technology basics

Technology Basics This short booklet is designed to help you understand some basic technology terminology and skills in the Windows XP environment at Palomar Pomerado Health.

Table of Contents

Topic ...... Page Your Computer Parts & Pieces ...... 2 Your Mouse ...... 3 Your Keyboard ...... 4 Windows Login/Security ...... 5 Your Desktop ...... 6 “My Computer” ...... 7 Common Application Tasks ...... 8 Ergonomics ...... 10 Computer Privacy & Security ...... 11 Getting Help ...... 12 Online Quiz Instructions ...... 13

page 1 technology basics Your Computer’s Parts & Pieces

While no computer setup is exactly the same, Tower or PC there are always “parts and pieces” that Monitor/Display function in the same way.

Tower or PC • Your hard drive (typically the C: drive) allows you to store both your fi les and applications power • “Thin clients” don’t have a hard drive; all data is saved on network butt on Mouse Monitor or Display • LCD (fl at panels) are the most common type

Keyboard • Some have an extended numeric keypad

Mouse • Can be wireless, have a scroll button, or be a part of a laptop touch pad

Keyboard Docking Station (laptops only) • A simple way to plug a laptop into power and multiple connections

USB cable Network cable • Allows you to connect microphones, web cams, video cameras, cameras, and other “peripherals” • Connections can be found on front, back or even side of the PC

Network Cable • Allows you to connect to the Internet and the laptop docking station Network cable (back of PC) PPH internal network USB cable • Connects at back of the computer

page 2 technology basics All About Your Mouse

Your mouse serves many purposes - from navigating, to selecting, to obtaining additional information about an object.

“Right-click” scroll wheel* Click once... • to select a box or radio button. • to press a button. • to select or highlight an item. • to open a internet/web link, or “URL”.

Click twice... • to open a program from an icon or shortcut. “click” Right-click... • to see additional information, such as a menu of actions, for the selected item.

Hover over an “Hover” over an item (point to an item but don’t click)... object to view • to see a description of the item. more info Double-click an Icon Click a shortcut once “Click and Drag” (point, click, hold, drag, unclick)... • to move an item from one place to another. Click once to view Right-click pulldown menu on an object to view more info Click once to select a Radio Butt on

*not all mice have this feature. page 3 technology basics Your Keyboard

Your keyboard has many important keys that Function keys Numeric Lock & you must be able to locate and understand. Escape its status light Some keys, like “Ctrl” (control), have more than one location.

“Ctrl“ + “Alt” + “Del” • Press these three buttons to access the Windows Security Screen. (See next page for details.)

“Alt” + “Tab” • Press these two buttons to “toggle” between open applications.

“Ctrl” vs. “Shift” • Hold down the Control (Ctrl) key to 10-key keypad select items that are not touching. backslash \ • Hold down the Shift key to select Alt + Tab (Control + Alt + Delete) touching items, by selecting the fi rst forward slash / item, holding down the shift key, then selecting the last. “Dot” (period) Note: Each keyboard is unique and may look different than the one pictured here! Ctrl vs Shift

Hold “Ctl” Hold “Shift” key down to key down to select non- select an touching entire, items touching list of items

page 4 technology basics Windows Log On & Security Screens

Log On to You will always have to log on to a computer with a User Name and Password.* Windows Screen While your User Name and Password is the (Appears when same for Windows as it is for PPH’s webmail, computer’s you may have different login names for Cern- turned on.) You will use this same login er, Lawson, XPAND, and other software! information for your PPH The “Windows Security” dialog box is the WebMail and Cerner explicit computer’s traffi c cop. It allows you to: logins. • “Lock Computer” if you need to walk away, but not close applications.

• “Log Off” if someone else needs to use it.

• “Shut Down” when you’re done for the Windows day. Security Screen • “Restart” if you have installed software or (press Ctrl + hardware, or are having any diffi culties. Alt + Del) (select “Shut Down” to access this option.)

• Change your password.

• Open the “Task Manger”, a listing of your open applications. This is helpful to review when an application isn’t responding. (You can close the application through If your this window if it isn’t responding.) computer’s “frozen”, try * Many computers on the nursing units are set up to automatically login and therefore bypass restarting! this screen altogether.

page 5 technology basics Your Desktop

Your Desktop is the work area on which program icons and the Task Bar are displayed.

What’s an Icons icons “Application”? • Double-click to open any icon. It’s another name for a program. Examples Shortcuts include: Microsoft Word, • Click once to open a shortcut. Cerner, Lawson, or • Create shortcuts to any document, folder, or Adobe Acrobat. application by dragging it onto the desktop. Recycle Bin Start Button • Click on this button to launch applications, open recent documents, open the Control shortcuts* Panel, perform a search, and more.

Quick Launch Toolbar • Click once to open any application.

Active Programs • Select Alt+Tab to toggle through the open applications or click once on the button.

Taskbar • Point (with mouse) to any icon to view Quick Launch Toolbar Active (minimized) applications details. You can check network “Start” butt on Taskbar connections, change volume settings, and more.

Recycle Bin • Deleted fi les, shortcuts, etc. reside here until it is “emptied”. * You can identify a shortcut by its arrow symbol at the bott om of the icon. A shortcut simply points the • Regularly emptying it is recommended in computer to an actual location of an application, folder, or specifi c fi le that you access frequently. There- order to save hard drive space. Right click fore, if you delete a shortcut, you are not deleting the actual application, folder, or fi le. and select “Empty Recycle Bin”.

page 6 technology basics “My Computer”

Opening “My Computer” from your desktop Double-click the “My Computer” icon. allows you to view and access: • network drives • CD/DVD drives • your folders and documents • the Windows Control Panel to add printers, change date/time, etc. • mapped drives

Finding fi les within folders really isn’t so hard once you understand some navigation rules, like these two icons: click on the + sign Expand/+ to expand The + symbol means there is more the view information within that folder or location. Click on it to expand and view that information. DVD/CD drive Collapse/- Click on the - symbol to collapse the network information back under the folder or location. drives

page 7 technology basics Common Application Features

These functions are similar across many applications resize/size down minimize close Take a moment to learn common tasks and features that you can use in many Microsoft applications (Word, Outlook, Excel, Power- 9 Point). 9 Minimize window 9 • The document will stay active, but it’s 9 moved to the bottom task bar. 9 Resize/Size Down window There are multiple ways • Depending on the state of your window, to perform tasks this button either resizes your application to take up less or more space on the desktop. (butt on, fi le menu selection, shortcut) Close window • Closes the document or application, depending on which button you choose. • If you haven’t saved your document, you’re prompted to do so. 9 Scroll Maximize window 9 bar • Click on the application at the bottom of the task bar to view it on your desktop.

Recently opened Scroll window 9 documents • Click on the up or down arrow, or click and drag the square within the slider to move up or down a page.

File Menu Options 9 minimized application • New document • Print Preview/Print • Open document • Recent documents • Close a document • Exit out • Save/Save As

page 8 technology basics Common Application Features, cont.

Title Bar Master the following features and functions and you’ll be productive in many applications! Menu Bar Toolbars Toolbars • There are many types of Toolbars, all based on the application you are working in. You can customize your application to create a new folder show only the toolbars you use frequently. view hierarchy go up a folder quick links go back list fi les in a Saving Documents diff erent format • Save your document in an appropriate location so you can fi nd it later. • Find the location by using the quick links on the side, the pulldown, the back arrow, or go up a folder in the hierarchy. Or, create a new folder. • When saving fi les, be sure to use a descriptive name.

Printing a Document • When printing fi les, you can edit the printer’s properties to change to double- printer name printer properties sided printing or stapling. • Add a new printer by selecting “Start” from your bottom task bar, then “Printers select and Faxes”. Then select “Add Printer”. number of copies You will need the full name of the printer. pages to order of pages print

page 9 technology basics Ergonomics

It’s important that you set up your computer workstation so that you don’t strain your body. Here are some general guidelines:

• The top of your monitor should be at eye level, and directly centered in front of you. It should be about an arm’s length in front of you.

• When your arms are placed on the desk, your elbows should be at a ~90 degree angle, just below the desk surface. The armrests of your chair should be at nearly monitor at the same level as the desk surface to eye level support your elbows.

• Your feet should be fl at on the fl oor with your knees at a ~90 degree angle. Your seat should not be pressing into the back of your knees; if necessary, tilt it slightly forward to alleviate any knee pressure. support lower back Sit fully back in your chair, with your back and shoulders straight and supported by the back of the chair.

arms at 90 • When typing, your wrists should be in degree angle line with your forearms and not bent up, down, or to the side. Your keyboard should be directly centered in front of you. feet on surface to support legs at 90 degree angle

page 10 technology basics Computer Privacy & Security

Computer Security As a PPH employee, you have access to not DO’S DON’TS only computers and the internet, but also to very confi dential and federally-protected patient care information. • Make your passwords complex • Don’t share your password. (include numbers and/or characters) To keep PPH safe from outside viruses, keep • Don’t download suspicious fi les. its employees productive, as well as stay in • “Lock” your computer when walking accordance with the law, it’s important away from your desk (Press Ctrl + • Don’t use Instant Messaging. (Unless that each of us follow these basic Do’s and Alt + Del butt ons). approved by the Information Security Don’ts. Offi ce.) • Use your computing resources for PPH’s Information Security Offi ce has business use. • Don’t store confi dential resources to assist you with any questions. information on a laptop or PC. Please contact them at [email protected]. • Store fi les on the network, not on your Or, for more information, visit the Information local hard drive (C:). • Don’t use computers for Security Intranet site at pph.net. accessing or sending explicit content.

Patient Information DO’S DONT’S

• Send minimal patient in- • Don’t snoop when accessing formation that’s required. patient data. Only access the information you need. • Delete any unneeded fi les that store patient data • Don’t send patient data over email without encrypting it fi rst (See Information Security Offi ce with questions).

page 11 technology basics Gett ing Help

When you call me at the Service Desk, When you have a technical problem or remember that I’ll always ask you these question, call the IT Service Desk (xHELP). basic questions... Remember, there are a few things you can do • What’s your name? to troubleshoot your computer prior to calling • What’s the telephone number that I the Service Desk: can reach you at later? • Shut down and restart your computer • What’s the computer name that using Ctrl + Alt + Del keys. you’re having trouble with?* • Check your network and power • What’s the exact error message (if connections. applicable) • Have you tried to reboot (restart) If those steps aren’t successful, then call the IT Service Desk. Be sure to have a few key your computer already? pieces of information handy when you call (if applicable) (i.e., name and contact information).

The IT Service Desk follows standard protocol regarding prioritizing calls. You will be given an expected resolution time.

*your computer name Wait! My screen doesn’t look like this! That’s OK- your background image may have been modifi ed. You can also fi nd your computer’s name by by following these steps:

• On your desktop, right-click on the “My Computer” icon • Select “Properties” • Select “Computer Name” tab to view your computer name

page 12 technology basics Course Quiz

You’re almost done! Are you ready to take a quick online quiz on what you’ve learned?

Follow these steps to take the quiz in order to get credit for this course:

1. Open XPAND, PPH’s online learning management system (xpand.pph.org). 2. Log in to XPAND with your username and password 3. Click on “Search”. 4. Type in “Technology”. 5. When you see the course, select it (click on it). 6. Enroll in the course. 7. Open and select the quiz link. 8. When you’re done taking the quiz, select “submit”. 9. To pass, you have to get 75% correct. 10. If you don’t pass, try again!

We hope you learned a lot about the technology we use at PPH every day!

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