Heathrow Airport Overview

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H A A4 R C K B A Dollar T T H W R O A Thrifty A A D Y A4 H J4a B AT H R O A D A4 A3044 T5 Business Avis Parking Budget T1 & T3 Business T5 T1 & T3 Plus

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Enterprise Long Stay Business U Long stay Europcar N National N A4 Alamo E Heathrow L Airport T1 & T3 Terminal 1 Short stay T5 Terminal 2 Short Stay Terminal 5 Terminal 3 Central Opening 4 June 2014 Avis Underground Y Budget Bus Station A Heathrow Express A30 Underground W E Heathrow Connect S J14 Heathrow Express U A3113 Buses & coaches D A Heathrow Connect A C O R E Buses & coaches S T H E T W T H M25 U Sixt S O T A F A315 R E A G G Contents G Terminal 4 ’ S

Heathrow Airport overview 1 Underground R D D A R O Check-in 3 Heathrow Express T4 E S A I N Heathrow Connect S T Departures Short Stay Buses & coaches Level 2 (Check-in level) 4 A315 Level 2 (Gates A1–A23) 5 A3044 T4 A30 0km 0.5km 1km 1.5km Terminal 5B (Gates B32–B47) 6 Long Stay & Business Terminal 5C (Gates C52–C66) 7 0mi 0.5mi 1mi Arrivals Arrivals 8 Onward travel 9

Departures Departures

Security 13 VAT Security refunds

Zone E Oversize 6 7 8 Oversize 21 5 baggage 10 11 14 15 16 18 19 20 baggage 9 12 17

Zone A Zone J

3 4 Zone B Zone C Zone D Zone F Zone G Zone H

1 22

Entrance Entrance Entrance Entrance Entrance

Shopping Food and drink Services Boots 7 Cafés British Airways 3 Escalator Special Assistance 22

Excess Baggage Company 8, 14 Caffè Nero 1 Sky Flyers Solo Internet facility Stairs Rolling Luggage 18 Bars and restaurants Bureau de change T5 Expo Art Gallery 19 Carluccio’s 10 Lift Telephone Moneycorp 4, 12 Vodafone 6 The 5 Tuns 16 Multi-faith 2 Toilets WHSmith 11, 20 Travelex 9, 17 prayer room Accessible toilet All VAT refunds 15 Oversize baggage 5, 21 Contents managed by travelex Baby care All Heathrow Airport overview 1 Pharmacy Check-in Drinking fountain All

Check-in 3 Postbox Cash machine VAT refunds 15 Departures Repack area managed by Travelex

Level 3 (Check-in level) 4 Commercial exports 13

Level 2 (Gates A1–A23) 5 Terminal 5B (Gates B32–B47) 6 Free Wi-Fi is available throughout the terminal Terminal 5C (Gates C52–C66) 7 Arrivals Arrivals 8 Onward travel 9

19 17 3 4 5 6 16 7 2 18 1 15 8 9 13 12

10 11 Security Security Customs Down to Gates A1–A23 10 mins Commercial 20 British Airways exports Transit to: Galleries Lounge South Gates A1–A23 10 mins 14 Gates B32–B47 15 mins Transit to: Gates C52–C66 20 mins Entrance Gates B32–B47 15 mins Entrance from check-in from check-in Gates C52–C66 20 mins

Shopping Food and drink Services Add+ 12 Cafés Airline lounges Bureau de change Lift Boots 13 Bubbleology 7 British Airways 15 Moneycorp 2 Postbox Dixons Travel 10 Giraffe 6 Concorde Room Glorious Britain 4 Bars and restaurants Travelex 8, 11 Stairs British Airways 3 Hamleys 5 Gordon Ramsay Plane Food 16 Galleries Lounge North VAT refunds 8, 11 Toilets Harrods GVC 17 Huxleys 1 managed by Travelex WHSmith 9 Wagamama 19 British Airways 20 Accessible toilet All Galleries Lounge South Cash machine Contents World Duty Free 18 Baby care All Heathrow Airport overview 1 Commercial exports 14 VAT refunds 8, 11 Check-in 3 Escalator managed by Travelex

Departures Information Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5 Free Wi-Fi is available throughout the terminal Terminal 5B (Gates B32–B47) 6 Terminal 5C (Gates C52–C66) 7 Arrivals Arrivals 8 Onward travel 9

A8 A9 A11 A12 A13 / A14 A15 A16 / A17 40

44 38

52 53 51 35 31 32 50 39 45 43 37 34 48 41 36 29 33 28 47 46 11 12 17 18 19 27 10 13 14 16 26 9 15 20 1 8 42 21 25 7 22 23 24 2 3 4 5 6

Gates A1–A7 Gates A18–A23 10 minutes walk Down to Up to 10 minutes walk Pret A Manger 49 British Airways 30 British Airways Espresso Play area Galleries Lounge North Galleries Lounge South British Airways York & Lancaster Rooms

Shopping Services Be Relax 33 Smythson 23 Airline lounge Cash Machine Stairs

Boots 2 Sunglass Hut 7 British Airways 49 Escalator Telephone

Burberry 21 Ted Baker 9 Galleries Lounge North Bvlgari 22 Thomas Pink 4 Information Toilets British Airways 30 Cath Kidston 6 Tiffany & Co. 20 Galleries Lounge South Internet facility Accessible toilet All Caviar House & Prunier 32 Tumi 46 Chocolate Box 53 WHSmith 31, 51 British Airways York & Lift Baby care All Lancaster Rooms Dior 17 World Duty Free 15, 41, 50 next to gate A4 Multi-faith 52 Drinking fountain All Dixons Travel 12 prayer room British Airways 37, 43 VAT refunds 36 Dolce & Gabbana 24 customer services Play area managed by Travelex Gucci 18 next to gate A7 Bureau de change Harrods Signature 25 Food and drink Contents Priority seating

Heathrow Airport overview 1 Kurt Geiger 10 Cafés Moneycorp 11, 47 Mappin & Webb 16 EAT 38 Quiet zone 40 Check-in 3 Travelex 36 Montblanc 5 Pret A Manger 45 Departures Seating Mulberry 8 Starbucks 44 VAT refunds 36 Level 3 (Check-in level) 4 managed by Travelex Paul Smith 26 Bars and restaurants Level 2 (Gates A1–A23) 5 Prada 19 Caviar House & Prunier Seafood Bar 34 Terminal 5B (Gates B32–B47) 6 Rolling Luggage 3 Itsu 35 Terminal 5C (Gates C52–C66) 7 Shoe Shine Company 29, 48 The Crown Rivers (Wetherspoons) 1 Free Wi-Fi is available throughout the terminal Arrivals Arrivals 8 Onward travel 9

B48 / B47 B46 B45 B44 B43

B42

2 11 12 3 10 1 4 9 5 6 7 8 B39 B32 / B33 15 13 B38 B34 B35 B36 B37 16

Up to 14 British Airways Special Assistance Galleries Lounge

Shopping Food and drink Services Be Relax 4 Apostrophe 2 Airline lounge Escalator Stairs

Boots 12 Wetherspoon Express 13 British Airways 14 Information Telephone Collection 9 Galleries Lounge Harrods 5 Internet facility Toilets British Airways 15 Rolling Luggage 7 customer services Lift Accessible toilet All Sunglass Hut 11 Multi-faith 1 Baby care All WHSmith 6 Bureau de change prayer room Contents World Duty Free 8 Moneycorp 3 Drinking fountain All Heathrow Airport overview 1 Pharmacy Travelex 10 VAT refunds 10 Check-in 3 Seating managed by Travelex Departures VAT refunds 10 managed by Travelex Special Assistance 16 Level 3 (Check-in level) 4 Level 2 (Gates A1–A23) 5 Free Wi-Fi is available throughout the terminal Terminal 5B (Gates B32–B47) 6 Terminal 5C (Gates C52–C66) 7 Arrivals Arrivals 8 Onward travel 9

C61 C62 C63 C64 C65 C66

1 2 3 4 6 7

5 C57 C56 C55 C54 C53 C52

Special Assistance

Shopping Food and drink Services Boots 2 Starbucks 1 British Airways 6 Lift Telephone customer services WHSmith 3 Multi-faith 7 Toilets World Duty Free 4 Cash machine prayer room Accessible toilet All Escalator Pharmacy

Baby care All Information Seating Drinking fountain All Contents Internet facility Special Assistance 5 Heathrow Airport overview 1 Free Wi-Fi is available throughout the terminal Check-in 3 Departures Level 3 (Check-in level) 4 Level 2 (Gates A1–A23) 5 Terminal 5B (Gates B32–B47) 6 Terminal 5C (Gates C52–C66) 7 Arrivals Arrivals 8 Onward travel 9

1 2 3 5 6 7 8 9 10 11

23 24 25 26

From Special Assistance International arrivals From UK and Ireland 11 Passenger area 12 arrivals Public area 1 2 3 4 11 12 15 5 6 7 8 9 10 13 14

21 20 19 22 18 16 Up to

Entrance 17 British Airways Entrance Entrance Entrance Entrance Entrance arrival lounge

Shopping Services Excess Baggage Company 1 Airline lounge Car rentals desk 8 Telephone Voyager Entertainment 3, 15 British Airways 17 Cash machine Ticket sales

WHSmith 4 arrival lounge World Duty Free 11, 12 Escalator Hotel by Bus 7

Airport information 5 Help point Heathrow Express 20 Baggage 23, 26 Food and drink enquiries Internet facility National Express 14 Costa 18 Baggage reclaim Lift Underground 19 Giraffe Juice 21 Lost property 22 Toilets Krispy Kreme 16 British Hotel 9 Contents Reservation Centre M&S Simply Food 2 Shop and Collect Meeting point Accessible toilet All Heathrow Airport overview 1 pick up point Check-in 3 Seating Baby care All Departures Bureau de change Special Assistance 6 Drinking fountain All Level 3 (Check-in level) 4 Moneycorp 13, 25 Stairs Tourist information 9 Level 2 (Gates A1–A23) 5 Travelex 10, 24 Terminal 5B (Gates B32–B47) 6 Terminal 5C (Gates C52–C66) 7 Free Wi-Fi is available throughout the terminal Arrivals Arrivals 8 Onward travel 9

From International Special Assistance arrivals 12 From UK and Ireland 11 Passenger area arrivals Public area 1 2 3 4 11 12 15 5 6 7 8 9 10 13 14

21 20 19 22 18 16

Up to Entrance 17 British Airways Entrance Down to: arrival lounge Underground Down to: Heathrow Express for Terminal 4 change at Heathrow Central Connect trains Entrance Entrance 1–3 4–9 10–12 13–15 16a–b

28–31 22–27 19–21 17–18

Shopping Bus and coach stop allocation Services Excess Baggage Company 1 Business parking, Long stay T5 22 Airline lounge Escalator Telephone

Voyager Entertainment 3 ,15 Express Coach – National Express 11–15 British Airways 17 Help point Ticket sales WHSmith 4 National Express Coach / Railair 9 arrival lounge World Duty Free 11, 12 Group Travel 16 16a 16b Internet facility Hotel by Bus 7 Airport information 5 Hotel Hoppa, Hotel by bus, 26–27 Lift Heathrow Express 20 T4 Hilton Hotel Food and drink British Hotel 9 Oxford the Airline 10 Reservation Centre Lost property 22 National Express 14 Costa 18 Shop and Collect Transport for London (TfL) – drop / stand 1–8 Giraffe Juice 21 pick up point Meeting point Underground 19 Staff bus N1 / N5 24 Contents Krispy Kreme 16 Staff bus N2 25 Bureau de change Seating Toilets M&S Simply Food 2 Heathrow Airport overview 1 BA and BA Crew coaches 21 Moneycorp 13 Smoking area Accessible toilet All Check-in 3 Car rental (on airport) 19 Departures Avis, Budget, Europcar, National, Travelex 10 Special Assistance 6 Baby care All Alamo, Enterprise, Hertz Level 3 (Check-in level) 4 Bus Stop Stairs Drinking fountain All Car rental (off airport) 28 Level 2 (Gates A1–A23) 5 Dollar, Thrifty, Sixt Car rentals desk 8 Taxi rank Tourist information 9

Terminal 5B (Gates B32–B47) 6 Car parking (off airport) 29 Click Park, Purple Parking, Cash machine Terminal 5C (Gates C52–C66) 7 Purple Parking Business, Reeds Arrivals Taxi (between bus stands 21 and 22) Free Wi-Fi is available throughout the terminal Arrivals 8 Onward travel 9