Heathrow Airport Overview

Home , Hamleys, Heathrow Airport

J4 N M4 J4b E M4 L A N AY J3 J15 L O W OL A408 Slough H

Reading S M4 A3044 I P The West S O A312 N

A437

R E O London

N T A

A H

M25 L D E P

H A A4 R C K B T AT H Dollar W R O Thrifty A A A D Y A4 H J4a B AT H R O A D A4 A3044 Pod Parking Business Avis Parking Budget T5 T1, T2 & T3 Plus T1, T2 & T3

Hertz T Long stay Enterprise Long Stay Business U

Europcar N National N A4 Alamo E Heathrow L Airport T1 & T3 Terminal 1 Short stay T5 T2 Terminal 5 Terminal 3 Short Stay Short Stay Underground Avis Central Y A Budget Heathrow Express A30 Bus Station Terminal 2 W E Heathrow Connect Underground S J14 U A3113 Buses & coaches Heathrow Express D A A C O R E Heathrow Connect T H E S T Buses & coaches W T H M25 U Sixt S O T A F A315 R E A G G Contents G Terminal 4 ’ S

Heathrow Airport overview 1 Underground R D A D R O Check-in 3 Heathrow Express T4 E S A I N Heathrow Connect S T Departures Short Stay Level 3 (Check-in level) 4 Buses & coaches A315 Level 2 (Gates A1–A23) 5 A3044 T4 A30 0km 0.5km 1km 1.5km Terminal 5B (Gates B32–B47) 6 Long Stay & Business Terminal 5C (Gates C52–C66) 7 0mi 0.5mi 1mi Arrivals Arrivals 8 Onward travel 9

Departures Departures

Security 13 VAT Security refunds

Oversize 6 7 8 Zone E Oversize baggage 10 11 14 15 16 18 19 20 baggage 9 12 5 17 21

Zone A Zone J

3 4 Zone B Zone C Zone D Zone F Zone G Zone H

1 22

Special assistance

Entrance Entrance Entrance Entrance Entrance

Shopping Food and drink Services Boots 7 Cafés British Airways 3 Commercial exports 13 Postbox

Excess Baggage Company 8, 14 Caffè Nero 1 Sky Flyers Solo Escalator Repack area

Rolling Luggage 18 Bars and restaurants Bureau de change T5 Expo Art Gallery 19 Carluccio’s 10 Internet facility Special Assistance 22

Moneycorp 4, 12 Vodafone 6 The 5 Tuns 16 Lift Telephone WHSmith 11, 20 Travelex 9, 17 Multi-faith 2 Toilets Contents VAT refunds 15 prayer room managed by travelex Accessible toilet All Oversize baggage 5, 21 Heathrow Airport overview 1 Check-in Baby care All

Check-in 3 Pharmacy 7 VAT Cash machine refunds VAT refunds 15 Departures managed by Travelex Level 3 (Check-in level) 4 Level 2 (Gates A1–A23) 5 Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi Terminal 5B (Gates B32–B47) 6 Terminal 5C (Gates C52–C66) 7 Arrivals Arrivals 8 Onward travel 9

19 17 3 4 5 6 16 7 2 18 1 15 8 9 13 12

10 11 Security Security

Down to Gates A1–A23 10 mins 20 British Airways Transit to Galleries Lounge 14 South Gates A1–A23 10 mins Gates B32–B47 15 mins Customs Transit to Gates C52–C66 20 mins Commercial exports Entrance Gates B32–B47 15 mins Entrance from Check-in from Check-in Gates C52–C66 20 mins

Shopping Food and drink Services Add+ 12 Cafés Airline lounges Bureau de change Lift Boots 13 Frae 7 British Airways 15 Moneycorp 2 Pharmacy 13 Dixons Travel 10 Giraffe 6 Concorde Room Glorious Britain 4 Bars and restaurants Travelex 8, 11 Postbox British Airways 3 Hamleys 5 Gordon Ramsay Plane Food 16 Galleries Lounge North VAT refunds 8, 11 Stairs Harrods With Signature 17 Huxley’s 1 managed by Travelex WHSmith 9 Wagamama 19 British Airways 20 Toilets Galleries Lounge South Cash machine Contents World Duty Free 18 Accessible toilet All Heathrow Airport overview 1 Commercial exports 14 Baby care All Check-in 3 Escalator VAT Departures refunds VAT refunds 8, 11 Information managed by Travelex Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5 Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi Terminal 5B (Gates B32–B47) 6 Terminal 5C (Gates C52–C66) 7 Arrivals Arrivals 8 Onward travel 9

A8 A9 A11 A12 A13 / A14 A15 A16 / A17 30

34 28

44 42 47 43 41 25

40 29 35 33 27 38 31 26 23 22 37 36 11 12 13 18 19 20 21 10 14 15 17 1 8 9 16 32 2 7 3 4 5 6

45 46 Gates A1–A7 Gates A18–A23 10 minutes walk Up to Up to 10 minutes walk Pret A Manger 39 British Airways 24 British Airways Espresso Play area Galleries Lounge North Galleries Lounge South British Airways York & Lancaster Rooms

Shopping Services Boots 2 Thomas Pink 4 Airline lounge Cash Machine Stairs

Chocolate Box 43 Tiffany & Co. 6 British Airways 39 Escalator Telephone

Dior 18 Tumi 36 Galleries Lounge North Dior Fragrances and Beauty 29 WHSmith 21, 41 Information Toilets British Airways 24 Dixons Travel 12 World Duty Free 16, 31, 40 Galleries Lounge South Internet facility Accessible toilet All Gucci 19 World Of Whiskies 13 Kurt Geiger 10 British Airways York & Lift Baby care All Lancaster Rooms Mappin & Webb 17 next to Gate A4 Multi-faith 42 Drinking 44, 46, 47 Montblanc 5 prayer room fountain Food and drink British Airways 27, 33 Mulberry 8 VAT Cafés customer services Pharmacy 2 refunds VAT refunds 26 managed by Travelex Contents Prada 20 EAT. 28 Bureau de change Play area Rolling Luggage 3 Heathrow Airport overview 1 Pret A Manger 35 next to Gate A7 Check-in 3 Shoe Shine Company 23, 38 Starbucks 34 Moneycorp 11, 37 Priority seating Smythson 25 Departures Bars and restaurants Travelex 26 Sunglass Hut 7 Level 3 (Check-in level) 4 The Crown Rivers 1 Quiet zone 30 Ted Baker 9 by JD Wetherspoon VAT refunds 26 Level 2 (Gates A1–A23) 5 managed by Travelex Seating Terminal 5B (Gates B32–B47) 6 Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi Terminal 5C (Gates C52–C66) 7 Arrivals Arrivals 8 Onward travel 9

B48 / B47 B46 B45 B44 B43

B42

2 11 12 3 10 1 4 9 5 6 7 8 B39 B32 / B33 15 13 B38 B34 B35 B36 B37 16

Up to 14 British Airways Special assistance Galleries lounge

Shopping Food and drink Services Be Relax 4 Apostrophe 2 Airline lounge Escalator Stairs

Boots 12 Wetherspoon Express 13 British Airways 14 Information Telephone Collection 9 Galleries lounge Rolling Luggage 7 Internet facility Toilets British Airways 15 Sunglass Hut 11 customer services Lift Accessible toilet All WHSmith 6 Multi-faith 1 Baby care All World Duty Free 8 Bureau de change prayer room Contents Moneycorp 3 Drinking All Pharmacy 12 fountain Heathrow Airport overview 1 Travelex 10 Check-in 3 VAT Seating refunds VAT refunds 10 Departures VAT refunds 10 managed by Travelex managed by Travelex Special Assistance 16 Level 3 (Check-in level) 4 Level 2 (Gates A1–A23) 5 Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi Terminal 5B (Gates B32–B47) 6 Terminal 5C (Gates C52–C66) 7 Arrivals Arrivals 8 Onward travel 9

C61 C62 C63 C64 C65 C66

1 2 3 4 6 7

5 C57 C56 C55 C54 C53 C52

Special assistance

Shopping Food and drink Services Boots 2 Starbucks 1 British Airways 6 Lift Telephone customer services WHSmith 3 Multi-faith 7 Toilets World Duty Free 4 Cash machine prayer room

Accessible toilet All Escalator Pharmacy 2

Baby care All Information Seating Drinking All Contents Internet facility Special assistance 5 fountain Heathrow Airport overview 1 Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi Check-in 3 Departures Level 3 (Check-in level) 4 Level 2 (Gates A1–A23) 5 Terminal 5B (Gates B32–B47) 6 Terminal 5C (Gates C52–C66) 7 Arrivals Arrivals 8 Onward travel 9

1 2 3 4 5 6 7 8 9 10 11

26 27 28 29 30 31

From Special assistance International Arrivals From UK and Ireland 11 Passenger area 12 Arrivals Public area 1 2 3 4 15 5 6 7 8 9 10 13 14

24 23 22 21 20 19 25 18 16 Up to

Entrance 17 British Airways Entrance Entrance Entrance Entrance Entrance arrival lounge

Shopping Services Excess Baggage Company 1 Airline lounge Escalator Ticket sales

Voyager Entertainment 3, 15 British Airways 17 Help point Heathrow 19, 23 WHSmith 4 arrival lounge Express World Duty Free 11, 12 Internet facility Airport information 5 Hotel by Bus 7 Lift Baggage 26, 29 National Express 14 Food and drink enquiries Lost property 25 Underground 20–22 Caffè Nero 16 Baggage reclaim Meeting point

Costa Coffee 18 Toilets Seating Giraffe Juice 24 Bureau de change Accessible toilet All Contents M&S Simply Food 2 Moneycorp 13, 28 Special assistance 6 Baby care All Heathrow Airport overview 1 Travelex 10, 27 Stairs Check-in 3 Drinking 30, 31 Car rentals desk 8 Telephone fountain Departures Cash machine Tourist information 9 Level 3 (Check-in level) 4 Level 2 (Gates A1–A23) 5 Tourist services 9 Terminal 5B (Gates B32–B47) 6 by British Hotel Reservation Centre Terminal 5C (Gates C52–C66) 7 Arrivals Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi Arrivals 8 Onward travel 9

From International Special assistance Arrivals From UK and Ireland Passenger area Arrivals Public area 1 2 3 4 13 5 6 7 8 9 10 11 12

22 21 20 19 18 17 23 16 14

Entrance Up to Entrance 15 British Airways Down to arrival lounge Underground Down to Heathrow Express for Terminal 4 change at Heathrow Central Entrance Connect trains Entrance 1–3 4–9 10–12 13–15 16a–b

28–31 22–27 19–21 17–18 24

Shopping Bus and coach stop allocation Services Excess Baggage Company 1 Group travel 16 16a 16b Airline lounge Internet facility Ticket sales Voyager Entertainment 3, 13 Hotel Hoppa, Hotel by bus, 26–27 T4 Hilton Hotel British Airways 15 Lift Heathrow 17 WHSmith 4 arrival lounge Express Express coach – National Express 11–15 Lost property 23 National Express Coach / Railair 9 Airport information 5 Hotel by Bus 7 Meeting point Oxford the Airline 10 Food and drink Bureau de change National Express 12 Caffè Nero 14 Transport for London (TfL) – drop / stand 1–8 Seating Moneycorp 11 Underground 18–21 Costa Coffee 16 Staff bus N1 / N5 24 Smoking area Giraffe Juice 22 Staff bus N2 25 Travelex 10 Toilets M&S Simply Food 2 BA and BA crew coaches 21 Special assistance 6 Contents Bus Stop Accessible toilet All Business parking, Long stay 22 Stairs Heathrow Airport overview 1 Car rental (off airport) 28 Car rentals desk 8 Baby care All Dollar, Thrifty, Sixt Taxi rank 24 Check-in 3 Cash machine Tourist information 9 Car rental (on airport) 19 Departures Telephone Avis, Budget, Europcar, National, Escalator Tourist services 9 Level 3 (Check-in level) 4 Alamo, Enterprise, Hertz by British Hotel Level 2 (Gates A1–A23) 5 Car parking (off airport) 29 Help point Reservation Centre Terminal 5B (Gates B32–B47) 6 Click Park, Purple Parking, Purple Parking Business, Reeds Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi Terminal 5C (Gates C52–C66) 7 Arrivals Arrivals 8 Onward travel 9