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Home , B35 (New York City bus), B42 (New York City bus), B45 (New York City bus), B47 (New York City bus), B48 (New York City bus), Heathrow Airport

Heathrow Overview

J4 N M4 J4b E M4 L A N AY J3 J15 L O W OL A408 H

Reading S M4 A3044 P The West S O A312 N

A437

R E O

N T A

A H D M25 L E P

H A A4 R C K B T AT H Dollar W R O Thrifty A A A D Y A4 H J4a B AT H R O A D A4 A3044 T5 Pod Parking Avis T5 T2 & T3 Budget T2 & T3

Hertz T Long stay T5 Enterprise Long Stay Business U

Europcar N Business National N A4 Alamo E L Airport T1a T3

Short Stay Short Stay T5 T2 Terminal 5 Terminal 3 Short Stay Short Stay Underground Avis Central Y A Budget A30 Station Terminal 2 W E Underground S J14 U A3113 & coaches Heathrow Express D A A C O R E Heathrow Connect T H E S T Buses & coaches W T H M25 U Sixt S O T A F A315 R E A G G Contents G Terminal 4 ’ S

Heathrow Airport overview 1 Underground R D A D R O Check-in 2 Heathrow Express T4 E S A I N Heathrow Connect S T Departures Short Stay 3 (Check-in level) 3 Buses & coaches A315 Level 2 (Gates –A23) 4 A3044 T4 A30 0km 0.5km 1km 1.5km Terminal 5B (Gates B32–) 5 Long Stay & Business Terminal 5C (Gates C52–C66) 6 0mi 0.5mi 1mi Arrivals Arrivals 7 Onward travel 8

Version 45 Heathrow ©2018 LHR Limited. Published April 2018. Terminal 5 Check-in Level 3

Departures Departures

Fast Track

11 VAT refunds Security Security

Oversize 5 6 Zone E Oversize baggage 8 9 12 13 14 16 17 18 baggage Fast Track 7 10 4 15 19

Zone A Zone J

3 Zone B Zone C Zone D Zone F Zone G Zone H

2

1 20

Entrance Entrance Entrance Entrance Entrance

Shopping Food and drink Services 5 Cafés Assistance 20 Commercial exports 11 Postbox Coming Soon 16 Caffè Nero 1 3 Excess Baggage C ompan y 6, 12 Bars and restaurants Escalator Repack area Sky Flyers Solo T5 Fine Ga llery 17 Coming Soon 8, 14 facility Telephone WHSmith 9, 18 Bureau de change Lift Toilets 7, 10, 15 Multi-faith 2 Accessible All Contents VAT refunds 13 prayer room managed by Travelex Baby care All overview 1 Oversize baggage 4, 19 Check-in VAT refunds 14 Check-in 2 Pharmacy 5 managed by Travelex Departures Cash machine

Level 3 (Check-in level) 3

Level 2 (Gates A1–A23) 4 Free Wi-Fi is available throughout the terminal. Terminal 5B (Gates B32–B48) 5 Terminal 5C (Gates C52–C66) 6 Arrivals Arrivals 7 Onward travel 8

Version 45 Heathrow ©2018 LHR Airports Limited. Published April 2018. Terminal 5 Departures Level 3 (Check-in level)

16 3 4 5 6 14

2 17 18 13 1 15 8 7 9 12 11 10 Security Security

Down to Gates A1–A23 10 mins 19 British Airways Fast Track Transit to Galleries Lounge South Gates A1–A23 10 mins Gates B32–B48 15 mins Transit to Gates C52–C66 20 mins Entrance Gates B32–B48 15 mins Entrance from Check-in from Check-in Gates C52–C66 20 mins

Shopping Food and drink Services

Accessorize 7 Bars and restaurants lounges Bureau de change Lift Boots 13 Coming Soon 1 British Airways 15 Travelex 2, 8, 11 18 Giraffe 6 Postbox Room Travel 10 Gordon R amsay Plane Food 14 VAT refunds 8, 11 Stairs Glorious Britain 4 Wagamama 16 British Airways 3 managed by Travelex Galleries Lounge North Toilets 17 Pharmacy 12 British Airways 19 The Shop 5 Accessible toilet All Galleries Lounge South Cash machine Contents The Macallan Boutique 12 Baby care All Customs Heathrow Airport overview 1 Commercial Commercial exports 19 WHSmith 9 exports Check-in 2 VAT refunds 8, 11 Escalator managed by Travelex Departures Information Level 3 (Check-in level) 3

Level 2 (Gates A1–A23) 4 Free Wi-Fi is available throughout the terminal. Terminal 5B (Gates B32–B48) 5 Terminal 5C (Gates C52–C66) 6 Arrivals Arrivals 7 Onward travel 8

Version 45 Heathrow ©2018 LHR Airports Limited. Published April 2018. Terminal 5 Departures Transit to Level 2 (Gates A1–A23) Gates B32–B48 15 mins A10 Gates C52–C66 20 mins

A8 A9 A11 A12 A13 / A14 A15 A16 / A17 39 35 38

47 55 53 43 56 54 52 30 29 32 31 Map 46 41 40 33 60 45 44 48 51 37 42 36 28 26 27 49 59 11 12 13 23 24 25 9 10 14 22 1 8 15 16 17 18 19 20 21 7 2 3 4 5 6

58 57 Gates A1–A7 Gates A18–A23 10 minutes walk Up to Up to 10 minutes walk 50 British Airways 34 British Airways area Galleries Lounge North Galleries Lounge South Plaza Premium lounge at Gate A7 Shopping Services Be Relax 60 30 Airline lounges Bureau de change Quiet zone 39 Boots 2 Sunglass Hut 7, 59 British Airways 50 Bottega Veneta 31 Ted 9 Travelex 35, 42, 49 Seating Galleries Lounge North 23 The Bookshop by WHSmith 54 VAT refunds 38 Stairs Bvlgari 48 Tiffany & Co. 20 British Airways 34 managed by Travelex Galleries Lounge South Telephone 21 of Switzerland 16 Escalator

Chanel 40 WHSmith 26, 52 Plaza Premium Lounge Toilets 55, 56, 57, 58 Information Coming Soon 3, 4, 5, 6, 8 World Duty Free 15, 41, 46 Accessible toilet All Dior 17 World Of Whiskies 14 British Airways 37, 44 Internet facility 12 customer servic es Baby care All Lift Duty Free Cigarett es 13 Food and drink Personal Shopper 47 Drinking 55, 56, 57 Fortnum & Mason 29 Lounge Multi-faith 53 fountain prayer room Contents 22 Cafés Heathrow Airport overview 1 Hermès 19 Pret A Manger 45 Play area near Gate A3 Check-in 2 Kurt Geiger 10 43 Departures 32 Bars and restaurants Priority seating

Caviar House & Prunier 38 Level 3 (Check-in level) 3 Paul S mith 25 Fortnum & Mason The 33 Level 2 (Gates A1–A23) 4 Prada 18 Free Wi-Fi is available throughout the terminal. 35 Terminal 5B (Gates B32–B48) 5 Reiss 11 24 Pilots Bar & Kitchen 27 Terminal 5C (Gates C52–C66) 6 1 Shine 28, 51 The Crown Rivers Arrivals Arrivals 7 Onward travel 8

Version 45 Heathrow ©2018 LHR Airports Limited. Published April 2018. Terminal 5 Departures Terminal 5B (Gates B32–B48)

B48 /

B42

2 11 12 3 10 1 4 9 5 6 7 8 B39 B32 / B33 15 13 B34 B36 B37 16

Up to 14 British Airways Galleries lounge

Shopping Food and drink Services

Be Relax 4 Cafés Assistance 16 Escalator Stairs

Boots 12 Starbucks 2 Airline lounges Information Telephone Coming Soon 7 Bars and restaurants Dixons Travel 9 Wetherspoon Express 13 British Airways 14 Internet facility Toilets Harrods 5 Galleries lounge Lift Accessible toilet All Sunglass Hut 11 British Airways 15 WHSmith 6 customer services Multi-faith 1 Baby care All Contents prayer room World Duty Free 8 Bureau de change Drinking All Heathrow Airport overview 1 Pharmacy 12 fountain

Check-in 2 Travelex 3, 10 Seating VAT refunds 10 Departures VAT refunds 10 managed by Travelex managed by Travelex Level 3 (Check-in level) 3

Level 2 (Gates A1–A23) 4 Free Wi-Fi is available throughout the terminal. Terminal 5B (Gates B32–B48) 5 Terminal 5C (Gates C52–C66) 6 Arrivals Arrivals 7 Onward travel 8

Version 45 Heathrow ©2018 LHR Airports Limited. Published April 2018. Terminal 5 Departures Terminal 5C (Gates C52–C66)

C61 C62 C63 C64 C65 C66

1 2 3 4 6 7

5 Map C57 C56 C55 C54 C53 C52

Shopping Food and drink Services Boots 2 Starbucks 1 Assistance 5 Internet facility Telephone WHSmith 3 British Airways 6 Lift Toilets World Duty Free 4 customer services Multi-faith 7 Accessible toilet All Cash machine prayer room

Baby care All Escalator Pharmacy 2

Drinking All Contents Information Seating fountain Heathrow Airport overview 1 Free Wi-Fi is available throughout the terminal. Check-in 2 Departures Level 3 (Check-in level) 3 Level 2 (Gates A1–A23) 4 Terminal 5B (Gates B32–B48) 5 Terminal 5C (Gates C52–C66) 6 Arrivals Arrivals 7 Onward travel 8

Version 45 Heathrow ©2018 LHR Airports Limited. Published April 2018. Terminal 5 Arrivals

1 2 3 4 5 6 7 8 9 10 11

28 29 30 31 32 33

From International Arrivals From UK and 13 Passenger area 14 Arrivals Public area 1 2 3 4 5 10 11 17 6 7 8 9 12 15 16

26 25 24 23 22 21 27 20 18 Up to

Entrance 19 British Airways Entrance Entrance Entrance Entrance Entrance lounge

Shopping Services Boots 5 Assistance 7 Cash machine Telephone Excess Baggage Company 1 Airline lounge Escalator Ticket sales Bradley Smith Hair Express Bar 8 Sim Local 10 British Airways 19 Help point Heathrow 21, 25 Voyager 3, 17 arrival lounge Express Internet facility We Know London 11 Airport information 6 16 WHSmith 5 Lift World Duty Free 13, 14 Baggage 28, 31 Underground 22–24 enquiries Lost property 27 Toilets Baggage reclaim Meeting point Food and drink Accessible toilet All Contents Ca è Nero 18, 26 Bureau de change Seating Heathrow Airport overview 1 Baby care All 20 Travelex 12, 15, 29, 30 Stairs Check-in 2 M&S Simply Food 2 Drinking 32, 33 Departures Car rentals desk 9 fountain Level 3 (Check-in level) 3

Level 2 (Gates A1–A23) 4 Free Wi-Fi is available throughout the terminal. Terminal 5B (Gates B32–B48) 5 Terminal 5C (Gates C52–C66) 6 Arrivals Arrivals 7 Onward travel 8

Version 45 Heathrow ©2018 LHR Airports Limited. Published April 2018. Terminal 5 Arrivals (Onward travel) Ground floor

From International Arrivals From UK and Ireland Passenger area Arrivals Public area 1 2 3 4 5 10 11 15 6 7 8 9 12 13 14

24 23 22 21 20 19 25 18 16

Entrance Up to Entrance 17 British Airways Down to arrival lounge Underground Down to Heathrow Express for Terminal 4 change at Heathrow Central Entrance Connect Entrance 1–3 4–9 10–12 13–15 16a–b

28–31 22–27 19–21 17–18 26

Shopping Bus and coach stop allocation Services Boots 5 Group travel 16 16a 16b Assistance 7 Help point Telephone Excess Baggage Company 1 Hoppa, Hotel by bus, 26–27 Bradley Smith Hair Express Bar 8 T4 Hilton Hotel Airline lounge Internet facility Ticket sales Express coach – National Express 11–15 Sim Local 10 British Airways 17 Lift Heathrow 19 Voyager Entertainment 3, 15 National Express Coach / Railair 9 arrival lounge Express Lost property 25 We Know London 11 the Airline 10 Airport information 5 National Express 14 WHSmith 4 for London (TfL) – drop / stand 1–8 Meeting point

Staff bus N1 / N5 24 Bureau de change Underground 20–23 Seating Staff bus N2 25 Travelex 12, 13 Toilets Food and drink BA and BA crew coaches 21 Smoking area Contents Bus Stop Accessible toilet All Caffè Nero 16, 24 Business parking, Long stay 22 Stairs Heathrow Airport overview 1 18 Car rental (off airport) 28 Car rentals desk 8 Baby care All Check-in 2 M&S Simply F ood 2 Dollar, Thrifty, Sixt Taxi rank 26

Cash machine Departures Car rental (on airport) 19 Avis, Budget, Europcar, National, Level 3 (Check-in level) 3 Escalator Alamo, Enterprise, Hertz Level 2 (Gates A1–A23) 4 Car parking (off airport) 29 Terminal 5B (Gates B32–B48) 5 Click Park, Purple Parking, Purple Parking Business, Reeds Free Wi-Fi is available throughout the terminal. Terminal 5C (Gates C52–C66) 6 Arrivals Arrivals 7 Onward travel 8

Version 45 Heathrow ©2018 LHR Airports Limited. Published April 2018.