Heathrow Airport Overview J4 N M4 J4b E M4 L A N AY J3 J15 L O W OL A408 Slough H Reading S M4 A3044 I P The West S O A312 N A437 R E O London N T A A H D M25 L E P H A A4 R C K B T AT H Dollar W R O Thrifty A A A D Y A4 H J4a B AT H R O A D A4 A3044 T5 Pod Parking Avis T5 T2 & T3 Budget T2 & T3 Hertz T Long stay T5 Enterprise Long Stay Business U Europcar N Business National N A4 Alamo E Heathrow L Airport T1a T3 Short Stay Short Stay T5 T2 Terminal 5 Terminal 3 Short Stay Short Stay Underground Avis Central Y A Budget Heathrow Express A30 Bus Station Terminal 2 W E Heathrow Connect Underground S J14 U A3113 Buses & coaches D A Heathrow Express C A O E R Heathrow Connect T H E S T Buses & coaches W T H M25 U Sixt S O T A F A315 R E A G G Contents G Terminal 4 ’ S Heathrow Airport overview 1 Underground R D A D R O Check-in 2 Heathrow Express T4 E S A I N Heathrow Connect S T Departures Short Stay Level 3 (Check-in level) 3 Buses & coaches A315 Level 2 (Gates A1–A23) 4 A3044 T4 A30 0km 0.5km 1km 1.5km Terminal 5B (Gates B32–B48) 5 Long Stay & Business Terminal 5C (Gates C52–C66) 6 0mi 0.5mi 1mi Arrivals Arrivals 7 Onward travel 8 Version 45 Heathrow ©2018 LHR Airports Limited. Published April 2018. Terminal 5 Check-in Level 3 Departures Departures Fast Track 11 VAT refunds Security Security Oversize 5 6 Zone E Oversize baggage 8 9 12 13 14 16 17 18 baggage Fast Track 7 10 4 15 19 Zone A Zone J 3 Zone B Zone C Zone D Zone F Zone G Zone H 2 1 20 Entrance Entrance Entrance Entrance Entrance Shopping Food and drink Services Boots 5 Cafés Assistance 20 Commercial exports 11 Postbox Coming Soon 16 Caffè Nero 1 British Airways 3 Excess Baggage C ompan y 6, 12 Bars and restaurants Escalator Repack area Sky Flyers Solo T5 Fine Art Ga llery 17 Coming Soon 8, 14 Internet facility Telephone WHSmith 9, 18 Bureau de change Lift Toilets Travelex 7, 10, 15 Multi-faith 2 Accessible toilet All Contents VAT refunds 13 prayer room managed by Travelex Baby care All Heathrow Airport overview 1 Oversize baggage 4, 19 Check-in VAT refunds 14 Check-in 2 Pharmacy 5 managed by Travelex Departures Cash machine Level 3 (Check-in level) 3 Level 2 (Gates A1–A23) 4 Free Wi-Fi is available throughout the terminal. Terminal 5B (Gates B32–B48) 5 Terminal 5C (Gates C52–C66) 6 Arrivals Arrivals 7 Onward travel 8 Version 45 Heathrow ©2018 LHR Airports Limited. Published April 2018. Terminal 5 Departures Level 3 (Check-in level) 16 3 4 5 6 14 2 17 18 13 1 15 8 7 9 12 11 10 Security Security Down to Gates A1–A23 10 mins 19 British Airways Fast Track Transit to Galleries Lounge South Gates A1–A23 10 mins Gates B32–B48 15 mins Transit to Gates C52–C66 20 mins Entrance Gates B32–B48 15 mins Entrance from Check-in from Check-in Gates C52–C66 20 mins Shopping Food and drink Services Accessorize 7 Bars and restaurants Airline lounges Bureau de change Lift Boots 13 Coming Soon 1 British Airways 15 Travelex 2, 8, 11 Collection 18 Giraffe 6 Postbox Concorde Room Dixons Travel 10 Gordon R amsay Plane Food 14 VAT refunds 8, 11 Stairs Glorious Britain 4 Wagamama 16 British Airways 3 managed by Travelex Galleries Lounge North Toilets Harrods 17 Pharmacy 12 British Airways 19 The Harry Potter Shop 5 Accessible toilet All Galleries Lounge South Cash machine Contents The Macallan Boutique 12 Baby care All Customs Heathrow Airport overview 1 Commercial Commercial exports 19 WHSmith 9 exports Check-in 2 VAT refunds 8, 11 Escalator managed by Travelex Departures Information Level 3 (Check-in level) 3 Level 2 (Gates A1–A23) 4 Free Wi-Fi is available throughout the terminal. Terminal 5B (Gates B32–B48) 5 Terminal 5C (Gates C52–C66) 6 Arrivals Arrivals 7 Onward travel 8 Version 45 Heathrow ©2018 LHR Airports Limited. Published April 2018. Terminal 5 Departures Transit to Level 2 (Gates A1–A23) Gates B32–B48 15 mins A10 Gates C52–C66 20 mins A8 A9 A11 A12 A13 / A14 A15 A16 / A17 39 35 38 47 55 53 43 56 54 52 30 29 32 31 Map 46 41 40 33 60 45 44 48 51 37 42 36 28 26 27 49 59 11 12 13 23 24 25 9 10 14 22 1 8 15 16 17 18 19 20 21 7 2 3 4 5 6 58 57 Gates A1–A7 Gates A18–A23 10 minutes walk Up to Up to 10 minutes walk Pret A Manger 50 British Airways 34 British Airways Play area Galleries Lounge North Galleries Lounge South Plaza Premium lounge at Gate A7 Shopping Services Be Relax 60 Smythson 30 Airline lounges Bureau de change Quiet zone 39 Boots 2 Sunglass Hut 7, 59 British Airways 50 Bottega Veneta 31 Ted Baker 9 Travelex 35, 42, 49 Seating Galleries Lounge North Burberry 23 The Bookshop by WHSmith 54 VAT refunds 38 Stairs Bvlgari 48 Tiffany & Co. 20 British Airways 34 managed by Travelex Galleries Lounge South Telephone Cartier 21 Watches of Switzerland 16 Escalator Chanel 40 WHSmith 26, 52 Plaza Premium Lounge Toilets 55, 56, 57, 58 Information Coming Soon 3, 4, 5, 6, 8 World Duty Free 15, 41, 46 Accessible toilet All Dior 17 World Of Whiskies 14 British Airways 37, 44 Internet facility Dixons Travel 12 customer servic es Baby care All Lift Duty Free Cigarett es 13 Food and drink Personal Shopper 47 Drinking 55, 56, 57 Fortnum & Mason 29 Lounge Multi-faith 53 fountain prayer room Contents Gucci 22 Cafés Heathrow Airport overview 1 Hermès 19 Pret A Manger 45 Play area near Gate A3 Check-in 2 Kurt Geiger 10 Starbucks 43 Departures Louis Vuitton 32 Bars and restaurants Priority seating Caviar House & Prunier 38 Level 3 (Check-in level) 3 Paul S mith 25 Fortnum & Mason The Bar 33 Level 2 (Gates A1–A23) 4 Prada 18 Free Wi-Fi is available throughout the terminal. Itsu 35 Terminal 5B (Gates B32–B48) 5 Reiss 11 Rolex 24 Pilots Bar & Kitchen 27 Terminal 5C (Gates C52–C66) 6 1 Shoe Shine Company 28, 51 The Crown Rivers Arrivals Arrivals 7 Onward travel 8 Version 45 Heathrow ©2018 LHR Airports Limited. Published April 2018. Terminal 5 Departures Terminal 5B (Gates B32–B48) B48 / B47 B46 B45 B44 B43 B42 2 11 12 3 10 1 4 9 5 6 7 8 B39 B32 / B33 15 13 B38 B34 B35 B36 B37 16 Up to 14 British Airways Galleries lounge Shopping Food and drink Services Be Relax 4 Cafés Assistance 16 Escalator Stairs Boots 12 Starbucks 2 Airline lounges Information Telephone Coming Soon 7 Bars and restaurants Dixons Travel 9 Wetherspoon Express 13 British Airways 14 Internet facility Toilets Harrods 5 Galleries lounge Lift Accessible toilet All Sunglass Hut 11 British Airways 15 WHSmith 6 customer services Multi-faith 1 Baby care All Contents prayer room World Duty Free 8 Bureau de change Drinking All Heathrow Airport overview 1 Pharmacy 12 fountain Check-in 2 Travelex 3, 10 Seating VAT refunds 10 Departures VAT refunds 10 managed by Travelex managed by Travelex Level 3 (Check-in level) 3 Level 2 (Gates A1–A23) 4 Free Wi-Fi is available throughout the terminal. Terminal 5B (Gates B32–B48) 5 Terminal 5C (Gates C52–C66) 6 Arrivals Arrivals 7 Onward travel 8 Version 45 Heathrow ©2018 LHR Airports Limited. Published April 2018. Terminal 5 Departures Terminal 5C (Gates C52–C66) C61 C62 C63 C64 C65 C66 1 2 3 4 6 7 5 Map C57 C56 C55 C54 C53 C52 Shopping Food and drink Services Boots 2 Starbucks 1 Assistance 5 Internet facility Telephone WHSmith 3 British Airways 6 Lift Toilets World Duty Free 4 customer services Multi-faith 7 Accessible toilet All Cash machine prayer room Baby care All Escalator Pharmacy 2 Drinking All Contents Information Seating fountain Heathrow Airport overview 1 Free Wi-Fi is available throughout the terminal. Check-in 2 Departures Level 3 (Check-in level) 3 Level 2 (Gates A1–A23) 4 Terminal 5B (Gates B32–B48) 5 Terminal 5C (Gates C52–C66) 6 Arrivals Arrivals 7 Onward travel 8 Version 45 Heathrow ©2018 LHR Airports Limited. Published April 2018. Terminal 5 Arrivals 1 2 3 4 5 6 7 8 9 10 11 28 29 30 31 32 33 From International Arrivals From UK and Ireland 13 Passenger area 14 Arrivals Public area 1 2 3 4 5 10 11 17 6 7 8 9 12 15 16 26 25 24 23 22 21 27 20 18 Up to Entrance 19 British Airways Entrance Entrance Entrance Entrance Entrance arrival lounge Shopping Services Boots 5 Assistance 7 Cash machine Telephone Excess Baggage Company 1 Airline lounge Escalator Ticket sales Bradley Smith Hair Express Bar 8 Sim Local 10 British Airways 19 Help point Heathrow 21, 25 Voyager Entertainment 3, 17 arrival lounge Express Internet facility We Know London 11 Airport information 6 National Express 16 WHSmith 5 Lift World Duty Free 13, 14 Baggage 28, 31 Underground 22–24 enquiries Lost property 27 Toilets Baggage reclaim Meeting point Food and drink Accessible toilet All Contents Ca è Nero 18, 26 Bureau de change Seating Heathrow Airport overview 1 Baby care All 20 Travelex 12, 15, 29, 30 Stairs Check-in 2 M&S Simply Food 2 Drinking 32, 33 Departures Car rentals desk 9 fountain Level 3 (Check-in level) 3 Level 2 (Gates A1–A23) 4 Free Wi-Fi is available throughout the terminal.