Heathrow Airport Overview

J4 N M4 J4b E M4 L A N AY J3 J15 L O W OL A408 Slough H

Reading S M4 A3044 I P The West S O A312 N

A437

N T A

A H D M25 L E P

H A A4 R C K B T AT H Dollar W R O Thrifty A A A D Y A4 H J4a B AT H R O A D A4 A3044 T5 Pod Parking Avis T5 T2 & T3 Budget T2 & T3

Hertz T Long stay T5 Enterprise Long Stay Business U

Europcar N Business National N A4 Alamo E Heathrow L Airport T1a T3

Short Stay Short Stay T5 T2 Terminal 5 Terminal 3 Short Stay Short Stay Underground Avis Central Y A Budget Heathrow Express A30 Bus Station Terminal 2 W E Heathrow Connect Underground S J14 U A3113 Buses & coaches Heathrow Express D A A C O R E Heathrow Connect T H E S T Buses & coaches W T H M25 U Sixt S O T A F A315 R E A G G G Terminal 4 ’ S

Underground R D A D R O Contents Heathrow Express T4 E S A I N Heathrow Connect S T Heathrow Airport overview 1 Short Stay Check-in Buses & coaches A315 Ground floor 2 A3044 T4 A30 0km 0.5km 1km 1.5km Level 1 (Departures level) 3 Long Stay & Business Departure lounge 4 0mi 0.5mi 1mi Arrivals Arrivals 5 Onward travel 6

Version 41 Heathrow T3 ©2018 LHR Airports Limited. Published May 2018. Shopping Terminal 3 Excess Baggage Company 15, 17, 22, 23 Check-in Ground floor Ticket desks Air Canada 8 Finn Air 13 American Airlines 12 Japan Airline 7 American Airlines Premium check-in 2 Middle East Airlines 9 Zone G 14 Zone H ANA 5 Royal Jordanian 9 13 ASIG 10 Thai Airways 20 British Airways 14 Virgin Atlantic 1 Cathay Pacific 4 Entrance 15 Dnata 11 Emirates 3, 16 EVA Air 21 Zone F 12 Entrance Up to Services

Departures Entrance Airline service desk Internet facility Toilets 16 Bureau de change Lift Accessible toilet All Food and drink 11 Travelex 19 Repack area Baby care All Shopping Zone E 17 10 Up to VAT refunds 18 Smoking area Drinking 24 managed by Travelex fountain Departures Stairs Commercial exports 6 Trolleys VAT Telephone 18 refunds Escalator VAT refunds 18

managed by Travelex

9 Free Wi-Fi is available throughout the terminal. Entrance

8 Zone D

7 19 Entrance 20 Down to Trains to London Up to 21 Underground Departures Central Bus Station

Food and drink 6 22 Up to Shopping Zone C Departures

5 Entrance

23 1 Contents Up to Heathrow Airport overview 1 Departures Check-in 4 Ground floor 2 Zone B 3 Level 1 (Departures level) 3 Zone A Departure lounge 4 Arrivals 2 24 Up to Arrivals 5 Up to lounges Onward travel 6 Departures

Version 41 Heathrow T3 ©2018 LHR Airports Limited. Published May 2018. Up to 15 American Shopping Terminal 3 Airlines lounge Boots 13 Rolling Luggage 6 Check-in Glorious Britain 8 WHSmith 4, 7 Level 1 (Departures level) Along to Post Office 9 16 Virgin Atlantic 14 Revivals lounge 19 Food and drink Cafés Bars and restaurants Costa Coffee 12 The Darwin 1 13 Pret A Manger 2

Services Airline Lounges Cash machine Special assistance 3

American Airlines 15 Escalator Stairs

12 lounge Information Telephone Regus Express 18 Business lounge Lift Toilets

Virgin Atlantic 16 Multi-faith 14 Accessible toilet All Revivals lounge prayer room Baby care All Bureau de change Pharmacy 13 10 Drinking 17 Travelex 5, 10 Postbox fountain

Down to VAT refunds 5 VAT refunds 5 Trains to London managed by Travelex managed by Travelex Underground Central Bus Station Fast track 9

7 Free Wi-Fi is available throughout the terminal.

6 Departures Security

Down to Contents 5 Check-in Heathrow Airport overview 1 Check-in Departures Ground floor 2 Security 3 Level 1 (Departures level) 3 18 Departure lounge 4 2 1 Arrivals 4 17 Arrivals 5 Virgin Onward travel 6 Upper Class Wing

Rest & relaxation Caffè Nero Accessorize 20 Kurt Geiger 24 Terminal 3 room 5 minute walk Boots 30 Louis Vuitton 52

Departure lounge 21 Multi-faith Burberry 16 MAC 55 prayer room Flight Connections + Level 1 Airline Service Desks Bvlgari 49 Mulberry 53 22 Play area Cartier 47 Paul Smith 48 World Duty Free (Family lounge) Lounge A Cath Kidston 34 Rolling Luggage 37 WHSmith 23 24 Chanel 44 Smythson 13 (Opening Winter 2019) 8 Sunglass Boutique 41 25 Dixons Travel 25 Sunglass Hut 32 Fendi (Opening Spring 2019) 6 20 Superdry 26 Glorious Britain 38 Ted Baker 23 26 19 Gucci 9 The Bookshop by WHSmith 31 16 17 18 27 Hamley’s 45 14 Tiffany & Co. 11 Harrods Boutique 46 Watches of Switzerland 12 Harrods including Foodhall 43 WHSmith 35 15 13 44 Hermés 10 28 World Duty Free 4 45 (Opening Spring 2019) 7 46 World of Whiskies 39 12 Jack Wills 36 43 Jo Malone 54 11 29

47 10 42 Food and drink Lounges 44 50 Bars and restaurants Admirals Club Lounge H Gates 13–22 48 Caviar House & Prunier Oyster Bar 50 Aspire lounge Lounge D Gates 1–11 9 Caviar House & Prunier Seafood Bar 51 British Airways lounge Lounge F Gates 13–22 49 41 30 Oriel French restaurant and bar 14 Cathay Pacific lounge Lounge C Gates 1–11 Gates 13–22 Spuntino Restaurant 19 Emirates lounge Lounge E Gates 1–11 The Curator restaurant and bar 29 Family lounge Lounge A 22 20 minute walk 40 39 31 Lounges B, F, H Wagamama (Opening Summer 2019) 17 No.1 lounge Lounge F Gates 13–22 8 Delta Gold 52 38 YO! Sushi 28 Caffè Nero 51 Entrance Cafés Qantas London lounge Lounge B Gates 13–22 from Check-in Fast Track Virgin Atlantic Lounge H Gates 13–22 7 32 Caffè Nero 42 53 37 Clubhouse EAT. 33 Delta One, 33 54 Pret A Manger 18 Diamond Medallion 36 and Platinum 34 Gates 1–11 6 55 35 10 minute walk 4 Services 4 Entrance Caffè Nero from Check-in Airline service desk Lift Stairs Lounges B, C, D, E Bureau de change Multi-faith 21 Telephone Special assistance 4 prayer room Travelex 2, 15, 40 Toilets Aspire lounge 1 VAT refunds Pharmacy 30 Security VAT refunds 1 Accessible toilet 27 2 managed by Travelex Play area 22 Contents Family lounge Baby care 27 Cash machine

Heathrow Airport overview 1 Postbox VAT refunds 1 Check-in Entrance Commercial exports 3 managed by Travelex from Check-in Seating Ground floor 2 3 Information Water refill stations Level 1 (Departures level) 3 4 Special assistance 5 Departure lounge 4 5 4 Arrivals Free Wi-Fi is available throughout the terminal. Arrivals 5 Onward travel 6

Shopping Food and drink Boots 13 Cafés Excess Baggage Company 8 Caffè Nero 12 1 2 3 4 5 6 7 8 9 10 11 Sim Local 16 M&S Simply Food 4 Voyager Entertainment Family 18 Market Gardener 1 Voyager Entertainment 18+ 17 Bars & restaurants We Know London 21 Giraffe Stop 2 22 WHSmith 14 23 24 World Duty Free 3 29 25 26 27 28 5 30 31 Services 4 6 Airline lounges Chauffeur service 6 Stairs

3 American Airlines 20 Customs Telephone 8 9 lounge Escalator Toilets 7 3 Emirates Chauffeur 9 Passenger area Drive lounge Help point Accessible toilet All Public area 21 2 Virgin Atlantic 11 Internet facility Baby care All 10 Revivals lounge 1 Lift Drinking 30, 32, 33 15 Entrance Baggage 23, 24, 26 fountain

32 33 enquiries 28, 29 Meeting point

14 13 12 UK Border Agency 5 Baggage reclaim Multi-faith 19 18 17 16 prayer room Bureau de change Pharmacy 13 Up to Down to Up to Travelex 7, 15, 22, 25, 27 19 Multi-faith Underground 11 Virgin Atlantic Postbox prayer room Revivals lounge Car rental 10 20 American Airlines Central Bus Station T3 Short stay Seating Cash machine lounge carpark Departures Trains to London Free Wi-Fi is available throughout the terminal. & Terminals 4, 5

Contents Heathrow Airport overview 1 Check-in Ground floor 2 Level 1 (Departures level) 3 Departure lounge 4 Arrivals Arrivals 5 Onward travel 6

Shopping Food and drink Boots 12 Cafés Excess Baggage Company 6 Caffè Nero 11 Sim Local 15 M&S Simply Food 2 13 Voyager Entertainment Family 19 Bars & restaurants 1–5 Voyager Entertainment 18+ 16 Giraffe Stop 1 We Know London 20 12 WHSmith 13

6–10 Bus and coach stop allocation 3 Delivery 2–5 Car rental (off airport) 22 2 Passenger area Dollar Thrifty, Sixt 4 Help bus 1 Public area 21 Hotel by bus 6 Car rental (on airport) Exit from baggage 11 Avis, Budget, Europcar, National, reclaim hall 6 Entrance Hotel Hoppa 17–18 Alamo, Enterprise, Hertz 7 5 Group travel 7–10 13 Car parking (off airport) 22 NCP Flight Path, Purple Parking, 20 Purple Parking Business, Reeds 1 8 9 Services 14 Entrance Airline lounges Cash machine Smoking area 13 12 11 16 17 18 American Airlines 18 Chauffeur service 4 Taxi rank 21 19 16 15 lounge 21 Internet facility Telephone Down to Emirates Chauffeur 7 Drive lounge Lift Toilets Up to Underground Up to 17 Multi-faith 21 22 Plaza Premium 8 Meeting point Accessible toilet All 10 Virgin Atlantic prayer room Central Bus Station Revivals lounge lounge Multi-faith 17 Baby care All 18 American Airlines T3 Short stay lounge Trains to London carpark Virgin Atlantic 10 prayer room Drinking water All Departures Revivals lounge & Terminals 4, 5 Pick-up point Bureau de change UK Border Agency 3 Pharmacy 12 Travelex 5, 14 Postbox Bus stop Seating Bus tickets Contents Stairs Car rental 9 Heathrow Airport overview 1 Check-in Free Wi-Fi is available throughout the terminal. Ground floor 2 Level 1 (Departures level) 3 Departure lounge 4 Arrivals Arrivals 5 Onward travel 6