TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department.

Data Warehouse exploitation by world wide Internet concurrent users Instituto Cervantes 1999-2000 http://www.cervantes.eshttp://www.cervantes.es

ChimoChimo SolerSoler [email protected]@cervantes.es InstitutoInstituto CervantesCervantes ITIT ManagerManager Dublin, May 2000 LuisLuis dede Mena,Mena, SusanaSusana NaranjoNaranjo norsistemasnorsistemas soluzionasoluziona consultantsconsultants Página 1 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000

PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. El Instituto Cervantes

Instituto Cervantes’ The ‘Instituto Cervantes’ Information Systems

Data Warehuse Profits Argos Data Warehouse Design and development

Intranet and cultural change Decision Support Systems

Página 2 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. El Instituto Cervantes

The Instituto Cervantes is a Public Organisation of the Spanish Foreign Office established in 1991. Created for the promotion of Spanish Language and the spreading of Spanish and Latin-American culture throughout the World.

Página 3 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 El Instituto Cervantes PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department.

Instituto Cervantes 1999 activities and data volume

Spanish Language general and specific courses Teaching methods and teacher training

D.E.L.E “Diploma in Spanish as a foreign language”

Spanish students support and spreading of Spanish Language

Cultural spreading and library net

Página 4 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 El Instituto Cervantes PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department.

Instituto Cervantes 1999 activities and data volume

46.958 Students

4.011 Courses 16.143 D.E.L.E. Students

2.526 Cultural Activities

600.000 Items in the Library Net

Página 5 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 El Instituto Cervantes PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department.

34 centres 24 countries 2 Asia 8 África 4 Middle East 3 América 13 Europe

Internet virtual centre Headquarters in Madrid and Alcalá de Henares Página 6 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 El Instituto Cervantes PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department.

Information capture and processing

Autonomy of management throughout the Headquarters network

Usage of the information from the activity areas: Academic, Administration, Culture, Bureau and Planning in Madrid

Multinational management, currency variety and languages diversity

Customary and cultural diversity, calendars, local holidays, vacations

Página 7 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 El Instituto Cervantes PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department.

Challenges of Information Systems

Different degree of development of the communications and local maintenance Centralised consolidation of financial statements and budget Integrated view of activity indicators

Availability of Top-Quality Information is a strategic resource in the Instituto Cervantes Organising dispersion and need of co- operative work, normalising the information and avoiding information islands

Página 8 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 Data Warehuse PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Profits

Argos

Página 9 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Instituto Cervantes’ Information Systems

Instituto Cervantes’ Information Systems

Data Warehuse Profits Argos Data Warehouse Design and development

Intranet and cultural change Decision Support Systems

Página 10 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Instituto Cervantes’ Information Systems Wide area network

Distributed Systems Networks 10 servers Data 150 workstations Remote maintenance Applications Internet Servers MADRID Heterogeneous Development Madrid Unix Internet OSF Windows NT

Centres Windows NT 34 remote networks 500 workstations Internet Access Remote Access Remote Maintenance CENTERS

Página 11 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Instituto Cervantes’ Information Systems Information Sub-systems CENTRES

Budgets: Economic information about 34 remote networks 500 workstations budget and management ratios. Internet Access Remote Access Redes de los centros 1999 CENTERS Academics: Courses, teachers, students. Aula

SERVIDOR BIBLIO TECARIO AUX. DEL CATÁLO GO 1 CATÁLO GO 2 BIBLIO TECARIO Biblioteca ARMARIO REPARTIDOR

HUB AULA

Accounts: P&L, bank and cash. CONMUTADO SERVIDOR SERVIDOR TAO SWITCH Corporativa ROUTER

HUB

CORPORAT

RTC ISDN

MANTENIMIENTO ACCESO REMOTO INTE RNET Culture: Cultural Activities.

Library: Details of library net .

Inventory: Items of the inventory.

Página 12 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Instituto Cervantes’ Information Systems Information Sub-systems MADRID

Institutional Annual Report: 10 servers Information of the Institutional Annual 150 workstations Report that includes a summary of the Remote maintenance Internet Servers academic year carried out by the Instituto MADRID Cervantes. Agreements:Information on the collaboration agreements signed by the Instituto Cervantes. Payroll: Information about human resources department. D.E.L.E.: Information about Diploma in Spanish as a Foreign Language enrolments.

Página 13 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Instituto Cervantes’ Information Systems Challenges of information sub-systems

To reduce to comparable magnitudes different realities: currency variety, calendars To Integrate information of areas in a full view

CultureCulture BudgetsBudgets PayrollPayroll AcademicAcademic LibraryLibrary

FOX-PRO EXCEL ORACLE FOX-PRO BRS

AL MACÉ N DE DAT OS

FOX-PRO ACCESS ACCESS COBOL ACCESS

InstitutionalInstitutional InventoryInventory AgreementsAgreements D.E.L.E.D.E.L.E. AccountsAccounts MemorandumMemorandum

Página 14 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Instituto Cervantes’ Information Systems Technological Challenges

Integrar fuentes de datos diferentes con desarrollo condicionado por la maduración normativa del Instituto Cervantes y la disponibilidad de productos en el mercado

10 servers 150 workstations ORACLE Remote maintenance Internet Servers MADRID ACCESS COBOL

SAS EXCEL FOX-PRO

BRS

Getting information using Access to ODBC. Página 15 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 Planning Area. Information Systems Department. Data Warehouse Planning Area. Information Systems Department. Design and development

Data Warehuse Profits Argos Data Warehouse Design and development

Intranet and cultural change Decision Support Systems

Página 16 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 Planning Area. Information Systems Department. Data Warehouse Planning Area. Information Systems Department. Design and development

Overall view of Business From anywhere Technical Solution Application Queries and independence reports Users availability Systems SSD-MD, SAS STS IML Insigt y Graph

CI-Q &R SAS Intranet EIS Users demand Página 17 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 Planning Area. Information Systems Department. Data Warehouse Planning Area. Information Systems Department. Design and development

Schedule

19991998 20001999 20012000 20022001 Ene Abr Jul Oct Ene Abr Jul Oct Ene Abr Jul Oct Ene Abr Jul Oct

Local Server Local Server Intranet Server

Stage I Stage II Stage I Stage II Stage I Stage I I

New Intranet Requirement Technological Partners Queries require- Cooperative Analysis Norsistemas-SAS Reports ments DSS Work Tool Choice Data Warehouse System Work Team development EIS growth Environment DM Concept Training change Página 18 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 Planning Area. Information Systems Department. Data Warehouse Planning Area. Information Systems Department. Design and development

Data Warehouse Development

! Normalisation of information and analysis criteria

! Cultural change inside the organisation. Work team from some areas. Norsistemas expert consultants

Data Bases of Instituto Cervantes Populate

Extraction Metadatos Explotación

Transformation Almacén de External Data Bases Datos

Página 19 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 Planning Area. Information Systems Department. Data Warehouse Planning Area. Information Systems Department. Design and development

Solution: Data Warehouse: The SAS System

! Guarantee of data consistency and referential integrity

! Automatic interactive process

. EXTRACTION ACCESS TO ODBC

TRANSFORMATION SAS WAREHOUSE ADMINISTRATOR METADATA

POPULATE SAS DATASETS

AF, EIS, STAT, EXPLOITATION IML,GRAPH...

Página 20 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Decision Support Systems

Data Warehuse Profits Argos

Intranet and cultural change Decision Support Systems

Página 21 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Decision Support Systems

Decision support system and Data mining

! Reports repository

! For operative skills

! Structured by activity areas

! Co-operative work inside the application

Página 22 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Decision Support Systems

Decision support system and Data mining

! Limits of reports

! Country selection

! Centre selection

! Time ranges selection. More than one at the same time.

Página 23 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Decision Support Systems

Decision support system and Data mining

! Table & Graphic data representation

! Work with table data or with graphics

! Tabs with academic data, culture, DELE, budget, library or human resources

! Top Quality information with online data

Página 24 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Decision Support Systems

Decision support system and Data mining

! Exploitation and summarisation of data with click of the mouse

! Data export: Excel, Access, etc.

! External data addition

! Situations simulations

Página 25 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 Planning Area. Information Systems Department. Decision Support Planning Area. Information Systems Department. Systems

Decision support system and Data mining

! Easy way to generate queries in the data tables

! New reports

! Independent system

! Workstation performance improvement

! Tools fixed to the data exploitation

Página 26 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Intranet and cultural change

Data Warehuse Profits Argos

Intranet and cultural change

Página 27 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Intranet and cultural change Intranet project

•• ConceptConcept changechange

•• PersonalPersonal workplaceworkplace

•• KnowledgeKnowledge andand documentationdocumentation exchangeexchange

•• I+DI+D centrecentre

Página 28 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Intranet and cultural change Personal Workplace

Página 29 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Intranet and cultural change Knowledge and documentation interchange

Página 30 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Intranet and cultural change I+D Centre

Página 31 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Intranet and cultural change Meeting point for executives, librarians, teachers and administrators

Página 32 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Data Warehuse Profits

Data Warehuse Profits Argos

Página 33 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 Planning Area. Information Systems Department. Planning Area. Information Systems Department. Data Warehuse Profits

Data Warehouse Profits !Previous infrastructure, applications and user IT culture facilitates the implant.

!Improvement of data integration and

ORACLE fluency of information

!Improvement in the quality of data ACCESS COBOL

!Easier way to access the information from Argos different points of view: detail / areas EXCEL FOX-PRO aggregating, centres, geographical distribution, years... BRS !A powerful tool for execution of reports and analysis that allows the user to compare information of different centres, years...Página 34 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Data Warehuse Profits

Improvements for the future ! To include new information from other data bases

! To spread information throughout the Intranet using AppDev, SAS IntrNET and WebAF.

! To develop a new methodology for predictions to improve budget production. Argos ! To investigate the factors of success in the continuity of studies about students from different points of view like geographical zones, products or methodology used. !To include information of a social, economic and cultural environment in order to analyse the factors of success in the cultural spreading. Página 35 TheThe InstitutoInstituto CervantesCervantes DataData WarehouseWarehouse exploitationexploitation 1999-20001999-2000 Data Warehuse PlanningPlanning Area.Area. InformationInformation SystemsSystems Department.Department. Profits

ORACLE

ACCESS COBOL

Argos EXCEL FOX-PRO

BRS

Página 36