Taylor Wimpey: One business, one solution

Taylor Wimpey sought a solution that would provide one tool for process management and control, one source of information from one database. It chose COINS.

Business Benefits

The issue: Processes and reporting across • Delivers Taylor Wimpey’s 1B1S (“one multiple businesses business, one solution”) vision

Taylor Wimpey is one of the largest residential developers in the UK, • Supports a common way of working building new homes and communities across the country. It operates and provides access to consistent from 24 regional offices across England, Scotland and Wales and builds information over 10,000 homes each year. • Implemented all core business functions at once rather than one Created by the merger of George Wimpey and Taylor Woodrow, one module at a time of the challenges that Taylor Wimpey faced was to introduce common business processes and systems throughout the new organisation. The • Significant reduction in IT risk and company’s head office required deeper insight into performance across complexity its business; however, some of the regional operations had inherited very • Eliminates duplication of input, different legacy systems for completing the same task and there was no resulting in marked reduction in time standardised reporting method. to complete the period end process

Taylor Wimpey sought a solution that would provide for one tool for • Provides the platform to support process management and control, one source of information from one wider efficiency initiatives database. The chosen solution capitalises on the latest open architecture • Coincided with major desktop platform from COINS, with modules covering the core business processes refresh, upgrading to Microsoft of land acquisition, material and subcontract procurement, production, Office 365® sales and customer service. • High-calibre team included Taylor Wimpey’s staff, COINS, CGI and other Detailed pilot programme key professionals

Careful analysis, planning and design preceded the roll out of COINS, • Single system: 1,200 members of involving a high-calibre team that included staff from Taylor Wimpey, staff across 25 offices use COINS their outsource partner CGI, COINS and other key professionals. After initial discussions and workshops, core business “The installation of the COINS solution was not without processes were designed that would embody best practice significant challenges but COINS was particularly impressive and could be used to optimise performance across Taylor in supporting us following the implementation stage, their Wimpey. The COINS solution was then designed, built and core area of competency. Our team and CGI have also worked tested in a comprehensive pilot programme. very well with COINS within the service levels and service agreement laid down at the outset,” he added. Upon completion of the pilot, Taylor Wimpey began a roll out programme that included the training of 1,200 members of staff across 24 business units and head office. Following each Business benefits business unit cut-over, a transition team supported staff, Taylor Wimpey will benefit from a common way of working helping each office get up and running on COINS. After the and the ability to access better information when needed. migration, legacy systems were decommissioned. As Andy said, “Much of the value of our investment is the provision of high quality, accurate, up-to-date data and “One of the principles we have stuck to is to deliver a quality we cannot underestimate its importance moving forward. implementation,” said Taylor Wimpey IT Director Andy Feldon. This provides the business intelligence needed to gain “It was fundamental to get the roll out right as it provides the a competitive edge with the ability to benchmark key platform for future growth. Sometimes our quality principle performance indicators in all areas of the business.” has impacted the timeline but we’ve stuck to our guns and had extremely good executive sponsorship to support us In deploying COINS, the company has been through a through this process,” he added. significant business change programme. Once this is complete, there will be an adjustment period and a thorough assessment of what still needs to be achieved going forward. One business, one solution However, some aspects of the business are already starting The 1B1S (“one business, one solution”) concept was born to see the benefits of COINS. For example, there has been a out of the many business management challenges caused by marked reduction in the time taken to complete the period the plethora of disparate systems brought in through Taylor end process. Taylor Wimpey can look forward to many more Wimpey’s business acquisitions. Getting the company onto operational and procedural savings, including a significant one platform that could ultimately add value was the end reduction in IT risk and complexity. In the future it is expected goal. As Andy said, “We wanted a stronger, simpler and more that COINS will also be instrumental in managing the efficient organisation with one source of information based development of Taylor Wimpey’s site based processes. on one database. If you start with all your core processes managed within one database then you have the basics to In spite of the challenges that a project of this size presents, drive more value added benefits. COINS offered a solution Andy would not have changed his decision to implement that delivered this.” COINS. In conclusion, Andy added “If house builders are looking for an ERP solution for their key processes, then they Andy stated, “The deployment of the COINS solution is by should take a look at COINS.” far the biggest the housing sector has ever seen. It is not your typical roll out where you implement one module at a time. Taylor Wimpey has implemented all their core business If house builders are looking functions at once.” for an ERP solution for their key The COINS implementation represents a significant processes, then they should take investment in both time and resource and coincides with a look at COINS. a major hardware and software desktop refresh, including upgrading to Microsoft Office 365®. “Since publishing our COINS deployment schedule, following on from the pilot, we Andy Feldon, have delivered as expected in terms of timescales,” said Andy. Taylor Wimpey IT Director

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