South West Essex Community Services Our services Edition two Information for GPs, published: June 2012

www.swessexcommunity.nhs.uk

South West Essex Community Services is part of North East London NHS Foundation Trust Foreword

Welcome to issue two of our service directory for GPs, updated April 2012.

This directory update is part of our continuing commitment to ensuring that you have all the information you need about us. The following pages outline each of our services, with a description, opening times, method of referral and contact details. We hope you will find it to be a useful resource, and that it will help facilitate rapid and easy access to our teams.

Having consulted with our primary care partners, we have now integrated our community nursing and community therapies teams into four locality based integrated community teams, providing seamless care to patients. For more information on these teams please see page 22.

If you have any comments on this directory and the services we provide, or if you would like further information about South West Essex Community Services, please contact us by telephone on 01268 244600, or by emailing [email protected].

Brid Johnson Interim managing director [email protected]

To find out more, or to view the latest updated version of this directory, please visit: www.swessexcommunity.nhs.uk

South West Essex Community Services is part of North East London NHS Foundation Trust Tissue viability Stroke hub Safeguarding adults Parkinson’s Macmillan palliativecare Specialist services for services Specialist Safeguarding children Children’s speechand Children’s physiotherapy Children’s OT Children’s medical Children’s feedingand Children’s epilepsy Children’s diabetes Children’s communitynursing and visiting health 0-19 Specialist children’s services Long termconditions Integrated communityteams Heart failure Haematology Epilepsy End oflifecare Diabetes Dentistry COPD Admission avoidance Specialist services children withdisabilities language therapy swallowing school health 32 30 28 26 24 22 54 52 50 48 46 44 42 40 38 36 34 20 18 16 14 12 10 8 6 4 Wheelchair service Minor injuriesunit(Orsett) Sexual healthimprovement GUM andHIV Community contraception Sexual healthservices Falls clinic Day hospitals Day hospitals Brentwood community Community inpatients Community hospitals language and Speech Nutrition anddietetics MSK triage,tier2 MSK physiotherapy Hearing therapy Community therapies Therapy services Social care Voluntary sector Infection prevention Other services Vitality healthandwell-being Community mumsanddads Childhood obesity Health improvement and control outpatients therapy (adults) (Change4life)

94 92 92 90 88 80 78 76 74 72 70 68 66 64 62 60 58 56 86 84 82

Contents Admission avoidance

The admission avoidance We will: team works jointly with • work in collaboration with community health services, our host organisation (BTUH) primary care, the acute trust to ensure the protection of and other agencies (including vulnerable adults social services and ambulance services) to reduce emergency • work with existing EoL pathways admissions to acute hospitals. to provide a seamless service for patients in transition from We aim to: secondary to primary care • contribute to the development • avoid unplanned admissions and review of existing pathways, into acute hospitals by ensuring they are effective, working with with both NELFT appropriate and meet the needs services and primary care of patients • work collaboratively with other agencies, for example, social services, to ensure the wider needs of patients are catered for • work collaboratively with acute trusts to agree and implement effective pathways from the Minor Injuries Unit (MIU) and A&E department into the community Lead person for queries Gary Townsend Head of unplanned care Telephone: 01268 244600 Mobile: 07949 024889 Email: [email protected] (Please do not email patient identifiable information to this address.)

4 www.swessexcommunity.nhs.uk Referral criteria: ______Opening times: ______Contact thisservice: ______Address: ______Referral methods:

elephone BasildonHospitalswitchboardon T 9am -7pm,MondaytoSunday Basildon Hospital 0845 1553111andaskforadmissionavoidance Accident andEmergencyDepartment medicalunit Any patientattendingBTUHA&Edepartmentor • Suitablepatientareidenttifiedfollowing acute medical (excluding unit bank on holidays) bleep Essex 6654 Basildon Nethermayne Service details Service attendance atBTUHA&Edepartmentoracute

5 Specialist services Chronic obstructive pulmonary disease (COPD)

Our community COPD team The COPD team provides offers specialist care for patients support and advice when with respiratory disease, patients are unwell with their particularly chronic bronchitis, respiratory disease, helping to emphysema and chronic asthma. reduce unnecessary hospital admissions and long stays in Our team consists of: hospital, and providing follow up after a hospital admission. • nurses • physiotherapists For patients who are reaching • healthcare assistants the end of their life, we act • administrators on their choices, plans and preferred place of care. Our aim is to improve the health and wellbeing of patients with respiratory disease.

We provide information on self- management, advice and support for patients and their carers, giving them the skills and confidence to manage respiratory diseases.

We also provide respiratory education for healthcare Lead person for queries professionals. Vikki Harding Respiratory nurse consultant Telephone: 01277 695137 Email: [email protected] (Please do not email patient identifiable information to this address.)

6 www.swessexcommunity.nhs.uk Referral method: Exclusions: ______Referral criteria: ______Contact thisservice: ______Address: ______Opening times: ______

• • • • • Patients withMRC3andaboveanyof Monday toFriday 1st Floor W orfaxnumberbelow Patients withasthma the following: Fax: 01268242148/9 Telephone: 01268242142 • Referralformfaxedorpostedtotheaddress • SystmOne CM15 Crescent Brentwood 8DR Drive, Community Brentwood Hospital Service details Service eekends andBankHolidays9am-5pm intervention oropinion. respiratory diseasewhorequirespecialist admissions tohospital respiratory diseasewhorequirefrequent COPD whoexacerbatefrequently oxygen respiratory diseasereceivinglongterm respiratory disease

, 9am-7pm

7 Specialist services Dentistry

Our community dental service sees patients who have special needs which are not provided for by the general dental service (dentists who provide NHS or private dental services from high street practices) or by the hospital dental service.

Patient are referred to us by other health professionals.

We also deliver a general anaesthetic service for children at Basildon Hospital.

We offer oral health advice to young mothers, people with learning disabilities and their carers and other priority groups.

If a patient is housebound, we can visit them and advise them on where their treatment can best be provided.

Dental treatment is free Lead person for queries for children but adults will Rosslyn Chidgey have to pay NHS charges, Head of community dental service unless they are exempt. Tel: 01277 654955 Email: [email protected] (Please do not email patient identifiable information to this address.)

8 www.swessexcommunity.nhs.uk Test results required atpointofreferral: ______Referral criteria: ______Contact thisservice: ______Address: ______Referral method: Opening times: ______

9am to5pm,MondayFriday Referral formfaxedorpostedtothefaxnumber Billericay HealthCentre permanentteethisrequested unlesstheyareexempt unabletocompletedentaltreatment ofseveritythatageneraldentalpractitioner is histories,orphysicalandlearningdisabilities childrenuptotheageof12years uptotheageof12yearsatBasildonHospital • DentalX-rayrequiredwhenextractionof • Patientswillbeexpectedtopayfortreatment • Domiciliaryvisitsforthehousebound • • • Telephone: 01277654955 Fax: Essex Billericay Stock CM12 Road 0BJ or address below Service details Service

Extractions undergeneralanaestheticforchildren Children andadultswithcomplexmedical Behaviour managementandmodificationfor 01277633519

9 Specialist services Diabetes (adults)

We are a multidisciplinary We run clinics at: team which includes diabetes • Brentwood Community Hospital specialist nurses and a diabetes specialist dietician. In addition, • Craylands we have support from consultant • Great Berry Surgery diabetologists. We provide • Tilbury Health Centre specialist advice and support • Mayflower Community Hospital, for adults diagnosed with type 1 Billericay and type 2 diabetes, their carers • Wickford Health Centre and other healthcare providers. • South Ockendon We deliver specialist clinical • The Knares, Basildon management and care to people • Thurrock Day Hospital with diabetes, assessing their • Grays Walk-in Centre needs, working to stabilise • Corringham Health Centre their condition, optimising their diabetes control and treatment, and giving them confidence through self-management. For children’s diabetes service, see specialist children’s services We run outreach clinics that are bookable through our central Orsett site (this is where we receive all referrals from GPs and other health care professionals including allied healthcare. At present we do not accept self Lead person for queries referrals from patients as we Sharon Shelley require a full medication history). Lead nurse, diabetes Telephone: 01268 592238 Email: [email protected] (Please do not email patient identifiable information to this address.)

10 www.swessexcommunity.nhs.uk Test results required atpointofreferral: ______Referral criteria: ______Opening times: ______Contact thisservice: ______Address: ______Referral method:

Exclusions: ______

control(HBA1c>7.5%) Fax: 01268592281 orfaxnumberbelow • • Lipids • Liverfunction • Kidneyfunction • Minimum,HBA1c, • Baselinerecentbloods • Activecomorbidities • Pregnancy • CKD4 • DAFNEandDESMONDeducation • Initiationandmanagementofinsulin • Specialiseddieteticinput • Initiationandmanagementofinjectabletherapies • 8am -5pm,MondaytoFriday(clinics) Telephone: 01268592238 Orsett DiabetesCentre • Referralmanagementsystem • Referralformfaxedorpostedtotheaddress • SystmOne RM16 Orsett Rowley 3EU Orsett Road Hospital Service details Service Both type1and2,forpoorglycaemic Thyroid function pump therapy

11 Specialist services End of life care

Our end of life care team offers Professionals may contact us if they support, information, signposting, need advice or support regarding education and learning/role end of life issues. We can visit modelling opportunities for people to discuss end of life care health and social care providers. if the attending staff do not feel We actively encourage and confident or competent to discuss support the generic workforce to these issues. provide high quality care at the end of life by acting as an expert resource for health and social care professionals and will work alongside as requested to build confidence and competence.

We work collaboratively across health and social care to promote the uptake of the three national end of life tools: • Gold Standards Framework (GSF) • Preferred Priorities for Care (PPC) • Integrated Care Pathway for the last days of life

We work closely with other services in order to encourage Lead person for queries conversations in relation to end Carolyn Doyle of life care and advance care Lead nurse for end of life care planning. Telephone: 01375 364435 Email: [email protected] (Please do not email patient identifiable information to this address.)

12 www.swessexcommunity.nhs.uk Contact thisservice: ______Address: ______Referral method: Referral criteria: ______Opening times: ______

Telephone 01375364435 No referralrequired.Wewillrespondtoany End oflifecareteam 9am -5pm,MondaytoFriday enquiries relatingtoendoflifecare. Essex RM162AX • • SystmOne Grays Long Thurrock Gifford Lane Community House Hospital Service details Service Telephone onnumberbelow

13 Specialist services Epilepsy (adults)

Our community epilepsy We also run a telephone clinic service offers adults advice for people who are unable to and consultation on all aspects attend a clinic during our opening of epilepsy, including: hours. An appointment is required to access a telephone clinic. • long-term drug treatment and careful monitoring of the individual’s epilepsy (For children’s epilepsy service, • changes in treatment see specialist children’s according to changes in services) situation, such as pregnancy • living with epilepsy, for example, education, employment and driving • working towards the best quality of life

We also provide training and education to carers and staff caring for people with epilepsy.

We provide clinics at three sites: • Orsett Hospital Wednesday, 9am to 5pm Lead person for queries • Brentwood Community Hospital Sarah Roberts Tuesday, 9am to midday Head of neurological and tissue • Basildon Hospital viability specialist services Tuesday, 9am to midday Telephone: 01277 695146 Email: [email protected] (Please do not email patient identifiable information to this address.)

14 www.swessexcommunity.nhs.uk Referral criteria: ______Opening times: ______Contact thisservice: ______Address: ______Referral method:

9am -5pm,MondaytoFriday Fax: 01277695263 orfaxnumberbelow • R • Confirmeddiagnosisofepilepsy • Adultsovertheageof18 Telephone: 1st Floor Integrated therapydepartment • Referralformfaxedorpostedtotheaddress • Selfreferral • SystmOnetask CM15 Crescent Brentwood 8DR Drive, Community Brentwood Hospital Service details Service egistered withaGPinsouthwestEssex 01277695237 01277695243

01277 695245

15 Specialist services Haematology

Our integrated community DVT assessment service haematology service is led Our DVT service provides by a community consultant complete assessment, diagnosis haematologist who provides and management for patients direct clinical support for with a suspected DVT in both day hospitals. a community setting. We support and optimise patients’ At both Brentwood and Thurrock level of function, maximising day hospitals, we also provide: independence and typically enabling patients and service • intravenous therapies users to resume living at home. • blood and platelet transfusions • iron infusion We provide: • bisphosphonate infusion • Rapid Advice Service for Haematology (RASH) • therapeutic venesection • anticoagulation service • DVT assessment service

RASH We offer rapid advice and support to GPs who are managing patients Lead person for queries with haematology problems or Dr Andy Hughes abnormal haematology test results. Consultant community haematologist Anticoagulation service Telephone: 01277 695036 We provide initiation and on-going (Mondays and Thursdays) monitoring of anticoagulation Mobile: 07973 381071 treatment as well as clinical Fax: 01277 695056 advice and support. This is a Email: nurse led service with consultant [email protected] support, based at both Thurrock (Please do not email patient identifiable and Brentwood day hospitals. information to this address.)

16 www.swessexcommunity.nhs.uk • Exclusions: ______Referral criteria: ______Opening times: ______Contact thisservice: ______Referral method:

Address: ______• • •

Patients: 9am -5pm,MondaytoFriday disorderrequiringspecialistacutepsychiatric input faxnumberbelow • • whohavedrugoralcohol dependency/Requiring • whohaveanacuteorunstablepsychiatric • RegisteredwithasouthwestEssexGP • LivinginsouthwestEssex • Adultsovertheageof18 Thurrock - Brentwood - Thurrock DayHospital(JohnTallackCentre) Brentwood Community Hospital • Telephoneonthenumberbelow • SystmOne Essex Long Thurrock RM16 Lane, Community 2PX Essex Grays Crescent Hospital CM15 Drive 8DR Service details Service requiringurgentsocial careservicesunlessthe

withpotential malignanthaematology conditions whoarepregnant (DVTassessment only) Referral formfaxedorpostedtotheaddress requiring respitecare and/or acute,severe laboratory testabnormalities primary needisforhealth care detoxification fromdrugs oralcohol

Fax: 01277695056 Telephone: 01277695038 Telephone: 01375364413 Fax: 01375 364458 , Brentwood

17 Specialist services Heart failure

Our community heart failure service provides long-term medical management and support for patients suffering from chronic heart failure, including: • identification of newly diagnosed heart failure patients • early follow-up for post-discharge patients admitted for both short and long- term stays with a confirmed diagnosis of heart failure • support and maintenance of clinical management plans via clinics and home visits • titration (mixing or diluting) of medication after clinical assessment at clinic or home visits • telephone assessment and crisis intervention via a helpline within working hours • co-ordination and planning of the pathway involving all professionals caring for the patient Lead person for queries Jan Minter Cardiac nurse consultant Telephone: 01268 246923 Email: [email protected] (Please do not email patient identifiable information to this address.)

18 www.swessexcommunity.nhs.uk Test results required atpointofreferral: ______Referral criteria: ______Opening times: ______Contact thisservice: ______Address: ______Referral method: •

Confirmed diagnosisof Suite 1a,PhoenixCourt orfaxnumberbelow BNP (ifavailable)and/ore 9am -5pm,MondaytoFriday Telephone: 01268246923 • Referralformfaxedorpostedtotheaddress • Telephone onnumberbelow • SystmOnetask e Fax: 01268 Essex Basildon 246932 Christopher SS14 Martin 3EZ Way Service details Service Selfreferral chocardiogram

heart failurevia chocardiogram

19 Specialist services Integrated community teams

Our integrated community We focus on what support teams provide a wide range the patient needs to achieve of nursing care, physiotherapy their rehabilitation goals and occupational therapy to following illness or injury. mainly housebound patients. With our help, patients can be discharged from hospital or We provide care for people avoid admission to hospital. with more than one long term condition, including: Visits and treatment are carried out in our clients’ home environment. • end of life care Patients can be seen three to four • chronic wounds times daily if necessary, maintaining • pressure ulcer management their independence and keeping them from needing to visit hospital. • diabetes • elderly and frail Our community therapists provide • administering injections physiotherapy and occupational therapy rehabilitation programmes • step up care to avoid to adults experiencing a loss hospital admission of independent living who • step down care to are housebound. facilitate discharge The need for physiotherapy or We also have a health promotion occupational therapy may be the and advice role, giving support and result of a number of medical reassurance to patients and carers. conditions, including: In urgent situations, nurses will • orthopaedic conditions, such as provide phlebotomy. A bladder hip replacements or arthritis scanner and an ECG machine are • neurological conditions, such as a available at some locations. stroke or Parkinson’s disease The service has staff with extended • respiratory problems, such as a skills in consultation, diagnosis, chest infection and independent prescribing. We also provide assessment and diagnosis for falls and mobility.

20 www.swessexcommunity.nhs.uk goal orientated we deliveraretimelimitedand All rehabilitationprogrammes equipment orminoradaptations information, theloanofspecialist programme, adviceand take theformofapersonalised independent aspossible.Thismay with physicalproblemsremainas We providehelptoensurepatients Referral criteria: ______Contact thisservice: ______Address: ______Referral method:

Opening times: ______

f available24hoursaday, sevendays aweek

Staf V switchboard on08451553111 Out ofhourscontactvia BasildonHospital - canbecontactedviaSinglePointofAccess(SP on01268242148/9 • Requiring physiotherapy oroccupational therapy • Registeredwith asouthwestEssex GP • Livinginsouth westEssex • Requiringuniversalnursing care • Houseboundadultsover theageof18 Fax: 01268242148/9 Phone: 01268242142 • ReferralformfaxedtoSinglePointofAccess(SPA) • • Selfreferral • SystmOnetask 7am - 7pm Service details Service arious locationsacrosssouthwestEssex Telephone onnumberbelow Philomena Arthur Lead personforqueries information tothisaddress.) (Please donotemailpatientidentifiable [email protected] Email: Telephone: 01268244600 Head ofadultcommunitynursing

A)

21 Specialist services Long term conditions

Our long term conditions (LTC) We work closely with other health service provides effective and social care professionals to complex case management prevent unnecessary hospital of adult patients with two or admission, and also to enable early more long term conditions. discharge where possible.

Our service consists of community matrons and assistant practitioners who are aligned with specific GP practices.

Our aim is to optimise care delivered outside of acute hospital settings and reduce unnecessary admissions. Our LTC service will work in synergy with: • general practice • community inpatient services • day hospital assessment and treatment services • community mental health services • ambulance services • condition specific specialist Lead person for queries services Gary Townsend Head of unplanned care Telephone: 01268 244600 Mobile: 07949 024889 Email: [email protected] (Please do not email patient identifiable information to this address.)

22 www.swessexcommunity.nhs.uk Test results required atpointofreferral: ______Referral criteria: ______Opening times: ______Contact thisservice: ______Address: ______Referral method: •

with twoormorelongtermconditions on01268242148/9 Any patientabovetheageof18yearsregistered 9am -5pm,MondaytoFriday Telephone: 01268242141 Various locationacrosssouthwestEssexalignedto • ReferralformfaxedtoSinglePointofAccess(SPA) • Telephone onnumberbelow • SystmOnetask Fax: 01268 GP 246932 practices Service details Service Selfreferral

23 Specialist services Macmillan palliative care and occupational therapy

We provide a range of services Macmillan specialist to support individuals with occupational therapy complex needs who are nearing Our Macmillan specialist the end of their lives, and OT team offers specialist provide support for the people assessment for people affected that are important to them. by life limiting illness who need occupational therapy support. Community Macmillan specialist palliative care We work as part of a Our community Macmillan multidisciplinary team to palliative care team offers specialist ensure the care planned palliative care assessment, advice, is the most appropriate to support and symptom management meet the person’s needs. for those in our community with life limiting illness and complex We liaise with other professionals needs. We offer ongoing support to ensure that people have access whenever there are complex issues to appropriate resources at the throughout the patient journey. end of life. This may include accessing specialist equipment. We work as part of a multidisciplinary team in (See also: End of life care) order to ensure people receive appropriate care and intervention when needed. We do not offer Lead person for queries hands on nursing care but will Carolyn Doyle work collaboratively with other Lead nurse for end of life care services to ensure people’s holistic needs are met. Telephone: 01375 364435/74 Email: We work as a specialist resource [email protected] to health and social care (Please do not email patient identifiable providers across the locality. information to this address.)

24 www.swessexcommunity.nhs.uk Referral criteria: ______Opening times: ______Contact thisservice: ______Address: ______Referral method:

Telephone: 9am -5pm,MondaytoFriday Gifford House specialist occupationaltherapyassessmentand People affectedbylifelimitingillnessneeding diagnosis andcomplexneeds People withlifelimitingillness,apalliative orfaxnumberbelow Macmillan occupationaltherapy Macmillan palliativecare • Referralformfaxedorpostedtotheaddress • Telephone onnumberbelow • SystmOne Fax: 01375 Grays Long 373136 Thurrock RM16 Lane Community 2AX Hospital support Service details Service

01375 364449

25 Specialist services Parkinson’s

Our community Parkinson’s service We see patients at locality works with anyone who has a clinics across south west confirmed diagnosis of Parkinson’s Essex and will also carry out disease. We offer coordinated care home visits as needed. across the pathway, providing and facilitating care and support for both patients and their carers.

We work closely with all our other community teams, particularly in the later stages of the disease.

We provide: • domiciliary reviews • medication management • direct liaison with GPs and neurologists • support and advice for care home staff, residents and their families • referrals to MDT • palliative care advice • telephone support Lead person for queries Sarah Roberts Head of neurological and tissue viability specialist services Telephone: 01277 695146 Email: [email protected] (Please do not email patient identifiable information to this address.)

26 www.swessexcommunity.nhs.uk Referral criteria: ______Opening times: ______Contact thisservice: ______Address: ______Referral method: •

9am -5pm,MondaytoFriday Integrated therapydepartment orfaxnumberbelow • RegisteredwithaGPinsouthwestEssex • ConfirmeddiagnosisofParkinson’sdisease • Adultsovertheageof18 Telephone: 01277695241 • Referralformfaxedorpostedtotheaddress • Telephone onnumberbelow • SystmOnetask Fax: 01277 Essex Brentwood 695263 Crescent CM15 Brentwood 1st Drive 8DR Community Floor Hospital Service details Service Selfreferral

27 Specialist services Safeguarding vulnerable adults

Our safeguarding vulnerable adults • mental capacity assessments and nurses provide organisational decision making when a person leadership, training and expert appears to lack mental capacity knowledge to the professionals and has a significant decision of South West Essex Community about their life to make? Services. We work especially • any high risk situation relating closely with our integrated to non compliance in care and/or community teams, where they people putting themselves at risk have concerns about patient care in • any disclosed safeguarding relation to safeguarding risk and/ information or mental capacity assessments. To speak to a safeguarding nurse, We provide input to clinical case please call 01268 244614 management and investigations when it is appropriate for our Alternatively contact your local community health services to do integrated community team (see so. We will work together with you page 20) and our safeguarding partners in the local authority, health, police, fire and housing services, to ensure (For safeguarding children, vulnerable adults are provided please see specialist children’s with care which is free from abuse services) or neglect. Please contact us if you need information regarding: • any concerns that a vulnerable adult or a group of vulnerable Lead person for queries adults are being neglected or Chelle Farnan experiencing physical, emotional Operational lead for adult or financial abuse safeguarding • any concerns about a vulnerable Telephone: 01268 243402 adult living with domestic Email: violence [email protected]

28 www.swessexcommunity.nhs.uk Referral criteria: ______Opening times: ______Contact thisservice: ______Address: ______Referral method: Email: [email protected] Telephone: 01375372468 Thurrock AdultSafeguarding Board To reportasafeguardingconcerninThurrock, contact: Email: [email protected] Telephone: 08456037634 Essex SafeguardingAdultsBoard To reportasafeguarding concern,contact:

elephone oremail elephone: 01268244614 T Patients canbereferredforconsideration T 9am -5pm,MondaytoFriday Athena Room Possible indicatorsofabuseare: safeguarding vulnerableadultsconcerns • medicationcomplianceissues • inappropriateclothing • cutsandbruises • hygieneissues • pressureulcers, • malnourishment • withdrawnnature • pooreyecontact Essex Basildon Christopher SS14 Phoenix Martin 3HG House Road Service details Service

29 Specialist services Stroke hub

Our community stroke hub We seek to utilise specialist is a multidisciplinary team knowledge and skills to which provides specialist ensure service users receive an assessment and intervention intervention package tailored to patients with stroke within to their specific needs. the first year of onset. We maintain appropriate levels of We coordinate the stroke pathway contact with every patient within from admission into the acute the first year of their stroke. This setting and facilitate transitions will include a specialist review at six into community services including weeks, six months and one year. long term care if appropriate. We work closely with acute and We offer advice, support other community healthcare and signposting for clients, providers, as well as long term carers and relatives. and third sector services.

The team consists of specialists in: • occupational therapy • physiotherapy • speech and language therapy • nursing • dietetics Lead person for queries • social work Sarah Roberts Head of neurological and tissue Our aim is to ensure that all viability specialist services patients with stroke have easy, timely and consistent Telephone: 01277 695146 access to specialist services. Email: [email protected] (Please do not email patient identifiable information to this address.)

30 www.swessexcommunity.nhs.uk Test results required atpointofreferral: ______Referral criteria: ______Opening times: ______Contact thisservice: ______Address: ______Referral method:

8am -5pm,MondaytoFriday 1st Floor orfaxnumberbelow • • • LivinginsouthwestEssex • Withinoneyearofonset • Confirmeddiagnosisofstroke • Telephone: 01277695133 • Referralformfaxedorpostedtotheaddress • SystmOnetask Email: [email protected] Essex Brentwood Crescent CM15 Brentwood Drive 8DR Community Hospital Service details Service Registered withaGPinsouthwestEssex Adults overtheageof18 Diagnosed strokefollowingCT/MRI 01277695220

31 Specialist services Tissue viability

Our tissue viability service offers Phone advice on patient assessment, treatment and advice management is offered if health for patients suffering from chronic professionals feel that it is an wounds of any aetiology. We also appropriate course of action. provide advice and support to their carers and health professionals. Responsibilities include the development of policies and On referral, patients will be guidelines for wound management, offered appointments at a suitable leg ulceration and pressure local clinic or, if necessary, a ulceration. Education pathways domiciliary visit can be carried are attached to all of these areas. out. Support is also given to inpatient areas as required.

A significant part of the service is the prevention of tissue breakdown, either from pressure damage or in relation to chronic oedema, especially of the lower limb.

Lead person for queries Sarah Roberts Head of neurological and tissue viability specialist services Telephone: 01277 695146 Email: [email protected] (Please do not email patient identifiable information to this address.)

32 www.swessexcommunity.nhs.uk Referral criteria: ______Opening times: ______Contact thisservice: ______Referral method: Address: ______•

9am -5pm,MondaytoFriday Romm BG058 including: orfaxnumberbelow • • LivinginsouthwestEssex • Managingachronicwoundthatisnon-healing, • Adultsovertheageof18 Telephone: 01277 695034 • Telephone adviceavailableonthenumberbelow • SystmOnetask Fax: 01277 Essex Brentwood 695056 Crescent CM15 Brentwood Drive 8DR Community Hospital Service details Service Referralformfaxedorpostedtotheaddress Registered withaGPinsouthwestEssex • pressureulcers • legulcers • diabeticwounds • surgicalwounds

33 Specialist services 0-19 health visiting and school health

Our health visiting and school School health health teams provide a public Our school nurses work closely with health service to children, young their health visiting colleagues people and their families, with a and are primarily involved with focus on early intervention and children from the age of 5 to 19 prevention, as well as promoting years. We offer health promotion both physical and social wellbeing. activities in the school setting for We provide practical help, advice children and their parents. We are and support. also available to support families around the health needs of their We provide core interventions children, and to support the young through a programme as set out in people themselves, if appropriate. the ‘healthy child programme’. Our We undertake immunisation teams work within the community programmes within schools. and schools. Our health visiting and school Health visiting nursing teams are supported Our health visiting teams, led by by specialist practitioners, who a qualified health visitor, work support the service where there directly with families with children are more complex health issues, under five years, supporting specifically in relation to parenting parenting by detecting and and mental health. intervening where there are health issues, referring to other services where appropriate and providing advice on a range of health Lead person for queries issues. We also undertake regular Caroline Ward development reviews of children. Head of health and well-being Telephone: 01268 244600 Email: [email protected] (Please do not email patient identifiable information to this address.)

34 www.swessexcommunity.nhs.uk Referral method: Contact thisservice: ______Address: ______Referral criteria: ______Opening times: ______

Suite 1 Telephone 01268243405 9am -5pm,MondaytoFriday • • Healthvisiting0-5years Telephone 01268243405 (excluding Bank Holidays) Basildon Christopher Phoenix SS14 Martin House 3EZ Road Service details Service School nursing5-19

35 Specialist children’s services Community children’s nursing

Our community children’s nursing roles for children and families. This team provides nursing care to includes helping to distract a child children at home or in a community by blowing bubbles and using toys setting, for example, at school. during a procedure to help prevent them becoming distressed and We care for all children with an keep them calm. identified nursing need between the ages 0 to 16 years, and in some We are continuing to develop circumstances up to 19 years. A our nurse-led clinics and support child’s condition/needs may be groups. We offer a premature baby short or long-term, for example, support group and an asthma clinic wound care, administration of in addition to supporting clinics antibiotics, or treatment for cancer. within the hospital, for example, oncology and cystic fibrosis clinics. Our community children’s nursing team comprises trained children’s We also provide a sickle cell and nurses who individually have a thalassaemia service across Essex. group of children to look after. Some nurses have a special interest in particular conditions, for example, premature babies, children with cancer, asthma and cystic fibrosis, and children with complex needs. Lead person for queries Rachel Forrest We work closely with other Matron, community children’s professionals to help prevent nursing, sickle cell and children being admitted to thalassaemia, and paediatric hospital, and also to enable early diabetes services discharge where possible. Telephone: 01277 627901 Email: We have a nursery nurse in the [email protected] team who provides food play, baby massage, and other support (Please do not email patient identifiable information to this address.)

36 www.swessexcommunity.nhs.uk Referral criteria: ______Opening times: ______Contact thisservice: ______Office address: ______Locations: ______Referral method:

Children aged0-19identifiedashavingacute 8.30am -6.30pmMondaytoFriday be managedinacommunitysetting nursing orcontinuingcareneedsthat can and bankholidays Telephone oncallevenings,weekends Telephone: 01277627901 Mayflower CommunityHospital Community children’snursing • Children’s • Clinicsandschools • Child’s ownhome • Telephoneonnumberbelow • GPlettertoaddressbelow • SystmOnetask Fax: 01277 Essex Billericay 621149 Blunts CM12 Wall 9SA Road Service details Service wardsatBasildonHospital

37 Specialist children’s services Children’s diabetes

Our children’s diabetes nursing We also: team provides support, education • partake in national research and advice to children and programmes young people under 19 years old with diabetes. We also provide • demonstrate available resources education and support to schools, to aid effective management nurseries and other carers of • deliver the DAFNE education children and young people with programme diabetes. • Provide age based activities for patients, including a yearly Children and young people, along residential activity weekend with their parents or carers, are • have involvement with our taught effective self management parent support group techniques to promote independence.

We provide: • initial education, training and support on diagnosis for the child, young person and family • school education including staff training and classroom teaching • an insulin pump service • yearly reviews and personalised Lead person for queries care plans for each patient Chris Bound • designated clinics for Paediatric diabetes advanced nurse children with diabetes practitioner • designated clinics for Telephone: 01277 627902 adolescents with diabetes Email: • support to paediatric [email protected] wards at Basildon Hospital (Please do not email patient identifiable including study days information to this address.)

38 www.swessexcommunity.nhs.uk Referral criteria: ______Opening times: ______Contact thisservice: ______Office address: ______Locations: ______Referral method:

Service isopentoallchildren0-19yearsofage, Monday -Friday (24hr on-callsevendaysaweekfortelephone orfaxnumberbelow Telephone: 01277627902 Mayflower CommunityHospital Children’s diabetesservice • • Children’s wardsandOPD • Schoolsandnurseries • Clinicsandchild’s ownhome • Referralformfaxedorpostedtotheaddress • Telephone onnumberbelow • SystmOnetask Fax: 01277 Essex Billericay 621149 Blunts CM12 Wall 9SA Road diagnosed with advice diabetes only) Service details Service Children’s centres

8.00am -6.00pm

39 Specialist children’s services Children’s epilepsy

Children’s Roald Dahl Sapphire epilepsy nurse specialist

We offer families and their children (0-19 years old) advice and consultation on all aspects of epilepsy.

We provide professional support, guidance and advice on paediatric epilepsy to children, their parents, carers, and other members of the multidisciplinary team.

We also provide: • information regarding emergency care plans • monitoring and management of medication titration • training for families, carers and personnel within education/social care in administration of rescue medication

Lead person for queries Sandra Bryan Matron for disabled child Telephone: 01277 627903 Email: [email protected] (Please do not email patient identifiable information to this address.)

40 www.swessexcommunity.nhs.uk Referral method: Referral criteria: ______Opening times: ______Contact thisservice: ______Address: ______

Children 0-19yearsofagediagnosedwithepilepsy 9am -5pm,MondaytoFriday Mayflower CommunityHospital Telephone: 01277627903 • Lettertoaddressbelow • Telephoneonnumberbelow Fax: 01277 Essex Billericay 621149 Blunts CM12 Wall 9SA Road Service details Service

41 Specialist children’s services Children’s feeding and swallowing

Our children’s feeding and swallowing team provides a coordinated multidisciplinary service for babies and children with feeding and swallowing difficulties.

We offer high quality, personalised and responsive services to deliver assessment, diagnosis, support and management.

Our team consists of: • speech and language therapists • a paediatric dietician • a children’s occupational therapist • a specialist children’s nurse • medical staff

Lead person for queries Elizabeth Foulger Speech and language therapist Telephone: 01268 760252 Email: [email protected] (Please do not email patient identifiable information to this address.)

42 www.swessexcommunity.nhs.uk • • • • • Referral criteria: ______Opening times: ______Contact thisservice: ______Office address: ______Referral method:

Telephone: 01268760252 9am - congenital, developmentaloracquireddiagnosis. These difficultiesmaybeassociatedwithany there isconcernregarding: a statementofspecialeducationalneeds)where children’s communitynursingteam Emergency weekendsupportprovidedbythe orfaxnumberbelow Children undertheageof16(under19with Feeding andswallowingteam • Referralformfaxedorpostedtotheaddress • Telephone onnumberbelow (excluding bank Fax: holidays) 01268 Essex Wickford 760254 2 SS11 Franklins Franklins 8AU Way Way Surgery Service details Service growthandnutrition problemspositioningforfeeding sensoryfeedingdifficulties problemssuckingorchewing safetyofswallowing 5pm, MondaytoFriday

43 Specialist children’s services Children’s medical

Community medical paediatrics is a sub speciality in paediatrics for children with complex neurodevelopmental disorders.

Our paediatricians work closely with GPs, professionals from 0-19 universal services and other specialist children’s services. We receive referrals from education, mental health services and social care.

The services we provide include: • adoption medicals for children • assessment and management of complex neurodevelopmental disorders, such as autism, ADHD, epilepsy, etc • neurodevelopmental assessment of preterm babies • safeguarding examinations (abused and neglected children) via social care referral • looked after children Lead person for queries health assessments Dr Sanjay Thomas Consultant community • medical assessment of children paediatrician and clinical director undergoing statementing (SEN) Telephone: 01268 644116 Email: [email protected] (Please do not email patient identifiable information to this address.)

44 www.swessexcommunity.nhs.uk Locations: ______Referral method: Contact thisservice: ______Referral criteria: ______Opening times: ______

neurodevelopmental problemsanddisability • Fivespecialneedsschools • Outreachclinicsatninehealthcentres • ThreeChildDevelopmentCentres(CDCs) • GPlettertoaddressesbelow • SystmOnetask (includes Billericay) Badgers, BrentwoodCommunityHospital Gifford House,Thurrock CommunityHospital Great OaksBasildon(includesWickford) To contactthisservice,pleaseyournearest Children aged0-19yearswith 9am to5pm,Monday Fax: Telephone: 01277 01277 Fax: 695219 Telephone: 695092 01375 Fax: 01375 Telephone: 364450 01268 364440 Child 01268 644140 Development 644100 Centre Service details Service Friday

suspected

45 Specialist children’s services Children’s occupational therapy

Our children’s occupational therapy service is provided to children from 0 to 16 years of age, with physical or developmental difficulties in achieving the activities they need or want to be able to in their daily lives, appropriate to their age and development. These may be in the areas of self-care, play, school work, or leisure.

We provide advice and support to children, parents and carers to enable them to develop skills and manage daily activities. Where needed we provide: • goal focused individual and group treatment • assessment for specialist equipment • upper limb splinting and therapy • environmental assessment at home or school • training, advice and support for carers, other professionals and school staff Lead person for queries Jane Selby Head occupational therapist OT may be delivered in the home, school, nursery, clinic, children’s Telephone: 01375 364581 centre or hospital ward. Email: [email protected] (Please do not email patient identifiable information to this address.)

46 www.swessexcommunity.nhs.uk Service details

Referral method: • SystmOne task • Telephone on number below • Referral form faxed or posted to the address or fax number below ______Address: Children’s OT service Children`s therapies John Tallack Centre Thurrock Community Hospital Long Lane Grays Essex RM16 2PX ______Contact this service: Telephone: 01375 364581 Fax: 01375 364620 ______Opening times: 8.30am - 5pm, Monday to Friday ______Referral criteria: Children aged up to 16 years old with specific functional difficulties as a result of: • Physical and Neurological Impairments (PNI) • developmental delay or disorder • Developmental Coordination Disorders (DCD) • acute conditions following illness, trauma or surgery Specialist children’s services children’s Specialist • palliative care needs

47 Children’s physiotherapy

Our children’s physiotherapy service provides treatment for children with a wide variety of conditions ranging from arthritis, cystic fibrosis, and musculoskeletal conditions to cerebral palsy and other neuromuscular conditions.

We treat children from birth to 16 years old or, in the case of pupils at special schools, up to 19 years old.

We see children in a variety of settings including clinics, children’s centres, nurseries, schools and their own homes.

Physiotherapy uses physical movements and exercise to relieve illness or injury.

Innovative practice includes Ponseti treatment for children Lead person for queries with talipes (club foot), provision Jacqueline Ullyart of supportive LYCRA® garments Service lead, paediatric and therapeutic trampolining. physiotherapy Telephone: 01375 364427 Email: [email protected] (Please do not email patient identifiable information to this address.)

48 www.swessexcommunity.nhs.uk Referral criteria: ______Contact thisservice: ______Office address: ______Referral method: Locations: Opening times: ______

3-19yearsofage 0-18yearsofage 0-14yearsofage addressorfaxnumberbelow • • • Service isopentochildrenaged0-19asfollows: 8.30am to5pm,Monday Telephone: 01375364427 John TallackCentre Children’s physiotherapydepartment • • Pioneerschool • CDCBadgersBCH • CDCBasildonHospital • Referralformorletter • SystmOnetask • CDCGreatOaksBasildon • JohnTallack Centre,Thurrock • Clinicsandchild’sownhome Fax: Essex Grays Long RM16 Thurrock Lane 2PX Community Hospital Service details Service Beaconhill school Children attendingspecial schools Children Musculoskeletal conditions(acuteandchronic) with disabilites 01375 364620

faxedorpostedtothe

Friday

49 Specialist children’s services Children’s speech and language

Our children’s speech and language service provides assessment, diagnosis, therapy, practical advice and equipment. We ensure children with speech, language and communication needs are able to develop and achieve academically, socially and emotionally to their full potential.

This service is provided to children with disorders or delays in their development of speech, language and communication, which includes stammering, disorders of voice production, and eating and drinking difficulties. We work with families and carers, providing advice and support as needed.

We provide for the full age range, from newborns to 16 year olds, or up to 19 years old with a statement of special educational needs.

This service has an open referral Lead person for queries system where anyone can refer, Alison Gray including children and young Service lead, speech and language people, their carers and families. therapy and hearing therapy Telephone: 01268 644103 Email: [email protected] (Please do not email patient identifiable information to this address.)

50 www.swessexcommunity.nhs.uk Referral criteria: ______Opening times: ______Contact thisservice: ______Office address: ______Referral method:

Telephone: 01268644103 Great Oaksclinic 9am - and locations, pleasecall01375859161 these. Fordetailsofdrop indates,times under 4yearsold.Noreferral isrequiredtoattend We alsoprovidedropin sessionsforchildren spectrumdisorder • complexspecialneeds • learningdisabilities • stammering • socialcommunicationdifficulties/autistic • deafnessorhearingimpairment • specificlanguagedisorder • specificspeechdisorders,forexample,dyspraxia • developmentaldelay as aresultof: or delaysofspeech,languageandcommunication Any childwithdevelopmentaldisorders • Referralform • GPletter • SystmOnetask (excluding bank holidays) SS14 Essex Basildon 1EH Great Oaks Service details Service and phonologicaldisorders 5pm, MondaytoFriday

51 Specialist children’s services Safeguarding children

Our safeguarding children’s team Our looked after children service consists of: works in partnership with other services and agencies to coordinate • named nurses for the provision of health assessments safeguarding children for all looked after children. • named nurses for looked after children Our paediatric liaison service • paediatric liaison service supports the discharge of children • specialist nurses for and young people from acute domestic abuse services into the community, • rapid response nurses for providing an information link for the child death process families and professionals between acute and community services. Our team works directly with all staff within SWECS, young people within the LAC service, and parents following a child death. Lead persons for queries Belinda Coates We provide training, supervision, Safeguarding children named nurse expert knowledge and advice Essex to staff, to support them in the embedding of the statutory Telephone: 01277 627910 requirements for safeguarding Email: children and guidance for looked [email protected] after and vulnerable children in their everyday practice. Jacquie Pridie Safeguarding children named nurse We develop policies and procedures Thurrock which reflect national legislation Telephone: 01277 627910 and local guidance to safeguard Email: and promote the well-being of [email protected] children and young people. (Please do not email patient identifiable information to these addresses.)

52 www.swessexcommunity.nhs.uk Contact thisservice: ______Address: ______Locations: ______Referral method: Referral criteria: ______Opening times: ______

deathprocedure Telephone:07973380272 Telephone:01268598033 Fax:01277627911 Central numberfor: Mayflower CommunityHospital • • MayflowerCommunityHospital • Allotherservices,telephone01268527782 • • Paediatricliaisonservice • Lookedafterchildrenservice • Specialistnursesfordomesticabuse • Namednursesforsafeguardingchildren Not applicable Child deathprocess6am-10pm (excluding bankholidays) 9am -5pm,MondaytoFriday • Rapidresponsenurses CM12 Billericay Blunts 9SA Wall Road Service details Service Basildon hospital Rapid responsenursesinaccordancewithchild Telephone: 01277627910

everyday

53 Specialist children’s services Specialist services for children with disabilities

Specialist health visiting Specialist school health for the disabled child advisor for the disabled child We offer children up to 19 years Our specialist health advisor old, and their families, consultation provides specialist advice and on all aspects of disability. support to carers, families and staff in the new model special schools. This includes: These schools are part of an • specialist advice on diagnosed evolving plan for the social and undiagnosed conditions inclusion of children and young • early support and intervention people with the most severe and • coordination of service provision, complex special educational needs. for example, multi-professional meetings We also provide specialist training, • information on education, social advice and support to other care, benefits and related issues professionals involved in the child’s care within the education setting

Lead person for queries Sandra Bryan Matron for disabled child Telephone: 01277 627903 Email: [email protected] (Please do not email patient identifiable information to this address.)

54 www.swessexcommunity.nhs.uk Referral criteria: ______Opening times: ______Contact thisservice: ______Address: ______Referral method:

Children 0-19yearsofage 9am -5pm,MondaytoFriday Mayflower CommunityHospital Telephone: 01277627903 • Lettertoaddressbelow • Telephoneonnumberbelow • SystmOnetask Fax: 01277 Essex Billericay 621149 Blunts CM12 Wall 9SA Road Service details Service

55 Specialist children’s services Community therapies

Our community therapies are We provide assessment, diagnosis provided by our integrated and rehabilitation within the community teams. We provide home to help ensure patients physiotherapy and occupational with physical problems remain as therapy rehabilitation programmes independent as possible. This may to adults experiencing a loss take the form of a personalised of independent living. People’s programme, advice and rehabilitation requirements are information, the loan of specialist most effectively met in their home. equipment or minor adaptations.

The need for physiotherapy The rehabilitation programmes or occupational therapy may we deliver are time limited be the result of a number of and goal orientated. medical conditions, including: • orthopaedic conditions, such as a hip replacement or arthritis • neurological conditions, such as a stroke or Parkinson’s disease • respiratory problems, such as a chest infection

Lead person for queries Philomena Arthur Head of adult community nursing Telephone: 01268 244600 Email: [email protected] (Please do not email patient identifiable information to this address.)

56 www.swessexcommunity.nhs.uk Please seeintegratedcommunityteamsonpage20 Service details Service

57 Therapy services Hearing therapy

Our hearing therapy service is provided to people with acquired hearing loss, tinnitus and associated conditions.

We provide assessment, therapy, and referral for further diagnostic testing.

We also provide counselling and practical advice to adults with hearing loss and/or tinnitus, and to their families and carers. The aim of this is to help maximise their quality of life, both socially and at work.

Assessment and recommendations for equipment can also be made where appropriate.

Our hearing therapy service is your first point of contact for cochlear implant information, counselling and support.

Lead person for queries Meryl Robinson Chief hearing therapist Telephone: 01375 674436 Email: [email protected] (Please do not email patient identifiable information to this address.)

58 www.swessexcommunity.nhs.uk Referral method: Address: ______Referral criteria: ______Opening times: ______Contact thisservice:Telephone: 01375674436 ______

9.30 faxnumberbelow contact forcochlearimplant information, Our hearingtherapyservice isyourfirstpointof conditions (age 16+)withthefollowingproblems: The hearingtherapyserviceisprovidedtoadults Previously seenpatientscanre-referatanytime. can thenreferontohearingtherapy • • SystmOnetask New patientsarereferredbytheirGPtoENTwho Hearing therapyservice • auditoryprocessingdisorder • • profoundhearinglosses • suddenacquiredhearinglosses • problemsdiscriminatingspeech • singlesideddeafness • hearingloss,rangingfrommildtototal • tinnitus counselling and support. Fax: 01375 Essex Corringham 645313 Gifford SS17 Corringham Cross 7QQ Health Road Centre Service details Service Referral formfaxedorpostedtotheaddress hyperacusis (sensitivitytonoise)andassociated am -3.30pm,MondaytoWednesday

, ifappropriate.

59 Therapy services MSK physiotherapy

The purpose of our musculoskeletal (MSK) physiotherapy service is to assess, treat and enable patients to manage their MSK conditions.

MSK conditions may include: • orthopaedic injuries • musculoskeletal injuries • sports injuries

Treatments may include: • exercise prescription • manual therapy, including (For children’s physiotherapy manipulation service, please see specialist • electrotherapy children’s services) • lifestyle advice • acupuncture

Lead person for queries Cara Finnigan Service lead Telephone: 01268 593815/598054/ 07765 296442 Email: [email protected] (Please do not email patient identifiable information to this address.)

60 www.swessexcommunity.nhs.uk Fax: 01375364445 Telephone: 01375364438 Essex RM162PX Long lane,Grays Thurrock Community Hospital Fax: 01268592266 Fax: 01268593876 Telephone: 01268593815 Essex SS165NL Nethermayne, Basildon Basildon Hospital Test results required atpointofreferral: ______Referral criteria: ______Opening times: ______Telephone: 01268592203 Essex RM163EU Rowley Road,Orsett Orsett Hospital Referral method:

Exclusions: ______Contact thisservice: ______

8am -5pm expertassessmentanddiagnostictriage addressorfaxnumberbelow ongoing follow up (seeintegrated communityteams) Relevant scansandX-raysifpossible (not essential) • Routinemusculoskeletalconditionsneeding • Aged14yearsorover evening sessionuntil7pmatallsites,variousdays) • Telephoneonnumbersbelow • • Patientsalready undersecondarycare with • Houseboundpatients Service details Service Referral formfaxedorpostedtotherelevant

, MondaytoFriday(withatleastone Fax: 01277695165 Telephone: 01277695155 Essex CM158DR Crescent Drive,Brentwood Brentwood Community Hospital St Andrews Centre Fax: 01277626199 Telephone: 01277626153 Essex CM12OBH Stock Road,Billericay

61 Therapy services MSK triage (tier 2)

Our MSK tier 2 clinics offer an alternative to hospital based services where clinically appropriate.

Our tier 2 clinics are run by extended scope physiotherapy (ESP) practitioners who are highly trained MSK physiotherapists.

We use a ‘one stop’ approach to service delivery. Following assessment patients may have diagnostics, including blood tests, X-ray and MRI (For children under 14 scans. They may then be: years, please see specialist • offered a joint/soft tissue children’s services) injection • referred on to physiotherapy/ secondary care • discharged with advice

Lead person for queries Usha Matthias Team lead Telephone: 01268 593815 Email: [email protected] (Please do not email patient identifiable information to this address.)

62 www.swessexcommunity.nhs.uk Exclusions: ______Referral criteria: ______Opening times: ______Contact thisservice: ______Referral method: Address: ______

Clinics runfrom: children’sservices. secondarycarewithongoingfollowup. expertassessmentanddiagnostictriage. orfaxnumberbelow • Pleasereferchildrenunder14toour • Wearenotabletoseepatientsalreadyunder • Routinemusculoskeletalconditionsneeding • Aged14andover 9am -4.30pm,MondaytoFriday Telephone: 01268 531227 • Orsettphysiotherapydepartment • StAndrew’s Centre,Billericay • Chooseandbook • Telephone onnumberbelow • Referralformfaxedorpostedtotheaddress Fax: 01268 531227 Booking office at: Service details Service BasildonAcute(SovereignPark) Basildon CranesFarmRoad SovereignPark Essex SS143JD

63 Therapy services Nutrition and dietetics

Good health is fundamental to Our nutrition and dietetics service leading a full and active life. The is available to people of all ages right nutrition is an important from birth onwards. step towards good health. We work in various locations Registered dietitians are the only throughout south Essex, dependant qualified health professionals that on our patients’ needs, including: assess, diagnose and treat diet • community inpatient wards and nutrition related problems. Our dietitians use the most up • clinics to date research on food, health • patients’ homes and disease, which they translate • care homes into practical guidance to enable • hospices people to make appropriate • schools lifestyle and food choices.

We do this by: • advising patients and carers on how to manage dietary changes • advising patients and carers on the most suitable products to manage clinical conditions, for example, artificial nutrition at home • training other health professionals, including using the malnutrition universal Lead person for queries screening tool, which can Kiran Shukla assist in preventing and Service lead treating malnutrition Telephone: 01268 593957 Email: [email protected] (Please do not email patient identifiable information to this address.)

64 www.swessexcommunity.nhs.uk • Exclusions: for adults: Referral criteria ______Exclusions: Referral criteria ______Opening times: ______Contact thisservice: ______Address: ______Referral method:

for children:

Patients withthefollowingconditionswillnot Adults residinginsouthwestoreastEssex Patients witheatingdisorders 8am -5pm,MondaytoFriday Nutrition anddietetics (except Brentwood) score of2orless nocomorbidities normally beseenbutwecansupportin paediatricdietitian 4th Floor orfaxnumberbelow • • • • • • • • ResidinginsouthwestEssex(exceptBrentwood) • Infantsandchildrenaged0-19years Telephone: 01268593957 • Referralformfaxedorpostedtotheaddress • SystmOnetask Fax: 01268 Essex Basildon Nethermayne 593452 SS16 Basildon Nurses 5NL Hospital campus providing resources: Service details Service

Requiring advicefromspecialist Poor appetite where BMIis>18 kg/m Migraine Indigestion and reflux Hyperlipidaemia Gout Simple constipation Simple obesityBMIbelow 35kg/m , FBlock

2 with 2

with MUST

65 Therapy services Speech and language therapy (adults)

Our adults’ speech and language We work in: therapy service is provided to • hospital wards people with acquired disorders of speech, language, communication • outpatient departments and/or swallowing, and available • clients’ homes to all people aged 16 and over. • community hospitals • hospice These may be the result of a number of medical disorders including stroke, neurological disability, head injury or cancer. (For children’s speech and language, please see specialist We provide assessment, diagnosis, children’s services) therapy and practical advice to ensure adults with speech, language, communication and/or swallowing difficulties and their family and carers are able to live and work to the best of their ability.

Lead person for queries Miriam Mitchell Service lead Telephone: 01268 592399 Email: [email protected] (Please do not email patient identifiable information to this address.)

66 www.swessexcommunity.nhs.uk Referral criteria: ______Opening times: ______Contact thisservice: ______Address: ______Referral method:

8.30am -5pmMondaytoFriday Speech andlanguagedepartment and/orswallowing language,voiceorcommunication orfaxnumberbelow informationandpatientrecord) • RegisteredwithasouthwestEssexGP • Telephone: 01268592399 • Referralformfaxedorpostedtotheaddress • SystmOne Fax: 01268 Essex Orsett 592386 Rowley RM16 Orsett Road 2EU Hospital Service details Service Anypatientwithanacquireddisorderofspeech, member completed GP willacceptreferraltoourservice the acreofaBTUHconsultantwheretheirlocal

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67 Therapy services Community inpatients

Our community hospital inpatient Brentwood Community Hospital services provide community based, Thorndon Ward inpatient facilities for people Crescent Drive experiencing an exacerbation of an Brentwood existing condition, or to support Essex CM15 8DR recovery following an acute Tam Fiberesima, ward manager episode of care or decline in health. Telephone: 01277 695140

Admission will be for short Mayflower Community Hospital term, active rehabilitation. Blunts Wall Road Billericay We provide an alternative pathway Essex CM12 9SA to acute hospital admission, Nicola Walpole, matron enabling the provision of care Telephone: 01277 621130 closer to home. A number of beds will be available for patients with Thurrock Community Hospital end of life care needs to support Long Lane palliative care, symptom control, Grays and preferences for end of life care. Essex RM16 2PX Sue Sasoon, matron We facilitate efficient and Telephone: 01375 364412 effective intermediate care for patients admitted directly from the community setting, and some of those discharged from acute hospitals. We work closely with Lead person for queries community based integrated teams, Geraldine Rodgers day hospital community assessment Nurse consultant services, condition specific specialist services and social services. Telephone: 01277 695176 Email: [email protected] (Please do not email patient identifiable information to these addresses.)

68 www.swessexcommunity.nhs.uk Exclusions: ______Referral criteria: ______Opening times: ______Referral method:

Referrals acceptedfor: W 24 hoursaday in southwestEssex. Referred peoplemustberegisteredwithaGP (postopsurgical,orthogeriatric,postacuteillness) (patientsexpectedtodiewithintwoweeks) acutehospital therapiesteamifonlyonetherapyisneeded.) (Pleaseconsiderreferraltoourcommunity on01268242148/9 ortheBrentwoodaddressopposite • severedementia(MMSE below15) • acutemedical/surgical/orthogeriatric emergencies • drugandalcoholaddictionorwithdrawal • mentalhealthissues • housingandsocialcareissues • respitecare • admissionavoidancereferrals • stepdownrehabforpatientsfromacutehospitals • palliative/endoflifecare • • multidisciplinaryteamrehabilitationneeds • ReferralformfaxedtoSinglePointofAccess(SPA) • (last admission 8pm) Service details Service e areunabletoacceptreferralsfor: acute illnessnotrequiringadmissionto Referral formfaxedorpostedto01277695177 , sevendaysaweek

69 Community hospitals Brentwood community outpatients

We provide a high standard The department encompasses a of patient care in a dedicated wide range of consultant led clinics, and integrated environment including: for consultations and minor treatments of patients. • gastroenterology • endocrine/diabetes The outpatient department at • trauma and orthopaedics Brentwood Community Hospital is situated over two floors. The main • care of the elderly area is situated on the ground floor • rheumatology and is easily accessible via the main • urology reception. The Brentwood Clinic, • cardiology providing specialist ophthalmology • renal and ENT services, is situated on the first floor and can be accessed via • dermatology the stairs or lift. • neurology • gynaecology • ophthalmology • ENT

Lead person for queries Gary Townsend Head of unplanned care Telephone: 01268 244600 Mobile: 07949 024889 Email: [email protected] (Please do not email patient identifiable information to this address.)

70 www.swessexcommunity.nhs.uk Test results required atpointofreferral: ______Referral criteria: ______Opening times: ______Contact thisservice: Referral method: Address: ______

Aged 5yearsandover 8.30am -6.30pmMondayandW Dependant onspeciality-bloodtestresults, 7.30am -6.30pmThursdayandFriday 8am -6.30pmT x-rays, ECGs,etc. Telephone: 01277695099 Essex Brentwood Crescent Drive Brentwood CommunityHospital • referralbyGPtosecondarycare Fax: 01277 695018 Service details Service CM15 8DR uesday (alternate)

ednesday

71 Community hospitals Day hospitals Intervention TDH BCH Blood transfusions   Our day hospitals provide GP referral/assessment (PCATC)  community based out-patient care, IV infusions - bio-phosphonates, cosmofer iron, pamidronate,   through which multi-professional antibiotics, fluids assessment and treatment is Venesection   available on a full or part-day Phlebotomy   attendance basis. DVT service   Anti-coagulation service   Patients attend for assessment, Complex wound clinic + Doppler various treatments and activity ultra-sound assessment   groups, dependant on the patient’s Cellulitis treatment/pathway requirements. The multidisciplinary (IV antibiotics)   team work closely with various Consultant led falls assessment   agencies, including Social Services, clinic (MDT) Consultant led older persons local residential and nursing homes, assessment clinic (MDT)   voluntary agencies and primary Falls pathway (therapy led)   care teams to ensure a seamless, Postural stability group (therapy coordinated approach for those led)   patients referred to the services. Falls group (therapy led)   Fast track stroke rehab   We provide intermediate care 24hr ambulatory blood pressure   interventions on an individual and monitoring group basis. Also included are: 24 hour ECG   Anxiety Management Group • complex wound clinics (MDT)   • haematology services, including Parkinson’s group (therapy)   transfusions Relaxation group (therapy)  Lead person for queries We aim to promote optimum Gary Townsend health, function and independence Head of unplanned care and offer an alternative pathway Telephone: 01268 244600 to inappropriate or unnecessary Mobile: 07949 024889 acute hospital admission. Email: [email protected] (Please do not email patient identifiable information to this address.)

72 www.swessexcommunity.nhs.uk Referral criteria: ______Opening times: ______contact details Address and ______• Referral method:

Brentwood CommunityHospital 9am -5pmMondaytoFriday communityteam theneedcannotbemet bytheintegrated therapeuticintervention faxnumberbelow • • Requiringassessmentof aclinicalcondition • • RegisteredwithasouthwestEssexGP • Adultsovertheageof18 John TallackCentre Telephone: Brentwood DayHospital • • SystmOnetask Fax: Telephone: Essex 01375 Grays 01375 Long RM16 364458 Thurrock 364413 Lane 2PX Thurrock Community Fax: Day Hospital Essex Hospital Brentwood Crescent CM15 Drive 8DR Service details Service Telephoneonthenumberbelow Referral formfaxedorpostedtotheaddress Rehabilitation following illnessorsurgerywhere Requiring continuationofmedical,nursingor 01277 695056 01277 695038

73 Day hospitals Falls clinic

Each of our falls clinics Falls group programme comprises a multidisciplinary A falls group programme operates team consisting of: within Thurrock and Brentwood • a doctor day hospitals. This once weekly, • nursing staff ten-week programme, includes • therapists education and exercises to help improve an individual’s strength We assess why a person is falling. and balance to reduce the risk We will look at various risk factors of falls. Patients identified relating to falls including: from the falls clinic, for whom it would be appropriate, are • cardiovascular, neurological offered attendance on the and cognitive examination falls group programme. • medication review • vision assessment • osteoporosis risk assessment, strength, balance and mobility assessment • functional assessment • home hazards

Lead person for queries Gary Townsend Head of unplanned care Telephone: 01268 244600 Mobile: 07949 024889 Email: [email protected] (Please do not email patient identifiable information to this address.)

74 www.swessexcommunity.nhs.uk Referral criteria: ______Opening times: ______Contact thisservice: ______Address: Address: ______• Referral method:

Sessional -pleasecontacttherelevantdayhospital Falls clinic Falls clinic inthepast12months faxnumberbelow • Oneormoreunexplained fall(s) • RegisteredwithaGPinsouthwestEssex • Patientsaged65yearsorolder Thurrock DayHospital Thurrock DayHospital Brentwood DayHospital • • SystmOnetask Essex Grays Long RM16 Thurrock John Lane 2PX Community Tallack Essex Hospital Brentwood Centre Crescent CM15 Brentwood Drive 8DR Community Hospital 01277 Brentwood 695023 01375 Day 364413 Hospital Service details Service Telephoneonthenumberbelow Referral formfaxedorpostedtotheaddress

75 Day hospitals Community contraception

Our community contraception We deliver a specialist consultant services include services previously clinic which addesses: known as family planning or young persons’ services. • complex LARC - insertion and removal Our team includes: • complex contraception issues • nurses • USS required for LARC assessment • doctors • a specialist consultant We also offer advice about: • health improvement practitioners • giving up smoking • support staff • healthy eating • alcohol and drugs We provide a range of free, • emotional health support confidential services within health centres and clinics to address • referral to your local Vitality the reproductive and sexual health and well-being service health needs of local people.

All our services are open to men and women of all ages.

Services we offer include: • LARC • oral and injectable contraceptives • referral for TOP • C-card (free condoms) Lead person for queries Jacqui Phillips • chlamydia screening and cervical cytology Telephone: 01375 898350 Email: [email protected] (Please do not email patient identifiable information to this address.)

76 www.swessexcommunity.nhs.uk Referral criteria: ______Contact thisservice: ______Address: ______Referral method: Opening times: ______

Various Self presentationatclinicsite Grays HealthCentre Where andwhencardavailableorrefertothe • GPreferralforcomplexIUCD/IUSorSDI • Menandwomenofallages hours atallsites www.swessexcommunity.nhs.uk forallopening SWECS website, Telephone: 01375898350 For appointmentstelephone01375898350 Essex Grays Brooke RM17 Road 5BY Service details Service deep implants consultations, forexample,removalof sites acrosssouthwestEssex

77 Sexual health services Genito-urinary (GUM), HIV and sexual health

Our Genitourinary Medicine (GUM) All our services are open to men service provides a comprehensive and women of all ages. range of sexual health services including sexually transmitted We facilitate specialist maternity infection screening, HIV support for women with HIV counselling/testing, management and work closely with the of chronic genitourinary medical local authorities to provide a conditions (e.g. recurrent genital comprehensive support service for herpes infection), sexual assault/ people living with HIV. rape support and long term care for patients living with We also offer advice about: HIV infection. • giving up smoking • healthy eating/physical activity Our team includes: • alcohol and drugs • emotional health support • nurses • doctors • specialist consultants in HIV/GUM • specialist HIV/GUM nurse • a psychosexual counsellor • health advisors • support staff

We provide a range of free, Lead person for queries confidential services (including free Dr R N Shen treatment) within the GUM clinic Clinical director/consultant at Orsett Hospital and at a range of outreach clinics in the community Telephone: 01268 592214 to address the sexual health needs Email: [email protected] of local people. (Please do not email patient identifiable information to this address.)

78 www.swessexcommunity.nhs.uk Referral criteria: ______Open Road(BBV)Clinic (Walkin),TuesdaysandWednesdays,10am– 1pm Oasis (BBV)Clinic(walkin),Mondays,9.30am - 4.30pm Pitsea clinic(walkinandappointment),Wednesdays, 3.30-6.30pm Outreach services Appointments only:Monday,Wednesdayand Thursday,1-5pm Walk inMondaytoFriday9-11.30am Orsett Hospital Opening times(lastpatient30minutesbefore closingtime): ______Contact thisservice: ______Address: ______Referral method:

Tuesday andThursday,4-7.30pm

Fax: 01268592295 occupational exposure (needle stickinjury) infection followingsexualexposure (PEPSE)and Essex RM175EB on01268592214/592347 • PostExposure Prophylaxis(PEP)against HIV • Rapeandsexualassault requestingSTIscreening • Anyonesymptomaticor asymptomatic • AnyoneatriskofanSTI orBBVsincludingHIV Telephone: 01268592214 Anthony WisdomCentre • ReferralformfaxedtoSinglePointofAccess(SPA) • Selfreferral Grays 65 Orsett Oasis Orsett Road Essex (BBV) Orsett, Road Rowley Grays RM16 Orsett Clinic Grays for Road 3EU Hospital Sexual Health Service details Service

Pitsea Clinic Essex SS164HD Vange, Basildon Southview Road Southview RoadVange (Walk in) Open Road(BBV)Clinic Essex SS133AB Pitsea, Basildon High Road Pitsea healthcentre

(from June2012)

_

79 Sexual health services Sexual health improvement

Our sexual health improvement The C-Card scheme service coordinates community The C-Card scheme provides free based condom distribution and condoms and sexual health advices emergency contraception schemes, to under 20s. communicates health promotion messages, and offers support to The emergency contraception professionals working with young scheme people. The emergency contraception scheme offers free emergency We support the local teenage contraception to women in south pregnancy agenda. west Essex from a range of service providers. Our work includes: Speakeasy for parents • co-ordination of the C-Card Speakeasy is a fun and relaxed way scheme for parents to develop their skills in • co-ordination of the free talking to their children about sex, emergency contraception scheme relationships and growing up. • providing support to professionals Young health • supporting parents to talk to Younghealth.co.uk provides young their children about sex and people in south west Essex with relationships health information and details of • distribution of resources from the local health services. national sexual health campaign to relevant organisations Lead person for queries • chlamydia screening Rumbi Mugezi • free chlamydia screening for men Team leader and women under the age of 25 via ruclear.nhs.uk Telephone: 01375 898101 Email: [email protected] (Please do not email patient identifiable information to this address.)

80 www.swessexcommunity.nhs.uk Referral Criteria: ______Opening times: ______Contact thisservice:Telephone:01375898101 ______Address: ______Referral method:

Services operateacrosssouthwestEssex Oddfellows Hall Self-referral childrenaboutsexandrelationships coursedesignedtohelpthemtalktheir condomcard fortier1sexualhealthservices,suchas chlamydiascreening or www.ruclear.nhs.ukforafullrangeofallthe – pleasecontacttheteamfordetailsofnearest • • • services www.younghealth.co.uk on service, offer or Fax: visit 01375 RM17 Essex 898144 Grays 5JY Dell Road Service details Service Men andwomenagedunder25for Parents andcarerswishingtoattendaspeakeasy Sexually activemenandwomenagedunder25

81 Sexual health services Change4Life

Childhood obesity services awareness around infant feeding and ensure they know what advice Change4Life is a national to give to families regarding their movement aiming to encourage feeding choice (appropriate to people to “Eat well. Move their remit). The initiative ensures more. Live Longer”. Sign up to that mothers and babies receive a the campaign at www.nhs.uk/ high standard of care in relation Change4Life to infant feeding by embedding Our local Change4Life team the ‘seven point plan for sustaining coordinates MEND programmes breastfeeding in the community’. (2-4s, 7-13s and graduates) which See www.unicef.org.uk/ are prevention and treatment babyfriendly for more information programmes for families with a We also offer expert advice, child above a healthy weight. For capacity building through training, more information about MEND see and support for local partners www.mendprogramme.org around childhood obesity (healthy We also run a variety of eating, physical activity and programmes with local schools, behaviour change for families). such as “Cook4Life” offering family Lead persons for queries cooking sessions to teach basic skills Laura Gandon and build confidence Jill Williamson Reception year and year 6 children Change4life team leaders are weighed and measured to Telephone: 01375 898111 check their growth via the National Email: Child Measurement Programme [email protected] (NCMP). This is co-ordinated by the [email protected] Change4Life team (Please do not email patient identifiable information to these addresses.) SWECS is committed to implement the Community Baby Friendly Initiative (BFI). All SWECS staff receive training to raise their

82 www.swessexcommunity.nhs.uk Exclusions: ______Referral criteria: ______Opening times: ______Contact thisservice: ______Address: ______Referral method:

Fax: 01375898144 Telephone: 01375898100 Overweight orobesechildwhohasdiabetes Child BMIindicatingthattheyareoverweightor Oddfellows Hall Childhood obesity(weightmanagementservices as acomorbidity obese BMI>91stcentile the teamfordetailsofMEND2-4and operate acrosssouthwestEssex–pleasecontact faxnumberbelow • • Self-referral 7-13 programmes Essex Grays Dell RM17 Road 5JY Service details Service Referral formfaxedorpostedtotheaddress

MEND

83 Health improvement services Community mums and dads

Community mums and dads Group activities are an essential offer a free friendly, informal part of our service. Parents are and confidential support service encouraged in a supportive for parents and families living in environment to learn or build on Thurrock. The service is delivered their own parenting skills and set by trained, skilled workers appropriate boundaries, whilst who are supported by trained gaining a greater understanding of volunteers recruited from the their child’s development. local community. We aim to build self-awareness, Services that we provide include: esteem and confidence as well as an opportunity to build social • breastfeeding support – both networks and ultimately increase antenatal and postnatal the social capital of the community. • home visiting - peer to peer parental support for all local parents and families • parent skills courses – from toddlers to teenagers • informal groups – buggy walks, yummy mummy breastfeeding support groups, parent drop-ins The programme works using motivational interviewing Lead person for queries techniques to change behaviours Nicola Kerrison through small goal setting. The Community development health approach is supportive of the improvement specialist parents‘ own ideas and recognises Telephone: 01375 898115 the parents’ desire to do what is Email: best for their child. We use a clear [email protected] and flexible set of strategies and focus on all aspects of healthcare. (Please do not email patient identifiable information to this address.)

84 www.swessexcommunity.nhs.uk Referral criteria: ______Opening times: ______EssexRM155LP SouthOckendon, DarenthLane, contact details: Address and ______Referral method:

9am to5pm,MondayFriday breastfeeding requiringinformation tosupportwith child’sdevelopment stages. appropriateboundaries andunderstandingtheir parentstobuildonand learnnewskills,setting support benefitfromsemi-structuredhomevisiting orfeelingisolatedintheircommunitywho would andparentsexperiencingdifficultiesinparenting South OckendonHealthCentre, numbersbelow • Breastfeedingmothers andpregnantwomen • Parentinggroupsandactivities–supporting • Peertopeersupportprogrammeforallparents 23-25 CalcuttaRoad Tilbury office • • Self-referral • SystmOnetask Telephone: 01708855639 Fax: 01708 855639 South Fax: Ockendon Telephone: Essex 01375 office Tilbury 01375 RM18 858513 858512 7QT Service details Service Professional referralviatelephoneonthe

85 Health improvement services Vitality health and well-being

Vitality is a health and well-being We can assist with stop smoking service running programmes across training for your staff at level 1 south west Essex that help people and 2 in addition to providing work towards better physical and direct support for patients wishing mental wellbeing. to quit.

Our aim is to encourage and help people make several lifestyle changes that could significantly improve their current and long term health.

These changes can include: • stopping smoking • eating healthier foods • maintaining a healthy weight Lead person for queries • getting more active Mary Knower • reducing alcohol consumption Vitality service manager We are the local providers of Telephone: 01708 805093 specialist smoking support and Email: the main point of contact for [email protected] all other providers of smoking (Please do not email patient identifiable cessation services. information to this address.)

86 www.swessexcommunity.nhs.uk Referral criteria: ______Opening times: ______Contact thisservice: ______Address: ______Referral method:

Monday toFridayservicesoperateacrosssouthwest unit. Fortimesandlocations,visit Essex viafixedstaticdrop-infacilitiesandamobile Email: [email protected] faxnumberbelow • Pregnantsmokers • Smokerswantingtoquitsmoking • CVDRisk>20% • BMI>30 • BMI>28withcomorbidities FREEPHONE 08000778000 Purfleet CareCentre • • Self-referralbytelephoneonthenumberbelow www.lovevitality.org Fax: 01708 Essex Purfleet 805096 Tank RM19 Hill 1SX Road Service details Service Referral formfaxedorpostedtotheaddress

87 Health improvement services Minor injuries unit, Orsett

Our minor injuries unit provides a We have access to an extended comprehensive nurse-led service scope physiotherapist and can refer which deals with a wide range of patients for an initial assessment minor injuries. following an acute injury.

Wound care can be provided either Our qualified staff are all as part of emergency care or when immediate life-trained to use a review of a wound is required. a defibrillator and appropriate Although we do try to arrange airway support equipment. for reoccurring wound care to be continued by the patient’s own GP and practice nurse service.

We have access to X-ray, Monday to Friday until 4pm, and can request a range of views suitable to our needs. The X-ray requesting facilities available for patients attending the MIU are for the shoulder to the fingers and the knee to the toes only. We do not X-ray children under seven years of age due to the complexity of interpreting their results.

We can refer to other community Lead person for queries services such as district nurses and Gary Townsend practice nurses for continued care Head of unplanned care as appropriate. Telephone: 01268 244600 Mobile: 07949 024889 Email: [email protected] (Please do not email patient identifiable information to this address.)

88 www.swessexcommunity.nhs.uk Contact thisservice: ______Address: ______Referral method: initial assessment andonwardmanagement andorreferral. All otherpresentationsof patientswithminorinjuriesmaybeaccepted for • • • • • • Referral criteria: ______Opening times: ______Exclusions: ______Wounds witharterialbleed Wounds withglass/metal/foreign bodywhichpresentsoutsidex-rayhours Wounds withglass/metal/foreign bodyinchildunder7 burns cannotbeexcluded Minor burnsandscalds(morethan2%),where airway/inhalation seven yearsofage Possible fracturesofshoulderandbelow, andkneebelowifunder related historytotheincident) been anyhistoryoflossconscious,orthere isalcoholordrug- Head injuries(whereGlasgowComaScaleisless than15andtherehas

Patients 10am to Orsett Hospital Closed at6.30pmonlastThursdayofeachmonth Telephone 01268592300 • Telephoneonnumberbelow • Selfreferral minor injuries Closed ChristmasDayandBoxing for teammeeting. Essex Grays Orsett RM16 Rowley 3EU Road Service details Service attending with 8pm, MondaytoSunday

89 Other services Wheelchair service

Our Thurrock wheelchair service We work within agreed criteria, for is available to patients registered example, patients able to walk or with GPs who are based in the self propel a manual chair would NHS South West Essex area not be considered for a powered (excluding Brentwood). chair. Our team consists of occupational This is an unusual service working therapists, physiotherapists, within both the social and medical technical instructors and models. rehabilitation engineering staff, supported by administrators. We liaise with many other services. We assess children and adults of all ages with long term and complex needs. Following assessment equipment may be provided, for example: • manual wheelchairs • specialist children’s buggies • powered wheelchairs • wheelchair accessories • wheelchair cushions • supportive seating systems for Lead person for queries wheelchairs Christine Box Clinical lead Telephone: 01375 364455 Email: [email protected] (Please do not email patient identifiable information to this address.)

90 www.swessexcommunity.nhs.uk • • • Exclusions: ______Referral criteria: ______Opening times: ______Contact thisservice: ______Address: ______Referral method:

W 9am to Thurrock Hospital assessment wheeledmobilityequipmentorseatinglong term referralformpostedtotheaddressbelow physiotherapistsusingthewheelchairservice numberbelow • showerchairs • • • RegisteredwithaGPinsouthwestEssex Telephone: 01375364455 • NewpatientsviaGPs,occupationaltherapistsor • Email: Fax: [email protected] 01375 Essex Grays 364604 Long RM16 Lane 2PX Service details Service commodechairs manualwheelchairpowerpacks electricscooters e cannotsupply: In needofaspecialistseatingequipment Permanent andsubstantialdisabilityrequiring Self referralforexistingpatientsontelephone 4.30 pm

91 Other services Infection prevention and control

The infection prevention Who is the service for? and control team provides a Healthcare professionals – comprehensive and proactive independent contractors should service to all community health contact the South West Essex services (excluding independent Community Services infection contractors). The service ensures prevention and control team best practice standards are for support and advice on met by developing strategies, 01268 705217. policies, procedures and guidelines for community staff. The main purpose of the team is to ensure that effective prevention and control of health care associated infections (HCAIs) are embedded into everyday clinical practice and applied consistently by all staff in order to minimise the spread of infections. The team consists of an infection prevention and control nurse manager and two infection prevention and control nurse specialists, who are led by the infection prevention and Lead person for queries control consultant nurse (who Jo Mayhew also covers North East London Infection prevention and control Community Services). An infection nurse lead control doctor at Basildon and Thurrock University Hospital Telephone: 01268 244634 Foundation NHS Trust provides Email: specialist medical support. [email protected] (Please do not email patient identifiable information to this address.)

92 www.swessexcommunity.nhs.uk Contact thisservice: ______Address: ______Opening times: ______

Internal maildropcode92 (please callbeforeyousendafax) Monday toFriday8.30am-5.30pm Direct dial:01268244634 Suite One,PhoenixHouse Fax:01268 244659 Essex Basildon Christopher SS14 Martin 3EZ Road Service details Service

93 Other services Council for voluntary service

Your local Council for Voluntary They are also in regular contact Service (CVS) is the main support with statutory agencies (including, and development organisation district and county councils, for the voluntary and community local NHS organisations, Social sector in your area. Services and the Police).

Your local CVS is in contact with Your CVS has a membership of a wide range of third sector organisations that pay a small organisations covering a broad annual fee according to their spectrum of interests, including funding status. They receive, specialist groups concerned with: amongst other things, up-to- date information on funding • older people and developments in the district. • people with disabilities They also get regular mail-outs, • ethnic minorities newsletters and invitations to • people with learning disabilities community functions where they • people experiencing can meet representatives from mental illness other groups and network locally. • health • women and children • youth • advice and counselling • community groups

94 www.swessexcommunity.nhs.uk Basildon, BillericayandWickford CVS Brentwood CVS ______Thurrock CVS(TheBeehive) ______

V The GeorgeHurdCentre Email: Fax: Telephone: [email protected] Essex 01375 Grays West RM17 389881 Street 6XP Email: Fax: Telephone: [email protected] 01268 Essex 01268 Basildon 294091 Audley SS14 294124 Way 2FL Email: Fax: Telephone: [email protected] 01277 Essex 01277 Brentwood 312743 Ingrave CM15 Town222299 Road 8AY Hall Service details Service oluntary andCommunityResourceCentre 01375 389886

95 Voluntary sector Social care

Adult social care Children’s social care Adult social care provides advice Children’s social care aims to work and services to people over together with families who need the age of 18 who may need help and support to promote help because of their age, a the welfare and safety of their disability or learning difficulty. children. To do this social care departments work with other This may include: services such as health, education, housing, the police, probation • frailty due to age and voluntary organisations. • visual and/or hearing impairments Social care provides services to: • physical and/or learning • children and families in need disabilities (This is a broad definition • mental health issues and can include a wide section of the population.) • children who may need looking after (going into care) • children at risk of suffering ‘significant harm’ • children who have suffered abuse and who need protection • children seeking asylum without their parents • disabled children and their families • young people

96 www.swessexcommunity.nhs.uk Essex countycouncil Thurrock Council ______Social Social care Essex Grays care New for RM17 Civic for Road 6TJ Offices www.essex.gov.uk Email: Social [email protected] Social care Essex Chelmsford care Market for CM1 County for Road 1QH Hall www.thurrock.gov.uk Email: [email protected] Service details Service

children 01375652802 adults 01375652956 children 08456037627 adults 08456037630

or 01375652634

97 Social care About us South West Essex Community Services is part of North East London NHS Foundation Trust. We are the leading provider of community health services in south west Essex. We employ over 1,400 staff who provide advice, care and treatment to over 80,000 people each year. Our expert teams work with people of all ages from new-born babies to older people. We provide care and support in a range of settings including health centres, community hospitals and people’s own homes.

To find out more, visit www.swessexcommunity.nhs.uk

South West Essex Community Services Phoenix House Christopher Martin Road Basildon Essex SS14 3EZ

Telephone: 01268 244600

© Copyright 2012 North East London NHS Foundation Trust www.swessexcommunity.nhs.uk