2 0 1 victorioUS 9 Annual Review Being named one of the best hospitals in Maryland is an incredible victory. But we could not have done it without the power of us— THE POWER OF OUR ENTIRE COMMUNITY. Dear Friends, Patients and Supporters,

By now you have probably heard the good news: Carroll Hospital has been named one of the best hospitals in Maryland by U.S. News & World Report!

This designation is an incredible victory for our community. But we could not have done it without the power of us: all of the donors, volunteers, physicians, clinical team members, associates and patients who care bravely, give bravely and do whatever it takes to make our community healthier.

With this report, you’ll get an in-depth look at some of the many ways our community works together and wins together. From orthopaedics to cancer care, breast health to hospice, we are growing by leaps and bounds to serve more patients, deliver more exceptional care and create a more meaningful experience for the families we serve.

It is undoubtedly one of the most exciting times in our history—and much of it began, seven years ago, when we set our Vision 2020 strategic plan in motion. The time has passed quickly, and we have achieved more in that time than we ever imagined.

But you know that we are not a community that rests on our laurels. We are already looking ahead to what the next decade will be. And we know we’ll have you by our side, helping Carroll Hospital get there. You are what makes all this possible. You are an essential part of us. You are the reason we are victorious.

Thank you for all that you do,

Leslie R. Simmons, R.N., F.A.C.H.E. Sarah K. Lentz, M.D. President, Carroll Hospital President, Carroll Hospital Medical Staff Executive Vice President, LifeBridge Health General Surgeon

Being named one of the best hospitals in Maryland is an incredible victory. But we could not have done it without the power of us— Jeffrey A. Wothers, Esq. Christine A. Gerstmyer THE POWER OF OUR Chair, Carroll Hospital Board of Directors Chair, Carroll Hospital Foundation Board of Trustees ENTIRE COMMUNITY. Partner, Niles, Barton & Wilmer, LLP Account Executive, CAS Severn

1 The Champions for Health Care Excellence

Together, our community has quietly built a best-in-class health care system. Now national influencers like U.S. News & World Report are taking notice.

The news that Carroll Hospital was named one of the best hospitals in Maryland this year by U.S. News & World Report didn’t come as a surprise to Seth Shipley. After all, the care he had received at the hospital just a few years earlier was more than award-worthy. It was good enough to give him goose bumps.

“Have you ever had something give you a chill from your head to your toes—in a good way?,” he asks when describing the double partial knee replacement he underwent in 2016 to treat arthritis that had left him bow-legged and in agonizing pain. “That’s what I felt when I got out of surgery. Suddenly my feet were straight again. I was walking straight again. And the pain was virtually gone. It was overwhelming.”

It’s an experience not uncommon at Carroll Hospital—and the industry is taking notice. In addition to “Best Hospital” honors, U.S. News lauded Carroll Hospital for exceeding national standards in four specialties: chronic obstructive pulmonary disease (COPD), heart failure, knee replacement and hip replacement. The hospital was also recently named a Blue Distinction Center Plus for knee and hip replacement and a Blue Distinction Center for spine surgery by Blue Cross Blue Shield.

For physicians like David Silber, M.D., the Carroll Health Group joint replacement specialist who treated Shipley, the level of quality at Carroll Hospital was evident long before the awards were handed out.

“I’ve operated at other hospitals in my career, and from very early on I narrowed my practice into Carroll Hospital because I knew my patients got the best care there,” he says. “From the nursing and anesthesia teams to the overall culture of safety and quality at the hospital, it’s far and away superior. It’s nice to be acknowledged with awards, but knowing that my patients, like Seth, are exceptionally cared for—that’s what makes me sleep easy at night.”

Jeffrey Wothers, chair of the Carroll Hospital board of directors, says the hospital monitors a robust dashboard of data—from hospital-acquired infection rates to patient readmission rates—to ensure the highest quality of care. But, like Dr. Silber, he believes that the hospital’s success ultimately comes down to its people and its culture.

“In the 10 years I’ve served on the board, I’ve met a great cross-section of people—from patient techs to environmental services associates. And I can tell you that every single person here understands the importance of doing their job really well,” Wothers says. “They don’t get a big spotlight or thank you, but they all go above and beyond anyway. We’re a hospital built by our community, for our community, so taking care of each other is in our DNA.”

Shipley—who was back behind the counter of his business, Shipley’s Fine Jewelry in Hampstead, just 10 days after surgery—was also as impressed with the hospital’s culture as he was with his recovery. It’s one of the reasons he’s chosen to give back to Carroll Hospital year after year, as both a financial contributor and as a co-chair of the Carroll Golf Classic.

“I couldn’t believe how many people from around the hospital came to visit with me after my surgery. Even my wife’s doctor came by to check on me,” Shipley recalls. “That kind of community feeling is really cool. It shows you the incredible level of care that happens at Carroll Hospital.”

Be a champion for quality health care in our community. Visit CarrollWinsTogether.org to make 2 a gift now. I support Carroll Hospital because having an excellent hospital is part of ensuring a STRONG COMMUNITY. It’s as essential as having a good police department and school system.

– Seth Shipley, pictured at Shipley’s Fine Jewelry in Hampstead 3 The Unsung Heroes

Unrestricted gifts—and the advances they make possible—don’t always make headline news. But they are the secret behind Carroll Hospital’s everyday victories.

4 I’m unbelievably grateful that the community’s philanthropy enabled us to invest in this technology. Everyone in the lab takes our work to heart because we know we’re CARING FOR OUR FRIENDS AND NEIGHBORS. – Ron Smith, Lab Director

Tucked away past the hospital cafeteria, two of Carroll Hospital’s hardest workers are going on hour 18 of their daily 24-hour shift. Patients never see them. In fact, patients don’t even know they exist. But the work they do is invaluable. The work they do saves lives.

These unsung heroes are the hospital’s new Roche Cobas 8000 analyzers, two 20-foot-long monuments to health care technology that are responsible for running the hundreds of chemical tests—from electrolyte testing to liver panels—Carroll Hospital’s providers order daily. The instruments, managed by the lab team, run 24/7, in duplicate, to ensure there’s no downtime in the hospital’s ability to care for patients.

“Greater than 80 percent of all clinical decisions are made based on the lab results that instruments such as these produce,” explains Ron Smith, lab director. “It’s behind-the-scenes work, but it’s vital in helping clinicians determine what treatment approach to take to get the patient better.”

The lab’s prior analyzers were more than 10 years old and had run more than a million tests each. The new analyzers not only replace the aging instruments, they also offer new advances, such as integrity testing to ensure samples aren’t compromised and automatic exporting of normal results into patients’ electronic medical records to improve the lab’s efficiency.

(From left to right) Carroll Hospital Lab team members Trudy Garzon, Larry Noblett, Kelsie Rock, Ron Smith, Jennifer Garrett, 5 Christopher Grove, M.D., and Deborah Jamieson We have so many [donors] who step in and fill the gaps. Because of them we can deliver SUPERIOR CARE to all who come to us.

– Ivy Brown, Nurse Clinical Mentor

6 The Unsung Heroes, continued

The analyzers—a $500,000 investment—were made possible by the hospital’s unrestricted giving fund. In unrestricted giving, donors do not designate how their gifts should be used, thus enabling Carroll Hospital to spend the money wherever it’s needed most.

“Unrestricted gifts give us the flexibility to tackle our highest priorities in a given year,” says Michael Myers, chief financial officer. “For example, high flu seasons often mean we need additional nursing resources beyond our current staff. Unrestricted giving can be directed at staffing to meet the short-term demand for flu care.”

This year, unrestricted giving also allowed the hospital to invest in 31 new LifePak 20e defibrillator systems—another oft-overlooked but vital technology when it comes to saving lives.

“Brain cells begin to die within three minutes of a cardiac attack,” Claudia King, the hospital’s education coordinator, points out. “It’s important that nurses have these devices at their fingertips, because sometimes a shock is all it takes to restore a patient. Now we have them in nearly every clinical unit, and they’re portable, so they can be carried to any cardiac emergency in the hospital.”

Like the lab analyzers, the new defibrillators are more advanced than their predecessors. They come with state-of-the-art monitoring— known as wave-form capnography—to improve patient outcomes.

“Wave-form capnography monitors the patient’s ventilation: how well they’re breathing or if they’re not breathing at all,” explains nurse clinical mentor Ivy Brown. “It also helps the health care worker who is administering the CPR. If I’m not doing a good job with the chest compressions, the capnography shows it. The device even has a metronome to help you stay on rhythm.”

It’s subtle details like that—and the countless unrestricted gifts from the community that fund them—that can make all the difference in a patient’s ability to survive.

“Unrestricted giving is powerful in many ways,” says Ellen Finnerty Myers, vice president of corporate development and chief development officer. “It allows the hospital to do big things, like buy new technologies; little things, like providing gas cards to patients in need; and routine things, like purchasing protective gloves and other supplies we need each day to care for our patients. I can’t emphasize enough how gifts of every size are welcomed and appreciated.”

Lend a hand where it’s needed most. Make an unrestricted gift now at CarrollWinsTogether.org

(From left to right) Claudia King, education coordinator; Ivy Brown, R.N. clinical mentor; and Felix Tatienou, C.B.E.T., clinical engineering

7

Our Success Starts Here Founders Circle Members

Our greatest victories wouldn’t be possible without our Founders Circle members—individuals who annually contribute $1,000 or more (or businesses that contribute $2,500 or more) to Carroll Hospital and/or Carroll Hospice. The list below represents total annual cash contributions between January 1, 2019 and December 31, 2019. Those listed with an asterisk (*) are Founders Circle members at both entities.

8

Founders Circle Members

PRESIDENT’S CLUB CareFirst BlueCross BlueShield Carroll Hospital Auxiliary Drs. Joan Develin Coley & M. Lee Rice* The Kahlert Foundation, Inc.:* Community Foundation of Greg & Roberta Kahlert Carroll County, Inc.* Estate of Donald E. Smith Devaney & Associates, Inc.:* State of Maryland Mrs. Diane Devaney & Mr. David Dekowski VISIONARY DPR Construction The Thelma M. Barnes Revocable Trust Mr. Bob & Mrs. Linda Frazee Louis & Phyllis Friedman Mr. P. Douglas & Pitts Family Foundation: Mrs. Christine A. Gerstmyer* Mr. & Mrs. James F. Pitts Mr. Todd & Mrs. Donna Herring Phebe Hess Trust HUMANITARIAN Koons Toyota of Westminster* BB&T* KPMG, LLP Carroll County Anesthesia Mrs. Christine M. Krebs Associates, P.A.:* Ms. Terri Lyons & Mr. Steve King* Andrew Green, M.D. M&T Bank Kiran Kuna, M.D. Nicholl Family Foundation, Inc. Jeffrey Tabak, M.D. Pivot Physical Therapy* John Brock, M.D. Estate of Dana F. Rice Diana Eclavea, M.D. Mr. Greg & Mrs. Leslie Simmons* David Kottra, D.O. Mr. Mark S. & Mrs. Teresa D. Snyder Celaine So, M.D. Terry’s Tag & Title Matthew Crutchley, M.D. Dr. Dawn F. Thomas Jessica Hobbs, M.D. Dr. George & Mrs. Betty Thomas Estate of Jean E. Harbaugh Westminster Home Association Hill Development Group, LLC: Mr. Carroll L. & Mrs. Sue M. Yingling Martin K.P. Hill Martin P. & Michelle L. Hill COMMUNITARIAN Jeffrey C. & Jennifer H. Bubczyk Councilwoman Suzanne P. Albert* Ms. Doris J. Hull* In memory of Carla Bopst LaVerna Hahn Charitable Trust Mr. Wilson R. Bounds Mr. K. Wayne & Mrs. Bonnie M. Lockard Mrs. Patricia Bowen S.H. Tevis & Son, Inc.:* Mrs. Ruth A. Brown Mr. Jack & Mrs. Beth Tevis Capital Women’s Care LLC Sturgill & Associates: Capitol Office Solutions* Mr. & Mrs. Lee Sturgill Carroll Land Services, Inc. Mr. & Mrs. James Sturgill Carroll Occupational Health Mr. & Mrs. Kenneth B. Wright Carroll Pulmonary & Sleep Associates The Chase Family Fund BENEFACTOR Coca Cola, USA* Advanced Radiology Cove Electric Anchor Pharmacy & Medical Supply/ Crothall Healthcare Inc. Carroll Care Pharmacies:* Mrs. Linda H. DiNenno Drs. James & Jeanie Miller Doctors Hicken, Cranley & Taylor P.A. Anonymous The Emmert Hobbs Foundation Mr. Wayne & Mrs. Bonnie Barnes EVAPCO, Inc. Barnes-Bollinger Insurance Services, Inc.:* Mr. H. Theodore Frantum, Jr. Mr. & Mrs. David S. Bollinger Dr. & Mrs. Thomas K. Galvin III Mr. & Mrs. Mark E. Bollinger Madeline Geiman Trust Mr. & Mrs. Donald Bell Gina Maria Barnes Warriors Fund Ms. Joyce Lea Brown continued on page 14 9 A Triumphant LEGACY

Five years ago, hundreds of individuals, small businesses and corporations helped give our community the gift of superior cancer and wellness care. Today, three families look back on how their gifts have grown into something greater than they ever imagined.

W. Dennis Thomas lost his four-year battle with lung cancer just days before the William E. Kahlert Regional Cancer Center opened in 2014. But even today his presence can be felt everywhere. A self-taught photographer, Dennis’s nature scenes soothe patients throughout the center. His wife, Dawn—to this day—sends flowers every month to brighten the space as patients await treatment. The cascading waterfall and warm fireplace of the Thomas Lobby—named in honor of Dennis, his brother George, and their wives Dawn and Betty—immediately tell anxious patients that this is a space where they can find peace.

Peace is exactly what the Thomas family hoped to give to the community when they joined forces with other families—including Greg and Roberta Kahlert and Jack and Beth Tevis—to donate to the fundraising campaign during the project’s planning stages.

The Thomas Family pictured above

10

Our gift was a way to help the hospital expand on the incredible care that we received so that SO MANY OTHERS CAN BE HELPED. – Dawn F. Thomas

“Our family has an up close and personal relationship with cancer. We’ve seen what it’s like when you don’t have access to quality local care,” says George Thomas, who recently passed away from cancer as well. “We knew that the Kahlert Regional Cancer Center had the power to give cancer patients in our community the gift of a somewhat normal life, without having to turn their whole life over to the disease.”

Dawn Thomas agrees. “When Dennis was in treatment, having such good care close to home allowed us to live a fairly calm life. But cancer is not going away,” she says. “Our gift was a way to help the hospital expand on the incredible care that we received so that so many others can be helped.”

And expand it has. In the five years since it opened, patient visits have increased 24 percent and new specialists have been added, including a board-certified oncology pharmacist, one of only 63 in the state. 11

To see it recognized as one of the BEST CANCER CENTERS in the state—and to see it help people fight cancer and succeed every day—has been wonderful.

– Greg Kahlert, President, The Kahlert Foundation

A Triumphant LEGACY, continued

“Our initial goal was that this would be a first-class cancer center for our community. And it has exceeded all our expectations,” notes Greg Kahlert, president of the Kahlert Foundation, which led the funding of the center with a $5 million gift in honor of Greg’s late father, Bill, and his battle with cancer. “To see it recognized as one of the best cancer centers in the state—and to see it help people fight cancer and succeed every day—has been wonderful.”

Kahlert credits the doctors and staff for making the center what it is today. “The quality of the people who work there is tremendous,” he says. “From the moment you walk in, the way the staff greets you, you know that you will get warm, personal care. That alone makes this center different from so many others.”

Another secret to the center’s success has been its partnership with the Tevis Center for Wellness—also celebrating its fifth anniversary this year. In addition to offering health education and wellness services to the entire community, it provides specialized services for cancer patients, including acupuncture, massage and nutrition counseling (see page 16). In just five years, the Tevis Center for Wellness staff has tripled, and patient volume has increased 102 percent. 12 “Having a dedicated center for wellness, at the time, was such a unique concept,” recalls Jack Tevis who, along with his wife, Beth, launched the center with a $1 million donation. “Beth and I thought long and hard about how we could do something that would benefit the most people. Carroll Hospital—and the center for wellness—cuts across all groups. We’re gratified to see how it’s grown to serve the entire community.”

“Whether it’s wellness or cancer or anything in between, at some point, we’re all going to need the hospital’s services,” adds Betty Thomas. “We encourage everyone, if you can, to give to Carroll Hospital because it’s one of our community’s most valuable resources.”

Carroll Hospital—and the center for wellness—cuts across all groups. We’re gratified to see how it’s grown to SERVE THE ENTIRE COMMUNITY. – Jack Tevis, President & CEO, Tevis Energy

13

Founders Circle Members

COMMUNITARIAN, continued Owens & Minor, Inc. PACESETTER Greetings & Readings Keepsake Club Mr. & Mrs. Josh Parks Alteon Health Mr. R. Neal & Mrs. Nancy Hoffman* Penguin Random House, Inc. American Legion Riders Post 31 HomeCare Maryland* Mr. Stephen M. Peregoy Mrs. Patrice A. Arbogast Hospital Support Services Mr. & Mrs. Mark A. Powers The Associated: Jewish Community Howard Chapel-Ridgeville United Right at Home In-Home Federation of Baltimore Methodist Church Care & Assistance:* Ruth H. Bair Hughes Trash Removal, Inc.* Mr. Steve & Mrs. Carole Luber Banner Masonry Corporation InContext, LLC Mr. & Mrs. Arthur N. Riley Mrs. Miriam Beck Jersey Mike’s Subs: Mr. & Mrs. Paul J. Rock Bluewater Advisory:* Mr. Nick Sargent Mr. & Mrs. John Schmiedt Mr. & Mrs. Mark Debinski Kairos Wealth Advisors of Raymond James Dr. Ethan A. & Mrs. Deborah D. Seidel Mr. Mike & Mrs. Regina Bodnar Kevin & Cristina Kelbly Mr. Timothy & Mrs. Jennifer Stitely Burdette, Koehler, Murphy & Associates Mr. & Mrs. Howard B. Kramer Target Controls Burrier Queen Funeral Home LanStar Systems, Inc. Tipco Technologies & Crematory, P.A. Leach Wallace Associates, Inc. Mrs. Diane J. Vittetoe Ms. Lori E. Buxton Maryland Branch, Shut-in Society Walls & Ceilings, Inc. C J Miller, LLC of Baltimore City, Inc. Mr. Jeffrey A. & Mrs. Mirrel B. Wothers Canon Solutions America Dr. & Mrs. Samuel Matz Mr. & Mrs. Alec Yeo Mrs. Susan S. Case Doug & Ellen Finnerty Myers* Estella M. Yingling Trust Chesapeake Urology Assoc., P.A. Myriad Genetics, Inc. Mr. & Mrs. John B. Yingling* Cigna Steve & Carol Nevin Dr. Thomas & Mrs. Susan Zirpoli

14

Darrell Financial Services: Mr. Brian & Mrs. Sharon McClernan Shade Construction Company, Inc. Mr. Mark & Mrs. Mary Darrell Metz Culinary Management Mr. & Mrs. Seth N. Shipley Davis Library, Inc. Dr. John Middleton Mr. & Mrs. Maurice Spielman, Jr. Dr. & Mrs. Gabriel Del Corral Networking Concepts, Inc. Standard Insurance Company Downs Ward Bender Dr. & Mrs. Alexander Ober Mr. & Mrs. David J. Sylva Hauptmann & Herzog, P.A. Drs. Mark & Melly Olszyk Trane Farmers & Merchants Bank O’Meara Contracting, LLC: Visiting Angels Living Assistance Services:* Mrs. Bridget & Mr. Charles O. Fisher, Jr. Mr. Michael O’Meara Mr. & Mrs. Martin Burns Fletcher Funeral & Cremation Powers Companies: Mr. & Mrs. D’Alan Baugh Services, P.A.:* Mr. & Mrs. Mark Powers Mr. & Mrs. George W. Warden Mr. Dale & Mrs. Teresa Fletcher Mr. & Mrs. Jeff Powers Mr. Robert L. Weinreich Fuchs North America Pritts Funeral Home & Chapel, P.A. Wilmot Sanz Architects Mr. Timothy & Mrs. Linda Grogan R. D. Bowman & Sons: Mr. Cleveland & Dr. Victoria Wilson Mr. & Mrs. Michael A. Haines Mr. Dirk & Mrs. Julie Bowman Mr. & Mrs. Lewis W. Wimmer Mr. & Mrs. G. Lawrence Hogue* Mr. Dale & Mrs. Jeanne Bowman Mr. Ken J. Hornberger Ms. Lorna J. Rice PATRON iCare Medical Transport Mr. Dwayne & Mrs. Wanda Richardson Mr. & Mrs. M. Scott Absher Mr. Albert & Dr. Melissa Jones Holley Ridge Engineering, Inc. Mr. Rob & Mrs. Holly Phipps Adams Mr. Brett & Mrs. Chrissy Kanther Mr. & Mrs. Dale Rill Mr. Brandon & Mrs. Heather Akers Mr. Bob R. & Mrs. Janice R. Kirkner Robin Ford Building & Remodeling: Mr. Thomas & Mrs. Karen Alban Lehigh Cement Company Mr. Robin Ford & Mrs. Shirlyn Evans-Ford Mr. James & Mrs. Amy Andersen Libman Family Foundation, Inc. Michael & Janet Scherr Mr. Aaron Matty Mr. Jeffrey D. & Mrs. Susie Scott continued on page 18 15 An Appetite for Victory

There are only 18 certified oncology dietitians in the state of Maryland. But patients at Carroll Hospital don’t have to travel far to find one.

Thanks in part to a generous grant from the Kahlert Foundation, certified oncology dietitian Mindy Athas is using her unique expertise to help patients who are receiving integrative care through the William E. Kahlert Regional Cancer Center and Tevis Center for Wellness win the fight against cancer.

“Anything that creates stress can create nutrition problems, and few things are as stressful as cancer,” says Athas.

Cancer patients often face a host of nutrition issues during treatment. There may be chewing and swallowing complications, frequent nausea and vomiting, sores in the mouth, loss of appetite, an inability to tolerate certain food temperatures and more. Managing those symptoms—and the disease—requires a level of expertise that only a certified oncology dietitian can provide.

“It’s a really complex area of nutrition,” Athas explains. “You have to understand every aspect of treatment—medical oncology, radiation oncology and surgical oncology—as well alternative therapies that patients might want to pursue, like mistletoe injections, to ensure patients are eating, tolerating what they’re eating and getting the nutrients they need.”

“One hundred percent of cancer patients need nutritional support, but many don’t have the resources,” she adds. “It shows you what a phenomenal hospital community we have—that every single patient has the opportunity to get this level of care.”

It shows you what a phenomenal hospital community we have—that every single patient has THE OPPORTUNITY to get this level of care.

– Mindy Athas, Certified Oncology Dietitian

Help us win the fight against cancer. Donate now at CarrollWinsTogether.org

16 17

Founders Circle Members

PATRON, continued Mr. Bryant & Mrs. Pamela D. Brambeck Mr. Yancey D. & Mrs. Peggy S. Costas Anonymous BrightView Mr. Kenneth & Mrs. Marcea Cotter Mrs. Ruth B. Bare Brook-Owen Real Estate: Crouse Ford Sales, Inc. Mr. & Mrs. Steven W. Barger Ms. Denise Lewis Mr. & Mrs. Benjamin F. Crowl, Jr. Hans A. & DiAnn Grimes Baum Mr. C. Todd Brown Mr. Scott & Mrs. Amber Curtis Mr. Kevin & Mrs. Sharon Beaver Ms. Ivy M. Brown Ms. Joyce Deithorn Mr. & Mrs. Philip Henry Becker, Jr. Mr. Mike & Mrs. Elizabeth Brown Mr. Scott & Dr. Kimberly Johnston Deltuva Mr. Thomas W. Berge Mr. & Mrs. D. Gaven Bullock Mr. & Mrs. Mark Dennis Mrs. Donna M. Berneski Mr. Peck & Mrs. Lisa Burmeister Mr. Ron & Mrs. Jennifer L. Dennis Mr. David & Mrs. Christine Bish Mr. & Mrs. Calvin W. Burnett Mrs. Kathleen R. Devilbiss Mr. Kenneth & Mrs. Tammy Black Mr. Vincent & Mrs. Kathleen Campanella Mr. John & Mrs. Michele B. DiGate Mr. & Mrs. Larry Bohn Mr. Eugene & Mrs. Joanne Canale Mrs. Mindy Dunnigan Steve & Linda Bohn Mr. & Mrs. H. Scott Carr Mr. Frank & Mrs. Karen Durilla Mr. & Mrs. David S. Bollinger Mrs. Laundretta Carter Mr. Edmund H. & Mrs. Carolyn F. Dutterer Mrs. Carolyn Boner Mr. Jack Cheatham Estate of Thelma Duvall Mr. August C. Bonsall Mrs. Marlene G. Chenoweth Elite Tents & Events Mr. & Mrs. Charles A. Borek Mr. & Mrs. Garnett Y. Clark, Jr. Ms. Kacy Elwood Mrs. Joan Brady Mr. & Mrs. Stephan C. Clark Mr. Kirk & Mrs. Amy Engle Ms. Carol R. Coley Mr. Richard & Mrs. Kathleen Erbacher 18

Mrs. Ann B. Fagan Ms. Mary Pat Kavanaugh Mr. Eddie F. Molesworth Mr. & Mrs. Joseph J. Finnell III Mr. & Mrs. Christopher T. Kelly Ms. Paula J. Monroe-Davidson Dave & Jan Flora Mr. & Mrs. Robert L. Killett Mr. & Mrs. Michael Mooney Dr. Carol A. Fritz Dr. & Mrs. Steven Kim Mr. William E. & Mrs. Barbara A. Mooney Dr. Qiwei W. Gai Mr. & Mrs. Donald H. Kirk, Jr. Mrs. Selena Mowery Ms. Susan J. Galicki The Kokoski-Chalungsooth Family Mr. & Mrs. Jeffrey Nattans Mr. Jack & Mrs. Janet Gambatese Mr. James & Mrs. Ann Kramb Mr. & Mrs. Edward P. Nevin Mr. Robert C. George The Honorable Susan & Mr. Mark Krebs Mr. Glenn Heath & Mrs. Robbin Nolen Mr. Tom & Mrs. Laura Gillen Dr. & Mrs. J. Michael Kroe Mr. & Mrs. Howard G. Norseth Dr. Edward M. Goldman Dr. Flavio & Mrs. Ellie Kruter Ms. Claire A. Null Dr. Kevin D. Grayson Ladies of Liberty Street Rods Mr. & Mrs. James P. O’Meara Mr. & Mrs. Allen R. Green of Carroll County Mr. Henry E. & Mrs. Edyta I. Oswiecimka Mr. Corey & Mrs. Heather Green Lawn Doctor Carroll Co.: Dr. & Mrs. Bertan Ozgun Mr. Darius & Mrs. Janet Gross Mr. Tony Richardson Mr. & Mrs. Arthur R. Palaia Dr. & Mrs. Christopher T. Grove Mr. Michael & Mrs. Debbie Leazer Dr. Faye Pappalardo Haight Funeral Home & Chapel, P.A.: Reverend & Mrs. Charles Leger Mr. Donald P. Pelaia Mr. Brian Haight Dr. Sarah Lentz & Mr. Ronald Green, Jr. Mrs. Carol Pierce Ms. Susan Haight Mr. William C. Libman Mr. & Mrs. C.A. Piern* Mrs. Connie M. Hawk Dr. James E. Lightner Dr. Binu J. Poulose Mr. Tim & Mrs. Sue Haynes Mr. Richard Lippy Mr. Marcus Lee & Mrs. Louna S. Primm Mrs. Linda Hikel Mr. & Mrs. T. Edward Lippy Quantum Internet Services Inc. Dr. Dona Hobart Local Homestead Products R. Wayne Barnes, CLU, CLTC, Dr. Donald & Mrs. Janice Hobart Mr. & Mrs. Raymond Luellen Life & Long Term Care Insurance Ms. Michele Holcomb Mr. & Mrs. Bob Lyons Rafael’s: Mr. R. Wayne & Mrs. Elaine Hollenbaugh Maggie’s Restaurant: Mr. & Mrs. Rafael Javier Mr. Carl & Mrs. Colleen Hordesky Mr. Jim Breuer The Honorable Marc & Mrs. Ann Rasinsky Ms. Penny Hubbard Mr. & Mrs. David McCormick Mr. & Mrs. David B. Reasner III Mr. Charles Ingram Ron & Carole McDade Mrs. Hazel Rectanus Dr. & Mrs. Howard T. Jacobs Ellen & Neil Meltzer Mr. James & Mrs. Stephanie Reid Mr. Stephen & Mrs. Barbara James Mrs. Leslie Middleton Mr. & Mrs. Barry J. Renbaum Mr. & Mrs. Tom Jeffers Mr. L. Thomas & Mrs. Frances G. Miller Mr. Rob & Mrs. Sharyn Rhodes Mr. Wayne & Mrs. Cherie Jenkins Ms. Mary Ellen Miller Ms. Melanie Johnston Mr. Todd & Mrs. Karen Mitchell continued on page 26 19 20 A Winning Connection

Each year, the Greetings & Readings Keepsake Club raises critical dollars to support the Center for Breast Health. And they’re having fun doing it.

Walk in to the Gamber Fire Hall, find your table number, and grab your bingo cards and a plate of comfort food. It’s time for the Greetings & Readings Keepsake Club’s Bingo Dinner!

Organized by the 26-member ornament collectors club to benefit the Center for Breast Health at Carroll Hospital, the annual October event has become one of the hottest bingo nights in town. This year’s sold-out dinner boasted 288 attendees and raised more than $8,000 for the center, bringing the event’s 20-year fundraising total to a whopping $127,180.

“[Greetings & Readings club president] Herb Marquess and his team have put so much energy and creativity into the Bingo Dinner each year for the last 20 years,” says Eileen Overfelt, Carroll Hospital’s director of integrative health. “People look forward to it, and many participants make it an annual outing with their families and friends.”

The event is popular for a reason. In addition to more than two hours of bingo, there are four major raffle prize drawings and more than 100 door prizes. And each year comes with a unique theme that’s reflected in everything from the table décor and gift bags to the guest attire. Past themes have included Mardi Gras, Circus Circus and Down the Ocean Hon.

While the theme may change, the cause hasn’t. “I have lost friends to breast cancer. We all have someone impacted by it,” explains Marquess. “Everyone in our group agreed that this was an important place to build our charity work around.”

Dona Hobart, M.D., medical director of the Center for Breast Health, says the money the club raises is vital to the center’s patient-centered operations. Many support services— including individualized patient navigation services and peer mentoring, and items like travel reimbursements and grocery cards, which remove patients’ barriers to care—are provided to families at the center for free, thanks to the hard work of partners like the Greetings & Readings Keepsake Club.

“We are so grateful to Herb and his entire club for all the hard work they put into organizing such a wonderful fundraiser for us, year after year,” says Dr. Hobart. “The tremendous support they generate not only enables us to grow, it shows our patients that the community is behind them 100 percent.”

Join the club! Support the Center for Breast Health now at CarrollWinsTogether.org

Herb Marquess, President, Greetings & Readings Keepsake Club

21 Conquering the Unknown Bridge Builders Society No one can predict the future—but our esteemed Bridge Builders are ensuring we’re ready to face whatever it may bring, victoriously. Bridge Builders are donors who have made planned gifts to Carroll Hospital and/or Carroll Hospice through a will, retirement plan, insurance policy, certificate of deposit, bank account, charitable gift annuity or trust. We thank these generous trailblazers during their lifetime for ensuring our tomorrow is as triumphant as our today.

Mr. Bob & Mrs. Diana Alford Mr. Dan & Mrs. Kitty Hartzler Mr. Jeffrey & Mrs. Susie Scott Anonymous Dr. Dona Hobart Mr. John M. & Mrs. Marion H. Sernulka Mrs. Anna M. Armacost Mr. R. Neal & Mrs. Nancy Hoffman Ms. Janet C. Shipley Mrs. Evelyn F. Babylon Mr. Ken J. Hornberger Ms. Shirley F. Sinnott Ruth H. Bair Ms. Doris J. Hull Mr. & Mrs. Richard Soisson Mrs. Ruth B. Bare Mr. Douglas & Mrs. Lyndsay Keefer Mrs. Carolyn Koontz Starr Mr. Wayne & Mrs. Bonnie Barnes Mr. James G. Kohler Mr. & Mrs. K. Merrill Sumey Mr. & Mrs. Hans A. Baum Ms. Christine M. Krebs Mr. Jack & Mrs. Beth Tevis Mr. Daniel & Mrs. Susan Bohn Dr. Flavio & Mrs. Ellie Kruter Mr. George & Mrs. Betty Thomas Mr. Richard & Mrs. Cathy Boswell Mr. Brad & Mrs. Jean Lawrence Mrs. Ruth & Mr. Earl Trimmer Drs. Joan D. Coley & M. Lee Rice Dr. James E. Lightner Mr. William M. Troxell, Sr. Ms. Barbara Cornett Mr. K. Wayne & Mrs. Bonnie M. Lockard Ms. Janet M. Truhe Mr. Scott & Mrs. Amber Curtis Mr. Howard A. Miller Mr. Michael Unkart Ms. Janet E. Davis Mr. L. Thomas & Mrs. Frances G. Miller Mr. Larry & Mrs. Joyce Van Sant, Sr. Ms. Brenda R. Ecker Mr. & Mrs. G. Melvin Mills, Jr. Mr. Joseph Weikel Dr. & Mrs. Park W. Espenschade Mr. & Mrs. Jack G. Nash Mrs. Martha J. Weisgerber Mrs. Beulah M. Feezer Mrs. Gloria Sterner Pierce Ms. Rachael Wentz Mrs. Darthean D. Fox Mr. & Mrs. Charles J. Plunkert Ms. Rose Werden Mr. H. Theodore Frantum, Jr. Mr. & Mrs. Mark Powers Mr. & Mrs. Charles Wright Mr. Sterling Garrett Dr. & Mrs. David Raznick Mr. Carroll L. & Mrs. Sue M. Yingling Mrs. Ruth C. Handschuh Mr. Ernest L. & Mrs. Phyllis S. Rice

22

Financial Highlights 2019 As of June 30, 2019

Sources of income for delivering quality health care services to our community $255,572,000 Services provided for inpatients and outpatients Includes: nursing care, room & board, diagnostic & therapeutic procedures & some physician care $14,617,000 Additional income received from operating activities $270,189,000 Total income available to CARE FOR THE PATIENTS WHO NEED OUR SERVICES

From our income, we paid for $148,534,000 Salary & benefits for our medical, professional & support staffs $71,495,000 Operating services $23,890,000 Operating supplies $21,509,000 Depreciation & interest on plant & equipment

$265,428,000 Total expenses required to meet the NEEDS OF SERVING OUR PATIENTS $4,761,000 Operating income to SUPPORT OUR MISSION $4,489,000 Contributions in cash from our friends in the COMMUNITY WHO SUPPORT OUR MISSION 23

Our Fight Song

At Carroll Hospice, therapeutic music empowers the human spirit—even in the most difficult of times.

Lydia Bandy and Jo Morrison know firsthand the power of therapeutic music. Their harp performances at Dove House—Carroll Hospice’s inpatient facility—have literally awakened the soul.

“Just last week a family asked me to come to their loved one’s room to play while he was asleep,” Bandy, a professional musician and composer, tells us. “They wanted to talk to him and they thought that maybe if I played he would wake up. So I started to play...and his eyes opened! It was wonderful. Everyone started crying. We’ve had special moments like that many times.”

I play piano and organ, too, but people respond to the harp differently. It RELAXES THEM and takes them somewhere else. 24 – Jo Morrison, Carroll Hospice Musician

Since October, Bandy and Morrison have been playing bedside “It’s similar to the music you hear at a spa,” explains Morrison, a for patients and their loved ones twice a week courtesy of an certified therapeutic musician. “It’s designed to help people not anonymous philanthropist. The donor brought the idea to the get caught up in regularity, and it’s very meditative. You can watch Carroll Hospice team after personally experiencing therapeutic people’s tension go out of their faces as they’re listening.” music’s ability to “relieve the tension” during a close friend’s last days. Carroll Hospice jumped at the opportunity. “Right out of the gate, the compliments were overwhelming,” adds Bodnar. “This is an example of philanthropy at its best. We would “We’ve wanted something like this for a long time,” admits not have been able to build this program on our own.” Regina Bodnar, executive director of Carroll Hospice. “Research shows that music is a very effective non-pharmalogical approach For the generous anonymous benefactor, Carroll Hospice’s to helping patients feel comfortable. It regulates breathing. willingness to embrace therapeutic music is another example It reduces anxiety. And it has the same effect on the family of how the organization thinks differently about end-of-life members in the room.” care: “If you look at Dove House, you’ll notice the rooms have balconies. Most hospice facilities only have windows. It’s those During their Dove House performances, Bandy and Morrison little touches—the extra room to breathe, the calming music—that play arrhythmic ambient music—music with no steady melody or show you how much thought Carroll Hospice puts into delivering rhythm. The approach is very intentional. patient-centered care.”

Help us expand the therapeutic music program at Carroll Hospice. Go to CarrollWinsTogether.org to contribute today.

Musicians Jo Morrison (left) and Lydia Bandy (right) 25

Founders Circle Members

PATRON, continued Ms. Etta Lee Spaulding Mr. Tuan & Mrs. Loren Tran Mr. Ty & Mrs. Mary Richards Mr. & Mrs. Gary N. Spencer Ms. Hyla Troxell Mr. Jeffrey & Mrs. Michelle Rivers Mrs. Sharon L. Spencer-Kable Dr. & Mrs. Kristian A. Ulloa Mr. Luke Robinson Mr. Jeffrey A. & Mrs. Diane Shipley Sprinkle Mr. Nicholas Wagman Dr. & Mrs. Vincent J. Rollo Ms. Maria G. Sraver Mr. Harold W. & Mrs. Lois Walsh Mr. William & Mrs. Candace Rutter Mr. Joe & Mrs. Carolyn Koontz Starr Mr. Michael & Mrs. Lori Webster Dr. Hermine P. Saunders Mr. Jack E. Steil Mr. Joseph W. Weikel Mr. Paul & Mrs. Dana Saunders Ms. Tobie Stewart Mr. & Mrs. Thomas D. Welliver Mr. & Mrs. Edward Schaefer Ms. Tracey L. Stewart Mr. Wayne & Mrs. Laura Welty Mrs. Carolyn Lea Scott Mr. Gene & Mrs. Gretchen Stiner Drs. Drew & Emily White Mr. & Mrs. George R. Shoffner Sun Valley Assisted Living Ms. Helen Whitehead & Mr. Louis Salafia Mr. & Mrs. Lawrence P. Siegel Switchbridge Ms. Mary C. Willing Mrs. Wendy Single Mrs. Patricia A. Thompson Mr. & Mrs. William H. Wirts, Jr. Dr. & Mrs. Errol G. Smith Mr. & Mrs. Phillip Thorn Wolf Professional Security, Inc. Mr. & Mrs. K. Randall Smith Tim Kyle Co. Inc. Electrical Service Ms. Christine Wolff SNC Partners LLC: Ms. Kimberly Tompkins Mr. Anthony & Mrs. Melissa Zahn Mr. David Christ Mr. & Mrs. Clarence E. Townsley Mr. Patrick & Mrs. Charlene Zito Mr. Alan M. & Mrs. Phyllis L. Sonnenleiter

26

Winning Together

2019 Community Benefit Report At Carroll Hospital, we believe a community is only as strong as its sickest people. That’s why we rallied in 2019 to provide $17,107,868 in much- needed health and wellness services to all, including our community’s most vulnerable members. Every life we touch makes our community stronger.

Financial Assistance Free or Reduced-Cost Care, Medicaid Expansion Fees. . . .$ 1,146,780

Mission-Driven Health Services Physician Access, Hospital-Based Services...... $ 9,516,915 Access Carroll, Free Clinic for the Uninsured...... $ 1,256,101 Community Benefit Operations...... $ 191,880

Community Health Services Education, Screenings, Support Groups, Health Navigation, Medicaid Enrollment Support...... $ 3,347,501

Community Building Activities The Partnership for a Healthier Carroll County, Inc...... $ 584,523

Education—Health Professionals Nurses, Physicians, Allied Health...... $ 467,51 1

Community Contributions Cash and In-Kind ...... $ 369,953

Research Community Health Research...... $ 226,704

TOTAL COMMUNITY BENEFIT $17,107,868 27 The Power of Teamwork Carroll Hospital Auxiliary The Carroll Hospital Auxiliary started in 1958, three years before the hospital was founded, with the mission to raise funds and serve through volunteerism. Now more than 450 community members are part of the hospital Auxiliary. These volunteers dedicate their time, talents and resources to help Carroll Hospital offer the highest quality health care to the community and to raise funds for vital care needs. Each year, many community members and local businesses directly support the Auxiliary. Below is a listing of donors who sponsored an Auxiliary event in 2019 with a gift of $1,000 or more.

Alteon Health Ms. Terri Lyons & Mr. Steve King Anonymous M&T Bank Glenn S. Bair McDaniel College Baugher’s Restaurant Mednax Pediatrix Medical Group Capital Women’s Care, LLC Orrstown Bank Carroll Community Bank Mr. & Mrs. Robert D. Payne Carroll Community College Penguin Random House, Inc. Carroll County Anesthesia Associates, P.A. Mr. & Mrs. James F. Pitts Carroll County Association of Realtors Pivot Physical Therapy Carroll Hospital Medical Staff Point Breeze Credit Union Carroll Lutheran Village Mr. Ty & Mrs. Mary Richards Coca Cola, USA Mr. Jack and Mrs. Beth Tevis DPR Construction Dawn F. Thomas Elite Tents and Events Westminster Pediatrics, LLC EMJAY Engineering and Construction Co., Inc. Woodholme Gastroenterology Associates, P.A. Mr. P. Douglas & Mrs. Christine A. Gerstmyer Mr. Carroll L. & Mrs. Sue M. Yingling Hill Development Group, LLC: Martin K.P. Hill, Martin P. & Michelle L. Hill, Jeffrey C. & Jennifer H. Bubczyk International Foreign Care Sales and Service, Inc. Knorr Brake Company Koons Toyota of Westminster Law Offices of Friedman & Friedman Lehigh Cement Company Carroll Hospital Auxiliary Board of Directors

Karen Durilla, President

Janet Davis, Vice Barbara Gunther President Sherry Kalish Kathy Palaia, Recording Ellen Finnerty Myers Secretary Jan Ober Linda Frazee, Mary L. Richards Corresponding Frances Rock Secretary Andrea Stoner Don Pelaia, Treasurer William Strotz Al Bozzell, Chaplain Kris Tarr Gilbert E. Creutzer, Jr. Lois Warden 28 BOARD

Carroll Hospital Executive Team Carroll Hospital Board of Directors

Leslie R. Simmons, Jeffrey A. Wothers, Chair President, Carroll Hospital Executive Vice President, LifeBridge Health

Holly Phipps Adams, Vice President of Human Resources Alec Yeo, Vice Chair Marcus Lee Primm Michael Myers, Chief Financial Officer Martin K.P. Hill, Secretary Deborah Seidel Sharon McClernan, Vice President of Clinical Integration David S. Bollinger Leslie R. Simmons Ellen Finnerty Myers, Chief Development Officer & Vice President Kimberly A. Johnston Deltuva, Stanley H. “Jack” Tevis III of Corporate Development M.D. Thomas D. Welliver Mark Olszyk, M.D., Chief Medical Officer & Vice President Christine A. Gerstmyer Drewry White, M.D. of Medical Affairs Todd Herring Thomas J. Zirpoli, Ph.D. Stephanie Reid, Chief Nursing Officer & Vice President of Patient Sarah K. Lentz, M.D. Care Services Barry Levin, Esq. Neil M. Meltzer

Carroll Hospital Foundation Board of Trustees Carroll Hospice Board of Trustees

Christine A. Gerstmyer, Chair Del. Susan Krebs, Chair

Mark Debinski, Vice Chair Christopher D. Holt Ann Bollinger, Vice Chair Chrissy Kanther Kent D. Martin, Secretary Del. Susan Krebs Laura Gillen, Secretary C. Dave Kile Leslie R. Simmons, President Kiran Kuna, M.D. Regina Bodnar John W. Middleton, M.D. Ellen Finnerty Myers, Barry Levin, Esq. Janet Buchanan, D.Min. James A. Miller, P.D. Executive Vice President Terri Lyons Carolyn Burns Todd Mitchell Michael Myers, Treasurer Neil M. Meltzer James Covey Ellen Finnerty Myers Mark E. Blacksten Alex Myers Shirlyn Evans-Ford Ann Patterson Martin Burns Mark Powers Barbara Harden Robert Weinreich Timothy W. Chase Marcus Lee Primm Todd Herring Joan D. Coley, Ph.D. Guy Sheetz Karen Durilla Terry Smack Dona Hobart, M.D. Jeffrey A. Wothers, Esq.

29 Non-Profit Org. U.S. Postage PAID Westminster, MD Permit No. 348

200 Memorial Avenue Westminster, MD 21157

CarrollWinsTogether.org

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