KAEFER - company magazine no. der k-wert

TERMOIZOLACJA | Customer Focus | IMB | System Cabin KSC | Weser Tunnel | Soccer Cup Contents

INTERNATIONAL SHIPBUILDING 8 International Management Board 22 KAEFER System Cabin KSC TERMOIZOLACJA 23 Navy showroom – Hamburg 10 KAEFER WANNER Special lockers for the Navy 12BAINS HARDING Floor systems for yachts / 13 South East Asia luxury liners 14 Northern Europe 24 Bremerhaven shipbuilding 16 Brazil, Mozambique, South Africa department 17 Farewell – Arno Recknagel PRODUCTS / SYSTEMS Farewell – Wilhelm Kaiser 25 LOLAMAT and shipbuilding ORGANIZATION 25 CFS – new developments IMM, Bremen 4 20 years ago and today: 1982-2002 26 Potential of Products / Systems 520th issue of k-Wert Division 6 IMM 2002 – Bremen 26 GK-SYSTEM steps up 7 Customer Focus internationalization 18 IX-PRO – International Exchange 27 Large MICROSORBER commission Program 27 BEMO – new coolfire aluminum 18 Norbert Schmelzle systems 19 JEP – Junior Executive Program INDUSTRY 19 25th anniversary – 28 After-Sales-Service Manfred Borowsky / Holger Sulz 29 Bio energy 20 p2 – Innovation Program 30 Key Account Management 36 KAEFER-screw Industry projects Company Magazine 2002 Work safety – international 39 I\K\A\R\U\S Published by: KAEFER Isoliertechnik GmbH & Co KG, Glove poster 41 Farewell – Bürgermeister-Smidt-Straße 70, D-28195 Bremen, Phone: (0421) 30 55-0, Fax (0421) 1 82 51 E-Mail: [email protected] 38 Quick help – floods in Germany Diethard Schulz / Heiner Tiedemann Internet: www.kaefer.com

Responsible for this publication: KAEFER Intranet 41 New division manager – Stephan K. Radermacher, Volker Pannemann, Anke Gregorzewski Obituaries Uwe Westmark Text: Pressebüro, Kai Uwe Bohn 39 KAEFER Corporate Design WORKS COUNCIL Osterdeich 37, D-28203 Bremen Phone: (0421) 3 39 91 25, Fax: (0421) 7 90 93 03 E-Mail: [email protected] CONSTRUCTION 37 Works Council elections 2002 Layout und typography: 21 Excursion to Elbe Tunnel Works Council members honored SANDFORT Werbeagentur Bismarckstraße 81, D-28203 Bremen, Phone: (0421) 7 91 67-0, Fax (0421) 7 91 67-19 Weser Tunnel Works Council reports E-Mail: [email protected]

Photo sources: 33 Construction projects European Works Council KAEFER-archives Wolfgang Geyer, Fürth CELEBRATIONS Anke Müllerklein, Hamburg Roland Schiffler, Bremen 2810th anniversary for Rostock Lithography: tvdruck, Bielefeld and Stralsund ® = registered trademark SPORTS 40 1st International Soccer Cup 41 Motorcycle tour Dragon-boat race JUBILEES 42Jubilees

2 Dear employees, dear friends of the KAEFER Group

We are pleased to present to you the 20th main competitors no longer operate on the so are utilizing synergetic effects. The various issue of k-wert. Once again, it will give you same basis as before. On the domestic market departments at our administrative head- an overview of what has transpired in the in particular our environment has become quarters must also give greater consideration KAEFER Group since the last issue was more unstable and risky. Due to the erosion to such developments. We are following the published. As an “anniversary issue” it appears of the collective industrial agreement in lead of our key customers by embracing new with a modernized layout, and for the first Germany we are now competing with com- structures which transcend old boundaries. time – in recognition of the international panies whose wages are 10-15 % lower than development of the Group – in German, ours. At the same time, the costs for our social These developments will place new demands English, French and Polish. benefits system in the construction industry on our employees in terms of flexibility, inter- are increasing because there are fewer and national orientation and mobility. We must be The KAEFER Group now does half its business fewer parties to the collective wage agreement able to communicate on several levels of the outside Germany. Through the takeover of who pay the apportioned fees for obligations corporate hierarchy in a common language, TERMOIZOLACJA we have established our- made in the past. Without a wide interna- i.e. English. Young employees in particular are selves in Poland, where we now have over tional distribution of our business activities being prepared for a mobile future, to work 600 employees. From here we want to expand on a more balanced market we run the risk of with KAEFER employees from other cultures further in Eastern Europe. After a careful “fact- not being able to compensate sufficiently for and in foreign countries. To do this we have finding” mission in South America was carried regional market slump. established management training programs for out at the end of last year, we have now young executives. An additional program decided the first steps towards establishing Even though the economic situation poses ad- focuses on promoting exchange of experience ourselves in this region by means of a joint ditional challenges to us, we see a potential among employees from different locations. venture in Brazil. for development through continuous process improvements in our operations. We are KAEFER will continue to be a reliable and What was originally conceived of as an annual making concerted efforts to differentiate competent business partner for its customers International Management Meeting, with the ourselves as a customer-oriented enterprise, in the future. For its employees, the enterprise aim of integrating the foreign KAEFER sub- a “Customer Focus” campaign has been will become an even more attractive place to sidiaries into KAEFER, has changed in nature. initiated to pursue this goal. We aim to make work. It will be the task of all – of every As the foreign share of KAEFER business now more consistent efforts to measure customer individual employee, our executives, our board equals that of the domestic interest, the IMM satisfaction and to take the necessary steps members, our shareholders and business has evolved into a KAEFER Top Management to improve the situation on the basis of our partners – to meet the many new challenges Forum. More than 60 executives from Germany customers’ feedback. Our intention is also to posed by ongoing developments with courage and other countries now convene to exchange step up the development of our products and and commitment. In the following pages you experiences and work out strategies for services, and to orient our internal training will find the individual steps we have taken KAEFER’s future. The foreign sector has been programs and the technical expertise of our this year to fulfill this task. divided up into regions, which are supervised employees towards the needs of our by Regional Directors. customers and the business areas in which We would like to express our sincere thanks they are active. to all in Germany and abroad who have KAEFER is now well-balanced in terms of the contributed to this success. The KAEFER Group proportion of domestic and international We continue to pursue vigorously the expan- continues to rely upon your commitment, your business interest. This enables us to distribute sion of our project business activities by flexibility, your creativity and your ability to risks prudently and to create future potential offering our own unique products and package improvise in order to provide ongoing for growth in our well-established areas of solutions. Innovation, functional product economic and social stability. We wish you business. This year we saw just how important design and sustained optimization of assembly and your families a Merry Christmas and a this is, for we find ourselves in a difficult processes are being given top priority. successful and productive New Year at KAEFER. economic environment. Europe is in a state of stagnation, and Germany is confronted with KAEFER will soon have a total of 6,000 em- Sincerely yours, a real economic crisis and cannot fulfill its ployees. In the future, the exchange of task of advancing economic development in information which takes place on the executive Europe. Our enterprise is not immune to these level between the various units on the problems. The 40,000 insolvencies which are domestic and the international market will play expected in Germany this year will have an a more important role. Our main divisions are effect on our customers and suppliers. Our becoming active internationally and in doing

3 Numbers/Data KAEFER GROUP – 20 years ago and today: 1982-2002

Group sales: Domestic: + 182 % International: + 543 % Total: + 265 % Millions

domestic international total

Sales distribution: 1982 – KAEFER made approx. 2/3 of its sales in traditional industry.

2002 – for the first time KAEFER makes approx. 1/4 of its sales in the Construction and Products/Systems Divisions. Industry Industry Construction Construction Shipbuilding Shipbuilding Products/Systems

Personnel development: Enormous increase in administrative staff and number of tradesmen at our international locations.

By the end of the year T 2002 the KAEFER Group will have almost 6,000 Persons T employees worldwide. T A A A

domestic international total

A = Administrative T = Tradesmen

4 Numbers/Data

International location development: In 1982 KAEFER was active in 8 countries. Today, the KAEFER Group is engaged in business activities on 5 continents and in over 25 countries.

After 20 years the results are clear: on the whole KAEFER has developed very positively; the company has successfully implemented an international strategy.

We find extremely diverse cultures and markets at all of KAEFER’s international locations.

International collaboration, exchange of know-how, etc. assure best possible performance and quality for our customers worldwide.

th In 1984 k-Wert appeared for the first time – a Ingrid Beusch, Dagmar Mangels, Karl-Rudolf 20 issue of k-Wert 20-page-long German issue. Today it is packed Friese, Owen Griffiths and Arno Recknagel have with some 40 pages of information and is taken initiative and joined forces to put out appearing for the first time in four languages the magazine year for year, making sure that – German, English, French and Polish. the magazine appears on schedule at the end of each year. In the preface of the first issue, Ms. Annelotte Koch writes: “... our wish is to inform those Under the supervision of Stephan Radermacher employees who live far away from our head- – together with Anke Gregorzewski and quarters in Bremen of current developments Volker Pannemann – the new editing staff has in the enterprise and to report on one large been in charge of the project for over two project in each issue as well as to publish years. The great store of information for our contributions concerning social events.” employees increases constantly, as does the number of international features. Not every This continues to be the basic concept – but contribution which is submitted can be printed the magazine has almost doubled in size and – but we would nevertheless like to thank there are now so many items of those from Germany and other countries for interest that there is not their submissions. We have one request of room for all of them in our fellow KAEFERites – please continue to the magazine. send us interesting features and photographs.

On the domestic scene, but in particular on the in- ternational scene so much is happening that k-Wert can really only document the most important highlights of the closing year.

5 Organization

IMM 2002: KAEFER management between past and present

What do Hannes Knoblich from KAEFER in her than integration: KAEFER’s global Austria, Hans Björn Paulsrud from KAEFER in management convened to talk about all the Norway and KAEFER managing director Norbert Schmelzle – to- gether with seven other KAEFERites from top manage- ment – all have in common? They all belonged to the winning “Red Team” which took part in the outdoor competition held in connection with the International Management Meeting (IMM) 2002. And they were just as enthusiastic as were the other participants from all over the world who otherwise stand at the controls of the many domestic and foreign internal and external issues concerning our from this moor area via peat boats to Bre- subsidiaries of our internationally active enterprise.” And these men-Findorff, and from there to Bremerhaven. enterprise. From issues are important: whether it was a matter There the natural product was used by Carl May 15th to 17th they of “Customer Focus”, which aims at orienting Kaefer & Co. as insulation material in the had the oppor- ourselves more strongly to our customers, shipbuilding industry, among other things for tunity to get product presentations by the Products/Systems such large commissions as the construction together in Division or the summing up of our internatio- of the “Bremen” and the “Europa” for North Bremen and nal activities – the participants were given a German Lloyd. What made more sense than Worpswede to return to the roots of and exchange our enterprise for the experiences. outdoor competition The IMM was a which six different complete suc- KAEFER teams made up cess for all the of KAEFERites from all participants. over participated in?

“Up until then The mixed teams had an the purpose of extensive list of tasks to our management meetings had always been perform, which called for to integrate the heads of our international lots of creativity and businesses into the KAEFER management spontaneity. Some of the team,“ says KAEFER managing director Ste- participants were quite phan Radermacher, who was joined by Clau- sly. One team made such dia Adair, Anke Gregorzewski, Holger Krull, Can good time at the peat Kursunlu, Heinz Albert Lenk and Volker Panne- boat race that they could mann to organize the large 3-day event. “This time priority was placed on information rat- complete overview of developments at KAEFER in 2002 upon arrival at the Atlantic Hotel next to the Universum Science Center on “Conference Day”. Informal exchange of information among the many KAEFER subsidiaries established an important basis for future collaboration.

Whereas the first day of the IMM was devoted to KAEFER’s present and future, the evening of that day and the entire second day focussed on socializing. This gave the participants a chance to get to know each other better. In have competed with the German rowing-eight doing so attention was turned to the past: – with brawny, but as it turned out, also peat played an important role on “Activity unpermitted assistance. Thus this team Day”, which took place in the ‘Devil’s Moor’ ultimately didn’t win out. But the “Red Team”, near the artists’ community of Worpswede. led by the head of the Shipbuilding Division, Shortly after World War I, peat was transported Hans-Jürgen Gefken, did. 6 The successful IMM 2002 ended with the traditional “farewell brunch”, which took the group back to the present – and not far from KAEFER’s headquarters, i.e. to the mill on the ‘Wall’ in the heart of Bremen. This is also where the much anticipated “Award Ceremony” for the outdoor competition on “Activity Day” took place. KAEFER Austria and KAEFER Spain had already been awarded for consistently good returns in 2001; KAEFER Finland received an award as the most successful international subsidiary and GK-SYSTEM (Ahrensburg) as its domestic counterpart. The Building Di- vision received the prize for best “turn- around”-management.

be evaluated in terms of interesting statistical aspects. “That way we find out more “Customer Focus”: about our own strengths, opportunities and risks,” Rad- at KAEFER the customer is king ermacher says with conviction, “because we check to see if the result of our “We want an enterprise which is totally work corresponds to the goal which was set the likelihood even increases to 98 %! oriented towards the customer,” says Stephan at the beginning. In this way we can Radermacher, managing director of KAEFER, continually improve our ability to assess our Since the IMM, efforts have been made on all summing up what the “Customer Focus” in- projects, realistically calculate costs and carry levels to put the “Customer Focus” into itiative involves, which KAEFER launched at out projects accordingly.” Key Account Man- practice. Projects are being scrutinized with the International Management Meeting (IMM) agement is concerned with establishing the help of data processing: the main sources in May of 2002. Whereas at previous IMMs effective long-term relationships with of information are the on-site project super- emphasis was put on internal processes such important customers and suppliers which visors. As concerns Key Account Management, as structures, products and markets, the focus benefit both parties – something upon which all divisions have drawn up criteria for long- is now being put on good relations with the KAEFER-business is very dependent. “We term relationships to major customers and customers, suppliers and co-workers – thus want to know more about and understand have made appointments for conferring with the term “Customer Relationship Manage- the internal processes which our customers them; the Industry Division already came to ment”, which is used by those in charge of are involved in so as to be able to adapt our some initial conclusions this summer. the initiative. services and products to the specific needs Customer surveys were carried out by external of each individual customer.” Last of all, the agencies in order to obtain results which were The main question is: how can a maximum CCRP entails asking our major customers at as neutral and conclusive as possible. added value be generated for KAEFER- regular intervals how they evaluate their customers? “We want to improve our relationship to us – what strengths and KAEFER Norway is proof of the fact that competitiveness and avoid becoming weaknesses they think KAEFER has, and what “Customer Focus” initiatives ultimately benefit replaceable,” says Radermacher, who might be improved. As Stephan Radermacher the enterprise: a customer survey was carried presented the new project at the IMM: “Our points out, “in part there are fundamental out there. As Radermacher reports, “the customers want us to be better, quicker and differences between our self-assessment and customers are very satisfied, but they pointed different.” These expectations are to be that of our customers. We must bring these out two weak points. They felt that we could fulfilled by taking three successive measures: two points of view into correlation – taking be more innovative and that we could improve an Empirical Project Analysis (EPA), Key the customer’s view as our sole point of our visibility in public. Specialists are familiar Account Management (KAM) and the Customer reference in the future!” One thing is certain: with us and think highly of us, but the wider Complaint Resolution Process (CCRP). if a customer has never had any problems public doesn’t connect anything with our with KAEFER, there is a 95 % probability that name, they said.” These are important During the Project Analysis (EPA), thousands he will recommend us to others. But if a observations which KAEFER gladly welcomes of projects which KAEFER carries out annually problem has arisen which KAEFER has solved as an incentive for improvement – in Norway will in future undergo a structural analysis and to the customer’s complete satisfaction, then and the rest of the world. 7 International

With TERMOIZOLACJA, KAEFER IMB: Several shoulders Paris is in charge of Western and Southern gets foothold on most important share the weight Europe. And Robert Skrobisz oversees Eastern European market activities in Eastern Europe; apart from his KAEFER – an enterprise with locations on all responsibilities in Poland, which focus on the continents which makes more than 50 % of its TERMOIZOLACJA company in Zabrze, which returns in foreign became a member of the KAEFER Group in countries. In recent 2002, Russia, the Ukraine, Hungary and years the expan- Czechia are of interest to the enterprise. In sion of interna- South East Asia, regional director Raj Khosla tional business en- of KAEFER INSULTEC, Thailand, represents the deavours has in- interests of the Group. Khosla is in charge creasingly changed not only of Thailand and Malaysia, but also the strategy and 0f Korea and Vietnam. decision-making processes of the Lastly, Henry Kohlstruk looks over a very enterprise’s exec- special “region”: his assignment is called utives as well. This “M.A.L.N.E.” This is an abbreviation for was bound to have “Middle East / Africa / LNG / Nuclear/ Export”. consequences for managerial structures in “We have practically become a multi-regional foreign countries because such an expansion division which takes responsibility for business also increased the range of activities which activities in the regions named above and in Peter Hoedemaker was in charge of. Now this the rest of the world as well as for special responsibility is divided up among a number cold insulation work (LNG) and nuclear of individuals: KAEFER has set up an “Inter- systems,” Kohlstruk says in explanation of this national Management Board” (IMB) with five special task force. Last but not least, someone “Regional Directors” and Hoedemaker as its must be in charge of the activities in Australia, chairman. Korea, Austria and the SK Techniques (asbestos removal) in France. Peter KAEFER has accepted the challenge - Eastern “KAEFER has divided up the world into Hoedemaker tackles this task himself. Europe. Our enterprise, which has been regions,” IMB member Henry Kohlstruk, growing internationally for quite some time, previously head of the Export Division, The IMB supervisors meet every three months has established itself in Poland. With the explains. These five regions do not coincide at different locations and otherwise they acquisition of a block of shares and in the with the five continents, however, but rather communicate with each other via short course of an increase in capital KAEFER with the regions in which KAEFER is most monthly reports so that those in charge of became the main shareholder (with more than active. Europe forms the center, of course, and the various regions always know what is going 80 % of the shares) in TERMOIZOLACJA-Hol- for this continent there are three regional on in the regions for which the others are ding S.A., whose headquarters are in Southern directors. Hans Björn Paulsrud from KAEFER responsible. The concrete goals are demand- Poland, in Zabrze. Some 600 employees joined Norway is responsible for Scandinavia; he ing. They entail not only the consolidation of the KAEFER Group all at once. In part they supervises and coordinates business activities current business activities, but also the are “familiar faces”, as employees of in Northern Europe. In addition to his home strengthening of KAEFER’s position in already TERMOIZOLACJA have worked for KAEFER in country he is in charge of activities in Sweden, existing markets and new regions. One aim is the past time and again as subcontractors. Finland and Estonia, but also Denmark and to utilize technical know-how and special the Baltic countries. Paulsrud’s headquarters experience on the international market more TERMOIZOLACJA was established in 1947 and are in the small city of Moss, near Oslo. effectively in the future. is a leading insulation enterprise in Poland. Philipp Dalheimer from KAEFER WANNER in Now it is the second largest insulation company on the Polish market and is known all over Poland. With one exception, the parent company and its four subsidiaries (see box) focus on classic industrial insulation. “The services which TERMOIZOLACJA offers correspond to a great extent to those of International Management Board P. Hoedemaker IMB KAEFER,” says Robert Skrobisz, regional effective from 2002, January 1st director for Eastern Europe. One of the first steps which was taken after becoming main shareholder was to accentuate the company Northern- Southern- Eastern- South-East- name TERMOIZOLACJA. The KAEFER logo is MALNE* Others Europe Europe Europe Asia now also used on the Polish market.

B. Paulsrud P. Dalheimer R. Skrobisz R. Khosla H. Kohlstruk P. Hoedemaker The classic industrial insulation enterprise has a very strong position in the energy sector, where it controls more than 50 % of the *MALNE = Middle East market. Much of the insulation work in large Africa thermal power stations – often fired by brown LNG coal, mineral coal or gas – is carried out by Nuclear Power Plants and Export TERMOIZOLACJA. The enterprise is ahead of the competition in terms of technology. “In Poland we are the only ones who can really plan, calculate and implement large-scale

8 promising future in Poland. TERMOIZOLACJA European market. “Poland is one of the most was active in the shipbuilding industry until important and largest areas of this region, years ago, but withdrew from this sector. and what is crucial now is that the integration KAEFER could help to reinitiate such activities. into the KAEFER Group be successful. But we want to enter into other markets as well – The TERMOIZOLACJA fitters and engineers are after all, Eastern Europe is currently one of looked upon as having excellent training. The the few regions in the world with a growing Polish firm really excels when it comes to market.” Robert Skrobisz, who spends some schooling specialists for the future, and its time in Bremen even now and then, will training program is closely coordinated with continue to travel quite a bit. He has moved projects,” says Skrobisz. TERMOIZOLACJA has the educational programs of the public from Munich to Poland. an engineering department, which is in a schools. Insulation trainees receive ongoing position to manage large insulation projects. training in the company’s workshops and on Materials from suppliers are constantly construction sites. The firm turns out more checked in their own laboratories; this also than 100 new fitters every year. “Through the constitutes a unique feature of the enterprise. TERMOIZOLACJA system we have access to the TERMOIZOLACJA plays a major role in heat and best and most suitable newcomers,” Robert cold insulation as well, and in Western Europe Skrobisz points out. In the future, the Polish in particular it is a specialist for large boilers. specialists are to be put to use in other areas In the 1970’s most of the large boilers in of the KAEFER business to a larger extent operation in Germany were insulated by TERMOIZOLACJA. As concerns export activities, the company has had experience with Western and Eastern Europe, the Near East as well as Central Asia. In the past our specialists from Poland were involved in most large power plant projects.

Demand for insulation work The Polish insulation company is a very good addition to the KAEFER Group – for it is active on a market in which KAEFER had not yet established itself but which is of immense importance to the enterprise. This holds true – for example in Scandinavia and France. There for the promising Polish market as well as for is also a potential for growth in Poland itself. the entire Eastern European region. In this “In the past years, TERMOIZOLACJA has con- area there is a great demand for insulation centrated on the Southern part of Poland, work in old plants, and there is also a growing where the country’s heavy industry is located,” awareness of the importance of environmen- Skrobisz explains, “but with KAEFER’s help tal protection on the part of the public and we can now try to go into the Northern regions This is TERMOIZOLACJA the politicians. As Skrobisz points out, ”on and establish ourselves on segments of the TERMOIZOLACJA is the leading, oldest the one hand TERMOIZOLACJA constitutes a market which are concentrated more heavily insulation enterprise in Poland. It has 600 geographic expansion for KAEFER. On the in those areas.” Over the medium term it is employees and an annual turnover in 2001 of other hand the enterprise is also very conceivable to obtain a growth of more than approx. 12 million Euros. It consists of five technically oriented and has a similar way of hundred percent, Skrobisz thinks. companies, TERMOIZOLACJA S.A. being the marketing its services. We complement each parent company. It has its headquarters in other in terms of our service portfolios as well Positive response to takeover Zabrze (near Katowice), where a total of 290 The takeover by KAEFER was viewed very employees work in the operative business positively by the company’s employees and and the administration. Business activities customers. “TERMOIZOLACJA was an em- focus on heat and cold insulation, insulation ployee-shareholder company. By accepting the of pipelines, noise control systems, boiler KAEFER offer, many employees expressed their insulation and façades. The subsidiaries approval of this development. They – as well Termosprzet Zabrze (with 108 employees) and as the customers - hope this strategic alliance TERMOIZOLACJA Slask (with 32 employees) are will have a positive effect in the future. In also located there. Termosprzet is to a certain terms of technical know-how, TERMOIZOLACJA extent a special case, as it produces scaf- has the unlimited capacity to carry out large- folding and tinsmith machines.TERMO- scale projects, Skrobisz says. The support of IZOLACJA Zachod is a subsidiary in Zielona Góra the KAEFER Group also gives potential (56 employees); like the TERMOIZOLACJA customers added financial security. Recently subsidiary in Oswiecim (with 104 employees), the company received quite a large com- it has a portfolio similar to that of the parent – TERMOIZOLACJA offers auxiliary electrical mission for an extensive project. It would have company; the business in Oswiecim has heating systems,schlecht for example, which KAEFER certainly been smaller, if KAEFER hadn’t taken special expertise in corrosion protection. currently has to purchase from smaller enter- over the company. The task is to insulate two prises.” And the company’s experience with large boilers with a total insulation surface of large boilers requiring more than 5,000 m2 of 35,000 m2 which are being built in a Polish insulation is also of advantage to KAEFER. power plant. On the other hand KAEFER has know-how which TERMOIZOLACJA can profit from when In his character as a regional director Robert it comes to increasing its range of services Skrobisz knows that KAEFER’s activities in – for example in the interior finishing or Poland are a first step towards establishing a asbestos removal business, which has a better foothold on the promising Eastern

9 International

Philipp Dalheimer

Scaffolding – TGV-line Paris-Marseille

KAEFER WANNER - acknowledged market leader in France

KAEFER WANNER in France – its first, enterprise. Furthermore, the company has One particular success which KAEFER WANNER successful year on the French market has come moved to its new administrative headquarters had in 2002 was that it closed three-year to an end. “Since the merger between KAEFER in Puteaux, an office park on the outskirts of master contracts with the leading power and WANNER our business has really stepped Paris. Some 35 employees from management company in the country, Electricité de France up. Today we are the acknowledged market work there as do those who work in the export (EdF). This company operates 20 nuclear leader in France; industry turns to us when and asbestos removal divisions. At KAEFER power plants with a total of 59 reactors, is it comes to technically complicated tasks WANNER much has also changed in terms of the largest energy producer in the world and infrastructures: the bookkeeping and con- also the largest supplier of nuclear power trolling departments have been coordinated world-wide. Whereas in the past every nuclear with the help of SAP R/3, which is also used power plant in France drew up its own by the parent company. In addition, restruc- maintenance contracts with KAEFER WANNER turing measures were taken in the regions the closing of these contracts means more North-IDF, Rhone-Provence, East, West- reliable planning for us. “Now we can assess Aquitaine, Normandy and in the asbestos our long-term personnel needs better. And this removal sector. In regions with two branches, is important because particularly in the nuclear these were consolidated to form one. This power business we have to train many measure was carried out with an eye towards employees for whom there is only limited use, its impact on the employees however: only as the permissible dose of radiation for five employees decided to leave the company employees working in this sector is being as a result of the move. reduced more and more all the time.” Now such as shut-downs of refineries and chemical The reorganisation of KAEFER WANNER also plants which must be carried out quickly and resulted in a strengthening of the divisions: for this reason require a large crew and ad- Industry, nuclear power, shipbuilding and equate project management,” Philipp Dal- asbestos removal, as they were identified in heimer, managing director of KAEFER WANNER France. “This is an ongoing process which will SAS and KAEFER’s regional director for not be completed overnight,” Dalheimer Southern Europe reports. The former WANNER explains: “We are taking things step by step. clients also welcomed the merger with Initially the divisions will not be organized KAEFER: “Our business partners reacted very hierarchically, but rather in operative terms. positively because on the one hand WANNER This means that we have put people in charge today has a clear strategy and future which of the individual divisions whose initial task was not given anymore with the old it is to see that good progress be made shareholder. On the other hand we can now concerning the activities supervised by them.” provide them with technical and human Training programs which promote the potential Insulation works on a steam generator resources which give us a considerable on all levels are relevant in this framework. In competitive edge.” addition, communication between the KAEFER WANNER knows from the start how individual divisions has been intensified in many people it will need when and where. As There is visible proof of the changes which order to utilize possible synergies. And Philipp Dalheimer points out, “in the various have occurred in France: as of January 1, 2002, numerous language courses on all levels are regions as we have defined them, our tasks more than 1,000 employees from KAEFER being carried out in efforts to assure that concerning the individual nuclear power plants WANNER have been provided with new communication within the KAEFER Group are now coordinated. We know about all clothing which bears the new logo of the functions well. maintenance shutdowns, all maintenance

10 cycles etc. and can respond much more effect- maintained our status and in part, with the ively and with greater foresight.” help of large projects such as high-rise buildings with large surfaces, have even KAEFER WANNER continues to do good busi- expanded our activities,” Dalheimer is happy ness on the asbestos removal market in to report. As he says, it has been possible to France, carrying out services for which, in keep the business going strongly on all levels France, there continues to be a need, as there – KAEFER WANNER has a promising future in was in Germany some years ago. “We have France.

WANNER Marine SAS wants to de l’Atlantique), and their subcontractors. to gain access to new areas of business profit from KAEFER’s experience WANNER Marine is involved in the insulation through close collaboration with the other of entire exhaust pipeline systems, fire KAEFER locations and divisions all over the protection and heat insulation on ships, but world. By working together closely with also in routine metalwork. Such work is KAEFER WANNER, one hopes to receive new commonly called for on board large luxury commissions from the French marine, for liners, frigates and research ships. Four years example, which is in search of enterprises who ago WANNER Marine began installing ceiling offer whole-package services – including panels in the public areas of ships with great success; in the meantime thousands of square meters of panelling have been installed. An outstanding crew is needed to carry out demanding finishing work in casinos, theaters Cruise Liner “Millenium” or dining halls on such ships as the “Millenium”, the “Mistral” or A small enterprise with a large impact: the “Vision of the Seas” – a task WANNER Marine SAS, a 100 %-subsidiary of which WANNER Marine masters KAEFER WANNER in France. With a turnover of superbly. 1.2 million Euros annually (2001), the enter- prise, which works in the shipbuilding industry, Another specialty of the KAEFER concentrates on interior finishing. The com- WANNER subsidiary is the insu- pany is run by president Gérard Pichereau and lation of fuel lines and various director of operations Bruno Huriet, who are components involved in this work in charge of 15 employees. Like KAEFER for SEMT Pielstick, a manufacturer WANNER, its headquarters is in Puteaux near of diesel engines which belongs Paris, but the operative business is supervised to the M.A.N. Group. The fuel lines by offices in St. Nazaire. are insulated with glass fiber mats or a special paste which can be WANNER Marine has concentrated its business used to form complex shapes. They are then engineering, design, purchasing and instal- activities in this region since 1995. Before “heated up in the oven” before an outer layer lation work. Since the company can make use under the name WANNER ISOFI the enterprise is applied. In France, only two firms have a of the experience which the entire KAEFER had carried out insulation work on the interior command of this technique. family has to offer, WANNER Marine trusts that of ships and cold-stores in such well-known in the future they will have increased chances locations as Nantes, St. Nazaire and on ma- For WANNER Marine, future prospects are for getting commissions. rine bases like Lorient and Brest for over 20 good: with headquarters in the immediate years. The relocation of operations to St. vicinity of France’s leading military and Nazaire was made to accommodate the private-sector shipyards, all of which are no company’s largest client, the private-sector more than two hours away from St. Nazaire shipbuilders “Alstom Marine” (ex - Chantiers by car, the small but experienced team aims 11 International In the Southern hemisphere, our Bains KAEFER TECHNOLOGIES LTD. Harding subsidiary, under newly appointed AUSTRALIA managing director Andy Mackintosh, is preparing to reinvent itself and position itself Our Australian subsidiary for profitable growth in 2003. A significant part of this reinvention is a proposed renaming positions itself for growth of the business to incorporate the name and Headquarters in 2003 branding of the KAEFER Group. The East business will further develop its Integrated Services capability, focus its Products Division and create a new Consulting capability under KAEFER Technologies Ltd.

Andy Mackintosh explains, “the purpose of these important changes is to capitalise on the international branding of KAEFER and offer a wider cross section of KAEFER related products in the market place. The newly Headquarters Andy Mackintosh, created Consulting Division has commenced West Managing Director with a positive outcome in the area of recruitment services to one of our important customers at Alcan Gove in a remote location The management team has been strengthened in the Northern Territory”. with the addition of key personnel to support both the geographic spread and our customers’ KAEFER Technologies is nearing completion needs. To give you an idea of the distances of its two major contracts in Malaysia and involved, it is a 5 hour direct flight when flying will exit the overseas business unit by the from our Perth office to our Brisbane office.” end of 2002. “Our aim is to focus on the Australian market given the potential number Our managing director in Australia adds, “there of major projects commencing in the short- is a renewed level of confidence in the way medium term and to deliver greater value to forward and the ongoing support from KAEFER our existing customers,” says Andy Mackin- worldwide is a contributing factor. Our 350 tosh. employees are focussed on our corporate objectives and importantly delivering our Earlier in the year, the company relocated its shareholders a return on their investment. We Queensland Alumina (QLD) headquarters from the northern suburbs of recently conducted a first corporate identity Perth to the city centre and it has an eastern program for the company, rolling out, right region office based in Brisbane, Queensland. across the company, a new set of corporate The locations of these offices centre around objectives and a range of policies that have a the engineering hubs for forthcoming major direct impact on our employees, to better align projects and this presence is necessary to ourselves to deliver for our customers and position and support our existing and potential our shareholders.” clients. This restructure is borne out by the recent success in Brisbane with a multi-million There is a great deal still to achieve to clearly dollar order to provide our patented and in- distinguish the business as the overall market novative products: “Tank Insulation Panel Sys- leader in integrated services, products and tem TIPSTM” and “INSTA-LAGTM”. These systems consulting. Andy Mackintosh says: “I believe will be utilised in Australia’s Comalco Alumina that our employees are ready for the challenge Refinery in Gladstone (Queensland). ahead in 2003 and beyond.”

KAEFER Technologies has successfully de- veloped its ongoing business portfolio in the Gladstone region alongside its existing customer Queensland Alumina which is the world’s largest alumina refinery providing KAEFER Technologies Headquarters approximately 10 % of global output. “Prestigious customers such as Queensland Cement and South Pacific Petroleum are now part of the eastern region portfolio whilst we continue to position ourselves for projects such as the Australian Magnesium plant and the Goro Nickel Refinery to be built on the New Caledonia Islands, French Colony Islands, to the east of Australia’s mainland. Our French colleagues, KAEFER WANNER, assisted KAEFER Technologies in positioning itself for this opportunity which is a clear demonstration of the positive dynamics of the KAEFER Group.

Alcan Gove (NT)

12 Further advantages concern aspects of time With INSTA-LAGTM and TIPSTM, and money: time needed for installation is KAEFER Technologies is taking cut in half due to the pre-manufactured elements. Of course this also reduces the costs the offensive of labour, accommodation, storage, scaffolding materials, etc. At the same time, the flexibility of the construction site crew is increased. And for the firms involved, getting it done more quickly also means greater customer satis- faction. Furthermore, a higher degree of work safety is made possible: pipelines can be insulated before the actual assembly takes place. In many cases one can avoid sending installation crews up to higher elevations, for example. And manufacturing processes going KAEFER in on in plants already in operation can continue during installation work. South East Asia “Industrial insulation – new approaches to a INSTA-LAGTM is a pre-manufactured insulation well-known challenge”: with this slogan and product for pipelines which are subjected to In k-Wert No. 19 we had informed about innovative products, KAEFER Technologies in high temperatures and comes with all the KAEFER acquiring a controlling share in Australia is taking the offensive. Because, as standard types of covering, for example INSULTEC (Thailand) Ltd. and its South East the KAEFER subsidiary maintains, previously stainless steel and aluminum. It is fire resistant Asia operations. KAEFER has now acquired all used solutions and working methods are no and can be installed quickly; for maintenance outstanding shares and INSULTEC (Thailand) longer up-to-date: they require a lot of man- and inspection work, the covering can be Ltd. has been renamed KAEFER INSULTEC Ltd. power, are not very innovative and are geared removed and put back on quickly. INSTA-LAGTM to a large extent to individual construction can be delivered on pallets to the construction KAEFER now has subsidiaries and operations sites. The quality of insulation varies, and the site and installed immediately. in the following countries in South East Asia: crafts-manship of the workers is not always Thailand, Malaysia, Vietnam, Korea, with the consistent. For this reason, Australia’s leading KAEFER Technologies second innovative pro- regional office located in Thailand. In addition, insulation company has come up with a duct is TIPSTM, an abbreviation for “Tank KAEFER is associated with P. T. Krazu number of innovations which allow them to Insulation Panel System”. TIPSTM is a complete Nusantara in Indonesia in which KAEFER holds offer higher quality goods and services than insulation system for tank facilities which a 30% share. those of their competitors. comes with all the usual types of covering and in numerous colours. Mineral wool, fibre It is also planned to enter the Brunei, Singa- The proven KAEFER Technologies products glass and poly-urethane are the insulation pore and Philippines markets at the developed for the Australian and South East materials used in this case. Here the insulation appropriate time. Asian region are pre-manufactured insula- can also be easily removed for maintenance tion elements called INSTA-LAGTM and TIPSTM. and inspection work; in addition it offers The KAEFER Group is the leading industrial These are manufactured under ongoing quality considerable advantages when it comes to insulation, refractory and scaffolding con- control, thus maintaining consistently high protecting tank facilities against corrosion. tractor in South East Asia and works in power quality and meeting extremely high standards. plants, nuclear power plants, LNG plants, Simplified handling of insulation materials on As a testimony to these important break- refineries, olefin plants and other chemical construction sites eliminates possible sources throughs, KAEFER Technologies has been plants. of error – for example in the case of installation awarded a multi-million dollar contract to in remote areas or developing countries where provide TIPSTM and INSTA-LAGTM for the new Some major projects under execution are: the training received by workers in the trade Comalco Alumina refinery in Gladstone, MLNG TIGA plant (Train 7 and 8) in Malaysia, does not always meet current requirements. Queensland. “This confirms our status as a Manjung power plant in Malaysia, BDO project By using KAEFER Technologies solutions, progressive and leading organisation in the in Malaysia, AIT 2 project in Thailand and an insulation installed in such locations is also area of industrial insulation,” says Andy ammonia storage tank in Vietnam. guaranteed to function well. Mackintosh our managing director in Australia. “We want to make the KAEFER brand name synonymous with excellent quality and outstanding service and want to secure a leading position in all countries where we operate,” says Raj Khosla, regional director of the KAEFER Group for South East Asia.

13 International

Hans Björn Paulsrud – regional Drilling platforms, shipbuilding, industrial insulation: director for Northern Europe KAEFER has a strong foothold in Northern Europe He was once employed by Rockwool, an insulation material supplier for KAEFER – yet Norway, Finland, Sweden, Denmark and the Enterprise now has divisions one was quick to recognize what talents Hans Baltic region – countries in which KAEFER is Because KAEFER in Norway has tough Björn Paulsrud has. KAEFER didn’t let this active in various branches and to varying competition on the Northern European market experienced man slip away: since 1980 the degrees. These countries form the region from Eastern Europe, the enterprise was now 52-year-old “Northern Europe”, which regional director restructured in 2002. It had been organized construction engi- Hans Björn Paulsrud is in charge of. It has an regionally up until that time; now it is divided neer, who is in the important strategic position in KAEFER’s up into divisions following the German model. meantime regional foreign business, which is to be strengthened The Industry Division in Norway now super- director for Northern and expanded in the future. vises projects in the paper and cellulose Europe and for this reason on KAEFER’s KAEFER has an excellent International Mana- reputation in Norway. Pauls- gement Board (IMB), rud resides in the land of has worked for fjords. Using the city of Moss KAEFER as manag- as his base, he supervises ing director for our business in his own home enterprise in Nor- country as well as activities way. And he has accomplished a lot during in other parts of Northern this time: “When I started out, there were Europe. With locations in only 14 employees in Norway. Now there are Oslo, Stavanger, and Bergen, often as many as 250, depending on how KAEFER is represented in many commissions we have!“ Apart from visits all regions of Norway. The to foreign countries, the visits to the projects enterprise has between are what is most time and energy-consuming. 250 and 350 employees, Yet as far as that is concerned he is unre- depending on order inflow. lenting: “It is not enough to just read reports; KAEFER Norway’s core it is necessary to be on location as often as business is interior finishing possible – where the customers and our and insulation work on oil employees are. There is no substitute for direct and gas drilling platforms. contact.“ Paulsrud speaks fluent German and Shipbuilding also plays a English, is married and has two children; he role, but the offshore activ- lives with his family in Moss, near Oslo. Of all ities are most important. “In Norway there is business, for example, and the Maritime Divi- those who belong to the large KAEFER family, very little traditional industry; the whole sion is in charge of drilling platforms and he is without a doubt one of the most country lives from oil and gas,” Paulsrud shipbuilding. “Our goal is to almost double experienced: “My whole life’s work has explains. our returns in Norway and to take away busi- revolved around insulation,“ he says. ness from our competitors,” Paulsrud explains. When KAEFER Norway was founded in 1977 “In order to achieve that, we must step up its primary task was the insulation of liquid our market promotion activities. In divisions natural gas (LNG-) and liquefied petroleum we can do this in a more focused way than gas (LPG-) ships and plants. In 1984 and 1985 we could before.” KAEFER carried out the complete insulation of Norway’s first gas terminal in Kårstø, today The division form also has other advantages. the third largest LPG producer in the world. KAEFER can pursue its goal of getting a Later the drilling platforms came along, of better foothold on the Swedish market more which more than 40 were built in recent years effectively. It only has one small subsidiary with KAEFER’s help, these are either firmly there, in Göteborg, which is primarily involved attached to the ocean floor or float. The in large projects such as boiler plants and constantly necessary maintenance work on electrostatic filters. “In collaboration with the these drilling platforms means secure long- Norwegian Industry Division we are now trying term employment for KAEFER’s employees. to expand our business and assert ourselves They are flown to the drilling platforms for 14 in Sweden,” Paulsrud says, summing up the days, after which they recover and relax at future strategy in the neighboring country. home for two weeks. In the shipbuilding industry KAEFER earns its money with Back to Norway: there KAEFER holds shares insulation and interior finishing work on in a small enterprise called Termocap, which passenger ships and trawlers, for example on is specialized in insulation mattresses and fire the apartment ship called “The World”, whose protection for valves. The Termocap system interior finishing was done in Norway by is patented and is used on oil and gas KAEFER. platforms as well as in refineries. Because the mattresses can be assembled and replaced so quickly they are very popular. Now one is considering expanding the firm and entering the Middle Eastern market, where these products and services are also in demand.

14 “Turnkey” is the key word in Finland Industrial insulation On the foreign market, KAEFER Eristystekniikka An additional focus in Scandinavia besides In Finland, KAEFER has closed an important Oy took charge of boiler insulation work in Norway is KAEFER in Finland. “Turnkey” is the maintenance contract with Fortum Oil and Gas Härnösand, Sweden, for Fortum Engineering key word here. As concerns shipbuilding in Oy, the term of which extends from October 1, Ltd. and in Kehra, Estonia for Andritz Oy. Finland, KAEFER’s package systems can’t be 2002 until December 31, 2005 with an option beaten. A significant portion of sales is in this for an additional two years. As a result of this The Baltic Region area, “beginning with sheet metal for ships contract, a location was set up in Kulloo. As KAEFER Eristystekniikka Oy has trained new and including high-quality interior finishing; an investment in the future, production halls, insulation fitters and sheet-metal workers in and the necessary cold and heat insulation is new machines and vehicles were supplied to its subsidiary KAEFER Isolatsioonitehnika OÜ carried out as well,” says managing director the Kulloo location for the construction site. for years. Markku Tammi from Finland. KAEFER Eristystekniikka Oy, which was also founded In Lahti, at the large Finish Oy Hartwall AB As a rule, KAEFER Eristystekniikka Oy in in 1977 with the help of Markku Tammi, has brewery, KAEFER Oy successfully carried out Estonia now carries out all insulation work in its headquarters in Rusko, near Turku and Estonia, Lithuania and Latvia independently attends to all the large shipyards in Helsinki, under the supervision of managing director Rauma and Turku. KAEFER has approximately Aivo Andrekson. KAEFER Eristystekniikka Oy 100 employees in Finland who make an annual has been successful in these countries for turnover of some 20 million euros. KAEFER in years, in particular at breweries with trend- Finland has exceptional know-how and can setting cold and heat insulations for various guarantee first-class performance of all customers. insulation tasks on ships and in industrial plants. Turnkey construction of numerous renowned luxury liners which were built at the Kvaerner Masa Yards and the Aker Finnyards have positioned KAEFER extremely well in this country. Four of the gigantic Eagle luxury liners have now been completed and the fifth will leave the shipyards at the end of 2003.

KAEFER Eristystekniikka Oy took care of all the spa, sauna and solarium areas on all the luxury liners, a total of 2,900 m2 per ship, delivering high quality services on schedule.

Recently a contract with Aker Finnyards for the installation of cabin decks on the “Tallink II” was also signed. KAEFER Eristystekniikka Oy had been in charge of this task on the “Tallink I” in 2001/2002. heat and cold insulation of pipelines and For further information please visit our internet brewing house and carried out similar insu- website: www.kaefer.fi. lation work for Danish GEA Liquid and the German Steinecker Maschinenbau GmbH. Ex- tensive renewal of cold insulation was carried out for Borealis Polymers in Kulloo during this year as well.

“Ferry of the year”: KAEFER among the finalists

The ferry “Ulysses“ continues to bring luck for KAEFER Finland: after winning a prize in 2001 the spectacular ship was honored again at the SMM shipbuilding trade fair in Ham- burg as a finalist for the title “Cruise & Ferry Award” in September of 2002. KAEFER Eristystekniikka Oy had built the Sky Lounge of this ship. In 2001 the Aker Finnyards, together with Irish Ferries, had already received the “Cruise & Ferry Award“ for the “Ulysses“ as the most impressive ferry. One of the outstanding features which was particularly praised was the observation deck as part of the uppermost deck, which was built by KAEFER in Finland. But that’s not all: Aker Finnyards also built the “SeaFrance Rodin“, which was also nominated as a finalist in Hamburg. This ship’s bar, Le Pub, and the self-service restaurant are the work of KAEFER Finland. 15 International KAEFER ventured its first foray into the South like us as their partners rather than smaller American market in 2002. In May of 2002, a firms in the region,“ Gorgodian explains. “We “letter of intent“ was signed in collaboration are using our good name and our know-how with ISOLENGE, a firm with headquarters in to give ISOLENGE the competitive edge, are Brazil the first stage of Sao Paulo and one of Brazil’s largest insulation helping to make calculations, and are involved South American business technology enterprises. “We are still in the in part in supplying materials; our partner process of getting to know each other. But ISOLENGE is in charge of carrying out the endeavours the collaboration promises to be very fruitful actual commissions.“ The fact that the because many foreign enterprises invest in supervision of projects often takes place in Brazil and thus are keen to make use of the Europe speaks in favor of KAEFER: “Nuclear know-how of European and American firms,” and industrial plants for Brazil are often for says Francisca Gorgodian, assistant to the the most part planned on our continent, for managing director Peter Hoedemaker and, as example, with only the actual construction a native of Argentina, someone who is very work left to be down on location,” says familiar with the situation in this region. Gorgodian.

The business activities in South America began In the meantime the collaboration has borne with what Gorgodian considers to be a “really fruit. After contacts had been established, good“ market analysis conducted by the involving, for one, a visit by the two directing Spanish intern Sara Castellis. In autumn of managers of ISOLENGE, Tadahisa und Paulo 2001, managing directors Peter Hoedemaker Kawamata (both of Japanese descent) to and Stephan Radermacher took a look at KAEFER in Germany, the International Mana- several insulation companies and potential gement Division MALNE, under the supervision customers in Argentina and Brazil together with of Henry Kohlstruk, took charge of the Gorgodian in order to sound out possibilities coordination of commissions. Kohlstruk is for collaboration. As a “first step” ISOLENGE assisted by Günther Ahlers, who is the right was selected. The company has an excellent man for the job: Ahlers already lived and reputation in Brazil and is active in the fields worked for some time in Brazil. And by the of industrial insulation, shipbuilding and way, in the future KAEFER might also start to offshore platforms, i.e. fields which belong to focus more on Argentina again. At present, KAEFER’s core business activities. “Large in- the bad economy continues to prevent KAEFER ternational customers who invest in South from getting involved in concrete projects in America want to choose well-known groups this country, however.

Mozambique: new coat of paint for LPG pipelines

KAEFER Mozambique LDA, Maputo, received and maintanance personnel. KAEFER Mozam- an interesting commissioning from its major bique were contracted to remove the offending client MOZAL Aluminium Smelter Plant. For and incorrect colour which was Lemon (C54) safety reasons numerous pipelines containing and change it to Light Stone (C37). Project liquid petroleum gas were found to be painted time for completion was 35 days, carried out and colour coded to incorrect specifications, during July and August 2002. therefore posing a safety threat to operating Large commissions for KAEFER in South Africa

KAEFER in South Africa received an important large commission from Shell and BP. For the past five years, our subsidiary has been responsible for maintenance work on in- sulation and scaffolding as well as taking care of painting work at the SAPREF refinery of these two oil companies in Durban. During large-scale projects some 11,000 m2 of insu- lation were fitted and a surface of 30,000 m2 was coated with paint; in addition, scaffolding with a total weight of some 1,750 tons was put up. At peak times 266 KAEFER fitters were busy carrying out these tasks, putting in a total of 100,00 man hours. Despite the tight schedule, insulation, painting and scaffolding work was also done in a new sulfur processing plant of the SAPREF-refinery. The August 30, 2002 deadline was met. Including the maintenance contract already mentioned, a total of 647 KAEFER employees were involved in the two projects.

16 International Arno Recknagel began working for KAEFER as on a global scale in the 1980’s and 1990’s, for an engineer in Corporate Technical Services, example being involved in the construction where he developed cryogenic insulation of LNG tankers and fast cruise liners. He was systems for storing and transporting liquid just as delighted about the first ISO 9001 Arno Recknagel bids farewell after gas. In the first half of the 1970’s he was certification as he was about the slogan he 31 years at KAEFER primarily involved in carrying out LPG and LNG came up with – “KAEFER – more than good tank insulation commissions in Norway. In 1975 ideas” – which is still used today. For him it There is not space in he was named deputy director of KAEFER’s was only natural that he should get involved this issue of k-Wert to Shipbuilding department. In 1981 came the in international affairs, whether as board portray all that Arno member of KANGRIM-KAEFER in Korea or of Recknagel has done Bains Harding in Australia. For more detailed for KAEFER. Reck- information on his achievements visit nagel, who has been www.arno-reckangel.de, a website which his an executive of the co-workers set up when he left the company. company since 1988, KAEFER’s management has of course been spent his last years closely connected to Arno Recknagel and is at KAEFER acting as very appreciative of this formative force’s general manager for achievements. “In particular, we have Arno Technical and Entre- Recknagel to thank for our ongoing dom- preneurial Develop- ination of the cold insulation market,” ment. After 31 turbulent years with our Norbert Schmelzle says in recognition of enterprise, he retired in May of 2002. KAEFER’s Recknagel’s services. “He always had a “technical know-how” left with him, leaving a promotion to director of Corporate Technical decisive influence on the company when it gap behind which it will take some time to Services. k-Wert is also closely connected with came to technical aspects of decisions,” fill. his name. He established KAEFER’s company Stephan Radermacher points out, who views magazine in 1984. Beginning in 1985, he Arno Recknagel as a kind of “elder statesman”. devoted himself to its publication together I soon recognized that he had an extraordinary with his assistant Dagmar Mangels for quite technical and strategic reputation – particularly some time. In 1987 Recknagel initiated the in the shipbuilding business.” And Peter establishment of a work safety office. In 1988 Hoedemaker remembers Arno Recknagel as he joined management and became director an important mentor during the phase when of the environmental technology department, the company changed from a family-run Corporate Technical Services, Corporate Quality business to an enterprise run by executives. Management and Corporate Work Safety Ser- “And on the many trips which we made vices. Working in close collaboration with the together he was always an extremely pleasant Shipbuilding Division, Recknagel was active sparring partner!”

Austria’s managing director Wilhelm Kaiser retires

After more than 30 successful years at KAEFER subsidiary within only a few years. “It was he Wilhelm Kaiser, who for many years was who laid the basis for a flourishing enterprise managing director of KAEFER in Austria, retired which now provides a livelihood for 150 in March 2002. In April 1971 Wilhelm KAEFERites and their families,” Kaiser’s Kaiser took charge of KAEFER in successors Walter Hofmann and Hannes Austria, which at the time was Knoblich say in praise of his merits on the struggling to survive. With a lot occasion of his much-deserved retirement. of commitment and good Kaiser knew what had to be done to maintain business acumen he turned the the subsidiary’s stability; KAEFER in Austria company into a profitable soon became a real jewel in the large KAEFER family. Kaiser was also valuable for KAEFER from the human side – it was often possible to clear up difficult situations over a good glass of wine with Kaiser as an empathetic listener.

17 Organization

IX-PRO: KAEFERites help themselves with knowledge and ideas “We KAEFERites know so much – and we can The goals of the IX-PRO are complex. Apart learn a lot from each other. Therefore we want from aiming to exchange knowledge and ideas, to utilize our internationality and diversity to there is also an interest in establishing know- bring about an ‘exchange of experience’.” This how networks. Work methods can be improved is what Francisca Gorgodian, who has joined if experiences with projects are exchanged on forces with Udo Giesen in the Legal Services an international basis: IT-programs which have department to form the IX-PRO-Team, writes been developed and proved successful in Ger- concerning the goals of this ambitious venture. many can be used in Malaysia or Thailand, foreign country for two to eight weeks not be The abbreviation IX-PRO stands for “Interna- for example – and vice versa. The motivation left alone there, but rather have some kind of tional Exchange Program”: the “exchange pro- of the employees is increased by IX-PRO and tutor who constantly looks after him“, says gram for everyone” at KAEFER who can language skills are improved. In addition, Gorgodian. Of course the other party is also exchange knowledge and give each other members of the KAEFER Group become familiar prepared for the exchange and a detailed ideas. with various products and their use. schedule for the visit is drawn up. “Naturally language skills are important. There must be Exchange programs for KAEFERites are to last How can KAEFERites, who hope to utilize such a guarantee that both sides will be able to anywhere from two to eight weeks – whether an exchange to make substantial progress in understand each other“, Gorgodian adds. By it is an operations specialist, an IT-programmer their own developments and receive positive the way, the costs for the entire stay are paid or a division manager. “As a rule, IX-PRO is incentives for their own assignments, take part for by the “sender“. valuable for all those who want others from in the exchange program? Whoever thinks that the KAEFER Group to profit from their know- an interesting development is taking place at There are expected to be about 15 exchange ledge or feel that there is knowledge to be one of the international locations should speak candidates in 2003. As Francisca Gorgodian had somewhere else in the enterprise which to his superior about it – assuming that person points out, “organizing the exchanges is a big is important for their own field of work,“ has not already had the idea himself. A issue for us. The people must have time for Gorgodian says in explanation. One example: questionnaire is filled out which establishes their guests and nevertheless be able to “If oil platforms become a concern for co- the basis for evaluation by the IX-PRO-Team continue with their current tasks. Therefore workers from Spain, who have had little and the company’s management as to whether the IX-PRO-candidates are well prepared so experience with such things, one is sure to an exchange would be beneficial. “Then we that they can get actively involved immediately find numerous Norwegian specialists who can look and see if there is a corresponding upon arrival!“ impart the necessary knowledge to them.“ contact person on the other side. For it is im- portant that an employee who goes to a

KAEFER managing director Divisions he is also a member of the presiding of the construction industry, there is an urgent Norbert Schmelzle plays important committee of the association. need for a step-up in reform measures, how- role in construction industry ever. Measures to assure that bills are paid In addition Nobert Schmelzle is chairman of on time by state institutions must be taken, association the federal trade division for fire protection for example. The most important issues are and heat, cold, and noise insulation in the often wage negotiations, in which Schmelzle The construction business construction industry’s association. It repre- participates, focussing on supplementary wage is one of Germany’s lar- sents the branch’s construction companies who agreements for insulation fitters. He is par- gest employers. One out work in the field of heat and cold insulation; ticularly concerned that the overall wage of every 16 employed cold-storage rooms; liquid gas tanks; heat and agreements be adhered to. “It is absolutely persons – including us cold insulation for engine rooms, tanks and necessary that wage agreements in our branch KAEFERites – works in this other technical facilities on ships; noise of industry be observed. We must not tolerate branch. In the year 2001 insulation for industrial plants and building a situation in which respectable companies 7,230 Euros were invested construction; room acoustics as well as fire pay their employees in accordance to in building construction protection for buildings. There are fourteen agreements which they are bound to while every second. Considering of these trade divisions. When they all some small and medium-sized companies how important this busi- convene, Schmelze conducts the meeting. In undermine such agreements by not paying ness is not only for the April of 2002 he was elected to this position overtime, thus creating unfair competition,” economy but also for with a wide majority. As chairman of the trade Schmelzle says. Reforms within the association individual companies, divisions group, he is automatically a member made necessary by changes in socio-political effective representation of of the presiding committee of the association. conditions are also an important issue tackled interests is crucial. In by Schmelzle. He confers with the committee Germany this task is taken Several times a year the KAEFER managing members on mutual strategies and actions over in part by the Asso- director takes part in meetings of various so as to represent the insulation trade as ciation of the German committees in which he is active. “In doing effectively as possible in the construction Construction Industry. Our so one gets a very good impression of what industry. managing director Norbert is really happening in the political and Schmelzle plays an impor- business sphere of the construction industry,” tant role in this associa- Schmelze reveals. “One has a say in important tion: as chairman of the issues, but developments take time to get off Group of Federal Trade the ground. In light of the current instability

18 Organization

Junior Executive Program – long-sighted personnel development KAEFER – an international enterprise which The first seminar of this kind took place from ond event took place at the beginning of wants to remain successful with the help of a June 12th to 15th, 2002 at Etelsen Castle near December in Bilbao (Spain). Between seminars long-term strategy. Personnel management is Achim and was a complete success. With the participants remain in contact: an online- affected by this goal. Our company set up the executive trainer Dieter Tappe and Ralf König platform set up for this express purpose “Junior Executive Program” (JEP) in 2002 with as facilitators, 14 candidates from Norway, supplies all kinds of information, and in an aim toward identifying and fostering France, Spain, Portugal, Thailand, South Ko- discussion forums one can confer on issues qualified young talents. In three training blocks rea and Germany met to address such topics which are of relevance to the KAEFER com- and under intensive supervision young, talen- munity. ted KAEFER employees are brought together. They form international networks within the As König points out, good collaboration be- company which become an important tween the candidates and the executives who foundation for successful action and synergy nominated them is also important. “Such an effects between the various subsidiaries. individual support program cannot be super- vised in Bremen if the candidate is in Thai- With this ambitious program KAEFER also land, for example, but rather it must be wants to document its appreciation of developed and implemented on location,” the committed employees and encourage them to personnel manager says. Intensive exchange stay with the company. As an ongoing pro- also plays a role: “After coming home from gram, the JEP is designed to become a the JEP-meetings, the heads of the divisions structural feature of the KAEFER Group in the or managing directors in foreign countries sit future. “We want to find the uncut diamonds down to talk with ‘their’ candidates to find in our enterprise and foster their personal out what the candidates’ personal impressions development,” says Ralf König, head of the as team development and company manage- were and to discuss what steps should be personnel development department. ment. During discussions and exercises the taken next to promote their personal develop- promising young trainees had a particularly ment.” Slowly but surely a young talent who As a rule, managing directors of subsidiaries good opportunity to get to know each other is supervised and promoted in this way ‘comes in foreign countries and heads of divisions better. One of the highlights were the discus- of age’. But, as Ralf König points out, the nominate one or two candidates for the pro- sions with the three managing directors, which program doesn’t guarantee that one will make gram – after applying tough selection criteria took place in small groups in an easy atmo- it to the top: “Each participant has improved such as age and foreign language skills, but sphere. chances for success, but to begin with, every- also taking so-called soft factors into con- one continues to do his job just as before.” sideration such as potential for development, At the second and third international seminars, social skills and business acumen. Those project and conflict management, ways to selected for the “Junior Executive Program” in enact processes for effecting change, presen- this way convene for three international tation techniques and execution of concrete seminars within a period of eighteen months. KAEFER projects are on the agenda. The sec-

He was promoted becoming commercial again in 1994, be- clerk in the ship- 25 years at KAEFER: coming head of the building department. Sulz and Borowsky reunited cold storage, refur- After becoming an bishing and façades industrial business in the end division. In 1997 he economist in 1992 – joined forces with working as commer- This doesn’t happen at KAEFER every day: two Hans-Jürgen Gefken to cial manager of much-respected employees celebrating their supervise the special KAEFER’s Dresden 25th anniversary who both work as supervisors Bremerhaven depart- branch for 2 years – in the Shipbuilding Division and have known ment, becoming head he received a number each other for a quarter century. We are talking of the Shipbuilding Division in January 2001 of promotions before being named commercial about division manager Manfred Borowsky and as well. Borowsky, who is said to have a true manager of the Shipbuilding Division in Bre- commercial manager Holger Sulz from sense of family, practical skills and an inde- men. Sulz is appreciated in particular for his KAEFER’s Shipbuilding Division. Both began pendent spirit, has kept the “Bremerhaven” amiable nature; he has often succeeded in to work for our company on August 1, 1977, on course even in hard times. settling controversial issues. Since January 1, doing their vocational training here before 2002 he has been in charge of the Shipbuilding going separate ways within the company After having completed his training at KAEFER Division together with Manfred Borowsky – before their paths finally crossed again. Holger Sulz had obligations to another kind more than 20 years after they completed their of company, namely to the armed forces. In training together, things have come full circle. After completing his training, Manfred mid-1981 he returned to KAEFER and was Borowsky spent two years as a trainee at the involved in commissions carried out by the Bremen branch. After that he became a Bremen branch. From August 1982 until May commercial clerk at KAEFER in Bremerhaven, 1984 he gathered valuable experience as a where he was named commercial manager and commercial clerk on a large construction site deputy manager of the branch in 1984. In 1986, in Indonesia. Upon his return to the Bremen at the age of 30, Borowsky was put in charge branch in 1986 he spent 2 months in each of of the branch and was confered “prokura”. the commercial departments, ultimately

19 Organization p2: first the foundation, then the innovation

Some things take time – this is particularly of the first workshop than we would have if a true of long-term developments. When new business consultant had conducted a scru- ideas and future perspectives for the KAEFER tinizing analysis at KAEFER. In the following Group are developed and implemented, it is workshops we discussed ways to gain access particularly important to go about things care- to new ideas, new products and new services fully. Nevertheless, in the relatively new within the enterprise itself and what methods department for Strategic Product development, to use to approach new developments.” Under whose task is to implement innovation pro- the supervision of the Shipbuilding Division a p2 p2 2 gram , which was initiated last year, things project, the development of system- are going at a real clip. Within a very short integrated cabins, was initiated. But the pilot period of time, a lot has been set in motion. project concerned with fire protection in tunnels is looked upon as a “total innovation”. “Whoever assumed that such an ambitious In the course of the project KAEFER has ac- innovation program would have three spec- quired excellent expertise, for one through its tacular developments to show for itself after successful execution of the commission for such a short time is from another planet,“ the fourth tube of Hamburg’s Elbe Tunnel and says Karl-Rudolf Friese. As of April 1st, the head secondly in connection with the Weser Tunnel of the CTS has also temporarily taken over commission, which is currently being carried the supervision of Strategicp Product Develop- out. Such expertise should be expanded upon ment. Friese and the other members of the p2 long-term with strategic goals in mind. “To team first had to set up certain foundations, do that,” Friese says, “we have formed a team which were necessary so as to give future pro- of specialists made up of employees from jects a sound basis. In choosing the team Hamburg, Bremen, Berlin and Rostock, whose members particular care was taken to find task is to develop KAEFER’s own fire protection experienced employees from all the divisions system for tunnels, this project being of crucial who are involved in the operative business importance to the Construction Division. But and have contact with customers. In the three this is not our only goal – fire protection is of workshops carried out so far the group relevance to any number of divisions. Indus- deliberated at length before the first official trial fire protection insulation is not only in p2 project was initiated: tunnel fire protection. demand for use in tunnels. We want to methodically develop a system which can be In the workshops one concern was to define used in many different ways.“ points of departure – for example to identify what factors prevent innovation at KAEFER. The participants in the project were recom- “At all the meetings we worked hard, mended by the supervisors of their divisions, sometimes late into the evening,“ Friese who play an important role in the p2 program. reports. “As regards the issue of innovation As Karl-Rudolf Friese points out, “we mustn’t at KAEFER in spirit alone; we must turn them inhibitors we learned more during the two days satisfy ourselves with promoting innovations into a reality. This is only possible, however, if there is close collaboration with the divisions, as they are the ones who must put our ideas into effect and sell them to our customers.“ For this reason the heads of the divisions were intensely involved not only in putting together the p2 team but also in selecting the participants for the tunnel fire protection project. “The heads of the divisions receive two pages of information on how things are going: first of all, from ‘their’ team members, second of all from us.“ Openness, trans- parency and patience are, as Friese points out, elementary pre- requisites for the success of p2: “We are on the right path, initiating innovations from which we will all profit long-term.“

20 Construction

Second tunnel: Weser Tunnel calls for precision supervisor of the Weser Tunnel project and an employee in the fire protection department logistics and assembly tells us. After fitting the Aestuver panels, the tunnel will not be completely round inside, Excursion – “Smoke Removal It is the largest construction project in the as the panelling will be attached using poly- Ceiling in 4th Tube of Elbe Tunnel” Lower Weser region, and the regions left and gonal configurations. right of the Weser have high hopes that it will promote economic growth. The construc- The design, the planning and the construction On May 28, 2002 an excursion to Hamburg- tion of the Weser Tunnel between Kleinensiel work must be prepared in detail and is time Othmarschen took place which focused on the (District of Wesermarsch) and Dedesdorf and energy-consuming. From the panels down smoke removal ceiling in the 4th tube of the (District of Cuxhaven) is proceeding at a ra- to the screws, all the materials must be Elbe Tunnel. pid pace – and KAEFER is in on the project. approved by the Building Supervisory Board. After our enterprise supplied impressive All fastenings must be made of noncorrosive AESTUVER, BAUTEC, FISCHER and KAEFER had evidence of its newly acquired know-how as stainless steel, for example – due to the ag- invited some 100 specialists from Germany concerns fire protection in tunnels during work gressive exhaust fumes of the traffic. A vent and neighboring countries to participate in on the fourth tube of the Elbe Tunnel, KAEFER system is integrated which is designed to guest lectures and a visit to the construction once again has this task – but under quite discharge the exhaust fumes. In case of an site, to find out about the planning, con- different conditions. accident there are also four cross-connections struction, production and assembly of the to the parallel tunnel. The Weser Tunnel was ceiling system. Whereas KAEFER’s task in Hamburg was to put up a Norbert Schmelzle opened the event with a newly designed fire protec- paper which vividly showed what great tion ceiling with smoke re- importance is given to fire protection in tunnel moval vents, the fire protec- construction at present. Contributions followed tion for the tunnel between which addressed these interesting topics: Dedesdorf and Kleinensiel consists solely of panelling. – Fire protection concept of the 4th tube of Each of the two tubes is 10.3 m in diameter, hollowed out in the same way the Elbe Tun- the Elbe Tunnel – what spoke in favor of a 1,632 meters long and is divided up into 1,088 nel was, using a giant drill with shield smoke removal ceiling? rings which are 1.5 m wide. The process of propulsion. The construction work has been – Digging the 4th tube of Elbe Tunnel using planning the construction work and the in progress since 1998. The tunnel is to be a drill with shield propulsion logistics of fire protection insulation has been opened up to traffic at the end of 2003. Some – Fire protection concept of 4th tube of going on for several months. The fitting work 20,000 vehicles will travel between Kleinen- Elbe Tunnel from the fire department’s will begin at the end of March or beginning of siel and Dedesdorf underneath the Weser. perspective – carefully directed extraction April 2003 at the latest and is to be completed of smoke and heat – safeguarding of within 5 months. Aestuver panels which are The decision to establish and organize a new escape and rescue routes 60 cm wide and 2.6 – 3 m long will be attached business area for fire protection in tunnels – Technical fire protection certification for to the rings using concrete nail anchors. That within the framework of a p2 pilot project the smoke removal ceiling sounds relatively easy, but it isn’t – one must shows that KAEFER has trust in its know-how – Analysis of smoke levels and be very exacting so that the grooves between in this area. gastightness of the smoke removal duct the panels are not too wide. At the end of the event the participants had A surface measuring 45,000 m2 must be the opportunity to view the construction site covered within five months. “That is in a double-decker bus and to get a backstage approximately 450 m2 per day – an enormous view of Hamburg’s new Elbe Tunnel. challenge for our logistics and assembly crews,” says Walter F. Möhl, national technical A large number of guests participated in the director of the Construction Division. Thus podium discussion which followed. All four of careful, exacting preparation is crucial, but that the enterprises were surprised at the keen worked out fine in the Elbe Tunnel. We might interest the guests showed in the event which lay in a supply of panels nearby, but otherwise they had hosted. Next year they will surely we will try to have the panels delivered directly meet again for an excursion to the Weser Tun- to the tunnels by trucks as needed. “We don’t nel. want to move the material unnecessarily, but instead use it immediately,” Olaf Holtz,

21 Shipbuilding

novelty. The KAEFER System Cabin KSC meets standards for fire protection class B15 according to IMO and adheres to the noise limits laid down by all leading classification agencies. We also devise system furnishing in compliance with the customers’ wishes. The individual modules can be combined in diffe- rent ways. A novel framework construction guarantees lightweight compact stability during transport. The cabins’ integrated rolling system guarantees accurate positioning on deck. The use of a plug-and-play system is an additional innovative feature of the KSC. The user-friendly plug principle makes for quick installation of all supply and disposal systems and reduces the assembly time to a minimum.”

After having elicited such a positive response at the SMM, the construction method will be reviewed once more at KAEFER in order to optimize it fully. Jürgen Reuter is convinced that the KAEFER System Cabin will assert itself on the market in the future. “In light of so many advantages it would seem that no one will be able to get around it!”

The KAEFER System Cabin KSC promises future success

When executing passenger shipbuilding The long months of work projects, the integration of cabins often poses needed to develop the system a real challenge. On any one ship as many as on the part of Jürgen Reuter 1,000 units might have to be installed, finished and co-workers from the ship- and connected to power supply systems and building/general contracting sanitary facilities, providing living space for department have paid off. With passengers and crew. As a rule many months the involvement of experienced of fitting work on board are required before advisors from the shipbuilding all of different functional and decorative units business, shipyards, electrical have been installed. “With the pre-fabricated engineering and air condition- cabins previously offered on the market it was ing, a system cabin has been possible to shorten the installation time on devised which eliminates the board considerably. Nevertheless the previous disadvantages, thus installation of cabins on board, including the offering an advantageous al- final assembly work and the connection to ternative to the pre-fabricated the various systems, has always been very cabins which the market has time and energy-consuming,” Jürgen Reuter, had to offer in the past. technical manager of the Shipbuilding Divi- sion points out, summarizing his experience. The use of such cabins is not limited to passenger ships. The With the new and as yet unique KAEFER Sys- KSC also offers an economic tem Cabin KSC, all these disadvantages will solution for the interior fin- become a thing of the past. The KAEFER Sys- ishing of deck quarters on tem Cabin KSC is a “pre-fab cabin” into which merchant ships or living quarters on offshore innovative plug-and-play systems have been platforms. Jürgen Reuter summarizes the integrated which reduce the time needed to advantages as follows: “We supply completely install the cabin on board from several days pre-fabricated, custom-made cabin modules to just under one hour. Two prototypes of the on location. Through the use of special ma- KAEFER System Cabin KSC were presented at terials these cabins are very lightweight. For the SMM shipbuilding trade fair in Hamburg the cabin walls one can choose between in September 2002 – with great success. conventional coated sheet-metal panels or “There was an enormously positive response,” LOLAMAT, a lightweight sandwich panel Jürgen Reuter reports. “Potential customers produced by KAEFER-subsidiary CFS. The from the domestic as well as the foreign standard delivery of pre-installed ceilings, market found our concept convincing. Specific floors, supply systems, sanitary facilities and inquiries have been made. complete interior finishing is an additional 22 Shipbuilding

exhibited in the showroom. KAEFER’s navy wall New navy showroom and ceiling system is particularly prominent. at KAEFER in Hamburg On a surface of approximately 75 m2, models for a wardroom, a briefing room, an office, a cabin and a medical treatment room, all fully In September of 2002, just in time for the equipped, are on display. “This showroom is SMM Shipbuilding Exhibition, our Hamburg optimally suited for demonstrating all the branch completed its KAEFER Navy Showroom. advantages of KAEFER’s navy wall and ceiling It was planned and carried out in cooperation panelling,” Bernd Wittorf, head of the navy department of KAEFER’s Shipbuilding Divi- sion is delighted to report. “Thanks to com- pletely functional electrical installations and a complete array of furniture the showroom KAEFER elastic floors on is very impressive.” KAEFER is making pre- parations for exhibiting other navy ship- yachts and luxury liners building products and systems. KAEFER floors are being used more and more for modern, sophisticated shipbuilding pro- jects. The reason is that these floors, partic- ularly elastic floors, make it possible to level out any structural unevenness of ship decks, allowing for level surfaces on all the decks of a ship and eliminating the need for steps. In this way complicated adjustments and unattractive interior finishing ‘solutions’ can be avoided. The special features of our floors with ALJO Aluminum Furniture Systems and allow for integration of fire protection, as the SITTE Electrical Engineering and designed several special KAEFER constructions have fire to attract navy shipyards, planning agencies, protection certification. and representatives of ministries of defense and international navy forces. Apart from Because the standards set for acoustics on products supplied by ALJO and SITTE (alu- ships, for example luxury liners and high- minum furniture and electrical installations), quality private yachts, become more demand- the whole line of KAEFER navy products is ing all the time, KAEFER floor systems are very popular. Constructions which are tailored to the individual location, taking into account cabins and interior finishing systems make it possible to adhere to sound level and vibra- New special lockers for navy tion limits – for example on the stern and compliance with the stipulations laid down above the engine room. The trend towards shipbuilding by the NATO, lockers for weapons, light, fast, vibration-reduced and quiet ships ammunition, mine detectors and explosives and the high standards which such ships must The navy department of KAEFER’s Shipbuilding have been delivered to numerous naval forces meet call for careful, detailed coordination of Division has put its long years of experience all over the world. The materials, dimensions the standards which are to be set for the with special lockers for the German Navy to and design of the lockers are tailored to each individual trades involved. Technical know-how good use on the international market. In customer’s individual needs. The lockers might is required, for example when it comes to be as small as a shoe box or some 4 cubic specifications concerning low-frequency struc- meters in size; some are made of conventional tural oscillations and vibrations or the inherent steel or anti-magnetic special steel, for frequency of structural elements and systems example, with or without a seawater-resistant on the ship in order to avoid system resonance aluminum alloy. Such lockers might be placed and with it an increase in the amplitude of on open decks or inside ships. The close floor oscillation and undesired noise. quarters on ships often require that the units be delivered unassembled. Thanks to a special Thus KAEFER’s aim is to assess, optimize and construction, assembly is fast and easy. If it adjust time-tested floor constructions as is required that such lockers be shock-proof, regards effectiveness and function in the low- able to withstand extreme climatic conditions, frequency range, which has not been have fire protection or be equipped with alarm particularly relevant in the past. Innovative systems, integrated constructions are available materials such as CFS’s newly developed floor which meet such demands. Ergonomy is also panelling, special spring elements etc. play given high priority: if the situation calls for an important role here. Together with Corpo- quick action, easy handling can be a matter rate Technical Services / Acoustics, measure- of life or death. ments of already installed flooring are being carried out as well as calculations for and examinations of model units. The results will form the basis for guidelines which are to be Exhibition Euronaval 2002, Paris incorporated into contracts for shipyards and their sub-suppliers in the future.

23 Shipbuilding For KAEFER this meant, to start with, that cerns cold store insulation for this com- painstaking plans for a huge number of con- mission!” tainers, pipelines and equipment in accordance with the USPH requirements of the American Aida II and III have lots of LOLAMAT health authorities as well as less restrictive KAEFER has put its high quality to the test in European requirements had to be drawn up. the building of the two “party-ships” Aida II KAEFERites Ralf Machirus and Susanne and III, which are intended to attract the Sonnenburg supplied designs for insulation, younger generation. These ships accommodate

From juice carriers to trawler extensions

At KAEFER in Bremerhaven life is never dull. refrigeration and ventilation. As construction Our shipbuilders’ know-how is well-known supervisor, Klaus Reimann implemented these and in demand among renowned shipyards plans together with the subcontractors. The all over Germany. In 2002 KAEFER was once actual building was one problem, but statics again involved in numerous ambitious pro- was also a concern. “The cargo holds of ‘Oran- jects, one of the most prominent of which was ge Sky’ are 30 m wide, 40 m long and 15 m the conversion of a bulk carrier into a juice high,” Dietrich Thöns reports. “In April and carrier. Since October 2002 the “Orange Sky” May 2002 we fitted the walls of the cargo has been plying between Europe and Brazil. holds with 14,000 m2 of Romanowski panelling (1.15 m wide, 100 mm thick, and with lengths KAEFER in Bremerhaven was busy carrying out of up to 14 m) using cranes and special tools. this task at the Lloyd Shipyards as well as It is not easy to load such long panels onto a the MTW Shipyards in Wismar for almost some 1,000 passengers. KAEFER one year. “The shipping company, which is installed the cabins and was in charge operated by several Brazilian citrus fruit of the passenger gangways and the farmers, kept wanting to make alterations,” decks in the public areas. Many says Dietrich Thöns, head of the shipbuilding LOLAMAT panels, manufactured by the department in Bremerhaven. In addition the KAEFER subsidiary CF-SYSTEMS GmbH, work needed to turn a more than 175-meter were used on the project. The Aida II long bulk cargo ship into a carrier which was delivered in May 2002. After a tour primarily transported orange juice from Brazil to the Mediterranean it is now at sea to Europe was tricky. “The natural juices are in the Caribbean. The Aida III is still kept fresh in slightly concentrated form by under construction in Wismar. Both means of a special refrigeration process,” projects were carried out by con- Thöns reports. “The juice producers had been struction supervisor Alfred Till. KAEFER working for years before they found the right installed its wall and ceiling system as solution, which entails refrigerating the room ship and mount them. Just try it!” says Thöns well as some 500 cabins on this ship. “Our in which the juice tanks are stored and slowly with pride. After completing the wall and floor components – a total of ten – are fitted on stirring the juices during the storage period.” insulation, it was time for the installation of schedule and with absolute precision, with a the 15 tanks, which each holds some 225,000 tolerance of one hundredth of a millimeter, liters of juice. The “Orange Sky” transports a by subcontractors in Bremen, Dülmen and total of more than 3 million liters of liquid. Wismar. This means that we also have to plan the logistics precisely so that operations run But that’s not all. KAEFER had the huge ceilings completely smoothly,” says Dietrich Thöns. of the cargo holds, measuring 28 x 28 meters, prefabricated at the MTW Shipyards in Wismar. Three trawlers cut up into two Then they were brought to Bremerhaven via and extended the North Sea-Baltic Sea-Canal on pontoons Another unusual project was carried out in and mounted to seal off the cargo holds using November and December 2002, the 7-meter floating cranes. As Thöns points out, “the tasks extension of three heck trawlers. To do this we had to carry out on this ship were Bremerhaven’s BREDO Shipyard performed something special. It was possible to utilize horizontal and vertical cuts on the fishing the Construction Division’s know-how as con- vessels “Bianca”, “Jan von Cölln” and “Su-

24 Products/Systems sanne” to cut them up into two, then extending them by adding a so-called mid-body. “All three ships lay in pieces at the docks. The sterns remained standing, and the foreship CFS: new developments, was held up by a floating crane. The mid- new opportunities joint was inserted using an additional floating crane and then the ship was welded together Thanks to its LOLAMAT wall and ceiling again,” shipbuilding expert Thöns says, panelling, KAEFER subsidiary CF-SYSTEMS explaining the procedure. GmbH is doing very well. This year the focus was on interior finishing of yachts, but also The ships were lengthened because they were on the development of new concepts and to be converted into carriers for fresh fish. systems for using LOLAMAT in building Until then the catch had been processed at construction, for which, as CFS’s managing sea and stored in a large cargo hold. “As many director Dr. Holger Cartsburg points out, as three tons of ice weighed down on the “several interesting package systems have lowest layer of fish. Thus although it was fresh, received certification.” Together with his the new KAEFER system cabins “KSC”. They it had suffered quite a bit under the load,” technical director, Holger Rhode, he hopes to can be made in any shape and design the says Thöns. In the future cargo holds only step up business by procuring contracts in customer wants, for example for use as con- “tuna tubs” will be used – insulated this business. Thus he has expanded his staff tainers which house workers on oil platforms polyurethane boxes which can be transported to include Arvid Uzolas, who started working or climate-controlled containers for hot via forklift and crane within the cargo hold for the CFS sales department in May of 2002. countries or containers to transport perishable and on the peer. That sounds easy, but it calls products such as foodstuffs or pharma- for an ingenious construction. Once again, LOLAMAT has excellent fire protection ratings ceuticals. “In other words, we are looking to KAEFER saved the day. “We had to design, and is also extremely lightweight – that makes find additional applications for LOLAMAT in build and deliver all the facilities ourselves, it appealing to every building owner. “In the other branches without neglecting our core as there is nothing on the market which would future, LOLAMAT will be used in hotels to panel shipbuilding business,” Cartsburg and Rhode have met the high demands. In doing so we shaft walls, for example,” says Arvid Uzolas. are summing up CFS’s activities. made use of our experience with fish steamers, Because CFS has had success in this direction, which we have had for decades.” every effort is being made to devise, get certification for and market additional ap- plications besides high-quality interior finishing for ships.

For one, CFS is collaborating with the Kemper company, which wants to devise modular, pre- Fire test on a panel shaft wall at the MPA fabricated, fire-resistant hot and cold-water (material testing institute), Dortmund meters for use in renovated buildings. LOLAMAT is also exceptionally well-suited for pre-fabricated room modules – for example

Successful cooperation between building industry such as resistance to wear and tear, toxicity in case of fire, fire protection, CFS and Shipbuilding Division noise insulation, weight, handling on board and many other concerns. LOLAMAT has “On the Aida II and III we numerous unique features,” says Thöns. have 2,500 running meters of passenger gangways which have all been fitted with LOLAMAT and have fire protection class B 15,” Dietrich Thöns, head of the shipbuilding department reports. All the walls and ceilings were designed and patented by KAEFER in Bremerhaven. Thöns is enthusiastic about the lightweight building material supplied by the KAEFER subsidiary CFS. “We haven’t had any warranty problems with our LOLAMAT systems or complaints on the part of the shipping companies to this day.” In the meantime word about the advantages of the LOLAMAT system has spread. “An archi- tect’s office in Hamburg is currently designing two 5-fire-zone ships which are approximately 200 meters long. We are collaborating with them with the aim toward having LOLAMAT gangway systems adopted as part of the building specifications.” If that works out, KAEFER would be involved in the construction work in any case. “LOLAMAT is a product which solves crucial problems in the ship-

2525 Products/Systems Dr. Cartsburg was highly praised for the presentation of his ideas at a meeting of the International Man- Make use of potential: agement Board (IMB) in August. “This imme- a division wants to diately led to a discus- sion and suggestions,” collaborate he tells. “By bringing together CFS, bemo- Let’s join forces! The Products/Systems Divi- fensterbau, GK-SYS- sion took the initiative in 2002 and made TEM, Recore Techno- intensive efforts to logies and parts of establish a wider MICROSORBER to form basis for success- one division, we are ful products and promoting product systems in the development and KAEFER Group. “To stepping up sales. do so we have Wherever acoustics or brought companies fire protection is called for, no one gets past ApartmentschiffApartment ship „The“The World“World” within the division us – and together we can utilize our large GK cable penetrations to form an innovative together and at the potential for new markets and developments!” system. We have also established close same time we have The various products which the division contact to the sales and distribution depart- continued, for ex- supplies are of interest to all countries in which ment of KAEFER’s French subsidiaries SK ample, to develop KAEFER is active – i.e. world-wide. And new Techniques and KAEFER WANNER with an aim products for fire ideas as to how and where collaboration with towards marketing LOLAMAT and RECORE as protection and innovative room acoustics, such other fields of the business could be well as GK-products in France; we are working as MICROSORBER,” Dr. Holger Cartburg, head implemented come up all the time. on special systems for our neighbor. And of the division, explains. Furthermore, the MICROSORBER has been very successful in division is always on the lookout for possible “One example are fire protection systems for Austria,” Holger Cartsburg tells. The efforts forms of collaboration within the company. yachts, which we have developed together which his division are making have really “We are sounding out all potential synergies with the yacht experts in the Shipbuilding started to pay off. and looking for ways in which individual Division,” says Dr. Cartsburg. “In this case we departments can benefit from one another.” combined LOLAMAT fire protection wall with

GK-SYSTEM GmbH steps up internationalization Günther Klein Industriebedarf – that is a thing In 2002 the GK-SYSTEM GmbH also changed of the past. The KAEFER subsidiary in Ahrens- their way of dealing with sales and distri- burg, which has been a successful supplier of bution. At a several-day-long meeting GK- a packing system, cable trays, tant ribbons representatives from eight countries famili- and fitting materials for the shipbuilding arized themselves with the company’s entre- industry, is now called GK-SYSTEM GmbH. “The preneurial philosophy. “Everyone should be completely in the picture and have the same acquisition material,” says Horn. “At the meeting the fundamental strategy of the GK distribution department was discussed and laid down.” There was also time to get to know each other and exchange knowledge and experience, however. Horn tells: “right after the meeting there was a whirlwind of activity – for Exhibition Euronaval 2002, Paris us a reason to repeat such meetings company, our aim being to develop a on a regular basis.” distribution plan exactly tailored to the French shipbuilding market,” says Olaf Horn. Over For GK-SYSTEM the European market has the mid or long-term we will reap the fruits become increasingly important. Italy, of such concerted efforts to step up interna- new company came about as a result of our France, Finland, Spain – here there are also tional activities. What’s important now is to efforts toward internationalization,” Olaf Horn shipyards which would benefit from GK concentrate on potential projects. from GK-SYSTEM explains. “In the future we integrative systems. “We are of the opinion want to expand our activities in Europe as that for certain markets a separate location is Such international efforts are reinforced by well as overseas and thus chose a name which imperative. KAEFER’s acquisition of the participation in various shipbuilding trade sounds good in any language.” In the course WANNER Group could move us a decisive step fairs, in such as Pacific 2002 in Sydney, of this process the company’s logo was also forward. For example we spent several days Seatrade 2002 Genoa, ONS 2002 in Stavanger, altered. presenting our products and ideas to Bruno SMM 2002 in Hamburg, Euronaval 2002 in Huriet from the French KAEFER Marine Paris and Europort 2003 in Amsterdam.

26 Products/Systems initiated in September 2002 and completed carried out by our co-workers in Monheim in in February of 2003 is proof of this fact: November. The building was ready for occu- Large commission: 18,000 m2 of MICROSORBER foil was installed pancy in December,” Divanoglu says, ex- 18,000 m2 of MICROSORBER for in the old and new ropemaking factory in plaining the time scheme. 18,000 m2 of Cologne-Mülheim. MICROSORBER – that amounts to 3,600 Bayer’s administrative building lengths of 1-meter wide and 5-meter-long The collaboration with the interior finishing transparent or translucent foil. department in Düsseldorf was exemplary, facilitating the early involvement of the The old ropemaking factory in Cologne-Mül- MICROSORBER department in acquisition and heim, which is in part a registered historic advisory meetings with the architects, monument, was turned into a five-story high- acousticians and building owners. The joint quality administrative building for the huge efforts of Jürgen Kummer and Recep Divanoglu Bayer chemicals company. An annex was ultimately led to KAEFER being awarded the added. In the old factory there are dome lucrative commission. In order to fulfil the ceilings which one did not want to conceal. demanding logistic requirements connected On the other hand the need to compart- with such a commission, the MICROSORBER mentalize the building into various kinds of workshop was optimized with the help of offices – small rooms, conference rooms and Corporate Technical Services. open-plan offices – called for the intelligent use of the tried-and-true noise control foil. “This is the largest MICROSORBER commission we have ever had,” Recep Divanoglu tells. Of course other interesting projects were Together with Horst Wenski he is in charge of executed in 2002. For example a pre-war marketing MICROSORBER. “Of course that indoor riding arena was turned into an speaks in favor of the product, but the com- exhibition hall for the Horticulture Exhibition mission poses a great challenge for us – after in Wismar (Mecklenburg-Western Pomerania). all, 80 % of the foil had to be pre-fabricated Here the acoustics were improved considerably and cut to size!” For this large commission, through the use of 1,000 m2 of MICROSORBER everything from procurement of materials and foil. Another project was the Municipal Savings A successful year for the Products/Systems Di- transport to the location down to installation Bank in Schwelm, where noise control in the vision and its MICROSORBER foil: the de-mand had to be planned precisely. First the per- partitioned consultancy rooms was increased for the sound-absorbing, microperfora-ted forated material was brought to the location by the use of the product. product which reduces noise levels con- on Pillauer Street in Bremen, was cut to siderably and is at the same time an attractive size there and then packed and shipped to element of design is increasing all the time. Cologne-Mülheim. “We started with the An extraordinary large commission which was production in September. The installation was

„Brand-new item“ at With the development of the new coolfire® of late been an extreme increase in new bemofensterbau: coolfire® system generation our subsidiary bemofenster- provisions for certification all over the world. aluminum profiles with high- bau GmbH proves once again that it is the Thus Dr. Cartsburg expects that there will be leading German manufacturer of high-quality a world-wide market for the new products. quality fire protection features transparent fire protection. “Architects can “We of course want the new doors and win- create thin, elegant and lightweight construc- dows to be at the disposal of all KAEFER tions which nevertheless meet strict fire enterprises. They look good, are considerably protection standards,” Harry Gütter, managing lighter in weight than previous products and director of bemofensterbau GmbH, is delighted cannot be distinguished from ‘normal’ doors to report as concerns the KAEFER-subsidiary’s and windows. Thus they are excellently suited expanded product portfolio. “coolfire® was for use in hospitals, large public buildings, designed in close collaboration with the Cor- high-rise structures and office buildings,” porate Technical Services laboratories and CFS Cartsburg explains. He is just as happy about employees. In this way we obtain fire protec- the effective collaboration on the project as tion features for doors as well as for façade he is about its potential uses. “Various systems which have not previously been departments and KAEFER companies worked marketed. Thus the KAEFER subsidiary now together to launch completely new products!” has an exclusive feature to offer: as an extremely comprehensive system and by virtue of its attractive design and technical features, „coolfire® is currently the leading product,” At the end of 2002 KAEFER-subsidiary bemo- Gütter points out. fensterbau GmbH in Weissenthurm has significant new developments in fire protection As head of the division in charge of these to show for themselves. High-quality doors developments, Dr. Holger Cartsburg is also and façade systems in fire protection classes convinced that the aluminum profiles, which G30, F30, F60, F90, T30, T60 and T90 are all are the fruit of two years of hard work, will the rage among architects these days – for call a lot of attention to themselves in the now bemofensterbau has an aluminum future. As he points out, “fire protection has product for the 90-minute class as well which become an increasingly important feature for is not only lightweight but also interesting to high-rise buildings; various catastrophes have look at. created an acute awareness of their impor- tance.” In the construction business, there has

27 Organization

10-year anniversary of KAEFER Rostock-Stralsund – a reason to celebrate

High spirits at the anniversary celebration in The KAEFER location has its roots in Mecklen- early September: The KAEFER branch in Ro- burg-Western Pomerania, at Rostock’s Neptun stock-Stralsund has been in existence for 10 Yard and the Volkswerft Yard in Stralsund. On years now! Some 200 KAEFERites, their October 1, 1990 KAEFER had taken over 71 partners, good clients and reliable suppliers employees in Rostock. Just 1 1/2 years later, celebrated the event on the huge roof terrace on February 1, 1992, the insulation division of of Stralsund’s old brewery. KAEFER’s manage- the Volkswerft Yard in Stralsund with its 62 ment was represented by Norbert Schmelzle employees was uncoupled and taken over by and the Shipbuilding Division by Manfred KAEFER. In 1997 the carpentry division of the Borowsky, Hans-Jürgen Gefken and Holger Sulz. shipyard in Stralsund also became a part of KAEFER. The new KAEFERites participated in “With beautiful weather and a fantastic view training programs and since then all com- of the sea and of the ‘Volkswerft’ in Stral- missions carried out in Rostock, at the Warnow sund, where our fitters put in several Yards in Warnemünde and in Stralsund have thousands of hours of work, we finally had a been completed on schedule and in keeping chance to get to know each with KAEFER’s quality standards. Whether it other better,” Sulz, commer- is a matter of express ships for Norway, multi- cial manager of the division purpose container ships for China or anchor- reported in regard to the handling tugs for Denmark – KAEFER is successful event. It was only involved in all important shipbuilding projects fitting that this anniversary in Eastern Germany and has an excellent should be accompanied reputation when it comes to insulation, by another one: Wolfgang sheet-metal work, cold-storage rooms, Pomplun, head of the ship- construction work and interior finishing. Today building department in 27 KAEFERites are employed in Rostock, 33 Rostock-Stralsund, has been in Stralsund. with KAEFER for 20 years! The guests from the two locations, which are approx. 80 km apart, were kept in good spirits by music and various artistic performances.

with other customers. In terms of KAEFER this After-Sales Service: means: “It is in our best interest to remain in contact with our customers. That creates a After the commission is situation from which both profit: the customer has better service and more frequent contact, before the commission and KAEFER gets important feedback on its performance.” “After the game is before the game” is an old piece of soccer wisdom. This also holds true Ideally the “after-sales” for after-sales service, which KAEFER is phase should become a focussing on more and more. Until now the “pre-sales” phase for new typical procedure for carrying out a com- commissions. “This way mission was: make a bid – accept commission contact with the customer – prepare for task – execute task – have com- comes full circle,” Geschke pletion confirmed and evaluate. “In the course says with conviction. In 2002 of projects contact with our customers has KAEFER initiated this “after- often been severed at the point,” says Oliver sales service” by conducting Geschke from the Industry Division. a customer survey. Our cus- tomers should express their Things should change now. “For us it must be wishes, tell us how they a matter of course to perform certain services assess our capacity to per- for our customers even after the commission form, how innovative they has been settled,” says Geschke. An apt every- think we are. “Of course we day example illustrates this need: “If a travel also interview our own employees. Where agency contacts me again after I have returned there are discrepancies between different from my trip and asks me whether I enjoyed assessments we take a closer look. That is it, that improves my opinion of this travel the interesting part,” Oliver Geschke tells. For agency – and I will be glad to do business in his eyes well-functioning relationships to with it a second time.” And if for example I our customers are the driving force of our complain about a bad hotel, this is an im- business. After all, after the commission is portant piece of information for the travel before the commission. agent, who can make use of it in dealings

28 Industry

Bio-energy – the alternative to fossil fuel

Nature has a future – and KAEFER will be there! KAEFER’s first successful commissions, which Over the past years the utilization of renewable were carried out by the Hanover and Leipzig forms of energy has been widely subsidized locations, show that KAEFER is making a name through legislative measures, and global for itself in this business. Between Septem- climate conferences like the one which took ber and November 2002, a bio-oil plant in place in Den Haag in the late summer of 2002 Magdeburg was insulated. KAEFER supplied show that clean energy from renewable and mounted the complete thermal insulation resources is a thing of the future. A market for six storage tanks, which consisted of for KAEFER as well – for in the meantime our mineral wool and a trapezoid sheet-metal insulation technology has a good reputation casing. A total of 4,000 m2 of insulation was among the builders and operators of biodiesel installed on the exterior, on equipment and and biogas plants as well as biomass power around pipelines. KAEFER took care of similar plants. tasks at the biodiesel plant in Bitterfeld. In two phases, one from May until October 2001 “We have been very direct in approaching the and the next from February until May 2002, potential customers in this branch. Particularly tanks, pipeline systems and equipment were in the planning phase of such plants we can insulated with almost 10,000 m2 of insulation influence important decisions which pay off material. A large amount of stainless steel for the customers later,” Says Oliver Geschke, pipelines and equipment was involved. Thanks who is in charge of the marketing & sales to robust planking made of aluminum quintet department of the Industry Division. KAEFER’s sheet metal the tanks in Bitterfeld are bio-plant initiative is an example of how the completely accessible. But that’s not all: In annually at a later stage. “In the future, if a Industry Division gets a foothold on new areas Tirpersdorf (Saxony) the Leipzig branch KAEFERite passes by one of the bright yellow of business and markets in which KAEFER’s insulated another plant and in Backensholz rape fields he can be pretty sure that these time-tested expertise is just what is needed. (Schleswig-Holstein) the branch in Kiel oil plants will be converted to fuel in one of To enter into this market, KAEFER made an insulated a biogas plant. the plants insulated by us,” Oliver Geschke appearance at the NAROSSA Trade Fair in says with a smirk on his face. On the average Magdeburg last June, its exhibit having been The performances of the bio-plants show that biodiesel costs 10 cents less than normal fuel. organized by Peter Schmidt (Industry Division in Germany renewable energy really has a It is already sold at more than 10,000 gas Hanover) and Oliver Geschke. This was the future. In Bitterfeld the first-stage annual stations in Germany and can be mixed with third time the event took place. It is becoming production of biodiesel made from rape oil conventional diesel. Biodiesel is made via a the leading trade fair for renewable resources will amount to 100 million liters. The plan is simple chemical process, so-called estering and plant biotechnology in Germany. to step up production to 150 million liters of rape oil and methanol. Considering how much energy can be saved using modern insulation systems, this was just the fair for KAEFER to exhibit at. “The fact that the consumption of raw materials and energy can be minimized by means of high- quality insulation shows that at KAEFER profitability and environmental protection go hand in hand,” says Oliver Geschke.

29 Industry Projects Industry

Key Account Management: “One face to the customer”

How does KAEFER present itself to large, In addition it is necessary to adhere to pricing supraregionally active customers? In the course policies which comply with the Key Account of many years our customers have often had Management’s processing strategies. In the several contact persons. Numerous business case of customers in Germany with whom we cards from heads of divisions and business have large skeleton contracts this Key Account locations, sales and distribution employees Management task is already being carried out and project supervisors convey a colorful by the various locations. The Industry Divi- image of KAEFER which lacks uniformity, sion has developed a system for this. In this however. Everyone who has to deal with large way information flow is improved, and by customers organ- systematically izes his own form and efficiently of communication exchanging – certainly to the information advantage of the interfaces are cre- enterprise, but ated from which Difficult task at Devil’s Gorge: Certainly not a routine project, not necessarily we and our cus- which fitters from KAEFER in Ingolstadt carried out from from the perspec- tomers both pro- the beginning of September through December 2001 on tive of the enter- fit. As Hecht the “Devil’s Bridge” over the Inn near Soyen (Upper Bava- prise as a whole points out, “cus- ria). Over a length of almost 300 meters a 52-meter high crude oil pipeline had to be insulated – at temperatures and with a sense tomer services are as low as 15 degrees below zero! Large portions of the of the total pic- more consistent if 90 km long crude oil pipeline of the Austrian Crude Oil ture. “Our key cus- only a few per- Utilization in Germany beginning where it branches off from the transalpine pipeline which originates in Genoa to the tomers are always sons with a ‘holis- point where it reaches the refinery in Burghausen are taken care of well, tic’ viewpoint are underground. There the pipeline is well protected against but not in a sys- there to represent weather and fluctuations in temperature, but not on the tematic manner,” KAEFER. If they Devil’s Bridge. Here an electrical trace heating system was installed around the pipeline, which was then insulated says Helmut come together with PU-segments and sheet-metal jacketing to increase Hecht, head of the with the customer the pumping capacity of the pipeline by maintaining a Industry Division. “For this reason we several times a year, they can discuss, coor- permanent temperature of 20 degrees. Afterwards KAEFER insulated the pipeline with 100 % aluminum foil, PU- introduced Key Account Management in 2002. dinate and conceptualize current and planned segments, alu-bitumen tape, alu corrugated tape and alu- Following the motto ‘one face to the customer’ projects – whether in Germany or in foreign zinc sheet metal jacketing. The bridge has a suspension we want our most important customers to countries. In the past, employees at individual construction from the year 1965. The insulation work had have only a few contact persons.” locations who met with customers did not have to be carried out using suspended scaffolding, the components of which required individual TÜV approval. the capacity to address the supraregional This scaffolding had to be moved 134 times, during which Hecht does not deny that initially some had interests of the customer in the required form.” specially constructed cable winches were used to assure strong reservations concerning Key Account safety. The unusually cold temperatures as well as rain, wind and snow demanded a lot of the KAEFER fitters, who Management, the reasons for which lie in the These measures are designed to establish an had to have a good head for heights. The bridge did justice past. “The insulation business is a difficult active sales and distribution department and to its name. Despite the extremely difficult conditions the business which depends on diverse kinds and to find a strategic basis for planning our insulation work was completed on schedule. sources of information. Many of our employees business activities long-term. The benefits of have established very good connections with Key Account Management are documented by our customers and ask themselves why Key projects on the European market platform. Account Management is now getting into the “The Industry Division’s Key Account Manage- New Methocel train in Stade: In close and time-tested collaboration between KAEFER in Hamburg and its customer act. Yet we succeeded in convincing them of ment offers its customers integrated services. Dow Chemical the new construction of a Methocel train the need for this measure – of course taking In agreement with collaborators on the and the expansion of the already existing old plant in into account their rich store of experience. domestic and international market we are the Stade was carried out They were the only ones in need of ones to pursue potential projects if necessary,” between March and No- vember of 2002. Metho- persuasion,” says Hecht. “All our customers says Hecht. “In the past customer services cel is a cellulose ether fundamentally welcome Key Account Manage- were such that we probably would have found which is used as an ment. Key Account Management calls for a out about such potential projects too late or added ingredient or thickening agent – for great capacity for teamwork on the part of all not at all, and thus wouldn’t have gotten example in the construc- our employees; only as a team can we meet involved on a supraregional scale,” Hecht tion industry (for plaste- the challenge.” points out. He also knows that Key Account ring), in wallpaper paste, Management only works if the contact with or in processed form in the food industry (corn In dealings with customers who are active on the company’s operative employees is good: flakes). The step taken by a nationwide or Europe-wide basis, the “We are of course happy to incorporate our Dow in Stade resulted in problem of customer service is aggravated employees’ practical experience into our an increase in production capacity of some 30 %. even more. For this reason it is imperative strategies. Internal and external developments At peak times some 30 that in the case of important customers of are taken into account and acted on so to KAEFER fitters were in key businesses all locations which have direct assure a good market position in the future.” action. 15,000 man hours were required to insulate 25 or indirect contact to the customer receive all In this way the Industry Division also hopes containers of various sizes as well as 3,500 m of pipeline insulation up to DN 600 and some 1,800 flange and information on projects and problems which to contribute to the further internationalization armature caps. The tasks included the complete heat, cold arise from our dealings with such customers. of the KAEFER Group. and noise insulation, fire protection insulation as well as various special metalwork, for example in connection with the remodeling of the measuring station.

30 105 noise control panels for Brazil: The technical noise Insulation behind bars: IMTECH (formerly Rudolf Otto control department of the Industry Division executed an Meyer) commissioned KAEFER Nordhausen to insulate 16 important commission for KAEFER-RACO Engineering, a total km of pipelines in VW’s new spare part center in Kassel. At of 105 absorption baffels made of stainless steel to be peak times 8 fitters were involved in this task from February used for fine stacks in two Brazilian power plants in Norte Fluminense and St. Cruz. For KAEFER it was in particular a logistic challenge, as procurement of materials, production, personnel and transport had to be completely coordinated. “This was an unusually large scale task for us,” Holger Svensson, head of the technical noise control department tells. 130 tons of sheet metal and 125 tons of very heat- resistant mineral wool were used to form 0.5 m-high, 6.7 m-long and 2.85 m-wide panels. For the production a hall

until June 2002. They fitted some 20 stations and substations as well as control stations for the heating in the individual parts of the hall with sheet-metal casing. Some of these stations were encased by metal bars to protect the easily breakable fittings from possible destruction by forklifts and lift trucks.

in Delmenhorst with a floor surface of 1,500 m2 was rented General contractor concept for BEB-natural gas processing from April until August of 2002. There 6 welders worked plant: At present, the KAEFER Industry Division is in charge feverishly to meet the deadline for the flue stacks buffles. of a large-scale commission which will initially take five “We had a very tight delivery schedule,” Svensson reports. years to complete. KAEFER is acting as general contractor As it turned out, the project was a success. The customer for maintenance work on BEB’s plant in Grossenkneten, was extremely satisfied with the quality and the way things one of the largest producers of crude oil and natural gas were handled. in Germany. The enterprise is working in collaboration with J.H.K. Industriebeschichtung GmbH, but KAEFER is in charge of the business side of the commission. All orders for maintenance work are directed to a coordinator com- missioned by the consortium, who organizes and coordinates the work within the consortium. This involves Commission from chemical plant in Osterode: Babcock of scaffolding, pipeline/steel construction, insulation, sulfur Leverkusen commissioned KAEFER in Nordhausen to transport, in-firm transports, surface protection, cleaning, insulate all the pipelines and cable ducts which were non-destructive materials testing (X-rays, ultrasound installed in the course of the expansion of the American measurements), fittings and machine technology. The trades Sun Chemical plant in Osterode. They were first insulated which do not belong to the consortium’s core business are with PU-segments for pipes and then covered with acquired on the free market. aluminum sheet-metal jacketing. The KAEFERites who were in charge of these tasks from February until July 2002, as many as 15 at peak times, also insulated various containers, fittings and aggregates. The American enterprise, which operates a paint factory for foil in Osterode, expanded its capacity with the annex considerably.

Insulation work in Eichfeld’s Neunspringe Brewery: The water for Neunspringe beer made by the Neunspringe brewery in Eichsfeld, in the region between Göttingen and Nordhausen, comes from nine sources. In the only private brewery which survived the German reunification, KAEFER in Nordhausen insulated three cylindrical-conical fermenting tanks with PU foam and aluminum sheet metal between June and August 2002, delegating the task to three of its fitters. The polyurethane foam was fitted by members of KAEFER’s Hamburg branch. In addition various pipelines, containers and armatures had to be insulated with mineral wool and aluminum sheet metal.

31 Projects Industry

KAEFER involved in new BASF plant: KAEFER Pfungstadt has been carrying out a new large commission since March 2002 for BASF AG. In Ludwigshafen the chemical group modernized its ethylbenzol and styrol production using state-of-the-art technology. KAEFER supervised the business side as well as the construction work involved in this ambitious project. At peak times 68 fitters are busy installing a total of 32,500 m2 of pipeline insulation, 5,000 m2 of container insulation and 1,000 m2 of fire protection. Operating temperatures as high as 890 degrees called for high-quality insulation material, which among other things meant 700 m2 of Microtherm and 6,500 m2 of ceramic fibre mats as well as a special construction made of heat-resistant stainless steel (DIN 1.4828) with patented

KAEFER in on airport terminal project: KAEFER in Munich is currently involved in a large, prestigious project. At the Franz-Josef-Strauss Airport on the outskirts of the city, “Terminal 2” is being built at a cost of 1 billion euros, and will be completed in 2003. The prognosis is that by the year 2010, the number of passengers will double, amounting to 40 million passengers annually. KAEFER is involved in a work group in charge of high-quality heat and cold insulation as well as fire protection; in the two- year construction period a total of 50 fitters are at work here. Terminal 2 is to be used exclusively by the German Lufthansa AG and its partners. This is why Lufthansa has financed 40 % of the project. Munich Airport is at present number 9 among the largest European air travel centers. At the new terminal it will be possible to make 24 airplanes ready for take-off simultaneously.

spring extenders. The new EB/SM plant in Ludwigshafen is replacing a 30-year-old BASF plant. It produces 550,000 tons of styrol annually, which is processed to make plastics. These are used for packaging, electrical equipment, the manufacture of vehicles, heat insulation and for various purposes in the construction industry.

Insulation work at a CHD-plant: KAEFER in Ingolstadt’s task in connection with the remodeling and expansion of the Extensive involvement in new ethane cracker: When as Bayernoil-CHD plant in Neustadt, 30 km from Ingolstadt, many as 140 fitters from KAEFER Monheim work together was to carry out heat and noise insulation as well as fire on a construction site it must be a large project. From May protection measures from January until June of 2002. At 2001 until July 2002 KAEFER was involved in the installation peak times 40 KAEFERites were involved in insulating, of a new ethane cracker in Köln-Worringen. It is operated among other things, an 800-ton reactor with 270 mm thick by the BP Cologne (previously EC Erdölchemie), a subsidiary heat insulation and fire protection on the column frame. of BAYER AG and the German BP AG. With the construction In addition work was done on pipelines and heat of an additional tract for the ethane cracker, the enterprise exchangers. Bayernoil – an enterprise owned by the German increased its capacity by 200,000 to a total of 1.5 million BP AG Group, Ruhr Oel GmbH and AGIP Deutschland AG – tons of ethylene annually – an investment which takes the converts crude oil products into liquid gas, fuel, heating world-wide increase in demand for ethylene into account. oil and bitumen. The remodeling and expansion was carried It is a pre-product necessary for the production of out to increase the plant’s capacity and – thanks to new polyethylene or ethylene oxide, for example. 25 % of processes – the output. KAEFER Monheim’s commission involved cold insulation – in part in connection with noise insulation – and the other 75 % involved heat insulation. A total of 7,200 m2 of containers, 20,200 m2 of pipeline and 8,000 m2 of caps Pipeline insulation for large-scale BAYER project: Bayer Chlorine plant for BAYER AG: Work on the fourth chlorine were insulated. Chemicals has invested 170 million euros in a new plant of its kind was performed by KAEFER’s Hamburg toluylendiamine plant (TAD) in Dormagen in order to branch from September until December 2002 in BAYER manufacture a pre-product of polyurethanes more Chemicals’ Brunsbüttel plant. In the HCI-4-cell room, economically in the future. KAEFER has been in on the insulation work on the pipelines and containers was carried project since September 2003. In collaboration with out, and the cell-room was integrated into the already Reinhold & Mahla, the KAEFERites have received a large existing facilities. The plant will increase the capacity of commission for heat and pipeline insulation. The plant in the Brunsbüttel production site by 25 %. It is used to Dormagen is one of the largest production sites of its kind produce chlorine, which is derived electrolytically from world-wide, and employees of the KAEFER location in hydrochloric acid; the chlorine is needed to produce Monheim will be at work there until December 2003. BAYER isocyanates. The plant requires an operating amperage of will launch its production of 200,000 tons of toluyl- 12,000. As skeleton contract partner, KAEFER has been endiamine annually in the second half of 2003. Then Bayer’s involved in projects of this kind for the BAYER AG since Leverkusen and Brunsbüttel plants will be supplied with 1974. TAD from Dormagen as well.

32 Projects Construction

Noise insulation for operating room of printing presses: When millions of issues of “BILD” or “DIE WELT” are printed by the Axel-Springer Publishing Company in Ahrensburg daily, a lot of noise is generated. The huge printing presses, which spit out as many as 40,000 newspapers hourly, produce around 110 decibels in the low-frequency range. In order to reduce this noise in the operating room of the printing presses considerably and thus to comply with the guidelines of the Workplace Ordinance, KAEFER in Hamburg received a special commission – to fit the operating room of the offset-printing press with noise insulation. To carry out this special, demanding project KAEFER devised a suspended wall and ceiling combination which separated Tons of herring and flounder on the Island of Rügen: When the printing presses from the operating area. The noise beginning with next year’s herring season some 400 tons insulation wall consists of a steel pipe construction with of fish is put on the German and European market daily by large framed-in glass areas (2 x 2.60 m) and sheet-metal fishers in Sassnitz-Mukran on the Island of Rügen, this will covered plaster cardboard and doors with glass windows. be in part the accomplishment of KAEFER in Neu- The metal cassette ceiling has a sandwich element design brandenburg. KAEFER was involved in the construction of and an insulating, noise-absorbing effect. This newly the most modern fish processing center of the world. 100 designed construction was executed during the first building million euros were invested in this center on Germany’s phase, between May and July 2002. KAEFER is to receive 2 largest island. KAEFER in Neubrandenburg fitted 8,000 m additional commissions for this kind of work in 2007. 2 of façades, 20,000 m of inside panelling for walls and Thanks to this extremely innovative and highly effective ceilings, carried out all the dry construction work and fitted construction, KAEFER has developed a new area of 200 CR, DCR, fire protection and dry construction doors business. The system is already being recommended to as well as high-quality gates and windows. In addition a other customers. high-performance heating system was needed. Many KAEFER fitters and subcontractors were involved in the demanding work on the 14,000 m2 large center from January until December 2002. The 32-meter high deep-freeze tower has become a real landmark. In the Euro Baltic Fish Factory, which is important for the region’s infrastructure, some Upgrade of multistory buildings in Kiel: Once again, the 150 employees will in future process 50,000 tons of herring semi-public Land Development Society of Schleswig- and flounders from German, Dutch and Baltic sea territories Holstein hired KAEFER in Kiel as partial general contractor annually. to carry out the high-quality renovation of numerous residential units in the city on the Baltic Sea. In two phases KAEFER employed an average of 15 fitters for over a year who modernized one 4 and then one 15-story apartment building on Holtenauer Street. To do so KAEFER in Kiel worked together with KAEFER Entsorgungstechnik (asbestos removal) in Pfungstadt and Bremen to remove the old asbestos façade and replace it with a new Pelicolor façade (Eternit). In the lower areas ceramic décor was used, and new windows were put in. The old asbestos window sills were also removed. The former entrance of the multistory building was expanded, and one residential unit was added. In the underground garage the old car hoist was taken out to make room for new parking spaces. KAEFER also carried out demolition work of old elevator shafts, roof work and work on lightning rods. The Land Development Society Sugar refinery converted into Media and Design Center: manages a total of 20,000 residential units in the northern- The former sugar refinery on Frankfort street in Brunswyk most Land of Germany and in northern Hamburg and often was turned into a real jewel after remodeling work was grants commissions to KAEFER’s Construction Division. done. The building had been empty for 60 years before the industrial ruin was converted into the Artmax Center for art, media and design with high-quality office space and a restaurant. In the future some 900 people will work there. Between November 2001 and November 2002, KAEFER in Hanover supplied and fitted the entire interior finishing for this prestigious project, which covers an area of 9,000 m2. This involved dry construction, all kinds of ceilings – including acoustic plaster – noise control, fire protection doors and much more. The individual wishes of the leasers were taken into consideration. At peak times some 30 KAEFER fitters were at work on the large project. The extensive entrance hall with its transparent ceiling is a particularly attractive feature of the 4-story building. It was framed in by KAEFER using attractive perforated gypsum surfaces.

33 Projects Construction

KAEFER’s transparent ceilings for Heinrich Heine Arcade: KAEFER in Monheim played an important role in the Building shell in Hamburg-Lurup refurbished: As general complete renovation of the newly designed Heinrich Heine contractor for shell renovation the KAEFER façade/ Arcade in Düsseldorf and the two adjacent department refurbishing department in Bremerhaven was once again stores, Kaufhof and Carschhaus. The Rhine Railway in charge of a large commission for the SAGA Residential Company commissioned a large-scale redesign of what used Building Company in Hamburg. KAEFER was busy at to be called the Flinger Passage – the gateway to the old Lüdersring 1-97 in Lurup from mid-April until mid-September Deep-freeze storage depot: From June 2001 until January city and the subway as well as to Düsseldorf’s well-known 2002. The tasks of a total of 60 fitters had to be coordinated 2002 KAEFER worked as general contractor on a very tight shopping district. During the construction project, which on the construction site daily. They renovated 17,000 m2 schedule to carry out a prestigious commission for went on from October 2001 until July 2002, KAEFER installed of outside walls accommodating a total of 232 residential Kreyenhop and Kluge from Oyten near Bremen – the the transparent ceilings. In the underground passageway, units in 4 2-to-4-story high buildings. The shells were building of a deep-freeze storage depot as well as the now called the Heinrich Heine Arcade, a transparent FORUM reinforced and insulated with 100 mm thick polystyrene refurbishing of an old building and the removal of its core ceiling was installed using a double profile grid and given a mineral décor plaster finish. All the balconies while the building was in operation. Perishable foods from construction. The dimensions of the individual squares with cement structures and railings had to be renewed, the Far East are now stored in the deep-freeze depot, which measure 6600 x 9900 mm and the axis dimensions measure has a surface area of 2,500 m2, before they are sent from 1650 x 1650 mm; all in all 1,176 m2 of ceiling were put up. Oyten to delicatessens in Germany and neighboring Now the passageway is illuminated by daylight. After European countries. KAEFER also finished the 300 m2 large conferring with the architects in charge of the project, a shipping rooms as well as 150 m2 of office space and ceiling measuring 121 m2 was installed in front of the main employee’s facilities. As general contractor our enterprise entrance to Kaufhof and Carschhaus. Furthermore KAEFER was in charge of the turnkey construction from start to was involved in the modernization of the Rhine Railway finish, including landscaping, access to adjacent roads and Customer Service Center in this arcade, putting up the infrastructure on the premises. At peak times 2 staff 1.745 m2 of Durlum suspended metal ceilings. members and 25 tradesmen were at work on this large project. KAEFER consulted extensively with the customers of the commissioning firm and the owner. Painstaking preparations and precision logistics guaranteed that the daily business of the company, Schmidt & Schmidt, was not impaired – a great achievement on the part of general contractor KAEFER in Bremerhaven.

and the floors were given colorful acrylic surfaces. KAEFER also modernized the outside doors and replaced the old ferroconcrete overhanging roofs with a lighter-weight, brighter steel construction with glass elements. The roofs of the buildings were resealed and fitted with 200 mm thick sprayed insulation. Despite the bad weather KAEFER executed the project smoothly and on schedule. SAGA in Hamburg often turns to KAEFER for such work. Some 250,000 persons live in the 95,000 apartments managed by the society – i.e. every eight inhabitant of Hamburg. Successful step towards higher-quality renovation: The renovation/general contracting department with the assistance of the façdes department of KAEFER in Bremerhaven completed a large project in an eastern district of Berlin half a year earlier than planned. The task was to renovate a large housing development in Adlershof which was built between 1930 and 1937 and is classified as an historic monument. As general contractor, KAEFER employed some 200 fitters in more than 30 trades for work on a total of 502 housing units. After renovating many slab buildings, this was the division’s first extensive commission which had to meet the standards laid down for historical monuments as well as those for ultra-modern living. The city district was awarded a prize for its successful efforts to restore old buildings. As a result of its good performance, KAEFER has received follow-up commissions in Berlin; it will carry out the project Adlershof II, for example, and has been hired to turn former factory buildings into lofts.

34 Projects Construction

KAEFER product, bly halls of production plants. As for statics, and it is in for the lighting and air conditioning – KAEFER has ‘long run’. the answer. “The beauty of the KAEmobile system is its flexibility,” Peter Mahn explains. KAEmobile – KAEFER’s “beetle” KAEmobile walls “It can be put up and taken down quickly are in particularly and is thus a very versatile room divider. And high demand in the esthetically speaking, KAEmobile walls also automobile, aircraft have a lot to offer, for example in the way of and aerospace in- glass partitions or walls with fine wood ele- dustry, where food ments.” In order to step up sales even more, is processed, in administrative buildings and KAEFER has initiated an information campaign production plants – in places where purely with new brochures – to make sure the product functional demands must be met but where continues to run and run and run. high standards for fire and noise protection are set. “In dry construction, KAEmobile walls “Without Peter Mahn we never would have reliably fulfill their purpose – and they are had such success,” says division head Jürgen better and cheaper than those of the compet- Wieters. “For example our two-story KAEmo- itors,” Mahn reports. Several exceptional bile hall installations are in high demand. They examples show how popular KAEmobile are designed on the computer. Via email, our solutions are: KAEFER in Hamburg installed 3-dimensional CAD-blueprints are optimized lots of it at the Airbus manufacturing works in by all people in charge of planning. At some Finkenwerder, and KAEFER in Monheim used point the go-ahead is given. Thinks couldn’t it for several car dealers in the Düsseldorf work more smoothly.” area. At Mercedes in Bremen two hallways “This is our equivalent to the VW beetle,” were laid out with 273 meters of it! “Who Peter Mahn proclaims with a wry smile when besides us makes a product like this in such he speaks of “his” KAEmobile walls. “They lengths?” Mahn asks himself. run and run and run.” This is of course a play on words, for in German ‘Kaefer’ means In the meantime we really know our product, ‘beetle’. The project supervisor in Bremen’s and customers appreciate and take advantage interior finishing department is satisfied, of that fact. For one, KAEmobile partition wall “because of late, these walls have really systems are used in foreman’s offices and experienced a Renaissance. This is a perfected control stations on shop floors and in assem-

IT-security: KAEFER offers high- quality consulting and complete- package interior finishing services

“People become more and more dependant on information technology all the time, and huge amounts of data are collected digitally – but what happens if they suddenly all disappear?” Jürgen Wieters, head of the interior finishing department of the Building Division in Bremen/Bremerhaven, has addressed an urgent problem for many enterprises – the safety of their server rooms, in which main- frame computers store data day and night. Often these rooms are not adequately pro- questions. Fire protection long ago stopped missing is risk awareness. But if the data of tected against damage, Wieters says, and most being the only concern: moisture, corrosive online banks is gone or 300 people in an office enterprises are not aware of the risks involved. fumes, magnetic interference fields, pressure building can’t work because the server is One often only thinks of the hard- and soft- from explosions, radiation, dust or water used ruined, this results in immense subsequent ware. But an all-round safety concept also calls to extinguish fires can endanger servers and costs which those in charge of business often for physical, i.e. structural protection of server data. And practically no one knows that server do not think of.” For Wieters, comprehensive rooms. This is often neglected. rooms must also be gastight and burglar-proof. consultation concerning these questions together with a well designed complete Wieters has acquired comprehensive know- EU Standard 1047-2 lays down tolerance limits package of interior finishing services which how in this sector, and KAEFER has entered for hard- and software. The maximum limits includes high-quality protection for server into a strategic partnership with the special- for magnetic data carriers are 50° C and 85 % rooms is an essential feature which puts us ized firm Lampertz, which, like KAEFER, builds relative humidity and for hardware 70° C and ahead of the competition – “in keeping with server rooms. “Many firms do not know that 85 % relative humidity. If DIN 41 02 is adhered our p2 campaign!” in the case of badly protected server rooms to, these levels are rarely reached. enormous problems with clients and insurance companies which offer breakdown coverage “Our system also offers modular adjustments can arise.” For this reason Wieters has to the physical and technical conditions of developed a comprehensive program which the location,” Wieters says. “What is often provides information concerning all currently necessary structural and technical components for IT security and concrete answers to

35 Organization “Although it is not easy to introduce or alter favorizes this as a long- a standard item at KAEFER, we awarded a term solution. And Safe and elegant – the new bonus for this suggestion. Cost and safety there is an aesthetic factors were decisive,” Hans-Joachim May, side to all of this. KAEFER-screw head of KAEFER’s Employees’ Suggestion Pro- “As we know, beau- gram, said in justification of the decision. The ty is in the eye of new screw has advantages for installation the beholder, but the evaluation committee work. “Using the necessary tool, it is possible was unanimous in their opinion that the new to hold the screw in any position; it remains screws are much more elegant than the firmly attached to the tool. Previously this was previous ones, making sheet-metal elements only possible if one used magnetic bit screw which are attached with screws more drivers and metal screws, but not if stainless attractive,” Hans-Joachim May tells. “I want steel was used,” May explains. Frequently the to encourage all our employees to purchase fitters had to fixate the often sharp-edged and use the screws in the future except in screws with their fingers, thus risking injury if cases where customers prescribe other speci- a finger got pinched, for example. And if the fications.” fitter lost his grip on the sheet metal he was attaching, he ran the risk of damaging the metal surface.

The new screw is devised differently. It is simply stuck onto a square bit and driven in using the matching tool. Whether one uses It is only a few millimeters long but it has a metal or stainless steel screws, they can very special significance for KAEFER fitters: always be tightly screwed in. Danger of fingers the tried-and-true standard screw. Until now being pinched is avoided. And the new screws it has had a hexagonal grooved head, but are also approximately 9 % cheaper than were this screw has gotten competition, which is the ones previously used. The bits to match to say, it is going to be replaced. The “round- are as much as 3 euros cheaper than the bits head tapping screw with square socket and needed for the hexagonal roundhead screws. groove” is the screw of the future. It is an The new bits must be purchased, of course; idea which Peter Dieckmann from Corporate they are not available on all construction sites. Supply Management submitted to the But since only about 1,000 bits are needed Employees’ Suggestion Program. annually, the Employees’ Suggestion Program

Work safety requires international Therefore Hans-Joachim May wants to introduce the ANSI standard at KAEFER. ANSI basis of comparison stands for “American National Standards In- stitute”. “This means that accident index Who works more safely – KAEFER in Finland, numbers are defined according to a certain KAEFER in Germany or KAEFER in Malaysia? pattern, which for example is used world-wide Until now, no one knew, because no com- in the petrochemical industry.” As an parative investigation of work safety had been internationally operative enterprise, KAEFER conducted. “Every country, every industry, needs international standards for work safety, every firm establishes its own standards for May claims. “If I say that my projects are work safety statistics or has to comply with organized according to DIN, then the first thing different national regulations,” Hans-Joachim international clients ask is what that is!” In May, head of Corporate Work Safety Services concrete terms this standardization should be New glove poster issued by Corporate Work at KAEFER says, describing the situation. This implemented in such a way that the Corpo- Safety Services: “Work safely – enjoy what situation should soon be changed: May wants rate Work Safety Services collects, evaluates you do” is the motto for a new poster put out to start an initiative to introduce a uniform and visualizes accident statistics for all KAEFER by the Corporate Work Safety Services which standard at KAEFER so that in the future our locations on an annual or semi-annual basis now hangs on all German-speaking con- enterprise will have an answer to this question. according to certain guidelines. If there is to struction sites. “We want to make our em- be a basis for comparison, there must be exact ployees aware of the fact that often gloves Work safety is no trivial issue – after all, in definitions for kinds of accidents. “In some are worn which are not suitable for a certain 2000 there were almost 1.6 million accidents countries accidents are counted as such if the task,” Hans-Joachim May, head of the work on the job in Germany. The Trade Association employee misses even one day of work, and safety department at KAEFER says in applies the so-called Q1000 index, which in other countries only fatal accidents are explanation of the campaign. “More than one indicates the number of accidents per 1,000 counted,” May explains to illustrate how third of the injuries which occur at KAEFER employees, to ascertain an index number. “In differently accidents can be defined. “There are cuts on hands and fingers – reason enough other countries there is nothing like this,” May are companies in the world which present for us to create this information poster.” May explains. “There work safety is the task of fantastic accident statistics with low accident no longer accepts excuses like unavailability government institutions, and accident in- rates – but without saying what these statistics of suitable gloves or unawareness of better surance and compensation are different. For are based on.” solutions. “On the poster we show which types this reason it is very difficult to compare of gloves there are and how they are used – numbers – there is no uniform basis for doing KAEFER will not be one of these companies. ranging from special gloves for working with so.” The concrete impetus for starting the work thin sheet metal down to beading gloves and safety initiative came from the International fingerless gloves for working at rotary tables. Management Board – for they know that for a world-wide group like KAEFER, transparency and comparability are important.

36 Works Council

There has also been a change in the makeup Works Council elections 2002: all of the Corporate Works Council. At the New European constituent meeting at the end of May 2002 locations, all members the board and the committees were elected Works for the next 4-year term of office. The board Council at In spring 2002 Works Councils elections at was also expanded to include an additional KAEFER took place. The Corporate Works member. The board consists of Jürgen Carstens KAEFER Council thanks every one for the large turnout (Hamburg) as chairman, Klaus Dworatzek (Düs- and wants to inform KAEFER’s employees of seldorf) as deputy chairman, Holger Matthes In the last issue of the makeup of the individual Works Councils (Pfungstadt) as secretary and Gerold Knapp k-Wert we reported committees. Each of these committees works (Bremen) as Group Works Council chairman. on problems with- independently and self-reliantly. Here is an in the European overview of the various locations (in The nine-member Corporate Works Council Works Council. Now parentheses the number of members for each board includes Jürgen Carstens (Hamburg), things are looking up! After a successful visit Works Council): Klaus Dworatzek (Düsseldorf), Holger Matthes by the Council’s chairman, Holger Matthes, to (Pfungstadt), Gerold Knapp (Bremen), Bernd all the KAEFER locations in Europe, the Council Seidel (Hamburg), Rudolf Gregetz (Pfungstadt), has now resumed its work. On September 13, Heiner Lippert (Bremerhaven), Alfred Walter 2002 the newly formed European Works (Hanover) and Rolf Schmidt (Stralsund). The Council convened in Saarbrücken to begin with Economic Committee of the enterprise consists their tasks. To start with, a new board was of nine persons (four executives and five elected made up of the following members: employee representatives): Jürgen Carstens (Hamburg, chairman), Bernard Sudendorf (Cor- Chairman: Holger Matthes (KAEFER Pfung- porate Headquarters, chairman), Sabine Manig stadt); deputy chairman: Rafael Fernández (Corporate Headquarters), Hans-Jürgen Gefken Gomez (KAEFER Aislamientos, Spain); (Bremerhaven), Helmut Hecht (Bremen), Klaus secretary: Gerold Knapp (KAEFER Bremen); Berlin (3): chairman Peter Limberg, deputy Dworatzek (Düsseldorf), Holger Matthes additional members are Klaus Dworatzek chairman Hagen Dietrich; Bielefeld: spokes- (Pfungstadt), Gerold Knapp (Bremen) and (KAEFER Monheim), Engelbert Hajszan (KAEFER man Heiko Hirnschal; Bremerhaven (5): Alfred Walter (Hanover). The Economic Austria); Federico Calleja (KAEFER Aisla- chairman Heiner Lippert; deputy chairman Committee has the task of consulting with mientos, Spain); Lionel Constant and Jean-Luc Detlef Schmidt; Hanover (5): chairman Alfred the company’s management on economic Piquard (both KAEFER WANNER, France) and Walter; deputy chairman Manfred Nagel; issues and informing the members of the Dag-Gunner Rolland (KAEFER Isolerings- Munich (5): chairman Sven Linge, deputy Works Councils about such issues. tekniikk, Norway). Unfortunately no repre- chairman Markus Listl; Pfungstadt (5): sentative was present from Finland. We thank chairman Holger Matthes, deputy chairman Gerold Knapp (Bremen) from KAEFER Isolier- the managements and employee represen- Rudolf Gregetz; Düsseldorf (7): chairman Klaus technik, Karin Pokuta (Düsseldorf) and Jörg tatives for their cooperation and willingness Dworatzek, deputy chairwoman Karin Pokuta; Stahlkopf from Service- and Wartungs-GmbH to support the European Works Council,” says Kiel (3): chairman Wolfgang van Wickeren, in Stralsund were elected to the Group Works chairman Holger Matthes. deputy chairman Axel Blass; Hamburg (7): Council. As yet we have no information as to chairman Jürgen Carstens, deputy chairman who was elected by the other companies and At the meeting in Saarbrücken there were also Bernd Seidel; Stralsund (5): chairman Rolf subsidiaries. words of thanks for the long-time deputy Schmidt, deputy chairman Felix Beyer; Bre- chairman, Engelbert Hajszan. For health men (11): chairman Gerold Knapp, deputy reasons he decided not to campaign for re- chairman Hans-Georg Evermann. election. Hajszan was one of the real pioneers and an executive of the European Works Council from the very start. He is still a member of the extended Council. There was a lively and constructive discussion on the report Thanks to the deserving Works Members of Works Council inform presented by managing directors Peter Council members employees of important issues Hoedemaker and Bernard Sudendorf (head of Corporate Legal and Personnel Services) re- In the period between 1998 and 2002 four The various members of KAEFER’s Works garding the economic situation and personnel employees left the Works Council, and in doing Council will continue to keep employees issues at the various European locations as so, the Corporate Works Council as well. Wulf informed of important new developments in well as world-wide KAEFER activities. In Nöhrenberg (Bremen), Klaus Knickmeier the enterprise. For in economically difficult addition aspects of the European Works (Hamburg), Hermann Böning (Pfungstadt) and times it is important to have a strong Works Council’s future tasks were discussed, among Günter Achsel (Rostock) are now enjoying their Council. Its members can only be strong if all other things the drawing up of European well-deserved retirement. We are all indebted the employees stand behind them. Since 1998 agreements for the benefit of KAEFER to them. We will miss their expertise and the company has really begun to grow, slowly employees and an expansion of mutual cooperativeness in the Corporate Works Coun- but surely. The year 2001 was very successful. European activities – such as the exceptionally cil very much. In particular we want to thank In particular there were positive developments well-organized KAEFER soccer tournament, in Wulf Nöhrenberg, for many years the head of in the Construction Division. All KAEFERites which the members of the European Works the Corporate Works Council and Klaus Knick- contributed to this success. Even though the Council participated as spectators after their meier, previous head of the Group Works company did not fare as well in 2002 as in meeting in the city on the Saar. Council, for their commitment far beyond the the previous year, this is not our fault as call of duty. For the most part, their ideas a company, but rather due to a lack of were put into practice. We wish them well for investments on the part of our customers, a their years of retirement. distorted market and in part a considerable degree of illegal dealings on the part of some so-called enterprises.

37 Organization the entire eastern region including the branches in Hanover, Magde- burg, Nordhausen and Berlin Fast aid for our joined forces and got together 1,155 euros. “Other KAEFERites flood victims from the flooded regions com- bated the rising water, had to One thing is for sure: when KAEFERites are in sleep in emergency accommo- trouble, they are not left alone. When the dations and anxiously monitored “floods of the century” befell the eastern part every little increase in the water of Germany and Bavaria in August 2002, level,” Michael Becker reports. In leaving destruction in their wake, two KAEFER the following weeks KAEFER employees and residents of Wittenberg-Pratau, fitters worked frantically against Thomas Hiller and Silvio Timm, were directly time on numerous projects, for affected. As employees of the Leipzig branch example in Dresden, where they they had been assigned to the SKW Piesteritz wanted to get all the long- construction project. “They were not only distance heating systems back into operation helpers, for example members of volunteer evacuated for days, but also suffered great before the cold season set in. fire departments who went to the east in this material damage, which included the function, we heard about problems they had irretrievable loss of personal belongings,” In Bremen there was also a lot of consternation with their employers,” Knapp later reported. reports Michael Becker, supervisor of business over the devastation. On the spur of the “That made me all the prouder that KAEFER activities in the east at KAEFER’s Hanover moment, Works Council chairman Gerold acted in such an unbureaucratic, flexible way location. Knapp recruited other KAEFERites to go along and that they did not stand in the way of with him and give assistance. They helped to those who wanted to help.” KAEFER in Leipzig reacted immediately: many load sandbags onto trucks in Magdeburg. employees tried to ward off the worst by These were transported to the Lower Elbe; at providing active aid. In addition 570 euro were this time the region in which the masses of quickly collected for the two. Simultaneously water posed the largest threat. “From other

KAEFER Intranet: the framework is forms of communication not only to make which is connected with business operations, information accessible to the public, but also but is also of semi-private interest to co- there – let’s get going! within the company itself. For this reason workers has its place on the Intranet – i.e. KAEFER set up its own Intranet, information about company sports activities which has been in operation since or forms which must be filled in to order a August 2002. As yet it only provides company cell phone.” Curious? Take a look at a national platform but perhaps it will our Intranet. One glance will show just what soon ‘go international’. it has to offer – better than any description ever could. As opposed to the Internet, infor- mation on the Intranet is to be viewed Work to set up a KAEFER Intranet began in as ‘in-firm’ data, Ralf Peters, head of December 2001, the initial focus being on the Corporate Information Systems, Tech- technological basis for such a resource. In nology and Management explains. March and April of 2002, a core group Otherwise the Intranet makes use of consisting of Jens Juschkat (ZQM), Thomas the same technology which the world- Heuermann (ZT), Klaus Müller and Ralf Peters wide web operates on. Yet it is not (ZIT), Anke Gregorzewski (ZKW) and coordi- only possible to access information nator Luna Semara (ZIT) discussed at length from KAEFER’s Intranet, but also to the various information areas involved, the The KAEFER family is growing and growing – store information there, in so-called forums. design and the ‘rules of the game’ for our and with it the mass of information which can “Our goal is to use the Intranet as a central Intranet. The result was the establishment of and must be exchanged between the indi- pool for information and internal services,” a central pool in August of 2002 which vidual companies, divisions, departments and Peters tells. For new employees, for example, facilitates not only the exchange of information locations as well as employees. Yet much it can be a real storehouse of information between the managerial and the operative valuable information trickles away – high time concerning what happens when and where at level, but also among KAEFERites themselves. that our enterprise begins to utilize modern KAEFER. As Peters points out, “everything “We made sure that the areas which want to present themselves on the Intranet can set We remember our collegues Kröger, Lieselotte 05.04.2002 up their websites easily all by themselves,” who passed away Krüger, Horst 11.05.2002 Ralf Peters explains. In further steps the many Ludwig, Rudolf 04.08.2002 Beer, Friedrich 21.08.2002 Malkeit, Heinrich 10.09.2002 possibilities which this medium has to offer Burkandt, Alma 29.05.2002 Murken, Karl-Heinz 23.01.2002 should be utilized. As Peters points out, “the Dörr, Hans 03.06.2002 Olsen, Frode 26.05.2002 framework is there – let’s get going!” And the Eekhof, Alfred 29.08.2002 Pridat, Elke 15.02.2002 Eiane, Reidar 01.06.2002 Redenius, Dietrich 10.02.2002 more the international KAEFER Group grows Firdevs, Arslan 17.11.2001 Sacipovic, Dzevat 22.09.2002 together, the more access international Fleßner, Karl 11.06.2002 Sipos, Vladimir 28.11.2001 locations will have to our Intranet in the future. Hamann, Herbert 08.03.2002 Sörensen, Hans-Hartmut 08.03.2002 Herzog, Georg 21.09.2002 Tlotzeck, Werner 15.07.2002 Jussen, Heinrich 16.12.2001 Volkmann, Erna 16.04.2002 Lehmann, Anna-Lena 01.01.2002 Vougiatzis, Athanassios 01.12.2000 Kepe, Nicola14.06.2002 Weber, Lieselotte 01.10.2002 Kleen, Arthur 22.05.2002 Will, Ursula13.08.2002 Kiehl, Luise 11.01.2002 Zimmermann, Andreas 25.12.2001

Kohl, Johanna 13.05.2002 17.10.02) (Status:

38 Organization In the course of our discussions with heads of divisions and services concerning our corpo- rate design we have assured ourselves that all of the employees who formed the corpo- CORPORATE DESIGN rate design team are in favor of adhering to this policy. To an increasing extent, KAEFER is getting involved in areas of business which do not pertain exclusively to insulation technology. In discussions with many KAEFER managers from foreign countries similar opinions have been expressed. By limiting ourselves to the corporate name, we aim to promote awareness for KAEFER as an umbrella brand name.

The Corporate Design Manual has a CD-ROM with various file formats for our corporate brand logo, which enables the user to insert the logo as needed and make it available to ex- ternal business partners.

The guidelines laid down in the manual are to be im- plemented step by step, i.e. old materials are to be used up first before ordering and using new materials such as stationary, This year we published our Corporate Design lettering for vehicles, signs etc. in compliance Manual, which lays down the guidelines for with the new manual. all KAEFER companies to follow concerning our uniform corporate design. If questions arise, the ZKW team – Volker Pannemann and Anke This manual is not revolutionary, but in the Gregorzweski – will be glad to future any supplementary text underneath the assist you. KAEFER lettering on the logo (e.g. Isolier- technik, Entsorgungstechnik, Aislamientos, etc.) is to be eliminated.

I\K\A\R\U\S – prototype to see if the new software could be used by employees who only do occasional industry’s own calculation and really be programmed at KAEFER – including calcu-lations,” Siefkes explains, “because it the numerous interfaces for SAP R/3. Then is programmed with Microsoft Access, and is transaction software I\K\A\R\U\S was developed in the course of insofar very similar in use to the MS Office two years by a team of two full-time and two programs. Whoever acquires and carries out extensive, part-time employees. Apart from Frank Siefkes, elaborate projects must be able to calculate Michael Siemer (Industry Division), Heiko costs accurately – this holds true for the Brinkmeier and Rainer Manke (both from Cor- In the statistics I\K\A\R\U\S shows the user a compilation Industry Division in particular. Yet when the porate Information Systems) enterprise upgraded its business software, were involved in the project. switching over from SAP R/2 to version R/3, “I\K\A\R\U\S is a completely the calculation software which was incor- independent calculation pro- porated in the old software could no longer gram which is linked with the be used. And because the Industry Division SAP R/3 system,” Siefkes tells. couldn’t find an adequate alternative on the “It not only makes calculations market, it developed its own: I\K\A\R\U\S. possible, but also facilitates project pre-paration, project I\K\A\R\U\S stands for Isolierung (insulation), monitoring and billing. Kalkulation (calculation), Abwicklung (trans- action), Rechnung (billing) und (and) SAP Due to the clear layout of the integration. “Of course we conducted an masks, I\K\A\R\U\S is very investigation to assess what was available user-friendly. At training first,” Frank Siefkes, head of industry’s programs for calculators, calculation department said. The products on employees from sales and the market didn’t meet the standards which distribution, management and the Industry Division had laid down in a set business transactions staff the KAEFER pro- of costs and profits. Changes in the calculation immediately of obligatory regulations. The division joined gram got a lot of praise. Some 40 employees become visible. forces with Corporate Information Systems, are using it at present. “I\K\A\R\U\S is suitable Technology and Management to develop a for small and large projects alike. It can also

39 Sports

Poland won. In the final – knock-out round – Highlights of such “Bremen headquarters / Products/Systems events were belly Division” and “Munich” qualified for the finale, dancer Sybille and which turned out to be dramatic, with good the high spirits of chances for winning on both sides. At the end the Spaniards, the of the regular time the teams were tied 0:0, Norwegians and so the teams had to play extra time before the French, which soon became infectious. The st 1 International Soccer Cup “Bremen headquarters / Products/Systems stage appearance of the Spaniards with their in Saarbrücken Division” finally won with a clear 4:0, becoming “Ketchup Song” was unforgettable. As one KAEFER’s first soccer champion. In the contest for third place the Hanover/Berlin team won 2:1 against Spain. The tournament’s top goalscorer, Thomas Manthey, belongs to the “Hanover/Berlin” team, which came in third; he made a phenomenal number of goals, namely 14. The Spaniards had the best goalkeeper in the tournament, Salvador Hernandez; he only let 12 balls in.

A curiosity in the midst of all this was that as

On the weekend of September 13-15 the time player commented, “I have been playing had come. After almost a year of preparation soccer for a long time and have experienced the first International KAEFER Soccer Cup, many celebrations of this kind but the great initiated by managing director Peter Hoede- atmosphere here and the openness of all maker, took place. A lot of people got into participants can’t be matched.” the act. A total of 13 teams participated, including teams from France, Spain, Austria, The expectations of the organization team, Poland, Norway Iso, Norway Maritim and which consisted of Beate Bemmert, Francisca German teams from Bremerhaven, Bremen, Gorgodian, Ersan Dogu, Udo Giesen, Dirk Hanover/Berlin, Düsseldorf, Kiel, Munich as well as the combination team Bremen headquarters / Products/Systems Division. the result of a misunderstanding the Spaniards Many teams had trained for weeks for the had come with only tennis shoes instead of tournament and even before things got off soccer shoes. Shortly before the tournament the ground there was a noticeable increase in started they had to acquire the necessary interest within the enterprise. Originally an soccer gear with the help of the organization event with some 120 participants was planned, team. The prize for fair play went to the but in the end there were 200 players and Norwegians, who came in last in the tourna- fans at the Hermann-Neuberger Sports Acad- Place Team Matches w. d. l. goals Diff. emy in Saarbrücken, which has first-class 1 Zentrale / Produktsparte (Sieger Finale) 6 6 0 0 25:3 22 facilities. 2 München (Zweiter Finale) 6 5 0 1 22:7 15 3 Hannover (Sieger Spiel um Platz 3) 7 6 0 1 28:10 18 4 Spanien 6 2 1 3 9:12 -3 The preliminary games were played in 3 groups 5 Bremen 7 4 0 3 14:14 0 Knudsen and Dieter Weber were clearly 6 Bremerhaven 7 3 0 4 7:10 -3 surpassed. In the days after it was over, thank- of 4 or 5; those who finished up on top in the 7 Österreich 7 3 1 3 16:16 0 preliminaries qualified for the final round. For 8 Kiel 6 1 1 4 12:20 -8 you e-mails piled up and many asked when 9 Polen (Sieger Lucky Loser Round) 8 4 1 3 23:13 10 the next tournament would be scheduled for. those who finished last there was a 10 Düsseldorf 8 3 2 3 13:16 -3 11 Frankreich 8 3 1 4 16:19 -3 “Lucky Loser Round”, which 12 Norwegen Mar 7 0 2 5 4:22 -18 13 Norwegen Iso 7 0 1 6 6:33 -27

ment but who would have deserved a high ranking for their amiable style of playing. The whole tournament was played very fairly and there were no injuries due to aggressive counters. The Soccer Cup, which the KAEFER’s European Works Council had donated, was presented by chairman Holger Matthes and managing director Peter Hoedemaker.

Yet KAEFERites not only perform superbly, but also know how to celebrate. That was proven by the evening parties in the tent set up on the premises of the sports academy which had been rented for that very purpose.

40 Sports / Organization

chosen a beautiful landscape and a Silberstedt; from there they drove through KAEFER motorcycle tour another challenging 800 km-long route for the tour, Schleswig, Kappeln and Damp up to the Baltic which started out with some bad weather. Yet Sea, staying overnight, at the Hunters’ Lodge big success! when the group’s co-workers from Hamburg in Gr. Wittensee. During the convivial evening joined them on ‘their’ side of the Elbe, the the management, represented on the tour by KAEFER called, and numerous sun came out and the rainwear was put away Stephan Radermacher, as well as other participants came: the motor- for the rest of the trip. sponsors were thanked for their financial cycle tour to Schleswig-Hol- support. On the following day Kiel, Malente, stein and Lake Rat- Beginning on Pillauer Street the first stations Eutin, Bad Schwartau and Lübeck were on the zeburg on June were Ritterhude, Hambergen, Ebersdorf and route before the group stopped for lunch in 8 th/9th, 2002 Hemmoor, where the group caught a ferry to Ratzeburg. After a delicious meal of asparagus was another big Wischhafen on the Elbe. In Glücksburg, the group of KAEFER bikers passed through success. The Hamburg’s KAEFERites joined the group, and Mölln and Lauenburg before it began to organization team it proceeded to Brunsbüttel, Wilster, and disperse. A tour for 2003 is already being headed by Uli Doll, ultimately Erfte, where the bikers took a break planned – probably in the direction of the Helmut Hecht and for lunch. Latecomer Holger Krull initially got Teutoburg Forest. Holger Krull had lost but caught up with the group in

Dragon-boat race: KAEFER/BTS the very start it was clear that Böhling had gotten together an extremely wins out against Böhling! strong team. KAEFER and BTS were at an advantage, however, insofar as part of the team already had ex- They know each other; they work together perience with dragon-boat races, and – and they go dragon-boat racing together: they gave the decisive tips for how July 18, 2002 was a beautiful day for the to win. It was an exciting race from dragon-boat race which took place in Ham- start to finish – with KAEFER/BTS as burg, with the Böhling pipeline company the elated champion. competing against KAEFER, reinforced by employees of the KAEFER subsidiary Blech, of a drummer, a helmsman and 20 synchro- Technik & Service GmbH (BTS). There was a nized paddlers. photo-finish win for the KAEFER/BTS team. The idea for the competition between Böhling Dragon-boat racing is a leisure-time activity and KAEFER/BTS developed at work: BTS had which has gained in popularity over the past rented Böhling’s assembly hall for pre- several years. Apart from club teams, any fabrication of some components which KAEFER number of company teams have formed “fun processes. One soon agreed to stage a small Industry Division: Uwe Westmark teams”. Competitive athletes – many from tournament – in preparation for the race to canoe racing teams – now hold German and follow – involving a 90-minute tour of the new commercial manager international championships. A team consists Alster and the canals connected to it. From An important change of personnel took place at the from his demanding work, beginning of March 2002 in Schulz has also played the Industry Division’s mana- Industry Division bids tennis successfully for gement: when long-time Diethard Schulz and many years. commercial manager Diethard Schulz left (cf. report on this Heiner Tiedemann farewell Heiner Tiedemann was at page), Uwe Westmark (41), an sea for several years be- experienced KAEFERite, took For the Industry Division the year 2002 was a fore he accepted a job at over. Together with Helmut year of goodbyes to much respected KAEFER on August 1, 1970. Hecht, the head of the division, he now employees. Not only did the division’s As a technician in the organizes the business activities of this commercial manager of long standing, industry department of the important KAEFER division. Diethard Schulz, retire but also the head of Hamburg branch, he was, the division’s northern locations, Heiner for one, in charge of acqui- The qualified merchant is very familiar with Tiedemann. sitions and the supervision KAEFER – after all, he started working for us of fitting work. At the in 1988, at that time assisting the head of our Diethard Schulz started to work for KAEFER beginning of 1978 Tiede- branch in Hanover. In the course of time he on April 17, 1967. As a 22-year old commercial mann was put in charge of took over more and more responsibilities: clerk he was employed in the Hanover branch, the industrial construction apart from Hanover and Bielefeld he was later with a starting monthly salary of a mere 800 department in Hamburg; in put in charge of establishing the new business marks. Only seven years later he became 1988 be became deputy locations in the east, Magdeburg and Nord- commercial manager of the Hanover branch, manager of this branch hausen. In 1996, after the restructuring of in 1979 its deputy manager, and in 1985 its with statutory authority. KAEFER’s divisions took place, Westmark manager. Schulz received a further promotion From 1994 on, Heiner became the commercial controller for the in 1995, when he was named commercial Tiedemann, who speaks Industry Division’s Hanover branch. Since manager of the eastern regions; in 1996 he English, Spanish and Flemish fluently, has March 2002 he has worked as the commercial was made commercial manager of the entire worked as manager of the northern locations manager in Bremen, where he has taken up Industry Division. Many of this KAEFERite’s co- of the Industry Division and as such has also residence. workers will miss him at their skat games, a been in charge of the Hamburg location. game which he played with great enthusiasm but always by the rules. As a means of relaxing 41 Anniversaries 2002congratulationscongratulations

KAEFER Isoliertechnik KAEFER Isoliertechnik KAEFER Isoliertechnik KAEFER Isoliertechnik Berlin/Dahlewitz Brunsbüttel Pfungstadt Ges.m.b.H. & Co. KG, Austria 20th anniversary 20th anniversary 30th anniversary 30th anniversary Peter Heinicke 01.06.1982 Gerd Ahlers 24.05.1982 Erich Eppert 01.10.1972 Jozo Saric 19.01.1972 Peter Limberg 01.10.1982 Werner Schmidt 18.05.1982 Horst Grigo 27.03.1972 Werner Stelling 01.01.1972 25th anniversary 10th anniversary KAEFER Isoliertechnik Peter Heuer 16.05.1977 Hubertus Haufe 01.06.1992 Düsseldorf 25th anniversary Leo Puskarits 12.09.1977 Olaf Holtz 01.09.1992 30th anniversary Rudolf Gregetz 01.09.1977 Ilija Saric 25.01.1977 Markus Seibt 01.03.1992 Werner Fassbender 19.06.1972 Gabriela Klein 01.01.1977 Harald Huysmann 11.09.1972 Harald Loebig 01.09.1977 20th anniversary KAEFER Isoliertechnik Udo Liedke 01.08.1972 Peter Hovorka16.08.1982 Bielefeld Bozo Marceta 24.04.1972 10th anniversary Alexander Skopec 17.05.1982 40th anniversary Thomas Deutscher 01.08.1992 Werner Gimmler 02.01.1962 25th anniversary Sabine Kischka 01.07.1992 10th anniversary Ralf-Günter Bohn 22.08.1977 Georgine Brindl 01.10.1992 20th anniversary Hans-Joachim Wanderburg 01.09.1977 KAEFER Isoliertechnik Gerhard Höfler 16.03.1992 Jens Tiedt 01.09.1982 Rostock Josef Kleinhappl 17.02.1992 20th anniversary 10th anniversary Ferdinand Milosovic 05.03.1992 10th anniversary Bernd Artelt 01.09.1982 Katrin Boddin 01.07.1992 Stefan Vojkovic 03.02.1992 Detlef Scheibe 01.10.1992 Lars Lichtner 01.09.1982 Stephan Traudt 01.04.1992 Stefan Lindner 01.08.1982 KAEFER Isoliertechnik KAEFER Eristystekniikka OY, Marko Sindilj 13.04.1982 Roxheim Finland KAEFER Isoliertechnik Ratko Sisic 15.04.1982 20th anniversary 20th anniversary Bremen Radomir Zonjic 05.04.1982 Juergen Jung 01.09.1982 Jorma Karonen 10.05.1982 40th anniversary Heino Lübchow 03.09.1982 Hans-Joachim Denker 02.04.1962 KAEFER Isoliertechnik 10th anniversary Matti Mäki 15.04.1982 Werner Naujocks 05.09.1962 Hamburg Erich Schulze 01.10.1992 Martti Mannila 12.07.1982 30th anniversary Laszlo Csordas 01.04.1992 Juhani Vänttinen 15.03.1982 30th anniversary Stanko Rakic 19.09.1972 Gert Hedenkamp 07.08.1972 KAEFER Isoliertechnik 10th anniversary Juergen Issleib 01.08.1972 25th anniversary Stralsund Antti Hyvönen 30.03.1992 Peter Kretschmer 01.08.1972 Günther Bohn 01.09.1977 10th anniversary Hartmut Kunstmann 03.07.1972 Torsten Gottschalk 01.09.1977 Felix Beyer 01.02.1992 KAEFER WANNER SAS Hartmut Prietz 04.04.1972 Gelo-Heiko Ihns 01.09.1977 Bodo Buchinski 01.02.1992 France Peter Schiege 25.09.1972 Rolf Mestmacher 03.01.1977 Dirk Büssow 01.02.1992 40th anniversary Holger Simon 01.08.1972 Rubens de Oliveira01.09.1977Gerhard Depkat 01.02.1992 Christian Brager 30.03.1962 Uwe Orschel 01.09.1977 Klaus Döhler 04.05.1992 Sarahoui Hassad 08.05.1962 25th anniversary Dirk Schlothauer 12.12.1977 Kurt Etzrodt 01.05.1992 Michel Malot 29.01.1962 Hedi Alayayouzbachi 03.01.1977 Sybille Felgenhauer 01.02.1992 Enver Arifi 18.01.1977 20th anniversary Wolfgang Gabler 01.02.1992 30th anniversary Konrad Aßmann 01.10.1977 Ralf Asch 11.01.1982 Manfred Graap 01.02.1992 Gilbert Canuet 02.09.1972 Thorsten Brockmann 01.08.1977 Jörg Funke 01.08.1982 Wolfgang Kansy 04.05.1992 Gilbert Hermez 16.10.1972 Nazmi Doshlaki 17.10.1977 Thomas Gebhardt 01.08.1982 Reinhard Kuhrau 01.02.1992 Hocine Kamiri 26.12.1972 Burghard Facklam 04.04.1977 Andreas Hartmann 01.08.1982 Sigesmund Leischner 01.04.1992 René Lemasson 27.01.1972 Gani Ismailji 05.01.1977 Bozo Jurcevic 02.08.1982 Klaus Lutter 01.02.1992 Manuel Munoz 23.02.1972 Henry Kohlstruk 01.01.1977 Wolfgang Pomplun 01.09.1982 Dietrich Maruska 01.02.1992 Joseph Peres 08.02.1972 Peter Kroggel 01.09.1977 Ante Vatrov 09.08.1982 Torsten Meske 04.05.1992 Daniel Rollet 18.09.1972 Georg Lockhorn 01.03.1977 Juergen Wennrich 26.07.1982 Hans Neddenien 01.02.1992 Josyane Romanowicz 01.08.1972 Stipo Mamuza 24.01.1977 Jens Neumann 01.02.1992 Bernard Toublet 04.09.1972 Thomas Meyer 01.08.1977 10th anniversary Ingo Ostenberg 01.02.1992 Daniel Vince 04.09.1972 Uwe Meyer 01.08.1977 Maike Helk 01.12.1992 Herbert Rachowe 01.02.1992 Ante Miskovic 26.01.1977 Peter Klopsch 01.04.1992 Herbert Reinschmiedt 01.02.1992 20th anniversary Peter Niemann 01.10.1977 Wilfried Thede 06.01.1992 Kersten Rutz 01.02.1992 Noel Bailleul 04.01.1982 Reiner Otten 01.08.1977 Garby Warmbier-Petong 01.09.1992 Rolf Schmidt 01.02.1992 Ahmed Balit 09.08.1982 Manfred Peters 04.04.1977 Wolfgang Sing 01.02.1992 Mohamed Ballout 22.07.1982 Peter Reich 01.08.1977 KAEFER Isoliertechnik Andreas Tanke 04.05.1992 Michel Brard 23.06.1982 Frank Schwitalla 15.02.1977 Hanover Volker Tomaschewski 04.05.1992 Patrick Camaille 15.09.1982 Bernhard Spreen 27.01.1977 30th anniversary Friedrich Varken 01.02.1992 Ahmed Cherif 28.06.1982 Holger Sulz 01.08.1977 Rudolf Günther 20.04.1972 Detlef Voigt 01.02.1992 Dominique Delporte 28.09.1982 Wilhelm Tasche 01.04.1977 Ulrich Manthey 01.02.1972 Jean Michel Desbourbes 30.08.1982 KAEFER Isoliertechnik Maurice Dore 14.06.1982 20th anniversary 25th anniversary Headquarters James Dupont 07.06.1982 Juergen Bunjes 16.08.1982 Bernd Treller 02.05.1977 30th anniversary Darius Gabali 20.07.1982 Michael Chrobok 09.03.1982 Monika Schamper 01.12.1972 Alain Guerrand 02.08.1982 Torsten Dunkhase 06.08.1982 20th anniversary Philippe Hertha04.10.1982 Axel Elsner 15.07.1982 Joerg Dettmer 01.08.1982 25th anniversary Modammed Hnida 05.04.1982 Glenn George 06.08.1982 Hans Oesterle 01.01.1982 Edith Ader 01.09.1977 Thierry Hromada 13.12.1982 Bernd Lieberum 04.01.1982 Klaus-Dieter Heims 01.04.1977 Daniel Kauffmann 15.06.1982 Joerg Luessen 17.09.1982 10th anniversary Heiderose Scheele 01.09.1977 Etienne Ladiray 07.06.1982 Herta Maros 01.10.1982 Ulrike Krantz 01.04.1992 Bernard Sudendorf 01.10.1977 Pierre Langlois 01.04.1982 Ingo Meyer 06.08.1982 Anton Matan 24.08.1992 Farbice Larridon 01.02.1982 Lothar Mueckenheim 04.01.1982 20th anniversary Dominique Lebarbier 15.11.1982 Detlef Naber 06.08.1982 KAEFER Isoliertechnik Werner Dierksen-Wellbrock 27.09.1982 Jean Louis Leblain 01.02.1982 Rolf-Dieter Plohr 16.08.1982 Ingolstadt Bernd Ellmer 01.08.1982 Bruno Leblond 11.04.1982 Herbert Schulz 27.09.1982 30th anniversary Thomas Hävecker 01.08.1982 Rémi Lourais 15.11.1982 Nazif Selista 18.08.1982 Nurdin Sacirovic 25.04.1972 Günter Lange 15.10.1982 Calogero Lunetta 07.06.1982 Detlef Thielbar 08.11.1982 Dieter Schwandt 01.07.1982 Jean Marc Marteel 23.08.1982 25th anniversary Mehmet Meric 05.03.1982 10th anniversary Nedeljko Stipanovic 12.09.1977 10th anniversary Christophe Pommier 26.04.1982 Roman Heeren 01.08.1992 Claudia Adair 01.07.1992 Bruno Riviere 16.08.1982 Hans-Jürgen Hoffmann 01.07.1992 KAEFER Isoliertechnik Ulrike Allers 01.01.1992 Joel Sevez 19.04.1982 Heide Holm 01.02.1992 Kiel Helga Fesser 01.01.1992 Jannick Simonnet 06.12.1982 Michael Krause 01.01.1992 25th anniversary Simone Janke 01.09.1992 Armand Staudt 04.10.1982 Carlos Perdigao 03.08.1992 Viktor Prachthäuser 14.11.1977 Heidemarie Kloß 13.01.1992 Gilles Stervinou 25.10.1982 Monique Roth 01.04.1992 Britta Mutert 01.01.1992 Yves René Tanchon 19.10.1982 Maren Schild 01.10.1992 10th anniversary Dominique Vaukaire 27.07.1982 Hermann Scholz 12.10.1992 Horst Fragel 05.10.1992 KAEFER Montage Denis Vignal 28.06.1982 Nordhausen KAEFER Isoliertechnik KAEFER Isoliertechnik 10th anniversary 10th anniversary Bremerhaven Leipzig Ralf Könitzer 01.08.1992 Patrick Abraham 01.09.1992 25th anniversary 10th anniversary Daniel Aubin 10.02.1992 Manfred Borowsky 01.08.1977 Uwe Kannegießer 30.03.1992 KAEFER Montage Jacques Aubin 02.03.1992 Jens Hauswald 01.08.1977 Magdeburg Eric Auvray 09.09.1992 Kay Pechmann 17.08.1977 KAEFER Isoliertechnik 10th anniversary Denis Bailleul 21.04.1992 Detlef Schmidt 01.08.1977 Munich Rüdiger Ebert 28.09.1992 Mohamed Ben Abdallah 03.02.1992 30th anniversary Reiner Pilz 01.07.1992 Johnny Bernard 13.07.1992 20th anniversary Ivan Buhovac 24.01.1972 Thomas Sennewald 02.11.1992 Lionel Blanchi 09.06.1992 Frank Christ 01.08.1982 Markus Strube 06.01.1992 Vincent Brune 15.07.1992 20th anniversary Max Bzeznik 07.01.1992 10th anniversary Manfred Becker 18.11.1982 KAEFER Montage Raphael Coguyec 02.03.1992 Svenja Mester 01.09.1992 Ante Beljan 19.04.1982 Schwedt Franck Connan 01.09.1992 Jzet Hadzic 26.11.1982 10th anniversary Jean-Luc Cotell 01.09.1992 Milutin Kaurin 26.11.1982 Heiko Hildebrand 01.10.1992 Christophe Courtillet 02.11.1992 Ibrahim Oracevic 22.03.1982 Gaetan Cutaia 01.04.1992 42 Rui Manuel Da Silva 03.02.1992 KAEFER Aislamientos S.A., Danielle De Mongenot 01.01.1992 Spain Jean-Michel Debut 01.04.1992 30th anniversary Alain Dehame 21.04.1992 Justo Aparicio Buedo 06.03.1972 Thierry Denegre 06.02.1992 Pedro Calero Gomez 01.08.1972 Fabrice Depret 06.02.1992 Bernabe Cervantes Garcia 31.07.1972 Dominique Deschamps 10.02.1992 Miguel Lopez Lomas 06.06.1972 Thierry Desjardins 03.08.1992 Basiliso Manzano Martin 06.03.1972 Francis Desnoues 01.04.1992 Francisco Martinez Gonzalez 22.08.1972 Jean-Francois DUPUY 10.02.1992 Damian Navarro Morales 17.02.1972 Alexandre Garambois 01.06.1992 Manuel Tojo Sexto 13.11.1972 Frederic Gendron 11.05.1992 Felix Trapero Toledano 01.08.1972 Stephane Ghyselen 10.08.1992 25th anniversary Bernard Hedouin 19.10.1992 Federico Calleja Gil 19.07.1977 Guy Heloise 03.08.1992 Manuel Portero Rodriguez 25.02.1977 Christian Brager Kamiro Kaiha 06.04.1992 José Ramón Neira Garcia 13.07.1977 Dominique Lanfrey 03.02.1992 Angel Rodriguez Regulez 13.07.1977 Pascal Larmonier 13.04.1992 Christian Brager is now team Jacques Lemeille 03.02.1992 KAEFER Isoleringstekniikk A/S Herve Lener 06.01.1992 Norway leader in the employment center Sarahoui Hassad Vincent Longuet 01.09.1992 20th anniversary in Marcoule. He has had 40 years Didier Lucas 15.07.1992 Alf Grønvold 04.01.1982 Laurent Maes 29.06.1992 Trond Pladsen 25.01.1982 of experience with heat and cold Sarahoui Hassad started his Jean-Jacques Martin 26.10.1992 insulation, pre-fab construction, Jerome Matusiak 09.11.1992 10th anniversary vocational life on May 8, 1962, Eric Meriel 15.06.1992 Siv Åse Eiane 02.05.1992 refrigeration and interior finishing. working for WANNER as an Bruno Moret 14.04.1992 Sven Arve Hjelmtveit 09.11.1992 He has played a crucial role in Frederic Motte 10.02.1992 Roger Krogsæther 12.10.1992 assistant fitter in the insulation Frederic Muguet 21.05.1992 Reidar Sollid 17.08.1992 the execution of our large projects division at the CEA location in Richard Nordstern 09.11.1992 in the nuclear power industry Claudine Petot 09.03.1992 KAEFER Thermal Cadarache, whose employment Denis Pinot 12.02.1992 Contracting Services (PTY) LTD. and in production plants in the center he now supervises. Quality Frederic Quinteau 25.05.1992 South Africa Rhône Valley. Yvon Renault 02.03.1992 25th anniversary and good service in the con- Herve Renoux 22.06.1992 Saul Fakude 23.04.1977 struction and maintenance Jean-Luc Rochard 15.07.1992 Sikheto Makhuvele 18.07.1977 Joachim Rodriguez 02.03.1992 Mafufumba Mbatha 08.02.1977 business have been of utmost Nicolas Rousseau 27.04.1992 Jonas Mohlahlo 02.03.1977 importance to him over the past Jean-Luc Ruppe 05.10.1992 Paulus Mossoeneng 21.06.1977 Thierry Saas 21.04.1992 Christopher Wilkinson 01.04.1977 40 years. Pascal Seguin 03.02.1992 Thierry Serciat 06.04.1992 20th anniversary Ali Terlemez 01.04.1992 Klaus Kempgen 01.07.1982 Romuald Van Hulst 21.04.1992 Joseph Mahlangu 09.07.1982 Joel Vatin 02.04.1992 Abraham Mathibela 20.04.1982 Daniel Willigsecker 03.08.1992 Simama Mlindeli 19.02.1982 Alfred Mokeona14.01.1982 Samson Nkosi 14.01.1982 thank10th anniversary you Samuel Greef 24.06.1992 thank you Mohanlal Rambehari 01.06.1992 Hans-Joachim Denker

Hans-Joachim Denker started his Werner Naujocks 40 Years vocational training at KAEFER on April 2, 1962. After successfully After his training to become a training to become a fitter he was plumber, Werner Naujocks began employed by what was formerly to work for KAEFER on Septem- the industry department of the ber 5, 1962, working for the next Bremen branch. 40 years on many national and international construction sites In the course of his 40 years at supervised by the Industry Divi- KAEFER Mr. Denker has worked sion, first as an insulation sheet- Werner Gimmler on many national and interna- metal fitter and later as head fitter tional construction sites within the and building supervisor. Werner Gimmler began working Industry Division. In 1989 he spent for KAEFER on January 2, 1962. Michel Malot 2 months in Italy, where he was For a long time he was involved Initially he was employed as a involved in the construction of a in large KAEFER construction pro- construction site worker, but after Michel Malot started to work at sound absorbing roof on a sports jects in the Netherlands, including only two years he was employed WANNER in 1962. After having center in Turin. In 1990 and 1991 Mobil Oil in Amsterdam, the Shell as a fitter on numerous construc- worked in the EDF headquarters he went to Kourou in French refinery in Pernis and Rotterdam- tion sites in the Eastern West- in Vainville for 3 years, he was Guayana for 5 months, where Europoort’s Esso-flexicoker. phalia region, frequently carrying sent to Spain for 4 months. After KAEFER Belgium carried out an out tasks for other branches of that he worked at the petro- insulation commission for the Mr. Naujocks has become a spe- the company. Later he worked chemical location in Gravenchon, European missile base stationed cialist in fire protection insulation more often on construction sites followed by a 4-month stint in there. In 1999 he was involved in for refineries and nuclear power supervised by the Bielefeld Brazil, after which he trained to the shutdown of the BASF steam- plants and today he works as a branch again and was soon put become a construction site cracker, which KAEFER in Antwer- building supervisor, primarily on in charge of the longer-term Mohn supervisor, working for 10 years pen was in charge of. construction sites in Northern Ger- Media construction project (Ber- on various construction sites in many. He supervises all the Indus- Thanks telsmann). In 1991 he was Normandy and for fifteen in the As head fitter and building try Division’s commissions which officially named head fitter and construction and maintenance supervisor, Mr. Denker has been place special demands on fire pro- building supervisor. Until the division of the EDF headquarters responsible for all the insulation tection, for example those invol- senior employee started working in Paluel, followed by one year at work carried out by the Industry ving sealings of inflammable part-time, he was in charge of the the EDF headquarters in Le Havre Division at the long-term Coffein pipelines, sprayed mortar sys- Mohn Media construction site. and one year on the ACC con- Compagnie construction site in tems, fire protection linings for struction site in La Hague before Bremen. installations and fire protection returning to Gravenchon. doors. 43