Berlin. Your Training Guide. Table of Contents 2

Map Floor Plans Lufthansa Aviation Training Center 3 Buildings A, B/Ground Floor 8 Buildings A–D/First Floor 9 Directions Building E/First Floor 10 By Aircraft and Suburban Train 4 By Car, Taxi, Bus 5 Services By Train 6 Services of Lufthansa Aviation Training 11 Business Services 12 Simulators Food and Beverages 13 Lockers, Parking, First Aid Overview 7 14 Customer Satisfaction Management 15

Map | Lufthansa Aviation Training Center 3

to Berlin City The Lufthansa Aviation Training Center Berlin is A113 B96a located near the BER Airport. B179

Lufthansa Aviation Training Center Berlin

B 96a “Schönefeld-Süd” exit to Potsdam A117 Terminal 5 (ex-SXF) A113

to “Schönefelder BER Airport Kreuz”/ BER Airport

T2 T3

Terminal 1

More information: T4 Floor Plans 9 Directions | By Aircraft and suburban train 4

to Berlin City You can take the suburban train from the terminals to A113 B 96a B179 “Grünbergallee”. From there, Grünbergallee it’s only a five-minute walk to the Training Center.

Flughafen BER Terminal 5

Lufthansa Aviation Training Center Berlin Waßmannsdorf B96a “Schönefeld-Süd” exit to Potsdam A117 Terminal 5 (ex-SXF) A113

to “Schönefelder Kreuz”/ BER Airport Train station S9/S45 BER Airport By S-Bahn T2 T3 By foot

Terminal 1 More information: By Car 5 By Train 6 T4 Directions | By Car, Taxi, Bus 5

to Berlin City

The Lufthansa Aviation U7 Training Center Berlin is A113 B 96a easily access­ible by car or B179 taxi. From the A113 Rudow (“Schönefeld-Süd” exit) or the A117 highway, take the B96a as shown.

Important: Lufthansa Aviation Training Center Berlin Parking space outside the Schützenstrasse 10 “Schönefeld-Süd” exit Training Center is limited. B96a 12526 Berlin Please use public transport to Potsdam or crew transportation A117 wherever possible. Terminal 5 (ex-SXF) A113

X7/X71/N7 to “Schönefelder BER Airport Kreuz”/ BER Airport By Bus T2 T3 By car, taxi

Terminal 1 More information: By Aircraft 4 By Train 6 T4 Floor Plans 8 Directions | By Train 6

Gesundbrunnen The S9 suburban train FEX takes you from the direction of to Spandau Alexanderplatz

Charlottenburg to “Grün- S9 Charlottenburg Hauptbahnhof bergallee”. From there, it’s only a five-minute walk to the Friedrichstrasse Ostkreuz Training Center. From the city Zoologischer Garten Ostbahnhof center, the RE7, FEX and RB14 RE7/RB22/RB14 trains get you to Flughafen to Potsdam BER Terminal 1-2 railway sta- to Dessau tion in approximately 30 min- Südkreuz utes. From there please use S45 S9 the bus, taxi or suburban train. RE7/RB14/FEX The departure times can be U7 found online at: https://www.bvg.de/en Berlin City Center Rudow Train station X7/X71/N7 By RE7/RB14/RB22/FEX By S9/S45/U7 Flughafen BER Terminal 5 Grünbergallee Waßmannsdorf By Bus S9/S45 By foot Terminal 5 X7/X71/N7 S9/S45 Lufthansa Aviation Training Center Berlin Terminal 1-2 More information: RE7/RB22 RE7/RB14/FEX Map Training Center 3 Simulators | Overview 7

Full-Flight Simulators Airbus Flat Panel Trainer Airbus Airbus A310-300/A300-600 (FT26) Bldg. B, First Floor Airbus A320 Bldg. A, Ground Floor Airbus A320-200 (FT43) Bldg. D, First Floor Airbus A320-200 (FT44) Bldg. E, First Floor Flat Panel Trainer Bombardier Bombardier CRJ200/700/900 Airbus A320 ceo (FT80) Bldg. E, First Floor Bldg. A, Ground Floor Full-Flight Simulators Boeing Mock-up Airbus Airbus A320 Boeing 737-800 (FT35) Bldg. C, First Floor Bldg. B, Ground Floor Boeing 737-300 (FT38) Bldg. D, First Floor Mock-ups Boeing Boeing 737-800 (FT46) Bldg. D, First Floor Boeing 737-300 Bldg. B, Ground Floor Boeing 737-800 (FT45) Bldg. B, First Floor Boeing 737-800 Bldg. B, Ground Floor Boeing 777-200LR (FT62) Bldg. E, First Floor Boeing 777-200 Bldg. B, Ground Floor Full-Flight Simulators Bombardier Mock-up Bombardier Bombardier CRJ100/200 (FT28) Bldg. B, First Floor Bombardier CRJ200/700/900 Bldg. B, Ground Floor Bombardier CRJ 900 (FT29) Bldg. B, First Floor Bombardier CRJ 900 (FT39) Bldg. D, First Floor More information: Bldg. A Ground Floor 8 Bldg. B Ground Floor 8 Bldg. C First Floor 9 Bldg. D First Floor 9 Bldg. E First Floor 10 Floor Plans | Buildings A, B/Ground Floor 8

The Lufthansa Aviation Training Center Berlin features 12 Full-Flight P1 Simulators, 2 Flat Panel Trainers for the A/C types Airbus A320, E E and CRJ200/700/900. Entrance

You will also find 5 Flight 8 6 Deck Mock-ups. A

1 MU 737-800 SC 9 7 2 MU 777

3 MU A320 1 2 CS 4 MU 737-300 B Briefing Room 3 4 5 5 MU CR Computer-Based Training 6 FPT A320 SC Service Center 7 B A320 FPT Flat Panel Trainer D 8 FPT CR C B MU Mock-up (Flight Deck) 9 B CR Copy Room Baggage Room

P Parking (P1) Restroom Floor Plans | Buildings A–D/First Floor 9

You can reach all simulators via the galleries on the first floor.

E A

S A320 S 737-800 FT43 FT46 B CR100/200 FT28 B 737-800 FT45 B CR900 FT29 Access to Simulators B A300/A310 FT26 B D Access to Simulators S Full-Flight Simulator B A320-200 FT43 B 737-800 FT46 S A300/A310 B Briefing Room S CR100/200 FT28 FT39 FT26 B CR900 B 737-300 FT38 B 737-800 Break Room FT29 FT35 S 737-800 S CR900 Prayer Room FT45 S CR900 S 737-300 C Restroom FT39 FT38 S 737-800 FT35 More information: Bldg. E First Floor 10 Floor Plans | Building E/First Floor 10

You can reach all simulators via the galleries on the first floor.

1 B 777-200 FT62 3 B A320-200 FT44 1 3 2 4 2 S 777-200 FT62 4 S A320-200 FT44 E FT80 6 5 B A320 ceo 5 6 S A320 ceo FT62FT80

S Full-Flight Simulator B Briefing Room More information:Break Area Bus ScheduleRestroom X Services | Services of Lufthansa Aviation Training 11

GROUP SERVICES OF LUFTHANSA AVIATION TRAINING We are there for you: 24 hours a day, 7 days a week. Phone: +49 69 696 72 444 Fax: +49 69 696 93 950 E-mail: [email protected]

SERVICE CENTER BERLIN You concentrate on your training; we handle everything else. Our Service Center is always there for you – either to book a flight, hotel, or taxi or to answer questions and provide useful tips and information. Opening hours: Mon–Fri 7:30 a.m.–4:00 p.m.

Lufthansa Aviation Training Center Schützenstrasse 10, 12526 Berlin Phone: +49 30 88 75 57 10 Fax: +49 30 88 75 57 78 E-mail: [email protected]

ENTRANCE Bldg. A, Ground Floor 8 Services | Business Services 12

INTERNET Terminals with free internet access: Near the Computer-Based Training Bldg. B, Ground Floor 8 Break Rooms Bldg. A, E, First Floor 9, 10

WIFI ZONES (public_wifi) There are hot spots throughout the whole building that are available 24/7.

COPY ROOM Opposite the Service Center Bldg. A, Ground Floor 8

SERVICES Please ask our colleagues at the Service Center. They will be glad to assist you. Bldg. A, Ground Floor 8 Services | Food and Beverages 13

VENDING MACHINES/BREAK ROOMS In our Break Rooms snacks are available from the vending machines 24 hours a day, 7 days a week. Bldg. A, E, First Floor 9, 10 Services | Lockers, Parking, First Aid 14

BAGGAGE There is a storage room available opposite the Service Center. Bldg. A, Ground Floor, opposite the Service Center 8

PARKING Parking space is available in the P1 area. Please ask the porter at the entrance about availability of parking spaces directly in front of Building A. In front of Bldg. A 8

FIRST AID Trained first aid staff can be requested via the Service Center or Maintenance Team. Bldg. A, Ground Floor 8

PRAYER ROOM Bldg. B, First Floor 9 Services | Customer Satisfaction Management 15

WE VALUE YOUR FEEDBACK As a company with a strong customer focus, we do everything we can to provide the finest service possible. Your suggestions or criticism can help us to improve. We look forward to receiving your comments via any of the channels listed below.

OUR STAFF Our Service Center or Maintenance colleagues will be happy to receive your feedback and for- ward it to the right place. If you’d like to track your feedback’s progress, please leave your contact data so we can respond. Services | Customer Satisfaction Management 16 eTLB SATISFACTION SURVEY After your simulator session, a short satisfaction survey will appear on the display of your eTLB (electronic Technical Log Book). This takes just two minutes to complete, and we would greatly appreciate your co-operation. You’ll find an eTLB outside of every simulator.

E-MAIL AND CONTACT Would you like to send feedback from outside the Training Center? Please e-mail us at ­[email protected], or visit our website www.lufthansa-aviation-training.com and use the contact form in the contact area. www.lufthansa-aviation-training.com [email protected] E-mail: Fax: Phone: Germany 12526 Berlin Schützenstrasse 10 Lufthansa AviationTraining OperationsGermanyGmbH Lufthansa AviationTraining BerlinGmbH +49 30887 55778 +49 30887 55710

10/2020