Ferrol A Coruña Lugo Aalborg Santiago Orense

Cross border service to Norway

Coslada Stockholm Alcorcón Madrid Copenhagen Esbjerg Alcudia Roskilde Palma

Helsingborg

Cross border service to Germany

Braga Udine Como Lecco Trieste Guimarães Bergamo Brescia Groningen Milan Porto Leeuwarden Cremona Turin Cross border service to Germany Imperia

Amsterdam Arnhem Rome Lisbon ‘s-Hertogenbosch Almada Setubal 42/43

Sweden Successes How we work Arriva Mainland Europe

• In 2011 we won the 12-year E20 contract, awarded by regional transport authority Storstockholms Victoria Lokaltrafik. The contract is the largest integrated multi-modal public transport tender in Sweden to Svoboda date. It serves the SwedishFerrol capital Stockholm and Mladá Boleslav A Coruña Lugo nad Úpou Aalborg covers the provision of 94 million passenger journeys Santiago Prague Budapest a year, and saw us takingOrense on an additional 2,020 Székesfehérvár employees and operating a further 484 buses, Dobrˇí Cross border 45 trains and 42 trams/light rail trains. service to Holstebro Norway Babylon Valletta • Across our Stockholm bus and rail contracts, we recently Zalaegerszeg ran a hugely successful marketing and social media Stockholm campaign designed to attractAlcorcó car usersn Madridto public Cross border Copenhagen transport, increase modal shift and improve awareness service to Germany Esbjerg Alcudia Roskilde of cost-effective ways to travel. Palma Through the Arriva Sverige website and social media platforms, the campaign promoted bus and rail Stockholm closeup services to car users through hard-hitting statistics Helsingborg that demonstrated the money and time which can be saved by using public transport. Hundreds of people Cross border service to Germany engaged with the campaign offering their best Bydgoszcz Bus Torun Rail money-saving transport tips and the person with the Michalovce best suggestion won a free annual travel card. Trebišov Liberalisation stage: mature LiberalisationWarsaw stage: mature SobranceBus The campaign was co-ordinated through radio, local Král’ovsky Stockholm Tram media and supportedBraga by a range of PR activities by • Entered bus market in 1999 • Entered rail market in 2007 Chlmec Udine Lecco Como Rail Trieste the business. Bratislava Levice Guimarães • 815 buses • 161 train sets Bergamo Brescia Šal’a Groningen Nové Zámky Milan Porto • 1,960 employees • 44 trams Leeuwarden Cremona Štúrovo Turin Komárno • 1,270 employees Cross border service to Germany Our position Our position Imperia Key dates Arriva has grown its market share in recent years and now Arriva operates six rail contracts in Sweden. In 2011, operates around 12 per cent of buses in Sweden. Deutsche AmsterdamBahn’s local and regional services in the 2011 Won the largest integrated multi-modal Arnhem Östergötland province and inter-regional services between public transport tender in Sweden to Rome The market Umeå and Örnsköldsvik, (in partnership with Swedish date (start dates 2012 and 2013) Lisbon Deregulation commenced in the 1980s and competitive Railways) became part‘s-Hertogenbosch of Arriva. tendering is now well established. Almada 2011 Two Deutsche Bahn rail contracts, Setubal The market with phased introductions, became The 22 passenger transport authorities have responsibility for The rail market is completely deregulated with no exclusive part of Arriva public transport services in the regions, including determining rights for tendered or long distance services. ticket prices, timetables and contract duration. 2009 Won an eight-year bus contract in the Responsibility for regional rail passenger transport has been Halland region Contracts are typically gross cost and an average of eight devolved to the regional authorities and there is widespread 2009 Entered the Stockholm bus market years, with quality and service incentives and/or penalties. tendering of regional contracts in Sweden. 2009 Began operating a second rail contract Regional rail contracts are typically gross cost and between between Göteborg and Örebro seven and 10 years, with quality and service incentives and/ 2007 Started operating the Pågatåg rail or penalties. Inter-regional services tend to be net cost and contract Victoria longer, between 10 and 15 years in duration. Teplice 1999 Started bus operations in Helsingborg Svoboda Mladá Boleslav Rolling stock is normally providednad Úpo byu the contracting authority, with the operator responsible for employees and maintenance. Budapest Beroun Prague Ostrava Chrudim Székesfehérvár Dobrˇí

Babylon Zalaegerszeg Valletta

Cross border service to Germany

Stockholm closeup

Bydgoszcz

Torun Sobrance Warsaw Michalovce Trebišov Stockholm Nitra Kr. Chlmec Šal’a Levice Bratislava Nové Zámky Komárno Štúrovo