50 global apps from the utility sector
Nodes Industry Report 2017 Inspiration from utilities around the world
268 billion downloads worldwide A rise in apps for customers, investors, professionals & employees
A Gartner survey shows that the amount of downloaded apps is expected to During research, it became apparent from the Google Play Store and App Store reach 268 billion during 2017, and with utilities delivering such crucial that there are four overall categories within the utility app industry: services to people all over the world, the industry has a large potential with this huge number of downloads. ● Apps for utility end-users (customers) ● Apps for investors Based on data collected before the creation of this report, it appears that ● Apps for professionals utilities around the world are taking the digital and mobile transformation ● Apps for internal purposes (employees) seriously and the industry embraces many of the opportunities that mobile technology offers. Particularly the latter category is more difficult to provide insights for and describe in detail, since these apps tend to be confidential and harder to gain In this report we have gathered 50 apps from utility companies around the access to. Despite this, they are still included in our report, as there are a world for your inspiration. growing number of employee facing apps in all parts of the world.
2 5 global trends
Researching apps in the sector has enabled 5 global Communication trends to be defined: Platform
1. Powering the customer through self service. Self service can lower costs, improve productivity and lead to a more personalised and profitable customer experience.
2. Internal process optimisation. Release Optimisation of Customer the full potential of machines, products Internal Processes Self-Service and employees.
3. Staff and sales training through gamification. Improve the skills of employees and professionals during micro-moments on their favourite device.
4. Building loyalty through extra services, Training Tools for
unique offers and the possibility of Staff & Employees Loyalty & Promotion collecting points. Products
5. Providing customers with general tools and features to generate leads for the sales team. 3 50 apps from 25 different countries Customer Self-Service 1 My SSE Airtricity is an app that offers customers an easier way of paying bills through e-billing. Top up and prepay Users can view, pay and see all previous bills via your account the app.
The app is a tool for staying on track with meter Company readings as they can be submitted regularly via SSE Airtricity the app to receive precise bills and therefore avoid App name estimated bills. The user can also see meter My SSE Airtricity reading history and manage their account with Country regards to contact and personal details. Ireland
Category Android: Customer Self-Service https://play.google.com/store/apps/details?id=co
m.airtricity.android
iOS: https://itunes.apple.com/ie/app/my-sse-airtricity/ id419867065?mt=8
6 2 Report and check The National Grid app allows customers to report and check the status of power outages, view the status of power power outage maps, find payment locations and make one-time payments through Western Union. outages In addition to this, the app provides important news updates, access to safety tips and essential
contact information. Company National Grid
App name Link National Grid https://itunes.apple.com/gb/app/national-grid/id6 Country 32161989?mt=8 United Kingdom
Category Customer Self-Service
7 3 Customer self The app is a one-stop platform for comprehensive information for customers on energy efficiency, service 360 including daily green tips, Eco Power 360, bill and consumption checking, a catalog of energy efficient home appliances, a guide to Electric
Vehicle charging stations and customer services Company CLP Power Hong Kong information. Additionally the app provides energy saving tips and promotional offers. App name CLP Hong Kong App
Country Hong Kong Link https://play.google.com/store/apps/details?id=co Category Customer Self-Service m.cherrypicks.clp&hl=en
8 4 Customer This app allows customers to submit their meter reading by taking a photo of the meter. Once the reporting photo has been validated by Gas Natural, the customer will be informed that the meter has
tool been registered successfully.
Company Gas Natural Link https://play.google.com/store/apps/details?id=co App name m.gasnatural.appocrcustomer YoLeoGas
Country Spain
Category Customer Self-Service
9 5 Control and pay The ScottishPower - Your Energy app is a complete app for its users to control their energy for energy at consumption (fuel, gas and electricity). home In the app users can change tariffs and control monthly direct debit payments according to their
usage of gas and electricity. Customers can view Company Scottish Power their bills, monitor energy usage over the year and get useful efficiency tips to keep them on track. App name
ScottishPower - Your Energy Link Country https://play.google.com/store/apps/details?id=uk. United Kingdom co.scottishpower
Category Customer Self-Service
10 6 This app is a tool to enhance customer loyalty. A reliable gas station For a purchase at a Gazprom gas station the customer is rewarded bonuses and can become a guide member of the loyalty program "We are on the way."
Company Furthermore, customers can control the bonus Gazprom balance and status of their loyalty cards. They can
also use the app to view previous bills and App name find/navigate to the nearest station in a Gazpromneft convenient way: via a map or list view. Country Russia Link https://play.google.com/store/apps/details?id=co Category Customer Self-Service + Loyalty program m.gpn.azs
11 7 Puts you in control British gas is the highest rated energy app in the UK and has been downloaded more than 1 million times. The app aims to stay on top of customer’s Company gas and electricity account. British Gas Trading LTD
App name Users can submit meter readings, view bills, make British Gas payments, and compare usage with other Country customers in their area. The user can also book an United Kingdom engineer or an Annual Service visit directly from
Category the app. Customer Self-Service
Link https://play.google.com/store/apps/details?id=co m.centrica.android.britishgas&hl=da
12 8 Charging without With this app customers can easily get access to thousands of charging stations in Europe. The detours practical station finder on the overview map shows exactly where to find the next available charging station. Customers can activate a Company RWE charger and pay for it via the app, as well as having an exact overview of their consumption. App name e-kWh
Country Link Germany https://itunes.apple.com/us/app/e-kwh/id3824149
Category 81?mt=8 Customer Self-Service + Payment Tool
13 9 Helping customers This app helps customers in various areas to manage their contracts (electricity and gas with electricity services). Users can submit readings, receive invoices and see historical documentation. If the issues customer runs out of power, the “no light" button will set the customer up with the technical support line. Company EDP Energias de Portugal
App name edponline Link Country https://play.google.com/store/apps/details?id=wit Portugal .edp.edpmobile Category Customer Self-Service
14 10 Manage If customers have a problem with their BT service, they can check the real-time status of BT services subscriptions on in their area. The app includes useful tools to help users optimise their broadband, including testing the go BT broadband speed and restarting their BT Home Hub remotely.
Company BT Link App name https://itunes.apple.com/gb/app/my-bt/id9796186 My BT 72 Country United Kingdom
Category Customer Self-Service
15 11 Control heating This apps allows the user to turn heating and hot water on and off. The app lets users schedule and hot water when to turn it up or down, and additionally it overrides schedules if the user’s plans change.
Furthermore, heating and hot water can be Company scheduled so that it’s ready when customers need E-ON it for their morning bath. App name E-ON Touch On a monthly or weekly basis, users will receive
Country handy reports to show how efficiently heating has United Kingdom been used.
Category Customer Self-Service Link https://play.google.com/store/apps/details?id=co m.greenwavereality.eonheating
16 HomeControl allows users to access their energy 12 system from anywhere, at anytime. The app provides users with important information, gives Home regulation them access to target values, and allows them to ensure that their systems are operating made easy efficiently.
Company The app has an intuitive remote control for the Siemens AG user’s heating, ventilation and air conditioning
App name systems. Users can switch on the heating in their HomeControl for Room Automation vacation home prior to arrival or make sure that all settings have been switched back to protection Country Schweiz and energy-saving mode whilst on the way home. Users can also control lighting and shading (e.g. Category blinds). Customer Self-Service
HomeControl users can be informed of system errors or settings that are not energy efficient and users can react to such error messages immediately using the app.
Link https://itunes.apple.com/us/app/homecontrol-for -room-automation/id491359175?mt=8
17 13 View consumption The app is designed to be an exclusive platform to help customers and other stakeholders connect and pay bills and directly engage with the company.
Customers can view consumption, pay bills and
see their payment history. The app also gives Company Tata Power customers the opportunity to communicate directly with Tata Power to ask general questions, App name Tata Power Mobile App make suggestions for future products or even report theft. Country India Link Category Customer self-service https://play.google.com/store/apps/details?id=co m.tata.tatapower&hl=en
18 14 Preventing The app provides users with information on electricity status and load shedding in their area. potential power Users can view the current National Load shedding status and status/schedule for their outages location.
Users can receive push notifications for any Company upcoming scheduled power outages, and can also Eskom report any safety hazards in their area. App name MyEskom
Link Country South Africa https://play.google.com/store/apps/details?id=co
m.za.fogg.eskom.myeskom&hl=en Category Customer Self-Service
19 15 Managing The app allows users to carry out a number of important tasks related to their electric power various power usage including auto-reading, invoice management, reporting power outages and usage tasks making a request for a reconnection (based on their location).
Company Link Copel https://play.google.com/store/apps/details?id=co
App name m.copel.mbl&hl=en Copel Mobile
Country Brazil
Category Customer Self-Service
20 This app allows First Energy’s customers to view and pay their utility bills, review their electric usage and see payment history. They can also sign 17 up for paperless, electronic billing through the Report power Mobile eBill service. outages 24/7 The app also features a quick and easy process to report power outages, and provides a snapshot of current outages on the FirstEnergy 24/7 Power Company FirstEnergy Service Company Center map. Additionally, users can stay connected through one-touch phone access to the App name First Energy company’s call center and links to social media accounts. Country United States
Category Customer Self-Service Link
https://play.google.com/store/apps/details?id=co m.firstenergycorp.customerservicefe
21 18 Fast and This app allows TIO Networks customers to convenient manage all their bill payments for the consumption of energy. access to energy bills Users can also find out how much they spend on average and track payment history.
Company TIO Networks Link App name https://play.google.com/store/apps/details?id=co PG&E Mobile Bill Pay m.tio.pge
Country United States
Category Customer Self-Service
22 19 Submit meter The main function of this app is for users to submit gas and electricity meter readings quickly readings and easily. There is a handy torch feature to assist users when taking meter readings in the dark.
Company Users can also report any issues via the app, and Ecotricity there is the added functionality for images to be App name attached to the issue. Ecotricity
Country Link United Kingdom https://play.google.com/store/apps/details?id=co
Category m.ecotricity.onlineaccount&hl=en_GB Customer Self-Service
23 20 Analyse and This app allows users to view and pay bills, set bill reminders and analyse their consumption pattern improve energy over the last 12 months. usage The company, APEPDCL, provides separate apps for each different region of India that they serve electricity. Company APEPDCL
App name Link Eastern Power https://play.google.com/store/apps/details?id=co Country m.apepdcl.consumerapp India
Category Customer Self-Service
24 21 Identify household This app helps customers check and manage energy flows in their home as well as turning a devices with a high targeted device on or off. level of electricity The app also identifies devices with a high consumption electricity consumption, providing an overview of the total power consumption at any time.
Link Company VERBUND https://play.google.com/store/apps/details?id=co m.verbund.ecohome App name VERBUND-Eco-Home
Country Austria
Category
Customer Self-Service
25 22 Bespoke tracking This app provides a wide array of functions for customers, including being able to locate the tool nearest EDF store and compare different EDF energy deals.
Company There is a dashboard which displays the status of Groupe EDF the user’s account. The app also tracks energy App name consumption using ‘e.quilibre tracking’ - a EDF & MOI bespoke online tool developed by EDF for
Country customers to analyse their electricity and gas France consumption.
Category Customer Self-Service Link
https://play.google.com/store/apps/details?id=co m.edf.edfetmoi&hl=en
26 23 Report broken Through this app the customer can submit readings, regardless of their retailer. If the streetlights customer experiences a power cut, the app guides them through the necessary steps for a diagnostic and helps report the problem both in the home
and in public areas. Company EDP Energias de Portugal
App name EDP Distribuição
Country Link Portugal https://play.google.com/store/apps/details?id=pt.
Category edp.edpdistribuicao.app Customer Self-Service and Reporting Tool
27 24 Manage The TECO eHOME app enables users to manage their home air conditioner service. As long as the energy intelligent mobile phone/tablet can connect to the network, users can control home air consumption conditioner at any time and place.
Functions including: Remote Control, Schedule Company Control, Power management, Forgetting Tecom Ltd reminder/Caring reminder. App name TECO eHOME Link Country https://play.google.com/store/apps/details?id=co Japan m.teco Category Customer Self-Service
28 25 Manage electricity This app allows customers to estimate and monitor consumption in real-time. Additionally, costs customers can calculate the cost of energy consumption for individual household appliances. Customers can pay and manage their bills via the
app. Company Meralco Finally the customer can receive up-to-date App name MeralcO Virtual Engine (MOVE) notifications such as power maintenance advisories and updates on exclusive promos in the Country Philippines customer area.
Category Customer Self-Service Link
https://play.google.com/store/apps/details?id=co m.meralco.phone.move&hl=en
29 26 DTE Insight is an app that provides DTE Energy customers with an Advanced Meter to discover Improve home and improve their home energy use. energy use Features include: Electricity Insight – for DTE electric customers with an Advanced Electric Meter, this feature intuitively displays all of their Company electricity consumption in a daily, weekly, DTE Energy Corporate Services monthly, and yearly view format.
App name DTE Insight Link
https://play.google.com/store/apps/details?id=co Country United States m.dteenergy.insight
Category Customer Self-Service
30 27 Pay bills online This app allows customers to pay bills, report and check the status of power problems, submit a
meter reading and much more with My conEdison.
Company My conEdison makes it easy for customers to Con Edison Energy manage their account, get outage and safety
App name information and communicate with Con Edison My conEdison Energy using their smartphone.
Country United States
Link Category Customer Self-Service https://play.google.com/store/apps/details?id=co m.usablenet.coned
31 Communication Platform 28 Veolia Connect is a mobile application for Veolia Improving Middle East employees. It aims to improve communication between employees and the Head communication Office. between employees In the app employees can be kept up to date with company information, as well as being provided and HQ with training, health and safety documentation.
Additionally there are a number of HR related Company functionalities within the app such as: report Veolia expenses, plan a vacation or share ideas with HQ.
App name Veolia Connect If the employee has an emergency, they can use the Health and Safety report, where the request is Country processed in real time. France
Category Link Internal communication tool https://play.google.com/store/apps/details?id=co
m.daxium.veolia
33 29 Keeping investors The app provides investors with company statistics in real time. Information about the share up to date price and its evolution, financial documentation, multimedia contents and dividends are available via the app to keep investors up to date on the company status. Company Iberdrola Link App name https://play.google.com/store/apps/details?id=icl Iberdrola Investor Relations watersolutions.atino.de.iclwatersolutions
Country Spain
Category Communication tool to stockholders
34 30 Keeping customers The app provides an overview of the entire customer fleet through dashboard and up to date on performance benchmarks on wind parks and operations & maintenance services. The performance benchmarking app enables customers to see how the fleet is performing compared with its own parks. Company Vestas Wind Systems Link
App name https://play.google.com/store/apps/details?id=co Vestas ClearSight m.vestas.clearsight
Country Denmark
Category Real-time reporting (IoT)
35 31 Pushing crucial The app provides essential information during an emergency situation such as power failure, information during earthquake, tsunami or other disasters local to Japanese regions. emergencies Users are informed by push notifications in terms of do’s and dont’s before, during, and after the Company emergency situation. Tokyo Electric Power Company
App name Link TEPCO速報 https://play.google.com/store/apps/details?id=jp.c
o.tepco.sokuho&hl=en Country Japan
Category Emergency Services
36 32 A community for Provides information for employees of United Utilities, including news, videos, job vacancies, the employee internal job vacancies, Noticeboard and Your Space. team Link https://play.google.com/store/apps/details?id=co Company m.UnitedUtilities.TapIn&hl=en_GB United Utilities
App name Tap in
Country United Kingdom
Category Employee tool
37 33 Keeping investor The app provides investors with the latest information on news releases, share price data, relations up to date reports, presentations, upcoming events and social media.
Company OMV
App name Link OMV Investor Relations https://play.google.com/store/apps/details?id=co
Country m.omv.irappmobile Austria
Category Communication tool
38 34 Real time This app is a customer monitoring tool with real time information about the performance of wind monitoring tool energy turbines. In addition to delivering detailed information about current and historical power for customers production of the customer's fleet, the app allows the customer to monitor the availability and efficiency of individual turbines as well as wind Company farms as whole. Axpo
App name Link Axpo xREM https://play.google.com/store/apps/details?id=co
m.axpo.axpoxrem Country Switzerland
Category Customer Monitoring Tool
39 35 Providing This app provides members of the company’s Business Club to view detailed market data for 10 European market European countries, including current value (cost) of electricity and daily variation in costs. Users data can select their ‘favourite’ countries to appear on the app homepage.
Company The app also informs users of recent energy news, Groupe EDF advice on who to contact and invoice/payment App name information. EDF Business Club
Country France
Link Category Communication tool https://play.google.com/store/apps/details?id=we bwag.edf&hl=en
40 Optimisation of Internal Processes 36 Report App users can report broken or malfunctioning street lights in areas serviced by DONG Energi and malfunctioning the report is automatically integrated into DONG’s systems. street lights The app allows the user to locate the problem
using either an address or GPS positioning. As Company DONG Energi part of the submission, a description and photo of the problem can be attached. App name
Dit Gadelys The native app is based on a website with the Country same functionality. Denmark
Category Link Process optimisation https://play.google.com/store/apps/details?id=dk. dongenergy.ditgadelys
42 37 Internal meeting The app helps employees at manager level to organise meetings/events across Northern tool across large America. All the necessary tools to optimise the process around effective meetings and events are geographical areas available for the user, such as booking meeting rooms, describing the content and speakers or
ordering catering.
Company The apps also allows employees to share SUEZ documents and access internal social media App name channels. SUEZ NA
Country USA Link
Category https://play.google.com/store/apps/details?id=co Employee process optimisation m.coreapps.android.followme.sena2016
43 38 Employee The app facilitates communication internally in the company, from HQ to the mobile workforce. information Link management tool https://play.google.com/store/apps/details?id=br. com.deway.imeeting
Company enel Brazil
App name Enel Persoas
Country Brazil
Category Internal Communication Tool
44 39 Keeping track of The app is created to keep track of the work done by field workers of Edotco. The ambition is to work done by make life easier for the workers in the field by letting them use their smartphone for reporting. workers Link https://play.google.com/store/apps/details?id=co Company m.sgc.fieldforce Edotco
App name FieldForce
Country Bangladesh
Category Process Optimisation
45 Training Tools for Staff & Professionals 40 Product tool for The app is designed to provide engineers and technicians with efficient and accurate tools for professionals water treatment. App users can calculate units in water treatment such as water hardness, alkalinity, flow, pressure, mass and conductivity.
Company The user can also receive push notifications with Kurita Europe news from Kurita, product launches, lectures, case App name studies and much more. Kurita
Country Europe Link
https://play.google.com/store/apps/details?id=icl Category Converter tool for engineers and technicians watersolutions.atino.de.iclwatersolutions
47 41 Product tool for This app is a tool for professionals and gives access to a useful pressure-to-temperature professionals refrigerant converter. The tool covers more than 75 different refrigerants, including natural refrigerants. Users can find out information about
the various refrigerant types through the app, Company Danfoss which includes information such as Global Warming Potential (GWP) and Ozone Depleting App name Refrigerant Slider Potential (ODP).
Country Denmark
Category Product Tool for Re-sellers Link
https://play.google.com/store/apps/details?id=co m.danfoss.koolapp
48
This app enables users to explore different 42 environments where the oil and gas provider Education through ExxonMobil operates. virtual reality The app uses virtual reality to educate users on technology used to produce oil and gas in remote locations, and the potential for future Company development. ExxonMobil
App name ExxonMobil Virtual Reality Link
Country https://play.google.com/store/apps/details?id=co United States m.exxonmobil.vr360&hl=en_GB
Category Education Tool
49 Loyalty & Promotion Products 43 This app gives members of the loyalty program Order refills of access to various services, such as booking a refill, checking refill history, complaint, rate the gas LPG gas station or book a preferred time of delivery.
Company Hindustan Petroleum
App name Link HP GAS App https://play.google.com/store/apps/details?id=co m.hpclgas Country Hindustan
Category Loyalty tool
51 44 Discover and This app is a service for home users of DTE services. It allows customers to keep track of their improve home gas and electricity usage and the finances related to that. energy use Customers are notified with usage tips and sent
notifications when discounts are available. A Company DTE Corporate Energy Services personal profile with information about the residence gives the customer saving tips and App name allows them to monitor the usage in real time. DTE Insight Finally, the app offers challenges and rewards to Country customers. USA
Category Link Customer Self-Service + Loyalty program https://play.google.com/store/apps/details?id=co
m.dteenergy.insight
52 45 Product and The app helps customers find the right product for their application. Through a product selection application library guide, the customers can find the exact steel solution they are looking for.
With Steel Advisor, customers can locate the Company ArcelorMittal latest information on ArcelorMittal’s selection of steels for very diverse industrial sectors including: App name ArcelorMittal EU Steel Advisor Building and construction, domestic appliances, electrical machines and energy. Country Belgium Link Category Customer loyalty and acquisition tool https://play.google.com/store/apps/details?id=co m.arcelormittal.steeladvisor
53 46 Building loyalty This app is a part of the company’s customer loyalty program. Customers can collect points by through hands-on using the app, and then they can receive special offers on fuel and car wash. Users can also get a tools and offers status on their customer card via the app.
Furthermore, the app has a tool that helps Company customers find the position of gas stations in their Petro-Canada area. App name My Petro-Canada
Country Link Canada https://play.google.com/store/apps/details?id=co Category m.petrocanada.my_petro_canada Customer Loyalty
54 47 Real-time The app allows customers to get a real-time status of the electricity network. Functionalities include electricity status being able to manage multiple power suppliers, request information on POD relative to the supply Company of electricity power and view the history of Guasti e-distribuzione requests for each supplier of electricity recorded
in the app. App name e-distribuzione
Country Italy
Category Link Customer Pricing Tool https://play.google.com/store/apps/details?id=co
m.enel.guastienel
55 48 Compare estimated Customers can use this app to manage payments, view account and energy plan/tariff details and vs actual energy submit meter readings. There is the ability to compare actual and estimated energy usage and charges charges per month/year.
Users can also schedule reminders to top up their Company balance for their pre-paid smart meter, as well as OVO Energy topping up via the app or setting up automatic App name top-ups. OVO Energy
Country United Kingdom
Link Category Customer Aquisition Tool https://play.google.com/store/apps/details?id=co m.ovo.energy
56 49 Pay for fuel ExxonMobil Speedpass+ allows users to pay for gasoline and car washes via the app, including the on the go option to earn loyalty points. The app also enables users to locate their nearest fuel station and navigate to it.
Company ExxonMobil
App name Link ExxonMobil Speedpass+ https://itunes.apple.com/us/app/exxon-mobil-spe
Country edpass+/id668175318?mt=8 United States
Category Loyalty Program
57 50 Navigate to The “Shell Motorist” app allows users to locate their nearest Shell station and then to fill up their nearest station vehicle and pay for fuel without going in store, using a QR code on the pump.
Company Customers can earn loyalty points through the Shell app, and receive personalised offers and App name promotions. There is also a range of 360 videos Shell Motorist available for users, from Motorsports to
Country company-specific sporting events. Netherlands
Category Link Location Tool and Loyalty program https://play.google.com/store/apps/details?id=co
m.shell.sitibv.motorist&hl=en_GB
58 In the middle of an app project for your company? We believe that successful apps are more than beautiful design and great code. A clear purpose, strong ties to the user, and deep relation to your business and strategy is equally important. Here are 3 valuable places to start the process.
Mobility Services Strategy Proof of Concept Analysis Evaluating existing app quality
Successful apps are about understanding Let’s facilitate an idea generation workshop There is no doubt about the value added the business and the environment to with carefully tailored brainstorming when a neutral third party review your reveal the potential opportunities. We exercises and sessions, with precise goals app. We therefore offer a comprehensive analyse typically these areas: Enterprise for each of the exercises. This will be hardware test to verify whether your app vs. Consumer, Business critical factors, followed up by prototyping, road mapping functions appropriately across the Stakeholders/Processes and Technology. and validation phases. devices and operating systems.
59 Let’s get started
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60 Enterprise apps made awesome