<<

How To Make Work processes are how tasks are done. Some are detailed written instructions for performing complex operations at work. Others are unwritten routines that are part Process Map of everyone’s day. Whether it’s written down or not, there’s a sequence to a task. Process Mapping Make Toast Tom Wujec’s popular TED Talk on problem solving shows how people see the steps of a process differently – even for something as simple as making toast. Step 1 Step 2 Step 3 3 Different Approaches Click on the link below to watch his insightful video. In addition to investigating problems, we help organizations establish an operational baseline by capturing the work processes that are critical to their Simple Work Process Version 1 Simple - Linear

Verify correct Watch to Get out two Put bread in Turn on Take toast out Put toast on settings on make sure it toast Cut toast Enjoy! slices of bread toaster when done plate toaster doesn't burn Got a wicked problem? First, tell me how you make toast.

Click here for the Video

Obtain butter / Version 2 Also simple, but this version provides an jam option to start over if you're not satisfied with the first toast attempt. Apply butter, Enjoy toast jam to toast Tom Wujec's Website Place bread in Select toasting Satisfied with YES Remove toast Obtain bread Start toasting toaster duration level of toast? from oven Click here to visit

NO

Wait 2 Minutes

Remove butter Check on YES Set oven to Lay bread on butter from Place into oven toast. broil toasting pan on bread refrigerator Done ?

Version 3 There are some additional decisions in this work flow. There may be a NO Place butter on need to buy more bread if you're out. And dad's method is different than counter to soften his daughter's. Both are shown on this version. Dad Method

Wait 30 YES Dad or seconds Enough Bread How many Open bag, daughters bread Serve toast preference pieces of toast? remove bread method ? ? Don't get distracted Wheat, Quantity NO White Daughter Method

YES Still want Go to store, toast Wait for "ding" buy bread ?

Place bread on Remove stick Place on Remove toast Unwrap one Rub end of Press start NO pan in toaster of butter from counter to with spatula, end of wrapper butter all over button oven refrigerator soften set on plate on butter top of toast

No toast Set temp knob Place on counter to between 2 - 3 soften

Copyright 2018 ThinkReliability, Novem, Inc.