Introduction from Councillor Craig Leyland, Leader of East Lindsey District Council
We know that this is a difficult time for everyone and we will all be affected. To try and help we are sharing information that you have been telling us would be helpful. To help you look after yourself and your community, in partnership with Magna Vitae we have set up a webpage with more help, advice and tips: magnavitae.org/inthistogether/ We know that there are things that are important right now but understand that you will be starting to think about the future for you and your family. I hope this information helps. Stay safe and please look after each other.
Support if you are Support for Extremely in isolation Clinically Vulnerable If you are self-isolating, but you have no Individuals friends or family that can help, we can If you have received a letter from the NHS connect you with the support you need. to say that you are extremely clinically A new helpline is available for anyone vulnerable and at high risk from Coronavirus in Lincolnshire in self-isolation due due to your health conditions, you should to Coronavirus. Please call: 01522 register for support at: www.gov.uk/ 782189 (7 days a week, 9am – 5pm) or coronavirus-extremely-vulnerable register for help at: www.lincolnshire. If you have not been contacted by the gov.uk/coronavirus/requesthelp NHS and are concerned that you might fall into this group, please discuss with your doctor or health consultant.
2 3 Financial Advice & Support your supplier immediately. Companies are making every effort to help customers If you are worried about money, personal through this. income or business finances, there are organisations that can help. Please get in If you still need help or advice on suppliers touch as soon as possible if you need you can call Citizens Advice consumer advice. helpline: 0808 223 1133
Citizens Advice Lindsey Rent and Mortgage Costs Citizens Advice Lindsey offer free, There are things in place to help you if you confidential and impartial advice to help are experiencing difficulties in meeting your everyone find a way forward, whatever housing costs and also to prevent you from problem they face. Contact the team for losing your accommodation during this help with: difficult time. Work, welfare benefits and entitlements If you are worried about how to pay your Debt, money and household income housing costs please contact your landlord Housing, family and consumer issues or mortgage lender as soon as possible. Advice line: 0300 3309 034 If you are getting into arrears and worried www.citizensadvice.org.uk about losing your home or, if you are in need of help or advice regarding housing, Money Advice Service please contact the ELDC Housing Hub on Free, impartial money advice and guidance 01507 613135 or email housing.hub@e- to help improve your finances and manage lindsey.gov.uk. Help is available now for your money. both tenant and landlord experiencing Telephone helpline: 0800 138 777 difficulties to try and prevent homelessness www.moneyadviceservice.org.uk If you are a landlord, the Housing team can support by assisting with tenant issues. Bills and Payments www.e-lindsey.gov.uk/HousingAdvice Utility Costs Energy and Utility Bills If you cannot pay bills or are struggling to top up prepaid meters, please contact
2 3 Help with Your Rent For all Council Tax advice or to claim If you are on a low income you may be Council Tax support please visit: entitled to financial help through Housing www.e-lindsey.gov.uk/CTS or you can call Benefit, or if you are of working age, us on 01507 601111. through Universal Credit. Depending on your circumstances, this help may be able to Physical, Emotional and support you to pay part or all of your rent. Mental Wellbeing This can be done online at: Life has changed for all of us and we are all www.e-lindsey.gov.uk/ClaimHousingBenefit living in a time of uncertainty. You may be or www.gov.uk/apply-universal-credit feeling anxious, worried, sad, bored, lonely or You may also be able to access additional frustrated. Our friends at Magna Vitae have short term help through a Discretionary great ideas and suggestions for the whole Housing Payment. For more information family to stay busy, active and well at home: and to apply online please visit: www. www.magnavitae.org/inthistogether/ e-lindsey.gov.uk/ClaimHousingBenefit For advice on help to meet your housing costs you can also contact us on 01507 601111.
Council Tax If you cannot pay your council tax, please contact us. We will consider the circumstances of each individual case and try to help. We may be able to reduce your monthly payments, identify discounts you’re entitled to or defer recovery to help you to get back on track. Council Tax Support is available for residents on low incomes. If you are a working age Council Tax Support claimant, a hardship payment of up to £150 will automatically be applied to your council tax account.
4 5 Being Active Mental Health and Emotional Support It is important to stay fit and active during Lincolnshire has a new confidential helpline the current lockdown. Regular physical to provide emotional support and guidance activity can improve your mood, confidence for anyone feeling low, stressed or anxious. and sleep, as well as give you more energy You won’t be judged, so if you need to talk, and reduce stress. Please try to exercise in call anytime of the day or night: your home or garden if possible. 0800 0014331 Magna Vitae have teamed up with TV.FIT Support to Access Shopping in order to help you continue to exercise from your own home. TV.FIT are an on and Essential Supplies demand, online company who specialise If you’re struggling to get shopping due to in workouts from the comfort and self-isolation and don’t know how to pay, convenience of your very own front room. some supermarkets now have schemes Whether you’re looking for a high-intensity in place which allow you to purchase workout to really get your blood pumping, vouchers. You can find more information on something to help you lose weight ready the schemes available locally at: for the Summer, or a yoga session to boost lincolnshire.connecttosupport.org/ your physical and mental wellbeing, there coronavirus/ or by calling 0300 303 8789 really is something on offer for everyone. To access this go to https://showcase. Lincolnshire Co-Op tv.fit/ , click Get Started and use the code Food Shopping Vouchers “1MAGNA4”. This service is free until the Lincolnshire Co-Op vouchers can now be end of June 2020. purchased and delivered to your chosen address. Change will be given when using the vouchers. You can call 01522 544 632 (Mon-Fri 9am to 3pm) to buy vouchers. Be sure to have your bank card ready. Supermarket click and collect services: You can place an order online with some supermarkets and share a reference number with a volunteer who can go and collect the shopping on your behalf.
4 5 Protected Shopping Times: for elderly or to feel alone. TED can help with advice, vulnerable residents are also being offered signposting and friendly support. They offer by the main supermarkets. regular wellbeing and friendship phone calls and even activity packs with puzzles, If you are self-isolating and in need quizzes, poems and recipes. of shopping / supplies but none of these options are suitable for you If you, or anyone you know would like to and have nobody to help you (family, access ConnecTED please call one of the friends or local community), you can numbers below, 9am and 5pm, Monday – contact the Lincolnshire Covid19 Friday: Helpline on 01522 782189. Binbrook and Louth – 01529 301965 Chapel St Leonards and Alford – 01529 Support with 301973 Prescription Collection Mablethorpe and Sutton-on-Sea – 01529 301961 We know that getting your prescriptions collected has been a worry for many people. Skegness and Ingoldmells – 01529 If you are self-isolating and have no one to 301966 collect your prescription you can contact Wainfleet and Spilsby – 01529 301970 the Lincolnshire Helpline on 01522 782189 Wragby, Horncastle and Woodhall Spa – – and we will connect you with support in 01529 301951 your community. Wellbeing Lincs We know that people Staying Connected sometimes need It’s important to stay in touch with support to stay well and people, so why not get connected to your independent and need help through life’s community. It’s good to talk! changes. Wellbeing Lincs provides support for people to remain safe and well at home. TED: Ageing Better in East Lindsey, Please visit www.wellbeinglincs.org or call Connected Together Friendship 01522 782140 Our Wellbeing team are also doing amazing work to connect people across Lincolnshire with the support they need in response to The TED team support East Lindsey the Covid19 emergency. residents aged over 50 - no one needs
6 7 Here’s some more support services Royal British Legion in Lincolnshire that you might find Help for the Armed Forces helpful: Community and their families Open every day 8am-8pm Age UK Lindsey Telephone: 0808 802 8080 Open weekdays 9am-4pm https://www.britishlegion.org.uk/ Telephone: 01507 524242 www.ageuk.org.uk/lindsey/our-services/ Connect to Support befriending/ Lincolnshire Connect to Support is a Lincolnshire Co Op Community directory of key services and Support information – it has an online, telephone, Telephone: 01522 544632 email and live chat service. Telephone www.lincolnshire.coop/community/ 0300 303 8789 and live chat are available groups-supporting-the-community Monday to Friday 2pm - 7pm. Magna Vitae – Still Me www.connecttosupport.org Support for people with dementia and their families Friends Against Scams Open weekdays 9am-5pm Friends Against Scams is a Telephone: 01507 681816 National Trading Standards Scams Team initiative, which aims to Lincolnshire Rural Support Network protect and prevent people from becoming Help for farming and rural families victims of scams by empowering people to Everyday 8am-6pm take a stand against scams. Telephone: 0800 138 1710 www.lrsn.co.uk/ Anybody can join Friends Against Scams and make a difference in their own way. Carers First Complete the online training and raise Support for Carers and their families awareness throughout your community. Live web chat available Monday, Thursday Together we can create a scam free nation! and Friday 8.30am-3.30pm and every www.friendsagainstscams.org.uk Wednesday 6pm-8pm Carers hub: 0300 303 1555 www.carersfirst.org.uk/lincolnshire/ coronavirus-covid-19
6 7 magnavitae.org www.e-lindsey.gov.uk www.e-lindsey.gov.uk/CVBusinessGrants submit aclaim, visit: £25,000. To view theeligibility criteria and £15,001 and£51,000willreceive agrant of leisure sector, witharateable value between If your businessin theretail, hospitalityor £15,000, you willreceive agrant of£10,000. leisure sector, witharateable value ofunder If your businessis intheretail, hospitalityor Fund Retail, HospitalityandLeisure Grant www.e-lindsey.gov.uk/CVBusinessGrants claim pleasevisitourwebsite: To view theeligibility criteria andsubmita will receive £10,000cashgrant. business rate relief (SBBR)orrural rate relief business rates andare eligible for small Small businessesthatpay littleorno Small BusinessGrant Fund coronavirus-covid-19 financial-support-for-businesses-during- www.gov.uk/government/collections/ also findinformation onour website at: how we mightbeabletohelp. You can 601111 sothatwe candiscusswithyou in 2020/21, pleasecontactuson01507 worried aboutpaying your businessrates this. Ifyou are businessowner andare the BusinessRatesteamtorequest opportunity. There isnoneedtocontact revised billstoratepayers attheearliest with theadditionalrate relief andsending Rates holiday, we willbeupdatingaccounts For businesseseligible for theBusiness Business Rates forSupport Businesses
Cultural Sector forSupport theCreative and Councillors-Community-Grants-Scheme www.e-lindsey.gov.uk/article/8563/ For more information pleasevisit: issuescausedbythat tackle COVID-19. not for profit groups intheircommunities community resilience projects delivered by funding isnow available support organisations inEastLindsey. Additional community projects run by notfor profit providesScheme grant fundingto ELDC’s Councillors’ Community Grants Voluntary Groups forSupport Community and team [email protected] assistance. To arrange acallpleaseemailthe and/or adviseanyone who may require organisation isencouraged toget intouch representing acommunity venue, clubor organisations withinEastLindsey. Anyone toallclubsandsport advice andsupport Magna Vitae are offering guidance, Organisations for Clubsand Support Sports You don’t have togo through thisalone. www.businesslincolnshire.com There’s alsolotsofinformation at at 08000014331, open24hours aday. Lincolnshire have amentalhealthhelpline feeling anxious, stressed orlow, Business If you own orrun abusiness andare forMental HealthSupport Businesses [email protected] should email wishing toaccessthissupport by Covid19. Any individual ororganisation within EastLindsey thathasbeenaffected cultural organisation orcultural event funding isavailable for every artist, creative, Advice, toaccess guidanceandsupport
April 2020