A Guide to Organisations That Can Help You All Areas in Dumfries and Galloway 2015  Version 2

A guide to organisations that can help you All areas in Dumfries and Galloway 2015  Version 2

Contents

In Annandale and Eskdale, there are people who can help you with … ...... 3 Your home ...... 3 Your benefits and money ...... 3 Bank accounts, loans and savings ...... 4 Computers ...... 4 Training and jobs ...... 4 Dealing with problems ...... 5 In Annandale & Eskdale, here are the contact details for the services who can help you...... 6

In Nithsdale, there are people who can help you with …...... 10 Your home ...... 10 Your benefits and money ...... 10 Bank accounts, loans and savings ...... 11 Computers ...... 11 Training and jobs ...... 11 Dealing with problems ...... 12 In Nithsdale, here are the contact details for the services who can help you...... 13

In the Stewartry, there are people who can help you with … ...... 18 Your home ...... 18 Your benefits and money ...... 18 Bank accounts, loans and savings ...... 19 Computers ...... 19 Training and jobs ...... 19 Dealing with problems ...... 20 In the Stewartry, here are the contact details for the services who can help you ...... 21

In Wigtownshire, there are people who can help you with … ...... 25 Your home ...... 25 Your benefits and money ...... 25 Bank accounts, loans and savings ...... 26 Computers ...... 26 Training and jobs ...... 26 Dealing with problems ...... 27 In Wigtownshire, here are the contact details for the services who can help you ...... 28

In Annandale and Eskdale, there are people who can help you with … Who can help …  housing and paying rent  applying for housing and other benefits Your landlord or housing officer  the Benefit Cap and Under Occupancy if you are affected by them - with your housing  setting up a new home Furniture projects  getting good 2nd hand furniture

 how to cut your energy bills and make your home warmer by funding insulation and other measures Home Energy Scotland

Dumfries and Galloway  advice if you are going to court to be evicted for not paying your rent Citizens Advice Service

Your home Your landlord or housing officer

 support if you are facing eviction or have nowhere to live Homeless Team, Dumfries and Galloway Council Shelter

 applying for benefits you may be entitled to – there are over 50. These include Universal Credit, Jobseekers Allowance, Employment and Support Allowance, Disability Living Allowance, Personal Jobcentre Plus Independence Payment, Attendance Allowance, Pension Credit, benefits for people injured in the Armed Forces and benefits for Carers.

HMRC (Her Majesty’s Revenue  applying for tax credits and child benefit you may be entitled to and Customs)

 applying for housing benefits  the Benefit Cap and Under Occupancy, if you are affected by them - with applying for Discretionary Revenues and Benefits, Housing Payments and looking at other options for financial support Dumfries and Galloway Council  advice on Council Tax Reduction (previously Council Tax Benefit)  applying for money for a one-off emergency (Crisis Grant) Scottish Welfare Fund,  applying for help to set up or stay in your home (Community Care Grant) Dumfries and Galloway Council  advice about applying for benefits including Tax and Pension Credits  advice about applying for “passported” benefits you may be entitled to - from our Council – free Dumfries and Galloway Citizens Advice Service Your benefits school meals, help with school uniforms, transport concessions, garden maintenance etc.| From the and money NHS - Healthy Start food and vitamins, free NHS dental treatment, glasses, transport to hospital, etc.| Legal Aid | Independent Learning Accounts Dumfries Welfare Rights  letting you know about other ways you might be able to get financial help  advice if you are behind with paying your rent or want to manage your money better  debt advice and help to manage debts Financial Inclusion and  a benefits health check to make sure you are getting everything you should be Assessment Team, Dumfries  information about other ways you might get help in a crisis - if you are not eligible for a Crisis or and Galloway Council Community Care Grant

Page 3 In Annandale and Eskdale, there are people who can help you with … Who can help …  opening a basic bank or building society account to pay in your benefit and pay your bills Basic bank accounts with a  advice about setting up monthly direct debits for rent and other bills bank or building society

Jobcentre Plus – Budgeting loan  applying for a loan at an affordable rate Solway Credit Union

Basic bank account with a bank or building society Bank accounts,  opening a savings account loans and Solway Credit Union savings Trading Standards,  dealing with an illegal money lender Dumfries and Galloway Council Employability and Skills Service, Dumfries and Galloway Council Community Learning and Development, Dumfries and Galloway Council  getting access to a computer  working with a computer IT centres

Computers Jobcentre Plus

Libraries, Dumfries and Galloway Council Community Learning and  improving your reading, writing or counting Development, Dumfries and Galloway Council Dumfries and Galloway Multi- cultural Association

 improving your English if it’s not your first language Community Learning and Development, Dumfries and Galloway Council

Dumfries and Galloway College Training and  accredited training Dumfries and Galloway College Employability and Skills  training, learning or volunteering jobs Service, Dumfries and  building your confidence Galloway Council  form filling, CV writing and learning interview skills  getting into work Jobcentre Plus

 taking a job or increasing the hours you already work, if you are in a job Jobcentre Plus

Page 4 In Annandale and Eskdale, there are people who can help you with … Who can help …

DGVoice  dealing with a physical disability or a hearing or eyesight loss Social Work Services, Dumfries and Galloway Council Dumfries & Stewartry Women’s  support If you have been subject to domestic abuse Aid

Soldiers, Sailors and Airmen’s  ex-service personnel issues Families Association (SSAFA)

Aberlour Childcare  support if you are a child or young person and have a drink, drug, gambling or other addiction problem Issu18

Addaction Dealing with ADS South West Scotland problems

 support if you are an adult and have a drink, drug, gambling or other addiction problem Apex

Criminal Justice, Dumfries and Galloway Council

NHS Specialist Drug and Alcohol team

Please note this list only has some of the places you can go for help. There are many other organisations that provide a variety of support. Talk to a specialist adviser who will know of other people who may be able to help you.

Page 5 In Annandale & Eskdale, here are the contact details for the services who can help you

Please note that this is not a full list of all the support that is available. For more information about what is available, please contact any of the agencies shown.

Who I am looking for Where they are How I can contact them When they are open North West Resource Centre,  01387 279279 Aberlour Childcare College Drive,  www.aberlour.org.uk Mon to Fri 9am - 5pm. Dumfries DG2 0BX  [email protected]  01387 263208 79 Buccleuch Street, Addaction  http://www.addaction.org.uk/default.asp Mon to Fri 9am - 5pm. Dumfries DG1 2AB  [email protected] Alcohol and Drugs  01387 259999 79 Buccleuch Street, Support, South West  http://www.adssws.co.uk/ Mon to Fri 9am - 5pm. Dumfries DG1 2AB Scotland  [email protected]  01387 256310 77-79 Friars Vennel, Apex  http://www.apexscotland.org.uk/ Mon to Fri 9am - 5pm. Dumfries DG1 2RF  [email protected] Bank of Scotland,  01461 633113 Mon, Tues, Thurs & Fri 9.15am - 4.45pm, 111 High Street,  http://www.bankofscotland.co.uk/ Wed 9.30am - 4.45pm, Sat 9am - 1pm. Basic bank account: Annan DG12 6AB Annan Royal Bank of Scotland,  01461 202087 Mon, Tues, Thurs & Fri 9.15am – 5pm, Wed 52 High Street,  http://www.rbs.co.uk/personal.ashx 9.30am – 5pm, Sat 9am – 3pm. Annan DG12 6AN Royal Bank of Scotland, Basic bank account:  01461 338240 Mon, Tues, Thurs & Fri 9.15am – 5pm, Wed 139 / 141 Central Avenue, Gretna  http://www.rbs.co.uk/personal.ashx 9.30am – 5pm. Gretna DG16 5AQ Bank of Scotland,  01387 380853 Mon, Tues, Thurs & Fri 9.15am - 4.45pm. High Street,  http://www.bankofscotland.co.uk/ Closed for lunch 12.30pm - 1.30pm. Basic bank account: Langholm DG13 0JH Langholm Royal Bank of Scotland,  013873 80430 Mon, Tues, Thurs & Fri 9.15 – 5pm, Wed High Street,  http://www.rbs.co.uk/personal.ashx 9.30 – 5pm. Langholm DG13 0JH Bank of Scotland, Mon, Tues, Thurs & Fri 9.15am - 4.45pm,  01576 202944 81 High Street, Wed 9.30am - 4.45pm. Closed for lunch  http://www.bankofscotland.co.uk/ Basic bank account: Lockerbie DG11 2JH 12.30pm - 1.30pm. Lockerbie Royal Bank of Scotland,  01576 202230 Mon, Tues, Thurs, Fri 9.15am – 5pm, Wed 47 High Street,  http://www.rbs.co.uk/personal.ashx 9.30am – 5pm. Lockerbie DG11 2JH Basic bank account: Mon, Tues, Thurs & Fri 9.15am - 4.45pm, Bank of Scotland, 8 High Street,  01683 232013 Moffat Wed 9.30am - 4.45pm. Closed for lunch Moffat DG10 9EX  http://www.bankofscotland.co.uk/ 12.30pm - 1.30pm.  07709479645 Town Hall, High Street,  [email protected] / Mon to Fri 9am – 5pm. Moffat DG10 9HF Community Learning &  [email protected] Development, Dumfries 07734073634  and Galloway Council Council Offices, High Street, [email protected] /  Mon to Fri 9am – 5pm. Annan DG12 6AQ [email protected] 

Page 6 Who I am looking for Where they are How I can contact them When they are open Lockerbie Library,  07709479644 31- 33 High Street,  [email protected] / Mon to Fri 9am – 5pm. Lockerbie DG11 2JL  [email protected] Community Learning &  07709479644 Town Hall, Market Place, Development, Dumfries  [email protected] / Mon to Fri 9am – 5pm. Langholm DG13 0JQ and Galloway Council  [email protected] Richard Greenhow Centre,  07834567863 Central Avenue, Mon to Fri 9am – 5pm.  [email protected] Gretna Dg16 5AQ Criminal Justice, 122-124 Irish Street,  01387 273600 Dumfries and Galloway Mon to Fri 9am - 5pm. Dumfries DG1 2AW  http://www.dumgal.gov.uk/index.aspx?articleid=2143 Council Midsteeple (2nd Floor),  01387 257770 DG Voice High Street,  http://www.dgvoice.co.uk/ Mon to Fri 9am - 5pm. Dumfries DG1 2BH  [email protected] 19a Bank Street, Mon to Fri 9am – 5pm Annan DG12 6AA 0300 303 4321  Dumfries and Galloway Day Centre, Charles Street, www.dagcas.org st rd  1 & 3 Mon 3.30pm - 4.30pm. Citizens Advice Service Langholm DG13 0AA [email protected]  Town Hall, High Street, Wed 11am – 1.00pm. Moffat DG10 9HF By appointment only.  01387 734000 Dumfries and Galloway Bankend Road,  www.dumgal.ac.uk Monday to Friday 8.45am – 4.30pm College Dumfries DG1 4FD  [email protected]  01387 254624 Dumfries and Galloway Old Assembly Close, Irish  http://www.dgma.org.uk/ Monday to Friday 1pm to 5pm. Multicultural Association Street, Dumfries, DG1 2NP  [email protected]  01387 263052 Dumfriesshire and 12 Whitesands,  www.dumfriesshireandstewartrywomensaid.co.uk Mon to Fri 9.30am – 4.30pm. Stewartry Women’s Aid Dumfries DG1 2RR  [email protected] Employability and Skills,  030 33 33 3000 ext. 67243 Annan Town Hall, 22 High St Monday to Friday 9am - 5pm Dumfries and Galloway  http://www.dumgal.gov.uk/yourfuture Annan, DG12 6AQ By appointment only. Council  [email protected] Financial Inclusion and Customer Service Centre,  030 33 33 3008 Assessment Team, Annan Town Hall, High Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1633 Mon to Fri 9am - 5pm. Dumfries and Galloway Annan DG12 6AG  [email protected] Council  01461 203281 Furniture project - Annan Unit 13, Silverlaw Industrial Mon to Fri 9.30am - 5pm, Sat 9.30am –  http://moffatcan.org/ Can Estate, Annan DG12 5EG 12.30pm.  [email protected]  0808 808 2282 Home Energy Scotland Online Mon to Fri 8am - 8pm, Sat 9am - 5pm.  http://www.greenerscotland.org/warm-homes Homeless team,  030 33 33 3000 Annan Town Hall, High Street, Dumfries and Galloway  http://www.dumgal.gov.uk/index.aspx?articleid=1613 Mon to Fri 9am - 5pm. Annan DG12 6AG Council  [email protected] 

Page 7 Who I am looking for Where they are How I can contact them When they are open 0300 200 3100 Child Benefit Office  https://www.gov.uk/government/organisations/hm- PO Box 1 Newcastle Upon Tyne  revenue-customs/contact/child-benefit HMRC (Her Majesty’s NE88 1AA  Mon to Fri 8am – 6pm. Revenue and Customs)  0345 300 3900 Tax Credit Office  https://www.gov.uk/government/organisations/hm- Preston PR1 4AT  revenue-customs/contact/tax-credits-enquiries  01387 244327 Young People's Substance  http://www.nhsdg.scot.nhs.uk/Departments_and_Service Service, Ladyfield Offices, Issu18  s/Child_Health_Services/Child_and_Adolescent_Mental_ Mon to Fri 9am - 5pm. Glencaple Road,  Health_Services_CAMHS Dumfries DG1 4TE  [email protected]  01461 202809 Annan Library, Charles Street, Mon, Thurs & Fri 9am – 7pm, Tues 9am –  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Annan DG12 5AG 5pm, Wed 9am – 2pm, Sat 9am – 1pm.  [email protected]  01461 202026 Clip ICT, 2‐4 Bank Street,  http://www.clipict.co.uk/ Mon to Thurs 8.30am – 3.30pm. Annan DG12 6AA IT centres:  [email protected] Annan  0800 011 3447 or 0845 606 3447 Mon, Wed & Thur 9am - 1pm, Tues & Fri DGHP, 44 High Street,  https://www.dghp.org.uk/ 1pm – 5pm. Annan DG12 6AJ  [email protected] By appointment only Jobcentre Plus, Murray Street,  0345 604 3719 Mon, Tues, Thurs and Fri 9am - 5pm. Wed Annan DG12 6JJ  www.gov.uk/dwp 10am – 5pm. Eastriggs Library, Eastriggs  01461 40844 IT centre: Mon & Thurs 1pm – 4pm, Tues 10am – 1pm, Community School,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Eastriggs Wed 5pm – 8pm. Eastriggs DG12 6PZ  [email protected] Gretna Library and Customer  01461 338000 Mon 11am – 2pm, Tues 11am – 4pm, Thurs IT centre: Service Centre,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 10am – 6pm, Fri 11am – 5pm, Sat 10am – Gretna Central Avenue,  [email protected] 12 noon. Gretna DG16 5AQ Langholm Library,  01387 380040 IT centre: Mon 2pm – 7pm, Wed 10am – 6pm, Fri 12 Charles Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Langholm noon – 2pm, Sat 9am – 12 noon. Langholm DG13 0AA  [email protected] Lochmaben Library,  01387 811865 IT centre: Mon 4pm – 7pm, Wed 9am – 12 noon, High Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Lochmaben Thurs 2pm – 5pm, Sat 10am – 1pm. Lochmaben DG11 1NQ  [email protected] Lockerbie Library,  01576 203380 Mon 10am – 4pm, Tues 8am – 4pm, Wed IT centre: 31- 33 High Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 10am – 1pm, Thurs 10am – 6pm, Fri 9am – Lockerbie Lockerbie DG11 2JL  [email protected] 5pm, Sat 10am – 1pm.  01683 220952 IT centre: Moffat Library, Town Hall, Tues 10am – 7pm, Fri 9am – 5pm, Sat 9am  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Moffat High Street, Moffat DG10 9HF – 12 noon.  [email protected]  0345 604 3719 Mon, Tues, Thurs and Fri 9am - 5pm. Wed Jobcentre Plus Murray Street, Annan DG12 6JJ  www.gov.uk/dwp 10am – 5pm.  01387 244550/244555 Lochfield Road Primary Care NHS Specialist Drug and  http://www.nhsdg.scot.nhs.uk/Departments_and_Service Centre, 12 - 28 Lochfield Road, Mon to Fri 8.30am - 5pm. Alcohol team - Adults s/Alcohol_and_Drug_Service/Alcohol_and_Drug_Service Dumfries DG2 9BH -Home

Page 8 Who I am looking for Where they are How I can contact them When they are open 030 33 33 3006 Customer Service Centre,   Housing Benefit and Council Tax Reduction Annan Town Hall, High Street, Revenues and Benefits,  http://dumgal.gov.uk/index.aspx?articleid=1640 Annan DG12 6AG or any Mon to Fri 9am - 5pm. Dumfries and Galloway  Benefits Online www.dumgal.gov.uk/benefits Council Customer Service By telephone Mon to Fri 8am - 6pm. Council  Benefit Contact Form (Online) - Centre or Library (except the  http://dumgal.gov.uk/index.aspx?articleid=11165 Ewart Library)  [email protected]  030 33 33 3007  Crisis grants Scottish Welfare Fund, Applications by telephone or  http://www.dumgal.gov.uk/index.aspx?articleid=12036 By telephone Mon to Fri 8am - 6pm or online Dumfries and Galloway online only.  Community Care grants at any time. Council  http://www.dumgal.gov.uk/index.aspx?articleid=13713  [email protected]  0344 515 2390 95 Irish Street, Shelter  www.shelter.org.uk Mon to Fri 9am – 5pm Dumfries DG1 2NP  [email protected] Social Work Services, Customer Service Centre,  030 33 33 3001 Dumfries and Galloway Annan Town Hall, High Street, Mon to Fri 9am - 5pm.  http://dumgal.gov.uk/index.aspx?articleid=2067 Council Annan DG12 6AG Soldiers, Sailors and  01387 266840 Airmen’s Families Not available Not available.  https://www.ssafa.org.uk/ Association (SSAFA)  01387 267200 24 Friars Vennel, Tues 9am - 1pm, 2pm - 5pm; Thurs 9am - Solway Credit Union  http://www.solwaycreditunion.co.uk/ Dumfries DG1 2RL 1pm; Fri 9am - 1pm.  [email protected]  030 33 33 3000 Municipal Chambers, Buccleuch  http://info.dumgal.gov.uk/tradingstandards/Home/Consum Trading Standards Mon to Fri 9am - 5pm. Street, Dumfries DG1 2AD  er?Length=4  [email protected]  01387 266888 Monday 10am - 4pm & Friday 10am - 2pm. 63-65 Friars Vennel, Welfare Rights  http://www.welfarerights.net/home.php Tuesday, Wednesday & Thursday 10am - Dumfries DG1 2RQ  [email protected] 4pm phone calls only.

Contact details and opening times may be subject to change.

Please check before you attend.

Page 9 In Nithsdale, there are people who can help you with … Who can help …  housing and paying rent Your landlord or housing  applying for housing and other benefits officer  the Benefit Cap and Under Occupancy if you are affected by them - with your housing  setting up a new home Furniture projects  getting good 2nd hand furniture

 how to cut your energy bills and make your home warmer by funding insulation and other measures Home Energy Scotland

Dumfries and Galloway  advice if you are going to court to be evicted for not paying your rent Citizens Advice Service

Your landlord or housing Your home officer

Homeless Team,  support if you are facing eviction or have nowhere to live Dumfries and Galloway Council

Shelter

HMRC (Her Majesty’s Revenue  applying for tax credits and child benefit you may be entitled to and Customs)

 advice about applying for “passported” benefits you may be entitled to - from our Council – free Dumfries and Galloway Citizens Advice Service school meals, help with school uniforms, transport concessions, garden maintenance etc.| From the Your benefits NHS - Healthy Start food and vitamins, free NHS dental treatment, glasses, transport to hospital, etc.| and money Legal Aid | Independent Learning Accounts Dumfries Welfare Rights  letting you know about other ways you might be able to get financial help  advice if you are behind with paying your rent or want to manage your money better  debt advice and help to manage debts Financial Inclusion and  a benefits health check to make sure you are getting everything you should be Assessment Team, Dumfries  information about other ways you might get help in a crisis - if you are not eligible for a Crisis or and Galloway Council Community Care Grant

Page 10 In Nithsdale, there are people who can help you with … Who can help …  opening a basic bank or building society account to pay in your benefit and pay your bills Basic bank accounts with a  advice about setting up monthly direct debits for rent and other bills bank or building society

Jobcentre Plus – Budgeting loan  applying for a loan at an affordable rate Solway Credit Union

Basic bank account with a Bank bank or building society accounts,  opening a savings account Solway Credit Union loans and savings Trading Standards, Dumfries  dealing with an illegal money lender and Galloway Council

Employability and Skills Service, Dumfries and Galloway Council Community Learning and Development, Dumfries and Galloway Council  getting access to a computer  working with a computer IT centres

Computers Jobcentre Plus

Employability and Skills Training and Service, Dumfries and jobs  training, learning or volunteering Galloway Council  building your confidence Community Learning and  form filling, CV writing and learning interview skills Development, Dumfries and

 getting into work Galloway Council Jobcentre Plus

 taking a job or increasing the hours you already work, if you are in a job Jobcentre Plus

Page 11 In Nithsdale, there are people who can help you with … Who can help …

Soldiers, Sailors and Airmen’s  ex-service personnel issues Families Association (SSAFA)

Aberlour Childcare  support if you are a child or young person and have a drink, drug, gambling or other addiction problem Issu18

Addaction Dealing with problems ADS South West Scotland

 support if you are an adult and have a drink, drug, gambling or other addiction problem Apex

Criminal Justice, Dumfries and Galloway Council

NHS Specialist Drug and Alcohol team

Page 12 In Nithsdale, here are the contact details for the services who can help you

Please note that this is not a full list of all the support that is available. For more information about what is available, please contact any of the agencies shown.

Who I am looking for Where they are How I can contact them When they are open North West Resource Centre,  01387 279279 Aberlour Childcare College Drive,  www.aberlour.org.uk Mon to Fri 9am - 5pm. Dumfries DG2 0BX  [email protected] 79 Buccleuch Street,  01387 263208 Addaction Dumfries DG1 2AB  http://www.addaction.org.uk/default.asp Mon to Fri 9am - 5pm.  [email protected] Alcohol and Drugs  01387 259999 79 Buccleuch Street, Support, South West  http://www.adssws.co.uk/ Mon to Fri 9am - 5pm. Dumfries DG1 2AB Scotland  [email protected]  01387 256310 77-79 Friars Vennel, Apex  http://www.apexscotland.org.uk/ Mon to Fri 9am - 5pm. Dumfries DG1 2RF  [email protected] Bank of Scotland, 91 High  01387 227001 Mon, Tues, Thurs & Fri 9am - 5pm Wed Street, Dumfries DG1 2BN  http://www.bankofscotland.co.uk/ 9.30am - 5.00pm, Sat 9am - 4pm. Barclays, 3 Castle Street,  0345 7 345 345 Mon to Fri 9:30am – 4.30pm Dumfries DG1 1DJ  http://ask.barclays.co.uk/  New customers: 03456 040 626 Existing Customers: HSBC, 46 High Street, Mon, Wed Thurs & Fri 9am – 5pm, Tues  03457 404 404 Dumfries DG1 2JA 9.30am – 5pm, Sat 9am – 2pm.  http://www.hsbc.co.uk/ Nationwide, 2 Church Crescent,  0800 5540930 Mon to Fri 9am – 4.30pm, Sat 9am – 12 Basic bank account: Dumfries DG1 1EW  http://www.nationwide.co.uk/ noon Dumfries Royal Bank of Scotland, 151  01387 254325 Mon, Tues, Thurs & Fri 9.15am – 5pm, High Street, Dumfries DG1 2RA  http://www.rbs.co.uk/personal.ashx Wed 9.30am – 5pm, Sat 9am – 3pm. Royal Bank of Scotland, 68  01387 269222 Mon, Tues, Thurs & Fri 9.15am – 5pm, Whitesands, Dumfries DG1 2PG  http://www.rbs.co.uk/personal.ashx Wed 9.30am – 5pm. Santander, 136 High Street,  0845 765 4321 Mon to Fri 9am – 5pm, Sat 9am – 4pm. Dumfries DG1 2BG  http://www.santander.co.uk/ TSB Bank, 6 Queensberry  0345 975 8758 Mon, Tues, Thurs 9.30am – 4pm, Wed Square, Dumfries DG1 1BL  http://www.tsb.co.uk/ 10am – 4pm, Fri 9.30am – 6pm. Basic bank account: Mon, Tues, Thurs & Fri 9.15am - 4.45pm, Bank of Scotland, 63 Drumlanrig  01848 272001 Thornhill Wed 9.30am - 4.45pm. Closed for lunch Street, Thornhill DG3 5LY  http://www.bankofscotland.co.uk/ 12.30pm - 1.30pm. Basic bank account:  01659 222018 Bank of Scotland, 63 High Mon, Tues, Thurs & Fri 9.15am - 4.45pm Sanquhar  http://www.bankofscotland.co.uk/ Street, Sanquhar DG4 6DT Closed for lunch 12.30pm - 1.30pm.

North West Resource Centre,  01387 279279 Mon to Fri 9am - 5pm. College Road,  [email protected] Community Learning & Dumfries DG2 0LB Development Kirkconnel Resource Base,  01659 66279 Mon to Fri 9am - 5pm. 37a Main Street,  [email protected] Kirkconnel DG4 6NB

Page 13 Who I am looking for Where they are How I can contact them When they are open Sanquhar Community Centre Community Learning &  01659 50426 / 01659 66279 Mon to Fri 9am - 5pm. Station Road, Development  [email protected] Sanquhar DG4 6BT Criminal Justice,  01387 273600 Mon to Fri 9am - 5pm. 122-124 Irish Street, Dumfries and Galloway  http://www.dumgal.gov.uk/index.aspx?articleid=2143 Dumfries DG1 2AW Council 01387 257770 Midsteeple (2nd Floor), High  DG Voice  http://www.dgvoice.co.uk/ Mon to Fri 9am - 5pm. Street, Dumfries DG1 2BH  [email protected] 81 – 85 Irish Street, Mon to Fri 9am – 5pm and also Thurs Dumfries DG1 2PQ  5pm – 7pm Reception, D&G Royal Infirmary,  Bankend Road,  Mon 2pm – 5pm (General). Dumfries DG1 4TG MacMillan Cancer Information Centre, D&G Royal Infirmary, Wed & Fri 10am – 12 noon (Benefits Bankend Road, only). Dumfries DG1 4TG Midpark Hospital, Bankend Tues 10am – 12 noon. Road, Dumfries DG1 4TN By appointment only. Northwest Resource Centre, Mon & Wed 10am – 12 noon (Debt), Dumfries and Galloway College Drive, Lincluden, 0300 303 4321 Thurs 10am – 12 noon. Citizens Advice Dumfries DG2 0BX www.dagcas.org By appointment only. Service [email protected] Every 2nd Wed 2pm – 4pm. Debt advice Mill Hill Centre,  nd every 2 week. Kelloholm DG4 6EL  By appointment only.  Action for Children, Greystone nd Every 2 Tues 9.30am – 12.30pm. Avenue, Kelloholm DG4 6RB Kirkconnel Job Club, Kirkconnel Resource Base, nd Every 2 Wed 1.30pm – 3.30pm. 37a Main Street, Kirkconnel DG4 6NB Wed 9.30am – 12.30pm, Council Offices, nd Every 2 Tues 9.30am – 12.30pm. Debt 100 -102 High Street, nd advice every 2 week. Sanquhar DG4 6EB By appointment only.  01387 734000 Dumfries and Galloway Bankend Road,  www.dumgal.ac.uk Monday to Friday 8.45am – 4.30pm College Dumfries DG1 4FD  [email protected] Dumfries and Galloway Old Assembly Close,  01387 254624 Multicultural Irish Street,  http://www.dgma.org.uk/ Mon to Fri 1pm to 5pm. Association Dumfries DG1 2NP  [email protected]  01387 263052. 24 hour on 0771 015 2772. Dumfriesshire and 12 Whitesands,  www.dumfriesshireandstewartrywomensaid.co.uk Mon to Fri 9.30am – 4.30pm. Stewartry Women’s Aid Dumfries DG1 2RR  [email protected] Employability and  01387 245191 Skills, Dumfries and 4 Nith Place, Dumfries DG1 2PN  http://www.dumgal.gov.uk/yourfuture Mon to Fri 9am – 5pm. Galloway Council  [email protected] 

Page 14 Who I am looking for Where they are How I can contact them When they are open Carruthers House, English Financial Inclusion and Mon to Fri 9am - 5pm. Street, Dumfries DG1 2HP  030 33 33 3008 Assessment Team, Reception, D&G Royal Infirmary,  http://www.dumgal.gov.uk/index.aspx?articleid=1633 Dumfries and Galloway Bankend Road,  [email protected] Thur 10am – 4pm. Council Dumfries DG1 4TG Shirley Road, Lochside, Furniture project:  01387 720961 Mon to Fri 9am - 5pm. Dumfries, DG2 2RP Nithsdale Furniture  http://www.nithsdalefurnitureproject.com/home.html 17 – 21 Friars Vennel, Project  [email protected] Mon to Sat 9am – 6pm. Dumfries DG1 2RQ  01387 245358 Furniture project: Merrick House, Bankend Road,  http://www.shax.org.uk/ Mon to Fri 9.30am – 4pm. SHAX Dumfries DG1 4TA  [email protected]  07904 872310 Furniture project: Nith Buildings, Mon to Thurs 10am – 12 noon, Fri 10am  https://www.facebook.com/pages/Kirkconnel-Village- VP Furniture Project Kelloholm DG4 6RX – 3.30pm. Pride/136874469671563  0808 808 2282 Home Energy Scotland Online Mon to Fri 8am - 8pm, Sat 9am - 5pm.  http://www.greenerscotland.org/warm-homes Homeless team,  01387 260766/260752 52-60 Queensberry Square, Dumfries and Galloway  http://www.dumgal.gov.uk/index.aspx?articleid=1613 Mon to Fri 9am – 5pm. Dumfries DG1 1BF Council  [email protected]  0300 200 3100 Child Benefit Office  https://www.gov.uk/government/organisations/hm- PO Box 1 Newcastle Upon Tyne HMRC (Her Majesty’s  revenue-customs/contact/child-benefit NE88 1AA Revenue and  Mon to Fri 8am – 6pm.

Customs)  0345 300 3900 Tax Credit Office  https://www.gov.uk/government/organisations/hm- Preston PR1 4AT revenue-customs/contact/tax-credits-enquiries  01387 244327 Young People's Substance  http://www.nhsdg.scot.nhs.uk/Departments_and_Service Service, Ladyfield Offices, Issu18  s/Child_Health_Services/Child_and_Adolescent_Mental_ Mon to Fri 9am - 5pm. Glencaple Road,  Health_Services_CAMHS Dumfries DG1 4TE  [email protected]  0800 011 3447 or 0845 606 3447 DGHP, 4 Nith Street, Mon to Fri 9am - 5pm.  https://www.dghp.org.uk/ Dumfries DG1 2PW By appointment only  [email protected]  01387 253820 Mon & Wed 9am – 6.30pm, Tues & Fri Ewart Library, Catherine Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 9am – 5pm, Thurs 9am – 6pm, Sat 10am Dumfries DG1 1JB  [email protected] – 4pm. Georgetown Library,  01387 256059 Mon 1pm – 7pm, Tues 9am – 5pm, Wed IT centres: Dumfries Gillbrae Road,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 9am – 4pm,Thurs 12 noon – 5pm, Fri Dumfries DG1 4EJ  [email protected] 9am – 4pm, Sat 10am – 1pm. Independent Living Support,  01387 262226 8 George Street,  www.ils-dumfries.co.uk Mon to Fri 10am – 2pm. Dumfries DG1 1HH  [email protected] Jobcentre Plus,  0345 604 3719 Mon, Tues, Thurs and Fri 9am - 5pm. 67 - 75 Irish Street,  www.gov.uk/dwp Wed 10am – 5pm. Dumfries DG2 1NU 

Page 15 Who I am looking for Where they are How I can contact them When they are open Lochside Library, Lochside  01387 268751 Tues 12 noon – 7pm, Wed 10am – 5pm, Road, Lochside,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Sat 10am – 1pm. Dumfries DG2 0LW  [email protected] Lochthorn Library, Lochthorn,  01387 265780 Mon 1pm – 7pm, Tues 10am – 4pm, Wed Locharbriggs,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 & Thurs 10am – 5pm, Fri 9am – 4pm, Sat Dumfries DG1 1UF  [email protected] 10am – 1pm.  01387 262721 or 07908 852990 Lowland Training,  http://www.lowlandtraining.co.uk/ 1st Floor, 70 Buccleuch Street, Mon to Fri 9am – 5pm.  [email protected] or Dumfries DG1 2AA [email protected] Northwest Resource Centre,  01387 279279 IT centres: Dumfries Mon to Thurs 9am – 5pm, Fri 12 noon – College Drive, Lincluden,  http://www.dumgal.gov.uk/index.aspx?articleid=3511 4.30pm. Dumfries DG2 0BX  [email protected] Oasis Youth Centre,  01387 260243 Newall Terrace,  http://www.dumgal.gov.uk/index.aspx?articleid=3514 Mon to Fri 9am – 6.30pm. Dumfries DG1 1LW  [email protected]  01387 269161 the hub, 24‐26 Friars Vennel,  http://www.thehubdg.org/ Mon to Fri 9am – 4.30pm. Dumfries DG1 2RQ  [email protected] Youth Enquiry Service,  01387 251322 Mon & Fri 1pm – 5pm, Wed 2pm – 6pm, 25 Friars Vennel,  http://www.youthenquiryservice.com/ Thurs 4pm – 5pm. Dumfries DG1 2RQ  [email protected] Kirkconnel Library,  01659 67191 Wed 2pm – 7pm, Thurs 10am – 4pm, Fri Greystone Avenue,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 10am – 1pm, Sat 10am – 1pm. Kirkconnel DG4 6RA  [email protected] IT centres: Kirkconnel Kirkconnel Resource Base,  01659 50426 37a Main Street,  Mon to Thurs 9am – 5pm, Fri 9am – 4pm. [email protected] Kirkconnel DG4 6NB Sanquhar Library,  01659 50626 Mon 10am – 1pm, Wed 10am – 4pm, 106 High Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Thurs 10am – 1pm, Fri 2pm – 7pm. Sanquhar DG4 6DZ  [email protected] IT centres: Sanquhar Sanquhar Community Centre,  01659 50426 Station Road,  http://www.dumgal.gov.uk/index.aspx?articleid=3516 Mon to Thurs 9am – 5pm, Fri 9am – 4pm. Sanquhar DG4 6BT  [email protected] Thornhill Library,  01848 330654 Tues 10am – 2pm, Thurs 4pm – 8pm, Fri IT centre: Thornhill Townhead Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 2pm – 5pm, Sat 10am – 1pm. Thornhill DG3 5NW  [email protected] 67 - 75 Irish Street,  0345 604 3719 Mon, Tues, Thurs and Fri 9am - 5pm. Jobcentre Plus Dumfries DG2 1NU  www.gov.uk/dwp Wed 10am – 5pm.  01387 244550/244555 NHS Specialist Drug Lochfield Road Primary Care  http://www.nhsdg.scot.nhs.uk/Departments_and_Service and Alcohol team - Centre, 12 - 28 Lochfield Road, Mon to Fri 8.30am - 5pm.  s/Alcohol_and_Drug_Service/Alcohol_and_Drug_Service Adults Dumfries DG2 9BH -Home  030 33 33 3006  Housing Benefit and Council Tax Reduction Revenues and Carruthers House,  http://dumgal.gov.uk/index.aspx?articleid=1640 Benefits, Mon to Fri 9am - 5pm. English Street,  Benefits Online www.dumgal.gov.uk/benefits Dumfries and Galloway By telephone Mon to Fri 8am - 6pm. Dumfries DG1 2HP  Benefit Contact Form (Online) - Council  http://dumgal.gov.uk/index.aspx?articleid=11165  [email protected]

Page 16 Who I am looking for Where they are How I can contact them When they are open  030 33 33 3007  Crisis grants Scottish Welfare Fund, Applications by telephone or  http://www.dumgal.gov.uk/index.aspx?articleid=12036 By telephone Mon to Fri 8am - 6pm or Dumfries and Galloway online only.  Community Care grants online at any time. Council  http://www.dumgal.gov.uk/index.aspx?articleid=13713  [email protected]  0344 515 2390 95 Irish Street, Shelter  www.shelter.org.uk Mon to Fri 9am – 5pm Dumfries DG1 2NP  [email protected] Social Work Services, 122-124 Irish Street,  030 33 33 3001 Dumfries and Galloway Mon to Fri 9am - 5pm. Dumfries DG1 2PB  http://dumgal.gov.uk/index.aspx?articleid=2067 Council Soldiers, Sailors and  01387 266840 Airmen’s Families Not available  https://www.ssafa.org.uk/ Not available. Association  01387 267200 24 Friars Vennel, Tues 9am - 1pm, 2pm - 5pm; Thurs 9am Solway Credit Union  http://www.solwaycreditunion.co.uk/ Dumfries DG1 2RL - 1pm; Fri 9am - 1pm.  [email protected]  030 33 33 3000 Municipal Chambers,  http://info.dumgal.gov.uk/tradingstandards/Home/Consum Trading Standards Buccleuch Street, Mon to Fri 9am - 5pm.  er?Length=4 Dumfries DG1 2AD  [email protected]  01387 266888 Monday 10am - 4pm & Friday 10am - 63-65 Friars Vennel, Welfare Rights  http://www.welfarerights.net/home.php 2pm. Tuesday, Wednesday & Thursday Dumfries DG1 2RQ  [email protected] 10am - 4pm phone calls only.

Contact details and opening times may be subject to change.

Please check before you attend.

Page 17 In the Stewartry, there are people who can help you with … Who can help …  housing and paying rent  applying for housing and other benefits Your landlord or housing officer  the Benefit Cap and Under Occupancy if you are affected by them - with your housing  setting up a new home Furniture projects  getting good 2nd hand furniture

 how to cut your energy bills and make your home warmer by funding insulation and other measures Home Energy Scotland

Dumfries and Galloway  advice if you are going to court to be evicted for not paying your rent Citizens Advice Service

Your home Your landlord or housing officer

 support if you are facing eviction or have nowhere to live Homeless Team, Dumfries and Galloway Council Shelter

Your benefits NHS - Healthy Start food and vitamins, free NHS dental treatment, glasses, transport to hospital, etc.| and money Legal Aid | Independent Learning Accounts Dumfries Welfare Rights  letting you know about other ways you might be able to get financial help  advice if you are behind with paying your rent or want to manage your money better  debt advice and help to manage debts Financial Inclusion and  a benefits health check to make sure you are getting everything you should be Assessment Team, Dumfries  information about other ways you might get help in a crisis - if you are not eligible for a Crisis or and Galloway Council Community Care Grant

Page 18 In the Stewartry, there are people who can help you with … Who can help …  opening a basic bank or building society account to pay in your benefit and pay your bills Basic bank accounts with a  advice about setting up monthly direct debits for rent and other bills bank or building society

Jobcentre Plus – Budgeting loan  applying for a loan at an affordable rate Solway Credit Union

Basic bank account with a bank Bank or building society accounts,  opening a savings account Solway Credit Union loans and savings Trading Standards,  dealing with an illegal money lender Dumfries and Galloway Council Employability and Skills Service, Dumfries and Galloway Council

 getting access to a computer IT centres

 working with a computer Jobcentre Plus

Computers Libraries, Dumfries and Galloway Council Community Learning and  improving your reading, writing or counting Development, Dumfries and Galloway Council Dumfries and Galloway Multi- cultural Association

 improving your English if it’s not your first language Community Learning and Development, Dumfries and Galloway Council

 taking a job or increasing the hours you already work, if you are in a job Jobcentre Plus

Page 19 In the Stewartry, there are people who can help you with … Who can help …

Soldiers, Sailors and Airmen’s  ex-service personnel issues Families Association (SSAFA)

 support if you are a child or young person and have a drink, drug, gambling or other addiction problem Issu18

Addaction

Dealing with ADS South West Scotland problems  support if you are an adult and have a drink, drug, gambling or other addiction problem Apex

Criminal Justice, Dumfries and Galloway Council

NHS Specialist Drug and Alcohol team

Page 20 In the Stewartry, here are the contact details for the services who can help you

Please note that this is not a full list of all the support that is available. For more information about what is available, please contact any of the agencies shown.

Who I am looking for Where they are How I can contact them When they are open 79 Buccleuch Street,  01387 263208 Addaction Dumfries DG1 2AB  http://www.addaction.org.uk/default.asp Mon to Fri 9am - 5pm.  [email protected] Alcohol and Drugs  01556 503550 225 King St, Support, South West  http://www.adssws.co.uk/ Mon to Fri 9am - 5pm. Castle Douglas DG7 1DT Scotland  [email protected]  01387 256310 77-79 Friars Vennel, Apex  http://www.apexscotland.org.uk/ Mon to Fri 9am - 5pm. Dumfries DG1 2RF  [email protected] 01556 610420 Mon, Tues, Thurs & Fri 9.15am - 4.45pm, Basic bank account: Bank of Scotland, 1 John Street,  http://www.bankofscotland.co.uk/ Wed 10am - 4.45pm. Closed for lunch Dalbeattie Dalbeattie DG5 4AL  12.30pm – 1.30pm. Bank of Scotland, 01557 331119 Mon, Tues, Thurs & Fri 9.15am - 4.45pm  15 St Mary Street, http://www.bankofscotland.co.uk/ Wed 9.30am - 4.45pm. Closed for lunch  Basic bank account: Kirkcudbright DG6 4AD 12.30pm - 1.30pm Kirkcudbright Royal Bank of Scotland,  01557 330492 Mon, Tues, Thurs & Fri 9.15am – 5pm, 37 St Mary Street,  http://www.rbs.co.uk/personal.ashx Wed 9.30am – 5pm. Kirkcudbright DG6 4AE Bank of Scotland, 01556 522024  Mon, Tues, Thurs & Fri 9.15am - 4.45pm, 192 King Street, http://www.bankofscotland.co.uk/  Wed 9.30am - 4.45pm. Castle Douglas DG7 1DB Royal Bank of Scotland, Basic bank account:  01556 502361 Mon, Tues, Thurs & Fri 9.15am – 5pm, 133 King Street, Castle Douglas  http://www.rbs.co.uk/personal.ashx Wed 9.30am – 5pm, Sat 9am – 3pm. Castle Douglas DG7 1NB Mon & Tues 9am – 4pm, Wed 10am – TSB Bank, 55 King Street,  01556 804 999 4pm, Thurs 9am – 5.30pm, Fri 9am – Castle Douglas DG7 1AE  http://www.tsb.co.uk/ 5pm. Basic bank account: Bank of Scotland, 1 High Street,  01557 814518 Tue and Thur 9.15am -12.30pm & 1.30pm Gatehouse Gatehouse DG7 2HR  http://www.bankofscotland.co.uk/ - 4.45pm.

01644 430342 Basic bank account: Bank of Scotland, 12 Main  Wed 10.15am - 12.30pm & 1.30pm - http://www.bankofscotland.co.uk/ Dalry Street, Dalry DG7 3UW  4.45pm.

 Reading, writing and counting Castle Douglas Community Community Learning &  01556 502521 Centre, Cotton Street, Mon to Fri 9am – 5pm. Development  [email protected] Castle Douglas DG7 1AJ

Criminal Justice, 122-124 Irish Street,  01387 273600 Dumfries and Galloway Mon to Fri 9am - 5pm. Dumfries DG1 2AW  http://www.dumgal.gov.u k/index.aspx?articleid=2143 Council 01387 257770 Midsteeple (2nd Floor), High  DG Voice  http://www.dgvoice.co.uk/ Mon to Fri 9am - 5pm. Street, Dumfries DG1 2BH  [email protected]

Page 21 Who I am looking for Where they are How I can contact them When they are open 3 St Andrew Street, Castle Mon to Fri 9am – 5pm Douglas DG7 1DE Dumfries and Galloway  0300 303 4321 Day Centre, Burns Street, Citizens Advice  www.dagcas.org Tues 10am – 12 noon. Dalbeattie DG5 4AE Service  [email protected] Health Centre, Millisle, Wed 2pm – 4pm. Dalbeattie DG5 4AY Dumfries and Galloway  01387 254624 Old Assembly Close, Irish Multicultural  http://www.dgma.org.uk/ Monday to Friday 1pm to 5pm. Street, Dumfries DG1 2NP Association  [email protected]  01387 734000 Dumfries and Galloway Bankend Road,  www.dumgal.ac.uk Monday to Friday 8.45am – 4.30pm College Dumfries DG1 4FD  [email protected]  01387 263052 Dumfriesshire and 12 Whitesands,  www.dumfriesshireandstewartrywomensaid.co.uk Mon to Fri 9.30am – 4.30pm. Stewartry Women’s Aid Dumfries DG1 2RR  [email protected] Employability and Customer Service Centre, Daar  01556 505230 Skills, Monday to Friday 9am - 5pm. Road, St Mary Street,  http://www.dumgal.gov.uk/yourfuture Dumfries and Galloway By appointment only. Kirkcudbright DG6 4JG  [email protected] Council Financial Inclusion and Customer Service Centre, Daar  030 33 33 3008 Assessment Team, Road, St Mary Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1633 Mon to Fri 9am - 5pm. Dumfries and Galloway Kirkcudbright DG6 4JG  [email protected] Council Shirley Road, Lochside, Furniture project -  01387 720961 Dumfries, DG2 2RP Mon to Fri 9am - 5pm Nithsdale Furniture  http://www.nithsdalefurnitureproject.com/home.html 17 – 21 Friars Vennel, Project  [email protected] Dumfries DG1 2RQ Mon to Sat 9am – 6pm.  01387 245358 Furniture project - Merrick House, Bankend Road,  http://www.shax.org.uk/ Mon to Fri 9.30am – 4pm. SHAX Dumfries DG1 4TA  [email protected]  0808 808 2282 Home Energy Scotland Online Mon to Fri 8am - 8pm, Sat 9am - 5pm.  http://www.greenerscotland.org/warm-homes Homeless team, Customer Service Centre, Daar  030 33 33 3000 Dumfries and Galloway Road, St Mary Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1613 Mon to Fri 9am – 5pm. Council Kirkcudbright DG6 4JG  [email protected]  0300 200 3100 Child Benefit Office  https://www.gov.uk/government/organisations/hm- PO Box 1 Newcastle Upon Tyne HMRC (Her Majesty’s  revenue-customs/contact/child-benefit NE88 1AA Revenue and  Mon to Fri 8am – 6pm.

Page 22 Who I am looking for Where they are How I can contact them When they are open Castle Douglas Community IT  01556 503 167 Mon 9.30am – 8pm, Tues, Wed & Thurs Centre, Cotton Street,  http://new.theitcentre.org.uk/ IT centres: 9.30am – 4.30pm, Fri 9am – 1pm. Castle Douglas DG7 1AG  [email protected] Castle Douglas Castle Douglas Library,  01556 502643 Mon 9am – 5pm, Tues 1pm – 7pm, Wed

Market Hill, King Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 9am – 12 noon, Thurs & Fri 9am – 5pm, Castle Douglas DG7 1AE  [email protected] Sat 10am – 5pm. Dalbeattie Library,  01556 610898 Mon, Wed & Fri 9am – 5pm, Tues 9am – IT centre: Dalbeattie 23 High Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 12 noon, Thurs 1pm – 7pm, Sat 10am – Dalbeattie DG5 4AD  [email protected] 1pm.  01644 430234 Dalry Library, Tues & Fri 2.30pm – 6pm, Sat 10am – 12 IT centre: Dalry  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Main Street, Dalry DG7 3UP noon.  [email protected] Gatehouse of Fleet Library,  01557 814646 IT centre: Mon & Fri 2.30pm – 6pm, Wed 10am – 63 High Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Gatehouse of Fleet 12 noon. Gatehouse of Fleet DG7 2HS  [email protected] Kirkcudbright Library,  01557 331240 Mon 1pm – 7pm, Tues, Wed & Thurs Sherriff Court House, IT centre: Kirkcudbright  http://www.dumgal.gov.uk/index.aspx?articleid=1383 10am – 4pm, Fri 10am – 7pm, Sat 10am High Street,  [email protected] – 1pm. Kirkcudbright DG6 4JW 67 - 75 Irish Street,  0345 604 3719 Mon, Tues, Thurs and Fri 9am - 5pm. Jobcentre Plus Dumfries DG2 1NU  www.gov.uk/dwp Wed 10am – 5pm. Lochfield Road Primary Care  01387 244550/244555 NHS Specialist Drug Centre,  http://www.nhsdg.scot.nhs.uk/Departments_and_Service and Alcohol team - Mon to Fri 8.30am – 5pm. 12 - 28 Lochfield Road,  s/Alcohol_and_Drug_Service/Alcohol_and_Drug_Service Adults Dumfries DG2 9BH  -Home  030 33 33 3006  Housing Benefit and Council Tax Reduction Revenues and Customer Service Centre,  http://dumgal.gov.uk/index.aspx?articleid=1640 Benefits, Mon to Fri 9am - 5pm. Daar Road, St Mary Street,  Benefits Online www.dumgal.gov.uk/benefits Dumfries and Galloway By telephone Mon to Fri 8am - 6pm. Kirkcudbright DG6 4JG  Benefit Contact Form (Online) - Council  http://dumgal.gov.uk/index.aspx?articleid=11165  [email protected]  030 33 33 3007  Crisis grants Scottish Welfare Fund, Applications by telephone or  http://www.dumgal.gov.uk/index.aspx?articleid=12036 By telephone Mon to Fri 8am - 6pm or Dumfries and Galloway online only.  Community Care grants online at any time. Council  http://www.dumgal.gov.uk/index.aspx?articleid=13713  [email protected]  0344 515 2390 95 Irish Street, Shelter  www.shelter.org.uk Mon to Fri 9am – 5pm Dumfries DG1 2NP  [email protected] Social Services, 2 Garden Hill Rd,  030 33 33 3001 Dumfries and Galloway Mon to Fri 9am - 5pm. Castle Douglas DG7 3EE  http://dumgal.gov.uk/index.aspx?articleid=2067 Council Soldiers, Sailors and  01387 266840 Airmen’s Families Not available Not available.  https://www.ssafa.org.uk/ Association (SSAFA)  01387 267200 24 Friars Vennel, Tues 9am - 1pm, 2pm - 5pm, Thurs 9am Solway Credit Union  http://www.solwaycreditunion.co.uk/ Dumfries DG1 2RL - 1pm, Fri 9am - 1pm.  [email protected]

Page 23 Who I am looking for Where they are How I can contact them When they are open  030 33 33 3000 Municipal Chambers,  http://info.dumgal.gov.uk/tradingstandards/Home/Consum Trading Standards Buccleuch Street, Mon to Fri 9am - 5pm.  er?Length=4 Dumfries DG1 2AD  [email protected] 01387 266888  Monday 10am - 4pm & Friday 10am - 63-65 Friars Vennel, http://www.welfarerights.net/home.php Welfare Rights  2pm. Tuesday, Wednesday & Thursday Dumfries DG1 2RQ [email protected]  10am - 4pm phone calls only.

Contact details and opening times may be subject to change.

Please check before you attend.

Page 24 In Wigtownshire, there are people who can help you with … Who can help …  housing and paying rent  applying for housing and other benefits Your landlord or housing officer  the Benefit Cap and Under Occupancy if you are affected by them - with your housing  setting up a new home Furniture projects  getting good 2nd hand furniture

 how to cut your energy bills and make your home warmer by funding insulation and other measures Home Energy Scotland

Dumfries and Galloway  advice if you are going to court to be evicted for not paying your rent Citizens Advice Service

Your landlord or housing officer Your home Homeless Team, Dumfries and Galloway Council  support if you are facing eviction or have nowhere to live Shelter

Turning Point Scotland

HMRC (Her Majesty’s Revenue  applying for tax credits and child benefit you may be entitled to and Customs)

 applying for housing benefits Your benefits  the Benefit Cap and Under Occupancy, if you are affected by them - with applying for Discretionary Revenues and Benefits, Housing Payments and looking at other options for financial support Dumfries and Galloway Council and money  advice on Council Tax Reduction (previously Council Tax Benefit)  applying for money for a one-off emergency (Crisis Grant) Scottish Welfare Fund,  applying for help to set up or stay in your home (Community Care Grant) Dumfries and Galloway Council  advice about applying for benefits including Tax and Pension Credits  advice about applying for “passported” benefits you may be entitled to - from our Council – free school Dumfries and Galloway Citizens Advice Service meals, help with school uniforms, transport concessions, garden maintenance etc.| From the NHS - Healthy Start food and vitamins, free NHS dental treatment, glasses, transport to hospital, etc.| Legal Aid | Independent Learning Accounts Dumfries Welfare Rights  letting you know about other ways you might be able to get financial help  advice if you are behind with paying your rent or want to manage your money better  debt advice and help to manage debts Financial Inclusion and  a benefits health check to make sure you are getting everything you should be Assessment Team, Dumfries  information about other ways you might get help in a crisis - if you are not eligible for a Crisis or and Galloway Council Community Care Grant

Page 25 In Wigtownshire, there are people who can help you with … Who can help …  opening a basic bank or building society account to pay in your benefit and pay your bills Basic bank accounts with a  advice about setting up monthly direct debits for rent and other bills bank or building society

Jobcentre Plus – Budgeting loan  applying for a loan at an affordable rate Stranraer Credit Union

Basic bank account with a bank Bank or building society accounts,  opening a savings account loans and Stranraer Credit Union

savings Trading Standards,  dealing with an illegal money lender Dumfries and Galloway Council Employability and Skills Service, Dumfries and Galloway Council

 getting access to a computer IT centres

 basic training in how to use a computer Jobcentre Plus

 improving your English if it’s not your first language Community Learning and Development, Dumfries and Galloway Council Dumfries and Galloway College  accredited training Dumfries and Galloway College Training and Employability and Skills Service, Dumfries and jobs  training, learning or volunteering Galloway Council  building your confidence Community Learning and  form filling, CV writing and learning interview skills Development, Dumfries and  getting into work Galloway Council Jobcentre Plus

 taking a job or increasing the hours you already work, if you are in a job Jobcentre Plus

Page 26 In Wigtownshire, there are people who can help you with … Who can help …

DGVoice  dealing with a physical disability or a hearing or eyesight loss Social Work Services, Dumfries and Galloway Council  support If you have been subject to domestic abuse Wigtownshire Women’s Aid

Soldiers, Sailors and Airmen’s  ex-service personnel issues Families Association (SSAFA)

 support if you are a child or young person and have a drink, drug, gambling or other addiction problem Issu18

Addaction

Dealing with ADS South West Scotland problems  support if you are an adult and have a drink, drug, gambling or other addiction problem Apex

Criminal Justice, Dumfries and Galloway Council

NHS Specialist Drug and Alcohol team

Page 27 In Wigtownshire, here are the contact details for the services who can help you

Please note that this is not a full list of all the support that is available. For more information about what is available, please contact any of the agencies shown.

Who I am looking for Where they are How I can contact them When they are open  01776 705907 32 Charlotte Street, Stranraer Addaction  http://www.addaction.org.uk/default.asp Mon to Fri 9am - 5pm. DG9 7EF  [email protected] Alcohol and Drugs  01776 702626 32 Charlotte St, Stranraer Support, South West  http://www.adssws.co.uk/ Mon to Fri 9am - 5pm. DG9 7EF Scotland  [email protected]  01776 700973 2 Back Rampart, High Street, Apex Scotland  http://www.apexscotland.org.uk/ Mon to Fri 9am - 5pm. Stranraer DG9 7LW  [email protected] Bank of Scotland, Mon, Tues, Thurs & Fri 9.15am - 4.45pm, Basic bank account:  01988 402386 21 North Main Street, Wed 10am - 4.45pm. Closed for lunch Wigtown  http://www.bankofscotland.co.uk/ Wigtown DG8 9HL 12.30pm – 1.30pm. Basic bank account: Bank of Scotland, 2 High Street,  01988 700707 Thur 9.15am – 12.30pm and 1.30pm - Port William Port William DG8 9SL  http://www.bankofscotland.co.uk/ 4.45pm.

Bank of Scotland, Mon, Tues, Thurs & Fri 9.15am - 4.45pm,  01671 402262 37 Albert Street, Wed 9.30am - 4.45pm. Closed for lunch  http://www.bankofscotland.co.uk/ Basic bank account: Newton Stewart DG8 6EF 12.30pm – 1.30pm. Newton Stewart Royal Bank of Scotland,  01671 402061 Mon, Tues, Thurs & Fri 9.15am – 5pm, 40 Victoria Street,  http://www.rbs.co.uk/personal.ashx Wed 9.30am – 5pm, Sat 9am – 12.30pm Newton Stewart DG8 6BZ Bank of Scotland, Mon, Tues, Thurs & Fri 9am - 5pm  01776 802521 64-66 George Street, Wednesday 9.30am - 5pm, Sat 9am –  http://www.bankofscotland.co.uk/ Stranraer DG9 7JN 1pm. Royal Bank of Scotland,  01776 706262 Mon, Tues, Thurs & Fri 9.15am – 5pm, 15 Bridge Street, Basic bank account:  http://www.rbs.co.uk/personal.ashx Wed 9.30am – 5pm, Sat 9am – 3pm. Stranraer DG9 7JA Stranraer Santander, 30 George St,  0845 765 4321 Mon – Fri 9am – 5pm, Sat 9am – Stranraer DG9 7RL  http://www.santander.co.uk/ 12.30pm. Mon, Tues 9:30am – 4pm, Wed 10am – TSB Bank, 21 Castle Street,  01776 299 998 4pm, Thurs 9.30am – 5.30pm, Fri Stranraer DG9 7RR  http://www.tsb.co.uk/ 9.30am – 5pm. 01776 707440 Stranraer Library,  [email protected] 2-10 North Strand Street, Tues – Thur 9am – 3pm.  [email protected] Community Learning & Stranraer DG9 7LD

Development South Machars Community  01988 500364 / 5 Centre, Castlehill, Mon – Thur 9am – 5pm.  [email protected] Whithorn DG8 8PN Douglas Ewart High School, 01671 404756 Community Learning &  Corsbie Road, [email protected] Mon – Thur 9am – 5pm. Development  Newton Stewart DG8 6JQ

Page 28 Who I am looking for Where they are How I can contact them When they are open Criminal Justice, 39 Lewis Street,  01776 706167 Dumfries and Galloway Mon to Fri 9am - 5pm Stranraer DG9 7AD  http://www.dumgal.gov.uk/index.aspx?articleid=2143 Council Millennium Centre,  01776 705645 DG Voice 75 George Street,  http://www.dgvoice.co.uk/ Mon to Fri 9am - 5pm Stranraer DG9 7JP  [email protected] 23 Lewis Street, Mon to Fri 9am – 5pm Stranraer DG9 7AB South Machars Community Tues10am – 1pm. Centre, Castlehill, By appointment only. Whithorn DG8 8PN Dumfries and Galloway  0300 303 4321 Machars Action Group, st rd Citizens Advice  www.dagcas.org 1 & 3 Mon 10am – 12.30pm. 26 Main Street, Service  [email protected] By appointment only. Wigtown DG8 9EH Mon 10am – 1.00pm (General), Wed Newton Stewart Library, 11am – 1.00pm (Homelessness), Fri Church Street, 1.00pm – 4.00pm (Debt). Newton Stewart DG8 6ER By appointment only.  01387 734000 Dumfries and Galloway Bankend Road,  www.dumgal.ac.uk Monday to Friday 8.45am – 4.30pm College Dumfries DG1 4FD  [email protected] Dumfries and Galloway  01387 254624 Old Assembly Close, Multicultural  http://www.dgma.org.uk/ Monday to Friday 1pm to 5pm. Irish Street, Dumfries DG1 2NP Association  [email protected] Employability and Park Children’s Service Centre,  01776 889472 Skills, Monday to Friday 9am - 5pm Ashwood Drive, Stranraer  http://www.dumgal.gov.uk/yourfuture Dumfries and Galloway By appointment only. DG9 7NW  [email protected] Council Financial Inclusion and Stranraer Library and Customer  030 33 33 3008 Assessment Team, Service Centre,  http://www.dumgal.gov.uk/index.aspx?articleid=1633 Mon to Fri 9am - 5pm. Dumfries and Galloway North Stand Street,  [email protected] Council Stranraer DG9 7LD Furniture project - The  01776 707 375 Hillside Drive, Furniture Project  http://www.furnitureproject.org.uk/ Mon to Sat 9am - 5pm Stranraer DG9 7PW (Stranraer) Ltd  [email protected]  0808 808 2282 Home Energy Scotland Online Mon to Fri 8am - 8pm, Sat 9am - 5pm.  http://www.greenerscotland.org/warm-homes Homeless team, Council Offices,  030 33 33 3000 Dumfries and Galloway Ashwood House, Sun Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1613 Mon to Fri 9am – 5pm. Council Stranraer DG9 7JJ  [email protected] Child Benefit Office  0300 200 3100  PO Box 1 https://www.gov.uk/government/organisations/hm-  HMRC (Her Majesty’s Newcastle Upon Tyne revenue-customs/contact/child-benefit  Revenue and NE88 1AA Mon to Fri 8am – 6pm.  Customs)  0345 300 3900 Tax Credit Office  https://www.gov.uk/government/organisations/hm- Preston PR1 4AT  revenue-customs/contact/tax-credits-enquiries

Page 29 Who I am looking for Where they are How I can contact them When they are open  01387 244327 Young People's Substance  http://www.nhsdg.scot.nhs.uk/Departments_and_Service Service, Ladyfield Offices, Issu18  s/Child_Health_Services/Child_and_Adolescent_Mental Mon to Fri 9am - 5pm. Glencaple Road,  _Health_Services_CAMHS Dumfries DG1 4TE  [email protected] 01387 262721 or 07908 852990 Lowland Training, Moss Park,  http://www.lowlandtraining.co.uk/ Barrachan,  Mon to Fri 9am – 5pm. IT centres: Newton [email protected] or Newton Stewart DG8 6NH  Stewart [email protected] Newton Stewart Library,  01671 402442 Mon 9am – 4pm, Tues & Thur 10am – Church Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 6pm, Wed 9am – 1pm, Fri 10am – 4pm, Newton Stewart DG8 6ER  [email protected] Sat 10am – 1pm.  07585 714319 IT centre: Sandhead Sandhead Learning and Internet  www.sandheadlearning.co.uk Mon to Thurs 10.30am – 12.30pm. Centre, Sandhead DG9 9JF  [email protected] Stranraer Library and Customer  01776 707400 Mon 9am – 6.30pm, Tues & Wed 9am – Service Centre,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 5pm, Thurs 9am – 6.30pm, Fri 9am – North Stand Street,  [email protected] 4pm, Sat 10am – 1pm. Stranraer DG9 7LD  0800 011 3447 or 0845 606 3447 Mon, Wed & Thur 9am - 1pm, Tues & Fri IT centres: Stranraer DGHP, 80 Ashwood Drive,  https://www.dghp.org.uk/ 1pm – 5pm. Stranraer, DG9 7PF  [email protected] By appointment only Jobcentre Plus,  0345 604 3719 Mon, Tues, Thurs and Fri 9am - 5pm. 12 St. John Street,  www.gov.uk/dwp Wed 10am – 5pm. Stranraer DG9 7EL  01988 700406 Port William Library, Main Mon 10am – 1pm, Tues 4pm – 7pm, Fri IT centre: Port William  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Street, Port William DG8 9JQ 2pm – 5pm.  [email protected]  01988 500406 Whithorn Library, St John Tues 10am – 1pm, Wed 2pm – 6.30pm, IT centre: Whithorn  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Street, Whithorn DG8 8PF Thurs 2.30pm – 5pm, Fri 5pm – 7pm.  [email protected] Wigtown Library,  01988 403329 Mon & Tues 10am – 5pm, Wed 2pm – IT centre: Wigtown Wigtown County Buildings,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 7pm, Thur 10am – 1pm, Fri 1p – 4pm, Wigtown DG8 9JH  [email protected] Sat 10am – 1pm. 12 St. John Street,  0345 604 3719 Mon, Tues, Thurs and Fri 9am - 5pm. Jobcentre Plus Stranraer DG9 7EL  www.gov.uk/dwp Wed 10am – 5pm. 01671 402548 NHS Specialist Drug Masonfield Centre, Newton  http://www.nhsdg.scot.nhs.uk/Departments_and_Service and Alcohol team - Stewart Health Centre, Monday to Friday 8.30am – 5pm.  s/Alcohol_and_Drug_Service/Alcohol_and_Drug_Servic Adults Creebridge DG8 6NR e-Home  030 33 33 3006  Housing Benefit and Council Tax Reduction Mon 9am – 7pm, Tues & Wed 9am – Stranraer Library and Customer  http://dumgal.gov.uk/index.aspx?articleid=1640 5pm, Thurs 12 noon – 8pm, Fri 8am – Revenues and Service Centre,  Benefits Online 4pm, Sat 10am – 1pm. Benefits, Dumfries and North Stand Street,  www.dumgal.gov.uk/benefits Mon to Fri 9am - 5pm. Galloway Council Stranraer DG9 7LD  Benefit Contact Form (Online)  http://dumgal.gov.uk/index.aspx?articleid=11165 By telephone Mon to Fri 8am - 6pm.  [email protected] 

Page 30 Who I am looking for Where they are How I can contact them When they are open  030 33 33 3007  Crisis grants Scottish Welfare Fund, Applications by telephone or  http://www.dumgal.gov.uk/index.aspx?articleid=12036 By telephone Mon to Fri 8am - 6pm or Dumfries and Galloway online only.  Community Care grants online at any time. Council  http://www.dumgal.gov.uk/index.aspx?articleid=13713  [email protected] Social Services, Council Offices,  030 33 33 3001 Dumfries and Galloway Ashwood House, Sun Street, Mon to Fri 9am - 5pm.  http://dumgal.gov.uk/index.aspx?articleid=2067 Council Stranraer DG9 7JJ Soldiers, Sailors and  01776 705257 Airmen’s Families Not available Not available  https://www.ssafa.org.uk/ Association (SSAFA)  01776 706911 25 Hanover Square, Stranraer Credit Union  http://www.stranraercreditunion.org.uk/about_us.html Tues to Sat 12 noon - 3pm. Stranraer DG9 7AG  [email protected]  030 33 33 3000 Ailsa House, Sun Street,  http://info.dumgal.gov.uk/tradingstandards/Home/Consumer?Le Trading Standards ngth=4 Mon to Fri 9am - 5pm. Stranraer DG9 7JL   [email protected]  01776 700666 32 Harbour Street, Turning Point  www.turningpointscotland.com Mon to Fri 9am – 5pm Stranraer DG9 7RD  [email protected]

 01387 266888 Mon10am - 4pm & Fri 10am - 2pm. 63-65 Friars Vennel, Welfare Rights  http://www.welfarerights.net/home.php Tues, Wed & Thur 10am - 4pm phone Dumfries DG1 2RQ  [email protected] calls only.  01671 402403. Phone 01776 703104 24 hours. 100 Queen St,  http://www.scottishwomensaid.org.uk/ Mon to Fri 9am – 4.30pm. Newton Stewart DG8 6JW Wigtownshire  [email protected] Women’s Aid  01776 703104. Phone 24 hours. 22 Bellevilla Road,  http://www.scottishwomensaid.org.uk/ Mon to Fri 9am – 4.30pm. Stranraer DG9 7HE  [email protected]

Contact details and opening times may be subject to change.

Please check before you attend.

If you have any suggestions for amendments to this document, please contact Dumfries and Galloway Council, Revenues and benefits, Carruthers House, Dumfries DG1 2HP, Telephone, telephone 01387 260267 or email [email protected]

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