Customer Success Story Identity Manager Sentinel

Handelsbanken

Handelsbanken had multiple systems with their own user accounts. The bank needed to combine and streamline identity management while also managing roles and provisioning. Handelsbanken chose NetIQ® Identity Manager to improve the management of roles and access rights across its entire organisation and IT infrastructure, reducing IT workload significantly.

Overview central repository to keep track of users and Founded in Stockholm in 1871, Handelsbanken their roles within the organisation,” said Qamilla is one of the largest banks in the Nordic region, Syk, operations manager at Handelsbanken. with over 10,500 employees and profits of “Without a more structured approach to identity more than 11 billion Swedish Kronor (US$1.7 management, it was difficult for us to demon- billion) in 2010. strate to auditors that only authorised users had access to a given system.” Challenge At a Glance As a company operating in the financial sector, Solution Handelsbanken is subject to a variety of finan- Handelsbanken evaluated a number of iden- Industry cial regulations such as Basel III. As a result, it is tity management solutions before choosing Financial Services important for the bank to keep tight control over Identity Manager. A key reason for choosing its internal processes, particularly its IT systems. the solution was the availability of local support. Location Pulsen, a PartnerNet Platinum Partner, is one of Sweden “We had a number of different systems, includ- the largest and most experienced NetIQ soft- ing legacy mainframe applications, that each ware specialists in the region. Pulsen employs Challenge had their own user accounts, but there was no around 60 consultants with expertise across The bank needed tight control over its internal the whole spectrum of NetIQ products. processes and IT systems. Solution “It is important for us to know that we can “Without a more structured Use Identity Manager and Sentinel to generate real- get local consultants from Pulsen on site very time alerts when an unauthorised user attempts to approach to identity management, it quickly if we need to,” said Elisabeth Netzell, access sensitive information. was difficult for us to demonstrate to business manager at Handelsbanken. “As a auditors that only authorised users bank, we need high availability at all times. As Results had access to a given system.” the identity management solution is linked to + Provided a central repository for user accounts all our major systems, it is crucial to have sup- + Provided full traceability of activity within the port from a partner who can respond rapidly to identity management environment QAMILLA SYK + Introduced a self-service portal that employees use any problems. Pulsen has extensive experience Operations Manager to update their passwords and personal information Handelsbanken in the Nordic region, as well as the technical competence to deliver the solution.” “…it is crucial to have support from a partner who can respond rapidly to any problems.”

ELISABETH NETZELL Business Manager Handelsbanken

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Pulsen helped Handelsbanken deploy Identity given access to systems according to their roles Manager and create a master repository of all within the company. user-related data. This data is then structured into an organisational model that defines which Second, Sentinel provides full traceability of ac- Denmark systems and resources each employee is au- tivity within the identity management environ- +45 45 16 00 20 thorised to access. ment, generating reports that Handelsbanken France can submit to auditors and regulators to show +33 1 55 70 30 13 Pulsen also implemented NetIQ Sentinel™ as a that it has investigated and resolved any secu- Germany monitoring tool for the identity management en- rity or compliance-related incidents. +49 89 42094 0 vironment, providing a holistic view of all activi- Italy ties relating to security and compliance. Sentinel As a further benefit, the solution also provides +39 02 366 349 00 can use information from Identity Manager to a self-service portal, accessible via a standard Netherlands generate real-time alerts when an unauthorised web browser, which employees can use to up- +31 172 50 55 55 user attempts to access sensitive information. date their passwords and personal information. Poland The software creates an auditable remediation This helps to reduce workload for the bank’s +48 22 537 5000 workflow to demonstrate how Handelsbanken busy IT team, who can now concentrate on resolved each incident. added-value tasks rather than basic user ad- Portugal +55 11 3627-0900 ministration and password resets. Results Spain +34 91 640 25 25 With the solution in place, Handelsbanken is The solution delivers real value for Handels- able to demonstrate much better control over its banken, and the bank is considering extend- Sweden IT environment, on two different levels. ing the use of Sentinel to other areas of its +46 8 752 25 00 IT environment. “The expertise of the Pulsen NetIQ First, Identity Manager provides a central re- consultants has made a huge contribution to Worldwide Headquarters pository for user accounts that enables the the success of this project,” said Netzell, “and Houston, Texas bank to take a more structured approach to we are looking forward to working with them in 713 548 1700 identity management, where employees are the future to support the solution.” 888 323 6768

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