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The Transformation Journey “When We Started Collecting Requirements, the Consolidation Onto TCS Bancs Was We Only Had One Stock Exchange,” Says Furman

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The Transformation Journey “When We Started Collecting Requirements, the Consolidation Onto TCS Bancs Was We Only Had One Stock Exchange,” Says Furman TCS 50 Identity I Horizontal TCS Design Services I Pune 29 June 2018 Identity Clearspace -Safe/ Exclusion Zone x x x x x 0.5x Experience energy Experience energy x x Colour Rationale 2018 Number 31 Experience energy 2020 Number 32 Experience energy Experience energy Experience energy Experience energy Strate Colour palette THE RGB 255 199 8 RGB 240 87 49 RGB 238 57 132 RGB 188 43 127 RGB 120 0 218 RGB 99 194 157 RGB0 151 214 CMYK 0 20 100 0 CMYK 0 80 90 0 CMYK 0 90 15 0 CMYK 25 95 15 0 CMYK 70 80 0 0 CMYK 60 0 50 0 CMYK 80 25 0 0 HEX #FFC708 HEX #F05731 HEX #EE3984 HEX #BC2B7F TRANSFORMATIONHEX #7800DA HEX #2EEDB4 HEX #200ABDE JOURNEY PLUS THE FUTURE WILL BE TOKENIZED leadership view #TCSBaNCSwithYou #OneTCS By Venkateshwaran Srinivasan, Head of TCS Financial Solutions, R Vivekanand, Vice President and Co-Head, TCS Financial Solutions critical infrastructure, we have been able to help our customers perform credibly with their stakeholders. The higher trading volumes and could continue fully supporting clients volatility have also been a challenge with their immediate needs and for brokerages, and TCS has helped ongoing projects. TCS BaNCS teams brokerage clients across the world to The agility, resilience and have already delivered immediate mitigate risks from extreme market adaptability of our operating model support throughout the banking and volatility by quickly delivering changes has been put to the test by Covid-19, financial services industry. and reconfiguring risk parameters. and we believe that we have emerged We implemented API-based Also, the secure and user-friendly stronger, with our capabilities more support for banks in the United digital capabilities of TCS BaNCS have proven than ever before. We would like States participating in the Small enabled retail brokers to work from to thank our customers and partners Business Administration (SBA) home for the first time ever, without for the support and co-operation Paycheck Protection Program and loan sacrificing security or capabilities. extended to our teams during this moratoriums, enabling them to support disruptive period. Across the globe and spanning their communities with quick and many our banking, capital markets and TCS BaNCS supports mission-critical efficient service. We also did similar insurance solutions, we have delivered applications throughout the financial quick work for enabling disbursements multiple regulatory changes which services industry, and we have to the needy in many countries, financial regulators and governments responded to Covid-19 with urgent including India, with our pioneering have mandated as a consequence of speed. "Financial Inclusion" solutions. the current global pandemic to ease Our priority has been to safeguard Our 24x7 support team worked with the financial burden on stakeholders, the health and well-being of our several Market Infrastructures globally reduce risks for consumers, and enable employees while continuing to to maintain service quality and uptime businesses to tide over the situation. support our customers’ mission-critical through a prolonged period of market These have all been developed and activities globally without interruption. upheaval, with volumes at 50 to 300 supported through to production by a On a practical level, our initial task percent higher than previous peaks. By workforce operating from the safety of was to ensure that TCS BaNCS teams ensuring smooth operations for such their homes. 2 3 #TCSBaNCSwithYou #OneTCS of services, Digital has become a necessity, just as being on the Cloud is to help our people stay in touch with needed to maintain and scale essential our unique vision and purpose, and Our Agile development operations, as has been proven their unique role in it. methodologies have helped us globally in the last few weeks. enhance productivity amidst changing In the midst of the crisis, we have Moreover, financial institutions business priorities and scenarios. We taken comfort in many heartening will need to deliver services and have encouraged our teams to solicit moments as well. In April, Celent information not only to their traditional customer feedback, understand needs announced that Länsförsäkringar set of customers and business and respond accordingly in these Bank was chosen as its Model Bank partners, but also to entities across times. Needless to say, these times for their Core Transformation to TCS entire supply chains. We believe our have also fostered opportunities for BaNCS Global Banking Platform. Also, work in implementing Quartz Smart creativity. We have been creating we kickstarted a major initiative last Ledgers for financial institutions, digital learning programs to help month in Israel to set up a fully Digital corporates, MSMEs and governments our teams prepare for the future Bank under the direct supervision of will prove to be an essential element even before the pandemic and have the Israeli government and supported for the rapid rebuilding of national reinforced the upskilling approach by the country’s Central Bank. These economies and resumption of global more now. have been strong indicators validating trade. Financial support has become our overall strategic direction. Our mission – Turning our a literal lifeline for families and Technology to your Advantage™ – companies of all sizes, and the fastest We stand ready to assist our clients remains as relevant in 2020 while path to economic recovery will require through any difficult transitions, with coping with a global pandemic as in broad-based participation from diverse the hope and belief that what we can 2007 when we launched TCS BaNCS stakeholders over trusted, shared achieve together will create a better at the cusp of a global financial crisis. networks that are easy to build and future for everyone. Our Digital First, Cloud First™ maintain. We have connected with many of approach is designed to enable Over the past weeks, we have all you over video calls in the last few financial institutions to embrace been adjusting to new realities in terms weeks and will continue to stay in digitization as a winning strategy. of daily life in our communities and touch with you to ensure our teams Today, adopting Digital and Cloud are economies. Relationships with our are aligned. We appreciate your trust no longer seen as strategic choices, customers, partners and employees in TCS BaNCS and look forward to but rather as business imperatives. have always been the lifeblood of our continuing our important work with To continue delivering the full range business and we continue to take steps you. l #TCSBaNCS 3 from the editor In this issue, we feature stories from South Africa, That’s one example of how our mission — Turning our Bahrain, the United States, Indonesia, the Nordics, Technology to your Advantage— continues to guide us. Saudi Arabia, and Israel. The need of the hour today is for organizations to Also, we’re sharing stories from our own homes. earn a lifetime of customer trust. TCS BaNCS customers Responding to the Covid-19 crisis, TCS enabled all span the financial services industry and the world, employees to work on behalf of TCS clients remotely. and everywhere we operate, we hear similar stories of In fact, two of our customers in the insurance industry in financial institutions helping customers manage the Australia and Bahrain proceeded with critical go-lives in uncertainty of a sudden economic contraction. April during the midst of the crisis. (See our late-breaking A rapid response requires clarity and transparency in coverage starting on page 34.) communications, superior customer experiences that can be built quickly to fulfill immediate customer needs, and Over the past few years, we have transitioned support for brand-new digital tools that can be adapted TCS BaNCS to a Digital First, Cloud First approach, and understood easily by end customers. fostering greater agility, scalability, and automation for our clients. Before 2020, financial services firms were We have been supporting TCS BaNCS customers with aiming to achieve a balance between the digital and the right tools to offer their clients a lifeline when they physical, which was often weighted towards the physical. need it most. Now, these same organizations are actively working Today, resilience is at the forefront of every strategy. to minimize in-person contact or sharing screens by Yet when we get through the present crisis, it will be deploying digital apps, payments, and video banking. agility that ensures competitiveness. And through it all, Our capabilities within TCS BaNCS are well-positioned what drives transformation is a sense of purpose. to support our clients as they implement these much- We hope that this issue inspires you to discover new needed measures. ways to fulfill your own purpose. Happy Reading, Anjana Srikanth Head, Marketing, Communications & Research, TCS Financial Solutions NOTE: Starting with this issue, TCS BaNCS Customer Newsletter will be Digital First, Cloud First. Although we’ll still offer the standard PDF and magazine-style eBook (plus printed copies when the conference halls are open again), for our online readers, we’ve significantly optimized the reading experience on tablets and mobile devices. Plus, for our email subscribers, we’ll be providing enhanced content with audio and video. To request a subscription, email your name and affiliation to [email protected], or phone: +91 80 6725 6963 4 contents 24 19 20 2 Leadership View TCS BaNCS supports 20 Standard Chartered Bank Indonesia mission-critical applications throughout the financial Deployment aligns SC Indonesia with global TCS services industry BaNCS-powered solution of Standard Chartered 6 Strate South African CSD goes live with TCS 24 P27 Nordic Payments Cross-border payments BaNCS for Market Infrastructure across all asset as simple as texting classes 28 Solidarity Bahrain BSC Insurer successfully 12 US Banking on the Cloud replaced its legacy core solutions with TCS BaNCS TCS BaNCS Cloud for Banking delivers instant for Insurance advantages for U.S.
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