About Oliver Wyman
Oliver Wyman is a global leader in management consulting. With offices in 50+ cities across 26 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our 4700+ professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda- setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1000 companies. www.oliverwyman.com
Job specification
Job title: Support Professional Learning EMEA Team Lead Department: Human Capital Office/region: EMEA - London, Munich, or Warsaw Preferred Reports to: Global Head of Support Professional Learning Hours:
Job • The Support Professional Learning EMEA Team Lead will serve as the key overview: contact for training and development in the EMEA region and is responsible for program management and promotion. This role will also be responsible for program facilitation in several key areas of the Support Professional training curriculum. • The Support Professional Learning EMEA Team Lead will assist with the evolution of the strategy for the core curriculum for all Support Professionals at Oliver Wyman. • In addition, this role will take on special projects within the Learning and Development team including supporting the development of strategic or specialized content outside of the core curriculum and evolving our delivery channels. • The role will report directly to the Global Head of Support Professional Learning
Key • Assist, in partnership with key stakeholders (e.g., Head of Learning and Responsibilities: Development, Subject Matter Experts, Support Leadership Team, Support Professional Talent Management), the evolution of the Support Professional curriculum strategy, content and programs. • Establish and maintain a credible and trusting relationship with the Support Professional Curriculum trainers in the EMEA region to ensure that proper preparation and support is available for high quality programming in both live and virtual sessions. This is including, but not limited to, material preparation and trainer education. • Manage attendance, logistics, and vendor relationships for global Support Professional Regional Manager programs in conjunction with the Support Professional Learning and Development Coordinator.
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• Consult and collaborate with the Partner and Consultant Learning and Development team on program changes to ensure alignment with budgets, practicality of implementation and program effectiveness. • Utilize program feedback and attendance to present regular updates to Global Head of Support Professional Learning, Global Learning and Development Team, Support Professional Talent Managers, and Support Leadership Team • Deliver some training modules as required across the EMEA region. Mentor and coach others to effectively deliver training. • Engage and develop members of the OW Learning and Development team in project work and problem solving, coaching others to lead projects and solve problems while also being a strong role model in project management and problem solving.
Experience • Bachelor’s degree at a minimum with a strong academic track record in a required: related field, e.g. education, business administration or psychology • Three+ years of professional work experience in professional services (preferably consulting) • Proven understanding of training program and instructional design principles. Experience designing and delivering e-learning modules and virtual sessions is desired. • Knowledge of professional services learning and development processes, such as the ability to balance program facilitation and logistical management • Excellent program facilitation skills, including the ability to lead a multicultural audience • Solid project management skills, including the ability to lead simple and complex tasks, involving a number of stakeholders • Experience balancing dynamic work demands in a challenging, international environment with numerous stakeholders to satisfy • Proven ability to foster relationships at all levels of the organization • Demonstrated ability to communicate credibly and influence and negotiate effectively, at all levels of the organization
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Skills and • Ability to be self-directed and drive initiatives at a global level Attributes: • Creative, strategic thinker, who continually seeks and acts on opportunities to improve the way things are done • Collaborative and works effectively as part of a high-performing team • Understand methodologies for enhancing the effectiveness of workplace learning • Genuinely committed to creating learning programs to develop a collective culture, enhance professional networks, develop core skills and evolve strategic skills and behaviors • Demonstrated inclusive and globally aware mindset
Please send CV and cover letter to: [email protected]
Oliver Wyman is an equal opportunity employer and a wholly owned subsidiary of Marsh & McLennan Companies. To learn more, please follow us on Facebook, LinkedIn or Twitter: @OliverWyman. How to apply: www.oliverwyman.com/careers
Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 60,000 employees worldwide and annual revenue of approximately $13 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 100 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges. Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, retirement, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.