We Take Care!

We take care!

Airlines Traffic Research – Quieter Traffic – Noise Reduction Austrian Airlines www.aua.com Deutsche Gesellschaft für Schlafforschung und Association of European Airlines www.aea.be Schlafmedizin (DGSM) www.dgsm.de Lufthansa www.lufthansa.de Deutsches Zentrum für Luft- und Raumfahrt International Civil Aviation Organization www.icao.int www.dlr.de/VL Deutscher Arbeitsring für Lärmbekämpfung Air Traffic Control http://www.dalaerm.de ACG www.austrocontrol.com Forschungsverbund Leiser Verkehr Eurocontrol www.eurocontrol.int, www.eurocontrol.be www.fv-leiserverkehr.de/FV-LeiserVerkehr Deutsche Flugsicherung www.dfs.de Lärm-, Schlaffforschung in Europa (Europäische Union)

www.calm-network.com/ 2003/2004 Airports ÖAL Österreichischer Arbeitsring für Frankfurt www.frankfurt-airport.de Lärmbekämpfung http://www.oal.at/ München www.munich-airport.de London Heathrow Climate Protection www.baa.co.uk/main/airports/heathrow Center for the New Europe www.cne-network.org Zürich www.uniqueairport.com Greenpeace www.greenpeace.de

Aircraft and Engine Manufacturers Intergovernmental Panel on Climate Change (IPCC) www.ipcc.ch/ Airbus www.airbus.com Umweltbundesamt www.umweltbundesamt.at Bombardier www.bombardier.com United Nations Framework Convention on Boeing www.boeing.com Climate Change www.unfccc.de EADS www.eads.net/eads/en/index.htm Pratt & Whitney www.prattandwhitney.com Mediation Process at Vienna International Airport Research www.viemediation.at SUSTAINABILITY REPORT REPORT SUSTAINABILITY AERONET www.aero-net.org Vienna International Airport www.flughafenwien.at MOZAIC www.aero.obs-mip.fr/mozaic Environment and Aviation www.vie-umwelt.at

PAZI www.pa.op.dlr.de/pazi/start.html Vienna International Airport PARTEMIS www.aero-net.org/about/relproj/ 8-partemis.htm SUSTAINABILITY REPORT 2003/2004 Vienna International Airport teil1_e_rz 17.01.2005 8:51 Uhr Seite 2 teil1_e_rz 17.01.2005 20:40 Uhr Seite 3

Content

Overview 2 The Airport in Dialogue 18 Our Responsibility – Your Safety 30 The Airport as an Economic Factor 36 The Airport as an Environmental Factor 46 The Airport as a Social Factor 60 Appendix 72 teil1_e_rz 17.01.2005 8:51 Uhr Seite 4 teil1_e_rz 17.01.2005 8:51 Uhr Seite 5

Overview

Act Sustainable and Work Responsible A Sustainable Strategy for Vienna International Airport The Airport as a Business Guidelines, Principles and Strategies for the Future teil1_e_rz 17.01.2005 8:51 Uhr Seite 4

Act Sustainable and Work Responsible

Dear Ladies and Gentlemen,

You are now reading the first Sustainability Report published by Flughafen Wien AG. For us, sustainable development not only means steady growth, but also respect for the environment and our neighbours, responsibility for the region and an active dialogue with our Christian Domany stakeholders. Our commitment to these principles is underscored by Member of the Board the mediation process with local residents, which has been underway since 2000.

The 2003/2004 Sustainability Report is based primarily on 2003 data. Statistics for 2004 will be updated and included in our enclosed fact sheet. The main object of analysis was Flughafen Wien AG (VIE). We also included the Flughafen Wien Group and/or the airport site wherever it was reasonable and the necessary data were available.

A designated project team developed the basic structure for this report, and the most important topics were determined at a kick-off Herbert Kaufmann meeting with department heads, in which the general framework for Member and Speaker of the Board the project was also defined.

The organisation of the report and selection of indicators reflect the guidelines for sustainability reports issued by the Global Reporting Initiative (GRI). Security and safety are very important for the airport business, and we have therefore dedicated a separate chapter to these issues. In the interest of credibility and transparency, it was important for us to engage an external institution to provide an expert opinion. This task was performed by oekom research, a well-known rating agency, and the results of their work can be found on the last Gerhard Schmid page of this report. Member of the Board

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In the future we plan to issue a sustainability report every two years, in addition to our annual reports. It will contain current statistics as well as an evaluation of previously announced goals. Flughafen Wien AG has also created a sustainability management function, which will have responsibility for our future activities in this area.

Autumn 2004

Christian Domany Herbert Kaufmann Gerhard Schmid Member of the Board Member and Speaker of the Board Member of the Board

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A Sustainable Strategy for Vienna International Airport

Sustainability pays performance of the Dow Jones Sustainability Group Index. At Acting with a focus on sustain- first glance this looks surprising: ability is one of the most impor- companies in the DJSI are not tant modern business principles, only dedicated to the principles and a tenet that is followed by of sustainable development but a growing number of success- also show superior financial full companies. In addition to performance. financial performance, companies also acknowledge their responsibility for the environment, The airport and sustainability society and the regions in which they do business. Sustainability Flughafen Wien AG has always has become a key issue in taken a proactive approach to the business world, which is the sustainable development demonstrated by the convincing of both the company and the region, not least because our airport is a focal point of public The three pillars of interest in many respects and is sustainability closely interlinked with its region.

The reasons for this are diverse: bility Sustaina Vienna International Airport provides the first – and last – impression of Vienna and

Society Austria for foreign visitors.

Ecology Flughafen Wien AG has traded Economy on the stock exchange since 1992 and is therefore under continuous scrutiny by the financially oriented public, in particular by analysts and investors.

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The mediation process that Dow Jones Sustainability World Index – was started in conjunction Euro Performance and Risk (I) with plans for a third runway

December 1993 – July 2004, Euro, DJSI World / DJGI World: has triggered continuous dis- Total Return Index Correlation: 0.9661 Tracking Error: 4.65% cussions with neighbouring DJSI Volatility: 17.95% DJGI Volatility: 16.98% residents, citizens' commit-

380 tees, politicians and other interest groups. 330 Our plans to intensify coop- 280 124% eration with Bratislava Airport 230 are designed to promote the 87% joint development of these 180 two regions following the

130 expansion of the EU.

80 Intensive communications 12/93 6/94 12/94 6/95 12/95 6/96 12/96 6/97 12/97 6/98 12/98 6/99 12/99 6/00 12/00 6/01 12/01 6/02 12/02 6/03 12/03 6/04 with public authorities, DJSI World (in EUR) DJGI World (in EUR) customers and suppliers A cooperation of Dow Jones Indexes, STOXX Ltd. and SAM Group form an integral part of The DJSI (World Index) is based on the weighted average of free float shares our day-to-day business from over 300 companies, which also includes the top 10% sustainable activities. companies from 60 branches in 34 countries. These companies are also covered in the Dow Jones Global Index (more than 3,500 firms). The expansion of our infrastructure will create the basis for future The provinces of Vienna and an important economic factor growth in air traffic – growth that Lower Austria hold invest- and motor for the entire is linked with a responsibility for ments of 20% each in Flug- region. our customers and the airlines, hafen Wien AG, not only for our shareholders, logistics firms financial reasons but also Subjects such as flight noise and tenants as well as the entire to support regional develop- and environmental pollution region. Our employees should ment goals. frequently represent the also benefit from this growth, focal point of discussions since they represent our most In recent years, Vienna Inter- with neighbouring residents. important capital for sustainable national Airport has become development.

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The Airport as a Business

Flughafen Wien AG is one of The current organisational struc- the few publicly traded airport ture of Flughafen Wien AG is companies in Europe. We serve shown on the attached fact as the developer, builder and sheet. operator for the airport and all related services. As the most important airport in Central Flughafen Wien Group Europe, we are preparing for above-average growth. The Flughafen Wien Group compa- eastward expansion of the EU nies operate in many different has extended our catchment industry sectors. Since the end area well into Austria's neigh- of 2003 Flughafen Wien AG bouring countries. Our strategic also manages the City Airport goal is to further expand our Train (CAT) through a joint position as a hub for transfer venture with its partner, the passengers between Eastern Austrian Federal Railway Corpo- and Western Europe. ration ("Österreichische Bundes- bahnen"). The company also holds an investment in Schedule Coordination Austria GmbH (SCA), which allocates time slots to aircraft.

Flughafen Wien AG acquired a 40% stake in Malta International Airport (MIA) during July 2002 through its holding in Malta Mediterranean Link Consortium Ltd. Together with the 20% of shares traded on the Maltese stock exchange, this investment places MIA in the same exclusive circle of listed European airports as Flughafen Wien AG.

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Flughafen Wien – a good Structure of the Flughafen Wien Group neighbour for more than Flughafen Wien AG 50 years

VAH IVW In early 1938 a ground-breaking Vienna Aircraft Handling Flughafen Wien ceremony took place for an air- Gesellschaft m.b.H. Immobilienverwertungsges.m.b.H. 100% 100% base on the "Heidfeld" area between Fischamend and Schwe- CAT VIEL chat. After the end of the war City Air Terminal VIE Liegenschafts- this airport – which was located Betriebsges.m.b.H. beteiligungsges.m.b.H. in Soviet occupied territory – 50.1% 100% came under British control and SCA VAI was also used by French armed Schedule Coordination Vienna Airport Infrastruktur forces. Austria GmbH Maintenance GmbH 40% 100% The landing of a British Europe- VIE Int VAB an Airways plane at the Royal Vienna International Vienna Airport Air Force (RAF) base on 2 Sep- Beteiligungsmanagement Baumanagement Ges.mbH. tember 1946 marked the first Gesellschaft m.b.H. 51% 100% civil use of Schwechat airport. VIAS Ultimately, Schwechat was Vienna International Airport chosen as the site for Vienna's Security Services Ges.m.b.H. central airport. 100%

VIE BBI On 1 January 1954 the newly Flughafen Wien/Berlin-Brandenburg founded "Wiener Flughafenbe- International Entwicklungs- VIE Malta triebsgesellschaft m.b.H." took beteiligungsges.m.b.H. VIE Malta Ltd. over the airport from the British 100% 99.8%+0.2% Air Force – making it the first privately managed airport in MMLC Malta Mediterranean Link Consortium Ltd. Austria. In that same year work 57.1% started on temporary repairs to the facility. This marked the MIA Malta International Airport plc. start of a success story that 40% continues today.

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Development ...... and Expansion

On 27 March 1956 the Austrian On 6 October 1977 Rudolf Ministry of Transport granted Kirchschläger, President of the its approval for the construction Republic of Austria, opened the and operation of a general avia- second runway (16/34) at Vien- tion airport. na International Airport. That same year, the General Aviation Austrian Airlines AG (AUA) was Center – the part of the airport founded in 1957, and introduced reserved for private aircraft – scheduled operations with its opened for business. The VIP & first flight to London on 31 March Business Centre (1979), the 1958. One year later the original installation of long-distance Runway 12/30 (today 11/29) was heating lines (1981) and con- extended to 3,000 metres in nection to the A4 motorway order to meet the requirements (1982) followed. for larger aircraft. A new terminal building was opened in 1960 A Novotel hotel was built in and a new export cargo hall 1983, and 1986 marked the followed six years later. By expansion of the arrival hall, 1972 the apron, cargo facilities construction of a new admini- and infrastructure had been stration building and EDP cen- enlarged, the arrival hall was tre, and the renovation of cargo extended, and operations were facilities. In 1988 the striking expanded to a second floor. Pier East formed a new landmark on the apron. One year later the number of passengers exceeded five million for the first time.

The World Trade Center opened in 1990, followed by the Air Car- go Center and Car Park 3 during the following year.

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The initial public offering The airport today marked a milestone in 1992: Flughafen Wien AG - Flughafen Wien Betriebsge- shareholder structure Roughly 200 companies are sellschaft m.b.H. became located at the airport, including Flughafen Wien AG. During Province of airlines, shops, forwarding Lower Austria the following years the transit agents, service firms and many area was expanded (1993), others. More than 14,000 men Pier West was completed 20 % and women from the provinces (1996) and Runway 11/29 was of Vienna, Lower Austria and extended to 3,500 meters 60 % Burgenland work at this location. (1997). 20 % Vienna International Airport In 2000 we started a mediation Province handled a total of 12.8 million process together with neigh- Private of Vienna passengers and 173,000 tonnes bouring residents, citizens' shareholders, thereof 10 % of cargo in 2003, and the coming committees, representatives of employee foundation years are expected to bring all political parties and various further growth. 14.7 Million interest groups. This process Passengers are expectetd to focuses on the current and grounds north of the B9 motor- come in 2004. future impact of Vienna Inter- way. It now houses facilities for national Airport and environ- Menlo, FedEx, UPS and TNT as ment-related expansion plans, well as a new customs building. A glimpse into the future e.g. flight noise levels and the A new police headquarters was possible construction of a third completed in 2003. Overall, forecasts show a trend runway. At the end of 2000 the of steady growth. For this rea- Austrian Industrial Investment A new era for ground transpor- son, we plan to invest approx. Corporation ("ÖIAG") sold its tation began in December 2003 € 722 million in expansion stake in Flughafen Wien AG, the with the start of operations projects by 2008 – projects provinces of Vienna and Lower by the City Airport Train (CAT). that will also benefit the entire Austria increased their holdings Vienna International Airport can region. The positive develop- to 20% each and 10% of now be reached in only 16 ment of the airport will create shares were transferred to an minutes from the "Wien-Mitte" new opportunities for businesses employee foundation. From railway station, and passengers that settle here, and further in- 2001 to 2004 the new Cargo are able to check-in before board- crease the number of interesting North facility was built on the ing the train. jobs.

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Our Guidelines, Principles and Strategies for the Future

We see opportunities for growth management and control of in the new and larger Europe companies, and is directed and intend to utilise this poten- toward the sustainable creation tial in agreement with the princi- of value for the benefit of share- ples of sustainability. We place holders. great value on the responsible economic development of Vien- Flughafen Wien AG was one of na International Airport for the the first companies to declare benefit of our stakeholders, its support for the Code. One shareholders, customers and of the primary goals underlying airlines, logistics firms, tenants these regulations is to strength- and employees as well as the en the confidence of share- entire region. holders, customers, employees and the public. Flughafen Wien AG had already implemented Corporate Governance most of the corporate governance regulations before the The Austrian Corporate Gover- Codes took effect. The coopera- nance Code was issued in Oc- tion between the Management tober 2002, and forms a volunta- Board and Supervisory Board ry system of rules for publicly and the work of the various traded companies. It represents committees has always been an essential instrument to ensure systematic and characterised by the transparent and responsible an open climate for discussion. The corporate strategy of the Flughafen Wien Group was developed and discussed by the Strategy Committee and Management Board in 2003. In August of that same year, it was presented to and approved by the full Supervisory Board.

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The Compliance Guidelines and appendices were implemented Our Business Mission through a separate document issued by Flughafen Wien AG. Focus on customers This corporate guideline regu- We want to meet the expectations of our customers and passengers lates the distribution of informa- in the best way possible. tion in the company as well as the monitoring of all internal Openness and dialogue and external flows of informati- We are dedicated to maintaining an open, timely and transparent on in order to prevent misuse. information policy - both internally and externally – and support We were one of the few com- straightforward, dialogue-oriented actions. panies in Austria to present the Innovation fixed and variable compensation Our corporate culture provides room for creativity and promotes paid to each member of our entrepreneurial actions and independent initiatives. Management Board in our 2003 Annual Report, and thereby Environment meet the wishes of our share- The airport operation should be as compatible as possible with holders for even greater trans- our environment. parency. We view the obser- Employees vance of human rights, the We create a working climate that encourages top performance. realisation of equal opportunities Our employees form the basis that allows us to reach our corporate for all social groups, and the goals. Their representatives are partners with management. rejection of all forms of bribery and corruption as a matter of Region course and also demand the Our financial success makes us a driver for the positive develop- same from our partners. ment of the entire region, and we aim to achieve a high degree of acceptance.

Our strategy for the future An airport is fascinating: mil- to the world. Over 3,100 men The Flughafen Wien Group’s cor- lions of passengers start their and women work for the Flug- porate strategy forms the basis travels from here. Thousands hafen Wien Group today, and for the responsible commercial of passengers each day, our continued dynamic growth development of Vienna Interna- thousands of tonnes of cargo – creates a steady flow of new tional Airport in the future. Vienna-Schwechat is a gateway job opportunities. We will make

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a number of major investments VIE on the road to the future over the coming years so we can provide short transfer times, Airports convey a sense of the easy orientation and simple "big wide world" – but behind handling processes for the grow- this world is a business centre ing number of passengers who whose significance extends far will use our airport in the future. beyond the processes that serve travel. Value added and jobs created at the airport have a positive influence on the entire region. Airlines, freight carriers, forwarding agents, retail and gastronomy businesses, auto rental firms, service companies, public authorities, oil suppliers and other companies in close relationship with the airport complement and support this development. They also generate extremely varied types of jobs at the airport.

The airport in change

Recent years have seen the start of a major transformation in the airport industry: on the one hand, crises triggered by the terrorist attacks 11Septem- ber 2001, the war in Iraq and SARS pulmonary disease and,

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on the other hand, significant Our Master Plan Air Cargo Center growth in the number of pas- This facility will be planned sengers. In addition to our In summer 2000 we started and constructed in accordance home carrier, the Austrian Air- a broad-based investment pro- with the latest standards for lines Group, low-cost carriers gramme, which is focused information technology and are gaining an increasing share around the expansion of the logistics processes. of the market. This develop- terminal. Our growth has made ment has also led to a signi- it necessary to expand both the Cargo North ficant change in consumer terminal and cargo facilities, The development of the Cargo behaviour. Our aim is to not improve rail and road connecti- North area marks the first step just react to this new market ons, and construct new office to reposition our cargo and situation, but to approach the buildings and a third office segments. We also future in a proactive manner. runway. added extra offices for cus- The positive development of toms authorities in this area. Vienna International Airport Skylink Terminal Expansion also opens up a wide range of Over the coming years, the Air Traffic Control Tower opportunities for new busines- terminal will be enlarged in The new tower and integrat- ses that settle here. This is stages. Short transfer times, ed office building for Austro particularly true for companies clear orientation and simple Control GesmbH form the whose success is dependent processes will become even technical heart of air traffic on international connections. more important. The heart of control activities. With a As part of our planned expansion, Skylink will be a new baggage height of over 100 metres, we will also improve the infra- handling and sorting system. this building will also create structure needed to attract new However, we must first a new landmark for Vienna businesses. The non-aviation master a number of logistic International Airport. sector at Vienna International challenges before work can Office Park Airport will take on greater start on these projects. Flughafen Wien AG is develop- importance. A key factor for the ing this facility to meet the coordination of commercial Handling Center West increasing demand for office activities in Europe is the wide The Skylink project also in- space at the airport. The new range of destinations offered cludes the construction of a business and commerce cen- by Vienna International Airport. new handling centre, which tre will be fully integrated into This represents a major compe- is scheduled to open in the well functioning infra- titive advantage for our location. summer 2005. structure of Vienna's worldwide traffic hub.

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City Airport Train The platforms will be ex- The City Airport Train (CAT) tended to a length of 450 started operations in Decem- metres, and a second paral- ber 2003, and now provides lel track will be installed east direct connections between of the station. Additional the "Wien-Mitte" railway sta- stairs, escalators and eleva- tion and Vienna International tors will make it easier to Airport. Passengers can check reach the floors above the in their luggage at the "Wien- station and make transfers Mitte" station and, at the easier. The new platforms same time, also obtain board- will open in early 2008, and ing cards for their flights. the station is scheduled for completion in 2010. The New Railway Station renovation and redesign of The railway station at Vienna the railway facilities at Vien- International Airport will be na International Airport will renovated and enlarged to open a wide range of new accommodate long-distance opportunities in the east, trains. and therefore represents an important requirement for the joint development of the region between Vienna, Bra- tislava and western Hungary.

Third Runway Forecasts indicate that the present runway system will reach its capacity limits in 2010. Vienna International Airport will then need an additional runway to accommodate arriving and departing aircraft.

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Vienna-Bratislava Airport hafen Wien AG has established was also started to improve System control systems and instru- awareness and accident pre- The position of Vienna as a ments as well as an internal vention and thereby increase key east-west hub will in- audit department that regu- work safety. crease in importance over larly evaluates business prac- the coming years, above all tices and organisational pro- Quality management because of the larger catch- cesses for their correctness, Quality management places ment area that was created security and efficiency. the focal point of activities by the accession of Austria's on satisfied customers and neighbours to the EU. We are Crisis management - employees, the continuous actively working to acquire a airside, landside improvement of work pro- stake in Bratislava Airport, Vienna International Airport cesses and the joint develop- which will enable both loca- has developed security pro- ment of corporate goals. Our tions to benefit from the grammes for the manage- employees contribute to the growth potential inherent in ment of crisis situations, improvement of work pro- this region. If Flughafen Wien which could result from acci- cesses by providing sugges- AG is able to realise this dents, terrorist activities or tions for optimisation. The investment, our goal will be natural disasters. The airport handling sector with its approx. to establish a joint system has also implemented a wide 1,800 employees is certified with a reasonable division of variety of preventive safety according to ISO 9000/2000. functions, similar to the Paris and security measures as Performance standards are or London airports. well as emergency plans developed together with cus- for various scenarios that tomers, and compliance is are regularly evaluated and monitored on a continuous Management systems rehearsed. basis through quality indicators.

Risk management Accident management Sustainability management Risk management is an inte- and analysis The principles of sustainabil- gral part of all operating and The accident analysis system ity will be integrated into all strategic business processes implemented in 2000 allows our management systems in the Flughafen Wien Group. for the extensive evaluation in the future. In particular, In order to minimise the risk of causes and risk points as we intend to guarantee the of potential financial losses, well as cost-benefit apprais- implementation of the goals we have insurance to cover als of possible measures. and measures formulated damages and liability. Flug- A company-wide campaign in this sustainability report.

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The Airport in Dialogue

The Airport and its Operating Environment A Different Point of View – How Others See Us teil2_e_rz 17.01.2005 8:57 Uhr Seite 20

The Airport in Dialogue

Shareholders Dialogue with neighbouring residents We believe a proactive information policy towards institutional Vienna International Airport is investors and private sharehold- well integrated in the surround- ers is of major importance to ing community through a wide guarantee the greatest possible range of contacts and connec- transparency. Flughafen Wien tions, and the balance between AG provides the financial com- ecology, economy and society munities in all major business is particularly important in this centres with facts and figures respect. We have therefore through extensive quarterly worked for many years to devel- reports, regular presentations op and safeguard open chan- to analysts and institutional nels of communication with our representatives, and participa- neighbours. tion in numerous investor con- ferences. We hold regular information events for private share- Neighbourhood holders that include a tour of Advisory Board the airport and are also represented at the annual "Gewinn- Our Neighbourhood Advisory messe", Austria's most impor- Board was founded in 1989, and tant event for private investors. serves as a round-table for local In addition, our Investor Rela- mayors and representatives of tions team is available to answer Flughafen Wien AG. Discussions questions on our company at by this group led to the introduc- any time. tion of our subsidy program for sound-proof windows in 1996. It also played a decisive role in the installation of FANOMOS (Flight Track and Noise Monitoring System).

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Stakeholders

Provinces of Sub-contractors/ Vienna and Lower Suppliers Austria

Airlines

Companies Employees at the airport

Freight agents Vienna Social partners International Airport Neighbouring Shareholders residents

Passengers

Citizens' Political parties committees

Forum 11 48,000 households in Vienna and The members of this informal Lower Austria four times a year. group of mayors from local Forum 11 was founded in 1993 municipalities are provided with to promote communication and information on current develop- provide information on the eco- Neighbourhood Forum ments at and around Vienna nomic, ecological and socio- International Airport through the cultural development of the Discussions on the construction "VIE Aktuell" magazine and communities near Vienna Inter- of a third runway indicated a mediation newsletter. national Airport. As such it clear need to inform not only brings representatives of busi- neighbouring communities but ness and local municipalities also a broader circle of stake- Sponsoring together. It also publishes "vis holders. The Neighbourhood à vie" magazine, which provides Forum includes a substantially Our sponsoring activities are in- reports "from the region for the larger number of interest separable from our "good neigh- region" and is distributed to groups than the Advisory Board. bour" philosophy. We support

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cultural activities through- Mediation is the way out the region as well as a number of sporting associations Flughafen Wien AG initiated a and social events. Flughafen new form of communication in Wien AG served as the main 2000 with our recommendation sponsor of the Bruck / Leitha for a mediation process with music festival from 1999 to local residents. This dialogue 2002, and has also financed has joined representatives of equipment for numerous play- citizens' committees, Flughafen grounds and skater tracks in Wien AG, the Austrian Airlines the region over recent years. Group, Austro Control, political We help the fire departments parties, public authorities, inter- and Red Cross centres in est groups and the mayors of neighbouring communities, local communities. Fifty parties and recently financed a fully have worked on this process equipped ambulance for the since 2001 to develop joint Red Cross in Schwechat. solutions for the management of flight noise and capacity problems at Vienna International Airport.

The idea to deal with a possible conflict through a mediation process was the result of efforts by many men and women. For this reason, pre-

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different recommendations, Milestones in the Mediation Process and indicators from the areas of ecology, economy and the 17 July 2000 community were defined. Start of preparations for the mediation process Flughafen Wien AG, citizens' committees, Neighbourhood Advisory Board, provinces of Vienna and Lower Austria Partial contract 2003 1 March 2001 Conclusion of mediation agreement A partial contract for current 50 parties – two central subjects: current measures, expansion actions was concluded in May plans for the airport 2003 on the subject of flight 28 May 2003 noise, and most of the agreed Presentation of the partial contract on "Current Measures" changes were implemented in 2 July 2004 early April 2004. New departure Interim results and agreement to complete a mediation contract routes, changes in take-off and covering the third runway, night flights, noise protection and an landing procedures, and the new environmental fund by 30 June 2005. distribution of air traffic form the main points of this contract. The goal was to provide relief for paratory work such as the Sustainability as a standard the largest possible number of selection of mediators and residents, with a special focus composition of the mediation The mediation process generat- on people who live very near forum was completed jointly ed a large number of recom- Vienna International Airport. by the Neighbourhood Advisory mendations to alleviate the Board, citizens' committees, capacity problems that are An evaluation group monitors representatives of the provincial expected to affect the runway the implementation of the con- governments and employees of system by 2010. The proposals tract based on numbers, data, Flughafen Wien AG. ranged from relocating the air- and facts. It includes represen- port to acquiring a stake in Bra- tatives of all contract parties. The process is accompanied by tislava Airport or closer coopera- Thomas Prader as process pro- tion with regional airports to The results from the monitoring vider, Ursula König and Horst numerous alternatives for a third process form an important Zillessen as mediators, and a runway. The three pillars of sus- basis for discussions. Further team of internationally recog- tainability formed the basis for data is gained from measuring nised experts. joint criteria to evaluate these flight noise at fixed and mobile

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stations as well as an analysis The conclusions from the moni- of all flight patterns and statistics. toring and evaluation processes In addition, complaints and will be summarized in a report. our own observations identify The first such report will cover areas where special analysis data from April to December is needed. 2004 and will be published during the first half of 2005.

Future perspectives

After the signing of the partial contract for current actions in May 2003, the focus of the mediation process has shifted to our expansion plans. First interim results on the third runway, limits, night flight regulations, the environmental fund and technical noise protection were presented in early July 2004. These results will form the basis for a mediation contract, which should be completed by mid-2005.

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Feedback and information Number of complaints The 50 representatives in the 2003 2002 2001 2000 mediation process negotiate on behalf of all residents who are Total 1,066 1,220 1,366 1,150 affected by air traffic. For this Thereof from Vienna 661 734 743 803 reason, it is particularly impor- Thereof from Lower Austria 405 486 623 347 tant to provide information to the people who do not play an active role in this programme. The participants in the media- and newsletters. This homepage function and various links, as tion project ensure this involve- also serves as an archive for well as direct e-mail contacts, ment by holding personal dis- people directly involved in the order forms for the mediation cussions with the constituent process and is a primary source newsletter, “VIE Aktuell” and groups they represent. of information for concerned the environmental brochure. parties and residents. Joint public relations activities by the mediation forum also Another website was launched Info by telephone form a key success factor for in March 2004 as part of the the entire process. Milestones agreement. Under www.vie- Vienna International Airport in the project and the status of umwelt.at Internet users can also installed a new information negotiations are presented to access a wide range of infor- number for the environment a larger public at press confer- mation on the subject of envi- and aviation – 0810 22 33 40 ences and through the multi- ronmental protection at the in March 2004. A team of select- party mediation newsletter. airport, updates on measures ed staff members is available from the partial contract, statis- to register call centre feed- tics on flight movements and back or complaints about flight Info in the Internet noise measurements, details noise. Contact can also be on subsidies for soundproof established by e-mail or via Under www.viemediation.at windows, general information www.vie-umwelt.at on the interested parties can find a on the environmental compati- internet. list of the participants in the bility audit, and documentation mediation process and contact on the third runway project. persons as well as protocols, Also available are an environ- working papers, press releases mental glossary, a search

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A Different Point of View How Others See Us

Sustainability is reflected in re- Since the start of the mediation lationships to others, especially process four years ago, I have at an airport. For this reason, become familiar with another we considered it particularly important facet of the airport important to ask our stake- and come to better understand holders for their opinions when this facet in many meetings – we prepared this report.The namely the role and impact of focal point of their comments the airport on the immediate is formed by personal relations- and extended regional and eco- hips to Vienna International nomic environment. The air- Airport as well as the role port's constructive attitude has played by Flughafen Wien AG made this process one of my in the long-term development most positive experiences of the region and EU expansion. despite all the conflicts related Our questions were directed to to these issues. representatives of the provinces of Vienna and Lower Austria Air travel has become an impor- as well as to politicians and tant factor in global economic members of citizen initiatives. growth. An airport with an international reputation creates not Friedrich Zibuschka only economic benefits for its operator but also benefits for Constructive attitude the entire region in which it is I have always had a good located. On the other hand, a personal relationship with successful airport creates en- Vienna International Airport as vironmental disadvantages for a business and private user the surrounding area and its of this first-rate infrastructure. residents. Therefore, a sustaina- Friedrich Zibuschka Head of the Planning, ble development process should Environment and work to establish a balance Transportation Group, between economic and environ- Province of Lower Austria mental interests.

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Erich Valentin What should be emphasized here is the effort to realise prof- Growth with responsibility itable growth under ecologically Vienna International Airport is responsible conditions. The an important economic motor, mediation process - which brings not only for the Vienna region together representatives of but also for the capital city of the provinces, local mayors, Vienna. The accession of our citizen initiatives, associations, neighbours – the Czech Repub- Hannes Fazekas the members of the Aviation Mayor lic, Slovakian Republic and Hun- Group and other constituent City of Schwechat gary – to the EU has increased organisations – is impressive in the significance of Vienna as both a democratic as well as an a regional airport and also In my opinion the airport – and ecological respect and demon- supported strong growth. air traffic as such – are a motor strates the socio-political for the sustainable technical responsibility of the airport. The airport is an important fac- development of transportation tor because of the many jobs systems. That may seem to be Hannes Fazekas it provides directly on site and a presumptuous argument in the local economy. It has People from all over the world given the current state of affairs become an integral part of the I have worked at the airport since – after all, many people believe employment markets in Vienna 1988. During this time I have air traffic devours huge as well as the provinces of been able to watch it grow from amounts of resources. How- Lower Austria and Burgenland. a "small" family company into a ever, the few points where region with 12,000 jobs. What fossil energy is still transferred has always fascinated me at to airplanes create new opport- the airport is the coming to- unities for rapid changeover to gether of people from all over sustainable sources of energy – world – so many different whether it is bio-kerosene or nationalities and languages – hydrogen produced with solar and the contact with these power. From a technical stand- people. You can hardly find this point, it would be easier to combination anywhere else – develop sustainable systems for it really has its own special these applications than for Erich Valentin Member of the charm. wide-ranging regional transpor- Provincial Council, tation systems. Province of Vienna

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Sissy Roth-Halvax the further development of our traffic infrastructure. As the Partner for local municipalities director of planning for Vienna, The airport is a major employer I view the expansion of capacity in the region, and has always at Vienna International Airport supported local municipalities as generally positive. I also and associations through spon- expect, however, that air traffic soring. in the planned 3-runway system Sissy Roth-Halvax will be managed so as to reduce Member of the Upper The long overdue international aircraft noise for Vienna's pop- House of Parliament railway connections required by ulation in the future. If this the airport as well as use of the does not happen, Vienna will CAT at normal rates for local loose substantial ground in the commuters will lead to a lasting competition among major cities improvement in the public with regard to the increasingly transportation network. important "soft" factors such as environment and quality of life. Arnold Klotz

Traffic infrastructure as a Susanne Rynesch success factor Positive precedent: mediation Vienna has set a goal to position The present expansion plans itself as the economical focal have a large inherent potential point of "CENTROPE", the for conflict, and the further developing region at the heart development of the airport can Arnold Klotz of the new Europe. This will only function in agreement with Director of City Planning, require an increase in interna- the local population. Vienna Province of Vienna tional accessibility as well as International Airport has sought this cooperation and dialogue on a broad basis. With the mediation process, Flughafen Wien AG has set an important and positive precedent for all airports in Austria.

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As a major actor in the region, Vagn Soerensen the airport is under special Vienna as a hub pressure to act in a consequent Vienna International Airport is manner: to cooperate on a rou- characterised by a nearly per- tine basis with involved persons fect geopolitical location and and groups, avoid environmen- logistics that make it possible tal pollution, minimise unavoida- for the Austrian Airlines Group ble problems and include the as a hub carrier to offer a trans- Vagn Soerensen region in its economic success – fer time of only 25 minutes. CEO especially with regard to the Austrian Airlines Group opportunities and risks that arise The goal to reduce the cost from the expansion of the EU. structure by 15% below com- Vienna/Bratislava as an econom- peting airports such as Munich, ic region. Vienna represents a Prague and Milan is designed bridgehead for the further devel- to allow the Austrian Airlines opment of air traffic in both the Group, Vienna International new and future EU member Airport and Austro Control to states of Central and Eastern remain successful in establish- Europe. ing Vienna as a competitive hub. The airport's cost structure Flughafen Wien AG, Austro Con- is becoming more and more trol and the Austrian Airlines important because competition Group share the responsibility in the European civil aviation to determine whether Vienna sector is continuing to shift will continue to play a promi- from the airlines to the respec- nent role in European air traffic Susanne Rynesch tive hubs. in the future or whether it will Austria Platform lose its position in the face of Flight Noise The Austrian Airlines network rising competition from other has made Vienna International hubs. Airport the most important east-west hub in Europe. This standing is also linked to the growing importance of

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Safety

Security Concept Safety Management Be Smart, Watch Out! The Airport Medical Station VIE Fire Department teil2_e_rz 17.01.2005 8:58 Uhr Seite 32

Our Responsibility Your Safety

There is hardly an industry in Safety represents fire prevention which safety and security play as well as general measures such a major role as in aviation. designed to safeguard passen- The events of 11 September, gers and employees. Security SARS and the war in Iraq have is defined as the warding off of made this issue an even greater dangers to persons and proper- focal point of interest. At Vienna ty, and also includes, for exam- International Airport, we have ple, illegal entry. always undertaken all possible efforts to continually improve the level of security. Security concept

EU Regulation Nr. 2320/2003 "for the determination of joint rules governing security in civili- an air traffic" took effect in early 2003. Security areas were defined on a national basis, and harmonised and approved by the EU in mid-2004. This regulation calls for the 100% control of persons and equipment, vehicles, goods etc. in all security areas.

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In the area of technical security, and the coordination of all acti- develop appropriate preventive Vienna International Airport vities performed by airport measures. Therefore, com- holds a top rank in European employees, VIAS (Vienna Inter- prehensive safety management comparison. This high standard national Airport Security Ges. must cover and develop approp- was underscored by the m.b.H.), the federal police in riate measures for both areas. successful completion of a Schwechat and the Austrian The system must also assist test series on the 100% Hold Ministry of the Interior provide the decision-making process Baggage Screening system an ideal operating environment. by comparing accident costs (HBS) in 2003 as well as by an to the estimated cost of poten- ICAO (International Civil Aviati- In September 2004 the Austrian tially necessary improvements. on Organization) audit and Ministry of the Interior selected inspection by TSA/DHS (Trans- VIAS again to perform the secu- port Security Administration/- rity controls at Vienna Interna- Be smart, watch out! Department of Homeland tional Airport. This wholly owned Security, USA). subsidiary of Flughafen Wien In order to improve the overall AG won the contract against quality of work on the apron The airport's excellent standing strong Austrian and international and based on accident statistics was achieved and will be main- competition in an EU-wide ten- from the first two months of tained with various security der process. 2003 the airport services depart- systems. The primary systems ment is running a "Safety on are entry control with biometric the Apron" campaign. characteristics, video equip- Safety management ment and the fully automated control of large baggage. The Even slight irregularities can investments in this equipment often have a major impact, totalled € 14.5 million, and have especially in air traffic. The set the standard for airport facil- dividing line between a "classic ities in Austria. work accident" and a "traffic accident" is often difficult to However, the most important draw. Since 2000 Vienna Inter- factor is people. Our experi- national Airport has used a enced employees, regular train- system developed by the ing and fair pay are the guar- Ludwig Boltzmann Institute antees for a safe and secure for Accident Research to analyse airport. Outstanding teamwork the causes of accidents and

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Airport medical station medical treatment as well as vaccinations. The team responds The airport medical station to emergencies that are report- covers the areas of: ed by telephone (Tel.: 144) or radio (e.g. emergency landings). Emergency care and first aid Since an airport must also be Vaccinations prepared to deal with major Industrial medicine disasters, the fire department The first aid station was found- maintains a fully equipped van ed in 1954 and has developed that can transport up to 30 into a full medical centre. A severely injured persons. In doctor, nurse and medical addition to emergency calls, assistant are available around the medical centre offers assis- the clock to provide emergency tance to accident victims and passengers, airport employees and visitors. A total of 4,474 Details on the medical persons - including 1,203 centre: employees – were treated in 2003. The treatment is free of Personnel: charge for all EU citizens who 11 emergency physicians have health insurance. 2 industrial medicine specialists 5 registered nurses Vaccination centre 5 registered paramedics 1 administrative assistant The vaccination centre, which is Opening hours: recognised by the World Health Organisation, provides specific 24 h per day, as well as general preventative 365 days per year (e.g. meningitis or influenza) vaccinations for all travellers. The medical centre experts also supply information on vaccina-

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tions, prophylactic measures (e.g. malaria) and travel prepa- Alarm plan fire department rations (e.g. thrombosis) free of charge by telephone. The airport medical centre vaccinated 2,643 persons in 2003, including 741 airport employees.

VIE fire department

The fire department of Flug- hafen Wien AG has 65 full-time employees who are responsible for fire protection and technical support for air traffic as well as all buildings and facilities at the airport. In addition, the identification and elimination of potential dangers is becoming increasingly an important duty. The airport’s fire department experts are inte- Our safety goals through 2006 grated in the planning stage for all new buildings to assist archi- Implementation of EU Regulation 2320 while maintaining defined tects, developers and builders. standards and without exerting a lasting or unreasonable impairment on operations In the event of major emergen- Further development and expansion of crisis management cies, so-called ancillary fire departments with a total force Reduction in accidents of 300 can be notified. External Reduction in interference with operations support can also be provided by Increase in awareness/understanding of rules and regulations the 27 volunteer fire departments from communities near Significantly higher awareness of topics in "Safety on the Apron" the airport, who are included in campaign an alarmplan.

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Economy

14,000 Employees Vienna International Airport as an Economic Motor The Airport and the Capital Market Investments in the Billions Turnover and Earnings Asset and Capital Structure High Customer Satisfaction teil3_e_rz 17.01.2005 8:55 Uhr Seite 38

The Airport as an Economic Factor

The course of events that 14,000 employees opened the borders to our East European neighbours has Over 14,000 men and women created new and interesting work at Vienna International Air- markets. It also increased our port, with 3,200 employed by catchment area, and the poten- the Flughafen Wien Group. The tial number of passengers for remainder is distributed among our airport, from 5.6 million to the more than 200 businesses 14 million. The geographical located at the airport, such as location of Vienna International airlines, retail shops and gastro- Airport at the heart of the new nomy facilities, forwarding Europe places us in an increas- agents, public authorities, service ingly important role as a cross- companies, car hire companies, road of global economic activity transportation and oil firms. and an attractive hub for east- An increase in the number of west traffic. passengers at our airport triggers an increase in the number of employees. We require a workforce of roughly 1,100 for each one million passengers – and every additional million passengers leads to the creation of a further 1,000 jobs.

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The airport as an of 600,000 employees and an Austria each own a stake of economic motor extensive network of sub-con- 20%, the employee foundation tractors. holds 10%, and the remaining Vienna International Airport 50% represent free float shares. now supports more than 29,000 The share price has shown solid jobs in the Austrian economy, Capital markets development, rising from an and the value added by the air- IPO price of € 24.35 in 1992 to port totals € 2.8 billion. The In 2000 Flughafen Wien AG € 55.42 on 15 November 2004. implementation of the Master became the third publicly trad- Plan and the continued suc- ed airport in Europe to have a cessful development of Vienna majority share in private owner- International Airport will create ship. Since mid-March 2001 the a large number of new jobs provinces of Vienna and Lower over the coming years.

Every job at the airport creates Development of the VIE Share 1992-2004 an additional job in the Austrian economy, and every euro of in € value added at the airport gener- 60.00 ates € 0.9 in the Austrian economy. 55.00 50.00

45.00 Site advantages 40.00

The airport also serves as an 35.00 economic driver for the entire region by providing traffic infra- 30.00 structure. Many companies need 25.00 worldwide flight connections 20.00 to maintain their competitive- 06/92 06/93 06/94 06/95 06/96 06/97 06/98 06/99 06/00 06/01 06/02 06/03 06/04 ness. In Austria, this translates into 1,200 firms with a total

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Rising number of on passengers in 2003 and an passengers expected total of 14.7 million in 2004 plus 173,300 tonnes The number of passengers at of cargo in 2003, Vienna Inter- Vienna International Airport national Airport is a major eco- increased 6.8% in 2003, and nomic driver in Austria. we recorded two-digit growth in all traffic segments during the Steady growth in traffic makes first nine months of 2004. This it necessary to continually development confirms that the expand our handling facilities. effects of 11 September 2001, Our Master Plan covers devel- the war in Iraq and SARS have opment programmes for the been overcome. With 12.8 milli- years up to 2015. One of the largest single projects is the terminal expansion Skylink, which will start in 2005.

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Growth in comparison Number of destinations in Eastern Europe In 2003 the number of passen- 2003 2002 2001 2000 gers at Vienna International Air- port increased more than three- Vienna (VIE) 40 36 34 36 times the 2.1% growth report- Frankfurt (FRA) 42 39 37 34 ed by other major European air- Zurich (ZRH) 20 24 22 21 ports. For the first nine months Budapest (BUD) 18 13 14 13 of 2004, growth in Vienna was Prague (PRG) 22 20 21 18 double the European average. Munich (MUC) 20 19 17 15 This development was supported primarily by low-cost carriers, which carried roughly tions in Eastern Europe. This well as continuous growth 750,000 passengers from Vien- standing is reflected in a strong in the number of passengers na International Airport in 2003 and steady rise in transfers as travelling to Eastern Europe. and 1,180,830 for the first nine months of 2004. Traffic to Eastern Europe also showed Development of traffic at European airports extremely strong development Passengers Change Flight Change throughout 2003 and two-digit in million vs. 2002 movements vs. 2002 growth rates towards the end 2003 in % 2003 in % of the year. This overall positive trend has continued through- Vienna 12.8 +6.8 197,089 +5.5 out 2004. Munich 24.2 +4.4 332,991 +4.0 Zurich 17.0 -5.1 243,708 -5.0 Frankfurt 48.4 -0.2 439,343 -0.7 VIE as the east-west hub Copenhagen 16.0 -3.0 255,855 -2.8 London Together with its home carrier, Airports1 112.2 +2.9 863,246 +1.6 the Austrian Airlines Group, Budapest 5.0 +12.1 81,322 +13.8 Vienna International Airport now Prague 7.5 +18.2 115,756 +11.4 holds a leading position as an 1 London Heathrow, Gatwick, Stansted; east-west hub with 40 destina- Source: VIE and ACI Rapid Data Exchange Program

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Turnover million (January to September 2004: +17.8%), which were Turnover recorded by Flughafen generated chiefly by landing, Wien Group rose 9.4% to passenger and infrastructure € 348.4 million in 2003, and tariffs. This satisfactory develop- the first nine months of 2004 ment resulted primarily from saw a rise of 15.8%. The Airport higher traffic. Segment remained the largest business unit in 2003 with 19.8% This growth in turnover was growth in revenues to € 162.7 also supported by the introduction of the new baggage reconciliation system, which was financed through an increase in the passenger tariff in agreement with the airlines, as well as the reimbursement of costs

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duty free shops declined due Terminal Performance Index to a decrease in the number (1 = very good, 5 = very poor) of high-income passengers. In contrast, revenues from the 2003 2002 2001 2000 Travel Value Shops increased. Total index 1.40 1.38 1.35 1.35 Income from gastronomy ren- Orientation tals rose 0.5% in spite of a in the terminal 1.38 1.35 1.35 1.36 construction-related decline Cleanliness 1.56 1.57 1.53 1.46 in space. Turnover reported by the Non-Aviation Segment Security controls 1.40 1.34 1.37 1.28 increased 10.3% during the Waiting time 1.42 1.40 1.38 1.36 first nine months of 2004. Check-in 1.34 1.31 1.27 1.24 Information for passengers 1.41 1.33 1.29 1.32 High customer satisfaction Comfort 1.30 1.27 1.27 1.35 High service standards are a key factor for the success of for the control of large baggage Our market share decreased our company. We want our pas- in accordance with EU regula- 1.9 percentage points year-on- sengers to experience Vienna tions. year to 91.2% for 2003. Results as a safe, clean, fast and conven- for the first nine months of 2004 ient airport at all times. In spite The Handling Segment gen- show a 16.8% rise in turnover. of steady growth, the results erated 30.4% of Group turn- of our passenger survey of ser- over and recorded an increase The Non-Aviation Segment vices and facilities at Vienna of 0.6% in turnover to € 106.0 recorded 5.4% growth in turn- International Airport remained million in 2003. This develop- over to € 79.4 million in 2003, constant in 2003, ranging from ment was the result of higher which corresponds to 22.8% of "good" to "very good". The Termi- handling services (+ 3.3%) and Group revenues. Of this total nal Performance Index has been cargo volume (+ 8.3%). Reve- increase, € 1.5 million represent- measured since 1995, and is nues from low-cost carriers rose ed new rental income from the based on personal interviews by a sizeable amount, while Cargo North project and greater with 350 departing and arriving income from the Austrian Air- demand for security services passengers each month. lines Group and Swiss declined. (+ 10.7%). Income from the

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Financial, asset and of € 35.6 million over the pre- capital structure vious year, but is less than the budgeted level of € 173.3 milli- Flughafen Wien AG registered on. The instable development a strong increase in tangible of traffic during the first six assets as the result of capital months of 2003 and cautious expenditure as well as an im- forecasts for the future devel- provement in operating cash opment of our most important flow during 2003. customer, the Austrian Airlines Group, led us to revise the approved investment programme. Corporate spending Capital expenditure for the first nine months of 2004 totalled Investments in tangible and € 101.9 million, which nearly intangible assets totalled matches the prior year value. € 115.2 million for 2003. This figure represents an increase Earnings

Profit before tax (EBT) recorded by the Flughafen Wien Group increased 0.3% to € 97.3 million, and net profit rose 0.8% to € 70.8 million in 2003. The largest contribution to earnings before interest and tax (EBIT) was generated by the Airport Segment with € 75.2 million, followed by the Non-Aviation

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growth opportunities for Vienna € Income statement, summary in million International Airport as extreme- 2003 2002 2001 ly positive. Operating income 365.0 328.4 328.7 Operating costs 267.7 231.3 243.5 Financial situation EBIT 97.3 97.1 85.2 Financial results 9.2 8.5 11.7 Solid performance in recent EBT 106.6 105.6 96.9 years led to cash and cash Taxes and minority interest 35.7 35.3 30.6 equivalents of € 131.1 million Net profit 70.8 70.3 66.3 as of year-end 2003 (30 Sept- Key indicators in % ember 2004: € 113.4 million). 2003 2002 2001 Flughafen Wien AG has no debt and is therefore able to EBIT margin 26.7 29.6 25.9 finance projects internally EBITDA margin 39.3 42.6 38.5 and/or with mid-term capital ROE 12.3 12.9 12.7 from outside sources with no ROCE 13.8 14.7 13.4 material weakening of earnings. WACC 7.2 8.08.1 The equity ratio equalled 70.7% at year-end 2003. Segment with € 25.6 million and the Handling Segment with € 15.9 million. Our expansion plans (terminal capacity, baggage handling, aprons etc.) are Our business goals through 2006 designed to match the growth Increase in customer satisfaction of our airline customers. The step-by-step expansion of the Positioning as an east-west hub new terminal infrastructure will Continuation of solid traffic growth minimise the economic risk of Further improvement in competitive ability this investment. The timing of decisions on investments was Retention of market leadership in the handling segment also optimised with respect to Focus on non-aviation business risk. In general, we see the

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Environment

Climatic Protection Efficient Use of Resources Environmentally Friendly Heating and Cooling Air Quality – No Verifiable Impact Noise – The Focus is on Relief Minimise Waste Clean Water Winter as a Challenge teil3_e_rz 17.01.2005 8:56 Uhr Seite 48

The Airport as an Environmental Factor

Flughafen Wien AG is well Climatic protection aware of its responsibility for the environment. Our efforts Air traffic is responsible for 3.5% in this area concentrate on the of the greenhouse gases caused monitoring of environmental by man. This was the conclusion data and the implementation of a study conducted by the of necessary measures. The Intergovernmental Panel on key environmental issues for Climate Change (IPCC) in 1999. Vienna International Airport are noise and pollution levels, the The emissions attributable to supply of goods and disposal Vienna International Airport pri- of waste, and the efficient use marily depend on the number of energy. of flight movements and pas-

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sengers. As part of the environ- Efficient use of energy ment was supported by the mental compatibility study for a highly efficient use of electrical possible third runway, a complete The number of passengers energy. The optimal control of survey of data on the emission handled at Vienna International lighting equipment at the airport of all relevant pollutants and Airport rose by 78.2% or from is monitored and managed by a greenhouse gases is currently 7.2 to 12.8 million during the central office. State-of-the-art in preparation. It will include period from 1993 to 2003. lighting technology also helps factors such as emissions caused During this same period, total to continually reduce our energy by the take-off and landing of energy requirements increased requirements. aircraft as well as the apron by only 22.7%. This develop- fleet (tractors, trucks etc.) on the ground. Electricity and heating usage, number of passengers, usage per passenger at Vienna International Airport Heat and electricity: careful use of resources J Annual electricity used (GWh) J Annual heating used (GWh) Vienna International Airport Electricity used (kWh/Pax) uses approximately 93 million Heating used (kWh/Pax) kilowatt hours of electricity J Number of passengers (million PAX) each year, which equals roughly in m Pax kWh/Pax the total energy requirements GWh 150 15 of the city of Tulln (Austria). This

energy is supplied by "WIEN- 120 12 STROM" via the Simmering/ Kaiser-Ebersdorf distribution 90 9 station. Four emergency power 60 6 generators with a total capacity

of 6.5 MW are available for 30 3 crisis situations, and can also operate continuously if needed. 0 0 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003

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Environmentally friendly 111,468,600 kilowatt hours heating and cooling in 2003, which translate into 11,200 tonnes of fuel oil or the Vienna International Airport is capacity of 560 tanker trucks. supplied with environmentally friendly heat by a 4.3 km pipe- All air conditioned buildings line from the Schwechat refinery. are linked to the central cooling This reduces our fuel require- plant. The newer cooling

ments – and also CO2 emis- machines contain only R717 sions – by roughly 5% compared (ammoniac), an environmentally to direct heating with fuel oil. friendly refrigerant that does Heating requirements totalled not endanger the ozone layer or contribute to greenhouse gases. Heat recovery systems have proved to be a profitable investment, and allow the recycling of cool and warm energy in the air that circulates through the buildings.

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minutes make this fourth air-rail Transportation to the airport link in the world a comfortable means of reaching the airport Numbers in % of from the city centre. Check in local departing passengers 2003 2002 2001 2000 is possible up to 75 minutes Road prior to departure. Additional information can be found in Private car 32 38 38 40 the Internet under: Rental car with driver 2 2 2 1 www.cityairporttrain.com Rental car 4 5 3 2 Taxi/minibus 35 28 32 32 Work also started in 2003 to Public bus 17 20 17 15 expand the railway station at Charter bus – 1 1 1 Vienna International Airport. Hotel transfer 1 2 2 1 This facility will be enlarged Rail to accommodate long-distance Rapid transit railway 7 3 5 7 trains. The renovation and redesign will create a wide range of opportunities for rail Traffic: perfect connections Before the CAT, not even a travel to the east, and is there- quarter of all passengers used fore an important requirement Fast connections to public public transportation to reach the for the joint development of transport action are an impor- airport. This situation was a key the region between Vienna, tant success factor for any reason for the 2001 decision to Bratislava and western Hungary. airport. On 14 December 2003 develop the City Airport Train the City Airport Train (CAT) and the subsequent founding started operations between of City Air Terminal GmbH (CAT) the "Wien-Mitte" railway station together with the Austrian and Vienna International Airport. Federal Railway Corporation. The project is a joint effort of Flughafen Wien AG and the Specially adapted trains, baggage Austrian Federal Railway Cor- check in at the "Wien-Mitte" poration to significantly improve railway station (also possible connections between the air- the evening before departure), port and the Vienna city centre. and a travelling time of only 16

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Air quality: no verifiable network operated by the impact of air traffic government of Lower Austria since 1997. Vienna International Airport has conducted measurements of This network comprises 46 the local air quality for more than measuring stations, which 15 years. The airport measure- send data to the network head- ment system has been linked quarters every half hour. The to the air quality monitoring data can be reviewed under http://www.noel.gv.at/service/ bd/bd4/luft/messnetz.htm. This

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website provides transparent monoxide, sulphur dioxide, (buses, tow trucks and starter information for the public on dust, benzene and heavy services). The 7% change from the quantities of sulphur dioxide, metals as well as moderate 2002 to 2003 is directly related nitrogen oxides, ozone, dust emissions of nitrogen oxide. to the growth in traffic. In addi- and carbon monoxide, the Slightly higher concentrations, tion, fuel consumption by ser- parameters that represent the which reflect city levels, are vice vehicles in 2003 was twice major part of air quality mon- found only in the central apron as high as in the prior year itoring. Data recorded by the sector of the airport. The ozone because of the severe winter, measuring stations installed in values on the airport grounds and represented nearly 3% of the region surrounding Vienna mirror the general situation in pollutant emissions by ground International Airport show only the Vienna basin. transportation equipment (2002: a slight variance from data nearly 2%). recorded directly on the airport grounds. This fact has been Ground transportation Aircraft emissions at Vienna confirmed by comparative emissions International Airport totalled measurements. 491 t of CO and 170,800 t of

Emissions by the airport ground CO2 equivalent in 2003 (extra- The situation at Vienna Inter- fleet provide an overview of the polation based on 2000). These national Airport is similar to the quantifiable amounts of pollu- values are substantially higher outer districts of a large city tants caused by motor vehicles than the emissions attributable with low levels of carbon and other special equipment to ground transportation vehicles.

Ground transportation emissions

CO NMVOC NOx PM 10 SO2 CO2 equiv. TOPP Total (rounded) kg/a kg/a kg/a kg/a kg/a t/a kg/a 1999 31,451 11,866 71,002 9,570 3,868 6,573 102,137 2000 31,380 11,531 75,231 9,101 3,940 6,883 107,028 2001 36,375 12,990 90,419 10,160 4,649 8,276 127,668 2002 32,077 11,041 80,675 8,712 4,100 7,515 113,341 2003 34,334 11,254 87,136 9,030 3,692 8,306 121,735

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Noise: the focus is on relief merges this data with the input from the measuring points. The In accordance with the require- system also enables the monitor- ments of municipal authorities, ing of compliance with prescrib- the Research Institute for Heat- ed take-off and landing routes. ing and Sound Technology ("Ver- suchsanstalt für Wärme- und Schalltechnik") at an independent FANOMOS and mobile institution in Vienna has calculat- measurements ed a 66-dB(A) noise zone at Vienna International Airport every In 2003 15 mobile measure- year since 1978. Despite a 180% ment series were conducted increase in flight movements, as an addition to data recorded the affected area has been re- by the fixed measuring stations. duced more than half in size This data is designed to serve during this period. This positive primarily as comparative values, development is primarily due which will be used to evaluate to the continuous modernisation noise control measures specified of aircraft fleets by the airlines. in the partial contract for the mediation process.

FANOMOS hears everything Minimise waste FANOMOS (Flight Track and Noise Monitoring System) plays Vienna International Airport a central role in the analysis of is comparable to a small city, flight noise. FANOMOS meas- with more than 200 companies, ures noise emissions generated 14,000 "residents" and over by all take-offs and landings at 32,000 "daily visitors". The volume 14 fixed and two mobile meas- of waste produced every day uring points. Radar and flight is also accordingly large. We information records are provided utilise all opportunities for by Austro Control. FANOMOS efficient waste management – also above and beyond legal

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66-dB(A) Flight Noise Zone

Despite an increase in Flight 2 flight movements, the km movements 66-dB(A) flight noise zone 18 120,000 has continuously become smaller. This calculation is 15 100,000 based on the six months with the heaviest traffic 12 80,000 each year. 9 60,000 Area in km2 Number of flight move- 6 40,000 ments in the six heaviest traffic months 3 20,000

0 0

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003

Year Flight movements Change Area Change

1999 98,241 2.1% 10.43 km2 -4.0% 2000 106,531 8.4% 10.74 km2 3.0% 2001 107,761 1.2% 9.92 km2 -4.9% 2002 106,451 -1.2% 9.64 km2 -2.8% 2003 110,624 3.9% 8.55 km2 -11.3%

requirements – to the greatest Separation of waste on the according to strict guidelines. extent possible. Our activities in ground.... The systematic separation of this area are defined by our waste into recycling, problem own ecology model and Austri- Companies that supply goods and non-recyclable components an laws on waste management. to Flughafen Wien AG are re- is absolutely necessary because Our main objectives are to quired to take back all packaging airport operations generate avoid, reduce and recycle waste. materials. Waste is separated not only aircraft, catering and

VIE Sustainability Report 2004 55 teil4_e_rz 17.01.2005 8:54 Uhr Seite 56

commercial waste but also of all waste. The Austrian Airlines hazardous materials that must Group manages the disposal of be handled specifically. This pro- waste produced in its hangars. cess reduces residual waste to A number of the system gastron- a minimum. Recycling points in omy firms that operate at Vienna the terminals give passengers International Airport are also an opportunity to dispose of linked to a separate waste and separate waste into three management system. categories.

Recycling of ....and in the air construction debris

Waste is also separated above Renovation work in 2003 involved the clouds. The Austrian Airlines the replacement of roughly Group and Flughafen Wien AG 50,000 m2 of apron substructure. have developed a joint disposal This material was recycled and logistics system, which now used to create new foundations covers all airlines that land in wherever technically possible. Vienna. Non-returnable bottles Demolition material was broken are passed on to glass recycling. down on the airport grounds Beverage cans and newspapers and mixed with sand to achieve are removed separately from air- the right particle size for this craft and recycled. It should be new application. noted that Flughafen Wien AG is not responsible for the disposal The challenge: clean water

From 1993 to 2003 the number of passengers at Vienna Inter- national Airport rose 78.2%, but our total water consumption

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fell by 26%. The airport uses waterworks pump and process craft. The Austrian Agency for 0.53 million m3 of water each ground water into drinking Health and Nutrition Safety year, which is equivalent to the water. A 25 km pipeline trans- ("Österreichische Agentur für daily requirements of Austria's ports this water to the airport, Gesundheit und Ernährungs- capital city. Wells owned by where part of it starts a journey sicherheit") tests the drinking Flughafen Wien AG in the Donau around the world in the drinking water at and around the airport National Park and a series of water containers of various air- four times each year, and the

Vienna International Airport Waste Statistics 1998-2003 as per ÖNORM S2100 and S2101

2003 2002 2001 2000 1999 1998 As per waste catalogue ÖNORM S 2100 Remaining waste aircraft (kg) 795,320 933,040 890,662 1,033,280 920,080 757,050 Remaining waste aircraft (kg) per passenger 0.06 0.08 0.08 0.09 0.08 0.07 As per waste catalogue ÖNORM S 2100 Paper waste VIE (kg) 1,414,620 1,157,870 1,539,120 1,723,150 1,601,690 1,494,690 Paper waste VIE (kg) per passenger 0.11 0.1 0.13 0.14 0.14 0.14 As per waste catalogue ÖNORM S 2100 Aluminium/cans/metal VIE (kg) 37,930 39,910 37,220 44,630 44,470 40,750 Aluminium/cans/metal VIE (kg) per passenger 0.003 0.003 0.003 0.004 0.004 0.004 As per waste catalogue ÖNORM S 2100 Biogenic waste VIE (kg) 205,560 340,980 192,380 213,640 127,480 121,130 Biogenic waste VIE (kg) per passenger 0.02 0.03 0.02 0.02 0.01 0.01 As per waste catalogue ÖNORM S 2100 Glass VIE (kg) 256,270 186,242 257,805 377,587 333,999 357,253 Glass VIE (kg) per passenger 0.02 0.02 0.02 0.03 0.03 0.03 As per waste catalogue ÖNORM S 2100 Plastic packaging VIE (kg) 100,500 91,980 86,810 82,554 73,774 73,470 Plastic packaging VIE (kg) per passenger 0.008 0.008 0.007 0.007 0.007 0.007 As per waste catalogue ÖNORM S 21001 Hazardous waste VIE (kg) 221,917 188,910 172,734 176,699 102,774 131,901 Hazardous waste VIE (kg) per passenger 0.017 0.02 0.01 0.01 0.01 0.01 Share of recycling: 52.1 – 57.5%

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Water used and waste water generated, number of passengers, data per passenger at Vienna Airport

J Water used (million m3) J Waste water generated (million m3) Water used (m3/Pax) Waste water generated (m3/Pax) J Number of passengers (million Pax)

Million m3 Million Pax 1,40 14

1,20 12

1,00 10

0,80 8

0,60 6

0,40 4

0,20 2

0 0 m3/Pax 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003

results of these tests have Underground fuelling always been positive. Since Vienna International Airport The underground fuelling system draws its entire water supply at Vienna International Airport from ground water, we under- helps protect our ground water. take all possible measures to All aircraft are fuelled through guarantee and protect the qual- a separate ring pipeline on the ity of this resource. apron.

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At the nearby OMV refinery, national Airport is 100% biologi- "Environment and Aviation" four tanks store a total volume cally degradable. However, this to provide an overview of this of 30,000 m3 of kerosene, which water/de-icing mixture carries important subject. The report is pumped to the airport fuel a higher waste component than shows the contribution made depot at a maximum rate of normal municipal waste water. by each of the partners in the 180 m3 per hour. Vienna International Airport has aviation system, offers insight therefore established special into the future, and includes a Construction was completed de-icing positions to separate summary of relevant interna- in December 2003 to connect and collect this waste water tional research projects. Vienna International Airport with and pump it separately to the the Schwechat-Mannswörth digestion tanks at the Schwechat "Umwelt Aktuell" complements district sewage treatment plant. waste treatment plant. this information with numbers, From the end of 2005 all sur- data and facts on the previous face water from the airport year. A wide range of ecological aprons will be collected in a Further information information can also be found on separate system and redirected our environmental homepage to the sewage treatment plant. In 2002 Vienna International Air- under www.vie-umwelt.at port published a brochure entitled

Winter: a major challenge Our environmental goals through 2006

All necessary measures are Reduction in total energy consumption per passenger (based also taken during the cold win- on the number of passengers handled) of 5% for 2005 and a ter months to guarantee safe further 3.2% for 2006. This means a total reduction of 8% by take-offs and landings. It is the end of 2006, based on 2003 statistics (kWh/PAX= 16.02). often necessary to clear the entire runway system of snow Zero increase in non-recyclable aircraft waste per passenger and ice and ensure that aircraft for 2005, despite forecasted growth of 4.8% in the number of are "aerodynamically clean". passengers. The same applies to 2006, when the number of Our de-icing process uses a passengers is expected to rise by a further 4.6% based on heated mixture of water and 2003 statistics (kg/PAX = 0.062). a substance that is comprised Ensure the environmentally compatible disposal of waste water primarily of glycol. The glycol from all aircraft movement areas by the end of 2005. mixture used at Vienna Inter-

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Social Issues

Employees from the Region Training and Further Education Employment of the Handicapped Pension Fund and Compensation Systems Employee Foundation Employee Survey Works' Council Industrial Medicine and Voluntary Insurance Kindergarten and Free Company Transportation Sport and Cultural Association and Company Events teil4_e_rz 17.01.2005 8:54 Uhr Seite 62

The Airport as a Social Factor

The Flughafen Wien Group is As one of the largest compa- a service company whose per- nies in Austria, Vienna Interna- formance is dependent on the tional Airport wants to remain skills, efforts, experience, moti- an attractive employer for its vation and dedication of each workforce. We work to meet and every employee. this goal in part through our personnel development programmes, attractive compensation systems and employee benefits.

The growth in traffic at Vienna International Airport has led to a steady increase in the number of employees since 2000. The average age of our workforce

62 Social Issues teil4_e_rz 17.01.2005 8:54 Uhr Seite 63

The share of women in manage- Number of employees ment equals 5.6% at the first 06/2004 2003 2002 2001 2000 reporting level and 17.5 including the second reporting level. Wage employees 2,220 2,005 1,810 1,820 1,869 Salaried employees 927 887 774 777 742 Apprentices 23 27 28 29 33 Training and Total 3,170 2,919 2,612 2,626 2,644 further education

Rapid growth, new areas of has remained relatively constant Female employees business and challenges, and at 38 years, and the number of government requirements (retire- employees below 25 years of Flughafen Wien AG has a compar- ment age) are increasing the age totalled 10.9% (June 2004). atively low percentage of female importance of training and furt- The average length of service is employees because most of the her education as well as the slightly over 10 years, which is workforce is allocated to the air- need for greater flexibility and relatively high in comparison craft handling segment, where networking within the company. with other companies. the generally hard physical work is performed chiefly by men. In addition to technical courses, our training programmes focus Employees from the region The share of women has de- on the optimisation of teambuil- clined in recent years because ding, improvement in customer Of the total workforce employed of the strong growth in traffic focus, intercultural management by Flughafen Wien AG, 46% live and the related increase in skills, rhetoric, and conflict in Vienna, 22% in the surround- personnel for male-dominated management. The demand for ing area of Lower Austria (radius: departments (primarily aircraft foreign language training is con- 10 km), 21% come from other loading). centrated primarily on English. communities in Lower Austria, and 9% from Burgenland. Companies located at the air- Female employees port generate total annual revenues of € 2.5 billion and 06/2004 2003 2002 2001 2000 contribute € 1.1 billion to the 13% 13.6% 14.2% 14% 13.2% Austrian gross domestic product.

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In 2003 and 2004, 65 managers The Flughafen Wien Group took part in an advanced train- spent a total of € 690,000, or ing programme that was de- € 236 per employee, on train- signed especially for Vienna ing and continuing education International Airport. The courses in 2003. This figure includes cover management skills, stra- programmes organised centrally tegy, controlling and industrial by the personnel department as relations law. well as courses held for individual departments.

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Apprentices Our exchange programme with wage for each employee to a Malta Airport, in which five pension fund as long as the Every year Flughafen Wien AG employees participated during employee remains with the trains significantly more appren- 2003, also reported successful company. These contributions tices than required by our own results. In addition, six appren- are held in a provision during departments. However, we tices took part in a special ex- the first five years of employ- view this programme as a change programme with Munich ment, and are transferred to responsible contribution and Airport where they were inte- the pension fund after this investment for the education grated into daily work flows for time. After a further five years of young people in the eastern a period of three weeks. of service the contributions region of Austria. Our appren- cannot be forfeited, and the tices train in a wide variety of capital accumulated by the technical and commercial pro- Employment of the pension fund "belongs" to fessions and are repeatedly handicapped employees who can withdraw among the best in their classes. this money on leaving the Many of them earn outstanding Vienna International Airport company. Employees also have grades in their final examinations employed 33 handicapped per- the option to make additional and also in local and national sons in 2004, which represents contributions on a voluntary competitions. Our seven less than the legally required basis. commercial and 20 technical ratio. Austrian law calls for the apprentices attend classes on hiring of one (at least 50%) business and personality devel- handicapped person for every opment as well as an event to 25 employees, and failure to support drug prevention. meet this quota is penalised by a federal tax. The tax totalled € 121,263.96 for 2002 and Continuing education € 156,900 for 2003.

Flughafen Wien AG supported the participation of six employees Pension fund in a Master of Business Admin- istration (MBA) programme Flughafen Wien AG contributes during 2003. 2.5% of the monthly salary or

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Compensation systems management differentiates between fixed and performance- The remuneration system for based components. There are the members of the Manage- no plans to introduce stock ment Board and first level of option plans for management. Bonuses are granted to employees for exceptional performance and the achieve- ment of agreed targets.

66 Social Issues teil4_e_rz 17.01.2005 8:54 Uhr Seite 67

Employee foundation mendations were made as part Employees and of this employee suggestion management Since 2000, employees of programme during 2003. Flughafen Wien AG have been In accordance with Austrian able to participate directly in law, members of the Works' dividends paid by the company Employee survey Committee also serve on the through a private foundation. Supervisory Board. The Manage- Flughafen Wien AG transferred Opportunities for improvement ment Board and Works' Com- 10% of stock purchased as part are also identified by our rede- mittee hold regular meetings. of a share buyback programme signed employee survey. The Personnel managers and em- to this independent fund. In survey is designed to trigger ployee representatives meet 2003, a total of € 3.99 million critical interaction with the on a weekly basis to discuss was distributed to employees company, and recorded a par- current topics. All salaried and for the 2002 Business Year. This ticularly high rating for satis- wage employees as well as payout corresponds to 86.34% faction on issues related to apprentices are covered by the of the monthly average salary the clarity of duties and goals. two airport collective bargaining or wage per employee. Distribu- agreements, and are there- tions to employees are based Excellent ideas on the opti- fore represented by the Works' on annual gross salaries or mised use of materials, team- Committee and trade union. wages. The administration of work and mutual support will the employee foundation is com- form the basis for further pletely independent of Flug- improvement. Involvement of the hafen Wien AG and includes a Works' Committee managing board, supervisory Appraisal meetings were held board, and auditor. with 67% of all employees, The extensive representation and concrete performance and duties of the Works' Committee training goals were identified on behalf of employees make it Continuous improvement in 55% of these discussions. possible to solve problems in Since the first employee survey an effective and confidential Our employees make an active was held six years ago, results manner together with the contribution to daily operations have improved continuously company. with their recommendations for and today reflect a generally optimisation. Seventy recom- high level.

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Flughafen Wien AG has estab- Industrial medicine lished disciplinary procedures that involve the Works' Com- Two specialists trained in indus- mittee, and special appeals trial medicine are available to systems are therefore not assist the employees of Flug- required. hafen Wien AG and other companies located at the airport. These doctors are responsible for inspecting work areas, eval- uating working conditions and conducting eye examinations as well as testing lung and

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heart functions, performing Voluntary supplementary Activities and events for general medical tests and pro- medical insurance employees viding comprehensive advice on all issues related to the pro- In 2003 we supported a group Flughafen Wien AG and the tection and improvement of accident and medical insurance Employees’ Works Committee health on the job. for our employees with a con- jointly organize and support a tribution of € 130,300. number of activities and events to increase the identification of Kindergarten employees with the company. Sports and Functions include a health day, Vienna International Airport oper- Cultural Association get-togethers for new members ates a kindergarten, which is of the workforce, specially organ- open from Monday to Friday The Employees' Sport and Cul- ised trips that were attend by from 5.30 am to 8.00 pm, and tural Association has more than roughly half the airport employees therefore gives parents with 1,100 members from all areas in recent years and an annual shift jobs the opportunity to of the company. New Year’s reception for retirees. combine a career and family. The Vienna International Airport kindergarten was recognized as the most innovative nursery school in Austria by the Austrian Families Association and Family Business & Kandoo in 2004. Our social goals through 2006

Doubling of expenditures for training and continuing education Free company transportation to equal 1% of personnel expenses by 2007 Introduction of programs and job offers that are specially Free company transportation to designed to meet the needs of older members of the workforce Vienna and the surrounding communities demonstrates our Increased measures to improve the coordination of family and responsibility for employees jobs for shift workers living in this region.

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Appendix

Research GRI Content Index Glossary teil4_e_rz 17.01.2005 8:54 Uhr Seite 72

Research With respect to judgments on the completeness of this report, The following opinion is based it should be noted that Flugha- solely on this Sustainability fen Wien AG has operated up Report as such. We did not to now exclusively in a region evaluate its content from a with very high social and envi- qualitative standpoint and did ronmental standards. Therefore, not verify the correctness of basic issues such as human the statements made therein. rights and elementary work standards largely fade into the Flughafen Wien AG follow the background. "triple bottom line" approach in their first sustainability report, This report contains an extensive which calls for the equal weight- discussion of the importance of ing of economic, ecological the airport as a regional business and social factors. The index centre as well as the mediation developed by Global Reporting process that was started in Initiative (GRI) serves as a conjunction with the planned general guideline. expansion of capacity. Addition- al references to links in the Internet provide constituent groups with broad-based information.

The environmental section contains key environmental data on a number of years, which makes the use of resources

72 Appendix teil4_e_rz 17.01.2005 8:54 Uhr Seite 73

easy to understand. Unfortunate- a comprehensive model for management function should ly, the underlying environmental sustainability as an addition guarantee the continuous management system (EMS) is to the existing "business development of reporting in not described. This should by mission" both scope and depth. all means be included in future reports. the protection of social However, this reporting will first standards by suppliers and be put to a test in the coming The social section contains all subcontractors, especially years when information must essential information on the if employees in non-EU be provided on the fulfilment number of employees, employee countries are involved or non-fulfilment of the goals representatives and company set forth in the present report. benefits. Also positive is the measures to fight corruption, discussion of areas with below- in particular with regard to Munich, average performance, such as the latent risk of corruption 3 November 2004 the failure to meet legal require- connected with the awarding ments for the employment of of large contracts. handicapped persons. Statistics on work safety are not included Moreover reporting should in the social section, but can focus even more on relevant be found in a different part of ecological and social issues the report. and problem areas, instead of concentrating too much on Quantifiable goals up to the the economic significance and year 2006 are presented in both development of the airport. the environmental and social sections. By providing this infor- With this first Sustainability mation, Flughafen Wien AG Report, Flughafen Wien AG subjects itself to the control has taken an important step of results by outside observers. towards increasing transparency and expanding its dialogue with From the viewpoint of the stakeholders as well as ex- Matthias Bönning rating agency, future reports tending its social responsibility Head of Research and should be expanded to include beyond the economic dimension. member of the Managing the following points: The planned sustainability Board of oekom research AG

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Flughafen Wien AG has used the GRI guidelines in preparing this report. The following table provides a general overview.

The GRI Content Index www.globalreporting.org

GRI Code Content Indicator Where in report Page 1.1 Vision, strategy Our guidelines, principles and strategies for the future 12-17 1.2 Statement by the CEO Introduction by the Management Board 4-5 2.1-2.9 Organisational profile Flughafen Wien AG Fact sheet 8-11 2.9,3.9-3.12 Stakeholders The airport in dialogue 20-29 2.10-2.22 Content of the report Table of contents 1 Introduction by the Management Board 4-5 3.1-3.8 Structure and corporate governance Flughafen Wien AG 8-11 Our guidelines, principles and strategies for the future Fact sheet 12-17 3.13-3.20 Business and management Our guidelines, principles and strategies principles for the future 12-17 4.1 GRI content index Here here EC1,5,13 Economic performance indicators The airport as an economic factor Fact sheet 36-45 EN1-5, 8, Ecological performance indicators The airport as an environmental factor 46-59 LA1 Employment The airport as a social factor 60-69 LA4 Employees The airport as a social factor 60-69 LA5,LA6 Health and safety Our responsibility: your safety 30-35 The airport as a social factor 60-69 LA9 Training and continuing education The airport as a social factor 60-69 LA10,LA11 Equal opportunity The airport as a social factor 60-69 HR4 Non-discrimination Introduction by the Management 4-5 Board, The airport as a social factor 60-69

74 Appendix teil4_e_rz 17.01.2005 8:54 Uhr Seite 75

Glossary Carbon Monoxide CO or radiation from an emission Gas resulting from incomplete source to the surrounding area AEA combustion Association of European Airlines Equivalent Continuous Cargo North Sound Level Airside Expansion area for cargo facili- The equivalent continuous The movement areas of an air- ties that is located north of the sound level is a nationally and port and its adjoining premises B9 motorway and the Austrian internationally recognised and buildings that are not open crew building measure for the assessment to the public and to which of noise emissions. This value access is controlled CO2 Equivalent represents all noise events Aggregation of greenhouse occurring within a specified Apron gases according to their potent- period, and also takes into "Parking space" for aircraft ial impact account the peak value of an individual event, the duration Baggage Reconciliation Decibels dB(A) of the noise, its frequency and System (BRS) Sound levels are measured in the time at which the noise Computer-supported system decibels, which define the level occurs. that scans all baggage at a of acoustic pressure on our collection point; BRS guaran- hearing. Values given in dB(A) FANOMOS tees that baggage is only loaded also take into account the fre- FANOMOS (Flight Track and when passengers have actually quency-related sensitivity of Noise Monitoring System) boarded and allows items to the human ear. Our ears per- measures the noise created be located quickly. ceive every increase in sound by aircraft as they take off and of approx. 10 dB(A) as an effec- land. Used in combination with

Carbon Dioxide CO2 tive doubling in volume. radar data, FANOMOS records A major component of total an aircraft’s flight path, speed greenhouse gases, which is Emission and altitude and provides data generated by many activities Discharge or release of general- for noise zone calculations. carried out by people around ly irritant or harmful substances the world (in particular the (whether in gaseous, liquid or Flight Movements burning of fossil fuels) solid form), noise, reverberations Take-offs and landings

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Hold Baggage Screening Nitrogen Oxide NOx Sulphur Dioxide SO2 Each piece of baggage that NOx is an acidifying air pollu- This gas results from the com- will be placed in the storage tant, which contributes to bustion of fossil energy carriers.

area ("hold") of an airplane is summer smog with increased SO2 is transformed into sulphur- submitted to a security check ozone concentration. ic acid, which is one cause of before loading. acid rain. Noise Zone Home Carrier A flight noise zone is an area TOPP Domestic airline that is exposed to a defined Tropospheric ozone precursor equivalent continuous sound potentials near the ground, Hub level. Flight noise zones can be which are calculated based on

Connecting point for air traffic calculated for different equiva- CO, NMVOC, NO2 and CH4 lent continuous sound levels. (methane) IATA International Air Transport Asso- NMVOC Trucking ciation (organisation of airline Fugitive hydrocarbons Air cargo transported by lorries companies) (substitute means of transporta- PAX tion) Landside Passengers The area of an airport or airport Turnaround building that is open to the PM 10 Time required by ground hand- public Fine dust (mass of all particles ling to ready an aircraft for the smaller than 10 µm aerodynamic next take-off Low-Cost Carrier diameter Airline that offers low-price flights VIE Skylink A new terminal that will be con- Maximum Take-off Weight structed in stages and connected (MTOW) with the existing terminals on Maximum allowable take-off the northeast side of Vienna weight determined by the International Airport manufacturer for each type of aircraft

76 Appendix teil4_e_rz 17.01.2005 8:54 Uhr Seite 77

Flughafen Wien AG Post Office Box 1 A-1300 Wien-Flughafen Telephone: +43 1 7007-0 Fax: +43 1 7007 23058 http://www.viennaairport.com http://www.vie-umwelt.at http://www.viemediation.at

Sustainability Officer: Robert Dusek

Imprint: Owner and publisher: Flughafen Wien AG Project consulting: brainbows informationsmanagement Ges.m.b.H. Design: FCB Kobza Werbeagentur Ges.m.b.H. Photos: Georg Schlosser, Getty Images, Zefa Images, Flughafen Wien AG, OMV, www.mediendienst.com, Austrian Presseabteilung, Fischataler Photo processing: Grafo Ges.m.b.H. Printed by: Edelbacher Druck Ges.m.b.H. Printed on: Holzfrei G-Print matt, chlorine-free bleached We take care!

PAZI www.pa.op.dlr.de/pazi/start.html Vienna International Airport PARTEMIS www.aero-net.org/about/relproj/ 8-partemis.htm SUSTAINABILITY REPORT 2003/2004 Vienna International Airport