Perspectives Annual Report 2011 Introduction Company Profile and Strategy Service Portfolio Communication and Social Responsibility
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Annual Report 2011 Report Annual Perspectives Annual Report 2011 Introduction Company profile and strategy Service portfolio Communication and social responsibility Perspectives. We are an airport operator. We run a major piece of aviation infrastructure – part of an international, interconnected transport network that sustains global mobility and unites people across national boundaries. We are also a responsible corporate citizen who seeks an open, fair and balanced dialogue with stake - holders and interest groups and for whom the long-term protec- tion of the environment, climate and natural resources is para- mount. As such, we pursue a forward-looking business strategy intended to strike a successful balance between business, envi- ronmental and social objectives. We provide our dedicated work- force with the training and continuing education they need to be their best; we offer attractive, long-term employment; and we deliver valuable economic and labor-market stimulus with a reach far beyond the bounds of our airport. Our goal: to create value – for our customers, employees, owners and host region. Workforce and work environment Environmental and climate protection Financial review Sustainable development Motivation Munich Airport is a key hub for domestic German and international air traffic. Our de- sire as the airport’s operating company is to unite the world’s people, markets and con- tinents. People – our passengers, business partners, employees and neighbors – are the main motivating force behind everything we do. They drive and inspire us to be our best. Economy Environment Social equity Introduction Company profile and strategy Service portfolio Communication and social responsibility Perspectives 2011 Motivation Markets Message Economy Our goal is to sharpen our cus- tomer focus and enhance the appeal of the products and services we offer air travelers and visitors. Environment We work to conserve re- sources and reduce our environmental impacts out of respect for the environ- ment and future generations. Social equity We believe in supporting and empowering our employees, creating value for our custom- ers, and partnering with our region to promote growth. This report focuses on people as the core motivator driving our organization. 2 Workforce and work environment Environmental and climate protection Financial review Sustainable development Contents Introduction Company profile and strategy 4 Executive board 26 Company profile 5 CEO’s letter 31 Company strategy 6 Management team 36 Expansion of Munich Airport 8 Key events 42 Landside access master plan Service portfolio Communication and social Workforce and work responsibility environment 46 Aviation business 66 Stakeholder dialogue 80 Human resources strategy 51 Non-aviation business 69 Regional growth partnerships 82 Training and HR development 55 Quality, security and safety 72 Economic value 86 Diversity 76 Community engagement 87 Work-life balance and health protection 90 Remuneration and codetermination Environmental and climate Financial review Sustainable development protection 94 Climate strategy 112 Supervisory board’s report 150 Sustainability program 102 Resource stewardship 113 Consolidated management 156 Sustainability figures 105 Noise control report 170 Report profile 108 Biodiversity 128 Consolidated financial 172 GRI index statements 147 Independent auditor’s report 181 Glossary Glossary entry Internet link Page reference 3 Introduction Company profile and strategy Service portfolio Communication and social responsibility q Executive board q CEO’s letter p Management team p Key events Thomas Weyer Dr. Michael Kerkloh Vice President and Chief Financial Officer President and Chief Executive Officer Chief Infrastructure Officer Personnel Industrial Relations Director 4 Workforce and work environment Environmental and climate protection Financial review Sustainable development In many respects, 2011 was a milestone year in Munich Airport’s development. We logged around 38 mil- lion passenger movements – more than in any year previously in our history. Up 9 percent compared to 2010, the passenger volume grew faster here, at Bavaria’s gateway to the world, than at any other airport in Germany, elevating us to number six in the league table of Europe’s busiest commercial airports, our highest position ever. In the global rankings, we were also on the ascent, rising three places, to 27th. And in the cargo sector, we recorded a new all-time high of 286,000 metric tons in the volume of goods trans- shipped. These figures, combined with solid efficiency gains, led to record earnings in 2011. The Group as a whole generated sales of €1.15 billion (6.4 percent more than in 2010), and our consolidated net income grew 17.6 percent, to €193.3 million. At the start of the year, AeroGround, a newly formed Flughafen München GmbH subsidiary, took over our ground handling operations. AeroGround rapidly established itself in the marketplace, winning a share of 70 percent, and with a new and competitive lineup delivered our first positive earnings in the ground handling sector in many years. A key event – arguably the most important since we relocated from Munich’s old airport, Riem, to our current site, and one that will shape our direction as a center of aviation – occurred in the summer of 2011: On July 26, the regional government of Upper Bavaria granted zoning approval for our third runway. With this landmark decision, the government’s zoning authority expressly endorsed the needs assessment and plans for the third runway submitted by Flughafen München GmbH. Since then, voting in a municipal ref- erendum in Munich has gone against the third runway, but the zoning approval is still under judicial review. If the courts find in our favor, this will grant us a long-term right to build the runway – something clearly of enormous strategic value for us. The Group scored another important success in 2011, this time on the road to carbon-neutral growth. Although around 38 million passengers used the airport’s infrastructure during the course of the year, the carbon emissions that we as an organization can influence directly – from our plants, installations, build- ings and vehicles – were again significantly lower, for the third year in succession. The most recent reduc- tion in CO2, by almost 9,600 tons compared to a year earlier, proves that our efforts in this area really are paying off and that we’re an important step closer to our broader overall objective of carbon-neutral growth by 2020. To underscore our strategic commitment to operating sustainably, we broke new ground in corporate reporting in 2011 by releasing our first combined sustainability and annual report, covering the 2010 fiscal year. Our 2011 report takes the same approach, combining financial and business data with coverage of our economic, environmental and social initiatives, progress on sustainability targets, and key perfor- mance indicators. Dr. Michael Kerkloh President and Chief Executive Officer Flughafen München GmbH 5 Introduction Company profile and strategy Service portfolio Communication and social responsibility P Executive board P CEO’s letter q Management team p Key events Management team Rainer Beeck Michael Roth Josef-Heinz Loichinger Dr. Josef Schwendner Director Senior Vice President Director Director Senior Vice President Corporate Services Senior Vice President Senior Vice President Consumer Activities Finance and Controlling Legal Affairs and Compliance Siegfried Pasler Dr. Robert Scharpf Chief Executive Officer Director AeroGround Flughafen Senior Vice President München GmbH Human Resources 6 Workforce and work environment Environmental and climate protection Financial review Sustainable development Andreas von Puttkamer Hans-Joachim Bues Gerhard Wirth Director Senior Vice President Senior Vice President Senior Vice President Corporate Security Aviation Communications Johann Bernhard Gertrud Seidenspinner Michael Zaddach Carsten Wilmsen Director Senior Vice President Senior Vice President Senior Vice President Senior Vice President Corporate Development Information Technology Corporate Real Estate Engineering and and Environment Management and Facilities Development Senior Vice President Planning and Construction 7 Introduction Company profile and strategy Service portfolio Communication and social responsibility P Executive board P CEO’s letter P Management team q Key events Key events March 27, 2011 During the summer timetable January 2011 season, airlines operate services AeroGround, a wholly owned to more than 220 destinations Flug hafen München GmbH (FMG) worldwide, including 49 on long- subsidiary, begins operating at March 2011 haul routes, in a total of 68 coun- Munich Airport, relaunching FMG’s Munich Airport’s initiatives to tries. Lufthansa begins flying daily ground handling activities in a reduce carbon emissions are certi- to Mumbai, São Paulo, Singapore more competitive, restructured fied to Level 3 (“Optimization”) and Seoul/Busan; Qatar Airways form. AeroGround is the airport’s under the Airport Carbon Accredi- steps up the frequency of its Doha largest ground services provider, tation program run by ACI Europe, service from seven flights a week employing around 2,000 people, the umbrella organization for to eleven; and Yakuta Airlines adds and has contracts with more than European airports. Level 3 accredi- a new long-distance destination – 100 domestic and international tation is awarded to those airports Irkutsk, near Lake Baikal – to the carriers.