Joint Task, Joint Responsibility

/Joint Task, Joint Responsibility Occupational Health and Safety Management at Munich Airport: Annual Report 2017

Living ideas - Connecting lives Table of Contents

Introduction Preventive programs and social programs

2 Foreword 24 Sports and health programs

5 Brief profile of Munich Airport 25 Health Workshop

25 Project Pro.Fit Corporate players in occupational health and safety 26 BETSI 6 Occupational Health and Safety 26 Inclusion 8 Corporate Health and Social Management 27 In-house Children’s Day Care Center Airport-Hopser 9 Occupational Medical Service of MediCare 28 Travel medicine examination/Occupational medical care for employees working abroad under particular climatic and Regulations in the Group health conditions»

10 Introduction of a general electrical safety coordinator 29 Computer glasses

11 Operator guidelines for land, buildings and equipment 30 Medicine supervision/control of aircrew (cockpit) for alcohol, drugs and medication 13 EcoWebDesk 31 Aeromedical examination center

Committees and events Perspectives 14 Occupational Health and Safety Symposium - the «Münchner Modell» 32 Further development of occupational safety management

16 Occupational Health and Safety Conference 33 Pilot project: Psychological Strain

18 Corporate Health Day 34 Protective clothing and uniforms

20 External committee work 35 MediCare moves to new premises

21 Core team meetings

Statistics Ergonomics 37 Health statistics 2017 22 Ergonomic production 38 Annual accident statistics 2017 23 Ergonomic consultancy for office workplaces 43 Program of measures 23 «AufWind» 2 Foreword 3 /Foreword

As a responsible employer, we ensure that occupational health and safety is guaranteed in all the various operational areas and areas of responsibility. Pre- ventive occupational health and safety is particularly important to us. After careful analysis of possible risk potential, it is our objective to create working conditions everywhere which prevent accidents and damages arising in the first place. Oper- ating occupational safety and safety-related advice and support for all specialist divisions within the company and the Group subsidiaries is, therefore, of central importance to us.

As Europe’s first «5 Star Airport» and multi-award-winning employer, it is our mission to implement measures consistently in all areas to provide effective occupational health and safety. To enable us to better assess workplace risks, we want to increase occupational health and safety on site continually in dialog with colleagues and to develop appropriate measures with senior managers. The health Willy Graßl (Head of Corporate Health and Social Management), Dr. Stefan Fricke (Head of the Occupational Medical and safety of our employees is our highest priority. In this respect, we exceed stat- Service at MediCare), Dr. Michael Kerkloh (President and CEO), Holger Becker (Head of the Operating Occupational Safety Team), Bárbara Sánchez (Head of Occupational Safety Management), Rüdiger Pörsch (Head of Occupational utory requirements and go beyond official requirements. Health and Safety) (from left to right) We do our utmost to make the work environment at Munich Airport even safer. We see this as a continuous process in which everyone plays a part. This report provides you with an update on occupational health and safety at the company and provides information on current measures and projects.

Over 35,000 employees at Munich Airport ensure the smooth functioning of one of Please take advantage of the various sports and health programs at the company. the busiest aviation hubs in Europe. Some 45 million passengers take off or land at Keep yourself fit with plenty of exercise and healthy nutrition and, by acting pru- Munich Airport every year, well over 350,000 tonnes of airfreight are transshipped dently, help ensure that workplace accidents are prevented. annually and over 1,000 aircraft are handled every single day. We want you to stay healthy. Employees at the Airport perform a range of very diverse tasks: ground handling staff load and unload aircraft in all weathers and transport passengers and baggage safely to their destination. To do so, efficient processes must be coordinat- Munich, May 2018 ed and many monitoring activities and protection tasks undertaken. Competent employees advise travelers in attractive shops and take care of the well-being of customers in the multi-faceted airport gastronomy. Airport experts keep technical facilities in operation, ensure that electricity, heating and cooling are provided around the clock, perform administrative tasks or work as firefighters. Many specialists are required for information technology and telecommunications, for Dr. Michael Kerkloh construction and building, water management and electrical engineering. Airport President and CEO employees are on the move in innumerable special vehicles, de-icing or towing aircraft, driving passenger stairs or checking the safety of runways as traffic managers. The Airport is a complex organism, constantly on the move, where effective occupational safety is required everywhere. Brief profile of Munich Airport 5 /Brief profile of Munich Airport

Flughafen München GmbH (FMG), founded in 1949, with its varia’s largest places of work. Since operations started at subsidiaries and associated companies operates Munich the present location in 1992, Munich Airport has developed Airport. Shareholders of FMG are the Free State of Bavaria over a few years into an important aviation hub and has with 51 per cent, the Federal Republic of Germany with 26 become firmly established as one of the ten busiest airports per cent and the State Capital Munich with 23 per cent. in Europe. Munich Airport today offers flight connections to The Munich Airport Group has a workforce of just under 266 destinations all over the world and reported passenger 9,000 employees. Munich Airport, with total employees of figures for 2017 of nearly 44.6 million. more than 35,000 at over 550 companies, is one of Ba-

2/3 Flugverbindungen Flight connections ofGrünflächenanteil the airport site 257 aufis dem green Flughafengelände space Ziele in aller 266 Welt 35.000destinations 35,000 Beschäftigteall over the employees42 Millionen world Fluggäste 404,500 Cargo 394.000 Cargo aircraft movements 44.6 million 378,800354.000 tonsTonnen of freightFracht Flugbewegungen passengers 6 Corporate players in occupational health and safety 7 /Corporate players in occupational health and safety

The Occupational Health and Safety, Occupational Medicine and Corporate Health and So- Core tasks of Operating Occupational Safety CSAO: Core tasks of Occupational Safety Management CSAM: cial Management divisions are primarily responsible for occupational health and safety in ¬¬ safety-related advice and support of the FMG divisions, ¬¬ strategy development occupational health and safety Group subsidiaries, external companies according to Sec- ¬¬ determination of targets and measures to ensure the con- the Group. They work together with the employer and in close cooperation with the Works tion 5ff ASIG [Health and Safety Act] and DGUV-V2 [Statu- tinual improvement process Council. This cooperation forms a sound foundation for the sustainable and systematic tory Accident Insurance - Regulation 2] ¬¬ concept and implementation of prevention programs and development of preventive measures which benefit the health and safety of employees in ¬¬ support for risk assessment (assessment of working projects their daily work. New and innovative solution approaches are designed again and again at conditions) ¬¬ coordination and control point for occupational health and ¬¬ support for basic measures of work structuring - condition safety in the ground handling service Munich Airport to take resolute action in respect of health hazards or risks at the work- prevention and behavioral prevention ¬¬ management of accidents at work and commuting acci- place. ¬¬ advice on the operational risk of accidents and health dents as well as damage to replacement body parts hazards which are regularly present ¬¬ organization and conduct of Occupational Health and ¬¬ support for the creation of a suitable organization and inte- Safety Committee Meetings (ASA) gration in management activities ¬¬ analysis and optimization of occupational health and safety ¬¬ investigations after events and accident analysis processes based on key figures Occupational Health and Safety ¬¬ general advice on occupational safety issues for employers ¬¬ maintenance and development of the Occupational and senior managers, employee representation bodies and Safety Management System (AMS) according to OHSAS employees 18001:2007 / OHRIS:2010 The «Occupational Health and Safety» organizational unit Both divisions cooperate closely on all issues to take account ¬¬ management of hazardous substances ¬¬ planning and implementation of internal and external (CSA) is assigned at FMG to the «Corporate Services» ser- of operational and strategic aspects in equal measure. Apart ¬¬ advice on operational changes in working conditions and in audits vice division. CSA reports on all issues of occupational health from Flughafen München GmbH, CSA also provides support the organization (operator guidelines). ¬¬ ensuring the systematic adherence to legal requirements, and safety directly to the President and CEO which ensures to the subsidiaries aerogate, AeroGround, Allresto, CAP, Car- ¬¬ advice on changed statutory and technical framework con- internal regulations and other obligations the legally required connection of occupational health and gogate, eurotrade, FMBau, InfoGate, MAI and T2 Gesellschaft ditions and their impact on the operation ¬¬ reporting safety to the head of the company. By taking over additional and several external companies on campus. ¬¬ advice on electrical engineering processes (electrical safety ¬¬ preparation of content relating to occupational safety for subjects and projects, the two specialist teams Occupational coordination) face-to-face and online training Safety Management (CSAM) and Operating Occupational The Occupational Health and Safety division provides support ¬¬ coordination of occupational health and safety on con- ¬¬ specialist support and system administration for the IT Safety (CSAO) were further extended in terms of capacity in to the Group and affiliated companies in implementing the struction sites (SiGeKo) system EcoWebDesk the year under review and upgraded to new organizational requirements of occupational health and safety. CSA deter- ¬¬ contact partner where external companies are used on ¬¬ support and advice on the occupational safety organization units with disciplinary management. mines the necessary requirement and derives the support campus in relation to aspects of occupational health and within the Group time from this in accordance with legal requirements. Find- safety ings from accident analyses and incident-related inspections ¬¬ contact partner for the procurement of technical equipment, have a further impact on determining the support required. personal protective equipment and operating materials VG Dr. Michael Kerkloh Correct handling of hazardous substances used in the com- ¬¬ advice on the ergonomic design of workplaces (ergonomic pany and the related protection of employees and the envi- production) ronment against consequential damages is a further task of ¬¬ metrological control of compliance with occupational expo- CS Corporate Services the Occupational Health and Safety division. As a first step, sure limit values (air-conditioning, lighting, pollutants). Michael Roth all hazardous substances used are recorded. CSA then draws direct reporting up operating instructions which stipulate the handling of CSA such substances. In addition, safety-related training and fur- Occupational Health and Safety ther training, such as instruction on hazardous substances, Rüdiger Pörsch takes place. 345 101 228 > 1,000 hazardous inspections qualifications operating instruc- CSAM CSAO substances tions Occupational Safety Operating Occupational Management Safety group-wide Bárbara Sánchez Holger Becker 8 Corporate players in occupational health and safety 9 Corporate Health and Social Management

«Exercise, nutrition and psyche should harmonize with each other.»

«Corporate Health and Social Management» (BGM) has «Corporate Health and Social Management» received the Willibald Graßl is Head of Corporate Health and Social Management at Munich Airport. been in existence in the company for over fifteen years. It following awards and certificates over the last years: was restructured in 2010 and with that completely reorga- nized as well. As with the development of the entire com- ¬¬ 2013 German Industry Inclusion Prize – Unternehmens- Munich Airport is considered to be an exemplary employer. pany, the demand for quality and performance has grown Forum What is the role played by Corporate Health and Social continually in Corporate Health and Social Management ¬¬ 2017 Award «Inclusion of handicapped persons in Bavaria Management in this respect? as well. Corporate Health and Social Management offers - We Work Together» - Bavarian Ministry for Social Affairs Willibald Graßl: Human resources are today of key strategic employees a range of high-quality and valuable programs. ¬¬ 2017 Gold certificate for Corporate Health and Social importance for companies. Health management serves not Corporate Health and Social Management also works with Management - «Healthy Company» - awarded by the AOK only to ensure the capacity of employees to work, it is also external partners to cover the needs of employees, to Bavaria a matter of maintaining competence and expertise in the achieve corporate targets and to improve and enhance the ¬¬ 2017 Award Winner in Transport and Logistics - Corporate company, assuring the quality and processes and that the attractiveness of the employer and workplaces. The exten- Health Award - EuPD Research company is perceived as a good employer. This is essential sive portfolio is only possible due to the good cooperation for the company’s economic success. The renewed award between all players in Corporate Health and Social Manage- as «best employer in the transport and logistics sector» in ment. Its successes are also demonstrated in the results of Germany by the news magazine «Focus» is for me clear evi- surveys and the external assessment of the entire division. dence of the company’s attractiveness. In the employee survey in 2017, satisfaction of employees with the programs offered to support health and fitness What is your focus when providing preventive health care increased again by 20 percent. FMG also received the award programs? for best employer in the transport and logistics sector in Exercise, nutrition and psyche should harmonize with each Germany for the second time. For the first time since the other. In the past, it was a matter of giving precise instruc- series of surveys started in 2013, the Airport also achieved a tion and then offering corresponding behavioral training. We ranking among the best ten employers throughout Germany, now follow a more holistic approach which encompasses as the annual study by the news magazine «Focus» showed. all three areas: ultimately it is a matter of raising awareness for an employee’s own health and healthy working conditions. To do so, we offer airport employees a wide range Copyright (c)EuPD Research/Jörn Wolter of courses from snowshoeing through nutrition programs, Zumba and yoga to «Bavarian qigong». Willy Graßl

How important is it to draw up programs specific to target What impact does digitalization have on the working envi- Occupational Medical Service of MediCare groups? ronment and health management? A fine example is the Pro.Fit Program which we have devel- Digitalization and its consequences are one of the big chal- oped in cooperation with the AOK and the TUM Department lenges: automated processes entail changes in functions. Occupational medicine - formerly company medical service - München GmbH and other contract partners through the of Sport and Health Sciences at the Technical University of Entire occupational groups will disappear in the future. In has existed since Munich Airport was founded. At the begin- «Occupational Medical Service of MediCare». Munich specifically for Airport Rescue and Firefighting: it addition, the right balance should be found in personal use ning, it was still integrated in the company but over the years, enables our firefighters to increase their own performance of digital means of communication, also in terms of perma- with increasing tasks, occupational medicine was spun off The Occupational Medical Service of MediCare is a longstand- significantly, with less training than previously, because the nent availability. In health management, we must develop into the company created: «MediCare Munich Airport Mediz- ing, indispensable component of the company which is sub- fitness program is tailored to requirements of Airport Res- an awareness of the needs and problems for employees as a inisches Zentrum GmbH». Today’s subsidiary of Flughafen ject to constant quality controls and continually adapts and cue and Firefighting. Further programs specific to target result of this change. München GmbH has existed for over 15 years. adjusts to the needs and current changes in the company. The groups have also been developed meanwhile for trainees, longstanding close cooperation with the contract partners - Corporate Security and the marshallers. MediCare GmbH covers on the one hand emergency medi- Corporate Health and Social Management and the Occupa- cal care for passengers and employees at the Airport, ensures tional Health and Safety division - in particular and the imme- that Munich Airport fulfils the requirements, which are called diate proximity to where everything is happening, especially for as airport medical center under the International Health the proximity to the employees, contributes to the success Regulations, and also operates an airport clinic. A further key and consistent quality. task is to provide occupational medical support for Flughafen 10 Regulations in the Group 11 /Regulations in the Group

Introduction of a general electrical safety Operator guidelines for land, buildings and coordinator equipment

The standards of the VDE (Verband der Elektrotechnik Elektronik Informationstechnik As operator of land, buildings and technical installations, the Munich Airport Group e.V. [German Association for Electrical, Electronic & Information Technologies]) relevant must comply with many regulations and obligations to ensure their safe operation. to electrical safety describe requirements on how responsibility for electrical engineer- The responsibility of the operator is a central obligation in any company which must be ing is to be determined as corporate task in a company and suitable trained persons are exercised and implemented in addition to core business through necessary measures. to be designated for this.

The operator guidelines for land, buildings and equipment reg- is not himself the responsible qualified electrician, he must Illustration of the delegation tree for the transfer of operator obligations ulate the internal assignment within the company of statu- transfer the specialist and supervisory responsibility to another tory operator obligations for all facilities/assets, such as areas, suitable qualified employee. In the course of implementing the buildings, IT installations, vehicles or technical and work equip- operator guidelines, the management appointed Stefan Genthe Group companies Management External companies ment, which are wholly or partly owned by Flughafen München as «general electrical safety coordinator» for FMG. He advises GmbH or a Group company. Regulation DIN VDE 1000-10 senior managers at all organizational levels of FMG and the describes requirements in respect of qualifications and organi- Group companies regarding compliance with electrical safety zation of companies which operate electrical installations and specifications in all parts of electrical engineering operations of the responsible technical management of electrical engi- and has authority to lay down guidelines for this. Together with neering operations or part thereof. To enable electrical engi- the responsible qualified electricians and heads of electri- FK1 division FK1 division neering operations or part thereof to be managed responsibly, cal operations units of the specialist divisions, he assesses the it requires the qualifications of a qualified electrician, cor- electrical safety of installations and electrical work processes in responding training (foreman, technician, engineer, Bache- terms of safety aspects. He works closely with the senior man- lor, Master) and longstanding professional experience in the agers in a control, advisory and support role and has a duty to scope of applied tasks. Electrical engineering operations or part inform. FK2 unit FK2 unit FK2 unit FK2 unit thereof are understood to mean that area of operations which must deal with safety tasks relevant to electrical engineering. In

operations or parts thereof, where the senior manager, to whom FK3 subunit FK3 subunit FK3 subunit FK3 subunit responsibility is delegated according to the operator guidelines, FK3 subunit FK3 subunit FK3 subunit FK3 subunit

Delegation with form «transfer of operator guidelines» Conclusion of service, user contracts/agreements 12 Regulations in the Group 13

«The operator guidelines provide a framework, making it possible to organize and ensure compliance with all statutory operator obligations.» EcoWebDesk EcoWebDesk is a web-based IT system which supports the Group-wide implementation Stefan Genthe has been working for Operating Occupational Safety at Munich Airport since 2015. As responsible project manager, he has drawn up the «operator guidelines for land, buildings and equipment». The aim is to increase efficiency of statutory requirements in relation to occupational health and safety and the require- and transparency in the cooperation of the organizational units and to prevent accidents. ments of OHSAS 18001 and OHRIS.

«Operator guidelines for land, buildings and equipment» This software brings together information, measures and doc- utory requirements and a process of continual improvement, have applied to Munich Airport since August 2017. What do uments across divisions resp. companies and makes them EcoWebDesk verifies both the implementation and the moni- they regulate? accessible where they are needed. toring of the efficiency of measures. Stefan Genthe: The guidelines regulate authority and responsibility for facilities, buildings, areas, technical devices und The Occupational Health and Safety division has governance The management of qualifications is centralized in EcoWeb- equipment so that there is never any doubt about who is over EcoWebDesk and the main user of this IT system in addi- Desk and documented in compliance with the law. Furthermore, responsible for what. Whether it is a coffee machine in an tion to the senior managers and other responsible persons. The the documents provided in the system can serve as a tool for office kitchen or the lighting for the runway, it must always Works Council, Occupational Medicine and safety officers are training and instruction. be clear: who is responsible for the operation, who deals granted specific user rights for EcoWebDesk and can in this way with inspection, maintenance and care, who uses the equip- fulfil their stakeholder role. ment and what happens if it has to be replaced. The roles of responsibility: «life cycle officer», «service provider» and EcoWebDesk provides uniform organization, documentation «user» are defined for this. Responsibilities are then dele- and analysis of data and processes relevant to occupational gated within the division on this basis and service and user health and safety and in so doing supports responsible persons agreements or corresponding contracts are structured in realizing their legal obligations. It is also possible to research across divisions. laws, regulations and other provisions relevant to occupational safety in the system. Regarding compliance with stat- Why is this approach necessary? The broader objective is the safe operation of equipment and facilities and the prevention of accidents. There are many responsibilities and tasks simultaneously distributed over the Airport – the responsible division or person is unfortunately not always clearly recognizable. Cooperation across organizational boundaries means that much time is often lost. And it is a question not least of legal compliance: responsibilities Stefan Genthe must be regulated and documented unambiguously in the legal sense, especially when transferring tasks and responsi- managers will now set the pace with which the guidelines will bilities. The operator guidelines provide a framework, making be implemented in the respective area of responsibility. One it possible to organize and ensure compliance with all statu- of the aims here is to provide public documentation to all tory operator obligations. employees, recording the responsibilities once again in writ- ing as well. I would also like to draw attention expressly to What are the next steps for implementing the guidelines? the fact that no responsibilities will be changed or shifted by We have coordinated the drafting of the guidelines with the the operator guidelines. They will only be properly clarified in management and responsible senior managers. The senior organizational terms. 14 Committees and events 15

/Committees and events Statements from talks and discussions «Today is already the future. In seven years, there «Ground handling is a key element for our 5 Star Airport. will be the next tender for a license in ground We want a high standard from our ground handling - handling service. Hopefully by then, our col - also from our competitors.» leagues from other airports will have driven the Dr. Michael Kerkloh ‹Münchner Modell› so far forward that we will Occupational Health and Safety view the results with enthusiasm and we will «We must now promote the Munich way and make really have to redouble our efforts to put the clear the advantages connected with this model cherry on the cake. Symposium – the «Münchner Modell» for all parties involved. In this respect, this ‹Münchner Ralf Krüger, Works Council Modell› is entitled to establish a precedent.» Frank Bsirske, Chairman of the labor union ver.di The «Safe Air Transport through Good Work at the Airport» Symposium was held at «You have found a wise way but it is also clear that occupational health and safety cannot simply be »Now it is about to carry on the ‹Münchner Modell› which Munich Airport on February 21. The «Münchner Modell» establishes new rules for awar- prescribed but must be ‹lived› by employees and is a good one. The problem is the same everywhere in ding licenses to ground handling providers. senior managers.» Germany and even globally« Yasmin Fahimi, Secretary of State, Federal Ministry of Labor and Eberhard Rotter, transport policy spokesman CSU Social Affairs

Establishment of a coordination and control body dards of the Bodenabfertigungsdienst-Verordnung (BADV) The work processes of all companies involved in aircraft han- [German Regulation on Ground Handling Services], the func- dling are closely linked. Interfaces are especially important to tional specification document and the Group’s own Occupa- ensure the safety of people and goods, the health of all those tional Safety Management System (AMS). Minimum require- involved and the quality of the work processes. The function- ments for an Occupational Safety Management System are al specification document for providing ground handling at determined by the DGUV [German Social Accident Insurance] Munich Airport elaborates in detail questions of instruction, Principle 311-002 und according to the GDA [Joint German qualification, occupational health and safety. A coordination Occupational Safety and Health Strategy] standards of occu- and control body at FMG, which will be established in Occupa- pational health and safety authorities. tional Safety Management in 2018 will ensure compliance with the requirements arising from this functional specification To ensure occupational health and safety in aircraft handling, document. the coordination and control body will take a leading role in the company. The new function requires close cooperation with Important requirements for licensees result from the stan- all parties who are involved in the processes of the ground handling service.

Luftamt Süd Trade Super- (Aviation Office) Ground vision Office handling Anyone wishing to load baggage and cargo in future in tional health and safety and safety were negligible. Other Munich or provide other ground handling services must fulfil external detailed requirements in terms of occupational health and The «Münchner Modell» has now fundamentally changed Accident insur- companies safety, qualifications and safety. In close cooperation over this. Companies wishing to offer ground handling services ance institution many years, the Works Council of FMG/AE and the employer in the future at Munich Airport must comply with a wide side together launched and adopted the project by consen- range of requirements, from occupational health and safety Operating Occupa- sus. through to qualifications and safety standards. The qual- Coordination and tional Safety Traffic ity of work, work equipment and the personnel concept as control body Management Background: In 1996, EU public procurement rules for well as the responsibilities of operators in respect of good ground handling were liberalized. They obliged airport op- working conditions and results are now key factors in pro- Corporate Security erators to facilitate more competition and allow third-party curement. providers in ground handling. In the past, the offer price Safety played a decisive role and was often crucial for the award of They are also to be found in the new, comprehensive func- Management Occupational licenses by the aviation authority. Criteria such as occupational specification document of Munich Airport. Medicine Airport Academy Works Council 16 Committees and events 17 Occupational Health and Safety Conference

«Being a 5-Star Airport means implementing the excellence we have at the Airport in safety as well.» Dr. Michael Kerkloh at the Occupational Health and Safety Conference on May 10, 2017

To meet this requirement, Udo Janurek, Head of Ground «To ensure the safety of people and goods, the health of all Operations Hub München Lufthansa AG, further stressed the persons involved and the quality of the work processes in importance of the close cooperation of all parties involved the future as well and to enable continual optimization, the and the establishment of open error management in a spirit cross-interface Occupational Health and Safety Conference of mutual respect. will in future be held once a year.» Rüdiger Pörsch, Head of the Occupational Health and Safety division These were the key messages with which the patrons welcomed the assembly comprising safety engineers from Far away from statutory requirements and conditions, good all the large companies on campus, external guest speak- error management on campus is essential in reducing haz- ers and representatives of the Works Council to the Airport ards and preventing accidents. The presentation by Markus Academy in Schwaig on May 10, 2017. In a spirit of partner- Jäger from Flight Safety Research at Deutsche Lufthansa ship and as equals, the participants focused on the imple- AG provided an insight into the anonymized reporting proce- mentation of these key messages and in doing so laid the dure for hazards and potential for optimization of Lufthansa Translation of brand values into the context of occupational health and safety foundation for more efficient and safer processes in ground AG. handling. Partnership Responsibility In the subsequent themed workshops, four specific fields of Optimizing processes together Customer and contractor as Wieland Kirk of the employers’ liability insurance associa- action were elaborated in small groups such as the shortage with all interested parties to en- passionate operators have managerial re- tion for transport commenced by presenting the industry of space surrounding a running engine. Participants con- sure the safety of all employees sponsibility for the safety of their

regulation applicable to Munich Airport to the conference tinually changed themes and dialog partners. This enabled on the apron. R respective operations. This gives ip es h po participants. This brings together the rules of the DGUV participants to align their own interests, needs and individ- rs n rise to the duty of care for own e s n [German Social Accident Insurance] and translates them ual experience with other group members and companies t ib r employees and the general duty il a i t into concrete preventive measures. The industry regulation and develop a solution together. The results of the group P y to implement safety precautions

serves, therefore, as a kind of best practice guide for the rounds and aspects for subsequent actions were then sum- vis-à-vis «third parties».

implementation of occupational health and safety. marized transparently for all participants. The spirit of

In addition, Tatjana Fuchs, managing director of the Ge- connecting

E n sellschaft für gute Arbeit, presented further preventive «Feedback from participants was very positive, the event was x o i p approaches specifically for aircraft handling. These are an unqualified success» f e t a r a r t v g s is o n combined in the «Münchner Modell» which addresses inter Bárbara Sánchez, Head of Occupational Safety Management i e n li g In a h e alia the issues of «awarding licenses for ground handling t p ed p a service providers» and «employee qualifications».

Expertise Innovation Selection, organizational and su- Innovative solutions to improve pervisory tasks with correspond- the work structure improve working responsibility. ing conditions. 18 Committees and events 19 Corporate Health Day

Corporate Health Day was held in October 2017. Its motto: «Experience a healthy you». The aim of the annual event is to raise the awareness of participants about a healthy lifestyle.

Engaging with well-tried healing methods, which benefit ticipants experienced firsthand how they can improve their body and soul and going back to basics where health is con- perception of reality and reduce stress. In the “Drum Olé” cerned, was the motto of the Corporate Health Day. Whether drum workshop with rhythm performer Ricardo Espinosa, taking a Kneipp treatment or herb course or drumming, participants rehearsed a song which was performed at the employees were given suggestions on how to reduce stress end of the event. A drum stool was used as instrument. the natural way and achieve mental well-being. However, the Landscape ecologist Elisabeth Maria Mayer explained the event also provided the opportunity to exchange informa- world of wild fruits, blossoms and herbs and showed the tion and network across divisions. ingredients which you can take from your own garden to produce dishes which are in close touch with nature. Corporate Health Day began with a keynote talk from book authors Marlen and Gert von Kunhardt on the subject “Don’t Good health is not to be taken for granted and is often only feel like it and nevertheless fit: simple steps towards a appreciated when you no longer have it - this knowledge (more) active life”. The health experts argued in favor of is an incentive to raise the awareness of employees about more exercise on a daily basis as the key to a healthy life. a health-conscious lifestyle at the annual Health Day. The Moderate forms of activity are ideal such as slow running, next Corporate Health Day will take place on October 11, light exercise on the trampoline or dancing. 2018 and is dedicated to the subject of «Mindfulness».

The motto of the Health Workshop was «Kneipp - the Con- cept of Five Elements». Lecturer Birgit Meinhardt explained the five principles of action to employees: water, way of life, healing herbs, exercise and nutrition. With cold arm baths and a barefoot path of moss, leaves or pine cones, the par-

over 10,000 600 100 steps a day muscles billion cells in the body 20 Committees and events 21 External committee work Core team meetings

An essential component of external committee work is sharing experience and cooper- The health, motivation and well-being of each individual employee are key elements for ating with other airports and companies in the aviation industry. a successful company

ADV FLUP Corporate Health and Social Management understands company but also the AOK Bavaria also form an integral part A specialist conference of head safety engineers is held The joint specialist conference of supervisors of the health, therefore, as a managerial task and already began of the team. every year within the framework of the Working Group of employers’ liability insurance associations with the occupa- to network between all internal players and key external German and Austrian Airports (ADV, AÖV) which is also tional health and safety specialists at airports (FLUP) is also partners in the CHSM core team in 2012 in order to bring Corporate Health and Social Management provides detailed attended by representatives of Zurich Airport. held once a year. The objective of this committee is coordi- together knowledge and pass it on transparently. For this information on the subjects which are currently pending and nated preventive work specific to the industry. reason, representatives from the most diverse specialist about planned projects and involves the entire core team. The following subjects were addressed at the conference on divisions, such as Occupational Safety, Occupational Med- Members of the core team act as multipliers in the entire June 20 and 21, 2017 in Berlin: Subjects at the event on September 13 and 14, 2017 in icine and Corporate Communications and other commit- company. Furthermore, the group of participants alter- ¬¬ Benchmark on accident statistics, analysis of causes and Tübingen were: ted employees meet several times each year. The Council nate in presenting work areas and subjects, ensuring a lively main points and discussion of preventive approaches ¬¬ Pulling and pushing aircraft ground support equipment for Employees with Disabilities, works councils, personnel exchange of information. ¬¬ Exchange of information on regulations and standards ¬¬ Report by the aviation industry conference of BG Verkehr officers, social counseling and consultants who work for the (e.g. Arbeitsstättenverordnung [Ordinance on Work- “Handling aircraft safely - cooperation and joint use of places])/telework, determination of psychological strain, work equipment” DGUV [German Social Accident Insurance] Regulation 2) ¬¬ Current status of the industry regulation on aircraft han- Networking between different persons and groups in different roles focused on one goal ¬¬ Best practice in relation to industry-specific solutions dling with specialist contributions on ergonomic production ¬¬ Use of a passive exoskeleton in aircraft handling (MUC) (MUC), the use of biodiesel (HAM) and the integration of ¬¬ Design of handling processes (HAM) CSA occupational safety in airport-specific management sys- ¬¬ Current status of air pollutant measurements at airports IBA PE tems (BER) by employers’ liability insurance associations CSA Occupational Health and Safety ¬¬ Sharing experience on special work subjects e.g. use ¬¬ Report from the inspection authority, standardization for BSV PEB PE Corporate HR of wireless headsets, occupational safety standards at aircraft ground support equipment PEB Corporate Health and Social Management external companies (BADV [Regulation on Ground Han- MCB dling Services] tender), ArbMedVV [Implementation Ordi- The Occupational Health and Safety division as central CSW CSW Airport Academy nance on Preventive Occupational Medical Care], appli- contact partner of the Munich Airport Group also main- BR Works Council cation of event risk classification to events relevant to tains intensive contact with the relevant employers’ liability KB Consultants working for the company IA occupational safety insurance associations and the Trade Supervisory Office. BR (crises/addiction) SBV Council for Employees with Disabilities A joint position regarding the representation of the interests BGM SB Social Counseling of the airports vis-à-vis employers’ liability insurance asso- EAGOSH JAV Youth and Trainees Council DRV ciations and authorities was also developed during the spe- FMG is a member of the European Aviation Group for Occu- KB FK Senior Managers cialist conference. pational Safety and Health (EAGOSH) which conducts a con- MA Employees stant exchange on industry-specific subjects in occupa- UK Corporate Communications There is an intensive exchange of information between the tional health and safety. AOK SBV AOK Health Insurance Fund members of the Working Group throughout the year on all DRV Pension Insurance specialist subjects, including work on the development of Both conferences in May and November 2017 focused inter IA Office for Inclusion UK SB comparative accident statistics. alia on the subjects «key aspects of hazardous goods in air- MCB MediCare Occupational Medicine MA JAV freight» and «UV radiation on the apron». The results of the FK BSV Company Sports Club work at Munich Airport were also incorporated here. IBA Representatives for Inclusion 22 Ergonomics 23 /Ergonomics Ergonomic production Ergonomic consultancy for office work-

As part of the project Ergonomic Production, one of the focal points in 2017 was the places support of hard physical work in the field service of aircraft handling. An ergonomically designed office workplace prevents symptoms of strain on the musculoskeletal system

Employees can make an appointment with the ergonomic consultant after consultation with their superior. During a personal meeting, the employee’s workplace is optimized from ergonomic, biomechanical and functional perspectives with the aim of reducing strain.

A comprehensive range of ergonomic input devices (vertical mouse/mouse for left and right hand, ergonomic keyboards etc.) or special office chairs are available to employees with acute symptoms.

Some 200 consultation appointments each year throughout FMG confirm the need for these services offered by Corpo- rate Health and Social Management.

»AufWind«

The «AufWind» program is a professional preventive program to reduce and prevent musculoskeletal disorders.

Through innovative testing, the potential for using exoskel- have been initiated within the framework of an associated Corporate Health and Social Management started «Auf- etons in aircraft handling was examined within the frame- partnership between FMG and DFKI (Deutsches Zentrum für Wind» as a pilot program specifically for employees of Aero- work of a Master’s thesis. künstliche Intelligenz [German Centre for Artificial Intel- ground Flughafen München GmbH. The range of services ligence]). The subject will be taken forward intensively in includes medical advice, a physiotherapeutic check and The outcome was clear: a significant improvement was 2018. optionally preventive treatment and training on medically identified neither in the physical strain measured nor in the certified equipment. The aim of «AufWind» is to prevent tested categories of «user-friendliness» and «acceptance». In addition, CSAO prepared an ergonomics map of the Air- back and joint problems and counteract already existing Nevertheless, employees were very receptive to the poten- port to gain an overview of physically demanding activities. symptoms before they become chronic. tial development of equipment which supports the muscu- Apart from diverse activities of AeroGround, further areas loskeletal system. were determined through the key indicator method, areas After a successful pilot phase at AeroGround, the program is for action identified and in some cases measures have now available to all FMG divisions. As the logical consequence of this, FMG is cooperating on already been derived from this. entirely new support systems. Through an intensive dialog with colleagues and experts in the field from other airports, In 2017, the focus was on employees in CS who are unable industries and universities, potential solutions and technol- to work in their original profession as they require special ogies were considered which are moving in the direction of protection. robotics, automation and artificial intelligence. First steps 24 Preventive programs and social programs 25 /Preventive programs and social programs Health Workshop

The Health Workshop is the location for talks on health care or the series of thematic Sports and health programs information events on services, consultancy and support offered by health insurance funds, authorities or institutions. There are numerous sports and relaxation programs available to employees at FMG. Courses to promote health target the areas of exercise, nutrition and relaxation. The «meineZeit» series has become firmly established in The fact that relaxation and regeneration are gaining in the calendar of events and offers Group employees events, importance as a balance to daily work is also demonstrated courses and creative workshops in their leisure time on by the rising demand. Given the great interest, an additional 20 courses were offered in 2017, used by some 105 par- and the music/sound system and lighting updated. Differ- everything to do with health and well-being. yoga course was, therefore, offered at lunchtime. ticipants each week. Spinning, stomach / legs / buttocks ent types of training e.g. agility, strength and coordination and spinal exercises were the favorites. The fitness studio, training can be undertaken on a new multi-functional wall. Joint cooking courses are held there on modern and The Health Workshop can be used by divisions and groups Health Workshop or beach volleyball pitch (only in summer) There will also be specific courses for this in future. The health-conscious nutrition including suggestions for a for individual events - with or without the support of health are available as training locations. sports hall has been open again since February 2018. healthier everyday life. The AOK supports the specifically management - and this offer as well is being increasingly themed cooking courses as cooperation partner so that new taken up. There are currently microstudios and compensatory pro- trends and nearly forgotten foods are presented. “Lunch- grams for ten areas. The microstudios focus on endurance time Cooking” is also held intermittently which is aimed Corporate Health and Social Management provides advice and strength training and exercises on small-scale equip- at employees who cannot attend the courses offered after on the planning of events on request. ment (Blackroll etc.). For the compensatory programs, work. trainers create a 30-minute coordination and mobilization training, aligned to the strains and activities in the work environment. Courses are supervised by more than 20 qualified trainers who assist employees with advice and support. Project Pro.Fit The MSport team monitors current trends and develop- ments in sports and exercise in order to make the range of Pro.Fit is a partner project of Corporate courses modern and interesting. Health and Social Management, the AOK Reconstruction of the sports hall and fitness studio Bavaria and the Technical University of The sports hall and fitness studio were renovated in 2017 Munich. due to water damage. The work comprised all floors including the floor of the sports hall, the changing rooms and san- itary installations. Fitness equipment was also exchanged The project goal is implementation of a health management concept for the specific requirement profile of Airport Rescue and Firefighting i.e. the development and validation of specific standard diagnostics with subsequent training intervention. The core of the project is the individual sup- some over port of firefighters in maintaining their health and fitness 105 20 20 until they attain the retirement age and beyond. participants per week courses trainers Since the project was successfully completed in March 2017, the program offered is now available to Airport Res- cue and Firefighting employees on a permanent basis. 26 Preventive programs and social programs 27 BETSI In-house Children’s Day Care Center Air-

FMG has offered its employees the «BETSI» in-service preventive program (ensuring port-Hopser employability focused on participation) in conjunction with the DRV [pension insurance scheme] and Höhenried Clinic since the beginning of 2014. Ten years ago FMG was the first German airport operator to open an in-house children’s day center on its own premises in Nordallee.

By the end of 2017, 125 employees had successfully taken part in the program.

Additional services offered free of charge meanwhile com- plement the in-service training program with its 14 training units in the out-patient phase. These include gait analysis by the company Traunmed and a voluntary FMS (Functional Movement Screen) test which measures the physical condition and improvement in participants. Courses start in May and October each year. Also new is BETSI training for previous participants which is held once a week after the nine- month preventive program has been completed.

Inclusion

The subject of inclusion follows the principle that people have different skills and resources. Based on this philosophy, the Corporate Health and Social Management division implements inclusion in the company. The 15 childcare assistants at Airport-Hopser look after 48 The childcare provided by Airport-Hopser is highly appreci- Core tasks include prevention and rehabilitation, the con- children aged between eight weeks and four years. The day ated on campus. The flexible booking times are very con- tinued employment of persons with disabilities or per- care center has extensive outside space with playground venient for parents who work shifts. The day care center is sons whose performance is permanently impaired follow- equipment such as slides, swings, various climbing frames open on Mondays to Fridays from 6 a.m. until 9 p.m., also ing accidents and illnesses, cooperation with institutions and a large meadow. on public holidays, except for Christmas and New Year. As for disabled persons such as Lebenshilfe, Pfennigparade, well as regular times, the day care center also offers emer- ICP Munich (Integration Center for Cerebral Palsy), work- The condition for admittance to the children’s day care cen- gency childcare until children start school if grandparents shops for the disabled and the competent specialist ser- ter which is supported by the BRK Kreisverband Freising: at or childminders are unavailable at short notice. vices. Membership of UnternehmensForum also reflects the least one parent must be employed at Munich Airport. core values of Munich Airport. It is the wish of this nation- wide, cross-sector union of corporations and small to medium-sized businesses to enable persons with health limitations or persons whose performance is reduced to participate fully in working life. 48 15 730 children childcare assistants m2 in area 28 Preventive programs and social programs 29 Travel medicine examination/Occupa- Computer glasses

The Occupational Medical Service of MediCare attends to the occupational health of the Munich Airport Group and other tional medical care for employees work- customers with a team of six medical specialists and medical support staff. Medical Director Dr. med. Stefan Fricke provi- ing abroad under particular climatic and des an insight into the subject of computer glasses.

glasses are unsuitable for wearing as everyday glasses e.g. for health conditions» watching television or driving. They remain special glasses for wearing at the workplace. At a time of globalization, the frequency of work-related time spent abroad is increasing continuously. Employers are obliged by law, under certain conditions (depending on How do I know whether I need computer glasses? The employee should make an appointment with us, the Occu- the risk assessment for the respective activities with time spent abroad), to arrange pational Medical Service. We establish the medical indication for corresponding preventive occupational medical care according to the Annex to the by examination. Based on the description of the workplace and ArbmedVV [Ordinance on Preventive Occupational Medical Care] for the respective activity and, if applicable, by an on-site inspection, Occupa- tional Health and Safety determines whether it is a worksta- employee (Section 4 ArbmedVV (1)). tion. If both bodies give the go-ahead, an eligibility certificate will be issued. The employee can then take the prescription for Apart from advice on travel medicine, which is of particu- modation with the employee. An anamnesis of the employee’s glasses from the ophthalmologist and the eligibility certificate lar importance given the international public at the Airport, medical history and current state of health are discussed to from the Airport to an authorized optician in Erding or Freising the Occupational Medical Service of MediCare also performs assess the individual health risk. Laboratory and urine tests and have his computer glasses made there. examinations in the context of preventive care for employees also form part of the examination as well as a resting ECG. «working abroad under particular climatic and health-related The medical consultation regarding the health risk can be conditions». In providing preventive medical care, MediCare obligatory but the individual tests are always voluntary. After is guided by the generally recognized rules of occupational the examination data are collected, the physician explains medicine, published by the DGUV [German Social Accident the employee’s individual risk and discusses further proce- Insurance] as defined by a recommendation with the char- dure with the employee (special first-aid travel kit, possible acter of a guideline, and regularly updated and developed special arrangements depending on the employee’s med- in expert teams on an ongoing basis by the Committee for ical condition, if applicable malaria prophylaxis, individual Occupational Medicine (AAMED) of the DGUV. measures, possible vaccinations etc.). MediCare also advises which vaccinations are necessary when entering or stopping Occupational medical care concerns which employees? over in certain countries. Occupational Medicine of MediCare ¬¬ employees who work abroad for more than three months at Munich Airport has a WHO certified vaccination center for each year yellow fever. If malaria prophylaxis is necessary, the proce- Dr. med. Stefan Fricke ¬¬ employees who work abroad under «particular conditions» dure for this will also be discussed. e.g. workplaces with a particularly high risk of infection, Dr. Fricke, who needs computer glasses? employment in areas with poor or non-existent medical Follow-up examinations Dr. Fricke: The prerequisite for computer glasses is that the care or constantly changing workplaces. Periods for follow-up examinations are stated as a rule on the employee generally needs multifocal glasses i.e. varifocal, preventive care certificate. If time spent abroad is longer than bifocal or trifocal glasses. And if these everyday glasses are not What is understood by «abroad under conditions which one year, a special follow-up examination should be carried suitable for wearing at the employee’s place of work, computer pose a particular risk to health»? out. In the case of examinations carried out after time spent glasses are often required. The classic case would be a work- As a rule, this includes regions between 30 degrees north and abroad, stool tests in particular are carried out in addition to place with central screen on the desk but there may be a need south latitude (so-called «hot countries» with heat stress or determine any potential tropical diseases. as well in areas where values have to be read, for example, on also increased humidity etc.) and polar regions but it is not monitoring screens in different positions. only the geographical location which is decisive. Time spent There was a marked increase last year in the number of con- working abroad at higher altitudes puts a strain on human sultations for travel medicine and preventive care exam- What is the difference between computer glasses and every- beings and is a particular challenge to health. This equally inations for work abroad under particular climatic and day glasses? includes some countries with insufficient medical care or lack health-related conditions. Computer glasses are optimized for wearing at the respec- of hygiene in South-East Europe. tive workplace because they usually have no distance vision but instead wider intermediate and near vision and are ergo- What is the procedure for the preventive care appointment? nomically optimized. At the same time, therefore, computer Visiometry The physician first discusses the length of travel, the envis- aged activities and the precise regions and types of accom- 30 Preventive programs and social programs 31

Medicine supervision/control of aircrew a more sophisticated breathalyzer test. A bigger portable valium). If one or several of the substances test positive, a test device is used for this such as used e.g. by the police. further - likewise voluntary - saliva sample is taken which is This test result will be valid as evidence and can accordingly sent for further analysis to a highly specialized laboratory in (cockpit) for alcohol, drugs and medication be legally assessed in the case of litigation. In addition, the Munich city center. The distinction can also be made here as pilot will additionally be offered a voluntary blood test but to whether the positive test is the result of taking drugs or the pilot must pay for this himself. medication. This is of particular importance if a distinction By Article 1 of the 15th Law amending the Luftverkehrs- Particular importance is attached in this context to con- has to be made as to whether medication was taken which gesetz [Air Traffic Act] of June 28, 2016 (Federal Law fidentiality and discretion. On the one hand, it is impera- The test for drugs is carried out by taking a saliva sample was prescribed by a physician and released by the aeromed- Gazette I S 1548), Section 4a of the Luftverkehrsgesetz was tive to keep the date and place of the tests secret so that using a special portable measuring device. The test team ical examiner or whether medication was taken which was introduced: since then airlines which, according to Section there is also a certain meaningfulness to the tests. On the takes a saliva sample using a so-called test cassette. Saliva not legitimate. In this case too, an additional blood test can 20 (1) Luftverkehrsgesetz, have their head office in Ger- other hand, protection of the pilots who are to be tested is is analyzed within eight minutes for eight different types be carried out on request which is analyzed in the laboratory many or a branch office in Germany recognized by the Fed- important. Therefore, it is necessary to avoid it becoming of drugs, inter alia opiates (e.g. heroin), THC (e.g. hashish), in Munich. eral Aviation Office must ensure by tests «without suspi- known in advance that a cockpit or crew member is to be amphetamines (e.g. ecstasy) and benzodiazepines (e.g. cion», in the form of random samples before the start of tested. For, if there is positive evidence of alcohol or other work, that aircraft are not piloted or operated by pilots who psychoactive substances, the pilot has to be declared unfit are under the influence of alcohol and/or other psychoac- for service. This means the pilot cannot perform his flight tive substances. duties. This should remain concealed from the rest of the crew to avoid exposing the person concerned. Aeromedical examination center For this reason, Occupational Medicine of MediCare GmbH has been carrying out such tests for several airlines at How is the test carried out? Munich Airport since mid-2017. For this purpose, the Head The alcohol test is a classic breathalyzer test. The pilot Apart from classic occupational medicine, the Occupational Medical Center of MediCare of Occupational Medicine, Dr. Stefan Fricke, receives confi- blows into a small portable test device which already shows operates an aeromedical examination center. This has been located in Terminal 1, Level 03, dential advance information concerning the test days deter- after about ten seconds whether alcohol is present in the mined by a random generator. Only shortly before the actual exhaled breath. If the test proves positive with an alco- Zone E, as well since February 2018. test does the examining team, comprising a physician and hol level of more than 0.2, the pilot is deemed «unfit for an attendant, learn who - likewise randomly selected - is to duty» and discharged from the planned flight program. be tested on that date. The pilot then has the possibility of voluntarily undergoing Qualified occupational physicians have been examining formed by appropriately trained occupational physicians, flight attendants (stewardesses and stewards) at regular the examination of pilots is subject to an additional qualifi- intervals for several years according to the requirements cation as Aeromedical Examiner. The Head of the Occupa- of the EASA (European Aviation Safety Agency). This test is tional Medical Center, Dr. Stefan Fricke, has been qualified a fitness examination prescribed by law - the condition for to practice as Aeromedical Examiner (AME) since mid-2017. serving as flight attendant. The examination is performed Dr. Fricke’s qualification to practice is currently still limited according to specified health standards and is required to Class 2 for private pilots but he is seeking to extend this every five years. In addition, renewed flight clearance is nec- qualification in 2018 to Class 1 for airline pilots and Class essary for all flight attendants in the case of in-patient hos- 3 for air traffic controllers. The MediCare Center at Munich pitalization, after longer periods of illness or longer periods Airport will, therefore, in future be offering a full range of of absence (e.g. after maternity leave). services covering everything to do with aeromedical support for airlines. While the examination of flight attendants has been an everyday routine task for several years and may be per- 32 Perspectives 33 /Perspectives Further development of occupational Pilot project: Psychological Strain

safety management Determination of psychological strain in the company forms part of the «Risk Assess- ment» works agreement. Commitment to consistent occupational health and safety is firmly anchored in management and corporate culture as part of brand identity. The foundation for this is A group of experts, comprising three representatives each A total of 25 questions related to these subject areas: based on the development and establishment of guiding principles and a Group-wide of the employer and works council and additional experts ¬¬ work environment (e.g. can work be performed in a focused strategy of occupational health and safety policy. from the Occupational Medicine und Occupational Health and manner and without disturbances caused by noise, climate, Safety divisions, has existed for this since 2016. The steer- light, space?) ing group develops procedures to assess risks at the work- ¬¬ work task (e.g. are the mental, physical, emotional Occupational safety management develops innovative solu- OHRIS (Occupational Health and Risk Management Sys- place and defines them. Particular attention is given here to demands of the work adequate?) tions and prevention concepts to integrate strategic objec- tem) is a concept for an occupational safety management the choice of method to determine the impact of psycholog- ¬¬ cooperation (e.g. is there appropriate communication, tives into everyday life. In terms of a continuous improve- system which aims to improve the protection of employees ical strain and derive measures with corresponding monitor- feedback and support?) ment process, the focus is directed on the optimization of against work-related risks and the safety of technical facil- ing of effectiveness. For this purpose, scientifically proven ¬¬ organization of work (e.g. do working hours, work processes existing structures and processes alongside the innovations ities effectively and in a sustainable manner. It was devel- procedures are tested and evaluated in selected divisions of and interfaces enable work without impairment?) of tomorrow. oped jointly with the Bavarian Trade Supervisory Office. the company with the support of external experts. The aim is Through OHRIS, the occupational health and safety of to apply the selected procedure throughout the company at a Senior managers and employees then established areas for Close cooperation of all parties involved is essential for employees at the workplace are systematically integrated later date. action and measures in joint workshops. In autumn 2017, plan- the sustainable implementation of ideas and the need for in the company’s structures and processes in a sustainable ning to implement a further trial with another method by a action. Occupational safety management defines framework manner. The examination and certification of the imple- To determine factors for psychological strain, employee sur- second external expert was undertaken. The survey will be car- conditions for this as well and establishes the connection mented Occupational Safety Management System by the veys were carried out in 2017 in the divisions Traffic Man- ried out in the business unit of Airport City real estate assets between all relevant stakeholders. Trade Supervisory Office in 2018 is of the utmost impor- agement, Scheduling and Aircraft Handling by means of a and in the Service Center of the passenger and terminal ser- tance. screening procedure by an external provider. vices business unit. By setting up and monitoring processes, occupational safety management ensures the smooth running of opera- e-learning tions. It provides transparency and clarity on regulatory and Digitalization plays a key role in the company’s strategy. operational requirements and conduct compliant with occu- The Occupational Health and Safety division is working on pational health and safety. This holistic approach ensures this closely with the Airport Academy to develop e-learning that health hazards and risks at the workplace are consis- modules relating to subjects relevant to occupational health tently addressed. and safety such as legally required instructions.

The Occupational Safety Management System of FMG and AeroGround was established according to the international standard OHSAS 18001 and the requirements of OHRIS. 34 Perspectives 35

Protective clothing and uniforms MediCare moves to new premises

In July 2017, an order for protective Two become one: the Occupational Medical Service of MediCare (MC) will be concentra- clothing and personal protective ting its range of services at just one location from February 2018 onwards. The practice equipment was placed with system premises in MAC are being vacated, the premises in Terminal 1, Module E, Level 03 supplier Werner Reitz GmbH. extended.

This means that more examination rooms and the latest cannot be used for examinations as short as possible. The In Werner Reitz GmbH, Munich Airport secured a medical technology e.g. new, high-quality hearing test booths location in MAC will first be vacated and the move to the new competent quality and service-oriented partner. will be available to the team led by occupational physician premises in T1 carried out. As soon as examination work has Since then, there has been a gradual exchange of Dr. Stefan Fricke (MCB) in the future. For Managing Direc- started there, the second step will be to move premises from old items of protective clothing for new ones and of tor Maren Engelbrecht (MCV), the move and concentration of the old T1 area. personal protective equipment. The entire range is services in one location has many advantages. It enables syn- managed through the FMG central store. ergies to be used and processes simplified. Airport employees At the end of the first week of the move, the first employees also benefit from the latest medical technology. can then be welcomed for medical examinations at the new For uniforms as well, the project is entering the premises. home straight. In wearer trials conducted in late Furthermore, the name has changed and is now called the summer 2017, 55 airport employees tested the «Occupational Medical Service». Internally it is called «MCB» The Occupational Medical Service of Medicare offers all forms garments from two providers in terms of functio- for short. of preventive medical care: it carries out preventive care and nality, quality and wearer comfort. Their feedback examinations specific to the workplace as well as fitness was a key criterion in selecting the future manu- The move was preceded by several years of planning, many examinations and examinations for employment, advises on facturer. It was striking: the new uniforms impres- discussion and consultation meetings before building work subjects such as maintaining a healthy lifestyle, organizes sed not only their wearers but also attracted the could be started in 2017. The move is to be kept brief and alcohol/medication and drug tests for German airlines and attention of passengers. Overall, the persons taking effective and to keep the time during which the premises also operates an aeromedical examination center for pilots. part in the trial from Terminal and Passenger Ser- vices, Traffic Services/Management, Parking and Services, Airport Academy, Corporate Communi- cations and the subsidiaries aerogate, AeroGround and CAP rated the garments from manufacturer Gustav Wahler to be the best. The order for the new uniforms was accordingly placed with Gustav Wah- ler KG in December 2017. The company has been a leading manufacturer of uniforms since 1959 and stands for quality, reliability and safety.

Some 2,000 employees who wear uniforms will be able to try on the basic range as of May 2018 and choose the sizes which fit them from the total 450 garments. Ten weeks are scheduled for this and then production of the uniforms will take place. The aim is for employees to receive their personal par- cel with the new uniform by the end of 2018. Statistics 37 /Statistics

Health statistics 2017

Development of sick leave Demographic development

Development of sick leave at Flughafen München GmbH The average age of employees at FMG continues to rise and shows a stable level in the past three years, whereby a rising hitherto could also not be halted by expanding the work- trend is still discernible when compared over the long term. force.

Trajectory sickness rate FMG as a whole Average age FMG as a whole Sick leave Trend line

10 48

9 46 45.5 45.7 8.3 8.3 8.3 45.2 7.5 44.9 8 7.5 45 44.7 44.1 7.1 7 44

6 43 2012 2013 2014 2015 2016 2017 2012 2013 2014 2015 2016 2017

status 01/2018 status 01/2018 *Details resp. as of reference date 31.12. of each year. Calculation of sickness rate: excl. *All statistics relate to reference date evaluations as of 31.12. of each year. employees “sick on duty”, trainees/interns, employees released for partial early retirement, parental leave

Quota of severely disabled employees Participation in sports and fitness courses

A fundamental objective of the personnel policy of our com- The number of employees participating in sports and fitness pany is to assume social responsibility and create appro- courses has risen continuously since 2012. The wide range priate jobs and tasks for severely disabled employees. The of courses offered and the professional support provided quota of severely disabled employees at FMG has for many by qualified trainers results in high-quality courses. The years been considerably higher than the prescribed per- response from course participants is extremely positive. The centage. The mandatory quota prescribed by the legislator MSport team continuously develops the range of courses is five per cent. and takes up new sports and fitness trends.

Quota of severely disabled employees FMG Participation in sports and ﬁtness courses

5,425 13 5000 4,600 4,015 11.9 3,750 12 11.7 4000 11.4 11,1 3,080 10.9 11.0 11 3000 2,750

10 2000

9 1000 2012 2013 2014 2015 2016 2017 2012 2013 2014 2015 2016 2017

status 01/2018 status 01/2018 *All statistics relate to reference date evaluations as of 31.12. of each year. *All statistics relate to reference date evaluations as of 31.12. of each year. 38 Statistics 39

Annual accident statistics 2017

Development 1,000-man quota Accidents at work and notifiable accidents at work at FMG Average number of days lost per accident at work Days lost per accident at work and AeroGround The trajectory of the 1,000-man quota in relation to report- The average number of days lost at FMG excluding AE (FMG) 16 16 13 13 14 13 able accidents at FMG excluding AE (FMG) and AeroGround Compared with the previous year, a fall in total accidents and AeroGround as a whole per accident at work is as high as 12 12 11 10 11 11 1111 as a whole has risen compared with the previous year but is at work is reported, despite a rise in personnel capacities. the last two years at eleven days. Development among the 9 8 8 still just under the value for 2015. However, the number of notifi able accidents has risen at individual groups of employees, however, diff ers greatly. While 7 7 more than three days lost. a marked reduction is reported at FMG excluding AE (FMG) 4 this year, the fi gure at AE has increased markedly. The fi gure

Trajectory 1,000-man quota Accidents at work and reportable accidents at work has halved at AE (L) compared with the previous year. If Aero- FMG excl. AE AE (L) AeroGround FMG excl. FMG excl. AE(FMG) incl. AeroGround as a whole FMG excl. AE(FMG) incl. AeroGround as a whole Ground is considered as a whole, the fi gure has increased. AE (FMG) as a whole AE (FMG) incl. 1000-man quota Trend line (1000-man quota) Total accidents Reportable accidents AeroGround as a whole

400 40 35.67 350 35 2014 2015 2016 2017 34.36 29,21 300 30 32.12 status 01/2018 29.63 250 25 26.24 25.45 200 20 150 15 100 10 50 Accidents at work in the individual divisions of FMG excl. 0 0 2011 2012 2013 2014 2015 2016 2017 2011 2012 2013 2014 2015 2016 2017 AE (FMG) incl. AeroGround as a whole

status 01/2018 status 01/2018 Most of the total 336 accidents at work occurred, as in the accidents fell in Aviation and remained the same in Engi- past years, the areas of activity of AeroGround as a whole neering and Facilities. The remaining ten percent of acci- (72%), followed by Aviation (8%) and Engineering and Facil- dents were distributed over all other divisions of FMG. ities (10%) of FMG, whereby the number and percentage of Overview of total accidents at work and days lost in 2017 (status: 01/2018) FMG (excl. AE (FMG)) Accidents at work FMG excl. AE (FMG) incl. AeroGround as a whole 2017 in percent (number) Accidents at work in ﬁgures FMG excl. AE (FMG) incl. AeroGround as a whole AeroGround +AeroGround 235 FMG excl. AE (FMG) AE AE (L) as a whole as a wholet 233234 Rest 1) 4% (13) Accidents at work total 93 213 30 243 336 194 US 3% (9) total days lost 655 2,812 225 3,037 3,692 PE 3% (9) reportable 33 96 16 112 145 AV 8% (28) AG as a whole reportable days lost 636 2,746 218 2,964 3,600 72% (243) Commuting total 42 18 0 18 60 TE 10% (34) accidents total days lost 808 556 0 556 1,364 3735 43 41 41 7 28 3434 reportable 20 10 0 10 30 14 13 7 11 7 9 10 9 11 9 7 11 reportable days lost 789 553 0 553 1,342 Sports accidents total 6 0 0 0 6 AeroGround AV TE US PE Rest as a whole days lost 29 0 0 0 29 2014 2015 2016 2017 Total accidents total 135 231 30 261 396 status 01/2018 1)summary of all divisions with fewer than 5 accidents status 01/2018 total days lost 1,463 3,368 225 3,593 5,056 reportable 53 106 16 122 175 reportable days lost 1,425 3,299 218 3,517 4,942 1,000-man quota from notifi able accidents at work 11.05 52.44 107.98 56.6 29.21 Ø days lost per accident at work 7 13 8 13 11 Ø MAKs 2017 2,986.10 1,830.52 148.18 1,978.70 4,964.80 Ø MAKs 2016 2,873.06 1,829.24 92.22 1,921.46 4,794.52 Ø MAKs 2015 2,739.52 1,833.77 185.58 2,019.35 4,758.87 Ø MAKs 2014 (comparison) 2,636 1,537.90 246.40 1,784.30 4,420.30 40 41

Accidents at work according to severity Accidents at work according to cause Deﬁ nitions & abbreviations in annual accident statistics When the severity of accidents at AeroGround is considered, with the previous year. At FMG excluding AE (FMG), moderately The majority of accidents are due to incorrect conduct. there is an increase in serious and moderately serious accidents. serious accidents increased minimally compared with the previ- The total number of accidents has increased slightly compared ous year but the total number of accidents has decreased. Accidents at work FMG excl. AE (FMG) according to cause Abbreviation Description Number AU accidents at work Accidents at work according to severity 374 AT days lost

FMG excl. AE (FMG) incl. AE (AE) permanent employees AeroGround Type of accidents FMG excl. AE (FMG) AE AE (L) AeroGround as a whole AeroGround as a whole Accidents excl. days lost ( 0 days lost) 50 78 10 88 138 AE (L) temporary employees who are hired out to AeroGround by external companies lminor (1-3 days lost) 10 39 4 43 53 moderate (4-41 days lost) 28 74 15 89 117 AE (FMG) employees of FMG who are hired out to AeroGround on a permanent basis (“old” employees) serious (42 days lost and more) 5 22 1 23 28 AE employees AE (FMG) and AE (AE) Total 93 213 30 243 336 73 43 AeroGround employees AE (FMG), AE (AE) and AE (L) 31 31 29 28 26 31 6 11 6 8 8 7 17 as a whole 3 4 4 2 2 4 Accidents at work FMG excl. AE (FMG) according to severity Accidents at work AeroGround as a whole according to severity AV Aviation division Number Number Other cause of loads CA Consumer Activities division Third-party tech. defect negligence equipment equipment Constructionconditions Operating errorSports accident Poor maintenance/ Incorrect conduct Weather-relatedManual handling serious 5 serious 23 Lack of protective Personal protective CS Corporate Services division minor accidents days lost Flughafen München GmbH 10 accidents without days minor 43 accidents without days FMG lost 50 lost 88 status 01/2018 PE Personnel division

IT IT Service division

TE Engineering and Facilities service division moderate 28 moderate 89 Accidents at work AeroGround as a whole according to cause Number US Corporate Security service division 1658 1750,00 status 01/2018 status 01/2018 1531,25 Accidents at work according to activities 1312,50 1093,75 Defi nitions relating to accident statistics The activity which is by far prone to accident at FMG ex- At FMG excluding AE (FMG), most of the 93 accidents at 875,00 570 Notifi able accidents at work Accidents directly connected with an cluding AE(FMG) including AeroGround as a whole is aircraft work occurred during maintenance and repair work (23 offi cially ordered activity and resulting 656,25 in days lost of three calendar days or handling on the apron with 171 accidents. This is followed accidents), followed by control activities (11 accidents). 274 221 more. 437,50 147 by baggage handling in the baggage hall with 53 accidents 130 110 39 40 at work. 218,75 8 17 1 0 7 18 6 18 16 Commuting accidents Accidents occurring on the way from home to the workplace resp. from the 0,00 workplace to the employee’s home. Other cause Accidents at work FMG excl. AE (FMG) according to activity Accidents at work AeroGround as a whole according to activity of loads Constructionconditions equipment Number Number tech. defect Operating error Incorrect conduct Weather-related Manual handling Poor maintenance/ Personal protective Accidents at work which are not Accidents directly connected with an 2016 Third-party negligence reportable offi cially ordered activity and resulting 215 accidents days lost in days lost of fewer than 4 calendar status 01/2018 days.

Total accidents Sum of all reportable accidents at work, accidents at work which are not reportable and commuting accidents. 104 93 855 1,000-man quota The 1000-man quota is a statistic 69 which enables comparison with other 53 companies. 1000-man quota = number 47 43 of reportable accidents x 1000/MAK 23 29 171 10 11 13 128 9 8 6 8 53 38 5 2 12 7 MAK employee capacities on a full-time

1) 1) t t basis Res Res

Office work Pedestrians Duty sports field work service work Other activities baggage hall Transport work Control activities Rescue and fire- Aircraft handling Driving of vehicles Maintenance and Baggage handling fighting operations

accidents days lost accidents days lost status 01/2018 status 01/2018 1) summary of all divisions with fewer than 5 accidents. 1) summary of all divisions with fewer than 5 accidents 42 Statistics 43

Accidents at work according to injured body part Program of measures

While the number of injuries to feet remained the same at feet and head increased in comparison with the previous year. FMG excluding AE (FMG), days lost decreased signifi cantly. Days lost for injuries to feet and arms more than doubled in comparison with the previous year. Objective: continuous improvement of internal processes At AeroGround as a whole, injuries to fi ngers, hands, arms,

Topics Initiatives Measures status December 2017 End of measures Accidents at work FMG excl. AE (FMG) according to injured body part Occupational health Development of a works Test phase to determine psychological strain in several pilot areas 50 % 2018 Number and safety agreement to imple- 21 ment risk assessments 19 Occupational health Redesign of protective Project for reorganization of protective clothing, procurement of personal 100 % completed and safety clothing and personal protective equipment protective equipment Occupational health Redesign of uniforms Project for reorganization of uniforms 80 % 2018 and safety 12 11 1111 Occupational health Development of central Concept occupational health and safety instructions for assignments abroad 20 % 2020 10 and safety management of qua- 9 9 9 9 8 lifi cations relevant to Integration of an occupational health and safety training and qualifi cation 7 7 7 occupational safety program in the further training program of the Airport Academy 10 % 2018 6 6 5 4 3 3 3 3 3 3 Occupational health Introduction of e-lear- Development of a concept for e-learning modules for safety instructions and 30 % 2018 2 2 2 2 2 and safety ning for occupational implementation 1 1 1 1 1 1 health and safety 0 0 0 0 Occupational health Further development of Introduction of a process to record and assess satisfaction of employees in 10 % 2019 and safety the Occupational Health relation to occupational health and safety and Safety Manage- eye feet head nose neck back arms knee ankle toes spine hands ﬁngers thorax ment System Certifi cation of the Occupational Safety Management System according to shoulder leg/hips Brustkorb OHRIS 30 % 2018 no information respiratory tract buttocks/pelvis Introduction of a cross-campus conference on occupational health and safety 50 % 2017 2016 2017 Occupational health Improvement of Introduction of a uniform process in the Group for following up measures 100 % completed status 01/2018 and safety coordination of external companies on campus Accidents at work AeroGround as a whole according to injured body part Occupational health Introduction of a Recording and monitoring of all occupational health and safety measures in 60 % 2019 Number and safety uniform process in the the “EcoWebDesk” occupational health and safety software 45 Group for following up measures 41 Occupational health Optimization of the ma- Reconstruction and extension of the existing occupational medical areas to 10 % 2019 38 37 36 and safety nagement of hazardous improve processes and quality 34 substances 31 Protection of health Optimization of the Reconstruction and extension of the existing occupational medical areas to 50 % 2018 24 Occupational Medical improve processes and quality Center 20 19 18 17 16 14 11 11 1010 8 8 6 6 7 6 6 7 4 2 2 3 2 2 2 2 2 2 0 1 1 0 1 0 0 0

eye feet ribs head nose neck arms back knee ankle toes spine other hands thorax ﬁngers shoulder leg/hips abdomen

buttocks/pelvis no information cervical vertebrae

2016 2017 status 01/2018 44 Imprint

Objective: reduction of accidents and days lost due to accidents and illness

Topics Initiatives Measures status December 2017 End of measures Protection of health Improvement and Project Pro.Fit “Airport Rescue and Firefighting” to record strain and demands 100 % completed maintenance of perfor- and the development of targeted preventive measures mance of firefighters throughout their entire working life Protection of health Introduction of a mu- Test phase Project »AufWind« to support and develop individualized trai- 100 % completed Published by sculoskeletal program ning-aided compensatory measures for employees in aircraft handling for aircraft handlers Flughafen München GmbH Protection of health Further development Further development of the existing “Occupational Integration Management” 50 % 2018 Arbeitsschutz und allgemeine Dienste OIM process works agreement and development of a new structure (Occupational Health and Safety) Protection of health Establishment of ergo- Introduction of methods to measure and monitor ergonomic production 50 % 2018 nomic production within PO Box 23 17 55 the group Use of innovative lifting aids for the baggage transportation system of 30 % 2020 85326 M Terminal 1 Protection of health Improvement of the Ergonomic adjustment of the existing infrastructure of the baggage trans- 25 % 2020 ergonomic design of portation system of Terminal 1 www.munich-airport.de workplaces [email protected] Pilot project to use exoskeletons in aircraft handling 100 % completed Telefon: +49 89 975 501 01

Editing and design Objective: integration of occupational health and safety in management processes Corporate Communications Corporate Media

Topics Initiatives Measures status December 2017 End of measures Responsible corporate Legal compliance for Reorganization of responsibility for electrical engineering in the Group 100 % completed Photos and graphics management electrical engineering Flughafen München GmbH operations Responsible corporate Optimization of safety Organization and implementation of a Safety Day for trainees 100 % completed management awareness Responsible corporate Systematization of ma- Introduction of additional management-related parameters 30 % 2020 management nagement of occupational health and safety in the Group

May 2018 munich-airport.de