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L A N O I T A N R E T N I L I C N U O C S T R O P R I A COUNCIL INTERNATIONAL

Celebrating 20 Years – 1991-2011 1 1 0 2 - 1 9 9 1 – S R A E Y 0 2 G N I T A R B E L E C

20YEARS

Airports Council International 1991-2011 CAH-420x210.pdf 1 2011-5-24 16:28:50

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Airports Council International 1991-2011 Airports Council International

CELEBRATING 20 YEARS – 1991-2011

Published by International Systems and Communications Limited (ISC) in conjunction with Airports Council International (ACI).

Copyright © 2011. The entire content of this publication is protected by copyright, full details of which are available from the publisher. All rights reserved. No part of this publication may be reproduced, stored in retrieval systems or transmitted in any form or by any means – electronic, mechanical, photocopying, recording or otherwise – without the prior permission of the copyright owner.

ISC ACI World Park Place 800 rue du Square Victoria 12 Lawn Lane Suite 1810, PO Box 302 SW8 1UD Quebec H4Z 1G8 Telephone: + 44 20 7091 1188 Facsimile: + 44 20 7091 1198 Telephone: +1 514 373 1200 E-mail: [email protected] Facsimile: +1 514 373 1201 Website: www.isyscom.com E-mail: [email protected] Website: www.aci.aero

RZ_1_inserat_1.indd 1 25.05.11 11:22 78654•SNC-AP-:Ap-Airport-V2 2/05/11 18:26 Page 1 Contents

ACI: Mission, Objectives, Structure 6 ACI Africa 145 Message from the Chair of the ACI World ACI Africa Intensifies its Efforts 148 Governing Board 8 By Monhla Hlahla By Max Moore-Wilton Cairo Redevelops 150 Message from the Director General of ACI World 10 By Adrian Giddings By Angela Gittens A New Airport for Durban 152 The Voice of the World’s Airports 14 By Colin Naidoo By Mark Blacklock Message from the President of the ICAO Council 34 ACI Asia-Pacific 154 By Roberto Kobeh González ACI Fosters Greater Cooperation in Asia-Pacific 158 Message from the Secretary General of ICAO 35 By Tan Sri Bashir Ahmad Abdul Majid By Raymond Benjamin Haneda Expands into Bay 162 ACI 20th Anniversary Message from IATA 36 By Katsuji Doi By Giovanni Bisignani goes from Strength to Strength 166 CANSO – the Global Voice of Air Traffic By Adrian Giddings Management 40 International: 50 years of Growth By Graham Lake and Vision 168 ACI 20th Anniversary Message from IFALPA 43 By Anita Mehra By Captain Don Wykoff A Truly Global Collaborative Approach 46 ACI 173 By Paul Steele An Evolving Role for ACI Europe 178 ACI Move Confirms Montreal as the World By Ad Rutten Capital of Civil Aviation 50 By Peter Diekmeyer Record Growth for 182 By Michael Kerkloh The Airports of ACI World’s New Host City 52 By Craig Toomey – Prepared for the Future 185 Airport – ACI’s Host for the First 20 Years 56 By Bertrand Stämpfli ACI Latin America- 189 ACI – Dedicated to Airport Safety 60 Great Opportunities and Challenges for ACI-LAC 192 By David Learmount By Philippe Baril APEX Focuses on Safety 68 A Successful Redevelopment for Mexico City 196 By David Learmount By Héctor Velázquez y Corona Twenty Years of 76 A New Modern Airport in the Andes 198 By Philip Baum By Benjamín Ortiz Driving Airport Service Quality 84 Facing the Challenge of Growth at São Paulo By Craig Bradbrook Guarulhos 200 By Edvaldo Pereira Lima Developing New Revenue Streams 92 By Karen Thomas Airports and the Environment – ACI 203 A Sustainable Approach 102 The Perspective from North America 206 By Karen Thomas By Frank Miller The ACI Global Training Programme 110 Redeveloping New York JFK 210 By Victor de Barrena-Sarobe By Mark Blacklock ACI’s Training Programmes 114 Denver and ACI – A Partnership for Success 213 ACI’s Training Centres 118 By Kim Day How the Intelligent Airport will Manage Disruption 126 Forecasting Future Traffic Trends 218 By Ilya Gutlin By François Dormoy and Catherine Looking to Long-term Uplift 134 Harmel-Tourneur By Karen Thomas Tomorrow’s Airports 222 The World Business Partners Programme 140 By Karen Thomas By Catherine E. Mayer Acknowledgements 230

The opinions and views expressed by the authors in this publication are not necessarily those of ACI or the publisher. While every care has been taken in the preparation of this publication, they are not responsible for the authors’ opinions or for any inaccuracies in the articles. Unless otherwise stated, the dollar ($) values given in this publication refer to the US dollar.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 5 ACI: Mission, Objectives, Structure

irports Council International is the association of passen­gers, 80 million metric tonnes of cargo and 74 the world’s airports. It is a non-profit organi­ million movements. ACI regular members represent over A zation, whose prime purpose is to advance the 96% of the world’s passenger traffic and are owners or interests of airports and to promote professional operators, other than , of one or more civil excellence in airport management and operations. By airports with commercial air services. fostering cooperation amongst airports, world aviation ACI World is based in Montreal, Canada and there organizations and business partners, ACI makes a are five geographical regions. To pursue the work significant contribution to providing the travelling with regional governmental and non-governmental public with an air transport system that is safe, secure, organizations, they are supported by specialized efficient and environmentally responsible. committees and task forces. The regions with their As the international association of the worlds’ regional offices are: commercial service airports, ACI represents the collective n Africa () positions of its membership, which are established n Asia-Pacific () through committees and endorsed by the ACI n Europe () Governing Board. These views reflect the common n Latin America-Caribbean (Quito) interests of the global airports community. n North America (Washington DC) In carrying out this work, ACI organizational goals can be summarized as follows: n International organizations n Maximize the contributions of airports to maintain­ ACI is the “voice of the airports” in interacting with ing and developing a safe, secure, environmentally world bodies and advocating for the global airports compatible and efficient air transport system. industry before the media and opinion leaders. n Achieve cooperation among all segments of the International partner organizations include the United aviation industry and their stakeholders as well as Nations International Civil Aviation Organization (ICAO). with governments and international organizations. ACI is one of only a few organizations having observer n Influence international and national legislation, status with ICAO and it has consultative status with the rules, policies, standards and practices based on United Nations Economic and Social Council (UN/ established policies representing airports’ interests ECOSOC). and priorities. The association also works closely with the World n Advance the development of the aviation system by Customs Organization (WCO), the International Air enhancing public awareness of the economic and Transport Association (IATA) and regional asso­ social importance of airport development. ciations. Contacts are maintained with the International n Maximize cooperation and mutual assistance among Federation of Air Line Pilots’ Associations (IFALPA), the airports. Civil Air Navigation Services Organization (CANSO), the n Provide members with industry knowledge, advice International Air Rail Organization (IARO), the Air and assistance, and foster professional excellence in Transport Action Group (ATAG) and other worldwide airport management and operations. organizations. n Build ACI’s worldwide organizational capacity and ACI is a member of the International Industry resources to serve all members effectively and efficiently. Working Group (IIWG), which brings together the three principal segments of the world’s civil aviation industry, n Structure namely airports, airlines and manufacturers. This tripar­ As of 1 June 2011, ACI counts 580 members operating tite group (ACI, IATA and the International Coordinating some 1,650 airports in 179 countries and territories. Council of Aerospace Industries Associations – ICCAIA) is They handle around 5 billion arriving and departing entrusted with tackling common problems related to

6 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ACI: Mission, Objectives, Structure

the design, development and compatibility of aircraft Members of the World Governing Board, Regional Advisors and airports. and WBP Observer as of June 2011

Africa (3) Thella Bowens (San Diego County n Special ACI programmes Monhla Hlahla (Airports Company Regional ) Aside from representing the interests of members to ) John D. Clark III, AAE ( Pascal Komla (SALT-) Airport Authority-IN) government and other interests, ACI has developed a Vacant Kent G. George (Broward County number of special programmes, providing its members Aviation Department-FL) Asia-Pacific (7) with services such as training, airport service quality Frank Miller (City of San Antonio Tan Sri Bashir Ahmad Abdul Majid benchmarking and forecasting. Aviation System Department-TX) (Malaysia Airports Holdings Louis E. Miller (City of Berhad) n Department of Aviation-GA), Events V.P. Agrawal (Airports Authority of Treasurer ACI hosts global events from which members can learn ) Reg K. Milley ( Regional from relevant guest presenters and other attendees, Ghanem Al-Hajri (Sharjah Airport Airports Authority-Canada) Authority, UAE) network with industry colleagues and do business. Fredrick J. Piccolo, AAE (Sarasota- HH Prince Turki Faisal Al Saud Manatee Airport Authority-FL) (General Authority of Civil Aviation, n Publications Saudi Arabia) Immediate Past Chairman One of ACI’s key objectives is to promote better under­ Dennis Chant ( Airports James C. Cherry (Aéroports de standing of the international standards and practices Limited) Montréal) that underpin our industry and that enable all of us to Zhiyi Dong (Beijing Capital Regional Advisors Co., Ltd) work more efficiently in a rapidly evolving environment. Africa Max Moore-Wilton ( That is why ACI produces a wide range of publications Chantal Lidji-Badinga (SA Aéroport de Corporation Limited), Chair that address global airport policies, standards and ) guidelines, industry statistics, operational surveys, Europe (7) Asia-Pacific Declan Collier ( Airport Kosaburo Morinaka (Narita analytical reports, briefs and position papers. Authority) International Airport Corporation) Michael Kerkloh (Munich International Europe n World Governing Board and management Airport) Geoff Muirhead (The ACI’s ultimate authority is the General Assembly where Juan Ignacio Lema Devesa (Aena, Airports Group) members come together each year. The ACI World ) Latin America-Caribbean Governing Board, which comprises 29 members, meets Yiannis Paraschis ( International Earl Richards (Airports Authority of Airport), Vice Chair Jamaica) at least twice every year, and is joined by regional Toncˇi Peovic´ ( International Miguel Southwell (-Dade advisors and the World Business Partner programme Airport) Aviation Department-FL) observer. The Board decides ACI policy and examines Ad Rutten () North America any matter not specifically referred to the Assembly. The Stefan Schulte ( AG) Larry Cox (Memphis International Executive Committee consisting of nine members super­ Airport-TN) Latin America-Caribbean (3) S. Graham (Savannah Airport vises the work of ACI between Board meetings. The two Philippe Baril (Corporación Quiport SA) Commission-GA) bodies are led by the Chair and Vice Chair of ACI. Jorge Lukowski (Aeropuertos Argentina The Director General, ACI’s principal staff officer and 2000 SA) World Business Partner Observer spokesman, is responsible for implementing World Héctor Navarrete Muñoz (ASUR, Jo Lary (Pavement Consultants) Mexico) policies as well as the administration of ACI. A number of directors and managers, covering the areas of aero- North America (8) political affairs and economics, ICAO liaison and environ­ Hardy Acree (Sacramento County Airport System-CA) ment, communications, facilitation and security, safety and technical and training report to the Director General.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 7 Message from the Chair of the ACI World Governing Board

By Max Moore-Wilton, AC

his year, Airports Council International (ACI) is celebrating 20 years of service to its members T as the global organization representing the world’s airports. Aviation is a dynamic industry and today’s airports are very different to the airports of 1991. The global security environment has altered dramatically, causing changes in airport operations that could not have been foreseen. There has also been strong growth with passenger numbers consistently outstripping the growth in global economic output. This has occurred across the globe – in the mature markets of Europe and North America, but it has been particularly striking through Asia, the East and Latin America. Across the world, airports are building larger facilities, V Max Moore- while new airports are being constructed in major Wilton: airports markets such as and India. Moreover, important are responding structural changes are taking place in the industry as dynamically to challenges. well, with the advent of private investment, the rise of low-cost carriers and new generation aircraft and information technologies. airports around the world are giving priority to improv­ Airports are responding dynamically to these many ing the services that passengers truly value and rely on challenges. Terrorist threats, natural disasters, wars, airports to provide. The success of this programme is political unrest, health pandemics and the tremendous evidenced by the fact that participation has more than financial challenges posed by the recent global econo­ doubled since it was introduced in 2006. Initiatives mic downturn all impact airport operations. Airports such as ASQ have been supported by the continued have responded to these challenges while always improve­ment of professional performance with ACI keeping sight of long-term priorities such as safety, training opportunities being established for all levels security and sustainability. One of our industry’s of staff development. strengths is its ability to manage through difficult While it is appropriate to measure progress and times while focusing on developing and implementing acknowledge achievements over the last 20 years, it is longer-term solutions. also important to note that ACI’s World Governing Throughout this sustained period of change, ACI has Board has adopted a series of strategic initiatives to earnt its reputation as the responsible voice of the meet the emerging and evolving needs of members. world’s airports. The pace and breadth of change in A key initiative has been to strengthen collaborative recent years makes it ever more important that the efforts with our industry partners and stakeholders. airport point of view is heard clearly and effectively by I specifically mention the International Civil Aviation decision makers, stakeholders and passengers. Organization (ICAO), the International Air Transport Association (IATA), the Civil Air Navigation Services n Initiatives Organisation (CANSO), government and regulatory A key element of ACI’s success has been the focus it agencies, and a host of aviation business partners, brings to the complex needs of passengers. Through particularly ACI’s World Business Partners. We intend programmes such as Airport Service Quality (ASQ), to improve communication and collaboration within

8 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Message from the Chair of the ACI World Governing Board

the ACI membership to coordinate ACI World and house experts at ACI World and ACI Regional Offices, Regional initiatives relevant to these other global both World and Regional Safety Committees, as organizations in order to maximize the opportunities well as the support of many global and regional facing our members. safety partners. Two further significant initiatives are underway within ACI. The first is the relocation of ACI World from n Performance Geneva to Montreal, a move which will consolidate our This is a practical and action-oriented agenda which I operations and strengthen our communication and am confident will generate renewed impetus for ACI’s coordination with ICAO, in particular. ACI can better global mission. The performance of the organization advance airport-specific requirements with a stronger over the last 20 years shows that it is at its best when it voice in the formulation of global standards and best focuses on assisting our members to strengthen airport practices. Ultimately this industry-wide collaboration, in business basics: diversifying revenues and strengthening conjunction with civil aviation representatives from all our financial stability; making best use of information countries, will produce further improvements in oper­ technologies to streamline passenger and shipping ational performance and service delivery. processes; harmonizing global security measures; The second initiative is the launch of a programme pursuing environmentally responsible improvements; to promote improvement in the industry’s safety benchmarking for customer service delivery improve­ performance. This programme, Airport Excellence ments; and preparing and training for emergencies and (APEX) in Safety, promotes compliance with global natural disasters. ICAO safety standards, implementation of safety With these positive perspectives and plans ahead of manage­ment systems and meeting national, regional us, I am confident that ACI will enhance its reputation and international auditing requirements. In March as a responsive and active association. My sincere 2011, the first major regional safety summit was held thanks to all of our members for their practical support in Marrakech and a pilot project was announced in and involvement in ACI’s initiatives. I believe that Togo. A major safety conference in Latin America later together we can look ahead with confidence to continu­ this year will launch the programme in that region. ing to achieve impressive results in the coming years. The programme has won endorsement from all con­ cerned stakeholders including ICAO headquarters and Max Moore-Wilton, AC is the Chair of the ACI World ICAO regional offices, the Flight Safety Foundation, in- Governing Board.

C The first major regional safety summit of the APEX programme was held in Marrakech.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 9 Message from the Director General of ACI World

By Angela Gittens

began my tenure at ACI in April 2008 attending the Aviation & I Environment Summit, marked by an unprecedented signing ceremony with chief executives representing each sector of the aviation industry expressing full commitment to reducing aviation’s carbon footprint. The first quarter of 2008 was a continuation of the robust passenger traffic growth airports had enjoyed in 2007. But shortly thereafter, worldwide events rocked our industry: the global financial market meltdown and ensuing economic downturn, the H1N1 virus pandemic, new security incidents on both the passenger and cargo sides of the business, the threat of new airport taxes, and a series of natural disasters created a downturn in many regions. Our need to manage the V unexpected has pushed airports to Angela Gittens: we see the focus on new solutions and new ways beneficial results to stabilize the business. Although of our advocacy change may have become a constant efforts in all key areas. in today’s world, our communities expect stable service provision and a sustainable contribution to local economic health. We see the beneficial results of our advocacy efforts in all key areas including safety, harmonized n Advocacy security standards, airspace and airport capacity manage­ The association’s efforts still fulfill the original man­dates ment, environmental responsibility, and a balanced regu­ of the founding members: gaining recognition for latory framework for airport economics and oversight. airport requirements and helping our members to Our efforts to heighten performance excellence at achieve performance excellence. Through our advocacy airports worldwide brought about a restructuring of our work, increasingly the airport voice is being recognized training programme with a wide array of new training and our message heard: airports are businesses not offerings that span hands-on skills development government agencies; we are entrepreneurial and through to the highest executive leadership programmes. capital-intensive; we seek a flexible business and regu­ Members continue to share their expertise, contributing latory environment in which to evolve; we need greater to course materials and guidance manuals. cross-industry cooperation to achieve operational In today’s airport dynamic, benchmarking and efficiencies; and we focus on delivering high-quality measurement have become staples. The philosophy that customer service. we can only improve what we can measure, has been

10 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Message from Angela Gittens, Director General of ACI World

embraced by the modern airport manager. The Airport Service Quality (ASQ) programme has grown exponen­ tially, a clear sign of the high value airports place on customer service delivery as a business strategy. Despite the increasingly competitive nature of the business, participants share analytical reporting in open data exchange forums, ensuring that the industry as a whole progresses on its consumer objectives. n Participation One of my main objectives has been to encourage greater member participation in the association – through committees and working groups, involvement in new initiatives, and the many surveys they complete I was fortunate to inherit the many accomplishments Z ACI is striving throughout the year. ACI has enriched the coordination of each of my predecessors at ACI. The industry to heighten between the ACI World team and the five ACI regions, continues to evolve, as we do at ACI. Looking to the performance excellence at creating a platform that achieves alignment of global future, we will pursue the best adapted solutions – airports and regional objectives providing maximum value for those that strengthen our hand for managing through worldwide. members. The new Airport Excellence (APEX) in Safety the bad times and those that foster long-term economic programme, which is being tailored to meet the needs stability for our industry. of each region, epitomizes this collaboration and will strive to ensure that all airports can meet inter­ Angela Gittens is the Director General of ACI World national standards. (www.aci.aero).

C ACI members come together each year at the General Assembly – the 20th was held in Bermuda in November 2010.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 11 Sydney Airport

Sydney, with its stunning natural Terminal. The upgrade provided more forecast to continue with Sydney Airport environment and beautiful harbour at its space with a new passenger waiting area, a handling 78.9 million passengers by 2029. centre, is Australia’s most popular tourist new customs hall and security screening A key part of this growth story is China, destination and last year more than 11.2 area, and an expanded range of retail and as Sydney is a very popular destination for million international passengers travelled food and beverage outlets. outbound Chinese tourists. The route through Sydney Airport. The development was part of a major development with China also reflects Sydney Airport is Australia’s national investment program that has seen more some fundamental strengths of the Sydney gateway and handles about 44% of the than A$700 million invested in new and market, as the city is home to about 55% country’s international traffic. The airport upgraded aviation infrastructure in the last of the population of Chinese-born people is conveniently located about eight five years. Some of the key projects have who live in Australia – so there is also a kilometres from the centre of Sydney, been: strong visiting family and friends base. meaning that visitors have quick and easy l Upgraded runways, taxiways and The growth in the Chinese market has access to tourism icons like Bondi Beach, aerobridges to ready the airport for the been very strong and is of increasing Sydney Opera House and the Harbour A380. , and importance to Sydney’s – and Australia’s Bridge. Airlines all now fly the A380 from – multi-billion dollar tourism industry. With an extensive international, Sydney The number of Chinese arrivals into domestic and regional network, Sydney l Construction of a A$100 million Sydney Airport has nearly doubled from Airport has more airlines flying to more runway end safety area on the east-west 147,148 in 2004 to 282,641 in 2010. destinations on more frequencies than any runway Sydney Airport will continue to invest other airport in Australia. In 2010 the l And innovative environmental projects in the new and expanded aviation airport enjoyed record passenger numbers like the water recycling plant which has infrastructure that will be needed to of 35.6 million – an average of 97,400 reduced the volume of fresh water used accommodate the increasing number of passengers a day. by 550 kilolitres a day. international visitors and those who wish To provide a better travel experience for The ongoing investment and expansion to travel by air within Australia. the growing number of international is needed to manage the increasing In so doing, Sydney Airport will deliver travellers, Sydney Airport recently number of passengers. In 2002 there were increasing benefits to the Australian completed the expansion and upgrade of 23.9 million passengers, while last year tourism industry and the Australian the departures of the International there were 35.6 million and the growth is economy more generally.

The Voice of the World’s Airports

By Mark Blacklock

ince the earliest days of commercial aviation bility of coordinating and establishing unified positions airports have maintained informal contacts and in matters of interest to the international airport X S began to set up national associations from the late industry, and communicating these positions to other AOC was set up in 1920s, but it was not until after World War II that they international aviation organizations and governmental 1948 and the first board members began to develop an international voice. bodies. AACC was granted observer status by ICAO in were: Bernard M. In January 1948, representatives of 19 US airports March 1971 and consultative status by the United Doolin (); J. Victor gathered in New York to form the Airport Operators Nations Economic and Social Council (UN/ECOSOC) in Dallin (), Council (AOC), while in 1950 a number of airports in May 1974. A permanent secretariat was set up in who was President; Europe set up the Western European Airports Geneva in 1972. James C. Buckley (New York); Claude F. Association (WEAA). AACC was seen as an interim solution pending the King (Cleveland); AOC was based in Washington DC and WEAA in creation of a truly unified global organization to repre­ Harry C. Brockhoff (St Louis); and . Each association sought to address common sent airports, but the issues involved in merging three Leander I. Shelley problems facing airports in their regions and lobbied for proud associations were difficult to surmount. It was (New York). the interests of their members. AOC widened its remit only in the 1980s that the situation began to change. XV when Aéroports de joined as the first non-US WEAA had been declining in relevance while AOCI A meeting of the AACI transitional member in 1958. and ICAA grew, and the three associations became two executive committee In 1962, the International Civil Airports Association when WEAA ceased operations at the end of 1985. in June 1991. Seated (ICAA) was set up with its base in Paris to offer mem­ Then, in May 1989, AOCI and ICAA set up a joint task from left to right: José Andrés de bership to all airports across geographical boundaries. force led by Clifton A. Moore ( Airports) to Oteyza (ASA- Meanwhile, AOC was expanding which was reflected in look at a merger. From the AOCI side the members were Mexico), George J. Bean (Tampa) and its name change of May 1966 to the Airport Operators George J. Bean (Tampa), Paul B. Gaines (Houston), Y. Lim Hock San Council International (AOCI). Grozbord () and Jack F. Moffatt (Federal Airports (Singapore CAA). By this time the need for airports to have a voice at Corporation, Australia). ICAA’s representatives were Standing from left to right: Alexander the International Civil Aviation Organization (ICAO) was Jean-Paul Beysson (Aéroports de Paris), Paul Genton Strahl, Jack F. becoming pressing. However, ICAO could not recognize (Geneva), June-Bong Kim (Korea Airports Authority) and Moffatt (FAC, Australia), Horstmar three separate airport associations so AOCI, ICAA and Horstmar Stauber (). Manfred Schölch was also Stauber (Frankfurt), WEAA agreed to form an umbrella group called the involved as a deputy for Horstmar Stauber. Rob den Besten Airport Associations Coordinating Council (AACC). The idea behind the merger was to streamline acti­ () and Oris W. Dunham Jr. Established in December 1970, AACC had the responsi­ vities, avoid duplication and maximize the use of scarce

14 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS The Voice of the World’s Airports

CX Atlanta Hartsfield (below) is the world’s busiest airport in terms of passengers and movements while Hong Kong (left) handles the most cargo. When ACI was founded in 1991, O’Hare was number one for passengers and movements while Tokyo Narita was number one for cargo. resources, drawing on the AACC staff and resources in Geneva as the nucleus of a new secretariat. The initial name approved for the unified organization was Airports Association Council International although it was soon to be changed (in 1992) to Airports Council International. The constitution of the new organization was approved by ICAA members at their 30th world con­ gress in Monte Carlo in September 1990 marking, in the words of ICAA President Lim Hock San (Singapore CAA), “the beginning of a new order of a united world airport organization, ever ready and willing to meet the challenges of the air transport industry ahead”. AOCI members approved the constitution the following month at their 43rd annual conference in Chicago, and AOCI Chairman Oris W. Dunham Jr (Dallas/Ft Worth) declared, “I believe the new worldwide organization will significantly enhance the ability of airports to effectively participate in guiding the global growth of aviation”.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 15 The Voice of the World’s Airports

AACC’s Executive Secretary, Dr Alexander Strahl, Meanwhile, major geo-political events – notably the became Secretary General of the new organization at first Gulf War and the break-up of the – the beginning of 1991, which was supervised by a were impacting the aviation industry. At the end of transitional Governing Board consisting of 28 members 1991, ICAO reported that global scheduled airline traffic nominated by AOCI and ICAA and chaired by George had declined for the first time since it started collecting Bean who had been the last AOCI Chairman. After a statistics. Setting up any new organization is a chal­ transition period during which the old structures were lenge; creating ACI against this backdrop was an even wound down, ACI became fully operational in October. greater one. At the inaugural General Assembly in New Orleans that In the hot seat as the first Director General was Oris month, delegates elected a new Governing Board for Dunham. ACI was initially structured into six regions: 1992-93 chaired by Lim Hock San. Africa, Asia, the Pacific, Europe, Latin America- ACI made an early mark at the ICAO Conference on Caribbean and North America. The former AOCI head Airport and Route Facility Management, which was held in office in Washington DC became the regional office for Montreal, 29 October-13 November 1991. ACI pre­sented 12 North America and the ICAA branch office in Brussels position papers and the bulk of the proposals won support. assumed the same role for Europe. Activities in the ICAO subsequently updated its guidelines on airport charges. other regions were run from the headquarters in

Timeline – Airport Openings and ACI Milestones

Year Airport Openings ACI Milestones 1991 Kuwait Airport reopens after the first Gulf War (March) and ACI set up and makes an early mark at the ICAO Conference on Airport rebuilds following occupation and looting. Shenzhen Airport and Route Facility Management. opens (October). 1992 Munich’s new airport replaces Riem (May). Following the 1991 conference, ICAO updates its guidelines on airport charges and announces its intention to liaise with ACI on environmental issues and congestion-related charges. ACI and IATA get closer on facili­ta­tion; ACI also works with the World Tourism Organization (WTO) on the issue. 1993 Former US Air Force base at Hahn is redeveloped as a second ACI and ICAO host first joint facilitation meeting. ACI Fund set up. airport to serve the Frankfurt region (September). 1994 Al Ain Airport opens in the UAE (March). Kansai Airport opens on ACI World Business Partner programme set up. ACI liaison office with an artificial island in Osaka Bay as Osaka’s international gateway ICAO opens in Montreal. Relocation of ACI Pacific regional office to leaving Itami for domestic flights (September). . 1995 Denver International Airport replaces Stapleton (February). Zhuhai ACI plays an active role in the ICAO Aviation Security (AVSEC) Panel and ICAO Sanzao International Airport opens (May). Macau International Panel of Experts on Air Navigation Services Economics. Airport opens (November).

Kansai opened in 1994. Denver International opened in 1995.

16 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS The Voice of the World’s Airports

Geneva until new regional offices were established in 1960s and 1970s when some government agencies Cairo, Caracas, Honolulu and New Delhi. began to corporatize their airports and run them as commercial enterprises. Then, in the 1980s, the British n Industry evolution airports operator BAA was privatized and a private After the 1991 downturn, global airline traffic recovered enterprise, albeit one supported by national and local and since then has only been deflected from its annual government, was created to build and operate Kansai growth path by the terrorist attacks of 2001 and econo­ International Airport in . mic storms in 2009. Overall, traffic has grown some ACI was founded as moves to introduce private two-and-a-half times since ACI was formed. As airports capital and commercialize airport operations acceler­ have developed to handle this growth, the way they do ated. was partly privatized in 1992 and several business has evolved significantly. other European airports followed suit, while airport While there have always been some private airports privatizations in Australia, Argentina and Mexico and some have long seen the importance of developing attracted worldwide interest from investors. Typically, non-aeronautical revenues, for many years the main privatization was accompanied by government regu­ gateways were run by municipal or national authorities lation of aeronautical charges, which put the focus on as a public service. This began to change in the mid- efficiency improvements and new revenues as a means

Timeline – Airport Openings and ACI Milestones

Year Airport Openings ACI Milestones 1996 General Santos International Airport replaces Buayan as the Launch of ACI World website and Airport World magazine. gateway for General Santos City, Philippines (July). ACI strengthens relationship with WTO. 1997 Milas-Bodrum Airport opens as a new gateway to western ACI’s Y2K compliance efforts begin. (April). 1998 Kuala Lumpur International Airport at Sepang opens to take over ACI presents five position papers at ICAO’s Committee on Aviation as the city’s prime gateway from Subang (June). In Hong Kong, Environmental Protection (CAEP). ACI recommends that ICAO consult with Chek Lap Kok replaces Kai Tak (July). Redevelopment of airports re the implementation and potential impact of satellite-based Gardermoen Airport as ’s gateway completed, Fornebu Communications, Navigation, Surveillance/Air Traffic Management closes (October). (CNS/ATM). 1999 Austin Bergstrom International, a redeveloped former US Air Force ACI organizes its first speciality conference and exhibition Greenport ’99. base, opens to replace Robert Mueller Municipal Airport, Hainan ACI provides key input for an Intergovernmental Panel on Climate Change Meilan International Airport opens, Cochin International Airport (IPCC) working group looking at aircraft emissions. opens (all May). Shanghai’s Pudong Airport opens to supplement Hongqiao (October). King Fahd International Airport (KFIA) at Dammam opens to replace Dhahran International (November).

The redevelopment of Gardermoen as Oslo’s gateway was completed in 1998. KFIA opened in 1999.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 17 The Voice of the World’s Airports

of developing an economically sustainable business enforcing stringent controls on liquids, aerosols and model. Indeed, airports, irrespective of ownership, have gels in hand baggage. And new screening standards become more inventive in generating non-aeronautical demand more space and staff. revenues and reducing costs by improving efficiency. Health issues ranging from pandemics such as They have also become more sophisticated in segment­ severe acute respiratory syndrome (SARS) and influenza ing their markets and focusing on their customers. A/H1N1 to localized concerns about foot and mouth The operational challenges facing airports have disease have impacted on airport operations, as have evolved too. The original key environmental issue was natural disasters such as forest fires, tsunamis and aircraft noise although there were also concerns about volcanic eruptions. emissions, fuel leaks and de-icing run-offs. Now there are far wider-ranging concerns and environmental n Working for airports sustainability is the aim. Throughout, airports have fulfilled their core mission: to On the security front, the changing threats mean serve their communities safely. And ACI has evolved that airports have constantly had to adapt by, for with and worked for its members – not just advocating example, introducing hold baggage screening – first for and providing a forum for discussion, but offering international and then for all flights – and more recently practical help and guidance.

Timeline – Airport Openings and ACI Milestones

Year Airport Openings ACI Milestones 2000 Hangzhou Xiaoshan International Airport and La Romana ACI plays a major role in ICAO’s Conference on the Economics of Airports International Airport open (both December). and Air Navigation Services (ANSConf 2000). 2001 Sabiha Gökçen opens as ’s second airport (January). Athens’ ACI celebrates its 10th anniversary with 550 members operating 1,400 Eleftherios Venizelos Airport replaces Hellenikon (March). Incheon airports in 170 countries and over 170 World Business Partners. ACI takes Airport opens as Seoul’s new international gateway (March). part in the AVSEC Panel following the terrorist attacks of 11 September. 2002 Cibao International Airport serving Santiago in the Dominican Relocation of ACI Africa regional office to Tunis. Republic opens (March). 2003 Former RAF Laarbruch at Weeze is redeveloped as a second airport Outbreak of SARS leads to ACI working much more closely with the World to serve the Düsseldorf region (May). Health Organization (WHO) and to the subsequent revision of the International Health Regulations (in 2005). 2004 Guangzhou closes its old airport and opens a new one with the Relocation of ACI Latin America-Caribbean regional office to Merida and same name Baiyun International (August). of ACI Pacific regional office to Hong Kong. 2005 Centrair International Airport opens on an artificial island in Ise Bay ACI organizes the first Airport Service Quality (ASQ) Conference and to take over from Komaki as Nagoya’s main gateway (February). announces the launch of the ASQ Survey Programme (commences 2006).

Incheon opened in 2001 with two runways (pictured) and has been steadily expanded. Centrair opened in February 2005.

18 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS The Voice of the World’s Airports

Initially, five standing committees (economics, Partners programmes. Indeed, collaboration with stake­ environment, facilitation/services, security and safety/ holders throughout the industry is central to ACI’s work. technical) were set up to monitor industry This anniversary publication seeks to give an over­ developments and their implications for airports, and view of ACI’s achievements with contributions from and help shape collective airport policies. Subsequently, a profiles of some of the key figures involved. ACI’s five separate IT committee was set up reflecting advances in regions – Africa, Asia-Pacific, Europe, Latin America- this field which are driving major improvements in Caribbean and North America are featured with messages efficiency and service. from the regional Presidents and profiles of selected ACI has developed a series of programmes and major airport redevelopments and greenfield projects. initiatives for members covering priorities such as safety, There are also messages from global partner org­ training, performance measuring and customer service, anizations ICAO, IATA, CANSO, ATAG and IFALPA, a while its Fund for Developing Nations’ Airports finances section on the move of the headquarters from Geneva training events for those least able to afford them. ACI to Montreal and a look ahead at what the next 20 years has also reached out to forge a relationship with might bring. airport-related companies and suppliers through first the Regional Associate and then the World Business Mark Blacklock is the editor-in-chief of ISC Ltd.

Timeline – Airport Openings and ACI Milestones

Year Airport Openings ACI Milestones 2006 ’s Airport takes over from Don Muang as Transitional merger of ACI Asia and Pacific regions; centrally managed from the city’s main gateway (September). Hong Kong. ACI wins the Flight Safety Foundation Airport Safety Award. 2007 Sihanouk Airport reopens as Cambodia’s third international Relocation of ACI Africa regional office to Casablanca. airport (January). 2008 Hyderabad’s Rajiv Gandhi International Airport takes over from ACI Asia-Pacific region officially merged. Begumpet as the city’s main gateway (March). ’s Bengaluru International Airport takes over from HAL Airport as the city’s main gateway (May). 2009 Enfidha-Hammamet International Airport opens as a new gateway Relocation of ACI Latin America-Caribbean regional office to São Paulo. to eastern Tunisia (November). 2010 Durban’s King Shaka International Airport replaces the old Durban Relocation of ACI Latin America-Caribbean regional office to Quito. ACI International (May). Dubai’s second airport, Al Maktoum General Assembly approves relocation of ACI World headquarters to International, opens for cargo operations (June). Montreal.

Bangkok’s opened in 2006. Enfidha-Hammamet International Airport opened in 2009.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 19 GMR Airports – Creating Marvels for Tomorrow, Today

In line with its tradition of delivering Rajiv Gandhi International can withstand Seismic Zone V large scale infrastructure projects Airport (RGIA), Hyderabad, earthquakes. GMR brought in the ahead of schedule, GMR Group, India developer’s capabilities besides the Bangalore-based infrastructure Ranked as the “No. 1 Airport in the engineering and electrical know­ development major, has, in less than world” by ACI’s Airport Service ledge, and most importantly, airport a decade, developed and is currently Quality awards for two years in specific IT Systems. managing four airports that are a succession (2009 and 2010) in the class apart. 5-15 million passengers per annum Male International Airport category, RGIA, Hyderabad, is (MIA), Male, Maldives Indira Gandhi International deservedly the most admired airport Mandated to manage and develop Airport (IGIA), New Delhi, in the subcontinent, and the first the airport for the next 25 years, India greenfield airport of the country, GMR Male International Airport Pvt. Air travellers are experiencing IGIA under the Public Private Partnership Ltd., will modernize the airport in a different league altogether with model. Developed and managed by terminal that is the gateway to the the opening of the New Integrated GMR Hyderabad International most picturesque and popular beach Passenger Terminal Building – Airport Limited (GHIAL), the airport holiday destination, the Maldives, Terminal 3 (T3). Developed by the provides passengers and airlines an located at the south-western tip of Delhi International Airport (P) efficient, safe, secure and customer India. MIA, the largest airport in the Limited (DIAL) consortium, T3 is focused airport. Maldives, is situated on the island cementing IGI Airport’s place among of Hulhule. The unique feature of the most modern and largest airports Istanbul Sabiha Gokcen MIA is that it also includes a sea- in the world. International Airport (ISGIA), plane port. One of the fastest grow­ Spread across 500,000 m2, Istanbul, Turkey ing airports in the region, handling Terminal 3 will be able to handle Inaugurated one full year ahead of 2.5 million passengers annually, the 34 million passengers per annum. schedule, ISGIA is the fastest new terminal at MIA is expected to With its opening, IGI Airport has growing airport in Turkey, with more handle 5 million passengers become the gateway to modern than 90% passenger growth in the annually, with 12 aircraft bays. India, and DIAL is poised to first year of operation of its new With these four airports currently transform IGI Airport into a major terminal. Completed in a record in its fold, GMR Airports is rein­ hub connecting domestic and 18 months, without compromising forcing the GMR Group’s deep international passengers, thereby on safety and quality standards, commitment in the airport infra­ giving India its rightful place on ISGIA has the largest earthquake- structure space, for the region of the global aviation stage. safe building that South Asia as well as Europe.

The Voice of the World’s Airports

Key Figures in ACI’s History

Dr Assad Kotaite – The View from ICAO were very constructive,” he says. “We consulted “There are three pillars of international civil them and they gave us their views.” aviation: ICAO, IATA and ACI,” declares Dr Assad At the time there were 16 Annexes to the Kotaite, who as an elder statesman of the indus­ Chicago Convention detailing Standards and try is both in a prime position to judge and played Recommended Practices (SARPs) covering all an important role in making ACI that third pillar. aspects of international civil aviation; and those If there is anyone who deserves the accolade of particular interest to airports were Annex 14 of elder statesman it is Dr Kotaite, whose career () and Annex 9 (facilitation). Annex has been dedicated to helping to develop a 16 (environmental protection) had been adopted modern air transport system based on inter­ in 1971, while Annex 17 (security) was adopted national cooperation. He first served on an ICAO in 1974 and Annex 18 (the safe transport of legal committee in 1953 representing Lebanon, dangerous goods by air) in 1983. became Lebanon’s representative on the Council As Dr Kotaite points out, it was – and in 1956, was Secretary General from 1970 to Dr Assad Kotaite. remains – highly important that ICAO takes on 1976 and went on to be elected for an unprece­ board the views of airports when amending dented 11 terms as President of the Council President of the Council, Walter Binaghi SARPs or setting new ones related to airport (from 1976 to 2006). Even in retirement, as explained that they would have to coordinate operations. But while creating AACC as a consul­ President Emeritus of the ICAO Council, he their views in some way in order to be given tative body for the three associations was a key continues to serve international civil aviation. observer status at ICAO. step forward, it was not the ultimate solution. “I am very pleased that the voice of the Thus the Airport Associations Coordinating For example, AACC always had to request airports – as ACI rightly defines itself – is now Council (AACC) was born in late 1970, and it permission to attend ICAO meetings rather than heard in the world,” says Dr Kotaite. He recalls duly gained ICAO observer status the following having an automatic right of participation. the days when there were three associations year. By this time Dr Kotaite had been elected “We said to them it would be far better to trying to speak for airports and how the then Secretary General. “Our dealings with AACC have one association and they would have our

Clifton A. Moore (1922–2002) featured a series of airside satellites containing occupied the post until his retirement in 1993 Clifton A. Moore joined the then Los Angeles boarding gates and lounges, which were linked and oversaw a second major redevelopment of Department of Airports (now Los Angeles World by underground moving walkways to landside LAX for the 1984 Olympic Games. Airports) as building superintendent in 1959. He check-in and baggage reclaim buildings. Moore served terms as President of ICAA, soon assumed additional duties as administrator Moore became Deputy General Manager of Chairman of AOCI and AACC, and led the AOCI/ for the redevelopment of Los Angeles the Department (which operated four airports) ICAA integration task force. He was also co- International Airport (LAX). The landmark design in 1966 and Executive Director in 1968. He author, with Norman J. Ashford and Martin

Clifton A. Moore. A panorama of LAX following the 1960s redevelopment.

22 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS The Voice of the World’s Airports

Key Figures in ACI’s History

full support,” continues Dr Kotaite. At first the George J. Bean (1924–2004) three associations were reluctant to consider a From 1965 to 1996 George J. Bean was merger, but after the dissolution of WEAA the Executive Director of the Hillsborough County remaining two were more receptive to ICAO’s Aviation Authority which operates four airports suggestion. While Dr Kotaite left it to AOCI and in Hillsborough County, Florida, USA, including ICAA to arrange the details of the merger, he Tampa International Airport. At Tampa he made his good offices available in the case of oversaw a major redevelopment which featured any difficulties. the first airport use of automated people movers The unification finally happened in 1991 and to link the main terminal with airside satellites. to honour his role Dr Kotaite was invited to Bean was active in US and international address the inaugural ACI World Assembly in New airport activities. He served terms as Chairman of Orleans in October 1991 as a keynote speaker. the American Association of Airport Executives, The immediate benefit of the creation of ACI AOCI and AACC, before becoming the first

was an improvement in terms of representation Chairman of ACI. George J. Bean. as the new association received a standing invi­ On Bean’s retirement in 1996, Tampa Inter­ X Tampa’s new terminal complex opened in April 1971 featuring the first airport use of automated people movers. tation to attend, as observer, ICAO Air Navigation national Airport’s Terminal Parkway was renamed They were built by Westinghouse Electric Corporation’s Commission meetings of interest and take part the George J. Bean Parkway in his honour. transportation division, which is now part of Bombardier. in the discussions. Dr Kotaite says that over the last 20 years ACI and ICAO have developed “a very smooth and constructive working relation­ ship”, and he is pleased that ACI is now head­ quartered along with ICAO and IATA in Montreal. Being close together will facilitate even closer consultation he believes.

Stanton, of a textbook on airport management called Airport Operations (John Wiley and Sons, New York, 1983). LAX’s former control tower (from October 1962 to April 1996) was dedicated the Clifton A. Moore Administration Building in 2005 in his honour. Arye Y. Grozbord (1931–1990) But for a tragic accident Arye Y. Grozbord would have been ACI’s first Chairman. He was Chairman of the Airports Authority (IAA) and prior to joining the IAA had been Director General of the Israeli Ministry of Transport. At the 43rd and last annual AOCI conference in Chicago, 21-26 October 1990, Grozbord was elected Chairman with the understanding that he would be the transitional Chairman of the new unified airports association upon the merger of AOCI and ICAA. Sadly he was killed in a road traffic accident just days later on 5 November. George J. Bean succeeded him Arye Grozbord addressing the last AOCI as AOCI Chairman. annual conference.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 23 The Voice of the World’s Airports

Key Figures in ACI’s History

Lim Hock San The last President of ICAA, Lim Hock San, was the first elected Chairman of ACI. ACI initially operated with an appointed transitional Governing Board chaired by George Bean. Elections were held at the inaugural General Assembly in New Orleans in October 1991 for a new board, and Lim Hock San was elected Chairman. Lim joined the Singapore Civil Aviation Authority in 1976 and rose to become Director General. During his time at the CAA, Singapore moved its main airport from Paya Lebar to Changi and developed into a major inter- Lim Hock San. Paul Genton. national hub. He was elected President of ICAA at the 28th annual congress in in Dr Paul Genton October 1988. As the Director General of When negotiations between AOCI and (1977-1993) and a member of the AOCI/ICAA ICAA started, Lim was particularly keen to integration task force, Dr Paul Genton was ensure that the interests of members in the closely involved in the formation of ACI. When developing world would not be neglected by he retired from Geneva he went on to an a new organization. One of the outcomes of important role in establishing the ACI Fund and his efforts was agreement to create what serving as its first Managing Director. would become the ACI Fund, which was Work to set up the Fund began in earnest endowed with some $400,000 from ICAA’s in 1993 and the first course was held in 1994. remaining budgets. Dr Genton explains that the idea was to However, Lim’s term at ACI was a short offer both theoretical and practical training one as he stood down upon leaving the Civil to airport staff from developing countries, and Aviation Authority in April 1992 to become he pays tribute to the airport executives who President and CEO of United Industrial gave up their time to lead training courses. Corporation. He stresses that the ethos was not just to Lim was succeeded as ACI Chairman by Jack give lectures but also to have full two-way F. Moffatt of the Federal Airports Corporation discussions between the course leaders and Singapore’s opened to airline traffic in of Australia. July 1981. the participants.

Dr Alexander Strahl – From AACC to ACI The aims of AACC, established in 1970, were to which had long yearned for a single voice As Executive Secretary of AACC and then present unified policies approved by the three representing airports with which they could Secretary General of ACI until his retirement in constituent airport associations, to further enter into dialogue. December 2003, Dr Alexander Strahl played a cooperation among them and, whenever agreed The AACC structure was simple and key role in ensuring that the voice of the world’s by the Council, to represent them in straightforward. It consisted of a nine-member airports was heard over three decades. He kindly international matters with worldwide aviation Council (three members from each constituent took part in a Q&A for ACI’s 20th anniversary organizations, particularly with ICAO, IATA and association) headed by a rotating Chairman, and publication. IFALPA. This new body, which was granted a small Geneva-based Secretariat, backed up by observer status by ICAO in March 1971 and ad hoc working groups of airport experts How would you describe the effectiveness of the consultative status by UN/ECOSOC in May 1974, entrusted with coordinating the associations’ AACC set-up and its operations? was well received by the aviation community, policies and drawing up position papers for

24 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS The Voice of the World’s Airports

Key Figures in ACI’s History

presentation at ICAO and other selected board and turn it into a credible representative international meetings. Representation at those body. Working with successive Chairmen and meetings was carried out by AACC’s Chairmen, Directors-General, we succeeded in a short Executive Secretary and/or airport experts, as period of time in raising the profile of ACI world­ appropriate. In view of AACC’s limited scope, wide and in getting results at the world level there was general consensus that this “light” which could not have been attained independ­ set-up worked well and was very cost-effective, ently by individual airports or a single region. but should not go on indefinitely. Prior to the establishment of ACI in 1991, the airport organizations that existed at the What were the principal objections to a full time together had fewer than 350 member merger of the then three airport associations airports, mainly in North America and Western (AOCI, ICAA, WEAA) in AACC’s first decade Europe. As ACI, we consolidated membership in or so? those two regions, and aggressively recruited While many airport leaders considered AACC new members in Africa, China, Vietnam, Central a necessary, but short-lived entity, a first step Asia, Latin America and the Caribbean, the leading to a single worldwide airport and , totalling over organization, others saw the Coordinating 550 members operating some 1,600 airports in Council as an end in itself. Although the latter Alexander Strahl joined AACC in 1972 and retired from 170 countries and territories by the time of ACI in 2003. view was shared by only a few airport CEOs, it my retirement. We established the Fund for was strongly supported by the then executives What immediate changes/benefits did you see Developing Nations’ Airports. We set up five of AOCI and ICAA, who jealously defended the when ACI was formed? world standing committees on economics, traditional historical roles of their associations The move from a loose grouping of two organi­ the environment, facilitation and services, and fought hard behind the scenes not to zations and a coordinating council to a single aviation security and technical/safety, which relinquish any of their activities, and ultimately effective worldwide body with an ambitious were instrumental in shaping ACI policies and disappear in a global airport organization. agenda went smoothly and expedi­tiously. The ensuring that the vital interests of airports are immediate changes/benefits I saw upon ACI’s safeguarded when new ICAO SARPs have been What finally eased the way to the merger of inception were twofold. At the internal level, adopted. We also launched numerous business AOCI and ICAA? there was tremendous satisfaction for most initiatives – most notably the World Business Following difficult and lengthy discussions, airports at belonging to and enjoying direct Partners programme in 1994 – and a series of a number of influential CEOs of major airports membership of a single global organi­zation well-attended speciality conferences and joint on both sides of the Atlantic and in Asia- capable of influencing international air transport ventures with ICAO and IATA, e.g. AVSEC World, Pacific came together to devise an acceptable policies and trends and facilitating communica­ which have boosted the organization’s finances, formula for the merger and overcome strong tion between airports on all conti­nents. The new as well as its visibility. reluctance of certain senior staff members. ACI also allowed all airports which had previously These achievements would not have been Over the years, this high-level group included, had dual membership of AOCI and ICAA to turn possible during my term in office without the but was not limited to, Clifton Moore (Los their backs on confusion, duplication, over­ remarkable work of a small group of some 15 Angeles), George Bean (Tampa), Robert lapping and the waste of time and money. persons – the staff of ACI HQ in Geneva and our Michael (Louisville), Oris Dunham (Dallas/Ft Externally, international and regional liaison office with ICAO in Montreal. I would like Worth), Paul Gaines (Houston), Jean-Pierre aviation bodies welcomed ACI as a first-rate, to take this opportunity of thanking them, Beysson (Paris), Rob den Besten (Amsterdam), reliable and respectable partner and very rapidly former Director General of Geneva Airport Jean- Horstmar Stauber (Frankfurt), Poul Andersen established close working relations with it Pierre Jobin and the many, many airport execu­ (), Paul Genton (Geneva), Lim Hock through ACI HQ and its regional offices. tives in all regions who supported us in making San (Singapore), June Bong Kim (KAA, Korea) ACI a force to be reckoned with on the inter­ and Vijay Mathur (IAAI, India). In the mid-1980s, What were the highlights of your career with ACI? national scene. I believe these achievements the process gained speed, with several key US In the same way as at AACC almost 20 years formed an excellent base on which successive ACI airports joining ICAA with the aim of shifting the earlier, I was again privileged to help build and teams have and will continue to build and view of its leadership in favour of a merger. lead a new organization, get it off the drawing strengthen the organization.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 25 The Voice of the World’s Airports

Key Figures in ACI’s History

A Message from ACI World’s Immediate Past Chair It is a great pleasure for me to congratulate Airports Council International on its 20th anniversary and a privilege to contribute to this commemorative publication highlighting the successes of this important organization. For the past two decades ACI has worked tirelessly with many valued partners around the world to fulfil its mandate. This includes promoting industry cooperation and maximizing airports’ contributions to the development of a safe, secure and viable aviation sector in a responsible and sustainable manner. James C. Cherry: ACI has worked tirelessly to fulfil its Niels Boserup: exchange of information has been used to During my two-year tenure as Chairman of global mandate. improve service and build better airports. ACI (2008-2010), we made excellent progress on responsi­bilities to better align them with mem­ A Message from ACI World’s Chair 2004-2007 all these fronts despite a very challenging bers’ needs. This has led to a vast improvement A lot of good people in the airport industry had economic climate. I am pleased to see that ACI in com­munication and cooperation across the the vision to create ACI 20 years ago. For the Chairman Max Moore-Wilton, Director General entire ACI organization, including between ACI first time airports could speak with one voice. Angela Gittens and other members of ACI’s World and the ACI Regions. Among the benefits There is no doubt that this has been the most capable management team are continuing to of ACI’s new regionalized model are a more important outcome. Suddenly the airport indus­ build on these achievements and strengthen optimized use of staff resources, a strengthening try had the muscle to negotiate with IATA, ICAO, ACI’s leadership role in aviation. of airport agility to respond to rapid industry the FAA, EU and other important organizations. Three accomplishments stand out: first, changes, and a broadening of the organization’s We gained influence. increasing ACI’s presence and influence at the effective reach. But when I look back there are other ele­ International Civil Aviation Organization (ICAO), There were of course many other challenges ments that have also been very important for me where global industry standards, policies and that ACI faced during that period. These included and many of my colleagues. ACI gave a lot of recommended practices are developed. Our initiatives to reduce our carbon footprint in the airport executives and specialists the chance to stronger relationship with ICAO, including face of climate change, explaining airport user come together at conferences, workshops and obtaining observer status, ensures that the role charges to a sometimes sceptical audience, and other occasions. of airports is better understood and our overall ensuring safety and security remain at the top of The exchange of information between influence in policy making increased. The our priorities. I feel honoured to have been called oper­ators from different parts of the world decision to relocate ACI World from Geneva to upon to contribute in some small way to this has been used to improve services and build Montreal this year is a direct result of this terrific organization. I want to take this oppor­ better airports. expand­ing and deepening relationship with tunity to again thank ACI board and staff mem­ If you have a problem in your airport, you ICAO and I believe will be of tremendous benefit bers, especially Angela Gittens, and our many can just pick up the phone or write an e-mail to in the years ahead. other partners for their remarkable dedication colleagues around the world and ask for help Second, ACI has fostered a much more and support. and inspiration. constructive working relationship with airlines All of us at Aéroports de Montréal welcome But airports should be competitors, so how and the International Air Transport Association ACI World to its new headquarters in Montreal. can you expect that they will help you? That is (IATA). This has resulted in a better appreciation We will continue to work closely with you to one of the amazing oddities in our industry; at among airlines of airport operations, business ensure even greater successes in the years ahead. the same time we can compete with each other models and special challenges and will serve to Happy 20th Anniversary and Long Live ACI! and help each other. I think that is fantastic. help ACI have its voice heard and better meet its My hope for the coming years is that it will objectives moving forward. James C. Cherry, Immediate Past Chair of ACI be possible to improve the cooperation between Third, we also laid the groundwork for a World, is the President and CEO of Aéroports de airports and airlines. Both as Chairman of ACI revamping of ACI’s constitution, roles and Montréal. and CEO of Copenhagen Airports, I strived to

26 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS The Voice of the World’s Airports

Key Figures in ACI’s History

establish better cooperation with the airlines. “It’s very important that the regions under­ Relations have improved but there are still some stand that the headquarters is working for them areas where they could be smoother. That and equally important that the headquarters should not be the case in the future. We have so pays attention to the problems of each region many common goals and very few areas with and finds a good compromise,” says Fleury. He difficulties that it is obvious that both sides have worked to improve that mutual understanding a lot to gain from better cooperation. and ensure smooth relations between the headquarters in Geneva and the regions. Niels Boserup was ACI World Chair 2004-2007 In terms of finance, by the time of Fleury’s and CEO of Copenhagen Airports 1991-2008. chairmanship ACI’s expanding activities and responsibilities were straining the organi­zation’s A Message from ACI World’s Chair 2000-2003 resources. He worked with the then Director The Airports Council International 20th anniver­ General, Jonathan Howe, to drive down costs sary is an opportunity for me and, may I add, for Dr Ghanem Al Hajri: visionary founders of ACI believed and develop revenues. “We had to pay a lot of that all airports of the world face similar challenges. all my colleagues to take a moment of contem­ attention to the budget,” explains Fleury, “but plation and see where we were and where we reliable services to sustain this growth would when I left the chair it was quite all right.” are heading with the air transport industry. not have been possible without the support of The Y2K software issue was a general problem The visionary founders of ACI believed that the local governments and well adapted facing the world at the turn of the millennium, all airports of the world face similar challenges regulatory frameworks for development. but the potential safety impact was probably with their partners and clients, while at the same I do believe that all airports can truly benefit greatest for the aviation industry. The wide time they all share one mission of providing the from the fruits of ACI by exchanging experiences range of companies and organiza­tions involved highest level of safe and innovative services to and learning from each other. Our hopes should led to initial difficulties with overlapping efforts the airline sector. This vision paved the way to be as high as our goals. Happy 20th Anniversary so Fleury prioritized coordination. “It was a real the inevitable establishment of ACI. to ACI and all its members. success,” he says. “We had no problems at all Our industry has faced many challenges because we did a lot of work in the airports, in during the last two decades (such as the Dr Ghanem Al Hajri, ACI World Chair 2000-2003, ATC and in communications, and all that financial crisis, global pandemics and new is Director General of Sharjah Airport Authority. coordinated with ICAO and the governments.” security requirements). Throughout, ACI has In closing, Fleury highlights the work of the addressed these issues side-by-side with the An Interview with ACI World’s Chair ACI Fund of which he was the first Chairman, international aviation organizations IATA and 1998-1999 serving until 2000: “ACI is a great family and the ICAO, and we have been able to come out “It was a great challenge to build one airports Fund is a good example of something very stronger and move on to a new era. organization by merging AOCI and ICAA, and step All ACI members of the different regions by step, year after year I think all of us together around the world, with their unique diversities and did a great job,” declares General Jean Fleury. characteristics, have been able to stand as one. “For me to be Chairman of ACI was a great Moreover, we have been able, through the various experience. When you work with people in the ACI specialized committees, to identify the future right way you become friends and it is certainly challenges and respond proactively to them. something wonderful that we were in an ACI with the help of all its members has been industry where we were all friends. We were able to develop the role of airports as sources of sharing the same problems, we were sharing our revenue generation for their local and regional experiences, we were sharing everything – and economies by emphasizing innovative methods of competing too!” improving the services and facilities of airports. Asked about the key challenges he faced The Middle East region has seen tremendous during his chairmanship and how they were growth rates in both passenger and air cargo addressed, Fleury highlights three: relations traffic during the last two decades. Building up between ACI World and the regions, ACI World’s General Jean Fleury (left) is seen here with Dr Ghanem the market and creating the demand with finances and the Y2K software issue. Al Hajri (right) at the 1999 ACI World General Assembly.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 27 The Voice of the World’s Airports

Key Figures in ACI’s History special that takes into account those who are less fortunate.”

General Jean Fleury was ACI World Chair 1998-1999 and Chairman of Aéroports de Paris 1992-1999.

An Interview with ACI World’s Chair 1996-1997 “Issues facing the industry today are certainly not those we were facing 14 years ago when I was in the chair, and the proof of ACI’s success is that the organization has been able to evolve to meet these new challenges,” says Paul Gaines. Paul B. Gaines: proof of ACI’s success is that it’s been Jack F. Moffatt: ACI’s formative years required significant Gaines was elected to the chair at a period in able to evolve. effort, patience and goodwill from all participants. which ACI was moving from what he calls its who for the most part held a common goal allow­ The key challenges were to quickly establish “infancy” to the “pre-teenage years”, and noted ing for the opportunity to reach an accommodation and settle the organization into its new over- that at first it was difficult to get the member­ship to for the benefit of the organization.” He noted a arching administrative and policy development accept that the great efforts made to merge AOCI lagniappe (bonus) was making so many new role and as the focal point for articulating and and ICAA were not the end game but in fact a start. friends during this process. promoting a single airport view in international “The organization was going to change as A challenge of a different kind was recruiting forums. Initially, the Board reporting arrange­ the climate we operated in changed and we had ACI’s second Director General as Oris Dunham’s ments for the Standing Committees and, conse­ to make sure there was sufficient flexibility to term came to an end. Gaines, with the support of the quently, the translation of ACI’s vision into allow this,” he explains. “Depending on the Executive Committee, directed the process which practical achievements, proved to be cumber­ mem­ber and the region there were different saw Jonathan Howe taking the DG role in 1997. some. A re-structure improved the timing for expectations­ and the focus of not just my efforts Summing up, Gaines stresses that with pro­cessing, amendment and adoption of Stand­ but those of the Executive Committee, the Board limited resources it is important for airports to ing Committee working papers by the full Board. and the Secretariat was to reach the compro­mises focus them and to speak with one unified voice Both AOCI and ICAA had commercial needed for the members to coalesce around the through ACI, while recognizing it is an organi­ structures in place with consultants, suppliers, common goal of a world airport organization.” zation that will continue to evolve. “The organi­ vendors, advertisers and concessionaires which Managing expectations is a vital leadership zation is still a work in progress,” he declares. supplemented the membership fees required to skill and Gaines devoted a lot of time to meeting support their individual regional office activities. members and listening to their concerns and Paul B. Gaines was ACI World Chair 1996-1997 Some of these commercial arrangements issues. “Remember, in a trade organization there and Director of Aviation for the City of Houston overlapped with the proposed activities of the is no such thing as a unanimous view on policy 1982-1998. Subsequently he set up an indepen­ headquarters organization. There were tensions direction,” he points out. “When you are dealing dent consulting practice which he currently in that area which prevailed for some years and with such a diverse group of managers from actively pursues. He is the 2009 recipient of were finally tempered over time by negotiation. around the globe everybody has different views ACI-NA’s prestigious William E. Downes Award. In addition there was some sensitivity regard­ and needs. Unfortunately members are not ing the establishment of the World Business going to get everything they want so reaching a A Message from ACI World’s Chair 1992-1995 Partners programme in 1994, princi­pally because satisfactory compromise where the membership ACI’s formative years required significant sales it raised the prospect of Business Partners being is comfortable and supportive of the strategic effort, patience and goodwill from the member­ induced to switch their support from regional policy and goals was an interesting challenge.” ship, the Regional and World Boards and in conferences and forums to those promoted at the It was a test Gaines addressed with gusto. “I particular between management and staff at World level. Ultimately, there was no reduction of found it really rewarding that I was able to meet both the World and Regional levels. There were Business Partner support at the regional level and discuss the issues with so many different concessions required by all partici­pants with the and the issue disappeared from all agendas. members from different cultures around the most difficult area being the initial staffing I think that we completed the first phase of world,” he says. “They were all genuine people impacts on both sides of the Atlantic. our “settling in” with the establishment of the

28 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS The Voice of the World’s Airports

Key Figures in ACI’s History

ACI liaison office in Montreal during 1994. That initiative signalled to IATA and to ICAO that we had arrived and I recall with pleasure the congratulations and the warmth of Dr Kotaite’s remarks at the welcoming luncheon. It is a credit to all involved that we created a single airports association with a mandate to represent the interests of all airports in international and national forums as the third leg of the world’s aviation/airport operational, regulatory and policy development partnership.

Jack F. Moffatt was ACI World Chair 1992-1995 and Chief General Manager, Operations (1990- 1995) and CEO (1996) of the Federal Airports Corporation of Australia. Subsequently he held a The opening of the ACI ICAO liaison office in 1994 marked the deepening of the relationship between the two organizations. Pictured at a meeting in Montreal in the front row are: George J. Bean, Jack F. Moffatt, Dr Assad Kotaite variety of roles including Chairman of Australian and Philippe Rochat (then ICAO Secretary General). In the back row from left to right: Vijay K. Mathur (IAAI-India), Paul Airports Ltd (1997-2005). B. Gaines, Alexander Strahl, José Andrés de Oteyza and Oris W. Dunham Jr. The Voice of the World’s Airports

Key Figures in ACI’s History – The First Three Directors General

1991–1997: Getting the Organization Up and Running Oris W. Dunham, Jr describes himself as a “people” person. This skill served him in great stead as ACI’s first Director General, when he travelled around the world meeting airport representatives and reaching out to other stakeholders in the aviation industry. Dunham started his career in the airports business as night supervisor at -Tacoma International Airport and rose to become Director of Aviation for the Port of Seattle. He moved to the Los Angeles Department of Airports as Deputy Executive Director reporting to Clifton A. Moore, and then to Dallas/Ft Worth Oris W. Dunham, Jr. Jonathan Howe. International Airport as Executive Director. Dallas/Ft Worth along with other major US Washington DC, while Europe was developed airport management; however I believe I was the airports was a member of both AOCI and ICAA, from the ICAA branch office in Brussels. only active pilot to direct ACI. and Dunham was acutely aware of the However, a lot more work was needed to set up I succeeded my good friend Oris Dunham duplication of effort in having two associations the Africa, Asia, Pacific and Latin America- whom I had known for many years. Oris had rather than a unified body. As Chairman of AOCI Caribbean regions. The ACI Fund for Developing done a magnificent job of integrating the from September 1988 to October 1990, he was Nations Airports was also established. various pieces of the predecessor associations closely involved in their merger. “And, of course,” continues Dunham, and putting ACI on an equal footing with other “The devil was in the detail,” he says, “the “increasing our influence at ICAO was a core organizations gaining full observer standing at regional set-up, the committees, the location of part of the mission.” He explains that Aéroports ICAO. However, this was tempered by occasional the head office.” He was also involved in the de Montreal offered valuable assistance in differences with the regions. Fortunately we search for a Director General, sitting on the supporting ACI’s ICAO liaison office as the new were blessed with an ACI Board made up of panel which carried out interviews in Asia, organization built on the work of AACC in airport directors who were very supportive of Europe and North America. In the end, the rest making the voice of the world’s airports heard in our comparatively young organization. Possibly of the panel decided he would be the best the ICAO decision-making process. my greatest regret is that we were never person for the job and persuaded him to leave During his term of office, Dunham completely able to resolve some of the Dallas/Ft Worth to join ACI full-time. established ACI very firmly on the global stage differences despite good faith efforts by all. Dunham started work in Geneva in with a key role in the development of a strong One of ACI’s biggest concerns in 1997 was September 1991 on a five-year contract. “One of and efficient aviation industry. Indeed, his work its finances. At that time the largest source of the challenges in the early days of ACI was in getting ACI up and running successfully was revenue were its membership dues paid in Swiss communication,” he says. It was important to a hard act to follow, and his contract was Francs and thus subject to the fluctuations of the explain to existing members and all industry extended into 1997 to allow more time to find currency markets. Because of this I embarked on partners how the new organization was going to a successor. an aggressive campaign to diversify our sources work, and to encourage new members to join. of income. The first was the World Business Indeed, Dunham spent up to two-thirds of his 1997–2002: Reflections of Jonathan Howe Partners programme begun under Oris’s time travelling, and he pays tribute to the team I came to ACI from a Washington DC law firm stewardship. I had learned at NBAA that the at the secretariat in Geneva, led by Secretary where I had been a partner specializing in suppliers of products to our members, who General Alexander Strahl, who ran things aviation matters. Prior to that I had managed a joined NBAA as associate members, were a smoothly while he was on the road. Washington-based trade association (the lucrative source of revenue. The same rationale Setting up the regional structure was National Business Aviation Association – NBAA) applied to suppliers of goods and services to the another challenge. North America essentially and spent 23 years with the FAA. Unlike the airport community – thus the name World took over the AOCI structure and base in other directors general I had no experience in Business Partners. We provided publications,

30 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS The Voice of the World’s Airports

Key Figures in ACI’s History – The First Three Directors General

opportunities to participate in ACI conferences initiative. That initiative included the Airport Exe­ with presentations and displays as well as cutive Leadership Programme, the establishment involvement in ACI’s Governing Board. This in of learning centres in all regions, and a catalogue turn greatly increased the paid attendance at of e-learning options. Through an innovative ACI conferences and other sponsored events partnership worked out with ICAO, the Airport which themselves became a significant Management Professional Accreditation Programme contributor to revenue. Finally, we turned the (AMPAP) was established, offering international expense of an in-house magazine to a new accreditation jointly by the two organizations. source of income through a contract with a New shocks came to global aviation, and ACI London-based publisher for ACI World. By the was called upon to form a new alliance with the time I left ACI nearly half of our revenue was World Health Organization in Geneva to respond from non-membership sources and we had one to the spread of avian flu and, later, concerns million Swiss Francs invested as reserves. about a possible swine flu pandemic. My philosophy has always been that the Responding to the increasing commercial leader of an organization should be seen and Robert J. Aaronson. focus of the airports industry, ACI became an available to its members and constituents. advo­cate of customer service excellence. ACI Time behind a desk does not accomplish this 2002–2008: Reflections of Robert J. offered members the Airport Service Quality so I spent a great deal of time visiting airports, Aaronson (ASQ) global survey that strongly supported speaking at meetings and conferences, and Several months after the terrorist attacks of 11 benchmark­ing and improve­ment programmes meeting with government officials involved September 2001, I was asked by the ACI World and also could help reduce costs. This service in airport regulation. In this connection I Governing Board to accept the position of quality initiative was further broad­ened and should add that we greatly increased our Director General with the mandate to provide became the norm for airports globally. involvement with ICAO and IATA as well as strong leadership to the airports industry and As the green movement became a major poli­ other inter­na­tional organizations such as the organization. Airports would have to regain tical and social force, airports sought strengthened CANSO and ECAC. their footing, and re-establish and revise their leadership from ACI. We became one of the major From time to time the idea arose that the business models within a new security-driven contributors to the industry-wide Air Transport ACI headquarters be moved to Montreal to be paradigm. Strong cooperation with airlines, Action Group (ATAG), producing the annual physically closer to ICAO. There were a number governments (mainly through ICAO), air traffic Aviation & Environment Summit and unprece­ of reasons why we chose not to. First, Geneva management and other partners would be dented cooperation and joint efforts across ind­ was the home to many international organiza­ essential. ACI’s Board wanted the organization ustry lines. These efforts gained acceptance for, tions including both IATA and CANSO whereas to assume a global position that would afford and enhanced, the leading role of aviation – as only ICAO was in Montreal (ECAC was in Paris). airports an “equal place at the table”. compared with other industries – in respons­ibly As the site of the original League of Nations With the support of outstanding security, meeting 21st century environmental objectives. Geneva had always been a truly international operational and technical expertise provided by Other member needs were met through city. Likewise with a Montreal-based represen­ airport members, ACI’s services and represen­ta­ joining together with strong commercial entities tative and the ability to easily attend ICAO spon­ tion assisted in the steady recovery of the ind­us­ to provide a range of valuable conference sored events (many of which were held in places try. This led to other challenges for ACI. A new, opportunities such as the annual Airport other than Montreal all around the world), we far-reaching ACI Strategic Plan was adopted by Business and Trinity Forum event. could respond just as quickly. Another consider­ the World Governing Board in the fall of 2004. All in all, the six years during which I served ation was that with an American Director Growth would resume and it became clear as Director General proved to be replete with General and a Canadian Headquarters ACI might that the airports industry needed a broad- great challenges for airports and ACI. The org­ lose some of its international identity. ranging training programme to assist airport ani­zation succeeded in meeting the expanding Finally, I would be remiss if I did not acknow­ management successions and to strengthen needs of its members. This was achieved ledge the tremendous help both I and ACI professionalism and effectiveness of staff through the partnership of the World Governing received from Secretary General Alex Strahl and (including building the capacity to “do more Board and staff and members’ generous contri­ his “institutional” memory. I could not have with less”) throughout airport organizations. bution of expertise, joined with cooperation and succeeded without him. Accordingly, ACI launched a Global Training collaboration with other aviation sectors.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 31 Avinor among the best in Europe

Avinor’s airports are among the to improve results that has best in Europe with regard to contributed with NOK 121 million regularity and punctuality. At the ($22 million). This work will same time the operating income continue in the years ahead,” says increased by 7% in 2010. Falk-Petersen. Punctuality improved for the Avinor’s investments in fourth year running, and was commercial products at the airports at 89.2% in 2010. Regularity has led to the income from these was 97.4%. activities increasing more than traffic “Due to good preparation for income. This allows Avinor to winter conditions, we were spared finance all operations without the major problems the snow caused government contributions. at many other European airports in the period before Christmas last year. Leading position At the same time, both we and our Avinor’s air navigation services is customers consciously work toward preparing for a new competitive maintaining and improving punctu­ Dag Falk-Petersen, Avinor’s Chief Executive reality in airspace in line with the ality and regularity further,” says Officer. Single European Sky programme. Avinor CEO, Dag Falk-Petersen. In connection with this, Avinor has Oslo Airport Gardermoen and how dependent Norwegian trade chosen to take the lead and parti­ Airport Sola both received and industry and the population at cipate in a number of projects, in awards for being the most punctual large are on a good and well- order to influence future develop­ airports in 2010 within their functioning aviation service. Stage 1 ments in Europe. “Avinor’s air particular categories in a survey of the terminal development, which navigation services division aims carried out by Flightstat.com. is to be completed in 2017, will to achieve a position as the fore- increase capacity from the current most provider of air traffic services Growth in passenger figures 20 million annual passengers to in Northern Europe,” says — despite volcano eruption 28 million. Falk-Petersen. Despite the ash cloud from Iceland in the spring of 2010, traffic to and Strong result Environment and climate from Avinor’s airports increased by Avinor’s operating income in 2010 Norwegian aviation is responsible 4.3% to 40.1 million. Oslo Airport was NOK 7,871 million ($1,455 for 2.1% of the total greenhouse Gardermoen experienced a traffic million). This is an increase of gas emissions in . Within increase of 5.2% in 2010 – but 7% over 2009. At the same time the framework of the joint project barring the volcano’s eruption, the company had a result after “Sustainable Aviation” the aviation growth would probably have reached tax of NOK 1,008.1 million industry in Norway is working to around 8%. “This merely empha­ ($186 million). reduce emissions. “Aviation is taking sizes the importance of the ongoing “The strong result is of course environmental and climate development of terminal capacity at related to both the increase in traffic challenges seriously, but Avinor Oslo Airport Gardermoen,” says and higher commercial income. would also welcome a broad debate Falk-Petersen, who points to the fact However, the company has also on the challenges we are facing,” that passenger figures demonstrate implemented an internal programme Falk-Petersen concludes. congratulations! Avinor would like to congrAtulAte Aci on its 20th AnniversAry.

Avinor AS owns and operates 46 Airports and Air Navigation Services in Norway

www.avinor.no Message from the President of the ICAO Council

By Roberto Kobeh González

he 20th anniversary of the creation of ACI sym­bolizes the T power of dialogue and cooperation among international organizations dedicated to serving the world community by ensuring that indivi­duals and enterprises everywhere can count on the highest levels of safety and efficiency in air transport operations.

V As the United Nations agency Roberto Kobeh mandated to promote the safe and González: ACI has been a orderly development of international most effective civil aviation throughout the world, ambassador for ICAO sets standards and regulations the world’s airports. necessary for aviation safety, security, effici­ency and regularity, as well as for aviation environ­mental protection. It also acts as the assist States in adapting and strengthening their forum for cooperation in all fields of civil aviation respective national regulatory legislations, within the among its 190 Contracting States. context of a globally-harmonized and integrated set of To effectively carry out its mandate, it must be able policies and regulations. to count on the experience, the expertise and the I have been privileged to sit on the Council of ICAO opinions of all components of the global air transport since 1998 and to serve as its President for the past five system to complement the contribution of civil aviation years. This has allowed me to appreciate first-hand the administrations of Member States. commitment of ACI leaders and representatives to For the past 20 years, ACI has been a most effective continually expand the productive relationship between ambassador for the world’s airports in the wide range our two organizations. of ICAO conferences, committees, panels, study groups We have a solid foundation to build upon as we and similar fora. As an official observer in the head into one of the most intense and demanding Organization’s Air Navigation Commission, the principal periods in the history of air transport. ACI’s decision to body concerned with the development of technical and move its headquarters to Montreal, literally across the operational standards, it has played an invaluable role street from ICAO, will make for even more personal, in the deliberative and decision-making process of ICAO responsive and productive communications between in matters relating to airports. our respective officials. As critical, ACI has been an effective agent of The future of air transport is as bright as it is change. The three inter-related phenomena of demanding. Together with other international organi­ liberalization, globalization and privatization have zations, ACI and ICAO can look forward to writing the progressively transformed the air transport industry. next exciting chapter in the history of international civil Every step of the way, ACI effectively interpreted and aviation, in a spirit of friendship and collaboration. communicated the challenges for airport operators in managing these global forces. Roberto Kobeh González is the President of the This exchange of views enhanced the focus and Council of the International Civil Aviation Organization relevance of ICAO air transport policies formulated to (www.icao.int).

34 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Message from the Secretary General of ICAO

By Raymond Benjamin

he 20th anniversary of ACI is an opportunity for me to thank our airport colleagues for their unfailing T commitment to a partnership that has considerably enhanced global air transport and will contribute to further improving the safety, security and overall sustainability of international civil aviation. Safety is everybody’s business and remains our top priority. In a context of sustained growth in traffic, reducing the accident rate worldwide is paramount. Because more people die from runway safety- related events than any other type of accident, we will concentrate on significantly reducing runway excursions and incursions. Our strategy also calls for States to strengthen their national safety programmes, through such actions as improved monitoring and oversight systems, application of recommendations from ICAO safety audits and implementation of safety management systems throughout their civil aviation infrastructure.

Security for airports is particularly consequential. C Reactions to real or attempted acts of Raymond Benjamin: safety inevitably impose additional layers of countermeasures is everybody’s that slow down operations, aggravate passengers and business. increase costs to regulators, airports, airlines and, ultimately, users. aviation system that is as safe and secure as possible, Our approach lies in the Declaration on Aviation they want to enjoy their travel experience, and they Security adopted unanimously by the 37th Session of want flights to be environmentally sustainable. the ICAO Assembly in the fall of 2010. It builds on four ACI has always been a solid contributor to meeting pillars: enhanced screening technologies to detect these objectives as an essential member of the world prohibited articles, strengthening international aviation community. standards, improving security information-sharing and I salute the deeply committed team of individuals providing capacity-building assistance to States in need. who gave birth to ACI and later shaped the organi- As with safety and security, minimizing the impact of zation in its formative years. I continue to count on the aviation on the environment requires global solutions enthusiasm and professionalism of the current ACI and actions. Again, this was captured by a Resolution of personnel as we collaborate in ensuring the overall the 37th Assembly which, although adopted with a sustainability of global air transport. number of reservations, made ICAO the first United Let this 20th anniversary of ACI be a reaffirmation of Nations agency to lead a sector in the establishment of our common dedication to working together in

a globally-harmonized agreement for addressing CO2 providing the enormous economic, social and cultural emissions. For airports, the accent is placed on reducing benefits our world has come to value and depend on. noise levels for surrounding communities. These are our objectives and they reflect what our Raymond Benjamin is the Secretary General of the global society requires and expects. People want an International Civil Aviation Organization (www.icao.int).

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 35 ACI 20th Anniversary Message from IATA

By Giovanni Bisignani

ongratulations to ACI on 20 years of representing the world’s airports. C Airlines and airports are partners in a complex value chain that supports 32 million jobs and $3.5 trillion in economic activity. We face many issues in common. Cooperation is the key to our joint success. An anniversary is a time to reflect on past successes. But more importantly, it is an opportunity to look ahead. Aviation’s core promises are safety, security and environmental responsibility. On safety, the industry’s history of cooperation has made air the safest way to travel. Over the last decade alone safety has improved by an impressive 42%. In V 2010, the accident rate for Western-built jet aircraft Giovanni Bisignani: airlines and reached an historic low of one accident for every airports are 1.6 million flights. Even this impressive record must partners in a be improved on. The goal is zero accidents. complex value chain. Runway accidents still account for about a fifth of all accidents and ground damage is at least a $4 billion burden on the industry. Going forward these are two noise footprints continue to reduce, thanks to the critical areas for continued cooperation and coordinated “balanced approach”, which IATA, ACI and others have efforts. We worked with ACI to develop the IATA Safety supported through ICAO. This success was an essential Audit for Ground Operations (ISAGO). Today 45 govern­ component of the industry’s licence to grow. ments and airport authorities have mandated or Today the focus is on global warming and carbon endorsed ISAGO. We count on ACI’s leadership in pro­ emissions. Working through the Air Transport Action moting this global standard among the world’s airports. Group, ACI and IATA are committed to the most Security is an equally important challenge, but with ambitious climate change mitigation programme of any a very different history. Airlines and airports have been industrial sector. Aviation will improve its fuel efficiency challenged over the last decade to implement uncoordi­ by an average of 1.5% annually to 2020, cap net nated government measures to deal with the evolving emissions from 2020 with carbon-neutral growth and security threat. The security experience at airports has cut net emissions in half by 2050 compared to 2005. left an indelible and unpleasant memory with many of The industry has been commended by the UN Secretary our customers. The checkpoint process must change. General Ban Ki-moon as a role model for others to IATA’s vision is for a checkpoint of the future that follow. Now the joint leadership of the industry – combines intelligence with the best of technology. including IATA and ACI – must deliver. Passengers would be checked based on risk-levels while walking uninterrupted though “tunnels of technology” n Partnership which screen travellers for prohibited items without The partnership of airlines and airports exists in the stopping, stripping or unpacking. We are already context of global business. The partnership must be working with ACI through ICAO on design, testing sustainably profitable for both sides. and implementation. Nearly $50 billion in losses over the last decade Also on the list is the industry commitment to the forced many airlines into survival mode. This highlighted highest levels of environmental responsibility. Airport the natural tensions that exist between airlines and

36 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ACI 20th Anniversary Message from IATA

airports. But it was also an opportunity to rebuild our n Innovation and leadership relationship with many airports with a focus on cost Aviation is a dynamic and exciting industry. Shocks and efficiency. Working with airports around the world we crises have dominated the industry’s agenda in the new have achieved savings of $8.4 billion in airport user millennium. These tested the industry’s mettle. We rose charges since 2004. These efficiencies have made both to the challenges and implemented change. Through­ airports and airlines more competitive. out, we continued to supply the life-blood to today’s It is not just about the bill at the end of the month. global economy by safely transporting 2.4 billion people How airlines and airports work together to get travellers and 40 million tonnes of cargo. and cargo through the airport and onto planes impacts Over the two decades since ACI was founded, the bottom line of both. IATA’s Simplifying the Business cooperation with IATA has driven significant change (StB) programme is a good example. ACI helped to dev­ based on global standards. This made the value chain elop the recommended practices. Today, the programme stronger and safer. The future will certainly bring the has the potential to save the industry $18 billion need for even more change – change that we have not annually by improving efficiency and convenience. yet even imagined. We look forward to working closely Common-use kiosks, barcoded boarding passes and with a continuously strengthening ACI that shares a e-ticketing started a revolution in travel. StB’s Fast Travel common vision for an industry that is even safer, more programme is now taking self-service even further into secure, greener and sustainably profitable for all the travel experience and giving passengers control over participants. their bags, boarding, re-booking and more. Working together to bring greater efficiency to the intertwined Giovanni Bisignani is the Director General and business processes of our members should be a CEO of the International Air Transport Association continuous focus of the IATA-ACI relationship. (www.iata.org).

C IATA is working with ACI to improve efficiency and customer service.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 37 Vienna Airport

For Vienna Airport, 2011 has picked This picture is likely to continue regional carrier has up where last year left off. Passenger with the bright prognosis for begun flights to Dresden, while the numbers are running 5.5% above economic growth in and newly-launched People’s Vienna 2010 levels with more than many Central and Eastern Line started services to Altenrhein in 4.1 million coming through the European economies for this year . Leisure carrier airport’s doors over the first three and in 2012. arrives at Vienna for the first time months alone. Here the airport benefits from with four weekly flights to It builds on the recovery seen in Vienna being the Central European , while 2010 during which Vienna Airport base for around 300 multi-national partner TAP Portugal is resuming its enjoyed above average growth of corporations, while about 30 Vienna-Lisbon connection. In June 8.7% in handling 19.7 million international organizations have their will resume flights passengers, returning to pre- headquarters in the capital. Vienna to Baghdad after more than 20 years, recession highs. The airport is on is an economic gateway into the East while NIKI continues to expand its track to handle more than 20 million with a population of 15.8 million operations at Vienna. More services passengers for the first time in its within a radius of 200km and 32.3 will follow later in the year, including history this year. million within a 300km radius. the new Swiss operator SkyWork Vienna Airport’s location is Vienna also attracts leisure traffic launching flights to . central to its success. Situated in the as a tourist destination. This is As traffic continues to grow at heart of Europe it provides a bridge evident in the balance of operators at Vienna Airport, so too will the between west and east. Forty the airport. Alongside hub oper­ facilities to cater for this demand. destinations in Central and Eastern ations by Star Alliance carrier The new SkyLink terminal extension Europe served from Vienna Airport Austrian Airlines, which account for is ready to open in the first half of positioned the airport well to benefit around half the passengers handled 2012. The three-level structure will from a return in air traffic, parti­ at the airport, Vienna Airport has double terminal capacity and operate cularly from the recovery seen in seen an expansion in the leisure on a whole airport under one roof many emerging European eco­ sector and in freight flights. For concept. With the new SkyLink nomies. Passengers on Central and example air cargo traffic grew almost extension and a strategically strong Eastern European routes grew by a fifth last year. location, Vienna Airport is ready 13% last year, outpacing overall This summer new services and to meet the air traffic demands of growth at the airport. operators continue to arrive. the future. Belina Neumann Aviation Marketing & Business Development

The destination of your search for more passengers – VIE, with a catchment area of 15.8 million people.

Located at the heart of Europe, Vienna Airport is the ideal gateway to the growing markets of Central and Eastern Europe. With a high proportion of business travellers, upcoming tourism markets and excellent transport links, VIE is the best place to get in and out of this booming area.

www.viennaairport.com

AVIATION-2011-Neumann_210x297.indd 1 04.05.11 09:52 CANSO – the Global Voice of Air Traffic Management

By Graham Lake

he Civil Air Navigation Services Organization (CANSO) and ACI share similar objectives with T regards to safety, the environment, aviation sec­ urity, and technological and operational harmonization. Our relationship is a good example of where collabor­ ation can deliver real benefits and we are delighted to be working together through our various offices and workgroups. Safety is the number one priority of all aviation stake­ holders, and while our industry has a commend­able track record, we must continue to share knowledge and exper­ tise in an open and trusting way. Alongside CANSO’s work on safety metrics, safety management systems and the promotion of a “just” culture, CANSO is engaging ACI on runway incursions and excursions and we hope

V to continue building on the progress made so far. Graham Lake: Similarly, no aviation stakeholder can deliver oper­ CANSO and ACI ational or environmental improvements by working in share similar objectives. isolation. As part of CANSO and ACI’s commitment to the environmentally responsible development of aviation infrastructure, including en-route capabilities, At the heart of the PBN revolution is an awareness airport capacity and ground access in order to meet that aviation cannot afford to be limited by conven­ customers’ demand in a timely way, both organizations tional navigation technologies that date back to the participate in each others’ Environment Workgroup mid-20th century. Accordingly, PBN represents a move meetings and continue to play an active role in the Air away from ground-based navigation toward a system Transport Action Group (ATAG), contributing to a globally that relies more on the performance and capabilities of coordinated, industry approach to environmental issues. equipment on board the aircraft, such as Global CANSO’s goal is for air traffic management (ATM) to Navigation Satellite Systems (GNSS), improvements in be 96% efficient by 2050 (up from between 92% to cockpit displays and modern aircraft auto-flight 94% today). According to the Flight Efficiency Plan capabilities. PBN offers the potential to help the global published by CANSO, IATA and in 2008, the aviation community reduce congestion, conserve fuel, greatest benefit can be gained from improved airspace protect the environment, reduce the impact of aircraft utilization in the terminal area. Therefore, Air Navigation noise and maintain reliable, all-weather operations, Services Providers (ANSPs) and airlines must work closer even at the most challenging airports. It can also together to manage airspace and airport congestion, as provide operators with greater flexibility and better well as other interdependencies such as safety, weather operating returns while increasing the safety of regional and noise restrictions. and national airspace systems. On a regional level, CANSO’s collaboration with ACI n Joint initiatives is most active in Europe, where the threat of climate At the Aviation and Environment Summit in Geneva in change, the global economic crisis and the resulting 2009, CANSO, ACI, IATA, and ICAO, among others, changes in the structure of the European aviation pledged to support the global implementation of market have led to a renewed focus on efficiency and Performance-based Navigation (PBN). performance for Europe’s airports.

40 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS CANSO – the Global Voice of Air Traffic Management

At the Aviation and Environment Summit in 2009, components of the ATM system. It contributes to CANSO joined ACI Europe, Eurocontrol and IATA in a environmental efficiency by reducing the number of commitment to new initiatives that were designed to delays and increasing predictability which in turn cut fuel burn and emissions from aircraft. The “CDA contributes to reducing fuel burn and carbon emissions. Action Plan” was designed to cut 500,000 tonnes of At CDM airports, capacity is increased through the

CO2 per year by accelerating the take up of Continuous improved use of gates and stands, taxi times are Descent Approaches at European airports. The plan calls reduced and punctuality improved. Public image is also for CDAs to be in place at up to 100 airports by 2013 raised by the contribution CDM can make to operational – the widest ever rollout of the technique, which environment initiatives. involves bringing aircraft in on a much smoother To date, the A-CDM programme has made great approach path. progress and is now fully operational throughout the Operational flight trials and work in aircraft simu­ USA; while in Europe, CDM has been progressing since lators confirm that a CDA from an altitude of about 2001 when Eurocontrol first established a CDM task­ 10,000 feet has the potential save approximately force. There are currently more than 30 airports imple­

100kg of fuel, and over 300kg of CO2 compared to the menting CDM in Europe with Munich and Brussels classical stepped approach. As there are over 9 million having achieved full implementation. flights in European airspace every year, the widespread However, CDM implementation has not been fast application of CDA in which aircraft fly higher for nor seen by many as a priority in difficult economic longer, has the potential to provide major cost savings times. In other parts of the world progress has been for aircraft operators through reduced fuel use, even slower, and although there will always be a reduced noise exposure for those who live near air- requirement for a certain level of local variation, ports and considerable reductions in the emission of a single standard for CDM implementation does not greenhouse gases. presently exist. X Thanks to the support the CDA Implementation Team CANSO’s participation in the roll-out of A-CDM gives CANSO has more received from aircraft operators, airport operators and the initiative more momentum; the partners’ target is to than 120 members which together ANSPs, CDA has now been implemented at more than have A-CDM fully implemented at 10 airports by the support 85% of 80 airports across 25 European States. end of 2011. world air traffic.

n Implementing CDM CANSO further strengthened its collaboration with ACI at the 5th Annual ACI Europe Airport Exchange when it joined ACI Europe and Eurocontrol to promote the implementation of Airport Collaborative Decision- Making (A-CDM) at European airports. A-CDM gives users access to a range of operational data allowing them to make their operations more efficient. Successful implementation of A-CDM helps airlines save fuel, which in turn leads to significant

reductions in CO2 emissions . The implementation of CDM is a first and vital step towards initiatives such as SESAR (Single European Sky ATM Research) and NextGen with their goals to improve capacity management and coordination between all

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 41 CANSO – the Global Voice of Air Traffic Management

The key to realizing the benefits is the principle at airspace, performance-based navigation and the the heart of CDM itself – collaboration. To reach its full development of air/ground datalink. potential, CDM requires the willing contribution and This is an exciting time for air traffic management trust of all partners, the transparent sharing of infor­ and for the aviation industry as a whole. By working mation, and in line with that an assurance that com­ together as one industry, we are already making mercially and security sensitive data will remain significant progress towards a safer, more efficient, protected. cost-effective aviation system. I am delighted to be Both CANSO and ICAO have identified A-CDM as working with ACI and I look forward to further fruitful fundamental for improving ATM performance, which is collaborations. why under CANSO’s Waypoint 2013 Strategy, our workgroups are specifically focused on A-CDM Graham Lake has been Director General of CANSO since implementation as one of the Strategy’s “overarching December 2009. He brings 30 years of international goals” alongside progressing the transition from aviation experience to the role, including management Aeronautical Information Services (AIS) to Aeronautical roles at SERCO, SITA and ARINC. For more information, Information Management (AIM), the flexible use of visit www.canso.org.

CANSO in Brief

CANSO was established in 1996 with a handful n Develop an international network for air traffic controllers. For this reason, of founding members and since then has air navigation services experts, to enable collaboration is high on the organization’s developed a worldwide presence. As of April further information exchange between agenda and is a fundamental part of what 2011, the Organization has more than 120 specific ANSPs and other stakeholders we do. members which together support 85% of world for the promotion of best practice As part of our recently approved Waypoint air traffic. within ATM; 2013 Strategy, CANSO seeks to strengthen ties Within the overall context of promoting n Liaise with the other transport industry with industry partners, so we can take a more safe and efficient air navigation service stakeholders, particularly the airlines, active role in delivering benefits to the entire provision, CANSO seeks to: industry suppliers and the airports, to the aviation system. Waypoint 2013 focuses on n Maintain an international forum for the overall benefit of the aviation industry; three key areas: ATM Safety, Operations and development and exchange of ideas on n Contribute to the continuous global air Performance & Policy. current issues related to ATM and the transport debate through the presentation formation of distinct CANSO policies and promotion of the ANSP perspective Global Vision for Seamless ANS and positions; across the range of contemporary issues in CANSO published its Global Vision in the industry; May 2007 following input from all n Promote and support international Workgroups CANSO members. The Vision identifies legislation, regulations and agreements that CANSO’s current workgroups cover areas of change needed within the strengthen the position of members. the following subjects: regulatory and operational domains if Over the years, CANSO has gained a solid n AIS to AIM we are to achieve a truly global ATM reputation as the global, consolidated voice of n Benchmarking system that is in-line with the ICAO the ATM community, taking its place alongside n Business Performance Global ATM concept. The Vision other global aviation associations. However, n Environment comprises nine “segments”: safety, CANSO recognizes that it represents only part n Human Resources regulation, civil-military collaboration, of the aviation picture. The transformation of n Safety people, business-like approach, ATM performance – indeed, raising the n Operations customer focus, optimized ATM performance of the entire aviation system – n Quality Management systems, environment and security. requires true collaboration between all stakeholders: the ANSPs, airlines, airports and

42 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ACI 20th Anniversary Message from IFALPA

By Captain Don Wykoff

’d like to begin by offering the congratulations of more than 100,000 pilots in over 100 countries I that are represented by IFALPA to ACI. For 20 years as “the voice of the world’s airports” ACI has had an important role to play in the development and improve­ ment of air safety. Likewise, as the “global voice of pilots” we at IFALPA have a role to play as stakeholders in the air transport network. For pilots, airports are an integral part of our lives; after all, we spend our working lives flying from one airport to another! For that reason, we bring a unique perspective to the drive to improve safety at the world’s airports. We take our role as front line users of airports very seriously, both on a global as well as a local scale, that’s C Captain Don why at IFALPA, we have made a significant investment Wykoff: we take in the training of pilots in airport safety and operational our role as front line users of matters. That training investment means that, locally, airports very our pilot volunteers can be effective members of Local seriously. Runway Safety Teams. In fact, since 2003, we have trained more than 600 pilots from around the world in working closely with a large number of airports helping our Airport Liaison Representative (ALR) programme. them ensure that their airport is the safest operational Since then graduates of the ALR programme have been environment that it can be. On a wider scale too we have been proud to work

IFALPA in Brief with ACI as industry stakeholders in vital developments like the runway safety initiative, the Global Air Safety Established in 1948 to provide a formal means for airline pilots to interact with ICAO, IFALPA is a non-political, Programme as well as fellow permanent observers to non-profit making organization which represents over ICAO’s Air Navigation Commission. Together we have 100,000 airline pilots represented by over 100 Member made significant progress in the cause of air safety. Associations from around the world. The Federation seeks As our industry continues to develop, we must to achieve its objectives through the activities of its ensure that together we create an air transport system component groups – elected Officers, appointed Repre­ that meets the ever growing demand for air travel, is sentatives,­ its expert Committees and the Secretariat. The basic components of the IFALPA organizational sustainable and reactive to environmental pressures structure are: and, above all, ensures the highest level of safety and n Conference, where Member Associations gather for that standard to be applied worldwide. That is why annually; we salute ACI for the work it has done over the last two n Member Associations; decades, the challenges overcome and the goals n Executive Board, which governs the Federation reached. That is also why we look forward to working between Conferences; n Regional Vice Presidents; as partners for the next 20 years and beyond. n Committee Chairmen; n Appointed Representatives; Captain Don Wykoff is the President of the n Staff, which includes the IFALPA Representative to ICAO. International Federation of Air Line Pilots’ Associations (www.ifalpa.org).

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 43 Denver International Airport www.fl ydenver.com

On behalf of 30,000 airport employees Denver International Airport congratulates Airports Council International on 20 years of outstanding leadership and advocacy.

www.fl ydenver.com Denver International Airport www.fl ydenver.com

On behalf of 30,000 airport employees Denver International Airport congratulates Airports Council International on 20 years of outstanding leadership and advocacy.

www.fl ydenver.com A Truly Global Collaborative Approach

By Paul Steele

viation is shown at its best when partners work with proper collaboration, whether that be on the A ground preparing a flight for departure, in the design standards for new aircraft or at a global level, representing our interests to the United Nations. Collaboration is the reason the Air Transport Action Group (ATAG) exists and for the last eight years, ACI has been providing ATAG with the guidance and input that makes our industry almost unique among any other – a single voice and a strong, clear message on environ­ ment. In fact, when you look at the other global sectors, it is hard to find one so united in its plans for the future. ATAG and ACI World are of the same vintage. Both have grown and developed over the past 20 years into

V true advocates for their membership. ACI has shown Paul Steele: that, despite a disparate and complicated membership, collaboration is airport operators share a great many common the reason ATAG exists. challenges and requirements – whether they are global hubs serving millions of passengers a year or tiny but vital landlines to the communities they serve. ACI’s The standards set through the ACI World standing X ATAG’s joint leadership in matters of safety, economics, security, committees show that airports can collectively deliver industry website facilitation, service quality and of course environment expertise. But it also demonstrates a great selflessness, was established has provided strength to its members and a positive with airports of different hues and in different stages of with input from ACI. contribution to our industry as a whole. development reaching out to their colleagues across the world in order to make the whole industry better. No programme demonstrates this better than the ACI Fund. ATAG works on a similar principle. Our Board is made up of executives from across the different parts of the industry who join together to shape aviation’s sustainable future. They, and their teams who help ATAG function, bring expertise and experience to bear on the “action” in Air Transport Action Group. This was

ATAG in Brief

ATAG is a coalition of organizations and companies throughout the air transport industry that drive air transport infrastructure improvements in an environmentally-sustainable manner. Based in Geneva, ATAG has some 70 members worldwide; its funding members include ACI, , Boeing, Bombardier, CANSO, CFM, Embraer, Honeywell Aerospace, GE, IATA, Pratt & Whitney and Rolls-Royce.

46 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS A Truly Global Collaborative Approach

never more apparent than in 2008, when the aviation one facet of an initiative where the industry works industry joined forces in Geneva in a powerful together to communicate our good work and ensure statement which united us to combat our impact on that key stakeholder groups are aware of our climate change. The declaration signed up to in the commitment to sustainable growth. room that day was just the start. Over 300 airport ACI has been one of the leaders in this process, operators worldwide also signed up to the challenge of communicating to members of the public, the delivering carbon neutral growth. media and, importantly, policymakers who have been impressed with the industry’s collabor- n Targets ative approach. Delivering our collective industry targets – including ACI World’s recent move to Montreal will help carbon neutral growth from 2020 and halving net solidify the excellent interaction with ICAO and as we carbon emissions from aviation by 2050, based on 2005 reflect on the past 20 years and look forward to the levels – will take more collaboration between industry next 20 (and beyond), it is heartening to know that our players. But I am very confident that we are up to the industry is in good hands and that airports are well challenge. You only need to read ATAG’s joint industry represented. On behalf of the team at the Air Transport X website www.enviro.aero, established with huge input Action Group, may I wish ACI a happy 20th birthday At the Aviation & from ACI, to realize that there is an impressive amount and say that we are excited about continuing our Environment Summit organized of work being done already to reduce aviation excellent collaboration well into the future. by ATAG in April emissions, by all parts of the industry. 2008 the aviation industry united to Communications is another area of collaboration Paul Steele is the Executive Director of the Air Transport address climate between ACI and ATAG – the above website is just Action Group (www.atag.org). change.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 47 Airport

Turin Airport, managed by SAGAT, features “Part of its historical and cultural heritage, a modern, efficient and comfortable the Reggia di Venaria is inscribed on the network of infrastructures able to offer UNESCO World Heritage List. users a range of services. After receiving offers a perfect blend of nature, art and international acclaim at ACI Europe’s Best taste. The hills of the Langhe, Roero and Airport Awards in 2007 and 2008, in Monferrato, preserve the nine most 2009 qualified for ISO ancient vines of the continent and white 9001/2008 certification, thus confirming truffles; the region has the highest con­ SAGAT’s commitment to providing centration in of Michelin-starred passengers and companies with efficient, chefs. Turin, famous for exclusive shopping, top quality services. fashion, food and design is an important “Links with the hubs of Amsterdam, place for congresses and conferences. Brussels, Frankfurt, Istanbul, London, Piedmont is the alpine region par excellence Madrid, , Munich, Paris and thanks to the Olympic mountains, thirty make it possible to arrive at any Maurizio Montagnese, Chairman of SAGAT of the highest peaks in Europe and the desti­nation world-wide” says Maurizio Turin Airport. “Via Lattea”, a thousand kilometre system Montagnese, Chairman of SAGAT Turin of ski slopes. In 2011, Turin is the official Airport. “In 2010 we registered record Turin Airport is located in the heart capital for the 150th anniversary of the figures, with the airport’s highest of north-western Italy, one of the most Unification of Italy”. passenger numbers to date. The number important Italian and European business Turin Airport lies 16 km from the city of people travelling from Turin soared hubs with a growing international centre. It is situated in the middle of an to a staggering 3,560,169, an increase vocation, home of prestigious economic, important network of transport links. The of over 10% compared with 2009. The institutional and cultural entities such as: convenient dual carriageway provides a offer of low-cost flights has now reached Alenia, Avio, BasicNet, Eataly, Ferrero, direct connection to the most important around 30%”. Fiat, IntesaSanpaolo, Italdesign Giugiaro, cities in Piedmont, , The ski charter sector also records Lavazza, , Salone del Gusto, Switzerland and . A public transport significant levels of traffic thanks to flights Unicredit and the Polytechnic and service connects the airport to Turin’s provided by numerous tour operators. The University of Turin. main railway stations and the city centre. network is completed by air charter “Turin is one of the most renowned The modern airport occupies a covered companies and tour operators who offer European capitals of contemporary art, area on three levels and is characterised services to holiday resorts in Europe, the home of the Cinema Museum and of the by the huge window, offering a view of Mediterranean and Near East. Egyptian Museum” explains Montagnese. the runway, that embraces the spacious boarding lounge. The various floors are connected and there are no architectural barriers, facilitating the passage of people with disabilities, for whom dedicated services are also available. In addition to comfort, another of Turin Airport’s strong points is the speed at which the various operations are carried out. These include a equipped with highly sophisticated x-ray control equipment and capable of handling 3,200 items of luggage per hour, making the operation quicker and easier. Lastly, Turin also has a general aviation terminal for private air traffic. Turin Airport’s signature window provides stunning views of the airport’s setting. TURIN AIRPORT. PEOPLE WHO MOVE PEOPLE.

www.aeroportoditorino.it

SAGAT 210X297.indd 1 19/04/11 15:21 ACI Move Confirms Montreal as the World Capital of Civil Aviation

By Peter Diekmeyer

irport Council International’s decision to relocate its head offices to Montreal was greeted with A enthusiasm by many people. Stéphanie Allard, Vice President, International Organizations at Montréal International is among them. “When ACI began its consultation process on whether it would make strategic and economic sense to relocate to Montreal, we immediately began analyzing the situation with them. In doing so we demonstrated V that it was not only doable, but that it would actually Stéphanie Allard, Vice President, be an asset for them to establish their HQ in the Quebec International metropolis,” explained Ms Allard. “I am a firm believer Organizations at that Montreal has a lot to offer, especially to inter­ Montréal International. national organizations and associations.” ACI’s advocacy role has increased considerably since the worldwide association of airports was founded 20 years Ms Allard, the city offers a number of strategic advan­ ago. So it’s no surprise that the grouping of 580 members, tages that make it an ideal location for international which operate 1,650 airports in 179 countries, should want organizations and associations. “Montreal is the third to be close to the International Civil Aviation Organization host city in North America for international organizations, (ICAO), the International Air Transport Association (IATA) after New York and Washington,” she adds. “Montreal, and the five other inter­national aerospace organizations which is home to more than 80 nationalities is both which are also located in Montreal. multilingual and multicultural, which means that visitors ACI’s decision to relocate its main office in Montreal from all countries feel immediately at home here.” was a major event acknowledged by a range of officials This is evidenced in the fact that Montreal, a natural from the Governments of Canada and Quebec, and the hub between Europe and North America, is home to City of Montreal. The anticipated short-term economic close to 70 international organizations (IOs), including impact on the region is significant: over 30 jobs will be seven aviation-related IOs. “One of Montreal’s major created, including 10 or so staff members relocating attractions to international decision makers, is the fact from the Geneva office and 20 new local jobs. More that it offers an exceptional human dimension, a highly important though, is the signal that ACI’s move from qualified and diversified labour force, extremely compe­ Geneva, where it had been located since it was founded titive costs and world-class universities that have some in 1991, sends to the world’s civil aviation and of the most competitive tuition fees for international aerospace industry communities. students in North America,” explains Ms Allard. Montreal’s lifestyle also offers a wide variety of n Montreal: a first choice location for cultural events, green spaces and a positive and open- international organizations minded attitude. This makes it easier for organizations “As the voice of the world’s airports, ACI is a major located here to attract talents from all over the world. sector leader, so getting a nod from them puts a real Not surprisingly, Montreal, which hosts international feather in our cap,” says Ms Allard. “It contributes to comedy festivals each summer in both French and demonstrating that Montreal is the place to be if you English, was named as the “second happiest place in are an aviation player looking to make an impact.” the world” by the Lonely Planet travel guide. “In a While ICAO’s presence in Montreal may have been the nutshell, Montreal is safe, clean and a fun place to be: a primary motivating factor in attracting ACI, according to highly liveable city!” adds Ms Allard.

50 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ACI Move Confirms Montreal as the World Capital of Civil Aviation

n Montréal International rolls up its sleeves cluded an agreement with Montréal International that ACI officials also were quick to acknowledge the role of would provide a financially sound basis for the organi­ Montréal International (MI) in contributing to its zation to work on and long-term support in establishing evolution. MI, a private/public partnership, was created its new home base in Montreal. in 1996 to contribute to the metropolitan region’s According to Ms Allard, Montréal International, economic development and international status by which has helped to attract over 30 international attracting international organizations, foreign invest­ organi­zations to the Montreal region since its creation, ment and qualified foreign workers. is used to rolling up its sleeves, for example by taking The IOs team members and other Montréal Inter­ advantage of tools such as the International Develop­ national officials went all out to facilitate ACI’s efforts. ment Fund of Montreal (FODIM), a mechanism created “We quickly established a direct channel of communi­ to support international organizations establishing their cation with a designated group of ACI officials in head­quarters in the city. Geneva to answer their questions. We also addressed Another of Montreal’s assets as an aviation and their con­ and provided details on our financial and aerospace hub, is the strength of its local industry in strategic incentives programme, as well as assistance to this sector, led by large international players such as obtain work permits for ACI’s staff being relocated from Bombardier Aerospace, CAE, Bell Helicopter Textron, Geneva to Montreal,” underlines Allard. “ACI was Héroux-Devtek, L-3 MAS and many more. extremely well organized, so the dossier evolved quickly, Yet despite Ms Allard’s satisfaction with ACI’s move much faster than what had been anticipated for a to Montreal, she believes there is still a lot of work to be project of that magnitude.” done. “ACI’s move will consolidate Montreal’s position “Montréal International was very helpful in our as the world capital of civil aviation and we want to planning phase and once the agreement was in build on that success to encourage other international place it continued to provide us with ongoing valuable aviation and aerospace-related organizations to choose support during the move and other implementation Montreal as their headquarters. It’s a great place to do phases,” said Max Moore-Wilton, ACI’s Chair. “We are business, and a great place to live. And we want the X grateful for this support, which largely contributed to whole world to know it.” Montreal is home to ACI, ICAO, IATA help us make a smooth transition under the best and a range of conditions possible.” Peter Diekmeyer is a Montreal-based journalist. For other civil aviation organi­zations and Shortly after ACI ratified the move at its 2010 more information about Montréal International, visit aerospace General Assembly in Bermuda, the organization con­ www.montrealinternational.com. companies.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 51 The Airports of ACI World’s New Host City

By Craig Toomey

his is also an anniversary year for the principal especially Montreal-Trudeau, located just 20 kilometres airport of ACI’s new host city: Montreal’s Pierre- west of the downtown area. Today, Montreal-Trudeau T Elliot-Trudeau International Airport – known until is Canada’s third-largest airport, welcoming more than the end of 2003 as Dorval – is 70. The airport is oper­ 12 million passengers annually and served by some ated along with Mirabel International Airport by 31 airlines offering non-stop service to more than Aéroports de Montréal. In 2010, Trudeau handled 130 destinations in Canada, the US and internationally. 12.97 million passengers (+6.1%) and 107,484 The airport’s roots go back to the beginning of tonnes of cargo (+23%), while Mirabel’s cargo World War II, when the Canadian Ministry of Transport throughput was 87,849 tonnes (+1%). purchased 600ha of land around a former race track in the small town of Dorval to build an airport for n A rich history Commonwealth pilot training, civil aircraft and to ferry Montreal is the capital of Canada’s vibrant aerospace military aircraft for Britain’s growing war effort. sector, which has grown in recent decades to become Montreal Airport (Dorval) opened for business on the fifth largest in the world. In addition to being 1 September 1941 with three paved runways. When home to world-class aerospace manufacturers and the terminal opened two months later, the airport had suppliers, educational institutions and research more employees than Dorval had residents. During centres, it is the headquarters of key aviation World War II, 10,000 Allied aircraft were delivered to X organizations such as the International Air Transport Great Britain from Dorval. Immediately after the war, An aerial view of Dorval’s new Association (IATA), the International Business Aviation it switched to civil transportation as demand for terminal shortly Council (IBAC) and the International Civil Aviation passenger travel increased sharply. before operations began in Organization (ICAO). These, of course, are now being Dorval airport quickly grew by leaps and bounds as December 1960. joined by ACI. Canada’s biggest airport. Already, in 1945 it was served Part of the original Montreal’s airports have been an integral part by four airlines offering 22 scheduled flights and terminal can be seen at right. of Montreal’s, and Canada’s, rich aviation history, handling 500 passengers a day. In 1946, TCA (now ) and BOAC (now ) were oper­ ating transatlantic services between Montreal and the UK and Dorval was handling 250,000 passengers a year. Traffic grew steadily as many other airlines started serving the airport, and by 1952 Dorval was serving 590,000 passengers. Two of its three runways were lengthened to meet demand. Passenger traffic reached 1 million in 1955. In November 1960, the airport was renamed Montreal-Dorval International Airport. The following month, the Minister of Transport inaugurated a new C$30 million terminal, which at the time was the largest in Canada and one of the biggest in the world. The original terminal was demolished.

n A time of change The 1960s saw the acceleration of socio-economic changes in Canada and with them the emergence of as the country’s busiest airport. However,

52 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS The Airports of ACI World’s New Host City

Dorval remained Canada’s main international gateway, a position that was reinforced by Montreal’s hosting of Expo 67. In 1968, with optimistic forecasts of continued strong growth in international traffic, the federal Ministry of Transport announced the construction of Montreal-Mirabel Airport, 60 kilometres north of the city. The new airport was to handle Montreal’s inter­ national flights plus some short-hauls while Dorval was to remain, at least temporarily, the main domestic and transborder airport. However, by the time Mirabel opened a decade later, in November 1975, Toronto had become Canada’s number one international gateway. Mirabel went on to handle a maximum of 3 million passengers a year, well below forecasts. Scheduled international passenger flights were transferred back to Dorval in September 1997 and the last passenger charters followed in October 2004. Mirabel now specializes in cargo oper­ ations and is also an important industrial site for aero­ space companies such as Bombardier Aerospace and Pratt & Whitney Canada. In the meantime, responsibility for the operation and development of Montreal’s airports had been passed under a lease from to a new local airport authority called Aéroports de Montréal (ADM), which started operations in 1992. The transfer was part of a new Government of Canada national policy to divest itself of the country’s major airports. n Major modernization programme With the consolidation of passenger traffic back at Dorval, ADM began planning a major redevelopment of the airport’s ageing terminal complex. Between 2000 and 2005, it built a new transborder jetty, international On 15 June 2006, construction began on a new four- Z Montreal jetty, new customs hall and baggage claim area for non- star Marriott hotel at the airport, above the transborder Trudeau’s domestic flights, and an expanded parking garage. sector, which opened its doors in August 2009. Also in redeveloped terminal complex Additionally, sections of the domestic area were 2009, Montreal-Trudeau inaugurated an expanded, today. renovated and expanded, accompanied by additional modernized and user-friendly transborder departures retail space. In the midst of the expansion project, on sector. It includes a US pre-Customs clearance centre 1 January 2004, Dorval Airport was renamed in honour and one of the world’s most advanced outbound of the Right Honourable Pierre Elliott Trudeau, former baggage systems that signifi­cantly increases hand­ling Canadian Prime Minister. capacity and speed.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 53 The Airports of ACI World’s New Host City

The expansion and modernization pro­gramme de-icing procedures to improve efficiencies and reduce has also leveraged high-tech solutions to facilitate the greenhouse gas emissions. pro­cessing of passengers and their luggage while ADM, headed by James C. Cherry, immediate past meeting stringent security requirements imposed since Chairman of ACI World, financed all of these improve­ 9/11. Today, Montreal-Trudeau is a world leader in ments itself, with no government grants. By the end of airport self-service technologies, such as self-service 2010, C$1.5 billion had been spent to upgrade Montreal- check-in. Trudeau, on time and on budget, giving it the ability to Moreover, in keeping with a firm commitment to serve 15 million passengers a year. sustainable development, ADM took advantage of the Not content to rest on its laurels, ADM continues programme to incorporate new technologies designed to anticipate future needs and trends. Beneath the to boost energy efficiencies at Montreal-Trudeau and new Marriot hotel and its own headquarters, ADM is reduce the environmental impact of its operations. For laying the groundwork for a planned rail station to example, Montreal-Trudeau’s average annual energy handle an express shuttle service between the airport consumption has been reduced by more than half and down­town Montreal, with 2016 targeted as the despite a doubling of the size of the terminal since 2000 in-service date. through major technical improvements to its heating, X ventilation and air conditioning (HVAC) system. The Craig Toomey is a Canadian journalist. For more Air Canada has its airport also recently renewed its snow removal information about Aéroports de Montréal, visit head office in Montreal. equipment and enhanced its winter maintenance and www.admtl.com.

54 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Where operations meet innovations

Proud member of ACI since 1992!

When it comes to airport management, Aéroports de Montréal has taken operational efficiency and traveller experience to a whole new level, meeting today’s challenges in order to develop the airport of tomorrow. To get the whole story, visit www.admtl.com.

WHERE MONTRÉAL MEETS THE WORLD

www.admtl.com

ADM11153_ACI_AirportCouncil_E_v4.indd 1 4/11/11 4:12:43 PM Geneva Airport – ACI’s Host for the First 20 Years

By Bertrand Stämpfli

ith annual traffic of almost 12 million Whether it is humanitarian or human rights, the passengers, more than 170,000 movements environment or ecology, biomedical science or infor­ W and more than 60,000 tonnes of freight, mation technologies, the Geneva area is home to a Geneva ranks among Europe’s major medium-sized unique concentration of economic and diplomatic airports. Thanks to a customer-oriented approach expertise, as well as international decision-making and high-quality service, it enjoys annual traffic bodies. It is also an area of outstanding natural beauty growth with a strong network and an expanding with Lake Leman and other places of interest. Geneva portfolio of new routes. Airport serves the region, fostering the development of Working with the airlines, Geneva Airport has dev­ the local economy and the growth of business and eloped an integrated marketing approach to increase leisure tourism. In addition to supporting an extensive awareness of air services and local customer loyalty. airline network, it is Europe’s second busiest business It also makes available feasibility studies for the aviation airport. launching of new routes, facilitates contacts between carriers and the partners involved, and ensures follow- n Development up operations. Geneva Airport opened in 1920 and constructed its Thanks to a productive workforce and excellent first concrete runway in 1937. During the 1940s, the facilities, Geneva Airport enables airlines to keep runway was extended and a new terminal opened in moving in all circumstances, with high punctuality and 1949 with an initial capacity for 300,000 passengers a quick turn-around times. Surface access is excellent year. As traffic grew this was replaced in 1968 by a too. The airport is situated less than 5 kilometres from complex capable of handling 5 million passengers a the city centre with its own rail station and good road year. The complex comprised a main passenger terminal links, while its catchment area covers parts of France linked by tunnels to three airside satellites containing as well as Switzerland. boarding gates.

Geneva Salutes ACI on 20th Anniversary

Robert Deillon, CEO of Geneva International Airport, explains that: “Geneva is the home of various international organi­ zations, but one of them has always been closer to our heart: Airports Council International. “This can obviously be explained by the fact that this distinguished organization represents many airports around the world including ours, but the development of a very close and collegial cooperation with the ACI Headquarters team over so many years, is certainly the key element reinforcing this preference. “The proximity allowed our teams to interact very regu­ larly with many airport experts in very different areas, offering a great platform for the exchange of information and know- how, resulting in very fruitful cooperation. “We are conscious of the privilege we have had since ACI was established in Geneva. It showed how important it is for airports to work together, and even if our ACI colleagues will now be further away from us, we look forward to continuing this cooperation for many more years.”

56 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Geneva Airport – ACI’s Host for the First 20 Years

An integrated railway station was opened in 1987 while the following year the old passenger terminal was refurbished for charter flights and a new freight terminal­ built. During the 1990s, the main terminal was expanded landside and the gates at two of the satellites were equipped with loading bridges. At the end of the decade, in 1999, Geneva hosted the 9th ACI World General Assembly. Attention then shifted to airside expansion with the West Wing enter­ ing service in 2000 and the New Frontal Departure Lounges at the end of 2004. Retail and catering facilities were also upgraded, making full use of the larger and brighter spaces created by the terminal evolving role is accompanied today by social and Z Geneva ranks modernization. environmental responsibility at every level. among Europe’s The latest expansion project is the East Wing, a Geneva Airport is a place of travel, a place of transit and major medium- sized airports. 530m-long concourse with gates designed to handle a a place of leisure, as much for the local Swiss and French mix of wide-bodied and smaller aircraft. The CHF 300 population as for customers it receives. In this respect, quality million ($334 million) development is due to enter of service, punctuality and efficiency remain among the service at the end of 2015. essential values to which all the airport’s staff are committed. Meanwhile, taking advantage of the momentum X Geneva hosted created by the renewal of infrastructure and services, a Bertrand Stämpfli is the Press Officer at Geneva Airport the 9th ACI World design competition was launched in 2010 to modernize (www.gva.ch). General Assembly. the airport’s corporate identity. The new identity “Genève Aéroport” was unveiled in April 2011. n Dynamic business Geneva Airport became an autonomous public body in 1994. It is now managed by an independent board of directors and has more than 750 employees. Over half the annual turnover – of more than CHF 320 million ($356 million) – is generated by non-aeronautical activities. The airport operates under the control of OFAC/FOCA, the body concerned with aeronautical policy and the supervision of Swiss civil aviation. Geneva Airport is heavily involved in the regional economy, generating significant direct employment – over 8,500 people work on site – and having a note­ worthy indirect and induced impact. This continuously

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 57 Counting 10 Years of Successful Operation

Athens International Airport proven by an Athens University (AIA) is a pioneering inter­ of Economics and Business national Public-Private study in 2009. Partnership, being the first In parallel, AIA , being fully major greenfield airport conscious of its social role and constructed with the partici­ as a responsible corporate pation of the private sector. citizen, promotes social Athens International Airport solidarity and culture through S.A. is the company responsible explicit programme develop­ for the operation, management ments, thus contributing to and development of the airport the well-being of its neigh­ for a 30-year concession period bours and the society overall. initiated in 1996. In the frame­ In addition, it manages a work of adopting a very modern comprehensive environmental approach to airport manage­ policy by addressing all rele­ ment, AIA has defined its own vant issues including noise strategic position within the reduction, air and water quality airport’s operational environ­ monitoring, waste manage­ ment, by undertaking the roles ment and resource monitoring. of “infrastructure manager”, AIA participates actively in the “information technology and Airport Carbon Accreditation telecommunications­ provider”, scheme aimed at reducing the and “airport marketing carbon footprint of airports manager”. and is the first Greek airport Committed to operational with an environmental and service excellence, safety department that has been and user-friendliness, AIA has been approaches offered at most airports certified, since December 2000, accord­ serving Greece’s capital since it opened worldwide, the implementation of ing to the international environ­mental on 28 March, 2001, offering all airlines this philosophy makes each moment standard EN ISO 14001 for environ­ and passengers a modern, spacious and at AIA a pleasant experience for mental management and services. state-of-the-art environment. both travellers and the airport’s Last but not least, AIA’s success is Besides its ample 24-hour capacity, other visitors. driven by its Human Capital, and AIA’s key driver for the achievement of Furthermore, based on the Airport therefore special focus is placed operational excellence and high quality Company’s management approach on attaining and retaining talent services is its Customer Centric regarding the continuous increase of through education and development Philosophy, the backbone of which is both aeronautical and non-aeronautical programmes. the principle that each and every revenue streams, the airport has acted The effectiveness and innovation customer is unique. Based on a well as a catalyst for long-term business of AIA’s initiatives throughout the structured Quality Monitoring System development, by creating a business spectrum of the airport business are that monitors and provides valuable platform for over 300 enterprises internationally acknowledged; AIA information and insight on the level of directly related to the airport’s has been awarded with a number of service quality that airlines, business operation. More than 16,000 people industry distinctions including eight partners and consumers enjoy, it also work in the airport community making consecutive OAG Airport Marketing takes into account the airport’s image the Athens Airport City one of the Awards, while its high-standard of towards the greater public and the biggest employment engines in Greece, services to all airport customers are quality of services and facilities contributing to the national and local reflected in consistently high levels provided. Going beyond similar economy by 2.14% of the GDP, as of customer satisfaction. 21x29.7 ACI – Dedicated to Airport Safety

By David Learmount

ver the last 50 years there has had to be a massive piston engines on all but commuter aircraft, mindset change among those who operate the transforming airborne speed, safety, range and O world’s airports. Meanwhile, the need for organi­ reliability, generating a surge in the amount of air travel. zational change to enable future air travel demand to Commercial air transport had begun its development be met safely and efficiently has become more urgent into the mass transportation system it is now. But as demand puts growing pressure on aviation’s airport managements were still, despite the infrastructure. standardizing effects wrought by ICAO, tending to think Until ICAO, set up following the Chicago Conference and act locally or nationally, not as part of a worldwide of 1944, obtained a consensus on Standards and system. It was this need to boost the process of thinking Recommended Practices (SARPs) for aviation as a whole, about local operations as part of a global system which including airports, there had been no agreed common led to the formation of ACI in 1991. practices on aerodrome design or operational safety Today, even minor airports see plenty of air move­ measures. Basically, until then airfields were open ments, and major hub airports are huge working spaces spaces set aside to allow aircraft to arrive and depart, at which vast numbers of people and thousands of more or less at their own risk. They were geographically tonnes of air cargo are dispatched – and received – diverse, and operated autonomously. There was a kind daily. Not only has the number of arrivals and depar­ of natural “island mentality” associated with the man­ tures at airports multiplied, but so also have the size, agement of individual aerodromes. The story of airport capacity and sophistication of the aeroplanes that use safety since then has been about the process of evolu­tion them. Also, ever since the early 1970s, airports have X from that state of affairs to the way things are today. faced a new challenge: the need to provide security for Major hubs are That process of gradual change began to accelerate travellers against those who would perpetrate harm to complex working environments. in the 1960s, when jet power started to take over from make a political point.

60 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ACI – Dedicated to Airport Safety

n Today’s global picture The world’s two biggest regional programmes for Air Traffic Management (ATM) modernization, Europe’s Single European Sky “SESAR” programme and the USA’s NextGen, will have their parallels in other busy world regions. The organizational challenges involved are immense, the technology complex, but programmes like these will transform the way in which ATM is carried out globally, and the transformation of airport operations management is completely integral to the system’s future success. Without airports, aviation can’t happen; but unless airports integrate into the new ATM systems, aviation growth will be hampered and safety will be affected. With its eyes fixed firmly on the pressures that the impending demands will place on airport management, in Europe, the densest area of complex air traffic activity Z Airports need to in 2010 ACI launched a safety performance programme in the world. Airport ground movement control and integrate into the called Airport Excellence (APEX) in Safety to assist approach/departure control now have to be an integral new ATM systems. member operators to raise their game in line with the part of the total ATM system if it is to work well. Airport challenges they face. The programme is being piloted managers can no longer think of their domain simply as globally in all five ACI regions, and will offer assistance a starting point or destination for flights, independent on every aspect of safety management, from documen­ of the airborne route network and its operation. The tation and training through to facilitating inter-airport total system could not work efficiently that way and, as mentoring programmes. ACI’s Director of Safety, the skies get busier, neither could it remain safe. Technical and Administration David Gamper says there is This integration between ground and air operations a long way to go yet, but eventually the APEX badge of is a two-way process that needs coordination on a excellence may become – to individual airports – what global scale, points out ACI’s Gamper. The need for the IATA Operational Safety Audit is to airlines – a public global harmonization means that the coordination of testimony to high standards that go well beyond airport policies through ICAO is essential. Gamper insists minimum legal obligations. that the new system’s development is not only a Meanwhile, airspace in terminal areas around major question of airports fitting in with air navigation service hub airports, and in busy en route sectors, is close to providers’ plans for the airborne environment, but that the limits of its capacity at certain times of the day, “it is essential that the airport operators’ perspectives particularly above many parts of Europe. So, for the are understood”. That, he says, is one of the functions sake of total system efficiency, the traditional science of that ACI carries out in its work with ICAO. (ATC) – concerned simply with deliver­ Now airports, particularly the big world hubs, are ing safe separation for traffic – has had to evolve into beginning to implement the process of integrating the new science of ATM. Separation remains just as seamlessly into the whole ATM system. This is still a important as it ever was, and ATM delivers it, but man­ relatively new endeavour, but its objective is to enable aging the traffic flows to avoid local system overloads is each aircraft journey, from pushback at departure to now essential both for safety and for system efficiency. docking at the destination loading bridge, to be totally Separating airport ground operations from the air­ free of delay on the ground or in the air, and to be borne ATM function is no longer an option, particularly absolutely direct and completely safe. The only way to

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 61 ACI – Dedicated to Airport Safety

Z achieve this is to have an operations and ATM com­ neurological in its integrity, a system that can respond Integration between ground muni­cations network, linking all the system players, and adapt instantly to changes. ICAO and Eurocontrol and air operations oper­ating in real time to ensure that all the require­ call it SWIM – the System-Wide Information is a two-way ments of each air movement are foreseen, coordinated Management system. process that needs coordination on a with others, and met. Such a network has to be This need for integration into the system may be global scale. clear to the management of major hub airports, but V it is essential that minor airports take part as well. ACI has developed a number of Gamper says that: “They are getting the message that it safety-related is important for them.” This is vital, because the smaller handbooks for airports have been slower to develop and have limited airports. resources, but now will often see faster traffic growth than the system average as the major hubs become choked with traffic, and airlines look for more point-to- point opportunities to bypass them.

n Airport safety today Since 2005, licensed airports that handle international traffic should have been operating a Safety Management System (SMS), according to ICAO. In fact the Organization wanted all aerodromes licensed for public service oper­ ations to run an SMS, but for the international ones to consider it mandatory. Gamper admits that compliance is “far from universal”. The problem, according to ACI, is that some national aviation authorities, supposed to be overseeing the implementation of ICAO standards in their own States, may not themselves have the

62 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ACI – Dedicated to Airport Safety

X Runway safety has been the focus of increasing attention. resources and experience necessary to regulate airport safety efficiently. So the industry itself, with ACI’s help, is having to self-motivate to improve. Hence APEX. “Runway safety” is an active buzzword these days, at airports and airlines. Until about five years ago the fact that the most common of all aviation accidents were those that occurred on – or close to – runways was just accepted as one of the inevitable costs of aviation. But in this digital era, as accident data accumulated on data­bases worldwide, organizations like the Flight Safety Foundation began to analyze the figures that were emerging and question the assumed inevitability of accident sequences that began or ended during the take-off or landing run. ACI was there too, with the Flight Safety Foundation, as runway safety started to be divided up into different categories for closer exami­ nation: runway incursions (entering a runway or an engineered materials arrester system in the newly X Risk mitigation for beginning take-off when not cleared to do so); runway created RESA. certain runways can excursions (veering off the side or overrunning the end); RESAs are just one of the many safety issues for involve installing an engineered runway confusion (crew misidentification of the runway which ICAO standards have existed for decades. But not materials arrester chosen for landing or take-off). all airports have respected ICAO SARPs because their system. The worst aviation accident in history was the result of a runway incursion at Tenerife Norte in March 1977, when a KLM began its take-off run in fog, mistakenly believing it had clearance to do so, and it collided with a 747 that had been cleared to cross the runway. That accident killed 583 people. Many runway accidents are not fatal, but they are often costly anyway. So all airports are now encouraged to calculate their exposure to the risk of the various categories of runway accident. But they also have to calculate the seriousness of the potential consequences of a runway safety event. For example, if an aeroplane were to overrun a runway where the overrun area – the runway-end safety area (RESA) – was flat and clear of obstacles for 500m, the consequences would be mild; but if the runway had no RESA, and the terrain beyond the tarmac immediately dropped away into a canyon, the consequences of an overrun would be severe, and mitigating action would need to be con­ sidered. The mitigation could, for example, involve shortening the published runway length, and installing

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 63 ACI – Dedicated to Airport Safety

Z runways were often constructed before adherence to especially through the Airside Safety Handbook. ACI is working to raise ramp safety global standards became a part of the industry culture. Other available advice and help from ACI includes standards. This is the kind of issue that ACI’s APEX programme was aerodrome wildlife management and bird hazard designed to address, and it does so by providing exper­ prevention, standards for apron markings and signs, tise and training, by promoting best practice and facili­ and a safety management systems gap analysis and tating airport mentoring, and by publicizing programmes audit tool. Where ACI does not provide a publication like runway safety to raise awareness of risk, and pro­ or programme of its own, as for example in the moting mitigation strategies. arena of airport design and planning, it is because There is an equivalent programme aimed at raising it can direct its members to ICAO for the guidance ramp safety standards. Industrial studies have demon­ they need. strated that, for airport and airline employees, the ramp Above all ACI is working to help airports to is a more dangerous place to work than in a coal or embed safety management systems in their day to day gold mine. The area around individual aeroplanes operations, the SMS fed by an internal incident during a turnaround is alive with vehicular and reporting culture that can thrive in an environment personnel activity supporting a range of activities: where safety solutions rather than scapegoating are passenger and crew embarkation and disembarkation, the objectives. As ACI defines it, an SMS, within a well- aircraft engineering, refuelling, catering, baggage founded cor­porate safety culture, is a self-diagnostic, loading, freight loading, aircraft servicing, aircraft self-auditing system that produces an improvement in engine operation – including fans/propellers turning corporate performance. ACI describes the reiterating, and jetwash/propwash – and pushback tugs. closed-loop methodology as a four-phase process: Runway and ramp safety are just two of the safety “Plan, do, check, review”. In this model, the initiating development areas in which ACI provides support, “plan” phase is based on risk assessment.

64 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ACI – Dedicated to Airport Safety

As ACI’s World Annual General Assembly agreed last agreed through ICAO, and to identify best practices November, “The next step in reducing accident and within the industry. By adopting these, airports will incident rates is to assess and address vulnerability to prepare to meet – and exceed – the future’s growing accidents and incidents”. For many decades the world’s safety challenges. best airports have operated individually to be safe. The difference now is that the ACI is helping the world’s David Learmount is the Operations and Safety Editor at airline industry to act together to meet global standards Flightglobal (www.flightglobal.com).

Safety and Technical – An Interview with the Chair

As safety is integral not just to all aspects of “and we worked very hard on ensuring that we airport operations but to the whole process of had a plan going forward for compatibility with airport planning and development, the ACI these new aircraft.” World Safety and Technical Standing Committee Lackey adds that there is still work to be (WSTSC) has a broad remit. It is chaired by done in the area of data harmonization. Brian Lackey, Vice President for Strategic Meanwhile, following recent success in Planning and Airport Development at the reducing runway incursions, attention has Greater Toronto Airports Authority. shifted to runway excursions. The focus so far The WSTSC is currently supporting ACI’s has been on landing overruns (including veer- Airport Excellence (APEX) in Safety programme, offs), and may be expanded to look at landing which draws on the committee’s work over the undershoots and take-off overruns as well. past 20 years. These include achievements in A priority area going forward is risk specific areas such as improving apron safety, management. “Historically, if you built runways reducing runway incursions and developing Brian Lackey. for air­craft to operate on that were of specific standards for new large aircraft (NLA), as well dimensions, then that was considered the as the general nurturing of a culture of safety, providing the regions with some of the tools extent of your risk management. We think all underpinned by the introduction of systems they need in order to deliver the programme that there are a lot more factors than just the to collect data and measure performance. The including key performance indicators, assess­ geometry,” declares Lackey. “We really need to WSTSC also has a publications programme with ments and documentation of best practices in have a process which allows you to assess the a number of handbooks which are reviewed on safety, some self-audit tools for airports and associated risks of each individual runway and a cyclical basis. support to the ACI training programmes,” he to plan your risk mitigation expenditures “One of the key challenges is getting a feel says. “One of the areas that we are looking at is appropriately.” for the level of safety at airports throughout how we can advance the safety management Another major issue coming up is how the world and the primary safety issues that system and the culture of safety at airports. air­ports adapt to climate change both in terms ACI can help members with,” says Lackey. “Over That’s really been one of the primary focuses of of contributing to its mitigation through the years this committee has worked on the committee over the years.” measures such as energy management, and developing performance indicators. A lot of our Priority areas also included working with dealing with its impacts. Low-lying airports, earlier work was related to apron safety. That is other organizations to harmonize data for example, are threatened by rising sea levels, now expanding to look at key safety perfor­ collection, which started in the area of apron while many are subject to more extreme mance indicators in all areas of the aerodrome, safety, tackling the issue of runway incursions weather conditions. “Typically, we design our and is really starting to get focused under the with initiatives such as improved markings and aerodromes for a particular storm event and APEX programme.” visual aids, better training for drivers on the we may have to start designing them for much APEX is currently in the organizational airfield and education programmes to raise more extreme storm events,” says Lackey. “And phase. When it is rolled out, Lackey explains awareness, and collaboration with ICAO on that is really going to be fairly significant over that from an implementation point of view the standards including those for the NLA. “ACI the next few years.” focus will be on the ACI regions with the needed to look at what the implications were Lackey rounds up by stressing that safety WSTSC providing technical support. “We see going to be for existing aerodromes and on the always has been and always will be ACI’s the committee’s role as being critical to standards for future aerodromes,” says Lackey, top priority.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 65 AA C ety R N Saf TO INSPEC AA C ety R N Saf TO INSPEC APEX Focuses on Runway Safety

By David Learmount

unways are the places where a third of all Administration, says that action to improve runway commercial air transport accidents happen, safety has been identified as the top priority in the R according to ICAO. organization’s recently launched Airport Excellence At the end of May ICAO ran its first Global Runway (APEX) in Safety programme. Safety Symposium, demonstrating the industry’s So, working in harmony with ICAO and the Flight commitment to bring aircraft and airport operators Safety Foundation, ACI is rolling out APEX globally, together to seek solutions to this persistent safety but with implementation to be carried out locally problem. For some years now ACI has been working by airport operators, aided by the ACI regions. On with ICAO to address runway safety in particular as an behalf of all airport operators everywhere, Gamper important part of airport safety in general. puts the case for APEX with stunning simplicity: The worst accident in aviation history took place on “We [the airports] don’t want to be the places where a runway in 1977, but until quite recently there was a accidents happen.” seemingly unconscious acceptance among airlines and Runway accident risk, however, cannot be managed airport operators that runway accidents were an by airports alone. The runway itself, or the space beside inevitable reflection of the fact that take-off and landing or beyond it, may be the place where a damaged are the two most critical phases of a flight. aircraft frequently comes to rest after a bad landing, but In the last five years, however, the industry has the genesis of a landing accident often lies in the way finally begun to analyze, in detail, all the factors that the crew handled the approach, the quality of the lead to runway accidents, to work out whether – and pilots’ decision-making, the weather conditions, air how – the risks can be reduced. traffic control factors, communications breakdown, or ACI has been closely involved in this effort. even an aircraft malfunction. Gamper himself regularly David Gamper, ACI’s Director of Safety, Technical and makes presentations to regional aviation bodies and

V ACI has designated 2011 as “The Year of Safety – Safer Still”.

68 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS APEX Focuses on Runway Safety

X APEX was launched at the ACI World General Assembly in November 2010. Pictured introducing the programme is Ad Rutten, President of ACI Europe. transport departments all over the world, setting out all the contributory factors to runway accidents, and what airports can do themselves to mitigate the risks. Working with the Flight Safety Foundation, ACI has produced a “toolkit” that contains a breakdown of all the factors influencing runway safety, listing them according to which of the “players” can contribute a solution, and what the options are. The “players” are the aircraft operator, ATC, the airport operator, the aircraft manufacturer and the regulator, and they are each provided with a menu of options for action that they could take to improve runway safety. n Three categories Intensive recent study of runway accidents has led to the identification of three different categories of event: off. Everybody on board both aircraft was killed, along runway incursion, runway excursion and runway con­ with four more who died in the cargo terminal when fusion. Runway incursion involves uncleared entry onto the MD-80’s flaming wreckage hit it. an active runway by an aircraft or vehicle, and while this Runway excursion is not only the most common of is quite rare it has the potential to cause a catastrophic all the runway accident categories, but also the most X collision. Runway excursion means running off the side common of all air transport accidents. It is frequently Surface movement radar systems or the end, and this is by far the most common category not fatal, but it is almost always damaging and some­ enhance airport of runway accident. Runway confusion is misidentifi­ times disastrous. In July 2007, a TAM Airbus A320 safety especially during times of cation of the active runway or the one the pilot has fatally overran the runway at São Paulo Congonhas low visibility or been cleared to use. Runway confusion is rare, but airport in an accident that happened because of a at night. again has the potential to cause a serious accident when it does occur. Gamper points out that in the period from 1995 to 2008 there were 10 incursion accidents, four confusion events, but 417 excursions. A runway accident that takes place at or before take- off can be caused by poor visibility, or misunderstanding between pilots and air traffic control, by flightcrew confusion about where their aeroplane is on the aerodrome (getting lost), or a combination of all these. The worst airline accident of all time was a runway incursion in Tenerife in 1977 caused by a combination of poor visibility and communications misunderstanding. But there has been another very like it much more recently, proving that the lessons from Tenerife were not learned. In October 2001, in fog at , a got lost and unknowingly entered the active runway just as an SAS Boeing MD-80 was taking

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 69 APEX Focuses on Runway Safety

V For some airports the terrain makes runway improvements difficult. At Funchal in Madeira the solution was to extend the runway on columns.

complex combination of many factors: the airport’s Airports have the power to influence runway safety, site, which was on a hilltop; the aircraft had been because a fair proportion of the available runway risk dispatched with a known minor aircraft malfunction; mitigation factors are – partly or completely – under the it was a rainy night; the crew that mishandled the control of the airports. engine power levers on touchdown; and finally the For example, neither Tenerife nor Linate had surface runway had virtually no runway-end safety area, and movement surveillance systems, so in poor visibility they beyond that there was a very steep, high drop into had to trust to traditional procedural control, which the city itself, with no arrester system ahead of it. depends on all parties acting faultlessly, because Some overruns can be relatively benign, but this one developing risks cannot be seen. If ATC had been able to was not, and at many airports worldwide today the monitor, despite the fog, where the aircraft were on the same sort of problem is a matter of serious concern. airport, both accidents could have been prevented. Runway confusion is relatively rare, but can be disastrous also. A Boeing 747-400 n Actions to reduce risks at Taipei in 2000 was destroyed with major loss of ACI, with ICAO and the Flight Safety Foundation, has life when, in poor visibility, the captain misidentified gathered data from runway accident investigations to a runway that had been taken out of service for identify and prioritize the actions airports can take to main­tenance as the active runway, and began the reduce risks, and to raise awareness among the world’s take-off roll. The aircraft collided at high speed with airport operators of the power they have to influence heavy maintenance equipment parked on the runway safety favourably. runway. All sorts of issues were raised in the final Runways, like roads, have characteristics: width, report, creating disagreement between the Taiwan length, shape, slope, evenness (or lack of it) and surface investigators and the Singapore Civil Aviation texture. The airport operator may have the power to Authority. Factors cited included the clarity of airport change or influence some of these, and occasionally all signage, surface markings and taxiway/ of them. Lengthening a runway may be an option, but runway lighting. for some airports terrain will make that impossible.

70 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Let’s grow old together

As one of the world’s oldest airports (est. in 1916), we are delighted to congratulate ACI on its 20th anniversary. Over the past 20 years, ACI has proven to be a true and strong representative of airports around the globe, and of their partners. Plus an important binding force in times of economical turmoil. We hope ACI will keep fl ourishing in decades to come. As we celebrate Schiphol’s 95th anniversary this year, we’re a bit ahead in age. But we happily invite ACI to grow old with us.

84834 SPL ACI Adv Let's grow old together_4.indd 1 23-05 23-05 13:43 APEX Focuses on Runway Safety

While ACI continually works with ICAO to achieve desirable airport design standards, it embraces the principles of equivalent safety and local safety manage­ ment, so it fights the airports’ corner to prevent the blanket imposition of standard solutions. ACI argues that risk is runway-specific, a risk assessment is needed for each individual runway and that there should not be a new prescriptive standard in excess of the present one. One of the main planks of the APEX programme is a system for arranging the mentoring of less prosperous airports by those with more experience and resources. This is a system that does not rely purely on undiluted altruism, because airline route networks are harmed by destination airports that have a bad reputation, and that factor adversely affects business at the departure or hub airport, so it is in everyone’s interest to find a solution that keeps the network operating safely. Not long ago an airport in Africa had a reputation with airlines for causing serious damage to aeroplanes Z Evenness and surface texture can definitely be because the manoeuvring area surfaces were uneven A grooved runway surface will drain addressed by the airport operator, but there will be an and damaged, and paving fragments were often sucked rainwater fast and associated cost. Gamper explains that under the APEX into engines causing expensive damage. The airlines improve surface programme, ACI will develop capacity to send a team to persisted in dispatching aircraft there because it was an friction for braking. any airport to gather data and to offer help – which oil industry destination that filled the airlines’ premium might include helping them to raise finance for safety- cabins, but they went to great lengths to try to mitigate related improvements. the risks using their own measures in the absence of any ICAO guidance on “Airport Design for Safety” makes moves by the airport operator. Fortunately that problem it clear that while its airport design standards should be and many others have now been dealt with as a result made mandatory by Contracting States, its recommen­ of a national government decision to make the national dations should not be compulsory. This is an acceptance aviation authority autonomous in its safety oversight, of the fact that, if an equivalent level of safety can be giving it some teeth. achieved by a different method than that set out in the Gamper says airport mentoring offers are mostly, at recommendations, airports should be free to adopt a present, coming from larger airport operators. But he solution that fits local circumstances. For example, if a says ICAO’s regional offices are also a channel through runway does not have the recommended length of which expertise and assistance can be directed to runway-end safety area (RESA) in excess of the Standard, airports that need it. compliance could be achieved either by lengthening the Weather cannot be influenced by airport manage­ RESA or, if terrain or other consider­ations make that ment, but the runway safety risks for aircraft operations impractical, the usable runway length can be shortened in bad weather can still be mitigated by various means to achieve the same effect. Aircraft operators then have over which the airport operator has control or influence. to change their take-off and landing performance Runway texturing is a good example of one of the ways calculations to ensure they can operate safety from the in which this can be done. A grooved, crowned runway shorter runway. surface will drain rainwater fast, reducing aquaplaning

72 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS APEX Focuses on Runway Safety

risk, and the grooving will also improve surface friction responsible for the decisions they make having received for braking in both wet and dry conditions. Also, if the information. rubber residues are allowed to build up on the runway Even airport operators that have taken every possible surface in the touchdown areas, the runway will safety measure within the reach of their control or become slippery there. Regular rubber removal will influence have to allow for accidents that will happen prevent this. ACI’s Airside Safety Handbook provides on site or close by. Accident mitigation is an absolute operators with advice about mitigations like these requirement for which ICAO prescribes minimum and how to apply them. Ensuring that surface snow- standards of equipment and readiness. clearing and de-icing capabilities are up to stan­dard But Gamper makes it clear that just being equipped is another way airports can improve operational is insufficient; the operator must have – and practise – safety standards. accident mitigation plans for all the potential risk Other weather factors can also be mitigated. If the scenarios and links with local emergency services. airport management and its air traffic control contractor ICAO standards for airports have existed for 60 take measures, in cooperation with the national years, but in many parts of the world they were loosely meteorological service, to understand the minutiae of applied or not applied at all. That situation is changing the airport’s local climate at all times of the year, local rapidly, with standards and recommended practices meteorological risks will be fully understood by duty being reviewed against safety performance. ACI is staff, whether ATC or airport operations personnel. working with its members to ensure they can meet the Recurrent local risks, like windshear, can be communi­ higher safety expectations that air travellers have today. cated to the operators via notices to airmen, and real- time weather updates passed regularly to aircraft crews David Learmount is the Operations and Safety Editor at on approach or departure. The pilots are then Flightglobal (www.flightglobal.com).

C Ensuring that surface snow- clearing and de-icing capa­ bilities are up to standard is another way airports can improve oper­ ational safety standards.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 73 NACO, Airport Consultants B.V.

Well known around the world and new airports were designed and built projects to develop our portfolio by within the Netherlands, NACO is and under NACO’s supervision. gaining new ones. has been using its expertise in the 1980’s Collaboration with Benthem To continue down a successful path aviation industry for more than 60 years. Crouwel Architects (Amsterdam) began and expand our services, NACO joined NACO was founded in 1949 by a group for works at Schiphol and the two firms the DHV Group, a leading international of Dutch firms that wanted to provide continue to carry out works at consultancy and engineering firm with a independent knowledge and expertise Amsterdam Airport Schiphol today. worldwide network back in 2003. By regarding the development and con­ 1990’s There was a boom of new doing so we can offer clients more ser­ struc­tion of airports. The founders and airports in Asia, including Bangkok and vices regarding not only airport expertise first shareholders were KLM, Shell, Kuala Lumpur for which NACO carried but also for development around the Phillips and other various contractors. out works for master planning, funct­ airport. In 2009, InterVISTAS Dr. , President Director of ional design and contract management. Consulting Group, industry experts in KLM was the primary initiator of the firm The terminals were designed by well transport and tourism became part of and remained on the Steering Committee known architects with technical assis­ the DHV Group. Since then services until just before his death in 1953. tance from NACO. Strikingly enough is offered to the aviation industry have NACO’s reputation in the market the scale for which master plans were only increased. Together with today dates back to the start of the made for 100 million annual passengers InterVISTAS Consulting Group NACO relationship with Amsterdam Airport and for which terminal buildings for 40 forms the Business Group Aviation. This Schiphol, one that still remains strong. million annual passengers were realized. combination offers a centre of excellence The affiliation with Amsterdam Airport Over the past 10 years, NACO has providing inte­grated, operational and Schiphol began in 1948 when an alter­ successfully worked together with inter­ technical solu­tions. Whether looking for native location for the airport was being national signature architects on the developing a new business strategy, researched. Following that in 1953, design of large new terminals. Such enhancing non-aviation related NACO advised the directors of KLM cooperation includes that with Foster and revenues, attracting airlines to your regarding Amsterdam Airport Schiphol Partners in Beijing for the New Terminal airport, or planning long-term airport but was not initially involved in the 3 Building and currently in Kuwait and development, optimizing the airport’s development that directly followed. with KPF for the New Midfield Terminal capacity, designing, engineering and That all changed however, in the six­ Complex in . implementing major development ties when NACO was assigned to design NACO’s history is one that dis­ works we are well equipped to be the the new terminal building for Schiphol tinguishes us from our competitors. right partner. that went on to be opened in 1967. It With the growth of the firm in the Our services include but are not was during this period that opportu­ 1970s and 1980s many positions were limited to: nities for projects abroad started to created and filled by experts that made flourish for NACO, with thanks to the life-long careers at NACO. Those experts Planning perception of Schiphol and KLM’s have passed their knowledge down to l Capacity & demand analysis representatives abroad. the current NACO generation and some l Facility sizing & infrastructure layout From here on out NACO grew along­ of them still keep in touch with our l Master planning & development side the developments that occurred clients in the Netherlands and abroad. phasing within the aviation industry. To quickly With many of our clients those personal l Environmental & economics planning take you through the years: relationships are still making it possible 1950’s The Pioneer Phase for NACO to maintain a common past which forms Public-Private Partnerships & and the first terminal building overseas was the basis for new projects. We rely on Finance designed by NACO in Damascus, Syria. our ability to maintain and create new l Feasibility studies, analysis & due 1960’s NACO designed the new relationships with clients so that we diligence Schiphol; connections were made in will continue to be successful. Thanks l Financial analysis & economics Saudi Arabia and with subse­ to the reputation of Schiphol, KLM l Revenue management & cost quent actions that lasted throughout the and our history with them, we proudly mitigation initiatives 1970s and 1980s when a long list of share our track record on Schiphol l Transition planning Facility Planning & Design Infrastructure Planning & l Efficient integration of all project life l Planning & design of airport Design cycle phases terminals & facilities l Geometry & pavement design l Functional design & capacity l Construction phasing plans Border & Security Services optimization l Design of apron-building interface l Border flow optimization l Airport special systems l Drainage design l Process innovations l Passenger flow simulation l Strategic advocacy planning Air Service Development l Security auditing requirements Economics, Strategic Planning l Market Evaluation & traffic and Market Analysis forecasting NACO, Netherlands Airport l Economic analysis, logistics and l Air service & tourism development Consultants B.V. regulatory strategy Anna van Saksenlaan 10 2593 HT l Strategic planning, marketing plans, l Business cases & route analysis The Netherlands tourism plans and organization l Financial incentive support services T: +31 70 3446300 reviews www.naco.nl l Benchmarking, consumer surveys & Construction Management [email protected] focus groups, air travel market research l Stakeholder engagement Contact: Tiffany Fluent, Business l Environmental strategic plans, audits l Process management Development Assistant and greenhouse gas management l Risk management

Total Airport Solutions Strategy - Planning - Design - Implementation

With more than 60 years of worldwide experience in airport development, NACO offers an extensive range of integrated airport planning and design services.

Website: www.naco.nl Twenty Years of Airport Security

By Philip Baum

ecurity is a core priority for ACI and its members. There never was any global acceptance as to which The challenge facing airport management is how to technology should be used as the first line of defence. S facilitate the multitude of inspection processes In the , there was a mass roll out of while also focusing on the more positive customer ser­ computed tomography (CT) systems to perform Level 1 vices that generate revenue and make the airport-based inspections, whilst in Europe the same technology was element of the traveller’s journey an enjoyable experience. deployed at Level 3 as a means of resolving Level 2 At the time of ACl’s inception, the heyday of tradi­ alarms (when traditional X-ray – automated and tional terrorist hijackings was already consigned to the screener examined – had not succeeded). There was, history books. Whilst there have always been actions and remains, a certain mystique about the hold bag­ perpetrated by psychologically disturbed individuals and gage examination process – one that serves airport asylum seekers, the frequency of incidents involving security well; what the eye can’t see, the mind struggles armed revolutionaries, acting in order to gain publicity to plot against. Net result: traditional improvised for their political viewpoint, had dramatically declined explosive devices secreted in suitcases have not been by 1991. Even acts of aerial sabotage had, by the early seen for some time now, so it is reasonable for the 1990s, become rare. The legacy of such incidents had not. industry to claim a degree of success. It was the downing of two transatlantic airliners, Air As far as the general public are concerned, the India 182 in 1985 and Pan Am 103 in 1988, which led passenger checkpoint is the primary means of ensuring to the integration of hold-baggage screening, predomi­ safe skies, even though, in reality, it is but a small piece

XV nantly utilizing X-ray-based technologies, into the bag­ of a giant jigsaw puzzle of surveillance, access control, The archway metal gage handling systems of airports. Deadlines came and identification, handling and screening technologies and detector and cabin baggage X-ray went and huge construction projects were embarked processes that together create a picture designed to machine are now upon as airport management sought to clear passenger prevent, deter and even respond to acts of unlawful being augmented areas of the scanners and have them do their duty out interference. The archway metal detector and cabin by full body scanners. of sight of the general public. baggage X-ray machine are part and parcel of airport

76 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Twenty Years of Airport Security

life around the globe but they cannot claim to be the have of them. Each lane will be equipped with different stand-alone solutions they once were to counter the screening technologies and the overall objective is to terrorist threats of the 21st century. Airports are now speed up the flow of passengers through the check­ being forced to allocate valuable real estate and fund­ point by focusing on those passengers who pose the ing to deploy advanced screening technologies, such as greatest risk. It is being mooted that a degree of millimetre wave and backscatter body imaging behavioural analysis will be utilized by trained profilers technologies. to supplement the intelligence we have on passengers. As ACI entered its second decade, airport security Indeed, the potential benefits we stand to gain from the underwent its biggest challenge to date. The terrorist new approach will be undone if we fail to embrace attacks of 11 September 2001 succeeded due to a “lack common sense and use of the sixth sense and fall into of imagination” by regulators and operators to recog­ the trap of accepting “the computer said so” decisions nize that religious zealots armed with legally trans­ as to who can be trusted as cast-iron guarantees of portable objects could convert commercial aircraft into integrity. weapons of mass destruction. Highlighting the need for rethinking the components Subsequent plots have demonstrated the innovation of what has now been termed “next generation of the terrorist community and its unabated desire to security”, Craig Bradbrook, ACI’s Director of Security target aviation. Suicidal individuals concealing bombs in and Facilitation says: “Aviation must keep pace with shoes and underwear has led to the deployment of ever- changing threats and attacks on civil aviation, be that more invasive screening technologies; fundamentalist passenger or cargo. We can question whether today’s gangs attempting to infiltrate liquid-based explosives approach effectively meets current and future threats onto aircraft has spawned the unpopular limitations on and also whether it is sustainable in the long term, in liquids, aerosols and gels carried in cabin baggage; and light of ever more stringent measures and rapidly bombs sent as courier shipments, so cleverly concealed growing passenger numbers, forecast to double by that screening technologies failed to identify the devices 2029. We are advocating a new approach based on even when intelligence received resulted in the packages passenger differentiation according to the passenger’s being subjected to special examination, has initiated a risk profile and use of an improved screening process drive towards greater scrutiny of air cargo. applied to the small percentage of passengers that are deemed to be higher risk.” n Checkpoint of the Future Indeed, looking at the decade since the 9/11 attacks, One thing is certain. If we continue to simply play catch we can see that the deployment of common sense might up and deploy standardized screening processes, the well have worked where traditional screening failed. opposition will be able to plan the next outrage utilizing Richard Reid, the shoe bomber, was actually weapons and attack scenarios that we have recognized identified as a possible threat to his but too easily dismissed. And it is against that backdrop flight from Paris to Miami on 21 December 2001 (being that the recently unveiled Checkpoint of the Future has the anniversary of the Lockerbie disaster) and missed his been devised. ACI’s third decade will see this radical flight due to additional screening he was to undergo as new approach to screening take root at many of the a result of behavioural characteristics that caused world’s larger airports. concern to security personnel; he returned the next day, The Checkpoint of the Future will see passengers after a night at an airport hotel, and was allowed to divided into three groups – those who are intrinsically board without his footwear being inspected. The trusted, those who are considered to be higher risk and industry was lucky that the fuse in Reid’s shoes was those who should undergo standard screening pro­ damp and he failed to ignite it; passenger and crew cesses due to the limited amount of information we intervention saved the day.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 77 Twenty Years of Airport Security

interference with civil aviation; disruptive passengers and those who are in some way psychologically unbalanced pose a daily threat to the industry and exist in every country around the world. No region can claim immunity. The destruction of a China Northern flight in 2002 by Zhang Pilin, who had taken out multiple insurance policies on the day of travel, could have been prevented had people acted on the extremely nervous behaviour he displayed prior to boarding. In May 2003, David Mark Robinson tried to gain control of a Qantas flight, desiring to crash it into Cradle Mountain, Tasmania, and deliver all those on board as a present for the devil who, he believed, lived there! Robinson had been prevented from gaining access to the cockpit of a flight departing Hobart only five months earlier and had such invaluable intelligence been available to screeners in Melbourne it might have resulted in Robinson being denied boarding for the flight to Launceston. Ultimately it was down to the aircrew to prevent a disaster. The Robinson case was quickly forgotten, in part Z The underwear bomber, Umar Farouk Abdulmutallab, because he was unsuccessful but also because the However much technology is should have been identified by profiling techniques on incident took place on a domestic route well away from refined, the Christmas Day 2009. He was travelling to Detroit for European and American skies, being the perceived effectiveness of two weeks with no luggage, on a visa issued in the traditional arenas for significant attacks against avia­ airport security depends upon (which was not even part of his tion. Yet there was a key learning point: Robinson was human beings. itinerary), having paid a large amount of cash in using wooden stakes as his assault weapons; he had for a journey that started in Nigeria and had changed concealed them in the lining of his coat pocket knowing his routing the same day he had purchased the ticket. that the archway metal detector at He was spoken to in Amsterdam but the body search would not be able to detect them. That basic under­ did not concentrate on his underwear. standing of airport screening processes would not be an Even the cargo plot of 2010 demonstrates that alien concept to the terrorist either. common sense, being the very essence of profiling, can help determine who, or what, we should focus our n Access control screening efforts on rather than treating everybody and Checkpoints are, in many respects, the easiest challenge. everything the same. After all, who ships single printers They are clearly positioned and passengers, crew and from Yemen to the United States when the shipping airport-based employees can be channelled in their cost is higher than a new printer? direction. Many airports are, however, the size of small towns employing tens of thousands of personnel, all of n Thinking beyond terrorism whom are expected to go through some form of back­ Two events demonstrated the need for airports and ground checks in order to obtain their ID card and be airlines to think beyond terrorism and recognize that authorized to enter restricted zones. Like in any town, aviation security is about preventing all acts of criminal there are bound to be a number of bad eggs. There is

78 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS

Twenty Years of Airport Security

XX The control of access to restricted areas – from CCTV to perimeter fencing – demands the greatest financial investment.

also the additional challenge of many appli­cants for airside passes coming from overseas and, as a result, the depth of background checking that can be done is further impeded. Although less visible to the general public, the effort that airports have had to put into controlling who is cleared to work in sterile areas cannot be underestimated. The control of access to restricted areas actually new Terminal 3 has in excess of 3,700 cameras facili­ demands the greatest financial investment. Examples tating the surveillance operation. include perimeter fencing, often superimposed by The attack against in 2007, in perimeter intrusion detection technologies, and closed which a vehicle laden with explosives was driven into circuit television. CCTV is often enhanced by intelligent a termi­nal building, and even this year’s attack in the software algorithms that can determine when terminals arrivals hall at Moscow’s Domodedovo Airport, brought are overcrowded, when items are left unattended, when home the reality that landside areas of airports also people move in the wrong direction, and when they require protection; the goal of the terrorist is not loiter where they ought not. Just as an example, Delhi’s necessarily to infiltrate him/herself or a device onto an

80 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS

Twenty Years of Airport Security

aircraft. Accord­ingly bollards and barriers provide fruit in identifying petty criminals and victims and physical measures that can help limit the viability of perpetrators of human trafficking. such an attack, supplemented by a redesign of airport- As ACI heads towards its silver anniversary, members approach roads. are working on new initiatives, such as the Checkpoint However much technology is installed, and has, of the Future and the soon to be initiated “better thereafter, to be maintained, the effectiveness of airport security” project, but also recognize that, in the words security depends upon human beings. Terrorism and the of Craig Bradbrook, “there cannot be a ‘one size fits all propensity to commit criminal acts depends upon a airports’ solution”. certain mindset; so too the response. It is the entire airport community that needs to play its role in protect­ Philip Baum is the Editor of Aviation Security ing the facility’s users, not just the security personnel. International and the Managing Director of Green Encouraging a reporting culture amongst check-in staff, Light Ltd (www.avsec.com), a London-based vendors at retail outlets and even amongst special security training and consultancy company that interest groups, such as plane spotters, is a challenge focuses on inflight security and passenger risk for airport law enforcement, but one that has borne assessment techniques.

Security – An Interview with the Chair

The constantly evolving nature of security “If you look at the transition to body scanners threats to commercial aviation make the work from walk-through metal detectors, to get the of the ACI World Security Standing Committee equivalent throughput in passengers there’s a particularly challenging. It is chaired by Grant doubling at least of the space that’s required,” Woods, General Manager Airport Operations at says Woods, “so there’s the cost of the infra­ Sydney Airport Corporation Ltd. structure, the cost of the equipment and the “Our reputation and our business are cost of facilitation.” underpinned by strong security systems and There is also the crucial issue of offering procedures,” declares Woods, who sees a high-quality service while obtaining the regulatory, technical, cost and service issues as required security outcome – passengers the four key challenges in airport security. Of frustrated by delays and queues may take their these, he highlights the need for global business elsewhere next time. However, Woods regulatory harmonization. points out that managing the impact of chang­ “Without harmonization there is total ing security procedures on service levels is more confusion for the passenger,” he says, “and one difficult for airports in countries where a of the major examples is the liquids, aerosols separate agency is responsible for security and gels (LAGs) confusion around the world. rather than the airport itself. We now have LAGs being handled one way in Looking to the future, Woods says the Grant Woods. Europe, a different way in Asia and a different industry needs “to look collectively about way in the US.” with a particular impact on transit passengers. how the passenger moves around the world”. Staff screening is also an area where The industry’s challenge now, he says, is to He would like to see multilateral acceptance different regulations apply. In some parts of the work towards international consistency. by States of each other’s operational standards world there is 100% screening, in others there Technological developments will be part of so that passengers once cleared to enter is not. the answer and Woods is looking to the the aviation system can move smoothly Woods points out that ICAO’s Annex 17 industry to raise its game. “The technology through it without the need for re-screening prescribes minimum security requirements. really has to start getting up to speed with the at transit airports. “That’s the real challenge Over time, States around the world have added risks we see around airports,” he says. if we are going to take some of the costs different measures to the ICAO baseline to Changing security measures, of course, out of security and provide better service,” create a complex mix of national regulations have had a direct impact on airport costs. he says.

82 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ACI, YOU’VE HELPED AVIATION Vancouver REACH NEW HEIGHTS International IN EXCELLENCE. Airport

Vancouver International Airport (YVR) is celebrating its own milestone this year – its 80th birthday. From its official opening on 1 July 1931, YVR has grown from an airport with a small two-story wood frame terminal, a single runway and just over 530 passengers in its first year to a major international gateway between Asia Pacific and North America. Its three runways and award- winning Domestic and International terminals served 16.8 million passengers in 2010. The airport is a major contributor to the local economy, generating more than 23,600 direct jobs and contributing C$1.9 billion to ’s GDP. Its total economic output tops C$11.7 billion. The 67 airlines serving YVR connect Canadian businesses, tourists, friends and family to 119 destinations around the world. YVR is operated by Vancouver Airport Authority, a community-based, not-for-profit organization, which will celebrate its own 20th anniversary in 2012. The Airport Authority assumed control of YVR on 1 July 1992, and since that time has invested more than C$2 billion in facilities to serve our community. We are delighted to have been the recipient of eight ACI awards in 2010 for our retail, marketing and communications programmes. YVR Airport Services, a subsidiary 50% owned by the Airport Authority and 50% owned by Citi Infrastructure Investors L.P., is a global leader in providing airport management services – currently involved in the management and operation of 19 airports from Canada to . Whether it’s through sound financial planning and performance, exemplary customer care or award-winning facilities, Vancouver As we celebrate our 80th, Airport Authority is committed to excellence in airport congratulations on your 20th. operations. From your friends and partners at YVR.

DATE 04/29/11 APRIL 29, 2011 2:08 PM

DOCKET 129-5871 OPERATOR ML CLIENT YVR PROJECT 5871_YVR_ACI AD TRIM SIZE 105MM X 297MM BLEED SIZE N/A COLOUR/S CMYK Driving Airport Service Quality

By Craig Bradbrook

ustomer service is a core value for airports, not just bio-security measures, which complicate the passenger in respect of passengers but also in respect of the facilitation processes further. Clearly, managing the C airlines and airport organizations, the non- passenger facilitation process and service quality at travelling public and airport staff, that make up an airports is a challenge. airport’s customer base. Understanding and meeting On the regulatory side, ACI works closely with their disparate needs and expectations is the key to ICAO to address facilitation issues. In recent years, operating an airport successfully. the SARS and avian influenza outbreaks and the The increasingly globalized economy and rising influenza A/H1N1 pandemic have highlighted the standards of living have driven demand for both important role that airlines and airports can play in business and leisure travel. The emergence of the low- preventing the spread of infectious disease. On the cost carriers has made air travel more accessible and security side, the restriction on the carriage of liquids, affordable than ever before. ACI members currently aerosols and gels (LAGs) has had a significant impact handle around 5 billion passengers and 80 million on passengers and airport processes, since it was tonnes of cargo on 74 million flights, at around 1,700 introduced in late 2006. These measures will need to airports globally. Passenger numbers are expected to remain in place until such time as liquid explosive double by 2027 but without a corresponding increase detection systems are deployed at airports, which is in the number of airports. unlikely before 2013. The threat from terrorists using

X Moreover, passengers have rising expectations about improvised explosive devices that are artfully con- Passengers have the services and standard of service that an airport cealed on their body has also seen a move towards rising expectations about the services should provide. Then there are the mandatory customs, the use of body scanners at airports. and standard of immigration, quarantine and aviation security require­ This presents a number of challenges, as these service that an ments and processes, which have become more devices are heavy and have a larger footprint than the airport should provide. complex and onerous. Some countries also enforce strict conventional systems in use at airports. Passenger concerns about safety and privacy with these devices have arisen. ACI believes that these concerns have been adequately addressed in the design and operational protocols and government studies show that these devices are completely safe. Therefore, ACI advocates that airports should be allowed (but not be required) to use these devices in passenger screening. ACI is also working with IATA and other stakeholders on cross-industry initiatives to improve the facilitation of passengers. There are various industry working groups that are developing recommended practices for technology solutions and processes, facilitating the early adoption of innovative solutions. In this regard, the move towards off-airport processing and self- service applications is expected to grow, reducing the time needed for check in and processing at the airport. Advances have also been made in automating the process and there are many examples of automated border clearance, using a combination of an e-passport or identity card,

84 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Driving Airport Service Quality

CX With pressure on airports to reduce aeronautical charges, they need to grow their non-aeronautical revenues. biometrics and turnstile arrangements. The machine cleanliness, to waiting times and courtesy of staff. By readable travel document is now standard worldwide dissecting and measuring each part of the passenger and this will hopefully facilitate greater adoption of process, an airport is able to identify problems and automation in passenger processing. performance gaps, which in turn facilitate improve- ment actions. n The ASQ programme Meeting customer needs and expectations is the key to operating an airport successfully. And with pressure on airports to reduce aeronautical charges, there is a need for airports to grow their non-aeronautical revenues. Good customer service therefore makes good business sense. ACI launched its Airport Service Quality (ASQ) programme in 2006 to help airports measure and benchmark service quality. Analysis from the ASQ programme has subsequently led to the development of industry best practices. Over 200 airports currently use the ASQ Survey to gauge passenger satisfaction from around 300,000 interviews annually. Each interview covers over 30 aspects of the passenger’s experience at the airport, from availability of facilities and their

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 85 Driving Airport Service Quality

The ASQ Survey results clearly show the key factors airports in the survey between 2006 and 2010. This is that influence passengers. These factors relate to the quite an achievement when one considers the addi­ core processes and basic needs of passengers, namely tional security measures that have been in force during cleanliness of the terminal, availability of washrooms, that time. This is testimony to the importance that the efficiency of the processes, waiting times and airports place on service quality and the manage­ment courtesy and helpfulness of staff. If an airport gets the expertise that airport managers have developed. The basics right it can then achieve even higher levels of ASQ Assured certification programme benchmarks an satisfaction through its value-added services, like airport’s management approach to service quality shopping, restaurants and entertainment. against industry best practice. It also provides a frame­ Managing service quality at airports has evolved into work for excellence that airports can use in their service managing a passenger experience, and the ASQ improvement strategies. programme provides airports with a toolbox for doing Each year, ACI presents ASQ Awards to those air- this. The ASQ Performance programme provides air­- ports that, in the opinion of passengers, have provided ports with a tool for measuring and benchmarking the the highest levels of overall satisfaction. These Awards 16 core processes that a passenger uses when travelling and Top 5 rankings are based on the results of all the through an airport. This enables an airport to compare survey interviews conducted in the preceding calendar passenger satisfaction (“the perceived quality of year. The winning airports in 2010 are shown in the service”) with the actual service delivered. Such analysis following tables. helps airports to set and maintain service standards. The ASQ Survey results show a 7.5% (industry Craig Bradbrook is ACI’s Security and Facilitation average) increase in passenger overall satisfaction at Director.

Facilitation and Services – from the Chair

The ACI World Facilitation and Services committee helped ACI shape the requirements Standing Committee is chaired by Dato’ Azmi relating to airports and develop guidelines for Murad, Senior General Manager Operations at the implementation of IHRs at airports. Malaysia Airports Holdings Berhad, and has Through this work, ACI has established itself as played a crucial role in shaping regulation and a partner with the World Health Organization. developing best practices in airport facilitation The committee has been instrumental in and customer services during the past two developing best practices in customer services. decades. Airport managers have evolved from managing The committee did much of the ground infrastructure into managing a passenger work in developing proposals to improve ICAO experience. The Airport Service Quality (ASQ) Annex 9 (facilitation), which culminated in programme, launched in 2006, has provided many overly prescriptive Standards and airports with the tools to measure, manage and Recommended Practices being removed in the benchmark service quality. The committee has last amendment exercise. The committee also continued to advise on the development of the developed a ground breaking guide for airports ASQ programme. Much of the transformation Dato’ Azmi Murad. on Passengers with Disabilities and, as in the facilitation process and airport services regulators have introduced regulation in this has been made possible through IT and the shape the facilitation strategy and priorities. area, it has worked to develop guidance for committee oversaw the activities of the Airport There are also opportunities to further improve airports to harmonize arrangements between IT Sub-Committee, until it became a standing the facilitation process by leveraging IT and different regulatory regimes. committee in its own right. communication technology and achieving The International Health Regulations (IHRs) Looking ahead, there are many challenges better process integration with other were extensively revised in 2005 and the facing airports and the committee will help stakeholders.

86 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Civil Aviation Authority of Nepal Tribhuvan International Airport (TIA) Civil Aviation Office , Nepal

It is with great pleasure that we pen this message of felicitation on the occasion of Airports Council International’s 20th anniversary.

We would like to take this opportunity to show appreciation for ACI’s dynamism and dedication to the industry and its leadership as a key aviation organisation.

We wish ACI continued success in the future.

Civil Aviation Authority of Nepal rich in art and culture, not only known for their temples In 1957, the Department of Civil Aviation was formally and pagodas, above all they possess smiling men and established under the Government of Nepal. Nepal women, the pride of the nation. TIA has not only flourished joined the membership of the International Civil Aviation as the main hub for every expanding business of the Organization in 1960. country but has proudly catered to various domestic and The Civil Aviation Authority of Nepal (CAAN) was international airlines. established as an autonomous regulatory body on 31 December 1998 under the Civil Aviation Act, 1996. CAAN Profile has been set up with the objective of making aviation safe, Coordinates: 274150N – 0852128E regular, standard and efficient. Its prime goal is to ensure Elevation: 1,338m AMSL flight safety and the sustainability of civil aviation and it Reference Temperature: 27.8°C is responsible for constructing, operating and maintaining Runway Designation: 02/20 airports in the country. It is also tasked with equipping Runway Dimensions: 3,048m x 46m Nepal’s airports with all necessary communications, Runway Surface Strength: 54 F/A/W/T navigational and surveillance facilities. Fire Fighting Services Air Traffic Control Service (Aerodrome Control, Approach Tribhuvan International Airport (TIA) Civil Control and Area Control) Aviation Office, Kathmandu, Nepal Aeronautical Communication Service Tribhuvan International Airport (TIA) is situated in the the Aeronautical Information Service. heart of the Kathmandu valley with the Himalayas clearly The airport is equipped with international-class facilities. visible from the airport. TIA is located amid the confluence Performance-based Navigation will be introduced of three ancient cities, Kathmandu, Bhaktapur and Patan, very shortly.

Nepal Tourism Year 2011 Naturally Nepal, Once is not enough Driving Airport Service Quality

The 2010 ASQ Awards

Best Airports Worldwide Best Airport by Size 1 Seoul Incheon 2–5 million 5–15 million 15–25 million 25–40 million over 40 million passengers passengers passengers passengers passengers 2 Singapore 1 1 Hyderabad 1 Seoul Gimpo 1 Seoul Incheon 1 Hong Kong 3 Hong Kong 2 Halifax 2 Nagoya 2 2 Singapore 2 Beijing 4 Beijing 3 Guayaquil 3 Indianapolis 3 Vancouver 3 Shanghai Pudong 3 Dubai 5 Shanghai Pudong 4 Malta 4 Cancun 4 Taipei 4 New Delhi 4 Dallas Fort Worth 5 Porto 5 Austin 5 Shenzhen 5 Kuala Lumpur 5 Bangkok

Best Airports by Region Africa Asia-Pacific Europe Latin America- Middle East North America X Caribbean Incheon 1 1 Seoul Incheon 1 Malta 1 Cancun 1 Dubai 1 Indianapolis International 2 Cairo 2 Singapore 2 Porto 2 Guayaquil 2 Abu Dhabi 2 Ottawa Airport serving Seoul has won 3 3 Hong Kong 3 Zurich 3 San José 3 Tel Aviv 3 Austin Best Airport 4 Durban 4 Beijing 4 Copenhagen 4 Montego Bay 4 4 Halifax Worldwide each year since the ASQ 5 Nairobi 5 Shanghai Pudong 5 Edinburgh 5 Mexico City 5 Dammam 5 Vancouver Awards started.

88 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Driving Airport Service Quality

The 2010 ASQ Awards

Z Best improvement award by region Best airport fewer than 2 million Clockwise from top left. Africa Cape Town passengers by region Dubai won the 2010 Awards for Best Airport and Best Africa George Asia-Pacific Shanghai Hongqiao Improvement in the Middle East. Europe Humberside Europe Bournemouth Indianapolis won the 2010 Award for the Best Airport in Latin America-Caribbean Bridgetown North America. Middle East Dubai North America Cancun won the 2010 Award for the Best Airport in Latin North America Vancouver America-Caribbean. Latin America-Caribbean San José Malta won the 2010 Award for Best Airport in Europe.

Cape Town won the 2010 Awards for Best Airport and Best Improvement in Africa.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 89

PASSENGERS LOVE YQB

Québec City Jean Lesage International Airport has just been named North America’s best airport for the quality of customer service according to ASQ data*.

* Airport Service Quality 2010.

P03237 AIJL Pub Ang 10/05.indd 1 11-05-11 14:27 Developing New Revenue Streams

By Karen Thomas

hen ACI was formed, airports derived about 30% “Investment ratings for new airports are very much of their revenues from non-aeronautical sources. related to these projects’ non-aeronautical potential. W Today the share is nearly 50% and these revenues That’s reflected in everything from project credit ratings, – which include food & beverages, bureaux de change, to the cost of borrowing, to raising interest in these retail, duty free sales, real estate projects, commercial ventures from potential investors.” assets, airport advertising and car parking – will become Published in December, ACI’s 2010 Airport Economics even more important in the years to come. Report reported that non-aeronautical revenues gener­ Thanks to the development of non-aeronautical ated 46.5% of members’ $95 billion revenues in 2009. revenues, airports have held user charges to a constant Year-on-year, overall commercial revenues fell 1.5%. 4% of airline operating costs for the last two decades. Advertising revenues plunged 11% and car parking by But consolidation within the global airline industry is 3.5%. However, other non-aeronautical segments putting hub airports under ever greater pressure to turned in stronger performances. Retail grew 2%, food generate revenue from beyond the core aviation & beverages 7%, car rental concessions 9% and real business, while smaller and regional airports are under estate 10%. similar pressure from low-cost carriers. This means Announcing the results, ACI Director General Angela airports, retailers and brands need to work together to Gittens said: “Non-aeronautical revenues are a vital ensure segment growth. component in the economics of airports. “Non-aeronautical revenues are vital to airport busi­ “During the downturn, the diversification of airport ness,” says ACI’s Director of Economics and Programme revenues cushioned the impact of lower passenger and Development, Schimm. “It’s not sustainable for freight volumes. Non-aeronautical revenues critically airports to rely on aeronautical operations today. determine the financial viability of an airport as they Increasingly, the aeronautical business is a zero-sum tend to generate higher profit margins than aero­ game: it’s airports’ other operations that keep the nautical activities, which are typically cost-recovery only business afloat. or operate at a deficit.”

VV Non-aeronautical revenues are set to become even more important for airports in the future.

92 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Developing New Revenue Streams

ACI’s Schimm says that non-aeronautical revenues have proved more resilient than passenger figures. “The decline in non-aeronautical revenues was less steep than the decline in passenger numbers,” he says. “Fewer people were travelling, but the figures suggest that those who continued to travel were the ones who spend money at airports.” n Growth potential John Rimmer, Executive Director of travel retail news­ letter The Moodie Report, expects non-aeronautical revenues to overtake airports’ traditional revenue streams within five years. Indeed, last year’s recovery in traffic has boosted rev­ enues. Swedish consultancy Generation Research reports that airport non-food & beverages retail generated $23.3 is under threat. Advertising income is reduced, due to billion in 2010, representing annual growth of 12.7%. cuts in advertising spend. Generally, retail spend per Generation Research analyzed five duty free and head is falling within airport environments.” travel retail product categories: wines and spirits, This year has seen airports in North Africa and the fragrances and cosmetics, tobacco, confectionery and Middle East lose visitor numbers, due to political unrest. fine food, and luxury goods. Of these products, luxury European airports suffered flight cancellations in April goods turned in the strongest performance last year, 2010, due to the volcanic ash cloud from Iceland. Then, sales increasing nearly 17% to top $14 billion. Wine and heavy snow brought further chaos during the 2010/2011 spirit sales totalled $3.7 billion and tobacco $1.8 billion. peak winter travel period. Sales of luxury goods grew fastest in the Asia-Pacific Mid- to long-term challenges include security checks markets, along with India, , Turkey, Brazil and reducing the time available to passengers to shop, eat parts of Latin America. “2010 was all about a gradual and drink at the airport. restrictions on return of confidence and a gradual return to normal liquids, aerosols and gels, and moves by low-cost purchasing patterns,” Generation Research reports. carriers to limit carry-on luggage to one item pose Meanwhile, external studies value airport food & additional barriers. Competition is fierce as airlines seek beverage (F&B) sales at $10 billion worldwide. to boost in-flight duty free sales. However, growth in non-aeronautical revenues faces Meanwhile, World Health Organization (WHO) several barriers. Short-term worries include the impact proposals to ban tobacco sales and restrict liquor of the economic downturn on tourism and business advertising may further erode airport retailers’ travel, and the knock-on effect on commercial revenue- revenues, and ACI is working at WHO to defend generating activities. airports’ interests. “Global downturn has changed the way in which For its part, the European Travel Retail Council (ETRC) businesses, people and products travel around the is calling on airports, retailers and brands to use their world,” notes business consultancy, EC Harris. “Cost- collective muscle to defend airport sales of tobacco and cutting exercises mean less available budget for travel alcohol. “Surveys suggest that tobacco is key to driving globally, significantly impacting passenger trends. footfall at duty free,” says Keith Spinks, ETRC Secretary “Without question, more passengers are flying low- General. “The tobacco buyer spends twice as much on cost and the existence of traditional scheduled carriers other products as the non-tobacco buyer.”

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 93 Developing New Revenue Streams

ZV Despite these challenges, recent years have But too often, argues Douglas Newhouse, Editor of Top brands are a global fixture at seen commercial revenue growth outpace that of Travel Retail Business, airports focus on enforcing their airports. aviation-related revenues worldwide, and deliver higher concession holders’ annual minimum guarantee, and profit margins. This trend is set to continue long term. give little thought to longer-term, more sustainable With world passenger numbers set to double within development strategies. two decades, and with airport liberalization planned, “Outside one or two key examples, the Trinity airports will focus on generating new commercial does not exist,” Newhouse says. “Abu Dhabi Inter­ revenues in the years to come. Making the most of national Airport has been one of the few ventures alternative revenue sources will prove vital when to get airport, retailer and brand owner to put their developers make the case for new airport capacity. hands in their pockets. Abu Dhabi Airport Company, Airports need to work harder to adapt to changing airport retailer DFS and drinks company Diageo built travel patterns to maximize earnings from commercial a hugely success­ful promotion around the Abu revenues, EC Harris argues. That means better collection Dhabi Grand Prix.” and use of passenger profile data and closer analysis of Rimmer says that the most successful partnerships trends and spending patterns. between airport authorities, retailers and brand owners Terminals need to attract the advertising and are concentrated at the largest hub airports that have product mix that best matches the passenger profile the space to make an impact. “These airports have the and find new ways to increase sales density. Airports luxury of space to stage promotional events, and there’s generally award concessions to the highest bidder. This a growing emphasis on experiential initiatives such as takes a real-estate approach to a business that ought to fashion shows and liquor tastings,” he says. allocate concession space to maximize customer interest But strategic partnerships may help to push airport and benefit its product mix. retailing closer to the Trinity concept. Newhouse points Industry bodies are pushing the Trinity concept of a to Société de Distribution Aéroportuaire (SDA), the joint three-way alliance between airports, duty free retailers venture between airport operator Aéroports de Paris and brand owners to maximize airport sales. and airport retailer, Aelia. SDA sells tobacco, alcohol,

94 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Los Angeles World Airports Congratulates Airports Council International’s 20th Anniversary

The new Tom Bradley International Terminal coming December 2012 Developing New Revenue Streams

V Airport food & beverage sales are valued at $10 billion worldwide.

perfumes, cosmetics and luxury foods at Paris Charles traditional British afternoon teas. The promotion brought de Gaulle and Paris Orly. together more than 20 Heathrow F&B concession holders. “There is more sense, now, that airports want to n Home-grown differentiate themselves,” Rimmer says. “And so there In the 1980s and 1990s, airports focused on amassing are moves to change retail architecture and to slant prestigious global brands. Now, with the world’s events to give the traveller more sense of place.” biggest and best-known brands a global fixture at Growth in air travel across Asia-Pacific will see similar airports, the emphasis is shifting subtly from global to moves to cater to local tastes, particularly when it local. Today, the race is on to position airports to reflect comes to F&B in countries such as India and China, ACI local culture as well, whether in handicrafts or in F&B. predicts. “The more people travel, the more we will see Last year, Amsterdam’s Schiphol Airport launched airports evolve to cater for the needs of middle-class Holland Boulevard, a Dutch-themed retail zone. Holland and lower middle-class travellers,” Schimm says. Boulevard concession holders include Dutch drinks giant Away from retail, airports have become more Bols, serving mix-your-own genever cocktails and Dutch creative in identifying and developing non-aeronautical Kitchen, a food outlet based on local organic produce. revenues. Real estate is often an under-used asset. Holland Boulevard features the world’s first airport Florida’s Greater Orlando Aviation Authority has spent library, allowing travellers to browse a large range of two decades developing and leasing surplus land at Dutch literary classics, music and films. A Rijksmuseum Orlando International Airport and Orlando Executive store sells reproductions of paintings displayed at the Airport for commercial use. Amsterdam gallery. Other concessions sell well-known During this period, the authority has turned over Dutch delicacies such as cheese, chocolate and flowers. more than 1,620ha to commercial ventures. As a result, Similarly, London staged a British commercial developments – everything from cinemas to Food Fortnight promotion in summer 2010 that served shopping centres – now generate 73% of revenues at up national brands and products. Highlights included Orlando Executive Airport, while Orlando International Scotch whisky tasting sessions, real ale promotions, and earns 11.5% of its revenue from commercial leasing.

96 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Happy twentieth, ACI! Birthday wishes from the 100-year-old Airport!

100-jahre-hamburg-airport.de

Your new terminal is ready and waiting to welcome you Terminal 2, a €600m investment in ’s future, offers new facilities and improved comfort and space for all customers. More than 500 new staff members are trained and ready to assist you from check-in to your departure . With full US Customs and Border Protection Pre-Clearance, a new car park and a whole range of new shops, restaurants and services, travelling from or connecting through Dublin Airport has never been easier. DAA looks forward to helping you reach the world. Visit dublinairport.com for more information

www.dublinairport.com

90916 DAA People A5.indd 1 09/05/2011 15:20 Developing New Revenue Streams

develop its business, creating one of the largest airport retail operations in the world. Today, airport retail company Dubai Duty Free (DDF) is one of the most powerful Middle East brands. This year, DDF will open for business at Dubai’s new airport, Al Maktoum International when passenger flights start. In 2010, DDF increased its sales 14% to $1.27 billion. It expects a 10% increase in sales this year. DDF figures show that 45% of passengers shop at the airport, with an average customer spend of $47 on departure and $10 on arrival. Other airports have quirkier attractions. ’s Airport earns more than a fifth of its revenue from non-aeronautical businesses, a significant proportion coming from duty free sales to passengers bound for EU destinations. However, it also boasts a natural attraction deep beneath its property. Z Real estate represents a major opportunity for many Sealed up during the 1960s, Durovic´ Cave is famous Loading bridges often featured established airports looking to diversify their revenue for its Bronze Age human remains and for its stalactites. airline or airport streams in future. “Airports that have land will look to Since it reopened in 2008, it has been rebranded as the logos in the past develop hotels and conference centres,” Rimmer says. Skycellar, a museum selling upmarket Croatian wines. – today many are used as billboards. “Amsterdam Schiphol is the prototype for new, Visitors explore the cave with an audio guide then emerging airport cities.” sample wines from the Konavle region. Advertising will grow too. Although ACI’s latest Cleveland Hopkins International Airport also has an figures showed a steep downturn in airport advertising un­usual non-aeronautical revenue venture. Two years ago, revenues, prospects for recovery are hopeful. A GroupM a Rock-n-Roll Hall of Fame shop and museum opened at study forecasts a 5.8% increase in global ad spend to the airport’s Airmall. The award-winning venture displays nearly $502 billion. Outdoor advertising, which includes and sells music memorabilia, mer­chandise and fashion. airport advertising and billboards, accounts for around Several other initiatives aim to increase Cleveland 10% of total spend. Hopkins’ commercial revenues. The airport has launched Observers believe airports can do more to generate feasibility studies into a retail complex built on airport- advertising, to make the most of what is, effectively, a owned land. A second project will develop parking, retail captive consumer market. In particular, observers see and food at Cleveland Burke Lakefront Airport campus. opportunities to increase airports’ use of digital signage, Cleveland Hopkins already earns $1.4 million a year special promotions, sponsorship, landmark sites and from land leased to the city’s International Exposition event-based advertising and marketing campaigns. and Convention Centre. And work is underway inside the airport to expand the space set aside for F&B n Assets concessions by 50% to 6,500m2. But what really gives airports the edge is turning their Meanwhile, with most airports seeing rising fuel geography or natural assets to best advantage. prices as a threat, Denver International owns all mineral Dubai International Airport is the leading hub airport rights to its 13,700ha of land. In 2010, it spent $5.5 in the Middle East. Last year, it handled 47.2 million million on buying back 27 oil and natural gas wells that passengers. Since the 1980s, Dubai has gone all-out to it had leased to Petro-Canada Resources (USA).

98 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Developing New Revenue Streams

At the time of the deal, Denver International In future, airports will have to become more creative expected to earn $3.5 million a year from its oil and gas and market savvy to develop their commercial revenues. holdings. Altogether, the airport owns 76 oil and gas Success will mean maximizing assets that include geo­ wells. Non-aeronautical revenues accounted for 35% of graphy, location and real estate holdings. Denver’s earnings in 2008. With oil prices topping $110 They will also focus more on analyzing key trends in a barrel this year, the airport has pledged to do more to passenger behaviour, traffic flow and product mix to exploit its mineral assets. Another oil venture, of the create optimum retail impact. In taking such initiatives, vegetable type, is under­way at Kuala Lumpur Inter­ ACI member airports are already becoming more national Airport. Owner Malaysia Airports Holdings has strategic when it comes to targeting non-aeronautical decided to plant 7,200ha of its land holdings with oil revenue streams. and coconut palm trees. These are just some examples of how airports can think creatively and make the most of Karen Thomas is a freelance journalist who writes for a their natural assets to boost non-aeronautical revenues. range of international transport and business publications.

Economics – from the Chair

The ACI World Economics Standing Committee, obligations of all stakeholders. As regards the comprising members from all ACI regions, is relationship between airports and airlines, he responsible for the ownership and continuous highlights areas such as airport charges, development of ACI policies and best practices financial obligations during operational on airport economics, and serves as a “think disruption and the development and sharing of tank” to the ACI World Board and the ACI non-aeronautical revenues. And in terms of regions on industry economic issues and airport security, he says that the economic priorities. It is chaired by Dr Waleed Youssef, aspects are and will continue to be an Chief Strategy Officer at TAV Airports Holding. important focus for the committee. The A major responsibility of the committee is amount of space needed for equipment and formulating a common industry position at the the time taken to screen passengers have an ICAO conferences dealing with economic impact on airport profitability, while many of regulation of airports, which are held every 10 the post-9/11 costs should be borne by years or so. Prior to Youssef’s tenure, the governments and not airports. committee played an important role at the “Governments need to better distinguish 2000 event (known as ANSConf 2000), which between investments that are needed for led to an adjustment of ICAO’s policies on airport security and investments that are Waleed Youssef. charges to reflect a commercialized and needed for the security of society,” says privatized environment. The next event in 2008 Airports and Air Navigation Services. We are Youssef. “The cost of the latter should be borne (known as CEANS – Conference on the following up by developing industry standards by society as a whole and not by airport Economics of Airports and Air Navigation and best practices guidelines for airport operators.” Services) sought to learn from the experiences performance management, which will become Going forward the committee has a broad of the commercialization and privatization mandatory following CEANS.” workload, but Youssef would also like to see it process and to further develop and refine the The committee’s work also includes participating in the development of new policies. organizing the annual ACI Airport Economics standards for airport design. “Our challenge is “I believe we were able to formulate and and Finance Conference, and it is responsible to design airports according to our own present a very strong ACI position at CEANS,” for a number of annual surveys, including the business objectives, whether we are owned by says Youssef, “which will lead to a revision of Airport Economics Survey and the Charges governments or by private companies, and to the principles adopted by ICAO on airport Tracker Survey. reflect in our designs our role as local economic economics and charges, including ICAO For Youssef, the challenge in economic engines by better catering to our passengers Document 9082, ICAO’s Policies on Charges for regulation is balancing the interests and and local communities,” he says.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 99 SEA Milan Airports

In 2010, SEA Milan Airports, the awareness of citizens, public and (increased frequency of the Malpensa company managing Linate and private bodies on the issue of Express train routes in some specific Malpensa airports, became Airport sustainable energy, promoting its time slots, activation of the TGV Carbon Accredited at the 3+ generation and use. “Freccia Rossa” high-speed train Neutrality level. The stakeholders are: the territory, service expected for 2014 and of SEA airports are leaders in Italy on the clients, human resources, line 4 of the Milan underground

CO2 reductions, thanks to an effective institutional entities, government and which is expected to also reach the internal action plan and an important regulatory bodies, suppliers and the Linate airport). involvement of their stakeholders. shareholders. The possibility of remaining SEA, certified ISO14001, is strongly Energy saving actions initially “neutral” includes three main orien­ committed to environmental addressed the illumination of the tations: accelerated initiatives aimed at sustainability. buildings for staff and passengers, the reducing energy consumption, the Lombardy, the region where the two definition of an effective energy saving definition of action projects aiming at airports are located, is characterized by management policy and the use of low increasing the use of renewable sources the strong presence of industrial, office consumption bulbs. In the first phase, and, concurrently,­ the obligation to and light industrial businesses, logistic energy saving totalled €1.4 million with compensate the quantity of CO2 infrastructure and high GDP both in an overall reduction of 9,000 tonnes in generated through the acquisition of general and per capita. terms of CO2 emissions. carbon credits. Attention to sustain­ The SEA Group has 5,178 employees In addition, a radical knowledge ability is key also in relation to credit with an average of 30% female employ­ dissemination campaign was organized access strategies: a sustainable approach ees per year. SEA ensures its constant for the airport personnel in relation to immediately reflects on the company’s and organized commitment to increase the policy of switching off the lights, financial credibility in a medium-long effectiveness and efficiency in the the ventilation systems and computers. term perspective. sustainable management of environ­ 34 beacon towers have been replaced, The continuation of the actions mental issues. which resulted in approximately envisaged by SEA also includes an The formalization of the company’s €68,000 saved on a yearly basis and additional prominent, systematic and commitment to environment protection rationalisation actions were also specific involvement by the different dates back to 2004, the year in which implemented for the airport’s external categories of stakeholders, both internal SEA management started the process illumination. Currently, the switching and external, in order to put in place a that led the Company to be ISO140001 off of the illumination of one of the two series of initiatives aimed at optimi- certified in 2005. SEA is Italy’s first runways during night time at Malpensa zation and integration with positive airport company to be ISO9001 is about to be completed (this runway results translating into energy saving certified. SEA’s Environment is not used in this time slot). and emission reduction also by those Management System considers the Other actions included better man­ entities which fall in the area of following major environmental issues: agement and control of temperatures in influence of the two airports. Also, at Water, Air, Energy, Waste, Noise, the terminal spaces and the analysis of the European level, SEA has established Electromagnetic Field, Ionizing a series of aviation processes. Internal remarkable international collaborations. Radiation, Lighting, Mobility and and external mobility at the airport The action plans for the medium-long Landscape. repre­sents a critical point in the term will specifically focus on invest­ In 1998 SEA started to focus its emissions reduction policies (the limited ments in renewable sources for the attention on emissions management presence of multi-method systems generation of energy, implementation and reduction. determine the high relevance in the use of “local” projects with regard to CO2 SEA takes also part in the “Sustain­ of road vehicles). emission reduction and additional able Energy for Europe” campaign and Actions have been put in place to actions targeting the reduction of carries on its commitment in raising the increase the use of alternatives to cars energy consumption. SEA_ACI_210x297.indd 1 04/05/11 16.22 Airports and the Environment – A Sustainable Approach

By Karen Thomas

ver the last 20 years, ACI has worked hard to and environmental factors to develop a coherent, represent its members when it comes to green thought-out approach. O issues. Environmental affairs can be highly The ACI Europe and North America regions have emotive, with growing concern around the world about their own environmental committees. But there is a real the effects of climate change and how future airport opportunity, argues Xavier Oh, ACI’s Senior Manager growth will affect local communities and the planet Environment, for airports to become leaders in as a whole. environmental management in developing countries ACI believes that environmental issues are as that have yet to embrace best practice. ACI plans to important to airports as issues of safety and security. It revive a dormant committee serving Latin America and argues that deploying best practices helps to reduce the Caribbean and to encourage member airports to set airports’ costs, and can also help to win over local up new committees in Africa and Asia-Pacific. authorities and campaign groups as airports look to Research suggests that civil aviation generates 2% of grow in the future. the world’s anthropogenic carbon dioxide emissions Chaired by Elizabeth Leavitt, Director of Aviation today. But in future, the aviation industry is expected to Planning and Environmental Programs at the Port of generate a higher proportion of the world’s emissions, Seattle, the ACI World Environment Standing Committee as it grows to meet cargo and passenger demand. This (WESC) examines issues such as noise standards and will put the industry under new pressure to reduce emissions from aircraft and ground handling equip­ emissions, amid growing concerns about the environment. ment. It also reviews local air and water quality, the use “In recent years, the dialogue around environmental and disposal of hazardous materials, waste manage­ issues has changed,” says Oh. “Climate change is fast ment, recycling and the impact of airport expansion on becoming the major issue. Projected growth represents local people, flora and fauna. a major challenge for the world’s airports. We are Leavitt and her colleagues help ACI member airports looking at threefold growth in cargo and passenger develop sustainable approaches to current needs while demand to 2050. That raises issues of capacity and protecting resources for future generations. Making constraints; how can we increase airport activity with­ airports sustainable means looking at social, economic out increasing airports’ impact on the environment?”

From the WESC Chair

ACI’s WESC has been advocating on behalf of waste reduction, recycling and wildlife hazard airports on environmental issues for 20 years, mitigation are all issues the WESC focuses on. and in that time has completed many Despite tremendous progress, there is still accomplishments that have improved the much to be done. As ACI regions become active environment around airports. These range from in environmental issues, the WESC stands ready training and facilitating information sharing to assist the airports, and to assist on issues of amongst airport staff to advocating in ICAO for regional importance. quieter and cleaner aircraft standards. Climate change brings many emerging The efforts were initially focused on noise, issues for airports. ACI has advocated in ICAO which remains a high priority, and over the for aircraft carbon standards, developed a years the noise standards for aircraft have greenhouse gas manual and assisted in the greatly reduced the noise contours at airports. development in Europe of an Airport Carbon Aircraft emissions standards followed, with Accreditation programme. We are developing a similar reductions in aircraft emissions at carbon calculation tool for airports, and are airports. Local air quality guidance documents, focused on climate change adaptation, an guidance on water quality controls, hazardous important emerging issue for airports. Elizabeth Leavitt, WESC Chair.

102 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Airports and the Environment – A Sustainable Approach

C The growth of the aviation industry needs to be sustainable.

The aviation industry has pledged to reduce air- industry towards best practice. While ICAO is driving craft emissions, taking a global sector-based approach. industry-wide talks that are working towards a global

This aims to reduce emissions by an average of 1.5% framework, ACI is looking at practical ways for its X a year, to work towards carbon-neutral growth from members to run leaner, greener operations. Airports are looking at 2020 and to reduce aircraft carbon emissions by 50% Solutions include reducing aircraft emissions at alternative fuel by 2050. landing and take-off and using alternative fuel sources sources such as biomethane But as airlines work to address their carbon dioxide for ground support equipment. Airports are also looking for ground emissions, ACI believes that airports can lead the to sustainable management of airport fleets, using equipment.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 103 Airports and the Environment – A Sustainable Approach

n ACI initiatives Meanwhile, ACI has launched two initiatives of its own. In 2009, it published a greenhouse gas emissions manual to advise its members on climate change. The manual takes a three-pronged approach that focuses on airports’ own emissions, on their customers’ emissions and on areas beyond airports’ control. This follows a 2007 resolution passed by ACI that pledges members to strive towards carbon-neutral operations. To achieve this goal, 2009 saw ACI Europe launch the airport carbon accreditation programme, with 31 airports signing up initially. The structured programme assesses and recognizes members’ efforts to manage and reduce their carbon dioxide emissions. Specialist consultancy WSP Environment & Energy reviews and accredits participating airports annually. Independent auditors carry out carbon management audits of airports’ performance and initiatives, based on four stages: mapping, reduction measures, optimization Z alternative fuel sources for power and heating and and strategies to offset remaining emissions. San Francisco launched carbon- improving public transport connections. By the first quarter of 2011, 43 airports were on offset kiosks in ACI runs an Environmental Management System board, and ACI Europe plans to have airports that 2009. (EMS) training course for airport managers, encouraging represent half of all passenger traffic in Europe in the member airports to implement a coherent EMS strategy. programme by the end of the year. The programme focuses on the twin goals of environ­ “ACI Europe is confident that it will achieve its 50% mental management and sustainable development. target by the end of the year,” Oh says. “This sets an “The last two decades have seen a growing dialogue industry standard that airports can buy into. The around sustainability,” Oh says. “That means consider­ initiative started within ACI Europe, but we hope to ing not only the environmental issues around airport expand airport carbon accreditation worldwide by mid- development and management but the social and 2012. Airports in Canada and Malaysia have already economic impact of airports, and the benefits that they expressed a wish to join.” bring to local communities.” In its first year, the programme reported airport Although Europe has historically taken a lead in carbon emissions in Europe of over 400,000 tonnes and addressing environmental issues, the biggest airports 17 airports were successfully accredited. Four of these in Asia and North America have launched sophisticated – Oslo, Arlanda, Stockholm Bromma and EMS programmes and sustain­ability drives. For Trondheim – achieved the carbon-neutral level. example, San Francisco International Airport launched The scheme helps ACI member airports share carbon-offset kiosks in 2009 to encourage passengers best practices. One approach under review is to increase to calculate the environmental impact of their flights. the provision of ground power at gates, with airports The scheme allows passengers to buy into a carbon- that source this power sustainably gaining further offset scheme that will replant ’s Garcia points at audit. River Forest and supports inner-city carbon One such scheme is underway at Seattle-Tacoma reduction projects. Airport in the US. It has launched a $33 million

104 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Airports and the Environment – A Sustainable Approach

project to reduce greenhouse gas emissions by and sourcing renewable power helps airports to 69,000 tonnes a year. From 2012, the airport will improve their relationships with local communities. By supply cooled or heated air so that parked aircraft committing to green initiatives, airports can reduce can turn off their auxiliary power units. This will opposition to future expansion. improve air quality at Sea-Tac and reduce airlines’ Involving local communities is the key, Oh declares. fuel consumption. He points to the example of Vienna International Airports could also help airlines to reduce their fuel Airport, which secured approval for a third runway after consumption by minimizing taxiing distances and five years of consultations with the local community. “It holding aircraft at the gates until take-off slots are is crucial for airports to build relationships with the local available. However, such strategies will demand closer community,” Oh says. partnerships between airports and airlines and new industry benchmarks. n Noise Several airports have already launched major green Noise pollution topped the environmental agenda when energy drives. Since 2003, Vancouver Airport Authority ACI was founded and remains an issue that can raise has used solar power to heat its water systems, with local tensions. Indeed, Dr Volker Nitsche, former Chair 100 roof-mounted solar panels that can heat 3,600 of ACI’s WESC and a leading consultant on aircraft litres an hour. The scheme has reduced the airport’s noise, points out that a third of all complaints about natural gas consumption by 30%, shaving an estimated airports concern acoustic issues. Like Oh, he stresses $90,000 off the airport’s annual energy bills. And in that community relations are critical. 2010, Macau International Airport launched a pilot Communities around airports have lobbied success­ project to test clean energy applications and solutions. fully in many countries to restrict night-time flights. But The scheme aims to generate 21,000 kWh of solar the rules – and the impact of airport noise – vary from power a year. country to country. Local conditions – including urban ACI is convinced that airports will recoup the start- planning, aircraft design, frequency of flights and up costs of green energy initiatives. But it also believes community campaigners’ visibility and political clout all that demonstrating a commitment to cutting emissions come into play.

C The carbon accreditation programme is expanding with airports such as Kuala Lumpur keen to join.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 105 Airports and the Environment – A Sustainable Approach

ICAO noise certification standards require manu­ facturers to use best practice in aircraft design, building planes that make as little noise as possible. New models such as the Airbus 380, the Boeing 787 and the Bombardier C-Series surpass ICAO’s Chapter 4 standard by around 15 decibels. The ICAO Committee on Aviation and Environmental Protection (CAEP) will consider a new noise standard in 2013. ACI will support this as well as minimum noise standards at the three assessment locations – take-off, sideline and landing. “The last 20 years have seen the aviation industry develop better noise-reduction technology,” says Nitsche. “This is important, due to growing pressure from populations living around airports today. It is no longer enough to argue that aircraft comply with international standards.” ACI has played a key role, throwing its weight behind ICAO’s drive to encourage airports not to handle older aircraft that were particularly noisy. The initiative went live in 2002. ACI also launched its own noise rating index in 2002, updating it again in 2010. ACI encourages airports to use the index when implemen­ ting a noise-related landing fee to incentivize the use of the quietest aircraft. “The intention is not to harm airlines,” says Nitsche, “that would not be in any airport’s interest. But we need to take measures that will allow airports to increase their capacity and to grow to meet future demand. By improving the issue of noise, airports can Z ACI is opposed to restrictions on night flights, with minimize local restrictions and protests. And I think Vancouver uses solar power to curfews leading to under-utilization of infrastructure as most airlines now recognize this.” heat its water airports are congested during the day and not used Such a scheme will be voluntary, allowing member systems and also properly at night. This may have financial and social airports to decide whether or not to opt in. One early has one of the largest living walls effects beyond national borders. Night-time operational adopter was Tokyo’s Narita International Airport, which in North America. restrictions, including curfews, can have flow-on effects used the noise rating index for its noise-based landing on airports in other countries. fees as early as 2005. in Switzerland and Guidelines drawn up by ICAO argue for a “balanced Strasbourg in France soon followed suit. approach” to airport noise management. ACI supports ACI hopes that other member airports will come on ICAO’s integrated approach to airport noise. It argues board with similar initiatives, although many use other for reducing noise at source, improved land use and noise rating indexes or monitoring methods. Future initi­ pre-planning, measures to reduce noise and operating atives will focus on reducing low-frequency noise at air­ restrictions. ports, predicts the current WESC Chair, Elizabeth Leavitt.

106 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS

Airports and the Environment – A Sustainable Approach

“ACI has done a fabulous job advocating for the operating procedures to minimize noise. Repeat interests of airports and the communities that surround offenders will face penalties. Another possibility is to airports, most notably in the area of noise reductions introduce noise-based landing fees that include a waiver and air quality,” she says. “We have worked hard, for airlines that deploy the quietest aircraft. Fees against strong opposition, to reduce noise at airports, collected from operators of noisy fleets could then be pushing for increasingly quieter aircraft over the last ploughed back into noise-reduction schemes. two decades and made notable gains, resulting in Other initiatives for the future will focus on environ­ quieter, more liveable airport communities.” mental reporting as a marketing tool, using noise Better use of land can also minimize the impact metrics and other data sources to make information of airport noise. That means reducing noise-sensitive about noise levels more transparent and new moves to activities around airports wherever possible. And engage local communities. where this is not possible, ACI is pressing for measures to reduce noise such as better sound insulation and n Future challenges alternative ventilation. Climate change will emerge as the critical issue facing Another option is to rezone or buy land surrounding airports in the next two decades, Leavitt believes. Fears airports so that it cannot be developed for housing, over the impact of climate change will affect the way schools, hospi­tals or other projects that would be that current airports operate as well as the way sensitive to noise. that new airports will be built and where they will Above all, ACI urges member airports to engage with be located. their local communities to minimize residential develop­ “Design standards for airports might well change, ment in areas impacted by noise pollution. It argues as we design for more rain, stronger winds, shifts in X that the most sustainable approach is to allocate such weather patterns and changes in temperature,” Leavitt The last 20 years have seen the land to industrial or commercial use. Airports must says. “Airports are uniquely positioned to incentivize aviation industry show local communities that they listen to grievances, our business partners to reduce their greenhouse gas develop better to prevent tensions escalating. emissions through conversion to alternative fuels and noise-reduction technology. In the meantime, airlines need to modify their identification of regional sustainable aviation bio-fuels.” ACI remains fiercely committed to protecting the environment. As airport expansion shifts from indus­ trialized economies to emerging economies in Asia, the Middle East and Latin America, ACI has pledged to work more closely with its members in these regions to promote best practice. “Sustainability will be an increasing area of focus,” Leavitt concludes. “ACI will play a key role in assisting airports in these regions as they embark on building their aviation infrastructure, with full knowledge of the environmental and sustainability lessons learned over the past few decades. We stand ready to support these regions.”

Karen Thomas is a freelance journalist who writes for a range of international transport and business publications.

108 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS San Francisco International Airport

San Francisco International Airport consecutive year of growth. airport dining program in the (SFO), a major North American The Asia/Middle East region saw country to offer a food marketplace gateway and the Bay Area’s largest the greatest jump at 10% and and restaurants serving locally- airport, served almost 40 million accompanied new service from sourced, organic menu items. passengers in 2010. SFO offers Europe and SFO’s first service to In May 2011, launched non-stop links with more than South America. SFO also saw its SFO’s first daily A380 service with 31 international points on share of overall Bay Area air traffic flights to Frankfurt, increasing its 30 international carriers and increase to 68.7% , and its share of capacity by 49%. connects non-stop with more the Bay Area international market For up-to-the-minute departure than 71 cities in the US on grew to just over 96%. and arrival information, airport 18 domestic airlines. SFO recently opened its new maps and details on shopping, One of only a few airports Terminal 2, a state-of-the-art facility dining, cultural exhibitions, ground worldwide to show growth in 2010, that is the first terminal in the transportation and more, visit SFO’s 5.2% increase in passenger United States to be LEED gold www.flysfo.com or follow us on traffic over 2009 marked its sixth registered. T2 also features the first @flysfo. The ACI Global Training Programme

By Victor de Barrena-Sarobe

he aviation industry appears to be on the path to to unite their teams behind a shared objective of recovery and the upturn in fortunes means that delivering excellent service to a multi-national customer T despite the tough economic times airports should base that has high expectations at all destinations. once again start preparing for traffic growth and the Against that common background, many other extra demands that this will bring. factors come into play in today’s airport world. New And with money tight, an airport’s ability to meet technologies are transforming both operational and that service delivery challenge will be strongly linked to business procedures and employee knowledge of the human factor. In other words, how it works with these changes. existing staff and new recruits to meet their on-going Environmental pressures are requiring new need for skills development. behaviours in addition to new equipment and design. Without doubt airports are complex business And new business criteria and new ownership models structures requiring competencies in many areas. There­ require the same management skills as in any other fore commonly respected international standards and industrial or service sector. practices provide a global framework for harmonized Gone are the days of the airport as a simple infra­ operations – day in and day out, every day of the year structure supplier. Management teams are called on to – against which they can measure their performance. generate new revenue streams and strengthen the social To succeed, staff members at all levels need to be and economic potential of the communities they serve. cognizant of these standards and know how to put The industry has efficiency and performance goals XV them into daily practice. that airports must meet if they are to ensure a viable Training at all levels is important The global airport business is increasingly character­ future for both themselves and commercial aviation. for airports to ized by cross-border and multi-cultural dimensions. So, Training provides a credible platform to develop improve whatever the mix of personnel talents and skills at a these competencies and do an even better job of taking operational performance. given location, airport authorities must have the means on board a volatile and rapidly changing business environment. Today’s managers need rapid response business skills to balance short-term imperatives with long-term business needs. We have seen how tough it can be to manage airlines in difficulty, economic fluctuations, security investments, investment constraints and dramatic business contraction. Business skills are a must in this environment. And a final objective to consider is that as the industry expands, airports will compete for existing skilled candidates. They will need not only to attract and train new personnel but also, and in order to hold on to them, ensure that they can enjoy a satisfying career development path.

n Helping ACI members To help our members face these multiple challenges, my mandate in joining ACI in 2008 was to create and implement top quality, targeted educational oppor­ tunities for airports.

110 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS The ACI Global Training Programme

Our guiding principles focus on airport-specific To succeed, we must understand their educational needs that identify and remedy performance shortfalls requirements and expectations. If we fail, we will have through education. to worry about a shortage of aviation professionals in Under the guidance of the ACI training steering the next 10 to 20 years. group, we have designed a flexible programme to A second strategy is to ensure competencies maximize the benefit at all levels at an airport, from top required of today’s airport professionals – proficiency in management to basic staff skills. technical and operational domains, as well as the Three key drivers have guided us in this strategic complex business management field. exercise. Firstly, the alignment of standards globally is A simple example: the “airport city” phenomenon an industry pre-requisite. Where will the next generation has emerged as a popular model for many hub airports, of skilled workers come from? How will we build and with emphasis on diversifying revenue streams. As a maintain consistency as these skilled workers and result, airports increasingly seek out and train qualified managers migrate across borders to new opportunities? individuals to focus on the economic and commercial Global accreditation programmes based on shared aspects of airport management. standards are part of the solution. ICAO and ACI have already started addressing high- ACI is collaborating with ICAO on its new Next level management competencies, joining forces to offer Generation of Aviation Professionals (NGAP) initiative to the Airport Management Professional Accreditation assess the changes that are needed to establish globally Programme (AMPAP). And through many of the recognized training opportunities for aviation profes­ electives, we are achieving better understanding of sionals. The ultimate goal for the NGAP initiative is to security, environmental and regulatory imperatives that attract future generations to aviation and ensure that are vital for our airports. pilots, technicians, air traffic controllers, and yes, airport The third strategy focuses on the need to improve operators have the required competencies to do their job. operational performance through targeted training.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 111 The ACI Global Training Programme

We want to be able to see concrete results from course Human factors will play a key role as we re-invent participation. our industry. Training is only one piece of the puzzle, Let’s take safety, our number one priority, as an along with regulation, best practices, environmental example. Our industry safety record is generally good. responsi­bility or new technologies, but it is an But we can do much better, as clearly shown by results essential piece. of ICAO’s national safety audits. Safety incidents are Training provides the means for systematically also on the rise in many areas of the world. sustaining performance improvement by giving airport Standards are defined, requirements understood, employees the means to learn, share their knowledge, and budgets approved, yet airports in many parts of the develop their full potential and, in the end, to discover world struggle to comply with basic safety management and exploit new strategic opportunities. systems (SMS) requirements. As the late 19th century US industrialist, entre­ What are the issues holding us back? Topping the list preneur and philanthropist Andrew Carnegie said: are investment, commitment, training, human resources “Teamwork is the ability to work together toward a and a safety culture. As a result, ACI has incorporated common vision; the ability to direct individual accom­ safety training at all levels of its training offer, plishments toward organizational objectives. It is addressing different levels of knowledge and compe­ the fuel that allows common people to attain tencies through online SMS training, a dedicated safety uncommon results.” diploma programme (part of our Global Safety Network, It is a long journey and we have only just started. GSN) or through a more advanced look at SMS imple­ mentation with senior executives. Victor de Barrena-Sarobe is ACI’s Global Training Together with airport members, world business Director. He has worked in the aviation industry for partners, faculties, vendors and other stakeholders, ACI 22 years and has extensive experience in leadership Global Training has embarked on a voyage that will set development activities, project management and a course for success. business change programmes.

V The 2010 AMPAP graduating class was the largest yet. The gradu­ ation ceremony was held on 2 November 2010 during ACI’s World Assembly in Bermuda.

112 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS The Houston Airport System

The Houston Airport System provides safe, largest commercial airport is William P. build a promising tomorrow for all types efficient and appealing facilities to satisfy Hobby, a facility that is now undergoing a of flight. the air transportation needs of the greater $250 million transformation. The Houston Airport System (HAS) Houston region at competitive prices William P. Hobby Airport (HOU) served more than 49.5 million passengers while stimulating growth in its economy. services the low-cost carriers operating in in 2010, ranking as the 4th largest multi- As the fourth largest city in the United the Houston market, including: Air Tran airport system in the US. Houston’s three States, Houston is one of the most impor­ Airways, Frontier Airlines, Jet Blue airports, George Bush Intercontinental tant international passenger and cargo gate­ Airlines, Southwest Airlines, American Airport (IAH), William P. Hobby (HOU) ways to the south central United States and Airlines and Delta Airlines. In 2010, and Ellington Airport (EFD) contribute as a primary gateway to Latin America. Hobby Airport flew more than nine more than $24 billion to the regional George Bush Intercontinental Airport million passengers and consistently ranks economy. IAH is the 7th busiest airport in (IAH), offers domestic and international high in regards to customer satisfaction. the nation and is the largest hub for the service to more than 180 destinations, Ellington International Airport (EFD) world’s largest airline. IAH and HOU offer including more non-stop service to Mexico operates three runways and providing 24- 21 airlines providing nonstop flights to than any other airport in the United hour air traffic control services. Ellington more than 180 destinations worldwide. States. Bush Intercontinental features an annually handles more than 126,000 For more information, visit impressive global cargo operation, with aircraft operations. The airport is home to www.fly2houston.com and follow us eleven all-cargo airlines offering a variety of the annual Wings Over Houston Air Show. @IAH and @HobbyAirport on Twitter. services to Asia, Europe and the Middle Many astronauts from the Johnson Space East. As a result, Bush Intercontinental Center completed their space training at For more information, please contact handles more than 336,045 metric tonnes this airport. The future of Ellington is the Houston Airport System at of cargo annually. Houston’s second bright with many construction projects to 001 (281) 233-1234. ACI’s Training Programmes

CI’s global training curriculum is designed to The e-learning platform is easily accessible and inde­ enhance the knowledge and abilities of staff from pendent of geographic location for airport employees. A entry to executive level. Each level complements Research shows that e-learning is both practical and the other and includes some key overlapping to ensure economical, reducing the cost of training by as much as a smooth learning transition and a path for career 75% compared to traditional classroom settings: auto­ development. mated, on-demand, no travel or accommodation, no Certificates and accreditation based on international external trainers to hire, and highly scalable for airport- standards pave the way for creating a flexible, global wide use. pool of professionals. In introducing a building block Three new online certificate programmes are avail­ approach, ACI relies on ICAO’s global standards to able in the areas of airport environmental management, ensure a consistent level of competencies among airport concession management and project management. managers – whether they stay at the same job level, or Experience to date has shown that OLC participants progress in their airport, or move to another airport in appreciated the quick and easy access to best practice the region or around the world. materials, which in turn helps them do a better job Training at ACI has grown organically since the early while gaining recognition that can enhance their pro­ days of independent certificate courses and today there fessional standing. Future plans include a certificate in are five programmes, each adapted to specific needs. airside operations that will provide airport staff working These are the ACI Online Learning Centre, ACI Airport airside with a comprehensive training programme on Dynamics, the Global Safety Network diploma pro­ airside operations. gramme, the joint ACI-ICAO Accreditation Programme OLC also delivers dedicated modules. The Winnipeg and the Airport Executive Leadership Programme. Airports Authority and ACI recently signed an agree­ ment for a learning management system to be known as the Canadian Airports Online College. The online Airport Executive programme and career AELP succession planning college will provide a range of training programmes

Airport Top Leadership programme aimed at focused on Canadian regulations and industry best AMPAP high level management practices.

Professional Certificate Required competencies to manage airport This industry recognized accreditation programme, Courses operation in a safe, effective and efficient manner, aimed at department leaders. available to airports of all sizes and locations through­ Global Safety Network Airport entry level and supervisory out Canada, will enable airport personnel to improve Airport Dynamics training programme, aimed at operational efficiencies and enhance their proficiencies and management skills.

Technical and regulatory One of the first projects to be launched will be Operational and Regulatory courses courses aimed at all airport operational developed with the support of the Canadian Airports staff Council (CAC) and Transport Canada and will provide online safety management systems awareness training. n Online Learning Centre (OLC) The OLC was established by ACI in October 2007 to n ACI Airport Dynamics expand online training services to a broader group of The youngest member of the ACI global training family airport employees. OLC delivers web-based training, is Airport Dynamics which targets mid-range oper­ testing and certification of airport staff, contractors and ational staff. Developed in consultation with ICAO and service providers. Since its inception, OLC has provided other stakeholders and already in the first phase of training to over 67 registered airports and airport validation, it is positioned as a functional competency- authorities throughout the world and delivers hundreds training package that will assist employees in their of online courses to airport staff every month. career path, supporting career development as they

114 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ACI’s Training Programmes

later move into higher management accreditation and safety managers including developing, implement­ programmes such as the ACI-ICAO Airport Management ing and operating effective SMS at their airports. Professional Accreditation Programme (AMPAP). The programme is made up of three modules: air­ Relevant for airport supervisors and operational staff port SMS; airside safety and operations; and emergency as well as ACI World Business Partners (WBPs) interested planning and crisis management, through which partici­ in getting a holistic understanding of airport functions, pants will live an extensive “real-time” experience of the Airport Dynamics concept reflects the characteristics operational procedures, SMS and airport certification. of airport business today – competitive and fast changing. A key competency required at all levels of airport Airport Dynamics will raise practical aspects of operations and management, safety training is also an airport functions. The curriculum is broad by design to integral component of the OLC, Airport Dynamics and ensure exposure to many aspects of airport operations AMPAP programmes. and includes the fields of safety, security, facilitation, finance, commercial development and environment. n ACI-ICAO Airport Management Professional The Airport Dynamics process follows the competency- Accreditation Programme (AMPAP) based training model where participants will not only In 2006, ACI and ICAO agreed that a global framework be required to obtain their certification but also to for airport management training was needed. As a result, maintain it. Hence, the programme comprises two they began development of a broader accredi­tation phases, the first with a limited duration and a fixed programme, which targets airport professionals occupying curriculum for all participants and the second continu­ management positions at civilian airports worldwide ous education phase which is cyclical, where the parti­ and leading to a professional designation with global cipants will be invited to build their own curriculum recognition. The result was AMPAP, a joint initiative, co- based on their current training needs and reflecting owned and co-sponsored with ICAO as an equal partner, on-going changes in the industry. which celebrated its fourth anniversary in June 2011. The programme was built in collaboration with the A number of milestones have been accomplished, end beneficiaries. Different ACI regions provided input with the full support of premier sponsor SITA. AMPAP and feedback to adapt to local concerns and con­ has attracted participants from 69 nations, recently straints. The first module was launched in 2010 in including the first enrolees from China. Africa has Geneva and the second was held in Zagreb in April provided 23% of all participants, Asia-Pacific 23%, North 2011. Further modules are planned throughout the year, America 24% and Europe 20%. Latin America- while the online module is planned for the second half Caribbean, currently at 10%, is expected to grow with of 2011. more deliveries scheduled in the region. Airport Dynamics targets integration with other ACI Participation demographics are also spread across programmes, such as AMPAP where the programme is areas of airport responsibilities and airports sizes, planned as an AMPAP elective. Hence, participants mirroring ACI’s membership base. successfully completing the Airport Dynamics pro­ Today, over 100 graduates hold the International gramme can later pursue their educational path in Airport Professional (IAP) designation. All see their airport management with the full AMPAP programme. membership in the AMPAP community as a career-long experience as they take on new responsibilities. n ACI Global Safety Network (GSN) In May 2010, two IAPs were elected for a two-year The GSN diploma-training programme consists of term to the ACI-ICAO AMPAP steering committee, which specialized courses on airport safety. Launched in 2006, guides the programme’s policies and strategies. Other it has evolved over time in consultation with members IAPs are now becoming involved as trainers in the pro­ and safety experts to fit the needs of airside operations gramme or as advisers on new curriculum development.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 115 ACI’s Training Programmes

programmes of the AMPAP component. For example, Developing Nations ACI Training – DNA Training the Toulouse Business School now credits the four In 2009, ACI redeveloped its training curriculum, role and relationship with AMPAP mandatory courses against a full semester’s stakeholders, stabilizing the training organization and making it a viable proposition for ACI in terms of quality and quantity of courses, student days, coursework of its world aerospace MBA, has earned economic results, as well as regional coverage. Further to that result, the ACI AMPAP a unique graduate level academic recognition. Global Training team has been charged with establishing a process to allocate a portion of ACI’s net training revenue as financial aid for least developed nations’ n Airport Executive Leadership Programme (AELP) airport employees, in order to ensure professional training programmes are Also launched in 2006 is AELP, which is for top administered free of charge or at a discount executives seeking to strengthen their executive skills. ACI and Global Training then launched the DNA Training programme in 2010 with the objective of increasing the knowledge transfer to ACI members in good Developed and delivered in partnership with standing by offering a limited amount of grants and/or scholarships in the form Concordia University of Montreal, the programme also of financial aid for the sole purpose of paying for registration fees for any helped ACI to test and adjust a formula for combining number of participants meeting predefined criteria. independent online course preparation with face-to- For further information on the DNA Training programme, please contact: face sessions for interactive group work. A popular [email protected]. choice for those who are committed to long-term careers at a high level of airport management, AELP focuses on critical strategic decision-making in today’s New proposals are in the works. The AMPAP steering fast-changing business environment. group is now looking to create an associate diploma for It is also an elective in the AMPAP programme, and aviation stakeholders not eligible for the IAP designa­ as such provides an important option for executives tion, which is reserved for airport professionals. AMPAP pursuing top career positions at airports worldwide. course participation would be opened on a limited basis to candidates from the broader community of aviation For more information about the training pro- partners – civil aviation authorities, ministries of trans­ grammes please contact: for OLC, Eddie Ragauskas port and ACI WBPs – thereby enriching class partici­ at [email protected]; for AMPAP and the pation and exchange. IAP denomination, [email protected]; and for Another milestone development is graduate level AELP, GSN and Airport Dynamics, John Webster at academic recognition by established aviation business [email protected].

ACI Fund

The ACI Fund for Developing Nations’ Airports development and helps to bridge this gap in Operations as well as Economics. While all ACI was created in 1993. The purpose of the ACI national wealth. In this way, the community of members and World Business Partners are Fund is to design, develop and conduct pro­ airports contributes in a very tangible way to eligible to participate in any of ACI’s Global fessional training seminars for deserving candi­ safe-guarding and enhancing professional Training programmes, only ACI members from dates from airports in developing countries. standards at airports worldwide. airports in less developed nations are eligible to Air transport is an interdependent system The ACI Fund seminars focus on practical participate in ACI Fund courses and events. that relies on each airport’s ability to offer safe, training in the areas of safety, security and Since 1994, 42 seminars have been secure and high quality service to their other main airport topics (economics, customer organized in all regions, counting over 1,300 customers. This collective industry commitment service, etc.) that build long-term staff participants from developing nations’ airports. enables airports worldwide to “raise the bar” competencies. on excellence. In developing nations, financial In 2010, four seminars were delivered in For further information on the ACI Fund resources for training can be quite limited, so Atlanta, Panama City, and Abu Dhabi programmes and its courses, please contact: the ACI Fund opens the door to career covering mainly the fields of Safety and [email protected].

116 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS San Antonio International Airport

San Antonio, Texas is known for its $635 million expansion program was growth in major industries such warm hospitality and great customer completed. Included in the expansion as tourism, healthcare and bio- service. This multicultural, bilingual was the new Terminal B facility. sciences, education, aerospace city has strong Spanish and Mexican Terminal B will replace the 1950s and manufacturing. influences, traditions, architecture era Terminal 2 facility. In addition, the airport is ideally and language and this is what makes Another major improvement that located at the crossroads of two San Antonio one of the most unusual opened in the spring of 2010 is the major US Interstate Highways – cities in the United States. Now the extension of the airport’s two-tier 10 and 35, the latter is known as seventh largest city in the US, San roadway to accommodate passenger the NAFTA Highway. San Antonio Antonio has retained its sense of pick up and drop off at Terminals International offers nonstop flights history and tradition, while carefully A and B, as well as at a future to 32 major US and Mexico hubs, blending in cosmopolitan progress. Terminal C. New long-term parking thus providing worldwide connect- San Antonio International Airport space was constructed to meet the ivity to those it serves. (SAT) is a perfect reflection of that need for doubling parking provision Consistently ranked as one of the balance between amazing growth and at the airport. top airports in the nation for overall commitment to history. San Antonio The expansion was definitely customer satisfaction, San Antonio International opened in the late 1940s needed since the airport is meeting International Airport is on the and in November 2010, a major San Antonio’s on-going rapid threshold of an even brighter future.

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n partnership with member airports, ACI is building In addition, ACI Global Training works with over 23 up a network of training centres through which it host airports who have in the past demonstrated an I has been able to develop a better vision of the key interest or a need to host a training programme in their areas for performance improvement in each region. The location. Making training more accessible to ACI first agreement was signed in 2006 with the Airports members is one of our key goals, thus members who Authority of Trinidad and Tobago to establish a training need specific training in their location can make it more centre at Piarco International Airport, and today there affordable and accessible by hosting the course in their are 12. airport, saving on travel and resource costs.

Bucharest Athens Istanbul Incheon Cairo Abu Dhabi Dubai Hyderabad Port of Spain Panama City Kuala Lumpur

Johannesburg

Africa Cairo Cairo International Airport Johannesburg Airports Company of South Africa (ACSA)

Asia-Pacific Abu Dhabi Gulf Centre for Aviation Studies (GCAS), a subsidiary of Abu Dhabi Airports Company Dubai Dubai International Airport Hyderabad GMR Aviation Academy, GMR Hyderabad International Airport Seoul Incheon Incheon International Airport Company Kuala Lumpur Kuala Lumpur International Airport

Europe Athens Athens International Airport Bucharest Bucharest Airports National Company Istanbul Istanbul TAV Airports Holding

Latin America-Caribbean Panama City Tocumen International Airport Port of Spain Airports Authority of Trinidad and Tobago

118 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ACI’s Training Centres

Victor de Barrena-Sarobe, ACI’s Global Training Director (left), and Panama’s Tocumen International Airport hosts the second training centre in the Latin America- Tudor Jidav, General Manager of Bucharest Airports (right), at the Caribbean region. opening of the 12th ACI training centre in March 2011.

“The partnership with ACI Global Training is a great honour for us… [It] represents an acknowledgement of Bucharest Airports National Company as a pillar in providing training for airport staff and, at the same time, a guarantee for the high-quality set-up and performance of the ACI training sessions for airport staff of Romania, Europe and elsewhere.”

Tudor Jidav, General Manager of Bucharest Airports

A course underway at the Athens training centre.

“Athens International Airport is celebrating 10 years of successful operation this year. In 2007, we started to host a series of training events with ACI. The expertise of the qualified instructors, the quality standards of ACI and the experiences shared from all the participating professionals have enabled every training event to conclude with great success. We are looking forward to hosting in our premises an increasing number of training events in the future, with the aim to further improve all standards in the aviation industry.”

Dimitri Nicoloudes, Manager, Rewards and HR Development at Athens International Airport

“The 28 September 2006 signing of a partnership agreement between the Airports Authority of Trinidad and Tobago and Airports Council International will be remembered as one of the signal achievements in the life of the Authority. Consequently, the inter­nationally recognized Airports Authority Aviation Training Centre has fostered the growth and development of aviation professionals in the Caribbean, Latin and South America.”

Oswald Bruce, Manager, Airports Authority Aviation Training Centre, Trinidad and Tobago

The first ACI training centre was established at Piarco International under an agreement with the Airports Authority of Trinidad and Tobago.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 119 GULFÊCENTREÊFORÊAVIATIONÊSTUDIES

GCAS has been awarded the world’s first TRAINAIR Plus certification from the International Civil Avia- tion Organisation (ICAO) Trainair is a system to improve safety and efficiency of air transport through the establishment and maintenance of high standards of training and competency for aviation personnel The advanced Trainair Plus programme will allow GCAS to share its educational resources with other members promoting the country’s knowledge sharing and exporting capabilities

AnÊInternationallyÊAcclaimedÊInstitution InternationalÊExpertiseÊAvailableÊinÊAbuÊDhabi GCAS is the world’s first certified ‘TRAINAIR PLUS’ training centre for its technical expertise, training resources and quality GCAS provides first-hand experience of the Gulf region; leading the world in terms of airport operations, airport infrastructure, assurance system providing the best possible aviation training together with its internationally recognised partners.The Joint air traffic growth and airline development. GCAS has its own dedicated facilities at Al Bateen Executive Airport in Abu Dhabi Aviation Authority- Training Organization (JAATO) has announced GCAS to be their exclusive training provider for the Gulf and where our accredited courses are taught. It is one of the few aviation training centres in the world located in an operational the Middle East region. The centre is also one of the Airport Council International’s (ACI) global training hubs, and a partner of airport, thus enhancing the educational experience. We have a team of talented specialists and instructors, all whom are Safe Passage International (SPI) - a global supplier of computer-based and web-based training programmes for the aviation, highly qualified and experienced industry professionals. Brand new state-of-the-art facilities with six lecturing theatres, five cargo, judicial, maritime and general security industries. GCAS has received many prestigious awards, including the accolade training rooms, a business centre, library, recreational centre, breakout area, e-learning facilities, dining hall, high-speed of ‘Training and Education provider of the year 2010’ at the Aviation Business Awards. coverage (Wi-Fi) and on-site catering.

Partners: Operated by: Gulf Centre for Aviation Studies- Division of Abu Dhabi Airports Company PJSC PO Box 94449,Abu Dhabi,United Arab Emirate T : +971 2 49 42 355, F: +971 2 49 42 366, www.gcas.ae

GULFÊCENTREÊFORÊAVIATIONÊSTUDIES

GCAS has been awarded the world’s first TRAINAIR Plus certification from the International Civil Avia- tion Organisation (ICAO) Trainair is a system to improve safety and efficiency of air transport through the establishment and maintenance of high standards of training and competency for aviation personnel The advanced Trainair Plus programme will allow GCAS to share its educational resources with other members promoting the country’s knowledge sharing and exporting capabilities

AnÊInternationallyÊAcclaimedÊInstitution InternationalÊExpertiseÊAvailableÊinÊAbuÊDhabi GCAS is the world’s first certified ‘TRAINAIR PLUS’ training centre for its technical expertise, training resources and quality GCAS provides first-hand experience of the Gulf region; leading the world in terms of airport operations, airport infrastructure, assurance system providing the best possible aviation training together with its internationally recognised partners.The Joint air traffic growth and airline development. GCAS has its own dedicated facilities at Al Bateen Executive Airport in Abu Dhabi Aviation Authority- Training Organization (JAATO) has announced GCAS to be their exclusive training provider for the Gulf and where our accredited courses are taught. It is one of the few aviation training centres in the world located in an operational the Middle East region. The centre is also one of the Airport Council International’s (ACI) global training hubs, and a partner of airport, thus enhancing the educational experience. We have a team of talented specialists and instructors, all whom are Safe Passage International (SPI) - a global supplier of computer-based and web-based training programmes for the aviation, highly qualified and experienced industry professionals. Brand new state-of-the-art facilities with six lecturing theatres, five cargo, judicial, maritime and general security industries. GCAS has received many prestigious awards, including the accolade training rooms, a business centre, library, recreational centre, breakout area, e-learning facilities, dining hall, high-speed of ‘Training and Education provider of the year 2010’ at the Aviation Business Awards. internet coverage (Wi-Fi) and on-site catering.

Partners: Operated by: Gulf Centre for Aviation Studies- Division of Abu Dhabi Airports Company PJSC PO Box 94449,Abu Dhabi,United Arab Emirate T : +971 2 49 42 355, F: +971 2 49 42 366, www.gcas.ae

ACI’s Training Centres

A course underway at the Istanbul training centre.

“The cooperation between TAV Airports Holding and ACI that started in 2008 was enriched when Istanbul Atatürk Airport became a new training centre of ACI in 2010. ACI has a crucial Cairo International Airport hosts the second training centre in the Africa region. role in the aviation sector with its contribution to the sharing of accumulated know-how throughout the world. Considering the unique geographic location of Istanbul, we believe that our cooperation will facilitate the development of the sector even more, especially in the region.”

Murat Orhan, TAV Airports HR Coordinator

A course underway at ACSA’s Training Academy.

“Continuous, world-class training and development is vital to the realization of ACSA’s mandate to deliver safe and secure airports to the benefit of all stakeholders and to ensure realization of the vision – to be a world-leading Abu Dhabi hosts one of two training centres in the Middle East. airport business. This requires an approach that benchmarks

“The Gulf Centre for Aviation Studies’ (GCAS) strategic partnership with ACI with international standards; hence several partnerships represents a key milestone towards providing its large customer base with quality have been established. In July 2007, the ACSA Training training programmes in the world’s first ICAO “TRAINAIR PLUS” training centre, Academy received ACI accreditation as a Regional Training offering the best aviation learning environment in the Middle East. In a region with Centre for ACI’s Global Training Hub. The accreditation several billions of dollars invested in airport infrastructure projects, investment in provides the ACSA Training Academy with access to world- top-notch human capital development is becoming an option no longer. GCAS is a class programmes and instructors within the airport major ACI global training hub, which will contribute towards realizing a more management arena.” sustainable growth of the regional and global aviation industry.” Tebello Mokhema, Head of the Airports Company of South

Dr Othman Al Khouri, GCAS Director Africa (ACSA) Training Academy

122 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ACI’s Training Centres

Participants in a course at the Dubai training centre pose for a group Incheon International Airport Company’s HR Academy offers both training facilities and photograph. accommodation for students.

“ACI is a valued strategic partner in the area of learning and “Great service comes straight from great people. Without well-trained human development. Working closely with ACI, we delivered the resources, Incheon would not have won Best Airport Worldwide in ACI’s Airport first ever AMPAP programme in the Middle East and the first Service Quality survey for six consecutive years. The biggest asset of Incheon Airport one of its kind globally as part of a customized leadership is a knowledge-driven business environment. Thanks to ACI Global Training, we development programme called TALY which was delivered have enhanced the knowledge and abilities of our staff to be more competitive and over the past 18 months. As a result we have enhanced our successful. I strongly believe the well-organized Global Training programme will talent pool with skilled, future leaders who are willing and raise the quality of airport service for the sustainable growth of aviation industry in able to add further value to the business.” the long run.”

Samya Ketait, Vice President, Learning and Development at Mr C.W. Lee, President and CEO, Incheon Airport Dubai International Airport Going airside during a course in Kuala Lumpur.

“In crafting MAHB’s future, we have developed a blueprint that we call ‘Malaysia Airports Runway to Success (2010-2014)’. It lays out the current state of our Participants in a GSN module at the GMR Aviation Academy in business, the direction we should be heading and the road-map that will get us to Hyderabad pose for a group photo with their instructors. our objective of Building a World Class Airport Business. We believe our people are “The GMR Aviation Academy provides an ideal training the heart and soul of the Group’s success; we have every confidence in their venue, not just for professionals from within the airports in collective talents, experience and demonstrated abilities to bring the Group to India, but also from those in the South Asian Association for greater heights. It was an enormous opportunity when we became an ACI Global Regional Cooperation (SAARC) countries.” Training Hub in 2007, where training programmes are run and targeted to increase professional knowledge and experience amongst participants in the aviation Mr P.S. Nair, CEO Corporate, Airports Sector, GMR Group industry. One of the most significant and strongly supported ACI courses would be the Global ACI/ICAO Airport Management Professional Accreditation Programme (AMPAP) that 15 Malaysia Airports staff participated in.”

Rosehaida Ab Rahman, Senior General Manager HR Services, Malaysia Airports Holdings Berhad

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 123 20 Years is just an Eye Blink in Aviation By Rodolfo Echeverria

It is amazing to witness how things today to try to make that vision environmental issues. Finally, in the have evolved in our industry since become a reality. With dreams early , infrastructure was not January 1991. If we take the airport comes progress, and progress cannot the main problem of some airports, ownership evolution for example, happen without proper airports, just but the form of the airport network we would have a combination of as 400 years ago, one of the main was addressed leading to the idea of mixed worlds, from publicly-run engines of a nation’s economy were major hub airports served by a facilities to private enterprises. Also its seaports. network of smaller airports to assist very popular in emerging markets Past visions of the “airport of the passengers reduce their journey are PPP/BOT airport projects. future” show us that many of those times between two non-hub airports. Airport visions, such as airport cities crazy ideas would become today’s We could easily argue that some and Aerotropoli, are becoming reality. So in order to try to see our of these components that were today’s reality. I was very engaged by future, we need to understand our purely concepts in the past are a title for an interview with Curtis past. Popular Science has a fantastic present in today’s airports. The Fentress, published on the Global set of examples for discussion, “Seadrome” has been with us since Cities website Airport Cities: Where published in their archive of the 1994, exemplified by Kansai Fantasy Takes Flight. 20th Century. For example, in the International Airport in Osaka, Listening to well-known 1930s the airport of the future was Japan, which was built on reclaimed academics who have worked on and seen as a “seadrome”, or built on land. Today the airport is seen as a researched our industry, such as top of buildings with a rotor in order place to meet, greet, shop, depart or Dr John D Kasarda or Dr Steve to accommodate landing space work, an embodiment of the 1940s Appold, you start to realize that the depending on wind direction, or an Air Park concept. Even Spaceports key challenge for the development airport that was dependent on ocean are being developed, by Virgin of future airports will be obtaining waves for power. The 1940s brought Galactic in New Mexico, and a common vision among all the the idea of more diversified airport initiatives in the UAE and Singapore. stakeholders rather than obtaining activities, such as airparks where What about in 10, 20, 25 or 100 financial resources. You may have transportation and entertainment years? Let’s ask Jules Verne. the financial capacity, but without facilities would be combined. In the To close, on behalf of AIG, I that common vision, you will get 1950s the notion was: “let’s take the would like to congratulate ACI on its nowhere. Additionally, Dr Taylor airport to the airplane”, which 20th anniversary as the voice of the and Dr Appelbaum from Concordia brought up the idea of using “airport world’s airports. I would also like to University in Canada advise against ferries”, foreseen as mobile lounges, take this opportunity to cordially the common tendency to apply hybrid versions of air bridges and invite all of you to visit our beautiful “forward” gap analysis instead of departure lounges. In the 1960s and peaceful country Jordan. Be our “backwards”. What I mean by that there was a plan for a circular runway guest… Petra is waiting for you! is imagine your airport’s position – an endless runway for the airport 15-30 or even 100 years from now, of the future. In the 1970s the “sea­ Rodolfo Echeverria is the Chief then start building your gap analysis drome” concept returned but this Financial Officer of Airport back to see where you need to start time to address air traffic and International Group.

How the Intelligent Airport Will Manage Disruption

By Ilya Gutlin

wenty years ago ACI was founded in the midst of a around a day to rebuild those rosters, so that we get major disruptive event for the air transport the maximum number of flights into the air ahead of T industry. As the world coped with the fall-out from Christmas,” he said. the first Gulf War, passenger numbers fell 4.4%. As the world’s only IT provider dedicated solely to Last year passenger numbers rose but there was the air transport industry, SITA has been in the vanguard disruption throughout the year as over 300,000 flights of most new innovations which have helped airports to were cancelled. This time around Mother Nature was to manage costs while maximizing the use of their limited blame. Airports were turned into mass dormitories space as passenger numbers rise inexorably. It first overnight as a consequence of a year bookended by introduced common use check-in to meet passenger severe winter weather in the northern hemisphere. In demands for the Los Angeles Olympics in 1984. April and May they were thrown into further disarray by Today, over 400 airports use SITA’s AirportConnect the unpredictable behaviour of a volcano in Iceland. com­mon use check-in platform. They are all well There was an increase in baggage mishandling for the positioned to move to the new ACI and IATA-approved first time in three years. CUPPS (Common Use Passenger Processing) industry An airport’s worst nightmare is when disruption hits check-in standard on the development of which SITA passengers, aircraft and baggage in one fell swoop. The took the technology lead. trigger can come out of the blue, from a volcano, an The challenge facing the industry today is to bring air­ earthquake, a pandemic, a conflict, or a severe weather port operations to another level in an era when air­port pattern triggered by global warming and climate change. space is at a premium, passenger numbers are rising Willie Walsh, then CEO of British Airways (and now and disruption management is always on the horizon. CEO of parent company IAG), summed up the challenges And at the same time, all the advantages of living in of disruption management last December when the a digital age are there to be leveraged as we go about rosters of 14,000 cabin crew and 3,000 pilots became the business of delivering on the vision of the Intelligent X Today, over 400 redundant as snow closed down London Heathrow. Airport, one where operations staff will be able to track, airports use the “Those 17,000 rosters are like a giant global jigsaw manage and share real-time information to make smart, AirportConnect puzzle, which has been torn up by the days of disrup­ predictive decisions. The Intelligent Airport sits on three common use check-in platform. tion at Heathrow and around the world. We now have pillars. They are the converging trends of self-service, mobility and collaborative decision-making. An Intelligent Airport is one where on-time perfor­ mance is improved, where passengers have more con­ trol over their journeys, potential problems are spotted before they arise, and airport operations staff can res­ pond in a way that is dynamic, informed and effective.

n Infrastructure and passenger mobility Dominic Nessi, Deputy Executive Director and CIO, Los Angeles World Airports, says his number one target is “to strengthen our infrastructure to a point where telecommunications are just everywhere in the airport – seamless, strong signals that the digital traveller can take advantage of”. One consequence of the growing popularity of smart devices among passengers is that

126 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS How the Intelligent Airport Will Manage Disruption

C Airline-dedicated self-service check- in kiosks will remain at key hubs but common use machines will increase flexibility at other locations. and SITA have just deployed the world’s first indoor aug­ infrastructure based on 4G and Wi-Fi technologies will mented reality application allowing passengers to use provide permanent connectivity. augmented reality to plan their time inside the air­port Mobility will add rocket fuel to the adoption of X and to get information on gates, shops, restaurants and passenger self-service once it is layered over the existing Smart phones can other services in a fun and interactive way. Using multi­ base of self-service technologies at leading airports store travel documents while ple Wi-Fi receivers means that passenger locations can around the world. self-boarding be determined within about 3 metres or so of accuracy. Michael Ibbitson, VP Information and Communi­ gates help make the boarding This is enough to see where passengers con­gregate, cations Services, Abu Dhabi Airports Company, said: process more how much time they spend in stores and restaurants “The airport will probably grow in size from around efficient. and where there may be bottlenecks. It also enables airport retailers to communicate with travellers directly. Through a partnership with Bluelon, the inventor of Bluetooth-based tracking, SITA is now also able to offer a sophisticated real-time queue management appli­ cation for airports. This, combined with the augmented reality application, gives rise to the possibility of a very close relationship between the passenger and the air­ port operator to their mutual benefit. Passengers want a smooth, hassle-free journey. Smart mobility will provide airports with direct access to passengers for information on their distance from the gate, flight announcements, retail bargains and delayed baggage. Around 70% of airports plan to provide mobile services by 2013 when almost 50% of travellers will be carrying smart phones. A robust communications

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 127 How the Intelligent Airport Will Manage Disruption

V Smart mobility will provide information on passengers’ distance from the gate easing passage through the airport.

10 million passengers to over 20 million passengers by implementation at a major European hub which handles 2020 and the only way to cope with that growth I think 20 million passengers. really is going to be for us to harness mobile phone Security issues around self-boarding have been technologies … passenger processing technologies that addressed through the development of the BioThenticate allow the airport to reach outside of the airport software platform which integrates biometrics techno­ boundaries and into the city, and into people’s homes.” logy and identity management into all aspects of pass­ The smart phone will enable paperless travel by enger handling at an airport whether it is check-in, bag becoming an extension of the airport’s IT infrastructure, drop, boarding the aircraft, going through security or storing all travel documents including boarding passes immigration. and eventually e-passports. It will allow for a more A biometric – whether it is a fingerprint, iris or face personalized journey with information and suggestions image – can be integrated into an e-passport or smart throughout the airport based on personal details and card for use in the airport environment. By 2013, one in preferences. four airports are planning to implement e-gate systems Real-time information will lead to reduced delays; for boarding, check point and access control. the airport will improve passenger flow by guiding Verification and document authentication can be travellers to their plane. integrated into the passenger self-service chain as well as the airport employee access environment. A frequent n Security and self-boarding flyer will be able to go to the airport using the BioThen­ A recent survey found that 70% of passengers would ticate gate and the barcode on his or her cell phone. use automatic boarding gates if they had the option. While trials have been underway for some time at n Baggage dedicated gates, SITA has developed the industry’s first SITA operates WorldTracer, the industry’s main baggage common use self-boarding gates for a successful tracking and tracing service for over 450 airlines and

128 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS How the Intelligent Airport Will Manage Disruption

ground handlers, which showed a 4.4% increase in significant impact on mishandling rates by checking mishandled baggage files opened in 2010 compared real-time Baggage Information Messages against real- with 2009. The global mishandling rate was estimated time flight messages. to have risen by 6.06% resulting in over 29 million bags As Hock Lye Lee, Vice President, Products and being delayed and a $3 billion cost to the industry. Services, Star Alliance, explained: “This industry-first Given that there was a 10.4% rise in passenger system uses existing baggage messages to track the bag numbers last year and that over 300,000 flights were from origin, through the transfer process, and on to the cancelled, it was not a bad performance. In fact, final destination. It tracks the progress of the bag along baggage management has been steadily improving the entire journey, even within the baggage mishand­ since 2007 when over 42 million bags were mishandled. ling systems and warns of potential baggage mishand­ There is still a lot of room for improvement particu­ lings before they occur. The system also suggests larly on transfer baggage which is where 51% of the potential solutions based on the situation at hand.” mishandlings occur in any one year. Among the top 80 airports where most of the mishandling problems occur, n Workforce mobility up to 15% of mishandled baggage can be classified as The Intelligent Airport strategy focuses on harnessing “unknown” in the Baggage Information System which mobile solutions for operational efficiency while means there was no incoming Baggage Source Message reducing costs. In airport ground operations the major (BSM) received. cost driver is employee related; 65% to 75% of the This usually results in a lot of manual re-working, overall cost is tied to salaries and time compensation so missed connections or bags left behind on sortation productivity can be enhanced using mobile work belts. SITA will launch BagConnect later this year which solutions. These can deliver optimized planning, allows the generation of a duplicate BSM to be sent to rostering, staff management, resource allocation, real- X Baggage the transfer airport in order to allow the bag to be time situation awareness and mobile device-enabled management is a sorted to the correct flight. service registration capabilities. key concern but mishandling rates SITA is taking self-service to a new operational level Better planning and automated processes can result have fallen since through its collaboration with bag drop specialists to in up to 25% cost reductions; more intelligent rosters 2007. develop a single customer touch-point which will integrate check-in, bag tag printing, excess luggage payment and bag drop all at one place. It will have a standard check-in desk and allow common use by several airlines. The recent IATA agreement on Self- Tagging Recommended Practice means that the way is now clear for airlines to make real progress in this area. Self-service bag drop counters can work 24/7. The extension of WorldTracer to mobile devices enables airline staff to assist passengers upon arrival either at the or in the customs hall. Delayed Baggage Reports can be initiated immediately and airline costs can be reduced by dealing with more mishandled bags in a shorter space of time. Following a successful pilot at London Heathrow with the Star Alliance, SITA is launching a decision support system called BagSmart which will have a

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 129 How the Intelligent Airport Will Manage Disruption

allocated up to 20% more resource at peak times in peak areas using the system, giving us a lot more work out of the same or less people.”

n Flight information A vital part of disruption management and driving efficiencies depends on good communications with the passenger. SITA’s Airport Management Solutions (AMS) offers a suite of integrated operations software that supports operational planning and tracking for real-time and irregular operations, flight information displays, aeronautical and non aeronautical billing and reporting. And disruption can be managed in a way that least affects travellers, thanks to visual, audio and SMS targeted contact with passengers within an airport, on website and at off-airport locations. At Bermuda’s L.F. Wade Airport for example, a simple gate reallocation in the AMS programme can set in motion a cascade of communications including updated FIDS screens, audible announcements and textual accompaniments. By simply automating three and a half minutes of boarding announcements per flight, airlines can recapture one man day of productivity per 150 departures.

n Improving productivity Business Intelligence is the key driver for the Intelligent Airport. It is a switched-on environment capable of predicting the flow of passengers to make more informed decisions and communicating information in Z can mean 10% to 40% less overtime; and automation real-time to all stakeholders including passengers. Enhancing the flow of and ability to handle larger work scope can mean 50% Operational performance will improve because of a information to less resources for dispatching. better airport operations intelligence and behavioural passengers By bringing together its Resource Management understanding of key logistical questions such as how reduces delays. System and global wireless communication capabilities long passengers spend landside, the time security takes, (Wi-Fi – 3G), SITA is now able to deliver an end-to-end and how much time is spend in retail areas. Airports will mobile solution to the airport and ground-handling vastly improve their forecasting and early warning of workforce endorsed by companies such as easyJet, delays to improve staff productivity. Groupe Europe Handling and Havas Ground Handling. The future is here already, it’s just not evenly David Henderson, Sharjah Aviation Services, said: “In distributed! terms of optimization, the staff planner and manager has generated an almost 10% saving in total manpower, Ilya Gutlin is Vice President, SITA Airport Solutions but far more importantly for us we are now able to (www.sita.aero).

130 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS IT – The Enabler

IT – The Enabler

The View from the Standing The most recent Airport IT Trends Survey Committee was launched at the ACI World Annual General Since ACI was founded, the role of IT in Assembly in Bermuda in November 2010 and airport operations has evolved. Once seen as was based on the highest number of survey a support function, IT is now acknowledged responses to date: 128 airport operators, as a key driver of efficiency and service representing the views of 220 airports improve­ments. To reflect this, the ACI World worldwide. It found that “reducing the cost Governing Board approved the establishment of business” is the top investment driver for of the World IT Standing Committee in 2008, airports (52%) followed by “improving IT having previously been dealt with by a sub- customer service” (48%). committee of the facilitation and services Strongest areas of growth were in standing committee. It is chaired by Kees Jans, Asia-Pacific and the Middle East and Africa, Chief Information Officer of Schiphol Group. with more cautious levels of investment Over the last 20 years Jans has seen in Europe and North America. The outlook airports become more efficient and introduce for 2011 is positive with 78% of airports Kees Jans. new products and services for their customers expecting budgets either to remain the ranging from automated border controls to “From an airport point of view it’s important same or increase. self-service check-in. “Basically, IT is an enabler to optimize the utilization of your assets,” Top of the investment list for airports are for these services,” he says. he says, “and for airlines too, particularly at upgrades to network infrastructure with Jans also highlights how civil aviation remote locations.” virtualization and VoIP featuring high on airport stakeholders have moved from concentrating The current focus is on mobile applications CIOs’ priorities. Both technologies are seen as on optimizing processes within their own as passengers increasingly expect to be able to key to driving down IT costs so it is not a organizations to a broader approach based access information – such as directions, flight surprise that four out of five airports are on working together more closely. information and gate numbers – that speeds planning to invest in VoIP in the next three “Increasingly the emphasis is on improving their progress through an airport via their years with 70% planning to deploy some form the overall process and not only looking at smart phones or other devices. of virtualization by 2013. the part that you are responsible for,” he Looking forward, Jans sees the key IT Passenger self-service has truly come of says, “because passengers don’t just use challenge as striking a balance between the age with 60% of respondents having already the airline processes but also the processes things that the airlines think are important and implemented kiosks for check-in. Kiosks are not of the airport or the handler or whatever the things that the airports want to achieve in just used for check-in, half of respondents plan stakeholder is there.” order to improve efficiency. He highlights the to introduce new services such as bag tag A good example of this broader approach issue of branding as common use applications printing, flight transfers, and scanning of is the industry’s collaborative decision-making are developed further: “It’s very challenging for passports by 2013. Airports are also starting (CDM) initiative. One of the main objectives airports in general but also for IT.” to use self-boarding e-gates to automate the of this initiative is to get all the parties involved For Jans the solution to finding the balance processing of passengers at boarding and to agree to use not just the same information between common use and branding issues lies security check-points. but also the same definitions of that infor­ in offering dynamic as opposed to static Up to 30% of airports surveyed are using mation. “For example, all stakeholders have branding. “Bringing in this dynamic is an social media channels today and over half to agree on definitions of time stamps and then important role of IT,” he declares. will take advantage of these new networks they are able to use exactly the same to communicate with passengers and information regarding these time stamps,” Airport IT Trends Survey public communities. explains Jans. Over the last seven years ACI and SITA have The survey also shows strong interest (32% Common use applications were an enjoyed a unique collaboration in producing already, and 22% planning to implement by early product of collaboration, and Jans the annual bellwether Airports IT Trends 2013) in the implementation of “Shared Airport sees the combination of self-service check- Survey which provides the only compre- Operations Centres” where various stakeholders in and common use as key innovations hensive analysis of airport investment in can convene and have access to integrated data that were driven by IT developments. IT infrastructure. and real-time communications.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 131 Oman Airports Management Company

Muscat International Airport Salalah Airport Ad Duqm Airport Muscat International Airport is the Salalah is the second largest city in Ad Duqm is located in the Al main gateway to Oman and the base Oman, located in the south of the Wusta region, the airport is part of for national carrier . The country, Salalah Airport is the main a larger plan to set up and build airport is directly connected with gateway to the Dhofar region. The large infrastructure projects such 56 destinations in 27 countries and airport handled 455,000 passengers as a seaport, dry dock, industrial is served by 27 international airlines. in 2010. zone, free zone, integrated tourism Muscat International handled The new Salalah Airport will be resorts, residential township, local 5.7 million passengers in 2010. completed by 2014 and will be able industries zone and a fishing In recent years the airport has to handle 1 million passengers per harbour. The airport will have experienced a healthy increase in annum, the terminal will have the capacity to handle 500,000 passenger numbers, this positive 8 boarding air bridges, 12 remote passengers per annum. trend is expected to continue for the aircraft stands, 24 check-in counters foreseeable future, in response to and 4 e-check-in counters, a new Ras Al Had Airport these significant increases in 4,000 metre runway and a cargo Located near the town of Sur in the passenger numbers and to allow the terminal to handle 100,000 tonnes Ash Sharqiyah region, the airport is airport to maintain appropriate levels annually. part of a larger plan for integrated of service to its customers, a number eco-tourism projects related to the of improvement projects have been Four Regional Airports endangered greenback turtles. The initiated to deliver additional in Oman airport will have the capacity to capacity until the new terminal The Government of the Sultanate handle 500,000 passengers per building is operational. of Oman is building four new annum. The new terminal at Muscat regional airports that will link other International Airport will be regions with Muscat and meet the Sohar Airport completed by 2014 and will have increasing travel demand from Sohar is the largest town in the Al the capacity to handle 12 million tourism, business and local Batinah region, located between the passengers annually, the new communities. These airports will main cities of Muscat and Dubai. terminal building will have be completed by 2014. Sohar and the wider Batinah region 29 boarding air bridges, 10 have in recent years attracted boarding lounges, 30 remote aircraft Adam Airport industrial and commercial infra­ stands, 86 check-in counters and Adam Airport, the smallest of these structure investments such as the 20 e-check-in counters, a second projects and the first in the interior Sohar industrial area, Sohar port and new runway with a length of 4,000 region, will be situated 30km from Sohar free zone. The airport will metres, the original runway will be Adam town in the Ad Dakhliyah have the capacity to handle 500,000 extended to 4,000 metres and a region. The airport will have the passengers per annum. cargo terminal to handle 260,000 capacity to handle 250,000 tonnes annually. passengers per annum.

Looking to Long-term Uplift

By Karen Thomas

ir freight plays a vital role in global supply chains And cargo is a major revenue stream for airports. and volumes have more than doubled in the last Customers range from integrators such as FedEx, UPS A 20 years. Although economic downturn has made and DHL to smaller regional or industry-specialist the last two years difficult, the industry is looking carriers, to major airlines’ cargo divisions, whose forward to mid- to long-term growth. freighters supplement bellyhold capacity. When ACI launched in 1991, just five airports – Demand for air freight is closely linked to business Tokyo Narita, New York’s John F. Kennedy, Memphis, confidence and to shippers’ need to move high-value Frankfurt and Los Angeles – handled more than goods quickly and securely; and the industry has had a 1 million tonnes of cargo a year. The figures include roller-coaster ride over the last three years. freight and mail. Last year, ACI statistics for the world’s ACI members handled a record 88.6 million tonnes of top 10 cargo airports (see table) put Hong Kong at cargo in 2007, but the first signs of a slow-down came in number one with a throughput of nearly 4.2 million May 2008. The year-end results showed a decline of 3.7% tonnes. Even 10th-placed Louisville handled over and the trend accelerated in 2009 with a fall of 7.9% 2 million tonnes. – never before had air freight volumes fallen for two con­ Today, in value terms, about a third of the world’s secutive years. An upturn began in late 2009, with signs cargo travels by air. IATA says the average of recovery in industrial produc­tion, particularly in Asia. carrier earns 11% of its revenue from cargo, although Preliminary ACI figures show growth of 15% for 2010. for some the figure is much higher. For Dubai-based

X Emirates it is 16%, for Santiago-based LAN 24% and for n Priorities The cargo terminal Taipei-based 37%. Meanwhile, all-freight While volumes are recovering yields continue to be at Tokyo Narita Federal Express with a turnover of $21.5 billion is the under pressure, and the air freight industry is pushing – Asia-Pacific is the top cargo market. world’s fourth-largest airline in revenue terms. to make the supply chain more efficient and compe­

134 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Looking to Long-term Uplift

titive. This, along with security and safety, is now a priority. The International Air Cargo Association (TIACA) is pressing airports to address speed and efficiency in customs clearance and to introduce or modernize their automated systems. Post-9/11, air freight has had to meet stringent new security criteria but the industry feels universal cargo screening is unrealistic, arguing instead for better supply-chain security, scanning technology and use of electronic information. “It is not possible to effectively screen bulk consign­ ments of cargo,” says Craig Bradbrook, ACI Director of Security and Facilitation. “Explosives detection systems cannot handle such large consignments. In our view, a C Automated secure supply chain is the only viable option, esta­ storage systems blishing the integrity of the shipment at point of origin like Hong Kong’s make it difficult ... then maintaining the chain of custody through to to interfere loading onto an aircraft.” with cargo. Bradbrook argues that there are other ways to determine airlines’ cargo security. “A good indication cargo markets include Latin America-Caribbean, and can be seen in how many reports [they receive] about particularly Brazil. Mature markets in Europe and North theft or interference with cargo,” he says. “As air cargo America will deliver slower growth. deals with more valuable consignments such as But although countries such as Brazil, Russia, India electronics, it is an attractive target for criminals. and China will drive volume growth, observers say these “If there are many cases of pilferage or theft, it is a markets need to maximize their cargo potential. sign that the air cargo is vulnerable to terrorism. So best According to Hermann Ude, former Chief Executive of practice air cargo security starts with physical security of DHL Global Forwarding, these emerging economies cargo facilities, access control to prevent unauthorized access and provide an audit trail of authorized persons World’s Top 10 Cargo Airports in 2010 moving within the facility. Airport Tonnes Change “Automated cargo storage systems like the ones at over 2009 Hong Kong Air Cargo Terminals Ltd make it very difficult Hong Kong 4,168,394 +23.2% to access and interfere with cargo. Robust controls Memphis 3,916,937 +5.9% covering the acceptance and release of cargo shipments Shanghai Pudong 3,227,914 +27.1% should maintain the chain of custody.” Seoul Incheon 2,684,500 +16.1% Anchorage 2,578,396 +33.1% n Positive outlook Paris CDG 2,399,067 +16.8% Looking ahead, ACI expects cargo growth to outstrip Frankfurt 2,275,106 +20.5% passenger growth, with annual average growth of 4.8% Dubai 2,270,498 +17.8% taking global volume to 203 million tonnes by 2029. Tokyo Narita 2,167,843 +17.1% The Asia-Pacific region is expected to grow more Louisville 2,166,226 +11.1% than 6% a year during this period, as Chinese and Source: ACI Indian manufacturing gathers pace. Other emerging

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 135 Looking to Long-term Uplift

V FedEx has its main hub at Memphis making the airport the world’s number two for cargo.

urgently need to streamline their customs and security , offering maximum uplift of 140 tonnes. procedures. Boeing has amassed orders for more than 100 B747- Doing so would reduce transit times by up to 65% 8Fs, but the freighter version of the has and logistics costs by nearly a third. Inefficient pro­ been put on hold. cedures act as a barrier to trade growth; Ude says the four BRIC economies generate twice as much import/ n Trends export paperwork than more developed economies. When it comes to volume growth, mature markets Airlines will have to adjust their capacity to reflect Europe and North America have had a challenging changing trade patterns. The number of freighters couple of years. deployed worldwide has fallen 10% from its peak in This is particularly evident in France, where two 2007. “Traditional airlines have shifted from cargo Paris airports have had markedly different experiences operations to mixed operations that utilize bellyhold in freight performance. Paris Charles de Gaulle is capacity,” says Andreas Schimm, ACI’s Director of Europe’s leading freight hub. In 2010, it handled Economics and Programme Development. 2.4 million tonnes of cargo, representing annual growth As demand hardens, airlines may take a fresh look at of nearly 17%. The airport won new business from Air adding dedicated freight capacity. Indeed, Boeing China Cargo, Lebanon’s TransMediterranean Airways expects the world freighter fleet to expand from 1,755 and AirBridge Cargo last year and handles 16 all-cargo cargo aircraft in 2009 to 2,967 by 2029. Growth will see air­lines. It aims to boost momentum this year, large freighters account for a third of all cargo planes by upgrading clearance procedures and improving track- 2029, Boeing predicts, up from 27% in 2009. and-trace services. In contrast, Vatry Airport has The second half of this year sees the first B747-8 struggled, as cargo carriers concentrate at fewer, freighter enter service with -based larger hubs.

136 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Looking to Long-term Uplift

Ireland’s economy has suffered over the past two years, but now there is a project to boost cargo busi­ness at Shannon International Airport. Texas-based air­port real estate developer Lynxs plans to reposition Shannon as a hub for high-value pharmaceutical and bio-medical shipments and as a base for disaster relief operations. Lynxs hopes to finalize a deal this summer to invest an initial $22 million in Shannon's infra­structure, with 10,000m2 of high security, ambient handling space. Meanwhile, German airports have achieved some notable successes, reflecting ’s position as the EU’s economic powerhouse. In 2010, the country’s top hub Frankfurt increased its freight traffic by 20.5% to 2.3 million tonnes, while Frankfurt Hahn’s traffic surged 55% to 167,157 tonnes. In North America, the third biggest cargo airport after the FedEx and UPS hubs at Memphis and Louisville is Miami. In 2010, Miami's cargo grew 20% to 16 million tonnes. And Anchorage’s Ted Stevens International Airport saw volumes boom in the last year. In 2010, Anchorage handled nearly 2.6 million tonnes of cargo, representing annual growth of more “There are constraints when it comes to increasing Z Frankfurt’s freight than 33%. A hub for trans-Pacific flights, Anchorage cargo capacity at Dubai International Airport, and we traffic reflects customers include FedEx, UPS and . are not planning any significant investment in cargo Germany’s position as the FedEx has invested $38 million in expanding its parcels here. All our new cargo investment is concentrated at EU’s economic sorting depot at Anchorage. the new airport: its location makes it the ideal powerhouse. Airfreight demand has proved particularly resilient in multimodal cargo hub.” the world’s emerging economies. Here, airport expansion By 2025, Al Maktoum International will be able to is moving forward, boosted by cargo demand. Countries handle 12 million tonnes of cargo. Freight is central to in the Middle East will invest around $100 billion in its development, Dubai Logistics City creating a dedi­ airport expansion, with growth concentrated in the cated 25km2 site for airfreight companies. Confirmed Arabian Gulf. tenants include Jordanian integrator Aramex and Dubai Airports expects cargo demand to increase German forwarder, Kuehne & Nagel. from 2.3 million tonnes in 2010 to 3 million tonnes by Latin America is seeing another boom. Brazil is the 2015. Dubai has built a second airport next to Jebel Ali region’s tiger economy, boasting the world’s eighth port. Valued at $10 billion for phases one and two, Al largest GDP. But for a country of its size and potential, Maktoum International Airport aims to maximize sea-air it must urgently expand and modernize its airports, not cargo growth. just for the influx of passengers around the 2014 World The airport opened for cargo flights in June 2010. Cup and the 2016 Olympics, but to handle increased “Dubai International Airport has capacity for 2.5 million imports and exports. tonnes of cargo,” says Dubai Airports Vice President National airport authority has launched a cargo and logistics, Andrew Walsh. “A lot of this arrives $5.75 billion airport investment programme to 2014. as bellyhold cargo on passenger flights. However, analysts estimate that the country needs to

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 137 Looking to Long-term Uplift

Campinas International Airport (also known as Viracopos) will be developed to relieve pressure on the cargo facilities. Cargo traffic at Campinas soared 38% in 2010 to 255,000 tonnes. Its customers include , FedEx, UPS, Cargolux and . The airport is earmarked for a major upgrade and by 2025 is expected to overtake Guarulhos as the country’s largest cargo hub, able to handle up to 720,000 tonnes a year and with storage for 300,000 tonnes. At Latin America’s busiest freight hub, Bogota’s El Dorado Airport, work was completed last year on renovating and expanding the international cargo terminal, while refurbishment of the domestic cargo terminal will be completed in 2012. Bogota’s cargo traffic was badly hit in 2009 but is now recovering with Z invest closer to $20 billion in upgrading infrastructure an increase of 17% in 2010 to 527,000 tonnes. A landside view of Bogota’s expanded to support economic growth. In March, President Dilma In Africa, recent months have seen a flurry of international cargo Roussef announced that Brazil would open airport forwarders and logistics companies move into terminal. investment to private companies. countries east of the continent. Cargo companies The country’s leading hub, São Paulo Guarulhos are excited about opportunities in Kenya, Uganda, X handled 430,000 tonnes of cargo in 2010, a growth Tanzania and Mozambique, based on a boom in hotel Nairobi’s Jomo Kenyatta rate of 12.6%. But the airport is in urgent need of construction, inward investment, oil exploration and International expansion. A $760 million investment programme will agricultural exports. Airport has add a third passenger terminal in time for the World Kenya Airports Authority, in particular, is investing in boosted cargo capacity. Cup. This will ease passenger bottlenecks while expansion. Nairobi’s Jomo Kenyatta International

138 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Running head feature RHP

Airport has extended its cargo ramp to accommodate up to nine wide-body freighters at a time and built a new Transglobal Cargo Centre which started operations in April. Although cargo traffic fell in 2010 by 13% to 230,000 tonnes, the medium-term outlook is good and the airport plans to increase annual capacity to 1 million tonnes. Kenya Airports Authority is also upgrading Kisumu Airport as an international airport. Kenya’s third city is a major port on Lake Victoria. It is being positioned as a hub for intraregional travel and trade between East African Community members Kenya, Tanzania and Uganda. In Asia, China is seeing a boom in airfreight, after a 19% increase in airfreight volumes in 2010. To keep pace with demand, the federal authorities are looking to private investors. Civil Aviation Administration officials estimate that China needs to add 45 new airports by 2016, bringing its total to 220. province alone will invest nearly $4.6 billion in airport expansion in 2011-2015. This includes new airports at Tazhong, Shache, Loulan and Tumshuq, part of a pledge to increase the number of civilian airports in China’s western-most region from 16 to 22. China’s emergence as a global powerhouse is reflected in the performance of Hong Kong airport. During ACI’s lifetime, Hong Kong has risen from eighth largest cargo airport to the world’s leading cargo hub. Fairbanks Work is now underway on an expansion programme to International increase capacity to 6 million tonnes a year. This year, Airport Hong Kong opens public consultations around phase two of its 2030 Master Plan, which will focus on expanding capacity to meet projected growth beyond 2020. With mid- to long-term prospects looking hopeful after a difficult couple of years, these projects send out a strong signal that airports – particularly in the world’s emerging economies – are kick-starting new cargo expansion. There are signs, at last, of better times to come.

Karen Thomas is a freelance journalist who writes for a range of international transport and business publications.

139 The World Business Partners Programme

By Catherine E. Mayer

s ACI celebrates its 20th anniversary, we have the opportunity to look back at the Airports Council A International World Business Partners (WBP) programme’s evolution and growth over the past two decades. Whether referred to as Associates or Business Partners over the years, we are proud of our long tradition of significant contributions to the ACI organization, both through our industry experience and financially. Just as the aviation industry evolved and changed over the years, our own programme did too. In 1991, when ACI was created, the Regional Associate (RA) programme was started. This initial programme V Catherine E. targeted companies doing business in a specific region Mayer: we are and invited airport-related companies and suppliers to proud of our long tradition of become members. The programme was very effective in significant providing networking and business opportunities. After contributions to a few years there was interest from RA members, the ACI organization. especially those doing business in more than one region, to have a second “world” programme, bringing together the individual RA communities. With the help understanding of specific issues, so in January 2010 the and support of ACI World, the World Business Partners programme moved from central to regional manage­ programme was launched in 1994. ment. ACI World still coordinates the overall programme Over the next eight years the Regional and World and the WBP Advisory Board acts as the body respons­ programmes continued to grow, adding initiatives and ible for formulating and articulating the collective WBP activities that benefited the Airport and Associate programme “voice” to ACI and the aviation industry. Members as well as the industry as a whole. As technology brought the world even closer together and n Solid mission the regions shared more information, we realized the Throughout the WBP programme evolution, our mission benefits of discussing common challenges, best has remained solid: to provide a mechanism whereby practices and working together. There was common we can assist airports worldwide in meeting their interest to strengthen the WBP “voice” through the objectives, while serving as a networking resource for creation of one global programme rather than multiple businesses and individuals who provide products and regional ones. In 2002, a proposal was made and services to commercial aviation. Our key programme accepted by the ACI World Governing Board to objectives include facilitating the exchange of infor­ consolidate all programmes over a three-year period. mation and business opportunities for all WBPs, Since this time, the WBP Board, which I have had the highlighting our expertise and experience to help define honour of Chairing since 2006, has worked hard to industry policies, standards and improve airport ensure that the programme continues to provide operations, business, safety, security, the environment increased value to our members while delivering even and customer service. more benefits to all ACI Members and the industry. One There is one contribution worth highlighting that such consideration was to provide more regional has added to ACI’s success over the years, and that is administrative support, including personal contact and the numerous hours volunteered by WBPs on task

140 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS The World Business Partners Programme

forces, working groups, regional and world committees, The World Business Partner Advisory Board World Standing Committees, contributing research and Jo Lary (Chair) of Pavement Consultants white papers, and helping to define industry standards Donald Andrews of RS&H and policies. Additionally we participate on the ACI Olivier Berni of H-Reinier North America, ACI Asia-Pacific and ACI Europe Airport Andrew Ford of DFS Group Boards, as well as the World Governing Board. We Greg Fordham of Airbiz Aviation Strategies actively contribute and exchange information, resulting John London of Chauntry Corporation in a more informed industry, having a positive impact Catherine Mayer of SITA for all stakeholders. Randy Pope of Burns & McDonnell As we all know, aviation is an industry of constant change so predicting just how much our WBP programme will grow over the next 20 years is difficult to say. However one thing is certain, the potential is On behalf of the over 430 World Business Partners, unlimited thanks to the broad experience, expertise and and the World Business Partner Advisory Board, I too X leadership skills our WBPs bring to ACI. I am a true would like to congratulate ACI on the celebration of its Part of the WBP believer that active participation not only drives return 20th anniversary and look forward to continuing our mission is to work with airports on membership investment, but helps to ensure a safe, strong partnership for many more years to come. to improve secure, efficient and financially sound industry. So there operations with innovations such is no doubt, it is our WBP collective responsibility to Catherine E. Mayer is the Immediate Past Chair of the as self-service actively contribute. World Business Partner Advisory Board. check-in.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 141 Interview with Dufry CEO Julián Díaz

What importance does ACI Hermès and for more have for Dufry? than 50 years. Our company was First of all I would like to congratu­ one of the first travel retail operators late Airport Council International opening the second duty free shop (ACI) on its 20th anniversary and in the world in 1951, at Paris Le Dufry is honoured to be part of this Bourget airport. jubilee publication. As the most important representative and voice What are the target markets of the global airport industry, ACI and market share? is not only contributing to the Dufry is active in the most important development of the airport and travel retail markets, with a specific aviation industry in general but focus on emerging markets, tourist also provides valuable insights for destinations and any other market aviation-related fields, such as in with a significant growth potential. our core business, travel retail. Dufry generates around 60% of its Dufry is a special member of ACI turnover and 70% of its EBITDA in as it is a leading global travel retailer, Julián Díaz, Chief Executive Officer, these types of markets. Dufry is the Dufry Group. with retail space in around 140 leading player in the travel retail airports worldwide. Some 87% of from a broad nationality base, with industry and has a global market Dufry’s revenue comes from its Switzerland, Brazil, USA and UK share of around 6%. airport activities. as the most represented countries. Dufry is considered an equity What is unique about Dufry? Please give an introduction and growth company by the financial Dufry’s commercial model is flexible overview of the company? markets. and takes into consideration Dufry is a global travel retailer and travellers all over the world, whether a publicly listed company. We are What are Dufry’s core products they are using airports, cruise lines, currently operating over 1,130 shops and brands? railway stations, and border shops, in 41 countries around the globe. Dufry provides its customers with travel retail down town shops or We have around 12,000 employees prestigious brands from more than seaport shops. At the same time to serve the needs of our customers. 1,500 suppliers of all product Dufry offers travellers and landlords The company is headquartered in categories, including traditional duty the most comprehensive commercial Basel, Switzerland and organized free merchandise assortments such offering, including airside shopping into six operational Regions: Europe, as tobacco, spirits, perfumes and mall concepts, general merchandise Africa, Eurasia, Central America & cosmetics, confectionery, fashion, duty free shops, specialized shops by Caribbean, South America and jewellery, watches, electronics and product category, branded shops, North America. much more. Furthermore, Dufry has and one of the most successful Dufry is publicly listed in Zurich had relationships with international global convenience store concept in and Sao Paulo. Shareholders come brands such as Bulgari, Chanel, travel retail: Hudson News. Dufry has demonstrated over Mexico, Guadeloupe and the How important are arrival the years that it has been the best United States, which means duty-free shops at airports partner­ship option for airport that we significantly strengthened for Dufry? authorities, cruise line operators, our leading position in the Arrival shops offer a good oppor­ government bodies and private Americas. Overall, Dufry has tunity to expand the business. institutions related to the travel opened 29 new shops so far Dufry is already operating arrival industry. Partnerships are based on this year, and we expect to open shops in several countries, and we a variety of legal structures: joint additional shops with a total have been pleased with the results venture companies, concession space of 9,600m² by year end. so far. We believe that arrivals are contracts, rent contracts etc. Dufry We also have a strong pipeline: a unique opportunity and are works successfully within each of around 42,000m² that we hope interesting to airports, shop these frameworks. to materialize over the next operators and, above all, travellers. 18 months. They can add considerable What are the drivers and convenience when travelling. trends affecting your core There is a tremendous business and how is the amount of new travel retail What is the short term vision company now favourably space coming on line over for Dufry? positioned to capitalize on the next year – what Dufry has a clear and focused these factors? developments do you strategy, namely of profitable The most important driver is the think are particularly growth, and we want to continue increase in passenger numbers. significant? with the same level of performance According to ACI, the number of Airports are increasingly focused that we have achieved over the potential customers will grow by an on commercial revenues, so retail past few years. Our company is a average 4% annually over the next has become a significant part of dynamic and flexible organization 20 years. Dufry’s goal is to capture income for them. Additionally, so we are always looking for ways this growth potential and on top of new airports continue to be built to revise and enhance our com- the organic growth, to continue and existing ones are extended pany structure, systems and expanding its business through or modernized. processes. Implementation of winning new concessions and We will continue participating such new initiatives as “Dufry Plus acquisitions. in expansion projects and looking One” and “One Dufry” are good for new acquisitions if they meet examples of our ability to adapt, Can you give us an impression our internal criteria. This new change and improve efficiency. of how fast you will grow? retail space is a great opportunity Both projects were launched in In the first quarter of 2011, for Dufry to further grow and 2010 and will run over a 3-year Dufry has already added net expand its brand and business period. The improvement of our new retail space of 3,000m². model. Any opportunity able to execution capabilities will maintain The most important expansion generate profitable growth for the level of performance we all projects this year have been in Dufry is going to be targeted. are expecting.

ACI Africa

In Africa ACI has 58 regular members operating 260 airports in 49 countries. The ACI Africa regional office is in Casablanca.

Africa’s Top 10 Airports for Passengers Africa’s Top 10 Airports for Cargo Africa’s Top 10 Airports for Movements in 2010 in 2010 in 2010 Airport Passengers Change Airport Tonnes Change Airport Movements Change over 2009 over 2009 over 2009 Johannesburg 18,565,250 +5.4% Johannesburg 311,032 +23.4% Johannesburg 211,237 +4.4% Cairo 16,135,898 +12.2% Cairo 310,903 +8.8% Cairo 154,832 +8.8% Sharm El Sheikh 8,682,367 +17% Nairobi 229,850 -12.6% 96,394 +15.9% Cape Town 8,108,727 +5% Lagos 172,811 -1.7% Cape Town 93,686 +0.5% Hurghada 8,059,559 +19.8% 75,718 +12.1% Nairobi 87,337 +8.9% Casablanca 7,243,471 +13.3% Entebbe 49,678 -6.8% Casablanca 79,634 +9.5% Lagos 6,299,227 +11.4% Casablanca 49,603 -7.8% Port Elizabeth 73,719 -4.1% Nairobi 5,485,771 +8% 45,815 +0.3% Sharm El Sheikh 64,336 +14.5% Durban 4,751,206 +10.2% Saint-Denis 34,593 +4.4% Dar Es Salaam 62,620 +8.4% Tunis 4,601,338 +8.1% 23,803 +10.3% Tunis 62,205 +7.3%

Source: ACI

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 145 ACI Members in Africa

Algeria Congo (Dem. Republic) Etablissement de Gestion des Régie des Voies Aériennes SOGEAC – Aéroport de Aéroport International Léopold Services Aéroportuaires – G’Bessia Sédar Senghor Congo (Republic of) EGSA d’Alger Agence Nationale de l’Aviation Kenya Seychelles Etablissement de Gestion des Civile (ANAC) Kenya Airports Authority Seychelles Civil Aviation Authority Services Aéroportuaires – (SCAA) EGSA d’Constantine Côte d’Ivoire La Réunion Société de Gestion des Services et Aéroport International d’ CCI Réunion (AERIA) Sierra Leone Airports Authority Infrastructures Aéroportuaires Société d’Exploitation et de (SGSIA) – Aéroport d’Alger Roberts International Airport South Africa Développement Aéroportuaire, Angola Airports Company South Africa Aéronautique et Météorologique Madagascar Aeroporto 4 de Fevereiro (ACSA) (SODEXAM) Aéroports de Madagascar – Primkop Airport Management ADEMA Djibouti Aéroport International de / Sudan Aéroport International de Djibouti Malawi Sudan Civil Aviation Authority Cadjéhoun Airport Developments Ltd Egypt Botswana Swaziland Egyptian Holding Company for Department of Civil Aviation Ministry of Transport and Airport and Air Navigation Aéroports du Mali Communications, Mbabane (EHCAAN) – Cairo Airport Mauritania Tanzania Aéroport de Company Société des Aéroports de Egyptian Holding Company for Kilimanjaro Airports Development Burundi Mauritanie Airport and Air Navigation Company Ltd Régie des Services Aéronautiques Mauritius (EHCAAN) – Egyptian Airports Tanzania Airports Authority (RSA) Airports of Mauritius Co Ltd Company Zanzibar International Airport/ Department of Aviation Aéroports du Cameroun (ADC) Office National des Aéroports International Airport Togo Cape Verde (ONDA) Aéroport International de Eritrea ASA Empresa Nacional de Mozambique Niamotougou Asmara International Airport Aeroportos e Segurança Aeroportos de Moçambique, EP Société Aéroportuaire de Lomé- Management Aerea EP Tokoin (SALT) Namibia Ethiopia Namibia Airports Company Limited Tunisia Ethiopian Airports Enterprise Aéroport de M’Poko Office de l’Aviation Civile et des Aéroports (OACA) Aéroport de Société Anonyme Aéroport de Administration Déléguée pour la Uganda Libreville – ADL Nigeria Gestion des Activiés Civil Aviation Authority (Uganda) Bi-Courtney Aviation Services Aéronautiques Nationales du Gambia Federal Airports Authority of Zambia Tchad Gambia Civil Aviation Authority Nigeria (FAAN) National Airports Corporation Comoros Ghana Limited Rwanda Etablissement Public Aéroport Ghana Airports Company Ltd Rwanda Civil Aviation Authority Zimbabwe International Moroni (RCAA) Civil Aviation Authority of Zimbabwe

146 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Introducing Lomé-Tokoin Airport Authority (SALT)

Lomé-Tokoin Airport Authority A total of 4,961 aircraft move­ Gnassingbé Eyadéma is a joint venture that has ments carried 383,184 passengers International Airport has great been managing Gnassingbé and 9,084 tonnes of freight in 2010. assets for private investment. Eyadéma International Airport Gnassingbé Eyadéma SALT’s short-term projects since 1987. International Airport offers are: Gnassingbé Eyadéma comfort and a warm welcome l a bigger new terminal with International Airport handles through its VIP and CIP lounges, air bridges; wide-body aircraft and is the hub as well as duty free shops with l a 50,000-ton cargo terminal; for ASKY airlines, a regional high quality products at l a high-standing hotel near company. affordable prices. the airport. ACI Africa Intensifies its Efforts

By Monhla Hlahla

et me first start by congratulating ACI as it cele­ brates 20 years of existence as the voice of the L world’s airports. It is an important milestone, which gives us an opportunity to reflect on some of the recent gains as well as contextualize plans for the years ahead. Building on the success of the previous years, 2010 marked a positive turning point for the ACI Africa Region, with increasing membership and solid traffic growth for many of our members in both passenger V and cargo categories. Monhla Hlahla: 2010 marked With two new recruits (Seychelles and Swaziland) in a positive 2010, the region has now grown to 58 members in 49 turning point for ACI Africa. countries, operating 260 airports. In this huge region, characterized by on-going privatization and the intro­ X South Africa’s duction of a number of new operators, ACI Africa will successful hosting continue to attract new members and to strengthen the of the 2010 World Cup paves regional representation in all sub-regions. Governments the way for the are increasingly recognizing the importance of com­ whole region mercializing their airports in order to make them less to host more global events. reliant on State funding.

ACI Africa has intensified its marketing efforts in order to attract more members. We have also launched a regional business partner programme, with support­ ing marketing material. By the end of 2010, ACI Africa had enlisted five business partners. Plans are in place for continuous improvement. These achievements are encouraging, particularly when considering the fact that the continent is also showing signs of recovery, following the global financial crisis. Passenger traffic grew by 9.5% to 126.4 million, aircraft movements by 4% to 1.96 million and cargo by 9% to 1.96 million tonnes. With this growing traffic, as well as the need to operate safely and efficiently, African nations recognize airport infrastructure as a valuable platform for contri­ buting to world market integration, business develop­ ment and increased economic stability. Safe and secure operations that meet the highest international stan­ dards, environmental compatibility and responsibility, and improved customer care are thus central priorities for the region’s airports.

148 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ACI Africa Intensifies its Efforts

In line with these matters, to be able to better serve been chosen and is being assisted to apply standards the needs of its membership, the Board of ACI Africa and recommended practices in order to gradually recently approved the following key objectives: improve safety as well as establish a safety management n Restoring the financial situation and developing system. The learning from the project will be shared resources; with other airports across the continent so as to ensure n Satisfying members’ needs in the field of safety, that the insights gained are used to improve safety in security and the environment; and general. n Developing a communication strategy to enhance In closing, Africa has just hosted a FIFA World Cup the image of ACI as the voice of the African airports. for the first time, and done so with distinction. Whilst work is being done to deliver on these Although the events actually took place in South Africa, objectives, it is pleasing to note that there is progress the world was evaluating Africa’s ability to host a X already in the area of safety. ACI Africa in collaboration tournament of this magnitude and its success portends ACI Africa’s with ACI World has started a project aimed at improving auspiciously for the continent’s ability to secure more annual conference airport safety in cooperation with ICAO. This initiative and more events involving global participation. and exhibition was held in Abuja aims to ensure that airports contribute proactively to in 2010. Pictured the demands of a safe and secure air transport system. Monhla Hlahla is the President of ACI Africa (www.aci- is a meeting of the economic A roadmap was developed by experts (African safety africa.aero) and the Managing Director of Airports and environment core team). A pilot airport with high accident rates has Company South Africa. committee.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 149 Cairo Redevelops

By Adrian Giddings

airo International Airport is nearing the completion of a major redevelopment to boost the airport’s C pass­enger capacity to 25 million as part of a strategy to become a hub serving North Africa and the Middle East. The airport’s masterplan foresees eventual expansion to 50 million. Africa’s second busiest airport is run by the Cairo Airport Company, a subsidiary of the Egyptian Holding Company for Airport and Air Navigation. Following an V international tender, it has been managed by Fraport Terminal 1 has been refurbished. under an eight-year management contract which started in February 2005. While the airport’s original Terminal 1 dating back to due to enter service by the end of 2011. In the first 1963 was most recently refurbished in 2007 and can stage Terminal 3 entered service in April 2009 to handle han­dle 6.5 million passengers a year, the centrepiece of EgyptAir and its Star Alliance partners. The the redevelopment­ is a new complex comprising 205,000m2 facility has 23 contact gates, two of which Terminal 2, which opened in 1984, and the new can handle A380s, and an annual capacity for 11 million Terminal 3. Also under con­struction is a passengers. A 350-room hotel to be operated by Le system to link Terminal 1 to the 2/3 complex, which is Méridien is being built in front of the terminal and is

V Cairo now has three parallel runways.

150 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Cairo Redevelops

21st ACI World/Africa Annual General Assembly

The joint ACI World and ACI Africa Region Annual General Assembly in ACI’s 20th anniversary year was originally going to be held in Cairo. Given the political situation in Egypt, Cairo International Airport and ACI agreed that it would be best to reschedule the annual event in Egypt to a later date. The Moroccan Office National des Aéroports (ONDA) will now host the 2011 event at the Palais des Congrés de la Palmeraie near Marrakech from 31 October to 2 November. Morocco is one of the fastest growing aviation markets in Africa, and ONDA, the State-owned company responsible for the operation of the national airport system and air traffic control, is today handling 10 million

passengers and 95,000 aircraft movements annually. To ZCX accommodate additional growth, ONDA is planning Terminal 3 is the several new terminals at airports across the country Cairo base for EgyptAir and its including Marrakech Menara Airport. Star Alliance With the theme “Forward to Basics – How resilient is partners. your business?” the conference will investigate the economics, safety and customer service facets of business resilience so critical to ACI members worldwide. Two workshops will examine emergency preparedness and non-aeronautical revenues in more detail. For more information visit the ACI website www.aci.aero.

scheduled to open in March 2012, while a multi-storey car park is also being built. The second stage is now underway. Terminal 2 closed for redevelopment in April 2010 under a $400 million project which will see it refurbished, expanded and connected to Terminal 3. Upon completion in early 2014, the upgraded Terminal 2 will have 14 gates and an annual capacity of 7.5 million passengers. Meanwhile, the airport’s airfield has been reconfig­ ured to offer three parallel runways by building a new one of 4,000m and converting runway 16/34 into a taxiway. The new runway entered service in January 2011. A new cargo city is also being developed. There are plans to extend the Cairo metro to the airport.

Adrian Giddings is a contributing editor at ISC. For more information, visit www.cairo-airport.com.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 151 A New Airport for Durban

By Colin Naidoo

urban’s new King Shaka International Airport By the late 1990s, expanding Durban’s airport (KSIA) is a ground-breaking cooperative project capacity was back on the agenda, and the alternatives D of South Africa’s Department of Transport, the of upgrading the existing airport or building anew were Government of KwaZulu-Natal, the provincial evaluated. In July 2006, it was finally concluded that Department of Economic Development and Airports restarting the new airport project and developing it in Company South Africa (ACSA). It is also the first conjunction with a freight logistics facility was the best greenfield airport to be built in the past 50 years in option. It was decided that ACSA would develop, South Africa. manage and own the new airport with Dube TradePort KSIA is situated some 35 kilometres north of the city (Pty) Ltd responsible for the freight facility. centre and replaced the old Durban International KSIA was designed by Osmond Lange Architects and Airport (DIA) on 1 May 2010, just over a month before Planners and built by the 55% Black-owned Ilembe the start of the 2010 FIFA World Cup. Passenger traffic Consortium comprising Group Five, Mvelaphanda Hold­ has continued to grow since the World Cup boost and ings and WBHO Construction, supported by construction was up 11% in the first quarter of 2011. ACSA is and management consultants, Turner Townsend. Work working closely with local stakeholders to attract more began in late August 2007, as soon as the Environmental flights and to enhance KSIA’s contribution to the Impact Assessment (EIA) had been approved. economy of Durban and KwaZulu-Natal. The EIA revealed a possible threat to the bird popu­ lation in the vicinity, in particular the three million barn X n Background swallows that migrate every year from Eastern Europe Durban’s King Shaka A brand new airport for Durban was first mooted to roost in an area close to the airport. Concerns raised International in the 1970s. Some initial site work was carried out, not only included the possible disturbance of the bird Airport opened but the project was halted in 1982 due to the colony on the ground, but also the possible hazard of to traffic on 1 May 2010. economic recession. birds in flight putting aircraft safety at risk. The solution was to install a special bird detection radar, the first time a system of this kind has been used in South Africa. As construction of KSIA neared completion in late 2009, staff familiarization started followed by a comprehensive programme of trials. Non-essential ground equipment started to be moved over to KSIA during the last week of operations at DIA, which closed on 30 April 2010. Overnighting aircraft and the remaining ground equipment were ferried over to KSIA for operations to start there on 1 May. From 1 to 9 May, ACSA ran a free shuttle service for passengers returning to KSIA who had left their cars parked at DIA. The old airport site was temporarily handed over to the South African Air Force and was used for military operations during the World Cup. Afterwards the runway was closed and decommissioning started. A task force with representatives from ACSA, national and provincial government, the Department of Trade and Industry and eThekwini Municipality is reviewing the best options for reuse of the site.

152 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS A New Airport for Durban

n KSIA today 2010 Statistics The first phase of KSIA’s development has cost R7.2 Durban’s air traffic in 2010 (for the first four months at billion ($1 billion) and comprises a runway of 3,700 DIA and thereafter at KSIA) totalled 4.75 million 2 metres, a 103,000m passenger terminal with an passengers (+10.2%), 5,318 tonnes of freight (+9.6%) annual capacity of 7.5 million and 160,000m2 of cargo and 54,771 movements (+4.6%). facilities. There is a system of roads feeding into the airport and Dube TradePort’s road circulation networks, with principle access off the main collector corporate sector as well as the suppliers of services and road that links the N2 and the R102. tourist accommodation through the provision of offices, Dube TradePort occupies a 2,060ha site adjacent to buildings, conference and entertainment facilities, while KSIA, which offers easy access to the ports of Durban the agri-zone will involve the cultivation of high-value and Richards Bay and the rail and road links with farming products for export. Gauteng. Wholly funded by the KwaZulu-Natal KSIA has got off to a good start being declared Department of Economic Development, Dube Best Regional Airport in Africa in the 2011 TradePort aims to attract a wide range of activities World Airport Awards, while in ACI’s 2010 Airport that will stimulate economic advancement in the Service Quality survey KSIA was ranked fourth in the region and is divided into three sections: a trade zone, Africa region. an agri-zone and a support zone (the latter a joint The airport’s masterplan foresees an ultimate venture with ACSA). expansion to handle 45 million passengers a year The trade zone, which includes the cargo terminal by 2060. at KSIA, will stimulate the import and export of high- value goods by air to and from KwaZulu Natal. The Colin Naidoo is Manager Communications and Branding support zone is being developed to cater to the at Airports Company South Africa (www.airports.co.za).

C KSIA’s passenger terminal has 14 gates equipped with loading bridges and a total of 36 aircraft stands.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 153 ACI Members in Asia-Pacific

American Samoa Sichuan Province Airport Group Co. Korea Philippines American Samoa Government Ltd Incheon International Airport Manila International Airport Xiamen International Airport Group Corporation – IIAC Authority Australia Co. Ltd Korea Airports Corporation Limited Yunnan Airport Group Co. Ltd Australia Pacific Airports Kuwait Civil Aviation Authority, Qatar Zhengzhou Xinzheng Int'l Airport Corporation Limited Directorate General of Civil Aviation Management Co. Ltd Samoa Corporation Pty Lebanon Samoa Airport Authority Limited Chinese Taipei Directorate General of Civil Aviation Kaohsiung International Airport, CAA Saudi Arabia Newcastle Airport Limited Taoyuan International Airport Macau, China General Authority of Civil Aviation CAM-Macau International Airport North Queensland Airports Corporation Ltd Singapore Operations Pty Ltd Company Limited Cook Islands Changi Airport Group (Singapore) Northern Territory Airports Pty Ltd Airport Authority Cook Islands Malayisa Pte Ltd Queensland Airports Limited Malaysia Airports Holdings Berhad Sri Lanka Rockhampton Regional Council Fiji Maldives Airport & Aviation Services (Sri Sydney Airport Corporation Limited Airports Fiji Ltd GMR Male International Airport Lanka) Limited Sunshine Coast Regional Council Guam Pvt Ltd Westralia Airports Corporation Pty A. B. Won Pat International Airport Ltd Marshall Islands Public Hong Kong, China RMI Ports Authority Company Limited Bahrain Airport Authority Hong Kong Bahrain Airport Company SPC Micronesia Tonga India Pohnpei Port Authority Tonga Airports Limited Bangladesh Airports Authority of India Civil Aviation Authority Bangladesh Bangalore International Airport Mongolia UAE Civil Aviation Authority of Abu Dhabi Airports Company Brunei Limited Mongolia Department of Civil Aviation Department of Civil Aviation (Brunei) Cochin International Airport (Fujairah) Limited Nepal Cambodia Dubai Airports Delhi International Airport (P) Civil Aviation Authority of Nepal Société Concessionnaire des Limited Ras Al Khaimah Airport Aéroports New Caledonia GMR Hyderabad International Sharjah Airport Authority Chambre de Commerce et China Airport Limited USA d’Industrie de Nouvelle Beijing Capital International Airport Mumbai International Airport Pvt Ltd Hawaii Department of Caledonie Co. Ltd Indonesia Transportation* China West Airport Group New Zealand PT (Persero) Angkasa Pura I Chongqing Airport Group Co. Ltd Auckland International Airport PT (Persero) Angkasa Pura II State Unitary Enterprise Dalian Zhoushuizi International Limited Airport Group Iran Christchurch International Airport Vanuatu Guangdong Airport Management Iran Airports Company Ltd Airports Vanuatu Ltd Dunedin International Airport Ltd Corporation Iraq Vietnam Queenstown Airport HNA Airport Group Co. Ltd Iraqi Civil Aviation Authority Middle Airports Authority Hangzhou Xiaoshan International Wellington International Airport Japan Northern Airports Corporation Airport Co. Ltd Ltd Central Japan International Airport Southern Airports Authority Hubei Airport Group Company Northern Mariana Islands Co. Ltd Yemen Hunan Airport Management Group Commonwealth Ports Authority Japan Airport Terminal Co. Ltd Civil Aviation & Meteorology Nanjing Lukou International Airport Kansai International Airport Co. Ltd Oman Authority Co. Ltd Narita International Airport Oman Airports Management Qingdao International Airport Corporation Company Group Co. Ltd Shanghai Airport Authority Jordan Palestinian Authority Airport International Group Shenzhen Airport (Group) Palestinian Civil Aviation Authority *Is a regular member of both ACI Asia-Pacific and Company Jordan Airports Company PSC. ACI North America

154 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ACI Asia-Pacific

In Asia-Pacific ACI has 96 regular members operating 483 airports in 46 countries and territories. The ACI Asia-Pacific regional office is in Hong Kong. For the purposes of airport statistics the Middle East is split out.

Asia-Pacific’s Top 10 Airports for Asia-Pacific’s Top 10 Airports for Cargo Asia-Pacific’s Top 10 Airports for Passengers in 2010 in 2010 Movements in 2010 Airport Passengers Change Airport Tonnes Change Airport Movements Change over 2009 over 2009 over 2009 Beijing 73,913,402 +13.1% Hong Kong 4,168,492 +23.2% Beijing 517,582 +6% Tokyo Haneda 64,069,098 +3.4% Shanghai Pudong 3,227,914 +27.1% Tokyo Haneda 342,804 +2.1% Hong Kong 50,407,537 +10.6% Seoul Incheon 2,684,500 +16.1% Guangzhou 329,210 +6.6% Jakarta Soekarno-Hatta 43,981,022 +18.4% Tokyo Narita 2,167,853 +17.1% Shanghai Pudong 328,507 +14.2% Bangkok Suvarnabhumi 42,784,967 +5.6% Singapore 1,841,004 +10.9% Hong Kong 316,003 +9.7% Singapore 42,038,777 +13% Taipei Taoyuan 1,767,075 +30.1% Jakarta Soekarno-Hatta 309,966 +13.6% Guangzhou 40,975,253 +10.6% Beijing 1,549,502 +5% Sydney 308,425 +6.4% Shanghai Pudong 40,582,356 +27.2% Bangkok Suvarnabhumi 1,310,146 +25.4% Bangkok Suvarnabhumi 270,296 +4.8% Sydney 35,992,170 +7.6% Guangzhou 1,144,458 +19.8% Singapore 268,526 +9.6% Kuala Lumpur 34,087,636 +14.8% Shenzhen 809,363 +33.6% New Delhi 266,481 +8.9%

Middle East’s Top 10 Airports for Middle East’s Top 10 Airports for Cargo Middle East’s Top 10 Airports for Passengers in 2010 in 2010 Movements in 2010 Airport Passengers Change Airport Tonnes Change Airport Movements Change over 2009 over 2009 over 2009 Dubai International 47,180,628 +15.4% Dubai International 2,270,498 +17.8% Dubai International 307,283 +9.3% Jeddah 17,880,829 +11.8% Abu Dhabi International 442,326 +15.6% Jeddah 146,957 +7.2% 14,233,412 +7.8% Sharjah 397,518 -5.7% Riyadh 130,128 +1.9% Tel Aviv 12,159,582 +11% Bahrain 329,939 -3.7% Abu Dhabi International 112,009 +9.7% Abu Dhabi International 10,855,091 +12.2% Tel Aviv 315,511 +15.2% Bahrain 106,556 +2.7% Bahrain 8,898,272 -1.7% Jeddah 230,609 +5.8% Kuwait 94,276 -4.4% Kuwait 8,398,869 +2.5% Riyadh 229,128 +11.2% Tel Aviv 86,242 +5.5% Sharjah 6,306,698 +9.4% Kuwait 208,879 +5.3% Sharjah 68,111 +5.9% Muscat 5,751,516 +26.2% Muscat 96,391 +49.6% Muscat 67,160 +21.4% Amman Queen Alia 5,422,350 +13.7% Amman Queen Alia 92,254 +12.3% Amman Queen Alia 62,863 +8.8%

Note: Statistics for Doha were not available at presstime Note: Statistics for Doha were not available at presstime Note: Statistics for Doha were not available at presstime Source: ACI

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 155 [email protected] 1 4/5/11 5:44 PM [email protected] 1 4/5/11 5:44 PM ACI Fosters Greater Cooperation in Asia-Pacific

By Tan Sri Bashir Ahmad Abdul Majid

he merger of two former regions, namely ACI Asia and ACI Pacific paved the way for the creation of T the ACI Asia-Pacific Region which is geographically the largest ACI region spanning from the Middle East to the Pacific Islands. It represents a great diversity of airports from small airfields handling less than 2 million passengers to mega hubs welcoming more than 70 million passengers per year. The idea of integration was first mooted in the year 2000 as a strategy to create synergy between the two regional associations. Since the formal completion of the merger in January 2008, the Region’s membership has grown steadily with new members from Australia,

V China, India and the Middle East. ACI Asia-Pacific Region Tan Sri Bashir currently has 96 members representing 483 airports in Ahmad Abdul Majid: Asia-Pacific 46 countries and territories that handled 1.29 billion is the fastest passengers in 2010. growing aviation With the merger the Regional Office was relocated market in the world. to Hong Kong and has since evolved from its previously small structure. Apart from secretarial functions, the Regional Office actively engages to address members’ impact of climate change on airport planning issues. With the steady growth of airport membership in and operations. the Region, the Regional Office has invited experts from Asia-Pacific is the fastest growing aviation market in the member airports to participate in the newly formed the world. We fully understand that our member Regional Committees. Currently, the Region has three airports have been facing the challenge of recruiting, Committees, namely, Safety, Security and Human retaining and developing qualified and experienced Resources. There are also two Liaison Groups for Airport aviation employees to keep up with the pace of the IT and Environment. traffic growth in recent years. We cannot underestimate The Regional Operational Safety Committee has the role that a strong airport team plays in running recently completed drafting a handbook on airside airport operations smoothly and safely. Employees are driving to help members train workers drive safely on the critical assets that enable airports to capitalize on the apron and reduce accidents. The Regional Aviation the many business opportunities here while maintaining Security Committee has been working with airlines and high levels of safety, security and customer service. regulators to devise a more effective passenger Realizing the importance of human capital, a regional screening process. HR network formed in 2007 has led to the establish­ The two Liaison Groups on IT and Environmental ment of the Regional HR Committee, which currently Management were established in 2009. The IT group drives HR initiatives in the Region. has been participating in the creation of IT standards The Regional Office has also launched the Young that promise to reduce the cost of connecting airline Executive Award of the Year, the first of its kind. It was and airport IT systems and further enhance the airport conceived with the aim of encouraging innovation and experience for passengers. The Environmental Group new ideas among young airport executives in airport is working on best practices in environmental man­ management. Since its launch in 2009, there have been agement and guidelines that will help us adapt to the several outstanding presentations from promising

158 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ACI Fosters Greater Cooperation in Asia-Pacific

young executives. We foresee that they have the laid with the other regional aviation organizations such potential to drive the industry to greater heights. We as the Association of Asia-, the Asia & recognize the importance of grooming future leaders to Pacific Regional Office of ICAO and the regional travel help maintain the sustainability of the aviation industry. retail associations. Compared to other parts of the In support of this philosophy, Asia-Pacific Region has world, the aviation community in Asia-Pacific Region is almost half of the 12 ACI training centres worldwide. relatively fragmented though there are a few regional Located in Abu Dhabi, Dubai, Incheon, Hyderabad and cooperation initiatives. I would like to call for a region- Kuala Lumpur, they are all ready to fulfill the training wide technical cooperation among the airports in the and development needs of our members in the Region. Region. I believe that only through our joint effort in Following the successful regionalization of the World formulating and implementing industry standards and Business Partner (WBP) programme last January, Asia- best practices, and the sharing of experience among Pacific Region has managed to almost double the airports, will we be able to enhance the overall aviation programme’s membership to over 40 in its first year standards of the Region on the safety, security and alone. We are confident that the programme will environmental protection fronts. Together we will better continue to grow as more and more aviation service serve the travelling public, airlines, cargo shippers and providers in the region see the benefits. other airport stakeholders by promoting cooperation It is indeed my honour to have served on the Asia- among ACI members and other stakeholders to achieve

Pacific Regional Board and the World Governing Board greater success of the members and the industry. X since May 2006. As the regional President, I am very ACI Asia-Pacific’s 6th Regional pleased to see the evolution of Asia-Pacific Region over Tan Sri Bashir Ahmad Abdul Majid is the President Assembly, the years especially in providing support to ACI World in of ACI Asia-Pacific (www.aci-asiapac.aero) and Conference and Exhibition was areas of developing global technical standards, policies the Managing Director of Malaysia Airports held in New Delhi and recommended practices. My special thanks go to Holdings Berhad. in April. the small but dedicated team in the Regional Office which has been working hard to grow the membership, run the regional committees and provide excellent member services over the last few years. We have a diverse group of Board members including those from among the best airports in the world. With the Board members’ guidance and conviction, I am confident that the Regional Office will continue to introduce new initiatives and create added values to the members in the region. Looking ahead, global air traffic will continue to grow to surpass 11 billion by 2030. Much of this growth will be seen in Asia-Pacific and the Middle East. As such, the airports in the Region have no choice but to gear up adequate capacity development, innovative technologies and people development so as to be well- prepared for the many challenges that will come with the remarkable traffic growth in the future. Last but not least, I urge ACI Asia-Pacific Region to continue building upon the foundations that have been

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 159 AAI Enhances Prospects of “Destination India” Manifold By Mr V P Agrawal, Chairman, AAI.

As an outcome of the influx of air traffic Management) separation management in the past decade, AAI embarked upon system.The aim being to provide a safe, a laudable plan to modernize and efficient, cost-effective and environment upgrade its airports with a dual aim, friendly ATM services, applying gate-to- firstly, to match or outpace this increase gate approach and to achieve a in density, both of aircraft and passenger “collaborative and coordinated global numbers, and secondly, to provide the approach” to ensure the harmonization country with world-class airports. and adoption of technological solutions. Accordingly, 60 airports including To ensure that appropriate returns Kolkata and Chennai were identified accrue, AAI stepped on the marketing for modernization or upgrade work, the gas pedal by taking a conscientious rationale being to develop the airports decision to take advantage of forums in state capitals and other places which such as RDG and have put 16 of AAI’s have the potential to attract tourist and airports on the Routes Online website business travellers who would mean­ which is frequently visited by major ingfully contribute towards the econo­ airlines and other global aviation mic growth of the state. The task stakeholders. AAI also participated in a involved was of such scale and cost Mr V P Agrawal, Chairman, AAI. big way in the RDG Forum 2010 held at intensity that the magnitude can well be Vancouver, Canada, to market its gauged from the fact that AAI’s capital modernization and upgrading is a airports and announce its arrival in the expenditure in its 10th Five Year Plan continuous process, to stay on par with global aviation arena. It was also our was Rs. 35 billion, whereas in the 11th other airports the world over. good fortune that we had the oppor­ Five Year plan it was Rs. 130 billion, an In addition to ground-based airport tunity to host, for the first ever time in increase of almost 300%. Modernization infrastructure, AAI has taken many India, the 6th ACI Asia-Pacific Regional of Kolkata and Chennai Airports cost Rs. strides in modernizing its CNS-ATM Assembly, Conference and Exhibition. 43 billion (Rs. 23 billion for Kolkata and facilities. AAI has drawn up a masterplan This was indeed a unique forum for us Rs. 20 billion for Chennai). Most of the for the implementation of FANS (Future to showcase our strengths and expertise airport infrastructure projects have been Air Navigation System), this includes to nearly 400 delegates from across completed or are near completion, shifting from voice communication to the globe. leaving AAI standing in good stead, as digital data communication, from It would only be apt if I were to the facilities provided are not only user- ground-based navigation to satellite- conclude on an optimistic note by friendly but also of world-class based navigation (i.e. GAGAN-Indian assuring all air travellers coming to standards, based on the latest state-of- SBAS), modern radar coverage with India that we at AAI are managing the-art technology. Therefore, I can state ADS-B, multilateration etc. The 125 airports and the whole of the with confidence that the infrastructure implementation of the CNS-ATM Indian and adjoining oceanic airspace facilities at Indian airports are looking masterplan will put India amongst the as identified by ICAO. Thus, you are upwards. At present there are no real elite group of countries having an not only in safe hands but will also problem areas which demand immediate efficient ATM system supported by a enjoy our hospitality in keeping with attention for the simple reason that all strong and robust CNS infrastructure the true Indian traditions at our critical areas have been well taken care consisting of a digital data unit, ian modern, world-class airports, making of in our modernization plans. However, ntegrated ATM automation network and your visit more meaningful, pleasant we are fully conscious of the fact that a SWIM (System Wide Information and memorable.

NOT MERE NUMBERS... 125 But steps to put India on top

QSRINAGAR QKOLKATA QTHIRUVANANTHAPURAM QAHMEDABAD 11 8 81 25 INTERNATIONAL CUSTOMS DOMESTIC CIVIL ENCLAVES AT AIRPORTS AIRPORT AIRPORTS DEFENCE AIRFIELDS

Fly out of top-of-the-line airports to the furthest corners of the country and anywhere in the world. PA CK WIT YO H A U LITT R LE H BAG ELP F . FL ROM Y AWAY.

AIRPORTS AUTHORITY OF INDIA Haneda Expands into Tokyo Bay

By Katsuji Doi

okyo International Airport, which is known as , celebrates its 80th anniversary this T year. Originally built on a 53ha site on the edge of Tokyo Bay, Haneda has been completely redeveloped on reclaimed land. It is Asia-Pacific’s second busiest airport in passenger terms and ranks fifth in the world. Haneda opened on 25 August 1931 as Japan’s first national civil airport. After World War II, the Japanese government decided to bring in a private terminal operator while retaining responsibility for airfield operations. The airport then had two runways. Japan Airport Terminal Co., Ltd. (JATCO) was established in 1953 and commissioned to construct and manage the first permanent post-war passenger terminal in cooperation with Japan’s leading companies. The terminal opened in May 1955. Haneda played a great role both internationally and V Katsuji Doi: domestically during the years of rapid economic growth grateful for ACI in Japan, with a new international terminal and a third support. runway entering service in 1970. But additional capacity was needed and work started on a second airport for Tokyo. Narita International Airport opened in May 1978 expansion of Terminal 2 and Runway D (2,500m). The and almost all international flights were transferred latter was built partly on reclaimed land and partly on a there in order to reduce congestion at Haneda. piled elevated platform so as not to obstruct the flow of the Tamagawa River. n Masterplan Indeed, 2010 was a milestone in the history of To reinforce Haneda’s role as a domestic hub, the Haneda Airport as it was fully reopened to scheduled Japanese government developed a masterplan for international flights on 31 October. Previously there had seaward expansion with new runways and terminals been some charter and regional flights, but now built in stages on reclaimed land to replace the Haneda is a gateway to Asia – connecting to Bangkok, original facilities. Beijing, Hong Kong, Seoul, Shanghai, Singapore, Taipei Work started in 1984 and the first new runway (A of and three points in Malaysia – and to Europe and the 3,000m) entered service in July 1988, followed by US with destinations including Detroit, Honolulu, Terminal 1 in September 1993, Runway B (2,500m) in London, Los Angeles, New York, Paris and San Francisco. March 1997 and Runway C (3,000m) in March 2000. To cater for these flights there is a new international Along with the expansion of the airport, traffic increased passenger terminal which was built and is operated by and annual passengers reached 60 million in 2000. Tokyo International Air Terminal Corporation (TIAT) The next stage of development was the opening of under a private finance initiative. TIAT is owned by a Terminal 2 in December 2004. Terminal 2 was built consortium of companies led by JATCO. The terminal is according to the design concept of “sea” featuring a a five-story structure of 154,000m2 under a sweeping glass atrium filled with natural light. roof with 10 contact gates and 10 remote stands. As The latest developments entered service in October the new gateway to Tokyo, it has a “Made in Japan” last year with a new international terminal, an theme and showcases both old and new Japan. Shops

162 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Haneda Expands into Tokyo Bay

and a restaurant arcade referencing the Edo period (1603-1868) are located on the fourth floor, and on the fifth floor passengers can enjoy Japanese pop culture and a planetarium café. Meanwhile, domestic Terminal 2 has been almost doubled in area. Improvements include two new security check points in the southern departure lobby to reduce waiting time and provide fast access to the southern boarding gates. And, for the first time at an airport in Japan, there is a museum with free admission exhibiting the cultural treasures of the Hosokawa family, the lords of the former Kumamoto domain. We are serious about the environment and strive to be an eco-friendly airport with several energy-saving measures in operation at the three passenger terminals. Solar panels have been installed in six areas on the roofs As for future development, we started work on a Z This light-filled of the domestic terminals and one car park reducing remodelling of Terminal 1 in February and aim to com­ atrium is a focal point of CO2 emissions by around 440 tonnes a year. In addition, plete this by the end of September. Another plan we Terminal 2. the universal design principle to ensure access to people have is the addition of three gates at Terminal 2. If with disabilities has been adopted following guidelines demand continues to grow, a fifth runway and expan­ set by the government. sion of international passenger terminal might be an

C Haneda Airport has been completely redeveloped on reclaimed land in Tokyo Bay.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 163 Haneda Expands into Tokyo Bay

V Haneda’s new international terminal awaits its first passengers – the terminal opened in October 2010.

option to increase capacity. As one of the few 24-hour executives from different regions and airports. I have airports in Japan, which is only 15 kilometres from the made very good friends through ACI activities centre of Tokyo and less than 20 minutes by train, especially during my period as a board member, and Haneda Airport has yet more potential to be the friendships continue today. developed. However, we understand that it is essential Even though eastern Japan has been devastated for us to continue cooperating and collaborating with by the earthquake and tsunami that hit us on Narita Airport in order to ensure efficient and 11 March, reconstruction has already started and customer-oriented airport operations for Tokyo. nationwide recovery efforts are taking place. We are confident that Japan will overcome this disaster n Working with ACI and stand up again. We are truly thankful to ACI We have benefited greatly since we joined ACI in for immediately esta­blish­ing airport employee relief 1998. The exchange of information with airports all funds and would like to ask for continued under­ over the world regarding the latest developments in standing and support from ACI and members security measures, universal design, traffic trends and of ACI. other areas of airport operations is highly valued. It Lastly, I would like to express my sincere gratitude has also been a unique experience getting to know for all the support ACI has extended to Haneda and our company over the years. I trust that ACI will

2010 Statistics continue to develop and grow in the future. Congratulations on the 20th anniversary! Haneda handled 64.1 million passengers (+3.4%), 817,834 tonnes of cargo (+3.5%) and 342,804 movements (+2.1%) in 2010. Katsuji Doi is Executive Vice President of Japan Airport Terminal Co., Ltd (www.tokyo-airport-bldg.co.jp).

164 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ADB Airfield Solutions in China

ADB Airfield Solutions is the world facturing and R&D facilities in Co-operation with the Civil market leader in the airfield lighting Brussels, and Columbus, Aviation University of China (CAUC) industry, providing solutions and Ohio with new 4,500m2 facilities, and others will ensure that the products for over 2,000 airports ADB Airfield Technologies Ltd, in development and manufacture of worldwide. As a technology innovator Tianjin, China, inaugurated on 10 products and solutions undertaken by ADB has led the way over the past May 2011. This multi-million ADB Tianjin will be suitable for local 64 years with its development of investment will primarily serve the markets. In addition, ADB and CAUC technology solutions for Aviation Chinese, Indian and Asia Pacific have established an AGL Training Ground Lighting (AGL). Recent regions with high quality, cost School to train the increasing numbers developments include the replace- effective products and solutions, of technicians required for this ment of traditional lamps with LEDs, including R&D, manu­facturing, booming market, technical­ compe­ low harmonic constant current local service and support. After six tency is essential for reliable and safe regulators, modular AGL control years of building relationships of installations. systems, runway incursion detection co-operation with the industry and With these developments in and many other solutions. the regulatory authority in China Tianjin, ADB plans to further Due to the rapid development this investment will strengthen consolidate its position as world of air travel in the Far East, ADB these relationships to the benefit market leader not only in sales but decided to augment their manu­ of everyone. also in technical innovation.

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38346-ADB_corporate ad_210x148_v1.indd 1 3/1/10 3:00:20 PM Shanghai goes from Strength to Strength

By Adrian Giddings

he last 20 years have seen tremendous investment a 4,000m runway with two parallel taxiways. The initial in China’s airports and Shanghai Pudong has been annual capacity was for 20 million passengers and T a key greenfield development. Shanghai Pudong International Airport opened in As China’s largest city and the country’s commercial October 1999. Meanwhile, to facilitate the development and financial hub, Shanghai is a major generator of air of both of the city’s airports, the Shanghai Airport traffic. It is the home of and its sub­ Authority (SAA) was set up in March 1998. sidiary and a focus city for . Expansion of Pudong focused on runway and cargo Shanghai’s original airport at Longhua was sup­ capacity initially. A parallel runway of 3,800m and a planted by Hongqiao in the 1950s, but by the 1990s second cargo handling area opened in 2005. Work then Hongqiao was reaching capacity with little room for progressed in tandem on a third runway of 3,400m and expansion. A site for a new airport was chosen in the a second passenger terminal, with both entering service Pudong New Area some 30km to the east of the city on in 2008. Under the airport’s revised masterplan two partly reclaimed land obtained from deliberate silting of more runways, a third cargo handling area, a third the local coastal plain area. The location minimized the passenger terminal and two satellites will be built potential for noise problems and offered room for boosting annual capacity to 100 million passengers expansion; the new airport’s masterplan forsaw an and seven million tonnes of cargo. ultimate capacity for 80 million passengers and six Ground access to Pudong was initially only by X million tonnes of cargo a year. road, but in 2004 the rail link to Longyang Shanghai Pudong’s Work started in 1997 on the first phase comprising a Road station in Shanghai opened. Using magnetic Terminal 2 opened in 2008. passenger terminal, 50 aircraft stands, a cargo area and levitation technology, this is the world’s fastest train

166 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Shanghai goes from Strength to Strength

service with a top speed of 431km/h. The journey time is just under seven and a half minutes. In 2010, the Shanghai metro was extended to both Pudong and Hongqiao airports. n Delivering passenger satisfaction Shanghai Pudong was rated fifth in the world in ACI’s 2010 Airport Service Quality Awards. It was highlighted that, alongside the improvements that had been made, Pudong had been the host airport for World EXPO 2010 which had attracted over 73 million visitors in its six- month run (though, of course, not all had arrived via the airport). Pudong also welcomes the annual inter­ national audience for the Shanghai Grand Prix. In the previous year, the airport had come fifth in the category for airports of between 25 and 40 million passengers vitality. We believe there is much to be gained by Z The innovative but had not been honoured in the regional or overall working together to advance our shared vision for design of Terminal 2 categories, which demonstrates the strides made in urban and economic growth with a focus on reduces transit times for passengers. delivering a high level of passenger satisfaction. sustainability for our airports.” From its inception to the present, Shanghai Pudong X The Transrapid n International cooperation International Airport has developed rapidly. Fostering provides not just On 25 March 2011 a Memorandum of Understanding links with other industry leaders will set it in good stead the quickest link to was signed in Shanghai between the Chicago for the years ahead. Shanghai but the quickest train Department of Aviation Commissioner, Rosemarie journey in the world. S. Andolino and the President of the Shanghai Airport Adrian Giddings is a contributing editor at ISC. For more Terminal 1 is on the right in the picture Authority, Mr Li De Run to form a “Sister Airport” information on Shanghai Pudong International Airport, and Terminal 2 on relationship. The agreement sets out a process to visit www.shanghaiairport.com. the left. facilitate the sharing of commercial, environmental and technical best practices and the formation of joint working groups in the fields of airport manage­ ment, construction, IT, operations, planning and sustainable development. The commissioner stated: “On behalf of Mayor Richard M. Daley, we are honoured and proud to establish this new partnership with Shanghai Airport Authority. In Chicago and Shanghai, the aviation sector is a key component of each city’s economic

2010 Statistics

Shanghai Pudong’s air traffic in 2010 totalled 40.6 million passengers (+27.2%), 3,227,914 tonnes of freight (+27.1%) and 328,507 movements (+14.2%).

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 167 Dubai International: 50 years of Growth and Vision

By Anita Mehra

he industry celebrates many milestones and freight movement was up 17.7% to 2.27 million tonnes. achieve­ments each year. And this year is no Dubai International’s performance in 2010 surpassed T exception as we mark the 20th anniversary of ACI, the initial projections of 46 million passengers and 2 an organization that has played an instrumental role in million tonnes of freight for the year. the development of aviation around the globe. Dubai Airports likewise recently celebrated a land­ n Golden jubilee mark year with the 50th anniversary of Dubai Interna­ Starting with annual traffic of a few thousand tional, which opened in 1960. Indeed, 2010-2011 will passengers during its first year of operation, Dubai go down as one of the most memorable and action- Inter­national reached one million passengers in 1974, filled periods in its history. with the five million passenger mark achieved 16 years When 2010 began, most airports around the world later in 1990. Passenger traffic surpassed 10 million in were just beginning to see traffic slowly creep its way 1999. Operating at full capacity and experiencing towards 2008 levels, while Dubai, with a year-on-year unrelenting growth, Dubai International welcomed the growth rate of 9.2% and 40.9 million passengers, was turn of the century with a major addition to its celebrating its new achievement as the fastest growing infrastructure in the form of Sheikh Rashid Terminal, airport for international passengers among the top 50 also known as Concourse 1 in April 2000, more than airports as ranked by ACI in 2009. Connected to over doubling the airport’s annual capacity from 10 million 220 destinations across six continents through 150 to 23 million passengers. scheduled airlines, Dubai International was the fourth Continued growth spurred on by Dubai’s economic busiest airport in the world both in terms of interna­ boom and the network expansion of Emirates Airline, X tional passenger and cargo traffic. soon caught up with capacity when the airport sur­ Dubai’s air The growth story continued with annual passenger passed 20 million passengers in 2004. A mere three traffic is growing strongly. traffic reaching 47.2 million, up 15.3% over 2009, while years later that total ballooned by another 14 million to top 34 million passengers. To accommodate the rapid expansion, on 14 October 2008, Dubai Airports turned heads globally with the flawless opening of the world’s single largest terminal building, Dubai International Emirates Terminal 3. Built for the exclusive use of Dubai’s flagship carrier Emirates Airline and including Concourse 2, Terminal 3 boosted the airport’s capacity to 60 million passengers. The year 2010 also witnessed Terminal 3 welcome its 50 millionth passenger in September – a month shy of the terminal’s second birthday. At that point Terminal 3 had handled more than 197,920 flight movements (departures and arrivals), 50 million passengers and some 70 million pieces of luggage.

n Terminal 3 The terminal is the world’s largest yet its unique design coupled with state-of-the-art people transportation solutions such as travelators effectively shorten the distance from kerbside to the aircraft. Currently some

168 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Dubai International: 50 years of Growth and Vision

X Dubai International’s Concourse 2 and Terminal 3 opened in October 2008.

85,000 passengers pass through this terminal every day, 2011 with Al Futtaim Services Company as the and that number continues to grow. launch customer. X Meanwhile, work is on track to build what will be Phase 1 of the airport features one A380 capable Al Maktoum International the world’s largest A380 dedicated facility to continue runway, 64 remote stands, one cargo terminal with Airport opened the airport’s proud tradition of keeping pace with traffic annual capacity for 250,000 tonnes of cargo and a in June 2010. expansion. Part of the larger Terminal 3 complex, Concourse 3 will have a total of 20 contact gates, all of which will serve Emirates Airline’s growing fleet of A380s. Upon its completion at the end of 2012, C3 will increase Dubai International’s capacity from the current 60 million to 75 million passengers per annum. n Dubai World Central – Al Maktoum International The single most important highlight of 2010 for Dubai Airports came on 27 June when, with the opening of Dubai World Central – Al Maktoum International (DWC), a new chapter in Dubai’s aviation history was opened. Dubai’s airport of the future is at the heart of a major airport-city project just 40 kilometres away from Dubai International. The first phase of the project opened for cargo operations on 27 June 2010 while General Aviation operations were opened on 1 March

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 169 Dubai International: 50 years of Growth and Vision

Z passenger terminal building designed to accommodate It is an ambitious project whose goal is to position Dubai’s metro serves Dubai five million passengers per year. the emirate as a leading international trade centre and a International Dubai World Central – Al Maktoum International will global logistics hub. Occupying an area of 140 square Airport and there increase Dubai’s airport capacity to accommodate the kilometres in Jebel Ali, DWC is located next to the UAE’s are plans to extend the metro 48% increase in cargo volumes from 1.9 to 3 million largest free zones (JAFZA) and the Jebel Ali Sea Port, the network to tonnes that is anticipated by 2015. In the long term it sixth largest container terminal in the world. In addition Al Maktoum International will serve as a multi-modal logistics hub for 12 million to the dedicated link to Jebel Ali Sea Port, it features Airport. tonnes of freight and a global gateway for the 150 links to all major UAE motorways with Al Maktoum million passengers per annum that are expected to pass International to serve as the main gateway for aviation through Dubai by 2030. and logistics companies that have already chosen DWC The airport mega-airport is at the heart of Dubai as their base. World Central aerotropolis that comprises Dubai If DWC is Dubai’s vision for the next 50 years, Logistics City, Commercial City, Residential City, Aviation its opening could not have come during a more his­ City and Golf City – and considered Dubai’s biggest torically important year, for it was 50 years previously undertaking to date. on 30 September 1960 that the visionary leader of Dubai, Sheikh Rashid Bin Saeed Al Maktoum opened

2010 Statistics Dubai International.

Dubai International handled 47.2 million passengers (+15.3%), 2,270,498 tonnes of cargo (+17.7%) and Anita Mehra is Vice President of Marketing and 307,283 movements (+9.3%) in 2010. Corporate Communications at Dubai Airports (www.dubaiairport.com).

170 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS

The role of airports in is vital

The economic centres of gravity in the networks with other transportation world are changing: Europe needs to providers as well. adapt quickly. Globalization and runs a network of 25 airports especially the rapid economic develop­ to the benefit of Finnish society and ment in Asia are underlining the impor­ travellers using Airport for fast tance of the aviation sector for European connection between Asia and Europe. competitiveness. As the infrastructure of The gateway links the global economy, European airports 50 European destinations to 10 are providing the mobility for European destinations in North-east Asia and companies and its citizens to be present India. This gateway position benefits in the growing markets. The role of Finnish society as a whole. airports is vital and cannot be replaced. The choice of destinations and Airports, both at present and in the frequencies is essential for the Finnish future, need to operate in a secure, regions which have their global link and profitable and most importantly, presence through the network of Finavia customer-oriented way. Passengers airports. Finland is dependent on easy demand the shortest door-to-door access to global markets and Helsinki transportation lead times and seek for Airport is one of the cornerstones for the the highest customer satisfaction competitiveness of Finland. It is throughout their entire travel process at significant that Helsinki Airport is the lowest cost. In providing access to responsible for 3.2% of Finnish GNP. the world, airports need to become Our mission is to provide good more creative and establish closer Samuli Haapasalo, CEO of Finavia. connectivity, smoothly.

Via Finland, The East is closer than you think.

Helsinki Airport is the natural hub between east and west providing some of the shortest and fastest routes available. Get off to a flying start on your journey to the lands of the rising sun from one of the most modern and convenient airports in Europe today.

Finavia manages 25 airports throughout Finland. www.finavia.fi

Japani_ATTI_ilmo_puolisivu_183x115.indd 1 9/24/10 11:25 AM ACI Europe

ACI Europe has 180 regular members operating 400 airports in 46 countries. The office is in Brussels, Belgium.

Europe’s Top 10 Airports for Passengers Europe’s Top 10 Airports for Cargo Europe’s Top 10 Airports for Movements in 2010 in 2010 in 2010 Airport Passengers Change Airport Tonnes Change Airport Movements Change over 2009 over 2009 over 2009 London Heathrow 65,884,143 -0.2% Paris Charles de Gaulle 2,399,067 +16.8% Paris Charles de Gaulle 499,997 -4.8% Paris Charles de Gaulle 58,167,062 +0.5% Frankfurt 2,275,106 +20.5% Frankfurt 464,432 +0.3% Frankfurt 53,009,221 +4.1% London Heathrow 1,551,405 +15% London Heathrow 454,883 -2.5% Madrid 49,804,482 +2.9% Amsterdam 1,538,135 +16.8% Madrid 433,683 -0.3% Amsterdam 45,211,749 +3.8% Luxembourg 705,370 +12.2% Ámsterdam 402,374 -1.1% Rome Fiumicino 36,228,490 +7.4% 644,029 +16.6% Munich 389,939 -1.7% Munich 34,721,605 +6.2% Liege 639,669 +32.7% Rome Fiumicino 329,269 +1.5% Istanbul Atatürk 32,165,817 +7.7% 638,491 +25.9% Istanbul Atatürk 288,243 +1.5% London Gatwick 31,378,644 -3.2% Istanbul Atatürk 466,553 +22.4% 277,832 -0.4% Barcelona 29,197,135 +6.9% Brussels 441,442 +7.2% Zurich 268,775 +2.5%

Source: ACI

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 173 ACI Members in Europe

Albania Germany Airgest SpA International Airport SHPK Billund Lufthavn A/S Airport Lahr GmbH GESAC Aeroporto di Capodichino Københavns Lufthavne A/S Allgaü Airport GmbH & Co. KG GESAP Aeroporto di Palermo- Brandenburg Flughafen Puntaraisi Armenia International Airports CJSC Holding SACBO SpA (Milano – Orio Al Serio Airport Ltd Austria Flughafen Bremen GmbH Intl Airport) Flughafen Graz Betriebs GmbH Finland Flughafen Dortmund GmbH SAVE “Marco Polo” Di Venezia Flughafen Linz GmbH FINAVIA Corporation Flughafen Dresden GmbH Tessera Flughafen Wien AG France Flughafen Düsseldorf GmbH SEA SpA Salzburger Flughafen GmbH Aéroport de Bordeaux Mérignac SA Flughafen Friedrichshafen GmbH Verona Airports System Tiroler Flughafenbetriebsgesellschaft Flughafen Hamburg GmbH Aéroport Châteauroux-Centre Kosovo mbH Flughafen Hannover-Langenhagen Aéroports de Lyon SA Prishtina International Airport JSC Aéroports de Paris (ADP) GmbH National Airport CCI d’Ajaccio et de la Corse-du-Sud Flughagen Leipzig/Halle GmbH International Airport JSC CCI d’Angoulême Flughafen München GmbH Belgium CCI d’ et du Vaucluse Flughafen Münster/Osnabrück Airport CCI de Bastia et de la Haute-Corse GmbH SE Airport The Company NV/ CCI de Brest Flughafen Nürnberg GmbH SE Palanga Airport SA CCI de Caen Flughafen Rostock-Laage-Güstrow SE International Airport Brussels South Charleroi Airport SA CCI de Dijon GmbH Liège Airport SA Luxembourg CCI de La Rochelle Flughafen GmbH Ostend- International Airport Société de l’Aéroport de CCI du Havre Fraport AG Luxembourg SA Bosnia and Herzegovina CCI de Limoges Greece Aerodrom Mostar d.o.o. Macedonia (The Former Yugoslav CCI de Provence Athens International Airport SA Airports of the Republika Srpska Republic of) CCI de Pau Hellenic Civil Aviation Authority a.d. CCI de Perpignan & Pyrénées TAV Airports Holding Co. International Airport Hungary Orientales Malta (BHDCA) Ferihegy International CCI de Reims & Epernay Malta International Airport plc Airport Operating Plc CCI de Strasbourg et du Bas-Rhin Moldavia Fraport Twin Star Airport CCI du Var Iceland SE Chisinau International Airport Management AD Keolis Airport Keflavik Isavia Ltd SA Toulouse-Blagnac Monaco EAD Ireland Société Aéroports de la Côte d’Azur Service de l’Aviation Civile, Héliport Airport EAD Connaught Airport Development Société Concessionnaire « Aéroports de Monaco-Fontvieille Croatia Company Ltd Du Grand Ouest » Ltd Corrib Airport Ltd Montenegro Société d’Exploitation de L’Aéroport Airport Ltd Dublin Airport Authority Airports of Montenegro de Chambéry Aix Airport Ltd Netherlands Société d’Exploitation de l’Aéroport Israel Airport Ltd Amsterdam Airport Schiphol de Israel Airports Authority Ltd Airport NV Société d’Exploitation de l’Aéroport Italy Ltd Airport Eelde NV de Tarbes Pyrénées Aerdorica SpA Ltd Aachen Airport BV Société d’Exploitation de Vatry Aeroporti di Puglia SpA (HBLM) Cyprus Europort (SEVE) Aeroporti di Roma SpA Rotterdam The Hague Airport Hermes Airports Ltd Société de Gestion de l’Aéroport de Aeroporto Cagliari-Elmas – SOGAER la Région de SpA Norway Airport Brno Ltd Syndicat Mixte de l’Aérodrome Aeroporto di Firenze SpA AVINOR AS Letišteˇ Ostrava, a.s. – Joint Stock Biarritz Anglet Aeroporto Friuli-Venezia Giulia SpA Skien Lufthavn AS Company Ostrava Airport Veolia Transport Aéroport Nîmes Aeroporto G. Marconi Di Bologna Letišteˇ Praha, a.s. – Joint Stock Georgia SpA Airport Lodz Wladyslawa Reymonta Company Airport TAV Airports Holding Co. Aeroporto Torino, SAGAT Sp.zo.o.

174 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ACI Members in Europe

John Paul II International Airport RA Aeroportul Cluj Napoca Sabiha Gökçen Sabiha Gökçen Krakow – Balice RA Aeroportul Sibiu Airport , d.d. International Airport (ISGIA) Polish Airports State Enterprise SN Aeroportul International Mihail Airport Maribor d.o.o. TAV Airports Holding Co. Port Lotniczy Lublin SA Kogalniceanu Constanta SA Spain Poznan Lawica Airport Ltd Satu Mare International Airport AENA Kiev-Borispil Airport Upper Silesian Aviation Group Timis¸oara Traian Vuia International Aeroports de Catalunya (GTL SA) Airport United Kingdom Wroclaw Airport Co. BAA Plc Russia Jönköping Airport AB Birmingham International Airport Portugal JSC Ufa International Airport Swedavia AB plc Aeroportos da Madeira SA (ANAM) JSC Vnukovo Airport plc Aeroportos de Portugal SA (ANA) Koltsovo International Airport Switzerland Exeter and Devon Airport Ltd Kurumoch International Airport Aéroport de Genève Romania Limited Moscow Domodedovo Airport Euroairport Basel–Mulhouse– Aeroportul Bacau – SC Blueaero SRL Airport Freiburg Aeroportul Transilvania Târgu Mures¸ Sheremetyevo International Airport Flughafen Bern-Belp – Alpar AG Aeroporturi Bucuresti SA Ltd Flughafen Zürich AG Aeroportul Oradea RA The Manchester Airports Group Airport SA Arad International Airport Nikola Tesla Airport PE (MAG) Baia Mare International Airport JP Airport Nis Turkey TAG Ltd ˙ Craiova International Airport Fraport IC Içtas¸ Airport (Consiliul Judetean Dolj) Terminal Investment and ‚ Airport Bratislava, a.s. (BTS) RA Aeroport Iasi Management Inc.

Paris Charles de Gaulle operated by Aéroports de Paris is Europe’s busiest airport in terms of cargo and movements and number two for passengers after London Heathrow.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 175 Portuguese “Smart Luggage” may be adopted by airports worldwide

The Portuguese “Mala Segura”, or Safe bags per week and 3 million per Luggage Consortium has developed month world­wide, translating into a smart, global luggage location a €3 billion cost to airlines. and monitoring system based on At the invitation of IATA, the incorporation­ into the suitcase the Safe Luggage Consortium shell of RFID (Radio Frequency presented its solution at the Identification), WSN (Wireless IATA Baggage Working Group’s Sensor Network), and GPS/GSM annual meeting – involving airports (Global Positioning System) tags. and airlines at a global level – The system allows users to track which took place on 22 and the location of their bags – for 23 March 2011. example, to determine whether The Safe Luggage solution was they have been loaded into the In January 2011, the Safe Luggage presented as a new vision in the aircraft, train or coach – by means of Consortium submitted a patent appli­ imple­mentation of RFID baggage a simple mobile phone application. cation to the Portuguese Institute for tracking, and has the potential to give The project was carried out by Intellectual Property (INPI) with a renewed impetus to this trend, which ANA – Aeroportos de Portugal in view to obtaining protection for the had effectively slowed to a halt as a partner­ship with three companies system. The project had a duration of result of the high cost of solutions and two R&D academic institutes: 30 months and a budget of €2.5 based on throwaway RFID labels. SETSA – Sociedade de Engenharia e million. It was partially funded by a IATA has requested the consortium Transformação, Critical Software, Tecmic QREN (Quadro de Referência to present a further in-depth study of – Tecnologias de Microeletrónica, Estratégica Nacional) grant of its solution – taking into account the INOV-Inesc Inovação, and University €1.5 million. involvement of the luggage manu­ of Minho’s PIEP – Pólo de Inovação In 2009, 10,000 bags went missing facturers and airline industry – at the em Engenharia de Polímeros. every day at airports across the EU, next IATA Baggage Working Group The solution was developed and 90,000 worldwide, or 600,000 scheduled for October 2011. according to IATA specifications, the organization supporting the use of RFID for baggage tracking worldwide. A few selected airports already use the tech­nology, with self-adhesive RFID labels attached to the bags’ outer case. Each label cost approxi­ mately €0.10 per passenger, and the cost is embedded in the air fare. So, it’s not hard to unde­stand that by incorporating the tag into the actual suitcase, that cost will be incurred only once i.e. at the time of purchase of the bag. The Safe Luggage initiative aims to make the costly problem of lost luggage a thing of the past.

An Evolving Role for ACI Europe

By Ad Rutten

ooking back at the 20 years that have passed since the establishment of Airports Council International L as the voice of airports, the differences are stark. Consider this – in 1991 – here in Europe, there were only a handful of privatized airports and most airports were mere infrastructure providers focused exclusively on the needs of their home carrier. And at that time, the only signs we had seen of the scheduled low-cost model were the short-lived transatlantic efforts of Freddie

V Laker in 1980s. Ad Rutten: airports In 1991, aviation security was still living in what have evolved into fully-fledged could universally be deemed “the good old days”, businesses in their passengers experienced minimal hassle or limitations in own right. the goods or liquids they could bring on board a flight. X In fact, aviation in Europe still had progress to make ACI Europe’s annual conference in terms of liberalization and the was and exhibition was still called the European Economic Community, with held in Milan in only 12 Member States at the time. Skip forward two 2010. This year the venue is Lisbon. decades and consider that European Union now has 27

Member States, a single currency in use in 16 of those countries and a fully liberalized aviation market in which airlines and airports have been set free to compete. For the passenger, the European aviation market has made a quantum leap in those two decades. Today, a growing number of airports in Europe are privatized, with some 48% of European passengers going through airports with private shareholders. The introduction of economic regulation on airport charges has seen enormous changes, as has the legislation in effect concerning ground handling, airport slots, air passenger rights and many other relevant sub-sections of airport operations. Low-cost carriers now account for over 40% of European passenger traffic – a percentage that is rising every year. Airports have evolved into fully-fledged businesses in their own right, with corporate strategies to attract new airlines, boost non-aeronautical revenues and enhance the passenger experience. They are branded, marketed and promoted, with the same ethical and fiscal discipline demanded of any well run business. They have 360° environmental management programmes and increasingly invest in research.

178 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS An Evolving Role for ACI Europe

This vast landscape of changes – this business of transformation, stepping out from the shadows of transformation – is also a reflection of what ACI repre­ our airline partners. sents in the region of Europe. With this shift in the We coordinate our efforts and share knowledge on airport industry, our role has evolved too. Alongside so many aspects of the airport business, whether it representing their interests to various European insti­ concerns international aviation security measures, the tutions and national authorities, we collaborate and fall out from the many external shocks and crises to partner with our counterparts in airline associations, which our industry is often exposed or the negotiation air traffic control agencies and other industry stake­ of international liberalization agreements between holders. We continue to do our utmost to guide our governments. member airports – of all sizes – through the twists and In the next 20 years, air traffic in Europe is predicted turns of regulation, the storms of today and tomorrow to nearly double, so we will have close to 2.8 billion and to keep them informed of the latest innovations passengers in Europe by 2030 – but with that kind of and best practices. growth comes many challenges, so the work of ACI Aviation has become more accessible, the world’s looks set to gain further importance in the decades to first truly globally integrated industry. In this regard, come. Happy Birthday ACI! X the foundation of ACI in 1991 was timely – esta- In the next 20 blishing family ties between airports in each conti- Ad Rutten is the President of ACI Europe years, air traffic in Europe is nent – and allowing us to better coordinate our (www.aci-europe.org) and Executive Vice President predicted to work on their behalf, as an industry in the midst & Chief Operating Officer of Schiphol Group. nearly double.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 179 A Regional Airport Perspective HAPPY By Toncˇi Peovic´

Through deregulation and liberalization regional airports in the coming years. The BIRTHDAY market forces have been introduced to all ACI Regional Airports Forum is the only sectors of the aviation industry apart from air platform where regional airports can discuss traffic management. This new approach has their problems, offer solutions and brought competition to the market, communicate with regulators to make increasing its size and opening it up to a regional airports healthy and sustainable for wider range of players. New partnerships the future. with players from other industries and the In my chairmanship I will concentrate on ACI! latest information technology are integrating collecting and analyzing the performance of airports into the global economy. regional airports, in terms of revenue and Hub airports need additional resources to cost efficiency. I will work to understand and cope with growing demand for services, both develop regional airports’ requirements, airside and within terminals. But many face standards and best practice guidelines. The constraints on capacity that restrict their industry needs flexible regulations that will ability to grow and develop. This in turn help regional airports to become as increases the premium placed on their slots. productive as possible. Toncˇi Peovic´: regional airports generate Hub airports command bargaining power passengers for hub airports. The Regional Airport Forum must also over the airlines, and will become stronger in send a clear message to regulators requiring a future, because they enjoy high unit standards. They must screen all passengers ban on measures that weaken regional revenues and high utilization of labour and and baggage, collect advance passenger airports in an effort to promote alternative equipment keeps unit costs low. information, issue boarding passes for modes of transport such as rail and road. You are not getting older, While hub airports serve their local transfer flights via other airports and carry Regional airports serve the local economy communities they are also by definition out immigration checks. Meanwhile, by connecting it to the wider EU economies you are getting better. transfer points and transfer passenger traffic opportunities for commercial activity are and contribute to European aviation growth. forms an important part of their business. restricted, because passengers spend a One mile of road takes us nowhere; one mile Many of these passengers originate at relatively short time at regional airports, but of runway takes us everywhere. We need regional airports. may spend several hours at a hub airport new efficient, flexible and protective airport Thus, regional airports generate waiting for an onward flight. policies to ensure that regional airports offer Wishing you all the best passengers for hub airports. Although they Regulators make no allowances for sustainable, safe, secure and high-quality handle fewer passengers than hubs, they the extra burdens that regional airports service in the long term. th require the same runway systems, safety and face in meeting security, safety and labour Without such policies, airports will for your 20 anniversary! security standards, rescue and fire-fighting requirements, and this puts regional airport struggle to generate income to cover their capabilities and ability to staff peak-hour managers in a difficult position with only costs and to provide the capital expenditure operations. But regional airports’ lower limited resources to meet these that our users require. utilization results in higher unit costs and requirements. lower unit income and reduces their A further issue is that some airlines have Toncˇi Peovic´ is the Chairman of the ACI bargaining power with the airlines. introduced a new policy for cabin baggage Regional Airports Forum and General Manager Because they are not as attractive as hubs, called “the one bag rule”. This policy of Zagreb Airport (www.zagreb-airport.hr). regional airports depend on a smaller requires that ground handlers charge each number of airline customers and have to passengers having more than one piece of offer a competitive “visit cost” as opposed to hand baggage and ground handlers receive a The Regional Airports Forum now following ICAO’s charging policy, based on percentage of the fee. In this new business comprises some 138 ACI Europe full recovery of costs. Moreover, they may model, non-aeronautical revenue from members (some of which manage more have to contribute to additional price airside retail sales is limited, damaging than one airport) plus six national incentives for existing or new routes on the airport business plans based on income from airport associations and 10 World one hand, while on the other they may have retail activities. Business Partners. The Forum seeks to to levy government-controlled fees (e.g. highlight the challenges and opportu­ environmental charges) which are not under ACI Regional Airports Forum nities which are specific to regional the control of airport management. Europe needs its regional airports. Without airports and has raised their visibility At the same time, regional airports cannot them, it will not be fully integrated and with EU institutions. cut back on passenger service and security connected. We need a stronger focus on

www.zagreb-airport.hr HAPPY BIRTHDAY ACI!

You are not getting older, you are getting better.

Wishing you all the best for your 20th anniversary!

www.zagreb-airport.hr Record Growth for Munich

By Michael Kerkloh

s ACI was being set up, Munich was nearing transport hub marked a new high point in this rapid completion of Europe’s first major greenfield upward trend. A airport in two decades. A new airport to replace Last year handled a record 34.7 Riem with its single runway was needed to provide million passengers. The gain of 2 million passengers over capacity for growth. the previous year represents a 6.2% increase. This is Munich Airport is owned and operated by Flughafen significantly stronger than the industry average achieved München GmbH (FMG), which was founded in 1949 by other German and European airports, where and is owned by three shareholders: the State of passenger traffic was up by just 4.7% and 4.2%, has a majority share with 51%; the Federal Republic of respectively. As a result, among its cohorts in the list of Germany holds 26%, and the City of Munich has a 23% Europe’s busiest passenger airports, Munich is yet again stake. Munich Airport, located approximately 30 kilo­ among the top group in terms of growth. As for the total metres north-east of the Bavarian capital, opened in passenger count, Munich Airport was number seven in 1992 with two 4,000m runways. FMG staff and moving the list of Europe’s top 10, as in the previous year. crews performed the prodigious task of relocating an An important move for the future development of entire airport operation overnight from Riem to the new our airport was made in December 2010 when the site on 16-17 May 1992. Lufthansa and FMG boards cleared the way for the Munich has surged ahead in recent years to become realization of the terminal satellite on the eastern apron. a driving force behind the growth of the European air With this decision, we can now – pending approval by X transport sector by posting growth rates unrivalled by the responsible committees of our shareholders – start An aerial view of Munich showing any other German airport, and is the only airport in construction in the fall. the original Germany to gain and hold a place alongside Frankfurt We will implement this capacity expansion project terminal on the on the worldwide aviation map. The initiation in 1995 under a joint venture with Lufthansa like the one that left and Terminal 2 on the right. of Munich Airport’s development as an international air proved successful in the planning and operation of

182 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Record Growth for Munich

C The hub operation of Lufthansa and its Star Alliance partners is driving Munich’s growth.

Terminal 2, which opened in June 2003. As with the various traffic flows in the short-, medium- and Terminal 2, FMG and Lufthansa will share ownership long-haul segments. From the travellers’ standpoint this and costs related to the construction of the satellite on means having a wide selection of connecting flights a 60:40 basis. After receiving approval from the two available shortly after arriving in Munich to take them boards we immediately began to plan the implemen­ to their final destinations. In 2010, the Munich hub tation of the project. The satellite terminal is scheduled offered this high level of connectivity with a total of 242 to go into operation in 2015 and will then give us destinations in 69 countries. By comparison in 1995 – additional handling capacity for 11 million passengers a year. With this increase in capacity we are gaining 52 Munich Salutes ACI on 20th Anniversary gates and 27 aircraft parking positions with direct Dr Michael Kerkloh, Munich access to the terminal building. Airport CEO, congratulates ACI, While the satellite has already received official saying: “For our global airport planning permission, we are still awaiting the final industry it is important to have a ruling from the District Government of on partner, who not only combines the interests of all major airports planning permission for a third runway. A ruling in our worldwide, but also enables us favour would actually automatically entail permission to to speak with one voice. Thus ACI begin construction immediately. However, we expect a will help us to cope with the legal challenge to be filed against this ruling, and challenges increasing air traffic therefore do not want to start until the matter is settled will bring in the future.” in court and the appropriate committee resolutions are passed by our shareholders. The decisive characteristic of a high-performance air transportation hub is its ability to efficiently network

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 183 Record Growth for Munich

Z the first year of our hub development – we had just 189 carbon dioxide emissions. The Level 3 accreditation An artist’s impression of the destinations. The efforts to build up Munich’s route granted to the airport corresponds to the “Optimization” new satellite network are beneficial first and foremost to individuals performance level. Under the ACI categories, the terminal and the overall economy in Bavaria, as travellers from Optimization standard is recognized for airports that (foreground) which is due for Munich gain access to an ever-increasing number of demonstrate effective and sustainable efforts to avoid completion in non-stop destinations. CO2 emissions. Munich is the first airport in Germany to 2015. The systematic and continual development of hub receive this accreditation level from ACI. traffic at our airport over the past 15 years has led not The Munich Airport of tomorrow, where we would only to an increase in quantity, but has also enhanced like to welcome the athletes and spectators of the the quality of hub traffic here. In other words: Munich Winter Olympics in 2018, is thus taking shape. After has consolidated its status as a European hub. The successfully rounding off 2010 with important steps for connecting and feeder flights to the European regions our company’s future, we can look forward to fully are no longer operated with 50-seat turboprop planes; utilizing the enormous opportunities and possibilities now they are served with modern jets with up to three now open to Munich Airport. Last year was also marked times that capacity. Long-haul destinations previously by Munich winning Best Airport in Europe in the 2010 served only three or four times a week from Munich Skytrax Airport Awards survey, an accolade the airport now appear on the timetable every day, and sometimes had captured several times already. even have two or three daily flights. With a strategic location at the heart of Europe and Lufthansa, which managed the early stages of its unique partnership with Lufthansa, Munich Airport’s Munich’s hub development from Frankfurt, treating it as mission is to become the most efficient and most something of a side project, now bases a fleet of 125 attractive large hub in Europe. aircraft in Munich, and operates a separate traffic centre here. This is equivalent to 50% more aircraft than are Dr Michael Kerkloh is the CEO of Flughafen München operated by such carriers as Austrian Airlines or Swiss in GmbH (www.munich-airport.de). their home countries.

2010 Statistics n Environmental sustainability Munich handled 34.7 million passengers (+6.2%), Munich Airport undertakes a range of efforts to save 286,820 tonnes of freight (+25.2%) and 389,939 energy and reduce pollution. ACI Europe has officially movements (-1.7%) in 2010. certified Munich Airport’s successful measures to reduce

184 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Madrid – Prepared for the Future

wo decades ago the Berlin Wall had recently fallen, the current T4 and its satellite building, T4S, opened. the front pages of major newspapers around the The numerous prizes awarded to the facilities prove the T world dealt with the first Gulf War, mobile phones quality of the infrastructure and the efficiency of its were brick-sized devices available to relatively few and operation. They include Best European Airport 2008 hardly anyone knew the internet existed. In Spain, the (over 25 million passengers category), granted by ACI country was devoting its best energies to preparing for Europe, and the 2006 RIBA Stirling Prize awarded by the the Olympic Games in Barcelona and the Universal Royal Institute of British Architects, which is commonly Exhibition in Seville. They were both held in 1992, the known as the Nobel Prize of Architecture. year Madrid hosted the 2nd ACI World General Assembly. Since then, the world has witnessed an extraordinary n Looking forward succession of changes. As the Canadian Marshall One of the areas for improvement that Madrid-Barajas McLuhan said, the planet has become a huge global Aiport has defined as strategic for the coming years is village whose inhabitants share, increasingly, common the increase of its connectivity with other means of interests and needs that go beyond all kinds of borders. transportation. Thus, the easy access to the airport by The evolution of communication systems and air private car and the wide range of public transportation­ transport occupies a key place in this transformation. (by Metro it is possible to reach Madrid’s city centre in Over the last 20 years, Madrid-Barajas Airport has less than 15 minutes and for only €2) is going to be become the natural bridge between Europe and Latin reinforced by the arrival of the high-speed train (AVE) in America, having reinforced its position as a hub airport 2012, which will help to promote intermodality. with nearly 200 direct connections to destinations Another strategic aim for Madrid-Barajas is the worldwide. Aena (Aeropuertos Españoles y Navegación respons­ible integration of the airport in its surround­ Aérea) has invested $8.8 billion at Madrid-Barajas to ings, minimizing its impact on the environment and boost capacity to 70 million passengers annually and promoting climate protection. Indeed, Madrid-Barajas 120 movements per hour (currently 50 million passengers was the first of Aena’s airports to implement so-called a year and 98 movements per hour are handled). The “green landings”, the continuous descent approach airport was the fastest growing in Europe in the period

2000-2010 and is now ranked fourth in terms of C passenger traffic and aircraft movements. The redevelopment of Madrid-Barajas Back in the early 1990s, Madrid was handling 16 has given the million passengers a year and had two intersecting airport two sets of parallel runways runways which limited capacity. A masterplan was and a second developed under which one of these runways would be terminal complex. closed and three new ones built. The airfield expansion went hand-in-hand with the development of a second passenger terminal complex designed by Richard Rodgers and Carlos Lamela comprising a main building and a satellite reached by underground people mover. Madrid was privileged in having space to expand given that the airports of many European capital cities face significant limitations on their growth. The first of the new runways opened in 1998 together with a new control tower and the others followed in 2004. Then in 2006, the new terminal area that includes

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 185 Madrid – Prepared for the Future

Z which reduces CO2 emissions and fuel consumption by Passenger service is an area of the highest rele- Madrid’s award- winning Terminal 4 an average of 25% for each landing as well as reducing vance for the airport. Following Aena’s guidelines, opened in 2006. noise. In addition, Aena has invested close to €163 Madrid-Barajas offers a high-quality service for million in sound insulation of some 13,000 dwellings in passengers with reduced mobility. This commitment the vicinity of the airport. to the disabled has been recognized this year by the Telefonica Ability Awards handed to Aena in the

Aena Salutes ACI on 20th Anniversary category of public institutions. In relation to the information process, Madrid-Barajas is implementing Juan Ignacio Lema Devesa, President of Spanish Airports and a new passenger service called “Virtual Hostess”. This Air Navigation, Aena, a public project includes a network of touch screens distributed company that manages 47 throughout the airport, offering passengers the airports, two heliports and opportunity to manage their personal questions or, Spanish air navigation services, if they prefer, contact with a personal agent via says: “ACI and Aena have followed videoconference. parallel paths. Both were created in 1991 and have been leading Thanks to the efforts of the past years, Madrid- players in the vertiginous Barajas has innovative and attractive facilities equipped evolution of air transport during with the latest technology to offer passengers greater these last 20 years. ACI has played mobility, speed and efficiency, which together with the a major role representing the modern baggage handling systems, shopping areas and airports’ voice at the international the expansion of the airfield, make Madrid one of the regulatory organizations and its influence has been key to support the promotion of an increasingly liberalized air premier airport capitals of the 21st century. Aena has transport system that simultaneously has to be safe, secure and environmentally done its homework, and the airport is ready to friendly. In other words, ACI has helped lay the foundations that have allowed accommodate the increased demand expected in the Aena grow in an orderly manner to become the biggest airport operator coming years. In this new phase of growth of air worldwide in terms of passenger traffic. I congratulate ACI for its work and wish transport, Madrid-Barajas will focus its efforts on the organization another 20 years of success that will be also successful years for improving levels of safety, quality and service for its the whole international airport community.” passengers and customers in all areas.

186 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS YOUR JOURNEY BEGINS AT THE AIRPORT At Aena we strive to make our passengers’ experiences at our airports pleasant and full of possibilities.

This is why we are constantly improving our facilities to offer better infrastructures and services.

All so that you can enjoy trouble-free travel and all that our airports have to offer.

Find out about everything necessary for your journey through the information sources we make available to you.

Be informed before travelling: Follow us on:

902 404 704 (+34) 91 321 10 00 www.aena.es @aenainformacion

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Generico Aena Alicante_ingles_210x297.indd 1 17/03/11 17:54 ACI advert hq.pdf 1 5/19/2011 6:38:46 PM

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ACI Latin America- Caribbean

In Latin America-Caribbean ACI has 60 regular members operating over 200 airports C in 35 countries. The ACI Latin America-Caribbean regional office is in Quito.

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Latin America-Caribbean’s Top 10 Airports Latin America-Caribbean’s Top 10 Airports Latin America-Caribbean’s Top 10 Airports for Passengers in 2010 for Cargo in 2010 for Movements in 2010 Airport Passengers Change Airport Tonnes Change Airport Movements Change over 2009 over 2009 over 2009 São Paulo Guarulhos 27,432,346 +22.8% Bogota 526,844 +17% Mexico City 339,898 -2.3% Mexico City 24,130,535 -1.1% São Paulo Guarulhos 430,850 +12.6% São Paulo Guarulhos 250,493 +19.5% Bogota 18,762,502 +26.8% Mexico City 397,142 +22.3% Bogota 240,527 +14.8% São Paulo Congonhas 15,441,789 +13.2% Santiago 285,436 +11.6% São Paulo Congonhas 204,943 +6% Brasilia 14,824,113 +17.2% Lima 271,794 +17% Brasilia 176,326 +8.6% Rio de Janeiro Galeão 12,605,637 +4.1% Campinas 255,008 +38% San Juan 159,584 -3.6% Cancun 12,571,713 +11% Buenos Aires Ezeiza 212,890 +30.8% Caracas 139,727 -3.7% Santiago 10,315,319 +14.3% San Juan 181,703 -7.8% Guadalajara 133,323 +1.2% Lima 10,281,369 +17% Quito 169,571 +19.2% Rio de Janeiro Galeão 122,945 +3.1% Caracas 8,830,688 +0.7% Manaus 157,157 +10.2% Lima 120,497 +14.8%

Source: ACI

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 189 ACI Members in Latin America-Caribbean

Antigua & Barbuda Sociedad Aeroportuaria de la Costa Haiti Panama V. C. Bird International Airport SA – SACSA Autorité Aéroportuaire Nationale Tocumen SA – AAN Argentina Costa Rica Paraguay Aeropuertos Argentina 2000 SA Holdings SA Honduras Dirección Nacional de Aeronáutica – AA2000 Interairports SA Civil – DINAC Cuba Aeropuerto de Bahia Blanca Empresa Cubana de Aeropuertos y Jamaica Peru Aeropuertos del Neuquen SA Servicios Aeronáuticas SA Airports Authority of Jamaica – AAJ Aeropuertos Andinos del Perú (ANSA) (ECASA) MBJ Airports Limited (AAP) London Supply SACIFI Aeropuertos del Perú (ADP) Dominican Republic Martinique Bahamas Lima Airport Partners SRL (LAP) Aeropuertos Dominicanos Siglo XXI Chambre de Commerce et Nassau Airport Development SA – Aerodrom d’Industrie de la Martinique Saint Lucia Company Aeropuerto Internacional del Cibao Saint Lucia Air & Sea Ports Mexico Barbados La Romana International Airport Authority Administradora Mexiquense del Grantley Adams International Punta Cana International Airport Aeropuerto Internacional de la St Christopher & Nevis Airport Inc. – GAIA Dutch Caribbean Ciudad de Toluca – AMAIT Nevis Air & Sea Ports Authority Bermuda Aruba Airport Authority NV Aeropuerto de Chichén Itzá St Christopher Air & Sea Ports Bermuda Government Department Aeropuertos del Sureste – ASUR Authority Ecuador of Operations – BIA Aeropuertos y Servicios Auxiliares Corporación Aeroportuaria de St Vincent & the Grenadines (ASA) Brazil Cuenca – CORPAC Airports Department of St Vincent Grupo Aeroportuario de la Ciudad Costa do Sol Operadora Corporación Quiport SA & the Grenadines de México SA CV (AICM) Aeroportuária SA Terminales Aeroportuarias de Servicios Aeroportuarias del Centro Surinam Empresa Brasileira de Infra- Guayaquil SA – TAGSA Norte SA DE CV – OMA Airport Management estrutura Aeroportuária – El Salvador Servicios a la Infraestructura INFRAERO Trinidad & Tobago Comisión Ejecutiva Portuaria Aeroportuaria del Pacífico SA DE Sinart Sociedade Nacional de Apoio Airports Authority of Trinidad & Autónoma – CEPA CV – GAP Rod. Tur. Ltda Tobago French Guiana Netherlands Antilles Cayman Islands Uruguay Chambre de Commerce et Curaçao Airport Partners NV Cayman Islands Airports Authority Aeropuerto Internacional de Punta d’Industrie de Guyane Flamingo Airport del Este Chile Guadeloupe Princess Juliana International Aeropuerto Internacional General Aeropuerto Internacional Arturo Chambre de Commerce et Airport NV Césareo L. Berisso Merino Benitez d’Industrie de Pointe-à-Pitre Nicaragua USA Colombia Guyana Empresa Administradora de Miami-Dade Aviation Department* Aeropuertos del Caribe SA – ACSA Cheddi Jagan International Airport Aeropuertos Internacionales Aeropuerto Internacional El Dorado Corporation *Is a regular member of both ACI Latin America- Opain SA Caribbean and ACI North America

190 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS

Great Opportunities and Challenges for ACI-LAC

By Philippe Baril

his is a time of great opportunities and challenges for the airport industry in Latin America and the T Caribbean, and of great significance for the future of our organi­zation. It is encouraging to note that the recent global fin­ ancial crisis which gravely affected the whole industry has turned into an opportunity for airports in the region. This economic contingency forced many of our airports to adopt more efficient procedures and V Philippe Baril: practices that allowed operational costs to be financial crisis has reduced without undermining the quality of the turned into an opportunity for service provided. airports. With a general recovery underway, this is an

X auspicious moment to look back at past developments ACI-LAC’s annual and consider the future – a future which will not be free assembly and exhibition was held of problems but which is undoubtedly promising. in Bermuda in In recent years, our region has experienced positive 2010. This year economic growth and social development, which has the venue will be Montego Bay. been reflected in sustainable traffic performances in

passenger, cargo and aircraft movements. Continuing growth means that airports need to make new investments, modernize services and improve passenger and cargo operations. ACI-LAC, the Airports Council International Latin America and the Caribbean, as the organization that represents airports in the region, has developed a series of initiatives to support and contribute to the wide range of services that this complex industry demands. Since its establishment 20 years ago, our organization has contributed to the development of the airport industry, a key element for the wellbeing and progress of our peoples throughout the continent. During this remarkable period, ACI-LAC has served the airport and aviation industry by means of a variety of services including training opportunities, industry conferences, publications, traffic reports, advocating and representing the airports’ position in aviation regulatory meetings, among others. At ACI-LAC our work is based on a strategy with four core objectives: n To promote greater regional airport participation in order to show that being part of our organization is

192 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Great Opportunities and Challenges for ACI-LAC

a valuable asset, thus increasing ACI membership – This four-point strategy seeks to foster further reincorporating members or including new ones. development in the airport industry, not only with n To implement a strategic plan for ACI-LAC that our region in mind, but on a global scale as our defines relevant activities in which the organization contribution to the advancement of ACI. should actively take part and strategies aligned with At ACI-LAC we are committed to the future of our the objective of defending our regional airports’ organization at a regional and global level, since ACI interests and serving their needs. is a key player in the international air transport n To enhance the ACI-LAC committees in order to system with a proactive and influential voice. We become active in airport and aviation industry policy have strengthened our organization’s goals and making. The main objective is to promote the strategy in a very solid way, orienting them towards participation of airport specialists in committee the development of a safe, efficient and sustainable meetings. To accomplish this we will find the most airport system that will benefit the community of air X pragmatic solutions and follow the examples of transport users as a whole. To mark the other ACI regions. In closing, I would like to join all airport members inauguration of n To reinforce training programmes in order to guaran­ of ACI in celebrating this 20th Anniversary. the new ACI-LAC offices in Quito in tee that the region will always have affordable pro­ 2010, an Aviation fessional-grade courses oriented towards our air­ports Philippe Baril is the President of ACI Latin America- Industry Round Table was held to readily available. These training courses will always Caribbean (www.aci-lac.aero) and President of discuss regional be coordinated in conjunction with ACI World. Corporación Quiport S.A. collaboration.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 193 reserved for ad – panama tocumen reserved for ad – panama tocumen A Successful Redevelopment for Mexico City

By Héctor Velázquez y Corona

exico City’s Benito Juárez International Airport (AICM) is Mexico’s main gateway and, because of M its geo­graphical location at the heart of the Americas, guarantees superb connectivity with countries around the world and especially with the United States of America. The airport’s origins go back to the late 1920s when it was known as Balbuena. After World War II, it was redeveloped and a new passenger terminal opened in 1952. This has been steadily expanded and a second terminal entered service in November 2007, while the capacity of the taxiways and aprons has been increased. The airport was renamed after Mexico’s 19th century

V President Benito Juárez in 2006. Héctor Velázquez y Today, the AICM infrastructure comprises two Corona: AICM parallel runways which can handle up to 61 movements benefits as a member of ACI. an hour, the two passenger terminals and 97 aircraft stands (56 contact and 41 remote). To ease passenger transfers between the two ter­ The extra space afforded by Terminal 2 provides a minals there is an automated people mover known as much more comfortable experience for both passengers

X Aerotrén. This has a total length of 3km with a journey and staff and has allowed us to increase service effici­ Aerotrén has been time of 4.5 minutes and was used by more than ency at the airport compared to the previous single a great success in 1.3 million passengers last year. The system can be terminal configuration. aiding passenger transfers. upgraded in order to cope with future demand. It’s also important to highlight the new safety programmes initiated by AICM’s management, which have decreased the potential for criminal activity to take place in the airport to the benefit and protection of all our customers. The redeveloped infrastructure offers sufficient capacity to cater for an increase in annual passenger traffic to 32 million compared to the 24.1 million passengers handled in 2010. This makes AICM the number two passenger airport in ACI’s Latin America- Caribbean region although it is the busiest in terms of aircraft move­ments. Meanwhile, cargo traffic is growing strongly. AICM has become an important economic sector in its own right. Around 250,000 people walk through the facilities every day; everyone from passengers, visitors and employees can enjoy large and comfortable waiting rooms, five star hotels, handicapped-accessible facilities, VIP lounges, phone booths and internet, three parking lots with a capacity for 6,500 cars, areas for cultural

196 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS A Successful Redevelopment for Mexico City

2010 Statistics Other programmes developed by ACI have contributed to the improvement of services offered Mexico City handled 24.1 million passengers (-1.1%), 397,142 tonnes of cargo (+22.3%) and 339,898 to airport users. We have also had the opportunity to movements (-2.3%) in 2010. participate in specific studies, organized by the ASQ and inter­national forums, into service quality in airport environ­ments. XX exhibitions, banks and carrier services, and both The spacious restaurants and fast food areas. Héctor Velázquez y Corona is the Managing Terminal 2 has enabled increases For those whose onward journey is within Mexico Director of Mexico City International Airport in service efficiency the airport offers excellent ground links. For journeys (www.aicm.com.mx). and comfort. within the city limits 1,485 taxis from six different cab companies are on hand, averaging 6,000 trips each day serving more than 20,000 people. The airport is con­ nected to the metro system and there is also bus transportation available for those travelling to cities in nearby states such as Cuernavaca, Pachuca, Puebla, Querétaro, Tlaxcala and Toluca. n AICM benefits as a member of ACI As an ACI member, AICM draws benefit from ACI’s reports on the worldwide airport industry, such as airport flow statistics and operational data, and from publications containing information relating to the experiences, projects and innovations of other airports in safety, operational and commercial matters. This information has been of great value to AICM, represen­ ting an essential tool for improving decision making within the airport’s administration. ACI membership also allows us to participate in a range forums and international conferences with excellent opportunities to meet and share experiences with airport executives from around the world. Also worth mentioning are the different pro­grammes ACI has implemented, such as the Airport Service Quality (ASQ) programme, a benchmarking study that evaluates the service quality that airports offer to their passengers, which AICM has been a member of since 2006. Through this programme, it has been possible to measure and quantify the service quality that AICM offers in relation to the airport industry as a whole, and several air terminals around the world in particular, allowing us to identify both strengths and opportunities for improvement.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 197 A New Modern Airport in the Andes

By Benjamín Ortiz

orporación Quiport is an international consortium 1,500ha site is 400m lower and 10 times bigger than of Canadian, Brazilian and American enterprises the existing airport, which will free airlines from the C that are leaders in the airport business. As of 2005, current operational constraints. Once NQIA opens its it has been managing and operating Mariscal Sucre doors, the Mariscal Sucre site will be turned into a park. International Airport in Quito, the capital of Ecuador, NQIA’s 4,100m runway will offer airlines improved through a concession granted by the Ecuadorian take-off performance with more payload and fuel Government. Quiport is also in charge of the develop­ capacity, avoiding the need for a refuelling stop on ment, design, financing, construction, operation and long-haul flights. And the fact that the runway management of the New Quito International Airport approaches will no longer be over populated areas will (NQIA), which is being built on a greenfield site and is ensure safer operations. The 41m-high control tower due to open in 2012. – the highest in South America – will be equipped with The $640 million NQIA project aims to develop the state-of-the-art air traffic control technology. airport industry not only in Ecuador, but in the whole A single passenger terminal for domestic and region as a business centre with significant commercial, international passengers will offer enhanced levels of tourism and export activities. Traffic handled at Mariscal service and comfort as well as operational efficiencies Sucre International Airport has increased steadily in the compared to the current facilities. Passengers will find a past few years, but the airport is hemmed in by the city variety of exclusive quality products and services in a with no scope for further expansion. Moreover, its high comfortable environment, with first class service. The altitude (2,800m) and a runway length of 3,120m mean terminal is being constructed with fire-resistant tech­ that long-haul flights face weight restrictions on take-off. niques and materials that will also withstand high- NQIA is being built in a valley about 23km from intensity earthquakes. The 38,000m² building will have Quito to the highest international standards. The six gates with loading bridges in the first phase and has

V NQIA is nearing completion and will open in 2012.

198 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS A New Modern Airport in the Andes

been designed for modular expansion. There are 45 parking stands in total. The cargo area is strategically located close to areas of flower cultivation (cut flowers are one of Ecuador’s major exports) and a future industrial free trade zone. The cargo terminal has been designed to allow cross- docking from the trucks to the cold rooms, and then to the aircraft. It has greater refrigerated storage capacity than is available at Mariscal Sucre, while the ramp and taxiway layout will allow more efficient aircraft man­ oeuvring. With round-the-clock operations, exporters and importers will be able schedule more convenient times for their shipments. also programmes in place for storm water management Z NQIA’s control n Environmental standards and control of dust raised during construction activities tower will be the NQIA is a remarkable enterprise that meets the highest in the dry plains of the Andes. highest in South America. technical standards with an extensive effort focused on The New Quito International Airport will be a first the development and welfare of the community, as well class infrastructure that will include an efficient and safe as on environmental care. runway, a new road system, a free trade zone, comple­men­t­ Prior to the start of work on the new airport a full ary services and related installations. This green­field air­ environmental and social impact assessment was carried port will be much more than an airfield; Quito’s new air­ out. Since construction started, strict environmental port will be a catalyst of economic and social progress that standards have been observed and good relationships will promote growth of tourism and exports, increase maintained with neighbouring communities. As a result, employment opportunities and boost national pride. X the United Nations has honoured Quiport with two Quito’s Mariscal Sucre International international awards for its care for the environment Benjamín Ortiz is the Director of External Communi­ Airport has no and its corporate social responsibility programmes. cations at Corporación Quiport S.A. (www.quiport.com). room to grow. In line with Quiport’s recognition of the importance of environmental protection, 2,600 Acacia saplings (Acacia Macarantha) have been planted surrounding the new airport. These trees are native to dry forests in the Ecuadorian Andes and will compensate for the 2,360 trees removed from the area of the new airfield. In regards to noise pollution caused by normal airport operations, Quiport has developed a plan to place sound sensors with a limit of 65 decibels in order to reduce the impact of airport operations. There are

2010 Statistics

Quito handled 5 million passengers (+6.3%), 169,571 tonnes of cargo (+19.2%) and 83,786 movements (+1.6%) in 2010.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 199 Facing the Challenge of Growth at São Paulo Guarulhos

By Edvaldo Pereira Lima

he pressures are mounting on Brazil’s top As a result, the Brazilian President, Dilma Rousseff, passenger and cargo gateway and ACI-LAC’s has announced that the management and development T busiest airport in terms of passengers, São Paulo of Guarulhos and two other major airports (Campinas- Guarulhos “Governor André Franco Montoro” Viracopos and Brasília) will be privatized with Infraero International Airport. A $760 million redevelopment retaining a 49% share. The details are being worked out programme will provide relief and part-privatization is and the bidding process is to be announced by the end now being planned. of 2011. The Federal government is also studying the Guarulhos is one of three airports serving Greater possibility of privatizing Rio de Janeiro Galeão and Belo São Paulo, which is the largest metropolitan area of Horizonte Confins. Brazil with a population of 19.6 million people and its main business and industrial powerhouse. Congonhas is n A glimpse back in time São Paulo’s original airport, just 8km from downtown Back in 1940, the Federal government decided to build an and number two in Brazil for passengers, while 99km air base to protect the city of São Paulo, then rapidly grow­ away from the city lies Viracopos International Airport ing as the major business centre of Brazil. The wealthy – Campinas, ranked 11th for passengers and number Ribeiro and Guinle families donated part of a farm at two for cargo. the nearby city of Guarulhos (some 25km from down­ Brazil’s air traffic is booming. At Guarulhos both town São Paulo) and so the São Paulo Air Base became domestic and international passengers increased by over operational in 1941; it was popularly known as Cumbica. 21% in 2010, and the country’s hosting of a series of Meanwhile, commercial aviation operations used major global events including the FIFA World Cup in Congonhas. By the late 1950s, it became clear that lack 2014 and the Olympic Games in 2016 will boost traffic of space meant Congonhas could not be expanded to further. Infraero, the Federal government company in handle large jet aircraft so the existing airport at charge of managing the top 67 airports of Brazil, has a Campinas was redeveloped with a 3,240m runway. $5.75 billion programme for the 2010-2014 period but Cumbica handled some early jet operations until more investment in airport infrastructure is needed to Viracopos International Airport was able to take over handle the growth. São Paulo’s long-haul operations from October 1960.

V São Paulo Guarulhos currently has two passenger terminals.

200 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Facing the Challenge of Growth at São Paulo Guarulhos

At the time, Brazil’s major international hub was Rio 14,000m2 terminal, but the Ministry of Defence has de Janeiro Galeão. decided that a third runway is not to be built. However, 1960 was also the year the Federal capital Work on the necessary ramp and taxiway upgrades is moved from Rio de Janeiro to Brasília, which would in currently in hand under a technical and finance time reduce Rio’s traffic potential. In contrast, São Paulo agreement signed with the Brazilian Army. The Army is maintained a strong pace of growth and the long to finish phase one of the upgrade by January 2012. The surface journey to Viracopos – up to a two-hour drive agreement also encompasses earthmoving work for the from downtown – became increasingly inconvenient. third passenger terminal. The decision was taken in 1977 to develop Cumbica The new cargo terminal will be ready later in 2011 into a new airport while retaining the São Paulo Air while phase one of Terminal 3’s construction is Base. Local engineering company IESA prepared a scheduled to be completed by November 2013. An master plan calling for two parallel runways and two additional car parking garage will also be built to more passenger terminals each with an annual capacity of 7.5 than triple capacity to just under 10,000 cars. million passengers. A third runway and two more In the meantime, a new international boarding area passenger terminals were proposed for future expansion. was opened in April 2011 at Terminal 1, allowing an Work began in August 1980 on the first stage of the increase from 14 to 20 immigration service booths and plan, involving construction of a 3,000m runway similar expansion is scheduled for Terminal 2. Three (09R/27L) and Terminal 1 by a consortium of Camargo temporary operating modules are also being built, and Corrêa and Constran. Guarulhos opened on 20 January the first with a capacity of 1 million passengers/year is 1985 when a Varig Boeing 747-200 arrived from New expected to be fully operational by the end of 2011. York JFK. Gradually airlines transferred international The Brazilian boom has strained Guarulhos’s infra­ flights from Viracopos, while domestic operations structure but the opening of Terminal 3 will allow started in August 1985. service levels to be enhanced. Under phase two of development, the second X The airport has runway of 3,700m (09L/27R) entered service in 1989 Edvaldo Pereira Lima is an international aviation writer two parallel and Terminal 2 opened in July 1993. based in Brazil. runways. n Growing traffic Beginning in 1994, Brazil stabilized its economy, paving the way for solid growth throughout the rest of the decade. Traffic at Guarulhos fell back in 2001-2003 but then grew strongly. It surpassed the original design capacity of 15 million passengers in 2005 and the two terminals’ gate concourses were extended to cope. Low-cost carriers such as Gol have stimulated the domestic market, while Brazil’s growing international importance has attracted new entrants such as Air China, , Emirates, , Singapore Airlines and . The central element of the $760 million Guarulhos redevelopment programme is a third passenger terminal with an annual capacity for 15 million passengers. Cargo capacity is also being increased with a new

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 201 1,650 AIRPORTS. 179 COUNTRIES.1 VOICE. Celebrating 20 years of bringing the world’s airports together. Thank you, Airports Council International, for your unwavering commitment to promote the common interests and performance excellence of airports around the globe. SAN DIEGO INTERNATIONAL AIRPORT SAN.ORG

© 2011 San Diego County Regional Airport Authority. All rights reserved.

SDIA 260P-11 ACI 20th ad v1.indd 1 5/16/11 3:54 PM ACI North America

In North America ACI has 186 regular members operating over 300 airports in two countries. The ACI North America regional office is in Washington DC.

North America Top 10 Airports for North America’s Top 10 Airports for Cargo North America’s Top 10 Airports for Passengers in 2010 in 2010 Movements in 2010 Airport Passengers Change Airport Tonnes Change Airport Movements Change over 2009 over 2009 over 2009 Atlanta 89,318,779 +1.5% Memphis 3,916,937 +5.9% Atlanta 950,119 -2.1% Chicago O’Hare 66,665,204 +3.3% Anchorage* 2,591,249 +33.8% Chicago O’Hare 882,614 +6.4% Los Angeles 58,914,922 +4.2% Louisville 2,166,226 +11.1% Dallas/Fort Worth 652,261 +2.1% Dallas/Fort Worth 56,905,066 +1.6% Miami 1,835,793 +17.9% Denver 630,077 +3.8% Denver 52,210,972 +4.1% Los Angeles 1,823,570 +16.3% Los Angeles 575,835 +5.3% New York JFK 46,450,167 +1.3% Chicago O’Hare 1,424,073 +30% Houston Intercontinental 531,347 -1.3% Houston Intercontinental 40,475,058 +1.2% New York JFK 1,344,617 +17.5% Charlotte 529,101 +3.9% Las Vegas 39,397,359 -2.6% Indianapolis 947,279 +5.2% Las Vegas 505,591 -1.1% San Francisco 39,254,002 +5.1% Newark 858,831 +10.2% Philadelphia 460,779 -2.5% Phoenix 38,552,409 +1.9% Atlanta 659,129 +17.1% Detroit Metro 452,616 +4.6%

Source: ACI * Anchorage data include transit freight

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 203 ACI Members in North America

Canada Community City of Bangor Airport Department Houston Airport System Aéroport de Québec Inc. Development Corporation City of Dallas Department of Huntsville-Madison County Airport Aéroports de Montréal Sydney Airport Authority Aviation Authority Aerospace North Bay Terrace- Airport Society City of Dayton Department of Indianapolis Airport Authority Airport Authority Thunder Bay International Airports Aviation Jackson Municipal Airport Authority Airport Authority, Inc. City of Dubuque Department of Jacksonville Aviation Authority Authority Inc. Toronto Port Authority Aviation John Wayne Airport Orange County City of Abbotsford Vancouver Airport Authority City of Des Moines Department Juneau International Airport Comox Commission Victoria Airport Authority of Aviation Kansas City Aviation Department Deer Lake Regional Airport Winnipeg Airports Authority Inc. City of El Paso Kent County Aeronautics Board Edmonton Regional Airports Your Quick Gateway (Windsor) Inc. City of Fresno – Airports Lafayette Airport Commission Authority City of Naples Airport Authority Lee County Port Authority Fort McMurray Airport USA City of Phoenix Aviation Lehigh-Northampton Airport International Airport Akron-Canton Airport Department Authority Authority, Inc. Albany County Airport Authority City of Redding Airports Division Lexington-Fayette Urban County Gander International Airport Albuquerque International Sunport City of San Antonio Aviation Airport Board Authority Inc. Allegheny County Airport Authority Department Lincoln Airport Authority Goose Bay Airport Corporation Arnold Palmer Regional Airport City of San Jose Airport Department Little Rock National Airport Government of Yukon Aviation and Asheville Regional Airport Authority City of Springfield Airport Board Long Beach Airport Marine Branch Barkley Regional Airport Authority Clark County Department of Los Angeles World Airports Government of the Northwest Authority Aviation Louisville Regional Airport Authority Territories DOT, Airports Division Boise Airport Cleveland Airport System MBS International Airport Airport Commission Broward County Aviation Colorado Springs Airport Commission Greater London International Department Columbia Metropolitan Airport Manchester- Regional Airport Airport Authority Brown County Columbus Regional Airport Maryland Aviation Administration Greater International Brownsville South Padre Island Authority Massachusetts Port Authority Airport Authority Inc. International Airport Connecticut DOT Bureau of Aviation (Massport) Greater Toronto Airports Authority Buffalo Niagara International and Ports Melbourne International Airport (GTAA) Airport Dallas/Fort Worth International Memphis-Shelby County Airport Halifax International Airport Burbank-Glendale-Pasadena Airport Airport Authority Authority Authority Dane County Regional Airport Metropolitan Airport Authority of Hamilton International Airport Burlington International Airport Elmira Corning Regional Airport Peoria Limited Capital Region Airport Authority Evansville-Vanderburgh Airport Metropolitan Airport Authority of Airport Central West Virginia Regional Authority District Rock Island County International Airport Airport Authority Fairbanks International Airport Metropolitan Knoxville Airport Kingston [Norman Rogers] Airport Charleston County Aviation Flathead Municipal Airport Authority Medicine Hat Regional Airport Authority Authority Metropolitan Nashville Airport Airport Commission Charlotte County Airport Authority Fort Wayne-Allen County Airport Authority Nunavut Airports Division Charlottesville – Albemarle Airport Authority Metropolitan Topeka Airport Ottawa Macdonald-Cartier Chattanooga Metropolitan Airport Gary Chicago International Airport Authority International Airport Authority Authority Greater Baton Rouge Airport District Metropolitan Washington Airports Authority Chicago Department of Aviation Greater Orlando Aviation Authority Authority Regina Airport Authority Inc. Cincinnati/Northern Greenbrier Valley Airport Miami-Dade Aviation Department* Region of Waterloo International International Airport Greenville-Spartanburg County Department of Airport City and County of Denver International Airport Public Works – Airports Division Inc. City of Abilene Department of Gulfport-Biloxi Regional Airport -St Paul Metropolitan Saskatoon Airport Authority Aviation Authority Airports Commission (MAC) Sault Ste. Marie Airport City of Atlanta Department of Hawaii Department of Monterey Peninsula Airport District St John’s International Airport Aviation Transportation* Myrtle Beach International Authority City of Austin Department of *Is a regular member of both ACI Asia-Pacific and *Is a regular member of both ACI Latin America- Stephenville Airport Corporation Aviation ACI North America Caribbean and ACI North America

204 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ACI Members in North America

New Orleans Aviation Board Piedmont Triad Airport Authority San Bernardino International Tallahassee Regional Airport Norfolk Airport Authority Port Authority of New York & New Airport Authority Tampa International Airport Northwest Florida Regional Airport Jersey San Diego County Regional Airport Ted Stevens Anchorage Oklahoma City Airport Trust Port of Oakland Authority International Airport Omaha Airport Authority Port of Pasco San Francisco Airport Commission The South Jersey Transportation Palm Springs International Airport Port of Portland Sanford Airport Authority Authority Panama City – Bay County Port of Seattle Sarasota Manatee Airport Authority Tri-Cities Airport Commission International Airport Raleigh-Durham Airport Authority Savannah Airport Commission Tucson Airport Authority Pease International Development Reno-Tahoe Airport Authority Snohomish County Airport Tulsa Airport Authority Authority Rhode Island Airport Corporation Spokane International Airport Tweed-New Haven Regional Airport Peninsula Airport Commission Roanoke Regional Airport Springfield Airport Authority Ventura County Department of Pensacola Gulf Coast Regional Commission St. Augustine/St. Johns County Airports Airport Sacramento County Airport System Airport Authority Wayne County Airport Authority Philadelphia Division of Aviation Salt Lake City Department of St. Louis Airport Authority Wichita Airport Authority Phoenix-Mesa Gateway Airport Airports St. Petersburg-Clearwater Authority International Airport The Perspective from North America

By Frank Miller

ver the last 20 years airports in North America and across the globe have benefited from ACI’s repre­ O sen­ta­tion of airport issues before international organi­zations including the International Civil Aviation Organization (ICAO), the World Health Organization (WHO) and the World Tourism Organization­ (WTO). The importance of harmoni­zation of regulations and standards, whether for safety or security,­ is increasingly recognized for the benefits provided to passengers, airlines, airports and govern­ments. The difficult task is to ensure that mandates also contain the necessary flexibility to allow airport proprietors to tailor their operations to meet the needs of their communities and the travelling public. But this work is increasingly V critical, given the role airports play in generating Frank Miller: airport proprietor economic activity and commerce, as well as ensuring rights have been the safety and security of passengers and cargo. the focus of ACI- Airport proprietor rights have been the focus of ACI- NA’s work over the last 20 years. NA’s work over the last 20 years. In the United States in 1990 we were successful in working with Congress to establish the Passenger Facility Charge (PFC), a pass­ the AIF for the 27 airports included in Canada’s National enger user fee that prevented airlines from blocking Airport System also required the payment of “rent” necessary infrastructure improvements to retain market to the government, amounting to more than C$2.5 share. Airports have a responsibility to their commu­ billion. That is more than the total book value of the nities to ensure price and service competition and in airport assets at the time of the transfer more than many cases, low fare competition would not have been 19 years ago. accommodated without the new terminals, runways The challenge now is to update the systems in both and taxiways that the PFC helped build. While this user countries to allow airports to truly meet the needs of fee is capped by federal fiat, initially at $3.00 and now their communities. In the United States that means at $4.50, it remains a predominant source of capital and eliminating the federal shackles that prevent local continues to fund infrastructure providing travellers and communities from investing in local infrastructure and communities with more air service, lower fares and creating local jobs by using local resources. In Canada, it economic growth. means ending the obligation to pay millions of dollars This importance of an independent funding stream every year to the federal government in rent and was also recognized in Canada beginning in 1992 when, determining the right model for airport ownership as part of the transfer from federal to local manage­ going forward. The common element is the long- ment of most airports, the Airport Improvement Fee overdue recognition that airports do not need this level (AIF) was established. The good news is that unlike in of government control and mandates, but should be the United States, this user fee is not constrained, but is permitted to operate like the well-managed, financially- established based on the costs of the capital improve­ responsible businesses that they are. ment project. It has been widely successful, delivering No discussion of the challenges facing airports over more than C$10 billion in Canadian airport infrastruc­ the last 20 years would be complete without addressing ture. The bad news is the same process that established security. Airports in both the United States and Canada

206 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS The Perspective from North America

work hard to balance the need for passenger and cargo we are reaching out to the airports and World Business security with the importance of facilitating travel and Partners/Associates to address these issues. We are commerce and providing a pleasant travel experience. implementing our environmental goals and measuring We are coming up on a tragic anniversary – 10 years progress through our comprehensive environmental since the September 11, 2001 attacks that shook the benchmarking survey. Additionally, we continue to work global aviation system. The Christmas 2009 attack with the airlines domestically and internationally, along against a US passenger aircraft and the October 2010 with organizations representing air navigation services, attack on US cargo airlines remind us that aviation to not only provide a lower environmental footprint but remains a target. We must continue to work together also for increased efficiency and capacity. as an industry and with our respective governments ACI-NA remains focused on the bedrock issues of to shape security policy into more of a risk-based, finance, security and the environment, working dili­ harmonized system that takes advantage of technology gently to advance financial, operational, security and where appropriate. Better sharing of intelligence policy agendas for a better aviation system. Working between government and airports is also key as we together we are stronger, not only in North America X build a more robust and sustainable security system. but throughout the world. ACI-NA’s annual conference and While environmental issues are not currently at the exhibition was forefront of North American issues, we remain cogni­ Frank Miller is the Chair of ACI North America (www. held in Pittsburgh in 2010. This year zant of the need to be proactive on noise, emission and aci-na.org) and Director of the San Antonio Aviation the venue will be water quality issues. As a member-driven organization, Department. San Diego.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 207 Dallas/Fort Worth (DFW) International Airport Salutes Airports Council International On Its Twentieth Anniversary

Dallas/Fort Worth (DFW) International on Qantas Airways. DFW has also vations will serve to further DFW’s Airport congratulates Airports Council added service to Rio de Janeiro and overall goals of remaining customer- International on its twentieth anniver­ary, Barbados on American Airlines, as well focused, cost-competitive and and looks forward to cooperating with as new domestic service from Virgin operationally efficient. the world’s airports in the ACI mission America and Spirit Airlines within the DFW has also made great strides in of fostering cooperation throughout the past several months. capturing more of the cargo market over airport industry. DFW is proud to For five consecutive years, DFW has the past two decades. DFW’s cargo participate actively in many ACI ranked in the top five for customer segment has grown almost five-fold initiatives on issues such as airport service among large airports worldwide since 1993, and is now a major source safety, sustainability and best practices in passenger surveys conducted by of revenue to the Airport. DFW’s for passengers and customer service. Airports Council International. The ACI international cargo network now serves Located halfway between the cities of surveys show that DFW Airport’s new 13 major air cargo hubs throughout the Dallas and Fort Worth, DFW International International Terminal D, which opened world, and its reach into Asian cargo Airport is the world’s third busiest in 2005, has emerged as one of the markets is rapidly expanding. airport, with nearly 1,800 flights per day finest passenger terminals in the world, First opened on January 13, 1974, and 57 million passengers annually. with over five million international DFW has grown to impact the Dallas/ DFW provides non-stop flights to 144 passengers visiting annually. Fort Worth economy by an estimated domestic and 47 international destina­ In February 2011, the airport $16.6 billion annually, according to the tions, with service from 18 commercial launched its Terminal Renewal and Texas Department of Transportation. passenger airlines including seven inter­ Improvement Programme (TRIP) DFW and its associated businesses also national carriers. DFW is the highest designed to renovate DFW’s four legacy support 305,000 jobs and $7.6 billion capacity commercial airport in the terminals and to better accommodate in payroll. Additionally, the Airport world, boasting seven active runways modern passenger desires, better brings an estimated 16.3 million visitors and 155 active gates. passenger flow, sustain­ability and green to the Dallas/Fort Worth area each year, DFW is raising its international technology and much better efficiency. supporting approximately 178,500 profile significantly in 2011, by adding a The phased project has begun with visitor-related jobs and $3.7 billion in total of nine new international destina­ renovations in about one third of payroll. Visitor expenditures are also tions in the fiscal year, highlighted by Terminal A, and is scheduled for responsible for $6.5 billion in direct the start of non-stop service to Australia completion in 2017. These reno­- economic output.

DFW Airport’s new International Terminal D. DFW Airport Ad.pdf 1 5/9/11 9:53 AM

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K Redeveloping New York JFK

By Mark Blacklock

ack in 1991 when ACI was formed, New York’s co-generation plant to produce electricity. The new John F. Kennedy International Airport (JFK) was plant started operating in February 1995. Following B passing through difficult times. A redevelopment a series of buyouts the private operator is now programme known as JFK 2000 had been scrapped Calpine Corporation. the year before, traffic was plummeting and major Then the Port Authority agreed a deal with a airlines were going bankrupt. Fast forward to 2011 consortium of , , and the airport has been transformed by $10 billion and Lufthansa to build a new international terminal of invest­ment with traffic reaching record levels. to replace the former domestic The key to JFK’s successful redevelopment has been terminal. Originally opened in 1959, this was under- a series of partnerships between the Port Authority of utilised following Eastern’s withdrawal from the JFK New York & New Jersey, which operates the airport market and subsequent bankruptcy. The consortium under a lease with the City of New York, its tenants worked on an 11-gate, 59,000m2 facility with a and private sector companies. budget of $467 million, while the Port Authority On the utilities front, in 1993 the Port Authority invested separately in roadway improvements and signed a 25-year, $244 million deal with private energy a parking garage. companies to take over the central heating and Demolition of the old terminal started in 1994 refrigeration plant, redevelop it and build a gas-fired and its replacement, called Terminal 1 under the Port Authority’s new numbering scheme, opened in

Port Authority Salutes ACI on 20th May 1998. The design by William Nicholas Bodouva Anniversary & Associates (WNB+A) marked the inauguration Susan M. Baer, Director of Aviation for the Port Authority of a new standard for light and airy terminals at of New York & New Jersey, which operates JFK JFK with natural light flooding in through a great International, Newark Liberty International, LaGuardia, glazed frontage, steel and glass curtain walls Stewart International and Teterboro airports, says: “You and skylights. cannot overstate how critical it is to have a strong advocate for our airports, and we’ve seen firsthand here The next development involved the privatization of in the New York-New Jersey metropolitan region how the International Arrivals Building and its Wings invaluable it is for the airport industry to speak with one (Terminal 4). In May 1997, the Port Authority handed voice. We congratulate ACI on reaching this important over operation of Terminal 4 to a consortium of milestone, and wish the best for the organization, its Amsterdam’s Schiphol Airport, real estate developer leaders and its membership.” LCOR and Lehman Brothers called JFK International Air Terminal (JFK IAT LLC). The consortium then started work on building a new 140,000m2 terminal, cleverly- designed by SOM on a north-south axis so it could be built while maintaining operations in the old complex, which was oriented east-west. Like all the best concepts at heart a simple one, its implementation was intricate. Some temporary facilities had to be provided, utilities re-routed, selective demolition carried out and passenger routes through the complex changed as construction advanced. SOM also came up with an innovative solution to the aesthetic problem of arrivals. Where departures and arrivals areas are stacked in a terminal, typically

210 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Redeveloping New York JFK

the lower arrivals level has been the poor relation in Rail Transit Consortium of Bombardier, Skanska and Z This aerial view of design terms. At Terminal 4 there is a classic grand Perini agreed a design-build-operate-maintain (DBOM) JFK airport shows departures hall while the arrivals level continues under contract with the Port Authority and AirTrain opened the central terminal area with the depar­tures roadway and then surges up in a in December 2003. There are two sections, one Terminals 1 to 8 dramatic crest. comprising a loop around the passenger terminals arranged anti­ Representing an investment of $1.4 billion, the with a spur to the car rental lots, long-term parking clockwise from the top of the picture. new Terminal 4 opened in May 2001 with 16 contact and Howard Beach subway station, and the other gates plus a bus gate to serve remote stands. In 2010, connecting to Jamaica interchange station. Schiphol USA acquired 100% of JFK IAT. Also completed in 2003 was a refurbishment and Meanwhile, work had started in 1998 on a $1.9 expansion of Terminal 7 to add 6,000m2 by British billion system to reduce air pollution from Airways, while the Port Authority improved road shuttle and improve passenger service. The Air access and added parking.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 211 Redeveloping New York JFK

n Carriers change position JetBlue and the Port Authority are now work- Throughout the 1990s, American Airlines, which had ing on plans to demolish Terminal 6 and expand become JFK’s largest carrier in both passenger and Terminal 5 with a new international concourse. freight terms, was looking at redevelopment plans. Meanwhile, the Port Authority has carried out a In November 1999, it broke ground on a new complex restoration programme on the Saarinen building to replace Terminals 8 (originally built for American in and requested proposals for its reuse as part of 1960) and 9 (the adjacent former United terminal, a hotel. subsequently taken over by American). After 9/11 Last year Delta, thanks to both organic growth this project was downscaled by about a third to and its merger with Northwest, pushed JetBlue 147,000m2. DMJM Harris was the lead architect. into the number two passenger slot and agreed a Like the JFK IAT consortium, American faced the $1.2 billion redevelopment project with the Port challenge of building a new terminal while operations Authority and JFK IAT. Delta’s operations are continued in the original facilities, and there was a currently split between Terminals 2 and 3 (which multi-phased construction plan. The $1.3 billion it leases directly from the Port Authority) and 4 terminal was completed in 2007 with 36 gates (where it leases four gates from JFK IAT). distributed around the main building and an island The project involves the expansion of concourse reached by a tunnel. The Port Authority Terminal 4 to accommodate more Delta flights built a parking garage in front of the new terminal as and improve­ments which will benefit all tenants. a separate project. A new central security checkpoint will replace A challenge of a different sort was faced by separate facilities for the two concourses and JetBlue, which had started operations in 2000 in result in the retail and catering mall becoming Terminal 6 and was running out of space by mid- post-security. An in-line hold baggage screening decade. Indeed, in 2003 it overtook American as JFK’s system will also be installed. For Delta, top passenger carrier. The adjacent Terminal 5 Concourse B will be extended with nine new designed by Eero Saarinen for TWA was lying empty, gates and a Sky Club, international arrivals but its main building was protected with landmark capacity will be boosted 60%, check-in desks status. JetBlue worked with the Port Authority on a added and a connector built to Terminal 2. scheme which saw the former TWA satellites In total, there will be 37,000m2 of new con­ demolished to free up a site for which Gensler struction. Upon completion in 2013, Terminal 3 designed a low-profile, 59,000m2 terminal, while the will be demolished and the site cleared for Port Authority committed to restore the Saarinen aircraft parking. building. Site clearance started in the summer of 2005 Looking beyond 2013, Terminal 4 still has and the new Terminal 5 entered service in October scope to grow, there are JetBlue’s plans to build 2008. It has 26 gates and cost $875 million with an out Terminal 5 and the developing transatlantic adjacent parking garage adding $80 million to partnership between American, British Airways the investment. and could see them co-locating in an expanded Terminal 8. There will certainly be

2010 Statistics plenty to report on from JFK for ACI’s 30th anniversary publication. According to the latest statistics filed with ACI, JFK handled 46.5 million passengers (+1.4%), 1,344,126 tonnes of freight (+17.5%) and 399,626 movements Mark Blacklock is the editor-in-chief of ISC Ltd and (-4.2%) in 2010. the author of Recapturing the Dream: A Design History of New York’s JFK Airport.

212 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Denver and ACI – A Partnership for Success

By Kim Day

enver International Airport (DEN) opened in 1995, just four years after the birth of ACI. It is nothing D short of remarkable how far both organizations have come in such a relatively short period of time. DEN, which was built on a greenfield site to replace Stapleton International Airport, is now the 5th-busiest airport in the USA and the 10th-busiest in the world, while ACI has earned the well-deserved international reputation as the “voice of the world’s airports”. Our partnership with ACI has contributed to the success of this airport in many ways, including helping us explore C Kim Day: as we new financial strategies and working with us to build face our future, a culture of safety. We’ve also worked together in the we will continue to benefit from national arena to develop and guide aviation policy our participation and legislation. in ACI. Recently, DEN completed a 10-year financial strategy. This is the first time in the history of our airport that we process, our finance team benefited from input and X An aerial view of have an integrated financial strategy. Through the advice from ACI as well as from other associations’ Denver International members. Through this process, we were able to test Airport shows the assumptions, verify our strategies, and benchmark our A Gates, passenger bridge and the iconic financial progress. Jeppesen Terminal Our strategy sets out five main goals: fiscal stability (inset), named after aviation safety and growth; maintaining competitive operating costs pioneer Elrey for our airline partners; optimizing existing resources; Jeppesen.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 213 Denver and ACI – A Partnership for Success

V Michael Singer’s public art garden, located above the train platform, is a spectacular installation at DEN’s C Gates. A Learjet formerly belonging to the late cable television magnate Bill Daniels hangs from the ceiling to the rear.

improving transparency; and, providing information for consistency and adoption, and researching ways we can decision-making. It also represents our long-term look reduce human errors. at five key areas that impact financial performance for Once the rulemaking is finalized for the FAA’s Safety airports: passenger growth; revenue generation; Management System (SMS) initiative, we hope the task operating expenses; existing debt structure; and, our force’s work will be used toward a fully implemented capital improvement programme. The plan is a key tool SMS at DEN. I believe through this collaborative effort that we will use to implement our long-term strategy we can achieve significant, positive results that will help for the airport. It sets the foundation for us to measure Denver International Airport move toward an even safer our performance and integrate strong financial metrics environment than what we have today. for everything we do at DEN. n Maximizing revenue n Safety and security We have many issues and initiatives facing the future Clearly financial health is a critical ingredient in any of airports in the near future. As an industry, we are successful airport, but at the top of any airport’s beginning to understand that not only are airports priorities are safety and security. Recently DEN began essential to the economic health of the community a candid, systemic evaluation of all our airfield safety but they also must operate in a more business-like and training programmes. We have formed a joint task manner. We must look for every opportunity to force with the FAA, National Transportation Safety maximize revenue. Board, the airlines and ACI. This task force will look at Recently, DEN began the process of master planning many differ­ent aspects of safety, including making sure for commercial development on our massive 138 km2 our current policies and procedures align with the of airport property. Our goal is to work in a transparent FAA’s regulations, looking at our training systems for manner with our airport neighbours to develop a plan

214 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Denver and ACI – A Partnership for Success

for compatible land use around our airport and smart C A pump operates development on airport property. We plan to use the at one of the many network of ACI members to look at what others have active oil wells on done, learn from them, and determine what may be the DEN property. Natural gas is also best applications for land development in our local harvested on site. dynamic market. As DEN and all airports look at ways and processes to maximize assets, such as land development, we must begin to think of sustainability in broad terms that include protecting not just the environment around our airports but also our financial and physical assets as well. We must optimize all our resources during a time when our traditional methods of financing airport development are being revisited. n Looking forward How will we keep costs competitive and still add capacity to meet the expected growth in passenger X traffic over the next 20 years? How do we work to be Renewable energy in the form of sure the national aviation system benefits from the 9,200 solar panels, tremendous advantages of NextGen as expeditiously located just south as possible, considering the budget pressures on the of Jeppesen 2010 Statistics Terminal, provides FAA? Is privatization a solution that works for Denver’s air traffic in 2010 totalled 52.2 million some power for the airport saving all airport partners? passengers (+4.1%), 251,828 tonnes of freight (+12.2%) almost 2,270 These are complex issues and vitally important to the and 635,435 movements (+3.8%). tonnes of carbon future of aviation. Solutions will be found only through emissions per year. a thorough, thoughtful and inclusive process. Through ACI, I, along with other airport CEOs, are exploring ways we can continue to grow our facilities, be the economic engines for our communities, keep our costs competitive for our airlines, and do all this with diminishing federal funding. As we face our future, we will continue to benefit from our participation in ACI, whose members will help us to navigate our future course. We gain significantly from the worldview this organization provides. And, we learn immeasurably from the expertise and innovations of other airports, which become more readily available through ACI’s seminars and conferences.

Kim Day is Manager of Aviation at Denver International Airport (www.flydenver.com).

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 215 Building Excitement at Edmonton International Airport

Edmonton International Airport’s (EIA) Expansion 2012 began as a C$1 billion terminal development program to address the reality that the airport was under-capacity and operating at approxi­ mately one million passengers over its design capacity. The expansion project also allows the airport, which is a key engine for regional economic develop­ ment, to continue to facilitate the region’s significant growth. With the first in a series of phased openings scheduled for December 2011, EIA’s Expansion 2012 continues on time and approximately 25% under An aerial view of Edmonton International Airport’s Expansion 2012 budget thanks to an economic slow­ down, outstanding project manage- of aircraft apron will have been added especially during peak times. Expansion ment and a shrewd procurement to the airport terminal since the project 2012 will add up to 13 more aircraft strategy. By the time Expansion 2012 began in 2009. We recognize that air­ gates – ensuring EIA can easily handle is completed, more than 50,000m2 lines choose airports that can facilitate more flights to more destinations with of terminal space and 190,000m2 movement of their aircraft efficiently, no waiting.

An artist’s rendering of Edmonton International Airport’s iconic combined control and office tower, scheduled to open in 2012. From an environmental standpoint, to the airport. The hotel, which is being late 2011 and will be completed we’re also proud of the fact that more constructed at the north-east end of the through­out 2012. than 97% of the construction waste terminal, will feature regular, executive In support of one of our other core from the new terminal and approxi­ and presidential suites; 929m2 of businesses, Edmonton Airports has also mately 88% from the combined office banquet and meeting space; a full- invested significantly to facilitate further and control tower have been diverted service restaurant and lounge; fitness development of its general aviation from landfill. Additionally, we have facility, indoor pool and whirlpool spa; facilities that support the movement of applied for Leadership in Energy and wired and wireless Internet; and airline work crews bound for ’s massive Environmental Design (LEED) certifi­ check-in kiosks. Oil Sands. Overall, EIA has inked agree­ cation for the new terminal and LEED Expansion 2012 will allow EIA to ments for several new general aviation Silver for the new tower. As the global address its current capacity constraints and cargo-related facilities, which will benchmark in sustainable building creating ample room for further growth. add close to a 46,500m2 of new hangar, design, pursuing LEED affirms our Passengers and visitors can look forward office and warehouse space to the commitment to achieving high environ­ to increased convenience – with an airport over the next year. mental standards for an airport setting. extensive range of new food, beverage In short, EIA is bustling with activity in EIA has also partnered with a local and retail services – and unprecedented support of the community we serve. If you hotel developer to build a 210-room comfort. Expansion 2012 is set to want to know more about our Expansion Courtyard by Marriott hotel connected launch with phased openings starting in 2012 program, please visit us at flyeia.com.

Here’s to 20 years. From 1,607 NM due West. Some things are worth celebrating. Edmonton International Airport congratulates Airports Council International on 20 high-flying years and welcomes ACI Global Headquarters to its new home in Montréal. Cheers. flyeia.com Forecasting Future Traffic Trends

By François Dormoy and Catherine Harmel-Tourneur

hen ACI’s forecasters looked ahead at the time potential for freight traffic which they predicted of the 10th anniversary they predicted would increase at an annual average of 5%; it ended W passenger traffic would grow at an annual up growing 2.5%. X average of 4% to 2010. And despite significant short- Looking ahead from the 20th anniversary, today’s Global passenger traffic is forecast to term fluctuations as a series of political, economic and forecasting team of experts from ACI and DKMA see reach 10.8 billion natural events impacted air traffic, they got it right passenger traffic doubling to 10.8 billion by 2029 with in 2029. over the decade. freight traffic doubling slightly earlier. And they point XX Forecasting is vital to help airports plan for the out that all sectors of the industry – airports, airlines Asia-Pacific will become the largest future but, although models are constantly being and air traffic control – will need to develop capacity passenger market and refined to improve accuracy, at the end of the day a to cope. Here are the highlights of their latest report. North America will forecast is a guide not a blueprint. Indeed, the fore­ drop to the number three position. casters of 2001 were over-optimistic about the n Passengers Globally, over the next two decades annual growth is

Global Passenger Traffic Forecast to 2029 expected to average 4.1%. This means traffic will double to 10.8 billion passengers by 2029.

12000 International traffic growth at 4.3% a year will be higher than domestic growth of 4% despite important 10000 growth in China, India and Brazil. With a volume of 6.2 billion passengers in 2029, domestic markets will 8000

Passengers (millions) remain larger than international which will account for

6000 4.6 billion travellers. With the exception of Asia-Pacific and Latin 4000 America-Caribbean, international growth will outpace domestic growth in all regions over the next 20 years. 2000 Several factors contribute to this: the relative maturity 0 of domestic markets, lower potential for growth due 2011 2012 2013 2014 2019 2029 to the geography of a country or the existence of Source: DKMA Year efficient alternative modes of transport. The potential for domestic traffic is very high in Asia-Pacific since

Regional Market Share Passenger Forecasts 2011 and 2029 several economies in the region are emerging economic powerhouses with vast territories and Market share 2011 Market share 2029 relatively limited alternative forms of transport. These 3.3% 3.7% countries are expected to develop their domestic 21.4% markets before growing the international markets. 29% 27.7% Throughout the forecast Asia-Pacific led by China

38.5% and India is expected to be the fastest growing region, 4% and by 2013 it will become the largest aviation

9.3% 4% market. This represents a challenge for several emerging Asian countries which will need to add 8% capacity quickly. 28% 23.1% In the Middle East (although part of ACI’s Asia- Africa Asia-Pacific Europe Latin America-Caribbean Middle East North America Pacific region the Middle East is analyzed separately Source: DKMA for forecasting purposes) the UAE is expected to

218 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Forecasting Future Traffic Trends

X Asia-Pacific is already the top freight market and will soon be number one for passengers too.

n Freight Economic activity is expected to remain the main driver

of growth in freight. Domestic demand typically drives X freight activity and globalization boosts international Global freight traffic is forecast freight operations as trade expands. to surpass 200 Freight operations should grow faster than million tonnes by 2029. passenger operations at an average of 4.8% a year to reach about 203 million tonnes by 2029. XX While the regional Asia-Pacific, already the largest freight market in the rankings are not world, is forecast to grow the fastest, averaging 6.2% a expected to change, Asia- year due to strong manufacturing in China and India. Pacific will increase Latin America-Caribbean will grow steadily as emerging its market share.

Global Freight Traffic Forecast to 2029

250000

200000

150000

100000 Freight (thousand metric tons)

50000

0 remain the largest aviation market over the next 20 2011 2012 2013 2014 2019 2029 years. However, several other countries have Year Source: DKMA ambitious plans for economic development in which the tourism sector is a priority and overall growth is expected to outpace the world average. Regional Market Share Freight Forecasts 2011 and 2029 Growth in Latin America-Caribbean is also expected to be higher than average as a result of Market share 2011 Market share 2029 2.2% 2.1% economic growth and infrastructure investments.

Some of the countries with the fastest growth are 25.5% 30.6% expected to be Peru, Brazil and Chile. 36.3% And Africa’s potential for air traffic development 45.1% should at last be realized. Africa accounted for 3% of 7% total world airport traffic in 2009 and this share is 6.6% expected to increase to 3.7% by 2029. 5.8%

North America and Europe, currently the two 5.2% 19.1% 14.4% largest aviation markets, are considered more mature Africa Asia-Pacific Europe Latin America-Caribbean Middle East North America and will see slower growth rates. Within Europe the Source: DKMA eastern countries will increase their market share.

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 219 Forecasting Future Traffic Trends

Global Commercial and Non-commercial Aircraft Movement freight, reflecting increasing demand but tempered by Forecast to 2029 increasing average aircraft size and load factors. Total movements should nearly double, requiring not 140000 only new airport infrastructure but also investments in 120000 en-route and terminal air traffic control systems. Over the next two decades movements are set to increase by 100000 2.8% a year reaching 129 million by 2029. 80000 Once again Asia-Pacific will be the motor for growth

60000 averaging 5.2% a year during the forecast. By 2029,

Aircraft movements (thousands) Asian airports will handle nearly three times more 40000 aircraft movements than in 2009. 20000 At the other end of the spectrum, Europe and North America are forecast to grow respectively by 2.1% and 0 2011 2012 2013 2014 2019 2029 1.5% per annum over the next 20 years. Despite this Year slow growth North America will remain the largest Source: DKMA world region in terms of movements.

Z markets, most notably Brazil, develop their economies. n Aircraft size Total aircraft movements are The Middle East is also expected to see higher than The average number of passengers per flight varies forecast to reach average growth. greatly by world region reflecting the airline network 129 million in 2029. Due to their relative maturity, North America and structure and market profiles. X Europe are likely to grow at slower rates than other The average aircraft size will remain the highest in North America will remain the largest world regions averaging respectively 3.6% and 3.2% Asia-Pacific reflecting the relative importance of long- world region in per annum. haul flights as well as the high density of some domestic terms of movements but routes. North America will continue to have the lowest Asia-Pacific will n Aircraft movements due to the strong influence of domestic operations overtake Europe in Aircraft movements (commercial and non-commercial) (over 85% of total passengers) and regional aircraft the number two position. are expected to mirror the forecasts for passengers and operators.

Forecast Regional Breakdown of Aircraft Movements 2011 n Methodology and 2029 Since 1997, ACI has surveyed its members for their

Market share 2011 Market share 2029 views on the short-, medium- and long-term outlook of

3.7% 4.3% the global aviation passenger and cargo markets. The

16.8% results of this survey, cross-checked against historical 24.5% 32.7% trends and data from other sources, provide the

41.3% foundation for the 20-year forecast which has been created by the ACI/DKMA forecasting team.

25.1% 2.9% François Dormoy and Catherine Harmel-Tourneur are directors of DKMA which is a leading market analysis 23% 2.6% 12.6% 10.5% and forecasting specialist dedicated to providing Africa Asia-Pacific Europe Latin America-Caribbean Middle East North America research and analysis solutions for the aviation industry. Source: DKMA For more information visit www.dkma.com.

220 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS ACCRA AIRPORT– THE PREFERRED

Centrally located in the world on the Greenwich attract further investment in the sector and the Meridian and close to the Equator, Kotoka project is expected to be completed by the end of 2011. International Airport (KIA) is fast becoming HUB one of the favourite airports in West Africa. l Rescue and Fire Fighting Services The airport is managed by the Ghana Airports The Rescue and Fire Fighting Service (RFFS) has Company Ltd (GACL). In addition to KIA, GACL also undergone tremendous transformation since its manages three domestic airports namely Kumasi, inception and a new fire station has been built to the Tamale, Sunyani as well as various airstrips. GACL was north-east of the runway. Its elevated watchroom is

Both the land Z and air sides X of the born from a restructuring of the Ghana Civil Aviation equipped with the latest technology including an air airport are undergoing redevelopment. Authority (GCAA) in January 2007. traffic management system which can be used by KIA occupies 651ha about 10km from the centre ATC as a second watchtower. Additionally, it offers of Accra and is equipped with a 3,403m runway with 10 appliance bays that house dual-purpose crash a width of 60m including 7.5m paved shoulders. rescue fire fighting tenders and other specialized support vehicles. The service further boasts a training l Airlines centre, established in 2003, which organizes courses The number of scheduled airlines operating to and in for both national institutions and internationally for Ghana has increased from 13 in the 1990s to 30 in countries such as , Guinea, Sierra Leone recent years. While some of the airlines already and Liberia. RFFS also provides worldwide aircraft operating into Ghana are requesting increased recovery services with equipment capable of frequencies, four new carriers, , Virgin recovering all disabled aircraft up to the Boeing 747- Atlantic, Brussels and Turkish Airlines commenced 400 and has successfully conducted nine aircraft flights operations in 2010. Passenger traffic has seen a recovery operations on various aircraft types in Ghana significant increase since the beginning of the decade and its neighbours such as Benin. with the airport servicing 1,430,431 passengers in 2010 to about 26 destinations. l Future The vision of GACL is to make Kotoka International l Infrastructure West Africa’s preferred aviation hub and the gateway KIA’s development began in the 1950s and the airport to the region. To this end a master plan programme has since witnessed extensive redevelopment. Phase has been initiated with a vision for the next 20 years III is currently in progress and under this programme to be funded by a Public/Private partnership. Design all essential airside infrastructure and cargo facili­ work is currently on-going for the remodelling of the tation equipment is being rehabilitated. To ensure entire terminal building to ease traffic and provide

Z The new fire station can also double as a conformity with International Civil Aviation 13 aerobridges to facilitate boarding of passengers. second control tower. Organization (ICAO) standards heavy investments The proposed improvement programme includes have been made in building a formidable airport an expanded international passenger terminal with infrastructure, acquiring equipment and training a split-level linear design, accommodating all personnel to meet world class standards. terminal functions within a three-storey building. Currently KIA has five boarding gates at the l Cargo Terminal international terminal. There has been steady growth in cargo throughput The plan also takes care of the provision of main­ at KIA, making it a major player in the cargo business tenance, repair and overhaul services, fixed-based in West Africa. The construction of a freight terminal operations and other specialized terminals. Fuel was initiated in 1991 and the current cargo area is supply capacity will also be greatly increased. approximately 6,285m². To support the provision KIA is constructing seven additional aircraft park­

Z The aircraft recovery service works of a world class Global Cargo Village at KIA GACL is ing bays to be completed by the end of 2011 bringing internationally. developing projects to enhance cargo operation. One the total to 20. Other ongoing projects include major facility identified as critical to the growth and reconstruction of the taxiway, rehabilitation of the transformation of Ghana’s horticultural export main passenger apron and the runway touch down business is the construction of a perishable cargo zone, provision of aeronautical ground lighting and centre at the airport. This facility will allow Ghana to the provision of a pavement management system. Tomorrow’s Airports

By Karen Thomas

rowing passenger and freight demand will put become ever busier, the potential for disruption inc­ airport capacity and resources under more reases and thus any departure from normal operations G pressure than ever in future. ACI’s forecasts to has a bigger knock-on impact because response times 2029 see global passenger traffic reaching 10.8 billion also become shorter. This represents a huge challenge and freight topping 200 million tonnes. for the industry.” The world’s airports will have to work harder to cope Real-time airport operations will rely on new tech­ with future demand. Not all will be able to invest in nology. New systems will transform the way that new terminals or runways, however. Constraints on airports work. Historically, airports have acted like capacity will force many of tomorrow’s airports to landlords, hosting airlines’ and other customers’ operate more efficiently. The good news is that many proprietary systems. In future, advances in technology are already developing the technology and approaches will turn airports into hubs for improved communi­ that will make that possible. cations, whether business to business or business “Essentially, airport management is all about flow to customer. management – managing flows of people, cargo, “Open, standardized infrastructure will become the information and aircraft,” says Craig Bradbrook, ACI norm, allowing different players to plug and play,” Director of Security and Facilitation. “Moves are under­ Bradbrook says. “Service-oriented architecture will make way to cope with growing throughput using existing it possible for these organizations to communicate and infrastructure. The challenge is to reduce inefficiencies exchange information and improve business to cus­ in the pipeline to maximize those flows in areas such as tomer connectivity. At the moment, many good ideas passenger security or cargo screening. cannot be put into operation. “Airports are moving towards real-time operations “Now, one airport company might operate valet car and these are hugely complex, time critical operations parking, while another manages a pay-per-use depart­ with less time available for decision-making. As they ure lounge. Both these businesses probably cater to the

V Growing demand will put airport capacity under more pressure than ever in future, particularly in fast-growing regions such as Africa.

222 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Tomorrow’s Airports

C Streamlined communications are the way forward – London Heathrow’s Terminal 5 has an integrated communications system linking airport operator BAA with British Airways. same customer, but at present they have no contact baggage control and security. Hong Kong’s integrated with each other. To create a communications interface control centre is particularly effective in minimizing would require hiring a specialist programmer, which disruption from severe weather, including typhoons. would be expensive. Bradbrook points also to Terminal Five at London “That means that there is currently no business case Heathrow Airport, which built in integrated communi­ to support such a move. But in future, service-oriented cation systems between sole customer BA and airport airport architecture will make it easier for the valet operator BAA from the outset. However, Terminal Five parking service and the private business lounge to work is unusual, having been built for a single carrier, and together to transfer information about their common may not be the easiest business model for other air­- X Airports are client to work seamlessly together.” ports to adopt. introducing There are signs already that airports are moving Streamlined services will also accelerate a trend that differentiated services such as towards a more joined-up service for premium-paying is already shaping many of the world’s airports; the Amsterdam customers. In the Netherlands, Amsterdam Schiphol widening service gap between low-cost carrier no-frills Schiphol’s Privium. Airport runs a frequent-flyer service known as the Privium Programme. For €185 ($260) a year, full privi­ leges include priority parking, a private club lounge and a membership card that incorporates iris scanning technology. The cards offer fast-track crossing to members at every border post in the Netherlands. In future, airports will integrate their control centres, bringing together airside and landside and terminal operations. Such systems will streamline airport management, airlines, handling agents and air traffic control. Coordinated communication will speed up flows of information and aim to shorten the command structure. “Often,” Bradbrook says, “it’s the human element that weakens the command chain.” One airport moving towards such streamlined communications is Hong Kong International, which operates extensive RFID systems in areas including

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 223 Tomorrow’s Airports

find ways to pass these on to the customer in the form of optional services.” Passengers who can’t or won’t pay premium charges for services such as valet parking, priority screening, boarding and baggage will have to do more for them­ selves in future. In tomorrow’s airports, passengers will not nec­ essarily have to turn up at the airport three hours early to navigate check-in queues, customs and immigration and security. But passengers will have to take more responsibility for ensuring that their flight will be seamless. Airports want to automate as many pro­ cedures as possible, to strip out costs, but also to iron out delays and improve efficiency. V In future, the passenger will complete advance Trialling GBAS at Sydney – GBAS will check-in and baggage drop-off, and pre-order seating become an arrangements and inflight meals online before setting integral component of foot in the airport. “Passengers will need to be more Australia’s next- disciplined to work with tighter time margins,” generation, Bradbrook says. satellite-based air navigation system. Security procedures will change too. In future, there will be fewer random security and customs services and paid-for premium services. Increasingly, checks. Instead, new security screening technology a two-tier passenger system is emerging, in which will use intelligence to generate individual risk assess­ X customers get what they are willing to pay for. ments. This may well determine whether or not a Testing of EGNOS is underway and “In future, we will see a move towards premium passenger is stopped and searched while passing commercial services airport services for paying customers, including things through the airport. should be using the like priority security channels,” Bradbrook says. “Airlines system by the end of 2011. continue to strip out costs from their operations and to n Smarter moves New technology will change airside operations too. The future is in satellite-based navigation systems. These will benefit small airports and those that have to battle bad weather in particular, says ACI Director of Safety, Technical and Administration, David Gamper. Satellite navigation can provide the safety benefit of precision approach to runways that do not have an ILS, at lesser cost and with greater flexibility than ILS. “Munich and Sydney were early experimenters with ground-based augmentation of satellite navigation,” Gamper says. “Such systems will be expensive, but many airports are already putting together transition plans. They will recover the costs of setting up satellite systems through landing charges to the airlines.”

224 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Tomorrow’s Airports

European Union Member States are working together on the European Geostationary Navigation Overlay Service (EGNOS), which aims to improve the reliability and accuracy of existing global navigation satellite systems. After nearly six years of trials, the system won certification in March this year. Commercial service is now being tested, and should be available by year-end. Japan and North America have set up similar services. Individual airports, meanwhile, are moving towards more sophisicated advanced surface movement guidance, control and surveillance (A-SMGCS) systems. Advances in technology will improve airside safety. Likely future developments include universal adoption of cockpits fitted with moving maps and other measures to ensure safe positioning of aircraft. Long-term, airlines billion a year more on ATM than other world regions. Z A-SMGCS systems and ATC may introduce fully automated systems to “ACDM will help airports to manage passenger flows will further guide aircraft while taxiing. and constraints on gate allocations,” Gamper says. “It improve safety. “These new systems will improve levels of safety,” allocates aircraft slots, improves planning of slots and Gamper says. “Moving map technology is not yet fully creates automated gate plans under a single system... mature, although it is undergoing trials through the FAA ACDM is especially promising for airports that find it in the United States. It will be possible, in many cases, to difficult to manage their capacity. retro-fit such systems into older aircraft. New aircraft will “It is difficult, financially and politically, to expand X adopt new technologies as they come to market. airports and particularly to build new runways. And so As part of the Single European “However, airlines and airports have yet to agree ACDM will help airports to maximize the capacity they Sky programme that the industry needs the newest surface guidance have. The challenge is that all the forecasts predict Eurocontrol aims to strip out costs control systems and – more importantly – they need to increased capacity in the air: the question is how to through better agree who should pay for it. The economic downturn match that with new capacity on the ground. efficiency. has affected take-up for new technologies. Airlines have been hit particularly hard by the downturn and have less money available for long-term investment as fuel price increases eat into their profit margins.” Region by region, airports are also looking to set up integrated air traffic management (ATM) systems. Airport collaborative decision-making (ACDM) systems aim to create en-route to en-route control, maximizing capacity by actively managing departure and arrival times to improve planning of slots and create optimal flight plans. Europe’s ATM systems handle around 26,000 flights a day, but this is expected to double by the end of the decade. As part of the Single European Sky programme Eurocontrol aims to strip out costs through better efficiency: analysts estimate that Europe spends over $4

AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS 225 Tomorrow’s Airports

“ACDM systems will deliver cost savings for airlines, of North America and Europe to the developing econo­ in terms of improved turnaround. But they will also mies of Asia, the Middle East, Africa and Latin America. offer huge savings for airports, slowing the need to Growth across the developing world is creating a new build new terminals and other capacity.” middle class hungry for international travel, whether for Other technical advances will improve airfield safety. business or for holidays. Vancouver Airport and London Heathrow have been early At the same time, demographic factors will see adopters of automated systems to detect foreign object growth in older travellers from North America and debris (FOD) on runways. These use precision scans that Europe, while the continued expansion of low-cost can detect and identify stray objects and judge what risk carriers will open up travel to those who could not they present. Most airports still detect foreign objects afford it before. In future, airports will need to cater manually, and have to shut down their runways several to a greater range of ages, ethnic backgrounds and times a day so that inspections can take place. income requirements. US researchers are developing radar systems to “In the past, only the middle and upper classes were detect birds in the vicinity of airports and flight paths, able to travel,” Schimm says. “Now, cheaper travel has while around 40 US airports are using new runway end expanded the income spectrum of pass­engers. Not every arrestor systems. ICAO looks set to approve the tech­ passenger in future will be looking to buy a $5,000 nology this year, Gamper says, as it has already watch in the duty free shop. Some may want little more “achieved half a dozen saves”. than a cheap snack before boarding the plane. “Airports are very progressive and keen to adopt new “Airports will have to meet the needs of all kinds of things,” he concludes, “but there is always a cost issue. passengers, and that is not easy. They will need to tailor Any new technologies have to be integrated into the air­ their services, from retail to food and beverages, to port’s long-term development plan. New airports are more meet the needs of first-class passengers, business likely to build in the new technology from the outset.” travellers, holiday makers and low income passengers. It will become increasingly tricky for airports to target n Money talks specific travel niches. And costs, of course remain critical. The last two “Instead, airports will need to be flexible to avoid decades have seen airports pour their energies into being vulnerable to changes in any one market segment building up their commercial revenues, as earnings from of the travel market. The airport of the future will need aviation generate a dwindling proportion of revenues. to deal with a diversified customer base.” Looking ahead Andreas Schimm, ACI’s Director of Meanwhile, the airline industry is evolving. Two Economics and Programme Development, believes that decades of mergers, acquisitions and strategic alliances this trend will accelerate in future. mean that fewer, larger players dominate global avia­ “We are seeing a shift away from airlines paying user tion today. Because the surviving airlines command an fees for airport facilities and towards passengers paying ever larger market share, both individually and as mem­ to use airport facilities, effectively subsidizing runway bers of strategic alliances, the balance of power has and airfield operations,” Schimm says. “That means we shifted from airports to carriers. will see a shift away from airlines paying fees that are “An alliance that represents 80-90% of all traffic calculated by weight, instead becoming agents who through a particular airport is an alliance that has collect fees for the airport from the passenger through significant power,” Schimm says. “This makes airports ticketing and other charges.” vulnerable, putting them under ever greater pressure to In future, Schimm believes, airports will also need keep the customer happy or risk that carrier moving to serve a more diverse customer base. The next two away. But with airports ever more vulnerable, it decades will see growth shift from the mature markets becomes harder to plan future growth.

226 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS We’re in it for the long haul Like Airports Council International, Adelaide Airport Limited has enjoyed unprecedented growth in recent years. Since AAL took over operations from the Australian Government, we’ve overseen significant passenger growth, and attracted new domestic and international carriers. Now, just five years since constructing Australia’s most modern and innovative terminal, we’re already expanding further with more car parking and plans to extend the new terminal.

Adelaide Airport in South Australia features modern multi-user integrated facilities and excellent weather characteristics. We have available slots for international traffic to grow our network of non-stop connections to major international hubs.

CONGRATULATIONS TO ACI ON 20 YEARS CHAMPIONING THE AVIATION INDUSTRY

Adelaide

New Carpark and Pedestrian Plaza Tomorrow’s Airports

“As more carriers are taken over or join larger alliances, “That means building residential districts that can they will want to join their partner or parent airline. This attract businesses and services. And this, in turn, is how means airports have to find space for that airline in a airport cities develop. In future, airports must be more particular terminal or check-in zone. That can make life flexible. Changing demands from passengers and from difficult for airports with constraints on space, and the airlines will keep them on their toes. This will change problem will only escalate as alliances further consolidate. the way that airports are designed, financed and built.” Airports will need to be flexible to be able to cope.” New airport construction slowed during the econo­ That said, airports themselves are getting bigger, mic downturn of late 2008-2009. But Schimm argues more complicated, less focused on airside activities, that the scale of growth expected over the next two and are evolving into stand-alone destinations. The decades means that airports must plan ahead, adding biggest gateway airports have become airport cities: capacity before it is needed to avoid congestion later. players such as Atlanta Hartsield, Hong Kong Inter­ “It is ACI’s job to make sure that our members are not national, Amsterdam Schiphol, Seoul Incheon and cautious when it comes to investing in growth,” he says. Frankfurt are centres for global commerce, business “Our forecasts are very optimistic, for freight and for and retail that employ tens of thousands of people passenger growth... Aircraft manufacturers expect the and support growing local communities. size of the world’s fleet to double by 2030. There is a “This is natural evolution, not something that air­ very realistic case for future airport growth and ports will need to enforce,” Schimm says. “It makes expansion now. We cannot wait for the demand to sense for airport cities to evolve, because an airport is a arrive: airports need to anticipate growth and build crossroads that brings together many different ways of ahead to optimize their growth.” life and business requirements. Modern life is increas­ ingly concentrated around airports, so it makes sense to Karen Thomas is a freelance journalist who writes for a wrap business life around those airports. range of international transport and business publications.

V The biggest gateway airports such as Atlanta have become airport cities.

228 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Minneapolis-St. Paul International Airport

Minneapolis-St. Paul International is the airport noise mitigation programmes in New cargo and aircraft de-icing facilities 15th busiest airport in North America the world, providing noise insulation for as well as storm water retention ponds and the second busiest domestic hub homes well beyond the federal standard. aimed at reducing environmental for . The airport is served A $3.2 billion expansion programme impacts on the nearby Minnesota and by nearly every major carrier, with direct was recently completed at MSP, Mississippi rivers were also developed. service to 135 domestic and enhancing virtually every aspect of the Located in the heart of the Twin international markets. MSP is among the facility. A new, fourth runway, four new Cities metropolitan area, MSP most efficiently operated large US parking ramps, improved roadway International is a 15-minute drive from airports, with a cost per enplanement systems, and new car rental and transit downtown Minneapolis and downtown among the lower third of large hub facilities – including connections to St. Paul and five minutes from the Mall airports, providing a competitive edge in downtown Minneapolis and the Mall of of America, the nation’s largest indoor attracting and maintaining air service. America by light rail – add to the shopping, dining and entertainment An award-winning concessions airport’s efficiency and accessibility. experience. For more information, visit programme features more than 100 Improvements also included a new www.mspairport.com, download the restaurants, shops and service providers Terminal 2-Humphrey and expanded mobile app goHow Airport on your dedicated to meeting a wide variety of Terminal 1-Lindbergh, providing smartphone, or follow us at www.twitter. traveller needs. In addition, the airport comfortable, spacious, modern facilities com/mspairport or www.facebook.com/ administers one of the most extensive for airline operations and travellers alike. mspairport.

Congratulations to Airports Council International for

of Global Aviation Leadership

1513_MAC_20thAnn_Ad_148mmx210mm_K2.indd 1 5/12/11 1:29 PM Acknowledgements

For ACI: The Airports of ACI World’s New Host City: Mentzos/Wunderman/Lufthansa (127 lower), Nancy Gautier, Director Communications Aéroports de Montréal. Avinor AS (128), Fraport AG (129), Aéroports de Paris (130), Schiphol Group (131). Jenny Waddell, Manager Communications Geneva Airport – ACI’s Host for the First For ISC: 20 Years: Geneva Airport (56 & 57 upper), Looking to Long-term Uplift: Narita Editor-in-Chief: Mark Blacklock ACI World (57 lower). International Airport Corporation (134), Hong Kong Air Cargo terminals Ltd (135), FedEx Copy & Picture Editor: Adrian Giddings ACI – Dedicated to Airport Safety: Narita (136), Fraport AG (137), Lynxs Group LLC (138 Publisher: Nigel Ruddin International Airport Corporation (60), CANSO upper), Kenya Airports Authority (138 lower). Publications Director: Robert Miskin (61), Copenhagen Airports A/S (62 upper), Finance Director: Yvonne O’Donnell ACI World (62 lower), Airports Company South The World Business Partners Programme: SITA Finance Assistants: Maria Picardo, Anita Africa (63 upper), Port Authority of New York & (140), British Airways plc/Newscast (141). d’Souza New Jersey (63 lower), Dubai Airports (64), ACI Africa Intensifies its Efforts: Airports Senior Consultants: Derek Armandias, Jeffrey Greater Toronto Airports Authority (65). Company South Africa (148 upper), Andreas Fearnside, Michael Gaskell, Karin Hawksley, APEX Focuses on Runway Safety: Houston Meier/Reuters/Corbis (149 lower), ACI William Innes, John Taylor Airport System (68), ACI World (69 upper), Africa (149). Art and Design Director: Michael Morey EASAT Antennas Ltd (69 lower), Aeroportos da Cairo Redevelops: Cairo Airport Company. Printed by: Buxton Press Ltd Madeira (70), Agência Brasil [CC BY 2.5 Brazil] A New Airport for Durban: Airports Company (72), Denver International Airport (73). ACI and ISC would like to express their thanks South Africa. to all those who helped in the preparation of Twenty Years of Airport Security: Rapiscan ACI Fosters Greater Cooperation in Asia-Pacific: this publication. Thanks are also due to the Systems (76 left), L3 Security and Detection Malaysia Airports (158), ACI Asia-Pacific (159). following companies, people and organizations Systems (76 right), Smiths Detection (78), for providing pictures. The credits are listed by Iomniscient (80 main), Daniel Lobo [CC BY 2.0] Haneda Expands into Tokyo Bay: Japan Airport article. Where the pictures for an article came (80 inset), Sydney Airport (82). Terminal Co., Ltd.

from a variety of sources, the appropriate page Developing Airport Service Quality: Malaysia Shanghai goes from Strength to Strength: numbers are given in brackets after each source. Airports (84 & 86), Dubai Airports (85 upper), Shanghai Airport Authority. Cover: ACI, Aéroports de Paris/Philippe Stroppa San Francisco International Airport (85 lower), Dubai International: 50 years of Growth and – Studio Pons, CEIA SpA, Changi Airport Group, Incheon International Airport Company (88), Vision: Dubai Airports. Fraport AG. Dubai Airports (89 upper left), Indianapolis ACI Europe: Aéroports de Paris. Airport Authority (89 upper right), Malta Messages from the Chair and Director General: International Airport plc (89 middle left), An Evolving Role for ACI Europe: Schiphol Sydney Airport (8), ACI (9, 10 & 11 lower), (89 middle right), Airports Company South Group (178 upper), ACI Europe (178 lower), Narita International Airport Corporation Africa (89 lower). Fraport AG (179). (11 upper). Developing New Revenue Streams: Sydney Record Growth for Munich: Flughafen The Voice of the World’s Airports: ACI-NA Airport (92 & 98), Shanghai Airport Authority München GmbH. (14 left), ACI World (14 right, 23 lower right, (93), Aéroports de Paris/Emile Luider − 24 upper right, 27 lower, 29, 30 & 31), Hong Madrid: Prepared for the Future: Aena. La Company (94 left), San Francisco Inter­ Kong International Airport (15 upper), Great Opportunities and Challenges for ACI- national Airport (94 right), Fraport AG (96), Hartsfield-Jackson Atlanta International Airport LAC: Corporación Quiport SA (192 upper), TAV Airports Holding (99). (15 lower), Kansai International Airport (16 ACI-LAC: (192 lower & 193). left), Denver International Airport (16 right), Airports and the Environment – A Sustainable A Successful Redevelopment for Mexico City: Espen Solli/Oslo Lufthavn AS (17 left), General Approach: Port of Seattle (102), Fraport AG Aeropuerto Internacional de la Ciudad de Authority of Civil Aviation, Saudi Arabia (103 upper), East Midlands International México. (17 right), Incheon International Airport Airport (103 lower), San Francisco International Corporation (18 left), Central Japan Inter­ Airport (104), Malaysia Airports (105), A New Modern Airport in the Andes: national Airport (18 right), Airports of Thailand Vancouver Airport Authority (106), British Corporación Quiport SA. (19 left), TAV Airports Holding (19 right), Airways plc/Newscast (108). Facing the Challenge of Growth at São Paulo ICAO (22 upper), Los Angeles World Airports The ACI Global Training Programme: Aéroports Guarulhos: Infraero. (22 lower), Tampa International Airport de Paris/Philippe Stroppa – Studio Pons (110), The Perspective from North America: ACI-NA. (23 upper & middle), Lim Hock San (24 upper Fraport AG (111), ACI World (112 & 119 upper Redeveloping New York JFK: Port Authority of left), Changi Airport Group (24 lower), left), Tocumen International Airport (119 upper New York & New Jersey. Alexander Strahl (25), Aéroports de Montréal right), Athens International Airport (26 left), Copenhagen Airports A/S (26 right), (119 middle), Airports Authority of Trinidad Denver and ACI – A Partnership for Success: Sharjah Airport Authority (27 upper), Paul B. and Tobago (119 lower), TAV (122 upper left), Denver International Airport. Gaines (28 left), Jack F. Moffatt (28 right). Fraport AG (122 upper right), Airports Forecasting Future Traffic Trends: Nippon Cargo Messages from ICAO, IATA, CANSO, IFALPA and Company South Africa (122 middle), Gulf Airlines. ATAG: ICAO (34 & 35), IATA (36), Kansai Centre for Aviation Studies (122 lower), Dubai Tomorrow’s Airports: Kenya Airports Authority International Airport (37), CANSO (40 & 41), Airports (123 upper left), Incheon International (222), BAA plc (223 upper), Schiphol Group IFALPA (43), ATAG (46 & 47). Airport Company (123 upper right), GMR (223 lower), Airservices Australia (224 upper & Aviation Academy (123 lower left), Malaysia ACI Move Confirms Montreal as the World 225 upper), Direction générale de l’Aviation Air[ports (123 lower right). Capital of Civil Aviation: Montréal International. civile, France (224), Eurocontrol (225 lower), How the Intelligent Airport Will Manage Flickr User: Doc Searls [CC BY 2.0] (228). Disruption: SITA (126 & 127 upper), Dominik

230 AIRPORTS COUNCIL INTERNATIONAL–CELEBRATING 20 YEARS Libreville airport: a gateway to the world

Libreville, the capital of Gabon, has had an international airport since the 1950s. Successive upgrades have allowed for the reception of all types of aircraft with adaptations required to accommodate very large aircraft (Boeing 747s) dating from the end of the 1960s. Airline navigation and landing equipment conform to international specifications, allowing access to the airport in all weathers. The present terminal dates back to 1991 and is built to receive several million passengers a year. Automated fingers allow for direct access from planes to the lounge area. 1998), con­struction of two aircraft program of modernization and capacity In 22 years the main investments hangars (1995 and 1997) and the building of the Libreville airport, and were: the pass­enger terminal (1991), the rehabilitation of all facilities from continue with the installation of two resurfacing of the runway (1998), work 2006. These invest­ments have been new roundabouts, new parking, and on aircraft parking (1989, 1991 and established under the invest­ment police accommodation. Mumbai International Airport Pvt. Ltd. (MIAL)

Mumbai International Airport Pvt. Ltd. airside enhancements include the “Best Airport in India” award instituted (MIAL), a joint venture between the commissioning of new taxiways and by the Air Passengers Association of GVK-led consortium (74%) and Airports aprons, reconstruction of the runway India, consecutively in both 2007 and Authority of India (26%), was awarded intersection and the reconstruction of 2008. CSIA is also the first airport in the mandate of modernizing and both the main runway 09/27 and the India to certify to International upgrading Mumbai’s Chhatrapati Shivaji secondary runway 14/32. This has lead Standards for Passenger Complaint International Airport (CSIA) in February to a considerable reduction in runway Handling and has received the ISO 2006. GVK currently has a shareholding occupancy time for aircraft landing and 10002:2004 Certification. Additionally of 50.3% in MIAL. taking off, thereby increasing the CSIA’s proposed Air Traffic Control CSIA is one of India’s busiest airports efficiency of runway operations. Tower designed by global architectural having recorded passenger traffic of 29.1 With an ongoing focus on passenger firm, HOK International Limited was million in 2010-11, along with cargo convenience and comfort in the long conferred the prestigious “Autodesk traffic of 670,235 tonnes. term, MIAL introduced a number of Hong Kong Building Information MIAL is currently implementing a changes in the last four years. Some of Modelling (BIM) Award 2009”. CSIA master plan that has been designed to these include a world-class duty-free was rated the second best airport have an integrated passenger terminal at area at the international terminal, a worldwide in the 15-25 million Sahar with state-of-the-art infrastructure variety of food and beverage and passengers per annum category for the and facilities to cater to passenger traffic wellness facilities at both the inter­ year 2010 in the ASQ (Airport Service of 40 million per annum. national and domestic terminals, a Quality) survey carried out by Airports MIAL’s vision is to transform CSIA website with real-time updates on flight Council International . It was also into one of the world’s best airports that schedules, entertainment facilities at the recently voted the “Best Brown Field consistently delights customers and to international terminal, faster immi­ Airport in Public-Private Partnership” for be the pride of Mumbai. For this gration, a monthly magazine for the year 2009 in a survey conducted by purpose, MIAL has engaged well-known passengers called MUMBAI the Air Passengers Association of India international experts in airport design TOUCHDOWN, efficient kerbside jointly with the Consumers Association and operations. management and better streamlining of of India. The transformation of CSIA is a transport facilities outside the terminals. With an objective of giving CSIA a unique infrastructural project, unlike MIAL also initiated the rollout of state- unique identity, MIAL has designed a any other airport development project. of-the-art technology to improve new logo for the airport. Derived from Since taking over operations, MIAL has operational efficiency. the shape of a peacock feather into brought about significant improvements In the last four years, MIAL has which the acronym ‘CSIA’ is woven in the operations of the airport. Some of received international and national seamlessly, the logo captures three the key highlights include the recognition for its efforts. CSIA is the essential attributes: Pride in India, refurbishment of domestic terminals 1A first international airport to be conferred People and Service and Global & 1B, international terminals 2B & 2C with the 2008 Frost & Sullivan Standards. This is the first time that an and the opening of a brand new Aeronautical Excellence “Airport of the airport in India has been given an domestic terminal 1C. Some significant Year” Award. It has also received the identity of its own.