FIXED LINE | PRICE GUIDE FIXED LINE | PRICE GUIDE

Rental Pricing Line Rental Call features Per month, per line (or channel) Connection Rental type Charge Feature Charge Monthly Rental Anonymous call rejection - - £2.99 Standard line rental £14.99 standard line Premium main auxiliary line £14.99 Anonymous call rejection - £75.00 £2.99 Premium auxiliary line £14.99 premium main ISDN2e standard £14.99 Bypass number - - £1.00 ISDN30 main channel £14.99 note (a) Call barring (118) - by admin DDI £0.33 - £2.99 control Call barring (incoming and - £2.99 Connection Charges outgoing) Supply of new line, per line (or channel) Call barring (international & - £2.99 PRS) - by Admin Control Call barring (PRS) - by admin Analogue lines Charge - £2.99 control Standard line £14.99 Call diversion - by admin Premium main auxiliary line £14.99 £10.00 - control (b) Premium auxiliary line £14.99 Change of admin divert to £5.00 - Standard line - restart £14.99 number Standard line - renumber £14.99 Call diversion (b) - £2.99

ISDN2e lines Charge per channel Call sign - £2.99 Call minder basic - £2.99 ISDN2e standard £240.00 ISDN2e main auxiliary Call waiting - £2.99 £124.50 channel Called party answer - £2.99 ISDN2e auxiliary channel £124.50 Caller redirect (CNI) - one £17.99 - DDI planning char £110.00 month’s service DDI connection £0.75 Caller redirect (CNI) - quarterly - £25.19 ISDN2e renumber per (or part thereof) service £55.00 occasion Choose to refuse - £2.99 ISDN2e renumber per £25.00 Direct connect - £2.99 number Incoming calls barred 1st line £4.99 - ISDN30e lines Charge per channel Incoming calls barred £4.99 - additional line New install — ISDN30e £975.00 Installation per channel £6.50 Nuisance call service £130.00 - DDI planning charge £110.00 Outgoing calls barred £10.00 - DDI connection £0.81 Presentation number (PSTN) £25.00 £2.99 Reminder call pay per use £0.10 - Invoice Options Reminder call - £2.99 Remote call forwarding - note Per month, per line (or channel) £45.00 - (b) Option Charge Ring back - £2.99 E-billing Inclusive Ring back pay per use £0.10 - Paper Billing £5.00 Smart divert £10.00 £3.99 Non-direct debit payment £5.00 Smart divert with bypass £10.00 £3.99 number The combined call barring and - £3.99 bypass number

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Call features (continued)

Connection Feature Charge Monthly Rental Time Related Charges

The combined call diversion - £3.99 All other and bypass number times Three-way-calling - £2.99 except Sundays Normal Sundays and Three-way-calling pay per £0.10 - working day & public public/bank use (Mon—Fri) holidays holidays 1571 Answer service - £2.99 Call-outs to Withheld numbers Inclusive - Per call repair faults out associated £120.00 £150.00 £180.00 (a) This is a separate product but must be associated including with any first hour with either Smart Divert, Call Diversion or Call network, Barring. cabling, dropwire or Time in underground excess of (b) The rental and connection charges for Remote feeds within £60.00 £90.00 £120.00 the first Call Forwarding/Call Diversion are in addition a customer’s hour to all forwarded call charges at the appropriate curtilage dialled rates and are in addition to standard line including the network rental charges. The renter of the service pays the termination Min. appropriate dialled call rates for the diverted leg of point. period 1 hr 1hr 1 hr the call. The caller pays for the call to the number Excludes charge dialled. ISDN30e

Maintenance Options Repair of Faults Per month, per line (or channel) Time Related Charges are raised to cover time spent by Openreach engineers repairing faults where this work is Features not covered, and for providing or rearranging services, Option Charge of service customer-owned wiring or equipment. Care Level 1 - Bronze Included with basic Fault repaired analogue line within 3 Time Related Charges apply where the fault is found working days, not to be with any Openreach service or equipment. Monday - Friday, In particular, this covers situations where no fault is excluding public and bank found, or the fault is found to be on non-Openreach holidays equipment, or due to damage caused by someone at Care Level 2 - Silver Included with Fault repaired the customer’s premises, or due to theft, loss or removal premium analogue within 48 of equipment, or in the case of customer or end user line hours, Monday owned or rented equipment (but not Openreach’s - Saturday, network) faults caused by external or environmental excluding public and bank factors (eg lightning, electrical surges or floods). holidays Care Level 3 - Gold £4.50 Fault repaired Abortive Visit Charges within 24 hours, 7 days a week, Normal All other times Sundays and including public working day except Sun- public/bank Type of repair and bank (Mon—Fri) days & public holidays holidays holidays Care Level 4 - £6.00 Fault repaired Missed Faults Platinum within 6 hours, £120.00 £150.00 £180.00 any time of day, Visit any day of the year Missed NLI (New Line £99.99 £99.99 £99.99 Install)

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Other Charges

Type Charge Unpaid invoice interest If you do not pay all charges by the due date shown on your invoice, we may charge you interest and charge fixed-sum charges (which vary depending on how much you owe us) at the levels set out in the Late Payment of Commercial Debts (Interest) Act 1998 together with our reasonable costs. The interest rate as set by the Act is currently 8% above the Bank of England base rate.

Payment rejection charge £10.00 per rejection*

A 5p connection charge applies all to pence per minute rates, unless stated otherwise. All prices are listed in pence per minute, calls to mobiles will be charged at the original operator rates. Calls will be charged per 60 seconds and rounded up to the nearest penny.

UK Landline (pence per minute) Landline All times Access Charges Local £0.03 Type Charge National £0.03 Service Determined by the provider of the number called Access £0.08 UK Mobile (pence per minute) Mobile All times Vodafone £0.07 Personal Numbers (pence per minute) O2 £0.07 Charge band Daytime Evening Weekend EE £0.07 PN1 23.29 15.52 7.76 Three £0.07 PN2 50.88 50.88 50.88 Other £0.07 PN3 47.54 37.84 37.84 PN4 25.23 25.23 25.23 UK Other Calls (pence per minute) PN5 16.49 16.49 16.49 PN6 19.4 19.4 19.4 Charge band Daytime Evening Weekend PN8 19.37 19.37 19.37 C 12.84 7.43 3.92 PN9 22.79 22.79 22.79 D 16.21 9.55 9.55 PN10 33.96 33.96 33.96 E 4.78 4.78 4.78 PN11 37.83 28.13 28.13 F 29.1 19.39 9.7 PN12 26.2 26.2 26.2 J 31.04 21.33 10.17 PN13 37.83 37.83 37.83 K 36.38 24.25 12.11 PN14 28.62 28.62 28.62 FW1 15.048 15.048 7.341 PN15 12.61 12.61 12.61 FW2 14.25 11.856 6.042 PN16 13.58 13.58 13.58 FW3 15.846 12.654 6.384 PN17 14.55 14.55 14.55 FW4 15.39 9.405 4.709 PN18 15.52 15.52 15.52 FW5 14.364 11.628 6.498 PN19 9.7 9.7 9.7 FW6 12.54 10.032 6.042 PN20 23.29 23.29 23.29 FW7 11.97 11.97 11.97 PN21 39.9 39.9 39.9 FW8 18.24 14.25 6.042 PN22 10.1 10.1 10.1 FW9 15.96 15.96 15.96 FW10 9.543 9.543 9.543 FW11 13.2 13.2 13.2 FW12 13.2 13.2 13.2 G6 5.105 5.105 5.105 G21 4.992 2.039 1.2

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NGCS (pence per minute)

Calls charged by time duration Calls charged by time duration

Name PPM Name PPM NGCS 1 0.00 NGCS 41 166.67 NGCS 2 0.83 NGCS 42 183.33 NGCS 3 1.66 NGCS 43 208.33 NGCS 4 2.50 NGCS 44 250.00 NGCS 5 3.33 NGCS 45 300.00 NGCS 6 4.16 NGCS 81 15.00 NGCS 7 5.00 NGCS 82 18.33 NGCS 8 5.83 NGCS 83 291.67 NGCS 9 6.66 NGCS 10 7.50 Calls charged by fixed fee and time duration NGCS 11 8.33 (from the start of the call) NGCS 12 9.17 Charge Band Connection Charge PPM NGCS 13 10.00 NGCS 66 64.17 129.17 NGCS 14 10.83 NGCS 67 66.67 20.83 NGCS 15 12.50 NGCS 68 332.50 115.83 NGCS 16 16.66 NGCS 69 415.83 112.50 NGCS 17 20.83 NGCS 84 208.30 62.50 NGCS 18 25.00 NGCS 85 216.60 82.50 NGCS 19 29.17 NGCS 86 229.10 65.00 NGCS 20 30.00 NGCS 21 33.33 Calls charged by fixed fee NGCS 22 37.50 Charge Band Pence per call NGCS 23 38.33 NGCS 24 41.66 NGCS 46 4.17 NGCS 25 45.83 NGCS 47 8.33 NGCS 26 50.00 NGCS 48 12.50 NGCS 27 54.17 NGCS 49 20.83 NGCS 28 58.33 NGCS 50 25.00 NGCS 29 62.50 NGCS 51 29.17 NGCS 30 66.66 NGCS 52 33.33 NGCS 31 75.00 NGCS 53 40.00 NGCS 32 79.17 NGCS 54 41.66 NGCS 33 82.50 NGCS 55 58.33 NGCS 34 83.33 NGCS 56 62.50 NGCS 35 91.67 NGCS 57 83.33 NGCS 36 100.00 NGCS 58 120.83 NGCS 37 120.83 NGCS 59 125.00 NGCS 38 125.00 NGCS 60 166.66 NGCS 39 129.17 NGCS 61 208.33 NGCS 40 150.00 NGCS 62 250.00 NGCS 63 333.33 NGCS 64 416.67 NGCS 65 500.00

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Calls charged by fixed fee and timed duration (where the fixed fee is the charge for the first 60 seconds of the call, or part thereof and the duration charge applies following the first 60 seconds)

Charge Band Connection Charge PPM

NGCS 70 458.30 229.17 NGCS 71 478.30 249.17 NGCS 72 581.60 290.83 NGCS 73 0.00 208.33 NGCS 74 4.10 4.17 NGCS 75 8.30 8.33 NGCS 76 33.30 33.33 NGCS 77 58.30 58.33 NGCS 78 125.00 125.00 NGCS 79 166.60 166.67 NGCS 80 370.80 214.17 NGCS 87 748.30 374.17 NGCS 88 831.60 415.83 NGCS 89 998.30 499.17 NGCS 90 1165.00 582.50 NGCS 91 1331.60 665.83 NGCS 92 5.80 5.83 NGCS 93 10.80 10.83 NGCS 94 66.60 66.67 NGCS 95 83.30 83.33 NGCS 96 250.00 250.00 NGCS 97 300.00 41.66 NGCS 98 300.00 125.00 NGCS 99 300.00 166.66 NGCS 100 300.00 300.00

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International Price Destination Landline Mobile Cape Verde Island 135 150 All rates are pence per minute Cayman Islands 70 85 Destination Landline Mobile Central African Republic 135 150 Afghanistan 135 150 Chad 135 150 Albania 55 70 Chatham Islands 30 45 Algeria 55 70 Chile 105 120 American Samoa 185 200 China 75 90 Andorra 55 70 Christmas Island 135 150 Angola 135 150 Cocos Island 135 150 Anguilla 70 85 Columbia 135 150 Antarctic Territories 135 150 Comoros 135 150 Antigua & Barbuda 70 85 Congo 135 150 Argentina 105 120 Cook Islands 135 150 Armenia 85 100 Costa Rica 135 150 Aruba 85 100 Croatia 75 90 Ascension Island 135 150 Cuba 135 150 Australia 45 60 Cyprus North 55 70 Austria 25 40 Cyprus South 30 45 Azerbaijan 75 90 Czech Republic 30 45 Azores 30 45 Denmark 25 40 Bahamas 70 85 Diego Garcia 150 165 Bahrain 85 100 Djibouti 135 150 Bangladesh 55 70 Dominica 70 85 Barbados 70 85 Dominican Republic 70 85 Belarus 75 90 DR Congo 135 150 Belgium 25 40 East Timor 135 150 Belize 135 150 Ecuador 135 150 Benin 135 150 Egypt 105 120 Bermuda 70 85 El Salvador 105 120 Bhutan 135 150 Emsat 380 395 Bolivia 135 150 Equatorial Guinea 135 150 Bosnia & Herzegovina 135 150 Eritrea 135 150 Botswana 105 120 Estonia 75 90 Brazil 45 60 Ethiopia 135 150 British Virgin Islands 70 85 Euro Sat 195 210 Brunei 105 120 Faroe Islands 30 45 Bulgaria 55 70 Falkland Islands 135 150 Burkina Faso 135 150 Fiji 135 150 Burundi 135 150 Finland 25 40 Cambodia 135 150 France 25 40 Cameroon 105 120 French Guiana 135 150 Canada 20 35 French Polynesia 135 150 Canary Islands 30 45 Gabon 135 150

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Destination Landline Mobile Destination Landline Mobile Gambia 135 150 Kuwait 85 100 French Polynesia 135 150 Kyrgyzstan 85 100 Gabon 135 150 Laos 135 150 Gambia 135 150 Latvia 55 70 Georgia 85 100 Lebanon 105 120 Germany 25 40 Lesotho 135 150 Ghana 105 120 Liberia 105 120 Gibraltar 30 45 Libya 55 70 Global Satellite-Thuraya 415 430 Liechtenstein 55 70 Greece 25 40 Lithuania 55 70 Greenland 135 150 Luxembourg 25 40 Grenada 70 85 Macao 105 120 Guadeloupe 70 85 Macedonia 55 70 Guam 135 150 Madagascar 135 150 Guantanamo Bay 135 150 Malawi 105 120 Guatemala 105 120 Malaysia 45 60 Guinea 135 150 Maldives 135 150 Guyana 135 150 Mali 135 150 Haiti 135 150 Malta 30 45 Honduras 105 120 Marshall Islands 135 150 Hong Kong 45 60 Martinique 70 85 Hungary 30 45 Mauritania 135 150 Iceland 55 70 Mauritius 135 150 India 55 70 Mayotte 135 150 Indonesia 85 100 Mexico 45 60 Inmarsat B Maritime 345 360 Micronesia 135 150 Inmarsat Mini M 100 115 Midway Islands 135 150 Iran 105 120 Moldova 135 150 Iraq 105 120 Monaco 30 45 Ireland 15 30 Mongolia 135 150 Iridium 8817 445 460 Montserrat 70 85 Israel 45 60 Morocco 55 70 Italy 25 40 Mozambique 135 150 Ivory Coast 105 120 Myanmar 135 150 Jamaica 70 85 Namibia 135 150 Japan 45 60 Nauru 135 150 Jordan 105 120 Nepal 105 120 Kazakhstan 85 100 Netherlands 25 40 Kenya 105 120 New Caledonia 135 150 Kiribati 135 150 New Zealand 45 60 Korea North 135 150 Nicaragua 105 120 Korea South 85 100 Niger 135 150 Kosovo 35 50 Nigeria 85 100

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Destination Landline Mobile Destination Landline Mobile Niue 135 150 Sudan 105 120 Norfolk Islands 135 150 Suriname 135 150 Northern Marianas 135 150 Swaziland 135 150 Norway 25 40 Sweden 25 40 Oman 85 100 Switzerland 25 40 Pakistan 55 70 Syria 105 120 Palau 135 150 Taiwan 85 100 Palestine 45 60 Tajikistan 135 150 Panama 105 120 Tanzania 105 120 Papua New Guinea 135 150 Thailand 85 100 Paraguay 105 120 Togo 135 150 Peru 105 120 Tokelau 135 150 Philippines 85 100 Tonga 135 150 Poland 30 45 Trinidad & Tobago 70 85 Portugal 30 45 Tunisia 55 70 Puerto Rico 70 85 Turkey 55 70 Qatar 85 100 Turkmenistan 85 100 Reunion Island 135 150 Turks & Caicos Island 65 80 Romania 55 70 Tuvalu 135 150 Russia 55 70 Uganda 105 120 Rwanda 135 150 Ukraine 85 100 San Marino 30 45 United Arab Emirates 85 100 Sao Tome & Principe 185 200 Uruguay 105 120 Saudi Arabia 85 100 USA 20 35 Senegal 105 120 USA Toll Free 10 25 Serbia 55 70 Uzbekistan 85 100 Seychelles 105 120 Vanuatu 185 200 Sierra Leone 105 120 Venezuela 105 120 Singapore 45 60 Vietnam 135 150 Slovaki 30 45 Virgin Islands-US 70 85 Slovenia 55 70 Western Samoa 135 150 Solomon Islands 135 150 Yemen 135 150 Somalia 135 Zambia 105 120 South Africa 45 60 Zimbabwe 105 120 South Sudan 105 120 Spain 25 40 International Discount Plan Sri Lanka 105 120 Discount Plan Charge (monthly) St. Helena 135 150 Euro - 25% discount on European Zones £2.99 St. Kitts & Nevis 70 85 North America - 25% discount on European St. Lucia 70 85 Zones, USA & Canada £4.99 St. Pierre 135 150 Global - 25% discount on all countries £9.99

St. Vincent’s 70 85

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Antime UK Call Bundles

Bundle Charge (monthly) Voice 250 £5.95 Voice 500 £9.95 Voice 1000 £17.95 Voice 1500 £24.95 Voice 2000 £32.95 Voice 2500 £39.95 Voice 3000 £46.95 Voice 3500 £53.95 Voice 4000 £59.95 Voice 5000 £74.95 Voice 6000 £89.95 Voice 8000 £119.95 Voice 10000 £149.95

Termination Fees

Termination fees are calculated by multiplying the cost of line rental by the remaining months on your contract.

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Broadband Broadband Packages Speeds Charge (monthly) ADSL - 16MB/64KB £14.95 ADSL - 24MB £14.95 FTTC - 40/10MB £33.95 FTTC - 80/20MB £37.95

Services Service Charge Essentials wireless router £3 per month Enterprise wireless router £5 per month Static IP address £5 per month Moving broadband to a different telephone line £50.00 Broadband reconnection £50.00 Abortive end user site visit £85.00 Engineer visit £140.00

Legacy Call Recording Options

Call Recording 900 Meg Horizon Call Recording Storage Rental £25.00

Call Recording 1800 Meg Horizon Call Recording Storage Rental £35.00

Call Recording 3600 Meg Horizon Call Recording Storage Rental £50.00

Call Recording 9000 Meg Horizon Call Recording Storage Rental £75.00

Call Recording 18000 Meg Horizon Call Recording Storage Rental £125.00

Call Recording 45000 Meg Horizon Call Recording Storage Rental £195.00

Call Recording 90000 Meg Horizon Call Recording Storage Rental £295.00

Call Recording 180000 Meg Horizon Call Recording Storage Rental £595.00

Call Recording 360000 Meg Horizon Call Recording Storage Rental £895.00 Hardware

Horizon - Handset - Connection £93.20 Cisco SPA 504 Cisco SPA 504 Horizon - Handset - Connection £51.00 Cisco SPA 122 Cisco SPA 122 Horizon - Handset - Connection £61.60 Polycom VVX 201 Polycom VVX 201 Horizon - Handset - Connection £84.70 Polycom VVX 310 Polycom VVX 310 Horizon - Handset - Connection £115.00 Polycom VVX 410/411 Polycom VVX 410/411 Horizon - Handset - Connection £145.20 Polycom VVX 500 Polycom VVX 500 Horizon - Handset - Connection £187.60 Polycom VVX 600 Polycom VVX 600 Horizon - Handset - Polycom VVX Colour Expansion Polycom VVX Colour Connection £163.40 Module Expansion Module Horizon - Handset - Polycom VVX Monochrome Polycom VVX Mono Connection £78.70 Expansion Module Expansion Module

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Packages

Premium subscription without Horizon Premium Rental £19.95 Gamma voice-enabled access Premium subscription with Horizon Premium Rental £17.95 Gamma voice-enabled access

Delivery

1 to 10 phones Horizon - Delivery band 1 Connection £15.00

11 to 30 phones Horizon - Delivery band 2 Connection £30.00

31 to 50 phones Horizon - Delivery band 3 Connection £35.00

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