BT Group plc Investor meeting slide pack August/September 2021

1 Contents

Overview and Strategy 3 Global 2322

Consumer 14 Openreach 2726

Enterprise 18 Appendix 3130

2 Overview Consumer Enterprise Global Openreach Appendix and Strategy Overview and Strategy

3 Who we are and what we sell to our customers

BT Group Revenue: £21.4bn EBITDA: £7.4bn Normalised free cash flow: £1.5bn B2C UK B2B Global B2B Fixed Access Network

Divisions Consumer Enterprise Global Openreach

Revenue £9.9bn £5.4bn £3.7bn £5.2bn EBITDA £2.1bn £1.7bn £0.6bn £2.9bn Normalised FCF £1.0bn £1.4bn £0.2bn £0.5bn

Customers UK consumers UK SMEs1, Corporates, Public Multi-National Customers Communications Providers Sector, Communications Providers

Products Mobile, voice lines, broadband, Broadband, networking, voice, Managed network, Fibre and copper broadband, TV, BT Sport mobile, IT services, Ethernet IT services, Security products voice, Ethernet

All FY21 financials; both Revenue and EBITDA adjusted for specific items. 1 Small-medium enterprises

4 Overview Consumer Enterprise Global Openreach Appendix and Strategy Our three-pillar strategy is how we’ll realise our ambition, growing value for all stakeholders

Purpose Why we exist We connect for good

2030 Ambition Who we must become Strategy To be the world’s most trusted How we’ll grow value for all our stakeholders connector of people, devices and machines

Values Looking in Looking out Looking to the future What will guide us Build the Create Lead the way Personal, Simple, Brilliant strongest standout to a bright, foundations customer experiences sustainable future

5 Overview Consumer Enterprise Global Openreach Appendix and Strategy BT – strong market position, uniquely positioned

BT is a clear market leader BT has a portfolio of strong brands

29m 1m+ c.4,000 B2C B2B global customers relationships relationships

Positioned across fixed, mobile and strategic partnerships Multi-channel sales and service

Fixed • Superfast speeds: c.90% coverage infrastructure • Ultrafast speeds: 8m premises passed 100% UK & Ireland Over 500 BT/EE Home Tech Apps: Mobile • Award-winning 4G and 5G network contact centres dual-branded Experts MyBT (2.47m)1 infrastructure • 5G now in 160 towns and cities stores to help install MyEE (3.32m)1 the latest Plusnet Mobile BT technology Business mobile Strategic • Content, technology, device and service partnerships vendors

1 Active base across either web or app as at 31 March 2021

6 Overview Consumer Enterprise Global Openreach Appendix and Strategy Q1 highlights

Q1 FY22 Q1 FY21 Change • Results overall in line with our expectations • Revenue down 3%: – increased revenue in Consumer and Openreach, Adjusted revenue1 £5,070m £5,250m (3)% more than offset by: – ongoing legacy product declines in Enterprise Adjusted EBITDA2 £1,866m £1,813m 3% – prior year divestments and more challenging than expected market conditions in Global’s markets • EBITDA up 3%: Reported profit after tax £2m £448m (100)% – growth in Consumer, Enterprise and Openreach

• Delivered strong cost control across the Group Capital expenditure £1,011m £927m 9% • Strengthened our strategic partnership with Microsoft, excluding spectrum underpinning over £1bn of revenue over the next seven years Normalised free cash flow3 £(43)m £(49)m 12% • Covid-19 bounce-back in the UK

Firmly on track to deliver our outlook for this year and beyond

7 1 Before specific items; 2 Before specific items, share of post tax profits/losses of associates and joint ventures and net non-interest related finance expense 3 Free cash flow after net interest paid and payment of lease liabilities, before pension deficit payments (including the cash tax benefit of pension deficit payments) and specific items Customer facing units summary Revenue1 down 3% EBITDA2 up 3% £m £m 6,000 2,000

(21)% (28)% 5,000

1,500 (5)% +6% 4,000

3,000 1,000 +4%

+1%

2,000

500

1,000 +6% +5%

0 0 Q1 FY21 Q1 FY22 Q1 FY21 Q1 FY22 Openreach Consumer Enterprise Global 8 1 Before specific items. Excludes Intra-group items and Other revenue; 2 Before specific items, share of post tax profits/losses of associates and joint ventures and net non-interest related finance expense. Excludes Other EBITDA Path to growth starts now Growth underpins progressive dividend

Material expansion in NFCF1 post peak network build

Consistent and predictable EBITDA growth from FY22 enhanced by modernisation

Consistent and predictable revenue growth from FY23

1 Normalised free cash flow 9 Overview Consumer Enterprise Global Openreach Appendix and Strategy We’re bringing our unique assets together as the UK’s leading smart network

Today: Tomorrow: One smart network

Fixed Mobile Core Combined networks network Core

Mobile Fixed networks networks

• 25m FTTP by end • 5G coverage >90% • UK’s largest core 2026 by 2028 network • >5m FTTP passed • 4G extra 4,500sq • 5G core network • All IP by end 2025 miles by 2025 control system by ✓Seamless, consistent connectivity • • High 5G speed and 2023 Legacy stop sell to 3m ✓Significantly lower upgrade costs prems April 2022 latency 15-20ms • Distributed network cloud ✓Flexibility through virtualisation

10 Overview Consumer Enterprise Global Openreach Appendix and Strategy BT to increase and accelerate FTTP build to 25m premises by end of 2026

FTTP premises passed (millions) • Record FTTP build of 2m premises in FY21 25.0 25 • Encouraging take up, all major CPs1 now selling FTTP

• Maximises opportunity from cash tax super-deduction and 20 positive outcome of 5G spectrum auction

• Accelerating to peak build of c.4m premises passed per annum 15

• Increased our commercial rural build target to 6.2m premises 3-4m p.a. 10

• Investigating funding of 5m build via JV structure with external 4.6 parties 5 2.6 1.2 0.6 0 2017/18 2018/19 2019/20 2020/21 End of December 2026

1 Communications Provider

11 Overview Consumer Enterprise Global Openreach Appendix and Strategy Modernisation tracking ahead of target

focused on four missions Targets Progress Examples of modernisation so far:

March Reducing by a quarter the number Simplify product March 2025 FY21 2023 portfolio of buildings in which desk-based colleagues are located Annualised gross Transform end-to-end £1.0bn £2.0bn £764m customer journeys savings Migrated the majority of our legacy broadband customers onto our strategic products, closing over half Accelerate of the legacy product variants modernisation of digital Cost to £0.9bn £1.3bn £438m and IT architecture achieve Launched the first digital journeys for our SME customers, who can now order many of our SME Halo Migrate customers from packages online and decommission legacy networks

1 Small-medium enterprise 12 Overview Consumer Enterprise Global Openreach Appendix and Strategy Increasing confidence in our outlook and growth momentum

Adjusted EBITDA1 progression to 2022/23 FY22 outlook £ bn

8.0 Change in adjusted revenue1 Broadly flat

7.5 Adjusted EBITDA1 £7.5bn - 7.7bn 7.0

Capital expenditure c.£4.9bn 6.5

2 6.0 Normalised free cash flow c.£1.1bn – 1.3bn 2019/20 Primarily 2020/21 Covid-19 Legacy Converged 2022/23 actual Covid-19 actual recovery products & other growth outlook impact & MVNO products, cost transformation Dividend 7.7pps

Expect adjusted EBITDA1 of at least £7.9bn in FY23 and sustainable growth thereafter

1 Before specific items 2 After net interest paid and payment of lease liabilities, before pension deficit payments (including the cash tax benefit of pension deficit payments) and specific items 13 Overview Consumer Enterprise Global Openreach Appendix and Strategy Consumer

14 The Consumer Division The UK’s largest fixed and mobile customer base c.8m c.14m >50% Broadband customers PAYM mobile customers Presence in UK households

46% 29% of BT Group revenue1 of BT Group EBITDA1

Access to largest superfast Nationwide Unique platform for Growing marketplace Best 4G and 5G network and FTTP network multi-channel service partnerships platform

Platform transactions

UK’s no.1 c.60% network seven Speeds of up to years in row 900Mbps

No.1 for 5G

2018 2020 run rate 1FY21 15 Overview Consumer Enterprise Global Openreach Appendix and Strategy Leading propositions and capabilities to win in convergence We have a significant We have strong brands and … and we have built the opportunity… propositions capabilities to execute

Data

Channels

Systems

Digital

16 Overview Consumer Enterprise Global Openreach Appendix and Strategy Consumer – Solid start as lockdown restrictions eased

Q1 FY22 Q1 FY21 Change • Revenue up 1%: – retail stores and pubs and clubs reopening driving higher Revenue £2,382m £2,362m 1% direct mobile handset sales and BT Sport revenue, partially offset by the adverse impacts of: EBITDA £523m £501m 4% – Covid-19 and fairness agenda – lower mobile service revenue from ongoing trend towards Retail stores re-opening and evolving our service SIM-only and move away from indirect sales • EBITDA up 4%: – revenue growth, lower indirect commissions and tight cost management, partly offset by: – sports rights rebates recognised in Q1 FY21; substantial majority of sports rights rebates in Q2 FY21 • Fixed and mobile churn near record lows of 0.9% • Launched BT Home Essentials social tariff, available to 4.6m low-income families • Softer retail footfall following most recent store re-openings compared to pre-pandemic levels

17 Enterprise

18 Enterprise overview

Customer numbers, BT revenue and estimated market share of addressable market Revenue in each of our Customer segments

Corporate & SoHo SME BT Ireland Wholesale Public Sector

800k 200k 15k >1k >1k Customers Customers Customers Customers Customers

£0.5 bn £1.1 bn £2.1 bn £0.3 bn £1.5 bn 28% share* 26% share* 16% share* 9% share** 35% share***

Enterprise contributes 23% of BT Group EBITDA and 49% of the cash generated by the trading units Source: 20/21 BT revenues based on 0-5/ 6-249 and 250 + employee split across SoHo, SME and CPS respectively Market share based on 19/20 addressable market (see Appendix) 19 **BT Ireland share based on Ireland B2B domestic market. ***BT Wholesale share market based on fixed market segment. Overview Financials Consumer Enterprise Global Openreach Appendix and Strategy Clear strategy to pivot the business to revenue growth

Growing market, highly relevant services Revenue profile over the medium-term 3 New vertical ‘nascent’ markets • 5G Campus networks, Edge computing, IOT, Strong competitive position, unrivalled Health, Security • Will supplement growth in our Next Gen assets markets to support overall revenue growth

Operational performance stabilising, 2 Next Gen ‘waxing’ markets • Mainly new generations of existing products controllable execution levers such as VoIP, fibre broadband and 5G mobile • Expected to grow at least in lock-step with Refined operating model, sharper segment the decline in Mature/Legacy • Focus on growing share in these markets and commercial focus 1 Mature/Legacy ‘waning’ markets Clear strategy, return to growth • Mature and legacy products such as PSTN, copper landlines/broadband, Ethernet, 4G • Will decline over time as customers move to Next Gen versions

Strong brands and unparalleled Broad portfolio distribution Pivot the Cost Short-term Long-term Partner and leading reach business reduction to capex increase sustainable of choice investment plan to revenue protect to invest in new cash flow growth growth EBITDA growth areas, margins and digitalisation Unmatched invest in sales & simplification depth and reach Wholesaler in network Enterprise of choice infrastructure is uniquely positioned

Overview 20 Financials Consumer Enterprise Global Openreach Appendix and Strategy Enterprise – Strong EBITDA growth driven by lower costs

Q1 FY22 Q1 FY21 Change • Revenue down 5%: – ongoing declines in legacy products and low-margin Revenue £1,287m £1,352m (5)% equipment sales • EBITDA up 6%: EBITDA £429m £406m 6% – strong performance in ESN1 – £10m gain on asset disposal within Wholesale Movement in BT SME NPS5 18 – lower costs including our cost transformation programme 16 • Retail order intake in the quarter £0.7bn, up 43%; wholesale 14 order intake in the quarter £0.1bn, up 28% 12 • Implemented new operating model with a sharper segment 10 and commercial focus 8 – includes the creation of a new business unit dedicated to 6 serving millions of SoHos2 in the UK 4

• Launched the country’s first unbreakable Wi-Fi BT SME NPS Movement 2 • Best-ever NPS3 results for BT and EE brands as voted by SMEs4 0 -2 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 FY19 FY20 FY21 FY22 1 Emergency Services Network; 2 Single/Small office, Home office; 3 4 21 Net Promoter Score; Small-medium enterprise 5 BT SME NPS shows the cumulative movement in our customers’ perception of BT since April 2018. It’s a combined measure of ‘promoters’ minus ‘detractors’ across our business units Global

22 Global – at a glance

Strategy: Drive over-the-top networking and security services, deliver platform-based modular solutions

£3.7bn c.4,000 >180 Partners

Countries we have Revenue Total customers Software, traffic the ability to FY21 served & devices deliver services in

Growth portfolio Customers Flexibility c.3,000 16 DigiCo c.200,000 ThreatCo Data & Protect from Security Insights Security c.200k cyber Operation professionals attacks each Centres (SOCs) month Experience

Ambition: Pivot to our Growth Portfolio, creating standout customer experiences and sustainable, profitable growth

23 Overview Financials Consumer Enterprise Global Openreach Appendix and Strategy Global - aim to pivot to sustainable, profitable growth

Pivot to Growth portfolio Illustrative projection Projected outcomes

5% Legacy 17% Revenue portfolio 20% £ 35%

TIME

Mature 58% portfolio Operating costs 80% £

60% TIME

Growth 25% Capex portfolio £

Revenue Revenue Revenue Free EBITDA ROCE FY21 FY25 FY30 TIME Cashflow

24 Overview Financials Consumer Enterprise Global Openreach Appendix and Strategy Global – Challenging market conditions expected to continue in the first half

Q1 FY22 Q1 FY21 Change • Revenue down 21%: – excluding divestments and FX1, revenue down 12% Revenue £785m £990m (21)% – reflects more challenging than expected market conditions resulting from Covid-19 EBITDA £102m £141m (28)% • EBITDA down 28%: – lower revenue partly offset by lower operating costs from Orders by product group transformation and rigorous cost control 60% – excluding divestments, one-offs and FX, EBITDA down 19% 50% • Challenging market conditions expected to continue in H1 FY22, impacting order intake and trading performance 40%

• Remain confident in Global’s strategy and anticipate markets 30% will show some recovery in the second half of this year 20% • NPS up nearly 40 points to an all-time high in Q1 10% • Continue to drive future-proofed growth product portfolio 0% • Completed the sale of selected business units in Italy in June Q1 Q2 Q3 Q4 Q1 • Invested in Safe Security, a leader in cyber risk quantification FY21 FY22 that reflects our increasing focus on security Growth Mature Legacy

25 1 Foreign Exchange Openreach

26 Openreach – at a glance

• Independent, wholly owned subsidiary of BT Group plc • Maintains and builds an access network between homes and business and exchanges; huge engineering operation • Ofcom regulates more than 90% of Openreach revenue • Commitment to serving more than 600 CPs nationwide on equal access terms • More than 28m premises passed with superfast fibre broadband network, maximising the value of the network • 8m premises passed with ultrafast broadband network, including 5.2m FTTP

27 Overview Consumer Enterprise Global Openreach Appendix and Strategy Openreach – Full Fibre ambition

• Continuing to raise service levels, eliminating failure costs FTTP build rate per quarter Current FTTP footprint Openreach versus major Altnet total2: c.4.3m • Maximising value of the FTTC platform: altnets1

– multi-year offers with volume, mix and forecasting Openreach 555,000 commitments for long-term discounts to drive superfast and ultrafast take-up launched in August 2018 CityFibre 200,000

• Building FTTP infrastructure faster, cheaper and to high Virgin Media 100,000 quality G.Network 40,000 • Published a new long-term FTTP pricing offer for CPs 35,000 • Exceeded target to deliver FTTP to 4.5m premises by March Hyperoptic 2021 and on track for 25m by end of December 2026 Community Fibre 20,000 • Regulatory clarity from WFTMR; allows a fair return on Openreach Virgin Media Others CityFibre investment Hyperoptic G.Network • Increased our commercial rural build target to 6.2m

1 Virgin Media estimated FTTP build is subset of total. Build rate shown is total Lightning (Cable + FTTP), based on recent quarterly build rate. CityFibre estimates based on independent estimates and company comments, adjusted for expected ready-for-service build (gross build is higher). 2 Figures based on company reports and internal estimates. Based on internal tally of known alt-nets. Not necessarily exhaustive, accuracy on best efforts basis

28 Overview Consumer Enterprise Global Openreach Appendix and Strategy Openreach – Driving volumes off copper and onto full-fibre

Q1 FY22 Q1 FY21 Change • Revenue up 5%: – higher rental bases in fibre-enabled products and Ethernet Revenue £1,347m £1,286m 5% – higher provisioning activity following lockdowns due to Covid- 19 in Q1 FY21 EBITDA £773m £729m 6% • EBITDA up 6%: – revenue growth FTTP backlog cleared & now more than 1m premises connected – partly offset by higher repair and provisioning costs, and FTTP premises connected (‘000s premises) investment in people to deliver ever-improving customer 1,200 service and network build 1,000 • Passed 555k premises with FTTP in Q1, total now 5.2m 800 • Continue to drive volumes off copper and onto full-fibre: 600 – new offer published with long-term, competitive FTTP pricing certainty in return for rapid take-up 400

– copper stop-sells live in 14 exchange areas, expanding to 200 almost 300 by April 2022 covering c.3.0m premises 0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 FY19 FY20 FY21 FY22

29 Appendix

30 Focused on consistent and predictable growth in value

Consistent and predictable revenue growth from FY23

Consistent and predictable EBITDA growth from FY22

Material expansion in NFCF

Invest for Support Progressive Maintain strong growth pension fund dividends balance sheet

• FTTP network now covers • Fair and affordable recovery • Suspended final dividend for • Smooth long-dated debt 5m premises plan FY20 and all dividends for maturity profile • Increased rural FTTP target • Asset-backed funding over FY21 • Commitment to BBB+ to 6.2m premises as part of 13 years (£180m p.a.) • Planned reinstatement at through cycle and minimum our programme to reach secured against the EE 7.7pps in FY22 with a BBB credit rating 25m by end of December business progressive dividend policy 2026 • Further payments over 10 beyond this • 5G core network to cover years (£900m p.a. reducing • Interim dividend being fixed over 90% of UK landmass by to £600m p.a. from 1 July at 30% of the prior year’s full 2028 2024) year dividend 1 BT pension scheme 31 Overview Consumer Enterprise Global Openreach Appendix and Strategy Strong cash position and credit ratings confirmed

• Net financial debt £12.5bn at 30 June2021 Movements in financial net debt • Remain well placed for any period of uncertainty in capital £ bn

markets 11.5 • Cash and current investments of £4.7bn at 31 March 2021 and undrawn credit of £2.1bn at 31 March 2021 10.5

• Credit ratings recently confirmed: 9.5 31-Mar-20 Normalised free Specific items, Net pension deficit 31-Mar-21 – Fitch at BBB, Outlook stable cash flow share repurchases, payments and other – Moody’s at Baa2, Outlook negative – S&P Global at BBB, Outlook stable Term debt maturity profile £ bn 10 3.31%

8

6

4 2.23% 2.80% 2 2.33%

0 2021/22 2022/23 2023/24 2024/25 2025/26 After 2026

32 Overview Consumer Enterprise Global Openreach Appendix and Strategy Triennial agreement supported by asset-backed funding

• Funding deficit at 30 June 2020 of £7.98bn 2020 deficit repair plan

• Deficit repair plan consisting of two elements: Cash payments (gross) – £2bn met through an asset backed funding (ABF) 1,200 arrangement, secured against the EE business 1,000

– remainder met over existing 10 year period with annual 800

cash contributions reducing from £900m to £600m from 600 2023/24 £m 400 • New “stabiliser” mechanism reduces risk of future trapped surplus and provides more certainty over how any future 200 deficits will be funded 0 2021 2023 2025 2027 2029 2031 2033 • IAS 19 deficit at 31 March 2021 of £5.1bn, up £0.2bn on H1 Financial year ending 31 March

ABF payments (if BTPS in deficit) Payments to BTPS or co-investment vehicle (option available from 2024) 2017 schedule

33 Overview Consumer Enterprise Global Openreach Appendix and Strategy Capex increase from investments in FTTP and mobile

• Reported capex FY21 £4.2bn, up 6% Capital expenditure1 • Capex components: £m – capacity/network: £2.3bn, up 12% 5,000 – customer driven: £984m, up 1% 4,500 4,000 – systems/IT: £765m, up 1% 3,500 – non-network infrastructure: £149m, down 9% 3,000 2,500 2,000 1,500 1,000 500 0 FY 2018/19 FY 2019/20 FY 2020/21 FY 2021/22

Capacity/Network Customer Driven Systems/IT Non-network infrastructure Outlook

12018/19 and 2019/20 capital expenditures exclude BDUK clawback

34 Overview Consumer Enterprise Global Openreach Appendix and Strategy Our Digital Impact and Sustainability strategy

We’releadingtheway… …toabright,sustainable futureforourstakeholders… …andourbusiness

Buildingdigitalskillshelps • We’ve reached10.1mpeoplein the UK with helpto improvetheir digital Building BT: skillssince2014/15. We’ve now extendedthat target - and aim to reach • better digital 25mpeople by endof March 2026 Grow byenabling more people to useand get more from our lives services • We’ve launched a new partnership with Google to support small • Buildand enhance our reputation with all stakeholders Ourambition: businesses and drive economic recovery for the UK • Developthe tech savvy talent we need now and in the future Reach 25mpeople in theUK with • We continue to support jobseekers to help them find jobs in the digital helpto improve theirdigital skills by • Expandcolleagues’ horizons through volunteering economy end March2026

Championing Takingaresponsible approachtotechhelps • We’ve launched our new responsible tech and human rights strategy, BT: responsible tech and principles and steering group • Support commercial growth and innovation by differentiating existing solutions human rights • We’ve strengthened our human rights governance and due diligence processes, and made progress in our supply chain transparency • Take a leadin future growth areas like connected homes, smart cities, Ourambition: healthcare tech and security • Develop, use,buy andsell technology in We continue to collaborate and learn through partnerships like the • Buildtrust andprotect our reputation asa responsible business away thatbenefits people and Global Network Initiative and the Responsible Business Alliance • Reassure stakeholders that we’re using tech to connect for good minimises harms

Tackling climate change and Leadingeffortstotackle climatechangehelpsBT: • We use 100%renewableelectricity worldwide 2 environmental challenges • Get ahead ofdemands for climateaction from investors, • We’ve reducedthe carbonintensityof our operationsby 57%andcut customers &others Ourambition: supplier emissions by 19% since2016/17 • Grow our business through existing andemerging carbon-reducing Adoptasector-leading approachto climate solutions • We aim to transitionmost of our fleetto electric vehicles by 2030 and are action,with atarget tobecome a netzerocarbon drivingwider actionthrough advocacy&partnerships,like the UK Electric • Reduce risks associated with the impact of climate change emissions business by20451 FleetsCoalition • Attract andretain people who want to work for abusiness that champions sustainability

1 Scopes 1 & 2 plus supply chaingreenhousegases 2 99.9% of the global electricity BT sources is renewable. The remaining 0.1% represents where markets don’t allow due to non-availability of renewable electricity 35 Overview Consumer Enterprise Global Openreach Appendix and Strategy Investor Relations – contact details

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web: www.bt.com/ir Certain information included in this presentation is forward looking and involves risks, assumptions and uncertainties that could cause actual results to differ materially from those expressed or implied by forward looking statements. Forward looking statements cover all matters which are not historical facts and include, without limitation, projections relating to results of operations and financial conditions and BT’s plans and objectives for future operations. Forward looking statements can be identified by the use of forward looking terminology, including terms such as ‘believes’, ‘estimates’, ‘anticipates’, ‘expects’, ‘forecasts’, ‘intends’, ‘plans’, ‘projects’, ‘goal’, ‘target’, ‘aim’, ‘may’, ‘will’, ‘would’, ‘could’ or ‘should’ or, in each case, their negative or other variations or comparable terminology. Forward looking statements in this presentation are not guarantees of future performance. All forward looking statements in this presentation are based upon information known to BT on the date of this presentation. Accordingly, no assurance can be given that any particular expectation will be met and readers are cautioned not to place undue reliance on forward looking statements, which speak only at their respective dates. Additionally, forward looking statements regarding past trends or activities should not be taken as a representation that such trends or activities will continue in the future. Other than in accordance with its legal or regulatory obligations (including under the UK Listing Rules and the Disclosure Guidance and Transparency Rules of the Financial Conduct Authority), BT undertakes no obligation to publicly update or revise any forward looking statement, whether made in this presentation or verbally in connection with it, and as a result of new information, future events or otherwise. Nothing in this presentation shall exclude any liability under applicable laws that cannot be excluded in accordance with such laws.

36 Overview Consumer Enterprise Global Openreach Appendix and Strategy © British Telecommunications plc 2021