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P@89Ãty‚Ihyãp‚ Sr…R Prã‚ ‡Ryrp‚€€ˆ Vph‡V‚ †Ãƒ‚Yvp'ãs‚…ÇUr Qvtv 2(&'ÃJOREDOÃFRQIHUHQFHÃRQ WHOHFRPPXQLFDWLRQVÃSROLF\ÃIRUÃWKH GLJLWDOÃHFRQRP\ Competition and an incumbent operator John Butler January 2002 British Telecommunications’ experience of telecommunications liberalisation as an incumbent operator Agenda — BT and the UK telecommunications market - basic facts — Practical tasks for an incumbent facing competition — Effects of competition on BT © Copyright 2002 BT Group plc BT and the UK telecommunications market - basic facts The UK - some facts and figures Area 244 820 km2 Coastline 12 500 km Population 60 million Life expectancy 78 years GDP $1.36 x 109 GDP/head (2000) $22 800 GDP on telecommunications 2.5% Source US CIA © Copyright 2002 BT Group plc History of UK fixed telecommunications 1969 Post Office ceased to be government department 1981 BT separated from Post Office 1983 Mercury Communications starts network competition 1984 Government sells shares in BT 1984 Government Office of Telecommunications formed 1991 Duopoly ended - full competition © Copyright 2002 BT Group plc Size of the UK telecommunications market Turnover (£bn) 98/99 99/00 00/01 Fixed Telephony 12.4 12.6 13.2 Cellular Telephony 4.5 5.8 6.9 Leased Lines 1.9 1.8 2.0 Interconnection 3.5 4.8 6.1 Other (e.g. cable TV, Internet) 8.2 11.8 13.2 Total 30.5 36.8 41.4 Source Oftel © Copyright 2002 BT Group plc Telecommunications in the UK Annual turnover of over £40 billion 12% growth on previous year Value added by industry is 2% of GDP over 180 public telecommunications operator licences over 300 service providers Source Oftel © Copyright 2002 BT Group plc UK telecommunications industry turnover > £40bn -12%annual growth 45 40 Other services 35 Leased lines 30 Internet 25 Mobile 20 15 10 5 Fixed 0 1996/97 1997/98 1998/99 1999/00 2000/01 Source Oftel © Copyright 2002 BT Group plc Internet calls drive volume growth 80 60 40 20 0 Volumes (Billions of Minutes) 99/00 99/00 99/00 99/00 00/01 00/01 00/01 00/01 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Local Calls National Calls Calls to Mobile Internet Source Oftel © Copyright 2002 BT Group plc © Copyright 2002 BT Group plc Introducing BT Revenues £17 b 27 b Operating profit £2.8 b 4.4 b Profit £1.7 b 2.7 b Employees 115 000 UK exchange lines 28.2 m (83% market share) Proforma basis: Source Circular to Shareholders and listing particulars October 2001 £1= approx. 1.6 © Copyright 2002 BT Group plc Some of BT ’s competitors today Selected market shares - 2001 © Copyright 2002 BT Group plc 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Lo cal c alls First calendar quarter 2001 - source Oftel National calls International calls Calls to mobiles Other calls Practical tasks for an incumbent © facingCopyright 2002 BT Group plc All calls Other competition ntl & Telewest C&W Connection revenue Kingston BT Rentals Work with the regulator Office of Telecommunications - established in 1984 — independent regulator — non-ministerial government department — funded by levies on the industry — 190 staff — responsible for monitoring and modification of licences — responsible for competition law and licence enforcement — publishes information — investigates complaints from the public and industry © Copyright 2002 BT Group plc Some types of competitor in the UK Own local access Service provider using BT’s unbundled local loops Indirect access - using BT’s local access and switch – call by call – pre-selected - local, long distance, international Service provider using BT’s network - calls and access © Copyright 2002 BT Group plc Provide services to sustain competition Interconnection, Unbundled local loops Equal access - Carrier pre-selection and call by call selection Wholesale services for service providers Private circuits for competitors Number portability – geographic – non-geographic – mobile © Copyright 2002 BT Group plc Competing in the market Improve marketing and sales – Sales and service teams for major customers – Better and more appropriate response for small and medium enterprises – Better communication with residential customers Better quality and more innovative products – differentiated by market and customer segment Lower prices © Copyright 2002 BT Group plc Example of more innovative product BT Together with national calls – Aimed at residential customers with family members out during the day – Unlimited free calls of up to one hour duration to any fixed line in the UK in the evenings and at weekends – Rental of £18.50 per month(including tax), about 25 (ex tax) © Copyright 2002 BT Group plc Some special obligations on BT Price controls – Retail - currently RPI-4.5% – Wholesale- currently RPI - 8% – Published non-discriminatory, geographically averaged, prices, both wholesale and retail Universal telephone service — anywhere in the UK — subsidised service to socially disadvantaged — public call offices (phone boxes) Flat rate Internet access call origination © Copyright 2002 BT Group plc Effects of competition on BT Number of BT employees 300 250 200 •Change driven by technology and competition 150 •Competition created jobs for people leaving BT 100 •Programme agreed with the BT Trades Unions 50 •No compulsory redundancies •Support for people leaving 0 6 0 84 86 88 90 92 94 9 98 © Copyright 2002 BT Group plc BT’s market share has declined 100 80 60 40 20 % BT volume share volume BT % 0 Local National International Calls to Mobile Other calls 96/97 97/98 98/99 99/00 00/01 Source Oftel © Copyright 2002 BT Group plc Source Oftel Source Prices have declined Prices have Price index Jan 99=100 100 10 20 30 40 50 60 70 80 90 0 1996 Q2 1996 Q3 1996 Q4 1997 Q1 PSTN 1997 Q2 1997 Q3 © Copyright 2002 BTGroup plc © Copyright 2002 BTGroup plc 1997 Q4 1998 Q1 Mobile 1998 Q2 1998 Q3 1998 Q4 1999 Q1 All telecoms All 1999 Q2 1999 Q3 1999 Q4 2000 Q1 2000 Q2 2000 Q3 2000 Q4 2001 Q1.
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