Robots at Your Service

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Robots at Your Service Home News Lack of skills, software 15-21 MARCH 2016 and business case holds back IoT adoption Virtual reality: Ready for the mainstream or hyped technology without application? BT CIO brings an engineer’s eye to business challenges Robots at Editor’s comment your service Financial institutions are investing Buyer’s guide to access control in robo-advisers to help customers do everything online The rise of the robots in financial services Towards a hierarchy of needs for smart cities Downtime DENNED/FOTOLIA computerweekly.com computerweekly.com 15-21 March 2016 1 NEWS IN BRIEF Home News Government launches Lack of cyber security awareness review of Atos contracts putting UK organisations at risk Lack of skills, software The government is to review all A lack of cyber security aware- and business case holds back IoT adoption major contracts with supplier Atos ness among employees is putting – worth around £500m in total – UK organisations at risk, an Axelos Virtual reality: Ready following a recommendation from study has revealed. UK firms are for the mainstream the Public Accounts Committee putting their reputation, customer or hyped technology without application? (PAC). In a PAC report on the GP trust and competitive advantage at Extraction Service, the committee risk by failing to provide staff with BT CIO brings an said Atos “did not show an appropri- the awareness and capability to engineer’s eye to ate duty of care to the taxpayer”. defend against cyber attacks, it said. 06PHOTO/ISTOCK business challenges Retailers not prioritising mobile Challenger bank Atom buys Editor’s comment Satellite data links to are choosing to ignore customers digital gaming specialist Grasp update European air Choosing not to make mobile Atom Bank has acquired UK gam- Buyer’s guide to access control strategy a top priority is a decision ing development company Grasp traffic management to ignore customer needs, accord- to focus on its online interface with Satellite services provider Inmarsat has The rise of the robots ing to PayPal’s director of mobile customers. Grasp already works been awarded a contract by the European in financial services commerce, Rob Harper. Speaking with brands such as MTV and Space Agency (ESA) to deliver a next- at the Retail Business Technology Formula 1. The acquisition is aimed generation satellite-based data link com- Towards a hierarchy of needs for smart cities Expo, Harper claimed retailers are at creating engaging user interfaces munications system that will enhance struggling to convert customers to for customers. The digital-only bank air traffic management across Europe. Downtime purchases on smartphones, despite delivers its products and services The ESA hopes the joint initiative will high mobile traffic. “If your number through an app for mobile devices help air traffic controllers optimise use of one strategy isn’t mobile, be pre- and desktop computers. The app airspace and increase airport capacity, as pared to ignore your customers,” uses the capabilities of the Unity well as reduce flight times, fuel consump- said Harper. “Mobile has revolu- gaming platform and incorporates a tion and CO2 emissions. tionised the way we shop.” 3D interactive experience. ❯Catch up with the latest IT news online computerweekly.com 15-21 March 2016 2 NEWS IN BRIEF Home News NAO casts doubt on government UK insurance industry SME spending figures prioritises big data in 2016 Lack of skills, software According to a National Audit The UK insurance industry is mak- and business case holds back IoT adoption Office (NAO) report, figures stat- ing big data a strategic priority in ing the government has increased 2016. Research for data warehous- Virtual reality: Ready its spend with SMEs over the ing company Teradata found 82% of for the mainstream last parliament may not be cor- UK insurance companies with more or hyped technology without application? rect. The government reported its than £500m turnover were prioritis- total spend with SMEs in 2014-15 ing big data strategies in 2016. The Meg Whitman predicts BT CIO brings an as 27%, exceeding its target of survey polled 300 senior decision ‘amazing’ things for HPE engineer’s eye to 25% by 2015. makers from the insurance industry. business challenges Hewlett Packard Enterprise (HPE) HSCIC develops Raspberry Pi Hyperscale computing reported revenues of $12.1bn for the first Editor’s comment telehealth kit and plans pilot boosts server revenues quarter of 2016. In a transcript of the The Health and Social Care Sales of servers increased in the earnings call posted on the Seeking Alpha Buyer’s guide to access control Information Centre (HSCIC) fourth quarter of 2015 due to the website, CEO Meg Whitman said: “Our has created a telehealth proto- growth in hyperscale comput- innovation engine is firing on all cylinders. The rise of the robots type called MediPi created on a ing coming from social media and You’re going to see some amazing intro- in financial services Raspberry Pi, with the aim to pilot cloud services, according to the lat- ductions in key areas of the portfolio.” the kit next financial year. est figures from analyst Gartner. Towards a hierarchy of needs for smart cities Hilton hotel chain powers robot Lack of security knowledge Downtime concierge with IBM Watson limits business initiatives ❯ Startup trials autonomous delivery robots in Greenwich. The Hilton Worldwide hotel chain is Although companies recognise the ❯ Knowledge workers expect their jobs to be computerised. trialling a robotic concierge service benefits of data security, they strug- ❯ Equinix to build open source datacentre ecosystem. – powered by IBM’s Watson cog- gle to incorporate it without detract- ❯ Openreach to build FTTP networks for free. nitive computing technology – to ing from other initiatives, according to assist front desk staff in its hotels. the first Dell Data Security Survey. n ❯Catch up with the latest IT news online computerweekly.com 15-21 March 2016 3 ANALYSIS Home News Lack of skills, business case and Lack of skills, software and business case holds back IoT adoption software holding back IoT adoption Virtual reality: Ready for the mainstream The internet of things is at the top of Gartner’s Hype Cycle – but many cannot justify investing in it, says Cliff Saran or hyped technology without application? BT CIO brings an espite industry hype and some big initiatives, the internet One Computer Weekly reader posted a comment on a recent engineer’s eye to of things (IoT) does not feature in many organisations’ article, saying that, among the most notable barriers to adoption, business challenges Dbusiness plans. An online survey of 465 IT and busi- is the poor alignment of incentives between IoT makers, who tend ness professionals conducted in November 2015 among Gartner to focus on the top line, and those who want to deliver an IoT- Editor’s comment Research Circle members concluded 38% have no plans for IoT. based service, which is generally driven by cost. The survey found 9% of respondents see no relevance at all in Buyer’s guide to access control IoT technologies. Chet Geschickter, research director at Gartner, Industries adopt IoT said: “Many organisations have yet to establish a clear picture of But there are some industries Gartner believes will adopt IoT The rise of the robots what benefits the IoT can deliver – or have not yet invested the widely. Heavy industries such as utilities, oil and gas, and manu- in financial services time to develop ideas for how to apply IoT to their business.” facturing are leading IoT adoption, while service-oriented light However, IoT is at the top of Gartner’s Hype Cycle, which tracks or “weightless” industries are lagging behind. Towards a hierarchy of needs for smart cities the rise, fall and eventual adoption of emerging technologies. Gartner expects more than half of businesses in asset-inten- Jim Tully, vice-president and distinguished analyst at Gartner, sive “heavy” industries to implement IoT by the end of 2016; and Downtime said: “IoT is right at the top of the peak of the Hype Cycle. You get thinks about a third (36%) of service businesses will do so. the impression that everyone is using IoT, but only 29% are actu- “We have had a lot of calls from insurance companies who are ally using it. Three-quarters are not doing a single thing.” interested in connected smoke alarms and burglar alarms and The reason for the low adoption of IoT engagement among systems built into cars,” said Tully. “In fact, pay-as-you-drive busi- many enterprises is they do not see the business justification and ness car insurance and health insurance have been among the are concerned about the return on investment, said Tully. pioneering applications of IoT.” computerweekly.com 15-21 March 2016 4 ANALYSIS Home News Apart from the business justification, Gartner also regards The betting site used Erlang, a language originally developed by security, the availability of mature software and a lack of skills as Ericsson for programming telco systems, to handle large amounts Lack of skills, software barriers to IoT adoption. of betting transactions concurrently. “The fundamental advantage and business case holds back IoT adoption In January 2016, Gartner’s Top 10 IoT Technologies for 2017 and of Erlang is that it allows you to build concurrent systems much 2018 report noted that some IoT applications will produce a more easily than traditional systems,” said Mullaparthi. “This is Virtual reality: Ready vast amount of data that needs to be analysed in real time. For the age of multi-core computing, so you have to build software to for the mainstream instance, systems creating tens of thousands of events per sec- scale out across multiple CPU cores.” or hyped technology without application? ond are common, and millions of events per second can occur in An analogy can be drawn between thousands of punters placing some telecoms and telemetry environments, the report said.
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