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Home , Piccadilly, Piccadilly Circus

Tours of Circus General Terms and Conditions

Entry as part of the tour will constitute acceptance Tickets: of the following Terms and Conditions between • Tickets can only be purchased via the website Transport Museum Limited (company https://www.ltmuseum.co.uk/hiddenlondon, or via number 06495761) of, 55 Broadway, London, SW1H third parties authorised by LTM. 0BD (‘LTM’) to provide the Tour of • Tickets must be purchased in advance and payment to You and Your guest (s) (‘You or Your’). must be made in full.

• Upon purchase, You will receive Your tickets(s) via Please read the following information carefully: email to the email address which You have provided. It is Your responsibility to check the accuracy of the Site Specific Terms and Conditions details in advance of Your booking as mistakes cannot always be rectified, especially at short notice. • You must arrive no more than 15 minutes prior to • Entry to the Piccadilly Circus tour is only granted Your tour time to be issued with the relevant safety to those in possession of a valid tour ticket. Only equipment and information. If You do not arrive on tickets issued by LTM, or via third parties time, You may be refused entry. authorised by LTM, are valid for this event. No re- • There is no step-free access to the tour, and there is admissions are permitted. no lift on site. • All tickets are non-transferable, and You must bring • The tour will access areas which may be valid proof of ID (passport, photo driver’s licence or unsuitable for people with claustrophobia. The PASS card) including for children. tour will also access to dusty and low-lit areas. • Children under 14 years of age are not permitted on the tour. All children aged 14 to 16 years old Meeting Point: must be accompanied on the tour by an adult. • Please meet at the bottom of the stairs of Exit 4 of Both children and adults must be in possession of Piccadilly Circus Underground station. Exit 4 can be a valid ticket. found at the corner of and • If Your ticket(s) are sold or transferred for . A member of the Hidden London commercial gain via a third party, the ticket(s) will team will meet You on arrival. become void and You will be refused entry. • Piccadilly Circus tours are best accessed via public • The Piccadilly Circus tour ticket includes one half- transport and there is no on-site parking available. price day pass per ticket to London Transport For the easiest way to get to Piccadilly Circus, please Museum valid for and to be used during a limited visit https://tfl.gov.uk/plan-a-journey/ or contact period as stated by LTM members of staff, and in TfL’s Travel Information Centre on 0343 222 1234. Your tour confirmation email. You must bring with You the tour ticket to the London Transport Museum to enable You to receive this offer. The tour: • A booking fee of £1.50 per transaction will be • Your tour of Piccadilly Circus will be 75 minutes in applied. This fee is used to cover LTM administration duration. and booking costs. • LTM request no large or heavy bags are to be • The ticket(s) are not valid for travel on any part of brought to the tour. There are no cloakroom the or facilities available. network. • Sturdy walking shoes are recommended as there are • Lost tickets will not be replaced. Please retain Your uneven underfoot conditions throughout the tour. ticket(s) at all times and be available for inspection • No public toilets are available once on the tour by LTM or Authority Group members of staff. route. (Authority Group means LTM, Transport for London, and as holding company of all its subsidiaries as defined in section 1159 of the Companies Act 2006 from time to time). • Only assistance dogs with prior permission from LTM are permitted on the tour.

• Booking dates and tour times are non-transferable. Conditions of Entry Ticket(s) will not be refunded if You cancel after You • Admission to the event is at Your own risk. LTM purchase Your ticket(s). The booking fee is non- and any member of the Authority Group shall have refundable. no liability whatsoever for any loss, damage or • LTM reserves the right to make any changes to the injury to person or property whatsoever caused. tour (including cancelling or postponing the tour This does not exclude liability for death or personal at short notice) owing to unforeseen and injury caused by LTM’s or any member of the unavoidable circumstances and events outside its Authority’s Group’s negligence. control (including industrial action). • LTM and the Authority Group takes no • LTM will endeavour to notify You via the LTM responsibility for any damage, loss or theft to Your website (https://www.ltmuseum.co.uk/contact-us) personal belongings except due to LTM’s or any and/or the email address You provided on booking member of the Authority’s Group’s negligence. as soon as LTM becomes aware this is necessary. • You must observe all applicable laws, byelaws and LTM will endeavour to reschedule the tour. health and safety requirements, policies and • You must ensure you provide LTM with the most up announcements relating to the building and tour as to date contact details in case LTM needs to contact directed by LTM (or Authority Group) members of you. staff. • If LTM reschedules the tour and You are unable to • If You do not follow any directions given by LTM or make it, LTM will only refund You Your ticket price Authority Group members of staff or cause damage, and not the booking fee. LTM will refund all the nuisance or injury to another ticketholder or LTM or monies (including booking fee) You have paid if LTM Authority Group members of staff, LTM or Authority cancels the tour and does not reschedule it. Group members of staff at its absolute discretion may • LTM and the Authority Group will not be liable for remove You from the tour. any expenses You incur as a result of LTM’s • You will be refused entry to the tour if You appear to postponement or cancellation of a tour including be under the influence of alcohol or illegal but not limited to hotel and/or travel expenses. substances. • LTM and its service providers will use Your personal • You shall not bring on the tour any kind of weapon or information for the purpose of administering the firearm, real or artificial. tour You have purchased a ticket for. This may • No food or drink is to be consumed on the tour. include taking any payment, sending You Your Bottled water is permitted. tickets and event reminders and registering You on arrival at the tour. LTM may also contact You for • Smoking, including e-cigarettes, is prohibited whilst feedback after the tour, so that LTM can learn what on the tour. went well and what LTM can improve on in future. • LTM or the Authority Group reserves the right to Your personal information will be properly refuse entry to the tour at its absolute discretion. safeguarded and processed in accordance with the • Photography and filming is permitted for personal requirements of privacy and data protection and non-commercial use only. Filming / video clips legislation. Further information is available on the may be posted on the internet including on social LTM privacy page. media platforms for non-commercial use only. Video clips/images must contain no images of the public Accessibility and LTM staff unless prior permission has been obtained, and video clips must be no longer than 30 • Due to health and safety requirements LTM (or the seconds in total length. LTM reserves the right to Authority Group) may refuse entry if You are not request You to remove the images or video clips wearing flat shoes. No heeled or open toe shoes are which breach this clause. All filming and images are permitted. Feet must be fully covered. not to be reproduced publicly for commercial use • It is advisable that you should have an adequate without LTM’s prior written consent. level of fitness to undertake this tour. You may be • refused entry if You appear to not meet this No professional audio visual or audio recording requirement. equipment may be brought into the building without the express permission of LTM. No tripod or similar • Sturdy walking shoes are recommended. There are equipment will be allowed onto the tour. uneven underfoot conditions throughout the tour. • You consent to photographs being taken of You by LTM or Authority Group members of staff whilst on

the tour. You consent to Your images being used by LTM or by the Authority Group for any promotional material. • These terms represent the whole agreement between LTM and You, and supersede all previous discussions, correspondence, negotiations, previous arrangements and understandings. • The agreement is subject to the exclusive jurisdiction of the laws of England and Wales.