Property Manager Full-time / permanent Location: Dusseldorf or Frankfurt Germany

SEGRO is a leading owner, asset manager and developer of modern big box and urban warehousing. Our purpose is to create the space that enables extraordinary things to happen.

SEGRO’s strategy of securing the right assets in the right places has enabled us to develop warehouses that play a crucial role in the operations of our customers. Our big box warehouses are located on Europe’s major transport corridors, from which goods are distributed regionally, nationally and internationally. Our urban warehouses are located in and around Europe’s major cities, allowing quick access to customers, and include workshops, laboratories, data centres, showrooms and distribution facilities, among a wide variety of other uses. SEGRO is the only listed company to offer this combination and scale of big box and urban warehouses on a pan-European basis. We have a strong pipeline of new space under construction capable of driving growth for the coming years.

SEGRO at a glance: • A FTSE 100 Real Estate Investment Trust (REIT) operating in 10 countries • £11 billion of assets under management

In developing and managing innovative warehouse solutions for our customers we typically procure over £600 million of services each year – ranging from major construction contracts to FM services, digital and technology, legal and professional services, utilities, marketing and other services in support of our £11 billion portfolio.

We are currently looking to appoint a Property Manager. Our Property managers take great pride in how our estates are presented ensuring, our roads, landscaping, drainage, signage and lighting create a positive impression for all our customers and visitors. With a tight control of costs, they manage the maintenance budgets for a number of properties and ensure our Service Charge process runs smoothly for our customers.

Each day brings new challenges and our Property team must be able to use their initiative to prioritise and solve operational problems, ensuring our customers get a professional service from SEGRO.

The role also involves managing small-scale refurbishment projects and agreeing the programme of works with the Technical Delivery and Development and leasing teams. With strong relationship and technical skills, they manage and coordinate the activities of our specialist contractors. They can be relied on to get things done and must be well organised, with an ability to manage lots of tasks simultaneously.

Keeping close to their Development and leasing colleagues, they manage the building take back process, whilst keeping a tight control of costs. They apply their strong influencing skills to ensure customers are made aware of any responsibilities which are specified in their lease and where necessary agreeing any settlement figures.

SUMMARY OF THE ROLE’S MAIN PURPOSE • To be responsible for the day to day property management of the regions property portfolio ensuring it is always presentable to customers and gives a positive first impression. • The focus on the portfolio is managing light industrial. • To manage the delivery and administration of services and facilities across the portfolio in a costly and time effective manner, which meets customer expectations and complies with group statutory obligations and best practice. • To create and maintain a positive relationship with customers, providing professional customer care. • To manage and deliver small-scale refurbishment projects, through the coordination of specialist contractors inline with the regions budgets. • To manage the building take back and settlements process.

PRINCIPAL ACCOUNTABILITIES

Operations planning & delivery • Create the Annual Operations plan to ensure the smooth maintenance and upkeep of estates, roadways, landscaping, etc. for both occupied and vacant properties. • To manage the Service Charge budget and Unrecoverable budget within the forecast. • To communicate planned works and new Service Charges to existing customers, manage timely collection of Service Charges and resolve queries with customers as they arise. • To implement the programme of planned estate maintenance, ensuring a high standard of presentation and health and safety compliance at all times. • To manage all vacant buildings ensuring they are always operational and well presented in readiness for the next viewing whilst keeping a tight control of running costs.

People Management • To instruct and manage specialist 3rd party contractors to carry out maintenance on estates and regularly measure their performance against KPI’s. • Induct contractors, issue permits, and direct SEGRO initiated works.

Team Work • Work as a team with colleagues in Leasing regarding priority vacant property for marketing in the portfolio and ensuring it is presentable for potential viewings. • Regularly liaise with Leasing Management to understand customer changes (eviction issues, extensions, expansion plans) and deliver implementation plans. • To provide proactive intelligence to Leasing Managers regarding opportunities and risks identified during customer contacts (including exit interview feedback / customer satisfaction scores). • To manage repossessions – coordinating legal processes, security and final day activities in conjunction with Leasing colleagues. • To liaise with the Leasing Manager and Regional Director to ensure all asset management initiatives and enhancement opportunities are exploited.

Customer Services • Linked to the Asset Plan, deliver agreed Customer Contact Plan annually, acting as the main point of contact for most customers and quickly resolving problems as they arise. • To advise customers on technical questions regarding the building and coordinate any common services in multi-let properties on their behalf (security, door access, IT, reception, furniture, floor boxes, cleaning etc).

Compliance • Ensure Health and Safety, Fire and all statutory, engineering insurance and inspection requirements are met, and any instances of non-compliance are quickly and properly addressed. • Ensure building fabric, plant and equipment are maintained consistent with Operations & Maintenance (O&M) Manuals and required standards. • To undertake regular environmental and management inspections of occupied premises to ensure lease compliance. • To manage the Region’s Health and Safety obligations for the maintenance of property / estate common parts.

Refurbishments • To manage small-scale refurbishment projects and development requests from customers. • To organise tenders, negotiate contracts and oversee 3rd party maintenance contractors. • To prepare CapEx proposals, manage budgets and forecasts. • To deliver all projects within budget and on programme, managing all progress meetings.

Building take back process • To engage with customers regarding their extension to lease / exit plans and prepare schedule of take back / insurance claims. • To liaise with customers to ascertain their intentions for dealing with take back liabilities and encourage co- operation to seek amicable settlement where possible. • • To monitor customers works (if appliable) and obtain progress reports. • To manage and conclude all claims, dealing diplomatically with customer challenges or queries well in advance of break clauses. (directly or via third party consultants). • To manage Settlements process (negotiating and agreeing settlement figures and terms with customers) ensuring all legal documentation is completed and the take back works budget is carefully controlled.

ESSENTIAL SKILLS AND EXPERIENCE REQUIRED • A deep technical and understanding of building maintenance issues (identify faults and find solutions). • Experience of tendering and running contracts, managing contractors, setting and operating service charges and property management systems. • You have mastered a tight control of costs and budgets. • Experience of managing third party contractors. • Understanding of H&S and COSHH regulations. • Fluent English (written and spoken)

DESIRABLE SKILLS AND EXPERIENCE REQUIRED: • Technical / Maintenance qualification and experience. • Health & Safety Training.

SPECIAL JOB REQUIREMENTS: • Full Driving Licence • The ability to work flexible hours when required • Travel throughout Germany

BENEFITS: Competitive package including 30 days annual leave.

If you would like to be considered for this role, please send your CV with covering letter detailing your suitability for the role to [email protected] .

SEGRO is an equal opportunities employer. No Agencies please.