CASE STUDY 25,700 25,700 United Kingdom www.sky.com Website Employees Country Industry Company Key Facts Media & Communications & Communications Media Sky Products Results Challenges Password Manager Password Identity Manager  • •   • •  25,700 its for employees. profiles manage to processes and governance tools, together bringing service, identity a centralised create to wanted Sky people, its empower and grow To business its help system centralised automated, to thanks easier is compliance Industry Card Payment access data about making delivers decision- better information user Enhanced international expansion smoother enable to set is strategy access and Identity team members’ access managing for portal web with empowered are Managers

five European countries.Thecompany hasannualrevenues of£12 Since theearly1990s,televisionandmediahave driven changesin Formed in1989, itisnowEurope’s leadingentertainmentfirm,offering been attheforefrontofinnovations intheU.K. billion andisthecontinent’s biggestinvestor intelevision.Sky’s success top 50employers forwomen. top 10greencompaniesintheworldby Newsweek,andoneofTheTimes technology. FromdigitalTVto on-demandservices,Skyhasalways commitment tosocialresponsibility hasseenSkynamedas oneofthe is notbasedjustonwhatthefirmdoes,butalsohow itdoesit.Its platform myID money withitscentralised identity management way forsmoothexpansion,whilesaving timeand Europe’s leadingentertainmentcompany paves the tothanks myID the limitThe sky’s digital televisionandbroadbandservicesto22million customersacross

“Each day we need to give people great reasons to choose Sky. By providing a better level of service to our core business, we’re helping to make Sky’s offering more attractive to current and potential customers.” Scott Cornfield, Identity and Access Manager, Sky

The organisation employs around were doing a great job, but identity initiatives. Ease of 26,000 people across Europe, nobody in the company had a implementation was a significant which includes around 5,000 central view of IAM, and lots factor. The winning solution staff from recent acquisitions of of people were spending time had to be highly customisable, Sky Italia and Sky Deutschland. and money managing a complex but relatively easy to configure. With such a large number of network of systems. We knew Sky saw that One Identity employees, almost all of whom there had to be a better, simpler could meet these goals, as well are using Sky’s corporate way of doing things.” as offer additional benefits. IT systems, managing and Specifically: tracking user identities is no The original driver for the small undertaking. IT staff at project was the need to replace • It was encouraged to see that Sky had several identity and Sky’s first-generation identity One Identity’s references in access management (IAM) implementations, as well as this area came from companies solutions in place, but these deliver business and security with small, efficient IT teams were implemented over time to benefits such as triggering like Sky’s. meet localised needs across the automatic shutdown of access • A proof of concept showed that business. As a result, there was based on information from Sky could achieve its goals no single system that covered HR. This terminates all access faster and with minimal burden the whole user base. to Sky’s enterprise systems, on the IT team. including its Payment Card Industry (PCI) system. Since The core of Sky’s IAM model, Creating an IAM hub its inception, Sky has kept on which it calls myID, is Identity growing, and Cornfield made Manager with Password Manager. Scott Cornfield, Identity and a strong case that the firm This enables Cornfield, MacGuire Access Manager, and his would soon become too large to and the team to offer user colleague Gareth MacGuire, support manual IAM. This helped provisioning and deprovisioning, Identity Management Technical to solidify Sky’s plans to kick off password services and reporting. Lead, took on the task of the programme. The goal was to create an creating a centralised platform identity solution providing for Sky’s corporate IAM needs. Sky talked to various vendors standardised services to all Cornfield says: “IAM was about consolidating all IAM stakeholders. Through Password devolved to individual support functions into one tool. It Manager, users can self-reset teams and each team had its also wanted to cut the cost or synchronise their passwords own way of coping. The teams of maintaining the legacy across all connected systems. Sky now has around 500 The benefits of automation Previously, we had to spend a lot managers looking after about allow Sky to further improve of time getting the data in and 15,000 end users. Everyone – the efficiency and security connecting systems. Now, we from the CEO to the engineers around managing the user can afford to be more creative. who install dishes – has a profile. lifecycle for access. “We We’re looking at saving the MacGuire says: “It was easy to recognise that Sky is a choice company time and money, and deploy to the internal corporate that our customers make. removing the element of human estate. We had it up and running Each day we need to give error wherever possible.” within five months.” people great reasons to choose Sky. By providing a better level Will this platform make Sky’s of service to our core business, growth easier? “Definitely,” says Power to the business we’re helping to make Sky’s MacGuire. “Now we have a offering more attractive to team with skills and experience The organisation now has control current and potential customers,” in deploying and running the over levels of access to Sky says Cornfield. “What this means platform for a large user base. systems. For example, as a PCI in real terms is that we can invest I guess we have transformed company, Sky has to be able even more in delivering great Sky’s opinion of IAM into being to certify at any time that the content that our customers love.” a feature-rich platform that right people have access to the empowers the business. We’ve right systems. Previously, the achieved an incredible amount technology teams would have A full picture of access so far with a small team, and to work independently to keep information the Sky’s the limit! track of this information and then manage the responsibility The business is now able to of periodically removing access. make smarter user and data About One Identity Now with myID, the business access decisions based on the is empowered to authorise quality of information it gets The One Identity family of employees’ access via one web from the myID platform. Before, identity and access management portal. This means technology users might be recorded in a (IAM) solutions, offers IAM teams no longer have to keep system as a two or three-digit for the real world including track, and the business doesn’t number in a database, but now business-centric, modular and need to learn new attestation each user has a name, plus integrated, and future-ready methods for each system. Now, information on where they solutions for identity governance, individual line managers can work in the business and what access management, and authorise their team members’ systems they need access to. privileged management. access via one web portal. This Cornfield says: “Operations means they no longer have to are getting smarter. So, for Learn more: OneIdentity.com keep track manually or learn example, we’re able to predict new attestation methods. They access levels based on job role can even allow split access information from HR. This means in cases where an employee that customer service staff – as needs different access rights well as retail sales staff in the at different times because they Sky stores – are equipped with perform more than one role. all of the information they need, and can hit the ground running.

One Identity and the One Identity logo are trademarks of One Identity LLC. Other trademarks are property of their respective owners. Availability and terms of One Identity LLC, Solutions and Services vary by region. This case study is for informational purposes only. One Identity LLC makes no warranties – express or implied—in this case study. © 2017 One Identity LLC. All Rights Reserved. © June 2017, Quest Software Inc. All Rights Reserved