CEO statement
Dear Reader,
This annual report covers the period from 1 July 2017 to 30 June 2018, and was completed and signed off by the Board and our auditors on 25 July 2018. At this time, both Twenty First Century Fox (“21CF”) and Comcast had made firm offers for the company and the offer process was ongoing.
Following an auction process led by the Takeover Panel, on 22 September 2018 the Independent Directors recommended Comcast’s superior offer of £17.28 per Sky share to shareholders. This valued Sky at £29.7 billion and demonstrated the strength of our business and its position across Europe. Subsequently, on 9 October 2018 Comcast announced they had acquired over 75% of the voting rights of Sky and their offer had therefore become wholly unconditional, meaning our business had become part of a global and world-class entertainment organisation. We expect Sky shares to cease trading on the London Stock Exchange on 7 November 2018.
It was nearly 30 years ago that Rupert Murdoch took a risk to launch our company and revolutionise the way people watch TV. The support of 21CF over that time, including James’ Chairmanship of our business, has enabled Sky to grow in to one of Europe’s leading direct-to- consumer media and entertainment companies. I would personally like to thank Rupert, James and 21CF for their consistent support as shareholders, board members and friends.
I’d additionally like to thank those Board members - Chase Carey, Tracy Clarke, Martin Gilbert, Adine Grate, John Nallen, Matthieu Pigasse, Andy Sukawaty and Katrin Wehr-Seiter – who have or will shortly join James in stepping down from the Board. They have all made a significant contribution to the success of Sky and have continually looked after the interests of all shareholders.
This is the beginning of the next exciting chapter for Sky and I look forward to bringing our business together with Comcast for the benefit of customers, colleagues and the communities in which we operate. As part of a broader organisation our momentum will only increase and our aim is to make the next 30 years equally as successful as the last. I’m very proud by what we’ve achieved at Sky and I’m equally excited about the opportunities that still lie ahead.
Yours faithfully
Jeremy Darroch
31 October 2018
Sky plc, Grant Way, Isleworth, Middlesex TW7 5QD Call 0333 100 0333 Fax 0333 100 0444 Visit sky.com
Registered in England No. 2247735 VAT registered No. 440 6274 67 Sky plc Sky A nnual R eport 2018
Annual Report 2018 Bringing better content and innovation to all of our customers, better connecting them to more of what they love.
At Sky we believe in providing our customers with the very best TV experience. That means offering them the best entertainment from major live sporting events, gripping drama, great US and Sky original programmes, and blockbuster movies across a range of brilliant platforms and services. We also continually improve our product set across TV, home communications, and mobile, attracting more customers to Sky. We know that everyone deserves exceptional service and we strive to improve what we do every day for our customers. At the same time we believe in being a fair and responsible business, doing the right thing for our people, communities, customers and shareholders. Contents
Strategic report Our journey 2 Chairman’s statement 4 Group Chief Executive’s statement 5 Our approach 8 Our performance 10 The Bigger Picture 12 Operational review – UK and Ireland 16 – Germany and Austria 18 – Italy 20 Financial review 22 Sky Q Principal risks and uncertainties 24 Now launched across Regulatory matters 28 all our main territories
Governance Board of Directors 32 Corporate governance report 34 Directors’ remuneration report 46 Directors’ report and statutory 61 disclosures
Financial statements Statement of Directors’ 70 responsibilities Independent Auditor’s report 71 Consolidated financial statements 77 Notes to the consolidated 81 financial statements Group financial record 133 Non-GAAP measures 135 Patrick Melrose Nominated for five Emmy® Awards Shareholder information Shareholder information 140
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Annual Report 2018 1 Our journey
Since our launch in 1989 we’ve grown from being the UK’s first satellite TV service to Europe’s leading direct-to-consumer media and entertainment company, serving 23 million customers with multiple products across seven markets. Here are some of our highlights:
Revolutionising the Putting customers way people watch TV in control Sky+ introduced, letting customers record, pause Sky Sports starts broadcasting and instantly rewind live TV
1989 1991 1998 2001
Launched as the UK’s first satellite launched, allowing TV service with four channels customers to watch over 140 live including Sky News, Europe’s TV channels first 24 hour news channel Establishing our presence across Europe
Streaming service brought to market
Acquisition of Sky Italia and Sky Deutschland 2012 2014
Broadened Pay-per-view movie our content service Sky Store launches strategy is introduced
Building the next generation of products
Sky Q – Europe’s best home NOW TV rolls entertainment service – out in Italy brought to market in the UK
2015 2016
Fortitude becomes our first original programme to launch across the Group Sky Kids app created to NOW TV adds unlimited NOW give a bespoke and safe Broadband, the UK’s first destination for kids content contract-free broadband service
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Launch of k Sky Tal app, letting + customers record shows shows customers record whilst out of the home Introduction of the Introduction Sky Annual Report 2018 Sky over Fibre Fibre Sky over available becomes in Italy app to be added to Sky Q, starting in the UK and Ireland 2018 2007 2009 Sky launched DTTover in Italy joins the Sky Q platform HD launched with + Sky definition10 channels in high Expanded into home with communications Sky Broadband 2017 2010 2006 Sky Q starts rolling Europe out across Our services expanded into Spain and Switzerland Serving with our best products market a bigger Reached our ambitious Reached 10 million customer target Broadening our product portfolio our product Broadening customers to more , our Launch of Sky Mobile – the UK’s most flexible mobile phone service The start of Sky VR, a dedicated virtual app reality Developing our Developing 2016 2011 2005 Sky Mobile TV first streaming service,first streaming launched streaming services streaming Sky Go launched, letting customers and on watch live demand TV on mobile devices launches with
Creation of Creation the home of HBO becoming
Pro
+
service introduced Germany’s streaming Germany’s streaming
Sky Ultra-HD in GermanyUltra-HD rolls rolls NOW TVNOW out in Italy Chairman’s statement
As we continue to generate strong returns, we are able to make an ever-growing contribution to the countries and communities in which we operate. This year we collected and paid £1.8 billion in total taxes. In total, we generate around £4.8 billion in tax revenues, and proudly employ over 31,000 people while supporting a further 216,800 jobs throughout Europe (Oxford Economics 2017). Our Sky Ocean Rescue campaign, which launched over a year ago, has contributed to making the matter of ocean health and plastic pollution an issue of national importance. Sky’s efforts in raising awareness and taking action have been recognised by world leaders and policy makers and we are using our skills and experience to attract high-profile partners to this important cause. Additionally, in March we launched Sky Ocean Ventures, our impact investment vehicle, to accelerate breakthrough James Murdoch and scalable ideas to help solve the ocean plastic crisis and Chairman encourage responsible consumption. I’m proud to announce that we have exceeded our target of reducing our carbon emissions intensity by 50% two years early At a time of significant change in our industry, Sky has and, together with our pledge to remove all single-use plastics continued to strengthen its position as Europe’s leading from our operations by 2020, we are proving our commitment to building a better and more sustainable business. direct-to-consumer media and entertainment business. We have more ways than ever before to reach customers As you know, Sky remains in an extended offer period, having and let them access their favourite content in whichever received firm offers from 21st Century Fox and Comcast to acquire the business. Sky’s Independent Directors led by our way they choose. At the same time, we’re using our Deputy Chairman, Martin Gilbert, have conduct over the offer European footprint to make a significant positive process. Sky shareholders, who will have the final say, continue impact in the communities in which we operate. to be kept fully informed. Finally, I would like to take this opportunity to thank all my We have once again delivered on our strategy to give customers colleagues for delivering another strong performance and the best and broadest range of content, market-leading product remaining focused throughout the year. The talent of our innovation and excellent front-line customer service, while at people means we continue to find more ways to improve the the same time constantly improving our operational capability customer offer and drive the growth of this great business. and efficiency. Additionally, we have continued to open up new opportunities for growth by capitalising on the strength of the Sky brand, developing new services and entering additional geographic James Murdoch, Chairman markets. This year, we’ve taken Sky Q, Europe’s best home and entertainment service, into our main territories, have made the Sky service available without a satellite dish for the first time and have launched pay-as-you-go streaming services in both Spain and Switzerland. The success of our approach is demonstrated in the strength of our financial performance, with strong revenue and profit growth delivered again this year. Our 23 million households are now taking over 63 million products from us and we reach over 120 million people across Europe.
4 Sky plc Strategic report 5 Annual Report 2018 This strong financial strong This performance been has delivered the against demonstrating environment, consumer a challenging of backdrop products our of in set broad improvement and the continual services, all our money value to for and on providing our focus million 23 base a customer over of customers. now have We Sky million who taking 63 are over households Europe across products. alone, year we sold This a further products, million 3.1 particularlywith take-up strong Sky of Ultra Q multiscreen, HD and Sky Mobile. beenhas year Importantly, this about and establishing opening up new opportunities growth. for the In UK, agreed we’ve a and deal BT renewed with League cross-supply our Premier rights, sport the best of customers meaning have choice will onethrough Sky transformed we have TV Italy, In subscription. multi-product, major a into the business multi-platform company. reached landmark agreementsWe Mediaset with and Open Fiber expand allow ourwill product to us customers, more that to reach a triple-playplus launch offering as well as developing our Sky over service.IP Germany In and Austria, we significantly upgraded all of our products and services, and launched Sky transform the Q to partnerships we agreed European experience.viewing Additionally, Spotifywith and Netflix, further will which the whole enhance home entertainment experience on the Sky Q platform and our provide value from subscription. their customers greater even with available content best very the of More been has the same at this All as of time delivering achieved for offer We our customers the bestcustomers and broadest today. every for something we have and home ensure content of range and everyone know home. our We customers that in want high-qualityexclusive, local storytelling differentiated is that from free-to-air and OTT offerings, we have why is which Sky in significantly our increased investment original productions our markets. of each in Over the course calendar of 2018 year one of Sky an average showing original a week,we’re including dramas. big leastat Alongside 10 ramping up the quantity, the quality focused on step changing and scale what of we’re attracting the very We’re we produce. best writers, directors and acting our global talent markets, of each including in stars as Benedictsuch who Cumberbatch, starred the critically in now has been which Melrose, for Patrick nominated acclaimed our award-winning Babylon Larsfive Eidinger, Emmy® Awards; Berlin actor; Alessandro host Cattelan, and one our X Factor Italy’sof and writer Britannia, most of talented showmen; Jez Butterworth. the increase allowing to us turn is in This a recoup programmes, our of distribution international our costs of significant enable percentage and thereby further the customer experience. overall in investment entertainmentAlongside our great portfolio, our customers also benefit from a sports offering none. year, second This to is that built onwe’ve important partnerships and secured rights that sports more even reach enablewill to us fans.
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when taking into account the investments we’ve made this made the this we’ve investments when account taking into Sky in year Spain. Mobile into and our expansion 1 his is an adjusted measure and areconciliation between statutory and adjusted measures can be found on page 135. put in place the building blocks for future growth Our the period working. for approach to is up Revenue 5% is growth with billion, from our territories. of each in EBITDA £13.6 £2.5 billion to our Established up 11% is businesses We’ve deliveredWe’ve an excellent set of results and have As media and entertainment the original direct-to-consumer Skybusiness, today’s in uniquely well is positioned succeed to remained flexible We’ve environment. our in approach, building out our portfolio products of and services bring order in to all our customers, to and innovation connectingbetter content needs. their most together suit that package them ways in We programmes from the world’s best partners our with very own brand a strong home-grown now has that have We content. multiple territories. and growing across significant reach Our people engaged highly and committed are and our infrastructure deliver the robust, very to us is enabling service customers. to best front-line and the rate of innovation and technological innovation of change and rate the The global media and entertainment industry is changing Consumers’ pace. at viewing behaviours evolving are
is accelerating. Competition continues to intensify, intensify, to continues Competition is accelerating. especially direct consumers, with relationships for and on quality screen the this with and what’s of quantity almostIn a worldis of increasing. unlimited choice, discerning, becomingconsumers seeking more out are and trust, brands qualitybetter curation while they from video content. watching spending ever time than more Group Chief Executive’s statement Executive’s Chief Group Jeremy Darroch Darroch Jeremy Executive Chief Group Group Chief Executive’s statement continued
We successfully renewed our Premier League rights in the UK at a in Germany and Austria in May, Sky Q is now in over 3.6 million lower overall cost versus our contract today, and in Italy secured homes across Europe and we’ll continue to push its penetration a significant increase in the number of exclusive Serie A games in the year ahead. at a lower price per exclusive game than the previous seasons. For the first time in Germany and Austria, we will take UEFA Champions League exclusive to pay TV from next season, plus air the Austrian Bundesliga. In news, the quality of original journalism from Sky News was once again recognised in 2018 with the channel taking home two RTS Awards, including News Channel of the Year, and a BAFTA for its coverage of the Rohingya humanitarian crisis. The channel continued to champion important causes, leading the way in the gender equality debate with its 100 Women series, and pushing technological boundaries, becoming the only Sky Q broadcaster to show the Royal Wedding in Ultra HD. In Italy, Sky TG24 has completed the transfer of its operations In order to help us achieve this, we’re going to make the platform to our Milan headquarters and opened a new editorial office even better. In February, we announced the next stage in Sky Q’s in Rome. The new premises have been equipped with the development with a new and improved user interface along latest technology to ensure the highest-quality news output. with enhanced personalisation, allowing customers to find their favourite programmes more easily. In the year ahead, Offering customers the best ways to watch we’re rolling out new Kids and Sports modes, plus extending our voice functionality. The launch of Sky Q in Germany and Austria was just one part of our comprehensive upgrade to our service in these markets. In order to realise the full growth potential in these territories over the longer term, we used insights and designs from across the Group to transform the viewing experience for our customers across each of our existing platforms. Combined with the launch of a new, simpler pricing structure and a new customer service centre in Berlin, these significant initiatives will enable us to push ahead with our next leg of growth in this market. In Italy, Sky Q is at the heart of our segmentation strategy, which is focused on building a solution for every household, combining the best of Group and local initiatives. When taken together with our streaming platforms, DTT and Sky over IP services, this expansive product portfolio means we’ve never been Along with our curation of the best range of content, we have in a better position for long-term growth. further developed and improved the customer viewing We continue to drive deeper product penetration among all experience in each of our territories, making it easier for new our customers. Sky Mobile is now in over half a million homes customers to watch on a platform that best works for them in the UK and we’ve recently signed a new deal with Telefónica and giving them the flexibility to join at a price point to suit their that will further strengthen this area of our UK business. needs. We remain agnostic to how customers choose to watch In the year ahead, we will increase our penetration of fibre their favourite programmes, be it via satellite, through our on broadband customers with the launch of a new router, demand services, on our NOW TV and Sky Ticket streaming ensuring our customers are receiving the best experience platforms, or across DTT. In fact, over 70% of our customers no matter which platform they use to access our services. now have the ability to access our content through our hybrid model of both satellite and streaming delivery. Our investment in Sky Q is paying off. Sky Q customers are watching more – on average, an hour more of TV a day – transacting more, and are more loyal to Sky, demonstrating the strength of the Sky Q platform as Europe’s leading home entertainment service. We are therefore committed to getting Sky Q into more homes to the benefit of both our customers and our business. Following its launch in Italy in November and Sky Mobile
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Annual Report 2018 Group Chief Executive Chief Group Sky Ocean Rescue partnership with Premier League We also invest in and are passionate about helping high- passionate and in are also invest We people young the supportpotential receive need they their for flourish.talent to As well as our Sports Scholars programme, two new we have Europe, now has expandedwhich into scholarship programmes the UK. in The first, partnership in Geographic, National with grants gives innovators young to ocean the impact enhance into to scientific their research of working entrepreneurs female sponsors The second health. in technologyin and increase underpins to our commitment the number women of working field. this in Sky’s people are our greatest asset The people who work Sky for territories our seven across are I am very our success. to central grateful every their for day work,hard and making Sky dedication to enthusiasm an even better even services workbetter to creating place and to for our customers. The restlessness, creativity and ability get to always has been done, which things the heart at has Sky, of beennever and apparent more our it’s people through that better’our ‘believe in ethos strong. remains Perfectly placed succeed to position. a strong our in In the vibrant year and exit We infrastructure, strategy, the right dynamic markets, we have delivering customers for continue people to place in and culture and shareholders. while meeting be our will achieved This our expanding and using business as a large responsibilities all our of the stakeholders. interests in Europe across reach become important more As relationships direct-to-consumer Sky well positioned is before, that ever a business than is to succeed. Darroch, Jeremy
In the UK, we have once again theIn again UK, once we have our for been Ofcom by recognised superior service launched and have loyalty programme, VIP our customers the longer rewarding also us. with We remain they progress great make to continue ourwith Digital First service delivery the new Sky through My now has been which app, enhanced include engineerto tracking, putting an customers end to the engineer for in wait to having arrive.to Germany In and Austria, launched similarly the we have Mein Sky service app as we take our next digital service steps in also be these will in markets. We loyalty a programme launching replicating September, in there the success of similar initiatives initiatives similar of the success the UK. Italyin and, recently, more
Engineer trackingEngineer on the My Sky app We know customersWe the best want experience whenever they interactSky with customer service and giving them excellent everything of embraced the forefront at have remains We we do. making customer interactions keep to anddata automation driving higher satisfaction as well scores simpler and quicker, Our customer service is best in class as delivering further efficiency our business. within Our growing social impact the of the economic and cultural, life social to Our contribution and we work live which in been never has communities greater. its plays that as part a business grow to proud we continue I’m making a differencein and the issues in bringing about change we both and ourthat customers about. care Sky history a strong has taking of the lead on environmental our customers. the currently matter only to are that We issues FTSE firm single-use the of use 100 eliminating committed to plastics from our operations, products and by supply chain already we’ve the In past do on and so. track are year, to 2020 disposable the of use coffee acteliminated cups, a simple saving are cups. We million or plastic seven annual waste, of tonnes 12 the crisis raise of awareness to and reach our voice also using health our ocean Skyin through campaign, and Ocean Rescue new through partnerships changes others make inspiring to are Geographic National of League. and the Premier thewith likes will which also saw establish us year SkyThis Ocean Ventures, help find the single-use to solutions plastics by we face issue breakthrough in the ideasinvesting future. for Our approach
Our marketplace The markets in which we When looking at our business Opportunities in adjacent markets represent significant operate are constantly and the markets we are in further areas of growth. changing and evolving. today, we see a significant Customers are increasingly consuming content in digital Consumers are demanding growth opportunity ahead. formats, with the transactional home video market more of the very best content We have 23 million customers valued at around £2.7 billion across our core markets. on their terms, be it live on to whom we can offer more the main television set in the products. In addition, around We are able to exploit this opportunity through home, or on demand when 78 million households have our own transactional video service, Sky Store. on the move. Daily viewing yet to take pay TV in all our In addition, our advertising sales house, Sky Media, to television remains high, markets, giving us substantial operates in an advertising market worth £14 billion with consumers continually headroom to address with our across the Group. wanting to be entertained multi-platform and streaming on a big screen. TV services. We continue to With strong global demand for high-quality content, look at other opportunities Sky Vision, our production and distribution arm, to grow and may add new goes from strength to strength, now generating products and services to over £200 million in revenues. our portfolio, for example We are now firmly establishing our presence in launching a triple-play the UK mobile market which is worth £16 billion. service in Italy in 2019.
Our strategy Our strategy is to grow our At the heart of our strategy are the steps we Across all our markets we ensure Sky is the revenues and profits while have taken to build our position as Europe’s home of more of the best content from around creating sustainable value leading entertainment and communications the world, with sustained innovation across for shareholders by providing business. This year we have launched new multiple platforms, delivered by a trusted the best and broadest range and unique streaming services in Spain and brand that offers world-class customer service. of content, market-leading Switzerland, expanding our international This customer proposition enables us to pursue innovation and world-class footprint. In Spain, customers can access the the significant opportunities for growth in customer service; moving best of Spanish pay TV along with Sky originals the attractive markets where we operate. into new markets, opening and a wealth of on demand content, all on a Our strategy is enabling us to deliver sustained, up new customer segments flexible, pay-as-you-go basis. In Switzerland, broadly based revenue growth which, together and expanding our range Sky Sport largely mirrors the sports offering with our focus on operating efficiency, creates of products and services. we provide customers in Germany, whilst Sky a consistently stronger, more profitable Show focuses on brilliant entertainment, both business and long-term shareholder value. live and on demand. Although very early days for all of these services, we have strong plans in place to accelerate their growth from here.
8 Sky plc Strategic report 9 Annual Report 2018 Scaling adjacent businesses Our customer focus customer Our We create and pursue opportunities create We in sectorsadjacent as advertising, such transactional services international and and grow programme sales create to additional revenue streams. We are a customer-centric organisation, organisation, customer-centric a are We focused on meeting the needs all our of customers every in able are to market. We meet needs their the strength through of our trusted brand, we offer that ensuring TV experience and our a market-leading service. customer superior to commitment Driving efficiencyDriving Investing in people in Investing We underpinWe everything on focus we do a rigorous with operating efficiency. an efficient we have By that ensuring and agile drive operating down model, costs, we consistently where more customers invest value. seeallowing to us greatest our in people invest talent their We because that we recognise foster to aim We our critical success. are to and commitment encourages our which peoplea culture fulfil to potential their do, they all that in improvement and strive continual for together. things great achieve all to us enabling Selling more to customers to more Selling Market-leading innovation We focus on broadening out on broadening our of focus range We products and services offer to to more most customers suit that ways existing in now expanded needs.their into have We the UK in and the mobile will market a triple-playlaunch service Italy. in We combine our investment in in our investment combine We technologies a deep with understanding our customersof offer to viewing a great and wherever whenever, experience our watch. however customers to want Seeing the Bigger Picture Growing TV pay and product penetration Growth opportunities Our strengths Our We are committed to acting responsibly in all that we do. we acting do. committed all that to are in responsibly We That’s business because build a successful we know to that the long term, asover important is how we do business as impact on making a positive also focus on We we do. what seeing the call Bigger this Picture. We society. We invest over the long term over because build a invest to we want We we create durable. is that means ensuring This that business whilst also delivering sustainable for success the conditions results the short in term. How we create value create we How Growing pay TV and product penetration pay TV and product Growing Great content We are focused on delivering are the veryWe and service innovation best content, our customers. for Our business model Across our core markets there is a markets is there our core Across significant opportunity growth, for with TV. pay take households to million yet 78 further have We developed our segmented customer offers ensure to persuade well placedwe are to more customers and stay Sky. join with to We invest to deliver the best to invest and broadest We the portfolio across content of range of channels and services to we provide for offering something customers, everyone the household. in partner We owners the secure very to content with from around the world,best content number anand increasing produce our ownof original productions. Our performance
Financial key performance indicators
Adjusted revenue1 Programming and operating costs1 1 1 £13,585m +5% 0 2 201 201
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