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Home , Brian Souter, East Midlands Trains, Megabus (Europe), Megabus (North America), Megatrain, Scottish Citylink

Corporate Social Responsibility Strategy

Greener Smarter Together helps millions of people access employment, education, healthcare and leisure facilities every day of the year.

We continually improve our standard of service delivery and we are proud to enrich the lives of our employees, customers and others in the communities we serve.

Contents About 1 A message from our Chief Executive 2 Our stakeholders 3 Overview 4 Code of Business Conduct 5 Celebrating success 6 Community involvement 8

Our people 12

Accessibility and affordability 14

Health and safety 16

The environment 18 About Stagecoach Group

Stagecoach Group is a leading international company with and rail operations in the UK and North America. The Group employs 30,000 people and runs around 12,000 and trains.

Buses Trains North America Stagecoach runs a fleet of 7,000 buses, which Stagecoach is involved in running a quarter of Stagecoach is a major provider of transport connect communities in approximately 100 towns the passenger rail network in the UK. The Group services in North America where we employ 4,900 and cities in the UK. operates South Western, the UK’s biggest people and operate a fleet of 2,800 coaches in commuter rail franchise, which incorporates the United States and Canada. Our businesses Two million passengers travel on Stagecoach the and networks include commuter services, tour and charter, services every day, using a network stretching and carries 163 million passengers a year. We run sightseeing and school bus operations. Market- from to the Highlands and Islands of the rail franchise, which includes leading US budget operator .com . We work closely with local authorities high-speed long distance services to offers travel from just $1 to 30 locations in the around the country to deliver high-quality public St. Pancras and regional services between key United States and Canada. transport services. Our UK Bus division is a major cities, and carries around 20 million passengers employer, providing jobs for 18,000 people at a year. Our rail business also includes our joint 19 regional companies. venture, , which operates the West Coast inter-city rail franchise, carrying Coaches 14.9 million passengers a year. Stagecoach operates a wide range of inter-city coach services across the UK, some with free wi-fi. Our market-leading budget coach operator We are Britain’s biggest operator, with contracts megabus.com links around 40 towns and cities to operate major systems in both and in the UK, with fares from just £1. Our Stagecoach . Stagecoach Supertram, which has Express network also connects some of the key been in operation for a decade, was Britain’s locations in our UK bus networks. Stagecoach first state-of-the-art tramway. It incorporates also operates the Tube, Europe’s most three tram routes in the and frequent express coach service which offers a has an annual patronage of 15 million. 24-hour service all year round with departures Stagecoach Metrolink is responsible for the up to every 10 minutes at peak times. 37 km tram network in Manchester and carries approximately 20 million passengers a year.

Stagecoach Group Plc CSR Strategy 1 A message from our Chief Executive

We pride ourselves on delivering high-quality greener, smarter travel. Not only that, we also recognise our wider social responsibilities.

Everyone is a stakeholder Crucially, our business is about people. It’s about We have a strong culture of meeting our wider the delivery of local services to local communities corporate responsibilities – from the way we do in the public transport by local people. We are committed to taking a business and our approach to safety and the industry and they are at leading role in encouraging more people to use environment, to how we treat our customers, public transport by providing a positive sustainable our local communities and our own people. the heart of what we do. transport experience for our customers. All of this has an impact on society. We run our business in Our passengers want to know that we are offering The values of respect, honesty, recognition, a socially responsible safe, reliable, affordable and accessible services teamwork, professionalism and communication manner and believe we but recent research we have carried out shows that form the core of our corporate conscience and it is also of great importance to our customers that they are reflected in everything we do. can have an increasingly we are a company with strong ethics and morals. positive impact on society Our Corporate Social Responsibility strategy is and the environment. As a public transport company, our growth has underpinned by our Code of Business Conduct, a significant positive effect on the communities which sets out how we seek to do business. we serve and the environment. In communities Like the best businesses, we measure our across the country Stagecoach provides vital performance and strive to improve the quality transport services for people who may otherwise of our service to customers. We are also be cut off from public transport. Without their committed to working in partnership with the local bus, tram or train services, many of these many stakeholders involved in our business people may struggle to access employment, to achieve our mutual long-term goal of education, healthcare and leisure facilities. sustainable development. As well as providing a range of economic and environmental benefits, our services support This document outlines the initiatives we have social inclusion and bring people together. in place to benefit our people, accessibility, safety, community and the environment to ensure we run We don’t control everything our business depends our business in a responsible manner at all times. on to function – such as energy suppliers or the As you will see, we meet our responsibilities manufacturers of buses and trains – but we will head-on and I can assure you that we will look to influence them as much as possible. continue to do so in every way possible.

Furthermore, the more people who use our services, the more positive the effect on the environment. Although any form of transport impacts on the environment, an increase in public transport use leads to fewer cars on the road, resulting in less congestion and less air pollution. Chief Executive

2 Stagecoach Group Plc CSR Strategy Our stakeholders

Many stakeholders are involved in the success of our business and we engage fully with a range of organisations in each of the markets where we provide public transport services. Our stakeholders include:

Our people Customer interest groups Government advisory bodies We have established strong working relationships Our businesses have a regular and ongoing and lobbying groups with trade unions and work in partnership with dialogue with bus and rail user groups. We also have constructive dialogue with them on a range of issues, including training This includes presentations from managers organisations such as the Commission for and development, occupational health matters, on detailed aspects of our service as well Integrated Transport, which provides advice pensions and other employee benefits. We also as consultation and information sharing on to the UK Government, and lobbying groups communicate with our people face to face and particular issues. such as the Campaign for Better Transport. through a number of internal publications. Government Transport and industry Investors and the Our managers have an ongoing dialogue with representation groups financial community national and local government in all our countries We are active members of industry groups, such of operation to ensure the effective delivery of Our shareholders and lenders are critical to our as the Confederation of Passenger Transport government transport policy and to assist in business success. We have a regular programme UK (which covers buses and ) and the meeting wider objectives. In the UK, we work of meetings with investors and provide frequent Association of Train Operating Companies. updates to the markets and financial community closely with the (DfT), the , Transport Scotland, the on our performance. We are a constituent of the Suppliers FTSE4Good index, which sets standards and Welsh Assembly, and (‘TfL’). tracks the performance of the leading socially We also have contractual relationships with many We rely on a range of suppliers to provide responsible companies around the globe. of these organisations to deliver transport services. goods and services linked to our bus and rail operations. These include vehicle and rolling Customers Transport authorities stock manufacturers, fuel suppliers, IT companies and clothing manufacturers. Millions of people use our services every day. We work closely with local authorities, including We conduct extensive customer research to passenger transport executives, regional transport monitor our performance and to determine how committees and transit authorities, in the delivery we can improve the delivery and accessibility and planning of our bus and rail services. Many of of our services. our businesses have partnership agreements in place to improve the delivery of public transport in their areas.

Stagecoach Group Plc CSR Strategy 3 Overview: responsible, sustainable, successful

Responsible business is what we do every day – from the principles that underpin our business, to the way we engage with our stakeholders. And we are committed to reporting on our performance and striving to keep on improving.

We want to grow our business in a sustainable way, enhancing the communities in which we operate and playing our part in meeting the global challenge of climate change.

Our corporate responsibility strategy Stagecoach operates some of the most We are getting a lot right, but we are very aware focuses on a number of specific key areas: recognised and successful transport brands. we are on a journey. We have more to learn and We stand for market-leading innovation, further improvements to make, and we want to • Our people and our customers high quality customer service and sustainable work with you to make Stagecoach Group a more • Safety and security business. We are driven to be the best at responsible, sustainable and successful business. what we do, priding ourselves on being a good • Accessibility and affordability partner to work with and continuing to share our * The 2008 Good Companies Guide, produced by the Observer • Environmental performance newspaper in conjunction with Co-operative Asset Management, success with the communities where we work. ranked Stagecoach Group in the top 10% of UK plcs. • Building community relationships Stagecoach Group was placed 34th in the FTSE 350 index It is no coincidence that we have been rated the against a range of social, environmental and ethical criteria. • Corporate governance most ethical of the UK’s big five public transport • Code of Business Conduct groups against a range of social, environmental and ethical criteria.* People and partnership are at the heart of mu the way we do business. We provide greener, Com nity lveme smarter travel for our customers, helping create invo nt a more inclusive society and providing attractive travel opportunities for people to live fuller lives t en e sa S and access work, education, healthcare, leisure pl fe tr m o ty o and shopping. t e n s p c g e r u v u lt n u I o Greener, smarter working is our drive to improve r n e the way our people work together to deliver i our services. It’s about motivated and rewarded employees who exceed the expectations of our customers and about low-carbon travel that

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4 Stagecoach Group Plc CSR Strategy Code of Business Conduct

We have a clear set of values which underpin our business and are firmly embedded in our Group’s culture.

Our Code of Business Conduct confirms our core values and policies in a number of areas: how we deal with our employees, suppliers, customers, competitors, and the wider communities in which we work. These values apply to every director, manager and employee in all our companies across our global operations.

Like any business in any What we stand for sector, we can get better. We are continually striving • Meeting and exceeding the • Encouraging our people to improve our policies, needs and expectations of to maximise their potential practices and service delivery our customers • Ambition, openness and honesty to make an increasingly • Total commitment to health • A culture that encourages positive impact on society and safety mutual respect and teamwork and the environment. • Innovation, new ideas and • Incentives to perform and initiatives to out-perform rewards for calculated risk Building trust with our our competitors • Commitment to ongoing stakeholders in the wider • Short chains of command and community is vital and improvement and effectively no unnecessary bureaucracy managing change providing clear information • Building constructive • An active member of our on our progress and relationships with local communities performance is part all our stakeholders of that process. • Promoting a sustainable environment

Mission statement

Stagecoach Group is committed to being a market-leading public transport business with long-term growth prospects based on high-quality services and investment in innovation. Our vision is to deliver greener, smarter travel to our customers, create sustained shareholder value and share our success with our people and our communities. Stagecoach Group January 2009

Stagecoach Group Plc CSR Strategy 5 Celebrating success

The excellence and commitment of our staff have been honoured through a host of external awards across all of our businesses for both management and frontline staff.

These accolades celebrate Community involvement achievements across all operations and recognise • At the 2008 Route One awards, which • Stagecoach bus driver Bobby recognise excellence in the bus and Fletcher was awarded an MBE for services every aspect of our business, coach industry, Stagecoach to public transport in . Bobby began from the quality of our people and was named Large his career in the bus industry in 1963 and is Bus Operator of the Year. popular with staff and customers alike who to the performance of regard him as a model employee. our services. • Stagecoach bus driver David Hands (right) was awarded an MBE for services to public transport. David (62), who is based at the company’s depot in , has been a Stagecoach driver for eight years and has also worked tirelessly for various charities, including the Sunderland Counselling Service and St. Benedict’s Hospice.

Our people

• Manchester apprentice James Belfield (21) • South West Trains employee Daniel Opoku • South West Trains received special ‘winner was named the 2008 winner of the Transport won the Customer Service Professional of the of winners’ award for winning more honours Engineering and Maintenance category at the Year award at the 2008 National Customer than any other organisation over the past GoSkills Passenger Transport Apprenticeship Service Awards. 10 years of the HSBC Rail Business Awards. Awards ceremony. Stagecoach apprentices The honour was presented in recognition of have now won the same award for three • Stagecoach won the highest number the six awards the company has scooped consecutive years. of honours at the 2008 UK Bus Awards. over the last 10 years, including Rail Business Among them, Stagecoach Chief Executive of the Year in 2005. • For the last two years Stagecoach has Brian Souter was given a special recognition produced the ‘Apprentice of the Year’ for the award for services to the bus industry and transport industry, as well as two runners-up. Operations Manager Rob Jones won the Young Manager of the • Stagecoach scooped the Diverse Year award. Workplace Award at the Business Awards 2008. • Mark Threapleton, Managing Director of , won the Special • Stagecoach won two top awards at the Award at the 2008 Route One Awards for 2008 Passenger Transport Management his 32 years’ service to the bus industry. Awards when Elaine Rosscraig (right), Head He was praised by the judges for “helping of Customer Insight at Stagecoach UK Bus, to put together a credible blueprint for public was named Innovator of the Year and Sarah transport in a large metropolitan area.” Longair, Operations Director at Scotland, was co-winner of the Young Transport Professional Award.

6 Stagecoach Group Plc CSR Strategy Celebrating success

Our strong governance, high corporate reputation and ethical approach to business have been independently recognised by our peers and other stakeholders.

Accessibility and affordability

• megabus.com in North America was • At the 2008 Light Rail Awards, Stagecoach named as the 2008 winner of Budget Supertram in Sheffield won the Project of Travel Magazine’s Extra Mile Award. the Year award for its ‘Refresh’ scheme – The market-leading megabus.com service a £3 million tram upgrade programme run in – which offers fares from as little as $1 – partnership with Passenger was honoured for having done the most Transport Executive (SYPTE). in the past year to make travel easier or more affordable. The Budget Travel • At the 2007 UK Bus Awards, Stagecoach Magazine editors said: “megabus.com East Midlands was shortlisted for the didn’t start a trend, it reinvented bus travel Claudia Flanders Memorial Award for for a new generation.” its Gainsborough into Town project. The project provides essential bus links to • At the 2008 UK Bus Awards, Stagecoach retail, healthcare and educational facilities in won the award for Best Bus and the judges were impressed by the in the Countryside after achieving passenger comprehensive approach to mobility, growth of over a third in the past year on its including ticketing, as well as accessible Route 20 service. services designed to promote social inclusion.

Health and safety The environment

• South West Trains’ commitment • ’s ground- to safety has seen it twice win the breaking BioBus project in Robert Horton Safety award at the (right) won the Bus Operator Innovation Awards. award at the 2008 Route One Awards.

• South West Trains has 69 Secure Stations • Stagecoach has been rated the most across its network, which cover 82% of ethical of the UK’s big five public the company’s total footfall. To receive transport groups, according to a major Secure Station status, facilities must meet survey which assessed the company strict judging criteria. against a range of social, environmental and ethical criteria. The survey, carried out by the Observer newspaper in conjunction with Co-operative Asset Management, ranked Stagecoach Group in the top 10% of UK plcs.

• Stagecoach was placed in the top ten of Britain’s most admired companies in Management Today’s 2008 annual review. The Group was also named the top transport company in the survey after being ranked first in eight out of nine of the performance criteria.

Stagecoach Group Plc CSR Strategy 7 Community involvement

working better together

For nearly 30 years, Stagecoach has been a key part of communities around the world. As well as providing lifeline transport services and significant job opportunities, our Group is an integral part of local communities in the UK and North America.

The relationships we build with the communities Staff involvement we serve are a vital component in improving our corporate reputation and we strive to use our Stagecoach’s support for the community is not skills and resources to improve the quality of life just about money. Hundreds of our employees for these communities. devote their own time every day to local projects that make a real difference in their area. Many make financial donations personally through ‘give We hold frequent ‘Meet the Manager’ sessions as you earn’ schemes and others give charities across our operations, regularly carry out the benefit of their expertise during secondments. consultation and seek feedback via customer satisfaction surveys. Much of the backing we provide is focused on education and providing opportunities for Charitable donations young people. We also work closely with schools We help local people share in our success by and police on local crime prevention initiatives and funding the vital work of local, national and the education of youngsters about the dangers international charities. During the year ended and consequences of anti-social behaviour. 30 April 2008, £700,000 was donated by the Group to help many worthwhile causes, including many health charities and local community projects.

8 Stagecoach Group Plc CSR Strategy Fact 2.5m passengers travel on our services every day

Social inclusion to enter the worlds of work and further education. Stagecoach has also supported a number Stagecoach also promotes social inclusion of arts initiatives. within communities and helps those who are most vulnerable. We have a national agreement In North America, our businesses support the with Guide Dogs for the Blind that allows the work of of commerce, arts foundations, dog trainers free travel on our buses and trains. tourism associations, educational groups and Stagecoach has supported a new Samaritans other key services. We have regularly provided campaign to reduce workplace stress in Scotland transport facilities to assist the annual Tartan Day by sponsoring pocket-sized ‘emotional health celebrations in New , while similar support cards’ encouraging people to speak up on has been provided to a group of British police the issue. We have also contributed to several officers who make an annual visit to the city to homeless shelters, providing funds for honour the Britons killed in the September 11 equipment and new dormitories. terrorist attacks.

We continue to support the UK educational Supporting the community. Working with the charity businessdynamics, which provides community. Part of the community. That is courses designed to build the skills and embedded in our business philosophy. confidence of young people as they prepare

Stagecoach Group Plc CSR Strategy 9 Healthcare

Demelza Festival of light Hospice East Midlands Trains

Demelza Hospice Care for Children in Kent, Last year, hosted the which currently looks after 450 life limited St Luke’s Hospice Festival of Light at Sheffield children and their families, this year celebrated Station – the first time the Christmas fundraising its 10th birthday. Stagecoach supports Demelza event has been held outwith hospice grounds. through the annual Bus Rally in Herne Bay and has also provided the charity with a promotional bus which has a bright design of red and white spots, and features the clown logo. The bus interior features artwork by some of the children who attend the hospice, as well as testimonials from families and information to explain how Gift of life passengers can become involved.

Stagecoach Cambridgeshire donated an Community automatic defibrillator to emergency medical fundraising charity Magpas (below). The defibrillator is a life-saving piece of equipment that automatically Canada reads a patient’s heart and knows when to shock in cases of cardiac arrest. It is a vital piece of In Canada, we were involved in assisting with apparatus that has enabled the charity to train community fund-raising efforts to build and non-medical volunteers so they can make a real equip a new hospital in Peterborough, . difference in their own local community.

Education

Oasis Reading on the railways Academy funding East East Midlands Midlands Trains

Stagecoach has provided £500,000 through East Midlands Trains recently helped passengers a major four-year sponsorship to fund a gym ‘make their journey a reading journey’ by inviting at the new Oasis Academy in Grimsby. staff from County council’s libraries The Academy, which has around 1,100 students, to board the Line train and encourage is a partnership between the Oasis Trust, passengers to use the library as a source of North East Council and the reading matter. Commuters were also treated Department for Education and Skills to improve to a rendition by poet Rosie Garner who read choice for parents and raise the overall standard a specially-commissioned poem – dedicated to of education in the local area. Stagecoach is the – over the train’s PA system. also donating a bus to the Academy.

10 Stagecoach Group Plc CSR Strategy Community support

Emergency Remembrance relief programme day travel United States Group-wide

In the United States, we are part of the federal Stagecoach provided free travel for veterans living Emergency Relief Programme, with vehicles on in Scotland – and their families – to attend the standby to assist the response to any natural 2008 Remembrance Day ceremonies in London disaster in the Gulf Coast. and .

Giving South Sponsorship West Trains Yorkshire

South West Trains makes a very important contribution to the communities in which it sponsored a local operates. The company is heavily involved in playwright to enable him highlighting the dangers of trespassing on railway to produce a musical lines, getting the message across to around comedy entitled ‘The 50,000 children a year. South West Trains has Old Club Trip’ based also sponsored The Big Issue Foundation’s annual on Barnsley’s bus trips Health Week for four years in a row and is a to the seaside in the regular supporter of Voluntary Search 1960’s. The musical and Rescue as well as The Railway Children, was performed at the a charity which helps runaway youngsters. local theatre, with all proceeds going to the Barnsley Hospice.

Accessibility

Buddy scheme North East East

Stagecoach North East allows driver John Watson For the seventh year in a row, one day off per week to enable him to volunteer – along with Stagecoach in Cambridgeshire – with the Buddy Scheme, working with people supplied over 200 buses for park and ride who have struggled to travel independently. services to help spectators get to and from Most of the people that John works with have the British Grand Prix at Silverstone. never travelled alone on public transport but, since joining the scheme, John has helped over 30 people overcome their fears and gain their independence.

Stagecoach Group Plc CSR Strategy 11 Our people

investing in the best

The strength of our business is built on the high quality of our employees. They ensure we can deliver a high standard of service day in, day out – and play a vital role in encouraging more people to use public transport.

By investing significant time and resources, we have in place vocational training, support for Stagecoach’s Apprenticeship Programme is one have the right people to deliver for our customers. managers and employee recognition programmes. of the most comprehensive in the bus industry. South West Trains spends more than 1,600 It is specifically designed to produce qualified Equal opportunities employee days a month training its people in multi-skilled technicians to work on increasingly addition to its three 24-hour open learning centres. more technologically advanced vehicles. It also We respect and value our staff, and we have a helps produce the engineering managers of strong commitment to equal opportunities and East Midlands Trains has a dedicated Customer the future. partnership working with trade unions. Service Academy, which offers training on disability awareness and conflict resolution, Health and well-being All employees are treated fairly and valued equally as well as courses for new train drivers. irrespective of disability, race, gender, health, social Stagecoach recognises the importance of looking class, sexual orientation, marital status, nationality, In North America, our centralised driver after the health and well-being of our employees – religion or belief, employment status or age. training school has improved the quality and and being there to help our people when they Diversity workshops are carried out to explore consistency of training. We have also created need it most. issues of ethnic, cultural and gender diversity. a management-in-training programme for middle managers. Our Canadian business has We have care schemes, which offer an employee focused closely on harnessing the power of the assistance programme that includes a 24-hour Training web to attract new employees and works in confidential counselling service. We also hold partnership with Workopolis, Canada’s leading We recognise the need for ongoing training regular health check fairs across our operations internet recruitment service. and development, so our people can do their job and offer staff private health insurance. and develop individually. In our UK Bus division, Management development we have one of the best vocational training Recognition programmes of any bus operator. We continue Our graduate recruitment initiative helps to to focus closely on recruitment and retention develop the managers of the future. The two-year Recognising employees is at the heart of making of drivers through improved pay, better training programme offers real hands-on involvement in people feel valued and respected. We have and mentoring schemes. the business, complemented by off-the-job several internal schemes in place to ensure that development and classroom-style tuition. It covers our people know the importance of their role At South West Trains, our centralised Recruitment training on engineering, finance, marketing and within our business. Centre and the state-of-the-art Operations operations, and many graduates have gone on to Training Centre deliver benefits to our employees become senior managers. and better service to our customers. We also

12 Stagecoach Group Plc CSR Strategy Recognition

You’re a Star scheme South Drivers’ charter West Trains Warwickshire

The South West Trains ‘You’re a Star’ scheme As part of the introduction of the Goldline allows managers to nominate their employee service in Warwickshire, a drivers’ charter was of the month. Along with a company director, also established. The charter includes a reward nominees then attend a monthly dinner for driver excellence through a monthly draw to where they are each rewarded with a cheque. win a restaurant or cinema voucher. Drivers and This initiative runs alongside other recognition other support staff (engineers) who have run on schemes including long service and retirement time, not had an accident or disciplinary and not events and Station Pride awards which recognise received a complaint, are entered into the draw. top stations.

Management Training development

Union learning Sarah Longair North West West Scotland

Stagecoach North West is one of the UK Former Stagecoach graduate trainee Sarah Bus leaders in developing the Union Learning Longair has a BSc (Hons) from Heriot-Watt movement – a learning facility for staff. University. Shortly after completing her two-year Currently, there are about 60 staff on courses graduate trainee course at Stagecoach, Sarah and 20 who have completed courses. The TUC was appointed as Operations Director for and trade unions provide the funding as well as Stagecoach West Scotland. She has since won access to external bodies such as Learn Direct the Chartered Institute of Logistics and Transport and local colleges, while Stagecoach makes time, Young Manager of the Year award as well as the office space and internet access available for Young Transport Professional Award at the 2008 staff to study. Passenger Transport Management Awards.

Health and well-being

Football Gym buddies sponsorship West Scotland West

At Stagecoach West of Scotland, representatives As part of Stagecoach West’s sponsorship of from local gym Fitness First visit most depots Town Football Club free tickets for to talk to staff about aspects of heath, diet home games are offered on a first-come-first- and exercise. They provide free fitness sessions served basis to all staff. and health assessments as well as preferential rates for those wishing to join the gym.

Stagecoach Group Plc CSR Strategy 13 Accessibility and affordability

making travel easier

We are committed to investing in measures to assist people with mobility difficulties, improving integration between our bus and rail services, using smarter technology to make travel simple and making public transport as affordable and attractive as possible.

Buses East Midlands Trains is investing £250,000 in for the Blind (RNIB). Our consumer-facing improving accessibility at stations across its websites are also designed to maximise ease Stagecoach invests in hundreds of new network. We are working closely with local of use by customers with visual impairment. accessible buses each year, with low floor authorities and to introduce ramp access for customers. We are on target to access and lifts at a number of existing stations, In addition, we have taken further steps to meet Government targets for compliance while the new East Midlands Parkway and Corby improve the online purchase of tickets for with disability legislation ahead of schedule. stations will be fully accessible. Key stakeholders our transport services by launching the UK’s Many of the coaches now in operation on have also been invited to submit ideas for first integrated budget coach and rail online our megabus.com and services small-scale schemes to improve accessibility. booking service. Customers using the market- are fully accessible and have a special lift for leading megabus.com and .com wheelchair passengers. We are also helping budget travel sites can get both coach and provide new demand responsive transport Trams rail options in one easy search, giving them services, which meet the needs of those with At , all trams are being access to more than 500 daily departures mobility problems who require a service to upgraded with wheelchair holding areas, textured to around 50 UK locations. and from their front door. grab rails and improved seating layouts to help passengers with visual impairment. There are also In the United States, we have launched a audio announcements for all stops and tactile Affordable travel programme to retro-fit a number of our existing directional stickers for external door buttons. To make public transport accessible to all, it has coaches with accessible lifts, while in Canada to be affordable. Stagecoach is the market-leader we provide accessible coaches on any scheduled At , upgrades have for budget inter-city bus and coach travel, offering service via a 24-hour advance booking system. provided improved access to the trams. coach travel in the UK and US from £1 and $1 respectively. As well as offering a range of train Trains Staff training ticket options to suit customers’ varying needs, our budget rail service megatrain.com gives On the South West Trains network, we are Access for all is also about staff training and we passengers travel for as little as £1 to around involved in a total of 21 major schemes as part continue to maintain links with disability groups 30 locations in the UK on the South West Trains, of the Access for All programme, to provide an to ensure both the needs of our passengers and East Midlands Trains and networks. accessible walking route from the main station employees are considered. We have also introduced a new online megarider to all platforms. In addition, South West Trains ticket at each of our regional bus networks which now has a dedicated wheelchair space on every The Group’s website, www.stagecoach.com, offers discounted 28-day travel. Our Unirider ticket service, while the Class 159 upgrade will provide has been developed in line with accessibility offers discounted travel to University students in improved audio and visual information for guidelines drawn up by the Royal National Institute 18 towns and cities across the UK. passengers with hearing and sight impairment.

14 Stagecoach Group Plc CSR Strategy Bus

Solar-powered ticket machines Queue busters Manchester West Scotland

Bus passengers in Manchester are finding it Stagecoach West Scotland has introduced hand quicker and easier to get their tickets thanks held ticket machines which allow our ‘queue to brand new solar-powered on-street ticket busters’ to sell tickets to passengers before the machines. The new machines – the first of their bus arrives. kind in the country – were installed by Stagecoach and Passenger Transport Executive (GMPTE) and as part of a 12-month trial. The project makes it even easier for customers to Low-floor for all buy tickets in advance, as well as speeding up boarding and helping services run on time. Oxfordshire

All 170 buses in the Stagecoach Oxfordshire fleet are now low-floor vehicles and are therefore accessible for wheelchairs and pushchairs. This includes the Oxford Tube service fleet which was completely replaced with low-floor buses at a cost of £8 million.

Trains Bus and Train

Ticket vending machines Rail Franchises Smartcard technology Both South West Trains and East Midlands Trains have begun installing dozens of Ticket Vending Stagecoach Group Machines (TVMs) which allow passengers to purchase tickets directly from the machine at the Stagecoach is leading the way in delivering time of travel or to buy tickets online and collect smartcard technology in the UK. The company them from the machine. is testing the national rail network’s first smartcard at its South West Trains rail franchise and has also installed state-of-the-art technology on around 2,000 of its buses in the UK. Stagecoach is also trialling ‘tap and go’ technology, allowing bus passengers to use a bankcard to make on-board payment for travel.

Trams

Refresh project Customer assistance Supertram Metrolink

Over the last two years all 25 trams at Sheffield Metrolink offers a tailor-made service where Supertram have been through a refresh. a member of staff will meet passengers at an The refurbishment has included a new livery agreed location and assist them with their and internal colour scheme as well as a number onward journey. of general passenger improvements particularly for those with mobility or visual impairments. Improvements include a new wheelchair area to meet government guidelines, Rail Vehicle Accessibility (RVAR) colour schemes, clearly marked priority seating/areas, tactile stickers directing to door buttons, and clearer audio for stop announcements.

Stagecoach Group Plc CSR Strategy 15 Health and safety

our first priority

The safety and security of our customers and our people is fundamental to our business. Public transport is the safest way to travel.

Safety governance Rail Trams Stagecoach Group and its businesses have Investment in new trains is further enhancing the Manchester Metrolink is investing in improved a good safety record. However, we constantly safety of railways. CCTV systems and also has a programme in keep our safety arrangements under review place to introduce more effective tramstop and are committed to putting in place any South West Trains’ passengers benefit from a safe passenger alarm call points. Recruitment is also improvements required. environment on our state-of-the-art Desiro trains underway to double the number of Travel Safe and on our refurbished Class 455 trains, which are Officers on the Metrolink System to reduce Health and safety is monitored and reported on fitted with CCTV technology. All the South West anti-social behaviour. across the Group and appropriate action is taken Trains rolling stock is also fitted with the Train to address any major issues that are identified. Protection Warning System. Sheffield Supertram is conducting a review Our Group Health, Safety and Environment of procedures to manage contractors and is Committee updates the Board on safety matters South West Trains has invested in more than also addressing sight-lines on the network by at each of its meetings. 4,000 CCTV cameras at stations and on trains curbing vegetation. to reassure passengers and employees, and Bus assist the police and courts when pursuing North America criminal cases. We work in partnership with the Government and In North America, we continue to meet and other agencies to improve bus safety and security. Employees have been issued with a new, revised exceed all Federal and State safety regulations. While crime and vandalism are relatively low, personal safety handbook. Platform staff have Regular safety audits of our facilities ensure high they can discourage people from travelling on undertaken a conflict management refresher standards of health and safety are maintained buses. We continue to invest in CCTV technology training course and frontline employees are now and a dedicated safety team ensures that policies and all new buses are fitted with security cameras. involved in risk assessments. A specific safety and procedures are followed. We also have a number of joint programmes in management system has also been put in place place with schools and the police to educate the to control major project work at stations. We have assisted national bodies to put in place next generation of public transport users. processes to address the impact of potential Since being awarded the East Midlands Trains terrorist attacks on public transport and work At an operational level, we continue to invest franchise, we have conducted a full peer group with the Federal Government to take part in in driver training and undertake route risk review of safety processes and introduced revised anti-terrorism workshops for our employees. assessments to identify potential safety issues. accident reporting and investigation procedures. We also help fund safety campaigns focused In Canada, we have a dedicated Occupational on other road users, including cyclists and drivers At Virgin Rail Group, the Pendolino train is widely Health and Safety Policy Committee which of agricultural vehicles. regarded as one of the most robust on the UK investigates any issue identified by an employee rail network. and takes appropriate remedial action.

16 Stagecoach Group Plc CSR Strategy Bus

Police Vamoose to vandalism Specials initiative West Scotland Manchester

‘Vamoose to Vandalism’ is a recent project In partnership with Greater Manchester Police between Stagecoach, Strathclyde Police and and the GMPTE, five Stagecoach Manchester South Council to make school pupils bus inspectors are to be trained as police Special all over Ayrshire aware of the dangers and Constables. The inspectors will be released destruction caused by acts of vandalism. one day per month when they will be used as Pupils were invited to enter an art competition to Buswatch Specials, operating in and around design a poster with the message that vandalism the Greater Manchester bus network. In return, is wrong. Three winning designs were transformed they must also make themselves available for a into advertisements and placed on the back of minimum of one shift per month as an ordinary a Stagecoach bus. Special Constable on normal police duties.

Night bus Tailguardian vinyls South West North Scotland

A number of Stagecoach bus companies, has fitted 20 of its buses including West and with special vinyls (below) to encourage drivers to Stagecoach Oxfordshire, operate a night bus keep a safe distance when travelling behind them. service on Fridays and Saturdays to ensure The vinyls show speed limit indicators that can people have a safe method of getting home only be seen by drivers who are too close to the at the end of the night instead of walking bus in front. The project aims to raise awareness or risking drink driving. of braking distances among drivers throughout the area and has the potential to reduce the risk of road accidents.

Bobbies on buses South Wales

Stagecoach South Wales is one of a number of Stagecoach’s UK Bus companies to support and participate in the Bobbies on Buses scheme, initiated by Bus Users UK.

Train

Rail Community Officers South West Trains North America South West Trains is investing £1.8 million in providing a safer railway through a team of Rail Community Officers. The team of 40 RCOs are the successors to the award-winning TravelSafe GPS tracking Officers and work side-by side with in providing a high-profile North America uniformed presence for our passengers and staff on trains and at stations. They also take part in police operations to catch offenders and go In North America, GPS tracking and monitoring into local schools to warn children of the problems systems have been installed in more than caused by trespassing on the railway and 1,000 coaches to improve security. anti-social behaviour on trains.

Stagecoach Group Plc CSR Strategy 17 The environment

greener smarter travel

Climate change is one of the most serious challenges facing our world. The travel choices we all make every day affect the planet we will entrust to future generations.

Greener, smarter travel on buses and trains Renewables and cleaner engines is an important part of the solution to the global challenge of climate change but we are also Stagecoach has signed a contract to source committed to making our own business as most of its electricity requirement for its UK sustainable as possible. Our Environment Policy bus operations from renewables. Electricity sets out our commitment to good environmental generated from mostly small-scale hydro, as stewardship through a package of measures well as on-shore wind and biomass, will provide and our wide-ranging strategy includes investment more than 70% of the company’s required in renewable fuels and cleaner engines, state-of- supply, with the remainder coming from cleaner, the-art energy efficient facilities, water and waste low-carbon sources. The two-year contract with recycling initiatives and offering businesses green Opus Energy, also involves installing smart meters travel incentives for their employees. at 240 UK sites, which will dramatically decrease CO2 emissions. We are actively marketing our greener, smarter travel services to our customers and work closely Stagecoach uses a next-generation fuel additive, with local authorities and the Government to Envirox™, to reduce carbon emissions and encourage intelligent car use. In addition, our improve fuel efficiency. The additive has delivered new Group web portal features a carbon more than a 5% cut in fuel consumption and calculator which shows customers how much an associated decrease in vehicle emissions. energy they can save by using public transport. Stagecoach also currently uses a blend of 5% biodiesel across its 7,000-vehicle UK bus fleet. Now, more than ever, we are taking seriously our responsibility to protect the environment In North America, we are the first company in and we have an up-to-date climate change New York to ensure our vehicles can use low strategy in place. Our new Carbon Management sulphur fuel, which significantly reduces emissions. Programme puts in place new processes, key We have also started a programme to install performance indicators and targets to reduce emissions particulate filters on our vehicles. our own carbon footprint.

18 Stagecoach Group Plc CSR Strategy Fact 5% Buses and trains are responsible for only 5% of UK transport sector carbon emissions, compared to 54% for the car.*

In Canada, we comply with Ontario’s wheel through an in-vehicle sensor monitoring up ‘Drive Clean’ programme and have recently to 120 driving manoeuvres and provides feedback introduced 21 new vehicles, equipped with the on the driver’s performance. latest engine technology. All of our locations have converted to ultra-low sulphur diesel. In Canada, systems are in place to accurately track and record electricity and water use at our Virgin Rail Group, our joint venture with Virgin facilities and in North America, we are taking part Group, is working in partnership with the Carbon in a Smart Start energy conservation programme. Trust on its five-step carbon management programme which aims to reduce the CO2 Recycling emissions produced by Virgin Rail Group’s operations and reduce the amount of energy Across the Group, programmes are in place and water used on board its trains, at stations to recycle paper, cardboard, metal, waste oil, and in offices. batteries, tyres and water. All of our Canadian facilities are equipped with a separator unit to Energy efficiency filter the water from petroleum products before the water is sent into the water system. Emissions from around 90 of Stagecoach’s workplaces across the UK have been cut by Green travel incentives more than a third after the introduction of a hi-tech energy management system which Stagecoach has partnered with a number of delivers improved heating control. Gas major employers, colleges, universities and consumption has been slashed by an average hospitals to support more sustainable travel of 36%, while CO2 emissions have been cut choices. The green travel plan involves employees by more than 6,200 tonnes a year.** signing up to annual bus travel and paying for it direct from their salary. As well as being a more Stagecoach invests millions of pounds each year environmentally friendly way to get to work, the in the training of its driving team and, over the scheme allows employees to make considerable past two years, hundreds of employees have savings on their annual travel costs. Stagecoach completed a Safe, Skilled and Fuel Efficient Driving is also working with the Central Manchester and programme. All of the company’s 13,500 drivers Manchester Children’s Universities Hospitals NHS will complete the course as part of a Certificate of Trust to offer staff discounted bus ticketing to Professional Competence. In addition, Stagecoach encourage more use of public transport. is trialling a hi-tech driver system to improve safety and reduce fuel costs and carbon emissions. * Source – Defra 2007 ** Source – Vickers Electronics Survey, January 2007 The system improves driver behaviour behind the

Stagecoach Group Plc CSR Strategy 19 Recycling

Garbology South Reverse vending West Trains

South West Trains has introduced an innovative In partnership with Aberdeenshire Council, scheme to reduce the amount of bulk mixed Stagecoach has launched Scotland’s first reverse waste sent to landfill every day. Garbology – an vending recycling initiative, offering discounted industry leading waste segregation and recycling bus travel in return for used drinks cans and project – has been developed at Wimbledon plastic bottles. A hi-tech reverse vending recycling Traincare Depot. Under the scheme, waste is machine has been introduced at Ellon Park and sorted into different types, with items such as Ride facility which allows commuters to recycle cardboard and paper taken away for recycling. their plastic drinks bottles and drinks cans and This scheme is kinder to the environment and get Stagecoach ‘green points’ in return which saves South West Trains around £70,000 a can then be redeemed for discounted bus travel. year in waste disposal costs.

Energy efficiency

Idling times Waste reduction Canada Virgin Rail Group

In Canada we have recently adopted a wireless Virgin Rail Group has installed multifunctional print GPS system that provides valuable information devices in its offices to save paper and energy. to address unnecessary idling of buses.

Carbon neutral travel Green programme East of Scotland North East

Stagecoach has launched Scotland’s first carbon At work is underway neutral bus network, in partnership with Scottish on a £350,000 ‘Green Programme’. Following a charity Global Trees, which will see the to report by energy consultants on all six North East Edinburgh bus network become carbon neutral depots, a five-year programme of environmental for the next five years. Around 140,000 trees were improvements was created. The ultimate aim is planted in the south of Scotland during the first to drastically reduce carbon dioxide emissions,

year, saving 21,500 tonnes in CO2 emissions. reduce energy consumption and material waste and have 95% of staff signed up to the green programme. Work undertaken will include the introduction of radiant heaters, the replacement of all high bay lighting as well as a new heating system and external insulation for the head office.

20 Stagecoach Group Plc CSR Strategy Green travel incentives

Bio-buses Real nappies West Scotland Perth

Stagecoach West Scotland operates the UK’s Stagecoach has launched an innovative first Bio-buses, which run on 100% biodiesel. eco-partnership to offer a week’s free bus travel The bio-fuel is manufactured from used cooking incentive for new parents who signed up to the oil and other food industry by-products, which are Perth and Kinross Real Nappy Network (PKRNN) from sustainable sources that do not involve the to use real nappies on their babies. The project destruction of natural habitats or compete with promotes environmental awareness by offering the human food chain. The environmental project free sustainable transport in return for reducing allows customers to exchange used cooking oil their use of disposable nappies which are for discounted bus travel and, since the initiative thought to take years to decompose in landfill. was launched in October 2007, it has cut CO2 It is hoped that this initiative could be a model emissions from the buses by 80%, saving for councils across the UK. 550 tonnes of carbon, and more than 21 tonnes of used cooking oil has been recycled.

Renewables and cleaner engines

Green engine trial Water power South Metrolink

Stagecoach is investing heavily in vehicles Metrolink is the first tram system in the UK to with new Euro 5 standard engines. These are be powered using water. Metrolink is already amongst the greenest engines in Europe, with one of the most environmentally-friendly forms lower emissions and improved diagnostics to of transport in Greater Manchester as it does not allow performance to be logged. Stagecoach’s produce air pollution at street level. An added bus depot was one of the first to benefit of waterpower is a substantial reduction take part in a trial of these new engines. in carbon dioxide emissions into the atmosphere.

Guided busway Cambridgeshire

Stagecoach has invested £3 million in a fleet of 20 vehicles which will run on 100% bio-diesel produced from food waste when the new Cambridgeshire Guided Busway opens. The new buses will produce up to 80% less carbon emissions than vehicles using conventional diesel.

Stagecoach Group Plc CSR Report 2009 21 www.stagecoach.com

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Stagecoach Group Group Headquarters 10 Road Perth PH1 5TW Scotland Tel: 01738 442111 Fax: 01738 643648 For further information on Stagecoach’s commitment to Corporate Social Responsibility, visit www.stagecoachgroup.com/scg/csr