all systems go! After months of detailed planning, the new East Midlands rail franchise is now live and set to bring big improvements for passengers.

SPECIAL FEATURE PAGES 8&9 The newspaper of Stagecoach Group Issue 69 Winter 07-08 Boxing clever 6 On-board, on-line 12 UK Bus Awards 14 MBE honour 16 chip pan fuel is just the ticket • Pure biodiesel from used cooking oil to power vehicles in Scottish trial Get me to the church on time! • Cleaner fuel technology expected to cut CO2 emissions by up to 82%

PASSENGERS are enjoying their own a free container to recycle their used said: “I welcome this innovative oil boom, thanks to a groundbreaking cooking oil. collaboration between two of our green bus project. The oil can then be exchanged for leading companies. Stagecoach has launched the UK’s bus discount vouchers at East Ayrshire “A recycling initiative that fuels public first Bio-buses as part of an eco- Council’s Western Road recycling plant. transport cuts carbon emissions twice friendly initiative allowing customers The single-deck Bio-buses, running over. It is particularly important that to exchange their used cooking oil for under the slogan “Do your part, be Bio the project is using bio-fuel from wholly cheaper bus travel. smart!”, have been fitted with specially- recycled material and not from a source Eight vehicles in Kilmarnock are made dual fuel tanks as part of the competing with food production.” running on 100% sustainable biodiesel project undertaken with Motherwell Brian Souter, Stagecoach Group made from used cooking oil and other biodiesel business Argent Energy Ltd. Chief Executive, said: “This innovative Ian Giles Photos www.iangilesphotos.co.uk Image by food industry by-products, resulting in The project will produce an annual project is a great opportunity for our an expected 82% cut in CO2 emissions. saving of 960 tonnes in carbon customers to play their part in saving All households on the Service 1 route emissions. the planet by recycling household – which runs from Stewarton to Darvel Launching the initiative, Secretary of products that would otherwise go to via Kilmarnock and carries around State for Scotland and Kilmarnock and waste. 15,500 passengers a week – will receive Loudon MP The Rt Hon Des Browne “I’m sure the idea of cheaper travel in exchange for the used contents of your chip pan will capture people’s imagination. “Bio-energy is an excellent renewable fuel, which has a number Stuart and Claire Draper with the 1968 Regent MK1. of environmental benefits, and we are WHEN Kent bus driver Stuart Draper was planning his delighted to carry out the first UK trial wedding to Claire Robinson, there was only one way to of this technology on a commercial travel… by bus! bus service. We are looking forward Stuart hired Stagecoach South / East Kent and Hastings’ to assessing these vehicles and the restored 1968 AEC Regent MK1 double decker bus to take potential of this technology for our bus guests from St Peters Church, Broadstairs to Quex Park in operations in the UK.” Birchington. Stagecoach currently uses a blend And his colleague, Thanet controller Lana Jefferies, drove of 5 per cent biodiesel in more than it for him! 4,300 vehicles, covering around 60 per “My family and friends were delighted,” said Stuart. cent of its UK Bus fleet. In 2006, the “They loved the scenic trip along Margate seafront and Group conducted the first UK trials of a thought the bus looked amazing. I’m really happy that I bioethanol-fuelled bus outside London chose the Regent as it added to our very special day.” to evaluate the technology that can use The happy couple live in Broadstairs, Kent, and Stuart sugar beets to power vehicles. has been driving at the Stagecoach Thanet depot since The pilot study covered Liverpool, January 2003. Barnsley, Sheffield, Newcastle and The historic bus carries 60s-style advertising supplied Manchester. Ethanol-powered buses are by Thanet-based Hornby, famous for its train sets and already in operation in Sweden, Spain, Scalextric. Restored by the engineering team at Thanet Launching the new project are, from left: Bill Stafford, Chief Executive, Neighbourhood Services, East Italy and Poland, delivering significant depot in 2006, it’s now used for private hires and charity Ayrshire Council; Des Browne, MP for Kilmarnock and Loudoun; Stagecoach Group Chief Executive reductions in carbon dioxide and events. Brian Souter and Sam Greer, Managing Director, Stagecoach West Scotland. particulate matter. STAGECOACH in Warwickshire honoured its long-standing employees at a special STAFF HONOURED FOR THEIR LONG SERVICE Praise for presentation event. Eleven colleagues were recognised – all pension fund having served 20 years or more with the company. STAGECOACH Group has one They were treated to a three-course meal of the UK’s leading corporate before receiving a certificate, badge and gift pension funds for responsible in- from Phil Medlicott, Managing Director for vestment, according to a major Warwickshire and Mike Bishop, the region’s new report. Engineering Director. The UK Social Investment The longest-serving member was Robert Forum (UKSIF), the Milne, who has been a driver with the membership body for company for 35 years. responsible investment, ranked Phil Medlicott said: “It’s great to be able the Stagecoach Group Pension to honour people for their commitment Scheme as one of the top three to Stagecoach and to have so many still in the country. reaching these milestones is testament to the The findings are contained in company and the employees’ hard work.” the UKSIF report ‘Responsible Business: Sustainable Pension - How the Pension Funds of the UK’s Corporate Responsibil- ity Leaders are approaching responsible investment’. The Stagecoach Group Pension Stagecoach posts Scheme -– a defined benefits scheme with more than 21,000 members and assets under management worth more than £580 million – was given a gold strong results ranking, the second-highest level of award. The report said it was one of Stagecoach Group has UK and North America are three schemes that had dem- posted a strong set of half-year Revenue up 9% performing strongly. We believe onstrated “particularly strong results as more people get on increasing car congestion, inward leadership”. board its bus and train services. migration and a growing focus on Derek Scott, Chairman Revenue from the Group’s Earnings per share up 62.1% environmental issues will provide of Trustees, Stagecoach continuing operations shot up by more opportunities to attract Group Pension Scheme, said: more than 9% for the six months passengers to our public transport “Responsible investment is not ended October 31, 2007, while Bus passenger volumes up 3.9% services in the years ahead. just common sense for pensions earnings per share were up by a “The Group is well-positioned trustees, it is both good business massive 62.1%. to deliver further value to our sense and essential to the proper Stagecoach grew passenger Rail revenue up 16.6% shareholders and we are confident discharge of fiduciary responsi- volumes in its UK Bus division by in the prospects for the rest of the bilities.” an estimated 3.9% compared to year.” the same period in 2006. growth. Revenue from rail Group’s North American Stagecoach Group Chairman Strong partnerships with operations was up 16.6%. operations where growth has Robert Speirs added: “I would Impressive local authorities, coupled with Stagecoach was boosted in continued in sightseeing, charter, like to thank our employees across innovative services and the November 2007 with the start contract, commuter and scheduled the Group, whose continued apprentice success of its telemarketing of its new East Midlands rail services. hard work and commitment to campaigns, have been behind the franchise. Now Britain’s biggest Stagecoach Chief Executive Brian first-class customer service is A YOUNG apprentice has huge return to public transport. tram operator, the Group has also Souter said: “We have achieved crucial in growing our business. earned a glowing tribute from Excellent operational delivery at made a good start to the 10-year further strong growth in our bus Putting passengers first is at his bosses. the Group’s rail division, where Manchester Metrolink operations and rail operations, leading the the heart of what we do every Stagecoach North East nominat- South Western recorded its best and maintenance contract. market with our innovation and day and we have clear plans to ed Christopher James, a young ever performance, continued to Both revenue and margins strong stakeholder partnerships. build on our new and existing apprentice from the Slatyford drive revenue and passenger continued to improve at the “Our bus operations in the operations.” depot, in this year’s Apprentice of the Year Awards – and never was a nomination more deserved. Bob Aspinall, Engineering Sayed’s still Go fir it! Manager at the Slatyford depot, explained: “Chris is a hard-work- COACH Canada staff ing young man who has consist- going strong swapped baubles for bottles ently impressed me with his for an enchanting Christmas enthusiasm and commitment. AT the age of 77, Sayed Khatib from event. “I have never entered a worker Lindford, Hampshire, is thought to Taking part in Ontario’s into the national Apprentice be the oldest full-time bus driver Peterborough Festival of Awards before, but I was so within the Stagecoach Group, and Trees for the seventh time, pleased with Chris’ development possibly within the UK bus indus- the Coach Canada team of that I felt he deserved it. try. Debbie Nayler, Sue Adam, “While he didn’t win, he Based at the Aldershot depot, Lyn Morrow and Jan Fortune has become a valuable team Sayed says he enjoys the job and created a special Wine Tree. member in this depot and to the hopes to continue driving at least They decked the tree with company as a whole.” until his 80th birthday. wine-related decorations such Christopher (20), from And, as long has he can pass as glasses and corkscrews. Newcastle, successfully the strict annual medical, his 200 And thousands of festive completed his GoSkills ap- colleagues – including Emma Festival-goers admired the prenticeship after four years of Butterfield, the youngest driver at Emma Butterfield with 77-year-old driver Sayed Khatib. spectacular creation, with the dedicated study this summer. He the depot aged 23 – believe he will Coach Canada name proudly is now qualified to VOSA (Vehicle achieve his goal. to the job and is very encouraging into work most days. There is a displayed in front. and Operator Services Agency) “You would not believe that he is towards new drivers who join the great camaraderie at the depot with All proceeds from the event PSV (Public Service Vehicle) 77,” said Emma from Yateley, who team.” a great mix of ages, gender and went to local healthcare standard. took up professional driving three Sayed said: “I have always enjoyed religions that would be hard to find initiatives. years ago. “He has a great attitude driving and look forward to coming in other business sectors.” 2 Winter 07-08 Ramping up CATCH A LITTLE the work at Norbiton

DISABLED passengers using South West Trains’ Norbiton LUXURY gold station have received a boost after more than £200,000 was Passengers tempted by Italian leather coach-style seats and smart interiors invested to improve disabled access to the station. A ramp has been installed at the Kingston-bound platform to provide step-free access to the station. A low-level ticket counter has also been installed, while the booking hall was redecorated and new flooring laid down. The project was developed through work with Transport for London, the Royal Borough of Kingston, Network Rail, the Department for Transport and SWELTRAC, who all offered significant financial assistance to the project. Richmond Park MP Susan Kramer said: “Public transport is becoming more and more popular and it is vital that we make it accessible to as many people Brian Souter, Stagecoach in Warwickshire Managing Director Phil Medlicott and John Deegan,Strategic Director – as possible.” Environment and Economy for Warwickshire County Council, launch the Goldline buses in Leamington. Matthew Winnie, South West Trains Area Manager, Travellers are being tempted Passengers travelling on Goldline are also part of the package. people stick with the car because added: “This work will make with luxury bus journeys in a bid can expect comfortable hand- Brian Souter, Stagecoach Group they like some of the comforts it the world of difference to our to lure them out of their cars. stitched Italian-designed leather Chief Executive, said: “Goldline is a offers. With Goldline, they can get disabled passengers. Stagecoach’s new Goldline service high-backed coach seats plus completely new concept and we are catch a little luxury at a fraction “We want to give our promises superior comfort, service specially-designed flooring, track challenging people to rethink their of the cost of commuting to work passengers a railway that guarantees and state-of-the art lighting and a softer fabric interior. expectation of bus travel. by car – and do their bit to cut is accessible to all and green travel. They’ll receive guaranteed service “It is a complete package offering their carbon footprint and save the this investment shows our The innovation is being piloted in standards and free tickets if delayed passengers luxury travel and planet.” commitment to that. We are Perth and Leamington Spa, at a cost by than 20 minutes because of unrivalled first-class customer Bus fares on the service will stay very grateful to the other or- of £2 million, and could be rolled factors within Stagecoach’s control. service on some of the greenest the same, with unlimited weekly ganisations who have helped out to key locations across the UK if Hand-picked friendly drivers and state-of-the-art transport in Europe. travel using a megarider ticket from bring this plan to fruition.” it proves a success. CCTV for added comfort and safety “Our research shows that some just £6.50. Virgin Trains website hits The colour of money a million Virgin Trains’ easy-to-use ticket booking website has proved a hit with customers who have used it to make a million ticket transactions since its launch last February. Sales made through the website are currently running at around 15 percent up on the same period last year. Virgin Trains Commercial Director Graham Leech VIP value for teenagers said: “We are really pleased with the results so far. In YOUNG people are being given adults to learn how to be preparation for our increased Staff at Stagecoach East (Northampton) enjoying the special event. the VIP treatment to get them independent and not simply frequency train service which back on the buses. rely on mum or dad to be a starts in 2009, we’re now BUS staff were truly ‘in the pink’ Northampton and Corby) got The new VIP (Very 24-hour taxi service. working on further improve- for a fun charity event. involved and we would like to Independent Person) Megarider “It also encourages greener ments, including tickets@ Stagecoach East employees thank everyone who dressed up ticket allows 11 to 19-year-olds travel patterns for the home, so we can offer an even donned brightly-coloured or made a donation.” to travel throughout Tyne and future, helping them learn better ticket booking service clothes to support Breast Cancer The money poured in, with Wear from as little as £1 a day. that the car is not the only to the increased number Awareness. the total raised topping £1,100. Robin Knight, Commercial mode of transport and of customers we will be Assistant Marketing Manager This amount will be matched Director for Stagecoach North there are efficient and viable carrying.” Elaine Bulmer said: “All our by the company, making a total East, said: “It’s good for young alternatives.” depots (Bedford, Kettering, donation of over £2,200. Winter 07-08 3 Engineering Ho ho home from home

apprentices go Convalescing children at the season in the comfort of their own Royal Preston Hospital enjoyed a homes, needed a little lift.” from strength seasonal treat in the build-up to Thanks to a sub-contracting Christmas. arrangement with Father Christmas to strength Stagecoach bosses contacted Santa’s and the elves, the gifts were kindly Secret Village, believed to be in the provided by Toymaster. TWO teenagers are enjoying North Pole, to invite the Man in Red to And, in the absence of Rudolph, getting their hands dirty as they deliver gifts to the poorly youngsters. Prancer, Dancer and the rest of the prepare for a career in public Tom Wileman, Regional Director reindeer team, Father Christmas transport. for Stagecoach, said: “We fully arrived at the Hospital in style, on Stagecoach East is always understood Santa’s commitments board the Stagecoach Christmas bus looking for future engineering at Christmas, but we believed the which operated throughout the city in Michelle Melling, Matron of the Children’s Ward at the Royal Preston Hospital, talents and is currently working children who couldn’t enjoy the festive December. welcomes Father Christmas and the Stagecoach North West Christmas bus. with two young people with ambition to progress in the company. Eighteen-year-old Connor McNally, from Corby, and Tom Fullerton (17), from Kettering, have just completed their first wife sees red year on the four-year apprentice- ship. They have found it to be the perfect way for them to develop a career within a field that they enjoy. Tom said: “I didn’t really enjoy over rival bus school and wanted to do a job which was hands-on.” As well as being a practical Bus driver Alan Curran didn’t as though I have changed my course, Connor and Tom also quite know what he was get- allegiances. According to her, I attend college in Bristol where ting into when he got behind the should refuse to drive them on they are working towards an wheel of a Stagecoach bus decked my shift. But if I do that I’ll get the Advanced Modern Apprentice- out in Liverpool FC colours. sack.” ship in Transport Engineering It was not exactly the ideal job for Friends and workmates have Maintenance. Alan, who is a committed fan of been ribbing Alan about his Kettering Engineering Manager city rivals Everton – but the heat predicament - and he’s also been Gary Line said: “Both Tom and was really turned up when his refused service in his local pub. Connor are hard workers and wife, Marie, found out. Even worse, Marie, who works are proving themselves to be real Marie is also a die-hard fan of in the canteen at the Stagecoach assets to Stagecoach East.” the Goodison Park club – and depot, has refused to serve Alan was not best pleased that Alan his breakfast in protest. Would you like to share your would be driving the Champion of She said: “I’m devastated Alan’s experiences of working with Champions bus around the city. driving that bus. It’s an insult Stagecoach? And she was so upset that she to our heritage and our football even threatened to go to the beliefs.” Checkout p16 for a full list of your divorce courts if husband Alan However, bosses at Stagecoach On Stage contacts. continued with the job! have come to the rescue – by A tale Alan (54) said: “She’s a massive decking out another bus in Everton to tell? Alan Kops it from die-hard Evertonian Marie. Evertonian and she thinks it looks colours! Bumper year of success

Stagecoach celebrated a bumper numbers now up more than 40 per Stagecoach Bluebird. year for awards in 2007. cent. Meanwhile, no less than three top The company scooped two Stagecoach Bluebird, in partnership honours went to Stagecoach at the top honours at the 2007 Scottish with Aberdeenshire Council, 2007 Route One Operator Excellence Transport Awards. The Information received the Bus Award. The judges awards. and Marketing Award went to praised the Stonehaven Quality Bus George Connell, Traffic Manager Stagecoach in Fife for its promotion Corridor and Coastrider service, at Stagecoach West Scotland, was of the Taylink 99 service. Passengers developed through a successful named Bus Manager of the Year, have flocked to the service since it Quality Partnership initiative while colleague Alex McSorland, Bus Manager of the Year George Connell receives his award from Stuart Mackay, was re-launched in May, 2006, with between Aberdeenshire Council and Operations Manager at Stagecoach Managing Director of award sponsor Irisbus UK Ltd, routeONE Editor Mike Morgan West Scotland, was given the Special and awards ceremony assistant Emma. Award following nearly 50 years’ service to the bus industry. incorporating three routes in the city 2007. Stagecoach Group Technical of Sheffield, won the Best Customer Chris won the Signaller of the Engineer Adrian Havlin, based at the Initiative award. Year award, which was one of 11 company’s headquarters in Perth, Andy Morris, Managing Director presented in front of 500 guests at the was named Bus Engineer of the Year of Stagecoach Supertram, collected ICC in Birmingham. at the event held at the National the award, which was made for the His nomination for the accolade Motorcycle Museum in Birmingham. company’s innovative approach with gave a glowing account of his At the inaugural Light Rail the introduction of low-floor buses dedication, stating: “He greatly Awards 2007, Stagecoach Supertram on the Sheffield-Stockbridge corridor. deserves recognition for his won a top honour for its focus on Manchester Metrolink signaller incomparable contribution to the customers. Chris Allen also boosted way the Manchester Metrolink Chris Allen receives his Signaller of the Year Award from music supremo Pete Waterman The company, which operates Stagecoach’s trophy cabinet, taking system runs for the benefit of both (far right). the 28km light rail network a top honour at the RailStaff Awards our staff and our customers.” 4 Winter 07-08 Five steps to a going forward greener life A five-step plan to make people more eco-friendly has been rolled out by Stagecoach East. The company’s ‘5-a-day’ in partnership campaign is a new take on the familiar principles of healthy Stagecoach has endorsed Transport, said: “A successful, eating, suggesting five small a major new report that reveals attractive and high-quality bus alterations which Bedford improvements to bus services in service can have a measurable residents can make for a greener the UK’s major urban areas through impact on an individual’s life. lifestyle. partnerships between operators “This report illustrates what can be “It’s not about telling people and transport authorities could achieved through successful partner- what they should and shouldn’t boost bus use by 11 per cent, cut ships between bus companies and do, but about suggesting ways congestion and improve the local local authorities. We must replicate in which they can adjust their environment. these successes across the country lifestyles to become more ‘Moving Forward – New Op- if we are to provide an efficient and environmentally friendly – and portunities, New Passengers’, economical transport option and using the bus is one of the most published by the Confederation of lessen the burden on our roads and effective ways,” said Stagecoach Passenger Transport (CPT), reveals the environment.” East’s Marketing Manager Adam the potential for 129 million extra He added: “Bus operators and Rideout. bus passenger journeys in the UK local authorities are most successful Leaflets – printed with vegetable per year. Phil Stone, Managing Director, Arriva North West; Jim Barclay, Director of Resources, when they play to their strengths. inks and on 100% recycled The growth in bus use would Merseytravel; Nigel Featham, Regional Chairman, CPT; Tom Wileman, Regional Director, Stagecoach “Operators have an entrepreneur- material – include five sections on result in 17 million fewer journeys Merseyside; Stephen Pearse, Policy Specialist, Liverpool Chamber of Commerce and Industry. ial spirit and expertise in product reducing your carbon footprint. by car and an annual CO2 emissions development, pricing and marketing Meanwhile, buses have been reduction of 27,500 tonnes. It would in Tyne and Wear, 13.3 per cent in board the bus. and local authorities have skills in branded in the distinctive ‘greener take 15,000 trees 100 years to erase West Midlands and 10.5 per cent in “This report shows clearly that we management of their public assets by bus’ look, while tickets have this amount of carbon dioxide from West Yorkshire can do even more and infrastructure. been printed with handy tips. the environment. Les Warneford, if bus operators “When these are combined, our Large billboard images have In the report, which was launched Managing Director ‘We can do even and transport bus services succeed in putting also been produced and a radio in Merseyside, there is overwhelm- for Stagecoach authorities make passengers first.” campaign has been broadcast on ing evidence that significant im- UK Bus, said: “We more if bus operators the most of the The report comes after the Chilton FM. provements can be achieved through have invested and transport partnership oppor- Department for Transport unveiled The website www.greenerbybus. a partnership approach rather than millions of pounds tunities within our its ‘Towards a Sustainable Transport com also gives more eco-aware organisations working in isolation. in improving the authorities make the grasp. By giving System’, a new framework which information. It reveals that by increasing the quality of our bus most of partnership bus passengers promises to deliver a low carbon frequency of buses, decreasing bus services in recent more priority on transport system to support the journey times through reduced years. opportunities’ the road and faster economy and reduce carbon Toddlers take congestion, improving service “Our proven journey times, we emissions. punctuality and reliability and package of can make the bus Moving Forward - New Oppor- Les Warneford their tickets improving passenger waiting areas investment, the sustainable tunities, New Passengers, can be will increase passenger numbers by innovation, strong transport choice for downloaded from www.cpt-uk. Toddlers in Andover were 12.4 per cent in Greater Manchester, marketing, first-class customer millions more people.” org or at www.stagecoachgroup. delighted to hop on board when 13.2 per cent in Merseyside, 9 per service and operational expertise Simon Posner, Chief Executive, com/scg/media/publications/ a Stagecoach bus made a special cent in South Yorkshire, 12 per cent is attracting more people back on Confederation of Passenger policydocs/ stop at their playgroup. The double-decker visited Moore Hall playgroup to give the kids the basics on bus travel. And, for some, James tidies up 3,000 bus stops it was their first ever experience of boarding a bus. Keeping passengers up-to-date Excited youngsters were each really is a full-time job for James given a Stagecoach hat and ticket, Rolfe. and teachers turned the top deck James, from Brickhill in Bedford, into a temporary classroom to tell is Stagecoach East’s roadside them all about public transport. publicity officer. And the 33-year-old has his work cut out, making sure all of Bards brighten Bedfordshire’s 3,000 bus stops are clean and tidy, have new flags and up the buses the correct route information. This is the first time Stagecoach Andrew Dyer (left) with Worthing staff Maureen Roberts, Pam O’Connor and Kath Batey. The work of five talented young East has employed someone poets from Kent is really going on a full-time basis to maintain places. roadside information and the Poems were displayed on local company feels it is an important Worthing’s worthy of praise buses after Stagecoach in East Kent sponsored the Canterbury part of the service provided. Stagecoach staff based at the all aspects of customer service when Festival’s Poetry competition for James said: “I really enjoy my job seafront travel office at Worthing journey planning for coach travellers. the 5th year. and take pride in ensuring that all have been presented with certificates Andrew Dyer, Managing Director Tom Bridge, Stagecoach’s areas look as good as they can. I following a new training initiative at Stagecoach South, presented Operations Manager in live on a bus route, so I know how launched earlier this year by coach the certificates to the team that has Canterbury, said: “We are important it is to residents to operators National Express. worked together for 17 years: “We pleased to be able to let the work have their street looking the best Supervisor Maureen Roberts are delighted that the Worthing of the selected winners reach a it can and one way of doing this is and Travel Clerks Pam O’Connor team who are always one of the top wider audience on our buses. ensuring that street furniture is and Kath Batey were offered the booking agencies in Stagecoach, “We know from feedback given clean and up-to-date.” opportunity to become some of are also one of the first to gain these to drivers that our customers the first in the country to benefit certificates. I’m very proud of the enjoy the creative and often from the Excellent Level Of Product quality of service offered by the thought-provoking writing.” people Knowledge qualification that covers team,” he said. Winter 07-08 5 Richard and James have plenty of go Learning FOR the second year running, a Stagecoach event and all were ecstatic when Richard was apprentice has won the GoSkills ‘Go for Excel- announced as the winner. experience lence’ Passenger Transport Awards in the cat- His Engineering Director Paul Lee said: “I egory of Transport Engineering Maintenance. and Stagecoach North West are very proud Stagecoach has teamed up Richard Taylor from Chorley Depot, of Richard’s achievement, he has shown that with unionlearn and staff union Stagecoach North West, and James Belfield hard work and endeavour can lead to success. Unite to open a new learning from Princess Road Depot, Stagecoach Richard has restored my faith in youth and centre for employees in Man- Manchester, were selected as finalists to attend is possibly the best apprentice I have had the chester. the awards ceremony at Chelsea Football pleasure of training. Richard has a bright The centre at the Princess Ground in November. future and we look forward to helping him Road depot is seen by all involved Richard and James with personal guests and develop into a successful Manager of the as an essential tool in ensuring Richard and James with their awards at the ceremony. representatives from Stagecoach attended the future”. Stagecoach staff gain more workplace skills and qualifica- tions. Equipped with laptops – which can be moved between Princess Road, the Stagecoach depot at nearby Hyde Road and its other bases at Stockport and Glossop boxing clever – Stagecoach sees the centre as a role model for future learning centres at its other UK depots. Dave Eva, unionlearn’s Regional Manager, said: “The opening of this learning centre means that for coaches Stagecoach staff now have access to a much better and wider A North East boxing school range of learning opportunities. is training more young people to “It is often hard for staff in the Olympic standard, thanks to help transport sector to gain access from Stagecoach. to learning because of shifts and Top local boxer Glenn McCrory is other working arrangements. working on his Olympic dream by Having a learning centre in their bringing the best of world boxing to workplace is the best way to the region. ensure that the staff can take full But his coaches, including a number advantage of the learning oppor- from Cuba, need to travel around tunities on offer.’’ the area to train young boxers, so A learning centre has also been Stagecoach stepped in with free bus opened in Stagecoach’s depot in passes. Morecambe. Alberto Gonzalez Caturla and Alberto Perez Basnueva are training in the gym at Newbiggin Hall. Golden Spanner The pair were part of the Cuban boxing team which won 48 medals in just seven Olympic games. for Salisbury Alberto Gonzalez contested 152 South West Trains maintainers bouts, losing only 12 until hand at Salisbury depot have scooped injuries cut his career short, but he another award, this time at the continued his passion for the sport. annual Golden Spanner awards. Nearly 20 years and several The awards celebrate national and international excellence in train maintenance championships later, his passion for and, for the third year running, boxing remains as strong as ever. South West Trains won the Several members of the current It’s a knock-out! Jodine Milne, Marketing Manager, Stagecoach North East, hands over the free passes. category of Most Reliable British Cuban team who are chasing world Rail Era Diesel Multiple Unit with and Olympic titles are former the Cuban medallists of the Montreal professional boxer, travelling around Newcastle.” its Class 159 train. students of Alberto. and Moscow Olympic games – Europe to compete. He even had a Robin Knight, Commercial Throughout the year, the fleet Alberto Perez contested 212 bouts Andres Aldama, Orlando Martinez contest with British boxing legend Manager for Stagecoach, added: “We has been undergoing refur- losing only eight. He was a member and Jose Gomez. Lloyd Honeghan. are pleased to do what we can to bishment to provide CCTV, a of the Cuban national team for the The third coach receiving a bus pass Glenn McCrory said: “The bus support this excellent initiative which controlled emission tank, first ever world championships held is Mickey Duncan, who competed as passes will give them more freedom benefits young people in Newcastle. improved air conditioning system, in Havana and also competed with a junior boxer during the 1980s when and flexibility and is an excellent “What Glenn McCrory is doing enhanced lighting and internal the national team worldwide. he took part in some 40 contests. support to our bid to bring Olympic is quite remarkable and we are improvements such as new tables He is also the trainer responsible for Mickey also spent time as a standard boxing and training to delighted to be able help.” and new seat coverings. Lisa Hindley, South West Trains’ Depot Manager at Salisbury said: “Over the last year we have not only Bridge Card is opening public transport to all been refurbishing our existing diesel trains but also taking Passengers with special needs can but the card can be an invaluable aid partnerships such as these that we delivery of extra trains. The team access public transport with the help in other ways. can promote the right message at Salisbury Depot have risen to of a simple card. Robin Knight, Commercial Director regarding transport accessibility and the task admirably and despite Stagecoach North East has joined of Stagecoach North East said: help to improve the quality of life for having more trains to maintain, with local authorities and other bus “Public transport for all is a message all passengers.” have continued their excellent operators to introduce The Bridge everyone in the industry is working Our picture shows Nigel Winter, work to give passengers a better, Card. towards. Operations Director, Stagecoach more reliable train.” The card is a way of showing public “Great progress has been made to North East; Nexus Travel In September South West transport staff its holder needs extra improve accessibility to buses and Development Officer Irene Storey Trains’ maintenance team were help during a journey – whether other public transport modes over and Cllr David Wood, Chairman crowned Fleet Maintainer of the because of age, disability, illness or recent years. of the Tyne and Wear Passenger Year at the prestigious National simply lack of confidence. “We are pleased to be part of the Transport Authority, showing off Rail Awards. Holders do not get a discount fare – Bridge Card initiative. It is through the new Bridge Cards. 6 Winter 07-08 First-class artworks on display

Rail passengers are The project was launched and help up and coming enjoying some first-class in partnership with Hedz young artists to fulfil their art created by young Limited, the Midlands’ ambitions was one that people. leading creative art and particularly appealed to us. Emerging artists’ work is design company . “It’s important to us as a being showcased in Virgin And Richard Shotton, major transport provider In the frame: Virgin Trains Managing Director Chris Gibb Trains’ First Class lounges Virgin Trains Director in the Midlands to reach and Stuart Styles, Art Director of Hedz Limited. at Euston and Birmingham of Stations, said: “The out and feel part of that Picture credit: Virgin Trains, Duncan Phillips. Trains, Virgin Picture credit: New Street. opportunity to support community. “

Hampshire’s numbers add up new bus link welcomed THE wheels on the bus are going round and round after for hovercraft South West Trains introduced a new bus service linking Water- looville with Petersfield station. A clear business case has been With an average of made for a permanent hovercraft Stagecoach outlines business case for link three trains an hour from service across Scotland’s Firth of Petersfield to both London Forth. and Portsmouth, Petersfield Following a very popular and provides the perfect destination successful two-week trial project, for Waterlooville residents to Stagecoach has now unveiled a link into South West Trains’ four-part masterplan to exploit mainline services. the potential of the Forth estuary, Mark Dunn, South West identifying a preferred link between Trains’ Area Manager said: “The Kirkcaldy in Fife, and Leith, Waterlooville area is a one of Edinburgh. the largest parts of Hampshire Financial analysis carried out by without a rail station so this Stagecoach suggests that the crossing bus service acts as the perfect would become commercially viable link between Waterlooville and under a three-year kickstart initiative. Petersfield.” A two-hovercraft operation is Councillor Hilary Ayer, East expected to attract more than 870,000 Hampshire District Council’s passengers a year within four years, Youth and Community with significant savings in carbon A cross-Forth hovercraft service could attract more than 870,000 passengers a year. Portfolio Holder said: “Many emissions. East Hampshire residents are The company has promised to invest cross-Forth link. connections every 25 minutes and senior Scottish Government officials to employed outside the district £8.3 million in two hovercraft for the “The trial this summer proved there services every 30 to 60 minutes off outline further details of the business and depend on good transport service, plus £2 million in maintenance is huge support for this project from peak. case. links to get to work. facilities, a park-and-sail terminal at communities on both sides of the Meanwhile, Stagecoach is proposing Stagecoach is also briefing “We have been pushing for Kirkcaldy and landing works. Forth and it is crucial we maintain the to launch a one-hovercraft operation representatives from the South East the integration of bus and rail Brian Souter, Stagecoach Group momentum behind this initiative.” from Kirkcaldy to Portobello – similar of Scotland Transport Partnership for some time and it’s great Chief Executive, said: “This is a The full service between Kirkcaldy to the route of the original trial – from (SEStran), Fife and Edinburgh that South West Trains has major milestone in the development and Leith could be operational late 2008. Councils, Scottish Natural Heritage responded so positively.” of an environmentally sustainable from summer 2009, offering peak Company representatives have met and the local communities.

A BUS boss was told to hit the road Passengers enjoy Back to your roots when a radio crew came calling. Stagecoach West’s Operations Director Sholto Thomas took being kept in the loop part in a “back to your roots” campaign organised by BBC Radio BUS passengers using Stagecoach’s popular Loop Gloucestershire. route between Ramsgate, Margate and Broadstairs The week saw various local Industry will have no excuse to be bored. leaders doing a job on the “shop floor” Should the passing scenery be not enough to and having a reporter in attendance pass the travelling time, they will now be issued asking customers how they are doing. with a free magazine. Sholto did five hours’ bus driving one In the launch issue, Michael Denne, Operations Thursday afternoon, mainly on Service Manager for Stagecoach in Thanet, introduces the 1 (Gloucester Centre to Matson). 11-page ‘In The Loop’ magazine, which contains And he found a few things had details of special offers, events and attractions changed over the years. in the region, as well as a letters page and staff “I counted 246 speed humps and profiles. cushions in 5 hours, encountered “There is also a Kids’ Page that introduces numerous chicanes and obstacle a cartoon Seagull family, The Gullivers, and a courses that highways engineers competition to design a Christmas card,” said design in the name of safety – none of Michael. which prevented motorists overtaking “Our first print run for ‘In The Loop’ is 10,000, me on the wrong side of a traffic and drivers tell us that the magazine is being well Sholto enjoying his afternoon at the sharp end. island!” received by customers for both its information and Michael Denne reads the first In the Loop magazine. entertainment value.” Winter 07-08 7 STAGECOACH PLEDGE TO PASSENGERS AS EAST MIDLANDS RAIL FRANCHISE BEGINS proud day as new service kicks off PASSENGERS and employees have been promised a first-class service with the launch of the new East Midlands rail franchise. East Midlands Trains – Stagecoach Group’s new train company for the East Midlands and South Yorkshire – started its seven-year franchise on November 11. The franchise is made up of all of the existing main line train services running to London St Pancras International, regional rail services in the East Midlands area and inter-regional services between Norwich and Liverpool. Speaking at the launch of the new service in November, Tim Shoveller, Managing Director of East Midlands Trains, said: “We are really looking forward to getting stuck into what we do best – running a railway of which both our passengers and employees can be proud. “We have been working hard behind the scenes getting everything ready to make sure that day one goes as smoothly as possible. “I would like to thank everyone who has got us this far and look forward to working with them in the future to make this franchise a success.” Smart staff show off their new East Midlands Trains uniforms.

Hitting the headlines: Brian Souter launches the new service, which has captured the attention of the press and public.

8 Winter 07-08 STAGECOACH PLEDGE TO PASSENGERS AS EAST MIDLANDS RAIL FRANCHISE BEGINS proud day as new service kicks off Key stakeholders in the franchise area had the chance to see the first train in its new livery and travel to the newly refurbished London St Pancras International station. Highlights of improvements planned by Stagecoach under the new franchise include: • New links to Europe in partnership with Eurostar • Faster journey times from Sheffield and Leicester to London from 2008 • Better performance across the franchise • More seats and a programme of train refurbishment • Investment at Derby’s Etches Park train maintenance depot • A centralised information and security centre • More car parking spaces • Two new stations at East Midlands Parkway and Corby.

Ian Dobbs (left), Chief Executive of Stagecoach Group’s Rail Division, and Tim Shoveller, Managing Director, East Midlands Trains.

Winter 07-08 9 Residents have their say over Bayfast plans THE public are being asked for their views on plans for a fre- quent fast ferry service between Torquay and Brixham in the south-west of England. The ferry service, which would be operated by Stagecoach under the brand Bayfast, would use two 150-passenger catamaran or trimaran vessels. With a speed of 30 knots, the ferries would complete the four-mile crossing in just 20 minutes. Up to 26 services would operate every weekday, with an operation all year round. The two locations are currently linked by Stagecoach’s 12/12a bus service, which carries 4.5m SMART ROUTE passengers a year between Brixham, Torquay and Newton Abbot. However, the journey time between Torquay and Brixham is 42 minutes and up to 90 minutes TO BUS TRAVEL in the summer when the route is congested with tourist traffic. First major Scottish operator to introduce new technology for bus initiative The ferry could bring a range of benefits, including more use Stagecoach has become the instead of the previous ‘show and country rather than a city. The only are at the forefront of innovation. of public transport, reduced first major bus operator in the go’ process. similar schemes on such a scale are This new technology will make congestion, faster journeys for country to introduce ITSO smart- Stagecoach is now rolling out the in cities such as Hong Kong and it easier for customers to access commuters, increased leisure card technology to deliver the ERG TP5000 ticket machines and London. concessionary travel and ensure and tourism opportunities, Scottish Government’s concession- smartcard technology to the rest of Doug Fleming, Managing Director the administration of the scheme is as well as assisting economic ary travel initiative. its 400-vehicle fleet in Fife. of Stagecoach East Scotland, said: more efficient.” development and employment. A fleet of 29 buses in St Andrews There are plans to introduce the “We have been working closely The equipment is initially for Pontoons would be required to was the first to be equipped with technology on all 1,300 Stagecoach with Transport Scotland on this use with the older and disabled be built at Torquay and Brixham the new high-tech equipment to buses across Scotland during 2008. project for nearly two years and we person’s concessionary travel at a total cost of around £2 allow over-60s to access free bus The implementation of the scheme are delighted to become the first scheme, but in the future will also million. These would be open travel. is being managed and funded by major bus operator in the country be used for the younger person’s to both the Bayfast operation The new ticketing machines, Transport Scotland, an agency of to offer this key service to our concessionary fares scheme. and the existing ferry/excursion supplied by ERG Transit Systems, the Scottish Government, and will customers. Stagecoach will also be evaluating services. means cardholders can place their be the first time the technology “Stagecoach is committed to the system for potential commercial Stagecoach would fund the cost smartcards on a machine reader has been introduced in an entire improving public transport and we smartcard products in the future. of the two vessels, estimated at between £2m and £2.5m each, with the pontoons proposed to Rail-ly good value be funded by the public sector. Busman’s holiday for veteran employees The ferry would be integrated THE innovative budget rail with the local Stagecoach bus BUS enthusiasts are searching for service megatrain.com has been network and fares are likely to veteran bus workers for an extra- extended to key routes operated be set at a slight premium to special event in the summer. by East Midlands Trains. the current cost of bus travel The Manchester Transport megatrain.com, which offers between the two locations. Museum is looking for the oldest some of the lowest fares on the busman or buswoman from the UK rail network for decades, is Greater Manchester area to be guest giving passengers the chance to 24-hour of honour at a staff open day on travel on the mainline route from Saturday, June 28. just £1 (plus 50p booking fee). challenge The event will be a very special Tickets went on sale in early reunion for who has fond memories December for travel from January A big-hearted worker is of getting up for working those 2 on services to London from catching up on her sleep after early morning journeys to Trafford Sheffield, Chesterfield, Derby, taking part in a gruelling 24-hour Park factories, or collecting the fares Nottingham, Loughborough and challenge. on the last bus on a Saturday night, Leicester. Angela Leeson and 13 friends full of tipsy mill-girls and beery David Horne, East Midlands from Stagecoach Warwickshire lads, or of running the famous Trains Commercial Director, tackled the Relay for Life in aid “football extras” to the United or said: “We’re very excited to of cancer research after Angela’s City grounds. Manchester Transport Museum recently acquired this 1936 Crossley. be launching the successful aunt died of the disease. The Museum has a huge collection megatrain.com concept on our “It was incredibly hard – of buses from the past, ranging However, all former and current Street, Cheetham, on Saturday, services. especially during the hours from 1920s boneshakers to much bus staff will be made very June 28, 2008, from 10 am to 5 pm, “megatrain.com has become between midnight and 7am,” said more recent exhibits, and is welcome on the day, when there and will include displays of old well renowned for providing Angela. especially keen to find someone will be an opportunity to compare uniforms, ticket machines and other high-quality, excellent value rail “The weather didn’t help either who once worked on its recently- old buses with the newest examples memorabilia. travel, and we are extremely as it rained all night, but it was found 1936 Crossley which ran entering service in today’s Admission is free and further pleased that passengers in the great fun and overall the event from Princess Road and Queens Manchester fleets. information is available from the East Midlands will be able to take managed to raise nearly £20,000.” Road depots between 1936 and The event takes place at the Museum on 0161 205 2122 or email advantage of these low-cost fares.” 1951. Museum of Transport, Boyle [email protected] 10 Winter 07-08 Celebrating NVQ success Cuppas cop a NVQ candidates from Assessor, Simon Furley, Robert crop of cash Stagecoach in South Wales Crowley, Lewis Phillips – NVQ recently celebrated their aca- Assessor, Wayne Furley, John BUS staff created a stir by taking demic success with a special Gould, Glyn Randell, Mark part in the World’s Biggest Cof- presentation evening in Cwm- Smith, Lillian Nutt, Stephen fee Morning. bran. Perkins. Centre (from left): Stagecoach in the South Successful students enjoyed Paul Redman, Gareth Skinner, sponsored a bus to boost the an evening of celebration Kevin Williams, Jonathen Lee, Macmillan Cancer Support accompanied by John Gould, Martin Shepherd, Christopher fundraising drive. Managing Director, Stagecoach Apperley, Paul Hawkins. Marketing Officer Steve Thorpe in South Wales, and Martin Front (from left): Jeremy drove the Volvo D10 double- Shepherd, NVQ Co-ordinator. Thomas, Richie Sherwood, decker to a number of locations Pictured are (from left, rear): Kyle Reynolds, Lloyd Thomas, in Hampshire with Macmillan’s Shane Pembridge – NVQ Ashleigh Price. Portsmouth-based Fundraising Manager Paul Morgan. First stop was BAE Systems Insyte facility at Broad Oak, Portsmouth, where the charity committee arranged for the 800 personnel on the site to support the event with a cake sale, raffle Low-down on and a sponsored ‘jail break’. “The Expresso Tour, as it’s been dubbed by local supporters, has become an annual feature of the cancer charity’s flagship fundraising event in Hampshire better buses and helps us emphasize just how big the coffee morning has become.” said Paul Morgan. A £1.3 million-pound invest- The Coffee Morning has raised ment has paid off for Stagecoach in approximately £7m across the South Wales. UK to help with the charity’s Travelling between Blackwood and ongoing campaign to support Newport became even easier in early people affected by cancer. December as 14 brand new Optare Versa buses hit the road, with an increased frequency on the Route 151 service. Two-for-one The major investment is part of an ongoing South Wales campaign deal is a hit to encourage more people to leave their cars at home and travel by bus A NEW working partnership instead. between Stagecoach North East The new low-floor buses represent and Nexus is celebrating success the latest in clean engine technology, in only its first three months. meeting Euro IV emissions standards The two organisations run a and helping to cut carbon emissions. collaborative corporate sales They also provide step-free scheme, with Nexus offering entrances, allowing customers to roll businesses in the region on wheelchairs, buggies or shopping discounted corporate travel on trolleys and park them in dedicated Stagecoach services. areas on board. The five per cent saving has John Gould, Managing Director already attracted interest from of Stagecoach in South Wales, said: nine companies, which have “We believe that the combination purchased over 50 Megariders of new vehicles alongside worth £31,500. enhanced timetables will deliver a Jodine Milne, Stagecoach much-needed boost to bus provision North East Marketing Manager, in the area, and also play a vital role John Gould, Managing Director of Stagecoach in South Wales (far right); Don Touhig, MP for Islwyn and Councillor Harry Andrews, said: “We have been impressed in sustaining the environment.” Leader of Caerphilly County Borough Council, launch the improved service at Blackwood bus station. with the level of sales achieved and they are testament to the demand for quality public transport. Lewis has designs on Christmas “Working together in this way has enabled us to further A BIG surprise was on the cards for Portsmouth Operations Manager improve our high standards young artist Lewis Hill after winning Dave Rossiter, and was the first of service to our customers a festive competition. member of the public to see the and show our commitment to The nine-year-old contestant special Christmas bus created by the making bus travel the future of came top in the contest to design engineering team. public transport.” the Christmas cards sent by Stage- The bus will be fundraising on coach’s 13 bus depots across the routes in the Portsmouth area for If you have a story you would like South and South East to contacts Stagecoach against Multiple Sclerosis to see included in the next issue this year. (SAMS). of On Stage, then we want to hear His card – showing reindeers saying “Lewis’s great Christmas card from you. that they were keen for Santa to save design has helped us wish many Your On Stage contact is listed the planet but were worried that he people a great Christmas and happy on p16. wouldn’t get a bus to fly – won Lewis new year,” said Dave Rossiter. “We a family ticket to the Isle of Wight. hope that the Christmas bus will also A tale Lewis, who’s from Purbrook, bring a smile to peoples faces as it Dave Rossiter hands over the prize to Lewis, his grandfather Ray Pitman and Portsmouth, received his prize from appears.” mum Jo. to tell? Winter 07-08 11 Playing it safe Rob’s a real high-flyer on the roads Rob Patterson has been Graduate Training Scheme in licence to his PCV and normal A massive 140 drivers at Stage- appointed the new Operations September 2005. driver’s licence. He has already coach Warwickshire have been Manager for Stagecoach in Andrew Dyer, Managing made his first solo flight towards recognised with ROSCO Awards. Chichester. Director of Stagecoach South, is his Private Pilot’s Licence and These national awards He’ll oversee the day-to-day delighted that the 23-year-old hopes to complete his training recognise drivers who have not running of the bus network with has joined the management team. during a flying holiday in Florida had an accident for a year or a team of 90 drivers and adminis- He said: “Within a relatively this year. more, and have no points on tration personnel. short time with Stagecoach he Colin Stratford, the former their licence. It’s the first management post has demonstrated the multitude Operations Manager at Speaking at the presentation for the former University Of of skills required to manage a Chichester for four years, has evening, Stagecoach in Warwick- Rob Patterson, Chichester’s new Lancaster student from Stoke-on- busy bus network.” been promoted to Operations shire’s managing director Phil Operations Manager. Trent, who joined Stagecoach’s Rob now hopes to add another Manager at Worthing. Medlicott said: “It’s an amazing achievement to have so many drivers awarded for their concen- tration and dedication – a total of a third of our driving force. “It’s becoming more and more difficult in today’s driving conditions to achieve this, but it’s On-board very satisfying that so many have managed to do so.” Driver faces tough test and on-line Coach passengers in Scotland A Warwickshire driver can now spend their journey travel- is gearing up for the toughest ling the information superhighway. physical challenge of his life. Scottish Citylink has introduced Sean Palmer is taking part free email and web access for in the notorious ‘Tough Guy’ passengers commuting between contest, in which competitors Glasgow and Edinburgh. tackle 22 gruelling sections, It’s the first bus company in including a terrifying 200-metre Scotland to offer the service, and the underwater tunnel. company has invested £20,000 to The 41-year-old Nuneaton provide Wi-Fi technology. driver’s main motivation for the The announcement is the latest event is his drive to raise money step in the company’s campaign to for Emily Bradshaw – a friend’s persuade commuters to switch from daughter who is quadriplegic and the train or car to the coach. suffers from cerebral palsy, and Graeme Hoggan, Commercial requires specialist clothing and Manager at Scottish Citylink, equipment to make her life more explained: “Thousands of people comfortable. commute between Glasgow and Sean is hoping to raise over Edinburgh every day and being £2,000 at the event on January able to work online or check emails 27, and anyone who would like to during the journey will be a major On time and on-line: Commuters with computers on Scottish Citylink. sponsor him can do so by visiting advantage for them. www.emilyhopeforcharity.com. “When you add this to the fact that Around 5000 passengers a day headquarters for RBS, Baillieston, art 15-metre coaches were taking the bus is £160 cheaper every travel on Citylink services between Murrayfield and Haymarket. introduced on the route, all with month than the train and the fact the two cities, with coaches leaving Last year, Citylink launched a environmentally-friendly engines Bob’s not shy you are guaranteed a seat, bus travel every 10 minutes at peak times. £60k advertising campaign to and designed to carry as many looks an increasingly attractive In addition to the main bus highlight the benefits of travelling passengers as 13 fully loaded cars. option for commuters.” stations at Buchanan Street in by coach between Glasgow and The new 65-seat vehicles (the first ... or retiring The Wi-Fi access is on a 12-month Glasgow and St Andrews Street in Edinburgh, which has resulted in of their kind to be manufactured in Bob the coach builder – can he trial basis, with a view to rolling Edinburgh, passengers can board a 40% increase in people using the the UK) are fitted with seatbelts and fix it? Yes he can! it out to services elsewhere in the service at a number of key service. air-conditioning and have a special And Kettering Depot’s Bob Scotland. points, including the Gogarburn In May 2007, 16 state-of-the- lift for wheelchair passengers. Green is so fond of his job at Stagecoach East, he’s staying on after his 65th birthday. Hitch-hiker gets the thumbs-up He revealed: “I love what I do and wanted to continue for as AN adventurous student has Development. long as I can do the job to the been given a helping hand to The company donated a best of my ability.” aid community development in one-term Unirider pass which Prior to working at Stagecoach Africa. Sylvester included in a raffle to East, Bob used to repair cars and Stagecoach in Warwickshire raise money for the charity. lorries, but now he puts his skills was happy to support Warwick And Stagecoach also to use at the bus depot, repairing University’s Sylvester Loy in supported the 21-year-old’s panels and getting the buses his efforts to raise money for participation in a sponsored ready for the road. the charity Link Community hitch-hike from Morocco to “All the paintwork is now Prague. repaired by hand and it’s very Stagecoach in Warwickshire’s satisfying to see a bus which has Sam Dixon, Operations Manager Marketing Manager, Adam come in with damaged panels for Leamington, with raffle prize- Rideout, said: “We were very or looking tired leave looking winner Rob Harris and fundraiser happy to help him raise money refreshed and ready for the road.” Sylvester Lou. for such a worthwhile cause.”

12 Winter 07-08 MINISTER HAILS ECO-FRIENDLY DEPOT Steven gets on his bike

FIT drivers swapped buses for bikes to raise cash for charity. Steven Lockey got more than 20 of his co-workers from Stagecoach’s Slatyford depot into ‘GREEN’ BUS gear to complete the 54-mile Great North Bike Ride from Seahouses to Tynemouth. And Stagecoach North East supplied a bus to transport the team to the event, which raises money for the Chris Lucas Trust. JOBS BOOST The 45-year-old driver is known by his Stagecoach colleagues as ‘Mr Charity’ because if there’s a BUS bosses in Scotland have gone cause to be supported, Steven the extra Insch to become more will get on his bike or don his eco-friendly. running shoes to raise the cash. A new Stagecoach Bluebird bus Steven said: “I saw a poster for depot in Insch, Aberdeenshire, the bike ride and read about was opened recently by Stewart Chris Lucas and his fight against Stevenson MSP, Minister for cancer. It’s always terrible when Transport, Infrastructure and young people get diseases like Climate Change. this and it seemed such an The depot is now the base for over excellent cause that I wanted to 30 buses which operate throughout join in and raise money for it.” the area, with plans for the fleet size Cash raised during the ride to increase further over the next year. helps care for children and young Located within Insch Business adults with cancer, as well as Park, the depot covers over 6000 research into rhabdomysarcoma square metres and includes on-site Insch depot is heated by a Geothermal Climate System. – the particularly aggressive engineering and maintenance cancer which affected Chris facilities. building is harvested to a tank and climate change and transport, that is environment.” Lucas. Whilst constructing the depot, used in the chassis wash. something I am pleased to see. Charlie Mullen, Managing Stagecoach and Andrew Cowie The Transport Minister said: “This “This Scottish Government wants Director, Stagecoach Bluebird, Have you been involved in any fund Construction worked hard to keep depot will deliver real benefits for to encourage more people to use added: “We are delighted to be raising activities? If so we want to environmental factors in mind. local communities, ensuring the very public transport, walk and cycle, officially opening this new depot, hear from you. As a result, the depot uses a best standards of service for all. instead of the car. which has good on-site facilities for Your On Stage contact is listed Geothermal Climate System to heat “Today is a win, win for Scotland’s “The services on offer here will both the engineering and driving on p16. the building. In addition, depot environment – a new depot built give people that choice – allowing staff. With plans to increase the size insulation is over and above the with the environment in mind them to choose to leave their car of the fleet in the near future, we also A tale recommended requirements and and the securing of bus services at home whenever possible. That hope to further recruit driving staff to tell? rainwater taken from the roof of the for the area. As Minister for both has got to be good news for our from the local area.” Daniel’s a star First-class service to South Reach for The Stars West Trains passengers has THE Mayor of Bognor Regis, Cllr months, over half a million earned Daniel Opoku the title of Don Eldridge, and Stagecoach’s people travelled on our 61 Customer Service Employee of Regional Commercial Director and 63 services. We hope that 2007. Edward Hodgson launched seven we can attract more people Over 1,300 nominations were new buses for the seaside town’s to change their hop in the car made by passengers during Star 1 and Star 2 routes, replacing habits through this £500,000 August, and Daniel – who’s based routes 61 and 63. investment.” at Mortlake station – received Edward Hodgson said: “The The buses, branded as The Stars glowing praise. new Optare Solo low floor, service with the promotional He was rewarded with a trophy wheelchair and child buggy- message “Protect the Planet and £1,100 in holiday vouchers, friendly single-deck vehicles meet by Riding The Stars”, will be while the remaining nine finalists Edward Hodgson (left) and Cllr Don Eldridge launch the new Bognor Regis Stars with the Euro 4 emissions regulations.” operated by the company’s each received a certificate and council and Stagecoach officials. He added: “Over the last 12 Chichester depot. £100 in High Street vouchers. Daniel has been part of the South West Trains team for over 12 years and ensures everyone Big event in the Big Apple travelling from the station leaves wonderful memories for over one knowing he has done the best he THE 2007 production of the Radio million people each year and has can for them. City Christmas Spectacular in New been seen by 62 million people since Christian Neill, South West York left audiences spell-bound with its inception in 1933. Trains’ Area Manager, said: “I am the most dramatic re-imagining of “As we embark on the 75th extremely proud that Daniel has the show in its 75 year history. celebration of the Radio City been recognised for the fantastic The show included original scenes Christmas Spectacular, we are customer service he delivers day and performance numbers, with saluting one of the most beloved in, day out. Daniel truly is part dazzling costumes and breathtaking entertainment institutions and the of the community as everyone special effects, and many who millions of people that have made knows him and nothing is too enjoyed the event were carried to this show part of their holiday much trouble for him when the venue by New York Sightseeing, tradition,” said Jonathan Hochwald, it comes to looking after his Stagecoach’s tour bus business in the executive vice president of customers.” Big Apple. The Christmas Spectacular creates productions, MSG Entertainment. Winter 07-08 13 UK BUS AWARDS 2007 Stagecoach led the field at the 2007 UK Bus Awards, • Stagecoach wins more awards than any other British bus operator driving off with more acco- lades than any other British bus • Company takes customer, marketing, integration and operator titles operator. The company won four • Transport Minister praises Stagecoach for attracting motorists to bus top awards for its excellence in marketing, integration, operations and winning new The full list of shortlisted Stagecoach entries at the 2007 UK Bus customers. Awards was: And Stagecoach – the UK Bus Operator of the Year in 2005 • Stagecoach Research and Development Team – ‘Where You Want To and 2006 – was named Shire Be’ (Department for Transport ‘Winning New Customers’ Award) Operator of the Year for its • Stagecoach Merseyside Cambridge operation. (Titan Outdoor City Bus Operator of the Year Award) Minster of State for Transport • Stagecoach West Scotland (Shire Operator of the Year Award) Rosie Winterton MP praised • Stagecoach Cambridge (Shire Operator of the Year Award) Stagecoach for its success in • Stagecoach North East – David Hands cutting congestion and helping (Chris Moyes Memorial Award: Industry People of the Year) make the bus a viable alternative • Stagecoach South – Cruise Along the Coast to the car. (CBS Outdoor Award for Bus Marketing Campaign of the Year) • Stagecoach’s Research and • Stagecoach Fife/Fife Council – Go Flexi Development Team won the (Bus In The Countryside Award) Department for Transport • Stagecoach Warwickshire – Route 63/64 ‘Winning New Customers’ Edward Hodgson and Andrew Dyer, Stagecoach South - Winners of the CBS Outdoor (Bus In The Countryside Award) Award for its innovative Award for Bus Marketing Campaign of the Year with ‘Cruise Along The Coast’ • Stagecoach North East – Quaylink ‘Where You Want To Be’ (Alexander Dennis Innovation Award) campaign. The campaign, • Stagecoach Oxford Tube – Enabling Passengers with Wi-fi which used industry-leading (Alexander Dennis Innovation Award) telemarketing techniques, has • Stagecoach East Midlands – Gainsborough Into Town attracted millions of new bus (Claudia Flanders Memorial Award for Accessibility – sponsored by passengers across the UK. • Stagecoach Cambridge was The TAS Partnership) named Shire Operator of • Stagecoach East – Route X1 (BAA Heathrow Integration Award) the Year. The company has • Stagecoach – Oxford Tube (Express Coach Operator of the Year attracted around 80% more Award sponsored by Volvo Bus) bus passengers to its services in Cambridge in the past five years, investing millions of pounds in new vehicles and high frequency services, Stagecoach Cambridgeshire and Cambridgeshire County Council representatives and supported by a strong celebrate Stagecoach in Cambridge winning the Shire Operator of the Year Award partnership with Cambridge- shire County Council. X1, which links Corby with covering rural transport and ac- • Stagecoach South took the Kettering’s General Hospital cessibility. CBS Outdoor Award for and railway station, won the Les Warneford, Managing Bus Marketing Campaign BAA Heathrow Integration Director of Stagecoach UK of the Year for its ‘Cruise Award. Bus, said: “We are continuing John Drew, Tony Cox (MD), Bryan Hadden, Neil Lancaster, Michelle Hargreaves, Keith Along the Coast’ initiative. • Oxford Tube, Europe’s most to lead the way in making bus Dyball, Michelle Pryle, Adam Rideout, Elaine Bulmer, Lisa Ross and Neil Tayton of Stage- The campaign was devised frequent express coach travel more attractive and I am coach East - Winner, BAA Heathrow Integration Award for ‘Route X1’ to promote Portsmouth to service, was Runner-up in the delighted that our companies Brighton bus services to local Express Coach Operator of and our people have been people and tourists, making the Year Award sponsored by recognised for their innovation strong use of branding, Volvo Bus. and service. advertising, direct marketing “Our success is also down to and a special customer Stagecoach had a total of 13 our strong partnerships with our magazine. shortlisted entries across 18 stakeholders. We will continue to • Stagecoach East’s Route categories, including areas work hard to make our services even better in the future to get more people in Britain back on board the bus.” Rosie Winterton MP added: “Excellent work is going on up and down the country by bus companies, local authorities and suppliers to improve services and increase the number of passengers on buses. I’m pleased The Stagecoach Research and Development team - Elaine Rosscraig, Neil Mackinnon to be here to see first-hand and Doris Watt - receive the Winning New Customers Award. the people behind this success rewarded for their tremendous which has generated an extra as marketing, customer service, efforts. 4.2million bus journeys each innovation and integration, “It is particularly pleasing year, helping to cut congestion as well as the award of the Shaun Clark, Gary Nolan, David Skepper, Cllr Lewis Strange(LCC), Anita Ruffle (LCC), to present the Department and prove that the bus really is a prestigious Bus Operator of the Chris Briggs (LCC), Cllr Mick Tinker(LCC), Paul Harvey (LCC) and Richard Kay of for Transport ‘Winning New viable alternative to the car.” Year prize. The Awards presen- Stagecoach East Midlands and Lincolnshire County Council - Commended in the The Customers’ Award to the Now in its 12th year, the UK tation ceremony took place in Claudia Flanders Memorial Award for Accessibility, sponsored by The TAS Partnership, Stagecoach R&D Team for their Bus Awards place a spotlight November at Old Billingsgate for ‘Gainsborough into Town’ ‘Where You Want To Be’ project, on best practice in areas such Conference Centre in London. 14 Winter 07-08 Hi-ho, hi-ho, it’s off A magical day for children to work we go... Corby kids have helped to spread the word about sustainable trans- port. As part of European Mobility Week, Stagecoach East donated 25 goldrider passes to Northamptonshire County Council and gave Corby Borough Council the use of a bus for a day. The company also donated £300 Bus driver Laura Wymant is pictured helping the kids enjoy the special event. for Corby Borough Council to buy supplies for the children taking James Docherty. event. Hopefully we were able to part in a drawing competition. Adam Rideout, Stagecoach assist local councils in reaching a Seven hundred youngsters took East’s Marketing Manager, said: wider audience and help change part, and also enjoyed a road safety “We were very happy to get some people’s attitudes towards magic show by local magician involved in such a worthwhile different modes of transport.”

Pictured in their panto gear are: Andy Campbell (Prince Charming), Terry Fitzjohn (Sleepy), Alan Woods (Dopey), Ben Morgan (Sneezy), Bob Dennison (Wicked Witch), Ed Cameron (Grumpy), Ross Burton (Bashful), Francis Blackburn (Snow White), Steve Brudenell (Happy) and Bob Short (Doc). Stagecoach Snow White and the Seven charity collection. Dwarfs weren’t bashful as they And Operations Manager Alan collected cash for Children in Woods was sponsored to stay Need around Cambridge and silent for the entire week! Peterborough recently. Cambridge Engineering boosts YWCA Stagecoach staff toured the Manager Bob Dennison played towns on a vintage open-top bus. the part of the Wicked Witch Stagecoach is supporting safe women-only environment the opportunity to have a better Meanwhile, Prince Charming to terrifying effect, scaring a few vital work to help disadvantaged they can improve their health future.” (Managing Director Andy children – and the odd adult too. young women with a £3,000 boost and self-esteem and develop Kathryn White from YWCA said: Campbell) also arranged for 50p And, despite the cold weather, for the charity YWCA. the knowledge, confidence and “We are delighted with this kind from every Dayrider sold on the panto crew raised over The donation will help fund skills to build a secure future for donation from Stagecoach. By the day to be added to the fun £3,850 for the national appeal. personal development work in themselves and their families. supporting this work we can make Corby and, in Northampton, a Stagecoach Group Chief a real difference to the lives of forum for young women to have Executive Brian Souter said: “We vulnerable young women.” their say on local issues that affect are delighted to support YWCA in Every year, Stagecoach shares Trainee turns them. its vital work with disadvantaged its success with local people in YWCA offers support, young women. communities in the UK and North bus boss information and alternative “From our first-hand experience America by donating hundreds of education opportunities to of providing lifeline transport thousands of pounds to fund the WHEN Colin Stratford left the disadvantaged young women services in communities across the vital work of local, national and in- Royal Navy in 1989 to begin a aged 11 to 30. Many have faced country, we know the challenges ternational charities. Hundreds of new career as a trainee bus driver violence, bullying, lack of family that many people face. the company’s employees devote based at the Worthing depot, he support, lone parenthood, “We hope our support for YWCA their own time every day to local never imagined he would one day physical or learning disabilities, will help the young women take projects that make a real difference run the operation. drug and alcohol problems. In a charge of their lives and give them in their area. He has been appointed by Stagecoach as Operations Manager, leading a team of 160 drivers and administration Double celebration for Weymouth personnel, who keep the fleet Colin Stratford, Worthing’s new of 65 buses on the regional bus Operations Manager. A Dorset train service is expand- a massive boost to passengers in and Portland in a few years, I network. ing – at the double! South Dorset. have no doubt that we will be At Worthing, Colin rose Director of Stagecoach South, South West Trains has doubled “The route from Bournemouth carrying a lot more passengers through the ranks from Driver, said: “We are pleased that Colin the service it runs from London to Weymouth is a large and down to the coast and the Controller to Senior Controller has returned to where his career Waterloo to Weymouth by popular area of the south west two trains per hour will help before joining Stagecoach’s started. running two trains an hour. and it is only right that we strive accommodate that.” Staff Development Programme. “The investment in new vehicles Speaking at the launch of the to provide a better service. With Under the new timetable, He was placed as Operations and facilities by Stagecoach has newly-extended service, Stewart the sailing events for the 2012 London bound trains will depart Manager at Eastbourne, Andover ensured that the bus services in Palmer, South West Trains’ London Olympic and Paralympic Weymouth at 03 and 20 past the and was at Chichester for four Worthing are much improved Managing Director, said: “This is Games coming to Weymouth hour. years before taking up his new since his training with what was position in his home town. then the Southdown Motor Andrew Dyer, Managing Services.” Transport in the frame A BUS enthusiast is appealing amassed more than 14,000 photos. for help in boosting his extensive Dick would now like to hear archive of photos. from anyone who’d like to share or Dick Grenfell, an Outside exchange their pictures of buses Inspector for Stagecoach from Manchester – or any other Manchester, received a digital Stagecoach operating area. camera for his 30-year long-service He can be contacted at: 23 award. Curzon Green, Offerton, Stockport He began taking shots of buses SK2 5DJ; email dickgrenfell@aol. The Mayor of Weymouth and Portland, David Harris, and Chairman of Dorset County Council John Peake join MD Stewart Palmer at he had driven, and has now com; tel 0781 8222 703. Weymouth train station to launch the new service. Winter 07-08 15 david’s a goliath! Stagecoach bus driver David Hands was committee and was elected Chairman said David. “At first the passengers were made an MBE in the New Year Honours the following year. David now leads a a bit bemused, but it breaks the ice. People for services to public transport. dedicated team of volunteers who provide have a laugh and a chat and leave with a David (62), who is based at the company’s counselling to the bereaved and those smile on their faces. depot in Sunderland, has been a driver for coping with life-limiting illnesses. “My favourite route is the number 18, as Stagecoach for eight years and is a popular Speaking of his MBE, David said: “I you pass many places of interest, such as character with his colleagues across was so surprised to receive the award as the museum and Wearmouth Bridge, built the region. He is also known to many I was not aware that the company had in 1929. The first bridge on that site opened Stagecoach passengers for his running nominated me. It is a great honour, but I in 1796. commentaries which brighten up their am a little overwhelmed by it all, as I am “I drive all over the city and you can journeys. just an ordinary person doing my job and tell the cultural differences between the During his time as a driver, David has some voluntary work on the side. different areas.” also worked tirelessly for various charities, “I am proud of this achievement, though, John Conroy, Managing Director of including the Sunderland Counselling and would like to thank my family and Stagecoach North East, said: “We are Service and St. Benedict’s Hospice. This friends and everyone at Stagecoach for delighted that David’s hard work and Christmas, he dressed up as Santa Claus their ongoing support.” commitment has been recognised in the for three weeks to raise funds for the Before he was a bus driver, David was a New Year Honours. hospice. minister for three churches in the North “As a driver he is dedicated and hard- David is also Chairman of Sunderland’s East of England and also spent some time working and always prepared to go that Counselling Service. He became involved in Perthshire. extra mile for his colleagues and customers in the charity five years ago after his wife – He works a 43-hour week and enjoys alike. His charity and voluntary work is who also works for the Service – asked him providing a commentary to passengers as an inspiration to all those who come in to attend a meeting with her. he drives his bus around Sunderland. contact with him and he is so deserving of David Hands MBE He volunteered to sit on the management “I speak about the history of the city,” his MBE.”

A tale to tell? PICTURE OF THE SEASON

We would like to hear from you if you have an interesting story for On Stage. Have you been involved in a novel project aimed at boosting passenger Whatever tale you have, we’d like to numbers or have news about a vintage hear from you. bus involved in the community? Write to: Steven Stewart, Editor, On Perhaps you’re depot has been Stage, Stagecoach Group, 10 Dunkeld fundraising for a favourite charity? Road, Perth, PH1 5TW.

If you’d like to contribute to On Stage, please take note of these important deadlines:

EDITION COPY TO BE SUBMITTED BY ON STAGE PUBLISHED Congratulations to Les Smith from Stagecoach’s Aldershot depot, who is the winner of our Picture of the Season competition. His shot of a Hants and Surrey Volvo B10 Spring 08 First week, March 08 First week, April 08 number 20462 stopping in a snowy Eashing Lane Estate on Route 92 from Elstead to Summer 08 First week, June 08 First week, July 08 Guildford has won him £50 of M&S vouchers, which are on the way in the post. Autumn 08 First week, September 08 First week, October 08 If you think you have a picture that captures one of the four seasons, please send your Winter 08/09 First week, December 08 First week, January 09 images to the Editor at the address below.

Contacts Editor: Steven Stewart, On Stage, Stagecoach Group, Stagecoach South Helen Martin 01243 536161 10 Dunkeld Road, Perth PH1 5TW. Stagecoach South West Janet Wafer 01392 889271 Tel: +44 (0)1738 442111, Fax: +44 (0)1738 443076 Stagecoach Yorkshire Hannah Thompson 01226 202555 www.stagecoachgroup.com National Transport Tokens Sajda Khan 01254 680180 If you have a story for On Stage, please get in touch with your local contact below: UK Rail South West Trains Lisa Basham 0207 620 5892 Stagecoach Group Steven Stewart 01738 642040 Island Line Andy Naylor 01983 862492 EAST MIDLAND TRAINS Anna Richardson 01332 262010 UK Bus Stagecoach Supertram Julia Shaw 0114 2759888 Stagecoach East Scotland Lauren Kobilnyk 01383 516454 Stagecoach METROLINK Cheryl Hubbard 0161 2058665 Stagecoach West Scotland Allan Henry 01292 613515 Stagecoach North East Jodine Milne 0191 566 0236 North America Stagecoach North West Colin Nicholson 01772 255752 Coach USA Dale Moser 001 201 225 7575 Stagecoach Manchester Karen Coventry 0161 276 2727 Coach Canada Jim Devlin 001 705 748 1170 Stagecoach Merseyside Clare Tresnan 07711 950 019 Stagecoach East Midlands Louise Wright 01522 522255 On Stage is published four times a year. Advertising connected directly or Stagecoach Oxfordshire Chris Child 01865 405511 indirectly with Stagecoach is accepted. Charitable adverts will be included without charge, otherwise rates on request. Stagecoach in Warwickshire Adam Rideout 01604 662283 On Stage is distributed free to Stagecoach staff. Public subscriptions Stagecoach East Adam Rideout 01604 662283 are available at £12 for one year or £20 for two years. Cheque payable Stagecoach Cambridgeshire Ed Cameron 01223 423578 to Stagecoach Group plc at the editorial address. The Editor is unable Stagecoach West Nathan Williams 07753 775 193 to enter into individual correspondence concerning the affairs of The Stagecoach Wales Nathan Williams 07753 775 193 Stagecoach Group. Stagecoach South East Helen Martin 01243 536161 Designed by The BIG Partnership Group Limited, Scotland.

16 Winter 07-08