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Megabus.Com Grows at Home and Abroad Issue 76 | Autumn 2009 onThe newsletter stage of Stagecoach Group megabus.com grows at home and abroad STAGECOACH has expanded The Bluebird team accepts its award from o its market-leading megabus.com celebrity presenter Hardeep Singh Kohli (left). services, with a dedicated network in Canada and new routes in the UK. Bluebird’s a The company recently unveiled a $16 million investment in a fl eet of brand new vehicles for the new Canadian services linking Toronto, high-fl yer Kingston and Montreal. SCOTLAND’S Stagecoach Bluebird The expansion of megabus.com follows its was named Public Transport Operator of success in both the UK – where more than 10 the Year at the 2009 National Transport million passengers have used the service since Awards. 2003 – and in North America, where a million The company scooped the top bus operator consumers have used it in the last six months award at a ceremony in London’s Grosvenor alone. Heading north: Chief Executive Brian Souter House Hotel after beating off tough competition Launching the product in Toronto, launches megabus.com’s new Canadian services. including Stagecoach in Fife which was also Stagecoach Group Chief Executive Brian shortlisted for the award. Souter said: “As we have seen in the UK and comfort on megabus.com journeys from Stagecoach UK Bus Managing Director Les North America, megabus.com is the perfect London to Leeds, Birmingham, Liverpool Warneford said: “We’re absolutely delighted solution for those looking to stretch their travel and Cheltenham, as well as on cross-country to have won this prestigious award and to be dollar.” journeys between Portsmouth, Southampton, recognised for our efforts to attract more people In the UK, an improved megabus.com Winchester, Oxford, Coventry, Birmingham, to greener, smarter bus travel. timetable will see the introduction of new Manchester and Leeds. “Across our UK Bus operations we services and new vehicles on the popular In response to passenger demand, frequency are committed to excellence, innovation, budget inter-city coach network, as well as is also being increased on several routes sustainability and delivering a high standard of improved frequency and capacity. including Leeds-London, Cardiff-London and customer service to our passengers.” Due to growing demand, the company has Portsmouth-Leeds. Stagecoach Bluebird now carries 12 million also launched a cross-country service between Within the new timetable, megabus.com has passengers a year – up 3.11% on the previous Cardiff and Newcastle, via Birmingham, also committed to run services on Christmas year – with 95% punctuality. The company Manchester and Leeds, ensuring passengers are Day and New Year’s Day when passengers has also invested heavily in new vehicles with better connected through the megabus.com will be able to travel between London and a greener engines. network than ever number of UK towns and cities. before. Brian Souter added: “megabus.com has Stagecoach has transformed coach travel in the UK over the invested almost £4 past six years by proving fast, comfortable, Satisfi ed customers million in a fl eet inter-city services from just £1. EAST Midlands Trains and South of new vehicles to “This latest expansion will allow us to meet West Trains are continuing to make provide improved the growing demand from passengers for an good progress in improving customer capacity and affordable, reliable and greener travel option.” satisfaction, according to the latest National Passenger Survey scores. The survey reviews customer satisfaction across all of the UK’s train operating Jim’s the best companies, gauging overall customer BUS driver Jim Wright has been named the best in satisfaction and their views on station and Oxfordshire and second best in the UK. train facilities. Jim, who has worked for Stagecoach for nine years, came Both Stagecoach Group companies second at the National Bus Drivers awards held in Blackpool scored highly in the category of overall recently. satisfaction, with 84% of South West Trains Martin Sutton, Managing Director of Stagecoach, said: “Well and 80% of East Midlands Trains passengers done to Jim, who put in a fantastic effort. satisfi ed. “He is a credit to the company and continually proves to be South West Trains also showed some both outstanding at driving and at customer care.” marked improvements in satisfaction with Jim added: “It is an honour to be so highly ranked amongst train facilities, whilst East Midlands Trains all bus drivers and particularly good to be the best in passengers rated its stations and station staff Oxfordshire.” highly. 1 uk bus on stage All aboard! You what?! (Overheard on a train to Waterloo.) A GROUP of disadvantaged young TRAIN announcer: “We are approaching our fi nal destination, people and children were among the Waterloo station. Please make sure to take all your belongings. fi rst to ride on a new £9 million fl eet That includes husbands, wives, boyfriends, girlfriends and children!” of luxury coaches for Stagecoach’s Oxford Tube. Can you beat that? Send your weird and wonderful overheard comments to The Oxford Tube, the most frequent [email protected] express coach service in Europe, teamed up with Oxfordshire County Council and Merlin Entertainments, the company behind some of London’s biggest attractions, to give Tony’s a lifesaver… twice! 64 children a special day out in the capital. A SPECIAL commendation is in she got off the bus. During the trip, one of the new 87-seat order for South Wales driver Tony Evans, Tony called 999 and rushed to her assistance. fully accessible coaches took the group to who helped save the lives of not one but “She was very quiet and was bleeding from see the Science Museum, before getting free two of his passengers in August. her head,” he said. entry to the iconic London Eye and the Sea Tony was quick to act when it became “I managed to put some cotton wool and Life London Aquarium, courtesy of Merlin’s clear that regular passenger Edmond Thomas bandages under her head without moving her. Magic Wand children’s charity. needed help, and soon discovered his passenger She looked like she was going to drift off so I A further 260 lucky competition winners was having a fi t and had stopped breathing. told her ‘don’t you close your eyes’ and stayed joined them for a free ride into London. “The 999 operator told me that I needed with her until the paramedics arrived.” Martin Sutton, Managing Director of to get Edmond out of the seat and into the The young girl has since made a full Stagecoach Oxfordshire, said: “We are gangway so I asked the other passengers to get recovery. delighted to be able to offer this ‘thank you’ off the bus,” explained Tony. Mark Powell, Area to the local community, which has supported Luckily for him, the owner of the nearby Engineering Manager, Oxford Tube’s vital link to London over Central Fish Bar came to his aid by relaying said: “We are very many years.” instructions from the 999 operator as Tony proud that one of performed CPR. our team has acted To their relief, Edmond appeared to come in such a public- round and took a deep breath, just as the spirited way.” paramedics arrived to take over. It was later confi rmed that Edmond’s fi t had Tony Evans says triggered a heart attack, from which he is now his lifesaving recovering. efforts were Less than two weeks later, Tony found ‘all in a day’s himself in yet another life-or-death situation. work’. After picking up a mother and her son and daughter, Tony was distraught to see the young girl being knocked down by a passing car as Judi and Keith thank Pilot Kief Khanlarian. Up, up and away! Keep on running UK, a charity which provides support to the AN EASTBOURNE Controller families of those who suffer from the asbestos- won a pleasure fl ight for two in a A TEAM from the Shared Service derived cancer. Stagecoach competition held as part of Centre in Stockport took part in the Bupa The illness affects an increasing number of its sponsorship deal with the Airbourne Greater Manchester Run earlier this year, people in the UK and has personally affected one Eastbourne International Airshow. raising over £1000 for charity. of the team’s SSC colleagues over the last few Keith Byatt and his wife Judi fl ew in a Bell The group donated their funds to Mesothelioma years. 206 LongRanger helicopter operated by Sky Charter Helicopters after winning the contest held for Eastbourne Bus staff. Musical transport of delight STAGECOACH in Aldershot lent It all mounts up its support to the Phyllis Tuckwell MARK Powell, Engineering Hospice Picnic To Music In The Park Manager for Porth, Merthyr, fundraising event in Farnborough Brynmawr and Aberdare, is preparing by providing a park-and-ride shuttle to scale Mount Kilimanjaro to raise service. money for charity. Andrew Cox, Corporate Partnerships Earlier this year, he also raised £1500 for Manager at the hospice, said: “We are the Portishead Lifeboat Trust by completing extremely grateful to Stagecoach for the National ‘Three Peaks Challenge’ partnering with us to provide the free service. – climbing Ben Nevis, Scafell Pike and “It enabled concert-goers to make the most Snowdon in just 23 hours and 49 minutes. of their evening, and kept car congestion to a Jim Mortimore (left) and Andrew Cox. minimum.” 2 uk bus / uk rail on stage Spotlight on… Supertram Training and Standards Department THE SUPERTRAM Training tram familiarisation and Department consists of Dave Skirrow, moving on to depot Training and Standards Manager, and training, training ‘out of service’ and eventually three trainers John Burden, Terry South to full passenger service.
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