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Issue 77 | Winter 2009

onThe newsletter stage of Group

Rail franchises Convenience on-tap earn national recognition for bus passengers

STAGECOACH Group rail franchises BUS passengers in have were recognised at the 2009 o become the rst in the UK to use Awards. contactless bankcard payments to pay for ’ Brockenhurst Station travel. was named Best Medium Sized Station in the The Stagecoach pilot began as MasterCard and Station of the Year category after beating o RBS WorldPay rolled out ‘Tap & Go’ payment competition from a number of other stations technology across Liverpool, both in shops and from across the country. on ’s 200-strong bus After visiting the station, the judges network. were impressed by the standard of customer The new technology allows customers to make service, station presentation, initiative and fast, convenient and safe payments simply by innovation they observed, all of which ensure tapping their contactless debit or credit card on a that the station provides a smooth, e cient dedicated reader. and pleasant departure and arrival point for the Passengers can make payments under the travelling customer. value of £10, and the system provides a direct also had its fair share of alternative to cash, so customers don’t need to success as its St Pancras Station team was highly search for loose change. commended in the London Team of the Year The roll-out of contactless payments follows Tap and go: Stagecoach Merseyside Managing category. a recent MasterCard poll showing Liverpool’s Director Stephen Riggans at launch of the Liverpool contactless system. The team was praised by the judges for shoppers demand greater speed and convenience making a real and positive contribution to the when making payments. once again be leading the way by introducing railway. Around two thirds of them were frustrated by highly innovative projects to bene t our East Midlands Trains employee Ann Tindall, queuing and refused to stand in line for longer customers. who works at Nottingham Station, was also than ve minutes. “This state-of-the-art technology will recognised at the awards after being shortlisted More than half said they tended to carry either make bus travel in Liverpool faster and more for the Outstanding Contribution to Customer no change or less than a tenner with them at any convenient than ever before and we believe it Service Award. one time, with a similar number saying that they will help attract more people on to our greener, Former South West Trains Managing Director found it frustrating looking for a cash machine. smarter bus services. Stewart Palmer said: “This award recognises the Stephen Riggans, Managing Director of “Travelling with Stagecoach has never been high standard of service customers experience at Stagecoach Merseyside, said: "We are proud to easier.” Brockenhurst station and shows the consistent attention to detail that our station sta provide.” East Midlands Trains Managing Director Tim Shoveller added: “It’s extremely pleasing to have Supertram bids fond farewell to been recognised at such a high-pro le event SUPERTRAM has said goodbye to and I would like to congratulate all the sta Ken and Lynne one of its longest-serving members of who were nominated and shortlisted for these sta , Ken Beaumont, who has retired awards.” after 16 years of service. Joining Ken in retirement was his wife Lynne who has worked as a conductor for Supertram Merger cleared for almost 13 years. Procurement Manager by watchdogs Ken began his career at Supertram in July THE decision by the Competition 1993. He says he will Commission to clear Stagecoach’s miss his colleagues acquisition of Buses Limited but has promised and Limited to pop back to say has been welcomed by the company. hello from time to Through the merger, Stagecoach has brought time. signi cant new investment to bus services in the area, ensuring that local people have access Ken and Lynne to a sustainable, comprehensive, high-quality Beaumont. and a ordable bus network.

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You what?! (Overheard on a South West Trains service.) TRAIN announcer: “This is the last 12:43 train to Strawberry Hill via Kingston, so when we wake you up there – that’s it!” Can you beat that? Send your weird and wonderful overheard comments to [email protected]

Kirrie Youth FC show o their Gold rush in the west new Stagecoach strips. has become the rst of the Group’s bus companies to What a team! launch a double-deck STAGECOACH has service. teamed up with local football club The company has invested more than £2 Kirrie Youth FC to supply them with million in 12 new Scania Enviro 400 high- brand new kits for the whole team. speci cation buses that come complete with Kirriemuir Youth operates eight youth Lazzarini Transito Italian-designed, high-back football teams, with age groups from leather seats and Euro V speci cation engines under-9s to 16s, and Stagecoach has that represent the very latest in clean engine agreed to sponsor the under-11s team for technology to provide a new luxury brand of the 2009/2010 season. bus travel for passengers travelling between Sarah Anderson, Marketing Manager and . for , said: “We Nathan Gri th-Williams, Marketing are always eager to support the local Manager of Stagecoach West, said: “Our community and would like to wish the research has highlighted that key elements of team all the best for the coming season.” the bus journey – including clean vehicles, friendly drivers, comfortable seats and pleasant Ian Manning, Managing Director of Stagecoach surroundings – contributed greatly to our West, is joined by the Mayor of Cheltenham Keep on running customers’ overall journey experience. Cllr Lloyd Surgenor, Cllr Stan Waddington of “This service has been developed to give Gloucestershire County Council and Ian Mean, TRAINEE our loyal customers exactly that – an excellent Editor in Chief of Gloucestershire Media, to launch the new vehicles. Schedules journey experience. “ O cer Adam Warden of Stagecoach West A Christmas gift (right) recently completed The PASSENGERS have received a Great North special Christmas gift from Stagecoach Run, nishing in . the 13.1-mile For the rst time, the most popular city course in an service will run on Christmas day, allowing extremely impressive time of 1 hour people to use the bus to visit friends and 51 minutes and 30 seconds. family as well as attend church and mosque. Stagecoach already runs the Tube on Christmas day with a special diversion via Santa hops on board an Race on-track Oxford Tube vehicle. Heathrow Airport. EAST Midlands Trains sta were all geared up for the Scalextric Challenge in support of Help for Poppies Heroes, which provides practical, direct help for wounded British on display soldiers. Through a partnership with Cowan SUPERTRAM made an Global Consulting, East Midlands Trains extra-special addition to its hosted a week-long leg of the challenge at livery in support of the 2009 Derby station. Poppy Appeal. Members of the public paid £1 to see All of its 25 trams were tted who was quickest on six laps of the track, with giant poppies in the run-up with the top ‘drivers’ progressing to a nal to Remembrance Sunday after the The Lord Mayor of She eld, Councillor Graham Oxley, later in the year. initiative was launched by the Lord joins members of the British Legion and local cadets at the Mayor of She eld. Supertram poppy launch.

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John wows passengers Spotlight on… BOOKING East Midlands Trains Marketing Clerk John Keys has been named THE EAST Midlands Trains marketing – She eld, the 2009 South department is made up of four people: eld, West Trains Marc Turley, Head of Marketing; Lucy Derby, Nottingham Customer Cameron, Marketing Manager; Emma and . The Employee of Haines, Marketing Executive and Sadie department is also the Year. Ryan, Marketing Assistant. responsible for direct mail, website, online John, who The purpose of the department is to generate advertising, lea ets and posters at stations. works at Hinchley revenue by advertising train services to new Over time, the marketing team has Wood Station, Customer Employee of customers, as well as retaining existing customers. developed the 'Get on Board East Midlands was awarded the the Year John Keys (left) The team does this by advertising, sometimes Trains' brand which is slowly being adopted overall winner’s receives his certi cate on television or on the radio, and using across the business as its a very positive prize after being from Andy Pitt. billboards around the main cities on the network message for customers, stakeholders and sta . nominated by South West Trains passengers during National Customer Service Week. South West Trains Managing Director Staff on-track Andy Pitt recently presented John with his prize, which included £200 worth of for learning High Street vouchers and a rst class trip SOUTH West Trains is working with for two on Eurostar. Union Learning Representatives and Guildford College to give sta the chance to undertake a range of training courses. The rst group of 11 employees has now Key unlocks completed courses in a variety of subjects and the students received their NVQ certi cates at new depot a ceremony at the Open Learning Centre at Eight of the 11 South West Trains sta to have station. completed the course receive their certi cates at SALISBURY MP Robert Key the presentation ceremony. was among a number of guests to Guildford College works closely with South o cially open South West Trains’ West Trains and the unions to identify employee “Sta are motivated and keen to progress with new depot facility. training needs and priorities, as well as planning training and development and we are receiving The £3 million scheme has been pathways for sta progression. positive feedback as a result.” designed to signi cantly improve the The courses on o er for sta include facilities at Salisbury Traincare Depot. NVQs in Customer Services, Business and Breakfast time in Sheffi eld The work – which started at the Administration and Health and Safety, with beginning of the year and has been Leadership and Management training also EAST Midlands Trains recently undertaken by BAM Nuttall on behalf available. teamed up with one of She eld’s leading of South West Trains – has seen the Union Learning Representative for South homeless charities to provide a delicious completion of a new fuelling shed to help West Trains, Peter Connelly, said: “We are breakfast for over 1,000 homeless people. increase fuelling capacity at the depot. starting to see an increase in the number of sta The train operator donated 1,200 of its lling Another bene t is the introduction of enquiring about training and development and breakfast folds – previously sold on its She eld additional facilities for removing toilet the College’s  exible approach to training means to London trains – to the city’s Cathedral waste. that disruption to their working lives is kept to Archer Project. a minimum.

Rebecca Marsh from Stagecoach North Top apprentices West. Daniel Mothersole from East London Bus Group nished second with Ben Burgin from in third place. earn recognition Winner of the second-year Apprentice STAGECOACH’S top UK Bus of the Year title was David Simpson from apprentices have been recognised at the and Perth, who company’s 5th annual Apprentice of the nished ahead of Chris Cohen from Year Awards. Stagecoach in second place and Nine engineering apprentices were awarded Dean Swift from West for their outstanding performance at a who was third. ceremony in Manchester. Winners received The third-year winner was Ricky Hatton individual trophies and tools supplied by event from East London Bus Group. Richard sponsors , Group, Beverstock from Apprentice of the Year winners Rebecca Marsh, Roadcrew and Teng Tools. nished second with Robert McCullagh David Simpson and Ricky Hatton. The rst-year Apprentice of the Year was from in third place.

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In the running Lest we forget... APPRENTICES Gemma Amison VETERANS’ charity Poppyscotland and Chris Cohen from Stagecoach joined Stagecoach to provide free travel Manchester have been shortlisted for veterans attending Remembrance Day for the GoSkills ‘Go for Excellence’ ceremonies in London, and Passenger Transport Awards. . Gemma and Chris are in line for the The .com service was available to all ex- Transport Engineering and Maintenance servicemen and women (and their families) living Award at the ceremony which takes place in Scotland. on December 3. More than 8,000 veterans attended the main Remembrance Day service at the Cenotaph in Whitehall, London on November 8. Her Majesty The Queen, religious leaders, Royal Navy veteran David Brown, with politicians, representatives of state and forces wife Muriel and Ian Laing, megabus.com representatives gathered to pay their respects to Operations Manager. British and Commonwealth servicemen and women who died in con ict. surrounding areas. Scotland’s national remembrance ceremony Ian Laing, Operations Manager for megabus. took place on the same date at the Stone of com, said: “We are indebted to our servicemen Remembrance near Edinburgh Castle. The event and women for the sacri ces they have made, also marked the end of the annual Scottish Poppy along with their comrades, over many years and Appeal, which last year raised £2 million for many con icts. veterans in need. “It is only right that we help them remember Jim Mortimore (left) with Vaughan Callan Glasgow’s remembrance service took place those who were lost in action and we were and the members of Frimley Athletic Under-13s. at the Cenotaph in George Square, attended pleased to be able to do so by providing travel to by dignitaries and veterans from the city and the Remembrance Day services.” On the ball STAGECOACH in Aldershot has ‘Wee G’ winner taken on a new role as sponsor of the Frimley Athletic Football Club STAGECOACH had a successful night under-13s football team. at the 2009 Scottish Transport Awards The partnership came about after two of recently as two of its companies were the young players realised that Stagecoach’s recognised for their contribution to public Goldline bus liveries exactly matched their transport. blue and gold football strips. won the Partnership “We are delighted to support the team of the Year Award for its ‘Wee G’ bus initiative and wish them great success in their new and was also commended in the Contribution The interior of the Wee G bus. blue and gold colours,” said Jim. to Sustainable Transport category while “A victory bus should they reach the top Stagecoach in was commended for the The ‘Wee G’ initiative was rst introduced in of the league is also available!” Scottish Operator of the Year East Renfrewshire following concerns of rising award. youth disorder and vandalism in local areas. Tom Wileman, Regional Director, Stagecoach The project involves a bus, supplied by Scotland, said: “Partnership working is crucial Stagecoach West Scotland, which tours East Cash for kids to our success so it is particularly pleasing to Renfrewshire providing a platform for police STAFF at have won the Partnership of the Year Award and partner agencies to interact with young headquarters in Perth have handed and I would like to thank all the partners who people and o er them alternative activities to over a cheque for £343 to a local have helped make the ‘Wee G’ initiative such a ll their free time. Cash for Kids charity. success. Run in partnership with Strathclyde Police Half of the money was raised through “We are continuing to provide rst-class bus and East Renfrewshire Council, the ‘Wee G’ a dress-down day and ra e, with the services across Scotland and will strive to attract bus features Wi-Fi laptops, an iPod system and company contributing the rest. even more people from their cars to our greener modern gaming equipment, and has had a smarter travel.” signi cant impact in the area.

Bus staff get on their bikes DRIVERS, engineers and administration sta from Stagecoach’s bus depot were joined by family and friends to participate in charity cycle. The 28-mile ride, from their base to the company’s depot and back, was organised by Coach Builder Simon Davis and helped raise over £2000 for the Epilepsy Unit at Portsmouth’s Queen Alexandra Hospital, where Simon’s son Al e Simon Davis (centre left) with son Al e and fellow cyclists. receives treatment.

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WIN A Flowers for Picture of £50 fi rst aider VOUCHER SOUTH West the Season Trains employee THIS edition’s winning Picture of Agi Mamczak the Season was taken by Robert Barnes received a who works for Stagecoach South. It touching reward shows a Dennis Trident bus in West after helping a Durrington on an autumn day. customer who fell Congratulations to Robert, who will ill at Staines Train shortly receive his prize of £50 of M&S Station. vouchers. Agi put her rst Agi Mamczak at If you think you have a picture that Windsor following aid skills to good use captures one of the four seasons, please send her surprise your image to Lindsay Reid, On Stage, Stagecoach Group, 10 by tending to the presentation. passenger until an Dunkeld Road, Perth, PH1 5TW, or email it to [email protected] ambulance arrived to take her to hospital. And, a few weeks later, the customer’s grateful son paid a visit to Staines to present Agi with a bouquet of  owers in Something to be proud of recognition of her actions. STAFF at South West Trains stations At Staines, which picked up the award for Best are celebrating proud achievements in the Small Station, judges praised the way the facility company’s annual Station Pride Awards. had been maintained, as well as the positive Catering stays Now in their 12th year, the awards recognise atmosphere the team had created there. the best among 177 stations under the Crewkerne and Waterloo both received on the menu categories of Best Small Station, Best Medium Highly Commended awards. SOUTH West Trains is to continue Station, Best Large Station and Overall Winner. Judges hailed Crewkerne as “the jewel in to provide an at-seat catering service The judging panel for this year included the crown of the West of line,” while on selected trains, following a new Jocelyn Pearson and Paul Bentley from Waterloo was praised for delivering excellent contract with catering supplier Rail Passenger Focus, as well as Chief Inspector customer service in the hub of the South West Gourmet. Alison Palmer from the British Transport Trains network. The service will be available daily on Police and South West Trains Customer Service There were also Best in Area awards for New more than 1,100 services between London Director Ian Johnston. Milton, Portsmouth, Southsea and Raynes Park Waterloo and Portsmouth, Bournemouth Salisbury scooped the top award for Overall stations. or (via Salisbury). Winner this year, as well as being named Best Ian Johnston, Customer Service Director for Ian Johnston, Customer Service Director Medium Station. The judges were particularly South West Trains said: “These awards really are for South West Trains, said: “For passengers impressed with how well the team at the station a re ection of the hard work that goes on at our travelling on long-distance trains, being worked together to deliver the best possible stations day in, day out. able to relax over a cup of tea or co ee is customer service. “For many passengers travelling with us, the a priority. In the Large Station category, Guildford rst time they will come into contact with “We’re delighted to continue to provide was named winner in recognition of the vast South West Trains is when they arrive at one of quality catering services.” improvements made at the station, as well as the our stations, so it’s absolutely crucial that they care and attention given to passengers by its sta . start their journey with a positive impression.” First class all Happy New Year… thanks to Craig the way LONDON Waterloo Station Manager shift, Craig also ensured his colleagues were Craig Fitzpatrick has been o cially well briefed and worked well together. EAST Midlands Trains has recognised for the professionalism and Joel Mitchell, South West Trains Area o cially opened its new First Class leadership he showed Manager for London, said: “I’m Lounge at Derby station. during his role as SWT really pleased that Craig has Claire Ansley, Route Manager for Station Manager for New been recognised in this way. Derbyshire, explains: “People have already Year’s Eve 2008. “The level of organisation noticed the huge improvements made as a Craig recently received that goes into an event result of the multi-million-pound scheme a commendation from the like New Year’s Eve is not to transform the station. British Transport Police, always apparent to everyone. “Now we are delighted to be opening a after his contribution to the Craig did a great job and new, improved First Class Lounge.” planning for the event enabled this commendation is well A new First Class Lounge season ticket those in command to manage deserved.” has also been launched which allows e ectively both the safety of passengers to use any of East Midlands Craig Fitzpatrick’s contribution the crowd and the performance to a happy new year earned Trains First Class lounges. of the train service. him a British Transport Police During his New Year’s Eve commendation.

5 the green scene on stage

Government urged to get on board THE UK Government risks missing Greener Journeys is calling on the Government key carbon reduction targets if it fails to: to recognise the full power of buses and • Set targets for local authorities to encourage coaches in the battle against climate change. people to shift from cars That’s the warning being issued by the major • Introduce a fairer tax regime for bus and British public transport groups, who have joined coach passengers forces in a drive to take a billion car journeys o • Establish a scrappage scheme to spur the roads. investment in low-carbon buses A recent YouGov poll found that using public • Promote bus priority, park and ride and transport more often was seen as second only to other measures to cut car commuting recycling as the most realistic measure to help the carbon reductions required, so getting people out • Encourage bus travel to reduce “school run” environment. of cars and on to buses and coaches must be a key tra c Now, the Greener Journeys campaign is priority. Simon Posner, Chief Executive of the recommending measures designed to deliver The One Billion Challenge was launched by Confederation of Passenger Transport UK, said: 50% more savings in transport CO2 emissions senior transport gures, including Stagecoach “The Government cannot a ord to ignore the than those predicted under existing Government Group Chief Executive . massive potential of buses and coaches to deliver policies. It demonstrates that, if people switch from car huge savings in CO2 from the transport.” In an unprecedented call for action, public to bus or coach for just one journey in 25, it ■ Find out more about Greener Journeys transport operators stress that technological would mean one billion fewer car journeys on and the One Billion Challenge at: advances alone are not enough to achieve the UK roads over the next three years. www.greener-journeys.com New vehicles Double success for Bluebird at Green Awards STAGECOACH was the big has winner at the inaugural Scottish launched 14 new Panther Green Awards after picking up two coaches to operate on the popular top honours. Buchan Link route. The Group cemented its position as a The new vehicles will feature the distinctive greener, smarter organisation by being Buchan Link brand and o er Wi-Fi technology named Best Green Travel Provider and also on board. received the Best Green PR Campaign They are also tted with the latest Euro 5 honour for its innovative Bio-bus initiative. engines, continuing Stagecoach’s commitment Stagecoach Group Chief Executive Brian to greener, smarter travel. Cllr Peter Argyle, Infrastructure Services Souter said: “These awards demonstrate Bryony Chamberlain, Managing Director of Committee Chairman of Council, our commitment to tackling the challenge Stagecoach Bluebird, said: “We are delighted to and Stagecoach Bluebird Managing Director of climate change by encouraging greater have brand new coaches on one of our heavily Bryony Chamberlain try out the Wi-Fi service on use of public transport and reducing our used corridors in the Buchan area.” board a Buchan Link bus. own carbon footprint. “We hope that, by promoting our message of greener, smarter travel through New depot for Skegness low-carbon, good-value and reliable public transport, we can encourage customers and has “Our old premises in Grosvenor Road served us sta to think about ways in which they unveiled a new £2.2 million bus depot in well but we have outgrown them,” said Gary Nolan, can live greener lives.” Skegness. Managing Director at Stagecoach East Midlands. Stagecoach’s high-pro le green initiatives The new garage has space, engineering “Skegness is a popular seaside resort and our include the UK’s rst Bio-bus scheme, the equipment and maintenance equipment for up to operations in the town and along the coast have introduction of Scotland’s rst carbon- 50 buses and modern facilities for 100 employees. expanded considerably, with around 2.5 million neutral bus network, and a reverse vending The site also has extensive water and waste passenger journeys each year and the potential for scheme in Aberdeenshire. recycling provisions. more growth.”

IT’S green for go as Stagecoach Paul Lynch, Managing Director of Stagecoach Yorkshire has given its backing to the 2009 Green for go Yorkshire, said: “Catching the bus is one of She eld Telegraph Environment Awards. the most e ective ways of reducing carbon Earlier this year, Stagecoach became the rst This summer, Stagecoach also launched South emissions. public transport company in the UK to join in Yorkshire’s rst green cycle initiative, where “We are always keen to encourage customers ‘s Care4Air ECO Stars Fleet passengers travelling on Stagecoach Yorkshire to think about ways they can live greener lives, Recognition programme, which recognises  eet vehicles can carry on a folding bike for free as part which is why we are delighted to be sponsoring operators who are using lower-polluting vehicles of a fully integrated, low-carbon journey option the Innovation Award at the 2009 She eld and e ective fuel management. combining cycling and buses. Telegraph Environment Awards.”

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Gold standard Road safety in a fl ash in Oxfordshire EVERY secondary school pupil in STAGECOACH in Oxfordshire has Aberdeenshire is being issued with a credit introduced Stagecoach Gold, with ve card-sized torch as part of a Stagecoach brand new, high-spec and incredibly initiative to urge youngsters to stay safe green buses. travelling to and from school. The £1 million investment sees buses The company is supplying all 15,500 pupils at designed for passenger comfort with more the region’s 17 secondary schools with the free legroom, high-back leather seats and Wi-Fi.  ashcards to support Aberdeenshire Council’s They are also tted with Scania Euro 5 drive to improve road safety. engines, making them amongst the most Bryony Chamberlain, Managing Director, environmentally friendly vehicles on the Stagecoach Bluebird and Highlands, said: “The road. safety of our children is of paramount importance Managing Director Martin Sutton said: and the responsibility of every one of us. “We know that, on longer-distance journeys, “Travelling by bus is an extremely safe way to comfort is important, so we are taking get to school, but we can never take safety for Meldrum Academy pupils Iain Price and S-Series to the next level and introducing granted.” Hannah Buckland  ash their new torches. Stagecoach Gold.” Drivers hailed for heroism and service Buses ‘parked’ TWO drivers have famous hockey players, including Canada's received top awards for the outstanding World Junior team last year. in new brand service they provide as part of their job. Another -based driver, After 29 years of driving buses, David Fox Bob Jaynes, won the Ontario Motorcoach STAGECOACH in is to was delighted to be named the 2009 Ontario Association Heroism Award for his part in give buses in Badenoch and Strathspey Motorcoach Association Driver of the Year. helping a member of the Liftlock Stars hockey a makeover, featuring the distinctive Having grown up around buses through his team who fell ill after su ering an allergic brand of the Cairngorms National father's school bus company, David always reaction to peanuts. Park. wanted to drive coaches. Bob was able to get the player to the hospital The scheme aims to highlight the links Throughout his career he has driven while keeping him calm, helping to save his between tourism and public transport, as thousands of journeys and has carried many life. well as providing characteristic buses that people visiting the National Park won’t be able to miss. David McCallum, Operations Manager, Hop to the shops Stagecoach in Inverness, said: “We are really has launched pleased to have Cairngorms National Park the fastest bus service to The Tra ord Centre branding on our  eet and, by working with from Manchester City Centre. the Park Authority, we can jointly promote The new X50 service takes just 25 minutes to greener, smarter travel for visitors and travel from Piccadilly Gardens to the shopping residents alike.” centre. One of its rst passengers was The Worshipful the Mayor of the Borough of Tra ord, Mr David Panther put Higgins. Mark Threapleton, Managing Director of Stagecoach Manchester, said: “In the run-up to on display Stagecoach Manchester Managing Director Christmas, and with the increased footfall to the Mark Threapleton (right) is joined by Gordon MEGABUS.COM drivers Mark McKinnon from the Tra ord Centre, The Centre during school holidays, I’m sure the new Atkinson and Matt Cooper did Worshipful the Mayor of the Borough of Tra ord, service will prove popular to those who want to Stagecoach proud at Britain’s biggest Mr David Higgins and his Mayoress, Mrs Wendy take advantage of the full range of leisure activities bus and coach rally recently. Higgins. The Tra ord Centre o ers.” Showbus 2009 was held in Duxford and attracted more than 500 buses and coaches from across the country, including many from other Stagecoach companies. Long service After nine hours of cleaning, Mark and Matt took to the show with a sparkling in South West brand new 15m megabus. com vehicle. Although they didn’t come out with rst recently held its long service prize, both were proud to have attended awards in , with 12 and delighted to have received such positive members of sta receiving a feedback from everyone at the show. certi cate.

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New face in – Dean Myers

Chichester The quickfi re round Most STAGECOACH embarrassing Who are you? in Chichester moment? Dean Myers, Reservations Controller, East has appointed Telling a colleague Midlands Trains. Tony Probert as in no uncertain What do you like most about your Engineering Manager. terms about a girl job? Tony joined as a tter I thought was It’s all mine as I am the only one who does in Winchester in 1998 attractive only to it. So, when new things work it is down and became Assistant nd out that she was to me. Engineering Manager his daughter! He told her everything. What do you like least about your three years ago. He is Tony Probert, Dream job? job? now part of a team of Chichester’s new Military Test Pilot. Information coming through can be hit 25 at Chichester depot. Engineering Favourite animal? Manager. and miss. It tends to either all come at Andrew Dyer, MD for Wolf, without a doubt. once, so I have a mad rush, or nothing at Stagecoach in the South, said: “Tony is one Most like to be stuck in a lift with… all. of the successes from our Sta Development Michelle Ryan, or a lift repair woman! Favourite TV show? Programme, where sta are helped to achieve Star Trek. their potential with a fast-track management The Quick re Round features in every Biggest achievement? training programme.” edition of On Stage and we want to hear Gaining my Boys’ Brigade Queen’s Badge from as many sta as possible. in 1988. It’s their highest award. To suggest the next participant, email Worst job? [email protected] Selling life insurance. I had to try and pitch to friends, which I have never enjoyed. Awards Five centuries dinner IT was of long service praise all round STAGECOACH West recently for sta at celebrated 570 years of long service by Stagecoach its sta . South Wales as This was done at a dinner hosted by they gathered for Managing Director Ian Manning in an awards dinner Gloucester. to mark their recent NVQ achievements. CONTACTS Editor: Lindsay Reid, On Stage, Humanitarian efforts Stagecoach Group, 10 Dunkeld Road, Perth, PH1 5TW recognised by award Email: [email protected] www.stagecoach.com , President of the Council. Stagecoach The honour recognised Ann’s work If you have a story for On Stage, co-founder and through the Gloag Foundation and Balcraig please contact Lindsay Reid as above. Non Executive Foundation, which have enabled her to invest Director, has been in the non-pro t medical sector within Africa, The copy deadline for the next honoured at the including funding and running an orphanage edition of on stage will United Nations in and school, serving on the board of directors be early January, New York. of Mercy Ships and establishing the Freedom 2010. She received from Fistula Foundation in the UK. the National Presenting the award, Mary E. Singletary Council of Women said: “We are delighted to present the National of the United States’ Susan B. Anthony Council of Women’s rst Susan B. Anthony Humanitarian Award in recognition of her Humanitarian Award to Ann Gloag of charitable and humanitarian service in Africa Scotland, who has devoted much of the past over more than 30 years, and was presented three decades making a di erence in people’s with her award by Mary E. Singletary, lives, communities and the state of the world.”

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