Awards and recognition
BUSINESS AWARDS
2020 • Stagecoach awarded the new Green Economy Mark for its commitment to responsible business and driving the green economy • Stagecoach wins the Public Transport Award at the Chartered Institute of Highways and Transportation Awards for its work leading bus-friendly street design in new residential developments.
2018 • Stagecoach rated one of Britain’s top three most admired transport companies in the overall Britain’s Most Admired Companies (BMAC) 2018 survey. • East Midlands Trains and Virgin Trains East Coast named in the listings for Top Employers in the UK.
2015 • In 2015 Stagecoach was named as the "Most Admired" of Britain's bus and rail groups for the fifth year in a row in Management Today's 16th annual review of Britain's top companies.
2014 • East Midlands Trains named as Passenger Operator of the Year at the National Rail Awards.
CUSTOMER INITIATIVES AND BENEFITS
2019 • Stagecoach named as part of the winning team in ‘Improvements to Bus Services’ for the Liverpool City Bus Alliance in the National Transport Awards. • East Midlands Trains named as Passenger Operator of the Year at the National Rail Awards, recognising Stagecoach’s multi-million pound investment in improvements for rail passengers whilst running the franchise from 2007-2019. • Stagecoach named Public Transport Operator of the year for its East Scotland bus operations at the Scottish Transport Awards. • Stagecoach East Scotland wins gold in Making Coaches a Better Choice Award and in the Innovation Awards at the UK Coach Awards. • Scottish Citylink – a joint venture between Stagecoach and Comfort DelGro wins gold in the Customer Service and Support Staff Award for its Operations Control Team.
2018 • Stagecoach wins Best Smart Ticketing Project for the roll out of contactless payments, and Industry Contributor of the Year at the Transport Ticketing Global Awards.
2016 • South West Trains shortlisted as a finalist in European Contact Centre and Customer Service Awards for the launch of its innovative new 24/7 video contact centre.
2015 • East Midlands Trains named as winner at the National Institute of Customer Service awards for its 24/7 customer contact centre, which was launched as a rail industry first in March 2014.
OPERATIONAL EXCELLENCE
2019 • Stagecoach Supertram part of the winning team in the Global Light Rail Awards for the UK Tram- Tram pilot, along with South Yorkshire PTE and Network Rail. The Tram-Train pilot also highly commended in Project of the Year. • Stagecoach London’s Romford bus garage wins silver in the UK Bus Awards. • Stagecoach East Scotland wins gold for Blairgowrie depot as Top National Bus Depot at the UK Bus Awards. It also wins silver for Top Shire Operator. • Stagecoach Manchester wins a bronze award for Top City Operator at the UK Bus Awards. • Stagecoach Cumbria & North Lancashire wins the Top Shire Operator award at the UK Bus Awards and receives the silver award for UK Bus Operator of the Year. • Stagecoach East Scotland named winner of Top Express Operation for its Express City Connect Network, and Scottish Citylink named silver in the 2019 UK Coach Awards. • Stagecoach East Midlands named as finalist for Top Shire Operator at the UK Bus Awards.
2018 • Stagecoach Manchester receives bronze for Top City Operator in the UK Bus Awards • Sharston depot in Manchester named as finalist for Top National Bus Depot. • Stagecoach West Scotland’s X74 route between Dumfries and Glasgow named as Best Bus Service at the 2018 Scottish Transport Awards. • Stagecoach North East won Bronze in the ‘Bus and the Community’ category of the UK Bus Awards 2018, following its successful fundraising efforts during the previous Christmas period which saw over £20,000 collected on-board for local charities.
2017 • East Midlands Trains scoops two awards at the “Golden Whistles” to recognise excellence in railway operations. • Stagecoach Manchester receives bronze for Top City Operator in the UK Bus Awards • Stagecoach Manchester receives highly commended award for Public Transport Operator in the North of England Transport Awards. • Stagecoach East Scotland awarded Express Operation of the Year accolade (for the third consecutive year) with its Express City Connect network which operates across central Scotland at the UK Coach Awards. • Oxford Tube awarded silver for ‘Express Operation of the Year’ at UK Coach Awards.
2016 • Stagecoach East Scotland's St Andrews depot named Top National Bus Depot at the UK Bus Awards. • Stagecoach London's Leyton garage scooped the Top London Depot award at the UK Bus Awards. • South West Trains scoops four awards for train fleet reliability at the Golden Spanner Awards • East Midlands Trains Nottingham station named as winner of Best Large Station at the National Rail Awards
2015 • Stagecoach Manchester wins the silver award for Top City Operator in the UK Bus Awards • Stagecoach North East wins the Top National Bus Depot award for Sunderland depot in the UK Bus Awards • Stagecoach South West named Large Bus Operator of the Year at the 2015 Route One Operator Excellence Awards. • Stagecoach East Scotland awarded Best Bus Service accolade at the 2015 Scottish Transport Awards for its Coastrider X7 route which operates along the east coast of Scotland. • megabus.com named Safety Champion by the Transportation Safety Exchange (TSX) in the US. The company became the first bus operator to receive the safety rating from TSX, an independent safety rating organisation that provides safety ratings of more than 300,000 passenger and freight carriers.
2014 • Stagecoach Manchester wins the silver award for Top City Operator in the UK Bus Awards • A special award is given to Stagecoach South West for its response to major transport problems caused by severe storms in the Devon area during the winter of 2013 at the UK Bus Awards. • Stagecoach Midlands wins Large Operator of the Year for its Northamptonshire operation and Northampton based Engineering Director David Heptinstall crowned Engineer of the Year at the Route One Awards. • The South West Trains-Network Rail Alliance wins Operations and Performance at the Railway Industry Innovation Awards for its industry leading Multi-Purpose Vehicle (MPV) initiative.
2011 • South West Trains named Passenger Operator of the Year at the National Rail Awards
DELIVERING GREENER JOURNEYS
2019 • Stagecoach South wins silver for the introduction of the new electric buses on its Guildford Park and Ride services
2018 • Stagecoach Manchester receives a bronze award from Transport for Greater Manchester, Travel Choices – Championing Sustainable Travel in the Workplace
2017 • Stagecoach Manchester named as finalist in the CILT North West Region Logistics and Transport Awards for Environmental Improvement
2016 • At the 2016 London Bus Awards, Stagecoach London named Environmental Campaign Champion in recognition of the 'big switch off' for World Environment Day at the London Bus Awards.
2015 • Stagecoach was again awarded the prestigious Carbon Trust Standard for its efforts in helping tackle climate change.
2014 • Stagecoach Manchester named as winner for Environmental Improvement in Passenger Transport at the CILT North West Region Logistics and Transport Awards • Stagecoach East Scotland became the first in Scotland to be awarded a coveted five star rating for its environmental performance under the ECO Stars Fleet Recognition Scheme, run by Dundee City Council. • megabus.com receives the American Bus Association's (ABA) 2014 Green Operator Award.
2013 • Stagecoach named as winner of the Sustainability Award at the 2013 Scottish Business Insider and PricewaterhouseCoopers Scotland Plc Awards for the second year running. • At the 2013 Scottish Business Awards, Stagecoach Group won the Green Business of the Year Award while Chairman Sir Brian Souter received the Outstanding Contribution Award at the same event. • Stagecoach in Sheffield winner of Environmental Impact award at Sheffield Chamber Business Awards for investment in 40 Hybrid vehicles. • Stagecoach Yorkshire crowned winners of Environmental Award in the Sheffield City Region business awards for investment in 40 Hybrid vehicles.
OUR PEOPLE
2020 • Stagecoach Yorkshire driver, Paul Billam, named in the Queen’s Birthday Honours list for his charity work and keeping people’s spirits up during the Covid-19 pandemic. • Keith Gait, Customer Service Director at Stagecoach South named as a finalist in the international CX Leader of the Year Awards.
2019 • Stagecoach co-founder is made a Dame Commander of the Order of the British Empire in the 2019 New Year Honours list. • Stagecoach Manchester’s Jack Abbott named as winner of Young Manager of the Year and runner up for Engineer of the Year in the UK Bus Awards • Stagecoach West’s Gurnam Singh wins bronze award for Top National Bus Driver in the UK Bus Awards. • Stagecoach North Scotland’s Ward Barnes wins gold award for Engineer of the Year at the UK Coach Awards
2018 • Stagecoach Manchester’s Ben Coghlan receives a silver award for Engineer of the Year and Young Manager of the Year finalist in the UK Bus Awards. Joanne Morgan and Steven Irvine are also named as finalists for Top National Bus Driver. • East Scotland driver, Ian Field from St Andrews garage, wins Best Bus Driver of the Year Award. • East Midlands Trains, Network Rail and the emergency services across Nottinghamshire winners of Outstanding Teamwork Award at the National Rail Awards their efficient and effective joint response to a major the fire at Nottingham station.
2017 • Stagecoach Manchester’s Mark Mageean receives a silver award for Young Manager of the Year in the UK Bus Awards. • Stagecoach Manchester receives a host of awards in the North of England Transport Awards, including Frontline Employee of the Year Winners: Rob McCarthy,Ashley Mumford, Hayley Sibthorpe, Gary Wilkinson and Jose Lusimana. • Peter Sumner from Stagecoach Manchester wins Engineer of the Year – large operator (over 200 vehicles) in the Route One Awards. • Oxford Tube driver Gavin Francis named Top UK Express Driver at the UK Coach Awards. • East Midlands Trains driver, Davinder Shanker, receives British Transport Police's highest accolade for saving a man’s life in Derbyshire.
2016 • London driver Ray Clements won the Road Operators Safety Council (ROSCO) 2016 Safe Driving Award at the UK Bus Awards
2015 • Stagecoach's UK Bus division named Large Employer of the Year at the People 1st Apprenticeship Awards. • Stagecoach South’s Martin Gibbon was named Young Manager of the Year at the UK Bus Awards and South Yorkshire driver Robert Pitts, from Barnsley Depot, was named the Road Operators Safety Council (ROSCO) Safe Driver of the Year. • Former Stagecoach Manchester Service Performance Manager, Chris Icely – who has since retired – was named the Gold winner of the Unsung Heroes Award at the UK Bus Awards. • Stagecoach London’s William Driver named Bus Driver of the Year at the UK Bus Driver Awards
2014 • Unsung Heroes Award Gold Award: Chris Icely, Stagecoach Manchester in the UK Bus Awards • Stagecoach Merseyside Engineering Director Tony Cockcroft won the Gold Award in the Engineer of the Year category at the UK Bus Awards
2013 • Stagecoach Oxford driver, Gordon Cutting, crowned as UK Bus Driver of the Year
DIVERSITY, HEALTH AND WELL-BEING
2020 • Shortlisted in large employer category for 2020 Northern Power Women Awards for diversity progress
2019 • Named Britain’s Top Public Transport Employer for diversity and inclusion in Britain’s Most Admired Companies (BMAC) 2019
2018 • Stagecoach East Midlands awarded Bronze Healthy Workplace award and Outstanding Workplace Award as part of the North Lincolnshire Council Public Health led Wellbeing at Work Award Scheme. • Stagecoach West wins bronze award at the UK Bus Awards for its West Wellbeing programme
2017 • East Midlands Trains named by Business in the Community as one of the UK’s Best Employers for Race.
INNOVATION IN TECHNOLOGY
2019 • Stagecoach wins ‘Most Innovative Transport Project of the Year’ in partnership with Blink, for its employee experience app at the National Transport Awards • Stagecoach wins 2019 Intranet and Digital Workplace Award and 2019 Digital Workplace of the Year Award for the introduction of the first employee experience app in UK transport.
MARKETING AND COMMUNICATIONS
2020 • megabus “Keeping long distance love alive” awarded in a host of marketing and communications awards including:
Sabre EMEA Awards Marketing to Youth – shortlisted Best Content Creation of Media Sites (Earned) – Certificate of Excellence
The Drum Marketing Awards PR – Highly Commended
The Drum PR Awards Automotive & Transport – Highly Commended Travel & Tourism – Highly Commended Most Effective Use of Creativity – Winner
PR Week Awards – Winners announced later this month Automotive & Transport - Shortlisted Travel, Leisure, Lifestyle & Hospitality – Shortlisted Best Use of Content - Shortlisted
2019 • Stagecoach Yorkshire and partners win the gold award for Marketing Initiative of the Year at the UK Bus Awards • Stagecoach East Scotland wins a bronze award for Sustained Marketing Excellence for Express City Connect at the UK Bus Awards • Stagecoach East Scotland wins silver and Scottish Citylink wins bronze for Marketing Excellence in the UK Coach Awards.
2014 • At the UK Bus Awards Stagecoach East Midlands wins the Gold Award in the Marketing Initiative of the Year category for successful marketing of its Skegness Seasider routes.