WHAT A RESULT!

New figures reveal business is booming

SPECIAL FEATURE PAGE 4 The newspaper of Stagecoach Group Issue 71 Summer 08 Top of the Scots 2 VIP passenger 5 Tree-mendous effort 8-9 Tribute to Trina 11 GROUP PLAN TO CUT CARBON FOOTPRINT A MAJOR new drive has been The Group’s wide-ranging environ- launched by Stagecoach Group to mental strategy already cut its carbon footprint and attract includes investment more people to greener, smarter in renewable fuels and public transport. cleaner engines, state-of- Work has started on developing a the-art energy-efficient facilities, Group-wide carbon management water and waste recycling initiatives programme to improve the and offering businesses green travel environmental sustainability of the incentives for their employees. company’s operations. The climate change strategy is being And there are plans for a major updated and Stagecoach is committed marketing campaign to use the to introducing a Group-wide carbon superior environmental performance management programme. of public transport to encourage The company has formed an intelligent car use and more use of internal cross-functional working buses, coaches, trams and trains. group and is using external Climate change is one of the most consultants to more accurately assess serious challenges facing our world greenhouse gas emissions, fix new and the choices we all make every key performance indicators and day – including how we get to work targets, and share best practice across and the way we travel on holiday – divisions. affect the planet we will entrust to Brian Souter, Stagecoach Group future generations. Chief Executive, said: “Recent Government studies such as the research by Stagecoach has confirmed Stern Review and the Eddington that environmental concerns are Report have made clear that increasingly driving customer emissions from transport are growing. behaviour. They also show that we can achieve “If environmental issues are significant economic and social important to our customers, they have benefits from more environmentally to be important to us as a business. sustainable ways of living. “We believe this represents a Public transport is an important significant opportunity for our part of the solution, and Stagecoach business and we need to actively is already working with the market our greener smarter travel Government, local authorities and services to show how they can help Adam Plant (left) and Dave Stannard paddled 275 miles for charity. its suppliers to develop a range of people have a greener lifestyle and cut transport solutions. their own carbon footprint.” Paddle power pulls in the pounds NEW SHARESAVE PLANNED AN ARMADA of kayaks Krazy Kayakers, who made my life. It seemed at times STAGECOACH Group is set to share price fixed on 4 August 2008. welcomed a pair of paddlers the London to Sheffield like everything was against offer a new SAYE sharesave scheme Information and posters will be back from a marathon charity trip to raise £2500 for the us, from bad weather to all for UK-based employees. sent to all depots at the end of July, adventure. premature baby charity those dreaded locks. But I’m The new SAYE scheme – which and full application details will be The well-wishers greeted BLISS. so proud of what we have will commence on 1 October sent to all UK employees on Dave Stannard and Adam Adam said: “I know that achieved.” 2008, and run for three years – is 5 August. Plant from East Midlands money will be put to the very To find out more about the being offered in partnership with Registration for the scheme will Trains as they arrived at best of use. Krazy Kayakers, read their Yorkshire Building Society. close on 25 August at 5pm, with the Sheffield Quays. “I don’t mind admitting blog or even make a donation, It is proposed that SAYE options first contributions collected from The flotilla marked the end that this has been the single visit www.krazykayaks. will be offered at a discount to the wages during September. of a 275-mile journey for the most difficult experience of blogspot.com Important James Heaney takes the Say your prayers! plunge from St Barnabas job for John Church in Tuffley, A CHELTENHAM leading driver you’re stood on the top of a Gloucester. had to be shown the ropes for a 100-foot-high church tower isn’t the EAST Midlands Trains has appointed daring charity event. most natural thing in the world. John Hillman to the newly created But James Heaney soon rose to “However, once I got going, there position of Stakeholder Development the challenge of a 100-foot abseil was no stopping me. Two bounces Manager. from the top of a local church, later I was at the bottom!” John has worked in the rail industry raising £213 for The Stroke The Stroke Association helps since 1983 in a variety of retail and Association. people affected by stroke get the customer service management roles “When I was at the top I was very care and support they need. and more recently as Head of Drivers nervous,” admitted James. For further information, visit for Central Trains. “Being asked to lean back when www.stroke.org.uk. He said: “I believe that the future is full of opportunities for the rail industry. “Our engagement with our stakeholders will have a significant impact on us growing passenger TOPPING THE LEAGUE numbers and allowing us to deliver a sustainable travel network for the benefit of all.” David Horne, Commercial Director S for East Midlands Trains, added: OF SCOTLAND’S PLC “Appointing a dedicated Stakeholder Development Manager was one of STAGECOACH Group has been here in Scotland and across our our franchise bid commitments and I named Scottish plc of the year. international operations, as well as am delighted to welcome John to my The company received the the support of our shareholders, team. prestigious accolade at the 10th transport partners and customers.” “He will play a key role in annual Scottish Business Insider and Cabinet Secretary for Finance and achieving our business targets.” PricewaterhouseCoopers Scotland Sustainable Growth, John Swinney plc Awards in April. MSP, who presented the awards, Stagecoach was also runner-up said: “This government is acting to Coach USA in the Innovation category of make Scotland more competitive, but the awards, which were held at we will depend on the creativity and Glasgow’s Hilton Hotel. dynamism of the private sector to appoints CFO The Group beat off competition drive increased sustainable economic from Wood Group and last year’s growth. ROSS Kinnear has been promoted winner Aggreko to win the top “That’s why I am delighted to to Chief Financial Officer, North award. see these business people and America. The judges described Stagecoach the companies they run receiving Reporting to Dale Moser, Chief as “a company that participates in the recognition they thoroughly Free or cheaper travel is helping Hampshire’s young athletes get the support they Operating Officer, Coach USA, the whole economy in Scotland” and deserve.” need to succeed. Ross will be principally based at the paid tribute to Chief Executive Brian Frank Blin, Head of UK Regions for company’s offices in Paramus, New Souter’s entrepreneurial leadership PricewaterhouseCoopers LLP, added: Jersey. Travel aid for promising stars in developing new services in a “In the ten years that we have held Ross, who was previously at traditional sector. the plc Awards we have experienced Stagecoach headquarters in Perth, YOUNG athletes aiming for the of Wight in partnership with Brian Souter said: “I am delighted seismic changes in Scotland’s plc is now responsible for all the top are getting off to a flying Hampshire County Council, Stagecoach has been recognised with community. financial affairs of the Group’s North start thanks to Stagecoach and Southampton City Council and such a prestigious award. “Some have enjoyed immense American business and his direct South West Trains. Portsmouth City Council. “For the past three decades, growth and success on a global reports are now Bill Budds, Jerry The two companies are Stagecoach is providing up to Stagecoach has been a market leader stage, whilst others have been lost to Lunanuova and Elena Berezhnaya. providing free or reduced-cost 25 bus passes for use by up-and- in developing new ideas in public foreign buyers. Meanwhile, Nicola Salmond, travel through the Hampshire coming athletes across its buses transport and delivering first-class “Companies like Stagecoach are a previously Financial Accounting Talented Athlete Scheme. The in Hampshire, while South West service to our passengers. great example of how a home-grown, Manager at Stagecoach Group, has initiative has been spearheaded Trains is pitching in with up to “This award would not have family business can embrace the been promoted to Group Financial by Sport Hampshire and Isle 200 Young Person’s Railcards. been possible without the huge public markets to fuel growth both Controller, reporting to Ross Paterson commitment of our employees here and internationally.” (Director of Finance). Nicola is now responsible for all aspects of Group accounting, financial reporting, business Budding artists on the move planning, budgeting and forecasting. STAGECOACH Devon always tries such a success in London, and were to make travelling by bus a pleasant launched in the city to mark the and relaxing experience, but now it opening of the university’s new New head for can be a stimulating one as well. highly acclaimed Roland Levinsky The company has teamed up with arts building on the main campus in megabus.com the Faculty of Arts at Plymouth the city’s North Hill area. University to showcase the work of A double-decker Stagecoach bus MATT Eggert has moved from some of its final year students on was draped in banners advertising Chicago to New Jersey to head up the county’s bus network over the the students’ final year degree show, megabus.com in the United States in summer. with samples of the work displayed the position of Operations Manager. The project was the idea of in the cove panels onboard. The He has successfully managed the student Pauline Chee-A-Nam. She bus carried members of the press, megabus.com network in Chicago, approached Stagecoach Devon students and dignitaries from the overseeing its growth over the past about the possibility of using the university’s site at Royal William Student Pauline Chee-A-Nam records the launch of Stagecoach’s art on the buses. two years, and he will now be at the digital LED information boards on Yard to the official unveiling heart of the development of the new the company’s fleet to show her ceremony of the Levinsky building. “A bus journey can often be a time Director at Stagecoach Devon, said: north east network. project ‘Art Movement’, a series Pauline said: “Given I’m just a to sit and collect our thoughts and “The project caught our imagination Matt is moving to the Elizabeth, of messages designed to make the student I really didn’t expect the it’s during these reflective moments and it’s nice to be able do something NJ, operations depot where has been passenger think and hopefully smile company to be interested, but they I’m hoping to catch people’s for budding local artists while overseeing the driver training and the over the course of their journey. were fantastic. I think it is great that attention and give them something giving passengers something launch of the new customer service The displays mirror the Poems on they are so supportive of the arts to enjoy.” different to consider during their centre. the Underground that have proved and the launch was overwhelming. Richard Stevens, Operations journey.” 2 Summer 08 Youth Club donation is GREEN TRAVEL just the ticket

SOUTH West Trains has put Hampshire youngsters on the right track. GAINS GROUND A donation from the rail operator has helped to set up a r
4UBHFDPBDI
SFTFBSDI
SFWFBMT

DIBOHF
JO
USBWFM
IBCJUT
JO
UISFF
ZFBST new youth club in Portchester. The contribution was r
/FBSMZ
B
UIJSE
TXJUDI
USBOTQPSU
NPEF
GPS
IFBMUI
PS
FOWJSPONFOUBM
SFBTPOT instigated by Dave Cannons, who works for South West Trains r
#VTFT
TFF
CJHHFTU
JODSFBTF
JO
HSPXJOH
USFOE
PG
NPSF
JOUFMMJHFOU
DBS
VTF at London Waterloo station. Dave secured the £2,000 r
0OF
JO
UISFF
DPOTVNFST
QSFQBSFE
UP
QBZ
NPSF
GPS
HSFFOFS
QVCMJD
USBOTQPSU donation to fund laptops with educational software. CONSUMER concerns about and 19% said they made more use Sarah Moss, Centre Manager the environment and health are of trains. for the Westlands Youth Group, helping drive a shift from car Research also found that: said: “Funding for organisations travel to greener public transport, r

XFSF
NPSF
MJLFMZ
UP
USBWFM
such as ourselves is vital and we according to new research. with a company whose ethics would like to express our thanks More than 10% of people surveyed supported the environment to South West Trains for its by Stagecoach Group have changed r

XPVME
CF
QSFQBSFE
UP
QBZ
donation. their mode of transport in the last more for public transport that is “Membership has now reached three years as public concern about environmentally sustainable over 50 with weekly sessions climate change continues to grow in r

TBJE
UIFZ
XPVME
TXJUDI
GSPN
where young people enjoy the UK. the car to the bus if it was fuelled not only the wireless-enabled Stagecoach found that, of those by biodiesel. laptops but play pool, table who had previously used the car, tennis, table football, arts, crafts 36% had switched to the bus, 30% Brian Souter, Stagecoach Group and games.” now walked and 5% changed to Chief Executive, said: “These Public transport is ahead of cars in the race for greener, smarter travel. Mark Dunn, South West travel by train. results confirm that environmental Trains’ Area Manager, added: The study of more than 4,000 concerns are increasingly driving opportunity to attract more people to travel by bus, coach, train and “It’s vital that we give young consumers revealed that 12% of customer behaviour and a growing to greener, smarter travel to help tram. adults something constructive respondents changed mode as a number of people are now making them reduce their carbon footprint The Group’s wide-ranging strategy to do in their spare time and result of environmental consid- more intelligent use of the car. and tackle the challenge of climate includes investment in renewable the Westlands Youth Centre erations, while 20% cited health “With increasing car congestion change.” fuels and cleaner engines, state-of- provides youngsters with a fun reasons. and high fuel prices, we are starting The survey results were revealed the-art energy efficient facilities, and educational experience, Some 47% of respondents said they to see a fundamental shift towards as Stagecoach continued a major water and waste recycling initiatives which cuts down the dangerous were using their car less, with 36% public transport. drive to make its own business more and offering businesses green travel pastime of using the railway as a stating an increased use of buses “We believe there is significant sustainable and attract more people incentives for their employees. playground.” Safety first Continental shift to rail

DAVID Maxwell is East Midlands as Brits flock overseas Trains’ new Safety and Environ- mental Director. PASSENGERS buying through rail Brussels in the first three months of David (44), who’s originally tickets with East Midlands Trains the year, an increase of more than from Liverpool, was most and Eurostar are helping to swell 21.3% on the same period in 2007. recently Head of Safety and the number of people travelling to Simon Montague, Eurostar’s Environment for Westinghouse Europe via rail to an all-time high. Director of Communication, said and has worked in the rail Eurostar has reported an increase in the service was benefiting from industry for over 20 years. passenger numbers as the opening of shorter journey times thanks to the His latest move marks a full St Pancras International station and high-speed link. circle for David as he spent part the debut of a £5.8 billion high-speed “We have seen the number of of his early railway career as a link through south England lured travellers from the East Midlands and British Rail Management trainee more passengers from the region to Yorkshire more than double in the based at Derby back in 1987. travel to the continent by rail. first three months since we started David said: “I have worked in Eurostar said 2.17 million customers running 186mph services on High many roles in the industry from St Pancras International station has put many more Europe-bound passengers on the trains. travelled between London, Paris and Speed 1,” he added. the footplate to the boardroom and I want to make a true difference to our safety record YOUNG rugby enthusiasts have “We’d like to wish the team and environmental impact. been given a smart boost by all the best for the remaining Kit is scrumthing special “I believe that, by engaging their local bus company. season and hope they are happy with our staff, we will drive Stagecoach in Fife teamed with the new kits.” improvements in these two key up with Beath High School’s Grateful Beath Bulls coaches areas.” rugby team, the Beath Bulls, to Allan Neill and Michael Rankin David lives in Tamworth and provide them with brand new added: “With the support from has two teenage sons. He is a kits. Stagecoach in Fife, the Bulls will member of the Territorial Army Lauren Kobilnyk, Marketing continue to grow in strength where he is a Sergeant in 275 Manager for Stagecoach East and we sincerely thank them for Railway Troop, part of the Royal Scotland, said: “We are keen to their support and the wonderful Logistic Corps. support the local community opportunity this has provided.” In his spare time he also finds and saw this sponsorship as an time to play rugby union and opportunity to contribute to the enjoys travelling and hill walking. development of young people The Beath Bulls show off their new in the area. Stagecoach-sponsored strips. Summer 08 3 STRONG PERFORMANCE AS TRAVELLERS DITCH CARS FOR BUSES AND TRAINS ECO-UNEASE FUELS SUPERB RESULTS STAGECOACH Group has posted a strong set of financial results as high fuel prices, rising 2008 RESULTS FACTFILE congestion and concerns over climate change drive r

3FWFOVF
GSPN
DPOUJOVJOH
(SPVQ
CVTJOFTTFT
VQ

BU
more people to switch from £1,763.6m the car to bus and train. r


JODSFBTF
JO
FBSOJOHT
QFS
TIBSF
UP
Q
Revenue from the Group’s continuing operations shot up by r

'VMM
ZFBS
EJWJEFOE
VQ

BU
Q more than 17% for the 12 months r


6,
#VT
QBTTFOHFS
WPMVNFT
VQ
 ending April 30, 2008, while profit before taxation jumped from r Strong passenger volume and revenue growth at South £162m to £174.4m. Western and East Midlands Trains Stagecoach recorded its sixth r Performance objectives in North America achieved ahead successive year of organic growth of schedule at its UK Bus division, with an extra 21m passengers getting on r Expansion of budget inter-city coach service megabus.com board – a rise of 3.6%. in North America Strong partnerships with Continued strong revenue growth on Virgin West Coast local authorities, coupled with r franchise innovative services and the success of its telemarketing campaigns, have also contributed to the huge 2007 to £32.2m in 2008 as passenger services over the lifetime of the “We have strengthened our earnings per share for the year return to public transport. volumes on the West Coast franchise South Western and East Midlands position as a leading UK rail are up more than 70% and the The Group’s rail division, which continue to grow. franchises. operator, generating strong revenue proposed full-year dividend has now includes the South Western Both operating profit and margins Stagecoach Chief Executive Brian growth, winning new contracts and increased by over 30%. and East Midlands rail franchises were up in the Group’s North Souter said: “We believe there are offering consistently high quality of Stagecoach Group Chairman as well as tram operations in American business where growth growing signs of a fundamental service to our customers Robert Speirs said the new financial Sheffield and Manchester, had a has continued in sightseeing, charter, positive shift in customer attitudes “In North America, we are year to April 30, 2009, had started very strong year. contract, commuter and scheduled towards public transport, driven by encouraged by the continuing well and “trading across the Group Revenue from UK Rail was up services. increasing road congestion, rising strong performance of our business is in line with our expectations.” 36.1%, while Virgin Rail Group Increased profits across the Group fuel costs and concern about climate and we have achieved our objective Robert added: “I would again (VRG), in which Stagecoach has a are being ploughed back into better change. of an improved operating margin like to thank our hard-working 49% shareholding, also performed services for passengers, including “We are leading the sector in ahead of schedule.” employees across our operations strongly. a record £71m order for new buses offering customers greener, smarter In May/June last year, the Group who ensure we meet the high ex- Stagecoach’s share of VRG’s in 2008-09 and investment of travel to reduce their carbon completed a significant return of pectations of our customers every profit was up from £18.9m in around £180m in improving rail footprint. value to shareholders. Adjusted day.” Door to door Three-way tussle to land top spot SOUTH West Trains and Island Line Trains, both Stagecoach Group rail companies, are to offer an innovative door-to-door luggage delivery service. They have teamed up with Carry My Luggage, an independent company that can collect and distribute baggage to and from any UK address. It can Centuries of service celebrated also deliver and collect luggage for some cruise operators at Chris Bowles (left) congratulates Martin Shaplin, Brian Kirkwood and John Murray. Southampton Docks. NEARLY four centuries of service (Revenue Protection Inspector) – STAGECOACH North West will the driving skills and knowledge of Carry My Luggage removes were celebrated at a event in South 20 years; John Gould (Managing have no fewer than three entrants entrants and at the same time help to the hassle normally associated Wales recently. Director); David Howe (Engineering in this year’s Bus Driver of the Year raise standards in the bus and coach with travelling with luggage by Pictured at the Stagecoach in Director) – 20 years; Alan Seymour competition. industry. collecting items prior to travel South Wales long service awards (Cwmbran Engineering, retired) – West Cumbria driver Brian Entrants are tested on their ability and delivering them safely to dinner on June 7 are (back row, from 22 years. Front row, from left: Ivor Kirkwood, Morecambe driver to handle full-sized buses in difficult their destination. left): Richard Davies (Commercial Williams (Cwmbran Driver) – 20 Martin Shaplin and Carlisle driver situations and are given a thorough With its state-of-the-art Director); Melvyn Hockey years; Peter Owen (Merthyr Driver) John Murray have all qualified in grilling on their knowledge of road tracking systems, Carry My (Brynmawr Driver) – 25 years’ – 34 years; Barrie Ware (Caerphilly local heats. safety law and the Highway Code. Luggage monitors every item service; Phillip Pitman, (Porth Driver) Inspector) – 20 years; Terry Watkins And the trio will be hoping to Stagecoach North West Managing from collection through to – 20 years; Merlin Jones (Brynmawr (Cwmbran Driver and union rep, topple Arriva’s defending champion Director Chris Bowles said: “All delivery, ensuring security and Engineering) – 30 years; Derek Chick retired) 44 years; Wayne Evans Paul Cleaver at the awards ceremony three have worked really hard to peace of mind. (Porth Driver, retired) – 45 years; (Cwmbran Driver) – 35 years; Lincoln in Blackpool on September 7. qualify for the competition and Visit www.carrymyluggage.com Albert Williams (Caerphilly Leading Alford (Cwmbran Engineering) – 39 The national competition, now we wish each of them well in for more details. Driver) – 20 years; Andrew Rapado years. in its 42nd year, is designed to test September.” 4 Summer 08 Charity support is wheely special Ian meets STAGECOACH Manchester helped The Genesis Appeal, based at the drive to beat breast cancer Wythenshawe Hospital, is the UK’s chartered by joining the Pink Pinkie Week only breast cancer charity entirely Campaign. dedicated to the prevention of the To show support for the Genesis disease and aims to create a future challenge Appeal, which runs Pink Pinkie without breast cancer. IAN Day, the Operations Week, the company donated £500 Lester Barr, Chairman of The Manager based at and painted the front left wheel nut Genesis Appeal, said: “Genesis is Stagecoach’s Ashford depot, guard pink on 50 of its buses. delighted with the support that has been elected as a Staff also lent a hand by rattling Stagecoach Manchester gave.” Chartered Member of the In the pink: Mark Threapleton, Managing Director of Stagecoach Manchester, is joined their pink collection boxes and Breast cancer is the most common Institute of Logistics and by Genesis Corporate Fundraising Co-ordinator Tamzin Morris (left) and swapping their uniforms for pink cancer in British women, with one in Transport (CMILT). Wendy Henshall, Genesis Campaign Manager, to add a splash of colour to a bus. outfits. ten likely to develop the condition. Ian, from Margate, was with Thanet Council’s Community Transport service for 10 years before his appointment as Operations Manager with Stagecoach in 2006. He gained his certificate GREENER BUSES after proving the necessary experience within the transport industry and the competence and profes- sionalism required within his present role. LEAD THE WAY Ian, whose team of 67 drivers and administration STAGECOACH Group is ahead of the game when it personnel operate a fleet of comes to protecting the environment. 30, said he was delighted with More than a year ahead of schedule, the company Honoured the accolade. announced it is to invest in greener bus technology to “The acceptance into the meet new European emissions. passenger Institute offers a range of The Group confirmed the first part of a £71m investment services and access to a vast in a fleet of 584 new vehicles for the UK during 2008-09 – library of information and the biggest ever order placed by the company. welcomed research that will enhance Stagecoach has initially ordered nearly 500 vehicles with the way we can approach a total value of more than £60 million from manufactur- on board the day-to-day challenges of ers Alexander Dennis (ADL), Optare, MAN, Plaxton, running a bus network,” he Scania and Volvo. The remainder of the £71 million EAST Midlands added. orders will be confirmed later this year. Trains recently The initial order includes an investment of over £30 played host to million in more than 220 new buses and coaches that a very special Egg-citement meet tough new Euro 5 emissions standards, which are passenger. not due to come into force until September 1, 2009. His Holiness the These vehicles will use selective catalytic reduction 14th Dalai Lama of over British (SCR) technology to reduce nitrogen oxides in the exhaust Tibet travelled on the gas. company’s 14.55 from breakfast The engine is optimised for low emissions of diesel St. Pancras Interna- particulates and low fuel consumption and, by adding tional to Nottingham. FIRST-CLASS passengers a reducing agent, the nitrogen oxides produced during The spiritual leader on East Midlands Trains can combustion are converted into harmless nitrogen and was going to the city still start their day in the water vapour within a catalytic converter. to give five days of traditional way. Les Warneford, Managing Director of Stagecoach UK teachings. As the rail operator’s Bus, said: “We believe there is huge potential to encourage The Dalai Lama is London service prepared more people to reduce car use, get back on board the bus shown being welcomed to launch a new First Class and help address the challenge of climate change. by Tim Shoveller, menu, speculation was rife “By re-investing our profits in greener bus technology, Managing Director of that the full cooked British we will make our own operations more sustainable and East Midlands Trains. breakfast was to be dropped. help reduce the carbon footprint of our customers.” But the classic dish is still on the bill of fare, as Customer Service Director Jake Kelly explained. The Pryce is right “Feedback from passengers told us that, although many wanted to for fresh investment see lighter breakfast options, a significant number still A VIP guest did the honours as a Stagecoach Yorkshire’s newest fleet loved our cooked British new fleet of hi-tech buses hit the cost over £500,000, and Cllr Pryce breakfast,” said Jake. road in Dronfield, Derbyshire. believed Stagecoach’s investment “The breakfast is cooked The Mayor of Dronfield, Cllr in the service, connecting Dronfield fresh on board by a chef and Izzy Pryce, helped to launch the with Chesterfield and Sheffield, will we will also be retaining new buses, featuring a special Peel lead to further passenger growth the buffet cars on our Monument livery. across the town. high-speed train fleet. The MAN/E300 buses meet tough Rupert Cox, Commercial “I believe this shows we European emissions standards, Director for Stagecoach Yorkshire, are a train company who marking a real move forward for added: “This service has seen are not only committed to public transport in the area. They significant growth since 2003 and, providing a fantastic service, are designed to be fully accessible with this investment, we hope but also listen to what Rupert Cox, Commercial Director for Stagecoach Yorkshire, joins Mayor of Dronfield to elderly passengers, people with to make Stagecoach buses even customers want and then Cllr Izzy Pryce and Geoff Pickford, Integrated Transport Manager for Derbyshire County disabilities and families with young more accessible for passengers in deliver it.” Council, to launch Dronfield’s new fleet of buses. children. Dronfield.” Summer 08 5 Driving up Hare we go, hare we go... Manchester standards PASSENGERS had a close encounter of the furred Metrolink CONGRATULATIONS kind on the Northampton to Leicester bus route have gone to Paul recently. expansion Herbert from The Easter Bunny sprang on and off buses all day. Cheltenham who took “And what’s more,” revealed Adam Rideout, MANCHESTER’S Metrolink first place at the recent Marketing Manager at Stagecoach East, “the network is set to expand to nearly Stagecoach West Bus Bunny was loaded down with chocolatey presents double its size. Driver of the Year Awards. and was ‘rabbiting’ all the way to Leicester and Greater Manchester Passenger Mark Skidmore from back.” Transport Executive (GMPTE) Gloucester took second Stagecoach West Driver of the Year The Stagecoach service, which runs from selected the M-Pact Thales place, while Daniel Jarvis Paul Herbert, flanked by runners-up Northampton to Leicester via Market consortium as preferred bidder from Gloucester came Mark Skidmore (left) and Daniel Harborough every 60 minutes, now has the benefit The Easter Bunny hops on board to wish for the ‘design, construct and third. Jarvis. of newly branded and refurbished buses. passengers a Happy Easter. maintain’ contract for the major expansion. Three new Metrolink lines will run to Oldham and Rochdale, Droylsden in Tameside and Chorlton in South Manchester. They are expected to take five SHARED CENTRE million car journeys off local roads every year, and increase the number of trips passengers make on the network each day from 55,000 to more than 90,000. The contract will also include IS A GREAT MOVE a quarter-mile extension to mediacity:uk in Salford Quays EAST MIDLANDS TRAINS has management support for staff if the Transport and Works moved a number of key staff throughout the business, and Act order is approved by the to Network Rail’s new control not basing all managers at one Government. centre in Derby. head office function. And more lines into Oldham Gavin Bell, Head of Train Mr Jackson said: “In all the and Rochdale town centres – as Service Delivery for East other parts of the country where well as to Ashton-under-Lyne, Midlands Trains – whose Network Rail has introduced East Didsbury, Manchester Control Team has moved to integrated control centres Airport and the Trafford Centre the centre – said: “This new with the local train operators, – could also be built if Greater joint control centre provides the performance of trains has Manchester’s bid to the Govern- a fantastic opportunity for increased dramatically. ment’s Transport Innovation Fund both East Midlands Trains and “Sitting alongside our train is successful. Network Rail to improve com- company colleagues means that, David Leather, GMPTE’s Interim munication with its customers. when we need to make decisions Chief Executive, said: “Metrolink “Controllers from both affecting their services, it’s far has been a massive success companies will be sitting side quicker and easier than having since the first lines to Bury and by side, sharing information to pick up the telephone. Altrincham opened in 1992. I’m and being able to work quickly “The end result is a much Phil Medlicott and his team launch the new Matrix services in Coventry. delighted we’ve now selected a together to manage the better train service for preferred bidder for this major day-to-day operation of the passengers, with delays and Partnership provides improved service expansion of the tram network.” railway. disruption kept to a minimum.” “An additional benefit will The EMCC building is the PASSENGERS using three key enhanced Matrix services – which be that both performance first of its kind in the UK. It routes in Coventry are to benefit link the city centre with North Permanent management teams will also be has been built to a modular from some of the city’s biggest ever Coventry, Nuneaton and Bedworth based in the same location for design, enabling Network Rail bus service improvements, thanks – will ride on 14 new low-floor, the first time ever, providing to provide modern facilities at to a new partnership agreement. easy-access buses. thrones for the opportunity for an increased an efficient cost and is the first Stagecoach, transport authority Phil Medlicott, Stagecoach in management focus.” of a number of similar control Centro, Coventry City Council Warwickshire’s Managing Director, Hampton Court Gavin will be working closely centres planned around the and Warwickshire County said: “At a time when fuel prices with Chris Jackson, Operations country. Council have all endorsed the are continually rising and we each AS part of South West Trains’ Manager for Network Rail at the It is Network Rail’s greenest Voluntary Partnership Agreement, need to do our bit to reduce our commitment to improving East Midlands Control Centre ever building, incorporating committing to provide quality bus carbon footprint, these improve- stations on its network, (EMCC). Establishing a senior solar water heating to reduce services on routes 55, 56 and 57. ments will make a real difference Hampton Court Station has management presence at the carbon emissions and rainwater Thanks to a £1.8 million and go a long way to encouraging undergone a £150,000 refurbish- centre is part of East Midlands harvesting to save a million investment, customers using the more people to choose the bus.” ment of new and improved toilet Trains’ strategy of providing litres of water every year. facilities. The work, done in partnership with Surrey County Council and Network Rail, established the Tadpole makes a splash first permanent set of toilets in the station for 20 years. Malcolm Page, South West STAGECOACH West has helping to cut carbon emissions. Trains’ Station Development invested over £100,000 in The new Versa will mainly Manager, said: “South West a brand new Optare Versa operate on the recently extended Trains recognises this station vehicle. Affectionately service between Gloucester, as a major tourist interchange nicknamed ‘The Tadpole’ by Coney Hill and Abbeydale. The because of Hampton Court staff, the new Optare Versa service runs across the Lobley’s Palace and the popular flower low-floor bus represents Drive bridge into the developing show. the latest in clean engine estate at Cooper’s Edge, “There was a need for technology, meeting European continuing on via Hurricane amenities of this nature as emissions standards and Road to the Whittle Inn, previous developments that Brockworth which is adjacent to would have improved these Staff have nicknamed Stagecoach West’s Tescos. It will also operate on citi facilities unfortunately had not new Optare Versa ‘The Tadpole’. Service 5. progressed.” 6 Summer 08 PASSENGER BOOM FOR BUDGET BUS INTER-CITY coach service megabus.com research shows megabus.com has now carried that 79% of customers have ‘True giant’ given a fitting tribute one million passengers in North used the budget service as an America. alternative to the car, train or megabus.com began offering plane. fares for as little as $1 in the Joseph Schwieterman, Director Preston Operations Manager Rob Jones United States in April 2006 and of the Chaddick Institute for with two of Preston Citi’s happy customers. has expanded to cover 25 cities Metropolitan Development in North America – attracting and Professor of Public Service commuters, students, business Management at DePaul And our survey and leisure travellers. University, said it was a growing The company celebrated trend. says... its success by presenting the “The public is responding with millionth customer – Dana Bellers considerable enthusiasm to the PRESTON passengers have given from St Louis – with a laptop express services provided by a big thumbs-up to their local bus computer and complimen- megabus.com and other low-cost services. tary Chicago Double-Decker/ providers,” he said. “After years Independent research found that Trolley Tour tickets. Her fellow of decline, the industry is once customers of the Stagecoach Citi passengers on the same coach again poised for growth.” bus network in Preston are some also received free sightseeing Customers are able to travel Tim Shoveller (left), John Miller (centre) and railway expert Roger Ford unveil the power- of the most satisfied bus users in tickets. on a new network of routes on car’s prestigious nameplate. the UK, with the formula of high- “megabus.com is the America’s east coast. frequency, high-quality, value- THE MEMORY of one of Britain’s “To get an idea of just what an inexpensive, convenient and Services run from New York for-money bus services proving a greatest train engineers has been incredible design Terry gave us, you safe way to travel on my own,” City to Boston, Washington, clear winner. immortalised in the most fitting only have to look at our HST fleet’s she said. “The online reservation Philadelphia, Baltimore, Buffalo Up to 98% of people questioned way possible. current performance – operating system is easy to use and fares are and Atlantic City, New Jersey, as said that they were highly Terry Miller was the driving force at a peak of 18,000 miles per five always the lowest compared to well as a cross-border service to satisfied with the new services, behind the creation of the High minutes delay. rail, air and car.” Toronto, Canada. demonstrating results far in excess Speed Train (HST), also known as “We believe this is the best Dale Moser, President and megabus.com offers up to 55 of the National Travel Survey, the InterCity 125 – still the fastest performance ever for an HST Chief Operating Officer of daily departures from New York which provides an overview of ever diesel train. fleet and is comparable with megabus.com, said: “We have in new greener, state-of-the-art how customers across England Now East Midlands Trains has the performance of many more the market-leading budget coach coaches, with free wi-fi and rate their local bus services. named its first reliveried powercar recently designed engines.” service in North America and on-board video. Operations Manager Rob Jones (43048) after the great man. The nameplate was unveiled by the overwhelming popularity This means the growing said that he was extremely Marking the event at a special John Miller, Terry Miller’s son, who of megabus.com’s innovative, low-cost coach network covers pleased with the results. ceremony in Leeds, Tim Shoveller, said “My father would have been express travel means we are eight locations in the east coast “The challenge now is to build Managing Director of East Midlands very proud today. He toiled very continuing to expand. and 17 Midwest cities. upon our initial success and Trains, said: “It is with great pride hard over this project and it’s great “We’re excited to have reached The North American expansion continue to improve the offer for that we honour Terry by naming for him to be honoured in this our millionth customer and follows the UK success of our existing customers and of one of our powercars after him. way.” look forward to serving future megabus.com, which carries course attract more new bus users. “He is a true giant in the history ‘Terry Miller MBE’ operates the travellers with the same passion around two million passengers “Our mission really is to get of the railway and his design has 07.26 service from Leeds to St. and exceptional value-for-money a year on a network of inter-city Preston back on the bus,” he stood the test of time. Pancras International. our existing customers have come services covering around 40 added. to expect.” locations nationwide. Try some fruit to give you a kick £2 million WELSH Rugby Union star Alun Wyn improving their own health and that of Jones passed on some healthy eating tips their families by eating healthily and well spent to Stagecoach passengers. doing something active which they enjoy. RESIDENTS of Hartlepool are set to Alun joined the Health Challenge John Gould, Managing Director of benefit from a £2 million investment in Wales team to give out free fruit to Stagecoach in South Wales, explained: new buses. travellers at Pontypridd Bus Station in a “By taking part in the initiative, Stagecoach in Hartlepool has ordered bid to raise awareness on healthy eating. we wanted to help the Assembly 19 new, low floor, single deck vehicles for Nathan Williams, Marketing Manager for Stagecoach Health Challenge Wales aims to Government drive home the message use in the town. in South Wales and West, helps Alun Wyn Jones dish out encourage people from all age groups about healthy eating and positive living The new Enviro 200s are some of the some healthy snacks. and backgrounds to start protecting and style.” most environmentally friendly buses in production and are also easily accessible for wheelchair users, those with prams A Barrow of laughs had by all at open day and the infirm. In addition, all the new vehicles will have CCTV fitted. BARROW depot threw open its doors to many vintage buses added to the fun. John Conroy, Managing Director of the public for a special open day. Operations Manager Willie McPhail Stagecoach North East, said: “We hope A variety of events were laid on to and Engineering Manager David the £2 million investment will signifi- make sure the May event was enjoyed Cowperthwaite and their staff were on cantly improve the travel experience we by all ages, and having their photograph hand all day to ensure a fun day was had offer our customers. taken in front of a bus with a destination by all. “We are committed to ensuring our blind of their choice proved very popular services are accessible by all and that with visitors. Mascot Just the Ticket joins Engineering Standards they are environmentally sound and An assortment of bus enthusiast stalls Manager Bryan Walkden (left) and Engineering these new vehicles meet our objectives and the chance to view and travel on Director Paul Lee at Barrow depot’s open day. exactly.” Summer 08 7 STAGECOACH GOES THE EXTRA MILE TO PROTECT THE ENVIRONME A TREE-MENDOUS E BUS NETWORK’S CA STAGECOACH has reached a major milestone in the quest for greener travel Green scheme with the launch of Scotland’s first carbon neutral bus network. keeps buses clean The groundbreaking eco-initiative means all of the Group’s Fife to Edinburgh bus A PIONEERING Bio-bus project which cuts network will be carbon neutral for the next carbon emissions and boosts recycling has five years. been extended for another six months. Stagecoach is to plant more than 140,000 Stagecoach launched the UK’s first trees in 2008, absorbing the CO2 produced Bio-buses in October 2007 as part of a by the buses which carry more than 2.4 ground-breaking environmental initiative million passengers a year. allowing customers to exchange used A mix of conifer, broadleaf and native cooking oil for discounted bus travel. woodlands will be planted as part of the &JHIU
WFIJDMFT
JO
,JMNBSOPDL
SVO
PO

project, which has been externally reviewed biodiesel made from used cooking oil and by Glasgow Caledonian University and other food industry by-products. These are verified by Forest Carbon. from sustainable sources that do not involve The scheme will be supported by a major the destruction of natural habitats or marketing campaign targeted at car users. compete with the human food chain. And it’s just one part of Stagecoach’s envi- In its first six months, the cleaner fuel ronmental strategy to help tackle climate QSPKFDU
DVU
CVTFT
$0
FNJTTJPOT
CZ

change by reducing the carbon footprint of saving 550 tonnes of carbon. the company and its customers. Stagecoach issued 5,000 free containers to The wide-ranging blueprint includes householders on the Service 1 Stewarton to investment in renewable fuels and cleaner Darvel via Kilmarnock route, allowing them engines, state-of-the-art energy efficient to recycle their used cooking oil in return facilities, water and waste recycling for discounted bus travel. initiatives and offering businesses green In six months, more than 21 tonnes of travel incentives for their employees. used cooking oil was taken to East Ayrshire Brian Souter, Stagecoach Group Chief Council’s recycling plant at Western Road, Executive, said: “This is an extremely B

JODSFBTF
PO
UIF
WPMVNF
OPSNBMMZ
exciting initiative which is setting the recycled at the facility. standard for greener, smarter bus travel Local schools and other groups have and helping our customers reduce their taken a keen interest in the Bio-bus project. own carbon footprint. Senior managers from Stagecoach have “There is an increasing awareness about worked closely with Stewarton and Loudon the impact of people’s behaviour on the Academies, both of which are on the bus environment. We hope this innovative route, to explain the project to pupils as project will promote intelligent car use, part of their environmental studies. encourage more people to get on board Sam Greer, Managing Director of public transport and help protect the Stagecoach West Scotland, said: “The planet.” Bio-bus project has captured the imagination of local people, and the community has really got behind the scheme. NEW DVD SHOWCASES GREEN INITIATIVES “We have delivered a truly sustainable partnership solution to the challenge of A NEW DVD is showcasing Stagecoach’s climate change. The local community, commitment to reducing its impact on the a forward-thinking transport operator, environment. the fuel industry and local government Titled ‘greener smarter travel’, the DVD focuses on are all working together to protect the the climate change challenge facing our world and environment. how seriously the Group takes the issue. “More than 600,000 passengers have used Produced in association with independent the Bio-bus service, helping to cut their own production and communications company speakeasy, carbon footprint, and we are a long way it shows stakeholders the contribution public UPXBSE
SFBDIJOH
PVS
HPBM
PG
SVOOJOH
B

transport can play in reducing carbon emissions. carbon neutral service. The DVD covers five key areas: investment in “We are delighted to extend the project renewable fuels and cleaner engines, state-of-the-art for a further six months to bring further energy efficient facilities, water and waste recycling environmental benefits to the local initiatives and green travel incentives for businesses community as we monitor the potential to and their employees. SPMM
UIF

CJPGVFM
PVU
UP
PUIFS
QBSUT
PG
Each theme uses a case study to illustrate the our UK operations.” The new DVD, greener smarter travel, illustrates the green benefits of public breadth of Group initiatives to make our business transport. more sustainable.

8 Summer 08 ENT AND ENCOURAGE GREENER, SMARTER TRAVEL ACROSS THE UK EFFORT TO REDUCE ARBON FOOTPRINT

“This is an extremely exciting initiative which is setting the standard for greener, smarter bus travel

Pupils from Dunfermline’s Pitreavie Primary School help Stagecoach Group Chief Executive Brian Souter dig for victory in the battle to reduce the company’s carbon footprint. and helping our

The trees are being planted on Buccleuch become involved with Global Trees and Jim Colchester, Woodlands Manager at customers reduce Woodlands estates in the south of Scotland has committed to offsetting its Fife to Buccleuch Woodlands, added: “We are under a partnership with Global Trees, Edinburgh bus network. delighted that Stagecoach, through Global their own carbon a Scotland-based charity set up to help “This is great news for the charity and Trees, has decided to offset these emissions, people reduce their carbon footprint. for Scotland. We hope this move will allowing us to plant 60 hectares of trees. footprint.” Global Trees founder Peter Grant said: encourage other businesses across Scotland “This is a fantastic initiative and a great “It is fantastic that an organisation of and the UK to get involved and take a more example of businesses taking steps to do the size and scope of pro-active stance on the issue of global what they can to help reduce their environ- Brian Souter, Stagecoach Group Stagecoach has warming. ” mental impact.” Chief Executive TAKING STOCK OF HOW WE USE OUR ENERGY MAKING the best use of energy is being put Stagecoach North East, said: “Improving our firmly at the top of the agenda for Stagecoach environmental credentials is an essential part North East. of our commitment to enhancing our service Independent energy consultants TNEI offering. Services are conducting an energy assessment “From the vehicles we run across our fleet across each of North East’s six regional depots. to the way we use energy in our engineering And the new energy audit is just the first departments and our offices we are element of a comprehensive five-year plan to determined to become more energy efficient. improve the company’s environmental policies. “Before we can begin to make changes it The assessments focus on the main sources of is vital that we set clear objectives which will energy use at the depots – heating, compressed deliver tangible results and benefits. air and lighting. “The advice given by TNEI will be invaluable And Stagecoach is now waiting for TNEI to in terms of delivering our strategic plan and, offer its recommendations for ways in which with their expertise, our long-term targets will it can improve its energy efficiency, reduce its be clearly defined and achievable.” carbon footprint and generally enhance its An awards scheme is being considered to Astley Fenwick (left) and Richard Jennings of TNEI, the environmental practice. recognise teams making a significant impact on company set to offer a range of eco-friendly John Conroy, Managing Director of green targets. recommendations at Stagecoach North East.

Summer 08 9 All aboard the rail musical PRAISE FOR DEARNE express

A MUSICAL train made VALLEY BUS SERVICES tracks on a special journey STAGECOACH Yorkshire has Joining Ms Winterton at the from Nottingham to Worksop. been praised by the Minister launch event were four local Skiffle and blues provided of State for Transport for its people who entered a competition the soundtrack on the East commitment to passengers in the run by Stagecoach to be the faces Midlands Trains 19:56 service Dearne Valley. of the Dearne Valley services and on April 30. The Rt Hon Rosie Winterton, MP have their image on the back of the The music train formed for Doncaster Central, was in the buses. part of an Association of area to launch a fleet of 13 brand Paul Lynch, Managing Director Community Rail Partnership new Stagecoach Yorkshire vehicles of Stagecoach Yorkshire, described (ACoRP) conference set to benefit bus users across the the initiative as “a reflection of our discussing wider diversity on Dearne Valley. commitment to deliver a reliable, rural and local services. The new buses, costing almost clean and affordable service to The main conference, £1.5m, are an addition to seven the travelling public and we are sponsored by East Midlands introduced in the area last year. All confident that users will find a Trains, took place on May 1 at 20 now carry a fresh logo bearing huge improvement”. the Arena in Nottingham, but the words “the Dearne link” and Earlier this year, Stagecoach guests and members of the feature an eye-catching livery. also introduced simplified public were invited to enjoy Ms Winterton said: “I am very routes, refined timetables for the musical journey as part of pleased to see the results of Stage- improved reliability and combined a pre-conference social event. coach’s investment. ten-minute frequencies on the Speaking before the event, Stagecoach Yorkshire Managing Director Paul Lynch and The Rt Hon Rosie Winterton “Local bus services play a vital busiest bus routes into Barnsley, David Horne – Commercial MP officially launch the new Dearne link buses along with competition winners role in our communities and these Rotherham and Doncaster. Director for East Midlands Wardene Riggs, James Perry and Wayne Bateman. new ultra-modern buses around There has since been a 3.2 per Trains and the keynote the Dearne Valley area represent a “I am particularly keen that all fleet has low-floor access, providing cent growth in passengers overall speaker at the conference – significant commitment towards public transport is responsive to the improved access for disabled and a 5 per cent increase in the said: “Community Rail plays a providing the level of service that needs of everyone who wishes to and elderly passengers as well as numbers of adult fare paying vital part in the development passengers look for. use it, so I am pleased that this new parents with young children.” passengers. of our franchise, and we are very pleased to be sponsoring this national conference which looks at some very topical Renovation reaps rewards for charity Pat’ll do nicely issues. “However, we’re also keen to A VIP visitor has endorsed the Marine, Landscape and Rural premises by making them available A KIND-HEARTED Leamington show our local communities renovation of an East Midlands Affairs, visited Oakham station. to local community groups at a bus driver awarded a cash prize the benefits of train travel and railway station. The Community Stations peppercorn rent. for his exceptional service has just how relaxing it can be, so Jonathan Shaw MP, Parliamen- initiative is a project established to And one of the buildings at donated his winnings to a local we’re delighted to be working tary Under-Secretary of State for bring back life to redundant station Oakham station has been let to hospice. with ACoRP to provide a registered charity Studentforce, Pat Walsh was nominated as train with a difference – and a which helps young people to learn, Stagecoach Leamington’s driver community slant.” develop, work and volunteer with of the month recently and people in the workplace and wider handed his £100 prize money to community. Warwickshire’s Myton Hospice. Ex-soldier Tim Shoveller, Managing Director The company matched this of East Midlands Trains, said: generous gesture, doubling the “Local railway stations really contribution to £200. armed with do play a key role in their local Sam Dixon, Stagecoach community and this is a fantastic Leamington’s Operations new career example of how community Manager, said: “Myton Hospice groups and businesses can work needs the support of the A FORMER soldier and together to promote benefits for all. whole community to operate warehouse supervisor is on “We welcome Studentforce to effectively and I am sure that the road to a new career, Oakham station and are extremely they would wish to join me in thanks to taking on new Jonathan Shaw MP visits Oakham station to acknowledge the Community Stations pleased the Minister is supporting thanking Pat for his kindness.” training. project based there. this worthy initiative.” After being made redundant in 2004, Billy Scobie joined the Dundee Jim sets gold standard Putting customers first and Angus Individual Initiative, a training scheme A BEDFORD bus driver has helped driver Jim Clark carried out a STAGECOACH in East Kent and “The new role is just part of managed through Helm keep preparations for the Olympic search of the relevant vehicle.” Hastings has promoted former the company’s determination to Training which allowed him Games on-track. At first, the laptop was not found Schools Liaison Officer Tim be more reactive and supportive to re-train as a bus driver for Jim Clark searched his Luton and it was assumed that someone Pomfret to the newly created to both customers and staff who Stagecoach Strathtay. Airport transfer coach for a lost else had picked it up. position of Customer Services either face problems or can see Billy has now taken his laptop computer containing crucial But, at the end of his shift, Jim had Manager. ways of improving the facilities career a step further with information on the Beijing games. another thorough search and found Tim, who has worked within and services we provide,” said more training to become a Zoe Paget, Operations Manager the treasured item on a parcel the bus industry in the south east Tim. driving instructor. at Stagecoach Bedford, explained: shelf. for 42 years, will be supported “As with any bus operator, He said: “At the time I “A delegation of Olympic Games Zoe added: “Jim, in his own time, by an assistant to continue to we face new challenges from lost my job it was a difficult officials from Beijing visited Milton delivered the computer to the oversee the school bus operations the economic climate and the decision to change. Keynes. hotel where the delegation had provided to the education changes within the cities, towns “But now, with my bus “One of the party left a laptop booked in. authorities, as well as respond and villages that we serve. licence, I know I’ll never be computer on the airport VT99 “They were so delighted to have to customer suggestions and “To improve the quality of out of work and I enjoy the coach. When this person realised it back they gave John a special complaints on the network of our services we must listen challenges of continuing my what had happened we received Olympic trophy which is now over 100 routes provided daily carefully to the concerns raised by training with Stagecoach.” a very urgent phone call and our proudly displayed in our depot.” from the six depots in the region. everyone involved.” 10 Summer 08 Geraldine Smith MP launches Morecambe’s E-ticketing’s new floor-level The mane attraction buses, watched by NEW buses have been trotted out in Director of Stagecoach North West, e-ffective Stagecoach North Morecambe with the help of some said: “The company was very pleased West Managing four-legged friends. to add the Westgate service to its stable E-TICKETING is really taking off Director Chris Bowles A horse-drawn 20-seater bus was of low-floor routes as this will ensure for Virgin Trains. (left), Operations brought down from Scotland especially the continuing growth of passengers The company has sold over Manager Stephie for the launch – a marked contrast to the in the Lancaster and Morecambe areas £500,000 worth of rail travel using Barber, Lancashire state-of-the-art low-floor Optare Versas and underlines the importance of e-ticketing since its launch in County Council hitting the streets of the seaside town for investments with modern buses and August last year. Transport Manager the first time. higher frequency services.” The 69,415 transactions have Mick Porter and Local MP Geraldine Smith officially Stagecoach in Lancaster has increased been sold as either Mobitix – with Lancashire County opened the new service linking the passenger numbers by over 40% in the electronic ticket sent direct Councillor Matthew Westgate area with Morecambe. seven years and now carries some nine to mobile phones – or as tickets@ Tomlinson. Christopher Bowles, Managing million passengers a year. home, where customers book on the internet and print their ticket at home. Graham Leech, Virgin Trains’ Executive Director Commercial, said: “The trial has been low-key to enable the system to be tested, FITTING TRIBUTE but has proved to be highly popular with our customers. “Over the next few months we will work towards offering more of our online customers the opportunity to print their own TO BRAVE TRINA tickets, and will be extending this A MARATHON round-Britain tour challenge of staying off motorways facility to our other routes.” is set to raise charity cash in memory for the entire trip. Virgin Trains has pioneered its of a very special Stagecoach driver. Taking part are Trina’s husband e-ticketing solutions in partnership Trina King served as a driver and Andrew King and her brother Rod with The Trainline.com. office worker in Cwmbran, Wales, for Teague – both Stagecoach drivers – a number of years. and megabus drivers Gareth Evans Daniel climbs She died, aged just 27, last year and Pete Morgan. following a brave battle with cancer. Pete explained that Stagecoach had career ladder Now Trina’s husband and brother paid for the rented van they’ll be are set to join two colleagues on using for the journey, while megabus DANIEL Millis has been appointed a whistle-stop tour of all 17 of will donate the fuel. Assistant Operations Manager at Stagecoach’s regional HQs. In support of their challenge, he Stratford-upon-Avon’s Stagecoach And the team hopes every hoped that depots would carry out depot. Stagecoach depot in the land will their own collections. Daniel began his career with help them honour Trina’s memory Also lending a helping hand is Stagecoach as a driver in Dover, by contributing to their collection for megabus.com’s Network Manager Ready to roll! Charity round-Britain drivers (from left): Rod Teague, Andrew King, Pete progressing to Controller last year Macmillan Cancer Support. Ian Laing, who’ll take a turn behind Morgan and Gareth Evans. after completing his company’s The sponsored drive begins at the wheel when the expedition development programme. Land’s End on September 16, and is reaches Perth. “If everyone around the country Anyone seeking more information He recently served as Assistant scheduled to go all the way to John Pete added: “Trina was very brave. only donates one pound, it is welcome to call Pete Morgan Operations Manager at o’ Groats then back to Land’s End She never let her illness get her down would make a huge difference for on 07933 595180, or email peter. Stagecoach Hastings. in just three days – with the added – right to the very end. Macmillan Cancer Support.” [email protected] Fleets in line for summer spruce-up

EAST Midlands Trains is carrying Tim Shoveller, Managing Director brand new toilets – something we out a full refurbishment of its Class of East Midlands Trains, explained: know our passengers will welcome!” 158 train fleet, with the help of local “This is a huge step forward for East The project is just part of the £90 company DeltaRail. Midlands Trains. million of investment during the life The multi-million-pound “Not only will the refurbishment of the East Midlands Trains franchise, refurbishment programme result in additional seating capacity, making improvements in areas that will see all 25 of the company’s passengers will also get the benefit impact directly on performance, Class 158 trains going through of more comfortable seating, new air reliability and customer service. It a complete overhaul, as well as conditioning and CCTV, as well as includes an upgrade to Derby train being re-painted in the new East maintenance depot, improvements to Midlands Trains livery. stations and the opening of a brand new station – East Midlands Parkway. “I’m looking forward to working Tim Shoveller, Managing Director of East Midlands Trains, with the first re-branded with DeltaRail on this contract, and Class 156 train. especially pleased that the work will be carried out in Derby, ensuring has also unveiled the first of its good start. that the city’s renowned reputation re-branded Class 156 trains. “Now we’re confident these things for fleet build and refurbishment The company, which will be have been achieved, it’s time to start continues on through this extensive re-branding all 11 of its Class 156 focusing on the refurbishment of our improvement programme,” said Tim. trains into the new East Midlands trains, both inside and out. Work is due to begin August, and Trains livery, has teamed up with “We’re starting with the re-painting each train will take between four and Derby-based company Bombardier of our 11 Class 156 trains, which will six weeks to complete. Transportation for the re-painting of be completed by early May. Meanwhile, East Midlands Trains its entire Class 156 fleet. “We’ll then move straight on to our Tim Shoveller said: “Our priority Class 222 Meridian fleet, which will Anna Matthews, CEO of DeltaRail, and Tim for the start of the franchise was to also be carried out by Bombardier Shoveller, Managing Director of East ensure a smooth transition and to Transportation at their Derby Midlands Trains, look forward to joining forces get punctuality and reliability off to a works.” for a major refurbishment programme. Summer 08 11 Sandy maintains his interests HOVERCRAFT SERVICE

A LONG-SERVING engineer has retired from Stagecoach – but has no intention of staying NEEDS FRESH IMPETUS away from buses. Sandy Brydon learned his trade during ten years in ‘Roadmap’ required to get transport link up and running the haulage industry before spending four decades in the STAGECOACH has welcomed making the link a reality. outlining how a link could be both of which could provide a bus service, starting as a Shift a new report confirming public UK law firm Dundas and Wilson established between Fife and significant boost to transport links Mechanic. sector funding support could help prepared a 34-page report for the Edinburgh using a 150-passenger and the economy on both sides of the Moving all over Scotland, establish a permanent hovercraft South East of Scotland Transport craft with a crossing time of just 20 Forth. he worked in a range of service across Scotland’s Firth of Partnership (SEStran) on the potential minutes. “As the report makes clear, roles, from Depot Foreman Forth. procurement options for both the The Group offered to invest more European Commission clearance and Depot Engineer to Area The company said the new legal hovercraft link and a separate than £10 million to make the project on these issues can take time. That Engineer and Chief Engineer, advice was “a positive step forward” proposal for a catamaran service. a reality, with limited short-term is why we need to maintain the before his appointment as and called for a “roadmap” to help Stagecoach unveiled a detailed public sector support of around £3.3 momentum behind the hovercraft Engineering Director for maintain the momentum towards business plan in autumn 2007, million to bridge the gap in the first project to meet the aspirations of Stagecoach in Fife and later three years to reach the point where it the communities in Fife and in Stagecoach East Scotland. became commercially viable. Edinburgh. Sandy was a key player in The consultants’ report confirmed “It is crucial we now have improving Stagecoach East that the transport partnership could a roadmap from the Scottish Scotland’s accessible network, provide capital funding support to Government on the hovercraft project and had a leading role in the help set up a commercial hovercraft and clarity on whether it is prepared planning and implementation operation, provided state aid to commit public funding to make a of a recent trial hovercraft clearance was given by the European cross-Forth link a reality.” service between Fife and Commission. Stagecoach announced in February Edinburgh. A Stagecoach Group spokesman that it had been forced to put research In his retirement, Sandy has said: “This is a detailed and and development on the hovercraft taken on the maintenance comprehensive report. It is a positive project on hold until it received clari- of the Stagecoach preserved and welcome step forward and fication over the future public sector fleet at the Lathalmond Bus makes clear there is no legal barrier role and investment, both of which Museum in Fife. to public funding for a permanent are key to taking the project forward. He also spends time cross-Forth hovercraft service. Fife Council has recently pledged to restoring a small fleet of “We have been very encouraged spend £1 million on the infrastructure vintage lorries and sourcing by SEStran’s support for both a works for the hovercraft on the Fife the vehicles donated to charity Hopes remain for the return of the hovercraft service. hovercraft and catamaran service, side of the Forth. by Stagecoach Group Chief Executive Brian Souter. Sunningdale kids have a sensational day Shaggy dog story Cheque out this STAGECOACH North East’s Driver Steve Hamilton helped with a happy ending nice surprise Sunderland depot received an co-ordinate the visit and treated extra-special visit from seven local the children to a drive through the ONE driver and her dog are creating a real buzz in A SURPRISE donation provided children. bus wash, which proved to be the competitive events. the welcome conclusion to The kids from the city’s highlight of the day for the children Stagecoach West driver Hilary Bowden and her dog a highly successful charity Sunningdale School all have who laughed as the water and Buzz are members of the Wye Valley Dog Training campaign run by Portsmouth profound multiple learning colourful oversized sponges and Club which qualified for the 2008 Team Crufts Dog drivers and staff. difficulties and complex medical washers noisily cleaned the bus. Show. The depot spent 15 months needs. Steve said: “It was great to see the The club, alongside two others, made it through raising more than £10,000 for It was hoped the visit would help children enjoying the experience so to the final where it performed to a packed arena of the Portsmouth and Chichester the children to interact as the mix much. some 6000 people, and achieved a fantastic second branch of the Multiple Sclerosis of noises, smells and sights would “Something that we do as part of place. Society through a range of stimulate their senses, enabling our everyday routine really helped Just a week later, Hilary and Buzz were at it again, events, including a bus pull, them to become more aware of the to stimulate the children’s senses performing at the first championship show of the year. social evenings and street environment around them. and it was a great experience for To win, the participants had to complete three collections. They were treated to a tour of them and the team here too.” gruelling rounds, and Buzz beat 32 other dogs to take The Stagecoach Against the depot and met staff in the These special memories have now first place. Multiple Sclerosis (SAMS) engineering department and the been captured in a hand-made story Buzz later qualified for Crufts 2009 and, if successful, campaign started when a former control room before enjoying a trip booklet the children created to show will be crowned Agility Champion – the highest level driver’s wife was diagnosed on one of the buses. their appreciation to depot staff. dogs can achieve. with MS. Driver Mick Crockford, the Deputy Chairman of SAMS, wrote to Stagecoach Group Chief Executive Brian Souter New certificate set to drive standards higher to tell him about the depot’s success. TRAINING and personal The Driver CPC has been designed to undertake 35 hours of training And his response contained a development is an integral part of by the Driving Standards Agency every five years and are entitled to a letter of congratulations – plus a any career and a new compulsory to improve road safety and reduce five-year grace period initially. cheque for £5000! qualification in the transport industry road casualties, while elevating the John Conroy, Managing Director “The generous donation was is set to transform driving for a living. role of drivers and establishing a of Stagecoach North East, said: “The completely unexpected,” said Stagecoach North East is recruiting programme of continued professional certificate will enable us to further Mick. new drivers across each of its six development. support our drivers in their everyday “We were delighted with our depots, not only in response to From September onwards, anyone roles by giving them the tools they original total, raised thanks to continued expansion, but also applying for a Passenger Carrying need to hone their communications the support of Stagecoach staff because of the new Certificate of Vehicle (PCV) licence will also be skills, improve the way they manage and customers in the region, but Professional Competence (CPC) required to hold the Driver CPC, a range of potential situations and The new Certificate of Professional this is the icing on the cake.” the company is introducing in which they can take together. learn about new industry develop- Competence (CPC) will enhance driver September. Existing licence holders will have ments.” training. 12 Summer 08 Brilliant birthday bash Cycle trek brings cheer for Corby bus service to children’s tiny lives A CORBY bus service celebrated a balloons it takes to fill one of special milestone with a street party our buses, a Scottish piper, our AN AMBITIOUS Inspector is Russell has his own difficulties and free travel for its customers. Corbystar mascot and much more.” hitting the road to make a big to overcome before taking on Stagecoach’s Corbystar service The Corbystar buses run difference to little lives. the challenge on July 23. He has was five years old last month and throughout Corby town centre and Russell Minshaw, who’s based two pins inserted into his hips, a birthday party was held at the surrounding estates. All Corby at Stagecoach North West’s West which makes physical activity town’s Willow Place Shopping residents received a birthday card Cumbria Depot, will be cycling difficult. Centre. through the post plus a voucher 130 miles to raise money for the Before the charity ride, he will “The Corbystar bus network has for one day’s free travel on the Tiny Lives charity, which helps be holding a special fundraising become an integral part of the town Corbystar buses. towards the cost of lifesaving night in Maryport. and we wanted to mark its fifth equipment for premature babies. Meanwhile, anyone who birthday with a bit of fun,” said The Corbystar mascot – also known Tiny Lives helped Russell’s would like to donate money Depot Manager John Drew. as Stagecoach East Timetabling and friend’s baby when it was born should visit www.justgiving. “We had street entertainers, a Scheduling Assistant, Aiden Proctor – helps prematurely last year. com/makeamumhappy competition to guess how many the birthday celebrations go with a swing. FREE FARES DAY HELPS BOOST BUS GROWTH

A FREE travel day designed to and punctual and our new celebrate a landmark achievement marketing initiatives have helped by Stagecoach Yorkshire has to communicate the changes and generated more than 20,000 highlight that we are determined additional passenger journeys to give customers the best possible across the region. service.” The company recorded an average The company’s revamp of services 40.4 per cent increase in passenger last May followed a major review numbers across all routes throughout which took into account feedback Alan Kidd, Crew Supervisor at Barnsley, Rotherham, Doncaster and from key stakeholders, including the Stagecoach Metrolink, is kitted out Mexborough in May. Passenger Transport Executives in for a journey on one of the UK’s first The Free Fares Day was launched South and West Yorkshire, customers, water-powered trams. as a thank you to customers for their staff and councillors. loyalty following the company’s The new structure included a extensive service improvements number of new routes, extended Water way a year ago, which have led to 3.2 routes and timetable changes to per cent growth in passengers improve reliability and frequency on to go forward overall and a 5 per cent increase in some services. the number of adult fare-paying Stagecoach Yorkshire has invested MANCHESTER’S Metrolink passengers. in 30 new buses in the last 12 months has become the first UK tram Stagecoach Yorkshire Commercial – 13 in Doncaster, ten at its Shafton system to be powered using Director Rupert Cox said: “There has depot and seven in Barnsley – and water. been a very positive response to all plans to introduce more during the Transport bosses at Greater the service changes we made a year summer. Manchester Passenger Transport ago and this has been reflected in A total of 70 per cent of the fleet Executive (GMPTE) signed a passenger numbers. is low-floor, making it easier for Rupert Cox, Commercial Director for Stagecoach Yorkshire, hailed the Free Fares Day a deal with Scottish and Southern great success. “The network is more reliable passengers to board and alight. Energy to use hydroelectricity to run the service. Metrolink is already one of the most environmentally-friendly Pensioners take Cathedral appeal forms of transport in Greater Manchester as it does not the scenic route is rear-ly special produce air pollution at street level. SENIOR travellers have rated a THE DRIVE to save one of Canterbury’s most Now, the decision to use hydro- Warwickshire bus route as one of the UK’s historic buildings has been given a very visible electricity will also substantially most scenic. boost by Stagecoach in East Kent and Hastings. cut Metrolink’s carbon dioxide Taking advantage of the new government The company has donated the rear of a double- emissions. scheme allowing over-60s to travel free of decker bus to the Save Canterbury Cathedral Philip Purdy, GMPTE’s charge, the National Pensioners Convention Appeal for the whole of 2008. Metrolink Director, said: “About judged Stagecoach’s number 18 route from Stagecoach came up with the idea after some a quarter of the UK’s carbon Stratford-upon-Avon to Royal Leamington staff were taken on an exhilarating roof-top tour emissions come from transport, Spa the 13th most beautiful in the country. of the impressive landmark. and we want to do our bit to Sam Dixon, Operations Manager for Paul Southgate, Managing Director of reduce them. Stagecoach Leamington, said: “We are Stagecoach in East Kent and Hastings, said: “The “Anyone who travels on thrilled. This is a double-decker service so Cathedral looks like a picture postcard – a view I Metrolink instead of using their there are great views from the top deck. know I take for granted. car is already helping to fight “Route 18 travels between Stratford, “But, close up, the poor state of repair of the climate change as trams are Warwick and Leamington, going through roofs and the masonry is very apparent. nearly four times better for the the picturesque village of Wellesbourne and “We are determined to help and remind people Paul Southgate joins local girl Lily Carr and environment. Using hydropower stopping at Charlecote House. just how important it is. The back of the bus Canterbury Cathedral chorister Joel Whitewood – will make them even more “It also travels alongside the river Avon.” is the most visible gift to the appeal we can Radio 2’s Young Chorister of the Year – to show off environmentally-friendly.” provide.” the campaigning bus. Summer 08 13 A £2.25 MILLION vehicle investment is benefiting customers Brand new fleet is ready to roll in Dundee, Perth, Montrose, Arbroath, Forfar and Kirriemuir. Perth and Dundee while the investment would encourage more Eighteen state-of-the-art Enviro remaining vehicles will run people to take the bus, particularly 300 buses were introduced to the primarily on two Stagecoach into Perth and Dundee where local network in April. Strathtay services, Montrose – congestion and parking can be a All are fully wheelchair accessible Arbroath – Dundee - Invergowrie real problem for commuters. and fitted with CCTV for added and Dundee – Forfar/Kirriemuir. “Convincing people to switch passenger safety. Doug Fleming, Managing to the bus, when they can, helps Six of the buses will operate on Director of Stagecoach East to alleviate these problems,” he New buses are boosting public transport in Tayside. the improved service between Scotland, said it was hoped the added.

Station blooms thanks to local ACTIVE APPROACH volunteers GREEN-FINGERED volunteers HELPS TEAM SPIRIT have been hard at work at East Midlands Trains’ station at Spalding. APPRENTICES have been put The team, made up of people through their paces in a number from the South Holland of outdoor adventure activities. Churches Volunteers and the First-year Stagecoach Spalding and Peterborough engineering apprentices attended Transport Users Forum, has an outward bound centre in completed part one of a Appledore, North Devon. The three-phase approach to help event is the fourth in as many the train company revitalise the years and nurtured the engineers’ Victorian station’s appearance. skills in team building, motivation Volunteers spent two months and leadership. clearing two flower beds and Activities included abseiling, planting over 300 plants and team challenges, a team assault shrubs for the Tulip Festival and course and raft building. World Tulip Summit. And, at the end of the week, each Nigel Carlisle, Route Manager apprentice gave a presentation Lincolnshire and Norfolk, said: on what he or she had learned “They have done a great job of and how they could transfer this brightening up the station and knowledge to the workplace. we thank them for all their hard Bob Bootiman, Stagecoach North work. East; Jason Freeman, Stagecoach Energetic engineering apprentices take a break during their outdoor activities week. “At East Midlands Trains, West, and Mark Powell, we are keen to get local Stagecoach Wales, stayed at the Clare Willis, Training Co-ordina- centre team, was impressed by The next apprentice event will be communities involved with their centre during the event and the tor, UK Bus; and Mark Horide, the attitude, enthusiasm and the Apprentice of the Year Awards local railway station and this is a apprentices were also supported Paul Lee and Peter Sheldon, behaviour of the group and the in Manchester on Wednesday, perfect example of communities at various times by Dorothy Engineering Directors, South West, course leader said it was the best September 24, recognising working together to bring about Hermiston, Deputy Training and North West and West respectively. apprentice group he had led for achievement in all areas during improvements.” Development Manager, UK Bus; Everyone, especially the activity many years. the year.

TWENTY young footballers are Robin Hood’s off to sunny Spain, with help from Moss side lads get goal-den opportunity Stagecoach Manchester. Sunday run The Moss Side lads are taking part tional Sport and Leisure. Going for goals: in a soccer tournament in Barcelona, Mark Threapleton, Managing Mark Threapleton, THE ROBIN Hood Line train thanks in part to the bus company’s Director of Stagecoach Manchester, Managing Director service, which runs from £1000 donation to the Hideaway said: “We hope that the project will of Stagecoach Nottingham to Worksop via Youth project, which aims to solve strengthen community cohesion, as Manchester (left), Mansfield, will be running on social conflict between two groups of well as giving these young men hope hands over the Sundays for the first time from youths who live on opposite sides of for the future. donation to Ahmed this December. Stagecoach’s depot on Princess Road. “We wish the team a fantastic Omar, Pete Thomason, Nottinghamshire County The young men, aged between 17 trip to Spain and all the best in the Abdi Shire and Council will be funding the and 21, will battle it out against six tournament. Muhannud Osman service until May 2011. But, if opposing international teams in the “Let’s hope they come back with from the Hideaway the service is as well used as tournament organised by Interna- some silverware!” Youth project. expected, it is hoped that the Department for Transport (DfT) will fund it on a permanent basis. The County Council has led a Getting into the swing of things campaign to encourage the DfT TABLE tennis wizards have the chance of entertainment in line with this year’s to fund the Sunday service and to test their skills against other transport competition theme, the 1960s. has gained massive support with workers early next year. Acts provisionally booked for the event over 10,000 pledges of support The table tennis section of the National include Gerry and the Pacemakers, The from Nottinghamshire and Passenger Transport Sports Association Searchers and Dave Dee, Dozy, Beaky, Derbyshire residents. (NPTSA) is holding its annual Mick and Tich. It is hoped that the Sunday competition at Butlins Holiday Centre at For more information and a booking service will carry an average of Minehead, Somerset, from Friday, January form, contact Ian Woods on 0151 291 1,800 passengers by 2010, which 30 to Monday, February 2, 2009. 5677 or e-mail ianwoods@blueyonder. should confirm the long-term In addition to some frenetic co.uk as soon as possible, as places are DfT funding for the service. Table tennis competitors at 2007’s contest. competition on the tables, there’s plenty limited. 14 Summer 08 Hiking team CHARITY ROUND-UP... CHARITY ROUND-UP... boosts cause A TEAM of four Kettering bus depot Sponsored cycle is elementary for Gillian employees walked six miles to raise money for Sports Relief. AN ENGINEERING clerk with Dave Bamburgh (left) and Eddie Porter Ron Steele, Tina Perridge, Suzanne Stagecoach North East saddled up to of Stagecoach North East at Teesside Wells and Veronica Steele limbered up raise cash for charity. with Anne Cooling of the Butterwick with daily exercises at the bus depot Gillian Watson of Gateshead Hospice. in preparation for the big day. joined ten others from the Derwent Friends, relatives and colleagues Trekkers to cycle 45 miles in aid of Fundraising pledged £150 before the event, and the the Gordon Stokoe Trust. team raised more with collection tins The Trust was founded in in a different on the day. honour of Gordon Stokoe who Team leader Ron Steele said: died suddenly last year from a “We have great team spirit here at brain tumour. Gordon had worked league tirelessly for charities and until his Stagecoach and we all challenged Gillian Watson and her fellow sponsored cyclists celebrate completing their challenge. each other to complete this walk.” untimely death had been working A FOOTBALL-related fundraiser Ron was also going in at the deep to help poverty stricken families in scored a major donation for a end for another charity recently when Tanzania. throughout Tanzania. the depot supported me by making North East hospice. he took part in a 5km swimathon at His partner Margaret set up the Complete with an extra boost from donations and encouraging me, Staff at Stagecoach North his local swimming pool and raised trust in his memory and the money Stagecoach, the sponsored cycle and it was great for the company to East’s Teesside depot pitched £200 for Marie Curie Cancer Care. raised by the charity bike ride will be raised £1000 in total. match the funds raised too as it has in with £750 during a raffle for Keen to encourage colleagues to used to aid education programmes Gillian said: “All my colleagues at made it all the more worthwhile.” tickets to see Middlesbrough FC embrace a healthy lifestyle, Ron play at the Riverside Stadium. created an information board in A STAGECOACH bus made a special The money went to the the depot carrying key messages Children to benefit visit to Bedford Hospital to drop Butterwick Hospice, which about diet. He has also arranged off a £500 cheque for the Riverbank received another £9000 earlier corporate membership for Stagecoach children’s ward. in the year thanks to Christmas employees at a local fitness club and from Bedford bonanza The money was raised by staff at fundraising at Teesside. is planning ‘eat healthy’ weeks in the Stagecoach in Bedford who took part John Conroy, Managing depot canteen. in fundraising events throughout the Director at Stagecoach North year, including Christmas events and East, said: “We were happy to raffles. support the initiative devised by Charity climb Delighted Ward Sister Sue Llewellyn the Operations Manager Eddie said: “Donations like this really do Porter at the depot. summit special make a difference to the children “The money raised is staying on the ward, as we can testament to the commitment INVERNESS driver Alex Mackenzie purchase extra equipment which can of all the staff in Teesside to has scaled the heights to raise cash for a help to make their stay less traumatis- support such a worthy cause. We local charity. ing. are very proud of the continued Alex conquered Africa’s highest peak “We would like to use this money to efforts of all involved to help the Kilimanjaro and raised £7,700 for the upgrade our treatment room, as this Hospice.” Highland Hospice. can often be a frightening place for The depot will continue to Alex thanked the Stagecoach Group a child. We can decorate it in such a raise money for the Butterwick Charitable Committee, the Gloag Driver Vince Malandra and Assistant Operations Manager Dave Davis present way as to provide distractions for the Hospice throughout the year Foundation and his colleagues for all their cheque to the staff of Bedford Hospital’s children’s ward. children during treatment procedures.” through a series of social events donations. and sponsored activities. Loyal staff recognised at awards ceremony

BUS driver Roger Thanner was long service awards and a bouquet and congratulations to all our staff recognised for his 20 years of of flowers for their guests at the who achieved their long service service by Stagecoach Manchester dinner. award for their commitment to the at a recent awards presenta- Each of the loyal workers had company. We are very proud to have tion held at the city’s Radisson already received a high-quality gift so many loyal and long-serving staff. Edwardian hotel. to mark the actual anniversary “Their dedication to the job has A total of 42 Stagecoach staff, who of their employment with the helped establish and maintain our collectively have over 1,000 years company. good name in the region. of service to the company, received Mark Threapleton, Managing “Everyone at the awards had at Director of Stagecoach Manchester, least 20 years’ service and five were Award-winners at Manchester’s long service commented: “I am delighted to receiving 40-year awards, which is awards ceremony. express my genuine appreciation no mean feat in any job.” Celebrating nearly 400 years of service

STAGECOACH North West Munn (Carlisle Coach Painter) – – 21 years; Paul Lee (North West paid tribute to 15 long–serving 24 years’ service; Richard Elliott Engineering Director). employees and retirees at a (Carlisle Driver) – 30 years; Front (from left): John Fleming special evening in Penrith. Stephen Todd (Kendal Driver) (Carlisle Driver, retired) – 38 Workers from Barrow, Carlisle, – 20 years; Colin Nicholson years; Harry Williams (Head Fleetwood, Kendal, Morecambe, (Marketing Manager) – 20 years; Office Service Quality Inspector) Preston, West Cumbria and Head Ismail Dala (Preston Driver) – 20 – 35 years; Stephen Houghton Office were all thanked for their years; Robert Edwards (Preston (Morecambe Inspector) – 20 loyal service over a combined Driver) – 24 years; Michael years; James Melling (Preston total of 384 years. Johnston (West Cumbria Driver) Driver) – 35 years; Alfred Gee Pictured (rear, from left) are: – 20 years; Dennis Gainford (West (Fleetwood Driver) – 30 years; Christopher Bowles, North West Cumbria Driver) – 21 years; Colin Johnstone – (West Cumbria Long-serving Stagecoach North West employees were honoured at an evening event Managing Director; Anthony David Lloyd (Barrow Inspector) Driver, retired) – 26 years. in Penrith. Summer 08 15 AIMING FOR TREBLE TOP THIS year’s National Transport Awards New Customers’ category at the 2007 could hold yet more success for UK Bus Awards. Stagecoach, which has been shortlisted The taxi smartcard system was for three top honours. developed by Stagecoach for over-60s Two of Stagecoach’s Scottish bus who qualify for concessionary travel. companies – Fife and Inverness – are in First used by Dumfries and Galloway the running for the Chris Moyes Award Council, it incorporates on-board for Public Transport Operator of the electronic taxi terminals that read per- Year. sonalised travel cards issued to eligible The company’s award-winning ‘Where users on behalf of the council. you want to be’ telemarketing campaign Smartcards are issued with an agreed has been shortlisted by the judges in concessionary value and electronic the Travel Information and Marketing information from the terminals is category. downloaded for reimbursement to taxi And a hi-tech taxi smartcard system operators and paid directly into their – developed by Stagecoach Group bank accounts. subsidiary Concessionary Solutions The system saves local authorities Ltd and deployed in partnership with thousands of pounds a year in admin- Dumfries and Galloway Council – is up istration costs and unspent money is for Most Innovative Transport Project. returned to the council at the end of “We are continuing to lead the way Fife’s Ferrytoll park and ride is just one of the exciting activities which have put Stagecoach in line for the financial year. in delivering greener, smarter travel National Transport Awards. The 2008 National Transport and I am delighted that our companies Awards, organised in association and our people have been recognised partnership schemes with local Stagecoach’s innovative ‘Where with Transport Times, were due to be for their innovation and service,” said authorities and made a multi-million- You want to be’ campaign, which held at the Grosvenor House Hotel Stagecoach Group Chief Executive Brian pound investment in new coaches for its uses industry-leading telemarketing in London on July 15. The awards Souter. express network. techniques, has attracted millions of new recognise transport professionals “Our success is also down to our strong Passengers using Stagecoach services bus passengers across the UK and won and providers who have made a real partnerships with our stakeholders. We in Inverness travel on some of the most the Department for Transport’s ‘Winning difference to the UK transport system. will continue to work hard to make our modern buses in Scotland and 95% of services even better in the future to get the fleet is wheelchair accessible. more people in Britain back on board Stagecoach has significantly increased public transport.” passenger volumes through a number of PICTURE OF THE SEASON Stagecoach in Fife carries more than Bus Route Development Grant schemes 30 million passengers a year and has in partnership with Highland Council This edition’s winning undertaken a number of successful and the Scottish Government. Picture of the Season was initiatives that have attracted new Customer satisfaction rates are as high taken by Gavin Francis, customers to public transport, including as 95% and the company has also cut its who is based at Oxford the Ferrytoll park and ride operation, carbon emissions through the installa- Depot. It shows an Oxford and the trial of a cross-Forth hovercraft. tion of a hi-tech energy management Tube vehicle making its It has also been involved in bus system. way through heavy snowfall. Congratulations to Gavin, who will shortly receive If you’d like to contribute to On Stage, please take note of these important deadlines: his prize of £50 of M&S

vouchers. EDITION COPY TO BE SUBMITTED BY ON STAGE PUBLISHED If you think you have a Autumn 08 First week, September 08 First week, October 08 picture that captures one Winter 08/09 First week, December 08 First week, January 09 of the four seasons, please Spring 09 First week, March 09 First week, April 09 send your images to the Summer 09 First week, June 09 First week, July 09 Editor at the address below.

CONTACTS

Editor: Steven Stewart, On Stage, Stagecoach Group, STAGECOACH SOUTH Helen Martin 01243 536161 10 Dunkeld Road, Perth PH1 5TW. STAGECOACH SOUTH WEST Janet Wafer 01392 889271 Tel: +44 (0)1738 442111, Fax: +44 (0)1738 443076 STAGECOACH YORKSHIRE Hannah Thompson 01226 202555 WWW.STAGECOACHGROUP.COM NATIONAL TRANSPORT TOKENS Sajda Khan 01254 680180 If you have a story for On Stage, please get in touch with your local contact below: UK RAIL SOUTH WEST TRAINS Lisa Basham 0207 620 5892 Stagecoach Group Steven Stewart 01738 642040 ISLAND LINE Andy Naylor 01983 862492 EAST MIDLAND TRAINS Anna Richardson 01332 262010 UK BUS STAGECOACH SUPERTRAM Julia Shaw 0114 2759888 STAGECOACH EAST SCOTLAND Sarah Anderson 01383 516455 STAGECOACH METROLINK Cheryl Hubbard 0161 2058665 STAGECOACH WEST SCOTLAND Allan Henry 01292 613515 STAGECOACH NORTH EAST Jodine Milne 0191 566 0236 NORTH AMERICA STAGECOACH NORTH WEST Colin Nicholson 01772 255752 COACH USA Dale Moser 001 201 225 7575 STAGECOACH MANCHESTER Karen Coventry 0161 276 2727 COACH CANADA Jim Devlin 001 705 748 1170 STAGECOACH MERSEYSIDE Clare Tresnan 07711 950 019 STAGECOACH EAST MIDLANDS Louise Wright 01522 522255 On Stage is published four times a year. Advertising connected directly or STAGECOACH OXFORDSHIRE Chris Child 01865 405511 indirectly with Stagecoach is accepted. Charitable adverts will be included without charge, otherwise rates on request. STAGECOACH IN WARWICKSHIRE Adam Rideout 01604 662283 On Stage is distributed free to Stagecoach staff. Public subscriptions STAGECOACH EAST Adam Rideout 01604 662283 are available at £12 for one year or £20 for two years. Cheque payable STAGECOACH CAMBRIDGESHIRE Ed Cameron 01223 423578 to Stagecoach Group plc at the editorial address. The Editor is unable STAGECOACH WEST Nathan Williams 07753 775 193 to enter into individual correspondence concerning the affairs of The STAGECOACH WALES Nathan Williams 07753 775 193 Stagecoach Group. STAGECOACH SOUTH EAST Helen Martin 01243 536161 DESIGNED BY THE BIG PARTNERSHIP GROUP LIMITED, SCOTLAND.

16 Summer 08