Airport Guide
Gute Reise! We make it happen
1 2 Good to Know 4–16
Check-in, Luggage, Controls 6–7 Airlines from A to Z 8–11 Transfers Made Easy 12–16
Shop & Enjoy 18–35
Duty Free 20–21 Shopping 22–29 VAT Refunds 30–31 Online Shopping 32–33 Frankfurt Airport Rewards 34–35
Services from A to Z 36–50 Information Tools & Services 52
Things to Do 54–55
Lounges 56–57
Traveling with Children 58–59
Index and Useful Phone Numbers 60–61
Terminal Map 62–63
Download now: the free Frankfurt Airport app for iPhone and Android. See page 52 for more information.
3 4 Good to Know Let us guide you
Everything you need to know for an effortless arrival and departure
Check-in, Luggage, Controls 6–7 Airlines from A to Z 8–11
Transfers 12–16
5 Relaxed Check-in
Send your bags safely on their way
Check-in
Please have your flight documents, ID or passport and visa (if required) ready. Several airlines also offer online check-in services or quick check-in machines. We recommend that you arrive at the airport about three hours ahead of time. Detailed arriving information is available at www.frankfurt- airport.com/en.
Tip: Evening-Before Check-in Please consult the table on pages 8-11 to see whether your airline offers this service.
Luggage Regulations and Controls
Prior to departure, you, your checked bags and carry-on items are screened for prohibited objects. The luggage will be screened under guard of employees of the Federal Police in the absence of the passenger. If dangerous goods such as lighters, power banks or e-cigarettes are found, those will have to be removed from the luggage. You can view the list of prohibited items at www.frankfurt-airport.com/en. It may occasionally be necessary to open a bag without you being present. Lock them in the usual way, but please do not use any padlocks.
Dangerous Goods A list of items, which are permitted and prohibited to be packed into the checked luggage and carried into the aircraft cabin, is provided at frankfurt-airport.com/en.
Baggage Carts
Luggage carts are available at 96 dispensers around the airport at a cost of €1.00, which can be paid by credit or debit card. After the payment you can take your luggage cart.
6 Relaxed Check-in Good to Know. Check-in, Luggage, Controls
Baggage Storage
If required, you can temporarily leave items of any kind at one of our luggage storage facilities. You can leave documents at the luggage storage facility in Terminal 1, Concourse B on the Arrivals level, exclusively. Please note that a fee is charged for this service.
- Terminal 1, between Concourses B and C, Level 2 (Departures) Open daily from 6 a.m. to 10 p.m., phone +49 69 690 73277 - Terminal 1, Concourse B, Level 1 (Arrivals) Open daily 24/7 hours, phone +49 69 690 70786 - Terminal 2, Concourse D, Level 2 (Arrivals) Open daily from 6 a.m. to 10 p.m., phone +49 69 690 72860
Baggage wrapping
You can have your bags wrapped in special plastic to protect them. This service is available at all baggage storage facilities and at mobile units in Terminal 1, Concourse B and Terminal 2, Concourse D near the check-in counters. For more information and prices for our luggage shrink wrapping and storage services, go to www.frankfurt-airport.com/en.
Automated ,,easyPass‘‘ – Border Checks
Hold your passport against the scanner. Step forward. Look at the screen. Finished! Passengers with a biometric passport (e-passport) or German ID card can use the automated EasyPASS border check system with automatic facial recognition at many check- points in both Frankfurt Airport Terminals. This time-saving service is free of charge and requires no pre-registration.
Relaxed Check-in 7 Airlines from A to Z
Well, there are more than 100 airlines operating at Frankfurt Airport. The following alphabetical list will help you find your airline’s check-in counters. For up-to-the-minute information, please visit www.frankfurt-airport.com/en.
Con- Airline Code Terminal Counters Counters/ course Adria 51–461 JP A LH 11-16, 7-21h A Airways LH Aegean A3 B 660–665 Airlines Aer Lingus EI E 904–905
Aeroflot SU D 806–810
Air Algérie AH E 952–954 Air Arabia 3O D 897–899 Maroc Air Astana KC C 769–772 (TSE) Air Astana KC C 797–798 (GUW/URA) Air Cairo SM D 855–857
Air Canada AC B 674–677
Air China CA B 516–524
Air Dolomiti EN A 51–461 LH 11-16, 7-21h
Air Europa UX E 912–914
Air France AF D 801–805 •
Air India AI B 501–505 FRA 17-20, 7-21h
Air Malta KM C 733–736
Air Moldova MLD E 902–903
Air Namibia SW E 917–920
Air Serbia JU E 950–951
airBaltic BT D 886–887
Alitalia AZ C 720–722 American AA E 955–968 Airlines ANA NH B 678–681 Asiana OZ C 708–718 FRA 17-20, 7-21h Airlines
8 Airlines from A to Z Good to Know. Airlines from A to Z
Con- Airline Code Terminal Counters Counters/ course Austrian 51–461 OS A • LH 11-16, 7-21h A Airlines LH Azores Airlines S4 E 911-913 FRA 17-20, 7-21h B Belavia B2 D 819–820 FRA 17-20, 7-21h 51–461 bmi regional BM A LH 11-16, 7-21h LH British BA E 907–910 Airways Bulgaria Air FB C 701–702
C Cathay Pacific CX E 915–920
China Airlines CI D 813–820 FRA 17-20, 7-21h China Eastern MU D 851–857 Airlines China Southern CZ D 815–820 Airlines COBALT CO E 912–914
Condor DE C 752–789 • Corendon CND E 952–954 Dutch Airlines Croatia 51–461 OU A • LH 11-16, 7-21h Airlines LH CSA Czech OK D 858 Airlines D Delta DL D 841–853
E easyJet EZY C 704–705 51–461 Egypt Air MS A LH 11-16, 7-21h LH El AL LY C 791–795
Ellinair EL B 542–544
Emirates EK E 992–999 FRA 17-20, 7-21h Ethiopian ET B 510–514 Airlines Etihad EY B 543–548 Airways Eurowings EW B 476–479
Airlines from A to Z 9 Con- Airline Code Terminal Counters Counters/ course
F Finnair AY E 980–982
FlyEgypt FEG D 883–885 Freebird FHY E changing Airlines G Gulf Air GF D 883–885 FRA 17-20, 7-21h
I Iberia IB E 901–903
Icelandair FI E 956–958
IranAir IR C 706–710
Iraqi Airways IA E 962–964 JAL Japan J JL D 816–820 Airlines KLM Royal K KL D 801–805 Dutch Airlines Korean Air KE D 841–847 FRA 17-20, 7-21h Kuwait KU D 895–899 FRA 17-20, 7-21h Airways LATAM L LA C 762–766 Airlines LATAM JJ C 762–766 Airlines Laudamotion OE B 507–509 LOT Polish 51–461 LO A LH 11-16, 7-21h Airlines LH Lufthansa LH A 51–461 • LH 11-16, 7-21h
Lufthansa LH B 51–461 • LH 11-16, 7-21h MEA Middle ME B 510–515 FRA 17-20, 7-21h M East Airlines MIAT Mon OM D 811–814 LH 11-16, 7-21h golian Airline Montenegro YM D 884–885 Airlines Nesma N NMA D 889–891 Airlines Nouvelair LBT D 889–890
O Oman Air WY C 746–750 FRA 17-20, 7-21h
Onur Air 8Q changing FRA 17-20, 7-21h
P Pegas Fly IK D 816–817 Pegasus PC E 966–968 Airlines Q Qatar Airways QR C 734–741 FRA 17-20, 7-21h Royal Air R AT D 812–814 FRA 17-20, 7-21h Maroc Royal Jordan- RJ E 986–988 ian Airlines Ryanair FR E 941–950
10 Airlines from A to Z Good to Know. Airlines from A to Z
Con- Airline Code Terminal Counters Counters/ course S7 Airlines/ GH E 945–947 S Globus SAS Scandina- 51–461 SK A LH 11-16, 7-21h vian Airlines LH Saudia SV D 847–850 Singapore SQ C 713–719 • FRA 17-20, 7-21h Airlines Small Planet 5P D 892–894 Airlines Somon Air SZ D 852–853 South African 659, SA B Airways 672–675 SunExpress XQ E changing SunExpress XG E changing Deutschland 51-461 SWISS LX A • LH 11-16, 7-21h LH Tailwind TWI D 886–887 T Airlines TAP Air TP B 682–684 FRA 17-20, 7-21h Portugal TAROM RO D 880–881 Thai Airways TG C 743–750 FRA 17-20, 7-21h International TUIfly X3 D 861–868
Tunisair TU B 537–539 Turkish TK B 664–671 Airlines Turkmenistan TUA D 883–885 Airlines U UIA Ukraine International PS D 841–843 Airlines United UA B 501–506 Airlines Ural Airlines SVR D 852–856 Uzbekistan HY D 897–899 Airways Vietnam V VN D 886–895 FRA 17-20, 7-21h Airlines W Wizz Air WZZ E 904–905
WOW Air WW E 986–988
Evening-Before Check-in Please contact your airline to find out when the check-in counters are open, whether there are any additional charges, and whether your fellow travelers need to be present for evening-before check-in.
Check-in at the AiRail Terminal Those arriving by train can use the convenient check-in facility at the AiRail terminal located at the long-distance station.
FRA = FRA counters LH = Lufthansa counters = Time (e.g. 7-22h), h = time on 24-hour clock
Airlines from A to Z 11 12 Relaxed Check-In 12 I fly via Frankfurt because transfers are so easy there.
Everything you need to know for catching your onward flight quickly and safely
Relaxed Check-In 13 Transfers Made Easy
How to catch your connecting flight at Frankfurt Airport - quickly and conveniently
Do you already have a boarding pass for your connecting flight?
Yes. Please double-check the No. Within the transit zone, gate indicated on it. Current please go to the transfer information on your flight is counter of the airline shown on the monitors. If operating your flight or no gate has been assigned straight to the departure yet, head for the indicated gate, or ask at an information Concourse (A, B, C, etc.). counter. You should obtain your boarding pass from your airline‘s check-in counter before passing through security.
Finding your way around
Blue signs: You’ll find Concourses A, B, C and Z in Terminal and Concourses D and E in Terminal .
Grey signs: These show the way to passenger services.
14 Transfers Made Easy Transfers Made Easy
Should I allow extra time for passport and security controls?
In most cases, you‘ll have to pass through security and passport controls when transferring planes. Please allow enough time for these. If you are in a hurry to catch your connecting flight, you can save time by using one of the “Fast Lanes” at security checkpoints. Monitors list the entitled flights for which passengers may use a “Fast Lane”.
Please observe the restrictions on carrying liquids, e-cigarettes and powerbanks in your hand luggage.
Do you need assistance? g Information kiosks: Scan your boarding pass, and all the information relevant to your flight will be displayed (including terminal maps, shops, restaurants and lounges) in eight different languages. g Service Points: Our multilingual service staff will be happy to help you (see terminal maps for locations p. 62-63). g Mobile Service Guides can be identified by their red uniforms. g Frankfurt Airport App: Available for iOS & Android.
Transfers Made Easy 15 Please also listen out for the PA announcements and be aware of the local time in Frankfurt. Please make sure to be at your departure gate before the boarding starts. The end of the boarding time does not corres- pond with the departure time. Consult your boarding pass to see when that would be. Please note that gates may change at short notice, so keep checking the information boards and monitors.
How can I easily cover large distances at the airport? g Moving walkways: Take advantage of our many moving walkways throughout the airport. g SkyLine train: If you need to transfer between Concourses A, B, C or Z (in Terminal 1) and Concourses D or E (in Terminal 2), follow the signs to the SkyLine (it runs every 2 to 3 minutes).
What about my luggage?
In most cases, your checked luggage will be automati- cally forwarded to your final destination. If not, you must collect it at the baggage claim and then recheck it. Guests who are continuing their journeys by a Deutsche Bahn train under a Lufthansa flight number can pick up their bags at the baggage claim in the AiRail Terminal near the long-distance train station.
16 Transfers Made Easy FRANKFURT CARD 2 Einzelkarte 018 Individual Ticket /19 1 Tag/1 FRANKFURT 9 Day 018/1 CARD 2 Einzelkarte icket 10,50 Individual T 2 Tage/2 Days © #visitfrankfurt, Holger Ullmann 15,50 Discover. Discounts. Delights. Free travel on Frankfurt’s public transport system incl. Frankfurt Airport. Up to 50 % off at selected cultural and recreational institutions, restaurants and retail outlets.
n Single ticket 1 day 10.50 E/2 days 15.50 E
n E E persons
Group ticket* 1 day 22.00 /2 days 32.00 *max. of 5
Tickets available at Frankfurt Airport: n Service Points in Terminal 1 and 2 n Welcome Centre, Hotels and Tours (Terminal 1)
Print@home: www.frankfurt-tourismus.de Further information: & +49 (0) 69/21 23 88 00
#visitfrankfurt 17
Anz_Airport Guide 2018 engl.indd 1 15.05.18 09:24 18 Shop & Enjoy
We guarantee a pleasant stay
Fun, refreshments and shopping during layovers
Duty Free 20–21 Shopping 22–29 VAT Refunds 30–31 Online Shopping 32–33 Frankfurt Airport Rewards 34–35
19 Borderless Shopping
At Frankfurt Airport, all passengers with a valid boarding pass can purchase a wide variety of attractively priced merchan- dise in the Duty Free and Travel Value stores. Shop, save and enjoy!
Good Things Can Be This Affordable!
The products sold in the Duty Free & Travel Value shops cost up to 30% less than domestic prices! Special offers, which change monthly, allow you to save more.
Discover products that are only available in the Heinemann Duty Free & Travel Value shops! Limited editions, special sizes and products with a particular history: treat yourself with items that no one else has.
You can also make a reservation on your favorite products in advance and then pick them up on your way to the departure gate. If you live in Germany, you can even have them shipped to your home. For more information, turn to page 32 or visit shop.frankfurt-airport.com/en/duty-free.
All merchandise naturally complies with the applicable security regulations. Sales staff seal your liquid products in special plastic bags that you must not open until you reach your final destination. The customs restrictions remain completly valid.
20 Borderless Shopping Shop & Enjoy. Duty Free
Perfumes & Cosmetics If you’re looking for a new scent or suitable bodycare product, you’re guaranteed to strike gold here. All the major brands are available, and you can try them out on the spot. Special sizes – such as 200 ml bottles and special travel and gift sets which are only available at the airport – ensure excellent value for money.
Tobacco & Spirits Connoisseurs will be in their element here. One-liter bottles of liquor and special editions that aren’t available outside the airport are coveted collector’s items. The diverse product range is completed with fine wines, exquisite cognacs and smoky whiskeys, some of which can be sampled, and handmade cigars from around the world.
Sweets and Fine Foods Chocolate bars, pralines or gummy bears: where sweets are concerned, there‘s something for every taste. And products from the range of fine foods are also excellently suited for taking home to your loved ones. The popular and greatly apprecia- ted gift ideas include original Black Forest ham, white sausages, spices and tea.
21 Endless Shopping
From must-have accessories and elegant top-brand fashions, to a fascinating read during the flight – at Frankfurt Airport, you‘re sure to find what you‘re looking for. Trendsetters, fashionistas and and world travelers stock up on the latest inspirations here, 365 days a year.
Shopping
Terminal/ Store Products concourse or pier
Airport Boutique Airport Boutique T1/C I5
Unique designer fashions from Bailly Diehl T1/B J4 insider labels. Fashions for men, women and Benetton T1/B K7 children from this Italian cult brand. Healthy and stylish: shoe fashions Birkenstock T1/B K4 for the whole family. Timelessly elegant men‘s apparel Boggi Milano T1/A M5 from Milan, the fashion capital. Subtle luxury: leather goods and Bottega Veneta T1/Z accessories. Bags, leather articles and BREE T1/B J5 accessories made in Germany Stylish British fashions for him T1/B J2 Burberry and her. T2/E D2 International designer fashions Burresi T1/B K4 and stylish shoes. Elegant designer bags and Burresi Accessori T1/B K4 exquisite accessories. Exclusive jewelry and watch T1/B Bvlgari collections, perfumes and D2 T2/E accessories.
22 Endless Shopping Shop & Enjoy: Shopping
Terminal/ Store Products concourse or pier T1/B J3 High-quality digital technology CAPI T1/B L2 for use at home and on the road. T2/D D2 T1/B L2 Caviar House & Enjoyment to go, from T1/A M2 Prunier champagne to caviar. T2/D D2 O5 T1/A N4 Jewelry, watches and service in T1/B M4 Christ brilliant quality. T1/B K2 T2/E J4 D2 The highest levels of bag making Coccinelle T1/B K4 art and creativity. discover Typical German souvenirs and T1/B L2 GERMANY gifts. T1/Z M2 T1/A P5 T1/A N3 T1/A N3 T1/A N4 T1/B J2 Perfumes, cosmetics, liquors, T1/B K2 tobacco products, sweets and T1/B K4 Duty Free & Travel luxury accessories at outstanding T1/B K2 Value shops Duty Free and Travel Value T1/C I5 prices. T1/C T1/Z P4 T1/Z M2 T1/Z M3 T2/E D1 T2/E D3 Dry cleaning, shoe repairs and Euroclean T1/C I8 more. A huge variety of toys and games Faix Toys T1/A L7 that make perfect gifts. High-quality stockings, pantyhose Falke T1/A L5 and bodywear in the FALKE style. Salavatore Superior Italian shoe fashions, T1/B D2 Ferragamo leatherware and accessories. T2/E
COMING Fine regional and international Finefood T1/Z SOON foods to go. Bouquets, cut flowers, plants and Flowerterminal T1/B K6 decorations. Electronics for photographs, T1/A L5 Fotec Electronics communication and personal T1/B K4 care. T1/C J5
High-quality casual clothing and T1/A GANT N4 sportswear for him and her. T1/A
In the passenger lounge behind boarding T1 Terminal 1 pass control T2 Terminal 2 In the publicly accessible (pre-security) area Map location
Endless Shopping 23 Terminal/ Store Products concourse or pier Shoes, apparel and accessories GEOX T1/A L4 for any weather. A loving selection of original T1/B K5 Germany & More German souvenirs. T1/Z P4 Souvenirs from beer steins to Gifts+++ T2/D E2 cuckoo clocks and accessories. Italian designer fashions and COMING Gucci T1/Z N3 SOON accessories. Leatherware, accessories and T1/B I2 Hermès perfumes from this French luxury T1/Z M3 label. T1/A O3 T1/A P5 T1/B I2 Travel articles, sandwiches, T1/B K2 Hub Convenience salads, snacks, periodicals and T1/C much more. T1/Z O4 T1/Z N1 T2/E D3 Synonymous with style and T1/B K5 Hugo Boss quality, in T2 for gentlemen only. T2/E C2 Lingerie, swimwear and Hunkemöller T1/B K8 accessories for today‘s women. Magazines, newspapers, books, T1/A L5 ImPressed beverages and snacks. T1/B L2 High-quality outdoor clothing Jack Wolfskin T1/A L5 for all ages. Competence in cosmetics and KIKO T1/B K4 bodycare – from KIKO. Shoes, leather products and Lloyd T1/A M4 accessories for him and her. Luxury from Spain: exquisite LOEWE bags, leatherware and T1/B K3 accessories. Luxurious leatherware, bags and T1/A Longchamp N5 accessories. T2/D Travel articles and lifestyle Lufthansa T1/A N5 products plus the Miles&More WorldShop T1/B K5 range. Clothing, shoes and accessories Marc O’Polo T1/B K4 for fashion buffs. Fashions and more for every Massimo Dutti T1/A N5 occasion and season. Bags, backpacks and small MCM T1/B K3 leather articles in superb quality. Writing utensils, jewelry and T1/B L3 Montblanc watches – timelessly beautiful. T2/E C2
24 Endless Shopping Shop & Enjoy: Shopping
Terminal/ Store Products concourse or pier Casual and business fashions for More & more T1/B J5 ambitious women. Cell phone services and T1/B K6 O2 smartphone accessories. T1/C I8
Olymp High-quality shirts for him. T1/A Innovations and classics from this Omega T1/B L3 famous watchmaker. Pfendt Airport Brand-name eyeglasses, sunglasses T1/B J5 Optic and contact lenses from the pro. Choice fashions and playthings Pfüller T1/B K4 for children of all ages. T1/A N3 T1/A N5 Consumer electronics, T1/A P5 Photair accessories and games from T1/Z N1 major brands. T1/Z M3 T1/Z P4 T1/A O3 Classics: bags, leatherware T1/B K8 Picard and accessories from a famous T1/B L2 German brand founded in 1928. T1/Z O4 Italian fashion design and PINKO T1/A L5 accessories. For bookworms: the best Pocket Shop selection of books + personal T1/Z M3 service and advice. Striking: exclusive technology T1/A N5 Porsche Design products and lifestyle accessories. T1/B K4
T1/A N3 T1/A N5 T1/A L6 T1/A M4 T1/B K4 T1/B J4 A huge selection of magazines, T1/B J5 Relay newspapers and travel T1/B J6 accessories. T1/B K8 T1/B J3 T1/C T1/Z M2 T2/D D4 T2/D E2
Rolex Uncompromising luxury: ROLEX. T2/E D2
Suitcases, leather items and Samsonite T1/A L5 practical travel accessories. Outlet Designer sunglasses at Sunglasses Outlet T1/A factory outlet prices.
In the passenger lounge behind boarding T1 Terminal 1 pass control T2 Terminal 2 In the publicly accessible (pre-security) area Map location
Endless Shopping 25 Terminal/ Store Products concourse or pier T1/A M4 Sunglasses by Designer sunglasses in every style T1/B K3 Pfendt and for every taste. T2/E D2 Jewelry, watches and crystals in T1/B K5 Swarovski the refined Swarovski style. T1/B J3 Tegut The premium supermarket at T1/C J8 Supermarket Frankfurt Airport. Top-quality suitcases, leatherware T1/Z M2 The Collection and accessories from many T1/A P5 leading international brands. T2/E Jewelry, watches and gifts: trendy T1/A N4 Thomas Sabo and stylish. T1/B K4 A great selection for game and Toys On Air T1/C J5 toy lovers of all ages. T1/B A selection of high-quality L6 Tripidi T1/Z German household products. M3 T2/D Elegant luggage and practical T1/A TUMI N5 travel accessories. T2/D Exclusive leather goods and Valentino T1/Z N3 accessories Lovely shirts, blouses and much Van Laack T1/A M5 more for her and him. In a class of their own: Versace T1/B J2 accessories from Versace. Victoria‘s Secret A seductive range of accessories, Beauty & cosmetics, perfumes and selected T1/B J5 Accessoires panties. T1/B L5 A multimedia store offering Virgin T1/B J3 books, DVDs, music and more. T2/E C3 Elegant watches and jewelry from premium brands including Wempe T1/Z M2 Rolex, Longines, Tissot, Cartier and Glashütte. Fine pantyhose and exclusive Wolford T1/A N4 lingerie.
26 Endless Shopping Shop & Enjoy: Eating & Drinking
Eating & Drinking
Terminal/ Restaurant Dining options concourse or pier
Amò Italian food and specialty coffees. T2/D D3
Traditional German dishes and Anton & Anni T1/Z snacks in a Bavarian ambiance.
Asia Snack Box Stir-fry dishes, curries and soups. T2/E China Town-style slow cooking: Asia Streetcooking T1/B K6 fresh and delicious. Freshly baked snacks, hot and backWerk cold beverages, various vegan T1/C options Pasta, Pizza, Burger, fresh Bistrot Airport salads and a large selection of T1/B K4 Frankfurt beverages. Tentatively scheduled to open in September 2017.
Burger King Grilled burgers, fast and tasty. T2/D E2 Neapolitan-style specialty Caffè Kimbo T1/A L6 coffees.
Ciao Italia Pizza, pasta and la dolce vita. T1/A The best of Southeast Asian Coa T1/A N4 cuisine. Specialty coffees and generously T1/C J5 Coffee Fellows filled bagels. T1/Z N2 Exquisite sushi, fresh stir-fry Cosi Asiate T1/B K2 dishes and exotic curries. Restaurant with an open kitchen Deli Bros. T1/B I3 and specialty foods shop. Giant soft pretzels fresh from the Ditsch T1/B oven, pizza snacks and bread rolls.
Crossover cuisine and excellent Food Society T2/D E2 service.
Snacks and drinks for a satisfying, Goethe Bar enjoyable experience with a T1/B K3 fantastic view. Food and drinks from all over the Goodman and N3 world, with a direct view of the T1/A Filipo K4 runway. See and be seen over snacks and Hausbar T1/A N4 drinks. Hearty home-style cooking in the Hausmann’s T1/A N4 middle of the airport.
In the passenger lounge behind boarding T1 Terminal 1 pass control T2 Terminal 2 In the publicly accessible (pre-security) area Map location
Eating & Drinking 27 Terminal/ Restaurant Dining options concourse or pier
Heberer´s Freshly baked snacks and pastries T1/A N4 Traditional Bakery served with coffee. T1/Z M2
From fried sausage to Hermann‘s frankfurters: hearty taste treats T1/A that satisfy. Pizza, antipasti, Italian dolci and Italissimo T1/A N3 food souvenirs. An elegant restaurant and bistro, Käfer’s T1/B J4 a true airport classic. T1/B Kamps Bread rolls and pastries. T2/E J6 T2/D Kentucky Fried Chicken snacks prepared fresh on T1/A L8 Chicken the premises. German and international Kuffler & Bucher cuisine, with a magnificent view T1/B J2 of the runway. Delicious croissants and freshly COMING Le Crobag T1/B SOON made baguettes Italian „Dolce Vita“ in the Middle Lucalino T1/A L5 of the Bustling Airport. Authentic Italian cooking in a Lucullus Nero feel-good ambience with a view T1/Z N2 of the runway.
Ludwigs Traditional German cuisine. T2/E D1
T1/A L7 Specialty coffees plus tasty cakes, T1/B K2 McCafé pastries and snacks. T1/Z P4 T2/E D1
T1/A L7 Burgers, wraps, fresh salads and T1/B K2 McDonald’s more. T1/Z P4 T2/D D1 T1/A N4 Specialty foods, sandwiches Meyer Deli Coffee T1/A M4 and coffee – a local Frankfurt Kitchen T1/B K4 institution. T1/B L2 A small bar with a huge to-go Mini Bar T1/B I2 menu. Snacks and beverages to enjoy Mini Mondo T1/B just before take-off. Salads, kumpir, burritos … Mishba everything always freshly T1/A L5 prepared and freely combinable. A piece of Italy with a view of the Mondo T2/D D3 runway. Delicious warm and cold snacks Mondo Bianco T1/A P5 in a pleasant ambiance. A Japanese noodle bar: ramen and MoschMosch T2/E C2 udon in a relaxed atmosphere. Come in and enjoy: fresh juices, Natural T1/A N5 sandwiches and snacks.
28 Eating & Drinking Shop & Enjoy: Eating & Drinking
Terminal/ Restaurant Dining options concourse or pier Delicious fish dishes: quick, fresh Nordsee T1/A L7 and natural. Perfect coffee from southern T1/A N3 Perfect Day India’s mountain forests. T1/A O3 T1/A O3 Puro Gusto Coffee, paninis and dolci. T1/B J4
T1/A M6 Everything your heart desires: T1/B K4 Quicker’s beverages, baked goods, salads, T1/B J3 sweets, bodycare products. T2/D D2 T2/E D4 T1/A Freshly made sandwiches, salads, M5 Scoom T1/B desserts and speciality coffees. J8 T1/B
Spizzico Italian snacks and coffee to go. T1/B K6
T1/B J4 Coffee creations, cake and hearty Starbucks T1/C I5 snacks. T2/E C2 Quick snacks and beer fresh from Tangente T1/A M5 the tap; coffee and cake. Doughnuts, coffee, milkshakes Tasty Donuts T1/B J6 and sandwiches. A Japanese sushi bar that’s an Temaki Bar T1/Z N3 oasis of peace. Drinks and fine food in a The Bar T1/Z N3 designer ambience.
Thong Thai Delightful Thai food to go. T1/A L8
Vito Pizza and pasta, fresh and quick. T2/E D1 Fresh Bread and Sweets baked Wiener Feinbäcker T1/B K7 locally.
Yuná Tasty Asian dishes. T1/A L5
Wellness & Beauty Terminal/ Establishment Services concourse or pier
Apotheke T1/B K4 Medications, health advice and Metropolitan T1/Z M2 many wellness services. Pharmacy T2/D D3
Massages, manicures and lots of T1/B L2 be relax wellness services. T1/Z O4 Professional hand and foot care CMT Nail Lounge T1/A L6 for men and women. Individualized hair design: Friseur Essanelle T1/C J8 personal, professional, proficient.
In the passenger lounge behind boarding T1 Terminal 1 pass control T2 Terminal 2 In the publicly accessible (pre-security) area Map location
Wellness & Beauty 29 Reclaim your Value Added Tax
All merchandise purchased in the European Union is sub- ject to value-added tax (VAT). The amount of this tax varies depending on the product and country. If you’ve done some shopping while visiting Germany*, you can reclaim the VAT when leaving the European Union.
Shop 1. Prerequisites for a refund Obtain a tax exemption form from the shop. Fill it out completely (using the Latin alphabet).
Check-in Security Control
2a. Tax-exempt items in 2b. Tax-exempt items in checked luggage carry-on bags Inform the check-in staff of any Proceed through security check. tax-exempt merchandise and VAT refunds. They will attach stickers to your bags and return them to you for presentation at the customs office.
VAT 3. Obtain a customs stamp Office Allow sufficient time for the customs formalities. Present the purchased items, your passport, the receipts and the completed forms. Make sure that the items are still un- used and that you can present them.
Tax 4. Obtain the refund Refund Go to a refund counter. Counter Present the completed and stamped tax exemption forms. Collect your cash refund.**
* Your place of residence must be outside the European Union. ** A processing fee is deducted from your VAT refund.
30 VAT Refunds Shop & Experience. VAT Refunds
Confirmation of Export Documents (Customs):
- Terminal 1, Concourse B, Level 2, Counter 553-556; at night at Baggage Claim B (9 p.m. to 6:30 a.m.) - Terminal 1, Concourse B, after security and passport control - Terminal 1, Concourse Z, after security and passport control - Terminal 2, Concourse D (opposite the check-in counters) - Terminal 2, Level 3, after passport control
VAT Refund Counters
Global Blue Terminal 1, Concourse B, Level 2, check-in counters 643–646 Terminal 1, Concourse B and Z, after security and passport control Terminal 2, Concourse D, Level 2, check-in hall Terminal 2, Concourse D, Level 3, after passport control www.global-blue.com; [email protected], Phone: +49 800 32222555
Tax Free Germany Terminal 1, Concourse B, Level 2, near the counters 650 and 651 Terminal 2, Concourse E, after passport control www.taxfreegermany.de; [email protected], Phone: +49 6074 4852865
Premier Tax Free
Terminal 1, Concourse B, Level 2, counters 647 to 649, www.premiertaxfree.com
Premier Tax Free Partner Terminal 1, Level 2, check-in hall A Terminal 1, Level 3, Concourse Z 2x after security and passport control Terminal 1, Concourse B, Level 1, 2x Terminal 1, Concourse B, Level 2, 2x in the check-in hall Terminal 1, Concourse B, Level 2, 3x after security and passport control Long-distance train station Terminal 1, Concourse C, Level 2, after passport control Terminal 2, Concourse E, Level 2 Terminal 2, Concourse D, Level 3, after passport control Terminal 2, Concourse E, Level 3, after passport control
VAT Refunds 31 Frankfurt Airport Online Shopping
Conveniently shop online at Frankfurt Airport and collect reward points!
Flexible and convenient Shopping
Visit fra-shopping.com for an airport shopping experience even before you actually arrive at Frankfurt Airport. Anytime during the 90 days before your return flight, you can reserve attractive offers from sought-after brands online and then pick them up and pay for them on the day of your trip.
And that isn’t all! When shopping with your free Airport Rewards customer card, valuable points are credited to your member account right away. This allows you to convert your accumulated points into vouchers and many other rewards immediately (for detailed information, turn to page 35).
Discover all the possibilities and offers at: fra-shopping.com
32 Online Shopping Shop & Enjoy: Online Shopping
Frankfurt Airport Online Shopping is so easy:
1. Search for articles and reserve them online:
Choose from a huge range of brands and products that are availa- ble from participating retailers at fra-shopping. com and reserve them anytime during the 90 days prior to your flight.
2. Reserve online & Pick up
Reserve your favorites with no further obligation and pick them up in a shop at the airport on the day of your flight. There’s no need to pay before then, and you don’t have to buy anything you don’t want.
3. Collect & redeem points:
As a Frankfurt Airport Rewards Member, you can collect valua- ble points by making purchases from partici- pating retailers online or at the airport. Go here to find out where to redeem your valuable points: fra- rewards.de/rewardshop
Online Shopping 33 Frankfurt Airport Rewards
As a Frankfurt Airport Rewards member, you can take advantage of many attractive benefits. Register now free of charge!
€ 1 = 1 point! How to collect points:
1. Save your customer card Detach the customer card on the bottom right. It has already been printed with your personal customer number.
2. Register online Use the free Wi-Fi (Hotspot: Airport- Frankfurt) at the airport to register online. Simply go to fra-rewards.com/registration and enter your customer ID.
3. Enjoy benefits As soon as you confirm your email address, you can start enjoying our exclusive bene- fits!
34 Frankfurt Airport Rewards Shop & Enjoy: Frankfurt Airport Rewards
A Preview of Our Rewards:
€10 Coupon €10 Coupon HEINEMANN Duty Free Caviar House & Prunier
Free for our members:
One free hour in the Starter Tour across the airport MyCloud Transit Hotel apron (45 minutes)
Your membership pays real dividends, because it gives you access to a large selection of attractive rewards and benefits.
More information on the Frankfurt
Airport Rewards program is available here: Performers GmbH Hanauer Landstraße 287 60314 Frankfurt am Main fra-rewards.com Telefon: + 49 69 3487970-17 Telefax: + 49 69 3487970-10 www.performers.de
SMART DK
Top Partner:
YOUR CUSTOMER ID
Simply remove the card, start collecting points, register FRAP=D 2016_11_118_Kundenkarte_ENG_RZ.inddonline, and enjoy a host of 1 wonderful rewards and24.11.16 benefits. 14:15
Frankfurt Airport Rewards 35
FRAP=D 2016/11/118
Flyer-Einleger CNY 2017
Zusatzinformationen: 36 Services from A to Z
We‘ll meet all your needs
Everything that Frankfurt Airport offers to meet your needs
37
We’re at Your Service – from A to Z
We‘re delighted to be of service
Airport Car Service
You can reserve secure parking in special areas behind high-security gates; other services such as valet parking, car care and inspections are also available. Phone: +49 69 690-27901, www.acs-airport.de (in German only)
- Underground parking at Terminal 1, access via P4
Airport Travel Market
More than 15 travel agencies offer you a wide selection of package and individual tours, city trips, flights and hotels. You benefit from the ability to directly compare the prices of different vendors and can also save with early booking discounts and last-minute deals. Open daily from 10 a.m. until at least 6 p.m.
- Terminal 1, Concourse C, Level 3 (Gallery)
Airport Conference Center
A large number of rooms of various sizes are available for conferences and meetings at the Airport Conference Center. www.meet-in-frankfurt.de/en/, phone: +49 69 690-70500, e-mail: acc-reservierung@fraport.de
- Frankfurt Airport Center, directly opposite Terminal 1
38 Services from A to Z
Services from A to Z We’re at Your Service – Banks and Currency Exchange You can do your banking and change money at many locations in Terminals 1 and 2. There are 24-hour ATMs near from A to Z the banks and scattered around the terminals.
Bottle Deposits for a Good Cause
Donate your deposit to help people in need!
You can return your empty deposit bottles at one of 24 special machines to support a good cause. You‘ll find them in the publicly accessible parts of both terminals. 100% of the deposits are donated to nonprofit charitable organiza- tions in the Frankfurt region.
Day Rooms
Many hotels at the airport and in central Frankfurt have day rooms for use between 9 a.m. and 6 p.m. They are an excellent place to rest and relax in privacy between flights.
You can book a room at the Fraport Hotels & Tours counter in the Welcome Center in Terminal 1 or at the Service Point on Level 2 of Terminal 2.
Dry Cleaning
Open Monday to Friday from 7 a.m. to 8 p.m. and on weekends and public holidays from 9 a.m. to 5 p.m.
- Terminal 1, Concourse C, Level 0, Airport City Mall
Fax and Photocopy Service
This service is available for a fee around the clock at the „Service Points“ in Terminals 1 and 2 and during regular business hours in the Welcome Center and the Lost & Found Office.
Services from A to Z 39 Fraport Travel Service
Fulfill all your travel needs: plane tickets, hotels, rental cars, package tours, last-minute vacations, long-distance bus tickets and travel insurances. frankfurt-airport.com/en Phone: +49 69 690-71000, e-mail: [email protected]
- Terminal 1, between Concourses B and C
Hairdresser Essanelle
Open daily from 8 a.m. to 8 p.m., Sat and Sun from 8 a.m. to 6 p.m.
- Terminal 1, Concourse C, Level 0, Airport City Mall
Hotel Reservations: “Hotels & Tours”
Hotel accommodation, sightseeing and other tours, limo service, phone cards, Frankfurt Card frankfurt-airport.com/en, phone +49 69 690-70402, e-mail: [email protected],
- Terminal 1, Concourse B, Level 1 in the Welcome Center Open daily from 6 a.m. to 10 p.m.
- Terminal 1, Service Point, Concourse B, Level 2 Open 24 hours
- Terminal 2, Service Point, Concourse D/E Open 24 hours
Tip: FRA Comfort Services For a more relaxed travel experience, take advantage of FRA Comfort Services. Let us help you transfer between flights. For information and easy booking, visit: serviceshop. flughafen-frankfurt.de/en
40 Services from A to Z Services from A to Z
Information kiosks
More than a hundred information kiosks provide you with all relevant information on shops, food & beverage outlets, and terminal facilities in eight languages. To get up-to-the-minu- te information on your flight, including any changes to the departure time or gate, insert your boarding pass in the scanner.
Leisure Zones
Sit back and relax in a comfortable upholstered lounge chair in one of the leisure zones. Hardwood floors, plants and warm lighting create an comfortable ambience for chilling.
- Terminal 1, near Gate A 26 - Terminal 1, near Gate A 50 - Terminal 1, near Gate B 43 - Terminal 1, near Gate Z 11 - Terminal 2, near Gates D 1 to D 4 - Terminal 2, near Gate E 2 to E 5
Services from A to Z 41 Lost & Found
Have you lost something at the airport? The Lost & Found office will be happy to help you finding the missing item. g Open daily from 8 a.m. to 6 p.m., phone: +49 69 690-66359, fax: +49 69 690-54081, frankfurt-airport.com/en
- Terminal 1, Concourse A, Level 0, Airport City Mall
Medical Care
The Airport clinic offers assistance for acute medical problems at Frankfurt Airport. It provides initial medical treatment and comprehensive medical support. The Airport clinic is open 24 hours a day and can be consulted at any time of the day or night. Medically qualified personnel located at the clinic offers a comprehensive around-the-clock service. Consultation hours are offered on a daily basis between 7 a.m. and 4 p.m.
Vaccinations are possible without prior bookings in our certified yellow fever vaccination center. You will find all details and current information at frankfurt-airport.com/en g In case of emergency call 112 from any airport service phone. From other landlines and cell phones, dial +49 69 690-112 g Dental care is from Monday until Thursday from 8 a.m. to 6 p.m. and on Fridays from 8 a.m. to 4 p.m. at the FAC opposite Terminal 1, Section D, Level 4., phone: +49 69 693469
Dentists in “THE SQUAIRE”, Mon-Thu from 11 a.m. to 7 p.m., phone: +49 69 6 4355 4355
- The Squaire West, Entrance 11, Platform 7
Meeting Points
There are centrally located meeting points on the arrival levels of both terminals.
- Terminal 1, Concourse B, Level 1 (Arrivals) - Terminal 2, Concourse E, Level 2 (Departures)
42 Services from A to Z Services from A to Z
MY CLOUD Transit Hotel – T1 Gate Z25
Your hotel in the transit area of Frankfurt Airport with hourly booking options which is located within walking distance to the gate.
The reception is staffed 24/7 and check-ins are possible between 5 a.m. and 10 p.m., www.mycloud.com, +49-69- 69030380
Opticians – Pfendt Airport Optic
Mon-Sun from 6.30 a.m. to 9 p.m., phone: +49 69 690-70540.
- Terminal 1, Concourse B, Level 2, Shopping Avenue
Pharmacies
- Terminal 1, Concourse B, Level 2, Shopping Boulevard Open daily from 6.30 a.m. to 9 p.m.
- Terminal 1, Pier Z, Level 3, near Gate Z13 Open daily from 6.30 a.m. to 9.30 p.m.
- Terminal 2, Concourse D/E, Level 3, Shopping Plaza (near SkyLine) Open daily from 7 a.m. to 9 p.m.
Playgrounds
For detailed information, see page 58.
Services from A to Z 43 Police
State Police (responsible for airport-specific crimes and generally maintaining security and order): +49 69 755-11900
Federal Police (responsible for immigration and border controls, trains, railway stations and aviation security): Main switchboard: +49 69-3400 4999 Public services: +49 69-690 78578
Toll-free 24-hour hotline: +49 800 6 888 000 Travel information and advice: www.bundespolizei.de
Porter and Escort Services
Regardless of your airline, you can book a porter or escort at Frankfurt Airport; you can also request one who speaks your language. The escort service is available to assist you with the travel process both before and after the security checkpoints (in the publicly accessible and transit areas). The following companies offer these services: g FraSec Fraport Security Services GmbH, Escort and Porter Service “My Airport Guide” serviceshop.flughafen-frankfurt.de/en
The provider of the porter service will aid you with the transportation of your luggage in the publicly accessible area. g Airport Porter Service of Sky Lounge GmbH phone: +49 69 690-22122, fax: +49 69 690-55001, e-mail: [email protected], airport-porter.com
44 Services from A to Z Services from A to Z g Securitas Flugverkehr Services GmbH & Co.KG Phone: +49 176 15756455, e-mail: [email protected] www.securitas24.de
Both services must be booked in advance and a fee is required.
Post Office (including Postbank services)
Here you’ll find all the regular post office services, as well as a Postbank outlet. Open Monday to Friday from 8 a.m. to 7 p.m., Saturday, Sunday and public holidays from 11 a.m. to 6 p.m. Phone: +49 69 695-25690
- Terminal 1, Concourse B, Level 1 (Arrivals)
Prayer Rooms and Chapels
There are numerous prayer rooms and chapels at Frankfurt Airport for Christians, Jews and Muslims. Prayers, services and concerts regularly take place in them.
- Terminal 1, Concourse B, Gallery (Christian and Muslim) - Terminal 1, Concourse C, next to the counter 731 (Jewish) - Terminal 1 B, Level 2, near Gate B22 (Christian, Muslim and Jewish) - Terminal 1 Z, Level 3, Room of Silence (Undenominational), - Terminal 2 D, Level 3, near Gate D1 (Christian, Muslim and Jewish) - Terminal 2, Concourse E, Level 2 (Muslim)
Rental Cars
All major car rental companies are represented at the airport.
The car return counters of all providers are located in the terminal parking lots (Terminal 1, P 30/33 and Terminal 2, P 8). If you need to return a car outside regular business hours, the rental car companies also have secure boxes in the parking lots where you can deposit the vehicle documents and keys.
- Terminal 1, Concourse A, Level 0, Airport City Mall - Terminal 2, Concourse D, Level 2 (Arrivals)
Services from A to Z 45 Service for Passengers with Disabilities
FraCareServices provides personalized assistance for passengers with disabilities or reduced mobility. Please request this service at least 48 hours prior to departure by contacting your airline or tour operator. It is not possible to book them directly with the service provider. There is no charge for these services.
On the day of your flight, please go to your airline‘s check-in counter as usual.
For more information on accessible travel, go to fracareservices.com.
Tip: Places to Charge Your Devices More than 8,000 power sockets and USB ports are available in both terminals. You’ll find charging facilities in the waiting areas, leisure zones and smoking lounges, at the workbenches Work&Connect and in many restau- rants and consumer electronics shops.
Service Points
If you have any questions about your flight or the airport, or if you’re looking for a hotel, don’t hesitate to ask our multilingu- al staff at the Service Points.
You may also rent a buggy in case that you are traveling with children. This service is free of charge.
- Terminal 1, Concourse B, Level 2, pre-security - Terminal 2, Concourses D/E, Level 2, pre-security
46 Services from A to Z Services from A to Z
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5 P Street Level 6 TAXI 7 P Sheraton 8 TAXI towel, shower gel and use of a hair dryer. The showers are open for you to use between 6 a.m. to 11 p.m. You’ll find them at these locations:
- Terminal 1, Concourse A, Level 2 (near Gate A 50) - Terminal 1, Concourse B, Level 2, Shopping Boulevard (pre-security) 5 a.m - 11 p.m. - Terminal 1, Concourse B, Level 3 (near Kuffler & Bucher) 5 a.m. - 11 p.m. - Terminal 1, Concourse Z, Level 3 (near Gate Z 50) - Terminal 2, Concourse D, Level 3 (opposite the security control for Gates D 5 to 8)
Smoking Lounges
After a long flight, you can enjoy a cigarette in one of our attractive smoking lounges, a special feature at Frankfurt Airport. Here you can sit in a comfortable chair in a bright, friendly ambience. A special ventilation system ensures a pleasant indoor climate.
- Smoking Lounges: Terminal 1, Transit A, B and Z Terminal 2, Level 2 and 3, Concourse D and E - Smoking Booths: Terminal 1 and 2
Services from A to Z 47 tegut Supermarket
Open daily from 6 a.m. to 10 p.m.
- Terminal 1, Concourse C, Level 0, Airport City Mall
Transfers
For detailed information, see page 14.
VAT Refunds
For detailed information, see page 30.
VIP-Services
The VIP-Services at Frankfurt Airport can be booked for any arriving, departing or transferring passenger. They provide you with personalized, high-comfort luxury services. g Fraport AG, VIP-Services Phone: +49 69 690-70366, fax: +49 69 690-70369, [email protected], vip.frankfurt-airport.com/en/
Visas and Passports
If you have any questions about the regulations on entering and leaving the country or concerning visa requirements, please contact the Federal Police at Frankfurt Airport. Absolute confidentiality is ensured.
Phone: +49 69-690 78578, [email protected] Toll-free 24-hour hotline: +49 800 6 888 000
48 Services from A to Z Services from A to Z
Visitor Services
Go on one of our airport tours to discover some of the fascinating action at Frankfurt Airport! g For individuals and small groups: You can get tickets for our 45-minute Starter Tours (without advance booking) in Terminal 1, Concourse C, Level 2 (Departures). Follow the signs for „FRA Airport Tours & Shop“. Airport souvenirs are also available for purchase there. Open daily from 10 a.m. to 6 p.m.
You can find the departure times atwww.FRA-tours.com/en.
Tickets for various tours can be purchased for individuals, families and small groups in our Online Shop (at FRA-tours.com/en). Advance booking is also possible at www.frankfurter-stadtevents.de/flughafen. g For groups: Airport tours of different durations are available. For information and bookings: (phone) +49 69 690-70291, (fax) +49 69 690-53341, [email protected], www.FRA-Tours.com/en
Our popular Visitors‘ Terrace in Terminal 2 provides fascina- ting views of the bustling activity on the apron and airfield, making it an enjoyable place to spend some time. For details, go to visitorsterrace.frankfurt-airport.com/en.
You can also look forward to lots of exciting activities, promotions and events at the airport. Current information is available here: events.frankfurt-airport.com/en.
Services from A to Z 49 Wellness & Beauty Reserve the best s ot now!
Take advantage of our individual offers and park directly at Frankfurt Airport during your vacation. Book your parking space on www.frankfurt-airport.com/en
You can’t park closer.
Massages, manicures, hair styling. Before or after your flight. “Essanelle”, “be relax” and the “CMT Color Meets Trend Nail Lounge” offer a full program. For more information, see page 29.
WiFi
You can enjoy free, around-the-clock WiFi at Frankfurt Airport. To connect to the Internet, choose the “Airport-Frankfurt“ WiFi network.
Wrapping Service
For detailed information, see page 7.
50 Services from A to Z
Job-Nr.: 345-004116 · Kunde: Fraport · Handtuch Motiv · Farben: 4c (Euroskala) Anlageformat: B 105 mm x H 210 mm (+ 3 mm Beschnitt) Reserve the best s ot now!
Take advantage of our individual offers and park directly at Frankfurt Airport during your vacation. Book your parking space on www.frankfurt-airport.com/en
You can’t park closer.
51
Job-Nr.: 345-004116 · Kunde: Fraport · Handtuch Motiv · Farben: 4c (Euroskala) Anlageformat: B 105 mm x H 210 mm (+ 3 mm Beschnitt) If You Want to Know More
Via the Internet or in person at the airport: our information services help you enjoy a relaxed travel experience.
Frankfurt Airport App 3.0
The Frankfurt Airport App is your personal guide to the airport, covering everything from the start of your trip to takeoff. Besides tips on getting to the airport, finding your way around while there, and information on shops, restaurants and services, it provides real-time information on your flight‘s status. You can even use it to conveniently shop online and collect valuable reward points.
I-AID
The Interactive Airport Desk (I-AID) is an interactive map that travelers can use to find out about shops, services and food & beverage outlets. A scan function lets you upload information to your mobile device for navigating to wherever you want to go.
On-Site Information Services
The main places to go to get your questions answered are the information counters, Service Points and the Welcome Center in Terminals 1 and 2. Service personnel are also available through out the terminals in red jackets to assist you with any problems.
Communication Center
The Fraport Communication Center is available 24 hours a day, 365 days a year (see page 61). Call this hotline: +49 180 6372 4636.
* €0.20 per call from any German landline phone, up to €0.60 per call from German cell phones
52 Information Tools & Services Your Airport App Use the free airport WiFi to download the app
Free WiFi
Interactive Map Flights
Rewards Program Online Shopping
90 100 500 80 150 125
SMART
COMFORT
EXCLUSIVE XXXX XXXX XXXX XXXX09/15
09/15 XXXXTop-Partner: XXXX XXXX XXXX
1234 5678 9123 4567 IHRE KUNDENKARTE
Services A – Z Parking
VIP P
Download now, free of charge:
53
160324_App_Anzeige_105x210_E.indd 1 29.03.16 15:04 Time for a Change
While traveling, take some time for yourself or finish urgent work before heading for the departure gate.
“Open Air Deck” roof terrace
Whether for a smoke break, watching airplanes or just enjoying the sun: On our Open Air Deck in the transit area you can take a break just before the flight. A free telescope is available on the Open Air Deck to observe aircraft take-offs and landings even more closely. Background information on the processes on the apron can be obtained from an information desk. Comfortable seating furniture that is grouped in the midst of green plants invites you to linger. The Open Air Deck is located in Terminal 1, Area B, Level 3. It is open daily from 5 am. to 11 pm. and is accessible for all passengers in the non-Schengen area.
- Terminal 1, Area B, Level 3 in the non-Schengen area
Gaming and Movie Worlds
Fun and games for everyone! The Gaming Worlds at Frankfurt Airport let travelers of all ages try out the latest new games free of charge. Passengers can also enjoy a colorful selection of free feature-length movies, interesting documentaries and popular series in our Movie Worlds.
- Terminal 1 Gaming Worlds: Opposite Gate A52 and between Gate Z54 and Z56 Movie Worlds: near Gate A58, Gate Z58 and Gate B42
54 Time for a Change Time for a Change
Entertainment Gate
Shorten your wait at the Entertainment Gate with amazing visual effects! A gigantic curved screen gives you fascinating insights into the complex processes behind the scenes of Frankfurt Airport and also displays life-size photo and film sequences of landscapes and major cities like New York or Tokyo.
- Terminal 1, near Gates B44 - 48
Silent Chairs
The Silent Chairs with arched backrests and soundproofing glass panels are oases of quiet and relaxation. Integrated speakers and jacks allow you to enjoy your own music. Small tables with USB ports and power sockets are available to work at.
- Terminal 1 A, opposite Gate A 58 - Terminal 2 D, at Gate D 4 - Terminal 1 A, opposite Gate Z 58 - Terminal 2 D, near Gate D 9 - Terminal 1 B, Gate B 23 - Terminal 2 D, near Gate D 27 - Terminal 2 E, at Gate E 5
Yoga Rooms
Reenergize yourself at Frankfurt Airport! By taking advantage of one of two fully equipped yoga rooms free of charge. Each includes a full-height mirror wall, mats and a monitor showing yoga instruction videos with musical accompaniment.
- Terminal 1, post-security at Gates C 14 - C 16 - Terminal 2, after the border control at Gates D 1 - D 4
Time for a Change 55 Relax in Comfort
Luxurious lounges that meet your personal needs
Lounges
If you’re in the mood to relax, the comfortable airport lounges offer many ways to bridge the gap until your flight departs. You can sleep or get ready for your next meeting. Here is a list of all the airlines that operate lounges for their passengers at Frankfurt Airport.
Tip: relax in the Luxx Lounge and Sky Lounge Regardless of your airline, you are welcome to take advantage of these two lounges. The Luxx Lounge can be used for three hours for a fee starting at 30 euros. The Sky Lounge charges 35 euros for three hours. g Terminal 1, Level 3, between Concourses B and C g Terminal 2, Level 3, opposite Gate D 8
Terminal 1 Air Canada Lounge (Non-Schengen) Transit B, Level 3 Long-distance train station, Level 2, DB Lounge between platforms 6 and 7 You will receive more information after Frankfurt Airport VIP-Lounge making a booking. Area C, Level 3, Luxx Lounge (pre-security) between concourses B and C LH Business West (non-Schengen) Transit B, Level 3, near Gate B 24 LH Business Ost (non-Schengen) Transit B, Level 3, near Gate B 44 LH Business in C (non-Schengen) Transit C, above Gates C 14 and C 16 Transit Z, Level 3, on the way to LH Business (non-Schengen) Gate Z 50 LH Business (Schengen) Transit A, Level 3, near Gate A24/A25 LH Business (Schengen) Transit A, Level 2, near Gate A 13 LH Firstclass (Schengen) Transit B, Level 3, at Gate B 22 LH Firstclass (Schengen) Transit A, Level 2, near Gate A 13 LH Senator (non-Schengen) Transit B, Level 3, opposite Gate B 42 LH Senator (non-Schengen) Transit C, Level 3, at Gates C 14/C 15 LH Senator (non-Schengen) Transit Z, Level 3, near Gate Z 50 LH Senator (Schengen) Transit A, Level 2, near Gate A 50 LH Welcome (public area) Ankunft B, near Exit B 2
56 Relax in Comfort Lounges Relax in Comfort
Terminal 2 Air France Lounge (Schengen) Transit D, Level 2, near Gates D 26/D 27 Cathay Pacific Lounge (non-Schengen) Transit E, Level 3, at Gate E 7 Emirates Lounge (non-Schengen) Transit E, Level 3, near Gates E 5/E 6 Japan Airlines Sakura Lounge Transit D, Level 3, at Gate D 4 (non-Schengen) Premium Traveller Lounge Transit D, Level 2, near Gates D 26/D 27 (Schengen) Primeclass Lounge Terminal 2, area E, after security check-in Sky Lounge* (non-Schengen) Transit D, Level 3, at Gate D 8
Information on when the lounges are open and the requirements for using them is available at www.frankfurt-airport.com/en.
Lufthansa Senator Lounge in Pier A First and Business Class passengers and customers with HON Circle, Senator or Frequent Traveler status.
Terminal 1,Transit Z, Level 3, on the way to Gate Z 50, Phone: +49 180 5 805805
* No advanced booking required. Construction work may occasionally make it necessary to close some lounges.
Relax in Comfort 57 Traveling with Children
Traveling with your family is child’s play at Frankfurt Airport. Read on for the most important information on traveling with children.
Evening-Before Check-in
To get your trip off to a relaxed start, many airlines allow you to check in and drop off your luggage the evening before your flight.
For more detailed information, please contact your airline or consult pages 8 to 11 of the table.
Playgrounds
Frankfurt Airport has quite a few themed play areas for kids. They can climb on helicopters, explore the ocean, or play the roles of pirates. These are excellent places for them have fun and burn off excess energy before embarking to a long flight.
- Terminal 1 A, Level 2, near Gate A 50 - Terminal 1 A, Level 3, near Gate Z 24 - Terminal 1 Z, Level 3, near Gate Z 50 - Terminal 1 B, Level 2, near Gate B 22 - Terminal 1 C, Level 2, near Gate C 16 - Terminal 2 D, Level 3, near Gate D 1 - Terminal 2 D/E, Level 4, at McDonald’s - Terminal 2 E, Level 3, near Gate E 4
58 Traveling with Children Traveling with Children
Free Stroller Service
Strollers make it much easier to get around the terminals with a small child. There are pick-up points in each terminal, and if you are departing or changing planes in Frankfurt you can simply leave the stroller at the gate before boarding, where our staff will collect it.
- Terminal 1, Service Point in the pre-security part of Concourse B - Terminal 1, information counter no. 10 in Transit B zone (for arriving passengers) - Terminal 2, Service Point between Concourses D and E
Baby rooms
We have many baby rooms around the airport. They can be found in every large sanitary facility. They are equipped with a changing table and mat, together with dispensers for baby wipes and paper dispenser for diaper-changing table. The baby rooms also feature two toilets and washbasins with mirrors, one designed for adult use and one designed for children. They can be found at these locations:
- Terminal 1, at Gate B 11 - Terminal 1, near Gate B 54 - Terminal 1, near the Goethe Bar - Terminal 2, Food Plaza (near McDonald’s)
Among other things, our terminals contain a supermarket, pharmacies, shops that sell periodicals, and many other If you choose to use public transportation, our airport has stores carrying everything from diapers and baby bottles to a long-distance train station, a regional train station, and a toys, books, and clothing for children. bus station. All of them are just a short walk from Terminal 1. Preparations and Getting Whether you prefer buttered giant pretzels, pizza, or a three- to the Airport From Frankfurt’s central train station, you can take a com- course meal, the food & beverage outlets at Frankfurt Airport muter train (S-Bahn). Board line S8 or S9 toward Wiesbaden. have something for every taste, and that goes for kids too. Many restaurants have special meals and dishes for children, Traveling with Carry-On Luggage and some even include play corners. When traveling with a child, make sure to take the following More information on getting to the airport is available on www.frankfurt-airport.com or simply use our These shopping and culinary offerings are all over the termi- items with you: our website at nals, in both the pre-security and post-security areas. • A blanket to keep your child warm despite the on-board FRA Airport APP. Children air-conditioning system One special highlight worth mentioning is that some stores • Thick socks to prevent cold feet and restaurants have a magnificent view of the apron and • Your child’s favorite cuddle animal VIP Treatment for Young Passengers airfield, especially in the post-security parts of the airport. • A small toy From Check-In to Departure • A (picture) book Changing Diapers and Breastfeeding • ColorTip:ing book and crayons or colored pencilsonlineEvening-Before Check-Inbrochure Traveling with children. You’ll find separate diaper-changing and breastfeeding • Extra diapers To help you avoid stress on your day of departure, many fer an evening-before check-in service. For details, rooms in all large sanitary facilities. • Moist wipes for changing diapers and cleaning your air lines of child’s face please contact your airline or visit our website at Questions & Answers • A change of clothes for your child (and yourself) www.frankfurt-airport.com. If you still have any questions, please go to one of our infor- • Plastic bag for dirty clothes and diapers mation desks. Our friendly staff will be happy to help you. • Snacks Baby Carriages and Strollers • Bottle and pacifier For your information, we offer free strollers rentals at our Medical Emergencies • Any Whatrequired medications do youservice points in Terminal 1 and 2need (as long as supply lasts). to know about traveling with Arriving passengers can borrow strollers at Information If you or your child urgently require medical care, the staff of the airport clinic in Terminal 1, Concourse C, will look after Baby Food counter 10, located in Transit Hall B. The buggies may be you. If your child is three years or younger, you may keep the returned at either the baggage claim areas, the gates, or amount of baby food and water required for the duration of the information counters. your entire trip, in your hand luggage. Please note that you Furthermore, for a fee, you may also rent strollers, at the must report these contents at the security checkpoints. baggage storage room, in Terminal 1, Arrival Hall B. children? ChildWhere Safety Seats can you find playgrounds and baby Bassinet Please inform your airline in advance if you will be traveling Child safety seats may usually be checked as bulky baggage. with a baby. On request, most airlines will provide a bassinet Some airlines let you turn your child safety seat over to their on long-haul flights. personnel right at the departure gate. Please ask about the procedure when checking in. Getting to the Airport Please plan enough time for getting to Frankfurt Airport. Shopping, Eating & Drinking Have you left something at home in the rush to get ready, or rooms, whichare your kids hungry and irritable? Nochild-oriented problem. At Frankfurt services are offered? While you are away you can conveniently and economically leave your car on our Holiday Parking Lot. You can ride a free Airport you can take advantage of a wide range of shops 24-hour shuttle bus from there straight to your terminal. and restaurants to get all of your needs met. The parking facilities right at the terminals are of course also available.Information for traveling with children can be found on our website frankfurt-airport.com/en.
Traveling with Children 59 Index and Useful Phone Numbers
Service Page
Baggage and Coat Storage 7
Charging Stations 46
Day Rooms 39
Duty-Free Shops 20
Hairdresser 40
Hotels & Tours Counter 40
Information/Service Points 41
Internet Services 50
Leisure Zones 41
Lounges for Everyone 56
Optician 43
Pharmacies 43
Playgrounds 58
Post Office 45
Prayer rooms and chapels 45
Showers 47
Smoking Lounges 47
Strollers 59
VAT Refunds 30
Transfers 14
Visitor Services 49
Wellness & Beauty 29
60 Index and Useful Phone Numbers Index and Useful Phone Numbers
Useful Phone Numbers
– Fraport-Communication Center For general and flight information, call +49 180-6 FRAINFO [+49 180 6372 4636]*
– Lost & Found Phone: +49 69 690-66359
– Police Phone: +49 69 755-11900
– Emergencies/medical care If you have an acute emergency, call 112 from any public phone inside the airport or +49 69 690-112 from a cell or external phone.
The number of the airport clinic is: +49 69 690-66767.
– Christian Social Service for Passengers Support for all passengers in need Terminal 1 C, opposite of entrance 8, room 200.2039 & 2029 Phone: +49 69 690-50201 or - 47131
* € 0.20 per call from German landlines phones; up to € 0.60 per call from German cell phones
Index and Useful Phone Numbers 61 Getting Around
All the important information at a glance:
Airport Tours Pharmacy
Automated Playgrounds, Teller Machines Baby rooms
Baggage Storage Prayer Rooms
Bus Security Control
Customs Showers
Gaming Worlds Quiet Room
Information/ SkyLine Train Service Point
Leisure Zone, Smoking Lounge Silent Chairs
Meeting Point Taxi
Movie Worlds/ Train Station Entertainment Gate
MY CLOUD Transit Hotel Travel Market
“Open Air Deck” roof Tunnel between terrace Piers A and B
Optician Visitors‘ Terrace
Parking Yoga Rooms
Passport Control/ Security Check
62 Getting Around
All the important information at a glance:
.
63 This brochure was published in June 2018.
Fraport AG Frankfurt Airport Services Worldwide 60547 Frankfurt am Main, Germany
Editorial Team
Retail & Properties, Multichannel / Digital Strategy & Core Services (HVM-MS) Airside and Terminal Management, Corporate Safety, Security and Service Quality (FTU-T)
Additional Information
Website: www.frankfurt-airport.com/en
Fraport Communication Center: phone: +49 180-6 FRAINFO [+49 180 6372 4636] Calls cost € 0.20 from a German landline and no more than € 0.60 from a German cell phone.
Social Media:
Videotext: hr: screens 561 to 566, SWR: screens 561 to 566, 3sat: screens 480 ff.
All rights reserved, especially those to mechanically, electronically or photographically reproduce any or all of this content, store or process it in electronic systems, or reprint it in periodicals. The information provided here is also subject to change after it has been approved for publication. Fraport AG therefore provides no guarantee of its completeness or correctness.