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AIRPORT SERVICES YOUR PARTNER IN AIR TRANSPORT Airport Services contents 04. 06. 08. ACCIONA Company Commitment to services Presentation people, quality and innovation 10. 12. Key Figures Products and Services Airport Services ACCIONA, pioneers in development and sustainability ACCIONA is one of Spain’s leading corporations, a front-runner in promoting and managing infrastructures, renewable energies, water and services. The Company goes back a hundred years and is made up of 30,000 professionals, and it is to be found in thirty countries on five continents. ACCIONA is an Ibex-35 listed company and an industry benchmark. In 2011, it posted 6.46 billion euro in revenues. ACCIONA’s position as a pioneer in sustainability and development expresses its ability to use its full range of business activities to respond to the challenges posed by sustainable development. Among other specific commitments, ACCIONA sets out to gradually reduce its carbon footprint and lead the way towards a low-carbon economy. As a result, ACCIONA’s activities and businesses avoided 11.7 million metric tons of CO 2 emissions to the atmosphere in 2011. ACCIONA’s strategy revolves around sustainability principles and social wellbeing as vectors for economic growth, environmental balance and social progress. This commitment is underscored by the fact that the Company is a component of several highly reputed sustainability indices, such as the Dow Jones Sustainability World Index (DJSI World) and the Dow Jones Stoxx Sustainability Index (DJSI Stoxx), in which ACCIONA obtained the highest score in its sector. In 2012 it ranked 37th — the top Spanish company— in the Global 100 Most Sustainable Corporations in the World, a table compiled by Corporate Knights. ACCIONA’s has consolidated its bet on innovation by stepping up investment and coming up with more and more projects, programmes and resources. Our intention is clear: we aim to continue to lead the field in more sustainable solutions and alternatives. 4 // 5 YOUR PARTNER IN AIR TRANSPORT end-to-end solutions and high valued-added ACCIONA Services’ ACCIONA Services is an Services’ strategy consists Airport Services. ability to adapt ACCIONA division dedicated of using its services to Facility Services. seamlessly to market to managing logistics, contribute to environmental Forwarding. demands makes transport, cleaning, security sustainability and quality, Interpress. it the service partner and maintenance services by delivering end-to-end Environment. of choice for leading for facilities and green solutions both in Spain Rail Services. IBEX-35 companies. spaces (parks, gardens, etc.). and overseas. Thanks Urban Waste. The division’s activities are to innovation and the Urban Services. focused on the man and development of management Security Systems. woman on the street, and programs, the Company Barceló. are channeled through public leads the way in end-to-end Erom. administrations and/or solutions. ACCIONA Services’ private and public companies core activities are as follows: and institutions. ACCIONA Airport Services 6 // 7 YOUR PARTNER IN AIR TRANSPORT the strength of a large group ACCIONA Airport Services ACCIONA Airport Services or from the predominant is a services company is part of the logistic and airline in it, allows ACCIONA and one of the main transport services division Airport Services to count independent handling of ACCIONA, leader group with great flexibility when operators in Germany and in infrastructures and adapting to the needs of all Spain. services tailored towards a types of airlines and to keep sustainable development close attention to the needs ACCIONA Airport Services and social welfare. of its customers. started its handling activities in Spain in 1993 ACCIONA Airport Services, and today, it is a young and throughout its network, dynamic company aiming provides services designed to achieve a growth based according to the individual on the quality of service, needs of each airline. The security and innovation in independence from the its handling processes. airport where it operates Airport Services The Company is present at nine airports and assists more than 200 customers in the cities of Madrid, Las Palmas, Ibiza, Menorca, Palma de Mallorca, Frankfurt, Berlin and Hamburg 8 // 9 YOUR PARTNER IN AIR TRANSPORT Commitment to people, quality and innovation In ACCIONA Airport set by the sustainability ACCIONA Airport Services Services the orientation policy of ACCIONA Group. has its own prevention service of the processes to the that supervises activities satisfaction of the needs and Commitment to this policy and decisions in technical expectations of its customers covers not only the main processes and in the chain it is considered fundamental, activity of the Company, of command, to ensure the demonstrating the fact of the handling; air-bridge protection of the workers. having been the first handling operations in Palma de agent in Spain to implement Mallorca and Las Palmas, Employees and certify a quality system as well as the attention to 3 18 1,907 64 74 2,066 management according to passengers with reduced the ISO 9001 regulation. mobility in Menorca, have been certified both in quality 24 It has also been a pioneer and environment, during the 10 966 39 1,041 in the certification of the first year of delivery of such 2 environmental management services. system according to ISO regulation 14001, designing At German Airports for it an integration of where ACCIONA Airport 40 both systems, quality and Services provides services 8 941 35 1,025 environmental management, a quality system has been 1 according to the guidelines implemented according to ISO 9001 regulation. Directors Managers Operators Support Experts Total SPAIN GERMANY Airport Services 10 // 11 YOUR PARTNER IN AIR TRANSPORT Key figures NUMBER OF HANDLING ACCIONA Airport Services carried out 104,902 handlings during the year 2011. CLASSIFICATION OF THE COMPANY ACCIONA Airport Services is registered at the Official Registry of Classified Companies with the following classifications: Airport Services Number of handlings 118,014 112,298 109,279 104,902 93,400 2007 2008 2009 2010 2011 ///// CLASSIFICATION OF SERVICES SUB-GROUP GROUP 01 02 03 04 05 06 07 08 09 M. Specialist Services O. Conservation and maintenance of buildings P. Facilities and equipment maintenance and repairs R. Transport Services U. General Services D 12 // 13 YOUR PARTNER IN AIR TRANSPORT Products and services ACCIONA Airport Services, Passenger Handling. throughout its airports Operations Handling. network, provides passenger, Ramp Handling. ramp, cargo and other Cargo Handling. handling services outside General Aviation Handling. the airport premises, which ATO. Airport Ticket Office. become an extension of those De-Icing Handling. activities carried out inside PRM Handling. the airport. Air-Bridge Handling. Off Airport Handling. ACCIONA Airport Services provides the following services: ATO. AIRPORT PASSENGER GENERAL TICKET AIR-BRIDGE ///// HANDLING SERVICE OERATIONS RAMP CARGO AVIATION OFFICE DE-ICING PRM (*) (*) Madrid - Barajas (MAD) ––– –––– Palma de Majorca (PMI) – – Ibiza (IBZ) –– SPAIN Menorca (MAH) – Las Palmas (LPA) – –––– ––– Frankfurt (FRA) –– –––– Berlin Tegel (TXL) – ––– Berlin Schönefeld (SXF) – –––– GERMANY Hamburg (HAM) –– ––– (*) Outsourced by AENA. Airport Services 14 // XX TU SOCIO EN TRANSPORTE AÉREO Airport Services Through its activities and services the Company is a global solutions supplier able to satisfy a wide range of needs 01. PASSENGER HANDLING Assistance to passengers at Special passengers the airport from the arrival assistance (unaccompanied of the flight or until the minors, VIP´s). boarding of it. Mechanical check-in systems. The following services are Inf ormation desks. provided: Excess baggage collection. Flights statistics. Passenger check-in. Lost and found baggage Arrival and departure services. services (transits). Boarding services. Assistance to passengers with flight irregularities. 16 // 15 TU SOCIO EN TRANSPORTE AÉREO Airport Services 02. OPERATIONS 03. RAMP 04. CARGO HANDLING HANDLING HANDLING Assistance throughout the Provision of services required Custody, handling and stopover of the aircraft by the aircraft during its delivery of the cargo at the through a specialized agent. stopover at the airports. cargo terminal. Ground to cockpit Loading and unloading of Cargo acceptance and communication during aircraft. consolidation. starting-up phases. Push back and towing of Building up and breakdown Load and Balance. aircarft. of ULD (Cargo Units). Ramp coordination Water / Toilet services. Inventory control. (ramp agent). Aircraft cabin cleaning. Trucks loading and Air starters, Ground Power unloading. and Air conditioning Units. Express Cargo Service. Passengers and crew Dangerous good handling. transports between aircraft and terminals. Baggage and Cargo transportation. 18 // 19 YOUR PARTNER IN AIR TRANSPORT 05. GENERAL Loading and unloading of 06. TICKET SALES AT 07. PMR HANDLING AVIATION HANDLING baggage. THE AIRPORT Service and assistance to Complete assistance to Auxiliary equipment for the Booking and sales of tickets passengers with reduced private jets and their aircraft. for the airlines customers. mobility. passengers. Payments coordination and airport fees. Information to the Facilitate the boarding and Assistance to the flight. Cabin cleaning. passenger. de-boarding of passengers Passenger services. Sale and collection of airline with reduced mobility Catering orders, hotel tickets.
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