Case Study Marseille, France Marseille Wanted a Single Contactless Card for Eight Transport Modes

Conduent Transportation Transit

Case Study Marseille, France Marseille wanted a single contactless card for eight transport modes. We took up the challenge. In the 18 communes forming the Marseille Metropolitan Area, we deployed contactless ticketing on the bus, metro, tram, intercity coach, self-service bicycle, ferry, car park and regional train networks. An unequalled multimodal and interoperable challenge.

The Communauté urbaine de Marseille Provence dealing with a wide range of networks, operators Métropole (MPM – Marseille Metropolitan Area) and transport modes. All the more so as we had wanted to take advantage of the creation of a just a few months to equip what was to become the tram line and of the extension of a metro line to largest contactless multimodal area in France. modernise its ticketing systems and promote public The solution transport throughout the region. Its aim was to Recognised for its performance and adaptability, issue travellers with contactless tickets that could our Atlas® system distributes revenue precisely in be used on an interoperable transport network accordance with the services provided. It manages extended to the 18 communes in the metropolitan all the equipment dedicated to all the networks in area. The transport authority approached us and the eight transport modes, in particular the 700 chose our ticketing solution, which enables the buses and 26 trams, vending machines, anti-evasion city’s 450,000 year-round ticket holders to use gate-controllers, consoles and points of sale. the same contactless ticket for all their journeys throughout the urban area and its suburbs. To help users switch gradually to remote ticketing, we deployed contactless readers throughout The challenge the networks while keeping the possibility of Our solution had to adapt to eight different using magnetic tickets during the intermediate transport modes: buses, metro, tramway, intercity phase. Our know-how meant we could guarantee coaches, self-service bicycles, ferries, car parks operations using mixed ticketing. This we did with and regional trains. Being interoperable, it had to the necessary efficiency: the Régie des Transports guarantee separate revenue management and Marseillais (RTM – Marseille Transport Authority), consolidation of data shared between the six whose bus, metro and tram lines together account operators of the bus networks in the 18 communes for 90% of all urban journeys on the new network, of the MPM, the bicycle network and the ferries. had already commissioned us to install the At the same time, the MPM wished to be able to equipment for its previous ticketing system. integrate other operators in the future and leave them the option of creating tickets adapted to The result their requirements. In short, the challenge lay in The user leaves the car park where they have just Conduent Transportation Transit

We deployed our Atlas® system and updated the equipment for the largest contactless multimodal area in France.

parked their car. They catch a bus that drops them Some figures off at the ferry they wish to take to the Frioul The Network islands. They can do all this with their Transpass contactless ticket. In fact, the user could have done • 4 networks (urban, suburban, Ciotabus and ferries) even more: they could have caught the metro, • 12 separate operators borrowed a bicycle, and taken a regional train or • 564 city buses and 140 inter-city buses intercity coach. The 150,000 journeys recorded on the network each year can now be performed • 26 trams with this one card.If there is any problem, the user • 36 metro trains can contact an agent at one of the videophone terminals. Lastly, like any year-round ticket holder, Points-of-sale they have the possibility of managing their annual pass online. • 53 ticket offices • 250 retailing points In a nutshell... The Greater Marseille transportation authority Ground vending and reloading equipment chose to modernise its ticketing system with our help. We deployed the central system, installed • 32 DAS 202 vending machines (metro), the new equipment and updated the existing 52 DAS 400 (tramway) and 92 DAS 200 (metro) equipment. We provided solutions tailored to the requirements of this network, which handles Other equipment 150,000 million journeys a year. • 132 metro gate-controllers • 33 anti-fraud gate-controllers • 29 videophone terminals