Customer Success Story ZENworks Configuration Management ZENworks Asset Management Kent and Medway Health Informatics Service
Using Micro Focus® ZENworks® ConfigurationManagement to remotely administer users’ desktops enables the Kent and Medway Health Informatics Service (KMHIS) to cut down on time on the road spent by engineers.
Overview the diverse IT needs of its 30,000-strong Kent and Medway Health Informatics Service user base. (KMHIS) provides IT services to NHS organ izations across Kent, including major acute “With no centralized desktop management trusts, commissioner and provider organiza solution, our desktop engineers had to travel tions, and GPs. Headquartered in Maidstone, to each site in turn to manually install new soft the organization supports a user base in ex ware and application upgrades,” said Debbie cess of 30,000 and employs over 250 people. Hawkes, Operations Director, KMHIS. “We recognized that by automating this process At a Glance Challenge we could not only benefit from standardization, Kent and Medway Health Informatics Service but could also introduce savings for our clients Industry as well as support the NHS Green IT agenda.” (KMHIS) faced the challenge of managing Healthcare
To ensure continuity of patient care, desktop Location engineers at KMHIS were often under pres UK “ZENworks Configuration sure to deploy software within very short time Management really came into frames. There was also a lack of consistency Challenge its own when the deadline for in software deployments between the differ Lack of centralized desktop management and installing a time-critical NHS ent NHS Trusts. This meant that engineers time pressure caused application conflicts due required specialist knowledge of each Trust’s to deployment inconsistencies. national application was brought IT environment to overcome the risk of appli Solution forward at the last minute. With the cation conflicts. Novell (now part of Micro Focus) Use ZENworks Configuration Management to automate desktop management and ZENworks solution we were able to roll out Solution Asset Management to get a clear and accurate the application overnight without To facilitate automated desktop manage view of technology assets. breaking a sweat—something ment, KMHIS chose to implement ZENworks Configuration Management. Results which simply would not have + Reduced travel time for engineers been possible before.” “ZENworks Configuration Management was + Provided a more consistent level of service to users the natural choice since it is so widely used DEBBIE HAWKES across the NHS, but we also considered a Operations Director number of alternatives,” said Hawkes. “Our Kent and Medway Health Informatics Service research showed that the Novell (now part of “As a direct result of deploying the Novell (now part of Micro Focus) solution we are now on the way to reaching our target of reducing the amount of time spent on desktop management-related tasks by 20 percent in a year. Instead, the engineers’ time can be spent on higher-value tasks, working on further improving services to our users.”
DEBBIE HAWKES Operations Director Kent and Medway Health Informatics Service
Micro Focus) solution provided a comparable Results or better service, at a more attractive price.” By enabling remote management of desktops ZENworks Configuration Management has KMHIS worked closely with the Micro Focus drastically reduced the time spent by engi Micro Focus UK team in the design, review and implemen neers on the road, resulting in improved pro UK Headquarters United Kingdom tation of the solution. “We decided to roll out ductivity and reduced CO2 emissions. the ZENworks solution on a Trust-by-Trust +44 (0) 1635 565200 basis, starting with Kent and Medway NHS “As a direct result of deploying the Novell so U.S. Headquarters & Social Care Partnership Trust, one of our lution we are now on the way to reaching our Provo, Utah largest and most geographically spread trusts,” target of reducing the amount of time spent 801 861 4272 said Hawkes. “The technical support we re on desktop management-related tasks by 20 888 321 4272 ceived was superb; when a technical issue percent in a year,” said Hawkes. “Instead, the arose with our back-end servers, an expert engineers’ time can be spent on higher-value Additional contact information and office locations: www.novell.com helped us successfully resolve the problem tasks, working on further improving services quickly and efficiently. With their help we are to our users.” well on our way to completing a complex roll out to a total of 15,000 user devices.” The organization’s user base enjoys greater continuity of service as a result of the pro KMHIS now employs a small team of ZEN ject. “By introducing standardization we are works Configuration Management experts to able to provide a more consistent level of build software packages which can be de service to our users, and can respond much ployed overnight to multiple locations from a quicker if there are any issues,” said Hawkes. central point. “Rather than waiting for an engineer to drive out and fix the problem onsite, we can re “ZENworks Configuration Management really motely access desktops and attempt to fix came into its own when the deadline for install the issue that way. Current pressures in the ing a time-critical NHS national application NHS demand that we become as efficient as was brought forward at the last minute,” said possible; we view ZENworks Configuration Hawkes. “With the Novell software we were Management as a key enabler in helping us able to roll out the solution overnight without to achieve this.” breaking a sweat—something which simply would not have been possible before.” About Micro Focus KMHIS also deployed ZENworks Asset Man The Micro Focus product portfolios enable agement, offering a complete view of IT as enterprise customers to unlock the value sets on demand. “We now have insight into our in their business data and logic to improve technology assets like never before, allowing their competitive advantage through inno us to easily keep track of what is deployed at vation. www.microfocus.com every location,” said Hawkes.
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