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ACCOMMODATION HANDBOOK 2020-2021
Information for students living on campus CONTENTS
Welcome 1 Student Behaviour 16 About your Accommodation 3 No smoking policy 16 The Student Accommodation Code 3 Behaviour 16 Accommodation Office 3 Coronavirus or COVID-19 Policies 17 Arriving at the University 3 Penalties 17 MyAccommodation portal 3 Noise and neighbours 17 Vacation periods 3 Visitors 18 Part-catered accommodation 4 Housekeeping information 19 Flex catering package 4 Arriving 19 College accommodation 4 Bedrooms 19 College Life Team and college membership 4 Cleaning 19 Student Conduct and Complaints Office 4 Furnishings, fittings and equipment 20 Insurance 4 Charges for damage, breakages or losses 20 Paying accommodation fees 4 Housekeeping team 20 Fobs and keys 5 Visual room/house checks and inspections 20 Reporting accommodation repairs and Recycling facilities and waste disposal 20 maintenance defects 6 Environment 21 Launderettes 7 Moving out 21 Reception services 7 Safety and security 22 Mail 7 Campus Security 22 Heating 9 Personal safety and security 22 Internet and Wi-Fi 9 SafeZone app 22 Weekly fire alarm tests 10 Lost and found property 22 Animals 10 Medical Centre and Nursing Services 22 Telephones and messages 10 Student Support and Wellbeing 23 Bikes 10 TV licence 11 Health and safety 24 Electoral roll 11 General health and safety 24 Shopping deliveries 11 Fire safety 25 Transport and car parking 11 Electrical safety 28 Kent Sport Membership 11 KentOne Card/University ID 12 Prohibited items 12 Room occupancy 13 Room transfers and vacancies 13 Withdrawing from the University 13 Leaving University accommodation to move home or into privately rented accommodation 13 Completion of residence period 14 Storage 14 Student Guide 14 www.kent.ac.uk 1
WELCOME
We hope you will enjoy your time living on campus at the University of Kent. Our cosmopolitan student community will give you a unique opportunity to make new friends from around the world.
The University is committed to the creation and support of a balanced, inclusive and diverse community and anticipates that all residents will contribute by treating everybody with courtesy and respect. This handbook is intended to help everyone live and work together in a safe, stress-free and civilised environment.
Your accommodation will be your home for the next nine or twelve months. We ask that you look after it, yourself and your housemates during your time here. 2 University of Kent / Accommodation Handbook 2020-2021 www.kent.ac.uk 3
ABOUT YOUR ACCOMMODATION
The information provided Arriving at the University During the winter vacation you may leave your belongings in your room in this handbook forms Your accommodation should be (at your own risk) but for the spring part of the terms and clean and tidy when you move in. If vacation all belongings must be conditions which you this is not the case and there are removed, as the accommodation agreed to when accepting any existing defective items or will be used by conference visitors. damage within your room on arrival, your online offer of Please note access to your room you should report this straight away accommodation at the over either vacation period will be to the relevant housekeeping office University of Kent. unavailable. or reception. After arrival, any faults or repairs must be be reported Residents of Rutherford and Eliot The Student online at www.kent.ac.uk/ Colleges can occupy their rooms for Accommodation Code accommodation/report-defect the winter and spring vacations, The University of Kent has signed except for the University’s two-week up to the Universities UK Code of MyAccommodation portal closure period over Christmas and Practice for University Managed In addition to allowing you to apply New Year. You will need to return Student Accommodation (the SAC). for campus accommodation, the your fob to reception before leaving This code covers health and safety, MyAccommodation portal also for the winter closure period, but you maintenance and repair, good allows you to access important are able to leave your belongings in management practice and will also documents relating to your your room (at your own risk) during help you to understand your accommodation throughout the this time although please be aware obligations as responsible residents. duration of your agreement. access to the room will be See www.thesac.org.uk for more These include your insurance unavailable. information. documents, T&Cs and move out dates. You can access your If you wish to stay in your Accommodation Office MyAccommodation portal at accommodation during any vacation Our office deals with applications for https://kenthospitality.kent.ac.uk/ not covered by your contract you University accommodation, both MyAccommodation may do so (subject to availability). during term-time and vacation However, you will not be able to periods. We allocate rooms to Vacation periods remain in your term-time room and students and issue room To keep your rents as low as will be offered a room in separate agreements. possible, and allow the University to student designated accommodation maximise income from the areas. This will be charged at The Accommodation Office is residences, our facilities are let to normal student term-time rates. located in Tanglewood, near Keynes outside bodies for conferences and College, and is open from 09.00 events during the spring and If you are unsure of if you need to to 17.00 Monday to Friday. You summer vacations. move out, or the dates and times can contact us for general you are required to move out by, accommodation enquiries on If you live in Becket Court and please check your Accommodation +44 (0)1227 766660, or Keynes College main building Agreement available through your [email protected], or via Twitter (blocks F, G,H and I) you will need to MyAccommodation portal. or Facebook @AccommUniKent or vacate your room and return your visit www.kent.ac.uk/accommodation fob to reception for both the winter and spring vacations.
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Part-catered College accommodation Find out more about college membership and how to contact the accommodation Colleges are locked at midnight but College Life Team at: Your meal entitlement will be residents can use their room fob to www.kent.ac.uk/guides/colleges available via your room fob, which gain entry after this time. All non- or reach the team by emailing you collect on arrival at the University. residents are required to leave [email protected] before midnight. For residents in Eliot and Rutherford Colleges, the Bed and Flex dining College Life Team and Student Conduct and scheme is available at many college membership Complaints Office different locations across This Office is responsible for College membership is a feature of Canterbury campus, seven days a enforcing the University’s Student the University’s collegiate identity. week during term-time. Discipline Procedure and Code of Each student becomes a member Conduct. The Code of Conduct sets of one of the seven colleges, If you live in Keynes College main out the behaviours that we expect whether they live on or off campus, building (blocks F, G, H and I) or all student’s to abide by during their in part-catered or self-catered Becket Court, breakfast and an time at University. A digital copy of accommodation. This also includes evening meal are available in these documents is available at at: students living in Park Wood. Dolche Vita, Keynes College, www.kent.ac.uk/regulations/general. Membership is assigned based on Monday to Friday, and in Rutherford html your first address on campus and Dining Hall at weekends and bank you can check yours through SDS. holidays, during term-time only. Through College events, activities Insurance and more the College Life Team help Your rent includes room insurance Further information on meal plans to shape college communities and for loss of personal possessions can be found in the part-catered ensure that students have a positive up to £10,000 in respect of claims accommodation section at experience of residential life. arising from fire, flood or theft within www.kent.ac.uk/accommodation the accommodation area, including The Head of Colleges and losses by walk-in theft, but does Flex catering package Community Life along with the not cover accidental damage. You If you live in self-catered College Life Team look after each will be able to arrange additional accommodation you can purchase college and are there to offer cover online at the insurer’s website, the Flex Catering Package in advice, help and support if you (eg for accidental damage or all addition to your accommodation. need assistance with any welfare or risks on high value items such as This plan provides savings of up to interpersonal issues. All matters will bicycles, mobile phones and 50% throughout the year and be dealt with in the strictest laptops). You can find your provides a daily £10.00 credit to use confidence. They also support you insurance documents within your in various outlets across campus if you have minor disagreements in MyAccommodation Portal: during term-time. your household and make referrals https://kenthospitality.kent.ac.uk/ where necessary to appropriate MyAccommodation For more information see campus services and departments. www.kent.ac.uk/catering www.kent.ac.uk 5
Paying accommodation The University’s Student Finance You are not permitted to give your fees Offices can be found in the Registry. keys to any other student or Each office has its own opening unauthorised person or to sublet Every student at the University has times so please check before visiting your room, under any a financial account held centrally. www.kent.ac.uk/finance-student circumstances. No fob or key can The Income Office is responsible be handed out from reception to for applying all tuition and Fobs and keys anyone other the room’s occupant. accommodation charges to your student account and collecting all Upon arrival at the University you will It is important that rooms are never related student income. need to collect your electronic fob or key from your accommodation left unlocked when you are away from your residence. Security of Accommodation fees can be paid reception. This key and/or an keys and fobs is paramount to the online at electronic fob will provide access to safety of personal belongings and if https://epay.kent.ac.uk/epay and are your bedroom and building. they are lost this should be reported due as follows: to your reception without delay. • For undergraduates, payment is If you are based in Becket Court due on the first day of each term and Keynes College main building When reporting a lost fob/key to • For postgraduates, payment is (blocks F, G, H and I), you will be reception you will be given seven due on the first day of each issued with a fob on a termly basis days to find it by being issued a quarter. and you must return your fob to the reception at the end of each term. temporary replacement (your ID or security questions will be asked to If you wish to look at your invoice for If you live in Eliot and Rutherford verify you are the room occupant). your accommodation please login to College you must return your fob at This temporary key/fob will stop your accommodation account the end of the Autumn term. working after seven days at which https://kenthospitality.kent.ac.uk/ point upon issuing a new fob/key a MyAccommodation All other students must return their fee will be applied to your student fob/key at the end of the period of account to cover the permanent Statements and email reminders residence. For all students, charges replacement of each lost key/fob. will be sent to all students who will be incurred if keys/fobs are not have an outstanding balance after returned on the date(s) specified in Please note that if you find the the payment deadlines. They will your Accommodation Agreement. original fob after a new replacement detail the balance outstanding has been made, a refund cannot be and any payment penalties added If you do not return your fob, you issued as the original fob will no to your account. risk a charge being applied to your longer work and is not reusable. Late payment penalties will be student account to cover the actual Duplicate keys cut outside the charged if the fees have not been replacement cost. You may also be University are not acceptable. paid in full. Non-payment of charged for not vacating your room residence fees may also result in on the specified date as stipulated Misuse of keys/fobs may be accommodation being withdrawn. in the T&Cs of your Accommodation considered a disciplinary offence Agreement. Please note in this and you should be aware that If you have trouble with accessing instance you will also not be able to handing back keys to a room does government funding or are re-enter your room as the fob will not free you from the charges or experiencing a shortage of funds have expired. New fobs can be obligations of your room agreement. you are advised to visit the Financial collected again from your nearest Aid Office in the Registry. accommodation reception when you arrive for the new term. CONTINUED OVERLEAF 6 University of Kent / Accommodation Handbook 2020-2021
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Reporting accommodation Any emergency repairs required • Door closers repairs and maintenance outside office hours should be • Unable to open windows defects reported to Campus Security +44 • Tiling to showers (0)1227 823300, who will decide You must report any maintenance whether a repair is urgent and will Scheduled – within 20 working defects online via the defect call out a member of the days reporting system at the earliest maintenance team where necessary. opportunity. In all colleges (except • All other Maintenance items required Woolf College, please see below) Maintenance service level of reports can be via www.kent.ac.uk/ response is indicated below: accommodation/report-defect This list can be found online at www.kent.ac.uk/estates/customer- Emergencies – within one hour For any emergency fault or issue services/maintenancelevels.html • Floods (either from pipework or (such as flooding) please contact leaking roofs) your college reception immediately, Estates and UPP staff aim to carry • Glazing (where security or safety or out of hours, Campus Security. out all necessary maintenance work is compromised) so as to minimise inconvenience to • Electrical shutdown of a building The maintenance and repairs of residents. This will not always be • People trapped in a lift University buildings are carried out possible if unexpected and • Gas leaks by University Estates staff. In Woolf unplanned (reactive) maintenance • Fire alarms College and Turing and Keynes flats is needed. • Serious trip hazard and houses, maintenance is carried • Bare electrical cables out by University Partnership For planned maintenance seven Programme (UPP) staff, whose days’ notice will normally be given, response times may differ to those Urgent – within 24 hours where possible, to residents and outlined below. In addition, • No heating (when reported every effort will be made to avoid approved external contractors may before 15.00) examination periods. For urgent also need to access buildings on • No water work the minimum notice will be occasion to carry out necessary • Lighting (where it provides the 24-hours unless an emergency specialist repairs or maintenance. only illumination in an area) requires immediate action. • Lights on staircases Please note, the University and UPP • No hot water Not all defects can be fixed do not offer a 24-hour, seven days • Shower not working (where it is immediately, as sometimes delays a week maintenance service, unless the only one in a house) can occur if replacement parts are a call out is required for any major • Localised electrical failure difficult to obtain or the fault needs emergency, such as a flood or • Security lighting an outside contractor. You should power failure. • Blocked toilets or drains check with the Housekeeping • Lifts out of action Supervisor on the progress of any Normal working hours are 08.00 • Corridor lights repairs. Where repair or to 16.00, Monday to Friday, when • Removal of graffiti maintenance work is necessary due all minor maintenance work is to damages caused by you, your undertaken. Any faults reported Routine – within five working housemates or your guests, you will outside of these hours will be days be notified of the total actual costs reviewed the next working day and • Lighting (where it is one of a for repair or replacement which will prioritised in accordance with the number in an area) be added to your student account Estates Department service levels. • External lighting with the University. www.kent.ac.uk 7
Any faulty street lighting should be Launderette faults should be Reception services reported to the nearest reception or reported directly to the operator Receptions are located in Darwin, Campus Security on ext 3300. using the numbers located within Eliot, Keynes, Turing and Woolf the launderette. Colleges, in Park Wood Refurbishment work may be carried Administration Building and in Tyler out while you are in residence – we You can purchase laundry cards Court, Block A. This is where you aim to respect your privacy and keep (including some with pre-loaded collected your keys/fobs on arrival any disruption to a minimum. credit) from dispensing machines and can collect mail and parcels Refunds of rent for maintenance located in Park Wood Flats (see below). The receptions also failures are only made in very launderette, Turing College provide a general information exceptional circumstances and only launderette and in Keynes College service. Details of opening hours following a written report to the near reception. A laundry card are available at Executive Manager of Housekeeping costs £2.00 with no credit loaded, www.kent.ac.uk/receptions at Kent Hospitality. as such this will be deducted from the total credit included when Mail No refunds are considered where purchasing a pre-loaded card the fault is beyond the University’s (ie a card purchased for £10.00 at All internal mail should be collected control, eg a power cut or difficulty a vending machine will have £8.00 from your accommodation reception or delays in obtaining a spare part. credit included). Please also note, and it is your responsibility to check Refunds of rent are not made in these laundry card vending regularly for any mail. Any mail not respect of noise disturbance. machines do not give change so collected within two weeks of please use the correct money. delivery will be returned to the To report a defect at Woolf College sender. Residents living in the you can either go to Woolf reception, To use the mobile app, download following accommodation should call +44 (0)1227 378700 or email the free ‘Circuit’ app from the Play or collect their mail as follows: [email protected]. App store and follow the in-app • Tyler Court A, B and C, and Please note, reported defects in instructions to top up. Rutherford College from Tyler Woolf College are responded to by Court A Reception UPP, as such the above information Irons and ironing boards are • Becket Court from Eliot College will differ for Woolf College. provided in kitchens of self-catering Reception accommodation. • Darwin Houses from Darwin Information regarding the University’s College Reception adverse weather policy is available Please note you use the launderettes here: www.kent.ac.uk/estates/ at your own risk and the University In self-catered accommodation at policies/?tab=adverse-weather accepts no liability for any damage Park Wood, Keynes and Turing that may result from the use of these College, Royal Mail and couriers will Launderettes facilities. For information about deliver all correctly addressed launderette facilities in your external mail directly to the Self-service, mobile app/laundry accommodation area, see house/flat. You should try to arrange card operated launderettes with www.kent.ac.uk/accommodation/ for items to be delivered when you washing machines and tumble canterbury/living-on-campus/ know you will be available, as dryers are available for you to use laundry-facilties.html receptions may not be able to across all accommodation areas accept deliveries on your behalf. on campus.
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Please note receptions are unable to Darwin College Name take delivery of any fresh food items Corridor/Room Number (eg G1-5 or Finch 2) including online supermarket Darwin College deliveries (see page 11). The University of Kent, Canterbury CT2 7NY An automated email will be sent from your accommodation reception when Eliot College and Name a parcel or piece of registered mail Becket Court Corridor/Room Number (eg E3-N2 or 12 Becket Court) has been delivered and processed Eliot College by reception for you to collect. You The University of Kent, Canterbury will need to show your KentOne card CT2 7NS (student ID) to collect all mail. Keynes College Name The University does not accept any (blocks F,G, H Block/Floor/Room Number (eg F1/12) responsibility or liability for and I) Keynes College forwarding mail to a new address, The University of Kent, Canterbury CT2 7NP as such mail will require a new stamp within 24-hours of receipt. Keynes College Name Block/Flat Number/Room Letter (eg R6/A) It is your responsibility to arrange (blocks P, Q, R, S and T) Keynes Flats/Houses to have your mail redirected if The University of Kent, Canterbury you change your campus CT2 7FH accommodation and before leaving campus at the end of the summer Park Wood Name term, whether you are returning in House (or Flat) Name/House (or Flat) Number/Room September or not. All mail received Letter (eg Tudor Court 5A or Stock 6B) during the summer vacation is Park Wood returned to the sender. The University of Kent, Canterbury Postcode You are able to buy postage stamps (each court has its own postcode as listed below) and post mail and small parcels from the Estates Post Room on Park Wood Bishopden CT2 7UY; Bossenden CT2 7WS; Clowes Road. Items may be sent using a CT2 7SX; Denstead CT2 7SJ; Ellenden CT2 7SH; range of standard Royal Mail Farthings CT2 7UZ; Grimshill CT2 7ST; Homestall CT2 services. The Estates Post Room is 7SU; Kemsdale CT2 7WW; Lypeatt CT2 7SR; Marley open limited times Monday to Friday. CT2 7UU; Nickle CT2 7WU; Purchas CT2 7SY; Stock Check online for opening times and CT2 7WT; Thornden CT2 7SS; Tudor CT2 7UX; Willows further information CT2 7UT www.kent.ac.uk/estates/services/ postal.html Rutherford Name College Corridor/Room Number (eg E3-N2) In order to get your mail delivered to Rutherford College you correctly it is important to use The University of Kent Canterbury the correct postal address for your CT2 7NX accommodation area. Please use the following address formats. www.kent.ac.uk 9
Heating Heating in the accommodation will not be on 24 hours per day and will be turned off during the summer. All student residences are fitted with centrally controlled thermostats meaning that your heating will automatically turn on between 06.30 and 23.00 if the room’s temperature drops below 21 degrees Celsius or below 18 degrees Celsius outside. If your radiator is not working when these conditions have been met, first check your radiator is on (lift the head and turn it anti-clockwise) then check the rest of the house’s radiators before reporting a faulty radiator using the online defect reporting system.
The University does not provide individual additional heating or Turing College Name cooling appliances in the Block/ Corridor Room Number (eg G/8D) accommodation in winter or summer. Turing College The University of Kent, Canterbury Internet and Wi-Fi CT2 7FN Your bedroom on campus has wired internet for your laptop. It’s easy to set Tyler Court Name up: plug in the red Ethernet cable (Blocks A, B Tyler Court Block/Flat Number/Room Letter (available in receptions if needed) and C) (eg Tyler Court A/32 or Tyler Court B21/K) and open a web browser to follow the The University of Kent, Canterbury process on screen. Step by step CT7 7UF instructions are in the Get Online booklet in your bedroom. Woolf College Name Block letter Flat Number/Room letter (eg H2/B) The student Wi-Fi service (eduroam) Woolf College works in your accommodation and The University of Kent, Canterbury across campus. Check your phone, CT2 7BQ tablet, laptop etc is using eduroam. There is also free public Wi-Fi for visitors (WiFiGuest), but it won’t offer the full speed and access that eduroam gives you. For more details see www.kent.ac.uk/guides/wi-fi
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Animals Weekly fire alarm tests Animals are not permitted in Location Time Day University accommodation. However, Becket Court 08.35 Tuesday assistance dogs are acceptable, but this must be arranged in advance of Darwin College 08.15 Wednesday your arrival with the Accommodation Darwin Houses – Phase One 09.10 Wednesday Office and Student Support and Darwin Houses – Phase Two 09.15 Wednesday Wellbeing. Eliot College 08.15 Tuesday Telephones and messages Keynes College 08.55 Tuesday Please ensure that you keep in Keynes Flats and Houses 09.00 Tuesday regular contact with your families Park Wood – Administration Building 09.50 Monday to avoid unnecessary worry and Park Wood – Bossenden Court 09.30 Monday inform one of your housemates if you intend to be away from your Park Wood – Grimshill Court 09.40 Monday accommodation. Park Wood – Kemsdale Court 09.15 Monday Park Wood – Nickle Court 09.20 Monday It is not possible to provide an Park Wood – Stock Court 09.25 Monday individual message service for so many residents and the Rutherford College 08.55 Wednesday administration staff will only take Turing College 10.00 Tuesday extremely urgent emergency Tyler Court, Block A 09.20 Wednesday messages. Tyler Court, Block B 09.25 Wednesday Where provided with a telephone, Tyler Court, Block C 09.35 Wednesday you are able to use the University Woolf College – residences 11.00 Tuesday internal telephone system only. It is Woolf College – academic building 08.25 Wednesday not possible to receive incoming telephone calls to this system. No additional telephone lines or satellite At all other times you must evacuate immediately when the alarm dishes may be installed in any sounds continuously. Even at the test times listed above, you must evacuate if the alarm sounds for more than one minute. University accommodation.
If you do not evacuate immediately, you are potentially putting yourself Bikes and others at risk. The University will treat this and tampering with fire You are welcome to bring your bike safety equipment as a serious disciplinary offence. to campus with you as there are a number of bike shelters (open and lockable) available across campus. Bikes are not allowed to be kept in your accommodation. If requested, bike shelter access can be placed on your KentOne card at the Security and Transport Centre. Please note all bikes are left at the owner’s risk. www.kent.ac.uk 11
Together with ByCycle there is an Shopping deliveries Most students purchase a heavily affordable cycle hire scheme on discounted academic year ticket If you are ordering your shopping campus. During term-time ByCycle (Student Unirider) which allows online to be delivered to campus, it also provide a weekly Dr Bike unlimited travel around Kent and is your responsibility to return the service where trained bicycle East Sussex. For more information crates to the driver immediately mechanics check and adjust your see: www.kent.ac.uk/transport afterwards. If you fail to do so, bike for free. please take the crate(s) as soon as The Campus Shuttle service possible to the dedicated Find out more about the cycling provides free transport between the supermarket crate collection point facilities on campus at: Canterbury and Medway campus nearest to your accommodation. www.kent.ac.uk/transport/cycling during term-time. You can book a Details of the collection points are seat on the shuttle online displayed in your kitchen. TV licence www.kent.ac.uk/campus-shuttle A TV licence is required by UK law Failing to return supermarket crates The nearest train stations to the for each television in a shared could result in tripping hazards or Canterbury campus are Canterbury house, flat or college bedroom. The obstruction of fire evacuation West and Canterbury East. From University does not guarantee TV escape routes and throughways. Canterbury West station you can reception in residential buildings. catch the high speed service to If however, the room has a fixed Transport and car parking St Pancras and then connect to television provided, then the We regret that we are unable to the Eurostar train service, London University will cover the TV licence. provide parking for students living in Underground or National Rail One licence does not cover several any on-campus accommodation. services. televisions in shared student Parking is only available to students accommodation. Please note that who hold a Disability Blue Badge or National Express operate a regular detector vans patrol the campus those living off-campus, a long coach service to London Victoria regularly, and fines can range up to distance away from the University from Keynes bus stop on campus. £1,000 for unlicensed televisions. campus. For information on whether you are eligible for a student parking Learn more about all of our travel Use of a laptop, games console or permit visit: www.kent.ac.uk/ discounts and how we are trying mobile phone to watch live TV will transport/byroad/student to be greener at www.kent.ac.uk/ still require an individual TV licence. transport or keep up to date by For further information and The University is well connected via following @unikent_travel on Twitter guidance, visit www.tvlicensing.co.uk public transport. The Estates department work with Stagecoach Kent Sport Membership Electoral roll to provide a frequent, 24-hour, Kent Sport Premium Plus You should register to vote in affordable bus service between the membership is included in your local or national elections, to do Canterbury campus and Canterbury accommodation fees for all this you need to register at City centre. undergraduate students living in our www.gov.uk/register-to-vote. accommodation on the Canterbury The University is not permitted campus. to register you.
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ABOUT YOUR ACCOMMODATION (CONT)
Alternate sport membership is Any separately purchased meal Prohibited items included for first year students living packages are added to the The following items and actions are in Pier Quays at the Medway KentOne card. prohibited in your accommodation campus. for health, safety and fire reasons: You can also use your KentOne card • smoking, shisha pipes, vaping You cannot return/not use your as a cashless purchasing card. All and use of e-cigarettes (also sports membership in exchange for Kent Hospitality catering outlets (as prohibited within 5 metres of all a reduction to your accommodation listed below plus Gulbenkian Café buildings under the University’s fees. and The Pavilion Café Bar) are No Smoking policy except in cashless meaning you must pay via outside areas of licensed Read more about your sports your KentOne card or a credit/debit premises) membership at: www.kent.ac.uk/ card when making a purchase. • nitrous oxide or nos canisters* sports/membership/free-membership Once you have credited your • candles, incense/joss sticks, oil KentOne card account with funds, burners and all other naked you will be able to use the card at KentOne Card/University flames numerous campus outlets to pay for ID • storage or use of fireworks of any food, drinks and shopping. You’ll use this card in many areas of kind your life at Kent! It is produced from • storage of dangerous flammable When doing this you will receive an the KentOne desk, which is situated liquids, acids or other strong exclusive 10% discount at the till in at the Central Student chemicals, such as bleach, petrol all of Kent Hospitality’s outlets: Bag Administration reception, at the or other fuels and solvents It, Create, Dolche Vita, Hut 8, K-Bar, student entrance of the Registry. • use of barbecues Mungo’s, Origins, Rutherford Dining • heating appliances Hall, Sibson Café, Sports Café and The card is multi-functional and • cooling appliances including The Street Kitchen. Your card can enables you to access and borrow refrigerators* and air conditioning be instantly topped up online at books from the library, join Kent units www.kent.ac.uk/kentonecard Sports and go to the gym, gain entry • tumble/spin dryers to the examinations hall, participate • multi-way cube adaptors If you lose your card you will be in student elections and lots more. • travel adaptors – except the charged for a replacement, which approved types (available from can be obtained from the KentOne You must carry your KentOne Housekeeping or receptions) desk in the Registry on weekdays card/University ID on you at all • suspending cord for use as a from 09.00 to 17.00 and 09.00 to times and should show it on clothes line 13.00 in vacation periods. Please request. In particular you must • storage of bicycles note that as they are unable to take show your KentOne card to Security • storage of firearms, knives, cash, you will need to have sufficient Personnel when requested to do so. dangerous implements or funds on your KentOne account or This is to assist in maintaining a weapons of any kind have a debit/credit card with you. safe campus environment for the • tampering with any of the heating Cards which have been stolen are benefit of all. Failure to co-operate, or electrical systems replaced free of charge if you can in particular failure to show your • accessing any roof or entering provide a crime reference number. card, may be considered as a any roof space. breach of the Student Discipline Further details of the KentOne card Procedure. * Exceptions can occasionally be are available at made for genuine medical www.kent.ac.uk/kentonecard requirements. www.kent.ac.uk 13
Residents in part-catered Room transfers are not automatically Details on the procedures you accommodation (Rutherford, Eliot, granted and requests from new should follow can be found at: Becket Court and Keynes College students or those living off-campus www.kent.ac.uk/csao/support/ main building – blocks F, G, H and I) are given priority for any vacant withdraw.html. If you fail to do this, are not allowed any additional rooms. you will continue to be charged for cooking equipment – prohibited your accommodation whether or not items include toasters, microwaves, Reasons for moving that involve you are still living there. grills and deep fat fryers. housekeeping or maintenance problems must be first be directed You should vacate the Additional cooking appliances are to the Housekeeping department so accommodation within a reasonable only permitted in self-catered the issue can attempt to be resolved. time period, usually within four accommodation kitchens (Darwin weeks of your official intermission/ College, Tyler Court, Woolf College, Reasons for moving that involve withdrawal or de-registration. Keynes flats and houses, Park Wood disputes or complaints with flats and houses, Turing College flats neighbours should in the first Once your departure date has been and houses) but must not be used in instance be referred to the College confirmed, before or on that date, study bedrooms or corridors at any Life Team who may be able to you must: time (this applies to all equipment resolve the cause of any problem • return your keys or key fobs including toasters and kettles). and escalate it to the Student • leave your room and the property Conduct and Complaints Team if in a clean and tidy condition For more information, see the Health necessary. • have paid any accommodation and Safety section of this handbook. fees due to the University. Due to the Covid-19 situation, the Room occupancy Accommodation Office will Any refunds of accommodation fees endeavour to assist with room move due after departure are Single rooms are designed for requests as permitted under administered by the University occupancy by one person only. No government guidance and subject Income office. persons other than the authorised to available suitable alternative resident are permitted to occupy the accommodation. You should email room or any other part of the Leaving University [email protected] regarding your accommodation. Visitors are allowed accommodation to move request provided your reasons are but for no longer than three nights. home or into privately not already covered above. rented accommodation Room transfers and Withdrawing from the If you wish to leave your vacancies University accommodation, but are intending Please note you are not permitted to to continue to be a registered If you decide to leave the University make informal exchanges of rooms. student of the University, you will and withdraw or intermit from your All room transfers must be arranged only be released from your licence course, you must inform the with and authorised by the if a suitable replacement student Accommodation Office, at Accommodation Office. This is to (ie one who is not currently in Tanglewood, and your academic ensure a new room agreement is University managed school in writing, as confirmation created so that each resident is accommodation, and who is the will be required in order to process charged accurately. same gender can be found). your Notice Letter.
CONTINUED OVERLEAF 14 University of Kent / Accommodation Handbook 2020-2021
ABOUT YOUR ACCOMMODATION (CONT)
Storage You should not leave any personal belongings on the premises after the end of your accommodation agreement. Any items left behind will be recycled, donated or disposed of. The University does not accept any liability for items left, either inadvertently or otherwise, after the occupant leaves the accommodation.
If you need to arrange storage of your personal effects, details of local storage companies are available from the Accommodation Office and online at www.kent.ac.uk/ accommodation/canterbury/living- on-campus/vacation- You will have to pay for your • The University will not accept accommodation.html University accommodation until a liability for items left in the replacement student accepts accommodation at the end of the Student Guide liability for your room and a new letting period. Any items found Agreement. will be treated as unwanted The Student Guide is available online refuse and disposed of and is your one-stop shop for finding Completion of residence immediately. out information about news, events and services available to you on period Please note that charges may be campus: www.kent.ac.uk/student At the end of the period of added to your student account to residence, the following cover the actual costs of returning Specific information and advice arrangements should be made: your accommodation to the on the following support services • Inform the Central Student standard it was when you moved in are also available: Administration Office of any if you were deliberately responsible • Wellbeing (including sections forwarding address for these damages. For example this on alcohol and drugs, mental • 10.00 is checkout time on the would include repairs, redecorating, health and sexual respect): morning of your agreement replacement of appliances or www.kent.ac.uk/guides/wellbeing expiry date furniture, appliance or furniture • Health services (on campus and • All rubbish should be removed, moving, excess rubbish removal. locally): www.kent.ac.uk/guides/ the room/house/flat cleaned by Where damages are in communal health-services the resident and furniture areas and the perpetrators not • Support contacts: restored to its original position identifiable charges will be equally www.kent.ac.uk/guides/wellbeing- applied to the accommodation’s contacts residents. www.kent.ac.uk 15 16 University of Kent / Accommodation Handbook 2020-2021
STUDENT BEHAVIOUR
All students are required • www.kent.ac.uk/regulations/ Behaviour general.html to abide by the University On campus any behaviour which • www.kent.ac.uk/governance/ Regulations, for the puts others at risk will not be policies-and-procedures wellbeing of our tolerated and may be subject to non- • www.kent.ac.uk/safety/ community, and you must academic disciplinary action studentsafety familiarise yourself with or legal proceedings. Examples of this include: them. The underlying No smoking policy principles are simple: • Unacceptable behaviour UK laws create a • Misuse of fire alarms or fire familiarise yourself with o requirement for all enclosed fighting equipment the basic rules, treat places of work and • Intentional or reckless interference others with respect, do not enclosed buildings, which are with mechanical, electrical or other act in an inconsiderate accessible by members of the services or installations, including or disruptive manner. public to be smoke free. fire extinguishers and alarm call Ignorance of the Therefore, smoking is not permitted points University’s Regulations within any University building, or • Possession, use or supply of is no excuse. within five metres of buildings other controlled/illegal psychoactive than within a few signposted substances On campus any behaviour which designated shelters. • Drunk and disorderly conduct puts others at risk will not be • Violent or threatening behaviour tolerated and may be subject to The use of e-cigarettes is treated • Non-compliance with notices on non-academic disciplinary action or the same as tobacco, under the the campus forbidding cycling, legal proceedings. University’s No Smoking policy and rollerblading, skateboarding etc must not be used within any • Possession or use of weapons or Breaches of the Student Discipline building or in other prohibited areas. harmful substances (including Procedure are taken seriously. replica weapons) Various penalties are available and • Misuse of laser pens. a full list of penalties can be found in the Student Discipline procedure found online at www.kent.ac.uk/ regulations/general.html
The Student policies and procedures includes health and safety, the general conduct expected of students, car parking and the policies on alcohol and controlled/illegal psychoactive substances.
The following University websites should be consulted for information about the regulations and policies governing the conduct of students: www.kent.ac.uk 17
Breaches of these regulations are Further University wide information The need for quiet is especially taken seriously. Ignorance of can be found at: important during the revision and policies or regulations is no excuse. www.kent.ac.uk/student/coronavirus examination period. During the Anyone in breach of these summer term there is a 24/7 noise regulations may be subject to non- Government guidance available at: ban and no noise should be audible academic disciplinary procedures, www.gov.uk/government/publication from within an individual’s room at and severe penalties may apply. s/coronavirus-outbreak-faqs-what- any time of day or night. you-can-and-cant-do/coronavirus- Care should also be taken not to Coronavirus or COVID-19 outbreak-faqs-what-you-can-and- create any disturbance in common Policies cant-do areas, or when outside close to residences. Even if your own The health, safety and wellbeing of examinations have finished, other all our students and staff on Penalties students may still be revising and campus is always our top priority Various penalties are available and a this should be respected. and we are continuously monitoring full list of penalties can be found in best practice and measures that the ‘Regulations on Student Residential accommodation is not can be put in place to allow you to Discipline in relation to non- suitable for the holding of parties. still enjoy the student experience. academic matters’ document found As such, advertising and holding online at www.kent.ac.uk/regulations of parties with loud music being We request that all students comply Penalties also include the authority played and heard from outside is not with the current government to recommend to us (Kent Hospitality permitted. Gatherings of people in guidance and regulations in relation Accommodation Office) that a the accommodation will inevitably to the COVID-19 pandemic while on student’s accommodation licence cause overcrowding, disturbance, campus and be considerate of agreement should be terminated. annoyance and possible distress others during this time. Noise and neighbours to other residents. The Accommodation Office have Failure to comply with the following Teaching and other rooms on produced a COVID-19 Policy regulations is a breach of the campus may be booked at the document that provides guidance conditions of your accommodation discretion of Kent Union in regarding living on campus and the agreement which could expose you conjunction with the Timetabling practices in place to keep everyone to a variety of disciplinary actions, Office for evening student society safe. This document is regularly such as transfer to alternative meetings and other activities during updated to remain current with accommodation, or even termination term time. At least one week’s notice government guidance. of the room agreement. is required. For further information, terms and conditions please refer To view this Policy and the latest In all accommodation, noise levels to www.kent.ac.uk/timetabling/ information visit: must be kept at a low level at all stusocbook/studentbooking.html www.kent.ac.uk/accommodation/ times and cease altogether between canterbury/living-on-campus the hours of 23.00 and 07.00. Residents are not to play musical #important-information instruments, nor have any form of amplification or musical We also have accommodation reproduction, outside the specific COVID-19 FAQs at: accommodation, nor situated www.kent.ac.uk/student/coronavirus/ so that it can be heard outside. accommodation
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STUDENT BEHAVIOUR (CONT)
Music practice rooms are available However, any complaints or disputes No keys and/or fobs are allowed and access to these can be arising from inconsiderate or noisy to be given to any visitor, and they arranged (by permit only) through neighbours, which remain should not be left unaccompanied the Music Assistant in the Colyer- unresolved, should be put in writing in the accommodation. Fergusson building. For full details, and directed to the Student Conduct Guests must be aged 18 or over see www.kent.ac.uk/music/ and Complaints Office. Your and it is not permitted for guests to practicerooms.html complaint should be short and stay on a regular basis or for factual, with descriptions of the extended periods of time beyond The most important thing is to be types of problems experienced this three-night period. Any visit considerate of others. Any including times, dates etc. You must be planned in advance, and neighbour is entitled to ask you to should detail your name, your where available an Overnight Visitor stop making a noise if it disturbs campus address and email and the Form must be filled out from them. If you are asked to be quiet, room number and name, if you know reception. The Accommodation please try to co-operate with the it, of the person or persons causing Office reserves the right to remove person making the request. any problem. or exclude guests and withdraw this Certainly you should not be rude privilege if in their reasonable or aggressive. A Student Conduct and Complaints opinion it is necessary to do so for Officer may then wish to interview the safety and wellbeing of other If you return to your accommodation you to check details before deciding residents, to safeguard property, or after midnight, please do so quietly. on any appropriate action to take. if this privilege is being exploited. In particular you should avoid shouting or having loud Visitors It is advisable that no guests stay in conversations outside rooms where student accommodation overnight You should follow government people may be sleeping and you during the first week of the start of guidance when considering inviting should not slam doors or run loudly the accommodation agreement. If visitors to your home, and discuss up and down stairs. complaints are received from other potential visitors with your residents or security staff about the housemates, respecting their needs Security staff are available 24-hours conduct of any visitor, the University and concerns where appropriate. a day on +44 (0)1227 823300 or ext authorities reserve the right to deny Once government guidance 3300 to attend any noise them access in the future. permits, visitors are allowed to stay disturbances. Campus Security pass occasionally for a maximum of three reports on incidents that they attend nights, preferably at weekends, to the Head of Colleges or Head of provided this does not Student Conduct and Complaints for inconvenience other residents. consideration. If you have a visitor, you are Issues arising from noise are usually responsible for their conduct and resolved through dialogue between behaviour and any damage they residents with a view to agreeing may cause. You should accompany shared expectations. them at all times to ensure they do not annoy or inconvenience other residents. www.kent.ac.uk 19
HOUSEKEEPING INFORMATION
You are responsible for It is important that you report any Cleaning damages in your accommodation cleaning your own You and your housemates are on arrival, to avoid the risk of being bedroom (and en-suite responsible for the cleanliness of charged for deliberately causing facilities where provided) your accommodation. As such you them at a later date. and collectively should wash up your own plates, utensils etc, and clean the responsible with your Bedrooms housemates for the cooker/microwave immediately cleanliness of communal Furniture and fittings must not be after use so your housemates are removed from rooms. When you not inconvenienced. areas (ie kitchen). All leave, all furniture must be left in the residents are expected to same position as it was when you Innuscience cleaning products and participate in keeping their first arrived. microfibre cloths have been accommodation clean. provided in your accommodation for Pictures, posters and other you to use. These products are safe Helpful advice, videos, cleaning decorations may only be and eco-friendly. We do not rotas and Housekeeping contact temporarily affixed to walls, so as recommend the use of bleach in information can be found online at: not to cause damage. It is your your accommodation. www.kent.ac.uk/accommodation/ responsibility to carefully remove housekeeping any items from the walls at the end Collectively, you must also regularly of the agreement period. clean and defrost fridges and Arriving freezers. Similarly, you must clean On arrival you are required to check Should there be any damage to any bath/shower immediately after your room and report any problems walls, the actual cost for resulting use and keep the facilities in a to your local Housekeeping redecoration may be applied to your hygienic condition. Supervisor in person or email, student account. via reception, or for a maintenance The University reserves the right to fault using the online defect employ contract domestic staff if reporting system. hygiene and cleanliness fall below a reasonable standard. In this event you and your housemates will be collectively charged the actual cost of the cleaning.
The Housekeeping Managers maintain room and house inventories and carry out formal health and safety inspections on a regular basis. These determine whether any charges will be added to your student account.
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HOUSEKEEPING INFORMATION (CONT)
Furnishings, fittings and Appeals against decisions should These checks will be carried out by equipment be made in writing to the Executive staff from the Safety, Health and Manager of Housekeeping at Kent Environment Unit, Kent Hospitality You are responsible for your own Hospitality, whose decision is final Health and Safety, Estates Health room (and en-suite where provided) and binding. and Safety and Kent Hospitality and collectively responsible with Housekeeping staff. your housemates for furnishings, Students can be charged the actual equipment and cleanliness in the cost to replace any damaged Visual room checks can be shared parts of the buildings. item(s) in their accommodation. In undertaken at any time, with or previous years this has ranged from without you being present, and are You are not permitted to install £50 for a replacement microwave in addition to any other planned or additional furniture or electrical up to several thousands of pounds emergency maintenance visits. You appliances in your room or to replace a burnt out kitchen. will be informed after the visits if any communal areas within the potential health and safety hazards accommodation (eg additional are discovered. heating or white good appliances) Housekeeping team because of safety, space and other You must allow free and unhindered legal restrictions. access to the accommodation and Recycling facilities and shared facilities by Housekeeping waste disposal Pictures, posters or decorations are staff. You must also ensure that your You and your housemates are not permitted in any communal conduct does not prevent domestic responsible for the removal of waste areas. staff from carrying out their duties. and recycling from your accommodation. Charges for damage, In special circumstances, breakages or losses Housekeeping teams may be General waste must be placed in required to offer a limited and the black sacks and mixed recycling Damage to University property, supplementary cleaning service must be placed in the green sacks whether wilful or due to negligence, under the direction of the provided by Housekeeping and can result in the actual costs of Housekeeping Supervisors. Any then put outside in the coordinating replacement/repair to be charged to such discretionary service is only wheelie bins in the designated bin the account of the student(s) intended to supplement the store areas. Recyclable items responsible. Where no culprit can cleaning already carried out by the include paper, card, plastic, tins, be identified for damage caused in residents. cans and so on. Glass bottles and a shared area, the actual jars can be taken to any of the many replacement/repair costs will be Visual room/house checks collection points around campus. divided equally between you and your housemates. and inspections Wet wipes and feminine hygiene Housekeeping Managers and It is essential that all possible steps products must not be flushed down Supervisors are authorised to are taken to maintain safe the toilet as they cause blockages impose charges on residents for any conditions for residents and resulting in potential disruption of damages caused in their employees alike as such during the facilities while repairs are carried residences. course of the letting period, regular out. For feminine hygiene products health and safety, maintenance and individual disposal bags will be housekeeping checks of all provided in toilet facilities. rooms/houses are carried out. www.kent.ac.uk 21
Moving out Inspections are carried out during and at the end of the residency period. More detailed advice concerning cleanliness etc will be issued to you prior to the end of the agreement when the accommodation is vacated. You (individually or along with your housemates) may be charged the actual costs for replacing any missing items or repairing any damage caused by you/your housemates to any part of the accommodation.
Sani bins are located in communal Environment toilets in campus buildings and The University aims to behave as an colleges. environmentally responsible body and to incorporate environmental Your college reception has recycling awareness and sustainable facilities for batteries and ink development into all its activities. cartridges/toner as well as charity bags for the British Heart You can help the environment by: Foundation Donation banks on • Reducing the amount of campus where clothes, shoes, resources you use, for example books and accessories can be only buy the food you need donated. Regular food drives occur • Reusing items and getting the on campus throughout the year, and most from every product, for extra events are in place during example using up your food moving out. leftovers to make up meals • Donating unwanted good such as To find out more about what you clothes, books, bags etc at the can recycle on campus and in British Heart Foundation Donation which bins, including maps of points recycling locations and initiatives • Recycling waste from within your that we have to reduce our general accommodation and when waste while increasing our reuse around campus and recycling options visit: • Only putting items that cannot be www.kent.ac.uk/recycling or tweet recycled such as food waste and @UniKentRecycle polystyrene into your general waste bin. 22 University of Kent / Accommodation Handbook 2020-2021
SAFETY AND SECURITY
Campus Security Personal safety and SafeZone app A professional security team of over security The SafeZone app gives you quick 50 members of staff are available on You should lock your room and access to emergency services, first campus on a 24-hour basis every close any windows when you are aid and Campus Security. Once day of the year, based at the out and carry your room you have a Kent IT account, we will Security and Transport Centre, near key/fob/swipe card and KentOne pre-register you for this service and the Grimond Building, telephone +44 card (University ID) at all times. You you will receive an email from the (0)1227 823300 (or extension 3300). are responsible for the security of SafeZone provider, CriticalArc. your own personal possessions. Campus Security staff offer support, For further information on safety and advice, guidance, free personal Campus Security provide a walking security see www.kent.ac.uk/staysafe safety alarms, and lost property. taxi service for anyone wanting to be accompanied across campus by Lost and found property In every college reception area (with a member of their team. Any lost property should be the exception of Woolf College), reported to the nearest reception there is a community internal use A number of free personal safety and the Security and Transport phone to call Campus Security if items are available to all students. Centre, which is near the Grimond necessary. Items are given out during Arrivals Building. Please hand in any lost weekend and other induction property you may find at the Find out more about Campus events. You can also visit Campus Security and Transport Centre. Security at www.kent.ac.uk/estates/ Security at any time, to pick up a Found property is held for 28 days services/security selection of items (stock permitting) only. which include purse/bag cable, UV security marker, charm alarm, secret Medical Centre and pocket and bag alarms. Nursing Services Accommodation receptions also The University has a large purpose provide personal safety and security built Medical Centre, which is information. located in Giles Lane and is open from 08.00 to 18.30 Monday to Friday. During the opening hours call +44 (0)1227 469333. You should register with the Medical Centre on arrival, or shortly afterwards in order to receive treatment by the NHS.
An independent pharmacy is located next to the Medical Centre. www.kent.ac.uk 23
The Student Support and Wellbeing office is located on the ground floor of H-block, Keynes College. You can call on +44 (0)1227 823158 or email [email protected]
There may be occasions during your time at the University when you feel in need of some support. If this is the case, we would encourage you to speak to someone at an early stage. Student Support and Wellbeing provides a confidential Counselling Service www.kent.ac.uk/counselling as well as Big White Wall, which is a free online mental health and wellbeing service and can be accessed The Medical Centre provides all When the Medical Centre is closed, through www.kent.ac.uk/wellbeing students with medical consultations, an out of hours NHS service is access to mental and sexual health available by calling 111. This In addition, the Directorate of services, vaccinations, treatment of number is free of charge from Student Services co-ordinate a minor ailments, counselling and mobiles and landlines. range of easy to access specialist help with personal problems. services for students, offering the A confidential ‘morning after’ For further medical advice, see the opportunity to derive maximum emergency contraception service Medical Centre’s web pages at benefit from the University is also available. www.umckent.co.uk experience. These include: www.umckent.co.uk/contraception • College Life Team – Student Support and www.kent.ac.uk/guides/colleges Alternatively in term-time contact Wellbeing • Chaplaincy (covering most Nursing Services next to the The team offers support to students denominations) – Security and Transport Centre with disabilities, specific learning www.kent.ac.uk/chaplaincy (telephone +44 (0)1227 823503 or difficulties, mental health difficulties • Medical Centre – internal extension 3503). A nurse is and medical conditions during www.kent.ac.uk/medical on duty every day during term time. their time at the University and In addition to medical advice and can assist in a number of ways. assistance, Nursing Services also Visit www.kent.ac.uk/studentsupport provide an emergency for more information. contraceptive service. If you require additional support should make contact with Student Support and Wellbeing and complete a registration form.
CONTINUED OVERLEAF 24 University of Kent / Accommodation Handbook 2020-2021
HEALTH AND SAFETY
While at the University If first aid is required, contact In case of an obviously life you are expected to act Campus Security by telephoning threatening condition such as heart responsibly and behave in +44 (0)1227 823333 from a mobile attack or suspected stroke, dial 999 a way that does not phone (3333 on an internal phone) immediately for an ambulance, then and/or by using the SafeZone app. advise Campus Security of the endanger you or other Report the accident or problem location (they may need to guide the people, and does not briefly and accurately, stating the ambulance driver). damage property. As such exact location. you must obey all safety Accidents signs, warnings and A trained first aider will take over on All accidents and near misses instructions, in addition to arrival, but be aware of the following (events with the potential to cause following the below basic first aid actions: harm or injury, however trivial, must guidelines. • Do not move the casualty unless be reported immediately to the in imminent danger. Stay with the nearest accommodation reception, General health and safety casualty if possible. Take care not who will record the details in the to endanger yourself University’s online accident What you should do in the event • In the case of suspected electric reporting system. of serious accident or illness shock, do not touch the casualty Stay calm – act quickly – call for unless confident that the current First aid boxes are kept at every assistance is switched off reception desk and most • If vomiting, turn the casualty on Receptionists and Campus Security All Campus Security staff are their side to allow draining staff are trained first aiders. trained first aiders. Names of • Stem any bleeding by applying additional local first aiders are pressure to the wound and For 24-hour assistance in the event displayed on noticeboards. elevating the affected area of an emergency, please call • Reassure the casualty that help is Campus Security on +44 (0)1227 on the way. 823333 or extension 3333.
Food hygiene The responsibility is yours. Please observe the following simple rules when preparing and storing food: • Wash your hands before preparing food • Keep cooked items separate from uncooked raw meat • Do not eat food when the ‘use by’ date has expired • Clean and defrost the fridge regularly, particularly if you have any spillages • Keep the grill pan and all other cooking equipment clean www.kent.ac.uk 25
and vermin as well as potentially being harmful to the natural wildlife such as squirrels and ducks on campus.
Other potential safety hazards • Worn or dangerous stair carpets • Loose fixtures and fittings
Please ask for advice from Housekeeping staff on any safety matter which you are unsure about.
Fire safety Key requirements you must observe: • Always evacuate immediately when the fire alarm sounds • Cook safely – do not overheat or overcook food, and never leave • Report any malfunctioning blades) lying around where they cooking unattended thermostats to the Housekeeping could injure someone. Such items • Do not use candles, incense or Office. must be disposed of safely and not prohibited electrical appliances included with general rubbish. • Do not tamper with any fire Window Restrictors equipment and do not hold fire For safety reasons, you should not Litter and pest control doors open tamper with the safety restrictors on Your University accommodation is • Know how to avoid causing false the windows in your accommodation. located in an attractive green fire alarms. countryside setting. We hope that Syringes, needles and other everyone who has the chance to live See below for further details on all sharps and work here will value and help the above. If you have to inject prescription preserve its natural beauty and medication you should ensure that biodiversity by taking care when The University takes fire safety very you have your own sharps disposal disposing of rubbish, and not cause seriously – offences or negligence box. However, the receptions do litter around the campus. can result in substantial fines. have some spare sharps boxes if If the individual responsible cannot you do not possess one. When your You are responsible for the safe be identified, fines can be sharps box is full please take it to removal of refuse, which should be distributed between all residents of your reception, where staff will placed in the correct designated bin the house, flat or corridor. The arrange for its safe disposal. before ensuring the lid is closed University reserves the right where before leaving. Please do not leave appropriate to apply other In the interest of everyone’s health refuse bags outside the large disciplinary measures or to terminate and safety, do not leave syringes, sealed waste containers provided the accommodation Agreement. needles and other sharp objects as if food or other debris is dropped Certain offences may also be (including broken glass and razor on open ground it will attract pests subject to criminal proceedings.
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HEALTH AND SAFETY (CONT)
Fire evacuation – what you • Do not attempt to extinguish the • Encourage others to leave if should do fire – this can be extremely possible, but do not waste time Fire procedures are very simple but dangerous and should be left to persuading them could save your life. Fire Action Security staff or the Fire & • Use the shortest exit route Notices are displayed near all Rescue Service available if there are alternatives building exits – make sure you are • For almost all buildings, Campus • Do not use lifts familiar with them, and with your Security are alerted automatically • Go immediately to the designated escape route(s). and attend within seconds assembly point • Report any relevant information to Failure to evacuate promptly may For the Park Wood Houses, Campus Security (eg information put other people’s lives at risk too, telephone Campus Security about the fire or false alarm, or if and is a disciplinary offence. immediately on +44 (0)1227 823333. you believe anyone is missing or needs assistance Be aware of the day and time of the When the fire alarm sounds • Campus Security calls the Fire weekly fire alarm test (see page 10). • Switch off equipment and close and Rescue Service depending Even at these times, if the alarm doors and windows, only if rapid on the incident sounds continuously for longer than and safe to do so (a few • Do not re-enter building until one minute you must evacuate seconds) authorised by Campus Security immediately. • Do not waste potentially staff. life-saving time by finishing off If you discover a fire: work etc Failure to evacuate promptly (five minutes maximum) may result in • Keep safe – retreat from the fire • Do not delay or go elsewhere to disciplinary action. • Raise the alarm immediately by collect possessions or join other breaking the nearest fire alarm people Disabilities, medical conditions, call point • Leave the building quickly (but do illness, injury and fire safety • Leave the building quickly not rush or panic unduly) If you have an impairment or medical condition which might affect your ability to evacuate in a fire or other emergency, and might need assistance, please contact the Safety, Health and Environment Unit (Michelle Dawson, telephone +44 (0)1227 816163) who will arrange a Personal Emergency Evacuation Plan (PEEP) with you. Note that this also applies to temporary incapacity, eg if you are recovering from an operation, major illness or broken limb. www.kent.ac.uk 27
If you are unwell and think you Fire doors save lives – in all of the If your cooking does catch fire, raise might have difficulty evacuating if fires mentioned and pictured above, the alarm and evacuate immediately the fire alarm sounds, please advise the kitchen fire doors prevented (see advice above). Do not be Campus Security on +44 (0)1227 smoke and fire from entering the tempted to use an extinguisher – 823300. It may be advisable to hallways/corridors. leave this to Security or the Fire & contact Nursing Services and/or Rescue Service. Above all, do not the Medical Centre. Any failure to observe these rules use water on the fire. will result in disciplinary action, and Fire safety equipment some offences risk a criminal Other fire risks Respecting the fire safety conviction. If there has been a • If you use any products in equipment provided is extremely genuine emergency or accidental aerosols, keep only the minimum important for everyone’s safety, damage which has been reported to quantity and always keep them including yours, and to comply with the Housekeeping Office, then the away from sources of heat legal requirements. You must not University will usually bear the cost. • When disposing of cigarettes move, damage or tamper with any outside take care that they are fire safety equipment, nor prevent Regular checks are made on all fire fully extinguished or alter its operation in any way. precautions. Should you have any • Always store any larger quantities This includes: doubts regarding your of combustible materials in • fire alarm systems accommodation, please contact cupboards (eg toilet rolls, • smoke and heat detectors Housekeeping in the first instance. cardboard cartons, etc) and • fire extinguishers (these are avoid accumulation critical for the safety of our Cooking safely • Loose posters etc on walls can Campus Security staff, as first Make sure you: spread fire rapidly, so fix them responders to fires) • Know how to cook your food tightly. • electronic door locks • Don’t overheat or overcook it • fire doors and self-closing • Stay with it – never leave cooking All escape routes (staircases, mechanisms unattended (including toasters) corridors, lobbies and doorways) • fire door alarms (DorWatchers) • Avoid cooking when very tired or must be kept unobstructed and free • automatic door holdback devices ‘under the influence’ – get a from all combustible materials and (DorGards, magnetic holdback takeaway instead other fire risks at all times. pads etc). • Don’t trail kettle cables, tea towels etc across cooker surfaces Preventing false alarms Never prop, wedge or hold • Always switch hobs and ovens Nearly all false fire alarms in fire doors open – unless off after use residences are caused by students. they are marked • Keep grill pans clean (these are a They can lead to complacency, ‘Automatic Fire Door’ frequent cause of fires). which could lead to serious danger (in which case you must is someone fails to evacuate – so only use the device All of the above have caused please help to ensure we avoid them. provided, eg DorGard or kitchen fires in the past. If you electromagnetic holdback). cause any fires or damage, you may Never activate the fire alarm without be responsible for the cost of good intent (ie an actual fire, or repairs, and if negligent this may genuine strong suspicion of fire). result in disciplinary action.
CONTINUED OVERLEAF 28 University of Kent / Accommodation Handbook 2020-2021
HEALTH AND SAFETY (CONT)
This is extremely serious, and Electrical safety Trailing 4-in-line or similar extension subject to disciplinary action with leads are acceptable, providing You are not permitted to install any the highest level of fine – it may also they are in good condition, are not additional electrical wiring, nor erect result in a criminal conviction and overloaded and are switched off aerials anywhere in or on University imprisonment. when not in use. buildings (other than domestic type free-standing aerials within study Other causes of false alarms, and Electrical leads must not be allowed bedrooms). how to avoid them, are: to trail from one room to another, • cooking fumes – if you need to cause tripping hazards, or be used The University reserves the right, in clear them, open a window, or in such a way as to cause chafing or accordance with the Electricity at door to the outside if you have straining which could lead to an Work Regulations 1989, to check all one, not the door to the corridor electrical hazard. electrical equipment on its premises or hall (there is a heat detector in for safety and to ensure that it is the kitchen area which will not be used safely. When using electrical activated, but more sensitive equipment: smoke detectors elsewhere) All electrical equipment (including • Keep electrical appliances away • water vapour/steam from showers power supplies/transformers, from combustible materials – make sure you keep the shower chargers, extension leads etc) must (paper, packaging curtains, door closed until the vapour has be: clothing etc) – especially dispersed • either new when first brought to appliances which can get hot • hair appliances – use them away the University, or tested as safe • Place phone chargers, from the detector in your room, by a competent UK electrician e-cigarette chargers etc on hard especially if your hair is wet • CE marked surfaces and never leave them • aerosols (hairspray, deodorant, • kept clean and in good condition unattended whilst in use – they body spray etc) – use them (casings and plugs undamaged, are a known cause of fires sparingly and away from the cables not frayed, etc) • Unplug equipment when not in detector in your room • used only as designed and use, especially irons, hair dryers, • smoking, e-cigarettes, vaping – intended hair straighteners etc – place these are all prohibited • fitted with the correct fuse, and these on a hard surface to cool throughout buildings, including not modified in any way down. Fires can easily start after your room. (including the use of incorrect equipment cuts out due to fuses) excessive heat, then cools down Fire drills • designed for 240V usage. If and switches on again Fire drills are conducted in most using an electrical item designed • Do not overload electrical sockets University buildings at least annually. for other voltages (eg an item • Unplug all electrical appliances This is a legal requirement. from the USA where the standard after use. Participation is compulsory for voltage is 110V) you must use a everyone present. suitable transformer. Travel adapters are available from the University. www.kent.ac.uk 29
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Travel adapters These are available from Kent You must not use any electrical Hospitality receptions and appliance designed for voltages Housekeeping offices. Always other than 240V without a suitable choose the correct adaptor for each transformer (eg from the USA where appliance – for example, never the standard voltage is 110V). To connect an earthed Schuko plug to use any 240V electrical appliance an adaptor without earth contacts with a non-UK plug, you must use at the rim. Multi-way ‘cube’ type only University-approved travel mains socket adaptors are strictly adaptors. prohibited.
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University of Kent, Kent Hospitality, Canterbury, Kent CT2 7LX