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Accommodation Handbook 2020-2021

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Accommodation Handbook 2020-2021 The UK’s European university ACCOMMODATION HANDBOOK 2020-2021 Information for students living on campus CONTENTS Welcome 1 Student Behaviour 16 About your Accommodation 3 No smoking policy 16 The Student Accommodation Code 3 Behaviour 16 Accommodation Office 3 Coronavirus or COVID-19 Policies 17 Arriving at the University 3 Penalties 17 MyAccommodation portal 3 Noise and neighbours 17 Vacation periods 3 Visitors 18 Part-catered accommodation 4 Housekeeping information 19 Flex catering package 4 Arriving 19 College accommodation 4 Bedrooms 19 College Life Team and college membership 4 Cleaning 19 Student Conduct and Complaints Office 4 Furnishings, fittings and equipment 20 Insurance 4 Charges for damage, breakages or losses 20 Paying accommodation fees 4 Housekeeping team 20 Fobs and keys 5 Visual room/house checks and inspections 20 Reporting accommodation repairs and Recycling facilities and waste disposal 20 maintenance defects 6 Environment 21 Launderettes 7 Moving out 21 Reception services 7 Safety and security 22 Mail 7 Campus Security 22 Heating 9 Personal safety and security 22 Internet and Wi-Fi 9 SafeZone app 22 Weekly fire alarm tests 10 Lost and found property 22 Animals 10 Medical Centre and Nursing Services 22 Telephones and messages 10 Student Support and Wellbeing 23 Bikes 10 TV licence 11 Health and safety 24 Electoral roll 11 General health and safety 24 Shopping deliveries 11 Fire safety 25 Transport and car parking 11 Electrical safety 28 Kent Sport Membership 11 KentOne Card/University ID 12 Prohibited items 12 Room occupancy 13 Room transfers and vacancies 13 Withdrawing from the University 13 Leaving University accommodation to move home or into privately rented accommodation 13 Completion of residence period 14 Storage 14 Student Guide 14 www.kent.ac.uk 1 WELCOME We hope you will enjoy your time living on campus at the University of Kent. Our cosmopolitan student community will give you a unique opportunity to make new friends from around the world. The University is committed to the creation and support of a balanced, inclusive and diverse community and anticipates that all residents will contribute by treating everybody with courtesy and respect. This handbook is intended to help everyone live and work together in a safe, stress-free and civilised environment. Your accommodation will be your home for the next nine or twelve months. We ask that you look after it, yourself and your housemates during your time here. 2 University of Kent / Accommodation Handbook 2020-2021 www.kent.ac.uk 3 ABOUT YOUR ACCOMMODATION The information provided Arriving at the University During the winter vacation you may leave your belongings in your room in this handbook forms Your accommodation should be (at your own risk) but for the spring part of the terms and clean and tidy when you move in. If vacation all belongings must be conditions which you this is not the case and there are removed, as the accommodation agreed to when accepting any existing defective items or will be used by conference visitors. damage within your room on arrival, your online offer of Please note access to your room you should report this straight away accommodation at the over either vacation period will be to the relevant housekeeping office University of Kent. unavailable. or reception. After arrival, any faults or repairs must be be reported Residents of Rutherford and Eliot The Student online at www.kent.ac.uk/ Colleges can occupy their rooms for Accommodation Code accommodation/report-defect the winter and spring vacations, The University of Kent has signed except for the University’s two-week up to the Universities UK Code of MyAccommodation portal closure period over Christmas and Practice for University Managed In addition to allowing you to apply New Year. You will need to return Student Accommodation (the SAC). for campus accommodation, the your fob to reception before leaving This code covers health and safety, MyAccommodation portal also for the winter closure period, but you maintenance and repair, good allows you to access important are able to leave your belongings in management practice and will also documents relating to your your room (at your own risk) during help you to understand your accommodation throughout the this time although please be aware obligations as responsible residents. duration of your agreement. access to the room will be See www.thesac.org.uk for more These include your insurance unavailable. information. documents, T&Cs and move out dates. You can access your If you wish to stay in your Accommodation Office MyAccommodation portal at accommodation during any vacation Our office deals with applications for https://kenthospitality.kent.ac.uk/ not covered by your contract you University accommodation, both MyAccommodation may do so (subject to availability). during term-time and vacation However, you will not be able to periods. We allocate rooms to Vacation periods remain in your term-time room and students and issue room To keep your rents as low as will be offered a room in separate agreements. possible, and allow the University to student designated accommodation maximise income from the areas. This will be charged at The Accommodation Office is residences, our facilities are let to normal student term-time rates. located in Tanglewood, near Keynes outside bodies for conferences and College, and is open from 09.00 events during the spring and If you are unsure of if you need to to 17.00 Monday to Friday. You summer vacations. move out, or the dates and times can contact us for general you are required to move out by, accommodation enquiries on If you live in Becket Court and please check your Accommodation +44 (0)1227 766660, or Keynes College main building Agreement available through your [email protected], or via Twitter (blocks F, G,H and I) you will need to MyAccommodation portal. or Facebook @AccommUniKent or vacate your room and return your visit www.kent.ac.uk/accommodation fob to reception for both the winter and spring vacations. CONTINUED OVERLEAF 4 University of Kent / Accommodation Handbook 2020-2021 ABOUT YOUR ACCOMMODATION (CONT) Part-catered College accommodation Find out more about college membership and how to contact the accommodation Colleges are locked at midnight but College Life Team at: Your meal entitlement will be residents can use their room fob to www.kent.ac.uk/guides/colleges available via your room fob, which gain entry after this time. All non- or reach the team by emailing you collect on arrival at the University. residents are required to leave [email protected] before midnight. For residents in Eliot and Rutherford Colleges, the Bed and Flex dining College Life Team and Student Conduct and scheme is available at many college membership Complaints Office different locations across This Office is responsible for College membership is a feature of Canterbury campus, seven days a enforcing the University’s Student the University’s collegiate identity. week during term-time. Discipline Procedure and Code of Each student becomes a member Conduct. The Code of Conduct sets of one of the seven colleges, If you live in Keynes College main out the behaviours that we expect whether they live on or off campus, building (blocks F, G, H and I) or all student’s to abide by during their in part-catered or self-catered Becket Court, breakfast and an time at University. A digital copy of accommodation. This also includes evening meal are available in these documents is available at at: students living in Park Wood. Dolche Vita, Keynes College, www.kent.ac.uk/regulations/general. Membership is assigned based on Monday to Friday, and in Rutherford html your first address on campus and Dining Hall at weekends and bank you can check yours through SDS. holidays, during term-time only. Through College events, activities Insurance and more the College Life Team help Your rent includes room insurance Further information on meal plans to shape college communities and for loss of personal possessions can be found in the part-catered ensure that students have a positive up to £10,000 in respect of claims accommodation section at experience of residential life. arising from fire, flood or theft within www.kent.ac.uk/accommodation the accommodation area, including The Head of Colleges and losses by walk-in theft, but does Flex catering package Community Life along with the not cover accidental damage. You If you live in self-catered College Life Team look after each will be able to arrange additional accommodation you can purchase college and are there to offer cover online at the insurer’s website, the Flex Catering Package in advice, help and support if you (eg for accidental damage or all addition to your accommodation. need assistance with any welfare or risks on high value items such as This plan provides savings of up to interpersonal issues. All matters will bicycles, mobile phones and 50% throughout the year and be dealt with in the strictest laptops). You can find your provides a daily £10.00 credit to use confidence. They also support you insurance documents within your in various outlets across campus if you have minor disagreements in MyAccommodation Portal: during term-time. your household and make referrals https://kenthospitality.kent.ac.uk/ where necessary to appropriate MyAccommodation For more information see campus services and departments. www.kent.ac.uk/catering www.kent.ac.uk 5 Paying accommodation The University’s Student Finance You are not permitted to give your fees Offices can be found in the Registry. keys to any other student or Each office has its own opening unauthorised person or to sublet Every student at the University has times so please check before visiting your room, under any a financial account held centrally.
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