DELIVERING TODAY SHAPING TOMORROW 2019/2020 CORPORATE RESPONSIBILITY SUMMARY
Inside 05 18 23 Challenges & Opportunities Governance Goals & Metrics Our approach to 10 leading global Corporate and organizational Milestones & metrics that help assess business and societal issues. leadership that guides our efforts. our progress. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 2
IN THIS REPORT
33 KPIs To assess our progress, we measure annual performance in areas most important to our stakeholders and our business.
02 18 Introduction Governance Our commitment to We address environmental, corporate responsibility social and governance issues begins with strong guidance at every level of our company. from our leadership. 19 CSR Governance & 03 Letter from our Chairman Leadership & Chief Executive Officer 20 CSR Governance Council 04 Letter from our Chief 05 & CSR Committees Sustainability Officer 21 Stakeholder Engagement Global Challenges & Opportunities 22 Corporate Responsibility Companies like AT&T are 06 COVID-19 Reporting called to be strong corporate 07 Business Continuity citizens and to demonstrate 08 Human Capital Management ethical leadership that 23 37 09 Diversity & Inclusion considers the needs of Progress Toward Goals Recognition society alongside those 10 Economic Opportunity We’re making progress on our Third-party recognition gives of business. 12 Climate Change For a detailed look into all roadmap of goals and targets us valuable feedback on our 14 Technology Innovation our work from the past year, that serve as milestones for approach and helps drive visit our full CSR reporting 15 Product Responsibility 2020 and 2025. continuous improvement. library at about.att.com/ 16 Privacy csr/reporting. 17 Human Rights GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 3
WE ARE DEFINED BY OUR COMMITMENT TO CORPORATE RESPONSIBILITY RANDALL STEPHENSON Chairman and Chief Executive Officer
OVID-19 has changed our world colleagues experiencing financial hardship Taylor, Ahmaud Arbery and far too many AT&T’s historic commitment to doing in profound and challenging due to circumstances beyond their control. others expose deep-rooted injustices that business responsibly – and to our values ways, with major implications for continue to impact the Black community. of living true, being there, and making a how we congregate, work, learn, We also launched a $10 million Distance We can and will help address systemic difference – is foundational to who we are C travel and interact. In such a Learning and Family Connections Fund to racism by supporting law enforcement as a company and as individuals. Our strong world, the power of connectivity – keeping us help give parents, students and teachers reform and enhanced access to education, governance structure will continue to guide in touch, informed and entertained – has tools for at-home learning. We’ve temporarily health care and economic opportunities for and support these efforts, proving that never been more important. extended service and waived late fees for underserved communities. great things can happen when we all come customers who let us know they needed together to address important issues facing At AT&T, we’ve been connecting people, help as a result of coronavirus disruptions. AT&T has long been committed to advancing our communities and our world. communities and businesses for more than And we offered additional news, educational social and racial equality and inclusion, and 140 years, and we take that responsibility and entertainment channels for free to our we know there is much more work to do. We – June 2020 very seriously. Thanks to the resilience of our customers during this time. believe it’s a moral and business imperative people and our networks, we’ve weathered for large companies to speak up when people many crises over the decades. And every are treated unfairly, to help influence needed time, we’ve emerged stronger than before. The work we do is critical to policy change and to be an example for millions of people around the others by encouraging frank dialogue and Whether they’re in the field serving world, and we’re committed to learning among employees and community customers and maintaining our network, being there when our colleagues partners. on the front lines putting their lives at risk and communities need us most. to report breaking news, or at home I’m proud of how our employees and remotely supporting key business our company have been there for our operations, AT&T employees are always Through FirstNet®, we’re providing advanced communities when they’ve needed us there for our communities and for one connectivity to the true heroes – first most. In addition to leadership on critical another – giving their all to continue responders, healthcare providers, issues affecting society, we continue to providing essential services. government agencies, military, police, encourage people not to text behind fire and EMS. As a public safety partner, the wheel of a vehicle. We’re working to To help ease the burden on the people it’s an honor to serve and support them. address climate change as one of the top who keep our company strong, we took We’ve also helped provide meals to those U.S. purchasers of renewable energy, and a number of steps, including bonuses for on the front lines and are using our we’re adopting science-based targets for front-line employees and managers, as well text‑to‑donate capabilities to encourage our operations and supply chain. We remain as temporary paid family leave to help all others to contribute. committed to skills-building for our current employees cover a broad range of COVID- and future employees. And we’re active related needs. And our Employee Relief The events of 2020 have also highlighted in our communities, providing hands-on Fund – a 501(c)(3) public charity supported the critical need for society to do better support through corporate giving, the by employee donations and matching grants for our Black neighbors and colleagues. AT&T Foundation and the generosity from the AT&T Foundation – is helping The deaths of George Floyd, Breonna of our employee volunteers. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 4
WE ARE HERE TO MAKE A DIFFERENCE CHARLENE LAKE Senior Vice President, Corporate Social Responsibility and Chief Sustainability Officer
espite how unpredictable things $200 million in programs that help our are working to strengthen ties between business – and our society – is prepared for a may be today, AT&T’s desire to employees gain expertise in fields such as law enforcement and the community. And more resilient tomorrow. positively impact our world has data science, coding and computer analytics. Believe ChicagoSM and Believe Los AngelesSM helped sustain our company for We also help cultivate the future talent are working to create opportunities for Black We’re proud of our efforts and collective D generations. Through our pipeline for AT&T – and industry at large – communities through hiring, education and impact over the past year. We know our work leadership in telecommunications and the by supporting skills development and career skills development. will never be done, and we are committed to inherited legacy of our WarnerMedia brands, readiness in our communities. the challenges that lie ahead. I welcome your AT&T delivers essential services, entertains, To help amplify critical messages in feedback, questions and thoughts. informs and fosters innovation. For more than a decade, our AT&T Aspire support of racial equity, our WarnerMedia initiative has been investing in projects brands are donating advertising inventory – June 2020 Our employees are the soul of our efforts. and organizations that provide access and production assistance to civil rights Whether shaping the next generation of to education and training for those who organizations. In fact, we’re offering technology or pushing the boundaries of need it most. In these unprecedented platforms to raise voices in many ways, such purposeful storytelling, they never stop times, we’ve reinforced our commitment as our CNN town hall with characters from dreaming. We share an unwavering pledge to and relationships to help provide parents, Sesame Street designed to help kids and serve customers and support our neighbors students and teachers the tools they need families talk about race and inclusion. through selfless volunteerism and dedication for home learning and resources to maintain to important societal issues. meaningful connections when it’s not While we’re focused on today’s critical issues, possible to be together in person. we’re maintaining our commitments to help tackle the ongoing climate emergency. Long-term success requires us Today’s societal issues also underscore the AT&T has signed agreements surpassing to be deliberate in our planning, importance of localized, community support. 1.5 gigawatts of renewable energy capacity, but responsive to the needs of That’s where the passion and service of AT&T making us one of the largest corporate stakeholders and communities. employees really delivers. Our employees lead purchasers in the U.S. AT&T BelievesSM, our grassroots effort that blends corporate financial support with sweat To enhance the resiliency of our operations, The dramatic impact of the COVID-19 equity, and leverages our expertise, time and our Climate Change Analysis Tool currently pandemic highlights the importance of our company scale to maximize impact. COVID-19 helps visualize climate-related risks to legacy programs, and how quickly companies has heavily impacted our communities, so network infrastructure and operations in can be called to act in times of need. we’ve dedicated $5.5 million to help provide the southeastern U.S. up to 30 years into needed meals for first responders, medical the future. And we’re making the data sets Because the core of our operations is personnel and others serving around we use available to external organizations considered essential by the U.S. Department the clock. conducting their own research. of Homeland Security,1 we continue to ensure our workforce has the technical and AT&T Believes volunteers also are working to In the pages of this report, you’ll see how leadership skills for the jobs of tomorrow. promote social justice. For example, Believe AT&T is delivering solutions to leading global Each year we invest approximately AtlantaSM and Believe IndySM volunteers challenges and working to ensure our GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 5
GLOBAL CHALLENGES & OPPORTUNITIES 06 COVID-19 12 Climate Change 07 Business Continuity 14 Technology Innovation 08 Human Capital Management 15 Product Responsibility 09 Diversity & Inclusion 16 Privacy 10 Economic Opportunity 17 Human Rights GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 6
COVID-19
The coronavirus (COVID-19) pandemic has impacted virtually every corner of the globe – upending commerce; temporarily closing HOW WE’RE RESPONDING schools, businesses and public areas; and disrupting the cadence of everyday life. At AT&T, we believe it’s part of our civic duty to help SMALL BUSINESS & INNOVATION As part of the Stand for Small coalition, keep our customers and communities connected. AT&T is helping small businesses in the U.S. maintain their vital role in our communities and economy. The coalition provides valuable offers and tools as business owners work to reduce operating he ability to communicate is As the public seeks up-to-the-minute expenses, manage teams remotely and essential for consumers and information on the pandemic and treatment enhance their digital capabilities during businesses. Our services help efforts, millions look to AT&T for valuable news the pandemic. We also joined the Open friends, families and colleagues and updates. In March, CNN continued to be COVID Pledge initiative, offering free maintain important connections the #1 global news brand, reaching 362 million T temporary licenses for AT&T patents that even when society may be urged to stay apart. worldwide and 246 million in the U.S. – a record might aid in the fight against COVID-19.3 75% of Americans, our biggest audience ever.2 First Responders and Our Communities For first responders, doctors, nurses and Our Employees others delivering vital services during a public As the need for social distancing grew, CHILDREN & FAMILIES DISTANCE LEARNING crisis, reliable connectivity can be a matter AT&T implemented a sweeping work-from- We’ve collaborated with Sesame Workshop AT&T launched a $10 million Distance of life and death. This type of event is exactly home policy. We authorized temporary to expand its Caring for Each Other Learning and Family Connections Fund to why the FirstNet platform was created. compensation increases for employees on initiative, to help kids and caregivers face support online learning and help family the front lines who can’t do their job from challenges such as the do’s and don’ts for and friends stay connected. We’re working When the U.S. hospital ship Mercy docked home, and implemented guidelines to help face coverings, illness of a family member with groups such as Khan Academy, Caribu in Los Angeles to provide temporary care, keep them safe. And we committed more and transitioning to a new normal. Cartoon and the SETDA Coalition for eLearning. AT&T activated a 1 gigabit connection within than $100 million to help WarnerMedia cast Network also launched CNCheckIn, a And we’ve added the ESCUELA+ learning 24 hours of the ship’s arrival and deployed a and crew while on production hiatus. platform where popular characters share channel for DIRECTV customers in all portable cell site nearby to increase capacity tips like how to social distance with friends. Spanish-speaking parts of Latin America. for the influx of first responders. In New York Company-wide, we temporarily increased City, we helped equip hundreds of ambulances available paid, excused time off to 160 total with FirstNet Ready™ devices to enhance hours for quarantined employees testing CUSTOMER CONNECTIVITY inter-agency communication. And because positive or at higher risk for COVID-19, for As a participant in the Keep Americans Connected Pledge, through at least June 30, 2020 we understand that helping others around the parents or guardians of children whose we temporarily kept our public Wi-Fi hotspots open for anyone who needed them and clock can take a toll on those called to serve, school or daycare closed, and for primary temporarily suspended broadband overage fees for home internet and Fixed Wireless AT&T supports FRONTLINEHELP.org, a free caregivers of someone diagnosed with Internet customers. We temporarily waived late payment fees and termination of service emotional wellness program for COVID-19 COVID-19 and unable to provide self-care. for any wireless, home phone or broadband residential or small business customer healthcare workers and first responders. notifying us of payment concerns resulting from the pandemic. For this period, we also We also committed $5.5 million to provide extended availability of low-cost home internet access for qualifying households through nourishing meals for front line workers and Read more about our efforts at our Access from AT&T program. others in need impacted by COVID-19. att.com/COVID. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 7
BUSINESS CONTINUITY
Millions worldwide depend on AT&T to stay connected. In the face of disruption or disaster, our ability to respond quickly and effectively is FIRSTNET critical to protecting our workforce, maintaining essential operations and serving our customers.
he U.S. Department of equipped to maintain business operations Homeland Security includes the and serve our customers in the vital hours, communications industry among days or weeks after disaster strikes. 16 critical infrastructure sectors. T At AT&T, we design our network Maintaining Operations and operations to be resilient – so we’re AT&T employees are essential to the continuity prepared to provide essential communications of our operations during the unexpected. and data connectivity for our customers When the situation requires us to decentralize and communities. to help ensure the health and safety of our workforce, many of our employees are able Our global team of certified and experienced to work remotely using the same network business continuity experts, led by our access and web conferencing tools we provide President of AT&T Network Engineering and customers – maintaining collaboration among Operations, works to maintain operations of our teams while providing secure access key business processes by utilizing documented to the systems and applications available FirstNet is the only nationwide wireless coordinate emergency response plans business continuity strategies, plans and at the office. Virtual work helps us ensure broadband communications platform across agencies and jurisdictions. procedures that are updated and exercised on critical business functions continue, even in dedicated to America’s first responders an annual basis. Regular reports on our business unpredictable circumstances. and public safety community. Built with FirstNet subscribers also have access to continuity efforts are shared with the Audit AT&T in a public-private partnership with a dedicated fleet of deployable cell sites Committee of the AT&T Board of Directors. To help ensure the resilience of the AT&T the First Responder Network Authority, and network assets that can support network, our systems collect billions of FirstNet provides first responders disaster sites, quarantine zones, airports, Our Business Continuity Management service-assurance measurements across our a reliable, highly secure nationwide and emergency operations or other public Program is certified to the international wired and wireless infrastructure every hour, wireless network – giving firefighters, safety centers. business continuity standard ISO 22301:2012. informing us of events such as unforeseen law enforcement, paramedics, 911 offices It’s also aligned with the Disaster Recovery outages or spiking bandwidth demands. and others unthrottled connectivity to Learn more at firstnet.com. Institute International Professional Practices, We analyze this data in near real time, 24/7, Business Continuity Institute Good Practice to help optimize performance. If disruption Guidelines, U.S. Department of Homeland occurs, network technicians – and if needed, Security National Incident Management our Network Disaster Recovery personnel Learn more in our Network Quality System and ISO 31000. Alignment with and fleet – are deployed to rapidly restore and Reliability issue brief at such standards demonstrates that AT&T is communications to affected areas. about.att.com/csr/reporting. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 8
HUMAN CAPITAL MANAGEMENT
We rely on our ability to attract, educate and retain talented and benefits plans to maintain competitive challenges beyond their control – including people. With employees in more than 60 countries, our packages that reflect the needs of our natural disasters, house fires or unexpected workforce – including health and welfare family death. workforce mirrors the rapidly evolving global economy, requiring benefits for fertility services, adoption, us to continually balance how we help current workers and childcare, elder care and gender reassignment. We continuously invest in our employees future generations prepare for success. We offer moms or dads up to 8 weeks of paid so they can deliver incredible technology, parental leave. This time may be extended for media and telecommunications services to birthing moms, when paired with applicable millions of individuals, families and businesses short-term disability benefits.4 every day. We are committed to maintaining a rewarding workplace that helps our T&T invests approximately ENGAGEMENT BOOSTS AT&T also offers an Employee Assistance employees refine the skills that they – and $200 million in employee RETENTION Program, which provides confidential our company – need today and in the future. education and training each assistance to employees who may be year, to actively engage current Internal research shows that experiencing work-related or personal issues At AT&T, we’re helping to create a A employees and ensure they employees participating in affecting their quality of life. And the AT&T strong talent pipeline by investing in have the tools needed for the future. We volunteerism and other community Employee Relief Fund is available to help the future workforce. Learn more in offer multiple avenues to gain expertise in engagement programs are provide financial support for our employees Economic Opportunity on pg. 10. high-demand areas such as data science, significantly more likely to in times of unforeseen need. Funded by coding and computer analytics. And we recommend AT&T as a place to work, employee donations and matching grants Read more in the Our Workforce and combine internal resources – like our stay at AT&T longer and feel better from the AT&T Foundation, the 501(c)(3) Building Digital Skills issue briefs at award-winning AT&T University curriculum – about working for the company. public charity helps colleagues experiencing about.att.com/csr/reporting. with external programs from organizations like the University of Notre Dame, Udacity AT&T employees engaged in and LinkedIn Learning. Participants can earn community work: short-term badges, Nanodegree credentials, SUPPORTING VETERANS master’s degrees and other achievements. In 2013, we pledged to hire 20,000 veterans by the end of 2020. We As part of our commitment to workforce Have higher employee achieved that goal a year early and development, we created a continuous Net Promoter Scores remain committed to supporting our learning model that helps employees take nation’s heroes and their families control of their career growth. In 2019, we through employment opportunities developed a skills assessment tool that at AT&T. We’re also committed to uses artificial intelligence (AI) and machine Have higher employee helping address the staggering learning to help employees see what jobs unemployment of veteran engagement scores are available within the company, the skills spouses by supporting required for each position and whether the Blue Star Families’ demand in that particular area is projected Spouseforce initiative. to grow or shrink in the years ahead. Say they will stay In addition to fostering employee skills growth, with AT&T long term we continually evolve our compensation GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 9
DIVERSITY & INCLUSION
We strive to create an inclusive workplace that is as diverse as the communities we serve – working across cultures, geographies and DIVERSITY IN STORYTELLING languages. Doing so ensures a broad range of perspectives, helps The stories our media brands tell help attract and retain the best talent, and brings deeper insight into shape culture and the aspirations of people across the globe. WarnerMedia was the our global customers and partners. first major entertainment company to release a Production Diversity Policy, our unequivocal commitment to ensuring our production partners and content reflect the diversity of the world around us. ur commitment to diversity and Latino, Native American, LGBTQ+ individuals, inclusion starts at the top and is people with disabilities, military veterans, We also work to help inspire embedded at every level of our parents, multigenerational – and individuals the next generation of organization. We believe the with similar professional interests such as content creators. In composition of the AT&T Board engineering, project management, and media O collaboration with of Directors (Board) should encompass a broad and entertainment technology. Several of our organizations such as range of backgrounds, industry knowledge, skills employee groups, such as Mujeres en Acción Reel Works, Hollywood and expertise relevant to AT&T’s business. In and Pulse of India, specifically engage employees CPR and Black Girls addition, our Board includes 3 women and outside the U.S. And all AT&T employees are CODE, we encourage 3 people of color. welcome to join any of our employee groups. women, people of color and other often underrepresented Our investment in the success of people of populations to pursue all races, ethnicities and genders is reflected DIVERSITY COUNCILS careers in science, technology, not only in the diversity of our Board, but also engineering and media production. our company’s management and workforce. To promote employee engagement Our U.S. management employees are 36% and cross-functional diversity and female and 39.4% people of color; and our inclusion initiatives across all our overall U.S. workforce is 33.2% female and 44.8% operating companies, we convene 4 people of color. diversity councils, including the CEO’s disability, marital status, citizenship status, the addition of LGBTQ+ individuals to the Diversity Council led by our most military status, protected veteran status, list of groups afforded basic protections To create a culture of inclusion in our workforce, senior executive. Read more about employment status or other protected under U.S. federal law. And we endorse we encourage employees to join one or more our focus on diversity and inclusion status. AT&T fully considers all qualified the United Nations (U.N.) Standards of of 50+ employee groups. These groups support around the globe at att.com/diversity. applicants for employment, including those Conduct for Business, which offer a holistic the company’s commitment to diversity and with a criminal history. framework of best practices to help combat inclusion – through efforts in the workplace, discrimination based on sexual orientation marketplace and community – while focusing We support and obey laws that prohibit As a leading global employer, we also have and gender identity. on members’ professional development and discrimination. AT&T encourages success a responsibility to strengthen and support opportunities for community service. They based on employees’ individual merits and diversity in the communities where we represent the diverse cultural and experiential abilities without regard to race, color, religion, operate. AT&T is part of the Business Read more in the dimensions of our workforce – women, African national origin, gender, gender identity, Coalition for the Equality Act – a group Our Workforce issue brief at American/Black, Asian/Pacific Islander, Hispanic/ gender expression, sexual orientation, age, of leading U.S. employers that support about.att.com/csr/reporting. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 10
ECONOMIC OPPORTUNITY
Global forces are shaping the way we work, highlighting the role of technology, digitization, automation and AI. AT&T invests in education and job training to help create a skilled and diverse workforce that can power our company – and our country – for the future.
hrough the AT&T Aspire initiative, We support organizations that share we invest in programs that address our objective, including Veterans the multidimensional nature of in Media & Entertainment, Ghetto today’s skills gaps – “hard” skills, Film School and, in the United T such as coding and data analytics, Kingdom (U.K.), The Media Trust. and equally important “soft” skills like leadership, collaboration and decision- We also directly engage diverse making. We focus our support in the areas of storytellers with financial support technology, media production and innovation and training for media careers in education. through programs such as the AT&T Media Fellowship, AT&T Technology Veterans Media Fellowship, AT&T and our operating companies AT&T Hello Sunshine have supported Girls Who Code since 2012, Filmmaker Lab, WB First with financial and in-kind contributions Cut, Faciuni in Latin America totaling more than $16 million. Through and WB Creative Talent in the organization’s Summer Immersion the U.K. Participants learn Program, AT&T hosts aspiring female coders from our media professionals as part of a 7-week experience teaching the through tours, shadowing and skills needed to pursue technology careers. presentations, and educational WarnerMedia hosted a 3rd Girls Who Code sessions with industry experts. class in 2019, helping students learn STEM skills through media-making. And Xandr, Innovation in Education our advertising and analytics division, We launched the AT&T Aspire introduced Girls Who Code participants to the Accelerator in 2015 to invest in world of digital advertising for the 6th year. education technology startups that are pioneering new approaches Media Production to student learning and career We believe in empowering new content preparation. Since graduating creators by helping them gain skills and from the program, our Accelerator opportunities in the media industry. participants – which are 66% GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 11
ECONOMIC OPPORTUNITY CONTINUED
women-led and 49% minority-led – have Americas. AT&T will support this effort in attracted more than $48 million in outside Latin America via our ESCUELA+ program, STRENGTHENING OUR COMMUNITIES investment. To celebrate the 5th anniversary which for the past 13 years has used satellite to offer students – approximately 80% of of the Accelerator, last year we created the technology to help bridge the digital whom are from underserved communities6 $1 Million AT&T Skills Building Challenge, divide by deploying equipment, producing – the tools, skills and education needed which focuses on startups that are redefining educational content and innovative audio/ to work in the entertainment and digital how students prepare for promising futures. visual teaching methodologies to transform industries. Overall, solutions developed by Accelerator classrooms and help drive student success. participants are reaching more than ESCUELA+ currently serves more than 9,800 Through public education and advocacy, 32 million students. schools across 9 territories in the region. Believe PhoenixSM is working to address the growing problem of food insecurity We also bring digital education to that affects 1 in 5 Arizona children.7 AT&T, underserved communities outside the U.S. together with our employees, retirees In early 2020, AT&T Latin America joined and the AT&T Foundation, has harvested the Inter-American Telecommunication Read more in our Building food, prepared and delivered meals, and Commission of the Organization of American Digital Skills and Community donated more than $200,000 to local States to promote digital education Engagement issue briefs at non‑profit food outreach programs.8 programs in schools throughout the about.att.com/csr/reporting. Together with our employees, we’re expanding AT&T Believes – a company- In 2019, we began leveraging the AT&T wide, localized effort to create positive Believes framework to expand the reach change in our communities. AT&T Believes of our AT&T Supplier Diversity program harnesses our employees’ generosity, and align our supplier diversity goals with supports it with company resources, and philanthropic and social activities. For joins with municipalities and external example, we hosted a Believe Chicago partners to make a stronger impact on Supplier Diversity Day, which included a SUPPORTING local communities and society at large. hiring fair for jobs with AT&T suppliers and OPPORTUNITIES FOR YOUTH helped our diverse suppliers align with our We support programs for Approximately 300,000 Michigan kids live in larger prime suppliers. opportunity youth on their pathway low-opportunity neighborhoods.5 Believe to career success. By collaborating DetroitSM is helping connect youth with And since community needs don’t stop with organizations such as Year Up opportunities to change the trajectory at the U.S. border, we want to help and Genesys Works, we’re helping of their lives. In collaboration with 16 address local issues everywhere we do talented young adults who are non‑profit organizations, we’ve provided business. In 2020, we plan to expand the unemployed or underemployed gain job training, educational opportunities and AT&T Believes movement internationally – valuable skills and work experience. meals to more than 5,000 recipients. in the U.K., Ireland, Slovakia, Czech Republic and India. Through the end of 2019, we’ve Believe Los Angeles is collaborating hosted a total of 91 Year Up interns with non-profit organizations like the Learn more about AT&T Believes in AT&T offices around the U.S. Los Angeles Community College District at attbelieves.com. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 12
CLIMATE CHANGE
Leaders across the public and private sector identify climate change as an ongoing risk to global commerce. AT&T is acting alongside other companies to help address climate change by drawing down our global emissions and fortifying operations to be resilient in the face of future climate impacts.
o guide our efforts, we set projects, creating hundreds of construction science-based targets that jobs and dozens of permanent careers in the align with international consensus fast-growing clean energy sector.10 on limiting global temperature T increases. Approved by the As our initial renewable energy purchases Science Based Targets initiative – a joint from 2018 come on line, we’re beginning effort of CDP, WWF, the U.N. Global Compact to realize a measurable reduction in our and the World Resources Institute – we’ve reported emissions. These renewable energy committed to: purchases deliver important benefits to the environment, local economies and our • Reducing our absolute Scope 1 and Scope bottom line. 2 greenhouse gas (GHG) emissions 26% by 2030, from a 2015 base year. 2019 TOP U.S. RENEWABLE • Working to ensure that 50% of our ENERGY BUYERS11 (GIGAWATTS) suppliers (covering purchased goods and services, capital goods and downstream 1.546 leased assets as a portion of spend) set their own science-based Scope 1 and 1.107 Scope 2 targets by 2024. 0.960
Renewable Energy 0.624 0.581 We’re also continuing to purchase renewable “In 2019, we made additional energy. In 2019, we made additional purchases expanding our clean purchases expanding our clean energy energy portfolio to more than portfolio to more than 1.5 gigawatts 1.5 gigawatts of capacity, of capacity, maintaining AT&T’s position as maintaining AT&T’s position as one one of the largest corporate purchasers of the largest corporate purchasers 9 9 of renewable energy in the U.S. Our AT&T of renewable energy in the U.S.” Google agreements support new wind and solar Facebook Microsoft T-Mobile GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 13
CLIMATE CHANGE CONTINUED
Energy Efficiency Even as customer demand for data and “Even as customer demand for GREEN PRODUCTION bandwidth has increased dramatically, data and bandwidth has increased we’ve reduced our global Scope 1 and dramatically, we’ve reduced our 2 emissions (those from operations global Scope 1 and 2 emissions.” and energy consumption, respectively). Our electricity consumption relative to data traffic has decreased 80% from a External Collaboration 2013 baseline, and we realized $39.8 million Our technology can also play a role in in annualized energy savings from reducing emissions beyond our company. approximately 26,700 energy efficiency That’s why we committed to helping projects completed in 2019. enable customer GHG emissions savings 10 times the footprint of our operations Scenario-Based Planning by 2025. In our most recent progress To help ensure our future climate resilience, report, customer-specific case studies we’re identifying risks to the company and detail how we’ve reached more than 20% adapting our operations where necessary. of this goal. Collaboration with the U.S. Department of Energy’s Argonne National Laboratory We also collaborate with a number of We implement sustainable practices on When a production wraps, we donate led AT&T to develop an industry-leading global organizations. A member of our CSR Warner Bros. (WB) and HBO sets. Each surplus items to non-profit community Climate Change Analysis Tool, which team serves on the board of the Global production designates a person who partners. In 2019, WB contributed more will help visualize climate change risk to e-Sustainability Initiative, and we are a helps determine environmental goals than 34,000 meals, 1,500 pieces of furniture our infrastructure and operations in the founding member of both the Net Positive and implements recommendations to and 34,000 articles of clothing to 66 non- southeastern U.S. up to 30 years into the Project and Ceres’ Corporate Electric incorporate environmentally-responsible profits. HBO donated 24,000 meals and future. Such scenario-based analysis will Vehicle Alliance. materials, reduce waste and conserve distributed wardrobe and household items enable us to better plan for maintenance, energy. This includes utilizing LED set to underserved communities in Los Angeles construction and disaster recovery needs. lighting, which is 85% more energy- and New York City. efficient than conventional methods. We believe everyone can benefit from 2019 WB AND HBO PRODUCTION a better understanding of climate risk. In 2019, WB, HBO, CNN and TBS were CONTRIBUTIONS That’s why we’re working with Argonne recognized by the Environmental National Laboratory to make the climate Media Association (EMA) – a non-profit More than 58,000 meals datasets we use available to the public, to dedicated to environmental progress help local communities prepare. Through in the entertainment industry – with the AT&T Climate Resiliency Community 19 EMA Gold Seals and 29 EMA Green Seals 1,500 pieces of furniture Challenge, we’re providing financial support for progress in sustainable production and to 5 universities in the southeastern U.S. 4 EMA Award nominations, including as they partner with local governments Read more in our 2 wins, for environmental messaging 34,000 articles of clothing to conduct climate risk analyses using the Climate Change issue brief at in content. data shared by AT&T. about.att.com/csr/reporting. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 14
TECHNOLOGY INNOVATION
New technologies, including AI, virtual reality (VR) and the monitoring of things such as objects, traffic development programs plan to use Internet of Things (IoT), are changing how we live, work and engage and people (with privacy protection) to augmented reality and VR-based curricula help improve municipal security, efficiency to help make education more immersive with the world. Broad deployment of 5G wireless technology will and safety. and engaging. We’re also working with the dramatically increase adoption of these solutions, as carriers University of Miami to deploy 5G and Multi- work to deliver a faster, more responsive network experience Healthcare access Edge Computing on its Coral Gables to an immense number of users and connected devices. XENEX germ-zapping robots connected campus, to help support innovative teaching with AT&T IoT technology are using intense and research methods. pulsed xenon ultraviolet light to deactivate viruses, bacteria and spores on surfaces and AI at AT&T e’re continuously building out Public Safety help hospitals avoid infections and save lives. By combining machine learning with human our wireless and wired AT&T supports smart city initiatives High-speed, lower-latency 5G networks using expertise and experience, AT&T is using AI networks to enhance throughout the country to help city planners millimeter wave spectrum (“5G+”) can also to fight fraudulent behavior and robocalls reliability, coverage, speed and improve safety and sustainability for citizens. help make telemedicine more effective by on our network and to improve customer W overall performance for With connected IoT technology, we enable allowing clinicians to conduct virtual patient service and field technician responsiveness. consumers and businesses. Since 2015, we’ve solutions that help streetlights self-report visits while downloading an entire MRI scan AI and machine learning also contribute to invested more than $135 billion in our outages, track air quality and even detect in seconds. And AT&T is helping VITAS® the ongoing development of our Climate networks – more than any other public gunshots in the area. In San Jose, Calif., we Healthcare, an end‑of‑life care provider, Change Analysis Tool, which analyzes millions company in the U.S. Through these worked with the city to place Wi-Fi extenders explore the benefits of 5G-enabled VR of data points to model climate-related investments, AT&T is helping lead the shift to and smart lighting controllers in 14 parks to content to help ease pain and anxiety among scenarios that could affect our business 5G, which we expect will bring significant provide internet access, help improve public terminally ill patients. operations for several decades. economic, social and environmental benefits. safety and reduce the city’s energy use. Education Read more in our Technology IoT and video intelligence enable near real- AT&T is working to deploy 5G at Deloitte’s Innovation issue brief at time situational awareness from the remote Dallas-area training center, where about.att.com/csr/reporting.
AI GUIDING PRINCIPLES At AT&T, AI and machine learning are woven into BY PEOPLE, FOR PEOPLE ACCESSIBLE AND SHARED SECURE AND ETHICAL our customer interactions, We incorporate human We support open-source We are grounded in ethics, technology development oversight into applications communities whenever safety and values at every and our planning for the of AI. By keeping people at appropriate – to further access stage of AI development and future. We’ve adopted the core, AI can enhance to technology, collaboration, deployment, incorporating a set of principles that our workforce, expand standardization and our privacy principles and guide our decisions for capabilities and benefit participation in security safeguards. using AI in our business: society as a whole. industry discussion. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 15
PRODUCT RESPONSIBILITY
We’re committed to the digital safety and well-being of our customers and to sharing solutions, tools and resources CYBERSECURITY EDUCATION to help everyone adopt safer digital habits. AT&T is committed to helping protect our customers and to helping customers protect themselves online. People of all ages are at risk when it comes to online safety, but users over the age of 60 are frequent targets for cybercrime. Cyber Aware is our information hub ur It Can Wait program, active BULLYING PREVENTION that provides tips to stay more secure in the U.S. and Mexico, has online and avoid scams and fraud. encouraged people to drive As part of our commitment to digital We’re also working with non‑profit free of distractions for more safety and well-being, we’re working organizations, such as The Oasis O than a decade. As causes for to help prevent bullying before it Institute and the Air Force Association, smartphone-related driving distractions starts. Through our Cartoon Network to support programs teaching Stop Bullying: Speak Up campaign have extended beyond texting to include cybersecurity skills to older adults. social media, web surfing, selfies and video in the U.S. and CN Buddy Network chatting, we’ve expanded our efforts to campaign in Europe, the Middle East discourage all forms of smartphone- and Africa, we’re inspiring kids to Our approach to product responsibility broadcast or publishing. In all cases, we hold our distracted driving – whether in a car or on a promote acceptance and kindness also focuses on the content we create. journalists to the highest standards of ethics, scooter. Through the end of 2019, more than by advancing strategies to help We have depiction policies that govern accuracy and integrity. 40 million people have taken the It Can Wait everyone feel included. aspects of feature films such as tobacco use, pledge to never drive distracted. particularly for content of interest to younger AT&T also strives to use our platforms to audiences. And in 2019, guided by consumer increase awareness of important causes. Digital and device safety no longer pertain warnings from groups such as the Centers Through WarnerMedia, DIRECTV and Xandr, just to when consumers use our products for Disease Control and Prevention, American we donate airtime to qualifying non-profit and and services, but how they use them as Medical Association and the American Lung government organizations for public service well. We provide parents with resources to Association, WarnerMedia discontinued announcements. In 2019, we introduced It’s help guide their family’s technology use and advertising from tobacco and e-cigarette OK, an initiative encouraging conversations manage digital habits. The AT&T Secure companies on our basic cable channels, such around mental health issues. On select HBO FamilyTM app helps parents restrict children’s Together with our employees and as TNT and TBS. episodes, bumpers let viewers know whether mobile device use by location, time of day non-profit collaborators, we’re also mental health issues are depicted and list or type of content. Our ScreenReadySM supporting initiatives that teach Our commitment to responsible, fair and resources that can facilitate conversations for program provides online resources for digital citizenship. As part of our accurate journalism guides our news business. those seeking help. setting parental controls as well as tips on AT&T Believes effort in Boston, we Stories at CNN are thoroughly reviewed by digital parenting. And our viewing platforms, launched AT&T Positively DigitalSM, producers and editors, and those involving Read more in our Responsible including AT&T TV, DIRECTV and HBO Max, a program that helps teens address particularly sensitive topics are further Use of Products & Services offer settings that help parents restrict issues such as cyberbullying, reviewed by a team of senior editors, standards and Media Pluralism, Ethics & unsupervised content. online safety and diversity. and practices executives, and attorneys before Integrity issue briefs at about.att.com/csr/reporting. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 16
PRIVACY
Data helps us create more reliable products and services, improve security and detect fraud, and provide customers with OUR PRIVACY PRINCIPLES customized offers. But customers count on AT&T to protect their TRANSPARENCY: information and respect their privacy. We take this responsibility We’re open and honest about seriously and work hard to maintain their trust. how we use data. CHOICE AND CONTROL: We give customers choices about how we use their data.
e provide our customers The AT&T Chief Privacy Officer is SECURITY: with information – and responsible for overseeing and enforcing We use strong safeguards to keep choices – about how their the company’s privacy principles, policies customer data confidential and secure. data might be used. We and commitments across all operating W publicly post privacy policies companies – regularly updating executive INTEGRITY: and give customers the ability to opt-in to leadership and the AT&T Board of Directors We do what we say. some programs and say no to others. To help about privacy-related topics. customers understand our practices, at att.com/privacy, we describe our technology and services in simple terms and provide a In addition to our actions as a company, We believe that industry collaboration is consolidated resource for privacy policies, we believe one of the best ways to protect an important way to reach agreement “We believe that industry rights such as those under the General Data privacy is for our customers to follow on the principles that should form the collaboration is an important Protection Regulation in Europe and the strong digital security practices. We provide foundation of consumer privacy law. way to reach agreement on the California Consumer Privacy Act, and a link to customers with information on how to We participate in the Freedom Online ask questions. principles that should form maintain privacy, safety and security in an Coalition’s Advisory Network, IAB Europe’s the foundation of consumer increasingly connected world. Transparency and Consent Framework and Our advertising unit, Xandr, optimizes privacy law.” the Organisation for Economic Co-operation media spend across TV and digital Beyond our operations, we advocate for and Development Privacy Guidelines Expert properties, for buyers and sellers. As part consumer privacy protection in public policy. Group. We also regularly engage with the of our efforts to boost transparency, we Network and data security are critical As a member of the Digital Due Process Center for Democracy and Technology, the offer anOnline Advertising & Ad Tech components for protecting customer Coalition, AT&T joins U.S. companies, think Future of Privacy Forum, the Information Glossary to educate consumers on the privacy. Our Chief Security Office (CSO) tanks and other privacy advocates to Accountability Foundation, Access Now, advertising industry’s many technical establishes global policy and programmatic campaign for the simplification and unification Red en Defensa de los Derechos Digitales, terms. We ensure the data Xandr collects requirements to ensure security is a part of of the legal standards in the Electronic ARTICLE 19 and RightsCon. does not reflect names, email addresses every organization within the company. Communications Privacy Act. AT&T also or other information that directly advocates for the adoption of U.S. federal identifies a user. And Xandr never sells AT&T has dedicated CSO professionals consumer privacy legislation ensuring a Read more in our data from our platform pertaining to and additional department-level security unified approach to privacy, data security and Customer Privacy and Network any individual that we know is a minor. specialists working across our business and breach notification that is consistent with & Data Security issue briefs at around the globe. Federal Trade Commission standards. about.att.com/csr/reporting. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 17
HUMAN RIGHTS
AT&T has a longstanding commitment to human rights that is We’re following guidance from the United AT&T is also an active member of Tech embedded throughout our operations and managed by a committee Nations, including the U.N. Declaration on the Against Trafficking, a coalition of technology Rights of Indigenous Peoples and the U.N. companies and global experts who seek to of senior executives from across the business. We operate with Guiding Principles on Business and Human eradicate human trafficking through the transparency, engage with stakeholders and promote responsiveness Rights, as we plan future infrastructure use of technology. We formed an internal and accountability around human rights issues. investments. In 2020, we’re conducting similar Online Safety Committee in 2019 to assess internal assessments across Latin America the risk of online child exploitation across and will use the results to optimize our our operating companies and to explore business practices. opportunities to include prevention efforts in our corporate responsibility initiatives. And n 2019, we updated the AT&T Human The size and scale of our operations allow in 2020, we are undertaking a comprehensive Rights Policy by evaluating the work of “WarnerMedia’s integration us to be a leader in protecting human assessment of all business operations to our peers and identifying best practices into our business reinforced our rights around the world through numerous ensure consistent, rigorous policies and across industries. Our approach is historical commitments to a industry collaborations. As a member of the practices are in place to protect children I informed by international bodies free press, journalistic integrity, Joint Audit Cooperation (JAC), AT&T works from exploitation. and human rights frameworks such as the freedom of expression and broad alongside 17 global telecommunications International Labour Organization, OECD accessibility of information.” companies to help ensure our suppliers Guidelines for Multinational Enterprises are operating in accordance with our Read more in our and U.N. Guiding Principles on Business and corporate social responsibility and Human Rights issue brief at Human Rights. Last year, AT&T became the human rights expectations. about.att.com/csr/reporting. first U.S.-based telecommunications service provider to join the U.N. Global Compact to promote accountability and stakeholder dialogue in the areas of human rights, labor and the environment. CONNECTING FAMILIES We recognize our services can play AT&T’s Human Rights policy reflects a role in promoting human rights considerations for all our operating around the world, and we developed companies. For instance, WarnerMedia’s a program in accordance with the U.N. integration into our business reinforced Convention on the Rights of the Child. our historical commitments to a free The initiative supports unaccompanied press, journalistic integrity, freedom migrant children fleeing violence in their of expression and broad accessibility home countries with free telephone calls of information. to let family at home know they are safe.
The AT&T Human Rights Policy also reflects our commitment to human rights due diligence. For example, a recent internal human rights assessment in Mexico informed us of sensitivities to placing cellular infrastructure on indigenous land. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 18
GOVERNANCE 19 CSR Governance & Leadership 20 CSR Governance Council & CSR Committees 21 Stakeholder Engagement 22 Corporate Responsibility Reporting GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 19
CSR GOVERNANCE & LEADERSHIP
Our commitment to addressing In addition to discussions with individual Additional Board of Directors committees Foundational policies, including the codes environmental, social and PPCRC members throughout the year, oversee activities that impact ESG topics. of business conduct that govern our our Chief Sustainability Officer formally For example, the Audit Committee reviews operating companies, put our values into governance (ESG) issues is presents at scheduled committee meetings our cybersecurity and financial risk exposures action and detail our commitment to ethics, embedded at every level of 3 times annually. With committee member and steps to control such risks. The Audit diversity, privacy, the environment and the company. It includes Board guidance, we seek continuous improvement Committee also oversees internal controls our communities. These guidelines and of Directors oversight, officer- in areas such as climate resilience, privacy, as well as our corporate compliance expectations inform how we do business and political engagement, philanthropic giving, program. And the Corporate Development how we interact with customers, suppliers, level engagement and teams of human rights, diversity, digital well-being and Finance Committee oversees capital our communities and each other. dedicated corporate responsibility and the education of our current and investments and our implementation of key professionals who engage leaders future workforce. technology decisions. across the business. CSR GOVERNANCE PUBLIC POLICY AND Board of Directors Oversight CORPORATE REPUTATION The Public Policy and Corporate Reputation COMMITTEE Committee (PPCRC) of the AT&T Board of Directors oversees our corporate Glenn H. Hutchins, (PPCRC Chairman), responsibility work, including volunteerism, Chairman, North Island and Co-Founder, philanthropy, education, privacy, diversity and Silver Lake inclusion, advocacy, environmental policy, ESG reporting, and disclosures of political Samuel A. Di Piazza, Jr., contributions and government data requests. Retired Global Chief Executive Officer, PricewaterhouseCoopers The PPCRC also oversees our policies for International Limited philanthropic giving, which include corporate contributions approved by the AT&T William E. Kennard, Former U.S. Contributions Council and grants approved Ambassador to the European Union by the AT&T Foundation. The Contributions and Former Chairman of the U.S. Federal Council and AT&T Foundation are comprised Communications Commission of senior executives charged with the supervision of our philanthropic investments. Debra L. Lee, Chief Executive Officer, Leading Women Defined, Inc. and Former Members of the PPCRC come from diverse Chairman & CEO, BET Networks professional backgrounds, giving them the experience, depth of knowledge, judgment * Laura D. Tyson, Distinguished and vision needed to provide insight and Professor of the Graduate School guidance on policies and practices – as we and Director, Institute for Business work to address the breadth of ESG issues and Social Impact, University of that can impact a complex enterprise California, Berkeley Haas School like AT&T. They push us, challenge our of Business assumptions and improve our work.
* Former PPCRC Chairwoman, retired April 2020. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 20
CSR GOVERNANCE COUNCIL & CSR COMMITTEES
Our CSR Governance Council In addition to the Council, we convene (Council) is led by our Chief 5 core issue committees led by senior CSR management: Sustainability Officer and is comprised of officers from each • Community of our operating companies • Employee Activation with responsibility for business • Environment operations aligned to our most important ESG focus areas. • Human Rights • Online Safety
These committees work closely with CSR The Council meets 3–4 times teams across all our operating companies per year and demonstrates and regions, along with experts from our collaboration across a broad business units, to implement and enhance range of issues, competencies programs and policies that address ESG and perspectives. issues throughout AT&T.
CSR GOVERNANCE COUNCIL Corey Anthony, Senior Vice President, Andre Fuetsch, Chief Technology Officer, Charlene Lake, Senior Vice President, Valerie Vargas, Senior Vice President, Human Resources and Chief Diversity and Network Services – AT&T Communications Corporate Social Responsibility and Chief Consumer Advertising – AT&T Communications Development Officer Sustainability Officer Michael Hartman, General Counsel Rick Welday, Executive Vice President and Len Cali, Senior Vice President, and Secretary – AT&T International Amy Leifer, Executive Vice President, General Manager, Broadband and Video, AT&T Global Public Policy Operations and Services, Xandr Consumer – AT&T Communications Susan Johnson, Executive Vice President, – WarnerMedia Anne Chow, Chief Executive Officer, Global Connections and Supply Chain – AT&T AT&T Business – AT&T Communications Communications Amir Rozwadowski, Senior Vice President, Finance and Investor Relations Keith Cocozza, Executive Vice President, Jerrie Kertz, Senior Vice President, Marketing and Communications Compliance Larry Solomon, Chief Communications Officer – WarnerMedia
Business unit representation on the CSR Governance Council regularly evolves with the changing needs and structure of our business. For a current list of members, visit about.att.com/csr/council. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 21
STAKEHOLDER ENGAGEMENT
Stakeholder engagement is Reputation Measurement 2019 STAKEHOLDER ASSESSMENT TIER 1 PRIORITIES a critical part of our corporate AT&T has developed an instrument to survey stakeholders and assess their perceptions responsibility governance, and of our corporate reputation and brand. Customer privacy we participate in regular dialogue On a monthly basis, the system measures and structured collaboration AT&T’s overall reputation – or emotional throughout the year. attachment – among consumers who Network data state they are familiar with our company’s & security operations. We’re able to measure interest Every 2–3 years, we systematically engage and awareness of specific AT&T corporate Network quality a broad sampling of internal and external responsibility programs and emerging social & reliability stakeholders to identify and prioritize the issues, and sample impressions of new most significant ESG impacts, risks and programs under development. Employee diversity, opportunities our company should address to equality & inclusion help ensure long-term business success. This Our measurements confirm that awareness stakeholder engagement assessment provides of AT&T corporate responsibility efforts Technology insight into how AT&T should focus our improves company reputation – which in turn innovation resources, reporting and communications. We positively affects key business metrics such continuously monitor pressing and emerging as willingness to buy or recommend, and Energy efficiency ESG issues and current events, and prioritize willingness to give AT&T the benefit of the & renewables programmatic and managerial efforts on those doubt in times of difficulty. topics, as appropriate. Affordability & Leadership Oversight accessibility In 2019, we conducted our 5th such assessment The results of our ongoing stakeholder – which represents our global operations engagement efforts are reported to the CSR E-waste & product including WarnerMedia and Xandr – using a Governance Council and the Public Policy end-of-life management combination of electronic surveys and live & Corporate Reputation Committee of the interviews. Nearly 1,000 stakeholders provided AT&T Board of Directors. The insights gained Talent attraction, insights and helped prioritize 29 ESG topics. help guide our corporate responsibility engagement & retention These participants represented virtually strategy, improve business operations and every aspect of our business, including AT&T policies, ensure transparent reporting, and Climate change employees and officers across our operating prioritize programmatic investments and & GHG emissions companies, business and consumer customers, collaboration across the business. investors, suppliers, distributors, government Building and non-government organizations as well as digital skills programmatic and community organizations.
In 2020, we plan to conduct assessments Read more about the findings across our Latin American operations to gain from our latest stakeholder additional, targeted insights that will further engagement at about.att.com/ Environmental Social inform our work in those countries. csr/reporting. Governance/Economic Workforce GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 22
CORPORATE RESPONSIBILITY REPORTING
Each year, we highlight workplace diversity at AT&T and production Like all companies, we’re also required by law For a detailed look into all our work ESG performance and progress diversity across WarnerMedia. to provide information to government and from the past year, visit our full CSR law enforcement entities, as well as to parties reporting library at toward publicly stated goals Through our biannual Political Engagement to civil lawsuits, by complying with court about.att.com/csr/reporting. through robust corporate Report, we publicly disclose our involvement orders, subpoenas, lawful discovery requests responsibility reporting. in the political process and our U.S. political and other legal requirements. The AT&T contributions. Our political engagement Transparency Report provides data regarding decisions are grounded in our company the number and types of legal demands that Our objective is best-in-class transparency, and values, codes of business conduct, AT&T public compelled AT&T to provide information about we strive to present data in a modular format policy positions and the best interests of our communications or our customers as well as that is responsive to a variety of stakeholder business and employees – without regard to information permitted by law to be disclosed needs and interests. The governance of our political party affiliation. The AT&T Board of about Foreign Intelligence Surveillance reporting is internally validated by our Finance Directors receives the full list of corporate Act requests. organization, and quantitative environmental political contributions and has an opportunity measures (emissions and energy use) are to review and provide guidance with respect externally assured. to the company’s contributions. In accordance with applicable law, campaign finance and WINNING AT THE Our corporate responsibility reporting disclosure rules, and our own internal policies, CORPORATE website details AT&T’s approach to we also publicly identify organizations that GOVERNANCE stakeholder engagement, alignment to report using some or all of our contributions AWARDS the Global Reporting Initiative (GRI) and for lobbying activities. Sustainability Accounting Standards Board Our 2018/2019 reporting (SASB) frameworks, our commitment to was recognized with the the CDP climate change disclosure and the Corporate Governance Task Force on Climate-related Financial “AT&T was named one of the Award for Best ESG Disclosures, and our efforts to support 10 most transparent S&P 500 Reporting by Corporate the U.N. Global Compact and Sustainable companies for ESG reporting, Secretary magazine. Development Goals (SDGs). according to a 2019 study commissioned by Financial We publish detailed issue briefs describing Times’ Agenda.” how we manage 21 of our most important ESG topics, and discuss ESG efforts and achievements in a dedicated corporate In 2019, AT&T scored 97.1 (out of 100) on responsibility section of our corporate the CPA-Zicklin Index of Corporate Political proxy statement. In addition to our holistic Disclosure and Accountability, earning corporate responsibility reporting, we publish the organization’s top “Trendsetter” regional GRI-aligned reports detailing efforts designation. AT&T was also named one across our Latin American operations. of the 10 most transparent S&P 500 companies for ESG reporting, according AT&T also publishes 2 annual diversity and to a 2019 study commissioned by Financial inclusion reports detailing our commitment to Times’ Agenda. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 23
PROGRESS TOWARD GOALS We’re making progress on our roadmap of goals and targets that serve as milestones for 2020 and 2025. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 24 PROGRESS TOWARD GOALS
As we near or reach attainment on several of our goals, we’ll be setting our sights even higher – identifying new measures that continue to push us and reflect the direction of our evolving business.
OUR NETWORK AND CUSTOMERS
Topic Target Progress 2020 GOAL We will continue to drive reductions Scope 1 Emissions Reduce our Scope 1 emissions by Reduced 26.8% in emissions and increases in resource 20% by 2020 using a 2008 baseline of We emitted 990,955 MT CO2e (Scope 1) in 2019. efficiency and alternative energy 1,354,054 metric tons CO2e. This represents a 26.8% decrease compared deployment. We will enable AT&T to our 2008 baseline. Year-over-year, our customers to lead more sustainable Scope 1 GHG emissions are down 2.8% lives by expanding access to technology, from 2018.12 further integrating sustainability solutions into products and measuring the impacts.
Fleet Management Reduce the GHG emissions Reduced 31% of our U.S. fleet 30% by 2020 By the end of 2019, AT&T reduced U.S. fleet using a 2008 baseline of emissions by 267,379 MT CO2e or 31% from our 865,777 metric tons CO2e. 2008 baseline. In addition to reducing the size of our domestic fleet by more than 8,200 vehicles, 100% of passenger sedans procured for our domestic fleet since 2017 were hybrid vehicles.
Electricity Reduce electricity consumption Reduced 80% Intensity 60% relative to data traffic on In 2019, our energy intensity was 45.5 MWh 13 our network (our energy intensity electricity/petabyte of network traffic. This metric) by 2020 from our 2013 baseline represents an 80% reduction from our 2013 of 233 MWh electricity/petabyte of baseline of 233 MWh/PB. network traffic.
GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 25
PROGRESS TOWARD GOALS CONTINUED
OUR NETWORK AND CUSTOMERS
Topic Target Progress
Alternative Energy Expand alternative energy through on-site capacity and Expanded our clean energy portfolio pursuing off-site renewables. In addition to our on-site solar and fuel cell installations, in 2019, we signed agreements to expand our clean energy portfolio to more than 1.5 gigawatts of capacity, maintaining AT&T’s position as one of the largest corporate purchasers of renewable energy in the U.S. The estimated energy production of our entire renewable energy portfolio is more than 2.2 billion kWh annually, with nearly 300 million kWh coming from on-site sources and more than 1.9 billion kWh from our off-site solar and wind contracts currently in production.
Product Efficiency Provide sustainability information for all AT&T-branded Rated 100% of eligible devices network-connected consumer mobile devices. In 2019, 100% of eligible mobile device models were scored under our Eco-Ratings system, which rates products from 1 to 5 stars for 20 different environmental and social criteria across 5 different categories.
Device Recycling Collect 200 million devices for reuse, refurbishment or recycling Refurbished or recycled 204 million devices byf end-o -year 2020. Through the end of 2019, AT&T has refurbished or recycled approximately 204 million devices since 2007. This includes approximately: • 107 million DIRECTV devices • 13.5 million broadband devices • 22.3 million U-verse devices • 61 million mobility devices
Customer Develop and deploy a robust methodology to understand the Measuring and reporting our GHG impact Greenhouse Gas impact of the AT&T network’s GHG emissions on society. Working with leading non-government organizations, industry groups and peer Methodology companies, AT&T developed a credible methodology to measure the GHG impacts of customers’ use of AT&T technology in an effort to track progress against our 10x Carbon Reduction Goal. Read more at att.com/10x. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 26
PROGRESS TOWARD GOALS CONTINUED
OUR NETWORK AND CUSTOMERS
Topic Target Progress
Social & Demonstrate positive social and environmental impacts Developing innovative solutions and sharing case studies Environmental of AT&T-connected devices and solutions through internal and AT&T continues to develop innovative technologies such as artificial intelligence Impact external collaboration. (AI), virtual reality (VR) and the Internet of Things (IoT) that can, by collaborating internally and externally, improve quality of life and the world around us, especially in the areas of greenhouse gas reduction, health, accessibility, public safety, education and more. We collaborate internally and externally on these initiatives and highlight our solutions in published case studies. Read more at att.com/IoT- for-Good and att.com/10x.
Fiber & Broadband Reach 12.5 million locations with all-fiber internet access Reached 14 million locations Deployment such as residences, home offices and very small businesses, By the end of 2019, we deployed all-fiber internet access to 14 million locations. by mid-2019.14
GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 27
PROGRESS TOWARD GOALS CONTINUED
OUR NETWORK AND CUSTOMERS
Topic Target Progress 2025 GOAL By 2025, AT&T will enable carbon savings Network Enhance network efficiency Continuing emissions reductions 10 times the footprint of our operations Efficiency to achieve a net-positive ratio We continue to reduce our GHG emissions by enhancing the efficiency of our between our operational footprint through extensive energy efficiency efforts network and delivering sustainable and the carbon reductions our in our buildings and network, optimization customer solutions. technology makes possible for of our vehicle fleet and through large- customers using our services. scale renewable energy purchases. We also continue to leverage our technology to identify opportunities for additional improvements in operational efficiency.
Customer Deliver customer solutions Enabled reductions 2.2x our footprint Enablement to achieve a net-positive ratio Our calculations have verified that through between our operational footprint the end of 2018, AT&T technology has and the carbon reductions our enabled customer GHG emission reductions technology makes possible for approximately 2.2 times that of our operational customers using our services. footprint. We’re working to enable far more emissions reductions than that, and we will continue to report our progress biannually.
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PROGRESS TOWARD GOALS CONTINUED
OUR SUPPLY CHAIN
Topic Target Progress 2020 GOAL We will lead our supply chain to improve Sustainable Incorporate sustainability- Conducted supplier assessments its social and environmental impacts by Sourcing oriented sourcing standards and and audits integrating sustainability performance Standards analysis into sourcing decisions In 2019, AT&T Global Connections and Supply metrics into our sourcing decisions for Chain continued to require suppliers to adhere 15 with strategic suppliers. 80% of our spend. to our Principles of Conduct for suppliers through our Supplier Portal and contract agreements. We led 5 on-site supplier factory audits as a member of JAC. We continue to incorporate sustainability-oriented standards and analyses into sourcing decisions, including the insertion of sustainability clauses into RFPs and agreements, training our sourcing managers on the principles of sustainability, and providing updates to sourcing managers on the sustainability performance of existing suppliers.
GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 29
PROGRESS TOWARD GOALS CONTINUED
OUR SUPPLY CHAIN
Topic Target Progress 2025 GOAL We will work with our industry peers Supplier Help establish clear, agreed-upon Collaborating with industry-leading to develop and promote adoption Sustainability industry sustainability metrics organizations of sustainability metrics that will Measurement to measure the environmental To evaluate our suppliers on social and transform the environmental and social and social impact of technology environmental criteria, we work with multiple impact of technology supply chains. supply chains. industry organizations, including: • TIA-QuEST Forum: AT&T helps lead the working group advancing the adoption of the TIA Sustainability Assessor tool, which we also use with our own suppliers. • CDP: AT&T requests our strategic suppliers respond to the annual CDP supply chain survey, which we use to gather their GHG emissions data, reduction goals and associated progress. • Joint Audit Cooperation (JAC): We work with JAC to conduct 5 corporate social responsibility audits of our suppliers’ manufacturing facilities, the results of which are shared with JAC member telecommunications companies. • Sustainable Purchasing Leadership Council (SPLC): AT&T uses guidance documents provided by the SPLC, which provide information on sustainable purchasing standards, tools in the market and guidance for conducting RFx evaluations.
GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 30
PROGRESS TOWARD GOALS CONTINUED
OUR SUPPLY CHAIN
Topic Target Progress
Industry Sourcing Promote the use of sustainability metrics in Encouraging tier 1 supplier reporting industry sourcing. AT&T suppliers use the CDP supply chain and TIA Sustainability Assessor metrics to report GHG emissions and sustainability progress, which allows AT&T and other TIA companies the ability to benchmark supplier emissions and work with suppliers to make improvements.
Sustainability Develop and follow an industry roadmap toward truly Collaborating with suppliers and organizations Performance sustainable performance among our suppliers. AT&T moves our suppliers along an industry roadmap with CDP, JAC and TIA‑QuEST Forum to continuously improve measurements, benchmarking and results in sustainable supplier performance.
GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 31
PROGRESS TOWARD GOALS CONTINUED
OUR COMMUNITIES
Topic Target Progress 2020 GOALS We will invest resources, develop Education Invest in education & training Committed more than $550 million initiatives and collaborate with and Training programs that use technology to Since 2008, we’ve committed more than stakeholders with the goal of increasing address education challenges, help $550 million to programs that help students as the U.S. high school graduation rate to students get through high school part of the AT&T Aspire program. 90% by the class of 2020.16 and beyond, and provide the skills We are committed to hiring veterans needed to get and keep good jobs. and their family members into AT&T career opportunities. Educational Support technology applications that Launched Aspire Accelerator $1 Million Technology solve educational challenges Skills Building Challenge Solutions through the AT&T Aspire Accelerator. In 2019, to celebrate the 5th year of the Accelerator, we launched the Aspire Accelerator $1 Million Skills Building Challenge, which provides financial investment, access to expert services and mentorship to education startups dedicated to skills development. The participants from the 5 previous Accelerator classes are currently reaching more than 32 million students and have attracted more than $48 million in funding after graduation.
Veteran Career Hire more than 20,000 veterans Reached 100% of our hiring goal Opportunities and their family members between We achieved our goal in November 2019, more 2013 and 2020. than a year early. In addition, we have various mentoring programs that pair veterans who are transitioning from military life to civilian careers with AT&T veteran employees who can provide experience and guidance.
GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 32
PROGRESS TOWARD GOALS CONTINUED
OUR COMMUNITIES
Topic Target Progress 2025 GOAL We will invest resources, develop Advanced degrees Promote STEM training through Investing in credential & degree programs initiatives and collaborate with ongoing education programs. In 2019, we continued to invest in credentialing, stakeholders to close the skills gap by certification or specialized degree programs increasing the number of Americans that help propel students in their careers. with high-quality post-secondary Highlights include: degrees or credentials to 60% by 2025.17 • Supported Udacity Nanodegree programs that provide online educational pathways to industry-relevant skills, • Contributed to General Assembly to help to democratize access to digital skills and credentials via online bootcamps and scholarship delivery to the AT&T Aspire network and • Collaborated with the University of Texas at El Paso, Hampton University, Champlain College and others to create opportunities for degrees or certifications in specialized fields.
Internship Host 200 Year Up interns annually Hosted 63 Year Up interns opportunities by 2022 In 2019, we hosted 63 Year Up interns in AT&T offices around the U.S. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 33
KEY PERFORMANCE INDICATORS To assess our progress, we measure annual performance in areas most important to our stakeholders and our business. GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 34 KEY PERFORMANCE INDICATORS
HIGHLIGHTS GREENHOUSE GAS (GHG) EMISSIONS
Carbon Footprint GHG Emissions Intensity U.S. Scope 1, 2 & 3 Global Scope 1, 2 & 3 GHG emissions relative GHG emissions relative carbon footprint carbon footprint to annual revenue19 to network traffic20 (GHG emissions)19 (GHG emissions)19
metric tons CO2e/$ million metric tons CO2e/petabyte 13% metric tons CO2e metric tons CO2e revenue of network traffic Year-over-year reduction in global GHG 9,387,488 10,419,308 36.01 21.15 emissions, largely resulting from renewable
energy purchases coming online in 2019 8 8 9 0 9 1 9, 9 9 99 11, 11, 11, 0, 1 , 9 ,999 1, 9 , 8 1 ,0 ,8 1, 1 11,081,00 9 1 10, 1 ,1 9 0 01 89 10, 19, 08 1 1 9, 8 , 88 ’15 ’16 ’17 ’1 ’19 ’15 ’16 ’17 ’1 ’19 ’15 ’16 ’17 ’1 ’19 ’15 ’16 ’17 ’1 ’19
26.4% ENERGY MANAGEMENT Percentage of AT&T Communications spend with businesses owned by minorities, women, Electricity Energy Intensity Energy Projects veterans, LGBTQ+ people and those with Total electricity use (global Electricity consumption Electricity consumption Annualized energy cost disabilities18 direct billed and leased relative to annual revenue relative to network traffic13 savings from energy electricity) projects
MWh electricity/petabyte of MWh (million) MWh electricity/$ billion revenue network traffic U.S. dollars (million) 14.1 77,557 45.5 39.8 1 0 1 8 0 1 9 0 10 , 1 1 0 119 1 101 0 9 ,091
$143.9 million 91, 1 1 1 9 8 ,80 1 1
Amount of corporate and foundation 1 1 , 1 0 1 1 philanthropic giving in 2019 9 8
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KEY PERFORMANCE INDICATORS CONTINUED
WASTE MANAGEMENT
Total Waste Waste Recycled E-Waste Total waste managed Percentage of Number of broadband Number of mobility devices Number of U-verse Number of DIRECTV devices by AT&T 21 waste recycled devices reused or recycled reused or recycled devices reused or recycled reused or recycled
pounds (million) % million million million million 541.55 37.45 3.4 7.80 3.6 15.2 1
1 00
00 1 1 11 11 8 0 8 00 80
0
98 0
0
0 8
’15 ’16 ’17 ’19’1 ’15 ’16 ’17 ’19’1 ’15 ’16 ’17 ’19’1 ’15 ’16 ’17 ’19’1 ’15 ’16 ’17 ’19’1 ’15 ’16 ’17 ’19’1
WATER MANAGEMENT RESPONSIBLE NETWORK QUALITY SUPPLY CHAIN & RELIABILITY Water Footprint Water Intensity Supplier Diversity Network Investment Gallons of water used for Water consumption relative Water consumption relative Percentage of spend with Investment in wired domestic operations22 to annual revenue to network traffic20 business enterprises owned and wireless networks by minorities, women, veterans, LGBTQ+ people 18 gallons/petabyte of and those with disabilities gallons (billion) gallons/$ thousand revenue network traffic % U.S. dollars (billion) 3.011 16.63 9,758 26.40 19.6 80 0 1 1 1 0 0,1 0 19 1 0 , 1 19 8 19 089 1, 9 19 0 011 0 18 8 1 00 1 9, 8 8,9 0
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KEY PERFORMANCE INDICATORS CONTINUED
WORKFORCE
Employee Health & Welfare Union Jobs Code of Business Conduct Employee Training Investments Employee Safety Number of employees, Percentage of union- Percentage of employees Amount invested in direct Amount invested in OSHA total recordable retirees and eligible represented employees23 who completed Code of employee training and tuition assistance for both occupational injury and dependents offered health Business Conduct training24 development programs23 management and non- illness rate23 and welfare benefits23 management employees23 million % % U.S. dollars (million) U.S. dollars (million) per 100 employees 1.0 ~40 98.8 200 18 1.90 99 99 0 99 0 98 8 98 0 0 0 0 0 1 00 00 0 0 0 0 1 90 1 8 1 1 1 1 1 1 1 1 1 1 0 18
’15 ’16 ’17 ’1 ’19 ’15 ’16 ’17 ’1 ’19 ’15 ’16 ’17 ’1 ’19 ’15 ’16 ’17 ’1 ’19 ’15 ’16 ’17 ’1 ’19 ’15 ’16 ’17 ’1 ’19
COMMUNITY ENGAGEMENT
Philanthropic Giving Employee Participation Amount of corporate Percentage of employees Average giving, and foundation giving that participate in per employee donor26 volunteer programs25
U.S. dollars (million) % U.S. dollars 143.9 17 344 1 1 1 1 9 1 09 00 1 1 9 1 1 1 1 0 1 0 10
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RECOGNITION
Barron’s 100 Most Sustainable U.S. Companies Bloomberg Gender Equality Index CDP Climate Change Leadership Tier (A-) Corporate Secretary Magazine Corporate Governance Award, Best ESG Reporting CR Magazine 100 Best Corporate Citizens DiversityInc Top 50 Companies for Diversity Dow Jones Sustainability Index North America Ethisphere World’s Most Ethical Companies Financial Times, Agenda 10 Most Transparent S&P 500 Companies on ESG Fortune Best Big Companies to Work For World’s Most Admired Companies Great Place to Work Best Workplaces for Diversity Hispanic Association on Corporate Responsibility Corporate Inclusion Index Human Rights Campaign Corporate Equality Index JUST Capital America’s Most JUST Companies (JUST 100) National Organization on Disability Leading Disability Employer Points of Light The Civic 50 GLOBAL CHALLENGES PROGRESS 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY INTRODUCTION & OPPORTUNITIES GOVERNANCE TOWARD GOALS KPIs RECOGNITION 38 ENDNOTES
1 Identification of essential critical 7 Feeding America: https://www. 14 Consistent with the requirements of 20 As of 2018, we include satellite traffic in infrastructure workers during COVID-19 feedingamerica.org/hunger-in- the FCC DIRECTV merger order. our total network traffic. Learn more response: https://www.cisa.gov/sites/ america/arizona about how we calculate total traffic for default/files/publications/Version_3.0_ 15 This goal is focused on network, our GHG emissions intensity metric in CISA_Guidance_on_Essential_Critical_ 8 Includes $50,000 in funding from consumer equipment and our Energy Management issue brief. Infrastructure_Workers_4.pdf the AT&T Foundation as of end-of- corporate services spend, and year 2019. does not include video content and 21 The totals and percentages shown 2 U.S reach via Comscore Xmedia Total entertainment companies. represent all waste accounted for View Audience Analysis Report. Live +7. 9 Renewable Energy Buyers Alliance. through AT&T’s domestic e-waste, Period: March 2020. Television numbers Corporate Renewable Deal Tracker: 16 Graduation rate as measured by general solid waste, investment are based on broadcast month, digital https://rebuyers.org/deal-tracker/ GradNation, a campaign of America’s recovery and regulated (hazardous and mobile are based on calendar Promise Alliance: https://gradnation. and non-hazardous) waste programs, month. International TV data based on 10 AT&T Renewable Energy Website: americaspromise.org/ including select WarnerMedia and the digital domestic to international https://about.att.com/csr/home/ Xandr locations. Our 2019 increase in reach ratio. P2+ data for TV, & desktop environment/renewable-energy.html 17 Degree/credential rate as measured total waste use is the result of Xandr and 13+ for mobile. Based on a selected by the Lumina Foundation: https:// and WarnerMedia integration into list of competitors. Worldwide reach 11 Renewable Energy Buyers Alliance. luminafoundation.org/stronger- our operations. We will continue to includes U.S. and international TV Top 10 U.S. Large Energy Buyers in 2019: nation/report/2020/#nation integrate WarnerMedia and Xandr data, U.S. and international digital https://rebuyers.org/blog/renewable- facility data into our reporting. video and non-video. Does not include energy-buyers-alliance-announces- 18 Supplier diversity spend and out-of-home viewing, radio, OTT app top-10-u-s-large-energy-buyers- performance excludes content 22 Our 2019 increase in total water use is usage and off-platform usage where in-2019/ and programming spend. The the result of WarnerMedia integration attribution tracking does not exist management approach and data into our operations. within Comscore. 12 In 2017, AT&T restated our 2008 Scope detailed reflect the activities of the 1 baseline to 1,354,054 MT CO2e to AT&T Global Connections and Supply 23 Inclusive of AT&T Communications. 3 AT&T Communications participation in include a back-cast of DIRECTV’s Chain organization within AT&T Open COVID Pledge initiative: https:// business Scope 1 emissions for the Communications. 24 Inclusive of AT&T, Inc., AT&T about.att.com/story/2020/open_ baseline period. In addition, natural gas Communications, Xandr, AT&T Mexico covid_pledge.html fuel cell emissions are excluded from 19 As of 2019 and moving forward, AT&T and Vrio. all annual Scope 1 emissions figures. will report all emissions data containing 4 Benefits and policies vary by country The fuel cell emissions are included in Scope 2 emissions using the market- 25 Inclusive of AT&T Communications, and operating company. Scope 2 emissions in accordance with based Scope 2 calculation method in WarnerMedia and Xandr. guidance from the GHG Protocol. accordance with the GHG Protocol 5 The Food Trust: http://thefoodtrust. Scope 2 Guidance, unless otherwise 26 Inclusive of AT&T Communications org/uploads/media_items/michigan- 13 Electricity use is the numerator and specified. Emissions data for 2018 and Xandr. mapping-final.original.pdf is a proxy for total energy use. Total and earlier was calculated using the traffic volume (network traffic payload location-based emissions methodology, 6 California Department of Education and calculated satellite payload) is unless otherwise specified. Select (CDE) Data Reporting Office:http:// the denominator and is a proxy for historical data has been restated due www.cde.ca.gov/ds/sd/sd/filescupc.asp our production. As of 2018, we include to improvements in data collection, satellite traffic in our total network traffic. analysis and reporting methodology. 2019/2020 AT&T CORPORATE RESPONSIBILITY SUMMARY OUR VALUES
LIVE TRUE. STAND FOR EQUALITY. Do the right thing, no compromise. Speak with your actions.
THINK BIG. EMBRACE FREEDOM. Innovate and get there first. Press, speech, beliefs.
PURSUE EXCELLENCE. MAKE A DIFFERENCE. In everything, every time. Impact your world.
INSPIRE IMAGINATION. Give people what they don’t expect.
BE THERE. When customers & colleagues need you most. This document represents a summary of our corporate responsibility efforts and progress. Further reporting on our ESG performance and impact can be found online through the materials below. about.att.com/csr/reporting
• ESG Reporting Indexes (GRI, SASB, TCFD, UNGC, UN SDGs)
• Detailed Issue Briefs
• Stakeholder Engagement
• CDP Climate Change Response
• Latin America CSR Reports
• Diversity & Inclusion Annual Reports @ATTimpact • AT&T Transparency Report ATTimpact • Political Engagement Report att.com/csr