A Guide to Using Your Concessionary

A GUIDE TO USING YOUR CONCESSIONARY

PASSON THE TRAM you’ll need to touch on your concessionary pass before you board the tram

why have we introduced touch on ticket machines & validators? at the validator

We’ve now introduced brand new and that means making our network ticket machines at all tram stops as efficient as possible. With the major across our network. expansion of the Nottingham tram network planned for the end of 2014, This means that you’ll need to validate we want to make sure that we’re at our your concessionary pass before you best! board the tram. Put simply, we want to give you the best possible service –

what does this mean for you?

You’ll still receive the same great But don’t worry, there are plenty of experience you’ve come to expect places where you can do this – for from us – and when the network quick boarding you should touch on expands in 2014, we’re ensuring your pass using the validators which that it will run just as smoothly. are located at every tram stop. If you need to buy a ticket please use the The only change is that you’ll now need ticket machine instead. to validate your concessionary pass before you board the tram, instead of showing it to a conductor. get to know our new ticket machines

1 touchscreen 4 insert notes 7 card validator If you have a concessionary pass, 2 insert coins 5 mango touch on simply touch on at the validator & top-up before you travel for quick boarding. 3 credit & There’s no need to use the ticket debit card 6 collect tickets, machine. payments change & receipts

2 1 5 3

4 7 6 what should i do if i’m travelling with a concessionary pass?

If you’re travelling with a You do not need to purchase a ticket in concessionary pass issued advance unless you are travelling when by Nottingham City or your pass is not valid for free travel. Nottinghamshire County Council, During these times you should buy a you should touch on your pass normal ticket from the ticket machine at the validator at the tram stop before you board the tram. every time you travel.

when is my concessionary pass valid?

Travel times Day Nottingham Nottinghamshire City Pass County Pass

Before 09:30 Mon – Fri Full fare Full fare

09:30 – 23:00 Mon – Fri Free Free*

After 23:00 Mon – Fri Full fare Full fare

All day Sat / Sun / BHol Free Free

If you are travelling outside of the times when your concessionary pass allows you to travel free, please remember to buy a ticket from the new ticket machines before your board the tram.

Unfortunately we cannot accept any other local authority concessionary passes other than those issued by Nottingham City Council or Nottinghamshire County Council. You should pay your fare at the ticket machine before you travel.

FIND OUT MORE AT WWW.THETRAM.NET what happens if i haven’t got a valid pass or ticket?

We’ve listened to your concerns This ensures that we can continue to about people who try and avoid improve the tram service for everyone in buying a ticket. Nottingham.

We understand this is upsetting and If you travel without a valid ticket, pass unfair to the vast majority of fare-paying or smartcard, you’ll be issued with a £50 customers, that’s why we’ve introduced Penalty Fare Notice. All information on Penalty Fares for people who travel Penalty Fare Notices and procedures is without a valid ticket, pass or smartcard. detailed on our website.

is anything else changing?

Apart from buying your ticket before you board the tram there are no real changes to the way you travel on our tram services.

All trams feature our sophisticated CCTV system on board, and all our stops will continue to be monitored 24 hours a day, so you can rest assured that we’re always looking out for you when you’re travelling by tram.

Find out more at www.thetram.net

0115 942 7777 • [email protected] facebook.com/thetram.net follow @NETTram

All information correct at time of printing