MARC Rider Guide
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1.0 Welcome to MARC Train Services .....................3 1.0 Welcome to MARC 1.1 “What’s New” .....................................................................4 Train Services 1.2 MARC Train Service Contact Information .......................................................................... 5 MARC Train Service is the Commuter Railroad in Maryland connecting passengers into Baltimore and Washington, DC 2.0 Service Area & Schedules ........................................6 from the Maryland and West Virginia suburbs. 2.1 Map/Station Locations ...............................................6 • The Penn Line serves passengers from Cecil, Harford, 2.2 Schedules ..............................................................................9 Baltimore, Anne Arundel and Prince Georges Counties Table of Contents 2.3 Holidays .................................................................................9 in Maryland into Baltimore and Washington, DC. • The Brunswick Line serves passengers from Martinsburg 3.0 Weather Impacts & Information ........................10 WV, Frederick and Montgomery Counties in Maryland 3.1 Severe Weather and Special Service .................10 into Washington, DC. 3.2 Real Time Info ....................................................................11 • The Camden Line serves passengers from Baltimore, Howard, Anne Arundel and Prince Georges Counties in 4.0 Fares ...................................................................................11 Maryland into Baltimore and Washington, DC. 4.1 Fares .........................................................................................11 The Penn Line offers service between Baltimore and 4.2 Discounted Fares.............................................................16 Washington, DC seven days a week and provides weekday 4.3 Ticket Cross-Honored ...............................................20 service to Harford County during the morning and evening peak commute periods. 4.4 How to Buy Tickets/ Where to Purchase Tickets ..............................................................21 The Brunswick Line offers east bound service into 4.5 Lost and Found................................................................24 Washington, DC during the weekday morning commute and west bound from Washington, DC terminating in Frederick, 4.6 Refund Policy ...................................................................28 MD, Brunswick, MD or Martinsburg, WV during the weekday evening commute. The Brunswick Line does not offer midday 5.0 Travel Tips .....................................................................29 or weekend service. 5.1 Passenger Safety and Comfort ..............................29 The Camden Line connects downtown Baltimore at 5.2 Carry-On Policy ...............................................................31 Camden Yards to downtown Washington, DC with stops 5.3 Pets and Service Animals ..........................................33 in the Maryland suburbs between the two cities during 5.4 Wheelchairs ......................................................................33 the morning and afternoon/evening commutes. The Camden Line does not offer midday or weekend service. 5.5 Rider Responsibilities ..................................................33 5.6 BaltimoreLink Connections .....................................35 All MARC Train schedules can be viewed online 5.7 Washington, DC METRO Rail Connections...36 at www.mta.maryland.gov. 6.0 Committees/Public Involvement .......................39 6.1 MARC Riders Advisory Council ............................39 6.2 Important Phone Numbers ......................................39 2 3 MARC Train Service is operated under contract The TVM sells all MARC Train Service fare media except with the National Railroad Passenger Corporation Transit Link Cards (TLC) and sells MTA Commuter Bus 10 trip (Amtrak) and Bombardier Transportation Services and monthly tickets. Select machines will accept cash (see USA Corporation. chart on page 22 for TVM’s that accept cash). While every effort is made to maintain published Electronic Ticketing schedules, the train schedules, fares and other MARC Train Service now offers mobile ticketing via a information shown in MARC timetables and this free app called CharmPass. To purchase fare via the app, brochure are subject to change without notice. The passengers download the app to their smart device, pre- Maryland Department of Transportation (MDOT) register with a credit card on the app and purchase their Maryland Transit Administration (MTA) and/or its fare before boarding the train. Once on board the train, contract operators do not assume responsibility for passengers must activate their fare for visual inspection by inconvenience or damages resulting from missed the conductor. SmartBenefits® may be applied to purchase stops, canceled or delayed trains, failures to make fares via the app (pre-registration required). connections or shortages of equipment. All CharmPass fares will be calendar based on consecutive 1.1 “What’s New” days from the date the fare was activated. This is different than the current paper fare products: MARC Train Ticket Vending Machines MDOT MTA MARC Service has a new MARC MARC Paper Tickets MARC Mobile App Version branded Ticket Vending Machine (TVM). It One Way Ticket – good One Way Ticket – good for processes transactions more quickly, with shorter for one trip within six one trip within six months print times. The new, self-monitoring machine months of purchase. Train of purchase. Activated ticket conductor collects tickets. remains valid for 2 /1 2 hours. reports its malfunctions to a maintenance department, to either correct minor issues remotely Monday-Friday 5-Day Pass – good for five 5-Day Weekly consecutive calendar days or dispatch a repair technician, resulting in more from day of activation reliable operation. A dedicated toll free customer 7-Day Weekly 7-Day Pass – good for seven service number for TVM-related issues can be consecutive calendar days reached at 1-888-291-0207. Assistance is available from day of activation from 8:00 a.m.-5:00 p.m. Monday through Friday and Monthly 31-Day Pass – good for thirty- voicemail at all other times. one consecutive calendar days from day of activation 1.2 MARC Train Service Contact Information For more information on MARC services: • Visit our website at www.mta.maryland.gov • Send us an email at [email protected] • Tweet us at @mtamaryland • Find us on Facebook at facebook.com/mtamaryland • Call us at 1-800-325-RAIL 4 5 2.0 Service Area & Schedules 7 2.1 Map/Station Locations University Penn Line Baltimore - Penn 1500 N. Charles Street Bowie State 13900 Old Jericho Park Road Baltimore, MD 21202 Bowie, MD 20720 Station Address West 401 Smallwood Street Seabrook 6221 Seabrook Road Perryville 650 Broad Street Baltimore Baltimore, MD 21223 Lanham, MD 20706 Perryville, MD 21903 Halethorpe 5706 Southwestern Boulevard New 4300 Garden City Drive Aberdeen 18 E. Belair Avenue @ Baltimore, MD 21227 Carrollton @ New Carrollton Metro Station US Rt. 40 East New Carrollton, MD 20784 Aberdeen, MD 21001 BWI Thurgood 7 Amtrak Way Marshall Airport Linthicum, MD 21240 Washington - Massachusetts Avenue & Edgewood 2127 Old Edgewood Road Union First Street N.E. Edgewood, MD 21040 Odenton 1400 Odenton Road Washington, DC 20002 Odenton, MD 21113 Martin State 2710 Eastern Boulevard Middle River, MD 21220 Airport 6 Brunswick Line Camden Line Station Address Station Address Frederick 100 South East Street Baltimore - S. Howard Street & W. Conway Street Frederick, MD 21704 Camden Baltimore, MD 21201 Monocacy 7800 Genstar Drive St. Denis 1734 Arlington Avenue Frederick, MD 21703 Baltimore, MD 21227 Martinsburg, WV 229 E. Martin Street Dorsey 7000 Deerpath Road @ MD 100 between Martinsburg, WV 25401 US 1 & MD 295 Elkridge, MD 21075 Duffields, WV 5057 Flowing Springs Road Duffields, WV 25414 Jessup 8 Old Jessup Road Jessup, MD 20794 Harper’s Ferry, WV 120 Potomac Street Harper's Ferry, WV 25425 Savage 9009 Dorsey Run Road Annapolis Junction, MD 20701 Brunswick 100 S. Maple Avenue Brunswick, MD 21716 Laurel Park 20 Racetrack Road Laurel, MD 20725 Point of Rocks 4000 Clay Street Point of Rocks, MD 21777 Laurel 22 Main Street Laurel, MD 20707 Dickerson 22211 Mt. Ephraim Road Dickerson, MD 20842 Muirkirk 7012 Muirkirk Road Beltsville, MD 20705 Barnesville 8 Beallsville Road Barnesville, MD 20838 Greenbelt 5600 Greenbelt Metro Drive Greenbelt, MD 20770 Boyds 15031 Clopper Road Boyds, MD 20841 College Park 7202 Bowdoin Avenue College Park, MD 20740 Germantown 19311 Mateny Hill Road Germantown, MD 20874 Riverdale Park 4700 Queensbury Road Town Center Riverdale, MD 20737 Metropolitan Grove 3 Metropolitan Court Gaithersburg, MD 20878 Washington - Massachusetts Avenue & First Street N.E. Union Washington, DC 20002 Gaithersburg 5 S. Summit Avenue Gaithersburg, MD 20877 Washington Grove 100 Railroad Street 2.2 Schedules Gaithersburg, MD 20877 Schedules are available at MARC stations or online at Rockville 307 S. Stonestreet Avenue Rockville, MD 20850 mta.maryland.gov. MARC also participates in Google Transit; schedules are available within Google Maps at Garrett Park 11015 Rokeby Avenue Garrett Park, MD 20852 maps.google.com. Kensington 3701 Howard Avenue Kensington, MD 20902 2.3 Holidays Silver Spring 1170 Bonifant Street Silver Spring, MD 20910 There is no MARC Train service on any line on the following holidays: Washington - Union Massachusetts Avenue & First Street N.E. Washington, DC 20002 • New Year’s