EVERYTHING YOU NEED TO KNOW ABOUT OUR NEW TICKET MACHINES you’ll need to buy your ticket from our brand new ticket machines before you board the tram
why have we introduced ticket machines?
We’ve now introduced brand new We’ve reviewed the best-practice from ticket machines at all tram stops tram networks all over the world to bring across our network. you a service that’s second to none at the most competitive prices possible. Put simply, we want to give you the best possible service – and that means This is just another step towards the making our network as efficient as goal of a better-integrated transport possible. With the major expansion of system for the people of Nottingham. the Nottingham tram network planned for the end of 2014, we want to make sure that we’re at our best!
what does this mean for you?
You’ll still receive the same great What’s more, we’ll be introducing experience you’ve come to expect MANGO which is a smartcard that from us – and when the network stores cash which you then use to pay expands in 2014, we’re ensuring for your fare every time you travel. that it will run just as smoothly. You can top up MANGO cards at the The only change is that you’ll now need new ticket machines as well as via our to buy your ticket before you board the website. MANGO is available to buy tram, instead of from a conductor. But from Park & Ride sites and busy city don’t worry, there are plenty of places centre stops. to pick up a ticket – you can use our You can now touch on your brand new ticket machines located at concessionary pass or smartcard every tram stop, or you can buy them at the validators at each stop online, via your mobile phone or at our before you travel. travel centre. get to know our new ticket machines
1 touchscreen 4 insert notes 7 card validator If you have a concessionary pass, 2 insert coins 5 mango touch on MANGO smartcard or Kangaroo & top-up Season Ticket, touch on at the 3 credit & validator before you travel for quick boarding. There’s no need to use debit card 6 collect tickets, the ticket machine. payments change & receipts
2 1 5 3
4 7 6 all you have to do is select your ticket and pay or touch on at the validator choose your ticket It really is simple. Just choose whether you want a single, daily or weekly ticket. No complicated options – just one button 24.02.2014 and you’re all set! Please choose your ticket 14:49
TRAM-ONLY TICKETS TRAM, BUS & TRAIN TICKETS
Kangaroo NET Single Adult Child Adult Child your onward £2.00 £1.00 Day £4.00 £2.50 Trent Barton journey NET Day Adult Child Adult Child £3.50 £2.00 Connect £3.90 £2.20 We have a range of Hucknall NET Weekly Adult Child Adult Child ticket options to suit you. £15.00 £7.50 Hopper £3.90 £2.20 Kangaroo is ideal for Mango Buy or Top-up customers using both MANGO trams and buses within the city area.
TRAM-ONLY TICKETS
mango NET Group NET Event smartcards £8.00 £2.00 You can top up your MANGO here and touch on every time you travel. MANGO is also available to buy at all Park & Ride sites and busy city centre stops. FIND OUT MORE AT WWW.THETRAM.NET what happens if i haven’t got a valid ticket?
We’ve listened to your concerns This ensures that we can continue to about people who try and avoid improve the tram service for everyone in buying a ticket. Nottingham.
We understand this is upsetting and If you travel without a valid ticket, pass unfair to the vast majority of fare-paying or smartcard, you’ll be issued with a £50 customers, that’s why we’ve introduced Penalty Fare Notice. All information on Penalty Fares for people who travel Penalty Fare Notices and procedures is without a valid ticket. detailed on our website.
is anything else changing?
Apart from buying your ticket before you board the tram there are no real changes to the way you travel on our tram services.
All trams feature our sophisticated CCTV system on board, and all our stops will continue to be monitored 24 hours a day, so you can be rest assured that we’re always looking out for you when you’re travelling by tram.
Find out more at www.thetram.net
0115 942 7777 • [email protected] facebook.com/thetram.net follow @NETTram
All information correct at time of printing