Telenet Accelerates Time to Market and Enhances Competitive Edge with CA Project & Portfolio Management

CUSTOMER SUCCESS STORY | APRIL 2013

CLIENT PROFILE Industry: Telecommunication and media Company: Telenet Employees: 2,134 Revenue: €1.488 million

BUSINESS CHALLENGE SOLUTION BENEFIT Telenet is a leading To maintain a competitive CA Project & Portfolio Telenet has improved provider of cable television, advantage, Telenet must Management (CA PPM) is management visibility, internet and telephony continually introduce new used by 140 project managers which enhances services to residential products to market quickly to manage and report on its decision-making across customers in Flanders and and efﬁ ciently. To aid portfolio of business, its projects. Brussels. It also provides strategy and investment engineering and IT projects. telecommunication decisions, it also needed to Typically, this portfolio services to companies improve reporting across contains approximately across Belgium and its large project portfolio. 100 planned and 200 Luxembourg. projects in execution. 2 | CUSTOMER SUCCESS STORY: TELENET | APRIL 2013 ca.com

Business Founded in 1996, Telenet is one of the major providers of broadband cable services in Belgium. Its business comprises the provision of analogue and digital Leading the way in cable television, high speed internet, and ﬁ xed and mobile telephony services, telecommunications primarily to residential customers in Flanders and Brussels.

In addition, the company offers voice and data services to small and medium-sized businesses and larger corporates throughout Belgium and parts of Luxembourg under the Telenet for Business brand.

Telenet employs about 2,200 people, most of them based at its headquarters in Mechelen, Flanders. It serves approximately 2.2 million residential cable-TV subscribers and 1.3 million Internet customers and considers customer satisfaction and loyalty to be of paramount importance.

As a growth company, Telenet is also aware of its increasing responsibility to the community and has been a member of the Dow Jones Sustainability Europe and Dow Jones Sustainability World indices since September 2011.

Challenge Operating in an increasingly competitive telecommunications sector, Telenet continually focuses on innovation and development in order to gain and maintain Increasing customer loyalty competitive edge. and share of wallet Jan Schotte, IT Demand and PMO Manager at Telenet, explains, “The company’s strategy is to retain customers and increase share of wallet by offering innovative products and providing effi cient customer service. Customer satisfaction and loyalty are a key focus for everyone at Telenet and form the main criteria for employee bonus awards.” “The diverse range To help deliver on its strategy, the company must not only be able to effi ciently develop innovative and relevant services but also achieve swift time to market. of tools and As a result, the company has a large number of business-critical projects that need reporting made to be delivered effi ciently and to strict deadlines. Schotte comments, “The nature of such projects means that different teams and divisions across the company are it difficult to be involved, such as IT, engineering and technical divisions, and lines of business.”

sure of the health This made project management, and risk management in particular, challenging of a project.” as well as more difﬁ cult to deliver to tight schedules. Fragmented reporting and visibility Jan Schotte In addition, the various teams were using different tools to manage and report on IT Demand and PMO Manager, their activities. Telenet As a result, reporting was provided in a range of different formats and at varying times which meant that information on a project might reside in spreadsheets, databases or other tools. 3 | CUSTOMER SUCCESS STORY: TELENET | APRIL 2013 ca.com

“The diverse range of tools and reporting made it difﬁ cult to be sure of the health of a project and its actual status. The variety of sources and information meant that sometimes project information would appear to be contradictory and a lot of time would be spent trying to get an accurate picture,” explains Schotte.

It was essential for Telenet’s management team to have clear visibility of the company’s projects in order to make appropriate decisions and ensure that projects were aligned to, and playing their part in achieving, the company’s strategy.

Solution Telenet had been using CA Project & Portfolio Management (CA PPM) to successfully manage and report on IT projects since 2007. Having conducted a Accelerating time to market stringent evaluation and selection process at the time and with several years of experience in managing the solution, the company was conﬁ dent that CA PPM was the best solution for its needs. In October 2011, a strategic decision was taken to deploy CA PPM across the company.

IT partner Capgemini helped Telenet with the original implementation, and the company has continued to provide light assistance and advice on an ongoing basis.

Telenet embarked on a comprehensive programme to develop tooling, reporting, governance processes and training. In particular, the company needed to ensure that appropriate controls were conﬁ gured so that only authorised personnel could access certain business projects.

Schotte explains, “Confi dentiality and security settings are critical for projects that involve developing and launching a new product so that details of the offering “We now have a remain confi dential. CA PPM’s security settings enable us to achieve this.” clear, single view of Implementation of CA PPM company-wide was completed in May 2012, along with the programme of related initiatives. “In June 2012, CA PPM helped us to project status and effi ciently deliver to market a new and innovative mobile product that enjoyed can proactively signifi cant success in the market,” comments Schotte. manage any risks Effi cient management and consistent reporting As well as enabling effi cient and timely delivery of complex projects, CA PPM is and issues.” providing Telenet’s management team with clear and accurate insight into the company’s projects. Jan Schotte IT Demand and PMO Manager, The solution is being used to manage and report on 200 projects in execution Telenet across the company as well as an additional 100 that are in the planning stages.

“We use CA PPM for all project reporting so that we now have a clear, single view of their status and can proactively manage any risks and issues,” comments Schotte. He adds, “With CA PPM, it is much quicker and easier to see the volume, status and impact of projects across the portfolio and those in the pipeline. This is essential to prioritising resources and investments.” 4 | CUSTOMER SUCCESS STORY: TELENET | APRIL 2013

Benefi t By standardising on CA PPM for project management and reporting across the company, Telenet is able to deliver new products to market with greater effi ciency Greater competitive edge and with appropriate controls and confi dentiality to help ensure their success.

In addition, the solution provides management with an accurate picture of the company’s signiﬁ cant investment in a broad portfolio of projects.

“ CA PPM provides As a result, Telenet will beneﬁ t from:

the knowledge • Improved productivity due to easier company-wide reporting and insight to • Increased competitive edge with faster time to market for aid management new products and services • Enhanced management decision-making through better quality information. decisions.” Schotte comments, “CA PPM has led us to efﬁ ciency gains through easier Jan Schotte reporting, but more importantly it provides the management team with the IT Demand and PMO Manager, knowledge and insight to make the right decisions.” Telenet Telenet is now well placed to continue to deliver on its strategy of winning and keeping customers through continuous innovation and efﬁ cient service.

*Please note that, in September 2014, the product name in the original customer success story was updated from “CA Clarity Project & Portfolio Management (CA Clarity PPM)” to “CA Project & Portfolio Management”

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