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Annual and Sustainability Report Contents 2020 Annual and Sustainability Report Contents Introduction 3 Sustainability report 37 CEO word 5 Highlights from 2020 38 Tele2 at a glance 6 Introduction 39 Board of directors 7 The Tele2 approach to sustainability 40 Leadership team 9 What we did in 2020 42 Sustainability information 50 Shareholder information 11 Auditor statement 65 Administrative report 12 Critical GRI Standards indicators 66 Financial overview 12 Financial statements – Contents 67 Three-year summary 13 Financial statements – Group 68 Group summary 14 Financial statements – Parent company 119 Overview by segment 15 Enterprise risk management 22 Board of Directors’ and President’s Employees 25 certification 126 Corporate governance report 26 Auditor’s report 127 Remuneration report 34 Definitions 131 Non-IFRS measures 131 Other financial metrics 134 Audited (unless otherwise stated) Introduction Our vision “The smartest telco in the world, creating a society of unlimited possibilities.” Introduction 3 CEO word 5 Tele2 at a glance 6 Board of directors 7 Our Strategy Leadership team 9 Unique People & Culture We walk the talk, being a value driven company, based on a diverse and inclusive Shareholder information 11 organization. We always strive to attract, retain, and develop the strongest talents. Administrative report 12 Winning Customer Focus Remuneration report 34 Distinctly positioned leading brands, aiming to win the customer through FMC. We aim to be an outstanding partner to businesses and the public sector. Sustainability report 37 Financial statements 67 Radical Simplification Our mindset allows us to quickly adapt to the world around Board of Directors’ and us, and continuously modernize our operations. President’s certification 126 Auditor’s report 127 Definitions 131 The Tele2 Way The Tele2 Way defines who we are and how we do things. OPEN RELIABLE FEARLESS COST EFFICIENT FLEXIBLE Have no prestige and be We deliver on our promises Dare to be unconventional. Keep it simple. Keep it smart. The world and our customers honest with the facts. both to customers and Make clear prioritizations. Focus on things that are constantly changing. Good and bad. colleagues. Execute fast. brings value. So must we. TELE2 ANNUAL AND SUSTAINABILITY REPORT 2020 3 IntroductionNTRODUCTION What we do Where we operate We are an integrated provider of fixed and mobile connectivity Tele2 is a Baltic Sea Challenger driving a strategy based on fixed Introduction 3 and entertainment services across our markets. mobile convergence in Sweden and mobile centric convergence CEO word 5 in the Baltics. Tele2 also owns 25% in T-Mobile Netherlands. Tele2 at a glance 6 Board of directors 7 Share of revenue by country Leadership team 9 Monetize rising data consumption Shareholder information 11 MOBILE We offer mobile connectivity and handset related data services in all our markets. Administrative report 12 TELEPHONY Remuneration report 34 Sustainability report 37 Sweden Financial statements 67 Board of Directors’ and 81% President’s certification 126 The backbone of a convergent offering MOBILE AND HIGH-SPEEDFIXED Auditor’s report 127 We offer fixed connectivity through our fiber and coax networks in Sweden and mobile BROADBANDBROADBAND Definitions 131 broadband services in Sweden and the Baltics. Estonia 3% Latvia Leading TV provider 5% We aggregate content across our BUSINESS TO Lithuania markets in Sweden and the Baltics DIGITALBUSINESS TV offering both linear and streaming 11% services. TELE2 ANNUAL AND SUSTAINABILITY REPORT 2020 4 CEO word CEO Word Introduction 3 The world experienced major upheaval in 2020 due to the ever While we will vigorously defend our position in the SME segment, growing pandemic. Flexibility became even more important as the we will be more granular and value focused than before in the large CEO word 5 lives of people, companies and governments were changed in ways enterprise and public segments. Going forward, 5G-enabled value Tele2 at a glance 6 that virtually none of us had expected. In this context, I am very chains represent an interesting opportunity for stronger relation- Board of directors 7 happy and proud to see that we have executed on our transforma- ships with our key customers and we look forward to developing tion agenda, delivered a robust performance financially and techni- these opportunities together with them. Leadership team 9 cally while still putting the safety of our employees at the top of the priority list. I would like to thank all Tele2 employees for delivering In the Baltics, I am impressed by the way all three markets have Shareholder information 11 and taking so much responsibility throughout a challenging year! navigated through the pandemic. Lithuania has ceaselessly con- tinued its impressive momentum and growth, while Tele2 Latvia Administrative report 12 Financially, we closed the year delivering on our major targets given was first in launching 5G and achieved the fastest 4G download Remuneration report 34 reasonable adjustments for the pandemic. While recording minor speeds for the fourth consecutive year. In Estonia, we continued shortfalls on revenues, a fair picture including some adjustments for the turnaround that started in 2019 and managed to drive growth in Sustainability report 37 lost roaming and premium TV takes us into positive growth territory. end-user service revenue through both volume and value. Our successful focus on cost allowed us to end the year with an Financial statements 67 organic underlying EBITDAaL increase of 2% year-over-year. We I can proudly conclude that we held to our sustainability commitments also concluded our international consolidation by divesting our throughout the pandemic. Tele2 became the first operator within Board of Directors’ and German business and our Croatian business, followed by an extraor- the Nordics and Baltics to be climate neutral in its own operations President’s certification 126 dinary dividend to our shareholders despite the pandemic. All the and we initiated a new partnership with Civil Rights Defenders and while, the development of our 25% holding in T-Mobile Netherlands the Swedish Prince Carl Philip and Princess Sofia’s Foundation. We We will now focus on execution as we build on Auditor’s report 127 continued to look very promising. proudly maintained our top rating from MSCI ESG (AAA), increased Tele2’s strong foundations to become smarter, Definitions 131 our ISS ESG rating to C+ (prime) and achieved a CDP climate change provide even better customer experience and Our Sweden Consumer segment saw a good uptake of mobile rating of B–, above industry, EU and global averages. Perhaps most deliver more value to our shareholders. postpaid subscriptions and continued conversion from prepaid. importantly, we initiated the renewal of our sustainability strategy, Both Tele2 and Comviq are well positioned to serve their desig- including gathering input from more than 9,000 internal and external nated segments of the Swedish market. Despite the uncertainties stakeholders. As such, our new strategy will both provide business We have now put in place an experienced management team and surrounding 5G, Tele2 became the first operator to launch real 5G opportunities and contribute to the society and the environment. made key decisions with regard to how we organize our business in a public network in Sweden. In TV, the lack of premium content going forward. Our 5G rollout is set in motion and we have clarity left Com Hem with a sharply reduced portfolio for our customers, In 2021, we will move ahead and launch our consolidated premium that makes us confident in our stated mid-term targets. As such, we but the trend definitely improved throughout the second half of the brand, creating a true converged offering to the Swedish market. have proposed a 9% increase in ordinary dividend and reserved the year. We had a steady intake of broadband customers and the ana- We are moving towards an IT-architecture that enables both more opportunity to consider further shareholder remuneration during logue-to-digital TV switch, combined with the ongoing Remote- flexibility in our go to market as well as significant cost reductions as 2021. We will now focus on execution as we build on Tele2’s strong PHY upgrade to our fixed infrastructure, will allow us to enhance our we decommission old systems throughout 2022. Overall, the brand foundations to become smarter, provide even better customer services even further going forward. The B2B market in Sweden has consolidation contributes in a major way to both our commercial experience and deliver more value to our shareholders. been challenging for some time. In 2020, we initiated fundamental ambitions and the mid-term financial ambitions. Furthermore, we improvements of our internal delivery chain and our interfaces to see this as a step back from unnecessary brand proliferation with Kjell Johnsen support our market facing unit. limited value to customers in the Swedish market. President and CEO TELE2 ANNUAL AND SUSTAINABILITY REPORT 2020 5 Tele2 at A Glance Tele2 at a glance Introduction 3 Tele2 believes in unleashing the unlimited opportunities that con- Sweden’s first public 5G network in around 30 cities. After securing building a customer base and in 2021 we will continue to do so while nectivity provides to all our customers. Ever since Tele2 was founded spectrum in the Swedish 3.5GHz auction in January, 2021, Tele2 can benefiting from the investments made in 2020. CEO word 5 in 1993, we have continued to be a fearless challenger to prevailing now begin the wider rollout of 5G in Sweden, securing continued In Sweden Business we will work to become more dynamic in Tele2 at a glance 6 norms and dusty monopolies. Today our fast networks enable delivery of reliable and faster connectivity to customers. our approach to the different segments in the market and pro- Board of directors 7 mobile and fixed connectivity, telephony, data network services, mote closer collaboration with the Technology organization for a TV, streaming and global IoT solutions for millions of customers.
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