Complaints and Enquiries Received (by Category) 2019-20

Environmental Adult Benefits Corporate and Education and Services, Public Highways and Planning and Authority Name Housing Other Total Social Care and Tax Other Services Children's Services Protection and Transport Development Regulation

Adur District Council 0 0 1 0 1 1 2 1 2 8 Allerdale Borough Council 0 1 3 0 9 0 4 5 0 22 Amber Valley Borough Council 0 1 0 0 0 0 1 4 0 6 Arun District Council 0 1 4 0 2 1 1 10 0 19 Ashfield District Council 0 0 0 0 1 0 2 6 2 11 Ashford Borough Council 0 1 0 1 1 4 1 8 1 17 Aylesbury Vale District Council 0 7 0 0 17 0 2 14 1 41 Babergh District Council 0 0 2 0 1 0 3 2 0 8 Barnsley Metropolitan Borough Council 11 9 2 12 6 4 1 8 1 54 Barrow-in-Furness Borough Council 0 2 2 0 3 0 0 0 0 7 Basildon Borough Council 0 7 3 0 9 0 10 2 2 33 Basingstoke & Deane Borough Council 0 1 0 0 12 0 0 4 0 17 Bassetlaw District Council 0 2 2 0 2 0 1 6 0 13 Bath and North East Somerset Council 6 8 5 8 3 3 3 0 2 38 Bedford Borough Council 2 6 1 10 3 4 3 8 1 38 Birmingham City Council 40 81 23 78 179 39 83 22 16 561 Blaby District Council 0 1 0 0 2 1 0 1 0 5 Blackburn with Darwen Council 5 5 4 8 1 5 1 5 2 36 Blackpool Borough Council 9 4 2 19 5 2 1 3 0 45 Bolsover District Council 0 3 1 0 0 0 3 3 1 11 Bolton Metropolitan Borough Council 11 12 7 12 7 2 2 7 0 60 Boston Borough Council 0 3 1 0 2 0 0 2 0 8 Bournemouth Borough Council 2 0 0 0 0 0 1 0 0 3 Bournemouth, Christchurch and Poole Council 20 5 4 18 19 12 5 16 2 101 Bracknell Forest Council 4 3 3 11 3 2 5 2 1 34 Braintree District Council 0 2 0 0 0 2 2 1 0 7 Breckland District Council 0 2 1 0 0 0 1 4 0 8 Brentwood Borough Council 0 0 0 0 3 0 7 2 0 12 Brighton & Hove City Council 11 5 4 17 14 12 18 6 2 89 Bristol City Council 12 18 9 16 18 19 17 15 6 130 Broadland District Council 0 2 0 0 0 0 2 5 0 9 Broads Authority 0 0 0 0 0 0 0 1 0 1 Bromsgrove District Council 0 2 0 0 1 0 0 10 1 14 Broxbourne Borough Council 0 5 0 0 9 3 5 0 0 22 Broxtowe Borough Council 0 1 3 0 1 0 4 6 0 15 Buckinghamshire County Council 21 0 2 33 2 17 0 2 1 78 Burnley Borough Council 0 4 1 0 5 1 0 6 0 17 Bury Metropolitan Borough Council 12 2 7 25 11 8 6 2 0 73 Calderdale Metropolitan Borough Council 9 14 3 12 9 3 1 8 1 60 Cambridge City Council 0 3 1 0 5 0 1 4 0 14 Cambridgeshire County Council 23 0 2 37 5 4 0 0 0 71 Cannock Chase District Council 0 2 2 0 1 0 2 0 0 7 Canterbury City Council 0 2 5 0 6 1 3 7 1 25 Carlisle City Council 0 1 1 0 3 0 0 1 0 6 Castle Point Borough Council 0 0 0 0 0 0 4 6 1 11 Central Bedfordshire Council 5 3 2 17 3 4 3 16 1 54 Charnwood Borough Council 1 7 4 0 2 0 5 4 0 23 Chelmsford City Council 0 0 1 0 2 0 3 6 0 12 Cheltenham Borough Council 0 2 0 0 0 0 1 4 0 7 Cherwell District Council 0 2 3 0 6 1 1 6 0 19 Cheshire East Council 17 2 4 29 14 18 1 27 1 113 Cheshire West & Chester Council 14 5 5 20 3 9 0 10 1 67 Chesterfield Borough Council 0 3 5 0 2 0 0 4 1 15 Chichester District Council 0 4 2 0 2 1 0 2 0 11 Chiltern District Council 0 2 0 0 6 0 1 9 1 19 Chorley Borough Council 1 1 0 0 2 0 1 6 1 12 Christchurch Borough Council 0 0 0 0 0 0 0 0 0 0 City Of Bradford Metropolitan District Council 16 10 9 40 9 9 4 12 5 114 City of London 0 1 1 1 1 0 1 0 1 6 City of York Council 14 7 6 8 8 8 3 12 2 68 Colchester Borough Council 0 3 1 0 5 3 6 2 0 20 Copeland Borough Council 0 0 2 0 0 0 0 2 0 4 Corby Borough Council 0 3 2 0 0 0 2 2 1 10 Cornwall Council 37 8 12 28 6 13 17 50 2 173 Cotswold District Council 0 0 1 0 0 0 1 4 0 6 Council of the Isles of Scilly 0 0 1 0 0 0 0 0 0 1 Coventry City Council 14 11 6 25 25 21 6 5 4 117 Craven District Council 0 0 0 0 0 0 0 5 0 5 Crawley Borough Council 1 2 0 0 3 1 9 4 1 21 Cumbria County Council 23 0 5 32 2 8 0 0 0 70 Dacorum Borough Council 0 2 2 0 2 1 6 11 0 24 Darlington Borough Council 9 3 1 7 8 0 0 2 0 30 Dartford Borough Council 0 5 0 0 4 0 3 3 1 16 Dartmoor National Park Authority 0 0 0 0 0 0 0 4 0 4 Daventry District Council 0 4 2 0 2 1 3 3 0 15 Derby City Council 11 5 2 22 7 3 3 0 0 53 Derbyshire County Council 19 1 8 67 5 20 1 1 1 123 Derbyshire Dales District Council 0 2 2 0 4 1 0 2 0 11 Devon County Council 32 0 2 36 4 15 0 2 2 93 Doncaster Metropolitan Borough Council 8 4 6 13 7 6 9 7 1 61 Dorset Council 28 3 5 20 6 10 1 27 0 100 Dorset County Council 0 0 0 0 0 1 0 0 0 1 Dover District Council 0 4 1 0 0 2 4 3 0 14 Dudley Metropolitan Borough Council 18 8 3 27 5 8 12 3 3 87 Durham County Council 23 14 13 41 23 15 0 14 1 144 East Cambridgeshire District Council 0 2 2 0 1 2 0 6 0 13 East Devon District Council 0 0 2 0 1 0 0 9 0 12 East Dorset District Council 0 0 0 0 0 0 0 1 0 1 East Hampshire District Council 0 2 0 0 3 0 2 3 0 10 East Hertfordshire District Council 0 1 0 0 0 0 1 7 1 10 East Lindsey District Council 0 1 4 0 8 1 3 12 0 29 East Northamptonshire Council 0 0 0 0 4 0 0 2 0 6 East Riding of Yorkshire Council 16 6 5 9 7 6 1 13 1 64 East Staffordshire Borough Council 1 4 0 0 3 0 0 0 0 8 East Suffolk Council 0 7 2 0 5 3 4 11 1 33 East Sussex County Council 45 0 4 44 1 9 0 1 1 105 Eastbourne Borough Council 0 1 2 0 2 0 4 4 1 14 Eastleigh Borough Council 1 2 5 0 3 2 2 8 1 24 Eden District Council 0 0 0 0 2 0 0 4 0 6 Elmbridge Borough Council 0 3 0 0 2 0 2 7 0 14 Environment Agency 0 0 0 0 9 0 0 1 0 10 Epping Forest District Council 1 2 2 0 1 0 10 8 1 25 Epsom & Ewell Borough Council 1 1 2 0 9 2 3 8 1 27 Erewash Borough Council 0 2 0 0 3 0 2 6 0 13 Essex County Council 94 0 9 74 13 92 0 1 2 285 Exeter City Council 0 1 0 0 4 1 3 3 0 12 Exmoor National Park Authority 0 0 0 0 0 0 0 1 0 1 Fareham Borough Council 0 2 1 0 1 0 2 6 1 13 Fenland District Council 0 2 3 0 0 1 0 3 1 10 Folkestone & Hythe District Council 0 4 2 0 9 1 5 8 0 29 Forest Heath District Council 0 0 0 0 1 0 0 0 0 1 Forest of Dean District Council 1 2 2 0 1 0 1 3 0 10 Fylde Borough Council 0 3 0 0 0 0 0 4 0 7 Gateshead Metropolitan Borough Council 12 2 4 11 3 8 7 2 2 51 Gedling Borough Council 0 1 2 0 3 0 0 6 0 12 Gloucester City Council 0 3 1 0 2 0 7 2 0 15 Gloucestershire County Council 18 0 6 44 2 21 0 2 0 93 Gosport Borough Council 0 1 0 0 1 1 1 0 0 4 Gravesham Borough Council 0 2 1 0 2 2 9 3 0 19 Great Yarmouth Borough Council 0 1 2 0 1 1 2 3 1 11 Greater London Authority 0 0 1 0 0 0 0 0 0 1 Guildford Borough Council 0 2 1 0 1 0 0 5 0 9 Halton Borough Council 7 2 0 12 4 22 2 2 0 51 Hambleton District Council 0 0 3 0 0 0 0 10 0 13 Hampshire County Council 36 0 5 73 4 16 0 2 3 139 Harborough District Council 0 1 2 0 1 0 0 3 0 7 Harlow District Council 0 2 1 0 2 0 6 0 2 13 Harrogate Borough Council 1 7 3 0 4 3 2 12 0 32 Hart District Council 0 1 0 0 0 0 1 4 0 6 Hartlepool Borough Council 4 2 3 8 2 2 0 2 0 23 Hastings Borough Council 0 1 1 0 5 0 1 5 0 13 Havant Borough Council 0 10 2 0 6 0 0 5 0 23 Herefordshire Council 5 2 3 15 6 8 2 11 0 52 Hertfordshire County Council 29 0 5 59 2 15 0 3 2 115 Hertsmere Borough Council 1 5 0 0 1 1 1 4 0 13 High Peak Borough Council 0 2 0 0 3 0 1 1 0 7 Hinckley & Bosworth Borough Council 0 1 0 0 1 0 4 6 0 12 Horsham District Council 0 2 2 0 3 0 0 4 0 11 Huntingdonshire District Council 0 2 0 0 5 3 3 10 0 23 Hyndburn Borough Council 0 1 2 0 1 0 1 1 0 6 Ipswich Borough Council 0 4 0 0 3 2 4 3 0 16 Isle of Wight Council 13 7 3 9 4 6 2 6 0 50 Kent County Council 66 0 8 112 3 23 0 4 2 218 Kettering Borough Council 0 1 0 0 4 0 3 7 0 15 King's Lynn & West Norfolk Council 0 4 0 0 0 2 0 6 0 12 Kingston upon Hull City Council 5 8 4 20 6 6 5 3 0 57 Kirklees Metropolitan Borough Council 25 9 8 29 24 7 6 10 5 123 Knowsley Metropolitan Borough Council 7 6 1 6 1 0 2 0 0 23 Lake District National Park Authority 0 0 0 0 0 0 0 5 0 5 Lancashire County Council 62 0 6 74 4 22 0 0 0 168 Lancaster City Council 0 0 1 0 1 0 1 2 0 5 Leeds City Council 25 11 8 33 29 18 28 30 3 185 Leicester City Council 20 11 10 23 9 6 25 5 3 112 Leicestershire County Council 23 0 3 36 2 8 1 1 1 75 Lewes District Council 0 4 1 0 4 0 3 5 0 17 Lichfield District Council 0 0 1 0 1 0 0 2 0 4 Lincoln City Council 0 3 1 0 4 1 4 0 0 13 Lincolnshire County Council 35 0 2 18 1 11 0 0 0 67 Liverpool City Council 20 13 11 37 16 13 13 7 0 130 London Borough of Barking & Dagenham 9 14 3 12 23 28 22 5 3 119 London Borough of Barnet 16 34 4 29 27 25 26 14 5 180 London Borough of Bexley 9 17 1 15 14 5 9 14 1 85 London Borough Of Brent 16 24 2 14 6 24 27 11 2 126 London Borough of Bromley 17 18 7 36 22 12 20 15 1 148 London Borough of Camden 13 11 3 20 10 15 31 6 2 111 London Borough of Croydon 25 22 5 36 29 13 41 26 4 201 London Borough of Ealing 21 26 5 12 26 30 41 29 0 190 London Borough of Enfield 24 11 7 13 17 16 44 18 7 157 London Borough of Hackney 23 11 3 12 11 16 29 7 4 116 London Borough of Hammersmith & Fulham 6 4 6 7 6 8 20 7 7 71 London Borough of Haringey 17 45 7 19 10 16 45 10 1 170 London Borough of Harrow 34 18 3 14 23 24 16 11 1 144 London Borough of Havering 16 7 4 12 8 33 30 10 1 121 London Borough of Hillingdon 14 15 4 13 6 18 32 14 3 119 London Borough of Hounslow 11 21 8 22 15 12 11 11 2 113 London Borough of Islington 19 7 6 7 9 10 21 4 1 84 London Borough of Lambeth 30 38 4 30 23 28 59 3 7 222 London Borough of Lewisham 21 14 8 25 13 7 20 12 2 122 London Borough of Merton 9 11 3 19 9 27 3 8 2 91 London Borough of Newham 21 16 8 42 20 34 67 9 16 233 London Borough of Redbridge 20 15 5 36 16 15 22 13 0 142 London Borough of Richmond upon Thames 10 11 5 18 6 8 5 11 1 75 London Borough of Southwark 14 15 6 11 15 16 67 9 7 160 London Borough of Sutton 6 5 2 20 10 6 12 7 1 69 London Borough of Tower Hamlets 10 10 12 15 17 21 36 1 6 128 London Borough of Waltham Forest 11 29 7 18 21 25 43 7 5 166 London Borough of Wandsworth 14 5 7 13 2 8 12 5 4 70 Luton Borough Council 13 12 1 10 8 2 8 12 1 67 Maidstone Borough Council 0 12 2 0 5 4 4 18 4 49 Maldon District Council 0 1 5 0 2 0 1 2 0 11 Malvern Hills District Council 0 0 0 0 0 0 0 5 0 5 Manchester City Council 13 27 9 28 17 35 17 8 3 157 Mansfield District Council 0 4 0 0 2 1 2 4 1 14 Medway Council 12 10 7 19 6 10 6 10 1 81 Melton Borough Council 0 0 1 0 1 0 2 2 0 6 Mendip District Council 0 4 0 0 4 0 1 8 0 17 Mid Devon District Council 0 1 2 0 1 1 2 6 0 13 Mid Suffolk District Council 0 1 5 0 1 1 1 4 0 13 Mid Sussex District Council 0 4 1 0 2 1 0 6 0 14 Middlesbrough Borough Council 7 3 2 13 6 3 0 2 0 36 Milton Keynes Council 10 4 6 19 7 8 10 15 1 80 Mole Valley District Council 0 0 1 0 6 3 1 7 0 18 New Forest District Council 1 0 3 0 2 1 4 5 0 16 New Forest National Park Authority 0 0 0 0 0 0 0 4 0 4 Newark & Sherwood District Council 0 3 2 0 1 0 1 4 0 11 Newcastle upon Tyne City Council 11 12 1 20 7 4 6 3 1 65 Newcastle-under-Lyme Borough Council 0 4 0 0 3 0 0 2 0 9 Norfolk County Council 67 0 9 60 0 6 0 1 0 143 North Devon District Council 0 4 3 0 5 0 1 5 0 18 North Dorest District Council 0 0 0 0 0 0 0 0 0 0 North East Derbyshire District Council 0 0 0 0 2 0 0 4 0 6 North East Lincolnshire Council 6 8 3 18 8 4 2 3 0 52 North Hertfordshire District Council 0 1 0 0 5 1 4 5 0 16 North Kesteven District Council 0 1 0 0 1 0 1 7 0 10 North Lincolnshire Council 6 1 2 7 6 2 2 5 0 31 North Norfolk District Council 0 2 1 0 3 0 3 1 0 10 North Somerset Council 11 13 4 8 14 7 2 12 1 72 North Tyneside Metropolitan Borough Council 6 5 2 17 4 7 3 3 3 50 North Warwickshire Borough Council 0 1 0 0 0 0 1 2 0 4 North West Leicestershire District Council 0 3 0 0 2 1 0 1 0 7 North York Moors National Park Authority 0 0 0 0 0 0 0 1 0 1 North Yorkshire County Council 30 1 4 25 6 10 0 2 1 79 Northampton Borough Council 1 5 4 0 9 3 5 7 1 35 Northamptonshire County Council 33 0 5 50 1 7 0 0 0 96 Northumberland County Council 15 8 3 18 7 11 5 20 1 88 Northumberland National Park Authority 0 0 0 0 0 0 0 0 0 0 Norwich City Council 0 11 3 0 12 5 8 1 1 41 Nottingham City Council 17 5 7 17 6 11 7 4 1 75 Nottinghamshire County Council 43 0 6 40 4 8 0 0 1 102 Nuneaton & Bedworth Borough Council 0 4 5 0 8 1 10 2 1 31 Oadby & Wigston Borough Council 0 2 1 0 2 0 2 2 0 9 Oldham Metropolitan Borough Council 11 7 3 18 5 8 4 19 0 75 Oxford City Council 0 3 0 0 1 4 6 3 0 17 Oxfordshire County Council 24 0 1 26 1 3 0 2 1 58 Peak District National Park Authority 0 0 2 0 0 0 0 2 0 4 Pendle Borough Council 0 2 3 0 9 0 0 4 0 18 Peterborough City Council 11 4 5 11 2 5 5 2 1 46 Plymouth City Council 18 15 3 16 21 24 3 9 0 109 Poole Borough Council 0 0 0 1 0 0 0 0 0 1 Portsmouth City Council 5 1 5 8 3 6 5 1 1 35 Preston City Council 0 5 1 0 1 1 1 6 0 15 Purbeck District Council 0 0 0 0 0 0 0 0 0 0 Reading Borough Council 7 9 3 5 5 9 4 4 0 46 Redcar & Cleveland Council 4 3 2 9 7 3 0 3 0 31 Redditch Borough Council 0 1 1 0 2 0 4 2 0 10 Reigate & Banstead Borough Council 0 1 1 0 3 1 2 8 0 16 Ribble Valley Borough Council 0 0 3 0 0 0 0 5 0 8 Richmondshire District Council 0 0 0 0 2 0 1 2 0 5 Rochdale Metropolitan Borough Council 12 8 7 9 3 3 1 7 1 51 Rochford District Council 0 1 1 0 3 0 2 5 0 12 Rossendale Borough Council 0 2 0 0 10 0 0 11 0 23 Rother District Council 0 4 1 0 1 0 3 6 1 16 Rotherham Metropolitan Borough Council 11 4 9 32 7 1 3 5 0 72 Royal Borough of Greenwich 17 11 9 31 16 10 26 5 2 127 Royal Borough of Kensington & Chelsea 8 5 2 9 2 3 25 1 2 57 Royal Borough of Kingston upon Thames 5 1 9 6 7 13 8 9 2 60 Royal Borough of Windsor and Maidenhead Council 5 2 2 10 8 6 3 10 1 47 Rugby Borough Council 0 4 0 0 5 0 2 2 1 14 Runnymede Borough Council 0 1 1 0 1 1 3 3 0 10 Rushcliffe Borough Council 0 1 0 0 1 0 1 2 0 5 Rushmoor Borough Council 0 0 0 0 0 0 2 1 0 3 Rutland County Council 1 0 1 4 0 1 0 2 0 9 Ryedale District Council 0 0 0 0 1 0 1 4 0 6 Salford City Council 8 30 1 11 8 2 5 6 2 73 Sandwell Metropolitan Borough Council 24 30 5 18 10 7 16 3 2 115 Scarborough Borough Council 0 4 2 0 5 1 0 4 0 16 Sedgemoor District Council 0 1 2 0 2 0 2 5 0 12 Sefton Metropolitan Borough Council 15 4 5 23 5 6 2 5 1 66 Selby District Council 1 2 2 0 3 0 1 7 0 16 Sevenoaks District Council 0 1 1 0 0 2 0 8 0 12 Sheffield City Council 36 12 10 25 12 25 13 6 4 143 Shropshire Council 19 9 4 12 7 12 1 20 0 84 Slough Borough Council 4 4 2 12 5 10 9 3 2 51 Solihull Metropolitan Borough Council 9 2 0 13 4 1 6 11 0 46 Somerset County Council 24 0 2 33 1 9 0 4 1 74 Somerset West and Taunton Council 0 4 1 0 5 0 4 13 1 28 South Bucks District Council 0 0 0 0 7 0 3 5 0 15 South Cambridgeshire District Council 0 2 2 0 5 0 3 11 0 23 South Derbyshire District Council 0 1 1 0 0 0 1 4 0 7 South Downs National Park Authority 0 0 0 0 0 0 0 4 0 4 South Gloucestershire Council 6 5 2 11 6 5 4 16 1 56 South Hams District Council 0 2 1 0 2 0 0 12 0 17 South Holland District Council 0 2 1 0 1 0 2 7 0 13 South Kesteven District Council 1 1 1 0 4 0 2 5 0 14 South Lakeland District Council 0 0 1 0 0 1 2 9 0 13 South Norfolk District Council 0 3 2 0 1 0 3 3 0 12 South Northamptonshire District Council 0 3 1 0 1 0 0 3 0 8 South Oxfordshire District Council 0 4 2 0 1 0 0 9 0 16 South Ribble Borough Council 0 0 0 0 1 0 3 2 0 6 South Somerset District Council 0 4 1 0 2 3 0 7 0 17 South Staffordshire District Council 0 1 0 0 0 0 2 6 0 9 South Tyneside Metropolitan Borough Council 7 3 4 12 7 2 5 0 0 40 Southampton City Council 4 2 4 20 12 4 7 4 2 59 Southend-on-Sea Borough Council 12 10 4 18 4 10 4 5 0 67 Spelthorne Borough Council 0 4 2 0 1 0 3 6 0 16 St Albans City Council 0 4 2 0 5 2 8 6 1 28 St Edmundsbury Borough Council 0 0 0 0 0 0 0 0 0 0 St Helens Metropolitan Borough Council 7 0 0 11 7 2 1 6 1 35 Stafford Borough Council 0 4 0 0 1 1 1 5 0 12 Staffordshire County Council 41 0 1 73 5 26 0 1 0 147 Staffordshire Moorlands District Council 0 0 2 0 0 0 0 3 0 5 Stevenage Borough Council 0 2 0 0 2 1 7 0 0 12 Stockport Metropolitan Borough Council 18 6 2 16 11 6 1 1 2 63 Stockton-on-Tees Borough Council 5 2 2 22 4 1 1 1 2 40 Stoke-on-Trent City Council 12 10 6 33 12 8 6 7 0 94 Stratford-on-Avon District Council 0 0 0 0 2 1 2 10 1 16 Stroud District Council 0 0 1 0 5 1 3 8 0 18 Suffolk Coastal District Council 0 0 0 0 0 0 0 0 0 0 Suffolk County Council 25 0 1 54 5 18 0 0 0 103 Sunderland City Council 13 9 4 21 9 9 2 6 1 74 Surrey County Council 41 0 13 104 7 19 0 0 1 185 Surrey Heath Borough Council 0 1 0 0 1 1 1 6 0 10 Swale Borough Council 0 1 2 0 3 5 2 9 0 22 Swindon Borough Council 8 8 1 22 4 6 6 0 4 59 Tameside Metropolitan Borough Council 18 8 3 20 6 3 2 9 1 70 Tamworth Borough Council 0 4 0 0 1 2 6 0 2 15 Tandridge District Council 0 1 2 0 0 0 4 8 1 16 Taunton Deane Borough Council 0 0 0 0 0 0 0 0 0 0 Teignbridge District Council 0 1 3 0 3 0 1 9 0 17 Telford & Wrekin Council 10 6 2 18 3 2 0 4 1 46 Tendring District Council 1 3 1 0 9 0 5 5 1 25 Test Valley Borough Council 1 1 0 0 1 1 0 6 0 10 Tewkesbury Borough Council 0 2 0 0 1 2 1 7 0 13 Thanet District Council 0 3 3 0 17 2 4 10 0 39 Three Rivers District Council 0 2 1 0 5 1 1 4 0 14 Thurrock Council 1 9 4 13 7 4 7 8 4 57 Tonbridge and Malling Borough Council 0 1 1 0 7 0 3 2 0 14 Torbay Council 7 5 6 23 9 8 7 6 1 72 Torridge District Council 0 0 1 0 3 1 4 14 1 24 Trafford Council 19 14 4 13 31 10 2 6 2 101 Transport for London 0 0 7 0 52 257 0 0 1 317 Tunbridge Wells Borough Council 0 1 0 0 3 3 1 3 0 11 Uttlesford District Council 0 0 1 0 0 0 1 2 0 4 Vale of White Horse District Council 0 3 3 0 1 0 2 7 0 16 Wakefield City Council 14 5 5 10 3 16 1 3 0 57 Walsall Metropolitan Borough Council 13 9 2 21 4 5 4 6 1 65 Warrington Council 8 8 5 16 5 3 0 5 1 51 Warwick District Council 1 4 0 0 5 0 3 6 0 19 Warwickshire County Council 17 0 5 17 1 5 0 1 1 47 Watford Borough Council 0 4 1 0 4 4 12 4 0 29 Waveney District Council 0 0 0 0 0 0 0 1 0 1 Waverley Borough Council 0 0 4 0 0 2 3 7 0 16 Wealden District Council 0 3 3 0 3 0 1 8 0 18 Wellingborough Borough Council 0 1 0 0 2 1 2 3 0 9 Welwyn Hatfield Borough Council 0 4 3 0 6 1 4 5 2 25 West Berkshire Council 8 1 3 11 1 2 3 4 1 34 West Devon Borough Council 0 2 0 0 2 1 0 1 0 6 West Dorset District Council 0 0 0 0 0 1 0 0 0 1 West Lancashire Borough Council 0 2 0 0 2 0 0 4 1 9 West Lindsey District Council 0 4 1 0 1 0 1 4 0 11 West Oxfordshire District Council 0 1 0 0 1 0 2 5 0 9 West Somerset District Council 0 0 0 0 0 0 0 0 0 0 West Suffolk Council 0 3 2 0 3 2 5 5 0 20 West Sussex County Council 40 0 6 50 5 18 0 7 2 128 Westminster City Council 12 16 5 10 11 8 35 3 1 101 Weymouth & Portland District Council 0 0 0 0 0 0 1 0 0 1 Wigan Metropolitan Borough Council 15 13 5 11 10 5 9 8 3 79 Wiltshire Council 14 2 10 23 5 6 4 15 0 79 Winchester City Council 0 1 2 0 3 3 2 3 0 14 Wirral Metropolitan Borough Council 24 10 3 45 5 7 2 10 2 108 Woking Borough Council 0 2 1 0 1 0 2 1 0 7 Wokingham Borough Council 7 1 4 20 2 5 1 9 0 49 Wolverhampton City Council 6 10 2 20 11 2 8 1 1 61 Worcester City Council 0 1 4 1 1 0 2 6 0 15 Worcestershire County Council 16 1 3 30 6 9 0 0 0 65 Worthing Borough Council 0 3 2 0 0 1 6 2 0 14 Wychavon District Council 0 1 3 0 3 0 0 1 0 8 Wycombe District Council 0 1 1 0 8 1 4 2 0 17 Wyre Borough Council 0 3 0 0 3 0 2 6 0 14 Wyre Forest District Council 0 1 0 0 3 3 0 3 0 10 Yorkshire Dales National Park Authority 0 0 0 0 0 0 0 0 0 0 Totals 2552 1665 955 3536 2044 2051 1869 2041 306 17019

Notes These statistics include all complaints and enquiries that were received from 01 April 2019 to 31 March 2020. Some cases are received and decided in different business years. This means the number of complaints and enquiries received may not match the number of decisions made. You can find comparisons with last year's data on the second tab of this workbook. For more information on how to interpret our statistics, please visit: https://www.lgo.org.uk/information-centre/reports/annual-review-reports/interpreting-local-authority-statistics