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Complaints and Enquiries Received (By Category) 2019-20

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Complaints and Enquiries Received (By Category) 2019-20 Complaints and Enquiries Received (by Category) 2019-20 Environmental Adult Benefits Corporate and Education and Services, Public Highways and Planning and Authority Name Housing Other Total Social Care and Tax Other Services Children's Services Protection and Transport Development Regulation Adur District Council 0 0 1 0 1 1 2 1 2 8 Allerdale Borough Council 0 1 3 0 9 0 4 5 0 22 Amber Valley Borough Council 0 1 0 0 0 0 1 4 0 6 Arun District Council 0 1 4 0 2 1 1 10 0 19 Ashfield District Council 0 0 0 0 1 0 2 6 2 11 Ashford Borough Council 0 1 0 1 1 4 1 8 1 17 Aylesbury Vale District Council 0 7 0 0 17 0 2 14 1 41 Babergh District Council 0 0 2 0 1 0 3 2 0 8 Barnsley Metropolitan Borough Council 11 9 2 12 6 4 1 8 1 54 Barrow-in-Furness Borough Council 0 2 2 0 3 0 0 0 0 7 Basildon Borough Council 0 7 3 0 9 0 10 2 2 33 Basingstoke & Deane Borough Council 0 1 0 0 12 0 0 4 0 17 Bassetlaw District Council 0 2 2 0 2 0 1 6 0 13 Bath and North East Somerset Council 6 8 5 8 3 3 3 0 2 38 Bedford Borough Council 2 6 1 10 3 4 3 8 1 38 Birmingham City Council 40 81 23 78 179 39 83 22 16 561 Blaby District Council 0 1 0 0 2 1 0 1 0 5 Blackburn with Darwen Council 5 5 4 8 1 5 1 5 2 36 Blackpool Borough Council 9 4 2 19 5 2 1 3 0 45 Bolsover District Council 0 3 1 0 0 0 3 3 1 11 Bolton Metropolitan Borough Council 11 12 7 12 7 2 2 7 0 60 Boston Borough Council 0 3 1 0 2 0 0 2 0 8 Bournemouth Borough Council 2 0 0 0 0 0 1 0 0 3 Bournemouth, Christchurch and Poole Council 20 5 4 18 19 12 5 16 2 101 Bracknell Forest Council 4 3 3 11 3 2 5 2 1 34 Braintree District Council 0 2 0 0 0 2 2 1 0 7 Breckland District Council 0 2 1 0 0 0 1 4 0 8 Brentwood Borough Council 0 0 0 0 3 0 7 2 0 12 Brighton & Hove City Council 11 5 4 17 14 12 18 6 2 89 Bristol City Council 12 18 9 16 18 19 17 15 6 130 Broadland District Council 0 2 0 0 0 0 2 5 0 9 Broads Authority 0 0 0 0 0 0 0 1 0 1 Bromsgrove District Council 0 2 0 0 1 0 0 10 1 14 Broxbourne Borough Council 0 5 0 0 9 3 5 0 0 22 Broxtowe Borough Council 0 1 3 0 1 0 4 6 0 15 Buckinghamshire County Council 21 0 2 33 2 17 0 2 1 78 Burnley Borough Council 0 4 1 0 5 1 0 6 0 17 Bury Metropolitan Borough Council 12 2 7 25 11 8 6 2 0 73 Calderdale Metropolitan Borough Council 9 14 3 12 9 3 1 8 1 60 Cambridge City Council 0 3 1 0 5 0 1 4 0 14 Cambridgeshire County Council 23 0 2 37 5 4 0 0 0 71 Cannock Chase District Council 0 2 2 0 1 0 2 0 0 7 Canterbury City Council 0 2 5 0 6 1 3 7 1 25 Carlisle City Council 0 1 1 0 3 0 0 1 0 6 Castle Point Borough Council 0 0 0 0 0 0 4 6 1 11 Central Bedfordshire Council 5 3 2 17 3 4 3 16 1 54 Charnwood Borough Council 1 7 4 0 2 0 5 4 0 23 Chelmsford City Council 0 0 1 0 2 0 3 6 0 12 Cheltenham Borough Council 0 2 0 0 0 0 1 4 0 7 Cherwell District Council 0 2 3 0 6 1 1 6 0 19 Cheshire East Council 17 2 4 29 14 18 1 27 1 113 Cheshire West & Chester Council 14 5 5 20 3 9 0 10 1 67 Chesterfield Borough Council 0 3 5 0 2 0 0 4 1 15 Chichester District Council 0 4 2 0 2 1 0 2 0 11 Chiltern District Council 0 2 0 0 6 0 1 9 1 19 Chorley Borough Council 1 1 0 0 2 0 1 6 1 12 Christchurch Borough Council 0 0 0 0 0 0 0 0 0 0 City Of Bradford Metropolitan District Council 16 10 9 40 9 9 4 12 5 114 City of London 0 1 1 1 1 0 1 0 1 6 City of York Council 14 7 6 8 8 8 3 12 2 68 Colchester Borough Council 0 3 1 0 5 3 6 2 0 20 Copeland Borough Council 0 0 2 0 0 0 0 2 0 4 Corby Borough Council 0 3 2 0 0 0 2 2 1 10 Cornwall Council 37 8 12 28 6 13 17 50 2 173 Cotswold District Council 0 0 1 0 0 0 1 4 0 6 Council of the Isles of Scilly 0 0 1 0 0 0 0 0 0 1 Coventry City Council 14 11 6 25 25 21 6 5 4 117 Craven District Council 0 0 0 0 0 0 0 5 0 5 Crawley Borough Council 1 2 0 0 3 1 9 4 1 21 Cumbria County Council 23 0 5 32 2 8 0 0 0 70 Dacorum Borough Council 0 2 2 0 2 1 6 11 0 24 Darlington Borough Council 9 3 1 7 8 0 0 2 0 30 Dartford Borough Council 0 5 0 0 4 0 3 3 1 16 Dartmoor National Park Authority 0 0 0 0 0 0 0 4 0 4 Daventry District Council 0 4 2 0 2 1 3 3 0 15 Derby City Council 11 5 2 22 7 3 3 0 0 53 Derbyshire County Council 19 1 8 67 5 20 1 1 1 123 Derbyshire Dales District Council 0 2 2 0 4 1 0 2 0 11 Devon County Council 32 0 2 36 4 15 0 2 2 93 Doncaster Metropolitan Borough Council 8 4 6 13 7 6 9 7 1 61 Dorset Council 28 3 5 20 6 10 1 27 0 100 Dorset County Council 0 0 0 0 0 1 0 0 0 1 Dover District Council 0 4 1 0 0 2 4 3 0 14 Dudley Metropolitan Borough Council 18 8 3 27 5 8 12 3 3 87 Durham County Council 23 14 13 41 23 15 0 14 1 144 East Cambridgeshire District Council 0 2 2 0 1 2 0 6 0 13 East Devon District Council 0 0 2 0 1 0 0 9 0 12 East Dorset District Council 0 0 0 0 0 0 0 1 0 1 East Hampshire District Council 0 2 0 0 3 0 2 3 0 10 East Hertfordshire District Council 0 1 0 0 0 0 1 7 1 10 East Lindsey District Council 0 1 4 0 8 1 3 12 0 29 East Northamptonshire Council 0 0 0 0 4 0 0 2 0 6 East Riding of Yorkshire Council 16 6 5 9 7 6 1 13 1 64 East Staffordshire Borough Council 1 4 0 0 3 0 0 0 0 8 East Suffolk Council 0 7 2 0 5 3 4 11 1 33 East Sussex County Council 45 0 4 44 1 9 0 1 1 105 Eastbourne Borough Council 0 1 2 0 2 0 4 4 1 14 Eastleigh Borough Council 1 2 5 0 3 2 2 8 1 24 Eden District Council 0 0 0 0 2 0 0 4 0 6 Elmbridge Borough Council 0 3 0 0 2 0 2 7 0 14 Environment Agency 0 0 0 0 9 0 0 1 0 10 Epping Forest District Council 1 2 2 0 1 0 10 8 1 25 Epsom & Ewell Borough Council 1 1 2 0 9 2 3 8 1 27 Erewash Borough Council 0 2 0 0 3 0 2 6 0 13 Essex County Council 94 0 9 74 13 92 0 1 2 285 Exeter City Council 0 1 0 0 4 1 3 3 0 12 Exmoor National Park Authority 0 0 0 0 0 0 0 1 0 1 Fareham Borough Council 0 2 1 0 1 0 2 6 1 13 Fenland District Council 0 2 3 0 0 1 0 3 1 10 Folkestone & Hythe District Council 0 4 2 0 9 1 5 8 0 29 Forest Heath District Council 0 0 0 0 1 0 0 0 0 1 Forest of Dean District Council 1 2 2 0 1 0 1 3 0 10 Fylde Borough Council 0 3 0 0 0 0 0 4 0 7 Gateshead Metropolitan Borough Council 12 2 4 11 3 8 7 2 2 51 Gedling Borough Council 0 1 2 0 3 0 0 6 0 12 Gloucester City Council 0 3 1 0 2 0 7 2 0 15 Gloucestershire County Council 18 0 6 44 2 21 0 2 0 93 Gosport Borough Council 0 1 0 0 1 1 1 0 0 4 Gravesham Borough Council 0 2 1 0 2 2 9 3 0 19 Great Yarmouth Borough Council 0 1 2 0 1 1 2 3 1 11 Greater London Authority 0 0 1 0 0 0 0 0 0 1 Guildford Borough Council 0 2 1 0 1 0 0 5 0 9 Halton Borough Council 7 2 0 12 4 22 2 2 0 51 Hambleton District Council 0 0 3 0 0 0 0 10 0 13 Hampshire County Council 36 0 5 73 4 16 0 2 3 139 Harborough District Council 0 1 2 0 1 0 0 3 0 7 Harlow District Council 0 2 1 0 2 0 6 0 2 13 Harrogate Borough Council 1 7 3 0 4 3 2 12 0 32 Hart District Council 0 1 0 0 0 0 1 4 0 6 Hartlepool Borough Council 4 2 3 8 2 2 0 2 0 23 Hastings Borough Council 0 1 1 0 5 0 1 5 0 13 Havant Borough Council 0 10 2 0 6 0 0 5 0 23 Herefordshire Council 5 2 3 15 6 8 2 11 0 52 Hertfordshire County Council 29 0 5 59 2 15 0 3 2 115 Hertsmere Borough Council 1 5 0 0 1 1 1 4 0 13 High Peak Borough Council 0 2 0 0 3 0 1 1 0 7 Hinckley & Bosworth Borough Council 0 1 0 0 1 0 4 6 0 12 Horsham District Council 0 2 2 0 3 0 0 4 0 11 Huntingdonshire District Council 0 2 0 0 5 3 3 10 0 23 Hyndburn Borough Council 0 1 2 0 1 0 1 1 0 6 Ipswich Borough Council 0 4 0 0 3 2 4 3 0 16 Isle of Wight Council 13 7 3 9 4 6 2 6 0 50 Kent County Council 66 0 8 112 3 23 0 4 2 218 Kettering Borough Council 0 1 0 0 4 0 3 7 0 15 King's Lynn & West Norfolk Council 0 4 0 0 0 2 0 6 0 12 Kingston upon Hull City Council 5 8 4 20 6 6 5 3 0 57 Kirklees Metropolitan Borough Council 25 9 8 29 24 7 6 10 5 123 Knowsley Metropolitan Borough Council 7 6 1 6 1 0 2 0 0 23 Lake District National Park Authority 0 0 0 0 0 0 0 5 0 5 Lancashire County Council 62 0 6 74 4 22 0 0 0 168 Lancaster City Council 0 0 1 0 1 0 1 2 0 5 Leeds City Council 25 11 8 33 29 18 28 30 3 185 Leicester City Council 20 11 10 23 9 6 25 5 3 112 Leicestershire County Council 23 0 3 36 2 8 1 1 1 75 Lewes District Council 0 4 1 0 4 0 3 5 0 17 Lichfield District Council 0 0 1 0 1 0 0 2 0 4 Lincoln City Council 0 3 1 0 4 1 4 0 0 13 Lincolnshire County Council 35 0 2 18 1 11 0 0 0 67 Liverpool City Council 20 13 11 37 16 13 13 7 0 130 London Borough of Barking & Dagenham 9 14 3 12 23 28 22 5 3 119 London Borough of Barnet 16 34 4 29 27 25 26 14 5 180 London Borough of Bexley 9 17 1 15 14 5 9 14 1 85 London Borough Of Brent 16 24 2 14 6 24 27 11 2 126 London Borough of Bromley 17 18 7 36 22 12 20 15 1 148 London Borough of Camden 13 11 3 20 10 15 31 6 2 111 London Borough of Croydon 25 22 5 36 29 13 41 26 4 201 London Borough of Ealing 21 26 5 12 26 30 41 29 0 190 London Borough of Enfield 24 11 7 13 17 16 44 18 7 157 London Borough of Hackney 23 11 3 12 11 16 29 7 4 116 London Borough of Hammersmith & Fulham 6 4 6 7 6 8 20 7 7 71 London Borough of Haringey 17 45 7 19 10 16 45 10 1 170 London Borough of Harrow 34 18 3 14 23 24 16 11 1 144 London Borough of Havering 16 7 4 12 8 33 30 10 1 121 London Borough of Hillingdon 14 15 4 13 6 18 32 14 3 119 London Borough of Hounslow 11 21 8 22 15 12 11 11 2 113 London Borough of Islington 19 7 6 7 9 10 21 4 1 84 London Borough of Lambeth 30 38 4 30 23 28 59 3 7 222 London Borough of Lewisham 21 14 8 25 13 7 20 12 2 122 London Borough of Merton 9 11 3 19 9 27 3 8 2 91 London Borough of Newham 21 16 8 42 20 34 67 9 16 233 London Borough of Redbridge 20 15 5 36 16 15 22 13 0 142 London Borough of Richmond upon Thames 10 11 5 18 6 8 5 11 1 75 London Borough of Southwark 14 15 6 11 15 16 67 9 7 160 London Borough of Sutton 6 5 2 20 10 6 12 7 1 69 London Borough of Tower Hamlets 10 10 12 15 17 21 36 1 6 128 London Borough of Waltham Forest 11 29 7 18 21 25 43 7 5 166 London
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